True Fitness Alpine Runner User Manual

* Assembly Guide & Warranty Card Included
ALPINE RUNNER
OWNER’S MANUAL
Model# TI1000
Revision 022620
ALPINE RUNNER OWNERS MANUAL
IMPORTANT:
All products shown are prototype. Actual product delivered may vary.
Product specifications, features & software are subject to change without notice.
For the most up-to-date owner’s manual please visit www.truefitness.com.
For documents in additional languages please visit www.truefitness.com/resources/document-library/
IMPORTANTE:
Todos los productos mostrados son prototipos. La realidad el producto suministrado puede diferir.
Especificaciones de productos, características y software están sujetas a cambios sin previo aviso.
Para la más actualizada de este manual del propietario, por favor visite www.truefitness.com
Para los documentos en otros idiomas, por favor visite www.truefitness.com/resources/document-library/
IMPORTANT: Tous les produits présentés sont prototype. Le produit réel livré peut varier. Spécifications du
produit, caractéristiques et logiciels sont sujettes à modification sans préavis. Pour la plus à jour le manuel du
propriétaire s'il vous plaît visitez www.truefitness.com. Pour documents dans des langues supplémentaires,
veuillez www.truefitness.com/resources/document-library/ de visite
重要提示：显示所有产品的原型。
实际交付的产品可能有所不同产品规格，功能和软件如有更改，恕不另
行通知迄今为止对于大多数的使用说明书，请访问www.truefitness.com 对于其他语言的文档，请访问
www.truefitness.com/resources/document-library/
‫ماھ‬:
‫جذومنلا يھ ةضورعملا تاجتنملا عیمج‬. ‫اھمیلست يلعفلا جتنملا فلتخت دق‬.
‫جتنملا تافصاوم‬، ‫راعشإ نود رییغتلل ةلباق جماربلاو تازیملاو‬.
‫ ةرایز ىجری كلاملا لیلد نآلا ىتح لصی ام مظعمل‬www.truefitness.com.
‫ةیفاضإ تاغل يف تادنتسملل‬، ‫ ةرایز ىجری‬www.truefitness.com/resources/document-library/
WICHTIG: Alle hier gezeigten Produkte sind Prototypen. Das tatsächliche Produkt ausgeliefert wird, kann
variieren. Produkt-Spezifikationen, Funktionen und Software können sich ohne vorherige Ankündigung
ändern. In den meisten Fällen bis zu Bedienungsanleitung Bisher besuchen Sie bitte www.truefitness.com. Für
Dokumente in weiteren Sprachen finden Sie unter www.truefitness.com/resources/document-library/
BELANGRIJK: Alle getoonde producten zijn prototype. Daadwerkelijke product geleverd kan verschillen.
Product specificaties, eigenschappen & software zijn onderhevig aan verandering zonder kennisgeving. Voor
de meest actuele handleiding van de eigenaar kunt u terecht www.truefitness.com. Voor documenten in andere
talen kunt u terecht op www.truefitness.com/resources/document-library/
ВАЖНО: Все товары указаны прототипа. Фактический продукт, поставляемый могут отличаться.
Технические характеристики, особенности и программного обеспечения могут быть изменены без
предварительного уведомления. Для получения самой последней на сегодняшний день руководство по
эксплуатации пожалуйста, посетите www.truefitness.com
.Для документов на другие языки, пожалуйста, посетите www.truefitness.com/resources/document-library/
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ALPINE RUNNER OWNERS MANUAL
A MESSAGE TO OUR CUSTOMERS
Frank Trulaske began TRUE Fitness® over thirty-five year ago with the simple philosophy of delivering superior
fitness products, service, and support. Today, TRUE is the global leader in premium fitness equipment for the
commercial and residential markets. Our goal is to be the leader in technology, innovation, performance, safety
and style. TRUE has received many awards for its product over the years and remains the benchmark for the
industry. Fitness facilities and consumers invest in TRUE products for their durable commercial platforms used
in all its products, both commercial and residential alike.
The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line
of extraordinary cardio and strength equipment. As a result, people all over the world are benefiting from the
TRUE experience. Innovation across the full product line has made TRUE successful and is a trademark of the
TRUE heritage. TRUE’s patented Heart Rate Control technology is just one of the remarkable ways we deliver
simple and superior performance every user can enjoy, and most importantly, use to achieve personal health and
fitness goals.
At the heart of our success is the relentless and systematic life testing of both our products and their components.
We have dedicated employees who understand our philosophy is to deliver the best products in the world.
Our goal is to deliver the world’s best premium equipment for our customers’ health and fitness solutions.
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ALPINE RUNNER OWNERS MANUAL
TABLE OF CONTENTS:
Chapter 1: Safety Instructions
Safety Instructions������������������������������������������������������������������������������������������������������������������������������������������������������������������5
Space Requirements���������������������������������������������������������������������������������������������������������������������������������������������������������������8
Grounding Instructions���������������������������������������������������������������������������������������������������������������������������������������������������������9
Power Requirements������������������������������������������������������������������������������������������������������������������������������������������������������������10
Warning Decals��������������������������������������������������������������������������������������������������������������������������������������������������������������������11
Compliances��������������������������������������������������������������������������������������������������������������������������������������������������������������������������11
Chapter 2: Assembly Instructions
Pre Assembly Checklist�������������������������������������������������������������������������������������������������������������������������������������������������������13
Assembly Steps����������������������������������������������������������������������������������������������������������������������������������������������������������������������14
Chapter 3: Product Overview
Product Overview����������������������������������������������������������������������������������������������������������������������������������������������������������������27
Chapter 4: Care & Maintenance
Care & Maintenance������������������������������������������������������������������������������������������������������������������������������������������������������������29
Cleaning the Equipment������������������������������������������������������������������������������������������������������������������������������������������������������29
Running Belt Alignment�����������������������������������������������������������������������������������������������������������������������������������������������������30
Tensioning the Running Belt����������������������������������������������������������������������������������������������������������������������������������������������31
Belt Lubrication��������������������������������������������������������������������������������������������������������������������������������������������������������������������31
Leveling the Equipment�������������������������������������������������������������������������������������������������������������������������������������������������������32
Other Scheduled Preventive Maintenance������������������������������������������������������������������������������������������������������������������������32
Long Term Storage���������������������������������������������������������������������������������������������������������������������������������������������������������������32
Chapter 5: Customer Service
Contacting Service���������������������������������������������������������������������������������������������������������������������������������������������������������������33
Contacting Sales�������������������������������������������������������������������������������������������������������������������������������������������������������������������33
Reporting Freight or Parts Damage�����������������������������������������������������������������������������������������������������������������������������������34
Chapter 6: Additional Information
Troubleshooting Guide��������������������������������������������������������������������������������������������������������������������������������������������������������35
Exploded Diagram���������������������������������������������������������������������������������������������������������������������������������������������������������������42
Chapter 7: Warranty Information
Warranty Registration����������������������������������������������������������������������������������������������������������������������������������������������������������47
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CHAPTER 1: SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE SAFETY INSTRUCTIONS
This equipment is intended for a commercial or institutional setting. This owner’s manual should be accessible to all
personal trainers, faculty, and members.
WARNING: ALL EXERCISERS MUST READ ALL INSTRUCTIONS BEFORE USING THE EQUIPMENT.
WARNING: Heart rate monitoring systems may be inaccurate for some individuals. Over-exercising may result in serious injury or death. If you feel faint, stop exercising immediately.
WARNING: Equipment should be immediately taken out of use if it fails to work properly or when a warning is presented electronically.
TRUE STRONGLY recommends seeing a physician for a complete medical exam before undertaking an exercise program,
particularly if the user has a family history of high blood pressure or heart disease, is over the age of 45, smokes, has high
cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE recommends consulting a fitness
professional on the correct use of this product. If at any time while exercising the user experiences faintness, dizziness,
pain or shortness of breath, he or she must stop immediately.
WARNING: To reduce the risk of electrical shock, always unplug this TRUE product before cleaning or attempting any maintenance activity. Do not handle the plug with wet hands.
WARNING:
To reduce the risk of burns, fire, electric shock, or injury, it is imperative to connect
each product to a properly grounded 110V electrical outlet. A risk of electrical shock may result from improper
connection of the equipment’s grounding conductor. Check with a qualified electrician if you are unsure about
proper ground techniques. Do not modify the plug provided wiht this product. If it will not fit an electrical outlet,
have a proper outlet installed by a qualified electrician. Your TRUE Fitness product must be properly grounded
to reduce risk of shock if the equipment malfunctions. Your equipment is equipped with an electrical cord, which
includes an equipment grounding conductor and a grounding plug. The plug must be inserted into an outlet that
has been properly installed and grounded in accordance with all local codes and ordinances. A temporary adapter
cannot be used to connect this plug to a two-pole receptacle in North America. If a properly grounded 15 amp
outlet is not available, a qualified electrician must install one.
WARNING: Do not move the equipment by lifting the console. Do not use the console as a handlebar
during a workout.
WARNING: This product contains chemicals known to the state of California to cause cancer and birth
defects or other reproductive harm.
WARNING: Keep equipment stable on flat ground.
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CHAPTER 1: SAFETY INSTRUCTIONS
WARNING: Replace warning labels that may be worn, damaged, or missing.
WARNING: Replace any non-working or damaged components, remove the unit from service until
repair is performed.
WARNING: To reduce the risk of burns, fire, and electric shock or injury to persons, follow these
•
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•
instructions:
This appliance should never be left unattended when plugged in.
Do not use any type of extension cord with this product.
Unplug it from the outlet when not in use and before any servicing.
Do not operate the equipment while being covered with a blanket, plastic, or anything that insulates or stops airflow.
WARNING: Risk of personal injury-crushing hazard when equipment is in operation - Keep feet,
hands, and fingers away from moving parts.
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CAUTION:
Health related injuries may result from incorrect or excessive use of exercise equipment.
Do not use typing or web surfing features at excessive speeds. Always stabilize yourself by holding a stationary handle
when using typing or web surfing features. (Varies by console option)
Do not use the contact heart rate grips as a handlebar during a workout.
Any changes or modifications to this equipment could void the product warranty.
To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet.
Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged,
or even partially immersed in water. Contact TRUE Customer Service for a replacement.
Use a TRUE AC power cord or AC/DC adapter only.
* Note the plug configuration for the power adapter may vary by country.
Position this product so the power cord plug is accessible to the user.
Keep the power cord away from heated surfaces. Do not pull the equipment by the power cord or use the cord as a
handle. Do not run the power cord along the side or under the equipment.
If the electrical supply cord is damaged it must be replaced by the manufacturer, an authorized service agent, or a
similarly qualified person to avoid a hazard.
Do not use this product in areas where aerosol spray products are being used or where oxygen is being administered.
Such substances create the danger of combustion and explosion.
Always follow the console instructions for proper operation.
Close supervision is necessary when used near children under the age of 15, or disabled persons.
Do not use this product outdoors, near water, while wet, or in areas of high humidity including extreme temperature
changes.
Never operate a TRUE product with the air openings blocked. Keep air openings free of lint, hair or any obstructing
material.
When mounting the treadmill, ensure the treadmill belt is not running and then proceed with one step at a time to
maintain balance using the handrails as needed.
While the treadmill is in use, proceed at a speed that the user can safely maintain with the ability to immediately
engage the safety key to stop the treadmill belt if necessary.
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CHAPTER 1: SAFETY INSTRUCTIONS
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CAUTION:
Health related injuries may result from incorrect or excessive use of exercise equipment.
Never insert objects into any openings in this product. If an object should drop inside, turn off the power, unplug the
power cord from the outlet and carefully retrieve it. If the item cannot be reached, contact TRUE Customer Service.
Never place liquids of any type directly on the unit except in the accessory tray or bottle holders. Containers with lids
are recommended.
Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats or spikes. Make sure
no stones are embedded in the soles. Do not use this product in bare feet. Keep all loose clothing, shoelaces and towels
away from moving parts.
Do not reach into or underneath the unit, or tip it on its side during operation.
Use correct ergonomic positioning while running on equipment.
Do not allow animals on or near the equipment while in operation.
Use the side handrails whenever additional stability is required. In case of emergency, such as tripping, the side
handrails should be grabbed and the user should place his/her feet on the side platforms. The front handlebars should
be used to grasp the heart rate sensors or to rest the hand on while operating the activity zone keys, but not for
stability, emergency, or continuous use.
Do not exceed maximum user weight of 400 lbs (181 kg).
Do not use if you have a cold or fever.
When using this exercise machine, basic precautions should always be followed.
Use this equipment only for its intended use as described in this manual.
Do not use attachments not recommended by the manufacturer.
Allow only trained personnel to service this equipment.
Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out of
reach of the equipment while it is in motion.
This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the hazards involved.
Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children without supervision.
Allow only one person at a time on the equipment while it’s operating.
It is the sole responsibility of the owner/operator to ensure regular and scheduled maintenance is performed.
To avoid injury stand on the side rails before starting the equipment.
Avoid exiting equipment while leaving the tread belt in motion.
Never walk or jog backwards on the equipment.
Do not change the incline of the equipment by placing objects under it.
To avoid serious injury, do not touch the incline rack while the equipment is in use.
To avoid serious injury, do not touch the belt while the equipment is in use.
Do not operate under blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.
See Grounding Instructions.
On the machine power switch, the “1” means that the machine power is switched “ON” and the “0” means the
machine power is switched “OFF”.
Before servicing the motor area or removing the motor cover, please contact TRUE service.
Do not place hand near the running belt when the unit is in operation.
To avoid serious injury, remove and store the power cord when the machine is not in use.
Noise emission under load is higher than without load.
A-weighted emission sound pressure level at the trainer’s ear: 67dBA.
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CHAPTER 1: SAFETY INSTRUCTIONS
SPACE REQUIREMENTS:
TRUE’S recommendation is to leave a minimum of 20” (0.5 m) on each side of the equipment and a 79” (2 m) safety zone
at the rear of the equipment. Note that the maximum lateral running surface is 22” as shown below. (See Fig. 1)
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CHAPTER 1: SAFETY INSTRUCTIONS
GROUNDING INSTRUCTIONS:
This product must be grounded, if it should malfunction or breakdown, grounding provides a path of least resistance for
electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding
conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and
grounded in accordance with all local codes and ordinances.
DANGER:
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Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
Check with a qualified electrician or serviceman if you are in doubt as to whether the product is properly
grounded. Do not modify the plug provided with the product. If it will not fit the outlet, have a proper outlet
installed by a qualified electrician.
Do not remove the motor cover or you may risk injury due to electric shock.
120-Volt: This model is for use on a nominal 120-V circuit and has a grounding plug that looks like the plug
illustrated in figure A. Make sure the product is connected to an outlet having the same configuration as the
plug. No adaptor should be used with this product.
230-Volt: This model is for use on a circuit having a nominal rating more than 120-V and is factory-equipped
with a specific electric cord and has a grounding plug that looks like the plug illustrated in figure B. Make sure
that the product is connected to an outlet having the same configuration as the plug in Figure B. No adapter
should be used with this product. If the product must be reconnected for use on a different type of electric
circuit, the reconnection should be made by qualified service personnel.
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CHAPTER 1: SAFETY INSTRUCTIONS
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CHAPTER 1: SAFETY INSTRUCTIONS
WARNING DECALS:
WARNING:
Replace warning labels that may be worn, damaged, or missing.
To replace any worn or missing decals contact TRUE FITNESS by visiting www.truefitness.com or contact customer
service at 800-883-8783.
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COMPLIANCES:
This equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit
www.truefitness.com.
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CHAPTER 2: ASSEMBLY GUIDE
IMPORTANT SAFETY INSTRUCTIONS
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Read and understand all instructions and warnings prior to use.
Obtain a medical exam before beginning any exercise program. If at any time during exercise
youfeel faint, dizzy, or experience pain, stop and consult your physician.
Obtain proper instruction prior to use.
This unit is intended for commercial use only.
Inspect the unit for incorrect, worn, or loose components and do not use until corrected,
replaced,or tightened prior to use.
Do not wear loose or dangling clothing while using the unit.
Care should be used when mounting or dismounting the unit.
Read, understand, and test the emergency stop procedures before use.
Disconnect all power before servicing the unit.
Do not exceed maximum user weight of 400 lbs.
Keep the top side of the moving surface clean and dry.
Keep children and animals away.
Use caution when moving and assembling unit.
All exercise equipment is potentially hazardous. If attention is not paid to the conditions
ofequipment usage, death, or serious injury could occur.
Save these instructions.
Basic Guidelines for Setting Up the Equipment:
After removing the equipment from the packaging, place the equipment on a clean, level surface. Make sure the electrical
cord easily reaches a grounded three-pronged outlet.
Important Electrical Requirements – 120V:
Your TRUE equipment requires a dedicated 120 volt, alternating current (AC), 20 amp grounded outlet circuit. This means
nothing else can be plugged into the same circuit. Most power circuits are rated for this 120V AC 20 amp requirement, but
you must ensure the equipment does not share the circuit with anything else.
Important Electrical Requirements – 220V:
Your TRUE equipment requires a dedicated 230 volt, alternating current (AC), 15 amp grounded outlet circuit. This means
nothing else can be plugged into the same circuit. Most power circuits are rated for this 230V AC 15 amp requirement, but
you must ensure the equipment does not share the circuit with anything else.
DANGER: Do not use an extension cord or ungrounded outlet:
The ground helps prevent electrical damage to your equipment and enhances your safety by helping to prevent shock.
Check with a qualified electrician or serviceman if you are in doubt as to whether the equipment is properly grounded.
Do not modify the plug provided with the unit if it will not fit the outlet. Have a proper outlet installed by a qualified
electrician.
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CHAPTER 2: ASSEMBLY GUIDE
PRE-ASSEMBLY CHECKLIST:
ITEM
A
B
C
D
E
F
G
H
I
DESCRIPTION
Console Mast
Rear Console Cover
Left Handlebar Base Cover
Right Handlebar Base Cover
Left Outer Console Rack Cover
Right Outer Console Rack Cover
Left Handrail
Right Handrail
Left Pedestal Base Cover
ITEM
J
K
L
M
N
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P
Q
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DESCRIPTION
Right Pedestal Base Cover
Right Heart Rate Handlebar
Left Heart Rate Handlebar
Lower Console Rack Cover
Console Rack
Base Unit
Left Pedestal Upright
Right Pedestal Upright
Hardware Pack (not pictured)
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 1 Pedestal Wire Connections:
a) Connect the network & coaxial wires
coming from the bottom of the left
pedestal to the corresponding cables
coming from the base of the machine.
b) Connect the data & power cables
coming from the bottom of the right
pedestal to the corresponding cables
coming from the base of the machine
Step 2 Pedestal Uprights:
a) Install each Pedestal Upright as
shown.
*DO NOT pinch cables.
b) Secure the each pedestal upright with
4 bolts and 4 washers, but do not fully
tighten.
Hardware Required:
8 M10xP1.5x20mm Bolts
8 M10 Lock Washers
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 3 Console Rack & Secure Pedestals:
a) Install Console Rack onto Pedestal
Uprights by resting Console Rack
tubing on top of pedestal tubing cradles.
Do not pinch cabling!
b) Install, but do not tighten, eight bolts
and 8 external tooth washers through
pedestal tubing cradle and into Console
Rack. Once all eight bolts are installed,
tighten them.
c) Secure Console Rack top with 2
screws and 2 washers
d) Tighten the 8 bolts from step 2.
Hardware Required:
8 M8 External Tooth Washers
2 M5 Washers
8 5/16” UNF x 28 mm Bolts
2 M5 x P0.8 x 10 Screws
Step 4 Heart Rate Handlebars:
a) Slide one rubber gasket and one
Handlebar Base Cover onto each Heart
Rate Handlebar.
b) Connect the cables coming from
the base of each handlebar to the
corresponding cable coming from the
pedestal upright.
c) Slide each Heart Rate Handlebar into
the corresponding tube on the pedestal
upright.
d) Secure each handlebar with four
bolts and four washers.
NOTE: Handlebar Base Covers
are marked “L” for left and “R”
for right.
Hardware Required:
8 M8xP1.25x12mm Bolts
8 Internal Tooth
Star Washer M8
2 Gasket
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 5 Secure Handlebar Base Covers:
a) Slide a Handlebar Base Cover down
into positon.
b) Secure the base covers with one
screw each and attach the screw cover.
*Screw covers are marked “L” & “R”
c) Slide each rubber gasket down and
press firmly into the Handlebar Base
Covers.
Hardware Required:
2 M4xP0.7x12mm Bolts
1 Left Screw Cover
1 Right Screw Cover
Step 6 Handrails:
a) Slide each Handrail into the
corresponding tube on the pedestal
upright.
b) Secure each Handrail with two bolts.
Hardware Required:
4 1/4”-20UNFx20mm Bolts
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 7 Console Mast:
a) Insert the Console Mast into the
Console Rack and secure it with 4
screws and 4 spring washers, but do not
tighten the screws completely until they
have all been installed.
Hardware Required:
4 M8 Lock Washers
4 5/16”-24 UNF x 16mm Bolts
Step 8 Console Rack Cable Connections:
a) Connect the network & coaxial wires
coming from the left pedestal to the
corresponding in the console rack
b) Connect the data & power cables
coming from the right pedestal to the
corresponding cables in the console
rack.
c) Tuck excess cable length up into the
console rack.
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 9 Lower Console Rack Cover:
a) Install the lower console rack cover
using 13 screws, but do not tighten
completely until all screws are installed.
Hardware Required:
13 M4xP0.7x12mm Screws
Step 10 Outer Console Rack Covers:
a) Attach the Outer Console Rack
Covers using four screws for each cover.
Hardware Required:
8 M4xP0.7x12mm Screws
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 11 Console Assembly:
Place the two bottom console mounting screws
inside the bottom keyholes on the console mast
assembly. Partially thread the two top console
mounting screws into the console. Fully tighten all
four console mounting screws.
Note: Ensure all cable connections are routed
inside the console mast assembly to prevent cable
pinching.
Note: Refer to the respective console manual
included with your console for wiring connections.
Hardware Required:
Part Number 00567800
Qty 4: M5 x 12 bolts
Step 12 Rear Console Cover:
a) Attach the rear console cover using 3
screws as shown.
Hardware Required:
1 M4xP0.7x12mm Screws
2 M4xP0.7x80 Screws
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 13A Safety Key:
a) Locate the Safety Stop already
attached to the console rack.
b) Attach Safety Key Clip to anchor
plate located on Console Rack (when
not working out).
c) Attach clip to clothing at the
beginning of any workout.
Step 13B Safety Key (E-Stop) Overview:
Attach the safety clip to your clothing
before each workout and when
equipment is in use to ensure an
immediate halt of all treadmill belt
activity if the user is unable to continue.
4
Safety Key Feature
Safety Key Clip
Safety Key Pull
Cord
Safety Stop
Console Rack
Number
1
2
3
4
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3
2
1
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 13B Safety Key (E-Stop) Usage:
Safety Key (E-Stop) Disengaged:
Shown to the left is the disengaged
position of the safety key (e-stop).
When the equipment is in use or the
user is standing on the belt not in use,
the safety key clip must be attached
to the user’s clothing. This allows the
safety stop to be engaged if the safety
clip attached to the user pulls the safety
key pull cord taught, thus immediately
halting all treadmill belt activity.
Note: The safety key pull cord length
allows free range of motion for the user
within the normal workout parameters
identified within this owner’s manual.
Safety Key (E-Stop) Engaged:
Shown to the left is the engaged
position of the safety key (e-stop). Note
the safety stop outer sleeve that covers
the safety stop to denote the engaged
position.
When the safety stop is engaged, all
treadmill belt activity will cease and the
following error message will appear on
the console advising the safety stop is
engaged “INSERT SAFETY KEY.”
To remove the console error message
and place the safety stop back in the
disengaged position, push the safety
stop in once.
Note: You will be taken to the workout
conclusion screen once the safety stop
is switched back to the disengaged
position.
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 14 Remove Middle Frame Cover:
a) Determine if the unit is being installed on
a 110 volt line or a 220 volt line.
b) For 110V units, skip to Step 19. For 220V
units, proceed with Step 15.
c) Remove the middle frame cover by
removing the 4 screws as shown.
d) Set the screws aside for use in step 17.
Step 15 Select Voltage:
a) For all 220V outlets, flip the selector
switch up.
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 16 Reinstall Middle Frame Cover:
a) Re-install the Middle Frame Cover to the
front of the unit using 4 screws.
Hardware Required:
Screws from Step 15
Step 17 Connect Power:
a) Remove M5 x 10mm bolt from the power inlet plate on
the machine.
b) Install the retaining plate using the spacer and M5 x
60mm bolt.
c) Insert the power cord into the power inlet plate.
d) Swing retaining plate around power cord and reinsert
the M5 x 10mm bolt.
c) Plug the unit into a power source and turn on the power
switch.
d) After the running surface lifts into a level positon, turn
the unit off and proceed to the next step.
Hardware Required:
1 Retainer Plate
1 M5xP0.8x60mm
1 Spacer
1 M5xP0.8x10mm
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CHAPTER 2: ASSEMBLY GUIDE
ASSEMBLY STEPS:
Step 18 Pedestal Base Covers:
a) Install each Pedestal Base Cover using five
screws as shown.
b) Slide the black pedestal cover rings down
and press firmly into the Pedestal Base
Covers.
Hardware Required:
8 M4xP0.7x12mm Screws
2 M5xP0.8x10 Screws
Step 19 Final Connections:
a) Connect the Ethernet Cable
(optional).
b) Connect the Coaxial Cable
(optional).
Ethernet Cable
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Coaxial Cable
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CHAPTER 2: ASSEMBLY GUIDE
OPTIONAL REAR STEP:
Step 1 Remove Stock Transport Wheel Covers:
a) Remove 3 screws from each transport
wheel cover as shown.
b) Set the screws aside for use in step 4.
Step 2 Remove Step Plastic:
a) Remove the plastic cover from the
step frame by removing the six screws
as shown.
b) Set the screws to the side for use in
step 4.
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CHAPTER 2: ASSEMBLY GUIDE
OPTIONAL REAR STEP:
Step 3 Attach Step Frame to Unit:
a) Attach the step frame to the unit using
four bolts and two nuts.
Hardware Required:
Included in Step Kit.
Step 4 Reinstall Step Plastic:
a) Reinstall the step plastic using the
screws from steps 1 and 2 as shown.
b) Adjust the leveling feet to ensure the
step is sturdy (if necessary).
Step 1 Screws
Hardware Required:
Screws from steps 1 and 2.
Step 1 Screws
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Step 2 Screws
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CHAPTER 3: PRODUCT OVERVIEW
TREADMILL OVERVIEW:
Quick Access Keys
Contact Heart Rate Pads
Safety (E-Stop) Key
Console Assembly
Belt Adjustment
Bolts
Belt
Straddle Covers
On/Off Switch,
Circuit Breaker, and
Power Cord
Leveling Feet
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CHAPTER 3: PRODUCT OVERVIEW
TREADMILL OVERVIEW:
Console Assembly:
The console allows the user to set up a workout program and control the Alpine Runner during a workout (For console
overview and operation instructions refer to chapter 4).
Quick Access Keys:
Allows the user to quickly start, stop and wake the Alpine Runner or make fast, convenient adjustments to the incline level
or speed of the Alpine Runner.
Contact Heart Rate Pads:
Allows the user to check their heart rate without wearing a wireless chest strap.
*For increased safety and accuracy this feature should only be used when the belt speed is below 4 mph.
Safety (E-Stop) Key:
A tethered safety device designed to attach to both the user and the Alpine Runner console. Removal of the key from the
console will stop belt motion to prevent injury in an emergency.
*The safety key must be in place on the Alpine Runner, and should be attached to the user’s clothing. The Alpine Runner
will not operate if the safety key is not attached to the Alpine Runner.
Belt:
The moving surface of the Alpine Runner on which the user walks or runs.
Straddle Covers:
Stationary covers on either side of the belt, which allows the user to safely straddle the belt during startup or in the event of
an emergency.
Belt Adjustment Bolts:
An adjustment system that allows the users to adjust the belt tracking and tension as needed.
On/Off Switch:
Allows users or faculty to turn the power on or off to the Alpine Runner.
Circuit Breaker:
A safety device designed to protect the Alpine Runner from excessive electrical current.
Power Cord:
Delivers power from the wall outlet to the Alpine Runner.
Leveling Feet:
An adjustable system used to aid in the leveling the Alpine Runner.
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CHAPTER 4: CARE & MAINTENANCE
CARE & MAINTENANCE:
It is important to perform the minor maintenance tasks described in this section. Failure to maintain the treadmill as
described here could void the TRUE Fitness Warranty. To reduce the risk of electrical shock, always unplug the unit from
its power source before cleaning or performing any maintenance tasks.
Inspection:
TRUE Fitness is not responsible for performing or scheduling regular maintenance or inspections. Users should inspect the
treadmill daily. Check for worn, frayed or missing safety lanyards. Replace missing or worn safety lanyards immediately.
Do not exercise on the treadmill without attaching the safety clip to your clothing. Look and listen for slipping belts,
loose fasteners, unusual noises, worn or frayed power cords, and any other indications that the equipment may be in need
of service. If any of these are noticed, obtain service. Do not attempt to use the treadmill until proper service has been
performed or damaged parts have been replaced.
Important:
If you determine that the treadmill needs service, make sure that the treadmill cannot be used inadvertently. Turn the unit
off, and then unplug the power cord from its power source. Remove the magnetic safety key and safety clip and store it in a
safe place. Make sure other users know that the treadmill needs service.
*To order parts or to contact a TRUE Authorized Service representative, please visit www.truefitness.com.
CLEANING THE EQUIPMENT:
After Each Use:
•
•
Use GymWipes™ Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a soft
cloth and wipe all exposed surfaces.
Use a LCD/screen cleaner or spray a solution of 1 part 91% isopropyl alcohol and 1 part water to dampen a soft cloth
and wipe the surface of the console. This helps remove fingerprints, dust, and dirt.
Weekly:
•
•
Vacuum any dust or dirt that might have accumulated under or around the treadmill, any motor cover vents and under
the straddle covers. Clogged air vents can prevent adequate cooling to the drive motor, incline motor, and motor
control board causing a shortened life.
Check for proper running belt alignment and tension. If running belt adjustment is required, see sections “RUNNING
BELT ALIGNMENT” and “TENSIONING THE RUNNING BELT” in the following pages.
CAUTION:
Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness
Warranty. Never pour water or spray liquids on any part of the treadmill. Allow the treadmill to dry completely before
using. Frequently vacuum the floor underneath the unit to prevent the accumulation of dust and dirt, which can affect the
smooth operation of the unit. Use a soft nylon scrub brush to clean the running belt. Do not clean directly underneath the
treadbelt. Most of the working mechanisms are protected inside the motor cover and base of the treadmill. However, for
efficient operation, the treadmill relies on low friction. To keep the friction low, the unit’s running belt, staging platforms,
and internal mechanisms must be as clean as possible.
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CHAPTER 4: CARE & MAINTENANCE
RUNNING BELT ALIGNMENT:
Proper belt alignment allows the belt to remain centered and ensures smooth operation. Realigning the belt takes a few
simple adjustments. If you are unsure about this procedure, call the TRUE Service Department.
CAUTION:
Special care must be taken when aligning the running belt. Turn off the treadmill while adjusting or working near the rear
roller. Remove any loose clothing and tie back your hair. Be very careful to keep your fingers and any other object clear
of the belt and rollers, especially in front of the roller and behind the deck. The treadmill will not stop immediately if an
object becomes caught in the belt or rollers.
CAUTION:
If you hear any chafing or the running belt appears to be getting damaged, stop the running belt immediately by pressing
the STOP key. Contact the TRUE Service Department. Walk around to the rear of the unit and observe the belt for a few
minutes. The belt should be centered on the running deck. If the belt drifts off center, you must make adjustments.
Important:
Failure to align the belt may cause the belt to tear or fray, which may not be covered under the TRUE Fitness Warranty. To
stop the running belt, press the STOP key. Turn the treadmill off.
CAUTION:
For your safety, use the power switch to turn off the treadmill before making any adjustments. Do not adjust the running
belt when someone is standing on the unit.
CAUTION:
Do not turn the adjusting bolt more than 1/4 turn at a time. Over tightening the bolt can damage the treadmill. If you are
unsure how to adjust the running belt, call the TRUE Service Department.
Note: When running belt is properly aligned, people can see
the belt locating at the center of the belt alignment slot.
The slot is located on the rear roller guard.
If the running belt is too far to the right side:
•
•
•
•
•
Locate the belt adjustment bolts in the rear end caps of the
treadmill. (To determine left and right, stand at the rear of the treadmill and face the display).
Using the appropriate size Allen wrench or socket turn the RIGHT adjustment bolt clockwise ¼ turn.
Turn the treadmill on and start the belt at 3mph keeping off the unit.
Allow 2 minutes for the belt to adjust itself.
Repeat the above steps if additional adjustment is necessary.
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CHAPTER 4: CARE & MAINTENANCE
If the running belt is too far to the left side:
•
•
•
•
•
Locate the belt adjustment bolts in the rear end caps of the
treadmill. (To determine left and right, stand at the rear of the Using the appropriate size Allen wrench or socket turn the LEFT turn.
Turn the treadmill on and start the belt at 3mph keeping off the Allow 2 minutes for the belt to adjust itself.
Repeat the above steps if additional adjustment is necessary.
treadmill and face the display).
adjustment bolt clockwise ¼ unit.
Note: After the running belt alignment is complete, confirm the Allen wrench has been removed from the adjustment bolt
in the front belt cover before further use.
TENSIONING THE RUNNING BELT:
If there is a slipping or jerking sensation when running on the treadmill, the running belt may require tightening. In most
cases the belt has stretched from use. Tensioning the belt takes a few simple adjustments. If you are unsure about this
procedure, call the TRUE Service Department.
•
•
•
•
•
Locate the belt adjustment bolts in the front belt cover.
Remove the rubber cover plugs.
Using the appropriate size Allen wrench or socket,
turn BOTH adjustment bolts clockwise ¼ turn.
Turn the unit on, start the belt, and check if the slipping
continues.
Repeat the above steps if additional adjustment is necessary.
Note: After the running belt tensioning is complete, confirm
both Allen wrenches have been removed from the adjustment
bolts in the front belt cover before further use.
BELT LUBRICATION:
For commercial use over 20 hours per week, TRUE recommends lubricating every three months.
•
•
•
•
•
•
Locate the belt adjustment bolts in the front belt cover
Remove the rubber cover plugs.
Loosen the belt adjustment bolts in the front belt cover.
Lift the belt and apply the lubricant to the center of the
deck.
Center and re-tension the belt using the directions above.
Walk on the unit at 2MPH for about 60 seconds to spread
the lubricant evenly through the belt and deck.
*Please contact your dealer or visit www.truefitness.com to
obtain the proper lubricants.
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CHAPTER 4: CARE & MAINTENANCE
LEVELING THE EQUIPMENT:
This equipment has adjustable front leveling feet to make sure that the running surface
is level. If the unit is placed on an uneven surface, adjusting the front feet can help, but may
not completely compensate for extremely uneven surfaces.
OTHER SCHEDULED PREVENTIVE MAINTENANCE:
TRUE recommends that quarterly scheduled maintenance be performed by a qualified service technician. Please contact
your dealer or visit www.truefitness.com to contact a local TRUE authorized service technician.
Scheduled Preventive Maintenance:
•
•
•
•
•
•
•
•
•
•
Record time, distance and hours from the console.
Check error log in console.
Check running belt and drive belt tension and tracking.
Remove the motor cover and vacuum any debris out of the drive motor, speed sensor cage, motor control
board and heat sink motor compartment.
Move treadmill and vacuum underneath.
Lubricate elevation pivot points including rear stabilizing feet and the lift motor screw.
Lubricate walking belt and deck.
Inspect all fasteners.
Inspect all electrical connections.
Inspect all components for abnormal or premature wear.
CAUTION:
Use only TRUE Fitness certified service providers.
LONG TERM STORAGE:
When the treadmill is not in use for any length of time, turn it off. Make sure that the power cord is unplugged from the
power source and is positioned so that it will not become damaged or interfere with people or other equipment.
Storing the Chest Strap:
Store the chest strap in a place where it remains free of dust and dirt such as, in a closet or drawer. Be sure to protect the
chest strap from extremes in temperature. Do not store it in a place that may be exposed to temperatures below 32° F
(0° C). To clean the chest strap, use a sponge or soft cloth dampened in mild soap and water. Dry the surface thoroughly
with a clean towel.
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CHAPTER 5: CUSTOMER SERVICE
CONTACTING SERVICE:
TRUE Fitness recommends that you gather the serial number, model number, and a brief description of the reason for the
request. After information has been gathered you may choose to contact your selling dealer or local service company to
set an appointment. (If you are not familiar with who is in your area, you may visit our website at www.truefitness.com and
use our dealer locator to obtain the contact information for the closest dealer).
You may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or e-mailing us at
[email protected] Monday – Friday during normal business hours.
TRUE FITNESS SERVICE DEPARTMENT
865 HOFF ROAD
ST. LOUIS, MO 63366
1.800.883.8783
HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST
E-MAIL: [email protected]
CONTACTING SALES:
Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the
appropriate sales representative to answer your questions.
TRUE FITNESS HOME OFFICE
865 HOFF ROAD
ST. LOUIS, MO 63366
1.800.426.6570
HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST
E-MAIL: [email protected]
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CHAPTER 5: CUSTOMER SERVICE
REPORTING FREIGHT OR PARTS DAMAGE:
Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please
follow the guidelines below to determine the appropriate process for you to follow in case of damages.
Severe Damage:
Obvious damage to external packaging / internal product. Please refuse the shipment and it will be returned to TRUE
Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by
calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused. Once
we have received the damaged shipment, a replacement shipment will be sent to you. Only refuse the damaged piece if the
shipment is multiple boxes.
Slight Damage:
The box may have minimal damages and you are not sure if the actual product is damaged or not. You must sign the bill
of lading as damaged when accepting the shipment. Once you have opened the box and you have determined something
is indeed damaged please gather the serial number, model number, description and photos of damages. Please make sure
the photos include the damaged product as well as the damaged box the product arrived in. Contact the TRUE Fitness
customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during
normal business hours.
Concealed Damage:
You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages.
Please notify the carrier immediately. We will not be able to file a claim if the carrier is not notified in a timely manner.
Once you have called the carrier you will need to gather the serial number, model number, description and photos of
damages. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling
800.426.6570 Monday-Friday during normal business hours.
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CHAPTER 6: ADDITIONAL INFORMATION
TROUBLESHOOTING GUIDE:
This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by
persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.TRUEfitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800883-8783 for assistance with troubleshooting and diagnostics.
Malfunction
No Power
Unit resets or pauses
randomly
Possible Cause
Corrective Action
Unit turned off
Verify the On/Off switch is at the ON position
Damaged power cord
Replace power cord
Power cord not fully seated in socket
Inspect power connection at the unit and outlet
No power at outlet
Using a voltmeter verify power at outlet
Tripped circuit breaker
The location of the circuit breaker is next to the
On/Off switch. Verify the circuit breaker is not
open. If the breaker is open reset.
Damaged power cord
Replace power cord
Power cord not fully seated in socket
Inspect power connection at the unit and outlet
Safety e-stop key not fully engaged
Re-engage the safety/e-stop key to the console
Insufficient power
Verify output voltage from 20A outlet with a
voltmeter
Error code is displayed on console
Pinched or loose main communication cable
No User Present displayed on screen
Walking belt is off
center
Walking belt hesistates
or slips when stepping
Uneven floor
User weight must be over 90lbs. Verify No
User Present settings in console.
Adjust treadmill with rear leveling feet. See
Chapter 5: Running Belt Alignment
Adjust belt tracking
See Chapter 5: Centering the Running Belt
Adjust belt tension
See Chapter 5: Tensioning the Running Belt
Lubricate running belt
See Chapter 5: Treadmill Lubrication
Walking belt is rubbing a straddle cover
Rubbing sound from
treadmill when in
operation
Contact TRUE Fitness Customer
Foreign object may be stuck under walking
belt
Foreign object may be stuck in motor
compartment
Roller bearings may be damaged
Drive motor may be damaged
Adjust belt tracking. See Chapter 5: Centering
the Running Belt
Inspect under the unit. Remove and object that
may be under the unit.
Contact TRUE Fitness Customer Service
Department
Drive belt may be misaligned
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CHAPTER 6: ADDITIONAL INFORMATION
Malfunction
Possible Cause
Corrective Action
Transmitter belt contacts are not making
good contact with the skin
Contacts on the transmitter belt are not
moist
Re-adjust the transmitter belt so that it is in full
contact with the skin
Moisten the contacts on the transmitter belt
Transmitter belt is not within 3 feet (1 meter) Adjust your position on the belt so that you
of the heart rate receiver
are within 3 feet (1 meter) of the console
Replace the transmitter belt with a
compatible transmitter belt
The battery inside the transmitter belt is
depleted
Another user wearing a compatible
transmitter
strap is within 3 foot (1 meter) of
Heart rate is displaying
the unit
erratically or not
Environmental interference from high
displaying
voltage power lines
Environmental interference from
computers
Environmental interference from motor
driven appliances
Environmental interference from cell or
cordless phone
Environmental interference from Wi-Fi
router
Fault Code
Category
Description
Move the units so that there is more space
in-between units
Move the unit to another position
within the room or move the cause of
the interference until heart rate reading
are stable. If the probable source of
interference is plugged into the same outlet
move the suspect source to another outlet.
Cause
Corrupt software
Fault CN00: Corrupted
Console Configuration
Console
Corrupted brainboard
configuration - fails integrity
check
Fault CN02:
Invalid Console
Configuration
Console
Power cycle
Re-configure console
Re-install software/
Firmware and
firmware
software versions are
Contact dealer or TRUE
not compatible
service
Console Configure
Incorrectly
Fault CN01: Internal
Fault
Corrective Action
Math error - software
Corrupt Software
Power cycle
Re-configure console
Re-install software/
firmware
Contact dealer or TRUE
service
Power cycle
The product configuration Console Configure
Incorrectly
Re-configure console
data has failed validation
Console
checks
Incline Motor out of
Contact Dealer or TRUE
(incline ranges make no
range
service
sense, etc.)
Loose Cable
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CHAPTER 6: ADDITIONAL INFORMATION
Fault CN03:
Stuck Key
Fault CN04:
Lower Board
Comm Fault
(Treadmill
Only)
Fault CN05:
No Lower
Control
Console
Membrane Key stuck
down/closed
Membrane key is
damaged
Loose Cable
Console
Brainboard fails
to receive timely
communication
responses from lower
board - Fault after 3
retries
No lower board
connected to console
- detection wires not
connected.
Loose Cable
Console
Console is configured
for a product different
than that to which it is
connected.
Fault CN06:
Config
Mismatch
Console
Fault CN07:
Calibration
Timeout
Console
Incline Calibration was
not able to complete
within allowed time.
Console
During incline
calibration, the incline
stalled before reaching
what should be the
lower limit.
Fault CN08:
Calibration
Failed Lower Limit
Not Reached
Fault CN09:
Insert Safety
Key
Fault CN10:
E-Stop Fault
Fault CN24:
BB Comm
Fault
Fault CN25:
Firmware
Mismatch
Console
Console
Console
Emergency Circuit
opened
A test of the emergency
circuit has failed
SBC cannot
communicate with
Brainboard
Contact dealer or TRUE service
Power cycle
Check cable connections
Smart Card
MCB
Contact dealer or TRUE service
Console
Console Configure
Incorrectly
Power cycle
Check Cable Connection
Re-configure console
Power cycle
Console Configure
incorrectly
Re-configure console
Loose Cable
Check cable connections
Low AC Line Voltage
Console displays Fault
Calibration not saved.
Incline disabled.
Retry calibration
Verify AC Voltage at Outlet
Power cycle
Check cable connections
Run incline calibration
Incline Potentiometer
value out of range
Contact dealer or TRUE service
Safety Key not engaged
Re-insert safety key
Loose Cable
Check cable connections
Switch Damaged
Contact dealer or TRUE service
Console Catch
Power cycle
Safety Key not engaged
Reinsert safety key
Loose Cable
Check cable connections
Switch Damaged
Contact dealer or TRUE service
Console
Corrupt software
Power cycle
Contact dealer or TRUE service
Power cycle
Firmware on brainboard
Reconfigure Console
Console
not compatible with
Firmware and software
Re-install software/firmware
SBC software
versions are not
Contact dealer or TRUE service
compatible
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CHAPTER 6: ADDITIONAL INFORMATION
Fault SP01:
Belt Under
Speed
Fault SP02:
Belt Over
Speed
Fault SP03:
Belt Over
Accel
Fault SP04:
No Speed
Signal
Speed
Tread motor rpm is
below target rpm
High Belt Deck Friction
Lubricate treadbelt
High Belt Tension
Contact dealer or TRUE service
Low Line Voltage
Check drive belt and walking belt
tension
Dirty or misaligned speed
sensor
Contact dealer or TRUE service
High Belt Deck Friction
Speed
Speed
Speed
Tread motor rpm is
higher than target rpm
Tread belt speed
increasing too quickly
Speed sensor is not
providing speed data
Incline not moving
when commanded
Contact dealer or TRUE service
Line Voltage
Check AC line voltage
Dirty or misaligned speed
sensor
Contact dealer or TRUE service
User is holding belt back
Do not try to stop belt
High Belt Deck Friction
Lubricate treadbelt
Dirty or misaligned speed
sensor
Dirty or misaligned speed
sensor
High Belt Deck Friction
Low Line Voltage
Fault IN01:
Incline
Incline Stall
Lubricate treadbelt
Console displays Fault
Calibration not saved. Incline
disabled.
Incline Potentiometer value
out of range
Acme Nut Jammed
Contact dealer or TRUE service
Contact dealer or TRUE service
Lubricate treadbelt
Contact dealer or TRUE service
Check AC line voltage
Power cycle
Check cable connections
Run incline calibration
Contact dealer or TRUE service
Motor Bearings
Fault IN02:
Incline Out Incline
of Range
Fault IN03:
Incline Run Incline
Fault
Incline value is out of
the calibrated range does not occur during
calibration
Incline moving when
not commanded
Power cycle
Console displays Fault
Calibration not saved. Incline
disabled.
Check cable connections
Incline Potentiometer value
out of range
Contact dealer or TRUE service
Console displays Fault
Calibration not saved. Incline
disabled.
Run incline calibration
Power cycle
Check cable connections
Run incline calibration
Incline Potentiometer value
Contact dealer or TRUE service
out of range
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CHAPTER 6: ADDITIONAL INFORMATION
Fault IN04:
Incline Max/Min
Incline
Fault A101:
Motor Controller AC MCB
Fault
Fault A102:
Motor
Controller
Fault
Fault A103:
Motor
Controller
Fault
Fault A104:
Motor
Controller
Fault
Fault A105:
Motor
Controller
Fault
Fault A106:
Motor
Controller
Fault
Fault A107:
Motor
Controller
Fault
Fault A108:
Motor
Controller
Fault
Fault A109:
Motor
Controller
Fault
Fault A110:
Motor
Controller
Fault
Incline value is out of
expected operating
range - may indicate
that it is disconnected.
2.5 VDC Ref Status
Power cycle
Console displays Fault
Calibration not saved.
Incline disabled.
Check cable connections
Incline Potentiometer
value out of range
Contact dealer or TRUE service
Motor Control Board
Run incline calibration
Power cycle
Contact dealer or TRUE service
Power cycle
AC MCB
1.65 VDC Ref Status
AC MCB
Phase B Current
Sensor
AC MCB
Phase A Current
Sensor
AC MCB Phase C Circuit Open
AC MCB Phase B Circuit Open
AC MCB Phase A Circuit Open
AC MCB
AC MCB
AC MCB
DCLink Bus
Overvoltage (MAX_
VDC1)
Critical DCLink Bus
Overvoltage (MAX_
VDC2)
DCLink Bus Under
Voltage
Motor Control Board
Contact dealer or TRUE service
Loose Cable
Check cable connections
Motor Control Board
Contact dealer or TRUE service
Loose Cable
Check cable connections
Motor Control Board
Contact dealer or TRUE service
Loose Cable
Check cable connections
Motor Control Board
Contact dealer or TRUE service
Loose Cable
Check cable connections
Motor Control Board
Contact dealer or TRUE service
Loose Cable
Check cable connections
Motor Control Board
Contact dealer or TRUE service
Loose Cable
Connection
Power cycle
Check cable connections
Motor Control Board
Contact dealer or TRUE service
Loose Cable
Connection
Power cycle
Check cable connections
Motor Control Board
Contact dealer or TRUE service
Line Voltage
Check AC line voltage
Motor Control Board
Contact dealer or TRUE service
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CHAPTER 6: ADDITIONAL INFORMATION
Dirty or misaligned
speed sensor
Fault A111: Motor
Controller Fault
AC MCB
Illegal Speed
Command
High Belt Deck Friction
Low Line Voltage
Fault A112: Motor
AC MCB
Controller Fault
Fault A113: Speed
AC MCB
Sensor Fault
Phase over
current(RMS)
Faulty Speed
Sensor
Loose Cable Connection
High Belt Deck Friction
Fault A115: Motor
AC MCB
Over Temp
Over
Temperature on
Motor Drive
High Belt Deck Friction
Fault A116: Motor
AC MCB
Controller Fault
Brake Gate
Driver Fault
Output Peak
Over Current
Power cycle
Check cable connections
Contact dealer or TRUE service
High Belt Deck Friction
Fault A120: Motor
AC MCB
Controller Fault
Check AC line voltage
Dirty or misaligned
speed sensor
Heat Sink Over
Temperature
Fault A119: Motor
Phase C Low
AC MCB
Controller Fault
Gate Driver Fault
Contact dealer or TRUE service
Contact dealer or TRUE service
Fault A114: Motor
AC MCB
Over Temp
Fault A118: Motor
Phase B Low
AC MCB
Controller Fault
Gate Driver Fault
Lubricate treadbelt
Motor Control Board
Low Line Voltage
Fault A117: Motor
Phase A Low
AC MCB
Controller Fault
Gate Driver Fault
Contact dealer or TRUE service
Low Line Voltage
Lubricat treadbelt
Contact dealer or TRUE service
Check AC line voltage
Lubricat treadbelt
Contact dealer or TRUE service
Check AC line voltage
Lubricat treadbelt
Contact dealer or TRUE service
Low Line Voltage
Check AC line voltage
Loose Cable Connection
Check cable connections
Drive Motor
MCB
Loose Cable Connection
Drive Motor
MCB
Loose Cable Connection
Drive Motor
MCB
Loose Cable Connection
Drive Motor
MCB
Loose Cable Connection
Drive Motor
Contact dealer or TRUE service
Check cable connections
Contact dealer or TRUE service
Check cable connections
Contact dealer or TRUE service
Check cable connections
Contact dealer or TRUE service
Check cable connections
Contact dealer or TRUE service
MCB
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Truefitness.com / 800.426.6570 / 636.272.7100
CHAPTER 6: ADDITIONAL INFORMATION
Fault A121: Motor
Controller Fault
Fault A122: Motor
Controller Fault
Fault A123: Motor
Controller Fault
Fault A124: Motor
Controller Fault
Fault A125: Motor
Controller Fault
Fault A126: Motor
Controller Fault
Fault A127: Motor
Controller Fault
AC MCB
AC MCB
AC MCB
AC MCB
AC MCB
Phase A High
Gate Driver Fault
Phase B High
Gate Driver Fault
Phase C High
Gate Driver Fault
DC Link Bus
Overvoltage
Phase C Current
Sensor
Loose Cable Connection
Drive Motor
MCB
Loose Cable Connection
Drive Motor
MCB
Loose Cable Connection
Drive Motor
MCB
Loose Cable Connection
Drive Motor
MCB
Loose Cable Connection
Drive Motor
MCB
Loose Cable Connection
AC MCB
PFC Driver Fault
Drive Motor
MCB
AC MCB
Elevation Peak
Over Current
PFC Over
Temperature
Check cable connections
Contact dealer or TRUE service
Check cable connections
Contact dealer or TRUE service
Check cable connections
Contact dealer or TRUE service
Check cable connections
Contact dealer or TRUE service
Check cable connections
Contact dealer or TRUE service
Power cycle
Check cable connections
Incline Potentiometer value
out of range
Set incline motor 0% grade
value
Motor Bearings
AC MCB
Contact dealer or TRUE service
Console displays Fault
Calibration not saved.
Incline disabled.
Acme Nut Jammed
Fault A128: Motor
Controller Fault
Check cable connections
High Belt Deck Friction
Low Line Voltage
Truefitness.com / 800.426.6570 / 636.272.7100
Run incline calibration
Contact dealer or TRUE service
Lubricate treadbelt
Contact dealer or TRUE service
Check AC line voltage
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CHAPTER 6: ADDITIONAL INFORMATION
EXPLODED DIAGRAMS:
Pedestal & Console Rack:
Truefitness.com / 800.426.6570 / 636.272.7100
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CHAPTER 6: ADDITIONAL INFORMATION
EXPLODED DIAGRAMS:
Motor Pan:
Truefitness.com / 800.426.6570 / 636.272.7100
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CHAPTER 6: ADDITIONAL INFORMATION
EXPLODED DIAGRAMS:
Running Surface:
Truefitness.com / 800.426.6570 / 636.272.7100
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CHAPTER 6: ADDITIONAL INFORMATION
EXPLODED DIAGRAMS:
Base Frame:
Truefitness.com / 800.426.6570 / 636.272.7100
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CHAPTER 6: ADDITIONAL INFORMATION
EXPLODED DIAGRAMS:
Incline System:
Truefitness.com / 800.426.6570 / 636.272.7100
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CHAPTER 7: WARRANTY INFORMATION
COMMERCIAL LIMITED WARRANTY
TI1000 ALPINE RUNNER
Save Time and Register Online!
Activate Multiple Warranties at truefitness.com
All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered product purchaser and the
parts of the TRUE product (the “Product”) listed below, under
normal use and service, shall be free of manufacturing defects
in workmanship and materials only for the period of time
beginning from the original date of purchase set forth below:
Frame*
Lifetime
Motor
Drive Motor
Motor Controller
5 Years
5 Years
Parts
Transcend Touchscreen
Escalate15 Console
Electrical
Wear Items
Cosmetics
3 Year
3 Year
3 Year
3 Year
6 Months
Labor
Parts
Motor
Cosmetics
3 Years
3 Years
6 months
Device Connectivity
Headphone Jack &
USB Port
90 Days Parts,
No Labor
NOTE: Warranty valid for USA and Canada only.
NOTE: Failure to register this product will result in no
servicing or authorization of parts to be shipped.
NOTE: Buying after-market products from a 3rd party will
result in voided warranty.
NOTE: This product is intended for Commercial use which
includes facilities where usage is in excess of 8 hours per day.
This includes all dues-paying facilities (regardless of usage)
as well as many non-dues-paying facilities. If this product
will not be used in this particular setting, please contact
TRUE as this warranty is void.
Frame: The frame is warranted for defects in material and
workmanship for as long as the original purchaser owns the
Product. The frame is warranted for labor and freight (for parts
shipped from TRUE) for three years from date of purchase.*
This limited warranty on structural frame does not include
paint or coatings.
Parts: The Alpine Runner electrical parts and wear items are
warranted for defects in material and workmanship for three
years with three years labor warranty. The Transcend
touchscreens and Escalate15 consoles are warranted for
defects in material and workmanship for three years with three
years labor warranty. This limited warranty does not cover
damage or equipment failure resulting from or caused by
improper assembly/installation, failure to follow instructions
and warnings in owner’s manual, accident, misuse, abuse,
unauthorized modification, or failure to provide reasonable
and necessary maintenance.* TRUE Fitness shall not warrant
the performance of the heart rate system on its products, as
the heart rate system performance varies, based on user’s
physiology, age, method of use and other factors.* This limited
warranty shall not apply to software version upgrades.
Cosmetics: The Alpine Runner cosmetic parts are warranted
for defects in material and workmanship for six months with
labor warranty to match the parts warranty period. This
limited warranty does not cover damage or equipment failure
resulting from or caused by improper assembly/installation,
failure to follow instructions and warnings in owner’s manual,
accident, misuse, abuse, unauthorized modification, or failure
to provide reasonable and necessary maintenance. This limited
warranty will apply to but may not be limited to plastic covers,
shrouds, caps, badges, overlays, paint, coatings, and grips.
Device Connectivity: Device Connectivity elements;
headphone jack and USB Port are warranted for defects in
material and workmanship for 90 days with no labor warranty.
Labor: Labor is covered for a period of three years from the
date of purchase unless otherwise expressed within this
limited warranty as long as a TRUE authorized service provider
performs the service. Service that requires over 50 miles of
travel may be subject to additional charges. Reasonable and
necessary maintenance guidelines can be found in the owner’s
manual.
Claims Procedure: TRUE Limited Warranty service may be
obtained by contacting the authorized TRUE dealer from
whom the Product was purchased. If the dealer from whom
the Product was purchased is no longer an authorized TRUE
dealer, then TRUE Limited Warranty service may be obtained
by contacting TRUE directly at:
TRUE Fitness, Service Department
865 Hoff Road, St. Louis, MO 63366
1.800.883.8783
Hours of operation 8:30am - 5:00 pm CST
Truefitness.com / 800.426.6570 / 636.272.7100
47 of 49
CHAPTER 7: WARRANTY INFORMATION
COMMERCIAL LIMITED WARRANTY
TI1000 ALPINE RUNNER
Save Time and Register Online!
Activate Multiple Warranties at truefitness.com
1.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS AND YOU MANY ALSO HAVE OTHER RIGHTS,
WHICH VARY FROM STATE TO STATE.
2.
This Limited Warranty can be processed only if the
Warranty Registration Form is completed on-line; or if the
attached form is filled in, signed by the original purchaser and
mailed to TRUE within 30 days of purchaser’s receipt of this
Product. The serial number must be intact on the Product for
this Limited Warranty to be valid.
3.
This Limited Warranty applies to the product only
while the Product remains in the possession of the original
purchaser and is not transferable.
4.
This Limited Warranty becomes VALID ONLY if the
Product is initially assembled/installed by a TRUE authorized
dealer/ technician (if anyone other than a TRUE authorized
dealer/ technician initially assembles and installs the
Product, this Limited Warranty will be void unless the written
authorization of TRUE is first obtained).
5.
This Limited Warranty does not cover damage or
equipment failure resulting from or caused by improper
assembly/ installation, failure to follow instructions and
warnings in owner’s manual, accident, misuse, abuse,
unauthorized modification, or failure to provide reasonable and
necessary maintenance (as referenced in the owner’s manual.)
6.
This Limited Warranty applies only to the cost of repair
or replacement of parts and does not include labor (beyond
the above warranty period), transportation, service, return
and freight charges associated therewith except as expressly
specified herein.
7.
This Limited Warranty shall not apply to: Service
calls to correct installation of the equipment or instruction
to owners on how to use the equipment; or any labor costs
incurred beyond the applicable labor warranty period.
8.
This Limited Warranty, which is given expressly and
in lieu of all other express warranties, constitutes the only
warranty made by TRUE.
9.
ANY IMPLIED WARRANTY, INCLUDING WITHOUT
LIMITATION THE WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN
DURATION AND REMEDY TO THE TIME PERIOD COVERED BY
THE LIMITED WARRANTY. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
10.
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE
AND EXCLUSIVE REMEDIES AND TRUE’S ENTIRE LIABILITY
FOR ANY BREACH OF THIS LIMITED WARRANTY. TRUE’S
LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED
THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT,
NOR SHALL TRUE UNDER ANY CIRCUMSTANCES BE LIABLE
FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR
PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR
INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
NOTE TO AUTHORIZED WARRANTY LABOR PROVIDERS:
Warranty labor reimbursement or warranty parts rights may not
be transferred to, reassigned to, a third party without the express
written consent of TRUE. Even jobbing out warranty labor
requires TRUE’s written approval.
ALPINE RUNNER SERIAL NUMBERS:
The Alpine Runner comes with two serial numbers; one on the
base and one on the display console (see diagram below). The
serial number on the base is on the crossbar under the running
surface. The console serial number is located on the bottom right
side of each console. Please write down your serial numbers
below and keep for your records.
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
CONSOLE SERIAL NUMBER:
BASE SERIAL NUMBER:
SAMPLE SERIAL NUMBER STICKER:
Keep this page for your records
Truefitness.com / 800.426.6570 / 636.272.7100
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CHAPTER 7: WARRANTY INFORMATION
COMMERCIAL LIMITED WARRANTY
TI1000 ALPINE RUNNER
Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way,
please go on-line now to truefitness.com and register your product. The information you provide will never
be distributed to any other individuals or agencies for any purpose. If you prefer to mail your warranty card,
have the owner of the product complete the information below and return it to TRUE Fitness within 30 days
from the date of equipment installation.
Please Note: Failure to register this product will result in no servicing or authorization of parts to be shipped.
To mail your warranty information, please fill in the information below and mail to: Service Dept., TRUE Fitness,
865 Hoff Road, St. Louis, MO 63366 (or save postage and register online at www.truefitness.com)
Commercial Warranty Registration
PLEASE PROVIDE BOTH SERIAL NUMBERS BELOW.
REQUIRED FOR WARRANTY REGISTRATION:
CONSOLE SERIAL NUMBER:
4. What other types of equipment does your company currenly own?
___ a. Treadmill Brand ________________
___ b. Bike
Brand ________________
___ c. Elliptical
Brand ________________
___ d. Free Weights/Gym Brand ________________
BASE SERIAL NUMBER:
5. How many people use your facility on a daily basis?
___ a. <25
___ b. 25-75
___ c. 76-150
___ d. 150+
Model Type
6. Do you plan to purchase more fitness equipment
in the next 6-12 months?
____ Yes ____ No
Date of Purchase
Your Company Name
Contact First Name
Contact Last Name
Address
City
State
Email Address
Phone
3. Please indicate your type of facility:
___ a. Apartment/Condo
___ b. Corporate Fitness Center
___ c. Municipality
___ d. Health Club/Gym/Spa
___ e. Hotel/Resort
___ f. Military Base
___ g. Student Rec Center ___ h. Other
ZIP
Website
Fax 1. Where did you first learn about TRUE?
___ a. Dealer
____ b. Website
____ c. Advertisement
____ d. Referral
____ e. Current Customer ____ f. Other_______________
2. Why did you purchase a TRUE product?
___ a. Design/Appearance ___ b. Dealer Suggestion
___ c. Price/Value
___ d. Quality Construction
___ e. Performance
___ f. TRUE Reputation
___ g. Other_________________________
7. If you answered “yes” to question 6, what type do you
plan to purchase?
____ a. Treadmill
____ b. Elliptical
____ c. Stationary Bike
____ d. Free Weights
____ e. Gym
____ f. Other ______________
8. Would you recommend TRUE to other club owners?
____ Yes ____ No
9. You are a valued TRUE customer and your suggestions
allow us to continually improve your experience. Is there
anything else you would like us to know? Please explain:
Truefitness.com / 800.426.6570 / 636.272.7100
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