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Technical white paper Aftermarket Chips for HP LaserJet Printers Recommended changes to avoid brand misidentification Version 5: updated April 2017 Table of contents Introduction.....................................................................................................................................................................................2 Background.....................................................................................................................................................................................2 Need..................................................................................................................................................................................................2 Solution............................................................................................................................................................................................2 Benefits............................................................................................................................................................................................3 Roadmap.........................................................................................................................................................................................3 Covered printers ............................................................................................................................................................................4 Disclaimer........................................................................................................................................................................................6 Contacts...........................................................................................................................................................................................6 Click here to verify the latest version of this document Technical White Paper | Aftermarket Chips for HP LaserJet Printers Aftermarket manufacturers are henceforth prompted to program their chips so that proper messaging is displayed to the end user and their products are not misrepresented. Introduction For many years HP printers have provided a message to end users when a toner cartridge is installed in the printer, stating either “Genuine HP Supply Installed” or “non-HP Supply Installed.” One method that is used to properly identify cartridges is if the chip manufacturer has programmed the manufacturer ID field (also known as the trademark field) on their chip so that it accurately displays the chip manufacturer brand name. However, this is often not the case; instead, some manufacturers of aftermarket chips deliberately identify themselves as “Genuine HP” in order to more favorably position their products with their customers. Customers have a right to know the brand of cartridge they have purchased. In fact, cartridges that misidentify themselves as HP when they are really alternatives are potentially deceptive in brand identification or, worse, may be counterfeit. To improve customer transparency, HP’s best-selling cartridges facilitate the proper identification of all cartridge types by enabling the same core features for non-HP as HP cartridges. Aftermarket chip manufacturers are henceforth prompted to change (or if already changed, maintain) their existing chips for certain platforms so that proper messaging is displayed to the end user. The purpose of this whitepaper is to inform manufacturers of aftermarket chips of these changes; detail which toner chips should be changed; and explain the requirements for ensuring that alternative chips are identified as such with no material impact to their core performance. Background HP printers provide a message to end users when the cartridge is installed in the printer. The primary purpose of this message is to reassure the customer that the cartridge was installed correctly and the printer is ready to resume printing. A secondary intent of this message is to inform the users of the type of cartridge installed. Though there is some variation from printer to printer, cartridges manufactured and distributed by HP are generally identified with the message “Genuine HP Supply Installed.” Those manufactured or remanufactured by other parties should be identified as “non-HP Supply Installed.” For many years, HP’s toner cartridges have decoupled the manufacturer field from access to core features. Aftermarket chips that properly identify themselves as non-HP will not lose access to printer core functionality. As a result, there is no plausible benefit for aftermarket chip makers to misidentify their products as Genuine HP, and customers should be properly notified of the type of cartridge installed. Need Aftermarket manufacturers are henceforth prompted to program their existing chips for certain current and future printers so that proper messaging is displayed to the end user and their products are not misrepresented. Properly identifying a cartridge as non-HP will not result in a loss of core features or degraded performance. In addition, manufacturers that produce chips with correct messaging will help ensure that their products will not be used to sell misidentified (counterfeit) product. As long as chip manufacturers make the changes to their existing products in a timely way, and as long as future solutions follow these design protocols from the beginning, the costs of implementation should be immaterial to the manufacturer. Solution To ensure accurate messaging, HP printer firmware reads and reacts on messaging based on data fields on the chip. Provided that the fields on the chip are programmed properly, non-HP cartridges can be identified as such. For LaserJet printers introduced prior to 2015 to properly identify their cartridges and avoid potential facilitation of counterfeiting, cartridge makers will need to change the manufacturer ID field on their chips. Chip makers will need to locate the manufacturer ID field within the applicable data structure and change the string of ASCII characters from “HP” followed by 6 spaces to some other value – any value is acceptable, but HP recommends that manufacturers use their own brand identifiers. Note that this field can be located in different areas in different chips. Putting any value other than “HP” in this field will only change the display message the customer sees, and it will not impact print speed or other core functionality. Please note that it is important to use the latest version of printer firmware to ensure that chips perform as intended. If vendors encounter issues with their aftermarket chips not behaving as expected, they should first ensure they are using the latest version of the firmware, which is available at http://support.hp.com/usen/drivers/. HP supports a variety of ways by which users can update printer firmware, including using remote solutions. With the introduction of HP LaserJet printers and MFPs with JetIntelligence in 2015, additional protection was added to further validate the authenticity of Genuine HP supplies. The inclusion of these new protections now requires two fields in concert to identify whether a supply is Genuine HP or non-HP. The first field indicates the presence of a digital signature and the second is the traditional manufacturer ID field from legacy products. Both of these fields must indicate either an HP supply or a non-HP supply. Mismatches in this data will result in a supply memory error. Again, like products introduced previously, the proper messaging of the supply brand will not impact print speed or core functionality. There are many printers in the HP installed base that support proper brand identification, as detailed below. In addition, all HP printers launching in and after 2014 support this messaging. Chip makers are expected to make or continue to maintain the necessary changes to enable proper identification of non-HP cartridges for the indicated platforms as well as all new launches. Benefits Chip manufacturers that make or continue to maintain these changes will help verify their customers’ products are respectful of registered trademarks and other rights as is guaranteed in many countries. In addition, those same manufacturers will be able to validate that their products are not used to pass off counterfeit product. Finally, chip manufacturers will be doing their part to help ensure that customers are able to identify and avoid counterfeit products. Roadmap As it pertains to printers already in the installed base of HP printers, this messaging approach is and has been effective for the devices listed at the end of this paper. HP will continue to develop methods to protect its brand. The methods used to assure that a Genuine HP message is delivered to a customer only when an HP supply is installed could change in the future. Technical White Paper | Aftermarket Chips for HP LaserJet Printers Covered toner and printers Selectability Cartridge Number Printer / MFP CE505A HP LJ P2035 / HP LJ P2055 17A black CF217A HP LJ Pro M102 / M130 JetIntelligence 18A black CF218A HP LJ Pro M102 / M130 JetIntelligence 19A drum CF219A HP LJ Pro M102 / M130 JetIntelligence 125A black CB540A HP CLJ CP1215 / CLJ CM1312 / CLJ CP1515n / CLJ 1518n 125A cyan, yellow, magenta CB541A, 542A, 543A HP CLJ CP1215 / CLJ CM1312 / CLJ CP1515n / CLJ 1518n 128A black CE320A HP LJ Pro CP 1525 / HP CLJ Pro CM1415 128A cyan, yellow, magenta CE321A, 322A, 323A HP LJ Pro CP 1525 / HP CLJ Pro CM1415 130A black CF350A HP CLJ Pro MFP M176 / HP CLJ Pro MFP M177 130A cyan, yellow, magenta CF351A, 352A, 353A HP CLJ Pro MFP M176 / HP CLJ Pro MFP M177 201A black CF400A HP CLJ Pro M252 / M277 JetIntelligence 201A cyan, yellow, magenta CF401A, 402A, 403A HP CLJ Pro M252 / M277 JetIntelligence 201X black CF400X HP CLJ Pro M252 / M277 JetIntelligence 201X cyan, yellow, magenta CF401X, 402X, 403X HP CLJ Pro M252 / M277 JetIntelligence 25X black CF325X HP LJ Enterprise 806 / HP LJ Enterprise Flow MFP 830 26A black CF226A HP LJ Pro M402 / Pro M426 JetIntelligence 26X black CF226X HP LJ Pro M402 / Pro M426 JetIntelligence 28A black CF228A HP LJ Pro M403 / Pro M427 28X black CF228X HP LJ Pro M403 / Pro M427 30A black CF230A HP LJ Pro M203 / M227 JetIntelligence 30X black CF230X HP LJ Pro M203 / M227 JetIntelligence 31A black FC231A HP LJ Pro M203 / M206 / M227 32A drum CF232A HP LJ Pro M203 / M227 JetIntelligence 33A black CF233A HP LJ Ultra M106 / HP LJ M134 JetIntelligence 34A drum CF234A HP LJ Ultra M106 / HP LJ M134 JetIntelligence 37A black CF237A 37X black CF237X 37Y black CF237Y 304A black CC530A HP LJ Enterprise M607 / M608 / M609 / M631 / M632 / M633 JetIntelligence HP LJ Enterprise M607 / M608 / M609 / M631 / M632 / M633 JetIntelligence HP LJ Enterprise M607 / M608 / M609 / M631 / M632 / M633 JetIntelligence HP CLJ CP2025 / HP CLJ CM2320 304A cyan, yellow, magenta CC531A, 532A, 533A HP CLJ CP2025 / HP CLJ CM2320 307A black CE740A HP CP5225 05A black Selectability Cartridge Number Printer / MFP CE741A, 742A, 743A HP CP5226 410A black CF410A HP CLJ Pro M377 / M452 / M477 JetIntelligence 410A cyan, yellow, magenta CF411A, 412A, 413A HP CLJ Pro M377 / M452 / M477 JetIntelligence 410X black CF410X HP CLJ Pro M377 / M452 / M477 JetIntelligence 410X cyan, yellow, magenta CF411A, 412A, 413A HP CLJ Pro M377 / M452 / M477 JetIntelligence 504A black CE250A HP CLJ CP3525 / HP CLJ CM3530 504A cyan, yellow, magenta CE251A, 252A, 253A HP CLJ CP3525 / HP CLJ CM3530 504X black CE250X HP CLJ CP3525 / HP CLJ CM3530 508A black CF360A HP CLJ Pro M552 / M553 / M577 JetIntelligence 508A cyan, yellow, magenta CF361A, 362A, 363A HP CLJ Pro M552 / M553 / M577 JetIntelligence 508X black CF360X HP CLJ Pro M552 / M553 / M577 JetIntelligence 508X cyan, yellow, magenta CF361X, 362X, 362X HP CLJ Pro M552 / M553 / M577 JetIntelligence 55A black CE255A HP LJ P3015 55X black CE255X HP LJ P3015 647A black CE260A HP CLJ CP4025 / CLJ CP4525 648A cyan, yellow, magenta CE261A, 262A, 263A HP CLJ CP4025 / CLJ CP4525 655A black CF450A HP CLJ Enterprise M652 / M653 / M681 JetIntelligence 655A cyan, yellow, magenta CF451A, 452A, 453A HP CLJ Enterprise M652 / M653 / M681 JetIntelligence 656X black CF460A HP CLJ Enterprise M652 / M653 / M681 JetIntelligence 656X cyan, yellow, magenta CE461A, 462A, 463A HP CLJ Enterprise M652 / M653 / M681 JetIntelligence 657X black CF470X HP CLJ Enterprise M681 JetIntelligence 657X cyan, yellow, magenta CF471X, 472X, 473X HP CLJ Enterprise M681 JetIntelligence 78A black CE278A HP LJ M1536 / LJ P1566 / LJ P1606dn 79A black CF279A HP LJ Pro M12 / M26 824A cyan, yellow, magenta CB381A, 382A, 383A HP CLJ CP6015 / CM6030mfp / CM6040mfp 825A black CB390A HP CLJ CM6030mfp / CM6040mfp 826A black CF310A HP CLJ Enterprise M855 826A cyan, yellow, magenta CF311A, 312A, 313A HP CLJ Enterprise M855 307A cyan, yellow, magenta Selectability Cartridge Number Printer / MFP CF300A HP CLJ Enterprise Flow MFP M880 827A cyan, yellow, magenta CF301A, 302A, 303A HP CLJ Enterprise Flow MFP M880 83A black CF283A HP LJ Pro MFP M125 / HP LJ Pro MFP M127 85A black CC388A HP LJ P1102/LJ Pro M1132/LJ Pro M1212/LJ Pro M1214/LJ Pro M1217 87A black CF287A HP LJ Pro M501 / Enterprise M506 / M527 JetIntelligence 87X black CF287X HP LJ Pro M501 / Enterprise M506 / M527 JetIntelligence 93A black CZ192A HP LJ Pro M435 / M701 / M706 827A black Disclaimer Conformance with the instructions in this Whitepaper does not guarantee and should not be construed to mean that the products produced are free of any other claims or rights held by HP or any other party. By providing this information to the market, HP is not waiving any rights it may have, including rights to enforce patents against producers of such products; similarly HP makes no representation or warranties concerning the enforceability of rights held by third parties. Contacts For more information regarding this requirement from aftermarket manufacturers of alternative chip solutions, please contact: Bret Bottger, [email protected] Sign up for updates hp.com/go/getupdated Share with colleagues © Copyright 2016-2017 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 4AA6-4612ENW, May 2017, Rev. 1
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