LG Electronics WM9000HVA 5.2 cu. ft. High Efficiency Mega Capacity Smart Front Load Washer User guide

TROUBLESHOOTING
41
Checking error messages
If the following message appears on the display, check the following and take the appropriate corrective
action.
Message
Possible Causes
Item of clothing has gathered on one side of the tub.
yy There are not enough items in the machine.
yy Have your items gathered in one area, or is the load
too small?
yy Did you wash a stuffed animal, a mat, or knitwear?
yy Did you wash two different blankets together?
Water is not supplied or the water pressure is low
yy Is the faucet turned off?
yy Is the water supply stopped or the faucet frozen?
yy Is the water pressure low or is an inlet filter
clogged?
yy Is the water line properly connected with the cold
water inlet?
yy Is the water line pinched or bent?
Water line leaks in connection
yy Are the water lines connected with the faucets
properly?
The tub does not rotate
• Is the door secured?
The washing machine drains slowly or not at all
yy Is the drain hose installed over 3 1/4 feet (1 m)
beyond the end of the elbow bracket?
yy Is the drain hose pinched or clogged inside?
yy Is the drain hose frozen?
yy Is the drain hose clogged with foreign objects?
A power failure has occurred.
Control Error.
The water supply does not stop
yy Do the water supply and the drain keep repeating
in turn?
The water level is not controlled
yy Is the water level too low or high compared with
the size of the load?
The tub does not rotate
yy Is the washing machine overloaded?
yy Time to run the Tub Clean cycle.
Solutions
yy Rearrange items to help balance the load.
yy Stuffed animals or mats can become unbalanced
during spinning and the washing machine may fail
to drain. Rearrange the knitwear to help balance the
load and drain it again.
yy Put one blanket in at a time.
yy Turn on the faucets.
yy If a faucet is frozen, thaw it with warm water.
yy If the inlet filter is clogged, clean it. (see page 38)
yy Connect the water line properly with the cold water
inlet. (see page 16)
yy Check that the water lines are not pinched or bent.
Take extra care that water lines are not twisted or
pinched by other objects.
yy Connect the water lines properly with the faucets.
(see page 16)
yy Close and secure the door. If the message keeps
appearing, unplug the power and contact your
nearest LG service center.
yy Lower the drain hose within 3 feet below the end of
the elbow bracket.
yy Place the drain hose on a smooth surface to
prevent bending.
yy If the drain hoses are frozen, thaw them in warm
water.
yy Open the drain pump plug cap and remove the dirt.
to turn off the washing machine and
yy Press
press it again to turn it on.
yy Unplug the power cord and contact your nearest
LG service center.
yy Unplug the power cord and contact your nearest
LG service center
yy The water level sensor is not working correctly.
yy Unplug the power cord and contact your nearest
LG service center.
yy Rearrange the load size and restart the washing
machine.
yy If the load size is big, the tub may not rotate due to
an overheated motor. Allow the washing machine
to stand for a while and restart the cycle. Unplug
the power cord and contact your nearest LG service
center if the same error message appears.
yy Empty the tub, insert bleach into the detergent
dispenser and select the Tub Clean cycle.
yy To skip the Tub Clean cycle, turn the cycle selector
knob or push option buttons to select desired cycle.
The reminder message reappears for a few wash
cycles then disappears until the next scheduled tub
clean cycle.
yy If the washing machine detects too many suds, it
yy Do not add more than the manufacturer's
displays this error code and adds a Suds Reducing
recommended amount of detergent.
cycle. This adds about two hours to the cycle time.
If too many suds are detected during spinning, the
washing machine stops to help prevent leaking.
ENGLISH
TROUBLESHOOTING
42
TROUBLESHOOTING
Before calling for service
Check the following before calling for service.
Problem
Clicking sound
Possible Causes
yy Do you hear a sound when you close
or lock and unlock the door?
Spraying or hissing sound yy Is water spraying in the tub?
Solutions
yy This sound is normal and occurs when
the door is closed, locked or unlocked.
yy This sound is normal as water is
spraying or circulating during the
cycle.
yy Is the washing machine draining
yy This sound is normal as the drain
Buzzing or gushing
water?
pump drains water from the washing
sound
machine after the cycle.
yy Is the washing machine washing a load yy This sound is normal as the load is
Splashing sound
of laundry?
moving up and down during the wash
and rinse cycles.
yy Check if there are any foreign objects
Rattling and clanking noise yy Are there any foreign objects such as
keys, coins, or safety pins in the tub or
in the tub and drain the filter after
drain filter?
stopping the cycle.
yy Unplug the power cord and contact
your nearest LG service center if the
noise persists.
yy Is the washing machine overloaded?
yy This sound is normal and occurs
Thumping sound
when the load is out of balance. Stop
yy Is the load out of balance?
the cycle and rearrange the load for
balancing.
yy Are the shipping bolts removed?
Vibrating noise
yy See page 15, Unpacking and removing
shipping bolts to remove the shipping
bolts.
yy Is the load evenly distributed in the
yy Stop the cycle and rearrange the load
tub?
for balancing.
yy Is the washing machine level balanced? yy See page 18, Leveling the washing
machine to level the washing machine.
yy Is the washing machine installed on a yy Check if the floor is solid and level.
solid and smooth surface?
yy Does water leak from a faucet or a
yy Check the faucets or water lines.
Water leaking around
water line?
- If the water lines are loosely
washer
connected, see page 16, Connecting
water lines to connect them properly.
yy Is a drain pipe or a drain hose clogged? yy Unclog the drain pipe or drain hose.
Contact a plumber if necessary.
yy Use the recommended amount of
Excessive suds or failure yy Did you use more than the
recommended amount of detergent?
detergent for load.
to rinse
yy Is the soil level higher than the size of yy If the contamination level is low,
the load?
reduce the detergent quantity to less
than the recommended level.
Only use detergent with the HE
(High-Efficiency) logo.
Staining
yy Did you add detergent directly to the
tub?
yy Did you remove the load immediately
after it finished?
yy Did you sort and wash the clothes by
color or soil?
yy Make sure to load detergent into the
detergent dispenser.
yy Remove the load immediately after it
finishes.
yy Sort and separate dark colors from
light or white ones, and heavily soiled
items from lightly soiled ones. See
page 21, Sorting laundry for details