TC21
Touch Computer
Quick Start Guide
MN-003892-01EN
TC21 Quick Start Guide
Copyright
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2020 Zebra
Technologies Corporation and/or its affiliates. All rights reserved.
COPYRIGHTS & TRADEMARKS: For complete copyright and trademark information, go to www.zebra.com/copyright .
WARRANTY: For complete warranty information, go to www.zebra.com/warranty .
END USER LICENSE AGREEMENT: For complete EULA information, go to www.zebra.com/eula .
Terms of Use
• Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.
• Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.
• Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.
• Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if
Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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TC21 Quick Start Guide
Unpacking
1.
Carefully remove all protective material from the device and save the shipping container for later storage and shipping.
2.
Verify that the following were received:
• Touch computer
• PowerPrecision Lithium-ion battery
• Regulatory Guide.
3.
Inspect the equipment for damage. If any equipment is missing or damaged, contact the Global Customer
Support center immediately.
4.
Prior to using the device for the first time, remove the protective shipping film that covers the scan window, display and camera window.
Features
Figure 1 Front View
3
2
1
4
5
6
11
10
7
8
9
Table 1 Front View Features
2
3
1
Number Item
Front Camera
Receiver
Proximity/Light Sensor
4 Data Capture LED
Function
Takes photos and videos (available on some models).
Use for audio playback in Handset mode.
Determines proximity for turning off display when in handset mode.
Determines ambient light for controlling display backlight intensity.
Indicates data capture status.
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TC21 Quick Start Guide
8
9
10
11
6
7
Table 1 Front View Features (continued)
5
Number Item
Charging/Notification LED Indicates battery charging status while charging and application
Touch Screen
Speaker generated notifications.
Function
Displays all information needed to operate the device.
Provides audio output for video and music playback. Provides audio in speakerphone mode.
USB-C Connector
Microphone
PTT Button
Scan Button
Provides USB host and client communications, and device charging via cables and accessories.
Use for communications in Handset mode.
Initiates push-to-talk communications (programmable).
Initiates data capture (programmable).
Figure 2 Rear View
13
15
14
12
13
16
17
22
21
20
19
18
14
Table 2 Back View Features
Number
12
13
14
Item
NFC Antenna
Function
Provides communication with other NFC-enabled devices.
Basic Hand Strap Mount Provides mounting point for Basic Hand Strap accessory.
Battery Release Latches Press to remove the battery.
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TC21 Quick Start Guide
16
17
18
19
20
Table 2 Back View Features (continued)
Number
15
21
22
Battery
Item Function
Standard - 3,300 mAh (typical) / 3,100 mAh (minimum)
PowerPrecision Lithium-ion Battery
Extended - 5,400 mAh (typical) / 5,400 mAh (minimum),
PowerPrecision Lithium-ion Battery.
Volume Up/Down Button Increase and decrease audio volume (programmable).
Scan Button Initiates data capture (programmable).
Camera Flash
Rear Camera
Power Button
Provides illumination for the camera.
Takes photos and videos.
Turns the display on and off. Press and hold to reset the device or power off.
Exit Window
Microphone
Provides data capture using the imager.
Use for communications in Speakerphone mode.
Setting Up the Device
To start using the device for the first time.
1. Install a micro secure digital (SD) card (optional).
2. Install hand strap (optional).
3. Install the battery.
4. Charge the device.
5. Power on the device.
Installing a microSD Card
The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack.
Refer to the documentation provided with the card for more information, and follow the manufacturer’s recommendations for use.
CAUTION : Follow proper electrostatic discharge (ESD) precautions to avoid damaging the microSD card. Proper ESD pre cautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.
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14
1. Lift the access door.
Figure 3 Lift Access Door
TC21 Quick Start Guide
2. Slide the microSD card holder to the unlock position.
Figure 4 Unlock microSD Card Holder
3. Lift the microSD card holder.
Figure 5 Lift the microSD Card Holder
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TC21 Quick Start Guide
4. Insert the microSD card into the card holder door ensuring that the card slides into the holding tabs on each side of the door.
Figure 6 Insert microSD Card in Holder
5. Close the microSD card holder and slide into the lock position.
Figure 7 Re-install Access Door
CAUTION : Access door must be replaced and securely seated to ensure proper device sealing.
6. Re-install the access door.
Figure 8 Replace Access Door
Installing the Battery
NOTE : User modification of the device, particularly in the battery well, such as labels, asset tags, engravings, stickers, etc., may compromise the intended performance of the device or accessories. Performance levels such as sealing (Ingress Pro tection (IP)), impact performance (drop and tumble), functionality, temperature resistance, etc. could be effected. DO NOT put any labels, asset tags, engravings, stickers, etc. in the battery well.
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TC21 Quick Start Guide
1. Insert the battery, bottom first, into the battery compartment in the back of the device.
Figure 9 Insert Bottom of Battery into Battery Compartment
2. Press the battery down into the battery compartment until the battery release latches snap into place.
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TC21 Quick Start Guide
Charging the Device
CAUTION : Ensure that you follow the guidelines for battery safety described in the device Product Reference Guide.
Use one of the following accessories to charge the device and/or spare battery.
Table 3 Accessories
Accessory Part Number
1-Slot Charge Only Cradle CRD-TC2Y-BS1CO-01
1-Slot USB/Ethernet
Cradle
4-Slot Charge Only Cradle with Battery Charger Kit
5-Slot Charge Only Cradle
5-Slot Ethernet Cradle
4-Slot Battery Charger
Cigarette Light Adapter
Auto Charge Cable
CRD-TC2Y-SE1ET-01
CRD-TC2Y-BS54B-01
CRD-TC2Y-BS5CO-01
CRD-TC2Y-SE5ET-01
SAC-TC2Y-4SCHG-01
CHG-AUTO-USB1-01
USB-C Communication and Charge Cable
Micro USB Communication
Cable
CBL-TC5X-USBC2A-01
25-124330-01R
Description
Provides device charging only. Requires
USB-C cable (CBL-TC5X-USBC2A-01) and power supply (PWR-WUA5V12W0xx).
Provides device charging and communication, and charging for Extended Power Pack.
Requires power supply
(PWR-BGA12V50W0WW), DC line cord
(CBL-DC-388A1-01), and country-specific AC line cord.
Charges up to four devices and four spare batteries. Requires power supply
(PWR-BGA12V108W0WW), DC line cord
(CBL-DC-381A1-01), and country-specific AC line cord.
Charges up to five devices. Charges up to four devices and four spare batteries.
Requires power supply
(PWR-BGA12V108W0WW), DC line cord
(CBL-DC-381A1-01), and country-specific AC line cord.
Provides device charging and provides
Ethernet communication for up to five devices. Requires power supply
(PWR-BGA12V108W0WW), DC line cord
(CBL-DC-381A1-01), and country-specific AC line cord.
Charges up to four battery packs. Requires power supply (PWR-BGA12V50W0WW), DC line cord (CBL-DC-388A1-01), and country-specific AC line cord.
Provides power to the device from a cigarette lighter socket. Requires USB-C cable
(CBL-TC5X-USBC2A-01).
Provides UBC-A to USB-C communication and power to the device.
Provides USB communication for the 1-Slot
USB/Ethernet Cradle and the USB/Ethernet
Module.
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TC21 Quick Start Guide
Main Battery Charging
To charge a device:
1.
Insert the device into a slot to begin charging.
2.
Ensure the device is seated properly.
The device’s Charging/Notification LED indicates the status of the battery charging in the device. The 3,220 mAh (typical) standard battery charges from fully depleted to 90% in approximately 2.5 hours and from fully depleted to 100% in approximately three hours. The 5,260 mAh (typical) extended battery charges from fully depleted to 90% in approximately four hours and from fully depleted to 100% in approximately five hours.
NOTE: In many cases the 90% charge provides plenty of charge for daily use.
To achieve the best fast charging results use only Zebra charging accessories and batteries. Charge batteries at room temperature with the device in sleep mode.
Table 4 Charging/Notification LED Charging Indicators
State
Off
Indication
Device is not charging. Device is not inserted correctly in the cradle or connected to a power source. Charger/cradle is not powered.
Device is charging.
Slow Blinking Amber (1 blink every 4 seconds)
Slow Blinking Red (1 blink every 4 seconds)
Solid Green
Solid Red
Fast Blinking Amber (2 blinks/second)
Fast Blinking Red (2 blinks/second)
Device is charging but the battery is at end of useful life.
Charging complete.
Charging complete but the battery is at end of useful life.
Charging error, for example:
• Temperature is too low or too high.
• Charging has gone on too long without completion (typically eight hours).
Charging error but the battery is at end of useful life., for example:
• Temperature is too low or too high.
• Charging has gone on too long without completion (typically eight hours).
Spare Battery Charging
To charge a spare battery:
1.
Insert the battery into a battery charging well.
2.
Gently press down on the battery to ensure proper contact.
The Spare Battery Charging LED on the cup indicates the status of the spare battery charging. The 3,220 mAh
(typical) standard battery charges from fully depleted to 90% in approximately 2.5 hours and from fully depleted to 100% in approximately three hours. The 5,260 mAh (typical) extended battery charges from fully depleted to 90% in approximately four hours and from fully depleted to 100% in approximately five hours.
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TC21 Quick Start Guide
NOTE: In many cases the 90% charge provides plenty of charge for daily use.
To achieve the best fast charging results use only Zebra charging accessories and batteries.
Table 5 Spare Battery LED Charging Indicators
LED
Solid Amber
Solid Green
Solid Red
Fast Blinking Red (2 blinks/second)
Off
Indication
Spare battery is charging.
Spare battery charging is complete.
Spare battery is charging and battery is at the end of useful life.
Charging complete and battery is at the end of useful life.
Error in charging; check placement of spare battery and battery is at the end of useful life.
No spare battery in slot. Spare battery not placed in slot correctly. Cradle is not powered.
Charging Temperature
Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). The device or cradle always performs battery charging in a safe and intelligent manner. At higher temperatures (for example: approximately +37°C
(+98°F)) the device or cradle may for small periods of time alternately enable and disable battery charging to keep the battery at acceptable temperatures. The device and cradle indicates when charging is disabled due to abnormal temperatures via its LED.
1-Slot Charge Only Cradle
Figure 10 1–Slot Charge Only Cradle
1
2
3
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TC21 Quick Start Guide
Table 6 1-Slot Charge Only Cradle Features
Number
1
2
3
Power Supply
USB-C Cable
USB-C Port
1-Slot USB/Ethernet Cradle
Figure 11 1–Slot USB/Ethernet Cradle Setup
3
1
2
Item
4
6
5
6
3
4
Table 7 1-Slot USB/Ethernet Cradle Features
Number
1
2
DC Line Cord
Power Supply
AC Line Cord
USB micro-AB Port
USB micro-B Connector
USB-A Connector
5
Item
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TC21 Quick Start Guide
4-Slot Charge Only Cradle with Battery Charger
Figure 12 4-Slot Charge Only Cradle with Battery Charger
2
1
3
4
3
4
Table 8 4-Slot Charge Only Cradle with Battery Charger Features
Number Item
1
2
Spare Battery Charging LED
Device Charging Slot
Spare Battery Slot
Power LED
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TC21 Quick Start Guide
5-Slot Charge Only Cradle
Figure 13 5-Slot Charge Only Cradle
1
2
Table 9 5-Slot Charge Only Cradle Features
Number
1 Device Charging Slot
2 Power LED
Item
23
5-Slot Ethernet Cradle
Figure 14 5-Slot Ethernet Cradle
TC21 Quick Start Guide
1
Table 10 5-Slot Ethernet Cradle Features
Number
1
2
3
Device Charging Slot
1000 LED
100/100 LED
2
3
Item
24
4-Slot Battery Charger
Figure 15 4-Slot Battery Charger
TC21 Quick Start Guide
1
2
3
Table 11 4-Slot Battery Charger Features
Number
1
2
3
Battery Slot
Battery Charging LED
Power LED
Item
USB cable
The USB cable plugs into the bottom of the device. When attached to the device the cable allows charging, transferring data to a host computer, and connecting USB peripherals.
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Figure 16 USB cable
TC21 Quick Start Guide
Scanning with Internal Imager
To read a barcode, a scan-enabled app is required. The device contains the DataWedge app that allows the user to enable the imager, decode the barcode data, and display the barcode content.
To scan with the internal imager:
1.
Ensure that an app is open on the device and a text field is in focus (text cursor in text field).
2.
Point the exit window on the top of the device at a barcode.
Figure 17 Imager Scanning
3.
Press and hold the scan button.
The red laser aiming pattern turns on to assist in aiming.
NOTE : When the device is in Picklist mode, the imager does not decode the barcode until the crosshair or aiming dot touches the barcode.
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TC21 Quick Start Guide
4.
Ensure the barcode is within the area formed by the crosshairs in the aiming pattern. The aiming dot increases visibility in bright lighting conditions.
Figure 18 Aiming Pattern
Figure 19 Pick List Mode with Multiple Barcodes
5.
The Data Capture LED lights green and a beep sounds, by default, to indicate the barcode was decoded successfully.
6.
Release the scan button.
NOTE : Imager decoding usually occurs instantaneously. The device repeats the steps required to take a digital picture (im age) of a poor or difficult barcode as long as the scan button remains pressed.
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7.
The barcode content data displays in the text field.
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Ergonomic Considerations
CAUTION : Avoid extreme wrist angles.
TC21 Quick Start Guide
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