Dell U2413 electronics accessory User's Guide

Dell™ U2413/U2713H Monitor

User's Guide

Setting the display resolution

Information in this document is subject to change without notice.

© 2012 - 201 6 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries, Intel is a registered trademark of Intel Corporation in the U.S. and other countries .

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.

Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model U2413f / U2713Hb

March 201 6 Rev. A0 7

Dell™ U2413/U2713H Monitor User's Guide

About Your Monitor

Setting Up the Monitor

Operating the Monitor

Troubleshooting

Appendix

Notes, Cautions, and Warnings

NOTE:

A NOTE indicates important information that helps you make better use of your computer.

CAUTION:

A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Information in this document is subject to change without notice.

© 2012 - 201

6

Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries , Intel is a registered trademark of Intel Corporation in the U.S. and other countries .

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.

Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model U2413f / U2713Hb

March 2016 Rev. A07

Back to Contents Page

About Your Monitor


Package Contents

Product Features

Identifying Parts and Controls

Monitor Specifications

Plug and Play Capability

Universal Serial Bus (USB) Interface

Card Reader Specifications

LCD Monitor Quality and Pixel Policy

Maintenance Guidelines

Package Contents

Your monitor ships with the components shown below. Ensure that you have received all the components and

contact Dell if something is missing.

NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.

NOTE: To set up with any other stand, please refer to the respective stand setup guide for setup instructions.

Monitor

Stand

Power cable (varies by countries)

DisplayPort cable (Mini-DP to DP)

U2413: DVI-D cable (Single Link)

U2713H: DVI-D cable (Dual Link)

USB 3.0 upstream cable (enables the USB ports on the monitor)

Velcro cable tie

Product and Safety Information Guide

Quick Setup Guide

Factory Calibration Report

Drivers and Documentation media

Product Features

The Dell U2413/U2713H flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include:

¦ U2413 : 60.96 cm (24.0-inch) viewable area display (measured diagonally). 1920 x 1200 resolution, plus full-screen support for lower resolutions.

¦ U2713H : 68.47 cm (27.0-inch) viewable area display (measured diagonally). 2560 x 1440 resolution, plus full-screen support for lower resolutions.

¦ Wide viewing angle to allow viewing from a sitting or standing position, or while moving from side-to-side.

¦ Tilt, swivel, vertical extension and rotate adjustment capability.

¦ Removable stand and Video Electronics Standards Association (VESA

™

) 100 mm mounting holes for flexible mounting solutions.

¦ Plug and play capability if supported by your system.

¦ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.

¦ Software and documentation media includes an Information File (INF), Image Color Matching File (ICM), Dell Display Manager software application, Color Calibration Software and

product documentation.

¦ Security lock slot.

¦ Stand lock.

¦ Asset Management Capability.

¦ Capability to switch from wide aspect to standard aspect ratio while maintaining the image quality.

¦ TCO-Certified Displays.

¦ Dell Display Manager software included (comes in the CD shipped with the monitor).

¦ Arsenic-Free glass and Mercury-Free for the panel only.

¦ High Dynamic Contrast Ratio (2,000,000:1).

¦ BFR/PVC-reduced.

¦ Energy Gauge shows the energy level being consumed by the monitor in real time.

¦ Compatible with Adobe and sRGB color standards.

¦ Factory calibrated sRGB and Adobe RGB input source for brand new Dell U2413/U2713H monitor. Dedicated Custom Color Mode (6-axis Color-control) for Saturation , Hue, Gain

(RGB) and offset (RGB).

¦ 12-bit internal processing which tested HDMI with deep color (12-bit).

¦ 12-bit internal processing with 14-bit LUT.

¦ USB 3.0 Card Reader (SD/Mini SD, MS/HSMD/MSPRO, MMC).

¦ Supports DVI-D, DisplayPort, Mini DisplayPort, HDMI, DP1.1a, DP 1.2 MST (also known as DP Daisy Chain) and HBR2 (Default out of factory setting is DP1.1a. To enable MST and

HBR2, refer to instruction on section "

Connecting the Monitor for DP MST Function " ).

¦ Supports Picture by Picture (PBP) and Picture in Picture (PIP) Select mode.

Identifying Parts and Controls

Front View

Label

1

2

Description

Function buttons (For more information, see Operating the

Monitor )

Power On/Off button (with LED indicator)

Back View

Front panel controls

1

4

5

2

3

Label Description

VESA mounting holes (100 mm x 100 mm behind attached VESA Plate)

Regulatory label

Stand release button

Connector label

Security lock slot

Back View with monitor stand

Use

Wall mount monitor using VESA-compatible wall mount kit (100 mm x 100 mm).

List the regulatory approvals.

Release stand from monitor.

Indicate the connector locations.

Secure monitor with security cable lock.

6

7

8

Dell Soundbar mounting brackets

Barcode serial number label

Cable management slot

Side View

Attach the optional Dell Soundbar.

Refer to this label if you need to contact Dell for technical support.

For cable management. Route cables through the slot.

Label

1

2

Description

Card Reader

USB Down Stream Port

3 USB Down Stream Port

Bottom View

Use

See

Card Reader Specifications for more information.

Connect your USB devices.

Connect your USB devices.

This USB port supports BC 1.2 compliance charging devices, at 1.5A max for fast charging.

Bottom view without monitor stand

Label Description

1

AC power cord connector

2

DC power connector for

Dell Soundbar

3

4

5

Audio Out

DisplayPort in connector

Mini

DisplayPort in connector

6

7

8

9

Connect the power cable.

Connect your computer with DP cable.

Connect your computer with Mini DP to DP cable

Use

Connect the power cord for the soundbar (optional).

Connect the soundbar mini stereo plug (Support two channel output ).

DVI connector

HDMI connector

DisplayPort out

(MST) connector

USB upstream port

USB

Connect your computer with DVI cable. For U2713H, use only DVI dual-link cable provided in box (or other certified dual-link cable) for this connection only.

Connect your computer with HDMI cable.

DisplayPort output for MST (Multi-Stream Transport) capable monitor. DP 1.1 monitor can only be connected as the last monitor in the MST chain. To enable MST, refer to instruction on section

"

Connecting the Monitor for DP MST Function

".

Connect the USB cable that came with your monitor to the computer. Once this cable is connected, you can use the USB connectors on the monitor.

10

11 downstream port

Stand lock feature

Connect your USB device. You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the monitor.

To lock the stand to the monitor using a M3 x 6 mm screw (the screw is not provided).

NOTE: Headphone usage is not supported for the audio line out connector.

Monitor Specifications

Flat Panel Specifications

Model

Screen type

Panel type

Screen dimensions

Preset display area:

Horizontal

Vertical

Pixel pitch

Viewing angle

Luminance output

Contrast ratio

Faceplate coating

Backlight

Response time

Color depth

Color gamut

Backlight Life (to half initial brightness)

U2413

Active matrix - TFT LCD

U2713H

Active matrix - TFT LCD

AH In-plane switching AH In-plane switching

609.6 mm (24-inches diagonal viewable image size) 684.7 mm (27-inches diagonal viewable image size)

518.4 mm (20.4 inches)

324.0 mm (12.8 inches)

596.7 mm (23.49 inches)

335.7 mm (13.21 inches)

0.27 mm

178° (vertical) typical

178° (horizontal) typical

350 cd/m² (typical), 50 cd/m² (minimum)

0.231 mm

178° (vertical) typical

178° (horizontal) typical

350 cd/m² (typical), 50 cd/m² (minimum)

1000 to 1 (typical)

2M to 1 (typical Dynamic Contrast On)

Antiglare with hard-coating 3H

1000 to 1 (typical)

2M to 1 (typical Dynamic Contrast On)

Antiglare with hard-coating 3H

LED edgelight system

6 ms gray-to-gray (typical)

1.074 billion colors

103%* (CIE 1931), 120% (CIE 1976)

30K hours (typical)

LED edgelight system

6 ms gray-to-gray (typical)

1.074 billion colors

103%* (CIE 1931), 120% (CIE 1976)

30K hours (typical)

*[ U2413/U2713H ] sRGB coverage is 100% (based on CIE 1931 and CIE 1976), AdobeRGB coverage is 99%( based on CIE 1931 and CIE 1976) .

Resolution Specifications

Model

Horizontal scan range

Vertical scan range

Maximum preset resolution

U2413

30 kHz to 81 kHz (automatic)

56 Hz to 76 Hz (automatic)

1920 x 1200 at 60 Hz

U2713H

29 kHz to 113 kHz (automatic)

49 Hz to 86 Hz (automatic)

2560 x 1440 at 60 Hz

Supported Video Modes

Model

Video display capabilities (DVI & DP & HDMI playback)

U2413/U2713H

480p, 480i, 576p, 576i, 720p, 1080p, 1080i

Preset Display Modes

U2413

Display Mode

VESA, 640 x 480

VESA, 640 x 480

VESA, 720 x 400

VESA, 800 x 600

Horizontal Frequency

(kHz)

31.5

37.5

31.5

37.9

Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (Horizontal/Vertical)

60.0

75.0

70.0

60.3

25.2

31.5

28.3

40.0

-/-

-/-

-/+

+/+

VESA, 800 x 600

VESA, 1024 x 768

VESA, 1024 x 768

VESA, 1152 x 864

VESA, 1280 x 1024

VESA, 1280 x 1024

VESA, 1600 x 1200

VESA, 1920 x 1200

U2713H

Display Mode

VESA, 640 x 480

VESA, 640 x 480

VESA, 720 x 400

VESA, 800 x 600

VESA, 1024 x 768

VESA, 1024 x 768

VESA, 1152 x 864

VESA, 1280 x 800

VESA, 1280 x 1024

VESA, 1280 x 1024

VESA, 1600 x 1200

VESA, 1680 x 1050

VESA, 1920 x 1080

VESA, 1920 x 1200

VESA, 2560 x 1440

Electrical Specifications

80.0

64.0

75.0

74.0

46.9

48.4

60.0

67.5

75.0

60.0

60.0

60.0

75.0

60.0

75.0

75.0

49.5

65.0

78.8

108.0

135.0

108.0

162.0

154.0

+/+

+/+

+/+

+/-

+/+

-/-

+/+

+/+

Horizontal Frequency

(kHz)

31.5

37.5

31.5

46.9

48.4

60.0

67.5

49.7

64.0

80.0

75.0

65.3

67.5

74.6

88.8

Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (Horizontal/Vertical)

60.0

75.0

70.0

75.0

60.0

75.0

75.0

60.0

60.0

75.0

60.0

60.0

60.0

60.0

60.0

25.2

31.5

28.3

49.5

65.0

78.8

108.0

83.5

108.0

135.0

162.0

146.3

148.5

193.3

241.5

-/-

-/-

-/+

+/+

-/-

+/+

+/+

-/+

+/+

+/+

+/+

-/+

+/+

-/+

+/-

Model

Video input signals

U2413 U2713H

Digital DVI-D TMDS, 600 mV for each differential line, positive polarity at 50 ohm input impedance

DisplayPort*, 600mV for each differential line, 100 ohm input impedance per differential pair

HDMI, 600mV for each differential line, 100 ohm input impedance per differential pair

AC input voltage/frequency/current

Inrush current

100 VAC to 240 VAC / 50 Hz or 60 Hz + 3 Hz / 1.5 A (typical)

120 V: 42 A (Max.) at 0 °C

240 V: 80 A (Max.) at 0 °C

* Support DP1.2 (CORE) specification, include HBR2, MST and DP audio.

Physical Characteristics

Model

Connector type

Signal cable type

U2413

DVI-D, white connector

DP, black connector (include DP in and DP out)

Mini DP

HDMI

USB 3.0

U2713H

DVI-D

Mini DP to DP

HDMI

USB 3.0

Dimensions (with stand)

Height (extended)

Height (compressed)

Width

530.9 mm (20.90 inches)

415.9 mm (16.37 inches)

556.0 mm (21.89 inches)

538.4 mm (21.20 inches)

423.4 mm (16.67 inches)

639.3 mm (25.17 inches)

Depth

Dimensions (without stand)

Height

Width

Depth

Stand dimensions

Height (extended)

Height (compressed)

Width

Depth

Weight

Weight with packaging

Weight with stand assembly and cables

Weight without stand assembly

(For wall mount or VESA mount considerations - no cables)

Weight of stand assembly

Front frame gloss

200.5 mm (7.89 inches)

361.6 mm (14.24 inches)

556.0 mm (21.89 inches)

67.1 mm (2.64 inches)

418.4 mm (16.47 inches)

372.3 mm (14.66 inches)

314.8 mm (12.39 inches)

200.5 mm (7.89 inches)

20.57 lb (9.35 kg)

16.10 lb (7.32 kg)

11.02 lb (5.01 kg)

3.92 lb (1.78 kg)

Black Frame - 5.0 gloss unit (max.)

200.5 mm (7.89 inches)

378.2 mm (14.89 inches)

639.3 mm (25.17 inches)

74.1 mm (2.92 inches)

418.4 mm (16.47 inches)

372.3 mm (14.66 inches)

314.8 mm (12.39 inches)

200.5 mm (7.89 inches)

24.09 lb (10.95 kg)

19.25 lb (8.75 kg)

13.86 lb (6.30 kg)

4.22 lb (1.92 kg)

Environmental Characteristics

U2413 Model

Temperature

Operating

Non-operating

Humidity

Operating

Non-operating

Altitude

Operating

Non-operating

Thermal dissipation

5,000 m (16,500 ft) max

12,192 m (40,000 ft) max

409.56 BTU/hour (maximum)

204.78 BTU/hour (typical)

U2713H

0 °C to 40 °C (0 °F to 104 °F)

Storage: -20 °C to 60 °C (-4 °F to 140 °F)

Shipping: -20 °C to 60 °C (-4 °F to 140 °F)

10% to 80% (non-condensing)

Storage: 5% to 90% (non-condensing)

Shipping: 5% to 90% (non-condensing)

443.58 BTU/hour (maximum)

204.73 BTU/hour (typical)

Power Management Modes

If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as Power Save Mode *. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature:

VESA Modes Horizontal

Normal operation

Active-off mode

Switch off

Sync

Active

Inactive

-

Vertical

Sync

Active

Inactive

-

Video

Active

Blanked

-

Power Indicator

White

White (fade in and fade out)

Off

Power Consumption

U2413

120 W (maximum) **

60 W (typical)

U2713H

130 W (maximum) **

60 W (typical)

Less than 0.5 W

Less than 0.5 W

Less than 0.5 W

Less than 0.5 W

The OSD functions only in the normal operation mode. When any button is pressed in the Active-off mode, one of the following messages will be displayed:

Activate the computer and the monitor to gain access to the OSD.

* Zero power consumption in OFF mode can only be achieved by disconnecting the power cord from the monitor.

** Maximum power consumption with max luminance, Dell Soundbar, and USB active.

Pin Assignments

U2413 DVI Connector U2713H DVI (Dual link) Connector

14

15

16

17

11

12

13

18

19

20

6

7

8

9

10

Pin

Number

1

2

3

4

5

24-pin side of the monitor connector

TMDS RX2-

TMDS RX2+

TMDS Ground

No Connection

No Connection

DDC Clock

DDC Data

No Connection

TMDS RX1-

TMDS RX1+

TMDS Ground

No Connection

No Connection

+5 V power

Self test

Hot Plug Detect

TMDS RX0-

TMDS RX0+

TMDS Ground

No Connection

13

14

15

16

17

18

19

20

9

10

11

12

6

7

8

Pin

Number

1

2

3

4

5


TMDS RX2-

TMDS RX2+

TMDS Ground

TMDS RX4-

TMDS RX4+

DDC Clock

DDC Data

No Connection

TMDS RX1-

TMDS RX1+

TMDS Ground

TMDS RX3-

TMDS RX3+

+5 V power

Self test

Hot Plug Detect

TMDS RX0-

TMDS RX0+

TMDS Ground

TMDS RX5-

21

22

23

24

No Connection

TMDS Ground

TMDS Clock+

TMDS Clock-

DisplayPort Connector (DP in and DP out)

21

22

23

24

TMDS RX5+

TMDS Ground

TMDS Clock+

TMDS Clock-

15

16

17

18

19

20

9

10

11

12

13

14

6

7

8

4

5

2

3

Pin

Number

1


ML0(p)

GND

ML0(n)

ML1(p)

GND

ML1(n)

ML2(p)

GND

ML2(n)

ML3(p)

GND

ML3(n)

GND

GND

AUX(p)

GND

AUX(n)

HPD

DP_PWR_Return

+3.3 V DP_PWR

Mini DisplayPort Connector

5

6

3

4

7

Pin

Number

1

2


GND

Hot Plug Detect

ML3(n)

GND

ML3(n)

GND

GND

18

19

20

14

15

16

17

8

9

10

11

12

13

GND

ML2(n)

ML0(p)

ML2(p)

ML0(p)

GND

GND

ML1(n)

AUX(p)

ML1(p)

AUX(n)

GND

+3.3 V DP_PWR

HDMI Connector

13

14

15

9

10

11

12

16

17

18

19

Pin

Number

1

6

7

8

4

5

2

3


TMDS DATA 2+

TMDS DATA 2 SHIELD

TMDS DATA 2-

TMDS DATA 1+

TMDS DATA 1 SHIELD

TMDS DATA 1-

TMDS DATA 0+

TMDS DATA 0 SHIELD

TMDS DATA 0-

TMDS CLOCK

TMDS CLOCK SHIELD

TMDS CLOCK-

No Connection

No Connection

DDC CLOCK (SDA)

DDC DATA (SDA)

GROUND

+5 V POWER

HOT PLUG DETECT

Plug and Play Capability

You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the Monitor .

Universal Serial Bus (USB) Interface

This section gives you information about the USB ports that are available on the monitor.

NOTE: This monitor is Super-Speed USB 3.0 compatible.

Transfer Speed

Super-Speed

High speed

Full speed

Data

Rate

5G bps

Power Consumption*

480M bps 4.5W (Max, each port)

12M bps

4.5W (Max, each port)

4.5W (Max, each port)

lightning icon) with BC1.2 compliance devices.

NOTE *: Up to 1.5A on USB downstream port (port with

USB Upstream Connector

Pin Number 9-pin Side of the Connector

1 VCC

2

3

D-

D+

6

7

4

5

8

9

GND

SSTX-

SSTX+

GND

SSRX-

SSRX+

USB Downstream Connector

Pin Number

1

2

3

6

7

8

9

4

5

9-pin Side of the Connector

VCC

D-

D+

GND

SSTX-

SSTX+

GND

SSRX-

SSRX+

USB Ports

1 upstream - back

4 downstream -2 on back; 2 on left side

Power Charging Port- the lower one of two USB ports on left side (port with compatible.

lightning icon) ; supports fast current charging capability if the device is BC1.2

NOTE: USB 3.0 functionality requires a USB 3.0-capable computer.

NOTE: The monitor's USB interface works only when the monitor is On or in the power save mode. If you turn Off the monitor and then turn it On, the attached peripherals may take a few seconds to resume normal functionality.

Card Reader Specifications

Overview

The Flash Memory Card Reader is a USB storage device that allows users to read and write information from and into the memory card.

The Flash Memory Card Reader is automatically recognized by Microsoft® Windows® Vista, Windows® 7 , Windows® 8 , Windows® 8.1 and Windows® 10

Once installed and recognized, memory card(slot) appears drive letter.

All standard file operations (copy, delete, drag-and-drop, etc.) can be performed with this drive.

After inserting memory card into the card slot, access the card via "My Computer" drive letter

NOTE: Instal the Card Reader driver (provided in the Drivers and Documentation Media CD that comes with the monitor) to ensure memory cards are detected properly when inserted into the card slot.

Features

The Flash Memory Card Reader has the following features:

Supports Microsoft® Windows® Vista, Windows® 7 , Windows® 8 , Windows® 8.1 and Windows® 10 operating systems

Mass Storage Class device

Supports various memory card media

The following table lists the memory cards supported:

Slot Number

1

Flash memory cards type

MS Pro HG,

High Speed Memory Stick (HSMS),

Memory Stick PRO (MSPRO), Memory Stick Duo(w Adapter),

MS Duo Secure Digital (Mini-SD), Secure Digital Card, Mini Secure Digital (w Adaptor),

TransFlash (SD, including SDHC and SDXC),

MultiMediaCard (MMC),

Maximum Card Capacity Supported by the U2413/U2713H card reader

Card type

MS Pro HG

MS Duo

SD

MMC

Support Specification

Memory Stick Pro-HG Support USB 3.0 speed

Memory Stick Duo Specification

SD Memory Card support USB 3.0 speed

Multi Media Card System Specification

Support Maximum

Capacity by Spec

32 GB

32 GB

1TB

32 GB

U2413/U2713H

Supported

Supported

Supported

Supported

General

Connection type

Supported OS

USB 2.0/3.0 High Speed Device (USB High Speed Device compatible)

Microsoft® Windows® Vista, Windows® 7 , Windows® 8 , Windows® 8.1 and Windows® 10

LCD Monitor Quality and Pixel Policy

During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors .

Maintenance Guidelines

Cleaning Your Monitor

CAUTION: Read and follow the

safety instructions before cleaning the monitor.

WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.

For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor:

To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the anti-static coating.

Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.

Use a lightly-dampened, warm cloth to clean the monitor. Avoid using detergent of any kind as some detergents leave a milky film on the monitor.

If you notice white powder when you unpack your monitor, wipe it off with a cloth.

Handle your monitor with care as a darker-colored monitor may get scratched and show white scuff marks more than a lighter-colored monitor.

To help maintain the best image quality on your monitor, use a dynamically changing screen saver and turn off your monitor when not in use.



Setting Up the Monitor


Attaching the Stand

Connecting the Monitor

Organizing Your Cables

Attaching Dell Soundbar AX510/AY511 (Optional)

Removing the Monitor Stand

Wall Mounting (Optional)

Attaching the Stand

NOTE: The stand is detached when the monitor is shipped from the factory.

NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set up instructions.

To attach the monitor stand:

1. Remove the cover and place the monitor on it.

2. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor.

3. Press the stand till it snaps into place.

Connecting Your Monitor

WARNING: Before you begin any of the procedures in this section, follow the

Safety Instructions .

To connect your monitor to the computer:

1. Turn Off your computer and disconnect the power cable.

2. Connect the white (digital DVI-D) or the black (DisplayPort/Mini DP/HDMI) display connector cable to the corresponding video port on the back of your computer.

Do not use the four cables on the same computer. Use all cables only when they are connected to four different computers with appropriate video systems.

Connecting the white DVI cable

Connecting the black DisplayPort (Mini DP to DP) cable

Connecting the black DisplayPort (DP to DP) cable

Connecting the black HDMI cable

Connecting the Monitor for DP Multi-Stream Transport (MST) function

NOTE: U2413/U2713H support the DP MST feature. To make use of this feature, your PC Graphics Card must be certified to DP1.2 with MST option.

The default out of factory setting in the U2413/U2713H is DP1.1a.

To enable MST connection please use only DP cable as provided in box (or other DP1.2 certified cable) and change the DP setting to DP1.2 by performing the below steps:

A) Monitor is able to show content

1. Use OSD button to navigate to Display Settings

2. Go to DisplayPort 1.2 selection

3. Select Enable or Disable accordingly

4. Follow the screen message to confirm selection of DP1.2 or DP1.1a

B) Monitor fails to show any content (blank screen)

1. Press OSD button to invoke the Input Source OSD menu

2. Use the or button to highlight "DisplayPort" or "Mini DisplayPort"

3. Press and hold the key for approximately 8 sec.

4. The DisplayPort configuration message will appear:

5. Use the button to enable DP1.2 or button to exit without making any changes

Repeat the above steps to change the setting back to DP 1.1a if necessary.

CAUTION: The graphics are used for the purpose of illustration only. Appearance of the computer may vary.

Connecting the USB 3.0 cable

After you have completed connecting the DVI/Mini DP/DP/HDMI cable, follow the procedures below to connect the USB 3.0 cable to the computer and complete your monitor setup:

1. Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.0 port on your computer. (See

bottom view for details.)

2. Connect the USB 3.0 peripherals to the downstream USB 3.0 ports on the monitor.

3. Plug the power cables for your computer and monitor into a nearby outlet.

4. Turn On the monitor and the computer.

If your monitor displays an image, installation is complete. If it does not display an image, see Solving Problems .

5. Use the cable slot on the monitor stand to organize the cables.

Organizing Your Cables

After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor

for cable attachment,) organize all cables as shown above.

Attaching Dell Soundbar AX510/AY511 (Optional)

CAUTION: Do not use with any device other than the Dell Soundbar.

NOTE: The Soundbar power connector (+12 V DC output) is for the optional Dell Soundbar only.

To attach the Soundbar:

1.

At the back of the monitor, attach the Soundbar by aligning the two slots with the two tabs along the bottom of the monitor.

2.

Slide the Soundbar to the left until it snaps into place.

3. Connect the Soundbar with the DC power connector.

4.

Insert the mini stereo plug from the back of the Soundbar into the computer's audio output port.

For HDMI/DP, you can insert the mini stereo plug into the monitor’s audio output port. If there is no sound, check your PC if the Audio output is configured to

HMDI/DP output.

Removing the Monitor Stand

NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a soft, clean surface.

NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set-up instructions.

To remove the stand:

1. Place the monitor on a flat surface.

2. Press and hold the stand release button.

3. Lift the stand up and away from the monitor.

Wall Mounting (Optional)

(Screw dimension: M4 x 10 mm).

Refer to the instructions that come with the VESA-compatible wall mounting kit.

1. Place the monitor panel on a soft cloth or cushion on a stable, flat table.

2. Remove the stand.

3. Use a Philips crosshead screwdriver to remove the four screws securing the plastic cover.

4. Attach the mounting bracket from the wall mounting kit to the monitor.

5. Mount the monitor on the wall by following the instructions that comes with the wall mounting kit.

NOTE: For use only with UL-listed wall mount bracket with minimum weight/load bearing capacity of 6.30 kg.



Operating the Monitor


Power On the Monitor

Using the Front Panel Controls

Using the On-Screen Display (OSD) Menu

Setting the Maximum Resolution

Using Dell Soundbar

Using the Tilt, Swivel, and Vertical Extension

Rotating the Monitor

Adjusting the Rotation Display Settings of Your System

Power On the Monitor

Press the button to turn On the monitor

Using the Front Panel Controls

Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric values of the features as they change.

The following table describes the front panel buttons:

Shortcut

Key

Front Panel Icon

1

Shortcut key/Preset

Modes

Description

Use the Preset Modes key to choose from a list of preset color modes.

2

3

Use the Brightness / Contrast key to directly access the Brightness/ Contrast control menu.

Shortcut key/

Brightness/Contrast

Shortcut key/Input Source

Use Input Source key to select between different video signals that may be connected to your monitor.

DVI-D input

DisplayPort input

Mini DisplayPort input

HDMI input

Displays the source selection bar. Press the input source you want.

and keys to move between the setting options and press to select

4 Use the Menu

key to launch the On-Screen Display (OSD) and select the OSD Menu. See Accessing the Menu System

.

Menu

5 Use the Exit key to go back to the main menu or exit the OSD main menu.

Exit

6

Power

(with power light indicator)

Use the Power key to turn the monitor On and Off.

The white LED indicates the monitor is On and fully functional. A glowing LED indicates the U2413/U2713H is in DPMS power save mode.

Front Panel Button

Use the buttons on the front of the monitor to adjust the image settings.

Shortcut Key

1

2

Front Panel Icon Description

Use the Up key to adjust (increase ranges) items in the OSD menu.

Up

Use the Down key to adjust (decrease ranges) items in the OSD menu.

Down

3 Use the OK key to confirm your selection.

OK

4 Use the Back key to go back to the previous menu.

Back

Using the On-Screen Display (OSD) Menu

Accessing the Menu System

NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear.

1. Press the key to launch the OSD menu and display the main menu.

NOTE: For U2413, the maximum resolution is 1920 x 1200 @ 60Hz. For U2713H, the maximum resolution is 2560 x 1440 @ 60Hz.

2.

Press the and keys to move between the setting options. As you move from one icon to another, the option name is highlighted. See the following table for a complete list of all the options available for the monitor.

3.

Press the

4.

Press

key once to activate the highlighted option.

and keys to select the desired parameter.

5. Press key to enter the slide bar and then use the and keys, according to the indicators on the menu, to make your changes.

6.

Press

Icon

key to return to the main menu.

Menu and

Submenus

Brightness/

Contrast

Use this menu to activate Brightness/Contrast adjustment.

Description

Brightness

Contrast

Brightness adjusts the luminance of the backlight.

Use the key to increase the brightness and the key to decrease the brightness (min 0 / max 100).

NOTE: Manual adjustment of Brightness is disabled when Energy Smart or Dynamic Contrast is switched On.

Adjust the Brightness first, and then adjust the Contrast only if further adjustment is necessary.

Use the key to increase the contrast and the key to decrease the contrast (min 0 / max 100).

The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen.

Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor.

Scan Sources

DVI-D

DisplayPort

Press to select Scan Sources , the monitor auto detects either the DVI-D input or DislpayPort input or Mini DislpayPort input or HDMI input.

Select the DVI-D input when you are using the Digital (DVI) connector. Press to select the DVI input source.

Select the DisplayPort input when you are using the DisplayPort (DP) connector. Press to select the DisplayPort input source.

Mini DisplayPort

HDMI

Color Settings

Select the Mini DisplayPort input when you are using the Mini DisplayPort (Mini DP) connector. Press

Select HDMI input when you are using HDMI connector. Press

Use Color Settings to adjust the color setting mode.

to select the HDMI input source.

to select the Mini DisplayPort input source.

Input Color

Format

Allows you to set the video input mode to:

RGB : Select this option if your monitor is connected to a computer or DVD player using the DVI cable.

YPbPr : Select this option if your monitor is connected to a DVD player by YPbPr to DVI cable; or if the DVD color output setting is not RGB.

Gamma Allows you to set the Gamma to PC or MAC.

Preset Modes When you select Preset Modes , you can choose Standard , Multimedia , Movie , Game , Paper , Color Temp.

, Color Space or Custom Color from the list.

Standard : Loads the monitor's default color settings. This is the default preset mode.

Multimedia : Loads color settings ideal for multimedia applications.

Movie : Loads color settings ideal for movies.

Game : Loads color settings ideal for most gaming applications. Smart Video Enhance (SVE) is disabled in Game mode.

Paper : Loads brightness and sharpness settings ideal for viewing text. Blend the text background to simulate paper media without affecting color images. Applies to RGB input format only.

Color Temp.

: Allows users to select the color temperature: 5000K, 5700K, 6500K, 7500K, 9300K and 10000K.

Color Space : Allows users to select the color Space: Adobe RGB, sRGB, CAL1, CAL2.

Adobe RGB : This mode is compatible with Adobe RGB (99 % coverage).

sRGB : Emulates 72 % NTSC color.

CAL1 / CAL2: User calibrated preset mode using Dell Ultrasharp Color Calibration Software or other Dell approved software.

Dell Ultrasharp Color Calibration Software works with the X-rite colorimeter i1Display Pro. The i1Display Pro can be purchased from the Dell Electronics,

Software and Accessories website.

NOTE : Accuracy of sRGB, AdobeRGB, CAL1 and CAL2 are optimized for RGB input color format.

For optimal color accuracy of sRGB and AdobeRGB, turn Uniformity Compensation to Off.

NOTE : Factory Reset will remove all calibrated data in CAL1 and CAL2.

Custom Color : Allows you to manually adjust the color settings. Press the your own preset color mode.

and keys to adjust the three colors (R, G, B) values and create

Hue

Use the or keys to select the Gain, Offset, Hue, Saturation .

Gain : Select it to adjust input RGB signal gain level (default value are 100).

Offset : Select it to adjust RGB black-level offset value (default value are 50) to control your monitor base color.

Hue : Select it to adjust RGBCMY hue value individually (default value are 50).

Saturation : Select it to adjust RGBCMY saturation value individually (default value are 50).

This feature can shift the color of the video image to green or purple. This is used to adjust the desired flesh tone color. Use from '0' to '100'.

Press

Press

to increase the green shade of the video image.

to increase the purple shade of the video image.

NOTE: Hue adjustment is available only when you select Movie or Game preset mode.

Saturation

This feature can adjust the color saturation of the video image. Use

Press to increase the monochrome appearance of the video image.

or

Press to increase the colorful appearance of the video image.

to adjust the saturation from '0' to '100'.

Reset Color Setti ngs

NOTE: Saturation adjustment is available only when you select Movie or Game preset mode.

Reset your monitor color settings to the Factory Settings .

or to adjust the hue

Display Settings Use the Display Settings to adjust image.

Aspect Ratio Adjust the image ratio to Wide 16:10, 16:9, Auto Resize, 4:3 or 1:1.

NOTE: Wide 16:10 is not available in U2713H.

Sharpness

This feature can make the image look sharper or softer. Use or

Noise Reduction Improve the motion picture quality by reducing noise on image edge.

Dynamic Contrast Dynamic Contrast adjusts the contrast ratio to 2M to 1.

to adjust the sharpness from '0' to '100'.

Press the key to select the Dynamic Contrast "On" or "Off" .

NOTE: Dynamic Contrast provides higher contrast if you select Game or Movie preset mode.

Uniformity Compe nsation

Select screen brightness and color uniformity compensation settings. Calibrated is factory calibrated setting by default. Uniformity Compensation adjusts different areas of the screen with respect to the center to achieve uniform brightness and color over the entire screen. For optimal screen performance,

Brightness and Contrast for some preset modes (Standard, Color Temp.) will be disabled when Uniformity Compensation is turned On. When Uniformity

Compensation is turned On, Energy Smart cannot be activated.

NOTE : User is advised to use factory default brightness setting when Uniformity Compensation is turned on. For other brightness level setting, the uniformity performance may deviate from the data shown on the Factory Calibration Report.

Smart Video Enha nce

Press the key to select the Smart Video Enhance "Movie" or "Advance" or "Off" .

Smart Video Enhance automatically detects video (motion) in any window on the screen, and applies enhancements to the video. Only the video window is enhanced. Two different enhancement settings are available:

Movie - suitable for movie or multimedia video clips.

Advanc e - User adjustable setting.

DisplayPort 1.2

Display Info

Reset Display

Settings

PIP Settings

NOTE: Smart Video Enhance (SVE) enhances one of the video windows (typically the largest), if multiple video windows are active on the screen. SVE is disabled in Game mode.

You may observe the video window (or full screen video) color change when SVE is activated/deactivated. This is expected behavior of applying window enhancement settings.

Press the key to enable or disable DisplayPort 1.2

To use the DP MST (Daisy Chain) or HBR2 feature, enable DP 1.2.

NOTE: Ensure your Graphics Card can support these features before selecting DP 1.2. Wrong setting may result in blank screen. Some Graphics Card do not support MCCS (Monitor Control Command Set) at DP 1.2. In these cases, DDM (Dell Display Manager) may not run.

Displays the monitor's current settings.

Select this option to restore default display settings.

This function brings up a window displaying image from another input source.

U2413 U2713H

Sub-Window

Main

Window

Main

Window

DVI-D

DP

Mini DP

DVI-D

X

DP

X

X

Mini DP

X

X

HDMI

DVI-D

DP

Mini DP

DVI-D

X

HDMI X HDMI X

X

X

Sub-Window

DP Mini DP

X

X

HDMI

X

X

NOTE: The images under PBP will be displayed at the center of the screen, not full screen.

PIP/PBP submenu when PIP/PBP Off

PIP/PBP submenu when PIP/PBP On

PIP Mode

Size

Position

Contrast

Other Settings

There are three modes: Picture in Picture (PIP) and Picture by Picture (PBP) and Off.

Use and to browse and

Select PIP window size.

to select " Off ", " PIP " or " PBP ".

Use and to browse and to select " Small " or " Large ".

Select PIP window position.

Use and to browse and to select " Top-Left ", " Top-Right ", " Bottom-Right " or " Bottom-Left ".

Adjust the contrast level of the picture in PIP/PBP Mode.

reduces the contrast

increases the contrast

Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on.

Language

Menu

Transparency

Menu Timer

Menu Lock

Menu Button

Sound

Auto Rotate

Energy Smart

Menu Location

Power Save

Audio

DDC/CI

Language options set the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese or

Japanese).

Select this option to change the menu transparency by pressing the and keys (Minimum: 0 ~ Maximum: 100).

OSD Hold Time: sets the length of time the OSD will remain active after the last time you pressed a button.

Use or to adjust the slider in 1 second increments, from 5 to 60 seconds.

Controls user access to adjustments. When Lock is selected, no user adjustments are allowed. All buttons are locked.

NOTE:

Lock function – Either soft lock (through the OSD menu) or hard lock (press and hold the button above the power button for 10 seconds)

Unlock function– Only hard unlock (press and hold the button above the power button for 10 seconds)

The monitor beeps everytime a new option is selected in the menu. This button enables or disables the sound.

This display is equipped with a orientation sensor. Rotating the display from Landscape to Pivot (or back) will automatically trigger the OSD to be rotated accordingly.

If Dell Display Manager (DDM) is installed and with suitable PC graphics card, the screen content will also be rotated accordingly.

Select Auto Rotate to Off to disable this feature.

NOTE : Auto Rotate is not available when PIP/PBP is On.

To turn On or Off dynamic dimming.

Energy Smart turned “On” will activate the dynamic dimming. With Energy Smart turned on, the monitor will consume overall less power compared to when Energy Smart is turned “Off”.

NOTE : Under Energy Smart mode, the energy usage bar will decrease when transitioning from bright scenes to darker scenes. The energy usage bar will increase when transitioning from dark scenes to bright scenes.

Select OSD Menu window position.

To turn On or Off Audio Power during Power Save mode.

DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You can disable this feature by selecting "Disable".

Enable this feature for best user experience and optimum performance of your monitor.

LCD Conditioning Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting "Enable".

Factory Reset

Personalize

Reset all OSD settings to the factory preset values.

User can select from "Preset Modes", "Brightness/Contrast", "Input Source", "Aspect Ratio", and "PIP Mode" set as shortcut key.

OSD Warning Messages

When the Energy Smart or Dynamic Contrast feature is enabled (in these preset modes: Game or Movie), the manual brightness adjustment is disabled.

When the monitor does not support a particular resolution mode, you will see the following message:

This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See

Monitor Specifications for the Horizontal and Vertical frequency

ranges addressable by this monitor. Recommended mode is 1920 x 1200 (for the U2413)/2560 x 1440 (for the U2713H).

You will see the following message before the DDC/CI function is disabled:

When the monitor enters the Power Save mode, the following message appears:

Activate the computer and wake up the monitor to gain access to the

OSD .

If you press any button other than the power button, one of the following messages will appear depending on the selected input:

DVI-D/DP/Mini DP/HDMI input

When Uniformity Compensation is set to “Calibrated” or “User”, the manual brightness / contrast adjustment is disabled.

If either DVI-D or DP or Mini DP or HDMI input is selected and both DVI-D or HDMI or DP cables are not connected, a floating dialog box as shown below appears.

or or

or

See Solving Problems for more information.

Setting the Maximum Resolution

To set the maximum resolution for the monitor:

In Windows Vista, Windows 7 , Windows 8 or Windows 8.1:

1. For Windows® 8 or Windows

®

8.1 only, select the Desktop tile to switch to classic desktop.

2. Right-click on the desktop and click Screen resolution .

3. Click the Dropdown list of the Screen resolution and select 1920 x 1200 (for U2413) or 2560 x 1440 (for U2713H).

4. Click OK .

In Windows 10 :

1. Right-click on the desktop and click Display settings .

2. Click Advanced display settings .

3. Click the dropdown list of Resolution and select 1920 x 1200 (for U2413) or 2560 x 1440 (for U2713H).

4. Click Apply .

If you do not see the recommended resolution as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following procedures:

If you have a Dell desktop or portable computer:

Go to http://support.dell.com

, enter your service tag, and download the latest driver for your graphics card.

If you are using a non-Dell computer (portable or desktop):

Go to the support site for your computer and download the latest graphic drivers.

Go to your graphics card website and download the latest graphic drivers.

Using Dell Soundbar

The soundbar has an On/Off power and rotary volume control to adjust the overall sound system, a LED for power indication and two audio headset jacks.

1 Attach mechanism

2 Power/Volume control

3 Headphone jacks

4 Power indicator

Using the Tilt, Swivel, and Vertical Extension

NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions.

Tilt, Swivel

With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.

NOTE: The stand is detached when the monitor is shipped from the factory.

Vertical Extension

NOTE: The stand extends vertically up to 115 mm. The figure below illustrates how to extend the stand vertically.

Rotating the Monitor

Before you rotate the monitor, your monitor should be fully vertically extended (

Vertical Extension ) and fully tilted (

Tilt ) up to avoid hitting the bottom edge of the monitor.

NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to http://support.dell.com

and see the Download section for Video Drivers for latest driver updates.

NOTE: When in the Portrait View Mode , you may experience performance degradation in graphic-intensive applications (3D Gaming and etc.).

Adjusting the Rotation Display Settings of Your System

After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your system.

NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the 'contents' on your display.

To adjust the Rotation Display Settings:

1. Right-click on the desktop and click Properties .

2. Select the Settings tab and click Advanced .

3. If you have an ATI graphics card, select the Rotation tab and set the preferred rotation.

If you have an nVidia graphics card, click the nVidia tab, in the left-hand column select NVRotate , and then select the preferred rotation.

If you have an Intel

®

graphics card, select the Intel graphics tab, click Graphic Properties , select the Rotation tab, and then set the preferred rotation.

NOTE: If you do not see the rotation option or it is not working correctly, go to http://support.dell.com

and download the latest driver for your graphics card.



Troubleshooting


Self-Test

Built-in Diagnostics

Common Problems

Product Specific Problems

Universal Serial Bus (USB) Specific Problems

Dell™ Soundbar Problems

Card Reader Troubleshooting

WARNING:

Before you begin any of the procedures in this section, follow the Safety Instructions

.

Self-Test

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1. Turn Off both your computer and the monitor.

2. Unplug the video cable from the back of the computer. To ensure proper self-test operation, remove all video cables from the back of computer.

3. Turn On the monitor.

The floating dialog box should appear on-screen (against a black background), if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

or

or

4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.

5. Turn Off your monitor and reconnect the video cable; then turn On both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.

Built-in Diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.

NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode .

To run the built-in diagnostics:

1. Ensure that the screen is clean (no dust particles on the surface of the screen).

2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.

3. Press and hold Button 1 and Button 4 on the front panel simultaneously for 2 seconds. A gray screen appears.

4. Carefully inspect the screen for abnormalities.

5. Press Button 4 on the front panel again. The color of the screen changes to red.

6. Inspect the display for any abnormalities.

7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white and text screens.

The test is complete when the white screen appears. To exit, press Button 4 again.

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

Common Problems

The following table contains general information about common monitor problems you might encounter and the possible solutions:

Common Symptoms

No Video/Power LED Off

What You Experience

No picture

Possible Solutions

Ensure that the video cable connecting the monitor and the computer is properly connected and secure.

Verify that the power outlet is functioning properly using any other electrical equipment.

Ensure that the power button is depressed fully.

Ensure that the correct input source is selected via the Input Source Select button.

No Video/Power LED On No picture or no brightness

Poor Focus Picture is fuzzy, blurry, or ghosting

Increase brightness & contrast controls via OSD.

Perform monitor self-test feature check.

Check for bent or broken pins in the video cable connector.

Run the built-in diagnostics.

Ensure that the correct input source is selected via the Input Source Select button.

Eliminate video extension cables.

Reset the monitor to Factory Settings .

Change the video resolution to the correct aspect ratio.

Shaky/Jittery Video Wavy picture or fine movement

Missing Pixels

Stuck-on Pixels

Brightness Problems

Geometric Distortion

Horizontal/Vertical Lines

LCD screen has spots

LCD screen has bright spots

Picture too dim or too bright

Screen not centered correctly

Screen has one or more lines


Check environmental factors.

Relocate the monitor and test in another room.

For U2713H: If you’re using DVI connection, ensure that a Dual Link DVI cable is used (Supplied together with the monitor).

Check for loose connection. Unplug & reconnect if required.

Cycle power On-Off.

Pixel that is permanently Off is a natural defect that can occur in LCD technology.

For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors .

Cycle power On-Off.

Pixel that is permanently On is a natural defect that can occur in LCD technology.

For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors .


Adjust brightness & contrast controls via OSD.


Synchronization Problems Screen is scrambled or appears torn


Perform monitor self-test feature check and determine if these lines are also in self-test mode.






Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.


Restart the computer in the safe mode .



Safety Related Issues

Intermittent Problems

Missing Color

Visible signs of smoke or sparks

Monitor malfunctions on & off

Picture missing color

Do not perform any troubleshooting steps.

Contact Dell immediately.

Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.


Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.

Perform monitor self-test feature check.

Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.


Wrong Color Picture color not good

Image retention from a static image left on the monitor for a long period of time

Faint shadow from the static image displayed appears on the screen

Dell™ Soundbar Problems

Common Symptoms

No Sound


No power to Soundbar - the power indicator is off

No Sound Soundbar has power - power indicator is on

Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application.

Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color

Management is turned Off.

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.


Use the Power Management feature to turn Off the monitor at all times when not in use (for more information, see

Power Management Modes ).

Alternatively, use a dynamically changing screensaver.

Product Specific Problems

Specific Symptoms

Screen image is too small

Cannot adjust the monitor with the buttons on the front panel


Image is centered on screen, but does not fill entire viewing area

OSD does not appear on the screen

No Input Signal when user controls are pressed

No picture, the LED light is white.

The picture does not fill the entire screen.

The picture cannot fill the height or width of the screen

No image when using DP connection to the PC

Black screen


Check the Scaling Ratio setting in the Image Setting OSD.

Reset the monitor to Factory Setting s.

Turn Off the monitor, unplug the power cord, plug it back, and then turn On the monitor.

Check whether the OSD menu is locked. If yes, press and hold the button above the Power button for 10 seconds to unlock (for more information, see Menu Lock ).

Check the signal source. Ensure the Computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.

Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary.

Reset the computer or video player.

Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen.


Verify which DP standard (DP 1.1a or DP 1.2) is your Graphics Card certified to. Download and install the latest

Graphics Card driver.

Some DP 1.1a Graphics Card cannot support DP 1.2 monitors. Change the monitor DP setting to match your

Graphics Card by following instruction found in section "

Connecting the Monitor For DP MST Function ".

Universal Serial Bus (USB) Specific Problems

Specific Symptoms

USB interface is not working


USB peripherals are not working

High Speed USB 3.0 interface is slow. High Speed USB 3.0 peripherals working slowly or not working at all


Check that your monitor is turned On.

Reconnect the upstream cable to your computer.

Reconnect the USB peripherals (downstream connector).

Switch Off and then turn On the monitor again.

Reboot the computer.

Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system.

Check that your computer is USB 3.0-capable.

Some computers have both USB 3.0, USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used.

Reconnect the upstream cable to your computer.

Reconnect the USB peripherals (downstream connector).



Turn the Power/Volume knob on the soundbar clockwise to the middle position; check if the power indicator

(Blue LED) on the front of the soundbar is illuminated.

Confirm that the power cable from the soundbar is plugged into the adapter.

Plug the audio line-in cable into the computer's audio out jack.

Set all Windows volume controls to their maximum.

Distorted Sound

Distorted Sound

Unbalanced Sound Output

Low Volume

Computer's sound card is used as the audio source

Other audio source is used

Sound from only one side of Soundbar

Volume is too low

Play some audio content on the computer (i.e. audio CD, or MP3).

Turn the Power/Volume knob on the soundbar clockwise to a higher volume setting.

Clean and reseat the audio line-in plug.

Test the soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the sound card.

Set all Windows volume controls to their midpoints.

Decrease the volume of the audio application.

Turn the Power/Volume knob on the soundbar counter-clockwise to a lower volume setting.


Troubleshoot the computer's sound card.

Test the Soundbar using another audio source (i.e. portable CD player).


Confirm that the audio line-in plug is completely inserted into the jack of the audio source.

Decrease the volume of the audio source.

Turn the Power/Volume knob on the soundbar counter-clockwise to a lower volume setting.



Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source.

Set all Windows audio balance controls (L-R) to their midpoints.


Troubleshoot the computer's sound card.



Turn the Power/Volume knob on the soundbar clockwise to the maximum volume setting.

Set all Windows volume controls to their maximum.

Increase the volume of the audio application.


Troubleshooting the Card Reader

CAUTION: Do not remove the device while reading or writing media. Doing so may cause loss of data or malfunction in the media.

Problem

Drive letter is not assigned.

(Windows® XP only)

Conflict with network drive letter.

Cause Solution

A. Right-click My Computer on the desktop, and then click Manage .

Under Computer Management , click Desk Management .

B. In the list of drives in the right panel, right-click Removable

Device and then click Change Drive Letter and Paths.

C. Click Change , and in the drop-down box, specify a drive letter for the Removable Device , choosing one that is not assigned to the mapped network drives.

Drive letter is assigned, but the media is not accessible

The media has been ejected during writing or erasing.

The media needs reformatting.

Displays the error message, "Error copying file or folder."

Despite the disappearance of the pop-up window, the media has been ejected while the

LED was blinking.

Cannot format or write on the media.

Displays the error message, "Cannot write folder (folder name) or file (file name)," during writing, or, "Cannot remove folder (folder name) or file(file name),". While erasing, you cannot write or erase in the same folder or file name.

Although the pop-up window disappears during writing, if you eject your media while the LED is still blinking, then you cannot complete your action on the media.

Write protect switch is enabled.

D. Click OK , then click OK again

Right-click the drive in Explorer and choose Format from the resulting menu.

Reinsert the media and write or erase again.

Format the media for writing or erasing the same folder or file name.

Format the media for writing or erasing the same folder or file name.

Verify that the write- protect switch of the media is unlocked.

Card reader is not working USB interface is not working.

Check that your monitor is powered On.


Reconnect the upstream cable from your computer to the monitor.

Reinsert the media.

Switch Off and then turn On the monitor again.



Appendix


Safety Instructions

FCC Notice (U.S. Only) and Other Regulatory Information

Contacting Dell

WARNING: Safety Instructions

WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards.

For information on safety instructions, see the Product Information Guide .

FCC Notices (U.S. Only) and Other Regulatory Information

For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com\regulatory_compliance .

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

To get online monitor support content:

1. Visit www.dell.com/support/monitors

To contact Dell for sales, technical support, or customer service issues:

1.

Visit support.dell.com

2.

Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.

3.

Click Contact Us on the left side of the page.

4.

Select the appropriate service or support link based on your need.

5.

Choose the method of contacting Dell that is convenient for you.

Back to Contents Page


Setting Up Your Monitor


Setting the display resolution

For maximum display performance with Microsoft Windows operating systems, set the display resolution to 1920 x 1200 (for U2413) or 2560 x 1440 (for U2713H) pixels by performing the following steps:



®

8.1 only, select the Desktop tile to switch to classic desktop.

2. Right-click on the desktop and click Screen resolution .

3. Click the Dropdown list of the Screen resolution and select 1920 x 1200 (for U2413) or 2560 x 1440 (for U2713H).

4. Click OK .

In Windows 10 :

1. Right-click on the desktop and click Display settings .

2. Click Advanced display settings .

3. Click the dropdown list of Resolution and select 1920 x 1200 (for U2413) or 2560 x 1440 (for U2713H).

4. Click Apply .

If you do not see the recommended resolution as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the computer system you are using, and follow the given steps.

NOTE: If a tablet or DVD/Blu-Ray player is connected, the maximum output resolution may be limited to 1920 x 1080 . In this case, please switch the video setting of the monitor OSD to 1:1 setting if the original tablet resolution is desired (Black bars may be inherent at the sides of the screen in this case).

1:

If you have a Dell™ desktop or a Dell™ portable computer with internet access.

2:

If you have a non Dell™ desktop, portable computer, or graphics card.





If you have a Dell™ desktop or a Dell™ portable computer with internet access

1. Go to

http://support.dell.com

,

enter your service tag, and download the latest driver for your graphics card.

2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to

1920 x 1200

(for U2413)

or 2560 x 1440

(for U2713H) again.

NOTE:

If you are unable to set the resolution to 1920 x 1200/2560 x 1440, please contact Dell™ to inquire about a

Graphics Adapter that supports these resolutions.





If you have a non Dell™ desktop, portable computer, or graphics card



®

8.1 only, select the

Desktop

tile to switch to classic desktop.

2. Right-click on the desktop and click

Personalization

.

3. Click

Change Display Settings

.

4. Click

Advanced Settings

.

5. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).

6. Refer to the graphic card provider website for updated driver (for example,

http://www.ATI.com

OR

http://www.NVIDIA.com

).


1920 x 1200

(for U2413)

or

2560 x 1440

(for U2713H) again.

In Windows 10:

1. Right-click on the desktop and click

Display settings

.

2. Click

Advanced display settings

.

3. Click

Display adapter properties

.

4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).

5. Refer to the graphic card provider website for updated driver (for example,

http://www.ATI.com

OR

http://www.NVIDIA.com

).


1920 x 1200

(for U2413)

or

2560 x 1440

(for U2713H) again.

NOTE:

If you are unable to set the recommended resolution, please contact the manufacturer of your computer or consider purchasing a graphics adapter that will support the video resolution.


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