Alcatel 1060D Quick Start Guide

Alcatel 1060D Quick Start Guide
ALCATEL 1060D
Quick Start Guide
1
Your mobile ..................
ALCATEL 1060D
For more information about how to use the phone, please go to
www.alcatelonetouch.com to download complete user manual
(English version only). Moreover, from the website you can also
consult FAQ (English version only).
This product meets applicable
national SAR limits of 2.0 W/kg. The
specific maximum SAR values can be
found on page 18 of this user guide.
www.sar-tick.com
When carrying the product or using
it while worn on your body, either
use an approved accessory such as
a holster or otherwise maintain a
distance of 1.5 cm from the body to
ensure compliance with RF exposure
requirements. Note that the product
may be transmitting even if you are
not making a phone call.
1
2
5
8
6
3
9
4
The mobile phone is in compliance with the requirement of EN
60950-1: 2006 amendment A12: 2011. There will appear a warning
box when the volume level is over 9. If the user selects
in the
warning box, the volume can be increased and the phone will repeat
the acknowledgement more than once every 20h of cumulative
listening time.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
1
2
3
4
5
6
Left soft key
Call log (Idle screen)
Send call
Voicemail (long key-press)
Lock Key (long press
then right soft key)
Right soft key
Power on/Power off
End call
7
7
8
9
Vibration alert
Navigation key :
Menu/Confirm an option
Audio player
Alarm
New SMS
Profiles
Torch (long key-press)
English - CJB1731ALAAA
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1.1
Keys
From Idle screen
- Short key-press:
- Long key-press: activate/deactivate the vibrator
In Edit mode:
- Short key-press: change input methods
Navigation key
Confirm an option (press the middle of the key)
Send call
Access to call log (idle screen)
From Idle screen
- Short key-press: dial ‘5’
- Long key-press: switch on/off the torch
Power on/off the handset (long key -press)
End call
Return to idle
Left soft key
1.2
Right soft key
Idle screen icons
Battery charge level.
Meeting mode: your phone vibrates, but neither rings
nor beeps.
Indoor mode: your phone rings, but neither vibrates
nor beeps.
Silence mode: your phone neither rings, beeps nor
vibrates.
Headset connected.
Dial the voicemail number (long key -press)
From Idle screen
- Short key-press: enter zero
- Long key-press: +, “+” are used for dialing an
international call.
In Edit mode:
- Short key-press: “ ” (space) (text edit mode)
0 (Add numbers)
Alarm clock programmed.
Voicemail message arrived.
From Idle screen
- Short key-press:
- Press for twice: Input P/W, “P” and “W” are
used for calling the extension
In Edit mode:
- Short key-press: access the Input method
- Press
then right soft key: lock keypad
- Long press
: unlock keypad
Missed calls.
Roaming.
Level of network reception.
Unread SMS
Unread MMS
Message full.
Call divert.
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2
Getting started ............
2.1
Set-up
Removing and installing the back cover
Inserting and removing the TF card
Charging the battery
Removing and installing the battery
Connect the battery charger to your phone and mains socket
respectively.
• The charging may take about 20 minutes to start if the
battery is flat.
• Be careful not to force the plug into the socket.
• Make sure the battery is correctly inserted before
connecting the charger.
• The mains socket must be near to the phone and easily
accessible (avoid electric extension cables).
• When using your telephone for the first time, charge the
battery fully (approximately 3 hours). You are advised to
fully charge the battery (
).
• To reduce power consumption and energy waste, when
battery is fully charged, disconnect your charger from the
plug; reduce the backlight time, etc.
Inserting and removing SIM1
1
Inserting and removing SIM2
2
The charge is complete when the animation stops.
Place the SIM card with the chip facing downwards and slide it
into its housing. Make sure that it is correctly inserted. To
remove the card, push it and slide it out.
ALCATEL 1060D, two SIM cards can be inserted.
SIM1, 2 is for SIM2.
1
is for
2.2
Power on your phone
Hold down the
2.3
Hold down the
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key until the phone powers on.
Power off your phone
key from the idle screen.
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3
Calls ...............................
3.1
Making a call
4
Call logs ..................
4.1
SIM1 call log
You can access your call memory by pressing
from the idle
screen, or press the
key and select the
icon from the menu.
Dial the desired number, press the
key to place the call. If you
make a mistake, you can delete the incorrect digits by pressing the
. To hang up the call, press the
key.
Making an emergency call
In this menu, you will see Dialed call(s), Received call(s), Missed call(s),
Rejected call(s), etc.
If your phone is covered by the network, dial emergency number
key to make an emergency call. This works even
and press the
without a SIM card and without typing the PIN code or unlocking
the keypad.
In this menu, you will see Dialed call(s), Received call(s), Missed call(s),
Rejected call(s), etc.
3.2
Calling your voicemail (1)
You can see SIM1 voice mail and SIM2 voice mail in this menu.
3.3
Receiving a call
When you receive an incoming call, press the
key.
then hang up using the
3.4
key to talk and
4.2
SIM2 call log
5
Contacts..................
5.1
Consulting your contacts
To access the directory from the idle screen, press the
select the
icon from the menu.
Available functions during the call
During a call, you can use your directory, short messages, etc. without
losing your correspondent.
key and
The complete contacts of both SIM1 and SIM2 are available in this
menu.
5.2
Adding a contact
Select the directory in which you wish to create a file, press the
“Options”, select “New” then save it to "Phone" or "SIM"
as you like.
6
(1)
FM radio..................
Your phone is equipped with a radio. Insert earphone into this
corresponding slot is necessary before you use this function. You can
use the application as a traditional radio with saved channels. In FM
radio interface, press
to play/pause the playing process of the
current channel, press
and
to tune volume.
Contact your network operator to check service availability.
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7
Multimedia .............
7.1
Camera
This function enables you to take pictures. Press
picture.
7.2
DV
This function enables you to record videos. Press
recording.
7.3
to take the
to start
Message ...................
8.1
Create SMS
From the main menu select “Messaging” to create text message.
You can type a message send it to a recipient in the SIM1 or SIM2
card directory. You can type a message, and you're also able to insert
a pre-defined message from “Templates”. While writing a message,
select “Options” to access all the messaging options.
Specific letters (accent) will increase the size of the
SMS, this may cause multiple SMS to be sent to your
recipient.
Audio
Use this function to play audio files. Press
to play/pause the
audio player, short press or to last or next audio, in audio player
interface, press
and
to tune volume.
7.4
8
Video
Use this funtion to play video files. Press
to play/pause the video
player, short press and to tune volume; press
or
to last
or next video.
8.2
Create MMS
Your phone can send and receive MMS in either the SIM1 or SIM2
which enables you to send message containing picture, ring and
text.
9
Calendar .................
Once you enter this menu, there is a monthly-view calendar for you
to view the date; you can go to any day you want.
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10
10.5 Counted time
Application .........
Set a time, and the timer will remind you as soon as the time run
out.
10.1 My files
10.6 Unit conversion
The phone provides a certain space for users to manage files and
support the memory card. The capacity of the memory card is
selectable. You can use the file manager to conveniently manage
various directories and files on the phone and the memory card.
This function enables you to do conversion of weight and length.
10.2 Internet
This function enables you to surf the Internet using the mobile
phone.
Note: Consulting the local network operator for related fee and
specific setup.
10.3 Calculator
• Press the up, down, left, right and OK key to select +,
-, ×, ÷ and = respectively.
• Press
to delete the figure.
10.4 Recorder
Use this function to record audio files. The phone support WAV.
The recording file you stopped will be stored in record file list
automatically.
10.7 STK
STK service is the tool kit of SIM card. This phone supports the
service function .The specific items depend on SIM card and network.
Service menu will be automatically added to the phone menu when
supported by network and SIM card.
10.8 Bluetooth
You can transfer data, such as music to other device using Bluetooth.
Search the device and accept/transfer data. The received data is
automatically stored in the directory.
10.9
Torch
To light in darkness, you may activate “Torch” by below operations:
• Select to turn on/off the torch light through in this
interface;
• In idle screen, long key-press
key to activate or
deactivate the Torch light.
11
Alarm ..................
Your mobile phone has a built-in alarm clock with snooze feature.
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12
Safety and use......................
Settings ...............
From the main menu, select the menu icon
and select the
function of your choice in order to customize your telephone:
Call settings, Phone settings, Display, Security, Profiles and
Connections.
13
Input mode..............
To write messages, there are two writing methods:
- Normal: this mode allows you to type a text by choosing a letter or
a sequence of characters associated with a key. Press the key several
times until the desired letter is highlighted. When you release the
key the highlight character is inserted into the text.
- Predictive with the C-Star mode: this mode speeds up the writing
and
of your text. Write the word by pressing a key between
. Press the key once and the word will be modified each time
you press a key. As you go on, the word will keep changing. Example:
For “Yesterday”, press on the following keys:
9, 3, 7, 8, 3, 7->Yester-> 3, 2, 9->Yesterday
key in edit mode
-
Short key-press:
“
” (space) (text edit mode)
0 (Add numbers)
We recommend that you read this chapter carefully before using your
phone. The manufacturer disclaims any liability for damage, which
may result as a consequence of improper use or use contrary to the
instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a vehicle
constitutes a real risk, even when the hands-free kit is used (car kit,
headset...), drivers are requested to refrain from using their mobile when
the vehicle is not parked.
When driving, do not use your phone and headphone to listen to music or to
the radio. Using a headphone can be dangerous and forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can
interfere with the vehicle’s electronic systems such as ABS anti-lock
brakes or airbags. To ensure that there is no problem:
- do not place your phone on top of the dashboard or within an airbag
deployment area,
- check with your car dealer or the car manufacturer to make sure that
the dashboard is adequately shielded from mobile phone RF energy.
• CONDITIONS OF USE:
You are advised to switch off the telephone from time to time to optimise
its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in
designated areas. As with many other types of equipment now in regular
use, mobile telephones can interfere with other electrical or electronic
devices, or equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly
obey all signs and instructions posted in a fuel depot, petrol station, or
chemical plant, or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any
medical device such as a pacemaker, a hearing aid or insulin pump, etc. In
particular when using the phone, you should hold it against the ear on the
opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding your phone
to your ear. Also move the handset away from your ear while using the
“hands-free” mode because the amplified volume might cause hearing
damage.
Do not let children use the phone and/or play with the telephone and
accessories without supervision.
When replacing the cover please note that your phone may contain
substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and dust-free
place.
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Do not allow your phone to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc). The manufacturer’s recommended operating
temperature range is -10°C to +55°C.
At over 55°C the legibility of the phone’s display may be impaired, though
this is temporary and not serious.
Emergency call numbers may not be reachable on all cellular networks.
You should never rely only on your phone for emergency calls.
Do not open, dismantle or attempt to repair your mobile phone yourself.
Do not drop, throw or bend your mobile phone.
Do not use the phone if the glass made screen, is damaged, cracked or
broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCT Mobile Limited and its affiliates and are compatible
with your phone model. TCT Mobile Limited and its affiliates disclaim any
liability for damage caused by the use of other chargers or batteries.
Remember to make back-up copies or keep a written record of all
important information stored in your phone.
Some people may suffer epileptic seizures or blackouts when exposed to
flashing lights, or when playing video games. These seizures or blackouts
may occur even if a person never had a previous seizure or blackout. If you
have experienced seizures or blackouts, or if you have a family history of
such occurrences, please consult your doctor before playing video games
on your phone or enabling a flashing-lights feature on your phone.
Parents should monitor their children’s use of video games or other
features that incorporate flashing lights on the phones. All persons should
discontinue use and consult a doctor if any of the following symptoms
occur: convulsion, eye or muscle twitching, loss of awareness, involuntary
movements, or disorientation. To limit the likelihood of such symptoms,
please take the following safety precautions:
- Do not play or use a flashing-lights feature if you are tired or need sleep.
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while playing, stop
and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
When you play games on your phone, you may experience occasional
discomfort in your hands, arms, shoulders, neck, or other parts of your
body. Follow the instructions to avoid problems such as tendinitis, carpal
tunnel syndrome, or other musculoskeletal disorders.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force in
your jurisdiction or other jurisdiction(s) where you will use your mobile
phone regarding taking photographs and recording sounds with your
mobile telephone. Pursuant to such laws and regulations, it may be strictly
forbidden to take photographs and/or to record the voices of other
people or any of their personal attributes, and duplicate or distribute
them, as this may be considered to be an invasion of privacy. It is the
user's sole responsibility to ensure that prior authorisation be obtained,
if necessary, in order to record private or confidential conversations
or take a photograph of another person; the manufacturer, the seller
or vendor of your mobile phone (including the operator) disclaim any
liability which may result from the improper use of the mobile phone.
• BATTERY:
Before removing the battery from your phone, please make sure that the
phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes
and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery.
- Do not burn or dispose of a used battery in household rubbish or store
it at temperatures above 60°C.
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCT Mobile Limited and/or its affiliates.
This symbol on your telephone, the battery and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centres with specific bins for these
items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the
environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
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In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points for
them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS.
• CHARGERS
Mains powered chargers will operate within the temperature range of:
0°C to 40°C.
The chargers designed for your mobile phone meet with the standard
for safety of information technology equipment and office equipment use.
They are also compliant to the ecodesign directive 2009/125/EC. Due to
different applicable electrical specifications, a charger you purchased in
one jurisdiction may not work in another jurisdiction. They should be
used for this purpose only.
• RADIO WAVES:
Proof of compliance with international standards (ICNIRP) or with
European Directive 1999/5/EC (R&TTE) is required of all mobile phone
models before they can be put on the market. The protection of the
health and safety for the user and any other person is an essential
requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE
TO RADIO WAVES
Your mobile device is a radio transmitter and receiver. It is designed
not to exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields) recommended by international guidelines. The
guidelines were developed by an independent scientific organization
(ICNIRP) and include a substantial safety margin designed to assure the
safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known
as the Specific Absorption Rate, or SAR. The SAR limit for mobile
devices is 2 W/kg.
Tests for SAR are conducted using standard operating positions with
the device transmitting at its highest certified power level in all tested
frequency bands. The highest SAR values under the ICNIRP guidelines
for this device model are:
Maximum SAR for this model and conditions under which
it was recorded.
Head SAR
GSM 900+Bluetooth
0.978 W/kg
Body-worn SAR
GSM 900+Bluetooth
1.01 W/kg
During use, the actual SAR values for this device are usually well below
the values stated above. This is because, for purposes of system efficiency
and to minimize interference on the network, the operating power of
your mobile device is automatically decreased when full power is not
needed for the call. The lower the power output of the device, the
lower its SAR value.
Body-worn SAR testing has been carried out at a separation distance of
1.5 cm. To meet RF exposure guidelines during body-worn operation, the
device should be positioned at least this distance away from the body.
If you are not using an approved accessory ensure that whatever product
is used is free of any metal and that it positions the phone the indicated
distance away from the body.
Organizations such as the World Health Organization and the US Food
and Drug Administration have stated that if people are concerned and
want to reduce their exposure they could use a hands-free device to
keep the phone away from the head and body during phone calls, or
reduce the amount of time spent on the phone.
For more information you can go to www.alcatelonetouch.com
Additional information about electromagnetic fields and public health are
available on the following site: http://www.who.int/peh-emf.
Your telephone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions
other than against your ear. In such circumstances the device will be
compliant with the guidelines when used with headset or usb data cable.
If you are using another accessory ensure that whatever product is used
is free of any metal and that it positions the phone at least 1.5 cm away
from the body.
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• Regulatory information
• LICENCES
The following approvals and notices apply in specific regions as noted.
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks by
TCT Mobile Limited and its affiliates is under license.
Other trademarks and trade names are those of their
respective owners.
ALCATEL 1060D Bluetooth
QD ID B020196
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General information ...........
• Internet address: www.alcatelonetouch.com
• Hot Line Number: see “TCT Mobile Services” leaflet or go to
our website.
• Address: Room 1910-12A, Tower 3, China HK City, 33 Canton Road,
Tsimshatsui, Kowloon, Hong Kong
On our website, you will find our FAQ (Frequently Asked Questions)
section. You can also contact us by e-mail to ask any questions you
may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM networks with
900 and 1800 MHz bands.
This equipment is in compliance with the essential requirements and
other relevant provisions of Directive 1999/5/EC. The entire copy of the
Declaration of Conformity for your telephone can be obtained through
our website: www.alcatelonetouch.com.
Protection against theft (1)
Your telephone is identified by an IMEI (phone serial number) shown
on the packaging label and in the phone’s memory. We recommend that
you note the number the first time you use your telephone by entering
* # 0 6 # and keep it in a safe place. It may be requested by the police
or your operator if your telephone is stolen. This number allows your
mobile telephone to be blocked preventing a third person from using it,
even with a different SIM card.
(1)
Disclaimer
There may be certain differences between the user manual description
and the phone’s operation, depending on the software release of your
telephone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences, if
any, nor for their potential consequences, which responsibility shall be
borne by the operator exclusively.This handset may contain materials,
including applications and software in executable or source code form,
which is submitted by third parties for inclusion in this handset (“Third
Party Materials”). All third party materials in this handset are provided “as
is”, without warranty of any kind, whether express or implied, including
the implied warranties of merchantability, fitness for a particular purpose
or use/third party application, interoperability with other materials or
applications of the purchaser and non-infringement of copyright. The
purchaser undertakes that TCT Mobile has complied with all quality
obligations incumbent upon it as a manufacturer of mobile devices and
handsets in complying with Intellectual Property rights. TCT Mobile will
at no stage be responsible for the inability or failure of the Third Party
Materials to operate on this handset or in interaction with any other
devices of the purchaser. To the maximum extent permitted by law, TCT
Mobile disclaims all liability for any claims, demands, suits or actions, and
more specifically – but not limited to – tort law actions, under any theory
of liability, arising out of the use, by whatever means, or attempts to use,
such Third Party Materials. Moreover, the present Third Party Materials,
which are provided free of charge by TCT Mobile, may be subject to paid
updates and upgrades in the future; TCT Mobile waives any responsibility
regarding such additional costs, which shall be borne exclusively by the
purchaser. The availability of the applications may vary depending on the
countries and the operators where the handset is used; in no event shall
the list of possible applications and software provided with the handsets
be considered as an undertaking from TCT Mobile; it shall remain merely
as information for the purchaser. Therefore, TCT Mobile shall not be
held responsible for the lack of availability of one or more applications
wished for by the purchaser, as its availability depends on the country
and the operator of the purchaser. TCT mobile reserves the right at any
time to add or remove Third Party Materials from its handsets without
prior notice; in no event shall TCT Mobile be held responsible by the
purchaser for any consequences that such removal may have on the
purchaser regarding the use or attempt to use such applications and
Third Party Materials.
Contact your network operator to check service availability.
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Warranty ..............................
Your phone is warranted against any defect or malfunctioning which
may occur in conditions of normal use during the warranty period of
twelve (12) months (1) from the date of purchase as shown on your
original invoice.
Batteries (2) and accessories sold with your phone are also warranted
against any defect which may occur during the first six (6) months (1) from
the date of purchase as shown on your original invoice.
In case of any defect of your phone which prevents you from normal
use thereof, you must immediately inform your vendor and present your
phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be either
replaced or repaired, as appropriate. Repaired phone and accessories
are entitled to a one (1) month warranty for the same defect. Repair
or replacement may be carried out using reconditioned components
offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any
other costs.
This warranty shall not apply to defects to your phone and/or accessory
due to (without any limitation):
1) Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used,
2) Connection to any equipment not supplied or not recommended by
TCT Mobile Limited,
3) Modification or repair performed by individuals not authorised by TCT
Mobile Limited or its affiliates or your vendor,
4) Inclement weather, lightning, fire, humidity, infiltration of liquids or
foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers (IMEI)
have been removed or altered.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your country or jurisdiction.
(1)
(2)
The warranty period may vary depending on your country.
The life of a rechargeable mobile phone battery in terms of
conversation time standby time, and total service life, will depend
on the conditions of use and network configuration. Batteries being
considered expendable supplies, the specifications state that you
should obtain optimal performance for your phone during the first six
months after purchase and for approximately 200 more recharges.
In no event shall TCT Mobile Limited or any of its affiliates be liable for
indirect, incidental or consequential damages of any nature whatsoever,
including but not limited commercial or financial loss or damage,
loss of data or loss of image to the full extent those damages can be
disclaimed by law.
Some countries/states do not allow the exclusion or limitation of
indirect, incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or exclusions
may not apply to you.
Troubleshooting...................
Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge (
) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• You can use reset by press power key+
. ALL User phone
data: contacts, photos, messages and files, downloaded applications
will be lost permanently.
and carry out the following checks:
My phone is frozen or cannot switch on
• Check the battery contacts, remove and reinstall your battery, then
turn your phone on.
• Check the battery power level, charge for at least 20 minutes.
• If it still does not work, please reset the phone using the power
key and the
.
My phone has not responded for several minutes
• Remove and re-install the battery, then restart the phone.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
• Check the battery charge level.
• If it still does not work, please use User Data Format to reset the
phone or FOTA/ONE TOUCH Upgrade to upgrade software.
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24
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My phone cannot charge properly
• Make sure you are using an ALCATEL ONE TOUCH battery and
the charger from the box.
• Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the
charger.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service”
is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is
available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see “Inserting
or removing the SIM card”).
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and pressed the
key.
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in flight mode.
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your
operator.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Up/
Down key.
• Check the network strength
.
• Make sure that the receiver, connector or speaker on your phone
is clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an ALCATEL ONE
TOUCH accessory.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered
in "Voicemail number".
• Try later if the network is busy.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
25
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2013-5-20 16:44:21
• Verify the server centre number or your MMS profile with your
operator.
• The server centre may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications.
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperatures.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded
files.
• Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users .
• Make sure that the two phones are within Bluetooth’s detection
range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 4
hours).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
• Switch on the backlight upon request.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth when not in use.
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ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCT Mobile Limited.
© Copyright 2013 TCT Mobile Limited
All rights reserved
TCT Mobile Limited reserves
the right to alter material
or technical specification
without prior notice.
28
2013-5-20 16:44:21
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