Quick Installation Guide
For product or function details, please visit www.tendacn.com
Dual Band Gigabit WiFi Router
AC19/AC23
(AC23 is used for illustration in this guide)
Package contents
• Wireless router * 1
• Power adapter * 1
• Ethernet cable * 1
• Quick installation guide * 1 To get the App for management, scan the QR code, or search for in App Store/Google Play
Tenda WiFi
III. Set up the new router for internet access
1. Start a web browser on a device that has connected
to the router, and visit tendawif i.com
.
tendawif i.com
2. Click Start .
Tip
If you cannot log in to the web UI of the router, refer to
Q1 in FAQ .
I. Connect your router
If you want to copy the PPPoE user name and password from your original router, start from Step 1 . Otherwise, start from Step 2 .
Step 1: Import your PPPoE user name and password from
your original router.
1. Power on your original and new routers.
2. Connect the WAN port of the original router to a LAN port (port 1, 2,
3, and IPTV/4 for AC19; port 1, 2, IPTV/3 for AC23) of the new router
using an Ethernet cable.
3. When the WAN and LAN LED indicators of the new router turn solid
on for 3 seconds after blinking fast, the PPPoE user name and
password are imported to your new router successfully.
4. Remove the original router.
Step 2: Connect your new router to the internet.
1. Power on the new router.
2. Connect the WAN port of the new router to the LAN port of
your modem or the Ethernet jack using an Ethernet cable. The
WAN LED indicator lights on.
Power Power
Modem
Internet
WAN
IPTV/3 2 1 WAN WPS/RST POWER
Power
WAN
Original router
Ethernet cable
IPTV/3 2 1 WAN WPS/RST POWER
New router
Ethernet cable
Or
Ethernet jack
Tenda Router
Quick Setup Wizard
Start
II. Connect your devices to the new router
Method 1:
Connect your WiFi-enabled device (such as a smart
phone) to the new router’s WiFi network using the
SSID labeled on the bottom of the router. There is no
WiFi password by default.
T enda_XXXXXX
Setting
Tenda_XXXXXX
Method 2:
Connect your wired device (such as a computer) to a
LAN port (port 1, 2, 3, and IPTV/4 for AC19; port 1, 2,
PTV/3 for AC23) of the router using an Ethernet cable.
The LAN LED Iindicator lights up.
Ethernet cable
IPTV/3 2
1
WAN WPS/RST POWER
Ethernet cable
3. The router detects your internet connection type
automatically. Set required parameters and click
Next .
Please select your connection type.
As detected, your connection type may be: PPPoE
Connection Type:
ISP User Name:
PPPoE
Enter the user name from your ISP .
ISP Password: Enter the password from your ISP .
Import PPPoE user name and password from the original router.
4 . Customize your WiFi name (SSID), WiFi password and
the login password as needed, and click Next .
WiFi Settings
Tenda_XXXXXX
WiFi password of 8-32 characters Not Required
Set the WiFi password as the login password of the admin account.
Login password of 5-32 characters Not Required
Next
Skip
Next
Done.
You’re all set! You can now connect to
Tenda_XXXXXX
To change settings of other features,click the "More" button below.
More
Note
PPPoE is used for illustration here. If you migrated your
PPPoE user name and password from your original router, this router auto-fills the ISP User Name and ISP
Password .
Note
The WiFi password is used to connect to the WiFi network, and the login password is used to log in to the web UI of the router.
IV. Access the internet
WiFi-enabled devices: Connect your WiFi-enabled devices to the WiFi network of the router using the
WiFi name and WiFi password you set.
Tips
The By default, the WiFi name for both 2.4 GHz and
5 GHz are the same, if you need to modify the WiFi name and WiFi password, see Q4 in FAQ .
Wired devices: Your wired devices connected to the router can access the internet directly now.
LED indicators
LED indicator
SYS
WAN
LAN
WiFi
T
Status
Solid on
Blinking
Off
Solid on
Blinking
Off
Solid on
Fast blinking for twice
Off
Solid on
Fast blinking
Slow blinking
Off
Description
The router is starting.
If the indicator still light solid on after the router completes startup, it indicates that the router is connecting to the internet successfully.
The router works properly, but fails to connect to the internet.
The system is faulty.
The WAN port is connected properly, but no date is being transmitted
Data is being transmitted over the WAN port.
The WAN port is disconnected or improperly connected.
At least one LAN port is connected properly.
A new wired device is connected to the router.
No device is connected to any LAN port of the router properly.
At least the 2.4 GHz or 5 GHz WiFi network is enabled.
Data is being transmitted wirelessly.
The router is performing WPS negotiation.
Both 2.4 GHz and 5 GHz WiFi networks are disabled.
This LED is reserved.
Jack, ports and buttons
IPTV/3 2 1
AC23
WAN WPS/RST POWER
Jack/Port/Button Description
POWER
WPS/RST
Power jack.
Used to connect to the included power adapter.
Used to start the WPS negotiation process, or to reset the router.
WPS: Press the button of the router for 1 to 3 seconds. Within 2 minutes, enable the WPS function of the other WPS-supported device to establish a WPS connection.
Reset: When the SYS LED indicator blinks, hold the button down for about 8 seconds, release it when all the LED indicators blink once.
WAN
1/2
IPTV/3
Used to connect this router to the internet.
They are LAN ports used to connect to the wired devices such as computers or switches.
By default, it is a LAN port.
If the IPTV function of the router is enabled, it serves only as an
IPTV port used to connect to a set-top box.
USB WPS/RST IPTV/4 3 2
AC19
1 WAN POWER
Jack/Port/Button Description
USB
WPS/RST
IPTV/4
1/2/3
WAN
POWER
Used to connect to a USB 2.0 device.
Used to start the WPS negotiation process, or to reset the router.
WPS: Press the button of the router for 1 to 3 seconds. Within 2 minutes, enable the WPS function of the other WPS-supported device to establish a WPS connection.
Reset: When the SYS LED indicator blinks, hold the button down for about 8 seconds, and release it when all the LED indicators blink once.
By default, it is a LAN port.
If the IPTV function of the router is enabled, it serves only as an
IPTV port used to connect to a set-top box.
They are LAN ports used to connect to the wired devices such as computers or switches.
Used to connect this router to the internet.
Power jack.
Used to connect to the included power adapter.
CE Mark Warning
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
Operations in the 5.15-5.25GHz band are restricted to indoor use only.
This equipment should be installed and operated with minimum distance 20cm between the device and your body.
The mains plug is used as disconnect device, the disconnect device shall remain readily operable.
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.
Declaration of Conformity
Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio equipment type AC23 is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address: http://www.tendacn.com/en/service/download-cata-101.html
Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio equipment type AC19 is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address: http://www.tendacn.com/en/service/download-cata-101.html
Operating Frequency:
2.4 GHz: EU/2400-2483.5MHz (CH1-CH13)
5 GHz: EU/5150-5250MHz (CH36-CH48)
EIRP Power (Max.):
2.4 GHz: 19.86 dBm
5 GHz: 22.96 dBm
Software Version: V16.03.07.XX
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help.
The device is for indoor usage only.
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Radiation Exposure Statement
This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules.
This equipment should be installed and operated with minimum distance 20cm between the device and your body.
Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Operating frequency: 2412-2462MHz, 5150-5250MHz, 5725-5850MHz
NOTE: ( 1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.
Caution: (AC23)
Adapter Model: BN037-A18012E/BN037-A18012B
Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.
Input: 100 - 240V AC, 50/60Hz, 0.6A
Output: 12V 1.5A
: DC Voltage
Caution: (AC19)
Adapter Model: BN034-A24012E/BN034-A24012B
Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.
Input: 100 - 240V AC, 50/60Hz, 0.7A
Output: 12V 2A
: DC Voltage
RECYCLING
This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment.
User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment.
For EU/EFTA, this product can be used in the following countries:
Operating Temperature: 0°C - 40°C
Operating Humidity: (10% - 90%) RH, non-condensing
Copyright
© 2019 Shenzhen Tenda Technology Co., Ltd. All rights reserved.
Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd.
Other brand and product names mentioned herein are trademarks or registered trademarks of their respective holders. Specifications are subject to change without notice.
FAQ
Q1: I cannot log in to the web UI of the router after entering
tendawif i.com, what should I do?
A1: Try the following solutions and log in again:
•
Ensure that tendawif i.com
is entered correctly in the address bar of the
web browser, or you can try entering 192.168.0.1
.
•
If you use a WiFi-enabled device to log in to the web UI of the router,
ensure that it is connected to the router’s SSID, and mobile data (if any) is
disabled.
•
If you use a computer to log in to the web UI of the router, ensure that it is
connected to a LAN port (port 1, 2, 3, and IPTV/4 for AC19; port 1, 2, IPTV/3
for AC23) of the router properly by an Ethernet cable. And it is set to Obtain
an IP address automatically and Obtain DNS server address automatically .
•
Replace the web browser.
•
Reset the router.
Q2: I cannot access the internet after the configuration, what should I do?
A2: Try the following methods:
•
Check if the WAN port of the router is connected properly, and the WAN
LED indicator is solid on or blinking.
•
Check if the SYS LED indicator blinks, log in to the web UI of the router,
and navigate to the Internet Settings page, follow the on-screen
instructions to solve it.
•
If your wired devices cannot access the internet:
– Check if your computer is connected to port a LAN port (port 1, 2, 3, and
IPTV/4 for AC19; port 1, 2, IPTV/3 for AC23) properly.
– Check if your computer is set to obtain an IP address automatically
and Obtain DNS server address automatically .
•
If your WiFi-enabled devices cannot access the internet:
– Check if your WiFi-enabled devices are connected to the WiFi network of
the router with the SSID you set.
– Change your WiFi name and WiFi password on Wireless Settings page.
Then try again.
Q3: How to reset the router?
A3: When the SYS indicator lights on or blinks, hold down the WPS/ RST
button for about 8 seconds. Release it when all the LED indicators
blink once. The router is reset successfully.
Q4: How to change my WiFi names and passwords?
A4: Log in to the web UI of the router on your wired or WiFi-enabled
device, navigate to Wireless Settings > WiFi Name & Password
Page, and customize your WiFi names and passwords.
Q5: Why cannot my phone f ind 5 GHz signal?
A5: Only devices supporting 5 GHz signal can find and connect to the
5GHz network.
By default, the WiFi name for 2.4 GHz is the same with 5 GHz. To change it, please follow the instructions in Q4 .
Technical Support
Shenzhen Tenda Technology Co., Ltd.
6-8 Floor, Tower E3, NO.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China.
518052
USA hotline: 1-800-570-5892
Toll Free: 7 x 24 hours
Canada hotline: 1-888-998-8966
Toll Free: Mon - Fri 9 am - 6 pm PST
Hong Kong hotline: 00852-81931998
Global hotline: +86 755-2765 7180 (China Time Zone)
Website: www.tendacn.com
E-mail: [email protected]
