Dell PowerConnect 2216, PowerConnect 2224, PowerConnect 2324 User Manual

Dell™ PowerConnect™ 22

xx

/23

xx

Switches

User’s Guide

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Notes, Notices, and Cautions

NOTE:

A NOTE indicates important information that helps you make better use of your computer.

NOTICE:

A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION:

A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Information in this document is subject to change without notice.

© 2003–2004 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault,

PowerApp, Axim, DellNet, and PowerConnect are trademarks of Dell Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.

Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Models PowerConnect 2216, PowerConnect 2224, PowerConnect 2324

April 2004 Rev. A01 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Contents

1 Introduction

Package Contents

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

Front Panel Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Power (POWER) LED

. . . . . . . . . . . . . . . . . . . . . . . . .

6

10/100Base-T Ports Link/Activity (SPD/LNK/ACT) LED

. . . . . . . . . .

6

1000Base-T Ports Link/Activity (SPD/LNK/ACT) LED (2324 only)

. . . . .

7

Duplex Mode/Collisions (FDX/HDX) LED

. . . . . . . . . . . . . . . .

7

Connecting Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

RJ-45 Switch Ports

. . . . . . . . . . . . . . . . . . . . . . . . . .

9

Connecting Switches to Each Other

. . . . . . . . . . . . . . . . . .

9

Connecting Switches to Other Devices

. . . . . . . . . . . . . . . . .

9

Typical Deployments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Class-of-Service

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10

Mounting Kit Instructions

. . . . . . . . . . . . . . . . . . . . . . . . .

11

Installing the Switch on a Flat Surface . . . . . . . . . . . . . . . . . 11

Installing the Switch in a Rack

. . . . . . . . . . . . . . . . . . . . .

11

Installing the Switch on a Wall

. . . . . . . . . . . . . . . . . . . . .

12

Technical Information

. . . . . . . . . . . . . . . . . . . . . . . . . . .

13

2 Troubleshooting

3 Getting Help

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Online Services

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

AutoTech Service

. . . . . . . . . . . . . . . . . . . . . . . . . . .

20

Automated Order-Status Service

. . . . . . . . . . . . . . . . . . . .

20

Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . 20

Dell Enterprise Training and Certification . . . . . . . . . . . . . . . . . . 21

Problems With Your Order

. . . . . . . . . . . . . . . . . . . . . . . . .

21

Contents 3

Product Information

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . 21

Before You Call

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

Figures

Figure 1-1.

Figure 1-2.

Figure 1-3.

Figure 1-4.

Figure 1-5.

Figure 1-6.

Figure 1-7.

Figure 1-8.

PowerConnect 2216

. . . . . . . . . . . . . . . .

7

PowerConnect 2224 . . . . . . . . . . . . . . . . 8

PowerConnect 2324

. . . . . . . . . . . . . . . .

8

Cascading Switches

. . . . . . . . . . . . . . . .

9

Small Workgroup

. . . . . . . . . . . . . . . . .

10

Large Workgroup . . . . . . . . . . . . . . . . . 10

Brackets for Rack Installation . . . . . . . . . . . 12

Brackets for Wall Installation

. . . . . . . . . . .

13

Tables

Table 1-1.

Table 1-2.

Table 2-1.

Tag-Based Prioritization

. . . . . . . . . . . . .

11

Specifications . . . . . . . . . . . . . . . . . 13

Basic Troubleshooting . . . . . . . . . . . . . . 15

4 Contents

Introduction

Dell™ PowerConnect™ 22 xx

/23 xx

switches provide 10/100Base-T or 10/100/1000Base-T Gigabit plug-and-play Fast Ethernet connectivity. The switches have the following features:

• Product specifications

– PowerConnect 2216

• Provides 16 ports supporting 10/100Base-T Ethernet.

• All ports support full- or half-duplex mode and PAUSE frames.


• Provides 24 ports supporting 10/100Base-T Ethernet.

• All ports support full- or half-duplex mode and PAUSE frames.


• Provides 24 ports supporting 10/100Base-T Ethernet and an additional 2 ports supporting 1000Base-T Ethernet.

• The 10/100Base-T ports support full- or half-duplex mode; the 1000Base-T ports support full-duplex mode only.

• The 10/100Base-T ports support PAUSE frames; the 1000Base-T ports do not support

PAUSE frames.

• Complies with IEEE 802.3 10Base-T, IEEE 802.3u 100Base-TX, IEEE 802.3z/ab 1000Base-T

• Tag-based IEEE 802.1p Class-of-Service with two priority queues per port

• The 10/100Base-T ports support IEEE 802.3x PAUSE frames flow control in full-duplex operation

• Automatic negotiation for speed and full- and half-duplex mode on all ports

NOTE:

1000Base-T ports operate in full-duplex mode only.

• Backpressure flow control in half-duplex operation

• Collision detection on all ports

• Auto MDI/MDIX

• 8K MAC address entries supported

Introduction

5

• Comprehensive LED indicator panel to monitor overall switching condition

• 19-inch rackmountable and wallmountable, standard 1U chassis

• Internal power supply

Package Contents

Before you install a switch, verify that your package contains the following items:

• Switch

• Self-adhesive rubber pads for desktop installation

• Kit for 19-inch rack installation

• Kit for wallmount installation

•

PowerConnect

22 xx/23xx Switches

CD

• AC power cord

Front Panel Indicators

All 22 xx/23xx

switches contain two rows of LEDS that provide information about connection speed, data activity, and duplex operation mode.

Power (POWER) LED

• Green — The switch is powered on.

• Off — The switch is not powered on.

10/100Base-T Ports Link/Activity (SPD/LNK/ACT) LED

• Steady green — A 100-Mbps link has been established, but no data is being transmitted or received.

• Blinking green — A 100-Mbps link has been established and data is being transmitted or received.

• Steady amber — A 10-Mbps link has been established, but no data is being transmitted or received.

• Blinking amber — A 10-Mbps link has been established and data is being transmitted or received.

• Off — No link established.

6

Introduction

1000Base-T Ports Link/Activity (SPD/LNK/ACT) LED (2324 only)

• Steady green — A 1000-Mbps link has been established, but no data is being transmitted or received.

• Blinking green — A 1000-Mbps link has been established and data is being transmitted or received.

• Off — No link established.

Duplex Mode/Collisions (FDX/HDX) LED

• Steady green — The port is operating in full-duplex mode.

• Blinking green — Collisions are occurring on the port.

• Off — The port is operating in half-duplex mode.

Figure 1-1.

PowerConnect 2216

C

OMMENT

power LED

FDX/HDX LEDs

SPD/LNK/ACT LEDs

RJ-45 ports

Introduction

7

Figure 1-2.

PowerConnect 2224 power LED

FDX/HDX LEDs

SPD/LNK/ACT LEDs

Figure 1-3.

PowerConnect 2324

RJ-45 ports power LED

FDX/HDX LEDs

SPD/LNK/ACT LEDs

RJ-45 ports

8

Introduction

Connecting Devices

RJ-45 Switch Ports

RJ-45 connectors are located on the front panel of the switch.

NOTE:

Ensure that Category 5E (CAT 5E) cabling is used for connecting devices at 1000-Mbps Gigabit

Ethernet speed.

All ports can negotiate full- and half-duplex modes automatically. The 10/100base-T ports negotiate full/half duplex and the 1000base-T ports operates in full-duplex mode only. These switching ports allow users to connect the switches to 10Base-T and 100Base-T devices on ports 1-16 (2216), ports

1-24 (2224, 2324) and 1000Base-T devices on uplink ports 25 and 26 on the 2324.

Connecting Switches to Each Other

Each port supports Auto MDI and MDIX functionality. When cascading with other switches or hubs, each port can connect directly to a switch or hub with straight-through twisted-pair cable

(see Figure 1-4).

NOTE:

Do not connect two switches together with more than one cable. Using multiple cables to connect switches can create a loop and cause loss of network connectivity.

Figure 1-4.

Cascading Switches

Connecting Switches to Other Devices

By connecting a switch to other devices, you can form a small network. All the RJ-45 ports support

Auto MDI/MDIX and therefore automatically detect the type of cable used to connect the network device. Crossover or straight-through networking cables can be used to connect PCs as well as other networking devices like hubs or routers to the switch. All ports on the switch automatically negotiate speed and whether to operate in full duplex or half duplex.

Introduction

9

Typical Deployments

Figure 1-5.

Small Workgroup

PowerConnect

2216, 2224, 2324

10/100Base-T

PC

PC

Network

Printer

Firewall

Router

Figure 1-6.

Large Workgroup

PowerConnect

1000Base-T 2324

PC

10/100Base-T

Network

Printer

PowerConnect

1000Base-T 2324

10/100Base-T

PC

Firewall

Router

Server

Class-of-Service

The switch supports tag-based prioritization following the IEEE 802.1p standard. The eight levels of IEEE 802.1p priority are mapped to the two priority queues of each port. For each port, the two priority queues are scheduled following a Weighted Round Robin scheme.

10

Introduction

Table 1-1.

Tag-Based Prioritization

IEEE 802.1p Priority

0-3

4-7

Priority Queue

0

1

Scheduling Weight

1

2

NOTE:

The IEEE 802.1p priority information is part of the IEEE 802.1q tag that also defines VLAN memberships. The switches will ignore the VLAN membership information in the tag (that is, all ports are part of all VLANs), but will preserve the full tag information—including packet priority and VLAN ID— when transmitting the packet at the destination port.

Mounting Kit Instructions

These switches come with mounting brackets and screws for rackmounting or wallmounting and rubber feet for stationing on a flat surface.

Installing the Switch on a Flat Surface

The switch can be installed on any appropriate level surface that can safely support the weight of the switches and their attached cables. There must be adequate space around the switch for ventilation and access to cable connectors.

To install the switch on a flat surface, complete the following steps:

1

Set the switch on the flat surface and check for proper ventilation.

Allow at least 5.1 cm (2 inches) on each side for proper ventilation and 12.7 cm (5 inches) at the back for power cable clearance.

2

Attach rubber feet on each marked location on the bottom of the chassis.

The rubber feet are optional, but are recommended to keep the switch from slipping.

Installing the Switch in a Rack

The switch can be installed in Dell PowerEdge™ racks, which are 48.3 cm (19 inches). It can also be installed in most other standard 19-inch racks and most telco two-post racks.

NOTE:

Do not install rubber feet on the switch if you are rackmounting the switch.

Introduction

11

To install the switch in a rack, complete the following steps:

1

Use the supplied screws to attach a mounting bracket to each side of the switch (see

Figure 1-7).

Figure 1-7.

Brackets for Rack Installation

2

3

Install the cage nuts onto the mounting rails of your rack, if your rack requires them.

NOTE:

Additional screws are provided for racks that have threaded mounting holes.

Position the switch in the rack and align the holes in the mounting bracket with the holes in the rack.

4

Insert and tighten two screws appropriate for your rack through each of the mounting brackets.

Installing the Switch on a Wall

To mount the switch on a wall, complete the following steps:

1

Ensure that the mounting point meets the following requirements:

• The wall surface must be capable of supporting the switch.

• Allow at least 5.1 cm (2 inches) on each side for proper ventilation and 12.7 cm (5 inches) at the back for power cable clearance.

• The location must not be located in direct sunlight.

• The location must not be within 2 feet of any heating vents, nor should any area heating vent point toward the unit.

• The location must be ventilated to prevent heat buildup.

12

Introduction

2

• Do not locate the switch where there may be data or electrical cabling located directly behind the unit.

• The power cable must reach an outlet.

Use the supplied screws to attach a mounting bracket to each side of the switch (see

Figure 1-8).

Figure 1-8.

Brackets for Wall Installation

3

4

5

6

Place the switch against the wall and mark the wall through the holes of the brackets.

Drill holes in the wall for the brackets and install the appropriate mounting hardware (not supplied).

Place the switch against the wall so that the bracket holes align with the holes in the wall.

Insert and tighten the screws through each of the mounting brackets.

Technical Information

Table 1-2.

Specifications

Network Protocol and Standards Compatibility

IEEE 802.3 CSMA/CD

IEEE 802.3 10Base-T

IEEE 802.3u 100Base-TX

IEEE 802.3z/ab 1000Base-T

IEEE 802.3x Flow Control

IEEE 802.1p Priority

Introduction

13

Table 1-2.

Specifications (continued)

Interface

RJ-45 connectors

Power Supply

PowerConnect 2216

PowerConnect 2224

PowerConnect 2324

Supply voltage: 100-240 VAC

Frequency: 50-60 Hz

Current consumption: 0.4A


Frequency: 50-60 Hz



Frequency: 50-60 Hz


Physical Dimensions

PowerConnect 2216

PowerConnect 2224

PowerConnect 2324

266 x 161 x 43 mm (W x D x H)

10.5 x 6.3 x 1.7 inches

Unit Weight: 3.0 lb

Packaged Weight: 3.3 lb

328 x 231 x 43 mm (W x D x H)

13 x 9 x 1.7 inches

Unit Weight: 4.8 lb


328 x 231 x 43 mm (W x D x H)

13 x 9 x 1.7 inches

Unit Weight: 5.1 lb


Environmental Specifications

Operating temperature

Storage temperature

0º to 40ºC (32º to 104ºF)

–20º to 70ºC (–4º to 158ºF)

Operating Relative Humidity 10% to 90% non-condensing

Storage Relative Humidity 10% to 95% non-condensing

14

Introduction

Troubleshooting

This section provides troubleshooting information for your switch. Table 2-1 describes general cluster problems you may encounter and the probable causes and solutions.

Table 2-1.

Basic Troubleshooting

Problem

Power LED is not lighted.

Link LED is not lighted.

Probable Cause Corrective Action

There is no power to the switch.

Confirm that the switch is connected to a properly functioning and active power source.

Ensure that the power cable is securely connected to the switch and to a power source.

The cable is not securely connected to the switch or the attached device.

Ensure that the connectors are fully inserted into the ports of the switch and the attached device.

Troubleshooting

15

Table 2-1.

Basic Troubleshooting (continued)

Problem Probable Cause

The attached device is not configured correctly, or it is not powered on.

The cable is damaged or not properly terminated.

Corrective Action

Ensure that the attached device is powered on. Verify that the NIC on the attached device is operating properly.

Test the cable.

Try a known working cable.

Ensure that the cables are terminated using TIA 568A or

568B standards.

The cable’s maximum distance has been exceeded.

A 10/100Base-T-capable device or

1000Base-T half-duplex device is connected to a 1000Base-T port

(ports 25 and 26) on a

PowerConnect™ 2324 switch.

Mismatched duplex mode.

Bad switch port.

10Base-T, 100Base-T, and

1000Base-T cables have limitations for link lengths. Move the connected device closer to the switch and use a shorter cable.

Connect only 1000Base-T fullduplex capable devices to ports 25 or 26 on the PowerConnect 2324 switch.

Ensure that all devices connected to the switch are configured to automatically detect and set port speed and duplex settings.

Reconnect the connector for the affected link to a different switch port.

16

Troubleshooting

Table 2-1.

Basic Troubleshooting (continued)

Problem Probable Cause Corrective Action

Link speed LED indicates a lower speed than expected.

Incorrect cable grade.

Damaged cable.

Ensure that you are using

Category 5 cable or better for all

10Base-T and 100Base-T links, or

Category 5e for 1000Base-T links.

Test any cables that have kinks, sharp bends, or appear to be damaged.

Link LED is lighted, but the activity (ACT) LED does not blink.

Link LED is lighted and the

FDX/HDX LED blinks occasionally.

The cable’s maximum distance has been exceeded.

There is no Ethernet traffic on the link. The LED blinks only when traffic is being passed to or sent from a device that is connected to the port.

No action required.

The attached device is not configured correctly.

This can be normal link activity.

Some collisions take place during normal operation.

Link LED is lighted and the

FDX/HDX LED blinks frequently.

Mismatched duplex mode.

10Base-T, 100Base-T, and

1000Base-T cables have limitations for link lengths. Move the connected device closer to the switch and use a shorter cable.

Verify that the port or NIC on the attached device is operating properly.

No action required.

Ensure that any devices connected to the switch are set to automatically detect and set port speed and duplex settings.

The link is reaching its maximum capacity.

Resegment the network to decrease the number of users on the link.

Troubleshooting

17

18

Troubleshooting

Getting Help

Technical Assistance

If you need assistance with a technical problem, use Dell's extensive suite of online services available at Dell Support at support.dell.com

for help with installation and troubleshooting procedures. For more information, see "Online Services."

If you cannot resolve the problem using the online services, call Dell for technical assistance. See

"Contacting Dell."

NOTE:

Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.

For instructions on using the technical support service, see "Technical Support Service" and "Before

You Call."

NOTE:

Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Online Services

You can access Dell Support at support.dell.com

. Select your region on the WELCOME TO

DELL SUPPORT page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

• World Wide Web www.dell.com

www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only)

Getting Help

19

• Anonymous file transfer protocol (FTP) ftp.dell.com

Log in as user:anonymous

, and use your e-mail address as your password.

• Electronic Support Service [email protected]

[email protected] (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com

(Europe only)

• Electronic Quote Service [email protected]

[email protected] (Asian/Pacific countries only) [email protected] (Canada only)

• Electronic Information Service [email protected]

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your region.


To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com

, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region.

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.

20

Getting Help

To contact Dell's technical support service, see "Before You Call" and then see the contact information for your region.

Dell Enterprise Training and Certification

Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com

. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

Returning Items for Warranty Repair or Credit

2

3

4

Prepare all items being returned, whether for repair or credit, as follows:

1

Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact information for your region.

5

Include a copy of the invoice and a letter describing the reason for the return.

Include a copy of any diagnostic information.

Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.

Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-ondelivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Getting Help

21

Before You Call

If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the system. You may be asked to relay detailed information during operations, or try other troubleshooting steps possible only at the system itself. Ensure that the system documentation is available.

CAUTION:

Before servicing any components inside your computer, see your System Information Guide for important safety information.

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

• support.dell.com

(technical support)

• premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE:

Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Country (City)

International Access Code

Country Code

City Code

Anguilla

Antigua and Barbuda

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Aruba

Department Name or Service Area,

Website and E-Mail Address

General Support

General Support

Website: www.dell.com.ar

Tech Support and Customer Care

Sales

Tech Support Fax

Customer Care Fax

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 800-335-0031

1-800-805-5924

toll-free: 0-800-444-0733

0-810-444-3355

11 4515 7139

11 4515 7138 toll-free: 800-1578

22

Getting Help

Country (City)


Country Code

City Code



Australia (Sydney)


E-mail (Australia): [email protected]

E-mail (New Zealand): [email protected]

Country Code: 61

City Code: 2

Home and Small Business

Government and Business

Austria (Vienna)

International Access Code:

Country Code: 43

City Code: 1

900

Preferred Accounts Division (PAD)

Customer Care

Corporate Sales

Transaction Sales

Fax

Website: support.euro.dell.com

E-mail: [email protected]

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

General Support

General Support

Bahamas

Barbados

Belgium (Brussels)


Country Code: 32

City Code: 2

Bermuda

Bolivia



E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/

Technical Support

Customer Care

Corporate Sales

Fax

Switchboard

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-300-65-55-33 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00 toll-free: 1-866-278-6818

1-800-534-3066

02 481 92 88

02 481 91 19

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671 toll-free: 800-10-0238

Getting Help

23

Country (City)


Country Code

City Code

Brazil


Country Code:

City Code:

British Virgin Islands

Brunei

51

Country Code:

Cayman Islands

55

673

Chile (Santiago)

Country Code: 56

City Code: 2

00

Canada (North York, Ontario)




Website: www.dell.com/br

Customer Support, Technical Support

Tech Support Fax

Customer Care Fax

Sales

General Support

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

TechFax

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

General Support

Sales, Customer Support, and Technical Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390 toll-free: 1-866-278-6820

604 633 4966

604 633 4949

604 633 4955 toll-free: 1-800-247-9362 toll-free: 1-800-950-1329 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755

1 866 440 3355

1-800-805-7541 toll-free: 1230-020-4823

24

Getting Help

Country (City)


Country Code

City Code

China (Xiamen)

Country Code: 86

City Code: 592

Colombia

Costa Rica



Tech Support website: support.dell.com.cn

Tech Support E-mail: [email protected]

Tech Support Fax

Technical Support (Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and

Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, printers, switches, routers, and so on)

Customer Experience


Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and

Education

Large Corporate Accounts East

Large Corporate Accounts East Government and

Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

818 1350 toll-free: 800 858 2969 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2060 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2222 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

Getting Help

25

Country (City)


Country Code

City Code

Czech Republic (Prague)


Country Code:

City Code:

Dominica

Ecuador

El Salvador

2

420

Dominican Republic

00

Denmark (Copenhagen)


Country Code: 45





Technical Support

Customer Care

Fax

TechFax

Switchboard


E-mail Support (portable computers): [email protected]

E-mail Support (desktop computers): [email protected]

E-mail Support (servers):

[email protected]

Technical Support

Customer Care (Relational)


Switchboard (Relational)

Fax Switchboard (Relational)

Switchboard (Home/Small Business)

Fax Switchboard (Home/Small Business)

General Support

General Support

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 2186 27 27

02 2186 27 11

02 2186 27 14

02 2186 27 28

02 2186 27 11

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001 toll-free: 1-866-278-6821

1-800-148-0530 toll-free: 999-119

01-899-753-0777

26

Getting Help

Country (City)


Country Code

City Code

Finland (Helsinki)


Country Code: 358

City Code: 9

France (Paris) (Montpellier)


Country Code: 33

City Codes: (1) (4)





E-mail Support (servers):

[email protected]

Technical Support

Technical Support Fax

Relational Customer Care


Fax

Switchboard


E-mail: support.euro.dell.com/fr/fr/emaildell/


Technical Support

Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

09 253 313 60

09 253 313 81

09 253 313 38

09 693 791 94

09 253 313 99

09 253 313 00

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 00

01 55 94 71 01

Getting Help

27

Country (City)


Country Code

City Code

Germany (Langen)


Country Code:

City Code:

Greece

49

6103

Country Code: 30

00


Grenada

Guatemala

Guyana

Hong Kong


Country Code: 852





Technical Support


Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard


E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

Gold Technical Support

Switchboard

Sales

Fax

General Support

General Support

General Support

Website: support.ap.dell.com



Technical Support (OptiPlex™, Latitude™, and

Dell Precision™)

Technical Support (PowerApp™, PowerEdge™,

PowerConnect™, and PowerVault™)

Gold Queue EEC Hotline

Customer Advocacy

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

28

Getting Help

Area Codes,

Local Numbers, and

Toll-Free Numbers

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

080044149518

08844140083

2108129800

2108129800

2108129812 toll-free: 1-866-540-3355

1-800-999-0136 toll-free: 1-877-270-4609

2969 3189

2969 3191

2969 3196

2969 3187

3416 0910

3416 0907

3416 0908

3416 0912

2969 3105

Country (City)


Country Code

City Code

India



Ireland (Cherrywood)


Country Code: 353

City Code: 1

Italy (Milan)


Country Code: 39

City Code: 02

Jamaica

Technical Support

Sales



Technical Support

U.K. Technical Support (dial within U.K. only)

Home User Customer Care

Small Business Customer Care

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/SalesFax

Switchboard


E-mail: support.euro.dell.com/it/it/emaildell/


Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

General Support (dial from within Jamaica only)

Area Codes,

Local Numbers, and

Toll-Free Numbers

1600 33 8045

1600 33 8044

1850 543 543

0870 908 0800

01 204 4014

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

Getting Help

29

Country (City)


Country Code

City Code

Japan (Kawasaki)


Country Code:

City Code: 44

81

001

Korea (Seoul)


Country Code: 82

City Code: 2



Website: support.jp.dell.com

Technical Support (servers)

Technical Support outside of Japan (servers)


Technical Support outside of Japan (Dimension and

Inspiron)

Technical Support (Dell Precision™, OptiPlex™, and Latitude™)

Technical Support outside of Japan (Dell Precision,

OptiPlex, and Latitude)

Technical Support (Axim™)

Technical Support outside of Japan (Axim)

Faxbox Service

24-Hour Automated Order Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400 employees)

Large Corporate Accounts Sales (over 3500 employees)

Public Sales (government agencies, educational institutions, and medical institutions)

Global Segment Japan

Individual User

Switchboard

Technical Support

Sales

Customer Service (Seoul, Korea)


Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 0120-198-498

81-44-556-4162 toll-free: 0120-198-226

81-44-520-1435 toll-free:0120-198-433

81-44-556-3894 toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

044-556-3430

044-556-1469

044-556-3469

044-556-1760

044-556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600 toll-free: 080-200-3800

604 633 4949

2194-6202

2194-6000

30

Getting Help

Country (City)


Country Code

City Code

Latin America



Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

Luxembourg


Country Code: 352

Macao

Country Code: 853

Malaysia (Penang)


Country Code: 60

City Code: 4



Technical Support (Brussels, Belgium)

Home/Small Business Sales (Brussels, Belgium)

Corporate Sales (Brussels, Belgium)

Customer Care (Brussels, Belgium)

Fax (Brussels, Belgium)

Switchboard (Brussels, Belgium)

Technical Support


Transaction Sales

Technical Support (Dell Precision, OptiPlex, and

Latitude)

Technical Support (Dimension and Inspiron)

Customer Service

Transaction Sales

Corporate Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600 or 512 728-3772

3420808075 toll-free: 080016884

02 481 91 00

02 481 91 19

02 481 92 99

02 481 91 00 toll-free: 0800 582

604 633 4949 toll-free: 0800 581 toll-free: 1 800 88 0193 toll-free: 1 800 88 1306

04 633 4949 toll-free: 1 800 888 202 toll-free: 1 800 888 213

Getting Help

31

Country (City)


Country Code

City Code

Mexico


Country Code: 52



Customer Technical Support

Sales

Customer Service

Main

Montserrat

Netherlands Antilles

Netherlands (Amsterdam)


Country Code: 31

City Code: 20

General Support

General Support


E-mail (Technical Support):

(Enterprise): [email protected]

(Latitude): [email protected]

(Inspiron): [email protected]

(Dimension): [email protected]

(OptiPlex): [email protected]

(Dell Precision): [email protected]

Technical Support

Technical Support Fax



Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822

001-800-882-1519

020 674 45 00

020 674 47 66

020 674 42 00

020 674 4325

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50

32

Getting Help

Country (City)


Country Code

City Code

New Zealand


Country Code:

Nicaragua

Country Code:

64

Norway (Lysaker)

47

00


Panama

Peru

Poland (Warsaw)


Country Code: 48

City Code: 22



E-mail (New Zealand): [email protected]

E-mail (Australia): [email protected]


Government and Business

Sales

Fax

General Support


E-mail Support (portable computers): [email protected]

E-mail Support (desktop computers): [email protected]

E-mail Support (servers): [email protected]

Technical Support



Switchboard

Fax Switchboard

General Support

General Support



Customer Service Phone

Customer Care

Sales

Customer Service Fax

Reception Desk Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

0800 446 255

0800 444 617

0800 441 567

0800 441 566

001-800-220-1006

671 16882

671 17514

23162298

671 16800

671 16865

001-800-507-0962

0800-50-669

57 95 700

57 95 999

57 95 999

57 95 806

57 95 998

57 95 999

Getting Help

33

Country (City)


Country Code

City Code

Portugal


Country Code: 351




E-mail: support.euro.dell.com/pt/en/emaildell/

Technical Support

Customer Care

Sales

Puerto Rico

Fax

General Support

St. Kitts and Nevis

St. Lucia

General Support

General Support

St. Vincent and the Grenadines General Support

Singapore (Singapore)


Country Code: 65

Technical Support


Transaction Sales

Corporate Sales

South Africa (Johannesburg)


09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific

Countries

Website:

Sales support.euro.dell.com


Technical Support

Customer Care

Fax

Switchboard

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

Area Codes,

Local Numbers, and

Toll-Free Numbers

707200149

800 300 413

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

21 424 01 12

1-800-805-7545 toll-free: 1-877-441-4731

1-800-882-1521 toll-free: 1-877-270-4609 toll-free: 800 6011 051

604 633 4949 toll-free: 800 6011 054 toll-free: 800 6011 053

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

604 633 4810

34

Getting Help

Country (City)


Country Code

City Code

Spain (Madrid)


Country Code:

City Code: 91

34

00

Sweden (Upplands Vasby)


Country Code: 46

City Code: 8




E-mail: support.euro.dell.com/es/es/emaildell/


Technical Support

Customer Care

Sales

Switchboard

Fax

Corporate

Technical Support

Customer Care

Switchboard

Fax



E-mail Support for Latitude and Inspiron:

[email protected]

E-mail Support for OptiPlex: [email protected]

E-mail Support for Servers:

[email protected]

Technical Support



Employee Purchase Program (EPP) Support

Fax Technical Support

Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

902 100 130

902 118 540

902 118 541

902 118 541

902 118 539

902 100 130

902 118 546

91 722 92 00

91 722 95 83

08 590 05 199

08 590 05 642

08 587 70 527

20 140 14 44

08 590 05 594

08 590 05 185

Getting Help

35

Country (City)


Country Code

City Code

Switzerland (Geneva)


Country Code:

City Code: 22

41

00

Taiwan


Country Code: 886

Thailand


Country Code: 66

Trinidad/Tobago

Turks and Caicos Islands





E-mail for French-speaking HSB and Corporate

Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business)

Technical Support (Corporate)

Customer Care (Home and Small Business)

Customer Care (Corporate)

Fax

Switchboard

Technical Support (portable and desktop computers)

Technical Support (servers)

Transaction Sales

Corporate Sales

Technical Support


Sales

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

0844 811 411

0844 822 844

0848 802 202

0848 821 721

022 799 01 90

022 799 01 01 toll-free: 00801 86 1011 toll-free: 0080 60 1256 toll-free: 0080 651 228 toll-free: 0080 651 227 toll-free: 0880 060 07

604 633 4949 toll-free: 0880 060 09

1-800-805-8035 toll-free: 1-866-540-3355

36

Getting Help

Country (City)


Country Code

City Code

U.K. (Bracknell)


Country Code: 44

City Code: 1344

Uruguay




Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp


Technical Support (Corporate/Preferred

Accounts/PAD [1000+ employees])

Technical Support (direct/PAD and general)

Global Accounts Customer Care

Home and Small Business Customer Care

Corporate Customer Care

Preferred Accounts (500–5000 employees)

Customer Care

Central Government Customer Care

Local Government & Education Customer Care

Health Customer Care

Home and Small Business Sales

Corporate/Public Sector Sales

Home and Small Business Fax

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

0870 908 0500

0870 908 0800

01344 373 186

0870 906 0010

01344 373 185

0870 906 0010

01344 373 193

01344 373 199

01344 373 194

0870 907 4000

01344 860 456

0870 907 4006 toll-free: 000-413-598-2521

Getting Help

37

Country (City)


Country Code

City Code

U.S.A. (Austin, Texas)


Country Code: 1



Area Codes,

Local Numbers, and

Toll-Free Numbers


AutoTech (portable and desktop computers)

Consumer (Home and Home Office)

Technical Support

Customer Service

DellNet™ Service and Support

Dell Outlet Store (Dell refurbished computers)

Software and Peripherals Sales

Spare Parts Sales

Extended Service and Warranty Sales

Fax toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet

(1-877-335-5638) toll-free: 1-800-695-8133

Employee Purchase Program (EPP) Customers

Financial Services website: www.dellfinancialservices.com

Financial Services (lease/loans)

Financial Services (Dell Preferred Accounts [DPA])

Business

Customer Service and Technical Support


Printers and Projectors Technical Support

Public (government, education, and healthcare)

Customer Service and Technical Support


Dell Sales toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-822-8965 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-234-1490 toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320

38

Getting Help

Dell PowerConnect 2216, PowerConnect 2224, PowerConnect 2324 User Manual

Dell™ PowerConnect™ 22

/23

Switches

User’s Guide

Notes, Notices, and Cautions

____________________

Contents

1 Introduction

2 Troubleshooting

3 Getting Help

Figures

Tables

Introduction

Package Contents

Front Panel Indicators

Power (POWER) LED

10/100Base-T Ports Link/Activity (SPD/LNK/ACT) LED

1000Base-T Ports Link/Activity (SPD/LNK/ACT) LED (2324 only)

Duplex Mode/Collisions (FDX/HDX) LED

Connecting Devices

RJ-45 Switch Ports

Connecting Switches to Each Other

Each port supports Auto MDI and MDIX functionality. When cascading with other switches or hubs, each port can connect directly to a switch or hub with straight-through twisted-pair cable

(see Figure 1-4).

Connecting Switches to Other Devices

Typical Deployments

Class-of-Service

Mounting Kit Instructions

Installing the Switch on a Flat Surface

Installing the Switch in a Rack

Installing the Switch on a Wall

Technical Information

Troubleshooting

Getting Help

Technical Assistance

Online Services

AutoTech Service

Automated Order-Status Service

Technical Support Service

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

Related manuals

Dell

PowerConnect 2324

Dell

2300

Dell

Axim X51

Dell

PowerConnect 2224

Dell

PowerConnect 2616

Dell

PowerConnect 2608

Dell

2124

Dell

PowerConnect 2508

Dell

PowerConnect 2624

Frequently Answers and Questions

How many 10/100/1000Base-T Gigabit plug-and-play Fast Ethernet connectivity ports does the Dell PowerConnect 2324 have?

What are the default LED indicator colors and their corresponding meanings?

What kind of cables are required for connecting devices at 1000-Mbps Gigabit Ethernet speed?

Does the switch support cascading with other switches or hubs?

What type of prioritization does the switch support?