Cisco Call Manager 7965 VOIP Phones
Message
Waiting
Status line
Soft key labels
Headset Mute Speaker
New Dialing Instructions
Caller ID –
Call Window
Active Call
Line Lights
Inter-office –
Dial a 4-digit extension
Local Calls –
Dial 9 + number
Long Dist –
Dial 9 + 1 + area code + number +
Authorization code
Fixed
Features
VM
Directories
Settings
International Dist –
Dial 9011+country code + number + #
Wait for a short tone, then enter
Authorization code
Voice Mail — outside access
425-739-8240
Reception - 0
Emergency 9+911
Direct to VM box dialing –
*+ extension number
PHONE DESCRIPTION
Information bar at top of display Displays the Time, Date, and Primary Telephone Number.
Line Keys — Includes Primary Extension, or blank buttons available for Speed Dial
Soft Keys — In the lower part of display indicates available features: REDIAL, NEW CALL, CFWDALL (other features are optional). If you see MORE that indicates additional features to choose from. The Soft Keys change with call activity
(more features to follow)
Scroll Bar — The arrows in the middle of the phone are used to scroll through menus and between calls
Fixed Keys include the following:
Message Key — Press this button as a shortcut to reach Voice Mail and with the CFWDALL to send all calls to Voice Mail
Settings Key Press the SETTINGS button, then SELECT button for
User Preferences
Ring Type — Press SELECT for Ring Type, press SELECT Default ring. Scroll through the variety of ring types, press PLAY to hear each one, and press SELECT, then OK to Save it.
Contrast — Scroll down to SELECT Contrast Use the UP or DOWN soft key to adjust the contrast and press SAVE and then EXIT.
Directories - To view Received, Placed or Missed Calls Log or the Corporate Directory, scroll to select directory desired.
View numbers, edit numbers or dial numbers you see in the display. Caution: The Clear key erases all the numbers except in the Corporate Directory
Services — View the URL to access the CCM User page where speed dial can be configured.
OnLine Help Key - Press the ? button and wait for a help directory, or press any key to display help for that key.
Volume Control - Handset, Headset, Speakerphone, or Ringer volume. Use the volume bar on lower right of the phone.
The volume control adjusts the volume for the current active condition. To save the setting, press SAVE. When the phone is idle it controls the ringing volume. Caution: Be careful not to turn the ringer completely off.
Speaker Key — This button toggles the Speaker phone on and off.
Mute Key - This button toggles the microphone on and off when using the Speaker, Handset or Headset. When the light is Red, the caller cannot hear you. When the light is off you can be heard again.
Place a Phone Call - Lift the Handset or press SPEAKER or press NEW CALL soft key or Pre-Dial the number, then press the DIAL soft key.
Answer a Call — Caller ID will show in the display. Lift the Handset, or press SPEAKER or press the ANSWER soft key if you are using a Headset.
Place a Call on Hold - Press the HOLD soft key. To return to caller press the RESUME soft key. If RESUME does not show in display, press the NAVIGATION keys (up/down arrows) to display the RESUME soft key. If more than one call is on hold, highlight the call you want before pressing Resume.
End a Call - Hang up the Handset, or press SPEAKER key, or press the END CALL soft key if using a Headset.
Transfer a Call —With the caller on the line, press the TRANSF soft key, dial the number and wait for an answer.
Announce the caller privately and press TRANSF again to send the call. If the 2 nd
party cannot take the call, press END
CALL, then RESUME soft key to return to the original caller. Note: If you do not press TRANSF a 2 nd
time, the call remains on hold on your phone.
Conference Calls - With the first call on the line, press MORE and find the CONFRN soft key. Dial the next Party to include. When they answer, press CONFRN again. If the 2 nd
party does not answer, press END CALL soft key, then
RESUME to return to original party. Repeat these steps to add up to 5 parties (6 including yourself).
To drop a caller from the conference, press MORE to find CONFLIST, highlight the caller's name or Number and press
REMOVE. idivert- When presented with a new call, press IDivert to send the call to voice mail, without ringing your phone 4 times.
You may also send an answered call to voice mail, if you want them to leave you a message.
Redial — Dials the last number you called. Or press Navigation button (up/down keys) to scroll through a list of recently dialed numbers.
.
Call Forward All Calls (do not disturb) - To forward calls directly to Voice Mail, press the CFWDALL soft key Then press the MESSAGE key. Or you may forward to another extension. To cancel forwarding, press the CFWDALL soft key.
Call Pickup (optional feature) You can answer other phones in your department. When you hear a phone in your group ring, lift your Handset and press the PICKUP soft key. You are connected to the caller.
Call Park — Place a call on "virtual" hold and retrieve from any phone in the building. Find the "Park" soft key on the
2 nd page of Soft Key features and press the soft key. Note the Park DN visible in your display (*IXX). Go to any phone and dial the Park DN to retrieve your call. If not retrieved, the Parked Call will recall back to the phone that parked it in
90 seconds.
Voice Mail- When the red light is on your handset, you have messages in your mailbox. Press the MESSAGES button.
Refer to additional documentation in the Unity Voice Mail handout
Cisco Unity Voicemail Quick Reference
Cisco Unity Voice Mail System ACCESSING YOUR MAILBOX
From `Your' IP Phone
Your Subscriber ID__(Your 4 digit extension)
P r e s s t h e M E S S A G E S
Enter PASSWORD, press #. k e y .
Temporary Password: 12345
From Another IP Phone on Site
Access Numbers:
8240 From Your Cisco IP Phone or the 'MESSAGES' button.
Press the MESSAGES key.
Press
*
.
Enter ID (4 d ig it mailbo x numb er).
Press #.
Enter PASSWORD, press
#.
SETTING UP YOUR MAILBOX
(Enrolling as a Cisco Unity Subscriber)
Step 1 Call Cisco Unity Voicemail from Your
Cisco IP Phone, or Another IP Phone
P r e ss t he MESSAGES key.
If you dialed from someone else's phone, press * when Cisco Unity answers, and enter your ID (4 extension number), and press #.
From Offsite
Dial 425-739-8240, press *.
Enter ID (4 digit mailbox/extension number), press #.
Step 2 Enter Password
Enter DEFAULT PASSWORD:
12345
P r e s s #
Step 3 Record Your Name
Y ou w ill b e a ske d t o r e cor d yo ur na m e .
At the tone, say your name, then press #.
P r e s s # , a g a i n t o a c c e p t .
Step 4 Record Greeting
Press 1 to record your greeting, then press # to end recording.
P r e s s # t o s a v e it a nd c o n t i n u e .
Step 5 Change Password
Y o u a r e r e q u i r e d t o p e r s o n a l i z e y o u r password. Password must be at least 4 digits
E nt e r your New p a ss w or d , p r e ss #.
R e -e nt e r your New p a ssw or d , p r e ss #.
Step 6 You are listed in Directory Assistance,
Press #
From Offsite
Dial the Voicemail telephone number
425-739-8240.
P r e s s
*
.
Enter ID (4 d ig it mailbo x numb er).
P r e s s # .
Enter PASSWORD, press #.
PLAYING YOUR MESSAGES
To Listen to New or Existing Messages
Press
1 Hear New messages
31 Review Old messages
While Listening to Messages
Press
1 Skip Back
11 Restart
8 Pause/Resume
9 Fast Forward
# Skip to End
4 Slow Playback
44 Slower Playbacks
5 Play Message Properties
6 Fast Playback
66 Faster Playbacks
# Skip Message, Save as New
After Listening to the Message
Press
7 Skip Back
1 Repeat Message
9 Play Message Properties
5 Forward Messages
3 Delete Message
4 Reply
2 Save
# Save As Is
*
Cancel
Cisco Unity Voicemail Quick Reference
Retrieve Message
1 New
3 1 Saved
3 2 Deleted
During Message
1 Restart message 7 Rewind message
2 Save
3 Delete
8
9
Pause Resume
Fast-forward
4 Slow playback # Fast-forward to end
5 Change volume # # Skip message, save as is
6 Fast playback
After Message
1 Replay Message
2 Save/Restore as saved*
6 Forward message
6 Save as new/Restore as new*
3 Delete 7 Rewind message
4 Reply
4 2 Reply to all
4 4 Call the user*
7
#
Play message properties
Save as is
Find Voice Message
5 Find messages*
1 From another user
2 From all outside callers
3 From a specific outside caller
0
2 Send
Record and address message
# Send now
1 Add name
3 Message Options
Change Preferences
1 Greetings
4 Setup options 2 Message settings
3 Personal settings
4 Transfer settings
1
1 Change address
2 Change recording
3 Set special delivery
4 Review message
# Send
Recording the greeting 2 Turn on/off alternate greeting
1 Change Message notification
3 Change menu style
4 Edit private lists
1 Change password
3 Change recorded name
4 Change directory listing
1 Add name 2 Hear all names 3 Remove names
1 Hear recording 2 Save recording 3 Rerecord 4 Add to recording rrrecording
1 Urgent 2 Return receipt 3 Private
1 Pager 2 Home phone 3 Work phone 4 Mobile phone
1 Select full or brief menus
1 Hear Lists 2 Change names on a list
1 Change listing status
3 Edit other greetings 4 Hear all greetings
Use These Keys Anytime
* Cancel or back up
Lake Washington Technical College IP Phone Agent User Guide
IP Phone Agent
IP Phone Agent is a telephone system service that allows agents to log in to receive calls to a telephone number as part of a coordinated group. There are three pieces of information that make up an Agent ID:
User ID: An agent's user ID is the same as an agent's Lake Washington Technical College network ID.
Password: The initial password for each agent is "12345" (without the quotes). Instructions for changing this password will be provided in the Lake Washington Technical College Unified Communications Manager User Web
Page Guide.
Extension: The agent's ACD Extension (as shown on the paper label on the agent's phone, this will be on the bottom line button). In some documentation and online resources for the system, ACD Extension may also be represented at IPCC
Extension.
Starting IP Phone Agent
Press the Services button on your phone. Use the navigation button to scroll to the IP Phone Agent service.
This is an example of the IP Phone Agent screens shown in the Cisco IP Phone Agent User Guide, which will be reproduced in this guide. This guide was written with a different phone model as a reference. It has been seen that the content of the following screen is shown in the 6961 series phone, just one line of text at a time. Use the navigation button on the phone to see other lines of the screens shown in this guide. This applies to all the IP Phone Agent screen figures in this guide. fP Phone Agent initial menu your menu might differ)
Time and date Primary extension
Screen title
Menu option
14:23 02/15/09 8100
SERVICES
1 IP PHONE AGENT
Soft key definitions
Make Your Selection...
Select Exit
One Button Login
Another phone service on the ACD phone is One Button Login. This service holds the agent's login credential, and when activated, directly sends the credential to the Contact Center server, and logs the agent in to the system. This service will be invoked by the second line button from the bottom on the 6961 phone. The agent can log in to their queue, and begin taking calls at the press of one button.
Initially, the One Button Login service has been programmed with the initial password shown at the top of this document so that this button is effective upon deployment of the phone. If the agent wishes to change their password, they will also have to change the password stored in their One Button Login service. This is covered in an additional guide.
Press the One Button Login button to start and login to IP Phone Agent.
