Alcatel-Lucent Alcatel 8 Series IPTouch 4068, I4039, IP Touch 4038, IP Touch 4068, Ip touch 4039 User Manual
Add to My manuals33 Pages
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Alcatel
-Lucent
OmniPCX
Enterprise
Communication Server
Alcatel -Lucent IP Touch
40
6 8 Phone
Alcatel -Lucent IP Touch
40
38 Phone
Alcatel -Lucent
40
3 9 Digital Phone
User manual
Introduction
Thank you for choosing a telephone from the Alcatel-Lucent IP Touch 4038/4068 & 4039 Digital Phone range manufactured by
Alcatel-Lucent .
Your IP Touch & Digital Phone terminal has a new ergonomic layout for more effective communication.
A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program your telephone.
a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,
communication is even more convenient using the audio keys (loudspeaker, handsfree),
the convenient alphabetic keypad, to call your parties by name.
How to use this guide
• Actions
Lift the receiver.
Hang up.
• Keypad
5 jkl c
3 def
6 mn o
Numeric keypad.
Alphabetic keypad.
2 Specific key on numeric keypad.
• Navigator
Move the navigation key up, down, to the left or to the right.
Smith John
…
To go back one level (press and release) or to return to the welcome page (press and hold) ; during a call, can be used to access the different pages (Menu, Main, etc.) and to return to the telephone screens.
• Display and display keys
Partial view of display.
Display key.
• Audio keys
Speaker,
Handsfree.
Adjustment “reduce”.
• Programmable keys and icons
Line key.
Adjustment “increase”.
• Other fixed keys
Hold and Transfer keys.
Icon corresponding to key.
MENU key.
Voice mail access key.
• Other symbols used
Means that the feature is accessible from the Menu page.
Means that the feature is accessible from the Main page.
Means that the feature is accessible from the Info page.
Means that the feature is subject to programming. If necessary, contact your installer.
Means that the feature can be accessed by pressing a programmed key - see Program the keys for the Main page or the add-on module .
These symbols may be supplemented by small icons or text.
3
1.
2.
3.
4.
5.
Contents
Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6
Description of the screens and Bluetooth® handset. . . . . . . . . . . . . . . . p. 7
1.1
Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.2
Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.3
Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.4
IP Touch Bluetooth® Wireless handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.1
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.2
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.3
Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.4
Activating the loudspeaker during a call (receiver lifted) . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.5
Calling your party by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.6
Make calls via your programmed call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.7
Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.8
Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.9
Callback an unanswered call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.10 Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
2.11 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
2.12 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
2.13 Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.1
Making a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.2
Answering a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.3
Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.4
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.5
Three-way conference with internal and/or external parties (conference) . . . . . . . . . . . p. 14
3.6
Talk simultaneously to more than 2 partys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.7
Casual conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.8
Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.9
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15
3.10 Barge-in/Intrusion into an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15
3.11 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15
3.12 Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16
4.1
Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16
4.2
Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16
4.3
Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16
4.4
Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16
4.5
Calling an internal party on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.6
Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.7
Calling a party on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
4.8
Sending a written message to an internal party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
4.9
Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
4.10 Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . p. 19
4.11 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p. 19
Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
5.1
Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . . p. 20
5.2
Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
5.3
When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
5.4
Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
5.5
Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p. 20
5.6
Applying a selective forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
5.7
Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21
5.8
Cancelling a specific forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21
5.9
Diverting calls when your line is busy (forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21
5.10 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21
5.11 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21
5.12 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
5
6.
7.
8.
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.1
Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.2
Finding out the cost of an outside call made for an internal user from your terminal . . . p. 23
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
7.1
Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
7.2
Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
7.3
Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
7.4
Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
7.5
Adjusting the audio features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
7.6
Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
7.7
Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
7.8
Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26
7.9
Program the keys for the Main page or the add-on module . . . . . . . . . . . . . . . . . . . . . . . p. 26
7.10 Erase a programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26
7.11 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26
7.12 Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
7.13 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
7.14 Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
7.15 Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
7.16 Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
7.17 Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28
7.18 The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28
7.19 Create, modify or consult your intercom list (max. 10 numbers) . . . . . . . . . . . . . . . . . . p. 28
7.20 Installing a Bluetooth® Wireless Technology handset (matching) . . . . . . . . . . . . . . . . . . p. 28
7.21 Use of the Bluetooth® handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28
7.22 Installing a Bluetooth® Wireless Technology headset (matching) . . . . . . . . . . . . . . . . . . p. 29
7.23 Using a Bluetooth® Wireless Technology headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29
7.24 Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology . . . . . p. 29
ACD : Poste agent/Poste superviseur . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30
8.1
Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30
8.2
Open a supervisor session (LogOn). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30
8.3
ACD application welcome screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30
8.4
Close an agent session (LogOff) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30
8.5
Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 31
8.6
Open a supervisor session (LogOn). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 31
8.7
Processing group- Supervisor entry/withdrawal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 31
8.8
Supervision or acceptance of an assistance request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 31
8.9
Close a supervisor session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 31
Annex
Writing accented or special characters with the phone keyboard
Compliance
Getting to know your telephone
Receiver
(possibility of a wireless handset - Bluetooth® - Alcatel-Lucent IP Touch 4068
Phone only)
Adjust the tilt of the screen
LED
• Green flashing: arrival of an internal call
• Orange flashing: arrival of an external call
• Red flashing: priority or alarm call
Display and display keys
Contains several lines and pages providing information on calls and the features accessible via the 10 keys associated with the words on the screen.
Forward icon: pressing the key next to this icon allows you to program or change the forward feature.
Receiver connected.
Appointment programmed.
Silent mode enabled.
Telephone locked.
Display keys: pressing a display key activates the feature shown associated with it on the screen.
Navigation
OK key: used to validate your choices and options while programming or configuring.
Left-right navigator: used to move from one page to another.
Up-down navigator: used to scroll through the content of a page.
Back/Exit key: to return to previous menu (short press) or return to first screen (long press); during a call, provides access to welcome screens (Menu, Info, ...) and to return to the call icon screens.
Welcome screens
Menu page: contains all features and applications accessible via the keys associated with the words on the screen.
Main page: contains call line keys (allowing supervision of calls) and programmable call keys.
Info page: contains information on the telephone and the status of its features: name, telephone number, number of messages, activation of forwar feature, appointment reminder, etc.
Call display
Incoming call.
Call in progress or outgoing call.
Socket for connecting headphones or a handsfree/speaker unit Alphabetic keypad
Audio keys
END key: to terminate a call.
Handsfree/Speaker Key: t o make or answer a call without lifting the receiver.
• Lit in handsfree mode or headset mode (short press).
• Flashing in speaker mode (long press).
Intercom/Mute key:
• During a call : press this key so that your party cannot hear you.
• Terminal idle : press this key so that you can automatically answer a call without lifting the receiver.
To adjust the speaker or receiver volume up or down
Call on hold.
If you get two calls at the same time, you can switch from one call to the other by pressing the display key associated with each call.
Left-right navigator: used to check calls.
Extension unit
An extension unit can be fitted to your telephone. This provides additional keys which can be configured as feature keys, line keys, call keys etc.
To affix labels: push the holding strip of the unit backwards to you and lift it. Install the label under the keypad, in the housing designed for, and place the keypad back into position.
6
Feature keys and programmable keys
Guide key: used to obtain information on features of the 'menu' page and to program key of the 'main' page.
Messaging key to access various mail services : if the key flashes, a new voice message or a new text message has been received.
'Redial' key: to access the 'Redial' feature.
Hold: the call is placed on hold.
Transfer: transfer the call to another number.
1
Description of the screens and
Bluetooth® handset
Other
1.1
Welcome screens
Menu page: Main page: Info page:
Date
Scroll bar: shows the position on a page
Tue 16 jan 2004
Menu Main
Settings
Appointment
Info
Lock
Time and status icon
Call forwarding icon:
Stationary : no forwarding activated.
Rotating : forwarding activated - blue: immediate forwarding - orange: forwarding if busy or absent
Displays the content of the page selected
Main page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the speed dial keys (apart from those displayed by default). Direct call keys are programmed or modified via the Information key.
Tue 16 jan 2004
Menu Main
Line
Info
Anne
Pascal
Info page: contains information on the telephone and the status of its features: name, telephone number, number of messages, activation of forwar feature, appointment reminder, etc.
Tue 16 jan 2004
Menu
Name: Anne
Number: 77942
Main Info
Menu page: contains all features and applications accessible via the keys associated with the words on the screen.
From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment, lock the terminal, define the default page displayed, configure voice mail, and access telephone features such as calling back one of the last 10 numbers or intercepting calls.
Lun 16 jan 2004
Menu Main
Settings
Appointment
Info
Lock
Left-right navigator: used to move from one page to another.
Up-down navigator: used to scroll through the content of a page.
7
1
1.2
Call management screen
Description of the screens and Bluetooth® handset
1.3
Application screen
Date Incoming call icon
Tue 16 jan 2004
Time and status icon Date Application name
Call holding icon Call in progress icon
Incoming call presentation screen.
This screen is temporarily displayed when a call arrives and shows the name and/or number of the caller.
Events screen
Pop-up display of features accessible while the call is taking place
Conference
Application screen: displays information relevant to programming or configuring the telephone.
Events screen: displays events connected to the programming or configuration operations in progress, confirmation, rejection, error, etc.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).
When a call is in progress, use the left-right navigator to look at held or incoming calls.
Use the up-down navigator to display the features accessible. These features (transfer, conference, etc.) are directly related to the status of the call consulted. For example, the transfer feature will not be available between a call in progress or a held call and an incoming call.
Back/Exit key: used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc.
Calls can also be managed from the Main page.
While the call is in progress, press the Back/Exit key and display the Main page.
Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller of your choice by pressing the key associated with him.
Time and status icon
Application screen
8
1 Description of the screens and Bluetooth® handset
1.4
IP Touch Bluetooth® Wireless handset (Only available on Alcatel-Lucent
IP Touch 4068 Phone set)
• Installing or replacing the Bluetooth® handset battery
LED
Green flashing: normal operation.
Green steady: handset charging.
Orange flashing: battery charge low or handset outside coverage zone.
Orange steady: malfunction.
Off-hook/On-hook and
Volume/Mute keys
Off-hook/On-hook: press this key to take or terminate a call
Volume/Mute :
• short successive presses to change the handset volume level (3 levels)
• long press to ensure your party no longer hears you
Battery
2
1
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/Onhook key to take or terminate the call. Just off-hook/on-hook the Bluetooth® handset.
• Installing or replacing the Bluetooth® handset battery
• Lift up the battery cover
• Slide out the battery holding part
The battery recharges when the Bluetooth® handset is on its base.
9
2
2.1
Making a call
Using your telephone
Other
2 ab c
5 jkl
3 def
6 mn o dial the number for your call
OR
Handsfree lift the receiver
2 ab c
5 jkl
3 def
6 mno number required
OR lift the receiver (IP
Touch Bluetooth®
Wireless handset -
Alcatel-Lucent IP
Touch 4068 Phone)
2 ab c
5 jkl
3 def
6 mn o number required
2 ab c
5 jkl
3 def
6 mn o number required
OR OR programmable line key dial by name
Paul
00:23' you are on a call with the destination number
To make an external call, dial the outside line access code (9) before dialing your party's number. The digit 9 is the default code for an outside line.
For the attendant, dial '0' (by default).
• If the internal or outside number does not reply:
StSpkr announ.
broadcast a message on the loudspeaker of the free terminal
OR
Call back request callback to a busy terminal
OR
Text mail
OR OR send a voice message go to next screen
Text mail send a written message
10
2.2
Answering a call lift the receiver
OR lift the receiver (IP
Touch Bluetooth®
Wireless handset -
Alcatel-Lucent IP
Touch 4068 Phone)
OR handsfree
OR
Paul is calling press the key next to the
'incoming call' icon
2.3
Using the telephone in 'Hands free' mode
Terminal idle: press and release
Call in progress: you are in handsfree mode terminate your call
Paul
00:23' you are on a call with the destination number press and release
During a call, you can lift the receiver without terminating the call.
2 Using your telephone
2.4
Activating the loudspeaker during a call (receiver lifted) - Speaker.
the loudspeaker key flashes
Paul
00:23' you are on a call with the destination number activate loudspeaker
(long press)
OR adjust volume
(9 levels) deactivate loudspeaker
(long press)
The key is no longer lit press and release the loudspeaker key to switch to handsfree mode (light steady).
2.5
Calling your party by name (company directory)
Display of all the parties meeting the search criteria enter the name or initials or the surname and first name of your party select the type of search you want (last name, last name and first name* or initials*)
OR OR display the previous and next names press the key associated with the party to call modify the search
*Name must be entered in format name/space/first name.
This key is used to display the entire name when it is truncated.
2.6
Make calls via your programmed call keys access the 'Main' page
Helen select the party you want to call from the programmed call keys call the selected party
2.7
Calling from the common directory
Your terminal has access to a common directory of outside numbers.
2 ab c
5 jkl
3 def
6 mn o directory number
2.8
Redial reach the ' Menu ' page
Redial
OR
'Redial' key reach the ' Menu ' page
2.9
Callback an unanswered call
• Call back the last caller
Callback last caller
No answer Last caller: call back the last caller last number redial
11
2
• List of last callers:
No answer reach the ' Menu ' page select a name or a number
• Erase the list of unanswered calls
No answer reach the ' Menu ' page
Recall unreplied internal calls
OR unreplied external calls unreplied internal calls
OR unreplied external calls
Using your telephone
2.12
Sending DTMF signals
Even if your system is not touchtone by default, during a call you sometimes have to send DTMF signals, to a voice server, an automated attendant or a remotely consulted answering machine.
Paul
00:23' you are on a call with the destination number
*
OR to activate
Send DTMF
The feature is automatically cancelled when you hang up.
2.10
Requesting automatic callback if internal number is busy
2.13
Mute, so that your party cannot hear you
You can hear your party but he/she cannot hear you:
• The terminal:
Call back
Internal number is busy callback request acknowledged
The key lights up
2.11
Answering an internal call in intercom mode
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in handsfree mode. The screen shows the caller’s identity.
• To activate - Terminal idle:
Paul
00:23'
You are on a call with the destination number disable microphone corresponding LED lights up
The key is no longer lit resume the call
• The Bluetooth® receiver (Alcatel-Lucent IP Touch 4068 Phone):
When your caller hangs up, intercom mode remains active.
• To deactivate - Terminal idle:
The corresponding LED goes out press the handset volume/mute key (press and hold)
12
3
During a call
Other
3.1
Making a second call during a call
During a call, you can call a second person (consultation call): h old
Paul
00:23' you are on a call with the destination number menu
Paul main info
10:30 the first call is placed on hold
2 ab c
5 jkl
3 def
6 mn o
OR
2 ab c
5 jkl
3 def o
6 mn number of second party name of second party
• Other methods for calling a second party
2 ab c
5 jkl
3 def
6 mno
Dial the number for your call.
Name of second party.
John
00:23
- To access the 'Redial' feature (press and hold).
- Call back one of the last 10 numbers dialed (short press).
Programmable line key.
• To cancel your second call and recover the first:
Cons call off
OR
John
00:23
Paul
00:23'
If you make an error, hang up: your telephone will ring and you will recover your first call.
3.2
Answering a second call during a call
• A second party is trying to call you:
Paul
00:23' you are on a call with the destination number
Answer displayed call:
Paul is calling name or no. of the caller displayed for 3 seconds
Take call
OR
John
00:23 line key for which icon is flashing
• To return to your first caller and end the call in progress the first call is placed on hold
OR
John
00:23
Paul
In conversation key associated with the
'incoming call' icon
OR
3.3
Switching between calls (Broker call)
During a call, a second call is put on hold.
To alternate between calls:
John
00:23 key associated with the
'incoming call' icon
Paul
00:52 place your first party on hold
13
3
3.4
Transferring a call
• To transfer your call to another number:
Paul
00:23' you are on a call with the destination number transfer
2 ab c
5 jkl
3 def
6 mn o press 'Transfer' key dial the number to be called transfer press to perform the transfer
Transfer between two outside calls may not be possible, depending on system configuration.
3.5
Three-way conference with internal and/or external parties
(conference)
During a call, to establish a three-way conference:
¤Conference
2 ab c
5 jkl
3 def
6 mno
¤Conference code for
“ Conference ” number of second party press to establish the three-way conference feature
Cancel conference and return to first correspondant (if conference is active):
End conference
Hang up on all correspondant (if conference is active):
End conference
OR
After the conference, to leave your two parties talking together:
Transfer
OR
During a call
3.6
Talk simultaneously to more than 2 partys
You are in a conference call with 2 partys. To add another party to the conference:
Paul
John
Call back 00:23
Add
2 ab c
5 jkl
3 def
6 mno
OR party’s name or number
Insert main
4
3.7
Casual conference
During a 3-way conference, you can add up to three additional participants.
You are in a 3-way conference
Add
2 ab c
5 jkl
3 def
6 mno number required
Insert your party answers
14
3.8
Placing a call on hold (HOLD)
• Private hold:
During a call, you may place the call on hold and recover it later, on the same telephone h old
Paul
00:23' you are on a call with the destination number
• Press 'Hold' to recover the call on hold: h old
Paul
Paul your call is placed on hold
Paul
00:23'
3
• Common hold: to recover your call on any telephone in your system.
On hold
Paul
00:23' you are on a call with the destination number
Recover the call on hold from any telephone: your call is placed on hold
Paul
00:23' key associated with the 'incoming call' icon
3.9
Parking a call
Park/retrieve call
You can park a call and retrieve it on another extension:
Park the call
Paul
00:23' you are on a call with the destination number
A parking announcement message is displayed on the screen of the parking destination set.
• To recover the parked call:
Park/retrieve call
To automatically take the parked call, pick up the handset of the parking destination set.
Settings My services Consultation reach the ' Menu ' page
Call pick up services
Park/retrieve call
During a call
If the parked call is not recovered within a preset time (1 min 30 by default), it is either transferred to the attendant or it rings back the extension that parked the call, depending on system configuration.
3.10
Barge-in/Intrusion into an internal call
Your party’s line is busy. If the number is not “protected” and if authorized, you can intrude into the call:
Barge In Barge In same key to exit
• Protection against Barge-in/intrusion:
Intrusion protection press programmable key
2 ab c
5 jkl
3 def
6 mn o enter the number desired
Protection is cancelled when you hang up.
3.11
Adjust audio volume
During a call, to adjust the volume level of the loudspeaker or receiver:
Paul in conversation you are on a call with the destination number
3.12
Signal malicious calls
OR adjust audio volume
Malicious
This key lets you signal a malicious call. If this call has an internal source, it is signalled to the system by a special message.
15
4.1
4
Sharing
Other
Answering a night or a general bell
Night service call pickup
When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer:
Settings My services reach the ' Menu ' page
Consultation Call pick up services
Night service call pickup
4.2
Manager/assistant screening
Screened list:
System configuration allows “manager/assistant” groups to be formed, so that the manager’s calls can be directed to one or more secretaries.
• From the manager’s or assistant’s telephone:
Incoming calls are screened by a designated person (assistant, etc.) press programmable key press the same key to cancel
Screening is indicated on the manager’s telephone by the icon corresponding to the
“screening” programmed key.
4.3
Individual pick-up
You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone.
• If the telephone ringing is in your own pick-up group:
Group call pick up
Settings My services reach the ' Menu ' page
Consultation Call pick up services
Group call pick up
• If the telephone ringing is not in your pick-up group:
Individual call pickup
Settings My services reach the ' Menu ' page
Call pick up services
Individ pick up
2 ab c
5 jkl
3 def
6 mn o dial the number of the ringing telephone
Consultation
The system can be configured to prevent call pick-up on certain telephones.
16
4.4
Hunt groups
• Hunt group call:
Certain numbers can form a hunt group and can be called by dialing the group number.
2 ab c
5 jkl
3 def o
6 mn
Group No.
4
• Temporary exit from your hunt group:
Exit station hunt group
Settings My services reach the ' Menu ' page
Consultation Additional services
Exit hunt group
2 ab c
5 jkl
3 def o
6 mn your group number
• Return into your group:
Enter station hunt group
Settings My services reach the ' Menu ' page
Consultation Additional services
Enter hunt grp
2 ab c
5 jkl
3 def
6 mn o your group number
Belonging to a group does not affect the handling of speed dials. A specific telephone within a group can always be called by using its own number.
Sharing
4.5
Calling an internal party on his/her pager
The number called does not answer and you know that the person called has a pager:
2 ab c
5 jkl
3 def
6 mno number called
Paging
2 ab c
5 jkl
3 def
6 mno number called paging in progress is displayed
Your party can answer from any telephone in the system.
4.6
Answering a call on your pager
Paging answer
A call on your pager can be answered from any telephone within the system.
your pager beeps
Settings
Consultation Paging reach the ' Menu ' page
Paging answer
2 ab c
5 jkl
3 def
6 mno your extension number
My services
17
4
4.7
Calling a party on his/her loudspeaker
Your internal party does not answer. If authorized, you can remotely activate your party’s phone:
StSpkr announ.
Paul your party does not answer you are connected to the loudspeaker on your party’s phone (if he/ she has the handsfree feature)
4.8
Sending a written message to an internal party
New text messa Send
2 ab c
5 jkl
3 def
6 mno enter the number of the terminal to receive the message
OR enter the first letters of the last name
Predf message xxx xxx
OR
To complete select a predefined message
Msg to create
OR select a predefined message to complete compose a new message xxxxxx xxx
Apply complete your message
Sharing
• The 27 standard messages are shown below:
1 Call me back
2 Call me back tomorrow
3 Call me back at _:_ (*)
4 Call back _____ (*)
5 Call the attendant
6 Call the assistant
7 I will call back at _:_ (*)
8 Use paging
9 Please retrieve your fax
10 Please retrieve your mail
11 Please cancel your forwarding
12 Visitors are waiting
13 You are expected at reception
14 Meeting at _:_ (*)
15 Meeting on ___ (*);
16 Meeting on ___ at _:_ (*)
17 Out for a while
18 Absent for the rest of the day
19 Absent, back at _:_ (*)
20 Absent, back on ___ at _:_ (*)
21 On vacation, back on ___ (*)
22 External meeting
23 External meeting, back on ___ (*)
24 I am in room nr __ (*)
25 In a meeting - do not disturb
26 At lunch
27 Indisposed
(*) Messages to be completed using numeric keypad
4.9
Sending a copy of a voice message new voice message
2 ab c
5 jkl
3 def
6 mn o personal code
Forward msg
Display shows the number of new and old messages
Consult
Exit
2 ab c
5 jkl
3 def
6 mn o dial the number to be called
OR
Spell name
OR
# dial by name
Send send message
18
4
4.10
Sending a recorded message to a number/a distribution list new voice message
2 ab c
5 jkl
3 def
6 mn o personal code
Exit
Send record message
2 ab c
5 jkl
3 def
6 mn o dial the number to be called
Send
OR end recording
Spell name
OR
# dial by name
OR
Exit send message end of broadcast
4.11
Broadcasting a message on the loudspeakers of a station group
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:
2 ab c
5 jkl
3 def
6 mn o number of broadcast group speak, you have 20 seconds OR
The message will only be broadcast on terminals not in use and which have a loudspeaker.
Sharing
19
5
Keeping in touch
Other
5.1
Diverting calls to another number (immediate forwarding)
The number can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.).
Immediate forward
2 ab c
5 jkl
3 def
6 mno dial the number to be called
Do not disturb activated
You can make calls, but only the destination number can call you.
5.2
Forwarding your calls to your voice message service
Imm fwd to VM
Do not disturb activated
5.3
When you return, review your recorded messages
The light indicates that messages have been received.
Consult new voice message
2 ab c
5 jkl
3 def
6 mn o personal code
Replay
Display shows name of sender, with date, time and ranking of message
OR
Erase listen to message
Call back
OR
Call sender of message
OR
Save archive the message erase message
Exit
OR terminate consultation
20
5.4
Diverting calls to your pager
Radio paging
Callers will be able to contact you while you are moving around the company:
Do not disturb activated press programmable key
5.5
Forwarding your calls from the receiving terminal (“Follow me”)
Remote forward
You wish to receive your calls in your present location:
Use the “Follow me” feature.
Other fwd Remote forward
2 ab c
5 jkl
3 def o
6 mn your extension number
OR press programmable key
2 ab c
5 jkl
3 def
6 mn o your extension number
Do not disturb activated
5.6
Applying a selective forwarding;
You can forward your primary number and your secondary number or numbers to different sets.
Settings My services Consultation reach the ' Menu ' page
Forward service Principal line selection
OR
Secondary line selection select the number to forward
2 ab c
5 jkl
3 def
6 mno number receiving forwarding
5
5.7
Cancelling all forwardings
Deactivate Deactivate forward
Keeping in touch
OR
Program another type of forwarding, if desired
5.10
Do not disturb
Do not disturb On/Off
You can make your terminal temporarily unavailable for all calls.
Settings My services Consultation
5.8
Cancelling a specific forwarding programmed key corresponding to type of forwarding
(group or selective)
5.9
Diverting calls when your line is busy (forward if busy)
Forward on busy
Callers will be able to contact you while you are moving around the company:
Forward Other fwd
OR reach the ' Menu ' page
Forward on bus
2 ab c
5 jkl
3 def
6 mn o number receiving forwarding forwarding is acknowledged
OR press programmable key
2 ab c
5 jkl
3 def o
6 mn number receiving forwarding forwarding is acknowledged
Do not disturb & locking
Do not disturb
On/Off
Do not disturb activated
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.
5.11
Leaving a recorded message for internal callers
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
New text messa Fwd to text
OR
Predf message select a predefined message
Msg to create compose a new message
To complete
OR xxxxxx xxx select a predefined message to complete
Apply complete your message
21
5 Keeping in touch
5.12
Consulting written messages
The light indicates that messages have been received.
number of messages received
New text messa Read message
Display shows name of sender, with date, time and ranking of message
Recall
OR
OR call sender of message
Text answer
OR answer with a text message
OR
Save record message terminate consultation
OR
Next message next message
22
6
Managing your charges
Other
6.1
Charging your calls directly to business accounts
You can charge the cost of your outside calls to business account numbers.
Settings My services reach the ' Menu ' page
Consultation Additional services
Business accoun code
2 ab c
5 jkl
3 def
6 mn o
2 ab c
5 jkl
3 def
6 mn o number of business account
6.2
number required
Finding out the cost of an outside call made for an internal user from your terminal
My services Consultation Settings reach the ' Menu ' page
Consultation & callbacks
Charging information
23
7.1
7
Programming your telephone
Other
Initializing your voice mailbox
Light flashes
Enter your personal code, then record your name following the voice guide instructions
Your personal code is used to access your voice mailbox and to lock your telephone.
7.2
Customizing your voice greeting
You can replace the greeting message by a personal message.
No new voice message
2 ab c
5 jkl
3 def
6 mn o personal code
Perso options
Normal prompt Perso greeting
OR press to return to the default message
Accept
OR
Restart record message
OR
Greeting msg
Replay confirm re-record a message replay message
Perso greeting
End end recording
24
7.3
Modify the password for your phone set
Settings Set Password reach the ' Menu ' page
2 ab c
5 jkl
3 def
6 mn o old code
(4 digits)
2 ab c
5 jkl
3 def o
6 mn enter new password again to confirm
2 ab c
5 jkl
3 def
6 mn o new code
(4 digits)
OR
Apply
OR
Apply
This code acts as a password controlling access to programming functions and the user
' Set Locking ' feature (code by default: 0000).
7.4
Modify the password for your voice mailbox
Password
No new voice message
2 ab c
5 jkl
3 def
6 mn o personal code
My password
Perso options
2 ab c
5 jkl
3 def o
6 mn new code
(4 digits)
#
Admin options
As long as your voice mailbox has not been initialized, the personal code is 1515.
7
7.5
Adjusting the audio features
Settings Set reach the ' Menu ' page
T
Choose the tune:
Internal call
OR
External call
OR
Priority Call select the type of call to which the ringing is to be associated select the melody of your choice (16 tunes)
T
Adjusting the ringer volume:
Ringing level
OR select the level of your choice:
(12 levels)
T
Activate/deactivate silent mode:
More options ¤ Silent mode × Silent mode to activate to deactivate
T
Activate/disable meeting mode (progressive ringing):
More options ¤ Progressive ringing to activate
× Progressive ringing to deactivate
Ringing
Programming your telephone
T
Activate/deactivate discreet ring mode:
¤ One beep before ringing
OR
¤ Three beeps before ringing to activate
T
Adjust ringer volume while a call arrives:
× One beep before ringing
OR to deactivate
× Three beeps before ringing
OR
Paul is calling your telephone rings
7.6
adjusting the ringer volume:
Adjusting screen brightness
(Alcatel-Lucent IP Touch 4038 & 4039 Digital Phone)
Settings Set Contrast reach the ' Menu ' page
OR increase or decrease the contrast
7.7
Selecting the welcome page
This feature is used to choose the page displayed by default on the telephone.
Settings Set Home page select the default page
25
7 Programming your telephone
7.8
Selecting language access the Main page using the navigator
To program a number:
Settings press the key you want to program
Set Language reach the ' Menu ' page
2 ab c
5 jkl
3 def
6 mn o enter your personal code select the language of your choice
7.9
Program the keys for the Main page or the add-on module
You can program call numbers and features for the 'Main' page keys and the add-on module keys.
Speed dial to program a number
OR
My services to program a feature
Speed dial
2 ab c
5 jkl
3 def o
6 mn enter the number enter the name
Apply confirm
To program a feature:
My services follow informations displayed on the screen
Other possibilities:
Modify modify contents of entry displayed
OR
Erase delete
7.10
Erase a programmed key
Settings Set Key program reach the ' Menu ' page
Main page Erase access the 'perso' page if necessary select the key to erase
7.11
Programming an appointment reminder
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
Appointment
2 ab c
5 jkl
3 def
6 mno enter time of appointment reach the ' Menu ' page
2 ab c
5 jkl
3 def
6 mn o dial the number of the appointment destination set
The ' Appointment programmed ' icon is displayed on the welcome page.
• At the programmed time, your telephone rings:
If your calls are forwarded to another terminal, the forwarding is not applied to the reminder call.
26
7
• To cancel your reminder request:
Appointment Erase reach the ' Menu ' page
The ' Appointment programmed ' icon disappears from the welcome page.
7.12
Identifying the terminal you are on
The number of your telephone is displayed on the 'Info' page.
Access the Info page using the navigator.
Programming your telephone
7.15
Call the associated set
The number of another set can be associated with your set number (see Modify the associated number).
To call it:
Settings My services Consultation
Associate servic Call associate start the call
7.16
Forward your calls to the associated number
If you have previously defined an associated number, you can forward your calls to this number.
Settings My services Consultation Associate servic
7.13
Lock / unlock your telephone reach the ' Menu ' page
Lock
2 ab c
5 jkl
3 def o
6 mn depending the displayed informations, enter your password or confirm your telephone is locked/unlocked
7.14
Configuring the audio jack of your telephone
By default, the audio jack of your telephone can be used to connect a headset, handsfree kit or loudspeaker.
Settings Set Plug jack reach the ' Menu ' page
Headset
OR
Hands-free
OR
Speaker
Overflow to associate for forwarding when you do not answer
OR
Overflow if bus to associate for immediate forwarding when your line is busy
Apply
OR
Ovflow busy/no to assoc
OR for forwarding if you do not answer or if you are busy
Deact overflow to associate to cancel the forwarding to associate function
27
7 Programming your telephone
7.17
Modify the associated number
The associated number can be a phone set number, the voice mail number or the pager number.
My parameters My services associated reach the ' Menu ' page
2 ab c
5 jkl
3 def
6 mn o
Enter your personal code
Modify
2 ab c
5 jkl
3 def
6 mn o enter the new associated number acceptance of the programming is displayed
7.18
The Tandem configuration
This configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a
DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main set. When you receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing. When all the lines of the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its own number, but in this case, the tandem function will no longer be taken into account. Most of the functions are common to the two sets, for example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set, for example: individual directory, last number redial, out of service, set padlock, etc.
For more information regarding this configuration, contact the person in charge of your installation.
7.19
Create, modify or consult your intercom list (max. 10 numbers)
7.20
Installing a Bluetooth® Wireless Technology handset (matching)
- Alcatel-Lucent IP Touch 4068 Phone
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal.
My parameters Set BlueTooth reach the ' Menu ' page
Add device with the handset turned off, press the 2 Bluetooth® handset keys at the same time
(long press) searching for Bluetooth® equipment, wait until the detected equipment type and the address is displayed select the relevant equipment the 3 note audible signal indicates that the handset has been installed correctly (the LED flashes green or orange depending on the battery charge level) you will hear a 3 note signal and the
LED will flash green and orange alternately
Add
• Error messages
Settings My services reach the ' Menu ' page
Interphone follow instructions given on display the Bluetooth® handset emits a sequence of 4 beeps
The generation of your station is earlier than the generation of your
Bluetooth® handset
The station displays an error message indicating an incompatibility between the station and the Bluetooth® handset
The generation of your
Bluetooth® handset is earlier than the generation of your station
28
7 Programming your telephone
7.21
Use of the Bluetooth® handset (Alcatel-Lucent IP Touch 4068 Phone)
The Bluetooth® cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter from the set.
The handset has a LED and two buttons.
• Light
• Green flashing : normal operation.
• Green steady: handset charging.
• Orange flashing : battery charge low or handset outside coverage zone.
• Orange steady: malfunction.
• Off-hook/On-hook and Volume/Mute keys
Off-hook/On-hook : press this key to take or terminate a call.
Volume/Mute :
• short successive presses to change the handset volume level (3 levels)
• long press to ensure your correspondent no longer hears you
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/Onhook key to take or terminate the call. Just off-hook/on-hook the Bluetooth® handset.
Add device confirm your choice searching for Bluetooth® equipment, wait until the detected equipment type and the address is displayed select the relevant equipment
2 ab c
5 jkl
3 def
6 mn o enter the PIN code of the headset *
Add acknowledgement message and display of the headset icon on the terminal screen
* Refer to the user documentation supplied with the headset.
7.23
Using a Bluetooth® Wireless Technology headset -
Alcatel-Lucent IP Touch 4068 Phone
Refer to the user documentation supplied with the headset.
7.24
Deleting an accessory (headset, handset, etc.): Bluetooth®
Wireless Technology
7.22
Installing a Bluetooth® Wireless Technology headset (matching)
- Alcatel-Lucent IP Touch 4068 Phone
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal. Before performing the matching operation, the headset must be in detectable mode*.
My parameters Set BlueTooth reach the ' Menu ' page
My parameters Set BlueTooth reach the ' Menu ' page
My devices
Remove device display of the different equipment matched select the equipment to be removed message acknowledging the equipment has been removed confirm your choice
29
8
ACD : Poste agent/Poste superviseur
Other
8.1
Poste agent
A call centre solution allows optimum distribution of calls to agents according to their availability and skills.
8.2
Open a supervisor session (LogOn)
LogOn
• For a decision maker agent:
2 ab c
5 jkl
3 def
6 mn o enter the processing group number
OR
List select the processing group from a list
2 ab c
5 jkl
3 def
6 mn o enter the identifier number
2 ab c
5 jkl
3 def
6 mn o
Enter your personal code
8.3
ACD application welcome screen
Once the ACD session is open, the agent can access the ACD application dedicated functions.
CC
Available Agent
Unavailable
Supervisor
LogOff
Welcome guide
WrapUp
Queue info
Private info
ACR mgmt.
Alcatel-Lucent IP Touch 4038/
4068 & 4039 Digital Phone
Unavailable
WrapUp
This function allows the agent to be 'logged out' from the ACD application.
The 'logged out' function is activated; by default, on opening an agent session (system configuration), by the supervisor or by the agent himself.
The agent changes this 'logged out' status by pressing the display key associated with this function.
After each ACD call, the agent automatically assumes Wrap-up mode.
During this mode, the agent does not receive any ACD calls and can carry out the tasks associated with a call.
This mode can be terminated at any time by pressing the display key associated with the
Wrap-Up function or by waiting for the end of the timer (system configuration).
When the agent is on a break, waiting for a call or in Wrap-up mode, he calls his supervisor directly by pressing this key.
Supervisor
Queue info
By pressing this key, the agent accesses information regarding the queue (number of calls waiting, average or maximum waiting time, number of free, busy or logged out agents.
Private info
Pressing this key informs the agent about the configuration of his set (forwarding status, presence of new messages, associated set, name and number of the set, etc.).
Welcome guide
ACR mgmt.
Help
This key allows the agent to configure the welcome messages, recording, activation/ deactivation, loading or playback of a welcome message.
Access to welcome message configuration involves entering the agent identifier number and a password.
The agent can act on the distribution of the ACD calls by assigning or not assigning expertise areas.
Expertise areas can be assigned or deleted one by one or globally.
During a communication, the agent can send an assistance request to the supervisors.
This request can be accepted by a supervisor or rejected if the supervisors are absent, not available or reject the request.
8.4
Close an agent session (LogOff)
LogOff
2 ab c
5 jkl
3 def
6 mn o enter your personal code
Apply the session is closed
30
8 ACD : Poste agent/Poste superviseur
8.5
Poste superviseur
The supervisor is an agent who has been assigned additional rights. In particular, he can assist the agents, supervise agent activity, intrude or listen-in discretely on a call.
A supervisor can also perform the agent function from the same set.
8.6
Open a supervisor session (LogOn)
LogOn
2 ab c
5 jkl
3 def
6 mn o enter the identifier number
2 ab c
5 jkl
3 def
6 mn o
Enter your personal code
CC
1300
Entry
LogOff
Welcome guide
Queue info
Private info
ACR mgmt.
Alcatel-Lucent IP Touch 4038/
4068 & 4039 Digital Phone
8.7
Processing group- Supervisor entry/withdrawal
Entry
2 ab c
5 jkl
3 def o
6 mn select the processing group from a list
OR select the processing group from a list
8.8
Supervision or acceptance of an assistance request
The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the
'Help' function key in the 'Perso' page.
ACD Listening
Agent number:
Listen
Restrictive
Cancel
Barge In
Permanent
Listen
Alcatel-Lucent IP Touch 4038/
4068 & 4039 Digital Phone
By pressing this key, the supervisor starts a discrete listen-in procedure. The supervisor can then listen in on the call between an agent and his party, but cannot participate in the call.
Barge In
Restrictive
This key allows the supervisor to intrude in a communication.
This intrusion is signalled to the agent and his party by an audible beep and the supervisor can cut-in on the call at any time.
If the agent on-hooks or if the supervisor presses the 'Help' key, only the supervisor and the party will be in communication.
The agent is in communication with a party. This function allows the supervisor to talk just with the agent without the party being informed of this intrusion (restrictive).
Permanent
The supervisor can view on his display the dynamic states (out of service, ACD calls, private calls, Wrap-up, pause, etc.) and static states (withdrawn, available, Log-Off, etc.) of an agent in real-time.
Pressing this key results in the rejection of an agent assistance request.
Cancel
31
8.9
Close a supervisor session
LogOff
2 ab c
5 jkl
3 def
6 mn o enter your personal code
Apply the session is closed
Annex
Writing accented or special characters with the phone keyboard
I
Character
Ď ď
Đ đ
Ę ę
Ć ć
Č č
Ă ă
Ą ą
û
ü
ý
ÿ
ö
ø
ù
ú
ò
ó
ô
õ
î
ï
ð
ñ
Ě ě
Ĺ ĺ
Ľ ľ
Keyboard
^i
”i
~d
~n
`o
´o
^o
~o n/a n/a n/a n/a n/a n/a n/a
”o n/a
`u
´u
^u
”u
´y
”y n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Character
Ÿ
Ź ź
Ż
Ů ů
Ű ű ż
Ž ž
Ţ ţ
Ť ť
Ş ş
Š
š
Ř ř
Ś ś
Œ
œ
Ŕ ŕ
Ň ň
Ő ő
Ł ł
Ń ń
Keyboard n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Compliance
howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice.
The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer.
Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products.
To avoid accidentally damaging the set telephone line connector, make sure you position the cord correctly in the compartment intended for this purpose
The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear.
The wording is not contractual and may be subject to change. Some functions of your telephone are controlled by a software key and the configuration of the unit.
Declaration of compliance
We, Alcatel-Lucent Enterprise, declare that the products covered by this user guide are compliant with the primary requirements of the Parliament and Council Directive 1999/5/
CE. A copy of the original of this declaration of compliance can be obtained from your installer.
Consumption in standby: 3,5V.
Alcatel-Lucent IP Touch 4068 Phone & IP Touch Bluetooth® Wireless Handset
This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. .
Operation is subject to the following two conditions : (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation..
Warning : changes or modifications made to this equipment not expressly approved by
Alcatel Lucent Enterprise may void the FCC authorization to operate this equipment.
This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance wit the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try correct the interference by consulting the dealer..
This Class B digital apparatus complies with Canadian ICES-003.
This device has been designed and manufactured not to exceed the SAR (Specific
Absorption Rate) radio frequency power transmission limits established by the different countries concerned. The SAR value measured is equal to 0.0
025 W/kg (the globally accepted maximum limit being 1.6 W/kg).
Information relative to the environment
This symbol indicates that at the end of its life, this product should be subject to special collection and disposal in member countries of the European Union, as well as in Norway and Switzerland. By ensuring this product is disposed of correctly, you will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product. For further details about recycling this product, please contact the supplier who sold you the product.
Operating conditions
Operating temperature range: -5
°
C /45
°
C.
Acoustic shock protection
The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for a transient signal (123 dBspl for Australia) and less than 118 dBspl (rms) for a continuous signal (120 dBA for Australia).
Directive 2003/10/EC specifying the risks inherent in noise at work
The ring contributes towards overall daily noise; at its maximum setting, the level is 105 dBA at 60 cm from terminal. To reduce the level, the following is recommended:
- reduce the setting (9 levels of 5 dB)
- program a progressive ring.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-
Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2008 Alcatel-Lucent. All rights reserved
MU19006USA
D
-E
900 ed01-
08 43
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