Wyrestorm NetworkHD NHD-IP-RX Instruction Manual

WyreStorm HD over IP Solutions

Scalable HD Over IP Solution for

Networked Distribution using

JPEG2000 compression

Part Number NHD-IP-TX

NHD-IP-RX

Instruction Manual

Thank you for choosing this WyreStorm product.

Please read these instructions carefully before installing to avoid complications later.

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Contents

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Introduction

Features

Safety Precautions

Package Contents

Specifications

Panel Description: i. NHD-IP-TX Transmitter ii. NHD-IP-RX Receiver

Connection

Typical Application i. One Transmitter to One Receiver ii. One Transmitter to Multiple Receivers iii. Multiple Transmitters to Multiple Receivers iv. Video Wall

Switch Settings and Requirements

NHD-IP-CTL Browser Configuration & Control i. Matrix Switching Commands ii. TX/RX Settings iii. Alias iv. Commands

NetworkHD Console Configuration i. NetworkHD Console Software Installation ii. Searching Devices iii. Setting Device Parameters iv. Device Settings v. Creating Scenes vi. Sample Video Wall Set Up vii. Video Wall Configuration viii. Video Wall Properties ix. Configuration File Management x. Log

Troubleshooting

Additional Information

FAQ

Maintenance

Provided Service

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Mail In Service i. Warranty ii. Warranty Limits and Exclusions

Installation Reference Logs

1. Introduction

WyreStorm ® NetworkHD TM is a professional grade

JPEG2000 HD over IP extender and control system enabling the distribution of HDMI over a dedicated

IP network switch with powerful KVM and video wall functionality designed for commercial AV applications.

Comprising of an NHD-IP-RX receiver and NHD-IP-TX transmitter extender set together with an NHD-IP-CTL controller, the NHD-IP-RX and NHD-IP-TX extenders facilitate the transmission of an HDMI 1.3 signal (including Full HD

1080p video with 2.1 audio) to one or more HDMI LCD/LED panels or digital projectors over standard Ethernet (Cat5e/6/7) infrastructure.

The modular system architecture of NetworkHD removes the limitations of a traditional fixed platform I/O matrix system without compromising quality or reliability, whilst offering significant cost savings when designing large scale infrastructure systems as well as integrating other features such as Video Wall processing.

Functioning on basic Layer2 SMART switches, NetworkHD does not require advanced integrator Network experience to install, nor does it require a managed network switch with VLAN configured, making it one of the simplest HDMI over IP systems available.

Configuring network switches takes minutes and even the largest distributions can be quickly and easily configured and expanded.

Adding transmitters and receivers as required to enable the system to grow with the needs of the application. NetworkHD uses Bonjour technology to automatically discover system components to make setup a breeze.

The NHD-IP-CTL controller creates a simple, single interface to configure, manage and control the entire NetworkHD system, whilst also capable of fully integrating with WyreStorm Enado control interface for the highest quality total HD distribution and control solution over a network.

For further information on this product and other WyreStorm ranges, visit our website or download our latest product guide. wyrestorm.com

Technical Support: [email protected] US: +1 866 677 0053 EU: +44 (0) 1793 230 343

2. Features

• JPEG2000 lossless video compression

• HDMI Pass-through

• Extend transmission distance to 100m/328ft from the sources at 1080p

• Supports all high definition resolutions: 720p, 1080i,

2. Features

MX0404-QI

• Quick and easy installation – set up in seconds straight out of the box.

• Simplified ports - Input: HDMI – Output: integrated RJ45 connectors for a single Cat5e/6/7 UTP cable to each display point for ease of installation.

• Conforms to IEEE-568B standards

• Each HDMI port also supports DVI signals.

• Each Output port can be fed to multiple displays (cascaded).

• Enables up to 4 HDMI video/audio devices to be independently switched through up to 4 HDMI displays or projectors for uncompressed digital distribution.

• Each output able to show any connected source simultaneously regardless of whether the input carries HDCP encryption.

• Refined for Custom Install and Home Theatre Installations.

• Reads and copies EDID from connected devices with additional

EDID configuration through customisable DIP switch settings if necessary.

• 2k resolution supported.

• Fully 3D compatible – Frame sequential 3D (Blu-ray) and interlaced stereoscopic 3D (satellite broadcasts etc.)

• Supports all high definition resolutions up to and including

1080p and standard video formats.

• RS232 port.

• Choose from 6 switching modes – infrared remote control, front panel buttons, local IR, IR call-back, LAN and RS232.

• Simple switching remote control included, which can also be learned into a universal remote handset to allow the control of multiple devices from one handset.

• Fully compatible for integration with market leading control systems.

• 4 x IR 3.5mm mini-jack ports for each output to link IR from control system to control display

• Additional infrared extension port for longer IR connections

• HDMI v.1.3

• Supports 24Bit Colour depth

• Signalling rate of 6.75 Gbps

• Pack comes complete with 1 x 4x4 Matrix with 19” rack brackets, 4 x 40m IR receivers with mounting brackets, IR receivers, emitters and a Matrix remote control handset.

Additional features included on the RX-1UTP-IR-40

• Transmits one-way signal together with the HDMI signal over a single Cat5e/6/7 cable.

• Receivers capable of 1080p transmissions up to 40m (131ft) under ideal conditions*

• For even greater control and fine tuning, each receiver features a fully adjustable EQ distance range for optimising the transmission signal.

• POE (Power over Ethernet)

• RS232 Control & Pass-Through IP control

• API & PC software control suite

• USB 2.0 signal transmission for KVM (Keyboard, Video,

USB to 5V Cable

• HDCP Compliant

• Web based configuration

• Compatible with any Layer 2 Smart switch interference, the use of straight cable runs with no bends or kinks and no patch panels or wall outlets used. Please

WyreStorm reserves the right to change hardware, strength. For longer transmission distances, RS232 control or HDBT Lite range of matrices, transmitters, receivers and extender sets.

3. Safety Precautions

3. Safety Precautions

WARNING

To reduce the risk of fire, electric shock

1. Do not expose this apparatus to rain, moisture, sprays, drips or splashes and ensure that no objects containing

1. Do not stack NHD-IP-TX units on top of one another. glasses and vases.

Ventilation is crucial to consistent operation of this overheating, do not cover the unit or obstruct ventilation anything that may restrict airflow into the unit.

4. Do not install near external heat sources such as

2. Do not expose this apparatus to rain, moisture, not place near sources of naked flame.

6. Protect the power cable from being walked on, pinched

3. or restricted in any way, especially at plug connections.

Do not place this unit in a confined space such as qualified service personnel.

4. To prevent the risk of electric shock or fire hazard due to overheating, do not cover the unit or obstruct ventilation openings with material, newspaper, cardboard or anything that may restrict airflow into the unit.

5. Do not install near external heat sources such as radiators, heat registers, boilers or any device that produces heat such as amplifiers or computers and do not place near sources of naked flame.

6. Unplug apparatus from power supply during lightening storms or when unused for long periods of time.

7. Protect the power cable from being walked on, pinched or restricted in any way, especially at plug connections.

8. Only use attachments/accessories specified by the manufacturer.

9. Units contain non-servicable parts - Refer all servicing to qualified service personnel

4. Package Contents

NHD-IP-TX

1 x NHD-IP-TX HD over IP Transmitter

1 x 12V DC power supply

3 x Phoenix Male Connector

2 x Mounting brackets

NHD-IP-RX

1 x NHD-IP-RX HD over IP Receiver

1 x 12V DC power supply

3 x Phoenix Male Connector

2 x Mounting brackets


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5. Specifications

Data Rate

Maximum Transmission Distance

I/O Connections

Power Supply

Power Consumption

Input Video Signal

Input DDC Signal

Video Format Supported

Output Video

Output Audio

Operating Temperature

Storage Temperature

Dimensions (HxWxD)

Weight

Certification

150Mbps Maximum

100m/328ft

NHD-IP-TX Transmitter

1 x USB (B type)

1 x RJ45 port

1 x HDMI IN

1 x HDMI OUT

1 x RS232 (3.5mm phoenix)

NHD-IP-RX Receiver

4 x USB (A type)

1 x RJ45 port

1 x HDMI OUT

1 x RS232

1 x AUDIO OUT

12V DC, 5.5mm

5 Watts

1.2 volts p-p

5 volts p-p (TTL)

DTV/HDTV: 1080P/1080i/720P/576P/480P/576i/480i

HDMI 1.3+HDCP

2.1CH Stereo

32°F to 95°F (0°C to 35°C) 10% to 90%, non-condensing

-4°F to 140°F (-20°C to 70°C) 10% to 90%, non-condensing

25mm / 0.98 x 140mm / 5.51’’ x 115mm / 4.53’’

0.9kg / 1.98lb (Pair)

CE, FCC, RoHS

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6. Panel Description

i. NHD-IP-TX Transmitter ii. NHD-IP-RX Receiver

1

2

3

1 2 3

Mode Switcher - Should be set to Normal mode unless instructed by WyreStorm support

Power LED - Constantly lit red when the unit is powered on

Link LED - Constantly lit blue when the Transmitter and Receiver are linked

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2

3

4

5

1 2 3 4 5

Mode Switcher - Should be set to Normal mode unless instructed by WyreStorm support

Power LED - Constantly lit red when the unit is powered on

Link LED - Constantly lit blue when the Transmitter and Receiver are linked

USB3 - USB 2.0 port

USB4 - USB 2.0 port

6

7

4

5

1

2

3

1 2 3

GND - Grounding

4 5 6

Power - 12V / 2A DC power supply input

USB - USB 2.0 port

Ethernet - TCP/IP Connector

HDMI IN - Connect to HDMI source

HDMI OUT - HDMI Local By-pass Out

RS232 - Connect to a RS232 device

7 8

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6

7

8

2

3

4

5

1

1 2 3 4

GND - Grounding

5

USB1 - USB 2.0 port

USB2 - USB 2.0 port

6

Ethernet - TCP/IP Connector

AUDIO OUT

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Power - 12V / 2A DC power supply input

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RS232 - Connect to a RS232 device

Audio Out - Audio break out

HDMI Out - HDMI Local By-pass Out


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7. Connection

Key cat 5 e /6

100m/328ft hdmi

USB

RS232

6

8

Controller

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6

1

Tx

Blu Ray

2

6

Tx

7

5

3 4 rx 5

3 4 rx

KVM

Wiring

The

for performance and longer install times.

RJ45 essential. Poor terminations leads to intermittent

Cat5e/6 Cable Performance Guide

0m 10m

NHD-IP-TX & NHD-IP-RX

20m 30m 40m 50m 60m 70m 80m 90m 100m

0ft 32ft 65ft 98ft 131ft 164ft 197ft 230ft 262ft 295ft 328ft

Attention Ensure good quality cabling is used throughout your system, with no electrical interference, bends, twists, kinks, or other issues that may interfere with signal transmission, including the use of patch panels or wall outlets. Cable connectors should also be in good condition and correctly terminated to required standards, with straight cable runs used where possible and plugs securely connected to ports without straining port enclosures.

The presence of any of these factors in your system can jeopardize successful signal distribution and should be eliminated wherever possible.

1

NHD-IP-TX transmitters to be used with a good quality HDMI cable, ensuring firm port connection.

6 receiver (RX) and Controller (CTL) - if in use.

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7 supplied via the TX).

8. Typical Application

i. One Transmitter To One Receiver

Transmitter

KVM

Key cat 5 e /6

100m/328ft hdmi

USB receiver

ii. One Transmitter To Multiple Receivers

Key cat 5 e /6

100m/328ft hdmi

Media server

Transmitter receiver receiver receiver receiver receiver


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iii. Multiple Transmitters To Multiple Receivers

Blu - Ray

Media server

Transmitter Transmitter Transmitter

Blu - Ray

Pc receiver receiver receiver receiver

iv. Video Wall

Blu - Ray

Transmitter

Transmitter receiver receiver receiver receiver

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receiver


9. Switch Settings & Requirements

NetworkHD can be operated with any Layer 2 Gigabit Smart Switch provided the overall switching capacity or backplane capacity of the switch meets the requirements of the number of transmitters/receivers you have on your network.

Each NHD-IP-TX transmitter will produce up to 150Mb/s of data > therefore 10 x transmitters will require 10 x 150Mb/s

= 1.5 Gbps.

Attention If you are unsure about the network requirements for your NetworkHD system please contact

WyreStorm or your local WyreStorm distribution partner for support.

WyreStorm are not liable if network bandwidth is to blame for poor performance from the NetworkHD system.

NetworkHD does not require multiple VLANs to be configured. Third-party controllers communicate directly with the

NetworkHD NHD-IP-CTL rather the Ethernet switch.

Visit wyrestorm.com

for guides on detailed switch configuration and recommended switch suggestions for different sized NetworkHD systems.

CISCO SG300 + SG500 series switches

Navigate to the switches web browser configuration interface and follow these steps:

1

Enable Bridge Multicast Filtering Status in Multicast > Properties.

2

Enable IGMP Snooping Status in Multicast > IGMP Snooping.

3

Multicast > IGMP Snooping select the VLAN NetworkHD is attached to and press

Snooping Status, Enable IGMP Querier Status, Select IGMP Querier Version IGMPv2.

Edit > Enable IGMP

4

Multicast > Forward All > Set to Forbidden any ports that have devices connected that are not NetworkHD components, including PC’s and third party control systems.

Ensure that settings are saved to the boot configuration or else they will be lost when the switch is power cycled.

Dell PowerConnect 2800 series switches


1

Switching > Multicast Support > Unregistered Multicast > Edit multicast to Filtering.

and set Unregistered

2

Switching > Multicast Support > Global Parameters and IGMP Snooping Status to Enable.

and set both Bridge Multicast Filtering

3

Switching > Multicast Support > IGMP Snooping set IGMP Querier Status to Enable.

and set IGMP Snooping Status to Enable,

4

Apply.

Switching > Multicast Support > Unregistered Multicast > Summery and Select all - Press

Ensure that settings are saved to the boot configuration or else they will be lost when the switch is power cycled.


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Hewlett Packard 1810 series switches


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2

Network > IGMP Snooping > Advanced and set IGMP Snooping to Enable and select Apply.

In Network > IGMP Snooping > Advanced click the icon under Operation and in the following screen set both

IGMP Snooping and Querier to Enabled.

Click Apply.

3 control systems navigate to Network > IGMP Snooping > Basic and select the port from the Port drop down menu,

Enable Fast Leave and click Apply.

Ensure that settings are all saved to the Boot ROM by pressing Save in the top right hand corner of the web UI.

10. NHD-IP-CTL Browser Configuration & Control

Ensure all NetworkHD components are connected to the network and powered up correctly.

Attention If you receive a ‘server unavailable’ system message after entering this address into your browser, ensure your PC is on the same subnet as the CTL box by following these steps:

1

Start menu, go to

Control Panel >

Network and Sharing center >

Change Adapter Settings >

Local Area Connection.

Right click and choose Properties.

2

Highlight Internet Protocol

Version 4 (TCP/IPv4) then click Properties

3

Check Use the following IP address , for the IP address enter 192.168.11.x

(if unsure use 192.168.11.5

) Enter subnet mask number 255.255.0.0

Click OK , then click OK again.

4

Return to your browser and try entering the default IP again (192.168.11.243)

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i. Matrix Switching Commands

Tabs at the top of the Home Screen page are used to access settings for Matrix, TX/RX Settings and System Settings.

All pages display Telnet API boxes where commands can be entered from the NetworkHD API.

1 the left hand side.

2

EX131 are transmitters where as devices that start EX141 are receivers

Device online

Device offline

A green bar represents corresponding TX and RX are connected.

Clicking the green bar changes colour to clear to signify the corresponding TX and

RX are disconnected.

A red bar denotes TX/RX connection is being processed

A clear bar signifies corresponding TX and

RX are not connected. Click to connect.

Attention To remove unwanted TX or RX units from the matrix either reset the device or use the API command: config set device remove name (name is the alias or the device number). Please note resetting the device will clear the alias names of all devices on the CTL.


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ii. TX/RX Settings

The TX/RX Settings section enables IP settings and alias of each TX and RX to be configured as well as rebooting the system and factory resetting the devices.

Get started by selecting the device to be configured from the list displayed and configure options as below:

GUI Element

Auto IP

DHCP

Static

IP Address

Subnet Mask

Default Gateway

Description

Obtain IP address automatically

IP address assigned by DHCP server

IP address manually configured

IP address of TX/RX

Subnet mask of TX/RX

Default gateway of TX/RX.

iii. Alias

Attention Changing the IP address of TX/RX devices requires a restart for the settings to take affect.

Please use the reboot button at the bottom of TX/RX Settings page

Alias’ can be used to make identification of system components easier e.g. TV12 or Bluray1. They can also be used instead of device identifiers in API commands.

GUI Element

Alias

Description

Rename TX/RX alias for easier identification and use from API commands

Attention Alias cannot contain any of the following symbols or combinations of letters/numbers: ‘,’ ‘;’ ‘_’

‘@’, ‘*’, ‘&’, ‘EX131’, ‘EX363’, ‘EX373’, ‘EX383’, ‘EX393’, ‘TX’, ‘EX141’, ‘EX403’, ‘RX’’, ‘ ’, ‘NHD’.

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iv. Commands

GUI Element

Factory Default

Reboot

Description

Restore TX/RX to factory default settings

Reboot TX/RX

1. CTL Settings contains the settings for the IP control box itself, comprising of two separate network connections for communication with RX/TX devices and communication to the PC/control system.

2. Each setting must be on the same subnet as other devices to enable communication between all devices.

3. The default Auto IP setting is recommended for RX & TX communication - devices will use Bonjour to discover each other.

11. NetworkHD Console Configuration

Attention Included in the download package is the Bonjour SDK installer. This must be installed prior to installing the NetworkHD Console software.

i. NetworkHD Console Software Installation

1 double-click NetworkHDConsole.exe

to start the tool.

wyrestorm.com

and

Attention Your operating System must be Windows XP or later.

2 commonly referred to as Auto IP addresses.

This is not a DHCP assigned address.

169.254.xxx.xxx

,

This addressing enables the NHD-IP-CTL to automatically discover NHD TX & RX units without any configuration on any network. Changing an RX or TX devices IP settings will prevent this auto discovery and the system components will require a reset.

NOTE The example below is based on operation using Windows 7 - steps may differ slightly depending on your operating system.

Attention NetworkHDConsole.exe is Windows only. For configuration from other operating systems the NHD-IP-CTL must be used. If a ‘Windows

Security Alert’ appears, check both boxes and click

‘Allow access’ (with Administration Authority)


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3

Start menu, go to

Control Panel >

Network and Sharing center >

Change Adapter Settings >

Local Area Connection.

Right click and choose Properties.

4

Highlight Internet Protocol

Version 4 (TCP/IPv4) then click Properties

5

Check Use the following IP address , for the IP address enter 169.254.xx.xx

(if unsure use 169.254.2.5

) Enter subnet mask number 255.255.0.0

Click OK , then click OK again.

ii. Searching for devices

1 green progress bar will illustrate process % remaining.

Search in the Device list area to begin the search – a

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2 default.

Devices area. Restore is checked by

Attention If no devices are found, please refer to #1 of the Troubleshooting section of this guide.

iii. Setting Device Parameters

Right click a device in Devices - all available functions are displayed in the pop-up menu .

Operation Description

Modify Modify device parameters - available only when a single device is selected.

Update Update device status (such as Alias, Type, etc.) - valid when one or more devices are selected.

Delete

Turn on OSD

Delete devices - valid when one or more devices are selected.

Turn on On-screen Display - identifies which device is connected to TX. For example, highlight a TX, choose Turn

On OSD, the device which TX connected to will display “123456”.

Turn Off OSD Turn off On-screen Display.

Reset

Reset EDID

Restart

Restore device to factory settings. After a factory Reset, it is recommended to press Delete and then Search to discover the device again. This may require you to change your computer IP address.

Reset Extended Display Identification Data - valid when a TX device is selected.

Restart device.


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iv. Device Settings

Right click a device in Devices and choose Modify, the Device settings dialog box is displayed.

GUI Element

Devices

Host Name ID

Alias

IP Address

Subnet Mask

Auto

DHCP

Static

Description

Current device

Host Name ID - generated by the system and cannot be changed

User-defined device name containing a maximum of 80 characters

Device IP address - can be set only when static mode is selected

Subnet mask for the device - can be set only when static mode is selected

Obtain IP address automatically

IP address assigned by DHCP server in router or switch

IP address is manually configured - if Static is chosen, enter 255.255.0.0 in Subnet Mask

Attention Restart the TX or RX device after making any changes to the IP address for the settings to take affect. You may need to re-search for the device after it has restarted.

v. Creating Scenes

Scenes are preset configurations of matrix routing or video walls that can be recalled at any time.

Connecting Devices

The Scene displays the current status of devices. TX and RX can be moved from the left devices list to specific cells in the right table and apply the scene setting.

1

Create a Scene: desired.

Click the Create button to create a 2 x 2 scene – the name of the scene can be changed if

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Click OK and details of the 2 x 2 scene will appear in the window.

vi. Sample Video Wall Set Up

Video Wall mode combines multiple display (RX) devices to show a complete video source. Select multiple display devices in the scene setting interface, and combine the cells as follows to configure the Video Wall – see below for 2 x

2 scene as an example:

Preparation

1. Two NHD-IP-TX Transmitters

2. Four NHD-IP-RX Receivers

3. A layer 2 Smart Ethernet Switch

4. An HDMI source such as a Blu-ray player

5. Four display LCD panels

6. HDMI cables and Ethernet cables

Hardware Connection

Blu - Ray

Receiver Receiver

Transmitter

Transmitter

Receiver Receiver


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1

HDMI IN port of TX2.

vii. Video Wall Configuration

1

Link the Devices: To link TX and RX devices, highlight the first cell and right click > select

TX1 . Then select Change RX and select RX1 .

Change TX and select

Repeat for the remaining Receivers.

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2

Right click any cell > choose Select All.

The highlight color will change to indicate all cells have been selected


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3

Now right click the cells again and select Combine.

4

Confirm Wall Properties: Clicking Combine brings up the Video Wall Properties screen. Check

Mode > input a name of choice and click OK.

Multi Host

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vii. Video Wall Properties

GUI Element

Name

Single Host Mode

Multi Host Mode

OW, OH, VH, VW

Description

Name the Video Wall

Single video-source mode - assign same video-source to all cells.

Multiple video-source mode – assign different cell rows with different video sources

(recommended setting)

Set Bezel and Gap Compensation of displays

viii. Configuration File Management

When closing the configuration tool, the software will save a configuration file default.hoi

in the software installation directory. On next loading the software will automatically read the configuration file.

For windows XP, it is saved in C:\Documents and Settings\#user#\Local Settings\Application Data\HDMIoverIP

For Windows Vista or later, it is saved in C:\Users\#user#\AppData\Local\HDMIoverIP

Attention #user# means the current user of the operating system.

Attention Do not modify or delete the default.hoi. file or the software will report an error and refuse to initialize.

In addition, you can click Export to save the configuration file to a specified directory, and click Import to import the configuration file from this directory.

The log records the tool operation and device communication information, which can be used for troubleshooting.


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ix. Log

12. Troubleshooting

1) If NetworkHD software console cannot find any devices on the network - If following the network settings advice in sections 10 through 14 above does not yield any devices, check your Windows Firewall settings. Using Windows 7 as an example (Other versions of Windows may differ):

• Click Start menu, go to Control Panel > System and Security > Windows Firewall > Allowed Programs , highlight

HDMI over IP Console , check Home/Work (Private) and Public.

• Check the IP address and subnet mask of the PC. The network segment for IP address is 169.254.x.x and the subnet mask is 255.255.0.0

, the PC and Transmitter/Receiver should be in the same network segment. (See section 11.)

• Check the settings of the switch match those in the Switch Configuration Guides available from wyrestorm.com

• Ensure that the Bonjour SDK software has been installed on the machine you are using - the installer is available in the

NetworkHD software console installation file.

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3) If you are unable to access the web management UI

• Check the IP address of your computer. The default IP address of the IP Control Box is 192.168.11.243, so the IP address of the computer should be 192.168.11. X.

• Check the Web browser. We recommend you use Firefox, Opera, Safari Internet Explorer 11 or Chrome. If the problem persists, try to upgrade you browser to the latest version.

• Perform a reset on the NHD-IP-CTL by holding down the reset button on the front of the device.

4) If no devices appear in the Matrix or TX/RX Settings page…

• Ensure the devices are powered up and connected to the same network

• Ensure that the network settings in the router are correct for those set in the RX/TX units

• Refresh the browser

• Reboot all system components including the NHD-IP-CTL

• Perform a reset on the NHD-IP-CTL by holding down the reset button on the front of the device

5) If you do not see an image on the display…

• Screen is completely blank: Check the screen is on and the correct input is selected, ensure the Rx is powered and the lights are stable on the front. Replace the HDMI for a tested cable.

• The message on the screen reports one of the following:

Message

Remote IP: unknown

Possible Causes

RX restored to default settings

RX being rebooted

Solutions

Configure TX and RX through HDMI over IP console

Wait until RX is rebooted to view the picture

No instructions are displayed

Poor cable connection to RX or TV setting) Insert the HDMI cable into RX or TV again

Waiting for video source

- standby

Poor cable connection to TX or input source Insert the HDMI cable into TX or input source again

Network link is down

Trying to find the transmitter

Poor cable connection to RX or switch

RX trying to find the Transmitter

Poor cable connection to TX

TX/RX not linked

Insert the network cable into RX or switch again

Wait until the picture is displayed

Insert the network cable into the TX again

Configure TX and RX through HDMI over IP console

• Only part of the Image is displayed: The device is in video wall mode, send a commend to exit the device from video

6) If you cannot set a device Alias…

A device may have previously been connected to the NHD-IP-CTL with that Alias.

You will need to factory reset the CTL for it to lose that alias, be aware of alias conflicts if that other device is still connected but powered down.

7) If the RX device continuously reboots…

The RX is set to DHCP but it cannot find a DHCP server. You must connect the unit to a DHCP server so that it can finishing initialising. You will then be able to change the IP settings.


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13. Additional Information

Further information about NetworkHD including system configuration & switch configuration guides as well as control drivers and Enado templates can be found at wyrestorm.com.

14. FAQs

What compression technology is utilised in NetworkHD?

NetworkHD utilises high quality JPEG2000 compression algorithm to produce very high quality images that are indistinguishable from the original at normal viewing distances. Audio is compressed using the high quality JPAC algorithm for lossless audio quality.

What resolution audio & video does NetworkHD?

NetworkHD supports up to full HD 1080P HDMI video inputs and stereo audio.

How many RX & TX units can I use in a NetworkHD system?

NetworkHD is a highly scalable system tested with up to 1000 TX/RX devices however the theoretical limits of inputs to ouputs is 3000 inputs to 6000 outputs.

15. Maintenance

Clean this unit with a soft, dry cloth only. Never use alcohol, paint thinner or other harsh chemicals.

16. Provided Service

1. Damage requiring service: This unit should be serviced by a qualified service personnel if:

• The power supply or AC adaptor has been damaged.

• Objects or liquid have gotten into the unit.

• The unit has been exposed to rain.

• The unit does not operate normally or exhibits a marked change in performance.

• The unit has been dropped or the cabinet damaged.

2. Servicing Personnel: Do not attempt to service the unit beyond that described in these operating instructions. Refer all other servicing to authorised servicing personnel.

3. Replacement Parts: When parts need replacing, ensure parts approved by the manufacturer are used – either those specified by the manufacturer or parts possessing the same characteristics as the original parts. Be aware – unauthorised substitutes may result in fire, electric shock, or other hazards and will invalidate your warranty.

4. Safety Check: After repairs or service, ask the service personnel to perform safety checks to confirm the unit is in proper working condition. When shipping the unit, carefully pack and send it prepaid, with adequate insurance and preferably in the original packaging. Please include a document or letter detailing the reason for return and include a daytime telephone number and/or email address where you can be contacted.

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17. Mail-in-service

When shipping the unit, carefully pack and send it prepaid, with adequate insurance and preferably in the original packaging.

Please include a document or letter detailing the reason for return and include a daytime telephone number and/or email address where you can be contacted.

If repair is required during the limited warranty period, the purchaser will be required to provide a sales receipt or other proof of purchase, indicating date and location of purchase as well as the price paid for the product. The customer will be charged for the repair of any unit received unless such information is provided.

18i. Warranty

Should you feel your product does not function adequately due to defects in materials or workmanship, we (referred to as “the warrantor”) will, for the length of the period indicated below (starting from the original date of purchase) either: a) Repair the product with new or refurbished parts.

or b) Replace it with a new or refurbished product.

Limited warranty period:

All Wyrestorm products are covered by a 3 year PARTS and LABOUR warranty. During this period there will be no charge for unit repair, replacement of unit components or replacement of product if necessary.

The decision to repair or replace will be made by the warrantor. The purchaser must mail-in the product during the warranty period. This limited warranty only covers the product purchased as new and is extended to the original purchaser only. It is non-transferable to subsequent owners, even during the warranty period.

A purchase receipt or other proof of original purchase date is required for the limited warranty service.

18ii. Warranty Limits &

Exclusions

1. This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship and DOES NOT

COVER normal wear and tear or cosmetic damage.

The limited warranty also DOES NOT COVER damage that occurs in shipment or failures caused by products not supplied by the warrantor, failures resulting from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, incorrect installation, set-up adjustment, implementation of/to consumer controls, improper maintenance, power line surge, lightening damage, modification, service by anyone other than a manufacturer-approved service centre or factory-authorised personnel, or damage attributable to acts of God.

2. There are no express warranties except as listed under “limited warranty coverage.” The warrantor is not liable for incidental or consequential damage resulting from the use of this product or arising out of any breach of this warranty.

For example: damages for lost time, the cost of having a person/persons remove or re-install previously installed equipment, travel to and from service location, loss of or damage to media, images, data or other recorded/stored.


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20. Installation Reference Log

IP ADDRESS

NHD-IP-TX TRANSMITTER

ALIAS TX#

17

18

19

20

13

14

15

16

21

22

23

24

25

30

31

32

26

27

28

29

9

10

11

12

6

7

8

1

2

3

4

5

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ADDITIONAL INFO


TX#

17

18

19

20

13

14

15

16

21

22

23

24

25

30

31

32

26

27

28

29

9

10

11

12

6

7

8

1

2

3

4

5

IP ADDRESS

NHD-IP-RX RECEIVER

ALIAS ADDITIONAL INFO


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wyrestorm.com

WyreStorm Offices

US Office: 6991 Appling Farms Parkway, Suite 104, Memphis, TN 38133

Tel: + 901 384 3575 Fax: + 901 384 3574

Unit 22, Ergo Business Park, Swindon, Wiltshire, SN3 3JW UK

Tel: +44 (0) 1793 230 343 Fax: +44 (0) 1793 230 583

WyreStorm Technical Support

US: +86 6677 0053

UK:- +44 (0) 1793 238 338

Email: [email protected]

WyreStorm Technologies reserve the right to change physical appearance or technical specification of this product at any time.

Visit wyrestorm.com for the latest information on products..

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