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www.ingenico.com
Ingenico (UK) Ltd
Ridge Way, Donibristle
Industrial Park, Hillend
DUNFERMLINE KY11 9JU
Part No: DIV434674A
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220
Optional Integrated Contactless Reader
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User Guide
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iWL
200
Series
iWL220 i WL
WireLess Payment Terminal
Bluetooth terminal with PSTN and IP communications
Mobile terminal with GSM/GPRS communications
Contactless
Optional integrated contactless reader
Security as Standard
Fully PCI PTS 3.x and EMV certifi ed, delivering secure transaction processing and peace of mind
Business Solutions
Transaction Solutions
Payment Solutions
Terminal User Guide Contents i
Contents ii
Terminal User Guide
Terminal User Guide Introduction
1
Introduction Terminal User Guide
Alert Irruption!
Alert Irruption!
2
Terminal User Guide Introduction
3
Introduction Terminal User Guide
4
Terminal User Guide Your Terminal
5
Your Terminal Terminal User Guide
6
Terminal User Guide Your Terminal
TEL IN
MODEM
7
Your Terminal Terminal User Guide
8
NEW BASE
REMOVE BASE
PRINT BASES
SUPERVISOR
BLUETOOTH
SHORT CUT
Terminal User Guide Your Terminal
9
Your Terminal Terminal User Guide
10
Terminal User Guide Your Terminal
11
Your Terminal Terminal User Guide
SUPERVISOR
CONFIG
PSTN PREFIX
9
12
Terminal User Guide Your Terminal
13
Your Terminal Terminal User Guide
BAD SWIPE
USE CHIP READER
14
BAD READ
Terminal User Guide
F1 Mastercard
F2 Maestro
SELECT APPLICATION
Your Terminal
SELECT APPLICATION
15
Your Terminal Terminal User Guide
16
Terminal User Guide
ABC
B
F4 123
Your Terminal abc
READY
Handset: 01
READY
Handset: 01
NOT READY
READY
SETUP
17
Your Terminal
PSTN
ETH
ETH
Terminal User Guide
GPRS GSM
ETH
PSTN
GPRS
GSM
18
Terminal User Guide
40099999
BLUETOOTH
Your Terminal
F1 F2
F3 F4
S
19
Transactions Terminal User Guide
1234
20
Terminal User Guide
READY
Handset: 01
Amount:
£21.34
£21.34
PRESENT CARD
Amount: £21.34
Enter PIN:
****
PRESS CANCEL / ENTER
PIN OK
DO NOT REMOVE CARD
RETURN TERMINAL
Please Wait
AUTH CODE: xxxxx
Printing
Transactions
2134
21
Transactions
Signature OK?
F1 NO YES F4
Printing
Terminal User Guide
22
Terminal User Guide
READY
Handset: 01
Enter Sale:
£0.00
Amount: £21.34
Enter PIN:
****
PRESS CANCEL / ENTER
Transactions
2134
23
Transactions
READY
Handset: 01
Amount:
£1.23
£1.23
PRESENT CARD
CARD READ OK
PLEASE
REMOVE CARD
CONNECTING
APPROVED
PRINTING
Terminal User Guide
123
24
Terminal User Guide
£1.23
TRY AGAIN
PLEASE PRESENT
ONLY ONE CARD
Transactions
25
Transactions
READY
Handset: 01
Enter Sale:
£0.00
Please Wait
AUTH CODE: xxxxx
Printing
Signature OK?
F1 NO YES F4
Printing
26
Terminal User Guide
2134
Terminal User Guide Transactions
27
Transactions
READY
Handset: 01
Enter Sale:
£0.00
Amount: £21.34
Add Gratuity?
F1 NO YES F4
Amount: £21.34
Gratuity:
£0.00
F1 NO TIP
Amount: £23.34
Enter PIN:
****
PRESS CANCEL / ENTER
PIN OK
DO NOT REMOVE CARD
RETURN TERMINAL
Please Wait
AUTH CODE: xxxxx
28
Terminal User Guide
2134
200
Terminal User Guide
Printing
Signature OK?
F1 NO YES F4
Printing
Transactions
29
Transactions
READY
Handset: 01
Enter Sale:
£0.00
Printing
Enter Final Amount:
£0.00
F1 NO TIP
Amount: £23.34
Enter PIN:
****
PRESS CANCEL / ENTER
PIN OK
DO NOT REMOVE CARD
RETURN TERMINAL
Please Wait
AUTH CODE: xxxxx
30
2334
Terminal User Guide
2134
Terminal User Guide
Printing
Signature OK?
F1 NO YES F4
Printing
Transactions
31
Transactions
READY
Handset: 01
Enter Sale:
£0.00
Printing
Signature OK?
F1 NO YES F4
Enter Final Amount:
£0.00
F1 NO TIP
AUTH CODE: xxxxx
Printing
2334
32
Terminal User Guide
2134
Terminal User Guide
READY
Handset: 01
Enter Sale:
£0.00
Enter Cashback:
£0.00
Transactions
2134
33
Transactions Terminal User Guide
PER PERSON
PER COUPLE
VARIABLE SPLIT
34
Terminal User Guide
READY
Handset: 01
F1 MAILORDER
F2 REFUND
F3 CASH
F4 SALE
Enter Password:
*****
INSERT OR SWIPE
CUSTOMER CARD
Enter Refund:
£0.00
Please Wait
REFUND ACCEPTED
Printing
REFUND
REFUND ACCEPTED
Transactions
2134
35
Transactions
Signature OK?
F1 NO YES F4
Printing
Terminal User Guide
36
Terminal User Guide Transactions
DATA MATCHED
AVS MATCH ONLY
CSC MATCH ONLY
DATA NON MATCH
NOT CHECKED
37
Transactions
READY
Handset: 01
F1 MAILORDER
F2 REFUND
F3 CASH
F4 SALE
MAILORDER
F1 REFUND SALE F4
MAILORDER SALE
Key Card No:
_
Expires (MMYY):
_
Start Date (MMYY):
_
Issue Number:
_
Enter CSC:
_
38
MAILORDER
REFUND
SALE
Terminal User Guide
Terminal User Guide
Postcode Nums:
_
Address Nums:
_
Enter Sale:
£0.00
Please Wait
AUTH CODE: xxxxx
DATA MATCHED
F1 VOID CONFIRM F4
16
VOID
CONFIRM
Printing
TEAR OFF RECEIPT
AND RETAIN (OK)
Transactions
221
2134
39
Transactions
Printing
1
Terminal User Guide
01
229
40
Terminal User Guide Transactions
ACC VERIFY
INSERT OR SWIPE
CUSTOMER CARD
VERIFICATION
ACC VERIFY
ACCOUNT VERIFIED
ACCOUNT
41
Transactions Terminal User Guide
HOTEL
HOTEL MODE
F1 PREAUTH COMPLTE F4
PREAUTH
PREAUTH
COMPLTE
42
COMPLTE
Terminal User Guide Transactions
REVERSAL
DUPLICATE
43
Transactions Terminal User Guide
44
READY
Handset: 01
F1 MAILORDER
F2 REFUND
F3 CASH
F4 SALE
INSERT OR SWIPE
CUSTOMER CARD
Enter Cash Adv:
£0.00
2134
CASH
Terminal User Guide Transactions
AUTH
FF1 REFUND
F2 CHEQUE
F3 CASH
F4 SALE
AUTHORISATION ONLY
45
Transactions Terminal User Guide
AUTH CODE: xxxxx
DECLINED NOT AUTHORISED RETAIN CARD
COMMS FAILURE DECLINED
COMMS FAILURE DECLINED
DIAG
46
Terminal User Guide Transactions
REFERRAL B CODE 10
REFER
DIAG
47
Transactions Terminal User Guide
48
FORCE TRANS
F1 MAILORDER
F2 REFUND
F3 CASH
F4 SALE
INSERT OR SWIPE
CUSTOMER CARD
Enter Auth Code:
_
123 F4
Terminal User Guide
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 2
WAITER:02
TABLE:00000001
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
4444 3333 2222 1111
EXP 12/16
STT 12/10
ISS 1
ICC
SALE
AMOUNT £21.34
TOTAL £21.34
SIGN BELOW
------------------------
PLEASE DEBIT MY ACCOUNT
01/01/11 12:00
AUTH CODE: 123ABC
TXN 0002
DIAG 8282
MERCHANT COPY
PLEASE RETAIN RECEIPT
Transaction Receipts
49
Transaction Receipts
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 4
WAITER:03
TABLE:00000004
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
4444 3333 2222 1111
EXP 12/16
STT 12/10
ISS 1
ICC
SALE
AMOUNT £21.34
GRATUITY ........
TOTAL ........
SIGN BELOW
------------------------
PLEASE DEBIT MY ACCOUNT
01/01/11 12:04
AUTH CODE: 123ABC
TXN 0003
DIAG 4141
MERCHANT COPY
PLEASE RETAIN RECEIPT
Terminal User Guide
50
Terminal User Guide
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 5
WAITER:01
TABLE:00000003
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
4444 3333 2222 1111
EXP 12/16
STT 12/10
ISS 1
ICC
SALE
AMOUNT £21.34
TOTAL £21.34
PIN VERIFIED
PLEASE DEBIT MY ACCOUNT
01/01/11 12:11
AUTH CODE: 123ABC
TXN 0004
DIAG 8241
MERCHANT COPY
PLEASE RETAIN RECEIPT
Transaction Receipts
51
Transaction Receipts
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 7
WAITER:03
TABLE:00000004
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
4444 3333 2222 1111
EXP 12/16
STT 12/10
ISS 1
ICC
SALE
AMOUNT £21.34
GRATUITY £2.00
TOTAL £23.34
PIN VERIFIED
PLEASE DEBIT MY ACCOUNT
01/01/11 12:13
AUTH CODE: 123ABC
TXN 0005
DIAG 8282
MERCHANT COPY
PLEASE RETAIN RECEIPT
Terminal User Guide
52
Terminal User Guide
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 9
WAITER:01
TABLE:00000003
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
4444 3333 2222 1111
EXP 12/16
STT 12/10
ISS 1
CONTACTLESS
SALE
AMOUNT £1.23
TOTAL £1.23
NO CARDHOLDER
VERIFICATION
01/01/11 12:30
AUTH CODE: 123ABC
TXN 0006
DIAG 52
MERCHANT COPY
PLEASE RETAIN RECEIPT
Transaction Receipts
53
Transaction Receipts
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 10
WAITER:01
TABLE:00000003
HANDSET:01
VISA DEBIT
************1111
EXP 12/16
STT 12/10
ISS 1
KEYED
SALE
AMOUNT £21.34
TOTAL £21.34
SIGNATURE VERIFIED
THANKYOU FOR YOUR CUSTOM
01/01/11 12:32
AUTH CODE: 123ABC
TXN 0007
DIAG 8241
CUSTOMER COPY
PLEASE RETAIN RECEIPT
Terminal User Guide
54
Terminal User Guide
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 5
WAITER:03
TABLE:00000004
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
************1111
EXP 12/16
STT 12/10
ISS 1
ICC
SALE
AMOUNT £21.34
TOTAL £21.34
PIN VERIFIED
THANKYOU FOR YOUR CUSTOM
01/01/11 12:11
AUTH CODE: 123ABC
TXN 0004
DIAG 8241
MERCHANT COPY
PLEASE RETAIN RECEIPT
Transaction Receipts
55
Transaction Receipts
DUPLICATE
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 9
WAITER:01
TABLE:00000003
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
************1111
EXP 12/16
STT 12/10
ISS 1
CONTACTLESS
SALE
AMOUNT £1.23
TOTAL £1.23
NO CARDHOLDER
VERIFICATION
01/01/11 12:30
AUTH CODE: 123ABC
TXN 0006
DIAG 52
CUSTOMER COPY
PLEASE RETAIN RECEIPT
Terminal User Guide
56
Terminal User Guide
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S 11
WAITER:02
TABLE:00000010
HANDSET:01
VISA DEBIT
************1111
EXP 12/16
STT 12/10
ISS 1
SWIPED
SALE
AMOUNT £21.34
TOTAL £21.34
* * * * * * * * * * * *
* D E C L I N E D *
* * * * * * * * * * * *
THANKYOU FOR YOUR CUSTOM
01/01/11 12:40
NOT AUTHED
TXN 0008
DIAG 41
CUSTOMER COPY
PLEASE RETAIN RECEIPT
Transaction Receipts
57
Transaction Receipts
SIGNATURE INVALID
VOID
Terminal User Guide
CANCELLED
NO
OPERATOR
LOCATION
58
HANDSET
01
1 99
Terminal User Guide
END OF DAY
BANKING
X BALANCE
Z BALANCE (!)
Reports
DR
CR
SUB-TOTAL
Refunds
TOTAL
Sales
59
Reports Terminal User Guide
TOTALS CONFIRMED
REPORTS
END OF DAY
END OF DAY
END OF DAY
Z BALANCES
Totals Reset
Merchant Name
Merchant Address 1
Merchant Address 2
END OF DAY
BANKING
Merchant Name
Merchant Address 1
Merchant Address 2
60
Terminal User Guide
CURRENT SESSION
PREVIOUS SESSION
PREVIOUS SESSION
CURRENT SESSION
Reports
TOTALS CONFIRMED
TOTALS NOT AGREED
CANNOT CONFIRM
TOTALS
61
Reports
REPORTS
Terminal User Guide
ALL
BANKING
NEXT
REPORTS
BANKING
SINGLE
62
Terminal User Guide
BANKING
Merchant Name
Merchant Address 1
Merchant Address 2
TID:22160001
01/01/11 23:54
HANDSET:01
--==++oooo++==--
ACQUIRER 1
TOTALS CONFIRMED
01/01/11 23:54
M:12345678
TID:22160001
CURRENT SESSION: 3
TXN NOs 0041-0089
Sales 47 £844.06
Refunds 1 £5.00
TOTAL DR £839.06
VISA CREDIT
Sales 18 £319.83
SUB-TOTAL DR £319.83
ELECTRON
Sales 29 £524.23
Refunds 1 £5.00
SUB-TOTAL DR £519.23
PREVIOUS SESSION:
TXN NOs 0025-0040
Sales 13 £100.41
Refunds 2 £20.00
TOTAL DR £80.41
VISA CREDIT
Sales 8 £85.08
Refunds 2 £20.00
SUB-TOTAL DR £65.08
MAESTRO
Sales 5 £25.33
SUB-TOTAL DR £25.33
SESSION NOW CHANGED TO 4
TXN 0090
DIAG 76
--==++oooo++==--
Reports
63
Reports
--==++oooo++==--
ACQUIRER 2
TOTALS UNCONFIRMED
01/01/11 23:55
M:87654321
TID:22160001
CURRENT SESSION: 2
TXN NOs 0039-0042
Sales 1 £10.00
Refunds 1 £20.00
TOTAL CR £10.00
PREVIOUS SESSION:
TXN NOs 0025-0038
Sales 8 £827.19
Refunds 1 £40.00
TOTAL DR £787.19
TXN 0046
DIAG 828282
--==++oooo++==--
TOTALS UNCONFIRMED
Terminal User Guide
CANNOT CONFIRM TOTALS
64
Terminal User Guide
--==++oooo++==--
ACQUIRER 3
TOTALS NOT AGREED
CALL ACQUIRER
01/01/11 23:56
M:11223344
TID:22160001
--==**==--
HOST AND TERMINAL TOTALS
DO NOT AGREE:
ACQUIRER 3
Sales 8 £787.19
TOTAL CR £787.19
Merchant Name
NO BUSINESS
--==**==--
CURRENT SESSION: 3
NO BUSINESS
PREVIOUS SESSION:
TXN NOs 0005-0015
Sales 2 £50.00
Refunds 1 £10.00
TOTAL DR £40.00
TXN 0016
DIAG 7376
--==++oooo++==--
CAUTION
Acquirers attempted 3
Agreed 1
Not Agreed 1
Unconfirmed 1
REPORT COMPLETE
Reports
65
Reports Terminal User Guide
66
REPORTS
X BALANCE
X BALANCES
Totals Not Reset
Merchant Name
Merchant Address 1
Merchant Address 2
Terminal User Guide Reports
REPORTS
PLEASE WAIT
Z BALANCE(!)
67
Reports
Z BALANCES
Totals Reset
Merchant Name
Merchant Address 1
Merchant Address 2
TID:22160001
01/01/11 23:47
HANDSET:01
GRAND TOTALS
Since 31/12/10 23:50
Sales 48 £854.06
Refunds 4 £40.00
TOTAL DR £814.06
Includes
Tips 30 £61.24
Cashback 5 £50.00
--==++oooo++==--
BREAKDOWN BY
ISSUER
Since 31/12/10 23:50
AMERICAN EXPRESS
Sales 1 £10.00
Refunds 1 £35.00
SUB-TOTAL CR £25.00
VISA CREDIT
Sales 18 £319.83
SUB-TOTAL DR £319.83
ELECTRON
Sales 29 £524.23
Refunds 1 £5.00
SUB-TOTAL DR £519.23
--==++oooo++==--
Terminal User Guide
68
Terminal User Guide
--==++oooo++==--
BREAKDOWN BY WAITER
Since 31/12/10 23:50
WAITER ID: 01
Sales 25 £562.68
Refunds 2 £35.00
SUB-TOTAL DR £527.68
Includes
Tips 17 £38.50
Cashback 3 £30.00
WAITER ID: 02
Sales 23 £291.38
Refunds 1 £5.00
SUB-TOTAL DR £286.38
Includes
Tips 13 £22.74
Cashback 2 £20.00
--==++oooo++==--
TRANSACTIONS
Seq Txn RESULT
S35 AUTH CODE:27
T0041 £36.00
S36 AUTH CODE:00321
T0042 £15.00
S37 DECLINED
T0043 £9006.00
S38 CANCELLED
S39 AUTH CODE:16
T0044 £48.16
S40 CALL AUTH CENTRE
S41 REFERRAL B
T0039 £16.27
S93 AUTH CODE:19
T0086 A £22.00
S94 VOID
£50.00
S95 AUTH CODE:0227
T0087 £5.00
S96 AUTH CODE:28642
T0088 £17.86
S97 AUTH CODE:0227
T0089 £14.51
--==++oooo++==--
REPORT COMPLETE
Reports
69
Reports Terminal User Guide
ALL
REPORTS
STORED
REPORTS
SINGLE
STORED
NEXT
70
Terminal User Guide Reports
NOT READY
NOT READY
SETUP
FAIL
TMS CALL
Merchant Name
Merchant Address 1
Merchant Address 2
TID:22160001
S/N:01234PT12345678
02/01/11 02:36
CONNECTED: OK
CONIG DATA: OK
REPORT COMPLETE
CONNECTED OK
CONFIG DATA OK
NOT REQUIRED
FAIL
71
Supervisor Functions Terminal User Guide
01483 1234 0000 9999
SUPERVISOR
PASSWORD
CHANGE PWD
72
Terminal User Guide
A New Password
Must Be Selected
ENTER NEW PASSWORD
****
RE-ENTER PASSWORD
****
Parameter Saved
Supervisor Functions
73
Supervisor Functions
SUPERVISOR
Terminal User Guide
74
Terminal User Guide
HANDSET ID F1
PASSWORD F2
CONFIG F3
LOGON F4
01
HANDSET ID
CONFIG
Supervisor Functions
PASSWORD
SHORT CUT F1
TIPS F2
OP MODE F3
SHORT CUT
TIPS ON OP MODE LATE
OP MODE EARLY
LATE
TIPS OFF
CALL TMS F4
75
Supervisor Functions
INTL F1
SALETYPE F2
TERM PARAM F3
UPGRADE F4
DATE TIME F1
BACKLIGHT F2
AUTO-OFF F3
RELEASE F4
76
Terminal User Guide
REFUND
Terminal User Guide
SUPERVISOR
PASSWORD
Supervisor Functions
DELETE ACQ F1
MAC RESET F2
TMS RESET F3
CHANGE PWD F4
77
Supervisor Functions
SUPERVISOR
CONFIG
Terminal User Guide
78
PRINT EMV F1
PRINT CERTS F2
PSTN PREFIX F3
GSM N/W TEST F4
SEL GSM N/W F1
Terminal User Guide
SUPERVISOR
SHORT CUT
Supervisor Functions
PINPAD F1
CONTACTLESS F2
EPOS INTERF F3
BLUETOOTH F4
79
80
Troubleshooting
Q
Q
Q
Q
Q
SIM CODE
DUPLICATE
NOT READY
SETUP
Terminal User Guide
ENTER
Terminal User Guide
Q
Q
Q
Q
Troubleshooting
PIN TRIES EXCEEDED
81
Troubleshooting
Q
Q
Q
Terminal User Guide
82
Terminal User Guide
Q
Q
Troubleshooting
83
Troubleshooting
84
BAD MAC
CALL AUTH CENTRE
CANCELLED
DECLINED
BAD READ
BAD SWIPE
NOT ACCEPTED
PROCESSING ERROR
OPERATION NOT
ALLOWED
INVALID
TRANSACTION
INVALID CARD
Terminal User Guide
Terminal User Guide
EXPIRED CARD
PREVALID CARD
SORRY FOR DELAY…
RETRYING
PRESS ENTER
TO RETRY
CANNOT CALL HOST
CHECK PHONE LINE
MEMORY xx% FULL
DO Z BALANCE
Troubleshooting
85
Troubleshooting
APPROVED
REFUSED
NOT AUTHORISED
TRY AGAIN
PLEASE PRESENT
ONLY ONE CARD
INSERT OR SWIPE
CARD
LOADING TPASS
PARAMETERS…
Terminal User Guide
86
Terminal User Guide
DIAG
10 17
15
22
31
41 44
49
Troubleshooting
DIAG 828282
87
Troubleshooting
52
53
61
62
70xx
72
73
76
82
93
98
88
Terminal User Guide
Terminal User Guide Troubleshooting
ACC VERIFY
89
Notes
90
Terminal User Guide
Terminal User Guide
˚
˚
˚
˚
˚
˚
Notes
91
Notes Terminal User Guide
92
Terminal User Guide Notes
93
Notes Terminal User Guide
94
www.ingenico.com
Ingenico (UK) Ltd
Ridge Way, Donibristle
Industrial Park, Hillend
DUNFERMLINE KY11 9JU
Part No: DIV434674A
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0 iWL
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220
Optional Integrated Contactless Reader
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Ingenico
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iWL
200
Series
iWL220 i WL
WireLess Payment Terminal
Bluetooth terminal with PSTN and IP communications
Mobile terminal with GSM/GPRS communications
Contactless
Optional integrated contactless reader
Security as Standard
Fully PCI PTS 3.x and EMV certifi ed, delivering secure transaction processing and peace of mind
Business Solutions
Transaction Solutions
Payment Solutions
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