Aastra AMC 3 User Manual
Below you will find brief information for AMC 3 Android. The Aastra Mobile Client brings system telephony features to your mobile telephone. It allows access to Aastra communications system services from your mobile phone, as well as all important PBX features, using mobile networks. You can make and receive calls, and search corporate contacts.
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AMC 3
Admin User Guide for
Android
amc-3_android_ug_en_2012-10 October 29, 2012
Contents
Contents
1 Welcome to Aastra . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
1.1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
1.2
Fixed Mobile Convergence . . . . . . . . . . . . . . . . . . . . . . . . .
6
2 Introduction to the User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
3 Introduction to the AMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
3.1
Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
3.2
How to read this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
4 Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4.1
By Mobile HardWare Platform . . . . . . . . . . . . . . . . . . . . . . . . 10
4.2
By Network (Cellular) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4.3
By Mobile OS Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.4
Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
5 Data Usage Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
6 Installation and AMC configuration from the AMC Portal . . . . . . . . . . . . . 14
6.1
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
6.2
Opening the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
6.3
AMC configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
6.4
AMC License activation . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
7 General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
7.1
The Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
7.2
Home Screen Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . 18
7.3
Registration Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
8 Features of the AMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
8.1
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
8.2
Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
8.3
Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
8.4
Corporate Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
8.5
Call Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
8.5.1
Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
8.5.2
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
8.5.3
Call-through Call . . . . . . . . . . . . . . . . . . . . . . . . . . 24
8.5.4
Direct Call (Mobile call without passing the PBX) . . . . . . . . 24
8.5.5
Anonymous Call . . . . . . . . . . . . . . . . . . . . . . . . . . 24
8.6
In-Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
8.6.3
Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
8.6.4
Toggle, Complete Transfer, and Conference . . . . . . . . . . . 25
8.6.1
Hold call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
8.6.2
Enquiry/ Consultation . . . . . . . . . . . . . . . . . . . . . . . 26
8.6.5
Fast Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . 26
8.6.6
Handover to Cellular Networks (GSM) . . . . . . . . . . . . . . 26
8.6.7
Handover to VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . 27 amc-3_android_ug_en_2012-10 2
Contents
8.6.8
Automatic Handover to VoIP . . . . . . . . . . . . . . . . . . . . 27
8.7
Out-Of-Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
8.7.1
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
8.7.2
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
8.7.3
Call Retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
8.7.4
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
8.7.5
Activate and Deactivate DnD . . . . . . . . . . . . . . . . . . . 29
8.7.6
Absence Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
8.7.7
SIM Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
9 IM and Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
9.1
Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
9.2
Chatting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
9.3
Parallel Chats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
10 Mobile Least-Cost Routing (MLCR) . . . . . . . . . . . . . . . . . . . . . . . . 32
10.1
(HTTPS) Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
10.2
SIM Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
11 User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
11.1
FMC Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
11.1.1
Fast Forwarding Number . . . . . . . . . . . . . . . . . . . . . . 34
11.1.2
Exception Numbers . . . . . . . . . . . . . . . . . . . . . . . . 34
11.2
Dual Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
11.3
VoIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
11.3.1
Mic Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
11.3.2
Mic ALC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
11.4
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
11.4.1
Network Preferences . . . . . . . . . . . . . . . . . . . . . . . . 36
11.4.2
VoIP over 3G . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
11.5
Call Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
11.5.1
Dual Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
11.5.2
Always AMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
11.5.3
Automatic Start . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
11.5.4
Handover Settings . . . . . . . . . . . . . . . . . . . . . . . . . 38
11.5.5
Operator Supported Dialing (OSD) . . . . . . . . . . . . . . . . 38
11.5.6
Call Reverse Enabled . . . . . . . . . . . . . . . . . . . . . . . 38
11.5.7
Audio Separation . . . . . . . . . . . . . . . . . . . . . . . . . . 38
11.5.8
Energy Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
11.5.9
Log Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
11.5.10 Simple Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
11.6
IM/Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
11.6.1
Enable IM/Presence . . . . . . . . . . . . . . . . . . . . . . . . 39
11.6.2
Default IM Host . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
11.7
About Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 amc-3_android_ug_en_2012-10 3
Contents
12 Administrator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
12.1
FMC Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
12.1.1
PBX Dialing-in Number . . . . . . . . . . . . . . . . . . . . . . 41
12.1.2
SIM Switch Number . . . . . . . . . . . . . . . . . . . . . . . . 41
12.1.3
IMS WLAN to Cellular . . . . . . . . . . . . . . . . . . . . . . . 42
12.1.4
MTC Number(s) . . . . . . . . . . . . . . . . . . . . . . . . . . 42
12.1.5
Call Reverse Number . . . . . . . . . . . . . . . . . . . . . . . 44
12.1.6
Voice Mail Number . . . . . . . . . . . . . . . . . . . . . . . . . 44
12.1.7
Fast Forwarding Number . . . . . . . . . . . . . . . . . . . . . . 44
12.1.8
Exception Numbers . . . . . . . . . . . . . . . . . . . . . . . . 45
12.2
Dual Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
12.3
VoIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
12.3.1
Registrar and Port Settings . . . . . . . . . . . . . . . . . . . . 46
12.3.2
Username and Password . . . . . . . . . . . . . . . . . . . . . 46
12.3.3
Protocol (Transport) and Preferred VoIP Codec . . . . . . . . . 46
12.4
Echo Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
12.4.1
Mic Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
12.4.2
Mic ALC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
12.5
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
12.5.1
Network Preferences . . . . . . . . . . . . . . . . . . . . . . . . 47
12.5.2
VoIP over 3G . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
12.6
Call Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
12.6.1
Dual Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
12.6.2
Always AMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
12.7
Misc. Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
12.7.1
Automatic Start . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
12.7.2
International Prefix . . . . . . . . . . . . . . . . . . . . . . . . . 49
12.7.3
Maximum Number Length . . . . . . . . . . . . . . . . . . . . . 49
12.7.4
HTTPS Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
12.7.5
Handover Settings . . . . . . . . . . . . . . . . . . . . . . . . . 50
12.7.6
OTA-URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
12.7.7
Operator Supported Dialing (OSD) . . . . . . . . . . . . . . . . 50
12.7.8
User Account Key . . . . . . . . . . . . . . . . . . . . . . . . . 50
12.7.9
Take Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
12.7.10 Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
12.7.11 LCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
12.7.12 Call Reverse Enabled . . . . . . . . . . . . . . . . . . . . . . . 51
12.7.13 Customized Features . . . . . . . . . . . . . . . . . . . . . . . 51
12.7.14 Audio Separation . . . . . . . . . . . . . . . . . . . . . . . . . . 51
12.7.15 Proximity Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . 52
12.7.16 Energy Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
12.7.17 Jitter Buffer Size (ms) . . . . . . . . . . . . . . . . . . . . . . . 52
12.7.18 Anonymous Call Prefix . . . . . . . . . . . . . . . . . . . . . . . 52 amc-3_android_ug_en_2012-10 4
Contents
12.7.19 Log Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
12.7.20 Simple Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
12.8
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
12.9
IM/Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
12.9.1
Enable IM/Presence . . . . . . . . . . . . . . . . . . . . . . . . 53
12.9.2
Default IM Host . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
12.10 About Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
13 Factory Reset of the AMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
14 Manual download from the Aastra portal . . . . . . . . . . . . . . . . . . . . . . 56 amc-3_android_ug_en_2012-10 5
1 Welcome to Aastra
1 Welcome to Aastra
Thank you for choosing this Aastra Mobile Client product. Our product meets the strictest requirements with regard to quality and design. The following user’s guide will assist you in using the Aastra Mobile Client (AMC 3) application and answer most of the questions that may arise. If you require further technical support or information about other Aastra products, please refer to our website at http://www.aastra.com. It provides additional notes and hints on the product.
1.1
Overview
The Aastra Mobile Client brings system telephony features to your mobile telephone. It takes just a few steps to install after which the Aastra Mobile Client Plus can be used immediately and conveniently without spending too much time learning it.
1.2
Fixed Mobile Convergence
Fixed Mobile Convergence (FMC) is the integration of mobile telephones into the fixedline communications system of a company. The Aastra Mobile Client Plus software
(AMC) allows you to access the Aastra communications system services from your mobile phone, enabling complete integration with the communications system as a normal extension.
• Use your mobile phone with the Aastra communications system - the familiar communications environment accompanies you around the world and is always available.
• Switch at any time from mobile telephone to system telephone - even in the middle of a call. Depending on the situation, select the mobile telephone or stationary system telephone - accessible worldwide - with the best audio quality.
• Always be accessible under one single number - free people calling you from having to keep track of several network and call numbers.
amc-3_android_ug_en_2012-10 6
2 Introduction to the User Guide
2 Introduction to the User Guide
This user’s guide describes the AMC application. You will find the user’s guide and other documents for your application at: www.aastra.com or www.aastra.com/docfinder.
For more information please refer to the documentation or to your dealer’s homepage.
It is your responsibility to inform yourself about the scope of functions, operation and proper use of your equipment.
• Check whether you have all the user information available on your product, whether it conforms to your product’s version and whether it is up to date.
• Read through the user information carefully before using the AMC.
• Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the application.
• If individual features differ on the Aastra communications systems, a reference is made in this user’s guide.
amc-3_android_ug_en_2012-10 7
3 Introduction to the AMC
3 Introduction to the AMC
Thank you for using the AMC for Android-based mobile phones. The AMC is a fixedmobile convergence (FMC) application and runs on most phones based on the Android
Version 2.3 and 4.0/4.1 . Fixed Mobile Convergence (FMC) is the integration of mobile phones into the fixed-line communications system of an enterprise. The AMC installed on your mobile phone behaves like this. It acts as a regular desk phone, supporting all of the important PBX features using mobile networks.
The AMC Solution utilizes existing networks, thereby avoiding additional installation costs. To start with, the existing mobile network or Wi-Fi access point can be used.
3.1
Feature Overview
Your AMC is the key to a variety of communication services like:
1. Integrated usage of cellular networks via your corporate PBX
2. Access to PBX features (Conference, Consultation etc.)
3. Voice-over-IP (VoIP) telephony via Wi-Fi or mobile data channel *
4. Automatic handovers (VoIP » cellular network, cellular network » VoIP) *
5. Mobile Least Cost Routing (HTTPS call back & Travel SIM) *
6. Corporate directory search *
7. Encrypted VoIP *
Presently there is no access to the IM & Presence functionality for an external application like AMC on Android.
Furthermore, as part of our AMC Solution, your AMC offers a range of features to make use of mobile least-cost routing (LCR) which enables you to make dynamic use of the most favorable rates depending on your location and on available networks. All user relevant information regarding the above mentioned possibilities and features will be given at the appropriate points throughout this manual.
The features marked with * require a license or depend on the used provider, the available network and the configuration by the administrator.
amc-3_android_ug_en_2012-10 8
3 Introduction to the AMC
3.2
How to read this Manual
This manual is designed to guide you step by step through the installation, configuration and usage of your AMC, providing you with useful hints and advice to facilitate the handling of your AMC. Throughout this manual we will print any terminology used in the
AMC or in the main menu of your mobile phone in italic letters.
This manual does not describe how to operate the other functionality of your mobile phone. Please refer to the documentation of the available desktop software or the user manual of the device itself. General pieces of information will be marked with the i-icon to the left.
Information for technicians and/or administrators will be given throughout this manual. Those pieces of information will be marked with the icon to the left.
Terminology
The picture below illustrates the denomination of your mobile phone’s keys as used in this manual:
Figure 1: Button names used in this document. If pure touch-screen devices are used, button names refer to the touch buttons and options with the respective functionality.
amc-3_android_ug_en_2012-10 9
4 Restrictions
4 Restrictions
Please note that there are certain restrictions for third-party applications on practically all mobile platforms. There are some restrictions on the Android devices which the
AMC is subject to. New smart phone types/models are released every week. To avoid solution complexity and to ease management, it is recommended to implement a mobile phone policy in the company to standardize on a limited amount of phone models. A smart phone is like a computer. You have to reboot them now and then to ensure consistent behavior (the recommendation is once a day on average).
The AMC is a powerful application, and if you have all features turned on, the AMC as well as the data connections, battery life can in worst cases be 50% shorter (dependent on phone type, OS version, network and user scenarios).
There are a handful of destination numbers which are Emergency numbers (000, 110,
112, 118, 119, 911 and 999) which together with your mobile operator’s service numbers will result in pure cellular calls ("Direct calls") where the AMC should be inactive.
Please make sure these are not part of your number plan.
4.1
By Mobile HardWare Platform
Samsung phones could need adaption of speech volume on the AMCC for Wi-Fi calls.
4.2
By Network (Cellular)
The functionality and features of the AMC are also subject to the used network . If no data connection is available, features requiring feedback (for example:checking the status for Call Forwarding) are not available! If Dual-mode usage is part of the solution, you must make sure the Wi-Fi network is "Voice ready".
Most network operators deactivate the usage of data channels for cellular calls. This can be avoided by limiting data usage in cellular networks to WCDMA only. Please note that this setting limits data coverage, e.g. 2G networks, will not be used. No in-call menu will be displayed in 2G-networks.
Some mobile network operators do not send out their Identity in the signaling available for the AMC to present in a Network status bar. If this is the case only "Cellular Network" will be presented.
amc-3_android_ug_en_2012-10 10
4 Restrictions
4.3
By Mobile OS Version
Please note that updates to lower battery consumption has been implemented on Android OS from version 2.2. To reduce power consumption as much as possible, the
AMC has a configurable inactivation of the GPRS connection (refer to 12.5
) and it is also capable of lowering the processor performance to improve battery life (refer to
12.7.16
. The AMC will then not continue sending registration requests when the phone enters power saving mode - unless desired.
There are slight differences in the OS used by manufacturers (HTC, Samsung etc.).
Please note that this can lead to differences in the behavior of the AMC.
4.4
Details
• Which possibilities exist to present Caller-ID information received by cellular channel are limited by the mobile platform as such.
• The Wi-Fi Sleep Policy of the Android operating system ( System Settings » Wireless & Networks, Wi-Fi Settings » Press "Options"» Advanced ) has to be set to
"Never" for the AMC to work properly. Any other setting here will interfere with main features of the AMC!
• On some older devices and older OS versions the AMC cannot recognize the connection of a headset. Headsets then have to be activated manually by using the option Loudspeaker in-call menu of the AMC. Bluetooth headsets could interfere with Wi-Fi systems, as both systems use 2.4 GHz frequency band contention can be an issue. Each Wi-Fi transmitter blocks out 20 of the available 79 Bluetooth channels. This is specifically valid for lower end Bluetooth headsets.
• The establishment of a mobile-data connection when the AMC has been logged off or is activated from sleep mode, can be perceived as slow. Until the AMC is fully registered call setup time will be longer. With a non-Operator-Supported
SIM, the destination number will in this case be sent over DTMF.
• The service GSM Callback is not available on Android.
• Dialing numbers of contact entries from within the AMC with an appended letter
”P” and the like is not supported.
• MWI is not supported when there is no data channel available. This feature will not be available until the Android project makes it possible to reject a call from a third-party application.
• When performing a handover on some devices from cellular networks to Wi-Fi, the device has removed from the ear for a short moment to prevent the built-in proximity sensor from interrupting the handover and cutting off the audio stream in Wi-Fi.
amc-3_android_ug_en_2012-10 11
4 Restrictions
• Connecting the device to a computer and accessing the SD Card may lead to a restart of the AMC.
amc-3_android_ug_en_2012-10 12
5 Data Usage Overview
5 Data Usage Overview
The following table clarifies exactly how much data usage is required for individual services of the AMC. The settings governing the allowed usage of cellular data channels are described in 12.5
on page 47 .
Setting
Packet Data Off
Packet Data Minimal
Packet Data Local Network & GPRS Dynamic
VoIP over 3G
Available Services and required data volumes
0KB, no features that require Packet Data can be used.
Approx. 3KB per Callback attempt, 10KB for the Corporate Contacts search with a typical result set of 5-
10 users.
60KB per hour for registrations and keepalives with
MWI, but without IM/ Presence
100KB for average IM/ Presence usage per hour.
300- 500KB per hour for feature usage in calls.
Approx. 25 MB per hour with iLBC and approx. 78 MB per hour with PCMU amc-3_android_ug_en_2012-10 13
6 Installation and AMC configuration from the AMC Portal
6 Installation and AMC configuration from the AMC Portal
Currently, the easiest way to download and install the AMC on your phone is by using the Android Market Place. Alternatively you can download the client from the AMC portal using the provided link.
Important Notes
Note: If you have or had a single mode client installed on your smart phone, make sure it has been completely uninstalled and the configuration folder deleted completely before you start installation of the dual mode AMC.
Note: Make sure your mobile operator’s service numbers do not conflict with the number series of your PBX.
6.1
Installation
Using the AMC portal , it is possible to deploy a download link via SMS or Email.
Follow the link and install the AMC Client like any other application on your smartphone.
Please refer to your smartphone’s documentation for more information.
This way of downloading enables you to centralize the download of the AMC Client for
Android. It gives every user the possibility to actively download the AMC Client or an upgraded version of the client. This is an ideal way to facilitate mass deployments.
It is mandatory that an access point is configured on your Smartphone! If this is not the case this option for the installation of your AMC Client (s) is not possible. This configuration is also important for later registrations of the AMC Client with the AMC
Controller . Make sure that your device is configured for Internet access. Please consult your handset manual for information about this.
With Internet access enabled on your phone, it should now be possible to download the
Client from the AMC portal.
• Open the browser of your Android phone and type in the URL of the file (alternatively open the link you received via Email or SMS)
• Select Download and confirm
• Your Android phone will now execute the download, notify you of its success and, depending on the device, prompt you to reboot the phone.
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6 Installation and AMC configuration from the AMC Portal
• After this reboot or immediately after the download of the file your AMC Android will be ready to use.
6.2
Opening the Application
You will now be prompted to enter your AMC User Account key and mobile phone number (in international format). The key is used to fetch your configuration from the
AMC Portal. If the administrator has created the AMC license, it will be included in the configuration download. If added to the configuration, the LCR file will also be downloaded and then the feature file. In order to avoid disturbing ongoing download of the different configuration items, a pause has been implemented between each of them. Please don’t close AMC before all components have been downloaded.
Open the AMC by pressing its icon in the application menu of your Android smartphone. While in the AMC Home screen, press the menu button and select Settings to view and edit configuration details.
Figure 2: Native home screen.
If configuration download fails, make sure the mobile data Access Point for your mobile provider is configured correctly (if unknown, see their web page). Please see section
6.1
, steps 1 - 4.
amc-3_android_ug_en_2012-10 15
6 Installation and AMC configuration from the AMC Portal
6.3
AMC configuration
To avoid mobile operators blocking what they see as ”strange” SMS content - AMC downloads the configuration (settings, MLCR and features in named order) Over The
Air. From the AMC Portal can be sent out either SMS or e-mail with the SW download link and as a second step the AMC User Account key. When entering the AMC User
Account key and the mobile phone number in international format, the configuration download will start. If the license was created by the administrator prior to download, it will be included in the configuration.
Before trying to download the configuration, make sure the mobile data channel is activated. After configuration update please restart AMC to load the settings. If there is no data channel available the download will fail. After a time out, the AMC SW will start but without configuration. Then close AMC, activate your mobile data channel and restart
AMC to retry activating the configuration downloads. If this fails again your administrator can make a manual download possible. The context-sensitive menu in the settings screen offers an option for this.
6.4
AMC License activation
Grace Period
AMC is installed with a 30 days trial period. During these 30 days a license download is necessary to avoid license expiration. The AMC will inform you about the expiration of this license period.
Useful Advice
The AMC license information gets included in the configuration data when the
AMC portal administrator selects "Create license" for a specific user. This means the license information will activate a client at configuration download. A client with expired license will download the configuration at every startup.
If a window is presented where you are requested to enter an activation key, your trial period has expired. In such case, contact your administrator. Make sure your administrator has created the license.
amc-3_android_ug_en_2012-10 16
7 General Operation
7 General Operation of the AMC
The AMC seeks to blend in seamlessly with the usability concepts of the platform it runs on, and tries to closely match the functionality of your smartphone’s native phone application. The following chapter contains all user-relevant information for the AMC: how to navigate within the AMC, and how to use in- and out-of-call features.
7.1
The Widget
From the latest version on, the AMC for Android offers a widget for the following services
(from left to right):
• Registration: This shows your current registration status. Touch this icon to open the home screen of the AMC.
• Voice Messages: Place a call to you voice mailbox by touching this icon. A small red icon will display the number of missed calls. If no voice mail has been received and no calls have been missed, this icon will show reiceived chat messages, and touching the icon then will lead you to the chat screen.
If the settings needed for the Voicemail service have not been configured, this button will not be displayed.
• Call Log: Open the call log view of the AMC.
• Features: This button leads you directly to the features view of the AMC.
• Quickdial: Open the Quickdial view where you can add up to 9 contacts to the
Quickdial list. To add contacts, touch the Add button, then select From contacts
(this contains local and Corporate Contacts) or open the tab "Manually".
In the From Contacts: view, click on the icon on the left end of the search bar to select "All Contacts" (default), "Contacts" (local phonebook), or "Corporate Contacts". The corporate contacts will not be searched until at least two characters have been entered or three seconds have passed.
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7 General Operation
You have the option to move and sort your quick-dial contacts in the contextsensitive menu.
If you have altered the standard feature codes on the AMCC, the Features button (with CFW and DnD) will not offer its services.
Note: Please note that a user icon (i.e., with photo) will only be displayed if the contact is added from the native phonebook, and if the contact there contains such a user icon. Touch a contact and hold for call-type options.
Note: On some devices with small screens, the Quickdial list may only display up to
4 contacts.
7.2
Home Screen Navigation
Figure 3: Explanation of the AMC home screen on Android.
amc-3_android_ug_en_2012-10 18
7 General Operation
7.3
Registration Status
This registration icon indicates that there is a VoIP-capable data connection.
This data connection may be Wi-Fi or Packet Data(refer to 12.5
for information about Packet Data settings).
This icon indicates that a system registration is in progress.
The red icon appears if the system registration has failed. This may be caused by faulty user credentials. Please contact support if this problem persists.
You will see this icon if there is currently no data connection available, and therefore no system registration possible.
Whenever a configured Access
Point becomes available, the AMC can re-registers itself in the system if it is configured to do so. Please note that system registration (data access) is needed for fast mode call setup method.
Registrations in Data Networks other than Wi-Fi
Please note that certain settings have to be enabled for the AMC to register over Packet Data (refer to 12.5
).
Static Roaming
When the AMC is turned off, calls will only be routed to the GSM Number of a user if Static Roaming is activated for this user. If Static Roaming is deactivated on the
AMCC, the AMC will not be available in cellular-only networks.
amc-3_android_ug_en_2012-10 19
8 Features of the AMC
8 Features of the AMC
The following explains all call related services of your AMC.
General Availability of Features
Available in- and out-call features depend on your PBX; for some features please consult your PBX documentation. More or less features than the ones described below might be available in your specific case. Features displayed by the AMC can be configured through the feature file and can hence even vary on a per-user basis. The Feature file is downloaded when you start your
AMC the first time. It can also be downloaded manually. There can be several feature files available but only one is assigned per user.
Contacts Sorting
Sorting in the AMC is always done by Family name. This is not configurable as might be the case in the native Contacts. The reason is that access to this capability can differ widely.
8.1
Placing Calls
Calls with the AMC can be made from within its screens and/or outside of them. This depends on your Call Preference configuration, refer to 12.6
.To place a call using the
AMC, type in or select a number in the Contacts screen or Call List , and press the green phone button. As soon as a call has been established, in-call features will become available (in Wi-Fi and cellular networks with or without Packet Data). If a Wi-Fi or
Packet Data connection is available the AMCC will give feedback about the status of the call(s). This feedback will be displayed as icons at the end of the status line of a call.
Redial
A double touch of the green phone button will redial the last dialed number.
Call Setup Time
The call setup time when using the AMC is slightly longer than when using the native application, because the call is set up via the call manager (AMCC) in the enterprise network. If the AMC is registered over the cellular network the call setup time is usually less then 10 seconds. If the phone does not have access to data the call setup is done via DTMF which usual takes approx.
10-20 seconds.
amc-3_android_ug_en_2012-10 20
8 Features of the AMC
8.2
Accepting Calls
AMC calls can be accepted like all other calls by pressing the concerned key . Which calls are intercepted by the AMC is governed by the 12.6
setting.
Caller ID
The AMC for Android supports the transmission of Caller IDs ("see who’s calling") via the AMCC. To make use of this possibility, and to not be subject to different policies regarding the transmission of Caller IDs of the different providers, the following settings have to be applied:
1. Packet Data has to be set to GPRS Dynamic or Local Network ; refer to
12.5
.
2. The MTC Number has to be set on the AMC if the operator does not include the original Caller ID in the signaling. For the Caller ID transmission to work properly the MTC Number has to match 100%, a matching prefix is not enough; refer to 12.1.4
.
8.3
Emergency Calls
Emergency calls have to be placed as direct calls, i.e. not with the AMC.
This is done automatically for the major emergency numbers such as 112 and 911.
Local emergency numbers that have to be dialed directly can be specified as Exception
Numbers. Refer to 12.1.8
on page 45 .
amc-3_android_ug_en_2012-10 21
8.4
Corporate Contacts
8 Features of the AMC
You can search your local and the corporate contacts (if access is configured by your system administrator) from the search bar.
Click on the icon on the left end of the search bar to select "All Contacts" (default), "Contacts" (local phonebook), "Presence" (contacts enabled for chat), or "Corporate Contacts" (see screenshot to the left).
The corporate contacts will not be searched until at least two characters have been entered or three seconds have passed. With the latest version of the
AMC also offers a filter to only display contacts that are available for chat ("Presence" filter) - this only applies if Presence is enabled.
amc-3_android_ug_en_2012-10 22
8 Features of the AMC
8.5
Call Types
There are several call types that you can select before dialing. They give you manual access to the potentially cost saving features of the AMC. Please see the picture below.
Automatic Routing
Administrators may specify and deploy routing rules (for Callback etc.) with in an (M)LCR Table and deploy it to the AMC.
Note: Which of the following call types are available and/or how they are routed (VoIP/cellular) depends your AMC’s settings and on your registration status. For example:
Callback will not be offered if you are registrered for VoIP, because there is no advantage in using it.
8.5.1
Call
This is either a VoIP call (if the needed registration is available), or a Call-Through call for cellular connections.
8.5.2
Callback
Demand a Callback and let yourself be connected with the called party. No call will be established from your smartphone. This may have a favorable effect on costs. A Callback is requested via HTTPS (default) or by calling the
Callback Number . The HTTPS Callback is perceivably faster.
To use the HTTPS Callback , the
HTTPS Port must be set (refer to
12.7.4
).
Figure 4: Enter a number and hold the phone button to select one of the available call types.
amc-3_android_ug_en_2012-10 23
8 Features of the AMC
8.5.3
Call-through Call
If there is no registration or if the AMC is only registered for signaling (blue registration icon), you will have the option to select a call-through call to ensure that your call is routed through the system. Otherwise, i.d. if you are registered for VoIP (green icon) this call type will not be offered.
8.5.4
Direct Call (Mobile call without passing the PBX)
This option gives you the possibility to place a call "directly" through the mobile network.
Such a call will then not be routed through your enterprise network.
8.5.5
Anonymous Call
When you select an Anonymous Call the called party will not see your caller ID. Unlike
Direct Call , this feature has to be routed through your enterprise network.
Further Configuration
1. This is a PBX-driven feature. Not every PBX supports this.
2. The Anonymous Call Prefix has to be set in the Settings of your AMC, refer to
12.7.18
.
3. An Access Code has to be configured on the AMCC to match the feature code that triggers an Anonymous Call on your PBX (please refer to the Aastra Mobile
Client Controller Administrator Manual).
amc-3_android_ug_en_2012-10 24
8 Features of the AMC
8.6
In-Call Features
If a data channel (Wi-Fi or Packet Data ) is available during a call, your AMC will enable the in-call features of your PBX. For example: The in call menu will not be available during a 2G call as no data access is possible during call (if no Wi-Fi is available for signaling). When there’s no data channel, the AMC will give you the option to open the native dialpad which enables you to type in digits (e.g. PINs) to enter conferences and the like.
From the latest version on, the Hold option can be found in the call details screen along with the speaker and mic option (to the left). Pressing the pause button in the Call
Details screen also puts the current call on hold.
The bluetooth button lets you connect a bluetooth headset for the current call. From the view in the screenshot to the left you can swipe to the left to open the Dialer , or the right to open the Features screen (see next screenshot below). You can also touch the screen names underneath the notifications bar.
8.6.3
Blind Transfer
Transfer a call to a second party. Select this feature and choose a contact or select a number. Your call will be terminated and disappear from the home screen as soon as the other party has picked up.
8.6.4
Toggle, Complete Transfer, and Conference
If there are two active calls (one of them on Hold ), you can Toggle back and forth between them, enter a three-party conference ( Complete conference ), or join the two calls ( Complete transfer ) and terminate the calls on your end.
amc-3_android_ug_en_2012-10 25
8 Features of the AMC
In this example a Wi-Fi call is placed. Swipe to the features screen for more in-call features.
8.6.1
Hold call
A party can be put on hold by clicking the Hold option on the screen. You can resume the call at any time.
8.6.2
Enquiry/ Consultation
Clicking on this option a in the in-call features screen puts the currently active call on hold and opens the call screen where you can call a second party. A reconnect tone will be played back if the Enquiry fails (called party unavailable). Toggle conveniently between the held party and the second call by touching their call cards in the Call
Details screen.
a
The name of this feature differs depending on the used Aastra Enterprise Communications PBX.It is either "Enquiry" or "Consultation".
8.6.5
Fast Forwarding
This option will forward the call to a predefined number. While in theory this can be any number, this feature is most often used to transfer the call to the desk phone with a single touch of a button. While the transfer to the predefined number is being executed, the AMC offers you the possibility to Resume the call (the transfer will be interrupted).
Please note that this feature is executed like a Blind Transfer. If your PBX does not support Blind Transfers, the Fast Forwarding feature will not be available.
For immediate transfer a Fast Forwarding Number has to be set (refer to
12.1.7
). If no Fast Forwarding Number has been set, the AMC will open a keypad with which you can dial or choose a contact.
8.6.6
Handover to Cellular Networks (GSM)
It is possible to trigger a manual Handover to GSM/3G (cellular networks). You can find the selection in the AMC Main Menu (Android button)when in call. The handover request is done through a call towards the AMCC– for this to work an IMS:to GSM number has to be defined among the Service Access Numbers in the AMCC and in the
AMC Settings (refer to 12.1.3
.
amc-3_android_ug_en_2012-10 26
8 Features of the AMC
Muted Calls
Please note that a muted VoIP call may be unmuted when a handover from
VoIP to cellular networks is done. The AMC will display a warning message if this occurs.
8.6.7
Handover to VoIP
It is also possible to trigger a manual Handover to VoIP if the Wi-Fi coverage is good enough, as above the selection can be found in the AMC Main Menu.
8.6.8
Automatic Handover to VoIP
If Auto Handover has been enabled in the settings of the AMC, a handover from Wi-Fi to Cellular will be performed automatically if the Wi-Fi signal strength gets too weak to maintain a reliable VoIP connection. A handover from Cellular to Wi-Fi on the other hand will be performed if a known network with sufficient quality gets into range during an ongoing cellular call. At the availability of a network with sufficient quality, the AMC will take some time to assure it is a stable connection before a handover is performed.
If an access point provides VoIP over 3G (and the AMC is set to use this), it will not be possible to get back to a Wi-Fi access point during the call. This depends on that the phone can only have one single IP address.
amc-3_android_ug_en_2012-10 27
8 Features of the AMC
8.7
Out-Of-Call Features
Out-of-call features give you the possibility to use your smartphone as a full-fledged equivalent of a desk phone. You can access the Features screen via the tool bar navigation in the home screen of the AMC.
8.7.1
Call Forwarding
You have the option to configure rules about when and to which destination Call Forwarding is to be done. There are three different rules: Always , On no Reply and on
Busy . A different number may be configured for each of them.
Rules can be cancelled globally with Cancel call forwarding or switched on and off with
Toggle On/Off .
If a call has been forwarded to your AMC, this will be indicated by a diversion arrow in front of the caller’s number.
8.7.2
Call Pickup
A pick-up group is a group of people who are notified if one group member receives a call, for example a support group. If there is an inbound call for your pick-up group, the AMC will notify you with a pop-up window and give you the option to pick up the call. Clicking on Call Pickup in the Features screen also enables you to pick up the first incoming call for your pick-up group.
Pickup Groups
There might also be adjustments to be made on the AMCC and PBX-side. Please consult the Aastra Mobile Client Controller Administrator Manual (keywords: PBX
Access Codes , Pickup Groups ).
8.7.3
Call Retrieve
This out-call feature enables you to fetch a call from the waiting loop. If this does not work as expected, please verify that your PBX supports this feature, and contact support if the problem persists.
amc-3_android_ug_en_2012-10 28
8 Features of the AMC
8.7.4
Voice Mail
Listen to your corporate voice mail with this option. Click on the selection in the AMC
Main Menu. A waiting voice message will be indicated by a small cassette icon just left of the icon for the mobile network signal strength in the upper right corner of the AMC screen. Once you have listened and deleted your received voice mail(s) this icon will disappear.
If the settings needed for the Voicemail service have not been configured, this option will not be displayed.
Please note that MWI has to be activated and a Voice Mail Number must be configured on the AMCC and your PBX.
8.7.5
Activate and Deactivate DnD
Temporarily disable your AMC as your corporate extension with Do-not-Disturb (DnD).
This prevents inbound calls from being forwarded to your AMC (VoIP and cellular).
Deactivate DnD to be available for inbound calls again. To check how your DnD status is currently set on the AMCC, select Check DnD Status .
8.7.6
Absence Info
By selecting the Absence Info menu you can set the absence reason and in some cases the day/time of return, in your PBX as well as cancelling already set information.
8.7.7
SIM Switch
This is a least-cost routing feature explained on page 41 .
Use this option to activate a new SIM card (the number must be assigned to your user account in the system).
If Automatic Start is activated, and if the SIM card requires PIN activation, the AMC won’t detect the new SIM card until a AMC was restarted.
amc-3_android_ug_en_2012-10 29
9 IM and Presence
9 IM and Presence
The AMC enables basic mobile presence and the ability to chat with your smartphone.
Immediately after the required settings have been configured (see infobox below), the
Online/Offline Presence Status will be displayed in the tab "Chat" of the Home screen.
Required Settings
IM/Presence has to be turned On (refer to 12.9.1
) and the Default IM Host
(refer to 12.9.2
) has to be configured correctly on the AMC, and profiles of
XMPP Endpoints and XMPP User Accounts or SIMPLE User Accounts have to be created on the AMCC.
9.1
Adding Contacts
The AMC will automatically make contacts available for chat (subscribe to a contact’s
Presense status) if the email address of a contact matches the configured Default IM
Host and contacts with a valid email address in the IM field.
Note: Please make sure that entered email addresses pass a validity test, i.e. they have to constist of the following: [name]@[domain].[xx]!
Most XMPP servers are case sensitive! Please make sure that email addresses are entered exactly as they are configured on the XMPP server. If this is not the case, Presence subscriptions will most likely fail!
9.2
Chatting
To start a chat, open the context-sensitive menu in the "Chat" tab and select "New message". The following screen shows two entry fields. Use the top one to select the recipient of your instant message from your contacts, use the bottom one to type your message.
amc-3_android_ug_en_2012-10 30
9 IM and Presence
9.3
Parallel Chats
It is also possible have several conversations at the same time. All ongoing chats will be displayed as a list in the Chat screen.
If a data connection is available, your default presence state will be "Online". To change this, touch the presence status bar in the Chat screen of your AMC to open a menu with the available presence states.
Select the one you would like to apply by touching it.
Do not Disturb (DnD): This presence state is set automatically if there is an ongoing call. It will return to the previously set presence status after the call has been terminated.
amc-3_android_ug_en_2012-10 31
10 Mobile Least-Cost Routing (MLCR)
10 Mobile Least-Cost Routing (MLCR)
The following explains how to actively use the features Callback , Call through , and SIM
Switch .
About MLCR
It is possible to configure number patterns (first couple of digits of a phone number) which will trigger an automatic least-cost routing.
These ’routing rules’ can be deployed to the AMC from the Aastra administration portal by the Administrator. The Administrator can configure several different
MLCR lists in the Portal to customize the MLCR rules for each user if necessary.However, a different routing feature can be selected manually by the user even if these routing rules are present, refer to 8.5
.
10.1
(HTTPS) Callback
Use Callback to reduce costs of outbound calls made via the AMC. In a Callback call the call to both the A- and B-party are setup from the PBX. How to start a Callback is explained in 8.5
on page 23 . If your company makes global use of the MLCR, dialing certain phone numbers might trigger a Callback automatically! Rules for automatic routing can be made and deployed to the AMCs using the AMCC.
Note: The HTTPS Callback request goes through a data connection that might not be available or fail. In the case of failure, the AMC will automatically fall back to a Callthrough call. The call is still placed through the PBX, however, you do not have the cost benefits anymore.
Figure 5: Simplified functionality of Callback.
amc-3_android_ug_en_2012-10 32
10 Mobile Least-Cost Routing (MLCR)
A Callback is invoked via HTTPS . The AMC also sends the phone number that you would actually like to call (1). The AMCC in return calls the AMC (2) and the destination number (3). The two calls are connected as soon as they are established.
1
Further Configuration: HTTPS Callback
HTTPS is enabled automatically on the AMCC. On the AMCs the use of packet data (refer to 12.5
) has to be allowed.
10.2
SIM Switch
You can take advantage of using local SIM cards in different locations. Note that SIM
Switch is a feature that is not part of the LCR file. There are two ways to activate a new
SIM card.
1. If enabled, SIM Switch will be available in the home screen. Selecting SIM Switch will register your new SIM Card by setting up an unanswered call to the AMCC.
2. After insertion of the new SIM card, the AMC will open a dialog in which you can select to execute a SIM Switch and register your new SIM card. If you select the option Later , the pop-up will reappear at the next startup.
Please note that the new SIM number has to be configured in the AMCC to be able to register it from the AMC.
Several Number Support
The AMC Solution is able to manage several SIM Cards ( GSM Numbers ) per user. Please refer to page 41 for general setup and functionality. A SIM number must not be used more than once in your system!
1
An incoming callback is accpeted automatically if the AMC is running on Android 2.2 and previous versions. On later OS versions, the incoming call has to be accpeted manually.
amc-3_android_ug_en_2012-10 33
11 User Settings
11 User Settings
There are a couple of mandatory settings that have to be configured to be able to use all of your AMC’s features. All settings, mandatory and optional, are explained in this chapter.
Configuration Loss with Firmware Updates
With a firmware update, the AMC application will not be deleted. However, the configuration of your AMC will be lost and must be reloaded. To download the configuration data manually, open the Settings section of your AMC, and re-enter the Registrar, Username and Password settings.
If the Hide settings checkbox has been set by the Admin in the AMC Portal, some of them might not be visible to the user.
Never change preconfigured Settings!
Every number has to be configured on the AMCC, and will hence in most cases be preconfigured on the AMC. If one of them does not work properly, ask your administrator to check if the according feature has been activated for your User Account on the AMCC. If your AMC has been preconfigured, simply skip the Configuration chapter. However, you may want to consult it, to fully understand how your AMC works. The AMC downloads the configuration from the Aastra portal.
11.1
FMC Numbers
11.1.1
Fast Forwarding Number
Configure the phone number for the phone you want to have as Fast Forwarding destination In most cases this will be your desk-phone number, but it can be any number.
The AMC will offer the option Fast Forwarding in the in-call features menu. This option can be used to transfer an active call instantly to the pre-configured number.
11.1.2
Exception Numbers
Specify numbers that must be dialed directly in all cases. The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC.
To specify more than one number, separate them with dashes "-" (no white spaces).
amc-3_android_ug_en_2012-10 34
11 User Settings
Note: Emergency numbers do not have to be specified here, as they are treated separately. The major emergency numbers for all continents such as 112 and 911 are preloaded in the AMC. If you have any special or regional numbers however, you can configure them here.
11.2
Dual Mode Settings
Select Single Mode or Dual Mode :
In Single Mode it allows cellular networks and Packet Data for signaling ( Packet Data and/or Wi-Fi, this depends on the device), i.e., if you want to have SIP signaling over
Wi-Fi but call-setup signaling and media over the cellular network, you need to select the Single Mode setting!
The setting Dual Mode allows Voice-over-Wi-Fi, but it requires that the Android device supports Wi-Fi and that the required settings in the native OS are made.
Consumption of Packet Data
The Packet Data setting lets you specify when packet data (for example
Packet Data ) should be used; refer to 12.5
.
Native-Dialer Dependent
Whether a data channel is established via Wi-Fi or via Packet Data depends on the Network Preferences you have chosen in the native Android application. If a preferred Wi-Fi network is available, this network will be used for the data channel.
11.3
VoIP Settings
11.3.1
Mic Volume
Increase or decrease the volume of your microphone, i.e. the input volume, with this setting for VoIP calls. The default setting is "0". The range from -4 to 4 is supported.
This settins does not apply to non-VoIP calls!
11.3.2
Mic ALC
This setting enables automatic volume control (”clipping prevention”). An algorhythm using "Max Index Spread" and "Max Loops" sets the effect of this setting. Please do not alter these settings, unless advised to do so.
amc-3_android_ug_en_2012-10 35
11 User Settings
11.4
Network Settings
The following settings manage the use of Packet Data for all services offered by the
AMC.
11.4.1
Network Preferences
Unlike Wi-Fi connections, cellular connections cannot carry data. Availability of data channels depends on your provider and on your contract. Many contracts come with a certain amount of data traffic included Packet Data .
The Packet Data settings described here allow you to determine if and how the AMC is allowed to use cellular Packet Data . You can choose to generally disable it for the
AMC ( Off ), use it exclusively for HTTP(S) requests ( Minimal , i.e. Corporate Contacts access, HTTPS Callbacks etc.), or allow its usage only in your provider’s network ( Local
Network ). To use it whenever needed for a system registration (no Voice over 3G) set this to GPRS Dynamic .
Local Network + Roaming = Minimal
Please note that while in roaming in other provider networks and while the setting Local Network is active, the actual usage of the cellular data channel is done according to the setting Minimal , i.e. registrations are not possible and only HTTP(S) requests are allowed.
Native Settings Dependent
Smartphones have preference options to enable or disable the use of packet data. If turned off in the native menu, any preferences made within the AMC remain without effect!
Costs and Battery Life
Please note that the usage of data channels may drain the phone’s battery.
If costs run too high, a provider might also disconnect the call. Section 5 on page 13 contains information about the amount of data consumed by certain features.
11.4.2
VoIP over 3G
Check the box behind the setting VoIP over 3G to enable VoIP calls over Packet Data.
Please note that the information given above - about battery life etc. - also apply to this setting.
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11 User Settings
11.5
Call Preference
By setting the Dial Mode you can configure in which situations your AMC shall handle incoming and outgoing calls.
The rule you choose here will only be applied if the AMC is activated.
11.5.1
Dual Identity
In Dual Identity mode your AMC will only handle calls made from within the AMC. Calls made from the native Android menu, will not be handled by the AMC automatically.
11.5.2
Always AMC
With this setting, the AMC is automatically used for all calls. This means that even calls initiated from the native dialer will be handled by the AMC!
Please make sure that the native setting "Send my caller ID" is set to "Set By
Network" under "Call Settings" if this option is used.
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11 User Settings
11.5.3
Automatic Start
If Automatic Start is enabled, the AMC will be started automatically whenever the phone is switched on.
11.5.4
Handover Settings
The following settings determine when a handover from a VoIP call to a cellular call
(and vice versa) is triggered.
Automatic Handovers can be enabled and disabled with the checkbox in this section.
11.5.5
Operator Supported Dialing (OSD)
Some operators can call your configured PBX Dialing-in number automatically. Please note that this will only work with the SIM card for which your AMC was activated. If your provider supports OSD and if you would like to use it, set this setting to On .
This will only be applied when you are not in a roaming state.
11.5.6
Call Reverse Enabled
If this option is enabled inbound calls will be rejected and an automatic call back to the party in concern is initiated. Refer to 12.1.5
for a description of Call Reverse . The option Maintain 3G Connection is automatically enabled if Call Reverse is enabled.
11.5.7
Audio Separation
Due to platform properties, it is not possible to separate a Wi-Fi audio connection on some devices (for example on Milestone and Droid) as it is possible on other hardware.
Solve this issue by activating Audio Separation .
11.5.8
Energy Saving
If Energy Saving is activated, the processor performance will be lowered as soon as the phone is in stand-by. This can perceivably prolong the battery life of your smartphone.
This setting is disabled by default.
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11 User Settings
11.5.9
Log Level
This setting should only be used by administrators for testing and/or trouble shooting.
Using these options is only suitable for advanced administrators.
Terminal
View live logs with the setting Terminal and the ddms.exe
(which is part of the Android
SDK). Turn the Terminal logging on, connect your phone to the computer with the appropriate SDK version and run the ddms.exe
. Once you click on the hardware device in the ddms-viewer, you will see all live log messages.
File
Set the Log Level to File to have the AMC write logs into a file called AMCClientLog.txt
in the AMC folder on the SD card of your phone.
11.5.10
Simple Logging
This setting enables call debugging. If there are for example issues with the Caller ID or other reoccurring issues with calls, use the option "Simple Logging". All ”simple logs” will then be saved to the file simple_log.txt
in the ”AMC” folder.
11.6
IM/Presence
The following settings enable the Chat and Presence services.
11.6.1
Enable IM/Presence
Set this to on to enable the use of instant messaging (IM) and presence. Check the IM and Presence chapter 9 to learn more about this functionality.
The Default IM Host setting will not be lost even if this option is disabled!
11.6.2
Default IM Host
If you would like to use the IM and Presence service of the AMC, the host URI of the desired Default IM Host in your network has to be entered here. Contact your administrator for further information. As soon as the Default IM Host has been set correctly the presence status line becomes available in the Home screen. Normally this will be your corporate domain.
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11 User Settings
11.7
About Application
If asked for the version of your AMC for Android, for support reasons or others, the
About Application section will give you all relevant details.
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12 Administrator Settings
12 Administrator Settings
Tap on the screen three times anywhwere in the "About" view of the setting section to open a prompt to enter the passphrase for access to the administrator settings.Passphrases
change over time (every day/24h), and can be retrieved from our support team. These settings are blocked from user modification to ensure aptness of settings.
Administrators: Use the AMC Portal to configure settings remotely!
12.1
FMC Numbers
In order to take advantage of the available AMC Solution features the AMC and the
AMCC "communicate" via special numbers which must be configured on the AMCC to trigger a certain behavior in cellular networks.
12.1.1
PBX Dialing-in Number
The PBX Dialing-in Number is used for cellular calls. It is used by the AMC to route the calls through your company network (AMCC). It makes extension dialing from the
AMC possible i.e. (calling colleagues via their extensions numbers and not their full numbers). It also ensures that your corporate phone number is displayed to the called party and not the number of your currently used SIM card.
AMCC-Side
This number has to be configured for the PBX Dialing-in purpose on the
AMCC!
E.164 Format
The PBX Dialing-in Number has to be configured in E.164 format to ensure that the AMC is always able to dial it independently from its location.
12.1.2
SIM Switch Number
If you select Activate SIM Card in the main menu, the AMC uses this number to communicate to the AMCC that a new SIM card has been inserted. If the number of this
SIM card is configured for your User Account on the AMCC, your new SIM card will be activated and you will be able to take advantage of the features of the AMC Solution.
Advantage of SIM Switch amc-3_android_ug_en_2012-10 41
12 Administrator Settings
All of the services offered by the AMC are exclusively available for configured users.
However, some users might have several SIM cards, mostly for taking advantage of lower tariffs in different countries. It is possible to configure up to ten cell phone (SIM card) numbers per user, but only one at a time will be "active".
How it works
A call to SIM Switch number is placed and hung up immediately. This guarantees that the call is free of charge since it is never really established. If the SIM Switch request was unsuccessful, you will not be able to make calls from now on, since the
AMCC cannot authenticate you. Such a failure should not happen, unless your new
SIM number was configured incorrectly on the AMCC.
What to do if SIM Switch doesn’t work
If Automatic Start is activated, and if the SIM card requires PIN activation, the AMC won’t detect the new SIM card until a AMC was restart. Restart the
AMC to see if the problem persists.
Your previously used SIM card will continue to work, unless there is a problem on the AMCC-side: Check if there is a temporary problem by reinserting the former SIM card. If it does not work, the error is likely to be located at the
AMCC.
If repeated attempts to Activate SIM Cards fail and if the configured number of the second SIM card is correct, the reason could be an improper Caller ID sent from your new SIM card. In those cases the switch has to be conducted manually on the AMCC.
12.1.3
IMS WLAN to Cellular
If signal strength of the Wi-Fi hotspot decreases to a point where the voice quality suffers, the client hands over the call to the cellular network. With Android this "handover" is done via IMS.
How it works
The IMS-Number is used by the AMC to communicate to the AMCC that a manual handover from Wi-Fi to your cellular network is desired. It has to correspond to the number configured for this purpose on the AMCC. The call will then be established via this number.
12.1.4
MTC Number(s)
MTC stands for Mobile Terminated Call. The MTC Number will be associated as Caller
ID for your corporate system (AMCC). You could say that this is the identification the amc-3_android_ug_en_2012-10 42
12 Administrator Settings
AMCC uses towards the AMC. If the MTC Number is set, all Enterprise calls must come with this Caller ID otherwise they will not be handled by the AMC. In order to make sure that the number is positively matched, you have to enter your PBX number in international format.
Use Case
The MTC Number or prefix identifies a call as an Enterprise (AMC) Call. All AMC
Solution features become available for identified Enterprise Calls . A 100% match of the
MTC Number is required for the transmission of Caller IDs (refer to 8.2
).
Note: To be able to present some Caller ID information when an operator uses CLIPcall screening, the AMC introduces an entry in the Contacts if an MTC number is set in the client configuration.
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12 Administrator Settings
12.1.5
Call Reverse Number
The Call Reverse Number is only mandatory if the feature is to be used. It has to be a number, again in international format, that has been configured for the Call Reverse purpose on the AMCC.
This can be enabled and disabled globally; refer to 12.7.12
.
How it works
The calling party will basically be put on hold by the AMCC; as a consequence a Call
Reverse from the calling party’s perspective is no different from a normal call. The
AMCC will even play back a ring-back tone.
Only inbound calls coming from the AMCC are affected by this! Regular inbound calls to your SIM card remain untouched.
Advantages of Call Reverse
Call Reverse turns inbound calls into outbound calls and thus reduces cost, especially in Europe and other countries with high termination charges. Through these charges calls from fixed line to mobile are expensive whereas calls from mobile to fixed line are typically cheap.
12.1.6
Voice Mail Number
If your Voice Mail is configured here, you have the possibility to access your corporate voice mail messages via the AMC.
12.1.7
Fast Forwarding Number
Configure the phone number for the phone you want to have as Fast Forwarding destination In most cases this will be your desk-phone number, but it can be any number.
The AMC will offer the option Fast Forwarding in the in-call features menu. This option can be used to transfer an active call instantly to the pre-configured number.
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12 Administrator Settings
12.1.8
Exception Numbers
Specify numbers that must be dialed directly in all cases. The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC.
To specify more than one number, separate them with dashes "-" (no white spaces).
Note: Emergency numbers do not have to be specified here, as they are treated separately. The major emergency numbers for all continents such as 112 and 911 are preloaded in the AMC. If you have any special or regional numbers however, you can configure them here.
12.2
Dual Mode Settings
Select Single Mode or Dual Mode :
In Single Mode it allows cellular networks and Packet Data for signaling ( Packet Data and/or Wi-Fi, this depends on the device), i.e., if you want to have SIP signaling over
Wi-Fi but call-setup signaling and media over the cellular network, you need to select the Single Mode setting!
The setting Dual Mode allows Voice-over-Wi-Fi, but it requires that the Android device supports Wi-Fi and that the required settings in the native OS are made.
Consumption of Packet Data
The Packet Data setting lets you specify when packet data (for example
Packet Data ) should be used; refer to 12.5
.
Native-Dialer Dependent
Whether a data channel is established via Wi-Fi or via Packet Data depends on the Network Preferences you have chosen in the native Android application. If a preferred Wi-Fi network is available, this network will be used for the data channel.
12.3
VoIP Settings
The IP address is the IP address or host name of your AMCC (or the first network device in between AMC and AMCC). The default port is 5062.
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12 Administrator Settings
12.3.1
Registrar and Port Settings
The IP address and port that have to be entered here, as well as your user credentials, should be given to you by your system administrator.
12.3.2
Username and Password
The Username is the username that has been registered on the AMCC. Usually it is your corporate phone number (to make it unique in the system). The Password is the one that belongs to your username in the AMCC.
12.3.3
Protocol (Transport) and Preferred VoIP Codec
These settings should only be altered by administrators.
Select UDP or TCP as the transport protocol. TCP is preferable for longer battery life.
The preferred VoIP Codec can be set to U-law or iLBC. iLBC required less data which makes 3G usage less expensive (depending on your data plan, refer to section 5 ).
Note: The iLBC is only supported on newer devices (with ARM version 7 or later). The iLBC codec will not be offered in the settings section if the device doesn’t meet the requirements.
Transport Protocol
The transport protocol should be TCP only! The reasons are system performance and battery time.
12.4
Echo Cancellation
This setting activates an echo filter to cancel any echo during a call. It is by default activated to improve call quality.
12.4.1
Mic Volume
Increase or decrease the volume of your microphone, i.e. the input volume, with this setting for VoIP calls. The default setting is "0". The range from -4 to 4 is supported.
This settins does not apply to non-VoIP calls!
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12 Administrator Settings
12.4.2
Mic ALC
This setting enables automatic volume control (”clipping prevention”). An algorhythm using "Max Index Spread" and "Max Loops" sets the effect of this setting. Please do not alter these settings, unless advised to do so.
12.5
Network Settings
The following settings manage the use of Packet Data for all services offered by the
AMC.
12.5.1
Network Preferences
Unlike Wi-Fi connections, cellular connections cannot carry data. Availability of data channels depends on your provider and on your contract. Many contracts come with a certain amount of data traffic included Packet Data .
The Packet Data settings described here allow you to determine if and how the AMC is allowed to use cellular Packet Data . You can choose to generally disable it for the
AMC ( Off ), use it exclusively for HTTP(S) requests ( Minimal , i.e. Corporate Contacts access, HTTPS Callbacks etc.), or allow its usage only in your provider’s network ( Local
Network ). To use it whenever needed for a system registration (no Voice over 3G) set this to GPRS Dynamic .
Local Network + Roaming = Minimal
Please note that while in roaming in other provider networks and while the setting Local Network is active, the actual usage of the cellular data channel is done according to the setting Minimal , i.e. registrations are not possible and only HTTP(S) requests are allowed.
Native Settings Dependent
Smartphones have preference options to enable or disable the use of packet data. If turned off in the native menu, any preferences made within the AMC remain without effect!
Costs and Battery Life
Please note that the usage of data channels may drain the phone’s battery.
If costs run too high, a provider might also disconnect the call. Section 5 on page 13 contains information about the amount of data consumed by certain features.
amc-3_android_ug_en_2012-10 47
12 Administrator Settings
12.5.2
VoIP over 3G
Check the box behind the setting VoIP over 3G to enable VoIP calls over Packet Data.
Please note that the information given above - about battery life etc. - also apply to this setting.
12.6
Call Preference
By setting the Dial Mode you can configure in which situations your AMC shall handle incoming and outgoing calls.
The rule you choose here will only be applied if the AMC is activated.
12.6.1
Dual Identity
In Dual Identity mode your AMC will only handle calls made from within the AMC. Calls made from the native Android menu, will not be handled by the AMC automatically.
12.6.2
Always AMC
With this setting, the AMC is automatically used for all calls. This means that even calls initiated from the native dialer will be handled by the AMC!
Please make sure that the native setting "Send my caller ID" is set to "Set By
Network" under "Call Settings" if this option is used.
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12 Administrator Settings
12.7
Misc. Settings
12.7.1
Automatic Start
If Automatic Start is enabled, the AMC will be started automatically whenever the phone is switched on.
12.7.2
International Prefix
In this field you can specify with which characters a leading plus "+" should be replaced whenever it is signaled in DTMF.
12.7.3
Maximum Number Length
The Maximum Number Length determines after how many digits (of a phone number) the AMC will send DTMF (in cellular networks). In most cases, this depends on the first network device on the way (gateways and trunks in many countries support up to 19 sometimes even 21 digits). To ensure the correct functionality, simply set this value to
"0".
Attention
This setting can be used to expedite the dialing of Call-through calls, basically getting it to the same level as with operator supported dialing (OSD) functions enabled. This feature will attach the destination number to the Call-through number.
It does not require a data connection. You should however be aware that it only works in countries without fixed number lengths and if you have a trunk with your carrier that allows passing the additional digits.
12.7.4
HTTPS Port
If a port is configured here and if HTTP(S) has been activated on your AMCC, data connections will be established automatically whenever necessary(for Callbacks, to access the Corporate Contacts etc.).
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12 Administrator Settings
12.7.5
Handover Settings
The following settings determine when a handover from a VoIP call to a cellular call
(and vice versa) is triggered.
Automatic Handovers can be enabled and disabled with the checkbox in this section.
The Disconnect Threshold determines when a call will be handed over to the cellular network, whereas the Connect Threshold is the minimal signal strength for cellular to
Wi-Fi handovers. Also taken into consideration for handovers is the so called Alpha
Value which is a correction factor for the hysteresis function for handovers. Higher value means more responsive, lower value means sluggish handover.
Note: Normally, there should not be any need to modify these settings. However, if you think that these handovers happen too late, i.e. if the call quality decreases too much before the handover is done, try adjusting these settings.
12.7.6
OTA-URL
The OTA-URL is the link to the Aastra administration portal, from where the AMC will download the configuration (including license), Feature file and LCR file.
12.7.7
Operator Supported Dialing (OSD)
Some operators can call your configured PBX Dialing-in number automatically. Please note that this will only work with the SIM card for which your AMC was activated. If your provider supports OSD and if you would like to use it, set this setting to On .
This will only be applied when you are not in a roaming state.
12.7.8
User Account Key
Here you can find your AMC User Account key.
12.7.9
Take Number
Note: This option might not be supported by your PBX.
This setting can be used to transfer calls from your desk phone to your mobile phone.
Please refer to the documentation of your PBX to check if it supports this feature. There you will also find the information necessary for the configuration of this feature.
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12 Administrator Settings
12.7.10
Feature Access
Note: This setting is only needed if Operator Supported Dialing (OSD) is used! Refer to 12.7.7
.
Enter a number here that makes your PBX route a call to the AMCC. This number will then be dialed to ensure the functionality of out-call features such as Call Forwarding in conjunction with OSD.
12.7.11
LCR
This option will make the AMC adhere to least-cost-routing (LCR) rules if a rule set has been deployed along with the AMC configuration.
The AMC will download the configuration from the AMCC by default if the LCR Server
Host and Port are not specified. Enter the interval (days) in which the AMC should look for LCR updates on the specified server.
Note: The OTA-URL ( 12.7.6
) will override this setting for the configuration download.
12.7.12
Call Reverse Enabled
If this option is enabled inbound calls will be rejected and an automatic call back to the party in concern is initiated. Refer to 12.1.5
for a description of Call Reverse . The option Maintain 3G Connection is automatically enabled if Call Reverse is enabled.
12.7.13
Customized Features
Enable this setting if there is a custom Feature File available for download on the AMCC.
The AMC will download the custom features instantly after this option has been enabled.
12.7.14
Audio Separation
Due to platform properties, it is not possible to separate a Wi-Fi audio connection on some devices (for example on Milestone and Droid) as it is possible on other hardware.
Solve this issue by activating Audio Separation .
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12 Administrator Settings
12.7.15
Proximity Sensor
The proximity sensor detects if the smartphone is held against the ear and then disables the touch screen to avoid unintentional feature selections and the like.
Note: On some devices, especially by HTC, this may also lower the performance of the phone’s processor which has adverse effects on the audio quality. This option should not be used on the concerned devices.
12.7.16
Energy Saving
If Energy Saving is activated, the processor performance will be lowered as soon as the phone is in stand-by. This can perceivably prolong the battery life of your smartphone.
This setting is disabled by default.
12.7.17
Jitter Buffer Size (ms)
This setting should not be altered. The factory default values of the AMC are normally apt to a variety of network configurations. There should hence be no need for modification.
12.7.18
Anonymous Call Prefix
If your PBX supports outbound anonymous calls (no caller ID shown) enter the necessary feature code here. The option Anonymous Call will become available whenever you enter or select a phone number and open the call options menu by touching and holding the phone button, an entry in the contacts or call log screen.
This has to be configured as a PBX Access Code on the AMCC!
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12 Administrator Settings
12.7.19
Log Level
This setting should only be used by administrators for testing and/or trouble shooting.
Using these options is only suitable for advanced administrators.
Terminal
View live logs with the setting Terminal and the ddms.exe
(which is part of the Android
SDK). Turn the Terminal logging on, connect your phone to the computer with the appropriate SDK version and run the ddms.exe
. Once you click on the hardware device in the ddms-viewer, you will see all live log messages.
File
Set the Log Level to File to have the AMC write logs into a file called AMCClientLog.txt
in the AMC folder on the SD card of your phone.
12.7.20
Simple Logging
This setting enables call debugging. If there are for example issues with the Caller ID or other reoccurring issues with calls, use the option "Simple Logging". All ”simple logs” will then be saved to the file simple_log.txt
in the ”AMC” folder.
12.8
Licensing
This contains the IMEI, expiry date and license key for your AMC.
12.9
IM/Presence
The following settings enable the Chat and Presence services.
12.9.1
Enable IM/Presence
Set this to on to enable the use of instant messaging (IM) and presence. Check the IM and Presence chapter 9 to learn more about this functionality.
The Default IM Host setting will not be lost even if this option is disabled!
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12 Administrator Settings
12.9.2
Default IM Host
If you would like to use the IM and Presence service of the AMC, the host URI of the desired Default IM Host in your network has to be entered here. Contact your administrator for further information. As soon as the Default IM Host has been set correctly the presence status line becomes available in the Home screen. Normally this will be your corporate domain.
12.10
About Application
If asked for the version of your AMC for Android, for support reasons or others, the
About Application section will give you all relevant details.
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13 Factory Reset of the AMC
13 Factory Reset of the AMC
It is possible to do a quick, but complete factory reset.
Open the Settings and click on Menu for a contextsensitive menu. It will give you the option to execute a factory reset which will delete all configurations made.
In the same options menu the download of Feature, LCR and Configuration files can be initiated.
A new configuration deployment with the option
Download Configuration might be desirable (refer to page 34 for a general explanation of configuration deployments).
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14 Manual download from the Aastra portal
14 Manual download from the Aastra portal
On top of the automatic download of information from the Aastra portal that the AMC initiates it is also possible for you as a user to manually request download of information.
The options in the AMC menu are:
• Download configuration
• Download Feature file
• Download mobile LCR file
Download configuration downloads all the settings for the AMC and also the license for the application when it is created in the portal.
Download Feature file downloads the Feature file that is assigned for the user. There can be several Feature files on the portal but only one will be assigned to a specific user. The feature file provides the in- and out-call features that will be accessible from the AMC.
Download LCR downloads the LCR file. There can be several LCR files on the portal but only one will be assigned to a specific user. The LCR file provides information on how calls shall be routed for this user.
amc-3_android_ug_en_2012-10 56
c 2012 Aastra Technologies Limited.
All rights reserved.
This document contains proprietary information, which is protected by copyright. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, or translated into another language, without the prior written consent of Aastra Technologies Limited.
NOTICE
The information in this document is subject to change without notice.
AASTRA MAKES NO WARRANTY
OF ANY KIND WITH REGARD TO
THIS MATERIAL, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WAR-
RANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PUR-
POSE.
Aastra shall not be liable for errors contained herein, neither for incidental nor for consequential damages in connection with the furnishing, performance, or use of these materials.
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Key features
Fixed Mobile Convergence (FMC)
Access to PBX features
VoIP telephony
Mobile Least Cost Routing (MLCR)
Corporate directory search
Frequently asked questions
Fixed Mobile Convergence (FMC) is the integration of mobile telephones into the fixed-line communications system of a company.
The AMC allows you to access PBX features from your mobile phone, enabling complete integration with the communications system as a normal extension.
The call types are Call, Callback, Call-through Call, Direct Call, and Anonymous Call.
The key is used to fetch your configuration from the AMC Portal.