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OWNER'S MANUAL
FRIDGE & FREEZER
Read this owner’s manual thoroughly before operating the appliance and keep it handy for reference at all times.
EN ENGLISH
MFL69668831
Rev.03_061820
www.lg.com
Copyright © 2017 - 2020 LG Electronics Inc. All Rights Reserved
TABLE OF CONTENTS
This manual may contain images or content different from the model you purchased.
This manual is subject to revision by the manufacturer.
SAFETY INSTRUCTIONS ............................................................3
READ ALL INSTRUCTIONS BEFORE USE .....................................................3
WARNING .........................................................................................................3
CAUTION ..........................................................................................................9
INSTALLATION ........................................................................... 11
Before Installation ...........................................................................................11
Dimensions and Clearances ...........................................................................11
Ambient Temperature ......................................................................................11
Earth (Grounding) Construction (Optional) .....................................................12
Removing the Doors .......................................................................................13
Connecting the Water Line (For Plumbed models Only) .................................15
Levelling and Door Alignment .........................................................................17
Turning on the Power ......................................................................................18
Moving the Appliance for Relocation ...............................................................18
OPERATION ................................................................................19
Parts and Functions ........................................................................................19
Notes for Operation .........................................................................................23
Using Control Panel ........................................................................................25
Water Dispenser Tank (Non plumbed models only) ........................................26
Water and Ice Dispenser .................................................................................28
Automatic Icemaker ........................................................................................28
Door in Door* ..................................................................................................30
Fresh Vegetable Drawer* ................................................................................31
InstaView Function* ........................................................................................31
Other Functions...............................................................................................31
SMART FUNCTIONS ..................................................................32
LG ThinQ Application ......................................................................................32
Smart Diagnosis ..............................................................................................33
MAINTENANCE ...........................................................................35
Notes for Cleaning ..........................................................................................35
Cleaning the Condenser Cover .......................................................................35
Cleaning the Door Basket ...............................................................................36
Cleaning the Shelf ...........................................................................................36
Cleaning the Vegetable Drawer ......................................................................36
Cleaning the Water Dispenser ........................................................................37
Replacing the Water Filter (For Plumbed models Only) ..................................38
TROUBLESHOOTING ................................................................39
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
EN
Safety Messages
The following safety guidelines are intended to prevent unforeseen risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described below.
This symbol is displayed to indicate matters and operations that can cause risk. Read the part with this symbol carefully and follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can cause the minor injury or damage to the product.
WARNING
WARNING
To reduce the risk of explosion, fire, death, electric shock, injury or scalding to persons when using this product, follow basic precautions, including the following:
Technical Safety
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.
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EN
4
• If the power cord is damaged or the hole of the outlet socket is loose, do not use the power cord and contact an authorized service centre.
• Do not damage the refrigerant circuit.
• Do not use mechanical devices or other means to accelerate the defrosting process.
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
• Do not use electrical appliances inside the refrigerator.
• The refrigerant and insulation blowing gas used in the appliance require special disposal procedures. Consult with service agent or a similarly qualified person before disposing of them.
• This appliance is intended to be used in household and similar applications only. It should not be used for commercial, or catering purposes, or in any mobile application such as a caravan or boat.
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
This symbol alerts you to flammable materials that can ignite and cause a fire if you do not take care.
• This appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged.
• When positioning the appliance, ensure the supply cord is not trapped or damaged.
• Do not locate multiple portable outlet-sockets or portable power supplies at the rear of the appliance.
• Disconnect the power cord before cleaning the appliance or replacing the inside lamp (where fitted).
• Securely plug the power plug in the outlet socket after completely removing any moisture and dust.
• Never unplug the appliance by pulling on the power cable. Always grip the power plug firmly and pull straight out from the outlet socket.
EN
• Do not spray water or inflammable substances (toothpaste, alcohol, thinner, benzene, flammable liquid, abrasive, etc.) over the interior or exterior of the appliance to clean it.
• Do not clean the appliance with brushes, cloths or sponges with rough surfaces or which are made of metallic material.
• Only qualified service personnel from LG Electronics service centre should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the appliance in a different location.
• Do not use a hair drier to dry the inside of the appliance or place a candle inside to remove the odours.
• Do not tilt the appliance to pull or push it when transporting.
• Make sure not to get a body part such as a hand or foot stuck while moving the appliance.
Risk of Fire and Flammable Materials
• If a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes. In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit occurs, the size of the room in which the appliance is used should correspond to the amount of refrigerant used. The room must be 1 m² in size for every 8 g of
R600a refrigerant inside the appliance.
• Refrigerant leaking out of the pipes could ignite or cause an explosion.
• The amount of refrigerant in your particular appliance is shown on the identification plate inside the appliance.
Installation
• This appliance should only be transported by two or more people holding the appliance securely.
• Install the appliance on a firm and level floor.
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6
• Do not install the appliance in a damp and dusty place. Do not install or store the appliance in any outdoor area, or any area that is subject to weathering conditions such as direct sunlight, wind, rain, or temperatures below freezing.
• Do not place the appliance in direct sunlight or expose it to the heat from heating appliances such as stoves or heaters.
• Be careful not to expose the rear of the appliance when installing.
• Install the appliance in a place where is easy to unplug the power plug of the appliance.
• Be careful not to let the appliance door fall during assembly or disassembly.
• Be careful not to pinch, crush, or damage the power cable during assembly or disassembly of the appliance door.
• Do not plug the appliance into multiple outlet sockets, power boards, or an extension power cable.
• Do not use an extension cord or double adapter.
• Be careful not to point the power plug up or let the appliance lean against the power plug.
• Do not connect a plug adapter or other accessories to the power plug.
• Do not modify or extend the power cable.
• Ensure that the outlet socket is properly grounded, and that the earth pin on the power cord is not damaged or removed from the power plug. For more details on grounding, inquire at an LG Electronics customer information centre.
• This appliance is equipped with a power cord having an equipmentgrounding conductor and a grounding power plug. The power plug must be plugged into an appropriate outlet socket that is installed and grounded in accordance with all local codes and ordinances.
• Never start up an appliance showing any signs of damage. If in doubt, consult your dealer.
• Dispose of all packaging materials (such as plastic bags and styrofoam) away from children. The packaging materials can cause suffocation.
EN
Operation
• Do not use the appliance for any purpose (storage of medical or experimental materials or shipping) other than any domestic household food storage use.
• If water penetrates electrical parts of the appliance, disconnect power plug and contact an LG Electronics customer information centre.
• Unplug the power plug during a severe thunderstorm or lightening or when not in use for a long period of time.
• Do not touch the power plug or the appliance controls with wet hands.
• Do not bend the power cable excessively or place a heavy object on it.
• Immediately unplug the power plug and contact an LG Electronics customer information centre if you detect a strange sound, odour, or smoke coming from the appliance.
• Do not place hands or metallic objects inside the area emitting the cold air, cover or heat releasing grille on the back.
• Do not apply excessive force or impact to the back cover of the appliance.
• Be careful of nearby children when you open or close the appliance door. The door may bump the child and cause injury.
• Avoid the danger of children getting trapped inside the appliance. A child trapped inside the appliance can cause suffocation.
• Do not put animals, such as pets into the appliance.
• Do not place heavy or fragile objects, containers filled with liquid, combustible substances, flammable objects (such candles, lamps, etc.), or heating devices (such as stoves, heaters, etc.) on the appliance.
• Do not place any electronic appliance (such as heater and mobile phone) inside the appliance.
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• If there is a gas leakage (isobutane, propane, natural gas, etc.), do not touch the appliance or power plug and ventilate the area immediately. This appliance uses a refrigerant gas (isobutane,
R600a). Although it uses a small amount of the gas, it is still combustible gas. Gas leakage during appliance transport, installation or operation can cause fire, explosion or injury if sparks are caused.
• Do not use or store flammable or combustible substances (ether, benzene, alcohol, chemical, LPG, combustible spray, insecticide, air freshener, cosmetics, etc.) near the appliance.
• Fill with potable water only into icemaker or dispenser water tank.
Maintenance
• Only qualified service personnel from LG Electronics service centre should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the appliance in a different location.
• Disconnect the power cord before cleaning the appliance or replacing the inside lamp (where fitted).
• Securely plug the power plug in the outlet socket after completely removing any moisture and dust.
• Never unplug the appliance by pulling on the power cable. Always grip the power plug firmly and pull straight out from the outlet socket.
• Do not spray water or inflammable substances (toothpaste, alcohol, thinner, benzene, flammable liquid, abrasive, etc.) over the interior or exterior of the appliance to clean it.
• Do not clean the appliance with brushes, cloths or sponges with rough surfaces or which are made of metallic material.
Disposal
• When discarding the appliance, remove the door gasket while leaving the shelves and baskets in place and keep children away from the appliance.
CAUTION
CAUTION
To reduce the risk of minor injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:
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Operation
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. It may cause frostbite.
• Do not place glass containers, bottles or cans (especially those containing carbonated drinks) in the freezer compartment, shelves or ice bin that will be exposed to temperatures below freezing.
• The tempered glass on the front side of the appliance door or the shelves can be damaged by an impact. If it is broken, do not touch it with hands.
• Do not hang from the appliance doors, storage room, shelf or climb up into it.
• Do not store an excessive amount of water bottles or containers for side dishes on the door baskets.
• Do not open or close the appliance door with excessive force.
• If the hinge of the appliance door is damaged or operates improperly, stop using the appliance and contact an authorized service centre.
• Prevent animals from nibbling on the power cable or water hose.
• Never eat frozen foods immediately after they have been taken out in the freezer compartment.
• Do not use a thin crystal cup or chinaware when dispensing.
• Make sure not to get a hand or foot stuck upon opening or closing the appliance door or door in door.
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Maintenance
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to sudden temperature changes.
• Do not insert the shelves upside down. The shelves may fall.
• To remove frost from the appliance, contact an LG Electronics customer information centre.
• Dispose of the ice inside the ice bin in the freezer compartment during an extended power outage.
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INSTALLATION
Before Installation
Dimensions and
Clearances
Too small of a distance from adjacent items may result in the degradation of freezing capability and increased electricity costs. Allow over 50 mm of clearance from each adjacent wall when installing the appliance.
A
D E F G
B
C
H
F
G
D
E
H
B
C
-
A
Type A (mm)
912
1790
927
797
877
922
1384
1713
Type B (mm)
912
1790
738
615
690
733
1180
1750
NOTE
• You can determine what type of appliance it is by looking at the label inside the appliance.
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Ambient Temperature
• The appliance is designed to operate within a limited range of ambient temperatures, depending on the climate zone.
• The internal temperature could be affected by the location of the appliance, the ambient temperature, the frequency of door opening and so on.
• The climate class can be found on the rating label.
Climate Class
Ambient Temperature
Range ºC
SN (Extended
Temperate)
N (Temperate)
ST (Subtropical)
T (Tropical)
+10 - +32
+16 - +32
+16 - +38
+16 - +43 / +10 - +43*
*Australia, India, Kenya
NOTE
• The appliances rated from SN to T are intended to be used at an ambient temperature between
10 ºC and 43 ºC.
Accessories
*This feature is only available on some models.
a b c d e a Spanner A* b Spanner B* c Water Filter* d Water Tube* e Tube Connector and Clip* f Tube Connector and Valve* f
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Earth (Grounding)
Construction (Optional)
*Applicable to some models only
Assemble (Install) the earth firmly
When the earth connection is unstable, it can cause a problem or an electric shock in case of electricity leakage.
When installing and using the product in the following location, you must do an earth construction by requesting to your retailer. (Earth construction is not free.)
• Unfloored or dirt floored (room with dirt and no floor),concrete floor etc., and location where leakage and dew drops can occur including locations where water can drip such as near the sink, basement etc.Connect the earth wire to the earth connecting screw on the rear side of the product.
Do not connect the earth wire to the following locations.
• Water pipe and gas pipe have the possibility of explosion and flammable danger.
• Telephone line earth and lightning rod are dangerous with high current in case of lightning.
When installing near wet locations, you are obligated to install the circuit breaker in addition to the earth wire. Consult with your retailer.
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Earth (grounding) construction
It is recommended to install the earth to prevent electric shock in case of electricity leakage.
About connection :
• Connect the earth line to the earth wire assembly screw on the back of the refrigerator.
Do not connect the earth wire to the following locations.
• Gas pipe
It can cause an explosion and can be flammable.
• Telephone earth wire and lightning rod
It is dangerous during lighting.
• Water pipe and water tap
The earth wire connection will not work when the middle of the water pipe is made of plastic.
When installing the product in a humid or wet location, you must install the earth wire.
Ex)
− Unfloored or dirt floored room (Room with dirt and no floor), concrete floor
− Location where it can get wet such as near the sink
− Location where water can leak or is humid such as basement
− Other wet or humid location
Especially, for locations where it always get wet such as near the restaurant sink, you are obligated by the law to install a circuit breaker in addition to the earth wire.
After consulting with your retailer or electric construction company, you must do the earth wire construction (Type 3 earth construction). Earth construction is not done for free.
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Removing the Doors
If your entrance door is too narrow for the appliance to pass through, remove the appliance doors and pass the appliance laterally.
WARNING
• Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance. Failure to follow these instructions may result in death, fire or electric shock.
Removing the Freezer Door
1 The water supply line is connected to the top right part in the back of the appliance.
Remove the connected water tube by pressing the collet towards the tube connector.
4
Rotate the hinge lever d counterclockwise.
Lift the top hinge e free of the hinge lever latch f
.
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CAUTION
• When lifting the hinge free of the latch, be careful that the door does not fall forward. It is recommended that two or more people carry out the door removal and refitting.
5 Remove the door by lifting it off the bottom hinge pin.
2 Remove the screw of the hinge cover on top of the appliance by rotating it counterclockwise.
3
Pull out the water supply line a . Disconnect all wire harnesses b . Unscrew the ground wire c .
CAUTION
• Place the door on a non-scratching surface with the inner side facing up.
Removing the Fridge Door
1 Disconnect all wire harnesses a
.
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2
Rotate the hinge lever b clockwise. Lift the top hinge c free of the hinge lever latch d .
NOTE
• Disassembling/Assembling the water lines.
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CAUTION
• When lifting the hinge free of the latch, be careful that the door does not fall forward. It is recommended that two or more people carry out the door removal and refitting.
3 Remove the door by lifting it off the bottom hinge pin.
a
Collet b
Water supply line c
Insert line d
Clip
• Gently insert the water supply line until only one of the line’s insert lines is visible. Pull on the line to make sure that it is tightly fastened.
Correct
Incorrect
CAUTION
• Place the door on a non-scratching surface with the inner side facing up.
Refitting the Fridge and Freezer
Doors
Mount the doors in the reverse sequence of their removal once the appliance has been passed through all access doors.
CAUTION
• Install the right fridge door first.
• If the end of the water supply line is damaged, it should be trimmed to ensure it does not leak when refitted.
• e
Not straight f
Damaged g
Stretched
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Connecting the Water Line
(For Plumbed models
Only)
Water Supply Requirements
A cold water supply with water pressure between 138 kPa and 827 kPa (1.4-8.4 kgf/ cm²) is required to operate the water dispenser.
If the refrigerator is installed in an area with low water pressure (below 138 kPa), you can install a booster pump to compensate for the low pressure.
If a reverse osmosis water filtration system is connected to your cold water supply, the water pressure to the reverse osmosis system needs to be a minimum of 138 kPa to 827 kPa (1.4-8.4 kgf/cm²)
WARNING
• Unplug the appliance before carrying out any work on connecting the water line. Failure to do so may cause electric shock.
• Only connect the water line to a cold water supply. Failure to do so may cause the water filter to malfunction. Water hammer (water banging in the pipes) in house plumbing can cause damage to appliance parts and can lead to water leakage or flooding.
• Connecting the water line must only be installed by a qualified plumber and in accordance with local legislation and regulations governing water quality.
NOTE
• This water line installation is not covered by the appliance warranty.
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Connecting to the Appliance
1 Unscrew the metal threaded collar nut at the back of the appliance and place it over one end of the water tube.
2 Firmly push the water tube onto the water inlet valve and tighten up the collar nut.
Connecting to the Water Filter
There are two types of filters. The methods of connection are different. One has a threaded plastic nut fitting and the other uses a self locking push fit connectors. The filter is marked with the direction of the water flow from the water tap to the appliance.
<Type 1>
1 Unscrew the threaded connector and place it over the end of the cut section of pipe coming from the appliance. Push the pipe over the end of the filter that the flow arrow points to and tighten up the threaded connector.
2 Repeat the same process on the other end of the filter using the remainder of the water tube.
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<Type 2>
1 Cut the tubing end squarely, then check for and remove any burrs. Push the fitting onto the end of tubing, making sure the end is fully sealed.
(1)
(2)
Connecting to the Water Tap*
1 Push the water tube into the hole of the tap connector supplied in the accessories.
The pipe should be held firmly whilst the connector is pushed onto the pipe.
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Colored line in the water filter
2
Tighten the screw cap until the colored line in the water filter is no longer visible.
2 Ensure that the rubber washer is fitted inside to the inside of the tap connector before screwing it onto the tap.
<Type 3>
1 Firmly push the water tube connected from the appliance into the end that has the arrow pointing outward. Push the tube all the way in
(approx. 10-12 mm).
2
3
After inserting the tube securely into the filter, fit the locking clip into position under the pull up collar.
Repeat on the other end of the filter using the remainder of the water tube.
NOTE
• * means that this feature varies depending on the model purchased.
Checking the Water Connection
1
Turn on the water supply and switch on the appliance. Carefully check all fittings for possible leaks due to poorly fitted hoses.
2 Press and hold the Water Filter button for three seconds. That resets the Replacement
Filter icon. The new water filter has been activated.
3 Place a cup under the water dispenser to verify that water is flowing through the appliance.
4 Check the connecting tube and joints for leaks once again.
5 The water filter should be fixed at a appropriate place where it is easy to reach for replacement purposes.
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Levelling and Door
Alignment
Before Beginning
When the appliance doors appear to be uneven, follow the instructions below to align the doors.
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1
Open the door and use the spanner a to loosen the keeper nut by turning it to the left.
2 Use the spanner b
to adjust the height by turning the adjustment hinge pin to the left or to the right.
Levelling the Appliance
The appliance has two front levelling legs. Adjust the legs to alter the tilt from front to back or side to side. If the appliance seems unsteady, or the doors do not close easily, adjust the appliance’s tilt using the instructions below.
Using the spanner a to adjust the height by turning the levelling leg to the left to raise it or to the right to lower it.
CAUTION
• Do not adjust the height of the appliance door more than 3 mm.
3 Use the spanner a
to fasten the keeper nut by turning it to the right.
Door Alignment
If the door of the appliance is not level, adjust the difference in the height of appliance door.
NOTE
• Levelling the doors may not be possible when the floor is not level, or is of weak or poor construction.
• The refrigerator is heavy and should be installed on a rigid and soild surface.
• Some timber flooring may cause levelling difficulties if it flexes excessively.
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Turning on the Power
Connecting the Appliance
After installing the appliance, connect the power plug into a socket outlet.
NOTE
• After connecting the power supply cord (or plug) to the outlet, wait 2 or 3 hours before you put food into the appliance. If you add food before the appliance has cooled completely, your food may spoil.
Moving the Appliance for
Relocation
Preparing for Relocation
1
Remove all food from inside the appliance.
2
Pull the power plug out, insert and fix it into the power plug hook at the rear or on top of the appliance.
3 Tape parts such as shelves and the door handle to prevent from falling off while moving the appliance.
4 Move the appliance with more than two people carefully. When transporting the appliance over a long distance, keep the appliance upright.
5 After installing the appliance, connect the power plug into a socket out to switch on the appliance.
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EN
OPERATION
Parts and Functions
Exterior
1 2 1
3
4
3
EN
Control Panel
Displays the ice maker and dispenser modes the water filter status.
Door-in-Door*
The Door in Door is a double layered door system. It can be opened individually or together with the main door. You can conveniently locate and access your favourite snacks or food items.
Door-in-Door Lever*
This lever opens Door in Door.
InstaView Door in Door*
The InstaView Door in Door compartment allows for easy access to commonly used food items.
NOTE
• * means that this feature varies depending on the model purchased.
• The appearance or components of the appliance may differ from model to model.
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1
2
3
4
5
20
4
5
Interior
1
2
3
(1)
(1)
6
9
10
11
12
7
8
13
14
15
16
17
6
9
10
11
12
7
8
13
14
15
16
17
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LED Lamp
The LED lamps inside the appliance light up when you open the door.
Automatic Icemaker*
This is where ice is automatically produced and stored.
Freezer Shelf*
This is where frozen foods such as meat, fish, and ice cream can be stored.
Freezer Drawer*
This is for long-term storage of frozen items.
Freezer Door Basket
This is where small packages of frozen food can be stored.
• Do not store ice cream or food which will be stored for a long period of time within these baskets.
Smart Diagnosis Unit
Use this function when contacting LG Electronics customer information centre to help make an accurate diagnosis when the appliance operates abnormally or a failure occurs.
Door in Door*
This is where foods which are taken out frequently such as beverages and snacks are stored.
Bottle Rack*
This is where drinks tall bottles or containers are stored.
CAUTION
• Do not store short bottles or containers. The items may fall and cause an injury or appliance damage.
Fridge Shelf
This is where refrigerated foods and other items are stored.
• The shelf height can be adjusted by inserting the shelf in another groove of different height.
• Store the foods with higher moisture content at the front of the shelf.
• The actual number of shelves will differ from model to model.
Hygiene Fresh*
• This function reduces and removes odors inside the fridge compartment.
Snack Drawer*
This is where small packages of refrigerated foods are stored.
Temperature Sensor
This sensor senses the temperature of the fridge compartment.
• Maintain the distance between the sensor and food to accurately sense the temperature.
EN
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Water Dispenser Tank*
This is where water to supply the dispenser or the automatic icemaker is stored. It requires manual filling. (Non plumbed models only)
Fresh Vegetable Drawer*
This is where fruits and vegetables are stored to help maintain freshness by adjusting the humidity controller.
Movable Egg Box*
This is where eggs are stored.
• You can move it to and use it at a desired position as needed. However, do not use it as the ice bin or place it on the shelf on top of the fridge or the vegetable drawer.
Vegetable Drawer
This is where fruits and vegetables are stored to remain fresh for as long as possible.
• The actual number of drawers will differ from model to model.
Fridge Door Basket
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
NOTE
• * means that this feature varies depending on the model purchased.
• The 2-star section ( short periods.
) basket or drawer can be used to store ice and food from -12 °C to -18 °C for
• The top shelf of the freezer(1) will reach the set temperature the most quickly.
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Notes for Operation
• Do not use the ice water dispenser tank for beverages other than drinking water.
• Users should keep in mind that frost can form. If the door is not closed completely, if the humidity is high during the summer, or if the freezer door is opened frequently.
• Ensure there is sufficient space between food stored on the shelf or door basket to allow the door to close completely.
• Opening the door lets warm air enter the appliance, and may cause the internal temperature to rise.
• If you are leaving the appliance turned off for an extended period of time, remove all food and unplug the power cord. Clean the interior, and leave the doors slightly ajar to prevent mold from growing in the appliance.
EN
Suggestion for Energy Saving
• Ensure there is sufficient space between stored foods. This allows cold air to be circulated evenly and lowers electricity bills.
• Store hot food only after it has cooled in order to prevent dew or frost.
• When storing food in the freezer compartment, set the freezer temperature lower than the temperature indicated on the food.
• Do not put food near the temperature sensor of the fridge compartment. Keep a distance of at least 3 cm from the sensor.
• Note that a temperature rise after defrosting has a permissible range in the appliance specifications. If you wish to minimise the impact this may have on the food storage due to a temperature rise, seal or wrap the stored food in several layers.
• The automatic defrosting system in the appliance ensures that the compartment remains free of ice buildup under normal operating conditions.
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Storing Foods Effectively
• Store frozen food or refrigerated food inside sealed containers.
• Check the expiration date and label (storage instructions) before storing food in the appliance.
• Do not store food for a long period of time
(more than four weeks) if it spoils easily at a low temperature.
• Place the refrigerated food or frozen food in each fridge or freezer compartment immediately after purchasing.
• Avoid refreezing any food which has been completely thawed. Freezing any food which has been completely thawed again will lower its taste and nutrition.
• Do not wrap and store vegetables with newspaper. Printing material of newspaper or other foreign substances may smear and contaminate food.
• Do not overfill the appliance. Cold air can not circulate properly if the appliance is overfilled.
• If you set an excessively low temperature for food, it may become frozen. Do not set a temperature lower than the required temperature for the food to be stored correctly.
• If there are chill compartments in the appliance, do not store vegetables and fruits with higher moisture content in the chill compartments as they may freeze due to the lower temperature.
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Max Freezing Capacity
• The Express Freeze function will set the freezer to its maximum freezing capacity.
• This generally takes up to 24 hours and automatically switches off.
• If the maximum freezing capacity is to be used,
Express Freeze must be switched on for seven hours before fresh produce is placed in the freezer compartment.
Maximum Storage
• To get better air circulation, insert all drawers.
• If large quantities of food are to be stored, all the freezer drawers shall be taken out of the appliance and the food shall be stacked directly on the freezer shelves in the freezer compartment.
NOTE
• To remove the drawers, first pick the food out of drawers. Then use the handle of drawers, pull out the drawers carefully. It may cause injury.
• The shape of each drawer may be different, insert in the right position.
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EN
Using Control Panel
Units and Functions
<Type 1> <Type 2>
<Type 3> <Type 4>
Hygiene Fresh*
• This sets the Hygiene Fresh function.
Express Freeze
• This sets Express Freeze functions.
Freezer Temperature
• This sets the freezer target temperature.
Fridge Temperature
• This sets the fridge target temperature.
Non Plumbing*
• This Non Plumbing icon is illuminated when the water dispenser tank is installed correctly.
Lock
• This locks the buttons on the control panel.
Wi-Fi
• This sets the appliance to connect to your home’s Wi-Fi network.
Water Dispenser
• This sets the function of Cubed ice, Water,
Crushed ice.
Water Filter*
• This shows the replacement period of the water filter automatically (plumbed models only).
NOTE
• * means that this feature varies depending on the model purchased.
• The actual control panel may differ from model to model.
• The control panel will turn off automatically for energy saving.
• If there is any finger or skin contacts to the control panel while cleaning it, the button function may operate.
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Setting the Temperature
This sets the fridge temperature or freezer temperature.
• Press the Fridge button or Freezer button to adjust the temperature.
• The temperature can be adjusted.
− Fridge : from 1 °C to 7 °C
− Freezer : from -14 °C to -24 °C
NOTE
• The default temperature setting may vary depending on the appliance.
• Wait until two or three hours have passed after connecting the appliance to the outlet before storing food in the appliance.
• For ice making in normal climates, the freezer temperature should be set to -19 °C or colder.
Setting Express Freeze
The function can quickly freeze a large amount of ice or frozen foods.
• When you press the Express Freeze button, the Express Freeze icon lights on the control panel.
• The function is enabled and disabled in turn each time you press the button.
• The Express Freeze function automatically terminates after a specific period has passed.
Setting Hygiene Fresh
Bacteria and odor inside the appliance can be minimized with the Hygiene Fresh function.
However, the function is only effective for bacteria floating in the appliance, not bacteria adsorbed onto food.
• Each time you press the Hygiene Fresh button, the Hygiene Fresh function mode will change to
Auto → Power → Off → Auto alternatively.
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Setting and Resetting Lock
This locks the buttons on the control panel.
• Press and hold the Lock button for 3 seconds
. When the Lock function is set, all buttons are locked.
• When you press the Lock button for 3 seconds, the Lock/Unlock icon on the control panel lights. The function is enabled and disabled in turn each time you press the button.
• If you press a button other than lock when the lock is set, the button will not function.
• When you press a button other than lock when the lock is set, the Lock/Unlock icon on the control panel will flash 3 times.
• To change a setting, first press the Lock button for three seconds to disable the function.
Water Dispenser Tank (Non plumbed models only)
The water tank holds the water in which is to be dispensed or used by the automatic ice maker to make ice. Do not fill this tank with any other liquid other than water. Doing so can damage the water dispensing system.
1 Remove the water dispenser tank by pulling it out while holding the handle.
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2
Open the cover or cap of the water dispenser tank.
3
4
5
Fill with bottle filtered or clean filtered water up to the reference line indicated inside the water dispenser tank. (Total capacity: 4 ℓ)
After filling with water, close the cover or cap of the water dispenser tank.
Refit the water dispenser tank on the fridge shelf.
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WARNING
• Children should not be allowed near the dispenser tank.
• Do not fill the water tank with drinks other than water or fill with hot water.
CAUTION
• Do not apply excessive force or impact when removing or assembling the water dispenser tank. Doing so can cause appliance damage or injury.
NOTE
• Before using the water dispenser tank after installing the appliance, it should be washed before filling it with water.
• Check if the water dispenser tank has been placed on the appliance correctly. If it is not assembled correctly, water may leak from the tank into the appliance.
• If there is an insufficient amount of water in the water dispenser tank, ice cube size and quantity may be affected and may result in no ice being made.
• If there is no water in the water dispenser tank, the cold water and ice dispensing function of the dispenser cannot be used. Check if there is water in the water dispenser tank and then fill it with water if there is not.
• Wait at least 15 seconds before removing the water tank after having dispensed water or ice from the dispenser.
• Sound from the water tank will be normal when supplying water to the dispenser and the Automatic Ice Maker. It is not a sign of malfunction.
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Water and Ice Dispenser
You can dispense cubed ice, water and crushed ice by pressing the respective button for the desired mode.
• When you press the Cubed, Water or Crushed button on the control panel, the lamp on the control panel will turn on and the desired mode will be set. At this time, when you press the dispenser lever, the selected function (cubed ice, water and crushed ice) will be dispensed.
• The function is enabled and disabled in turn each time you press the button on the control panel.
CAUTION
• Keep children away from the dispenser to prevent children playing with or damaging the controls.
• Throw away the first few batches of ice (about
20 cubes and 7 cups of water). This is also necessary if the appliance has not been used for a long time.
NOTE
• If you open the freezer door while water is being dispensed, the water supply will stop and the control panel will return to the initial screen.
• If you open the fridge door while water, cubed ice or crushed ice is being dispensed, dispensing will be paused. When you close the door, the selected item for the previously set mode will continue to be dispensed.
• If the cup rim is small, water may splash out of the glass or miss it completely.
• Use a cup with a rim of over 68 mm in diameter when dispensing water, cubed ice or crushed ice.
EN
• When the ice maker produces smaller ice cubes, or the cubes become lumped together, the amount of water supplied to the ice maker may be low due to insufficient water in the water tank. If ice is not used frequently, it may also lump together.
Automatic Icemaker
The automatic icemaker can automatically make
6 cubes at a time, 50-60 pieces within a 24hr period if conditions are favorable. This amount may vary according to the environment (ambient temperature around the appliance, frequency of the door being opened, amount of food stored in the appliance, etc.).
• If the ice bin is completely filled with ice, ice production will stop.
• While the automatic icemaker is operating, do not touch it with your hands directly.
• If ice cubes are stored in the ice bin for a long period of time, they may clump together and may not be separated easily. In such a case, clean the ice bin before using it.
• Discard ice produced for the first time without using it.
• While the automatic icemaker is operating, do not touch it with your hands directly.
• If ice cubes are stored in the ice bin for a long period of time, they may clump together and may not be separated easily. In such a case, clean the ice bin before using it.
Switching the Automatic
Icemaker On and Off
1 Hold and remove the cover of the automatic icemaker by lifting it upward.
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EN
2
When the automatic icemaker is not used, the ice bin can be used as a freezer basket after selecting the icemaker switch to the off position.
Removing the Ice Bin*
Hold the ice bin with both hands and pull it out while lifting it upward.
• When the automatic icemaker is not used, the ice bin can be used as a freezer basket.
• If the ice bin is completely filled with ice, it may be heavy. Remove it using both hands.
WARNING
• Do not touch the automatic icemaker mechanical parts with your hand or a tool.
Otherwise, appliance damage or injury may occur.
• Caution should be taken, as the automatic icemaker operates continuously after the freezer door is opened when the automatic icemaker switch is set to the on position.
• Do not disassemble, repair or alter the automatic ice maker. These tasks should only be done by a service technician.
CAUTION
• Throw away the first few batches of ice (about
20 cubes and 7 cups of water). This is also necessary if the appliance has not been used for a long time.
• The first ice and water dispensed may include particles or odor from the water supply line or the water tank.
• Keep children away from the dispenser.
Children may play with or damage the controls.
• The ice passage may become blocked with frost if only crushed ice is used. Remove the frost that accumulates by removing the ice bin and clearing the passage with a rubber spatula.
Dispensing cubed ice periodically can also help prevent frost buildup.
• If discolored ice is dispensed, check the water tank and the water supply for a possible source. If the problem continues, contact the
LG Electronics customer information centre.
Do not use the ice or water until the problem is corrected.
• Never use thin crystal glass or crockery to collect ice. Such containers may chip or break resulting in glass fragments in the ice.
• Dispense ice into a glass before filling it with water or other beverages. Splashing may occur if ice is dispensed into a glass that already contains liquid.
• Do not touch the ice outlet or the automatic icemaker with your hand or a tool. Otherwise, appliance damage or injury may occur.
• When refitting the ice bin, ensure it is placed correctly. If it is tilted or unleveled, it may not continue to make ice due to sensor disruption.
• Never use a glass that is exceptionally narrow or deep. Ice may jam in the ice passage and appliance performance may be affected.
• Keep the glass at a proper distance from the ice outlet. A glass held too close to the outlet may prevent ice from dispensing.
• Dispose of the ice inside the ice bin in the freezer compartment if you go out on vacation or an extended power outage occurs. Water from melting ice may drop from the dispenser onto the floor.
NOTE
• * means that this feature varies depending on the model purchased.
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Door in Door*
Pull the lever at the bottom of the door upwards until the door in door opens.
There is plenty of storage space inside the door in door and its surrounding baskets, allowing you to store food in an organized manner.
EN
Removing the Baskets from the
Door in Door
1 Hold both edges of the basket and remove it by lifting it upward.
2
Lift the fixed basket up as shown in (1) and remove it by pulling it out as shown in (2).
Removing the Case from the
Door in Door
Hold the case from inside the door in door with both hands and remove it by lifting it upward.
Refitting the Door in Door Case
Mount them in the reverse order of the removal process.
Refitting the Baskets to the Door in Door
Mount them in the reverse order of the removal process.
NOTE
• * means that this feature varies depending on the model purchased.
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Fresh Vegetable Drawer*
The Humidity in the vegetable crisper drawer can be controlled by sliding the lever in either direction.
If moved to the left side, the air guide will be open and allow air to circulate through the drawer for reduced humidity. And if moved to the right side, the air guide will be closed and will maintain any humidity that is currently in the crisper drawer.
The closed state is recommended for storing vegetables, and open state is recommended for storing fruit.
Type 1 Type 2
NOTE
• * means that this feature varies depending on the model purchased.
InstaView Function*
The InstaView function on the Door-in-Door lets you see if you’re running low on frequently used items like beverages and snacks, without opening the refrigerator door.
EN
2
The LED light turns off automatically after ten seconds.
• The InstaView Door-in-Door function is disabled when the right refrigerator door and the left freezer door are open, for two seconds after closing the door, and when the ice dispenser is in use.
• Knock near the center of the glass. Knocking near the edges of the glass may not activate the
InstaView Door-in-Door function properly.
• Knock hard enough that the knocking sound is audible.
• The InstaView Door-in-Door function may activate if a loud noise occurs near the refrigerator.
NOTE
• * means that this feature varies depending on the model purchased.
Other Functions
Door Open Alarm
The alarm sounds 3 times in 30 second intervals if the door (fridge compartment, freezer compartment, door in door) is left open or not completely closed for one minute.
• Contact the LG Electronics customer information centre if the alarm sound continues even after closing the door.
Failure Detection
The appliance can automatically detect problems during the operation.
• If a problem is detected, the appliance may not operate and an error code is displayed even when any button is pressed.
• When this occurs, do not turn off the power and immediately contact the LG Electronics customer information centre. If you turn off the power, the repair technician from the LG
Electronics customer information centre may have difficulty finding the problem.
1 Knock twice on the glass to turn the LED light inside the Door-in-Door on or off.
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SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with Wi-Fi.
The LG ThinQ application allows you to communicate with the appliance using a smartphone.
LG ThinQ Application Features
Communicate with the appliance from a smartphone using the convenient smart features.
Smart Diagnosis
• If you experience a problem while using the appliance, this smart diagnosis feature will help you diagnose the problem.
Settings
• Allows you to set various options on the appliance and in the application.
NOTE
• If you change your wireless router, internet service provider, or password, delete the registered appliance from the LG ThinQ application and register it again.
• The application is subject to change for appliance improvement purposes without notice to users.
• Functions may vary by model.
Before Using LG ThinQ
Application
1 Check the distance between the appliance and the wireless router (Wi-Fi network).
• If the distance between the appliance and the wireless router is too far, the signal strength becomes weak. It may take a long time to register or installation may fail.
EN
2 Turn off the Mobile data your smartphone.
or Cellular Data on
3
Connect your smartphone to the wireless router.
NOTE
• To verify the Wi-Fi connection, check that icon on the control panel is lit.
f
• The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.
• LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.
• If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may be interrupted because of the home network environment.
• The network connection may not work properly depending on the Internet service provider.
• The surrounding wireless environment can make the wireless network service run slowly.
• The appliance cannot be registered due to problems with the wireless signal transmission.
Unplug the appliance and wait about a minute before trying again.
• If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.
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• The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
• Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.
• If the security protocol of the router is set to
WEP , you may fail to set up the network. Please change it to other security protocols ( WPA2 is recommended) and register the product again.
Installing the LG ThinQ
Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a smartphone. Follow instructions to download and install the application.
Connecting to Wi-Fi
The Wi-Fi button, when used with the LG ThinQ application, allows the appliance to connect to a home Wi-Fi network. The f icon shows the status of the appliance’s network connection. The icon illuminates when the appliance is connected to the
Wi-Fi network.
• Initial Appliance Registration
Run the LG ThinQ application and follow the instructions in the application to register the appliance.
• Re-registering the Appliance or Registering
Another User
Press and hold the Wi-Fi button for 3 seconds to temporarily turn it off. Run the LG ThinQ application and follow the instructions in the application to register the appliance.
NOTE
• To disable the Wi-Fi function, press and hold the Wi-Fi button for 3 seconds. The be turned off.
f icon will
EN
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge.
com.
In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.
LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to [email protected]. This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information.
Smart Diagnosis
This feature is only available on models with the c or d logo.
Use this feature to help you diagnose and solve problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-
Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability.
• The feature may be subject to change without prior notice and may have a different form depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application.
• Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu.
Follow the instructions provided in the LG
ThinQ application.
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Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible diagnosis method.
• Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu.
Follow the instructions for audible diagnosis provided in the LG ThinQ application.
1 Press the function.
Lock button to activate the lock
• If the display has been locked for over 5 minutes, you must deactivate the lock and then reactivate it.
2 Open the fridge door and then hold the phone on the upper right speaker hole.
3 Press and hold the Freezer button for three seconds or longer while holding your phone to the speaker until the data transfer is complete.
• The diagnosis sound is generated after around 3 seconds.
4
After the data transfer is complete, the diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while the tones are being transmitted.
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EN
MAINTENANCE
Notes for Cleaning
• When removing a shelf or drawer from inside the appliance, remove all stored foods from the shelf or drawer to prevent injury or damage to the appliance.
− Otherwise, injury may occur due to the weight of stored foods.
• If cleaning the outside air vents of the appliance by means of vacuuming, then the power cord should be unplugged from the outlet to avoid any static discharge that can damage the electronics or cause an electric shock.
• Detach the shelves and drawers and clean them with water, and then dry them sufficiently, before replacing them.
• Regularly wipe the door gaskets with a wet soft towel.
• Door basket spills and stains should be cleaned as they can compromise storage ability of the basket and could even be damaged.
• After cleaning, check if the power cable is damaged, warm or improperly plugged.
• Keep the air vents on the exterior of the appliance clean.
− Blocked air vents can cause fire or appliance damage.
• When cleaning the inside or outside of the appliance, do not wipe it with a rough brush, toothpaste, or flammable materials. Do not use cleaning agents containing flammable substances.
− This may cause discoloration or damage to the appliance.
− Flammable substances: alcohol (ethanol, methanol, isopropyl alcohol, isobutyl alcohol, etc.), thinner, bleach, benzene, flammable liquid, abrasive, etc.
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• For the appliance exterior, use a clean sponge or soft cloth and a mild detergent in warm water.
Do not use abrasive or harsh cleaners. Dry thoroughly with a soft cloth.
• Never clean the shelves or containers in the dishwasher.
− The parts may become deformed due to the heat.
• If the appliance is equipped with an LED lamp, do not remove lamp cover and LED lamp in any attempt to repair or service it. Please, contact an
LG Electronics customer information centre.
Cleaning the Condenser
Cover
Use a vacuum cleaner with a brush to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area.
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Cleaning the Door Basket
Removing the Fridge/Freezer
Door Basket
Hold both edges of the basket and remove it by lifting it upward.
Cleaning the Shelf
Removing the Fridge/Freezer
Shelf
Remove the shelf by pulling it out.
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Refitting the Fridge/Freezer Door
Basket
1 Hold both edges of the door basket, gently push one edge to assemble, and then in the same manner assemble the other edge.
2 After assembling, tap the door basket gently to fix it horizontally.
Refitting the Fridge/Freezer Shelf
Remove the shelf by pulling it out while slightly lifting the rear edge of the fridge shelf.
Cleaning the Vegetable
Drawer
Removing the Vegetable Drawer
1 Remove the contents of the drawer. Hold the handle of the vegetable drawer and pull it out completely until it outward gently until it stops.
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2
Lift the vegetable drawer up and remove it by pulling it out.
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Cleaning the Water
Dispenser
Cleaning the Dispenser Tray
The dispenser tray may become wet easily due to spilled ice or water. Wipe the entire area with a damp cloth.
Refitting the Vegetable Drawer
1 If the vegetable drawer has a cover, lift it.
2
Insert the bottom of the vegetable drawer into its original position and gently push it back in while lowering it.
Cleaning the Water and Ice Outlet
Wipe the water or ice outlet frequently with a clean cloth as it may get dirty easily. Please note that lint from a cloth may adhere to the outlet.
Water Outlet
Ice Outlet
CAUTION
• Please note that injuries can be caused by the weight of stored foods when removing the vegetable drawer.
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Replacing the Water Filter
(For Plumbed models
Only)
Replace the disposable water filter when indicated on the Replacement Filter icon or at least every
6 months.
To give you enough time to get a new filter, the light will come on just before the capacity of the current filter runs out. Changing the filter on time ensures that you always get fresh and clean water from the appliance.
1 Unplug the appliance.
2 Turn off the water supply to the appliance.
3 Remove the disposable water filter.
4 Install the replacement water filter by following the ‘Connecting to the Water Filter’ section.
5 Turn on the water supply and switch on the appliance.
6 Press and hold the Water Filter button for three seconds. That resets the Replacement
Filter icon. The new water filter has been activated.
EN
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TROUBLESHOOTING
EN
Symptoms
There is no refrigeration or freezing.
Possible Cause & Solution
Is there a power interruption?
• Check the power of other appliances.
If the power plug unplugged from the outlet?
• Plug the power plug in the outlet properly.
Is the fridge or freezer temperature set to its warmest setting?
• Set the fridge or freezer temperature to 'Medium'.
Is the appliance in direct sunlight, or is it near a heat generating object such as cooking oven or heater?
• Check the installation area and reinstall it away from heat generating objects.
There is poor refrigeration or freezing.
The inside lamp in the appliance does not turn on.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer compartment.
Did you put in too much food?
• Maintain an appropriate space between food.
Are the appliance doors completely closed?
• Completely close the door and make sure that stored food is not obstructing in the door.
Is there enough space around the appliance?
• Adjust the installation position to make enough space around the appliance.
Is the fridge or freezer temperature set to 'Warm'?
• Set the fridge or freezer temperature to 'Medium'.
The appliance contains a bad smell.
Did you put in food with a strong smell?
• Store foods with strong smells in a sealed containers.
Vegetables or fruit may have spoiled in the drawer?
• Throw away rotten vegetables and clean the vegetable drawer. Do not store vegetables too long in the vegetable drawer.
Does the inside lamp in the appliance turn off?
• It is not possible for customers to replace the inside lamp in the appliance as they are not serviceable. If the inside lamp does not turn on, please contact the LG Electronics customer information centre.
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EN
Symptoms
The appliance door is not closed tightly.
Possible Cause & Solution
Is the appliance leaning forward?
• Adjust the front feet to raise the front side slightly.
Were the shelves properly assembled?
• Refit the shelves if needed.
Did you close the door with excessive force?
• If you apply too much force or speed when closing the door, it may remain briefly open before closing. Make sure that you do not slam the door closed.
Close without force.
It is difficult to open the appliance door.
Did you open the door right after you closed it?
• If you try to open the appliance door within one minute after you closed it, you may have difficulties because of the pressure inside the appliance.
Try to open the appliance door again in a few minutes so that the internal pressure stabilizes.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer compartment.
There is condensation inside the appliance or on the bottom of the vegetable drawer cover.
Did you leave the appliance door open?
• Although the condensation will disappear soon after you close the appliance door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?
• Condensation can form due to the temperature difference from the outside.
Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?
• Store food in a covered or sealed container.
Frost has formed in the freezer compartment.
Doors may not be closed properly?
• Check if the food item inside the appliance is blocking the door and make sure that the door is tightly closed.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer compartment.
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EN
Symptoms Possible Cause & Solution
Frost has formed in the freezer compartment.
Is the air entry or exit of the freezer compartment blocked?
• Make sure that air entry or exit is not blocked so that the air can circulate inside.
Is the freezer compartment overfilled?
• Maintain an appropriate space between items.
Frost or condensation has formed inside or outside the appliance.
Did you open and close the appliance door frequently or is the appliance door improperly closed?
• Frost or condensation can form if the outside air penetrates inside the appliance.
Is the installation environment humid?
• Condensation can appear on the exterior of the appliance if the installation area is too humid or on a humid day such as a rainy day. Wipe off any moisture with a dry cloth.
Is the appliance installed on a weak floor or improperly leveled?
• Install the appliance on a solid and flat area.
The appliance is noisy and generates abnormal sounds.
The side or front of the appliance is warm.
There is water inside or outside of the appliance.
Does the rear of the appliance touch the wall?
• Adjust the installation position to allow enough clearance around the appliance.
Are objects scattered behind the appliance?
• Remove the scattered objects from behind the appliance.
Is there an object on top of the appliance?
• Remove the object on top of the appliance.
There are anti condensation pipes fitted to these areas of the appliance to reduce condensation forming from around the door area.
• The heat releasing pipe to prevent condensation is installed on the front and side of the appliance. You may feel it particularly hot right after the appliance is installed or during the summer. You can be assured that this is not a problem and is quite normal.
Is there water leakage around the appliance?
• Check if the water has leaked from a sink or another place.
Is there water on the bottom of the appliance?
• Check if the water is from the thawed frozen food or a broken or dropped container.
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EN
Symptoms
The automatic icemaker does not produce ice or produces a small amount of ice.
Ice is not dispensed.
Possible Cause & Solution
Did you install the appliance recently?
• The ice maker produces ice normally when approximately 48 hours have passed after the appliance is installed.
Did you connect the water supply pipe to the appliance and open the supply valve?
• Connect the water supply pipe to the appliance and open the supply valve completely.
Is the water supply hose bent?
• If the water supply hose is bent, the water flow could be compromised.
Have you dispensed a large amount of ice recently?
• It takes approximately 24 hours to produce more ice in the automatic icemaker. Please wait.
Did you set the ice maker switch or the automatic icemaker button on the control panel to ON?
• Press I on the automatic icemaker switch or set ON for the automatic icemaker button on the control panel. (For more details on how to use, visit
LG electronics website or use your smart device.)
Is the temperature of the freezer compartment set too high?
• If the set temperature is too warm, ice will be produced slowly or not at all.
Set the Freezer temperature to -18 °C for normal operation of the automatic icemaker.
Have you been opening the appliance door frequently?
• If you open the appliance door frequently, cold air will escape, lowering the speed of ice production. Do not open and close the appliance door frequently.
Is the appliance door completely closed?
• If the appliance door is not completely closed, the temperature of the freezer compartment will increase, slowing down the ice production speed. Close the appliance door completely.
Is there ice in the ice bin?
• Check whether there is ice in the ice bin.
Is the ice clumped in the ice bin?
• Separate the ice bin and shake it. Discard the remaining clumped ice after shaking the ice bin.
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EN
Symptoms
Ice is not dispensed.
Water does not come out.
Water tastes strange.
Possible Cause & Solution
Unable to hear the sound of ice coming out?
• In the control panel, select the modes for cubed ice and crushed ice alternately to dispense the ice.
Is the ice path blocked? (You can check the ice passage by separating the ice bin.)
• Ice may not be dispensed properly if the ice passage is blocked. Check the ice and clean the ice path regularly.
Are you using unfiltered water?
• Unfiltered water can contain a large amount of various heavy metals or foreign substances, so the filter may be clogged in the early stage regardless of the life of the filter.
The water dispenser tank may be empty? (For non plumbed models only)
• Fill the water dispenser tank.
Water does not come out when the water tube is filled with air. (For non plumbed models only)
• Remove the water dispenser tank by pulling it out while holding the handle.
Fill the water dispenser tank with water and refit it on the fridge shelf.
Is the water supply valve closed? (For plumbed models only)
• Open the water supply valve.
Is the taste of water different when comparing it with the taste of water from the previous water purifier?
• Has the purified water or cold water not been used for an extended period of time?
Has it been a long time since you installed and replaced the filter?
• If an expired filter is used, the purification performance may decline. It is recommended to replace the filter according to the filter replacement period.
Have you flushed out the filter properly in the initial stage after installing it?
• When you install or replace the filter for the first time, you need to remove air and activated carbon residue from inside the filter. Use the appliance after dispensing and discharging approximately 5 litres of purified water from the dispenser by pressing the water dispensing lever. (Activated carbon is harmless to humans.)
Has the purified water or cold water not been used for an extended period of time?
• The taste of old water may change due to bacterial growth. Use the product after dispensing and discharging approximately 5 litres (approximately three minutes) from the water dispenser.
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Symptoms
Clicking noises
Rattling noises
Whooshing noises
Gurgling noises
Popping noises
Vibrating
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Possible Cause & Solution
The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or appliance control on some models) will also click when cycling on and off.
• Normal Operation
Rattling noises may come from the flow of appliance, the water line on the back of the unit (for plumbed models only), or items stored on top of or around the appliance.
• Normal Operation
Appliance is not resting evenly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See the Door
Alignment section.
Appliance with linear compressor was moved while operating.
• Normal operation. If the compressor does not stop rattling after three minutes, turn the power to the appliance off and then on again.
Evaporator fan motor is circulating air through the fridge and freezer compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Appliance flowing through the cooling system
• Normal Operation
Contraction and expansion of the inside walls due to changes in temperature.
• Normal Operation
If the side or back of the appliance is touching a cabinet or wall, some of the normal vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back do not make any contact with any wall or cabinet.
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Symptoms
Your home appliance and smartphone is not connected to the Wi-Fi network.
Possible Cause & Solution
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ .
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to
2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance.
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Memo
Memo
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