H2 DeskPhone

H2P DeskPhone

User manual

8AL90394ENAAed01

02/2020

H2 DeskPhone

H2P DeskPhone

Directory

Directory ........................................................................................................................................... 2

1 Figures .................................................................................................................................... 6

2 Tables .................................................................................................................................... 10

3 Safety Instructions .............................................................................................................. 11

4 Overview ............................................................................................................................... 12

4.1

Overview ....................................................................................................................... 12

4.2

Contents of the package .............................................................................................. 13

5 Desktop Installation ............................................................................................................ 14

5.1

PoE and the use of external power adapters .............................................................. 14

5.2

Desktop and wall-mounted installation ........................................................................ 15

6 Appendix Table .................................................................................................................... 17

6.1

Appendix I - Icon .......................................................................................................... 17

6.2

Appendix II - Keyboard Character Query Table .......................................................... 18

6.3

Appendix III - LED Definition ........................................................................................ 20

7 Introduction to the User...................................................................................................... 21

7.1

Keypad instructions ...................................................................................................... 21

7.2

Using handset / hands-free speaker / headphone ...................................................... 23

7.3

Idle screen .................................................................................................................... 23

7.4

Telephone status .......................................................................................................... 24

7.5

Web management ........................................................................................................ 25

7.6

Network configurations ................................................................................................ 26

7.7

SIP configurations ........................................................................................................ 27

8 Basic Function ..................................................................................................................... 28

8.1

Making telephone calls ................................................................................................ 28

8.2

Answering calls ............................................................................................................ 29

8.2.1

Communication ...................................................................................................................... 29

8.2.2

Make / receive second call ..................................................................................................... 30

8.3

End of the call ............................................................................................................... 31

8.4

Redialing ....................................................................................................................... 31

8.5

Auto-answering ............................................................................................................ 32

8.6

Callback ........................................................................................................................ 32

8.7

Mute .............................................................................................................................. 33

8.7.1

Mute the call ........................................................................................................................... 33

8.7.2

Ringing Mute .......................................................................................................................... 34

8.8

Hold/resume call........................................................................................................... 34

8.9

DND .............................................................................................................................. 34

8.10

Call forwarding ............................................................................................................. 36

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8.11

Call transfer .................................................................................................................. 37

8.11.1

Blind transfer .......................................................................................................................... 37

8.11.2

Semi-attended transfer .......................................................................................................... 37

8.11.3

Attended transfer ................................................................................................................... 37

8.12

Call waiting ................................................................................................................... 38

8.13

Conference ................................................................................................................... 39

8.13.1

Local conference .................................................................................................................... 39

8.13.2

Network conference ............................................................................................................... 40

8.14

Call park ....................................................................................................................... 41

8.15

Pick up .......................................................................................................................... 42

8.16

Anonymous call ............................................................................................................ 43

8.16.1

Anonymous call ...................................................................................................................... 43

8.16.2

Banning anonymous calls ...................................................................................................... 43

8.17

Hotline........................................................................................................................... 44

8.18

Emergency call ............................................................................................................. 45

9 Advance Function ............................................................................................................... 46

9.1

BLF (Busy Lamp Field) ................................................................................................ 46

9.1.1

Configure the BLF functionality .............................................................................................. 46

9.1.2

Using the BLF function ........................................................................................................... 47

9.2

BLF List ........................................................................................................................ 48

9.3

Record .......................................................................................................................... 49

9.3.1

Recording from the server ..................................................................................................... 49

9.3.2

SIP INFO recording ................................................................................................................ 49

9.4

Agent ............................................................................................................................ 49

9.5

Intercom ........................................................................................................................ 51

9.6

MCAST ......................................................................................................................... 52

9.7

SCA （ Shared Call Appearance ） ............................................................................... 53

9.8

Message ....................................................................................................................... 56

9.8.1

MWI （ Message Waiting Indicator ） ...................................................................................... 56

10 Telephone Settings ............................................................................................................. 57

10.1

Basic settings ............................................................................................................... 57

10.1.1

Language ............................................................................................................................... 57

10.1.2

Time & date ............................................................................................................................ 57

10.1.3

Screen .................................................................................................................................... 59

10.1.4

Ring ........................................................................................................................................ 60

10.1.5

Voice volume .......................................................................................................................... 60

10.1.6

Greeting words ....................................................................................................................... 60

10.1.7

Reboot .................................................................................................................................... 61

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10.2

Phonebook ................................................................................................................... 61

10.2.1

Local contacts ........................................................................................................................ 61

10.2.2

Blacklist .................................................................................................................................. 63

10.2.3

Cloud phonebook ................................................................................................................... 64

10.3

Call Log ........................................................................................................................ 65

10.4

Function key ................................................................................................................. 65

10.5

Headset ........................................................................................................................ 66

10.5.1

Wired headset ........................................................................................................................ 66

10.6

Advanced ...................................................................................................................... 67

10.6.1

Line configurations ................................................................................................................. 67

10.6.2

Network settings..................................................................................................................... 67

10.6.3

Set the Secret key .................................................................................................................. 71

10.6.4

Maintenance ........................................................................................................................... 72

10.6.5

Firmware upgrade .................................................................................................................. 74

10.6.6

Factory reset .......................................................................................................................... 76

11 Web Configurations ............................................................................................................ 77

11.1

Web page authentication ............................................................................................. 77

11.2

Status >> Information ................................................................................................... 77

11.3

Status >> Account ........................................................................................................ 77

11.4

Status >> Configurations ............................................................................................. 77

11.5

Status >> Upgrade ....................................................................................................... 78

11.6

Status >> Auto Provision ............................................................................................. 78

11.7

Status >> Tools ............................................................................................................ 78

11.8

Status >> Reboot Telephone ....................................................................................... 78

12 Network >> Basic ................................................................................................................. 79

12.1

Network >> Service Port .............................................................................................. 79

12.2

Network >> VPN ........................................................................................................... 80

12.3

Network >> Advanced .................................................................................................. 80

12.4

Line >> SIP ................................................................................................................... 80

12.5

Line >> Dial Plan .......................................................................................................... 86

12.6

Line >> Basic Settings ................................................................................................. 89

12.7

Telephone settings >> Features .................................................................................. 90

12.8

Telephone settings >> Media settings ......................................................................... 94

12.9

Telephone settings >> MCAST.................................................................................... 95

12.10

Telephone settings >> Action ...................................................................................... 95

12.11

Telephone settings >> Time/Date ............................................................................... 95

12.12

Telephone settings >> Tone ........................................................................................ 96

12.13

Telephone settings >> Advanced ................................................................................ 97

12.14

Phonebook >> Contact ................................................................................................ 98

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12.15

Phonebook >> Cloud phonebook ................................................................................ 98

12.16

Phonebook >> Call List .............................................................................................. 100

12.17

Phonebook >> Web Dial ............................................................................................ 100

12.18

Phonebook >> Advanced ........................................................................................... 100

12.19

Call Log ...................................................................................................................... 101

12.20

Function Key >> Function Key ................................................................................... 101

12.21

Function Key >> Softkey ............................................................................................ 102

12.22

Function Key >> Advanced ........................................................................................ 103

12.23

Application >> Manage Recording ............................................................................ 103

12.24

Security >> Web Filter ............................................................................................... 104

12.25

Security >> Trust Certificates .................................................................................... 105

12.26

Security >> Device Certificates ................................................................................. 105

12.27

Security >> Firewall .................................................................................................... 106

12.28

Device Log >> Device Log ......................................................................................... 107

13 Troubleshooting ................................................................................................................ 108

13.1

Get device system information .................................................................................. 108

13.2

Reboot device ............................................................................................................ 108

13.3

Reset device to factory default .................................................................................. 108

13.4

Screenshot ................................................................................................................. 108

13.5

Network packets capture ........................................................................................... 109

13.6

Getting log information ............................................................................................... 109

13.7

Common problems ..................................................................................................... 110

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1 Figures

Figure 1 - Desktop installation ............................................................................................................ 15

Figure 2 - Wall-mounted installation ................................................................................................... 15

Figure 3 - Connecting to the device.................................................................................................... 16

Figure 4 – Keypad instructions ........................................................................................................... 21

Figure 5 - Screen layout/default home screen ................................................................................... 23

Figure 6 - Scroll icon ........................................................................................................................... 24

Figure 7 - Telephone status ................................................................................................................ 24

Figure 8 - WEB phone status .............................................................................................................. 25

Figure 9 - Login web page .................................................................................................................. 25

Figure 10 - Telephone line SIP address and account information ..................................................... 27

Figure 11 - SIP registration in web ..................................................................................................... 27

Figure 12 - Default line ........................................................................................................................ 28

Figure 13 - Enable voice channel dialing ........................................................................................... 28

Figure 14 - Open the voice channel and dial the number .................................................................. 29

Figure 15 - Call number ...................................................................................................................... 29

Figure 16 - Answering calls ................................................................................................................. 29

Figure 17 - Communication interface ................................................................................................. 29

Figure 18 - The second call interface ................................................................................................. 30

Figure 19 - Two way calling ................................................................................................................ 30

Figure 20 - Redial set .......................................................................................................................... 31

Figure 21 - Auto-answering enabled on the line ................................................................................ 32

Figure 22 - Enable auto-answering in web page ............................................................................... 32

Figure 23 - Set the Callback key on the telephone ............................................................................ 32

Figure 24 - Set the callback key on the web page ............................................................................. 33

Figure 25 - Mute the call ..................................................................................................................... 33

Figure 26 - Ringing mute .................................................................................................................... 34

Figure 27 - Call hold interface ............................................................................................................ 34

Figure 28 - Enable DND ...................................................................................................................... 34

Figure 29 - DND setting interface ....................................................................................................... 35

Figure 30 - DND timer ......................................................................................................................... 35

Figure 31 - DND settings .................................................................................................................... 35

Figure 32 - Line DND .......................................................................................................................... 35

Figure 33 - Set call forwarding ............................................................................................................ 36

Figure 34 - Transfer interface ............................................................................................................. 37

Figure 35 - Semi-attended transfer..................................................................................................... 37

Figure 36 - Attended transfer .............................................................................................................. 37

Figure 37 - Web call waiting setting.................................................................................................... 38

Figure 38 - Web call waiting tone setting ........................................................................................... 38

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Figure 39 - Local conference setting .................................................................................................. 39

Figure 40 - Local conference (1) ........................................................................................................ 39

Figure 41 - Local conference (2) ........................................................................................................ 39

Figure 42 - Network conference ......................................................................................................... 40

Figure 43 – Setting Call Park in telephone ......................................................................................... 41

Figure 44 - Setting Call Park in web ................................................................................................... 41

Figure 45 – Setting Pick Up on the telephone ................................................................................... 42

Figure 46 – Setting Pick Up on the web ............................................................................................. 42

Figure 47 – Enabling an anonymous web page call .......................................................................... 43

Figure 48 - Anonymous call log .......................................................................................................... 43

Figure 49 - Anonymous calls are not allowed on the telephone ........................................................ 43

Figure 50 - Page settings for blocking anonymous calls ................................................................... 44

Figure 51 - Telephone hotline setting interface .................................................................................. 44

Figure 52 - Hotline set up on web page ............................................................................................. 44

Figure 53 - Setting up an emergency call number ............................................................................. 45

Figure 54 - Dial the emergency number ............................................................................................. 45

Figure 55 - Web page configuration of BLF function key .................................................................. 46

Figure 56 - Telephone configuration of BLF function key .................................................................. 46

Figure 57 - Configuring the BLF List functionality .............................................................................. 48

Figure 58 - BLF List number display .................................................................................................. 48

Figure 59 - Web server recording ....................................................................................................... 49

Figure 60 - Web SIP info recording .................................................................................................... 49

Figure 61 - Configuring the Agent account in Normal mode.............................................................. 50

Figure 62 - Configuring the proxy account - Hotel Guest mode ........................................................ 50

Figure 63 - Agent logon page ............................................................................................................. 50

Figure 64 – Configuring the intercom on the Web ............................................................................. 51

Figure 65 – Configuring the Intercom key on the web ....................................................................... 51

Figure 66 – Setting the Multicast function key ................................................................................... 52

Figure 67 - Multicast settings page..................................................................................................... 52

Figure 68 – Registering a BroadSoft account .................................................................................... 53

Figure 69 – Setting the BroadSoft server ........................................................................................... 54

Figure 70 - Enabling SCA ................................................................................................................... 54

Figure 71 – Setting the Private Hold function key .............................................................................. 55

Figure 72 - New voice message notification ...................................................................................... 56

Figure 73 - Voice message interface .................................................................................................. 56

Figure 74 – Configuring the voicemail number .................................................................................. 56

Figure 75 – Setting the telephone language ...................................................................................... 57

Figure 76 – Setting the language on the web page ........................................................................... 57

Figure 77 - Setting time & date on the web page ............................................................................... 58

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Figure 78 - Setting screen parameters on the telephone .................................................................. 59

Figure 79 – Screen settings on the web ............................................................................................. 59

Figure 80 - Telephone screen saver ................................................................................................... 60

Figure 81 – Setting the telephone ring ............................................................................................... 60

Figure 82 – Setting the voice volume ................................................................................................. 60

Figure 83 - Phonebook screen ........................................................................................................... 61

Figure 84 - Local phonebook .............................................................................................................. 61

Figure 85 – Adding a new contact ...................................................................................................... 62

Figure 86 - Group list .......................................................................................................................... 62

Figure 87 - Browsing contacts in a group ........................................................................................... 62

Figure 88 - Adding contacts to a group .............................................................................................. 62

Figure 89 – Adding to the blacklist...................................................................................................... 63

Figure 90 – Blacklist on the web page ............................................................................................... 63

Figure 91 - Cloud phonebook list ........................................................................................................ 64

Figure 92 - Downloading the cloud phonebook ................................................................................. 64

Figure 93 - Browsing contacts in the cloud phonebook ..................................................................... 64

Figure 94 - Call Log ............................................................................................................................. 65

Figure 95 – Filtering call record types ................................................................................................ 65

Figure 96 - DSS key configuration screen ......................................................................................... 65

Figure 97 – DSS key settings ............................................................................................................. 66

Figure 98 - Headset function settings ................................................................................................. 67

Figure 99 - SIP address and account information .............................................................................. 67

Figure 100 – Configuring advanced line options ................................................................................ 67

Figure 101 - Network mode settings................................................................................................... 67

Figure 102 - DHCP network mode ..................................................................................................... 68

Figure 103 - PPPoE network mode .................................................................................................... 68

Figure 104 - Static IP network mode .................................................................................................. 68

Figure 105 - IPv6 static IP network mode .......................................................................................... 68

Figure 106 - Configuring the web server type .................................................................................... 70

Figure 107 – Setting the admin password in the web ........................................................................ 71

Figure 108 –Keyboard lock settings on the web ................................................................................ 71

Figure 109 – Auto provision settings .................................................................................................. 72

Figure 110 - Web page firmware upgrade .......................................................................................... 74

Figure 111 - Firmware upgrade ........................................................................................................... 75

Figure 112 - Service port settings ....................................................................................................... 79

Figure 113 - Dial plan settings ............................................................................................................ 86

Figure 114 - Custom setting of dial-up rules ...................................................................................... 87

Figure 115 - Dial rules table (1) .......................................................................................................... 88

Figure 116 - Dialing rules table (2) ..................................................................................................... 88

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Figure 117 - Dialing rules table (3) ..................................................................................................... 89

Figure 118 - Dialing rules table (4) ..................................................................................................... 89

Figure 119 - Tone settings on the web................................................................................................ 97

Figure 120 - Managing cloud phonebooks ......................................................................................... 98

Figure 121 - LDAP setting ................................................................................................................... 99

Figure 122 - Cloud phonebook browsing ......................................................................................... 100

Figure 123 - Global key settings ....................................................................................................... 103

Figure 124 - Programmable key settings ......................................................................................... 103

Figure 125 - Web filter settings ......................................................................................................... 104

Figure 126 - Web Filter Table............................................................................................................ 104

Figure 127 - Certificate of settings ................................................................................................... 105

Figure 128 - Device certificate setting .............................................................................................. 105

Figure 129 - Network firewall settings .............................................................................................. 106

Figure 130 - Firewall input rule table ................................................................................................ 107

Figure 131 - Delete firewall rules ...................................................................................................... 107

Figure 132 - Screenshot ................................................................................................................... 108

Figure 133 - Web capture ................................................................................................................. 109

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2 Tables

Table 1 - Hardware Interface Description ........................................................................................... 16

Table 2 - Keypad Icons ....................................................................................................................... 17

Table 3 - Status Prompt and Notification Icons .................................................................................. 17

Table 4 - Look-up Table of Characters ............................................................................................... 18

Table 5 - LED Status ........................................................................................................................... 20

Table 6 – Keypad instructions ............................................................................................................. 22

Table 7 - Communication Mode .......................................................................................................... 30

Table 8 - BLF Function Key Subtype Parameter List ......................................................................... 46

Table 9 - Agency mode ....................................................................................................................... 50

Table 10 - Intercom Configuration ...................................................................................................... 51

Table 11 - MCAST Parameters on the Web ....................................................................................... 53

Table 12 - LED Status of SCA ............................................................................................................ 55

Table 13 - Time Settings Parameters ................................................................................................. 58

Table 14 - QoS & VLAN ...................................................................................................................... 69

Table 15 - Auto Provision .................................................................................................................... 72

Table 16 - Firmware Upgrade ............................................................................................................. 74

Table 17 - Service Port ........................................................................................................................ 79

Table 18 - Line configuration on the web page .................................................................................. 80

Table 19 - 7 Telephone Dialing Methods ............................................................................................ 86

Table 20 – Dial-up Rule Configuration Table ...................................................................................... 87

Table 21 - Set the line global configuration on the web page ............................................................ 89

Table 22 - General Function Settings ................................................................................................. 90

Table 23 - Voice Settings .................................................................................................................... 94

Table 24 - Multicast Parameters ......................................................................................................... 95

Table 25 - Time&Date Settings ........................................................................................................... 95

Table 26 - Function Key Configuration ............................................................................................. 101

Table 27 - Softkey Configuration ...................................................................................................... 102

Table 28 - Network Firewall .............................................................................................................. 106

Table 29 - Problems .......................................................................................................................... 110

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3 Safety Instructions

Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device.

⚫ Please use the external power supply that is included in the package. Another power source may cause damage to the telephone and affect its behavior or induce noise.

⚫ Before using the external power supply in the package, please check the home power voltage.

Inaccurate power voltage may cause fire and damage.

⚫ Please do not damage the power cord. If the power cord or plug is impaired, do not use it because it may cause fire or electric shock.

⚫ Do not drop, knock or shake the telephone. Rough handling can break internal circuit boards.

⚫ This telephone is designed for indoor use. Do not install the device in places where there is direct sunlight. Also do not put the device on carpets or cushions. It may cause fire or breakdown.

⚫ Avoid exposure of the telephone to high temperatures or those below 0°C, or to high humidity.

⚫ Avoid getting the unit wet with any liquid.

⚫ Do not attempt to open it. Non-expert handling of the device could damage it. Consult your authorized dealer for help or else it may cause fire, electric shock or breakdown.

⚫ Do not use harsh chemicals, cleaning solvents or strong detergents to clean it. Wipe it clean with a soft cloth that has been slightly dampened in a mild soap and water solution.

⚫ Do not touch the power plug in the event of lightning as this may cause an electric shock.

⚫ Do not install this telephone in a poorly ventilated place as this could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.

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4 Overview

4.1 Overview

The H2/H2P is a type of telephone designed for small and medium-sized enterprises and families. H2/H2P telephones greatly improve enterprise production efficiency with advanced design, high cost performance, and paperless office operation. It is not only a desktop telephone, but also an elegant item that can be put in a sitting room or office.

The device is the latest generation of IP Phone, which supports many excellent features, such as highdefinition voice, headphones and high-performance echo-cancellation full duplex speakers, fast ethernet,

QoS, encryption transmission, automatic configuration, a new system, smooth operation, flat interface settings and many other advantages.

For business users, H2/H2P telephones are the cost-effective office equipment; while promoting environmental protection, they also provide convenient operation. For family users, H2/H2P telephones are a highly efficient communication device. Users can flexibly configure and define the functions of two DSS keys, saving space and cost. It is an ideal choice for both business and family users who pursue high quality and high efficiency.

In order to help some interested users better understand the details of the product, this user manual can be used as a reference guide for the use of H2/H2P telephones. This document may not be applicable to the latest version of the software. If you have any questions, you can use the telephone’s help prompt interface or download and update your user manual from the official website.

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4.2 Contents of the package

Telephone Handset

Receiver cable Stand Network cable

Quick Installation Guide,

Safety Sheet Power adapter (buy separately) Wall stand (buy separately)

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5 Desktop Installation

5.1 PoE and the use of external power adapters

H2P telephones support two power supply modes, from an external power adapter or a Power-over-Ethernet

(PoE) compliant switch. The H2 telephone does not support PoE function.

The PoE power supply saves the space and cost of providing the device with an additional power outlet.

With a PoE switch, the device can be powered through a single Ethernet cable which is also used for data transmission. By attaching a UPS system to the PoE switch, the device can keep working during power outages just like a traditional PSTN telephone which is powered by the telephone line.

For users who do not have PoE equipment, the traditional power adaptor should be used. If the device is connected to a PoE switch and power adapter at the same time, the power adapter will be used as the priority source, and the device will switch to the PoE power supply once the power adaptor source fails.

Use standard power adapters and a PoE switch conforming to specifications to ensure the proper operation of the equipment.

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5.2 Desktop and wall-mounted installation

The device supports two installation modes, desktop and wall-mounted. If the telephone is on the desktop, please follow the instructions in the picture below to install the telephone.

Figure 1 - Desktop installation

If the telephone is mounted on the wall, please follow the instructions below to install it.

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Figure 2 - Wall-mounted installation

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Connect the power adapter, network, PC, telephone and earphone to the appropriate port as shown in the picture below.

Index

①

②

③

④

⑤

Figure 3 - Connecting to the device

Table 1 - Hardware Interface Description

Interface

Power Interface

Description

Connecting the power adapter

Network Interface

PC Port

Connecting to LAN or Internet

Network interface for connecting the computer

Headset Interface Connecting the headset

Receiver Interface Connecting the microphone receiver

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6 Appendix Table

6.1 Appendix I - Icon

Icon

Table 2 - Keypad Icons

Description

Volume down

Volume up

Redial

Call hold/resume

Call transfer

Mute microphone (during call)

MWI

Handsfree

H2/H2P Icon

Table 3 - Status Prompt and Notification Icons

Description

Call out

Call in

Call hold

Network connected

Network disconnected

No IP address

Open VLAN or VPN

Keypad locked

Call forward calls

Outgoing calls

Incoming calls

Missed calls

New voice message waiting

Do-Not-Disturb inactivated on telephone

Call forward activated

Auto-answering activated

Hands-free (HF) mode

Headphone (HP) mode

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Handset (HS) mode

Mute microphone

The voice quality of calling

The voice encryption of calling

Speech High Definition

Record

6.2 Appendix II - Keyboard Character Query Table

Mode Icon

Table 4 - Look-up Table of Characters

Text Mode

Numeric

Key Button

1

2

3

4

5

6

7

8

9

0

＊

5

6

7

8

1

2

3

4

9

0

*

Characters of Each Press

Lower Case

Alphabets

#

1

2

3

4

5

6

7

8

9

0

# a b c d e f g h i j k l m n o p q r s t u v w x y z

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Upper Case

Alphabets

Digital/

Alphabets

＊

6

7

8

9

0

#

1

2

3

4

5

＊

#

3

4

5

6

#

1

2

7

8

9

0

＊

A B C

D E F

G H I

J K L

M N O

P Q R S

T U V

WXYZ

(space) - _ 1 a b c A B C 2 d e f D E F 3 g h I G H I 4 j k l J K L 5 m n o M N O 6 p q r s P Q R S 7 t u v T U V 8 w x y z W X Y Z 9

+ .‘ , ; : \ ? ! 0

% $ / ~ & ( ) [ ] = *

@ #

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6.3 Appendix III - LED Definition

Table 5 - LED Status

BLF

Type

Line Key LED

Presence

DND

MWI

Blue on

Red on

Red on

Off

Red on

Off

Blue blinking

Off

Off

Off

Message indicator LED

Off

Off

Fast blink

Slow blink

Slow blink

LED Light

Off

Blue on

Blue blinking

Red blinking

Red blinking

Red on

Light red blinking

Blue on

Red on

Red on

Off

Status

Line inactive

Line ready (registered)

Ringing

Line is trying to register

Line error (registration failure)

Dialing/line in use (talking)

Call holding

Subscription number is idle.

Subscription number is busy.

Subscription number is dialing.

Subscription number is unavailable.

Subscription number is idle.

Subscription number is busy.

Subscription number is dialing.

Subscription number is unavailable.

Enable DND

Disable DND

New voice message waiting

No new voice message

Talk/dial.

Hold/held

Mute.

Common.

Ringing.

Missed call.

Voice mail.

Note: H2/H2P telephones have only 3 LEDs. There is a red message indicator LED at the upper right corner. In the middle, there are 2 line keys, each with a red-blue bi-color LED. A line key can be configured as another function key, such as: BLF, Presence, DND, MWI, etc. See

10.4 Function Key for

details.

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7 Introduction to the User

7.1 Keypad instructions

Figure 4 – Keypad instructions

The picture above shows the telephone’s keypad layout. Each button has its own specific function. Users can refer to the instructions for the keys in the illustration in this section to operate the telephone.

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Table 6 – Keypad instructions

Number The keypad names Instructions

○ ,1 Soft-menu buttons

These four buttons provide different functions corresponding to the soft-menu displayed on the screen.

○

○

○

○

○

○

○

○

,2

,3

,4

,5

,6

,7

,8

,9

Volume Up Key

Volume Down Key

Navigate/OK Keys

Line key

Transfer Key

Hold Key

Redial

Standard Telephone

Keys

In standby or ringing status, press this button to increase the ring volume; in talk status, press this button to increase the voice volume.

In standby or ringing status, press this button to decrease the ring volume; in talk status, press this button to decrease the voice volume.

Navigate Key: The user can press the up/down navigation key to change the line or move the cursor in the screen list. On some settings and text editing pages, the user can press the left/right navigation key to change options or move the cursor in the screen list to the left/right.

OK key: The default is equivalent to soft button confirmation.

User can customize the function of Navigate/OK keys. For example, the up navigation key can be configured as the Call Log key, the OK key can be configured as the Status key.

Default is line 1/ line 2; supports the custom configuration of the DSS key.

By pressing the "Transfer" key, the user can transfer the current call to another user.

By pressing the "Hold" key during the call, the user can hold the call and then press it again to cancel the hold and restore normal call status.

Press the “Redial” key to redial the last number dialed.

The 12 standard telephone keys provide the standard telephone functions. Furthermore, some keys also provide special functions by long-pressing the key,

Key # - Long-pressed to lock the phone.

○

,10 Mute Key During a call, the user can press this key to mute the microphone.

○

,11 MWI

Press the "voice mail" button, and the user enters the voice mail list interface.

○

,12 Hands-free Key The user can press this key to open the speakerphone.

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7.2 Using handset / hands-free speaker / headphone

◼ Using the handset

To talk over the handset, the user should lift the handset off the device and dial the number or dial the number first, then lift the handset, and the number will be dialed. The user can switch the audio channel to the handset by lifting the handset when the audio channel is turned on in the speaker or headphones.

◼ Using the hands-free speaker

To talk over the hands-free speaker, the user should press the hands-free button and then dial the number, or dial the number first and then press the hands-free button. The user can switch the audio channel to the speaker from the handset by pressing the hands-free button when the audio channel is open in the handset.

◼ Using the headphone

To use the headphone by default, the user should press the headset button, which is defined by the DSS key or soft key to turn on the headphone. In the same manner as the handset and hands-free speaker, the user can dial the number before or after the headphone is turned on. For the DSS key configuration, please

refer to 10.4 Function Key .

◼ Using line keys (defined by DSS key)

The user can use a line key to make or answer a call on a specific line. If the handset has been lifted, the audio channel will be opened in the handset. Otherwise, the audio channel will be opened in the hands-free speaker or headphone.

7.3 Idle screen

Figure 5 - Screen layout/default home screen

The image above shows the default standby screen, which is the user interface most of the time.

The upper part of the home screen shows the status of the device, information and data that can be edited

(such as voice messages, missed calls, auto answer, do not disturb, lock status, network connection status, etc.).

The lower part of the screen is the function menu keys, which are the first layer of the function menu through which users can operate the telephone.

Users can restore the telephone to the default standby screen interface by picking up and dropping the handset.

The left and right part of the screen show the default configuration of Side keys, which dynamically display the configuration of the SIP information, message, headset, etc., which can be customized by users.

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The icons are described in 6.1 Appendix I.

On some screens, there are many items or long text to be displayed which cannot fit onto the screen. These are arranged in a list or multiple lines with a scroll bar. If the user sees a scroll bar, he can use the up/down navigator buttons to scroll through the list.

Figure 6 - Scroll icon

7.4 Telephone status

The telephone status includes the following information about the telephone:

⚫ Network status:

VLAN ID

IPv4 or IPv6 status

IP address

Network mode

⚫ Version information:

Mac address

Phone mode

Hardware version number

Software version number

Phone storage (RAM and ROM)

System running time

⚫ SIP account information:

SIP account

SIP account status (registered / unapplied / trying / time out)

⚫ TR069 connect status

The user can view the TR069 connect status through the telephone interface.

⚫ Telephone interface:

When the telephone is in standby mode, press 【 Setting 】 >> 【 Network 】 and select the option to view the corresponding information, as shown in the figure:

Figure 7 - Telephone status

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⚫ WEB interface:

Refer to 7.5 Web management to log in to the telephone page, enter the 【 Status 】 >>

【 Information 】 page, and check the telephone status, as shown in the figure:

Figure 8 - WEB phone status

7.5 Web management

The telephone can be configured and managed on the telephone’s web page. The user enters the IP address of the telephone in the browser and first opens the telephone’s web page. The user can check the

IP address of the telephone by pressing [ Setting ] >> [ Network ].

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Figure 9 - Login web page

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Users must correctly enter the user name and password to log in to the web page. The default user name and password are "admin/123456". For details of the web page operation, please refer to 11 Web configuration.

7.6 Network configurations

The device relies on an IP network connection to provide service. Unlike traditional telephone systems based on a circuit switching technology, IP devices are connected to each other over the network and exchange data on a packet basis based on the devices’ IP addresses.

To enable this telephone, you must first correctly configure the network configuration. To configure the network, users need to find the telephone function menu button [ Setting ] >> [ Admin ] >> [ IP param ].

The default password for Admin interface is "123456".

NOTE: If the user sees a ‘WAN Disconnected’ icon flashing in the middle of screen, it means the network cable was not correctly connected to the device’s network port. Please check if the cables are connected correctly to the device, network switch, router, or modem.

The device supports three types of networks, IPv4/IPv6/IPv4&IPv6.

There are three common IP configuration modes in IPv4.

⚫ Dynamic Host Configuration Protocol (DHCP) – This is the automatic configuration mode acquired through network configurations from a DHCP server. Users don’t need to configure any parameters manually. All configuration parameters will come from the DHCP server and be applied to the device.

This is recommended for most users.

⚫ Static IP – This option allows the user to configure each IP parameter manually, including the IP

Address, Subnet Mask, Default Gateway, and DNS servers. This is normally used in some professional network user environments.

⚫ PPPoE – This option is often used by users who connect the device to a broadband modem or router.

To establish a PPPoE connection, the user should configure the username and password provided by the service provider.

The device is configured in DHCP mode by default.

There are two common IP configuration modes in IPv6.

⚫ DHCP – This is the automatic configuration mode acquired via network configurations from a DHCP server. Users need not configure any parameters manually. All configuration parameters come from the

DHCP server and are applied to the device. This is recommended for most users.

⚫ Static IP - This option allows users to manually configure each IP parameter, including the IP address, mask, gateway, and primary and secondary domains. This is usually applied to certain professional network user environments.

Please see 10.7.2.1 Network settings for detailed configuration and use.

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7.7 SIP configurations

A line must be configured properly to be able to provide telephone service. The line configuration is like a virtualized SIM card on a mobile telephone which stores the service provider and the account information used for registration and authentication. When the device is properly configured, it will register the device to the service provider with the server’s address and user’s authentication as stored in the configurations.

The user can configure a line on the telephone or web page interface and input the corresponding information such as the registered address, registered user name, registered password and SIP user and registered port, which are provided by the SIP server administrator.

⚫ Telephone interface: To manually configure a line, the user presses the button in the function menu

[ Setting ] >> [ Admin ] >> [ SIP Accounts ] to set up the configuration. Click OK to save the configuration.

NOTE: User must enter correct password to enter Admin interface in order to edit the SIP configurations (default password is 123456).

The parameters and screens are listed below.

Figure 10 - Telephone line SIP address and account information

⚫ WEB interface: After logging into the telephone page, enter [ Line ] >> [ SIP ] for Register Setting, and click Apply to complete the registration after configuration, as shown below:

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Figure 11 - SIP registration in web

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8 Basic Function

8.1 Making telephone calls

◼ Default line

The device provides two line services. If both lines are configured, the user can make or receive telephone calls on either line. If one or two lines are configured, the default line name is displayed in the top left corner.

To enable or disable the default line, the user can configure it in the web interface (Telephone settings /

Features / Basic Settings).

Figure 12 - Default line

◼ Dialing methods

The user can dial a number by

⚫ Entering the number directly

⚫ Selecting a telephone number from phonebook contacts (Refer to 10.2.1 Local contacts )

⚫ Selecting a telephone number from cloud phonebook contacts (Refer to 10.2.3 Cloud phonebook )

⚫ Selecting a telephone number from call logs (Refer to 10.3 Call log )

⚫ Redialing the last dialed number

◼ Dial number, then open audio channel

To make a telephone call, the user first dials a number by one of the above methods. When the dialed number is completed, the user can press the [ Dial ] button on the soft-menu, or press the hand-free button to turn on the speaker, or press the soft key to turn on the headphone, or lift the handset to call out with the current line, or press the line key to call out with a specified line.

Figure 13 - Enable voice channel dialing

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◼ Open audio channel then dial the number

Another alternative is the traditional way in which the user first opens the audio channel by lifting the handset, or by pressing the hands-free button, or pressing the line key, and then dialing the number. When completing the number, the user can press the [ Dial ] button or the [ OK ] button to call out. The number can also be dialed out automatically after a timeout.

Figure 14 - Open the voice channel and dial the number

◼ Cancelling a call

While calling the number, the user can stop the audio channel by putting back the handset, pressing the hands-free button or pressing the [End] button to drop the call.

Figure 15 - Call number

8.2 Answering calls

When there is an incoming call, the user will see the following incoming call on the screen.

Figure 16 - Answering calls

The user can answer the call by lifting the handset, pressing the hands-free button, or pressing the [Answer] button. To reject the incoming call, the user should press the [ More ] and then the [ Reject ] button.

8.2.1

Communication

When the call is connected, the user will see a communication mode screen as in the figure below.

Figure 17 - Communication interface

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Table 7 - Communication Mode

Number Name

① Voice channel

②

③

④

Default line

Calls to end

Call duration

⑤

⑥

⑦

Number of lines

Speech quality

HD voice

Description

The icon shows the voice channel mode being used.

The line currently used by the telephone.

The name or number of the person on the other end of the call.

The duration of a call after it has been established.

Shows how many calls are present on the current device.

Displays the current voice quality of the call.

Displays the HD logo when G.722 codec is used in a call

8.2.2

Make / receive second call

The device can support up to two concurrent calls. When there is already a call established, the user can still answer another incoming call on either line or make a second call on either line.

◼ Second incoming call

When there is another incoming call during a telephone call, this call will be waiting for the user to answer.

The user will see the call message in the middle of the current screen. The device will not be ringing, but will be playing the call waiting tone in the audio channel of the current call, and the LED will be flashing blue.

The user can accept or reject the call the same as for normal incoming calls. When the waiting call is answered, the first call will be automatically put on hold.

Figure 18 - The second call interface

◼ Second outgoing call

To make a second call, the user may press the [ Xfer ] / [ Conf ] button to make a new call on the default line or press the line key to make new call on a specific line. Then dial the number the same way as when making a telephone call. An alternative for making a second call is to press the DSS key which was configured as BLF or Speed Dial. When the user is making a second call with the above methods, the first call could be put on hold manually, or it will be put on hold automatically with the second dial.

◼ Switching between two calls

When there are two calls established, the user will see a dual call screen as illustrated below..

Figure 19 - Two way calling

The user can press the up/down navigator buttons to switch the screen page and switch the call focus by pressing the [ Resume ] button.

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◼ Ending one call

The user may hang up the current call by pressing the [ More ] and then the [ End ] button. The device will return to single call mode in hold status. The user can then press the [ Resume ] button to resume the call.

8.3 End of the call

After the user finishes talking, the user can put the handset back on the telephone, and then press the hands-free button or soft key [ End ] to close the voice channel and end the call.

Note: When the telephone is in “Hold” status, the user must press the [Resume] key to return to communication status, and then put the handset back or press the hands-free button to end the call.

8.4 Redialing

⚫ Redialing the last outgoing number:

When the telephone is in standby mode, press the redial button and the telephone will call out the last outgoing number.

⚫ Call out any number with the redial key:

Enter the number, press the redial key, and the telephone will call out the number on the dial.

⚫ Press the redial key to enter the call record:

Log in to the telephone page, enter [ Phone Settings ] >> [ Features ] >> [ Redial Settings ], check

Redial Enter Call Log . Press the redial button when in standby to enter the Call Log page, and press again to call out using the current located number.

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Figure 20 - Redial set

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8.5 Auto-answering

The user may turn on auto-answering mode on the device, and any incoming call will be automatically answered. Auto-answering can be enabled on a line basis. The user can start the automatic answering function in the webpage interface.

The icon in the upper right corner of the screen indicates that auto answering is enabled.

Figure 21 - Auto-answering enabled on the line

⚫ WEB interface:

Log in to the telephone page, enter [ Line ] >> [ SIP ], select [ Basic settings ], check Enable Auto

Answering , and click Apply after setting the Auto Answering Delay time.

Figure 22 - Enable auto-answering in web page

8.6 Callback

The user can dial the number of the last missed call. If there is no call history, press the [ Callback ] button and the telephone will say "can't process".

⚫ Set the Callback key through the telephone interface:

Under Standby, long press the line key, enter the [ DSSkey ] setting interface, select the Dsskey, set type to Key Event, set key to Callback function, input the callback key name, and press the [ OK ] key to save.

Figure 23 - Set the Callback key on the telephone

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⚫ Set the Callback key through the web interface:

Log in to the telephone page, enter the [ Function Key ] >> [ Function Key ] page, select the function key, set the type as Key Event, and set the subtype as Callback, as shown in the figure below:

Figure 24 - Set the callback key on the web page

8.7 Mute

You can turn on Mute mode during a call and turn off the microphone so that the local voice is not heard.

Normally, Mute mode is automatically turned off at the end of a call. You can also turn on Mute at any time and mute the ringtone automatically when there is an incoming call.

Mute mode can be turned on in all call modes (handset, headphones or hands-free).

8.7.1

Mute the call

⚫ During the conversation, press the Mute button on the telephone. The Mute button on the telephone will turn on the red light.

The Mute icon is displayed in the call interface, as shown in the figure below:

Figure 25 - Mute the call

⚫ Cancel Mute: Press Cancel Mute on the telephone again. The Mute icon is no longer displayed on the call screen.

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8.7.2

Ringing Mute

⚫ Mute: Press the Mute button when the telephone is in Standby mode:

The top right corner of the telephone screen shows the Bell Mute icon . The red light for the Mute button is always on. When there is an incoming call, the telephone will display the incoming call interface but will not ring.

Figure 26 - Ringing mute

⚫ Cancel ring tone mute: On the Standby or Incoming Call screen, press the Mute button again or volume up to cancel ring tone mute. The Mute icon is no longer shown in the upper right corner after cancelling . The telephone mute icon is off.

8.8 Hold/resume call

The user can press the [ Hold ] button to maintain the current call, and this button will become the [ Resume ] button. The user can press the "resume" button to restore the call. Sometimes you need to press the [ More ] button to find the [ Hold ] or [ Resume ] button.

Figure 27 - Call hold interface

8.9 DND

The user may enable the Do-Not-Disturb (DND) feature on the device to reject incoming calls (including call waiting). The DND can be enabled on a line basis.

To enable/disable all lines DND on the telephone, use one of the following methods:

⚫ Telephone interface: default Standby mode ，

1) Press the [ DND ] button to enter the DND setting interface, select the line or telephone to enable

DND.

2) Press the [ DND ] button to enter the DND setting interface and disable DND.

Figure 28 - Enable DND

If the user wants to enable/disable uninterrupted function on a specific line, the user can set the uninterrupted function on the line configuration page.

1) Press the [ Setting ] >> [ Phone ] >> [ DND ] button, Enter [ DND ] to edit the interface.

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2) Click the left/right navigation button to select the line on which the mode is to be adjusted and the status changed to "Do Not Disturb", and then press the [ OK ] button to save.

The user will see the DND icon, and “DND” mode has been enabled on the telephone or SIP line.

Figure 29 - DND setting interface

The user can also use the DND timer. After setting, the DND function will automatically turn on during that time range.

Figure 30 - DND timer

⚫ WEB interface: Enter [ Phone setting ] >> [ Features ] >> [ DND settings ] ， set the DND Option (off, phone, line), and the DND Timer information.

Figure 31 - DND settings

The user turns on the DND for a specific route on the web page ： Enter [ Line ] >> [ SIP ], select a [ Line ] >>

[ Basic settings ], and enable DND.

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Figure 32 - Line DND

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8.10 Call forwarding

Call forwarding is also known as ‘Call Divert,’ which means to divert the incoming call to a specific number based on set conditions and configurations. The user can configure the call forwarding settings of each line.

There are three types:

⚫ Unconditional Call Forward – Forward any incoming call to the configured number.

⚫ Call Forward on Busy – When the user is busy, the incoming call will be forwarded to the configured number.

⚫ Call Forward on No Answer – When the user does not answer the incoming call after the configured delay time, the incoming call will be forwarded to the configured number.

⚫ WEB interface: Enter [ Line ] >> [ SIP ], Select a [ Line ] >> [ Basic settings ], and set the type, number and time of forwarding.

Figure 33 - Set call forwarding

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8.11 Call transfer

When the user is talking with a remote party and wishes to transfer the call to another remote party, there are three ways to transfer the call: blind transfer, attended transfer and semi-attended transfer.

⚫ Blind transfer: No need to negotiate with the other side. Directly transfer the call to the other side.

⚫ Semi-attended transfer: When you hear the ring back, transfer the call to the other party.

⚫ Attended transfer: When the caller answers the call, transfer the call to the other party.

Note: For more transfer settings, please refer to 12.5 Line >> Dial Plan

8.11.1

Blind transfer

During the call, the user presses the function menu button [ XFER ] or the transfer button on the telephone, Enter the number to transfer or press the contact button or the history button to select the number, press the [ XFER ] key or again to blind transfer to a third party. After the third party rings, the telephone will show that the transfer is successful and hang up.

Figure 34 - Transfer interface

8.11.2

Semi-attended transfer

During the call, the user presses the function menu button [ XFER ] or the transfer button on the telephone to input the number to be transferred or presses the Redial button to select the number, and then presses the [ Dial ] button. If the third party does not answered, press the [ XFER ] button on the call interface to make the semi-attended transfer or press the [ End ] button to cancel the semi-attended transfer.

Figure 35 - Semi-attended transfer

8.11.3

Attended transfer

An attended transfer is also known as "courtesy mode", which means that the call is transferred by calling the other party and waiting for the other party to answer the call.

Use the same procedure in a call. In dual call mode, press the [ XFER ] button to transfer the first call to the second call.

Figure 36 - Attended transfer

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8.12 Call waiting

⚫ Enable call waiting: New calls can be accepted during a call.

⚫ Disable call waiting: New calls will be automatically rejected and a busy tone will be prompted.

⚫ Enable call waiting tone: When you receive a new call on the line, the tone will beep.

⚫ The user can enable/disable the call waiting function in the telephone interface and the web interface.

⚫ WEB interface: Enter [ Phone Settings ] >> [ Features ] >> [ Basic Settings ], enable/disable call waiting and call waiting tone.

Figure 37 - Web call waiting setting

Figure 38 - Web call waiting tone setting

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8.13 Conference

8.13.1

Local conference

To conduct a local conference, the user needs to log in to the webpage and enter [ Line ] >> [ SIP ] >> [ Basic settings ]. The Meeting mode is set as local (the default is local mode), as shown in the figure:

Figure 39 - Local conference setting

Two ways to create a local conference:

1 ） The device has two channels of communication. Press the conference button on the call interface.

When selecting the conference number, select the other number that already exists. Press the OK key to start the conference.

→ →

Figure 40 - Local conference (1)

2 ） If the device has a call all the way, press the conference key in the call interface, enter the number to join the meeting, and press the call. After the other end has answered, press the conference button again to set up the local tripartite conference ：

→ →

Figure 41 - Local conference (2)

Note: During the conference, press the split button to split the conference and press the end button to end the call.

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8.13.2

Network conference

Users need server support for network conference.

Log in to the web page, enter [ Line ] >> [ SIP ] >> [ Basic settings ], set the conference mode as server mode

(default is local mode), set the server conference room number (please consult your system administrator), as shown in the figure below:

Figure 42 - Network conference

Method for joining a network conference:

⚫ Multi-party call number for a network conference room: Enter the password, and then all parties enter the conference room.

⚫ The two telephones have established common calls. Press the conference button to invite new members to the conference. Follow the voice prompt to operate.

Note: The upper limit of the number of participants in the network conference varies depending on the server .

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8.14 Call park

A call park requires server support. Consult your system administrator for support.

When you are on the call, if it is not convenient to answer the telephone at that time, you can press the configured Park button to hold the call. After a successful park, you can resume the call by pressing the configured Park button on other devices.

Set the Call Park button:

⚫ Telephone interface: Long press a function key to enter the function key Settings interface, and set the key function type as Memory Key and subtype as Call Park, set the values for the server call park number, and set up the corresponding SIP lines.

⚫ WEB interface: Log in to the telephone page, enter the [ Function Key ] >> [ Function Key ] page, select a DSSkey, set the key function type as Memory Key and subtype as Call Park, set the value as the call park number of the server, and set up the corresponding SIP line.

Figure 43 – Setting Call Park in telephone

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Figure 44 - Setting Call Park in web

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8.15 Pick up

Pick up requires server support. Consult your system administrator for support.

You can use the Pick Up function to answer incoming calls from other users. The telephone can pick up incoming calls by configuring the DSSkey for BLF and setting the Pick Up code.

Telephone interface: Long press the line key to enter the [ DssKey ] setting interface, and select a Dsskey to set.

⚫ Set the line, function key type as Memory Key, subtype as BLF/NEW CALL, subscription number, and pick up code

⚫ Other telephones call the subscription number, and the opposite end is in the incoming ring.

⚫ Press the DSS key to pick up the telephone.

⚫ The caller picks up the call and speaks.

Figure 45 – Setting Pick Up on the telephone

WEB interface: Log in to the telephone web page, enter the [Function Key] >> [Function Key] page, select a

DSSkey, set the memory key type as Memory Key, the subtype as BLF/NEW CALL, and set up the corresponding SIP line and Pick Up codes.

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Figure 46 – Setting Pick Up on the web

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8.16 Anonymous call

8.16.1

Anonymous call

The telephone can set up anonymous calls to hide the calling number and the calling name.

⚫ The web page [ Line ] >> [ SIP ] >> [ Advanced Settings ] can also be used to open the Anonymous Call mode.

⚫ A setting to enable anonymous calls also corresponds to the SIP line. That is, a setting on the SIP1 page can only take effect on the SIP1 line.

Figure 47 – Enabling an anonymous web page call

The following is a transcript of an anonymous call received by the telephone.

Figure 48 - Anonymous call log

8.16.2

Banning anonymous calls

The device can be set to prohibit anonymous calls, that is, anonymous calls to the number will be directly rejected.

⚫ In the telephone, go to [ Setting ] >> [ Phone ] >> [A nonymous ], click to enter, and all SIP lines will be displayed.

⚫ Click Softkey [ Switch ] or [ < ] [ > ] to switch the SIP line and enable anonymous calls.

→

Figure 49 - Anonymous calls are not allowed on the telephone

⚫ On the web page, go to [ Line ] >> [ SIP ] >> [ Advanced Settings ], where you can also disable anonymous calls.

⚫ The setup to disable anonymous calls also corresponds to the SIP line. That is, settings on the SIP1 page can only take effect on the SIP1 line.

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8.17 Hotline

Figure 50 - Page settings for blocking anonymous calls

The device supports hotline dialing. After setting up hotline dialing, pick up the handset, use hands-free, earphone, etc., and the telephone will automatically call according to the hotline delay time.

⚫ In the telephone. Go to [ Setting ] >> [ Phone ] >> [ Hotline ], click to enter, and all SIP lines will be displayed.

⚫ Then set the hotline for each SIP line, which is off by default.

⚫ Open the hotline, set the hotline number, set the delay time of the hotline.

Figure 51 - Telephone hotline setting interface

⚫ On the website, go to [ Line ] >> [ SIP ] >> [ Basic Settings ]. Here, you can also set up a hotline.

⚫ The setup hotline also corresponds to the SIP line. That is, the hotline set on the SIP1 web page can only be activated on the SIP1 line.

Figure 52 - Hotline set up on web page

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8.18 Emergency call

The Emergency Call function is used to enter the corresponding emergency call number on the telephone after enabling the keypad lock. You can also call emergency services when your telephone is locked.

1) Configure the emergency call number: Log in to the telephone page, enter [ Phone Settings ] >>

[ Function Settings ], select [ Basic Settings ], and set up the emergency call code. If you need to set up more than one emergency call code, please use "," to separate them.

Figure 53 - Setting up an emergency call number

2) When the keyboard lock is set on the telephone, you can call the emergency call number without unlocking, as shown in the figure below:

Figure 54 - Dial the emergency number

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9 Advance Function

9.1 BLF (Busy Lamp Field)

9.1.1

Configure the BLF functionality

⚫ Page interface: Log in to the telephone page, enter the [ Function key ] >> [ Function key ] page, select a DSS key, set the function key type as Memory Key, choose the subtype from among

BLF/NEW CALL, BLF/BXFER, BLF/AXFER, BLF/CONF, set the BLF/DTMF value as the number to be subscribed, and set the corresponding SIP line. The pickup number is provided by the server.

For specific usage, refer to 8.15 Pick up .

Figure 55 - Web page configuration of BLF function key

⚫ Telephone interface: Long press a function key to enter the function key Settings interface, set the key function types as memory keys and the subtype as BLF/NEW CALL, BLF/BXFER,

BLF/AXFER, BLF/CONF, or BLF/DTMF. The value is the subscription number. Set up the corresponding SIP lines.

Subtype

BLF/NEW

CALL

BLF/BXFE

R

Figure 56 - Telephone configuration of BLF function key

Table 8 - BLF Function Key Subtype Parameter List

Standby is described

Pressing the BLF key while in standby to dial the subscriber number.

Pressing the BLF key while in standby to dial the subscriber number.

Calling is described

When you press this BLF key while talking to another user, you create a new call along with the subscribed number.

When you press this BLF key while talking to another user, you blind transfer the call to the

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BLF/

AXFER

BLF/

Conference

BLF/DTMF

Pressing the BLF key while in standby to dial the subscriber number.

Pressing the BLF key while in standby to dial the subscriber number.

Pressing the BLF key while in standby to dial the subscriber number. subscribed number.

When you press this BLF key while talking to another user, you make an attended transfer of the call to the subscribed number.

When you press this BLF key while talking to another user, you invite the subscriber number to join the meeting.

When the BLF key is pressed while talking to another user, the telephone automatically sends the DTMF corresponding to the BLF key number.

9.1.2

Using the BLF function

The BLF, also known as a "busy light field," notifies the user of the status of the subscribed object and is used by the server to pick up the call. BLF helps you monitor the other person's status (idle, ringing, talking, off).

The BLF function:

⚫ Monitors the status of subscribed telephones.

⚫ Calls the subscribed number.

⚫ Transfers calls to the subscribed number.

⚫ Picks up incoming calls from the subscribed number.

1) Monitoring the status of subscribed telephones.

Configuration of BLF function keys: When the subscribed number’s status (idle, ringing, talking) changes,

the function key’s LED lights will show a corresponding change. See Appendix Ⅲ 6.3 LED to learn about

the different status LEDs.

2) Calling the subscribed number.

When the telephone is in Standby mode, press the configured BLF key to call out to the subscribed number.

3) Transfering calls to the subscribed number.

Refer to Table 8 - BLF Function Key Subtype Parameter List . The BLF key can be used for blind transfers,

attended transfers, and semi-attended transfers of the current call, and can also invite the subscribed number to join the call, send a DTMF, etc.

4) Picking up incoming calls from subscribed telephones.

When configuring the BLF function key, configure the pickup number.

When the telephone with the subscribed number rings (refer to Appendix III - LED Definition ), the LED will

turn red at this time. At this point, press the BLF button to answer the incoming call from the subscribed number.

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9.2 BLF List

The BLF List key is for putting the number to be subscribed into a group on the server side, and the telephone uses the URL of this group to make a unified subscription. The specific information, number, name and status of each number can be resolved based on notifications sent from the server. The unoccupied Memory Key is then set as the BLF List key. If the status of the subscription object changes later, the corresponding status of the LED light will be changed.

Configuring the BLF List function: Log in to the telephone page, enter the [ Line ] >> [ SIP ] >> [ Advanced settings ] page, enable the BLF List, and configure the BLF List number.

Figure 57 - Configuring the BLF List functionality

Using the BLF List function: When the configuration is completed, the telephone will automatically subscribe to the contents of the BLF List group. Users can monitor, call and transfer the corresponding number by pressing the BLF List key.

Figure 58 - BLF List number display

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9.3 Record

The device supports recording during a call.

9.3.1

Recording from the server

When using the network server to record, it is necessary to open the recording on the telephone web page

[ Application ] >> [ Manage recording ]. The type is selected as network, and the address and port of the recording server are filled in, and then the voice coding is selected. The web page appears as below:

Figure 59 - Web server recording

Note: Recording software from the vendor is needed to make recordings via the server.

9.3.2

SIP INFO recording

The telephone is registered with a server that supports SIP INFO recording. After registering the account, check the recording module via [ Application ] >> [ Manage recording ] to open the recording. The recording type is SIP INFO.

Figure 60 - Web SIP info recording

9.4 Agent

Using the Agent function of the telephone: When multiple people use a device for Agent services at different times, he or she can quickly register his or her SIP account on the same server. The Agent functions of the telephone are Normal and Hotel Guest. The Hotel Guest mode requires server support.

Normal Mode:

Configuring the Agent function: Long press the line key to enter the [ Dsskey ] interface. Set type as Key

Event, Key as Agent, and then press OK to set a DSSkey as the [ Agent ] key.

Press the [ Agent ] key to enter the [ Agent ] page. The SIP server needs to be configured before the account

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→

Figure 61 - Configuring the Agent account in Normal mode

Figure 62 - Configuring the proxy account - Hotel Guest mode

Table 9 - Agency mode

Parameter

Normal mode

Number

User

Password

Line

Call Log

Hotel Guest mode

Number

Password

Line

Call Log

Description

Set the proxy account number.

Set the proxy account number to verify the user name.

Set the proxy account number to verify the password.

Select the SIP line.

Users can choose to save all types, or delete.

Set the proxy account number.

Set the proxy account number to verify the password.

Select the SIP line.

Users can choose to save all types, or delete.

Using agent functions:

1) When the telephone has been configured on an SIP server, fill in the the correct number, user name and password, click login, and then the telephone can be registered to the SIP server;

2) After registration, click logoff, and the telephone can delete the user name and password, and log out of the SIP account.

3) If you click Unregister, the telephone retains the user name and password and logs out of the SIP account.

Figure 63 - Agent logon page

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9.5 Intercom

When the Intercom is enabled, it can automatically receive calls from the intercom.

Figure 64 – Configuring the intercom on the Web

Figure 65 – Configuring the Intercom key on the web

Table 10 - Intercom Configuration

Parameter

Enable Intercom

Description

When the intercom is enabled, the device will accept the incoming call request with a SIP header of Alert-Info instructions to automatically answer the call after a specific delay.

Enable Intercom Mute Enabling Mute mode during the intercom call

Enable Intercom Tone If the incoming call is an intercom call, the telephone plays the intercom tone

Enable Intercom Barge

Enabling Intercom Barge by selecting it, the telephone auto answers the intercom call during a call. If the current call is an intercom call, the telephone will reject the second intercom call.

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9.6 MCAST

This feature allows the user to make some kind of broadcast call to people who are in a multicast group. The user can configure a multicast DSS Key on the telephone which allows the user to send a Real Time

Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling.

You can also configure the telephone to receive an RTP stream from a pre-configured multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses.

Multicast:

⚫ On the web page, go to [ Function Key ] >> [ Function Key ], select the type of multicast, set the multicast address, and select the codec.

⚫ Set the IP address and port number for multicast listening, to be separated by a colon (IP address range is 224.0.0.0 to 239.255.255.255, port number range is preferably between 1024 and 65535).

Figure 66 – Setting the Multicast function key

⚫ Click Apply.

⚫ Set up the name, host and port of the multicast to be received on the web page by going to [ Phone

Settings ] >> [ MCAST ].

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Table 11 - MCAST Parameters on the Web

Parameters

Normal Call Priority

Description

Define the priority of the active call: 1 is the highest priority, 10 is the lowest.

Enable Page Priority The voice call in progress shall take precedence over all incoming paging calls.

Name

Host:port

Server name of the multicast to be listened to.

Server’s multicast IP address and port for the multicast to be listened to.

⚫ Press the DSSKY of Multicast Key which you set.

⚫ The receiving end will receive the multicast call and play the multicast automatically.

9.7 SCA

（

Shared Call Appearance

）

Users need the support of the server end to use the SCA function. Here is an example of a BroadSoft server.

1) Configuring on the telephone.

⚫ When registering with the BroadSoft server, a telephone can register the account created previously on multiple terminals.

Figure 68 – Registering a BroadSoft account

⚫ After the telephone set registers with the BroadSoft server, a server type needs to be set. Specifically, log in to the web page of the telephone set, choose [ Line ] >> [ SIP ] >> [ Advanced Settings ] and set

Specific Server Type to BroadSoft, as shown in the following figure.

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Figure 69 – Setting the BroadSoft server

Note: If the server you are using is not a BroadSoft server, you do not need to select a server type.

⚫ If you need to enable the SCA function on an IP telephone, log in to the web page of the telephone set, choose [ Line ] >> [ SIP ] >> [ Advanced Settings ], and select Enable SCA. If SCA is not enabled, the registered line is the private line.

Figure 70 - Enabling SCA

After an account is configured and successfully registered, you can configure lines whose DSS Key is Shared

Call Appearance on the Function Key page to facilitate viewing the call status of the group. Each line key represents a call appearance. Learn about call status by referring to 6.3 Appendix III –LED .

To facilitate private holding, configure keys whose DSS Key is Private Hold on the Function Key page. Pay attention that the public hold key is the softkey-hold key during a call.

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Figure 71 – Setting the Private Hold function key

⚫ Each telephone registered with the BroadSoft server should be configured as above; then the SCA function can be used.

2) LED status

To facilitate viewing the call status of a group, configure the DSS Key as SCA. The following table describes the LEDs of lines in different statuses.

Table 12 - LED Status of SCA

Status & Direction

Idle

Seized

Progressing (outgoing call)

Alerting (incoming call)

Active

Public Held (hold)

Held-private (private hold)

Bridge-active (Barge-in)

Bridge-held

Local

Off

Steady blue

Steady blue

Fast blinking blue

Steady blue

Slow blinking blue

Slow blinking yellow

Steady blue

Steady blue

Remote

Off

Steady red

Steady red

Fast blinking blue

Steady red

Slow blinking red

Steady red

Steady red

Steady red

3) Shared Call Appearance (SCA)

The following lists a couple of instances to facilitate understanding.

In the following scenarios, the manager and secretary register the same SCA account, and the account is configured based on the preceding steps.

Scenario 1: When this account receives an incoming call, the telephone sets of both the manager and the secretary will receive the call and ring. If the manager is busy, the manager can reject the call and the manager's telephone set stops ringing, but the secretary's telephone set keeps ringing until the secretary rejects/answers the call or the call times out.

Scenario 2: When this account receives an incoming call, if the secretary answers the call first and the manager is required to answer the call, the secretary can press the Public Hold key to hold this call and notify the manager. The manager can press the line key corresponding to the SCA to answer the call.

Scenario 3: The manager is on an important call with a customer and needs to leave for a while. If the

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Scenario 4: The manager is on a call with a customer and requires the secretary to join the call to make records. The secretary can press the corresponding SCA line key to join this call.

9.8 Message

9.8.1

MWI

（

Message Waiting Indicator

）

If the service of the lines supports a voice message feature when the user is not available to answer the call, the caller can leave a voice message on the server to the user. The user will receive a voice message notification from the server, and the device will prompt a voice message waiting icon on the standby screen.

Figure 72 - New voice message notification

Voice message icon

To listen to a voice message, the user must first configure the voicemail number. After the voicemail number is configured, the user can retrieve the voicemail from the default line.

When the telephone is in default standby status,

⚫ Press to open the voice message configuration interface, and select the line to be configured by pressing the up/down navigation buttons.

⚫ Press the [ Edit ] button to edit the voice message number. When finished, press the [ OK ] button to save the configuration.

⚫ In the following picture, “1” in front of the line brackets represents unread voice messages, and “4” represents the total number of voice messages.

Figure 73 - Voice message interface

Figure 74 – Configuring the voicemail number

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10 Telephone Settings

10.1 Basic settings

10.1.1

Language

The user can set the telephone language through the telephone interface and web interface.

⚫ Telephone end: After resetting the factory settings, the user needs to set the language; when setting the language during standby, go to [ Menu ] >> [ Basic ] >> [ Language ] settings, as shown in the figure.

Figure 75 – Setting the telephone language

⚫ Web interface: Log in to the telephone web page and set the language in the drop-down box at the top right corner of the page, as shown in the figure:

Figure 76 – Setting the language on the web page

10.1.2

Time & date

Users can set the telephone time via the web interface.

⚫ Web interface: Log in to the telephone web page and go to [ Phone Settings ] >> [ Time/Date ] , as shown in the figure:

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Parameters

Mode

SNTP Server

Time Zone

Time Format

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Figure 77 - Setting time & date on the web page

Table 13 - Time Settings Parameters

Description

Auto/Manual

Auto: Enable network time synchronization via SNTP protocol, default enabled.

Manual: User can modify data manually.

SNTP server address

Select the time zone

Select time format from one of the followings:

◼ 1 JAN, MON

◼ 1 January, Monday

◼ JAN 1, MON

◼ January 1, Monday

◼ MON, 1 JAN

◼ Monday, 1 January

◼ MON, JAN 1

◼ Monday, January 1

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Separator

12-Hour Clock

Daylight Savings Time

◼ DD-MM-YY

◼ DD-MM-YYYY

◼ MM-DD-YY

◼ MM-DD-YYYY

◼ YY-MM-DD

◼ YYYY-MM-DD

Choose the separator between year and month and day

Display the clock in 12-hour format

Enable or disable Daylight Savings Time

10.1.3

Screen

The user can set the telephone screen parameters via both the telephone interface and web interface.

⚫ Telephone: When the telephone is in the default standby status, go to [ Setting ] >> [ Phone ] >>

[ Display ] to edit the screen parameters. After editing, click [ OK ] to save, as shown in the figure:

Figure 78 - Setting screen parameters on the telephone

⚫ Web: Go to [ Phone Settings ] >> [ Advanced ], edit the screen parameters, and click Apply to save.

10.1.3.1 Brightness and backlight

⚫ Set the brightness level from 1 to 16, [ < ] or [ > ] to change the brightness level.

⚫ Set the brightness level in the energy-saving mode from 0 to 16, [ < ] or [ > ] to change the brightness level.

⚫ Set the backlight time to 30 seconds by default. You can turn it off or select 15 seconds /30 seconds

/45 seconds /60 seconds /90 seconds /120 seconds.

⚫ The screen saver can be turned on or off by default.

⚫ Web interface: Go to [ Phone Settings ] >> [ Advanced ], edit the screen parameters, and click submit to save.

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10.1.3.2 Screen saver

⚫ Press [ Screen Settings ] to find the [ Screen protection ] button, press the [ left ] / [ right ] button to open/close the screen protection, and set the timeout time. The default is 15 seconds. After completion, press the [ OK ] button to save.

⚫ After saving, return to standby mode and enter the screen saver after 15 seconds, as follows:

Figure 80 - Telephone screen saver

10.1.4

Ring

When the device is in the default standby mode,

⚫ Press [ Setting ] >> [ Phone ] >> [ Ringing ].

⚫ Press the left / right navigator keys to adjust the ring volume of [ Headset ] or [ Handsfree ].

⚫ Press the left / right navigator keys to adjust [ Ring type ].

⚫ Save the adjustment by pressing [ OK ].

Figure 81 – Setting the telephone ring

⚫ You can also press key or to adjust the ring volume.

10.1.5

Voice volume

When the device is in a call,

⚫ Press the or key to adjust the voice volume.

Figure 82 – Setting the voice volume

10.1.6

Greeting words

Web interface:

⚫ Go to [ Phone Settings ] >> [ Advanced ], edit [ Greeting Words ], and press [ Apply ] to save.

⚫ Go to [ Phone Settings ] >> [ Features ] >> [ Basic Settings ], uncheck [ Enable Default Line ], and press

[ Apply ] to save.

NOTE: The welcome message can only be displayed in the upper left corner in standby mode when the Enable Default Line option is disabled.

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10.1.7

Reboot

When the device is in the default standby mode,

⚫ Press [ Setting ] >> [ Reboot ].

⚫ Press [ OK ]. A prompt message "Reboot Now?" prompts the user.

⚫ Press [ OK ] to reboot the telephone. A prompt message "Rebooting…" prompts the user.

⚫ The telephone restarts.

10.2 Phonebook

10.2.1

Local contacts

The user can save contacts’ information in the phonebook and dial the contact’s telephone number(s) from the phonebook. To open the phonebook, the user should press the soft-menu button [ more ] then [ Dir ] in the default standby screen or keypad.

By default, the phonebook is empty. The user may add contact(s) to the phonebook manually or from call logs.

Figure 83 - Phonebook screen

Figure 84 - Local phonebook

When there are contact records in the phonebook, the contact records will be arranged in alphabet order.

The user may browse the contacts using the up/down navigator keys. The record indicator tells the user which contact is currently focused. The user may check the contact’s information by pressing the [ OK ] button.

10.2.1.1 Add / Edit / Delete Contact

To add a new contact, the user should press the [ Add ] button to open the Add Contact screen and enter the contact information as follows:,

⚫ Name

⚫ Office number

⚫ Mobile

⚫ Other number

⚫ Line

⚫ Ring type

⚫ Group

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Figure 85 – Adding a new contact

The user can edit a contact by pressing the [ Option ] >> [ Edit ] button.

To delete a contact, the user should move the record indicator to the position of the contact to be deleted.

Press the [ Option ] >> [ Delete ] button and confirm with [ OK ].

10.2.1.2 Add / Edit / Delete Group

By default, the group list is blank. The user can create his/her own groups, edit the group name, add or remove contacts in the group, and delete a group.

⚫ To add a group, press the [ Add ] button.

⚫ To delete a group, press the [ Option ] >> [ Delete ] button.

⚫ To edit a group, press the [ Edit ] button.

The number behind the group name means the total number of contacts of selected groups.

Figure 86 - Group list

10.2.1.3 Browse and add / remove contacts in group

The user can browse contacts in a group by opening the group in the group list with the [ OK ] button.

Figure 87 - Browsing contacts in a group

When the user is browsing the contacts in a group, the user can also add contacts to that group by pressing the [ Add ] button to enter the group contacts management interface, then pressing the [ OK ] button to save the contact. The contact will also be added to the local phonebook. The user can delete a contact from the group using [ Option ] >> [ Delete ].

Figure 88 - Adding contacts to a group

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10.2.2

Blacklist

The device supports a blacklist, such as numbers added to a blacklist, i.e., the telephone numbers directly refused by the near end. In this case, the near end of the telephone shows no incoming calls (blacklisted numbers can normally be called, however).

There are multiple ways to add a number to the Blacklist in the telephone.

⚫ It can be added directly by going to [ More ] >> [ Dir ] >> [ Blacklist ].

⚫ Select any number in the phonebook (both local and network), press [ Option ] >> [ Add to Blacklist ]

⚫ Select any number in the Call Log, press [ Option ] >> [ Add to Blacklist ] .

Figure 89 – Adding to the blacklist

There are various ways to add numbers to the blacklist on the web page.

⚫ They can be added in the [ Phonebook ] >> [ Call list ] >> [ Restricted Incoming Calls ].

⚫ Select any number in the phonebook (both local and network) for additional configuration.

⚫ Select any number in the Call Log for additional configuration.

Figure 90 – Blacklist on the web page

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10.2.3

Cloud phonebook

10.2.3.1 Configuring the cloud phonebook

The cloud phonebook allows the user to configure the device by downloading a phonebook from a cloud server. This is convenient for office users because they can use the phonebook from a single source and save the effort of creating and maintaining the contact list individually. It is also a useful tool for synchronizing his/her phonebook from a personal mobile telephone with the device using a Cloud

Phonebook Service and App, which is to be provided publicly soon.

NOTE: The cloud phonebook is ONLY temporarily downloaded to the device each time when it is opened on the device to ensure the user gets the latest phonebook. However, the downloading may take a couple of seconds, depending on the network condition. Therefore, it is highly recommended that users save important contacts from the cloud to their local phonebook for saving download time.

Open cloud phonebook list, press [ More ] >> [ Dir ] >> [ Cloud Contacts ] in the phonebook screen.

TIPS: The first configuration of the cloud phonebook should be completed on the web page by selecting [Phonebook] >> [Cloud Contacts]. Additions and deletions on the device can be done after

the first setting on the web page, see 12.15 Phonebook >> Cloud phonebook .

Figure 91 - Cloud phonebook list

10.2.3.2 Downloading the cloud phonebook

In the cloud phonebook screen, the user can open a cloud phonebook by pressing the [ OK ] / [ Enter ] button.

The device will start downloading the phonebook. The user will be prompted with a warning message if the download fails,

Once the cloud phonebook is downloaded completely, the user can browse the contact list and dial the contact number in the same manner as with a local phonebook.

Figure 92 - Downloading the cloud phonebook

Figure 93 - Browsing contacts in the cloud phonebook

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10.3 Call Log

The telephone can store the call record (the amount of storage varies according to different specifications).

The user can press [ Call Log ] to open the call record and check the records of all incoming calls, outgoing calls, and missed calls.

In the Call Log interface, the user may browse the call logs using the up/down navigator keys.

Each call log record is presented with ‘call type’, ‘call party number / name’ and ‘call time’. The user can check further Call Log details by pressing the [ OK ] button and dialing the number with the [ Dial ] button, or by adding the Call Log number to the phonebook by pressing [ Option ] >> [ Add to Contact ].

The user can delete a call log by pressing the [ Delete ] button and clear all call logs by pressing [ Option ] >

[ Delete All ].

Figure 94 - Call Log

Users can also filter the call records for specific call types to narrow down the scope of search records, and also select a call record type by left and right navigation keys.

- Missed Call Log

- Incoming Call Log

- Outgoing Call Log

- Forward Call Log

10.4 Function key

Figure 95 – Filtering call record types

The user can also long press the line key. In the Dsskey interface, a function key can be configured.

Figure 96 - DSS key configuration screen

The DSS key can be configured as follows:

◆ Line

◆ Memory Key

◼ Intercom/ Presence/Voice Mail/ Call Park/ Call Forward /Speed Dial/ BLF

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◆ Key Event

◼ MWI/DND/Hold/Transfer/Phonebook/Redial/Pickup/Call Forward (to specified line)/Headset/

Release

◆ DTMF

◆ Action URL

◆ BLF List Key

◆ Multicast

◆ Action URL

◆ XML Browser

Webpage interface: [ Function key ] >> [ Function key ].

Figure 97 – DSS key settings

Moreover, the user can add the user-defined title for the DSS Keys, which is configured as Memory Key /

Line / URL / Multicast / Prefix.

For more detailed information, refer to 12.20 Function key

and 6.3 Appendix III –LED Definition

.

10.5 Headset

10.5.1

Wired headset

⚫ The device supports a wired earphone with RJ9 interface which can play incoming call sound and talking with earphones.

⚫ If a DSS key is set as the headset key: When the telephone is connected to the headset, the blue LED of the headset key will be turned on, indicating that the headset can be used normally.

⚫ On the web page [ Phone settings ] >> [ Features ], you can set the headset answering function, and the ring from headset or not.

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Figure 98 - Headset function settings

10.6 Advanced

10.6.1

Line configurations

In 7.7 SIP configurations , the basic SIP configuration has been set.

Figure 99 - SIP address and account information

Users who want to configure more options can go to the web interface to make modifications, or to

Advanced Settings in the SIP accounts on the individual line to configure those options.

Figure 100 – Configuring advanced line options

10.6.2

Network settings

10.6.2.1 Network settings

◼ IP mode

There are 3 network protocol mode options, IPv4, IPv6 and IPv4 & IPv6.

The user can select available modes via “<” or “>”. The selected IP mode will be activated after pressing the

[OK] button.

Figure 101 - Network mode settings

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◼ IPv4

In IPv4 mode, there are 3 connection mode options: DHCP, PPPoE and Static IP.

Figure 102 - DHCP network mode

When using DHCP mode, the telephone will get the IP address from the DHCP server (router).

⚫ Using DHCP DNS: This is enabled as the default. “Enable” means the telephone will get a DNS address from the DHCP server, and “disable” means it will not.

⚫ Using DHCP time: This is disabled as the default. “Enable” means the time for getting the DNS address from the DHCP server is managed, and “disable” means it is not.

Figure 103 - PPPoE network mode

When using PPPoE, the telephone will get the IP address from the PPPoE server.

⚫ Username: PPPoE username.

⚫ Password: PPPoE password.

Figure 104 - Static IP network mode

When using Static IP mode, the user must configure the IP address manually.

⚫ IP address: telephone IP address.

⚫ Mask: sub mask of your LAN.

⚫ Gateway: the gateway IP address. The telephone can access the other network via this address.

⚫ Primary DNS: Primary DNS address. The default is 8.8.8.8, Google DNS server address.

⚫ Secondary DNS: When the primary DNS is not available, the secondary DNS will work.

◼ IPv6

In IPv6, there are 2 connection mode options, DHCP and Static IP.

⚫ The DHCP configuration refers to the IPv4 introduction on the last page.

⚫ A static IP configuration is almost the same as the one for IPv4, except for the IPv6 prefix.

⚫ IPv6 Prefix: IPv6 prefix, it is similar with mask of IPv4.

Figure 105 - IPv6 static IP network mode

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10.6.2.2 QoS & VLAN

On the webpage, go to [ Network ] >> [ Advance ] . Here, you can configure:

◼ LLDP

Link Layer Discovery Protocol. LLDP is a vendor-independent link layer protocol used by network devices for advertising their identity and capabilities to neighbors on a LAN segment.

The telephone can use LLDP to find the VLAN switch or other VLAN devices and use the LLDP learning feature to apply the VLAN ID from the VLAN switch to the telephone itself.

◼ CDP

Cisco Discovery Protocol. CDP is a not-for-profit charity that runs the global disclosure system for investors, companies, cities, states and regions to manage their environmental impacts. According to CDP, Cisco devices could share OS version, IP address, hardware version and so on.

Table 14 - QoS & VLAN

Parameters

LLDP setting

Report

Interval

Learning

QoS

QoS Mode

WAN VLAN

WAN VLAN

LAN VLAN

LAN VLAN

CDP

CDP

Description

Enable LLDP

LLDP requests interval time

Apply the learned VLAN ID to the telephone configuration

Configure SIP DSCP and audio DSCP

WAN port VLAN configuration

LAN port VLAN configuration

CDP enable/disable, CDP interval time

10.6.2.3 VPN

A Virtual Private Network (VPN) is a technology that allows a device to create a tunneling connection to a server and becomes part of the server’s network. The network transmission of the device may be routed through the VPN server.

For some users, especially business users, a VPN connection might have to be established before activating a line registration. The device supports two VPN modes, Layer 2 Transportation Protocol (L2TP) and OpenVPN.

The VPN connection must be configured and started (or stopped) from the device web portal.

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◼ L2TP

NOTE: The device only supports non-encrypted basic authentication and non-encrypted data tunneling. For users who need data encryption, please use OpenVPN instead.

To establish an L2TP connection, users should log in to the device web portal, open the web page and go to

[ Network ] >> [ VPN ]. In VPN mode, check the “Enable VPN” option and select “L2TP”, then fill in the L2TP server address, authentication username, and authentication password in the L2TP section. Press “Apply,” and then the device will try to connect to the L2TP server.

When the VPN connection is established, the VPN IP address should be displayed in the VPN status. There may be a delay in establishing the connection. The user may need to refresh the page to update the status.

Once the VPN is configured, the device will try to connect with the VPN automatically when the device boots up every time until the user disables it. Sometimes, if the VPN connection is not immediately established, the user can try to reboot the device and check if the VPN connection is established after the reboot.

◼ OpenVPN

To establish an OpenVPN connection, the user should get the following authentication and configuration files from the OpenVPN hosting provider and name them as follows:

OpenVPN configuration file: client.ovpn

CA root certification: ca.crt

Client certification: client.crt

Client key: client.key

The user then uploads these files to the device via the web page by going to [ Network ] >> [ VPN ] and selecting OpenVPN Files. Then the user should check “Enable VPN” and select “OpenVPN” in VPN Mode and click “Apply” to enable the OpenVPN connection.

Like the L2TP connection, the connection will be established every time the system reboots until the user disables it manually.

10.6.2.4 Web server type

Configure the Web Server mode to be HTTP or HTTPS, and this will be activated after the reboot. Then the user can use the http/https protocol to access the telephone’s web page.

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10.6.3

Set the Secret key

In the telephone, when pressing [Setting]>[Admin], the user needs to input the password.

⚫ The default advance setting password is 123456.

Figure 107 – Setting the admin password in the web

⚫ The user can configure the keyboard password and lock time on the web page.

Figure 108 –Keyboard lock settings on the web

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10.6.4

Maintenance

Telephone web page: Log in and go to [ Status ] >> [ Auto Provision ].

Figure 109 – Auto provision settings

The device supports SIP PnP, DHCP options, Static provision, and TR069. If all 4 methods are enabled, the priority from high to low is as follows:

PnP > DHCP > TR069 > Static Provisioning

Transfer protocol: FTP / TFTP / HTTP / HTTPS

Table 15 - Auto Provision

Parameters

Basic settings

CPE Serial Number

Authentication Name

Description

Display the device SN

The user name of provision server

Authentication Password The password of provision server

Configuration File If the device configuration file is encrypted, the user should add the

Encryption Key encryption key here

General Configuration

File Encryption Key

Download Fail Check

Times

Update Contact Interval

If the common configuration file is encrypted, the user should add the encryption key here

If the download fails, the telephone will retry with the configured times.

Save Auto Provision

The telephone will update the phonebook with the configured interval time.

If it is 0, the feature is disabled.

Save the HTTP/HTTPS/FTP user name and password. If the provision URL

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Information

Download Common

Config enabled

TR069

Enable TR069 is kept, the information will be kept.

Whether the telephone will download the common configuration file.

Enable Server Digest

Server Address

Configuration File Name

Protocol Type

Update Interval

Update Mode

When this feature is enable, if the configuration of the server is changed, the telephone will download and update.

DHCP Option

Option Value

Custom Option Value

Configuring the DHCP option: The DHCP option supports the DHCP custom option | DHCP option 66 | DHCP option 43, i.e., 3 methods to get the provision URL. The default is Option 66.

A Custom option value from 128 to 254 is allowed. The option value must be the same as the one defined by the server.

Enable DHCP Option 120 Use Option 120 to get the SIP server address from the DHCP server.

SIP Plug and Play (PnP)

Enable SIP PnP

Whether PnP is enabled or not. If PnP is enabled, the telephone will send a

SIP SUBSCRIBE message by broadcast method. Any server that can support the feature will respond and send a notification with URL to the telephone. This enables the telephone to get the configuration file with the

URL.

Broadcast address. Default is 224.0.0.0. Server Address

Server Port

Transport Protocol

PnP port

PnP protocol, TCP or UDP.

Update Interval PnP message interval.

Static Provisioning Server

Provisioning server address. Supports both IP address and domain address.

The configuration file name. If it is empty, the elephone will request the common file and device file which is named as its MAC address.

The file name could be a common name such as $mac.cfg, $input.cfg. The file format supports CFG/TXT/XML.

Transfer protocol type: supports FTP 、 TFTP 、 HTTP and HTTPS

Configuration file update interval time. The default is 1. This means that the telephone will check the update every 1 hour.

Provision Mode.

1. Disabled.

2. Update after reboot.

3. Update after interval.

Enable TR069 after selection.

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ACS Server Type

ACS Server URL

ACS User

ACS Password

Enable TR069 Warning

Tone

There are 2 server type options, common and CTC.

ACS server address

ACS server username (up to 59 characters)

ACS server password (up to 59 characters)

If TR069 is enabled, there will be a prompt tone when connecting.

TLS Version TLS version (TLS 1.0, TLS 1.1, TLS 1.2)

INFORM Sending Period INFORM signal interval time, which ranges from 1 second to 999 seconds.

STUN Server Address

STUN Enable

Configure STUN server address

To enable STUN server for TR069

10.6.5

Firmware upgrade

⚫ Web page: Log in to the telephone web page, go to [ Status ] >> [ Upgrade ].

Parameter

Upgrade server

Enable Auto Upgrade

Upgrade Server Address1

Upgrade Server Address2

Update Interval

Firmware Information

Current Software Version

Figure 110 - Web page firmware upgrade

Table 16 - Firmware Upgrade

Description

Enables automatic upgrade. If there is a new version txt and new software or firmware on the server, the telephone will show a prompt upgrade message after the update interval.

Set available upgrade server address.

Set available upgrade server address.

Set update interval.

This will show the current software version.

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Server Firmware Version

[Upgrade] button

This will show the server firmware version.

If there is a new version txt and new software or firmware on the server, the page will display the version information, and the upgrade button will become available. Click the [Upgrade] button to upgrade to the new firmware.

New version description information

When there is a corresponding TXT file and version on the server side, the TXT and version information will be displayed under the new version description information.

⚫ The file requested from the server is a TXT file called vendor_model_hw1_0.txt.Hw followed by the hardware version number. It will be written as hw10 if there is no difference in the hardware. All spaces in the filename are replaced by underlines.

⚫ The URL requested by the telephone is HTTP:// server address/vendor_Model_hw1_0

.txt: The new version and the requested file should be placed in the download directory of the HTTP server, as shown in the figure below:

⚫ TXT file format must be UTF-8

⚫ vendor_model_hw1_0.TXT The file format is as follows ：

Version= R100.2.10.00.0001020 #Software Version

Firmware=xxx/xxx.z #URL, Relative paths are supported and absolute paths are possible, distinguished by the presence of protocol headers.

BuildTime=2018.09.11 20:00

Info=TXT|XML

Xxxxx

Xxxxx

Xxxxx

Xxxxx

⚫ After the interval of the update cycle arrives, if the server has available files and versions, the telephone will prompt as shown below. Click [view] to check the version information and upgrade.

Figure 111 - Firmware upgrade

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10.6.6

Factory reset

The telephone is in default standby mode.

⚫ Press [ Setting ]>[ Admin ], and press the OK key.

⚫ Enter the password (default password is 123456) to enter the interface.

⚫ Select [ Restore factory ] and press the OK key. Select the file to be cleared.

⚫ Press [ OK ] to clear after completion.

When you select “clear configuration file” or “clear all”, the telephone will restart automatically after clearing.

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11 Web Configurations

11.1 Web page authentication

The user can log in to the web page of the telephone to manage the user's telephone information and operate the telephone. Users must provide the correct user name and password to log in.

11.2 Status >> Information

The user can get the system information of the device in this page including,

◼ Model

◼ Hardware Version

◼ Software Version

◼ Uptime

And a summary of the network status:

◼ Network Mode

◼ MAC Address

◼ IP

◼ Subnet Mask

◼ Default Gateway

As well as a summary of the SIP account status

◼ SIP User

◼ SIP account status (Registered / Inactive / Trying / Timeout)

11.3 Status >> Account

On this page, the user can change the password for the login page.

Users with administrator rights can also add or delete users, manage users, and set permissions and passwords for new users.

11.4 Status >> Configurations

On this page, users with administrator privileges can view, export, or import the telephone configuration, or restore the telephone to factory settings.

◼ Clear configurations

Select the module in the configuration file to clear.

SIP: account configuration.

AUTOPROVISION: automatically upgrades the configuration

TR069:TR069 related configuration

MMI: MMI module, including authentication user information, web access protocol, etc.

DSS Key: DSS key configuration

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◼ Clear data tables

Select the local data table to be cleared, all selected by default.

◼ Reset telephone

The telephone data will be cleared, including configuration and database tables.

11.5 Status >> Upgrade

Upgrade the telephone software version, customized ringtone, background, DSS key icon, etc., can also be upgraded to delete the file. Ring tone support. “.wav” format.

11.6 Status >> Auto Provision

The Auto Provision settings help the IT manager or service provider to easily deploy and manage the devices in mass volume. For details on Auto Provision, please refer to this link: Auto Provision Description 。

11.7 Status >> Tools

Tools provided in this page help users to identify issues when troubleshooting. Please refer to 13 Trouble

Shooting for more detail.

11.8 Status >> Reboot Telephone

This page can restart the telephone.

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12 Network >> Basic

This page allows users to configure network connection types and parameters.

12.1 Network >> Service Port

This page provides settings for Web page login protocol, protocol port settings and RTP port.

Parameter

Web Server Type

Web Logon Timeout

Web auto login

HTTP Port

HTTPS Port

RTP Port Range Start

RTP Port Quantity

Figure 112 - Service port settings

Table 17 - Service Port

Description

Reboot to take effect after settings. Optionally, the web page login is

HTTP/HTTPS.

Default as 15 minutes, the timeout will automatically exit the login page, need to login again.

After the timeout, you do not need to enter a user name and password because it will automatically login to the web page.

The default is 80. If you want system security, you can set ports other than

80.

Such as :8080, webpage login: HTTP://ip:8080

The default is 443, the same as the HTTP port.

The value range is 1025 to 65535. The RTP port value starts from the initial value set. For each call, 2 is added to the value of the voice and video port.

Number of calls.

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12.2 Network >> VPN

Users can configure a VPN connection on this page. See 10.6.2.3 VPN for more details.

12.3 Network >> Advanced

Advanced network settings are typically configured by the IT administrator to improve the quality of the

telephone service. For configuration, see 10.7 advanced Settings.

12.4 Line >> SIP

Configure the line service configuration on this page.

Table 18 - Line configuration on the web page

Parameters

Register Settings

Description

Line Status

Server Name

SIP Server 1

Display the current line status at page loading. To get an up-to-date line status, the user has to refresh the page manually.

Whether the line service is activated. Activate

Username

Authentication User

Display Name

Enter the username of the service account.

Enter the authentication user of the service account.

Enter the display name to be sent in a call request.

Authentication Password Enter the authentication password of the service account.

Realm Enter the SIP domain if requested by the service provider.

Input server name.

Enter the IP or FQDN address of the SIP server

Enter the SIP server port, default is 5060

Set up the SIP transport line using TCP or UDP or TLS.

Set SIP expiration date.

Server Address

Server Port

Transport Protocol

Registration Expiration

SIP Server 2

Server Address

Server Port

Transport Protocol

Registration Expiration

SIP Proxy Server

Address

Proxy Server Port

Proxy User

Enter the IP or FQDN address of the SIP server

Enter the SIP server port, default is 5060

Set up the SIP transport line using TCP or UDP or TLS.

Set SIP expiration date.

Enter the IP or FQDN address of the SIP proxy server.

Enter the SIP proxy server port, default is 5060.

Enter the SIP proxy user.

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Proxy Password

Backup Proxy Server

Address

Backup Proxy Server

Port

Basic Settings

Enter the SIP proxy password.

Enter the IP or FQDN address of the backup proxy server.

Enter the backup proxy server port, default is 5060.

Enable Auto Answering

Auto Answering Delay

Enables auto-answering. Incoming calls will be answered automatically after the delay time.

Sets the delay for an incoming call before the system automatically answers it.

Enables unconditional call forwarding. All incoming calls will be forwarded to the number specified in the next field.

Call Forward

Unconditional

Call Forward Number for

Unconditional

Sets the number for unconditional call forwarding.

Call Forward on Busy

Enables call forwarding on busy when the telephone is busy. Any incoming call will be forwarded to the number specified in the next field.

Call Forward Number for

Busy

Sets the number for call forwarding on busy .

Call Forward on No

Answer

Enables call forwarding on no answer. When an incoming call is not answered within the configured delay time, the call will be forwarded to the number specified in the next field.

Call Forward Number for

No Answer

Call Forward Delay for

No Answer

Transfer Timeout

Sets the number for call forwarding on no answer.

Sets the delay time for an unanswered call before being forwarded.

Conference Type

Sets the timeout for the call transfer process.

Sets the type of call conference, Local=set up call conference by the device itself, maximum supports two remote parties, Server=set up call conference by dialing to a conference room on the server

Server Conference

Number

Sets the conference room number when the conference type is set to be

Server

Subscribe For Voice

Message

Enables the device to subscribe to a voice message waiting notification. If enabled, the device will receive notification from the server if there is voice message waiting on the server.

Voice Message Number Sets the number for retrieving voice messages.

Voice Message

Subscribe Period

Enable Hotline

Sets the interval for voice message notification subscription.

Enables hotline configuration. The device will dial the specific number

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Hotline Delay

Hotline Number

Sets the delay for hotline before the system automatically dials it.

Sets the hotline dialing number.

Dial Without Registered Sets call out by proxy without registration.

Enable Missed Call Log If enabled, the phone will save missed calls in the call history record.

DTMF Type

DTMF SIP INFO Mode

Enable DND

Subscribe For Voice

Message

Sets the DTMF type to be used for the line.

Sets the SIP INFO mode to send ‘*’ and ‘#’ or ‘10’ and ‘11’.

Enables Do-not-disturb. Any incoming call to this line will be rejected automatically.

Enables the device to subscribe to a voice message waiting notification. If enabled, the device will receive notification from the server if there is a voice message waiting on the server.

Sets the line to use VPN restricted route. Use VPN

Use STUN

Enable Failback

Failback Interval

Signal Failback

Sets the line to use STUN for NAT traversal.

Whether or not to switch to the primary server when it is available.

A Register message is used to periodically detect the time interval for the availability of the main Proxy.

Multiple proxy cases, whether to allow the invite/register request to also execute failback.

Signal Retry Counts

Codecs Settings

Video Codecs

Advanced Settings

The number of attempts that the SIP Request considers proxy unavailable under multiple proxy scenarios.

Sets the priority and availability of the codecs by adding or remove them from the list.

Selects video code to preview video.

Use Feature Code

When this setting is enabled, the features in this section will not be handled by the device itself but by the server instead. In order to control the enabling of the features, the device will send feature code to the server by dialing the number specified in each feature code field.

Set the feature code to dial to the server.

Set the feature code to dial to the server.

Enable DND

Disable DND

Enable Call Forward

Unconditional

Disable Call Forward

Unconditional

Enable Call Forward on

Busy

Set the feature code to dial to the server.

Sets the feature code to dial to the server.

Sets the feature code to dial to the server.

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Disable Call Forward on

Busy

Enable Call Forward on

No Answer

Disable Call Forward on

No Answer

Enable Blocking

Anonymous Call

Disable Blocking

Anonymous Call

Call Waiting On Code

Call Waiting Off Code

Send Anonymous On

Code

Send Anonymous Off

Code

SIP Encryption

RTP Encryption

Sets the feature code to dial to the server.

Sets the feature code to dial to the server.

Sets the feature code to dial to the server.

Sets the feature code to dial to the server.

Sets the feature code to dial to the server.

Sets the feature code to dial to the server.

Sets the feature code to dial to the server.

Sets the feature code to dial to the server.

Sets the feature code to dial to the server.

Enable Session Timer

Session Timeout

Enable BLF List

BLF List Number

Response Single Codec

BLF Server

Keep Alive Type

Keep Alive Interval

Keep Authentication

Blocking Anonymous

Call

User Agent

Enables SIP encryption so that SIP transmission will be encrypted.

Enables RTP encryption so that RTP transmission will be encrypted.

Sets the line to enable call ending by session timer refreshment. The call session will be ended if there is not a new session timer event update received after the timeout period.

Set the session timer timeout period.

Enable/Disable BLF List

BLF List allows one BLF key to monitor the status of a group. Multiple BLF lists are supported.

If setting enabled, the device will use single codec in response to an incoming call request.

The registered server will receive the subscription package from the ordinary application of a BLF telephone.

Please enter the BLF server if the sever does not support a subscription package. The registered server and subscription server will be separated.

Sets the line to use dummy UDP or SIP OPTION packet to keep NAT pinhole opened.

Sets the “keep alive” packet transmitting interval

Keeps the authentication parameters from previous authentication.

Rejects any incoming call that does not present a caller ID.

Sets the user agent. The default is Model with Software Version.

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Specific Server Type

SIP Version

Anonymous Call

Standard

Local Port

Ring Type

Enable user=phone

Use Tel Call

Sets the line to collaborate with specific server type.

Sets the SIP version.

Sets the standard to be used for anonymous.

Sets the local port.

Sets the ring tone type for the line.

Sets user=phone in SIP messages.

Sets use tel call.

Auto TCP

Enable Rport

Enable PRACK

DNS Mode

Enable Long Contact

Enable Strict Proxy

Uses TCP protocol to guarantee usability of transport for SIP messages above 1500 bytes.

Sets the line to add rport in SIP headers.

Sets the line to support PRACK SIP message.

Selects DNS mode, A, SRV, NAPTR.

Allows more parameters in contact field per RFC 3840.

Enables the use of strict routing. When the telephone receives packets from the server ， it will use the source IP address, not the address in via field.

Converts non-digits and alphabet characters to %hh hex code Convert URI

Use Quote in Display

Name

Enable GRUU

Sync Clock Time

Enable Inactive Hold

Whether to add quote in display name.

Supports Globally Routable User-Agent URI (GRUU).

Time Sync with server.

With the post-call hold capture package enabled, you can see that in the

INVITE package, SDP is inactive.

Sets the caller ID header. Caller ID Header

Use 182 Response for

Call waiting

Enable Feature Sync

Enable SCA

CallPark Number

Server Expire

TLS Version uaCSTA Number

Sets the device to use 182 response code at call waiting response.

Feature Sync with server.

Enables/disables SCA (Shared Call Appearance)

Sets the CallPark number.

Sets the timeout to use the server.

Chooses TLS Version.

Sets uaCSTA number.

Enable Click To Talk

Flash mode

With the use of a special server, click to call out directly after enabling.

Chose flash mode, normal or SIP info.

Flash Info Content-Type Sets the SIP info content type.

Flash Info Content-Body Sets the SIP info content body.

PickUp Number Sets the scramble number when Pickup is enabled.

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JoinCall Number

Intercom Number

Unregister On Boot

Enable MAC Header

Enable Register MAC

Header

BLF Dialog Strict Match

PTime(ms)

SIP Global Settings

Strict Branch

Enable Group

Enable RFC4475

Enable Strict UA Match

Registration Failure Retry

Time

Local SIP Port

Sets JoinCall number.

Sets Intercom number.

Whether to enable logout function.

When opening the registration, IP package and user agent with MAC.

When opening the registration, user agent with MAC.

Whether to enable accurate matching of BLF sessions.

Sets whether to bring ptime field, default no.

Sets up to strictly match the Branch field.

Sets open group.

Sets to enable RFC4475.

Enables strict UA matching.

Sets the registration failure retry time.

Modifies the telephone SIP port.

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12.5 Line >> Dial Plan

Parameters

Press # to start dialing

Dial Fixed Length

Timeout dial

Press # to Do Blind Transfer

Blind Transfer on Onhook

Attended Transfer on

Onhook

Attended Transfer on

Conference Onhook

Enable E.164

Figure 113 - Dial plan settings

Table 19 - 7 Telephone Dialing Methods

Description

The user dials the other party's number and then adds the # number to dial out;

The number entered by the user is automatically dialed out when it reaches a fixed length.

The system dials automatically after timeout.

The user enters the number to be transferred and then presses the "#" key to transfer the current call to a third party.

After the user enters the number, hang up the handle or turn off the hands-free function to transfer the current call to a third party.

Hang up the handset or press the hands-free button to perform an attended transfer, which can transfer the current call to a third party.

During a three-way call, hang up the handset, and the remaining two parties remain on the call.

Please refer to E. 164 standard specification

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Add dialing rules:

Figure 114 - Custom setting of dial-up rules

Table 20 – Dial-up Rule Configuration Table

Parameters

Dial rule

Description

There are two types of matching: full matching or prefix matching. In full matching, the entire telephone number is entered and then mapped per the Dial Peer rules.

In prefix matching, only part of the number is entered, followed by T. The mapping then takes place whenever these digits are dialed. Prefix mode supports a maximum of 30 digits.

Note: Two different special characters are used.

◼ x -- matches any single digit that is dialed.

◼ [ ] -- specifies a range of numbers to be matched. It may be a range, a list of ranges separated by commas, or a list of digits.

Destination

Port

Sets destination address. This is for IP direct.

Alias

Sets the signal port, and the default is 5060 for SIP.

Sets the alias. This is the text to be added, replaced or deleted. This is an optional item.

Note: There are four types of aliases.

◼ all: xxx – xxx will replace the telephone number.

◼ add: xxx – xxx will be dialed before any telephone number.

◼ del –The characters will be deleted from the telephone number.

◼ rep: xxx – xxx will be substituted for the specified characters.

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Suffix

Length

Characters to be added at the end of the telephone number. This is an optional item.

Set the number of characters to be deleted. For example, if this is set to 3, the telephone will delete the first 3 digits of the telephone number. This is an optional item.

This feature allows the user to create rules to make dialing easier. There are several different options for dial rules. The examples below will show how this can be used.

Example 1 : All Substitution -- Assumes that a direct IP call can be made to IP address 135.251.222.169.

Using this feature, 169 can be substituted for 135.251.222.169.

Figure 115 - Dial rules table (1)

Example 2 : Partial Substitution -- Dialing a long distance call to Beijing requires dialing area code 010 before the local telephone number. Using this feature, 1 can be substituted for 010. For example, to call

62213123 would only require dialing 162213123 instead of 01062213123.

Figure 116 - Dialing rules table (2)

Example 3 : Addition -- Two examples are shown. In the first case, it is assumed that 0 must be dialed before any 11-digit number beginning with 13. In the second case, it is assumed that 0 must be dialed before any 11-digit number beginning with 135, 136, 137, 138, or 139. Two different special characters are used. x -- Matches any single digit that is dialed.

[] -- Specifies a range of numbers to be matched. It may be a range, a list of ranges separated by commas, or a list of digits.

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Figure 117 - Dialing rules table (3)

Figure 118 - Dialing rules table (4)

12.6 Line >> Basic Settings

Set up the register global configuration.

Table 21 - Set the line global configuration on the web page

Parameters

STUN Settings

Server Address

Server Port

Description

Sets the STUN server address.

Sets the STUN server port, default is 3478.

Binding Period

SIP Waiting Time

Sets the STUN binding period which can be used to keep the NAT pinhole open.

Sets the timeout of STUN binding before sending SIP messages.

The TLS authentication

Uploads or deletes the TLS certification file used for encrypted SIP

TLS Certification File transmission.

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12.7 Telephone settings >> Features

Configuration of telephone features.

Table 22 - General Function Settings

Parameters

Basic Settings

Description

Enable Call Waiting

Enables this setting to allow user to take a second incoming call during an established call. Default enabled.

Enables call transfer. Enable Call Transfer

Semi-Attended Transfer Enables semi-attended transfer when selected.

Enable 3-Way Conference Enables 3-way conference when selected.

Enable Auto Onhook

Auto HangUp Delay

Ring From Headset

Enable Auto Headset

Enable Silent Mode

Disable Mute for Ring

Enable Default Line

Enable Auto Switch Line

Default Ext Line

Ban Outgoing

The telephone will hang up and return to idle automatically in hands-free mode.

Specifies Auto Onhook time. The telephone will hang up and return to idle automatically after Auto Hand down time in hands-free mode, and play dial tone Auto Onhook time in handset mode.

Enables Ring from Handset when selected. The telephone plays the ring tone from the handset.

To enable this feature, the headset is plugged into the telephone, the user presses the ‘answer’ key or line key to answer a call with the headset automatically.

When enabled, the telephone is muted and there is no ringing when calls come in. You can use the volume keys and mute key to unmute.

When this is enabled, you cannot mute the telephone.

If enabled, the user can assign a default SIP line for dialing out rather than

SIP1.

Enables the telephone to select an available SIP line as default automatically.

Selects the default line to use for outgoing calls.

If you select Ban Outgoing to enable it, and you cannot dial out any number.

Configures the hide DTMF mode.

Selects whether to save the Call Log.

Hide DTMF

Enable Call Log

Enable Restricted

Incoming List

Enable Allowed Incoming

List

Selects whether to enable restricted call list.

Selects whether to enable the allowed call list.

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Enable Restricted

Outgoing List

Enable Country Code

Country Code

Area Code

Enable Number Privacy

Match Direction

Selects whether to enable the restricted allocation list.

Selects whether the country code is enabled.

Fills in the country code.

Fills in the area code.

Selects whether to enable number privacy.

Matches direction. There are two kinds of rules, from right to left and from left to right.

Opens number privacy after the start of the hidden location.

Turns on number privacy to hide the number of digits.

Start Position

Hide Digits

Allow IP Call

P2P IP Prefix

Caller Name Priority

Emergency Call Number

Search path

LDAP Search

Caller Display Type

Restrict Active URI Source

IP

If enabled, the user can dial out with the IP address

Prefix a point-to-point IP call.

Changes caller ID display priority.

Configures the Emergency Call Number. Even if the keyboard is locked, you can dial the emergency call number.

Selects the search path.

Selects with one LDAP for search.

Selects whether to display name or number.

Sets the device to accept Active URI command from specific IP address.

Push XML Server

Enable Pre-Dial

SIP notify

Configures the Push XML Server. When the telephone receives a request, it will determine whether to display corresponding content on the telephone which is sent by the specified server or not.

Disables thed feature in which the audio channel is automatically opened when the user enters a number.

When the feature is enabled, the user can enter the number without opening the audio channel.

Enable Multi Line

If enabled, up to 10 simultaneous calls can exist on the telephone, and if disabled, up to 2 simultaneous calls can exist on the telephone.

Custom line format: SIPn/SIPn: xxx/xxx@SIPn Line Display Format

Contact As White List Type NONE/BOTH/DND White List/FWD White List

Block XML When Call Disables XML push on call.

When enabled, the telephone displays the information when it receives the relevant content notification.

Tone Settings

Enable Holding Tone When turned on, a tone plays when the call is held.

Enable Call Waiting Tone When turned on, a tone plays when the call is waiting.

Play Dialing DTMF Tone Plays DTMF tone on the device when the user presses telephone digits

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Play Talking DTMF Tone when dialing. Default is enabled.

Plays DTMF tone on the device when user presses telephone digits during taking. Default is enabled.

DND Settings

DND Option

Enable DND Timer

DND Start Time

DND End Time

Intercom Settings

Selects whether DND is to take effect on the line or on the telephone or not.

Enables DND Timer. If enabled, DND is automatically turned on from the start time to the off time.

Sets DND Start Time

Sets DND End Time

Enable Intercom

Enable Intercom Mute

Enable Intercom Tone

Enable Intercom Barge

MWI

Missed call

When intercom is enabled, the device will accept the incoming call request with a SIP header of Alert-Info instruction to automatically answer the call after a specific delay.

Enables Mute mode during the intercom call.

If the incoming call is an intercom call, the telephone plays the intercom tone.

Enables Intercom Barge. When this is selected,, the telephone auto answers the intercom call during a call. If the current call is an intercom call, the telephone will reject the second intercom call.

Response Code Settings

DND Response Code

Busy Response Code

Reject Response Code

Password Dial Settings

Sets the SIP response code on call rejection during DND.

Sets the SIP response code when the line is busy.

Sets the SIP response code on call rejection.

Enable Password Dial

Enables Password Dial. When this is selected, if the number entered begins with the password prefix, the following N numbers after the password prefix will be hidden as *, N standing for the value which you enter in the Password Length field. For example, if you set the password prefix to 3 and enter the password length as 2, when you enter the number

34567, it will display as 3**67 on the telephone.

Encryption Number Length Configures the encryption number length.

Password Dial Prefix Configures

the prefix of the password call number.

Power LED

Common

Standby power lamp status.. Off is LED off. Open is always bright red. Off by default.

The status of the power lamp when there is an unread short message/voice message, including off/on/slow flash/quick flash. Default is slow flash.

The status of the power lamp when there is a missed call, including

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Talk/Dial

Display MWI Popup

Display Other Popup off/on/slow flash/quick flash. Default is slow flash.

In Talk/Dial status, for the power lamp status, off is off, on is always bright red. Default is off.

Ringing

Power lamp status when there is an incoming call, including off/on/slow flash/quick flash. Default is flash.

Mute

Power lamp status in Mute mode, including off/on/slow flash/quick flash, off by default.

The power lamp status, including off/on/slow flash/quick flash, is turned off

Hold/Held by default when left/retained.

Notification Popups

Display Missed Call Popup

No incoming call popup prompt after opening, no popup prompt when closing, open by default.

Voice message popup prompt is not answered after opening, and it is opened by default if there is no popup prompt when closing.

When the handle is not hung back up after opening, registration fails, IP acquisition fails, Tr069 connection fails, and there are other abnormalities.

There will be a popup prompt when it is opened; otherwise, there will be no prompt when it is closed, and it will be opened by default.

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12.8 Telephone settings >> Media settings

Change voice settings.

Table 23 - Voice Settings

Parameters

Codecs Settings

Description

Select enable or disable voice encoding:

G.711A/U, G.722, G.729, G.726-16, G726-24, G726-32, G.726-40,

ILBC, Opus

Audio Settings

Handset Volume

Default Ring Type

Speakerphone Volume

Headset Ring Volume

Headset Volume

DTMF Payload Type

AMR Payload Type

Headset Mic Gain

Opus payload type

Set the handset volume. The value must be 1~9

Configures default ring tones. If no special ring tone is set for the telephone number, the default ring tone will be used.

Sets the hands-free volume to 1-9.

Sets the volume of the earphone ring tone to 1~9.

Sets the volume of the headset to 1~9.

Speakerphone Ring Volume Sets the volume of hands-free ring tone to 1~9.

G.723.1 Bit Rate 5.3kb/s or 6.3kb/s is available.

Enters the DTMF payload type. The value must be 96~127.

Sets AMR load type, range 96~127.

Sets the earphone's radio volume gain to fit different models of earphones.

Sets Opus load type, range 96~127.

OPUS Sample Rate

ILBC Payload Type

ILBC Payload Length

Enable MWI Tone

Sets Opus sampling rate, including opus-nb (8KHz) and opus-wb

(16KHz).

Sets the ILBC payload type. The value must be 96~127.

Sets the ILBC payload length

When there is a new voice message, the telephone will start a special dial tone.

Enable VAD

Onhook Time

Determines whether voice activity detection is enabled.

Configures a minimum response time. Default is 200ms.

EHS Type EHS headset is available after enabling.

RTP Control Protocol(RTCP) Settings

CNAME user

CNAME host

Sets CNAME user

Sets CNAME host

RTP Settings

RTP keep alive

Alert Info Ring Settings

Holds the call and sends the packet after 30 seconds.

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Value

Ring Type

Sets the value to specify the ring type.

Type1-Type9

12.9 Telephone settings >> MCAST

This feature allows the user to make some kind of broadcast call to people who are in a multicast group.

Users can configure a multicast DSS Key on the telephone, which allows users to send a Real Time

Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling.

You can also configure the telephone to receive an RTP stream from a pre-configured multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses.

Table 24 - Multicast Parameters

Parameters Description

Normal Call Priority Defines the priority of the active call. 1 is the highest priority, 10 is the lowest.

Enable Page Priority The voice call in progress takes precedence over all incoming paging calls.

Name

Host: port

Server name of multicast being listened to.

Server multicast IP address and port of the multicast being listened to.

12.10 Telephone settings >> Action

Action URL

Note: Action urls are used for IPPBX systems to submit telephone events. Please refer to manufacturer Action URL for details.

12.11 Telephone settings >> Time/Date

The user can configure the time settings of the telephone on this page.

Table 25 - Time&Date Settings

Parameters

Network Time Server Settings

Description

Time Synchronized via SNTP Enables time-sync through SNTP protocol.

Time Synchronized via DHCP Enables time-sync through DHCP protocol.

Primary Time Server Sets primary time server address.

Secondary Time Server

Sets secondary time server address when primary server is not reachable. The device will try to connect to secondary time server to get time synchronization.

Time Zone

Resync Period

12-Hour Clock

Selects the time zone.

Time of re-synchronization with time server.

Sets the time display in 12-hour mode.

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Date Format

Daylight Saving Time Settings

Selects the time/date display format.

Local

DST Set Type

Fixed Type

Chooses your local time zone. The telephone will set to Daylight

Saving Time automatically based on the location.

Chooses DST set type. If manual, you need to set the start time and end time.

Daylight Saving Time rules are based on specific dates or relative rule dates for conversion. Displays in read-only mode in automatic mode.

Offset

Month Start

Week Start

Weekday Start

Hour Start

Minute Start

The offset minutes when DST starts.

The DST start month

The DST start week

The DST start weekday

The DST start hour

The DST start minute

Month End

Week End

Weekday End

Hour End

Minute End

Manual Time Settings

The DST end month

The DST end week

The DST end weekday

The DST end hour

The DST end minute

You can set your time manually.

12.12 Telephone settings >> Tone

This page allows users to configure a telephone prompt.

You can either select the country area or customize the area. If the area is selected, it will show the following information directly. If you choose to customize the area, you can modify the button tone, call back tone and other information.

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Figure 119 - Tone settings on the web

12.13 Telephone settings >> Advanced

The user can configure the advanced configuration settings in this page.

⚫ Screen Configuration:

◼ Backlight Active Level

◼ Backlight Inactive Level

◼ Contrast

◼ Backlight Time

◼ Screen Saver

⚫ LCD Menu Password Settings:

The password is 123456 by default.

⚫ Keyboard Lock Settings.

⚫ Configure Greeting Words

The greeting message will display in the top left corner of the LCD when the device is idle, which is limited to 16 characters. The default characters are ‘VOIP PHONE’.

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12.14 Phonebook >> Contact

The user can add, delete, or edit contacts in the phonebook in this page. The user can browse the phonebook and sort by name, telephones, or filter by group.

To add a new contact, the user should enter the contact’s information and press the “Add” button to add it.

To edit a contact, click on the checkbox in front of the contact. The contact information will be copied to the contact edit boxes. Press the “Modify” button after you finish editing.

To delete one or multiple contacts, check the checkbox in front of the contacts you wish to delete and click the “Delete” button, or click the “Clear” button when selecting any contacts to clear the phonebook.

The user can also add multiple contacts to a group by selecting the group in the drop-down options in front of the “Add to Group” button at the bottom of the contact list, selecting contacts with a checkbox and clicking

“Add to Group” to add selected contacts to the group.

Similarly, the user can select multiple users and add them to the blacklist by clicking the “Add to Blacklist” button.

12.15 Phonebook >> Cloud phonebook

Cloud phonebook

The user can configure up to 8 cloud phonebooks. Each cloud phonebook must be configured with an URL where an XML phonebook is stored. The URL may be based on the HTTP/HTTPs or FTP protocol with or without authentication. If authentication is required, the user must configure the username and password.

To configure a cloud phonebook, the following information should be entered:

Phonebook name (required)

Phonebook URL (required)

Access username (optional)

Access password (optional)

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Figure 120 - Managing cloud phonebooks

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LDAP settings

The cloud phonebook allows the user to retrieve a contact list from a LDAP Server through LDAP protocols.

The user must configure the LDAP server information and search base to be able to use it on the device. If the LDAP server requests an authentication, the user should also provide a username and password.

To configure an LDAP phonebook, the following information should be entered,

Display Title (required)

LDAP Server Address (required)

LDAP Server Port (required)

Search Base (required)

Access username (optional)

Access password (optional)

Note: Refer to the LDAP technical documentation before creating the LDAP phonebook and phonebook server.

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Figure 121 - LDAP setting

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Web page preview

Telephone page supports preview of internet telephone directory and contacts

⚫ After setting up the XML Voip directory or LDAP,

⚫ Select [ Phonebook ] >> [ Cloud phonebook ] >> [ Cloud phonebook ] to select the type.

⚫ Click XML/LDAP set to download the contacts for browsing.

Figure 122 - Cloud phonebook browsing

12.16 Phonebook >> Call List

◼ Restricted incoming calls:

This is similar to a blacklist. Add the number to the blacklist, and the user will no longer receive calls from the stored number until the user removes it from the blacklist.

Users can add specific numbers to the blacklist or add specific prefixes to the blacklist to block calls with all numbers with this prefix.

◼ Allowed incoming calls:

When DND is enabled, the incoming call number can still call.

◼ Restricted outgoing calls:

Adds numbers for restricted outgoing calls, and cannot be called until the number is removed from the table.

12.17 Phonebook >> Web Dial

Uses web pages for calling, replying, and hanging up operations.

12.18 Phonebook >> Advanced

Users can export the local phonebook in XML, CSV, and VCF format and save it on the local computer.

Users can also import contacts into the phonebook in XML, CSV, and VCF formats.

Attention! If the user imports the same phonebook repeatedly, the same contact will be ignored. If the name is the same but the number is different, the contact is created again.

Users can delete groups or add new groups on this page. Deleting a contact group does not delete contacts in that group.

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12.19 Call Log

The user can browse the complete call record on this page. The call record can be sorted by time. Call number, contact name or line, and the call record can be screened by call record type (incoming call, outgoing call, missed call, forwarded call).

The user can also save the number in the call record to his/her phonebook or add it to the blacklist/whitelist.

Users can also dial the web page by clicking on the number in the Call Log.

Users can also download call records conditionally and save them locally.

12.20 Function Key >> Function Key

One-key transfer settings: establish new call, blind transfer, attended transfer, one-key three-party, Play

DTMF.

One key transfer: For example, set the memory key to 4370. Press the memory key with 4374 when talking to decide whether to call 4370 or transfer 4374 to 4370.

Select memory key function: For example, set the telephone memory key value to 4370. When 4370 calls, press this key to hold the call or hang up.

The device provides 2 user-defined shortcuts that users can configure on a web page.

Table 26 - Function Key Configuration

Parameters

Memory Key

Line

Key Event

DTMF

Description

BLF (NEW CALL/BXFE /AXFER) : This is used to prompt the user on the status of the subscribed extension, and it can also pick up the subscribed number, which helps the user monitor the status of the subscribed extension (idle, ringing, a call). There are 3 types of one-touch BLF transfer method.

P.S. The user should enter the pick-up number for a specific BLF key to fulfill the pickup operation.

Presence : Compared to BLF, Presence is also able to view whether the user is online.

Note: You cannot subscribe the same number for BLF and Presence at the same time.

Speed Dial : You can call the number directly which you have set. This feature is convenient for dialing a number which you frequently dial.

Intercom : This feature allows the operator or the secretary to connect the telephone quickly; it is widely used in office environments.

This can be configured as a Line Key. The user is able to make a call by pressing Line

Key.

The user can select a key event as a shortcut to trigger.

For example: MWI / DND / Release / Headset / Hold / etc.

This allows the user to dial or edit a dialed number easily.

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URL

Multicast

Action URL

XML browser

Opens the specific URL directly.

Configures the multicast address and audio codec. The user presses the key to initiate the multicast.

The user can use a specific URL to make basic calls to the telephone.

Users can set the DSS Key for a specific URL download and other operations.

12.21 Function Key >> Softkey

The User Settings mode and displaying style and page.

Table 27 - Softkey Configuration

Parameter

Softkey Mode

Softkey mode

Description

Disabled and More. Default is Disabled

Softkey Style

Softkey display style Softkey Exit on Left or Right

Screen

Call Dialer

Conference

Redial/2aB/Delete/Exit/Call Back/Dial/Join/MWI/Local Contacts/Pickup/Call

Log/Missed/Clear/ln/Dialed/Pause/Next line/Prev line/Headset/Audio/Video/Remote XML/DSS Key

Hold/Split/End/Release/Mute/DSS Key/Headset

Desktop

Divert Dialed

Ending

Predictive Dialer

Ringing

Talking

Transfer Alerting

Transfer Dialer

Call Log/Menu/Local Contacts/DND/Prev Account/Next Account/Blacklist/Call

Back/CallForward/Locked/Memo/

Missed/MWI/Dialed/Reboot/Redial/Remote XML/Headset/Status/DSS Key/ln

Redial/2aB/Delete/Exit/Forward/Local Contacts/Call Log

/Clear/Missed/Dialed/Headset/Video/Audio/Remote XML

/DSS Key

Redial/End/Headset/Release/DSS Key

Dial/2aB/Delete/Exit/Call Back/Local Contacts/Redial

/Pickup/MWI/Join/Call Log/Release/Missed/Pause/Dialed/

Headset/Video/Audio/Remote XML/DSS Key/ln/Next line

/Prev line

Answer/Forward/Reject/Mute/Release/Headset/Video/Audio/DSS key

Hold/Transfer/Conference/End/Mute/Release/New Call/

Local Contacts/Listen/Call Log/Next call/Prev call/

Private/Headset/Video/Audio/DSS Key

End/Transfer/Headset/Release/DSS Key

Redial/Delete/Exit/2aB/Dial/Local Contacts/Transfer/

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Trying

Waiting

Call Log/Clear/Missed/Dialed/Pause/Headset/Video/Audio/Remote XML/DSS

Key

End/Release/Headset/DSS Key

Hold/Transfer/Conference/End/Answer/Forward/Mute/Next call/New call/Prev call/Reject/Release/Headset/Listen/

Video/Audio/DSS Key

12.22 Function Key >> Advanced

◼ Global Key Settings

◼ Programmable key settings

Figure 123 - Global key settings

Figure 124 - Programmable key settings

Please refer to Table 27 Softkey Configuration

12.23 Application >> Manage Recording

See 9.3 Record for details of recording.

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12.24 Security >> Web Filter

The user can set up a configuration management telephone that allows only machines with a certain network segment IP access.

Figure 125 - Web filter settings

Figure 126 - Web Filter Table

IP segments can be added and removed. Configure the starting IP address within the start IP, end the IP address within the end IP, and click [ Add ] to submit to take effect. A large network segment can be set, or it can be divided into several network segments to be added. If the user wants to delete, select the initial IP of the network segment to be deleted from the drop-down menu, and then click [ Delete ] to apply.

To enable web page filtering, configure enable/disable web page access filtering. Click the "apply" button for this to take effect.

Note: If the device you are accessing is in the same network segment as the telephone, please do not configure the filter segment of the web page to be outside your own network segment; otherwise, you will not be able to log in to the web page.

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12.25 Security >> Trust Certificates

To open a license certificate and general name validation, select the certificate module.

You can upload and delete uploaded certificates.

Figure 127 - Certificate of settings

12.26 Security >> Device Certificates

Select the device certificate as the default and custom certificate.

You can upload and delete uploaded certificates.

Figure 128 - Device certificate setting

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12.27 Security >> Firewall

Figure 129 - Network firewall settings

The user can set whether to enable input through this page, output firewall and set the firewall input and output rules. Using these settings can prevent malicious network access or restrict internal users’ access to certain resources of the external network, which can improve security.

A simple firewall module is used for setting firewall rules. This feature supports two types of rules: input rules and output rules. Each rule is assigned an ordinal number, allowing up to 10 for each rule.

Considering the complexity of firewall settings, the following is an example for illustration.

Table 28 - Network Firewall

Parameter

Enable Input Rules

Enable Output Rules

Input/Output

Deny/Permit

Protocol

Src Port Range

Src Address

Dst Address

Description

Indicates that the input rule application is enabled.

Indicates that the output rule application is enabled.

To select whether the currently added rule is an input or output rule.

To select whether the current rule configuration is disabled or allowed;

There are four types of filtering protocols: TCP | UDP | ICMP | IP.

Filter port range

Source address can be a host address, network address, or all addresses

0.0.0.0; It can also be a network address similar to *.*.*.0, such as:

192.168.1.0.

The destination address can be either the specific IP address or the full address 0.0.0.0; It can also be a network address similar to *.*.*.0, such as:

192.168.1.0.

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Src Mask

Dst Mask

This is the source address mask. When configured as 255.255.255.255, it means that the host is specific. When set as 255.255.255.0, it means that a network segment is filtered.

This is the destination address mask. When configured as 255.255.255.255, it means the specific host. When set as 255.255.255.0, it means that a network segment is filtered.

After setting, click [ Add ] and a new item will be added in the firewall input rule, as shown in the figure below:

Figure 130 - Firewall input rule table

Then select and click the [ Apply ] button.

In this way, when the device is running, if 192.168.1.118 is the ping, the packet cannot be sent to

192.168.1.118 because the output rule forbids it. However, the other IP of the ping 192.168.1.0 network segment can still normally receive the response packet from the destination host.

Figure 131 - Delete firewall rules

Select the list you want to delete and click [ Delete ] to delete the selected list.

12.28 Device Log >> Device Log

You can get the device log, and when you encounter an abnormal problem, you can send the log to the

technician to locate the problem. See 13.6 Get log information.

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13 Troubleshooting

When the telephone is not functioning normally, the user can try the following methods to restore normal operation of the telephone or collect relevant information and send a problem report to the manufacturer’s technical support mailbox.

13.1 Get device system information

Users can get information by pressing the [ Setting ] >> [ Network ] and [ Version ] option in the telephone.

The following information will be provided:

The network information

Equipment information (model, software and hardware version), etc.

13.2 Reboot device

Users can reboot the device from the soft-menu by going to [ Setting ] >> [ Reboot ] and confirm the action with [ OK ]. Or, simply remove the power supply and restore it again.

13.3 Reset device to factory default

Resetting Device to Factory Default will erase all the user’s configurations, preferences, databases and profiles on the device and restore the device back to the state of factory default.

To perform a factory default reset, the user should press [ Setting ] >> [ Admin ], and then input the password to enter the interface. Then choose [ Restore factory ] and press [ OK ]. Choose the items to be cleared and confirm the action by [ OK ]. The device will be rebooted to a clean factory default state.

13.4 Screenshot

If there is a problem with the telephone, the screenshot can help the technician locate the function and identify the problem. In order to obtain screen shots, log in to the telephone web page [ Status ] >> [ Tools ], and you can capture the pictures of the main screen and the secondary screen (you can capture them in the interface with problems).

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Figure 132 - Screenshot

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13.5 Network packets capture

Sometimes it is helpful to dump the network packets of the device for issue identification. To get the device packets dump, log in to the device web portal, open the page [ Status ] >> [ Tools ] and click [ Start ] in

“Network Packets Capture” section. A pop-up message will prompt the user to save the capture file. The user then performs the relevant operations such as activating/deactivating a line or making telephone calls and clicks the [ Stop ] button in the web page when the operation is finished. The device network packets have been dumped to the saved file during this period.

Figure 133 - Web capture

The user may examine the packets with a packet analyzer or send them to the manufacturer’s support mailbox.

13.6 Getting log information

Log information is helpful when encountering an exception problem. In order to get the telephone’s log information, log in to the telephone web page, open the page [ Device log ], click the [ Start ] button, follow the steps of the problem until the problem appears, and then click the [ End ] button, and [ Save ] to local analysis or send the log to the technician to locate the problem.

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13.7 Common problems

Trouble Case

Device could not boot up

Table 29 - Problems

Solution

1. The device is powered by external power supply via a power adapter or

PoE switch. Please use the standard power adapter provided by the manufacturer or a PoE switch that meets the specifications, and check whether device is well connected to the power source.

2. If you saw “POST MODE” on the device screen, the device system image has been damaged. Please contact your location’s technical support to help you restore the telephone system.

1. Please check whether the device is well connected to the network. The network Ethernet cable should be connected to the

NOT the

[Network] port

[PC] port. If the cable is not well connected to the network, this icon [WAN disconnected] will be flashing in the middle of the

Device could not register to a service provider screen.

2. Please check whether the device has an IP address. Check the system information. If the IP displays “Negotiating…”, the device does not have an IP address. Please check whether the network configuration is correct.

3. If the network connection is fine, please check your line configurations again. If all configurations are correct, please contact your service provider to get support, or follow the instructions in “ 13.5 Network packet capture ” to get the network packet capture of the registration process and send it to the manufacturer’s support to have the manufacturer analyze the issue.

1. Please check whether the handset is connected to the correct handset

No Audio or Poor Audio in

Handset

( ) port, NOT the headphone ( ) port.

2. The network bandwidth and delay may be not suitable for an audio call at the moment.

1. There are two headphone wire sequences on the market. Please use the

Poor Audio or Low Volume in

Headphone headphone provided by the manufacturer, or consult the manufacturer’s the wire sequence if you wish to use a third-party headphone.

2. The network bandwidth and delay may be not suitable for an audio call at the moment.

Audio is distorted at the farend in hands-free speaker mode

This is usually due to loud volume feedback from speaker to microphone.

Please lower the speaker volume a little bit, and the distortion will be gone.

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H2 DeskPhone

H2P DeskPhone

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