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APRGR000-001
FR-2-couverture.fm Page 1 Lundi, 11. août 2003 3:04 15
Belgacom IDS 260 / 210
Belgacom Forum
TM
700
User manual
1
AEPMU010-010
2
User manual how Thank you for choosing one of our, range of telephones, and for your confidence in Belgacom
Your digital telephone offers you all the latest design features, so that it is very easy to use, while providing the most efficient means of communication.
This easy-to-use telephone offers you: n a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section
(1)
, n communication is even more convenient using the audio keys (loudspeaker, hands free
(2)
, etc.
n using the convenient alphabetic keypad, you can call your correspondents by name
(3)
, n transparent magnifying keys
(4)
for immediate reading of your programmed settings (direct calls, functions, etc.),
Your user-friendly telephone offers you: n a screen that displays your correspondent's number or name and guides your programming operations, n communication icons
(5)
(busy, free, on hold) to help you manage your calls
(switching between calls, etc.), n a complete range of connection interface units for data transmission, assisted telephone applications (CTI*) or easy connection of analogue (fax, answering machine) or ISDN terminals (PC with ISDN board, G4 fax).
For the IDS 260 telephone only:
1) Flexible grip sections
2) Hands free
3) Alphabetic keypad
4) Transparent keys
5) Communication icons
*CTI : Computer Telephone Integration
2
AEPMU000-005
3
How to use this guide ?
how You have a Belgacom IDS 260 digital telephone. The alphabetic keypad, the screen and the icons will help you use your telephone easily and make optimum use of the many functions offered.
• Actions • Audio keys
Lift the receiver.
Loudspeaker.
Hang up.
Hands free.
Description of an action or context.
Adjustment “reduce”.
• Display
Adjustment “increase”.
Smith John
Partial view of display.
• Programmable keys and icons • Other fixed keys
Line key.
Fixed key.
Icon corresponding to key.
Key programmed by technician to access service.
MENU key.
• Keypad
Numeric keypad.
• Other symbols used
OR Alternative to action sequence.
Alphabetic keypad.
Specific key on numeric keypad.
Important information.
These symbols can be supplemented by small icons or text. All default or customized function codes are given in the table of codes in the appended sheet.
The features described in this manual and indicated with an asterisk (*) can only be accessed with some software versions.
3
generated
4
1.
Contents
Toc Getting to know your IDS 260 telephone . . . . p.8
Getting to know your IDS 210 telephone . . . . p.10
Using your telephone . . . . . . . . . . . . . . . . . . . . p.12
1.1
Making or answering a call without lifting the receiver
(hands free)* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
1.2
Making an outside call . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
1.3
Making an internal call. . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
1.4
Calling your correspondent by name (company directory). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
1.5
Calling from your personal directory . . . . . . . . . . . . . . . p.16
1.6
Calling from the common directory. . . . . . . . . . . . . . . . p.16
1.7
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
1.8
Filtering calls using the voice mailbox. . . . . . . . . . . . . . . p.17
1.9
Redialling* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
1.10 Temporarily storing a number to call again . . . . . . . . . . p.18
1.11 Requesting automatic callback if internal number is busy p.19
1.12 Answering an internal call in intercom mode* . . . . . . . . p.20
1.13 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
1.14 Making an ISDN call . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
1.15 Hiding your identity (ISDN call) . . . . . . . . . . . . . . . . . . . p.22
1.16 Identifying a malicious call (ISDN call) . . . . . . . . . . . . . . p.22
1.17 Activating the loudspeaker during a conversation
(receiver lifted) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
1.18 Mute, so that your correspondent cannot hear you *. . p.23
4
5
2.
3.
Contents
During a conversation . . . . . . . . . . . . . . . . . . . . p.24
2.1
Calling a second person during a conversation . . . . . . . p.24
2.2
Answering a second call during a conversation . . . . . . . p.25
2.3
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
2.4
Switching between calls (Broker call) . . . . . . . . . . . . . . . p.26
2.5
Three-way conference with internal and/or external correspondents (conference) . . . . . . . . . . . . . . . . . . . . . p.27
2.6
Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . p.28
2.7
Placing an outside call on hold (parking) . . . . . . . . . . . . p.29
2.8
Getting information about camped-on calls . . . . . . . . . . p.30
2.9
Intrusion into an internal conversation . . . . . . . . . . . . . p.31
2.10 Store a number* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.31
Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
3.1
Receiving supervised call ringing . . . . . . . . . . . . . . . . . . . p.32
3.2
Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . p.32
3.3
Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . p.33
3.4
Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.34
3.5
Answering briefly in place of the operator. . . . . . . . . . . p.35
3.6
Monitoring calls to other terminals . . . . . . . . . . . . . . . . p.35
3.7
Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.36
3.8
Calling an internal correspondent on his/her pager. . . . p.37
3.9
Calling a correspondent on his/her loudspeaker . . . . . . p.37
3.10 Sending a written message to an internal correspondent p.38
3.11 Send a voice message copy . . . . . . . . . . . . . . . . . . . . . . . p.41
3.12 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.42
3.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.43
3.14 Answering a call on your pager . . . . . . . . . . . . . . . . . . . p.43
3.15 Allocating an outside line . . . . . . . . . . . . . . . . . . . . . . . . p.44
5
6
4.
5.
Contents
Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . p.45
4.1
Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . p.45
4.2
Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.46
4.3
Diverting your calls to your voice message service . . . . p.47
4.4
Activate/disable the personal assistant . . . . . . . . . . . . . . p.48
4.5
Personal assistant: reaching you with one number only p.49
4.6
Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . p.50
4.7
Forwarding your calls from the receiving terminal
(“Follow me”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.51
4.8
Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . p.51
4.9
Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . p.52
4.10 When you return, cancel all diversions . . . . . . . . . . . . . p.52
4.11 Diverting calls when your line is busy (divert if busy) . . p.53
4.12 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.54
4.13 When you return, consult recorded messages . . . . . . . p.55
4.14 Leaving a recorded message for internal callers . . . . . . p.56
4.15 Consulting written messages . . . . . . . . . . . . . . . . . . . . . p.57
Managing your charges . . . . . . . . . . . . . . . . . . . p.59
5.1
Charging your calls directly to business accounts . . . . . p.59
5.2
Finding out the cost of an outside call made for an internal user from your terminal . . . . . . . . . . . . . . . . . . p.59
5.3
Charging the cost of an outside call to your company * p.60
6
7
6.
Contents
Programming your telephone . . . . . . . . . . . . . p.61
6.1
Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . p.61
6.2
Customising your voice greeting . . . . . . . . . . . . . . . . . . p.62
6.3
Modifying your personal code . . . . . . . . . . . . . . . . . . . . p.62
6.4
Selecting ringer tune and adjusting volume . . . . . . . . . . p.63
6.5
Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . p.64
6.6
Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.65
6.7
Programming direct call keys . . . . . . . . . . . . . . . . . . . . . p.65
6.8
Programming your personal directory . . . . . . . . . . . . . . p.66
6.9
Programming an appointment reminder . . . . . . . . . . . . p.68
6.10 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . p.69
6.11 Broadcasting background music on your loudspeaker. . p.70
6.12 Locking your terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . p.70
Declaration of compliance .
. . . . . . . . . . . . . . . p.72
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APRMU000-010
Telephone
Getting to know your IDS 260 telephone
To check or modify your key programming.
Calling from your personal directory.
Mute key so that your correspondent can no longer hear you.
Intercom so that your terminal automatically answers a call without having to lift the receiver.
Hang-up key
To terminate a call or programming.
n
Audio keys
Loudspeaker: to share a conversation to reduce loudspeaker or receiver volume to increase loudspeaker or receiver volume
Hands free: to make or answer a call without lifting the receiver.
Light indicating messages received.
Display
The screen displays several pages of information concerning n
Programmable keys and icons
To make a call, activate a service or manage your calls.
Icons are associated with each of these keys:
Line icons:
Incoming call (flashing).
Call in progress.
Call on hold.
Call on common hold.
Function icons:
Function active
Function requiring action.
Terminal or line busy.
Preprogrammed function keys:
Display new page.
Divert your calls to another terminal.
three-way conference.
Automatically redial the last number dialled.
n
Alphabetic keypad
Protected by a flap, used for call by name, message service and programming.
You have a self-adhesive
'Memo' label to stick inside the flap.
Access the various mail services.
Transfer call to another terminal.
;
8
Telephone generated y programming.
irectory er: rsation to increase loudspeaker or receiver volume e ut lifting the receiver.
Light indicating messages received.
Display
The screen displays several pages of information concerning the present call.
n
Programmable keys and icons
To make a call, activate a service or manage your calls.
Icons are associated with each of these keys:
Line icons:
Incoming call (flashing).
Call in progress.
Call on hold.
Call on common hold.
Function icons:
Function active.
Function requiring action.
Terminal or line busy.
Preprogrammed function keys:
Display new page.
Divert your calls to another terminal.
Three-way conference.
Automatically redial the last number dialled.
n
Alphabetic keypad
Protected by a flap, used for call by name, message service and programming.
You have a self-adhesive
'Memo' label to stick inside the flap.
Access the various mail services.
Transfer call to another terminal.
9
AEAMU000-020
Telephone
Getting to know your IDS 210 telephone
Display Comprises several pages giving information on the current call.
Programmable keys and LEDs
The keys are divided into line keys, corresponding to the line LEDs, and function keys.
Line LEDs
Call in progress.
Incoming call (flashing).
Callback (flashing).
Call on hold (flashing).
i
Function LEDs
Function active.
Some function keys are preprogrammed:
Divert your calls to another terminal.
Access the various mail services.
Access your personal directory.
Automatically redial the last number dialled.
Display new page.
Transfer call to another terminal.
Hang-up key
To terminate a call or programming.
Light indicating voice messages received or callback requests.
to reduce loudspeaker or receiver volume
Audio keys
Loudspeaker: to share a conversation to increase loudspeaker or receiver volume
10
AEPMU000-030
Installing the programmable key
How A printed label is supplied with the terminal. This should be installed beneath the programmable keys.
11
1.
Insert a flat “ blade ” into the slot (1 slot per key block).
2.
Raise the cover.
3.
Slide the printed label into position.
4.
Replace the cover.
11
AEPMU050-010
12
1
1.1
Using your telephone
Other
Making or answering a call without lifting the receiver (hands free)*
OR OR line key number required you are in hands free mode terminate your call
During a conversation, you can lift the receiver without terminating the call.
during a conversation
* IDS 260 telephone only.
12
AEPMU050-020
AEPMU050-030
13
1.2
Making an outside call
• Making a call:
“Outside line” key
OR number required
0155667000 tells you the status of your call
0 is the default code for an outside line.
1.3
Making an internal call
OR internal number required
OR default code for
“Operator call” function name and number of person called are displayed line key
1
13
Usi
AEPMU050-040
1
1.4
Calling your correspondent by name (company directory) first letters of your correspondent’s name
• If name is OK:
Smith John proposes a name and the corresponding number
14 make the call
• If name is not OK: you can refine the search by adding more characters to the search name or by consulting the various proposals.
OR to show the next or previous name to show supplementary information to erase the name shown
14
15
On IDS 210 telephones: this function requires a “Call by name” programmed key. When the key is pressed: a name is displayed first two letters of correspondent’s name
* enter if name is OK
OR OR OR
LONG
PRESS erase name displayed show next or previous name
* Enter a letter : the keys on the numeric keypad also correspond to letters which are displayed when you press the key.
press once for “A”, “B” or “C”
1
15
Usi
AEPMU050-050
AEPMU050-060
16
1
1.5
Calling from your personal directory the system automatically dials the number directory number required (0 to 9)
To enter your numbers see 'Programming your personal directory'.
On IDS 210 telephones: use the preprogrammed key to access your personal directory:
1.6
Calling from the common directory
Your terminal has access to a common directory of outside numbers.
directory number
16
AEPMU050-070
AEPMU050-080
1.7
Receiving a call your telephone rings
Smith John correspondent’s name or number
• To answer:
17
OR
1.8
Filtering calls using the voice mailbox
This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him.
• Activating call screening:
1 programmed key
'Voice mailbox screening' enter your personal code
17
Usi
AEPMU050-090
AEPMU050-100
18
1
• When you receive a call:
0155667000 name or number of the caller you hear the message left by your caller hands free to take the call
OR lift the receiver
OR OR to stop listening only same key to stop listening and deactivate the screening
1.9
Redialling*
OR OR
Select the
'Redial' function
1.10
select the No. in the last ten issued
Call required number
Temporarily storing a number to call again the number called does not reply before hanging up number remains stored until another number is recorded
“Temporary number” programmed key
18
AEPMU050-110
19
• Redialling the stored number:
“Temporary number” programmed key
On IDS 210 telephones: use the preprogrammed key to access your personal directory:
1.11
Requesting automatic callback if internal number is busy internal number busy
OR
“Automatic callback if terminal busy” programmed key or function code callback request acknowledged
• Cancelling callback request:
OR
“Cancel automatic callback” programmed key or function code
1
19
Usi
AEPMU050-120
AEPMU050-130
20
1
1.12
Answering an internal call in intercom mode*
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the caller’s identity.
corresponding LED lights up activate intercom mode cancel intercom mode
* IDS 260 telephone only.
1.13
Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine.
during a conversation
OR
“DTMF End to End” programmed key or function code all the figures dialled are then sent as DTMF signals same key to cancel
The function is automatically cancelled when you hang up.
20
AEPMU050-140
21
1.14
Making an ISDN call screen shows number dialled
“ISDN” programmed key number called
• To correct the number:
OR move cursor
• To send the call:
LED corresponding to “ISDN” key remains lit up throughout the call
• Sending a subaddress:
You may have to add a four-digit subaddress to your correspondent’s number (to obtain a fax, PC, telephone, etc.).
1
“ISDN” programmed key number called “SubAdd” programmed key enter subaddress on keypad validate and send call
21
Usi
AEPMU050-150
AEPMU050-160
1
1.15
Hiding your identity (ISDN call)
When you call an internal or an outside ISDN number, your number is automatically sent.
You can hide your identity before sending your call.
hidden identity remains active while key icon is lit up
“Secret” programmed key
22 same key to cancel
1.16
Identifying a malicious call (ISDN call)
When you receive a call, you can ask the network operator to record informations about your communication (correspondents’ numbers, date and time of call, subaddress, etc.).
during a conversation code for function 'Identify malicious call' service request acknowledged
Using this service requires to take out a subscription to the network operator.
22
AEPMU050-170
AEPMU050-180
1.17
Activating the loudspeaker during a conversation
(receiver lifted)
During a call
OR activate loudspeaker adjust volume (7 levels)
1
23 deactivate loudspeaker
1.18
Mute, so that your correspondent cannot hear you *
• You can hear your correspondent but he/she cannot hear you: during a conversation corresponding LED lights up disable microphone resume the conversation
* IDS 260 telephone only.
23
Usi
AEPMU060-010
24
2
2.1
During a conversation
Other
Calling a second person during a conversation
OR during a conversation
OR number of second correspondent name of second correspondent*
OR line key the first call is on hold directory number required (0 to 9)
• To cancel your second call and recover the first: line key for which icon is flashing
If you make an error, hang up: your telephone will ring and you will recover your first call.
* IDS 260 telephone only.
24
AEPMU060-020
AEPMU060-030
2.2
Answering a second call during a conversation
• A second correspondent is trying to call you: during a conversation
Smith John caller's name or number flashing for 3 seconds line key for which icon is flashing the first call is on hold
• To recover your first call:
25 line key corresponding to icon
If you hang up without answering the second call, your telephone will ring.
2.3
Transferring a call
• To transfer your call to another number: during a conversation the first call is on hold number required
2
25
Dur
AEPMU060-040
26
2
• If the number receiving the transfer answers:
OR if allowed by system configuration
You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described above.
Transfer between two outside calls is not generally possible (depends on country concerned and system configuration).
On IDS 210 telephones: use the preprogrammed key to access the “Transfer” function:
2.4
Switching between calls (Broker call)
During a conversation, a second call is on hold.
To accept the second call: the first call is on hold line key corresponding to icon
26
AEPMU060-050
2.5
Three-way conference with internal and/or external correspondents (conference)
During a conversation, a second call is on hold.
2 three-way conference cancel conference and return to first correspondent
27 hang up on all correspondent
After the conference, to leave your two correspondents talking together:
27
Dur
AEPMU060-060
2
2.6
Placing a call on hold (hold)
• Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
your call is placed on hold line key
• Recover the call on hold:
28 line key corresponding to icon
• Common hold:
To recover your call on any telephone in your system.
your correspondent is placed on hold and hears the holding tone
“Hold” programmed key
• Recover the call on hold from any telephone: line key corresponding to icon
28
AEPMU060-070
29
2.7
Placing an outside call on hold (parking)
You can place an outside call on hold and recover the call on another telephone:
During a conversation
OR
“Park call” programmed key or function code your correspondent is placed on hold and hears the holding tone
• To recover the parked call:
OR
“Retrieve parked call” programmed key or function code number of telephone from which call was parked
If the parked call is not recovered within a preset time
(default value 1 min 30), it is transferred to the operator.
2
29
Dur
AEPMU060-080
30
2
2.8
Getting information about camped-on calls
• Another call is received: during a conversation, you hear a beep beep call is automatically placed on hold
Smith John
• You wish to take the call immediately: identity shown briefly first call is automatically placed on hold line key corresponding to icon
If several calls are received simultaneously, only the last one is shown.
30
AEPMU060-090
AEPMU060-100
31
2.9
Intrusion into an internal conversation
Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:
OR
'Intrude on a call' programmed key code for function
'Intrude on a call'
• Protection against intrusion: same key to cancel
OR
“Protect a call” programmed key or function code recorded message No.
Protection is cancelled when you hang up.
2.10
Store a number*
To store the displayed number in the personal directory while a communication is in progress:
2 select a record in the directory enter the name of your correspondent apply
(twice)
31
Dur
AEPMU070-010
AEPMU070-020
3
Sharing
Other
3.1
Receiving supervised call ringing
To receive the special ringing for calls to another number:
32
“Supervised call ringing” programmed key same key to cancel
This service must have been programmed by your installation technician.
3.2
Answering the general bell
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
OR
“Answer general bell” programmed key or function code
32
AEPMU070-030
3.3
Manager/secretary filtering
System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more secretaries.
• From the manager’s or secretary’s telephone: calls to manager’s number are filtered by the selected person (secretary, for example)
“Filter” programmed key
3
33 same key to cancel
Filtering is indicated on the manager telephone screen and on the programmed keys of the manager and secretary telephones.
33
Sha
AEPMU070-040
34
3
3.4
Call pick-up
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
• If the telephone ringing is in your own pick-up group:
OR
“Group call pick-up” programmed key or function code
• If the telephone ringing is not in your pick-up group:
OR
“Terminal call pick-up” programmed key or function code
Enter number of ringing telephone
The system can be configured to prevent call pick-up on certain telephones.
34
AEPMU070-050
AEPMU070-060
3.5
Answering briefly in place of the operator
Outside calls to the operator will ring on your telephone and you can answer the call: your telephone will ring at the same time as the switchboard
“Operator help” programmed key
3
35 same key to cancel
• Calls to the switchboard: calls to the switchboard will ring on your telephone
“Operator help” programmed key
3.6
Monitoring calls to other terminals
Calls to other numbers can be directed to any telephone (max. 8 numbers per programmed key): your telephone will ring at the same time as the others
“Monitoring” programmed key same key to cancel
35
Sha
AEPMU070-070
AEPMU070-080
36
3
3.7
Hunting groups
• Hunting group call:
Certain numbers can form a hunting group and can be called by dialling the group number.
• Temporary exit from your hunting group:
OR
“Hunting group out' programmed key or function code
• Return into your group: your group number
OR
“Hunting group in' programmed key or function code your group number
Belonging to a group does not affect the management of direct calls. A specific telephone within a group can always be called by using its own number.
36
AEPMU070-090
37
3.8
Calling an internal correspondent on his/her pager
The number called does not answer and you know that the person called has a pager: number called
OR
“Paging” programmed key or function code paging in progress is displayed
Your correspondent can answer from any telephone in the system.
3.9
Calling a correspondent on his/her loudspeaker
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:
3
“Forced” programmed key you are connected to the loudspeaker on your correspondent’s phone (if he/she has the hands free function)
37
Sha
AEPMU070-100
38
3
3.10
Sending a written message to an internal correspondent
OR
Message number called enter the first letters of the name
Malvei first message in list
(max. 27)
OR OR read all messages change language of message
OR scroll through the messages send selected message exit from mail service
38
39
• If selected message has to be completed:
OR enter appropriate data erase entry
On IDS 210 telephones: use appropriate preprogrammed key to access “Message” or “Transfer” function: send selected message
LONG
PRESS erase entry
3
39
Sha
40
3
10
11
12
13
14
• The 27 standard messages are shown below:
1 Call me back 15 Meeting on ___ (*)
7
8
5
6
2
3
4
9
Call me back tomorrow
Call me back at _:_ (*)
Call back _____ (*)
Call the attendant
Call the secretary
I will call back at _:_ (*)
Use paging
16 Meeting on ___ at _:_ (*)
17 Out for a while
18 Absent for the rest of the day
19 Absent, back at _:_ (*)
20 Absent, back on ___ at _:_ (*)
21 On vacation, back on ___ (*)
22 External meeting
Please fetch your fax 23 External meeting, back on ___
(*)
Please fetch your mail 24 I am in room nr __ (*)
Please cancel your forwarding 25 In a meeting - do not disturb
Visitors are waiting 26 At lunch
You are expected at reception 27 Indisposed
Meeting at _:_ (*) (*) Messages to be completed using numeric keypad
40
AEPMU070-110
3.11
Send a voice message copy display number of new and old messages
41 personal code
OR select message to copy
OR copy message number called correspondent’s name
OR OR add a correspondent record a comment send message
On IDS 210 telephones: use the preprogrammed key to access the “Message” function: apply
3
41
Sha
AEPMU070-120
3
3.12
Sending a recorded message to a number / a distribution list
42 personal code
OR correspondent’s no. or list no.
correspondent’s name or list name apply
OR
Ready to record add a correspondent record message
Recording ... recording end of recording
Are you sure
?
OR OR apply replay message re-record a message
On IDS 210 telephones: use the preprogrammed key to access the “Message” function:
42
AEPMU070-130
AEPMU070-140
43
3.13
Broadcasting a message on the loudspeakers of a station group
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: speak, you have 20 seconds number of broadcast group
The message will only be broadcast on terminals not in use and which have a loudspeaker.
3
3.14
Answering a call on your pager
A call on your pager can be answered from any telephone within the system.
your pager beeps
“Answer paging” function code your extension number
43
Sha
AEPMU070-150
44
3
3.15
Allocating an outside line
If authorised, you can transfer an outside line to another terminal, thus enabling that person to make an outside call.
during an internal conversation
“Allocate outside” programmed key your internal correspondent now has an outside line and can dial
To know the cost of the call, press the “Allocate & charge” programmed key instead of the “Allocate outside” key, to allocate the line (see “Managing your charges”).
44
AEPMU080-010
4
Keep in touch
Other
4.1
Selecting calls to be diverted
When a diversion is applied, you can select the types of call to be diverted: outside, internal, all.
message “4-Div” is displayed
45 set “7-ExtLoc”
(consecutive presses)
OR divert internal and outside calls divert internal calls apply your choice
OR divert outside calls
45
AEPMU080-020
46
4
4.2
Diverting calls to another number (immediate diversion)
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
OR diversion key or “Immediate diversion” function code number called diversion is acknowledged
OR your telephone is no longer active diversion is displayed, with number or name to which the calls are diverted
General remark concerning diversions: the number to which your calls are diverted can be programmed.
However, if the programmed number is not being answered, another diversion number should be entered when the function is activated.
You can make calls, but only the destination number can call you.
46
AEPMU080-030
47
4.3
Diverting your calls to your voice message service
OR OR programmed key or code for type of diversion required number of message service
4
47
Ke
AEPMU080-040
48
4
4.4
Activate/disable the personal assistant personal assistant display status personal assistant to activate personal assistant
OR to deactivate personal assistant apply
48
AEPMU080-050
4.5
Personal assistant: reaching you with one number only
4
49 dial number of a colleague or your secretary dial an outside line number dial number of your
DDS or DECT activate/ deactivate transfer to operator personal assistant select type of diversion
49
Ke
AEPMU080-060
AEPMU080-070
50
4
4.6
Diverting calls to your pager
Callers will thus be able to contact you while you are moving around the company:
OR OR
“Divert to paging” programmed key or function code diversion is acknowledged
OR message “4-Div” is displayed diversion is acknowledged
50
AEPMU080-080
4.7
Forwarding your calls from the receiving terminal
(“Follow me”)
• You wish to receive your calls in your present location:
Use the “Follow me” function.
OR
“Follow me” programmed key or function code
OR your extension number message “4-Div” is displayed
4
51 your extension number
4.8
Applying a selective diversion
You can selectively divert calls, according to the caller’s identity:
OR
“Selective diversion” programmed key or function code same key to cancel
To use this function, the selective diversion lists must be programmed.
51
Ke
AEPMU080-090
AEPMU080-100
52
4
4.9
Diverting all group calls
You can divert all your group calls to another internal number:
OR
“Divert group calls” programmed key or function code diversion is acknowledged number receiving diversion
OR
4.10
When you return, cancel all diversions
OR OR
“Cancel all diversions” programmed key or function code acknowledgement of cancellation of diversion is displayed. Your telephone will again receive all incoming calls
OR message “4-Div” is displayed
A diversion can also be cancelled by programming another type of diversion.
52
AEPMU080-110
53
4.11
Diverting calls when your line is busy (divert if busy)
OR
“Divert if busy” programmed key or function code diversion is acknowledged number receiving diversion
OR
OR message “4-Div” is displayed
4 number receiving diversion
53
Ke
AEPMU080-120
54
4
4.12
Do not disturb
You can make your terminal temporarily unavailable for all calls.
OR
“Do not disturb” programmed key or function code
“Do not disturb” message is displayed
OR
OR message “4-Div” is displayed
54
AEPMU080-130
4.13
When you return, consult recorded messages
The light indicates that messages have been received.
personal code display number of new and old messages
55 message broadcasting
OR
OR call back sender of message
OR replay message
OR select message erase message
OR copy message
On IDS 210 telephones: use the preprogrammed key to access the “Message” function:
4
55
Ke
AEPMU080-140
56
4
4.14
Leaving a recorded message for internal callers
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
Malvei first of the 27 messages “Divert to text” programmed key follow instructions to select message
Message is selected in the same way as in:
Sending a written message to an internal correspondent.
56
AEPMU080-150
4.15
Consulting written messages
The light indicates that messages have been received.
number of messages received is displayed name of first person to call back is displayed number of sender of message is displayed
57 display date and time of message
OR display contents of message
OR read complete message call the person back
*
OR erase message
OR OR go to next message previous message terminate consultation
* Calling the person back automatically erases the message.
4
57
Ke
58
4
On IDS 210 telephones: use the preprogrammed key to access the “Message” function:
LONG
PRESS erase message displayed
58
AEPMU090-010
AEPMU090-020
59
5
Managing your charges
Other
5.1
Charging your calls directly to business accounts
You can charge the cost of your outside calls to business account numbers.
OR
“Business account code” programmed key or function code number of business account
• Adding or changing a business code during a call:
“Business account code during call” programmed key
5.2
Finding out the cost of an outside call made for an internal user from your terminal in conversation with the internal user
OR
“Meter Total Recall” programmed key or function code the call is placed on hold outside number called transfer call to your correspondent on hold
59
AEPMU090-030
5
• At the end of the call, you are called back and you can:
1.Read information concerning call (cost, duration, number of units...).
2.Print a charge ticket.
60 twice
On IDS 210 telephones: use the preprogrammed key to access the “Transfer” function:
5.3
Charging the cost of an outside call to your company *
If authorised, when travelling or from home, you can call a public network subscriber and charge the cost of the call to your company.
your company’s number extension number and check code
*For more details, contact your system manager.
public network number
60
AEPMU100-010
61
6
6.1
Programming your telephone
Other
Initializing your voice mailbox light flashes enter your personal code then record your name according to voice guide instructions
Your personal code is used to access your voice mailbox and to lock your telephone.
On IDS 210 telephones: use the preprogrammed key to access the “Message” function:
61
AEPMU100-020
AEPMU100-030
6
6.2
Customising your voice greeting
You can replace the greeting message by a personal message.
62 voice message service
Recording ... recording end of recording
Are you sure
?
OR apply to return to the default message
6.3
Modifying your personal code
Your personal code is used to access your voice mailbox and to lock your telephone.
options personal code
62 old code
(4 digits).
new code
(4 digits) apply
As long as your voice mailbox has not been initialized, personal code is 0000.
AEPMU100-040
6.4
Selecting ringer tune and adjusting volume
You can select your ringer tune (choice of 8) and adjust the volume (1 to 7).
6 tune number and volume are displayed
63
OR consecutive presses to obtain tune (8) consecutive presses to adjust volume (7) exit
63
Pro
AEPMU100-050
6
6.5
Adjusting screen brightness screen brightness icon is displayed
64 consecutive presses exit
Levels of brightness are scaled from 4 to 16.
64
AEPMU100-060
AEPMU100-070
6.6
Selecting language enter the number options language
65 selecting the language
(key 1 or 2)
6.7
apply your choice
Programming direct call keys press programmed key
0_. . . . . . .
present value of selected key apply
6
65
Pro
AEPMU100-080
66
6
6.8
Programming your personal directory
Name : current name is displayed erase current name
OR directory number
(0 to 9) enter new name
0_. . . . . . .
current number is displayed erase current name
OR internal or outside number to be entered
66 apply
Press the '<-' key on the alphabetic keypad to delete a character.
• On IDS 210 telephones: directory number
(0 to 9)
Name : current name is displayed
67
LONG
PRESS erase current name
OR
0_. . . . . . .
current number is displayed enter new name *
LONG
PRESS erase current name
OR internal or outside number to be entered apply
* Enter a name : the keys on the numeric keypad also have letters which can be displayed by consecutive presses.
press once for “A”, twice for “B” and three times for “C”
6
OR move cursor left or right
67
Pro
AEPMU100-090
6
6.9
Programming an appointment reminder
• To programme a temporary appointment reminder (one callback within the next 24 hours):
Temporary
Appt
68 temporary appointment time
(2 digits for hours,
2 digits for minutes) apply
Appointmnt: for a temporary reminder
• To programme a permanent appointment reminder
(callback every day at the same time): permanent appointment appointment time apply
68
AEPMU100-100
69
• At the programmed time, your telephone rings: to acknowledge
If you are in conversation, the display flashes, a tone is sent and you will hear a beep. After three unanswered calls, a temporary callback request will be cancelled but a permanent callback request will remain in memory.If your calls are diverted to another terminal, the diversion is not applied to the reminder call.
• To cancel your reminder request:
Temporary
Appt
6
6.10
Identify the terminal you are on
Press this key twice.
69
Pro
AEPMU100-110
AEPMU100-120
70
6
6.11
Broadcasting background music on your loudspeaker
You can broadcast background music on the loudspeaker of your telephone
(depending on configuration): when telephone is not in use, background music is played same key to cancel
The music stops when a call is made or received and starts again when you hang up.
6.12
Locking your terminal
This service enables you to prevent any outside calls from being made and prevent any changes to the programming of your terminal:
OR
“Locking/unlocking” programmed key or function code personal code number
(4 digits)
70 locking your terminal
OR unlock your terminal personal code number
(4 digits)
71 locking your terminal unlock your terminal
6
71
Pro
FR-2-couverture.fm Page 2 Lundi, 11. août 2003 3:04 15
Declaration of compliance
howtoc
2
We,
Alcatel Business Systems, hereby declare that we assume
Digital terminal IDS 260 /210 (Alcatel Reflexes 4020 /4010 ) product to be compliant with the essential requirements of Directive 1999/5/CE of the European Parliament and Council.
Any unauthorised modification to the product shall render this declaration of compliance null and void. A copy of the original of this declaration of compliance can be obtained by post from:
ALCATEL BUSINESS SYSTEMS
Technical Services - Approvals Manager
1, route du Dr. Albert Schweitzer
F 67408 Illkirch - France
72
3EH 210
34
UCAB Ed.01
Technical support for your Forum® telephone exchange
User instructions
.
All the user instructions for our Forum® telephone exchanges are available on the included
CD ROM, and on our Internet site at: www.belgacom.be/pabx .
Diagnosing the problem .
In the event of a technical failure or problem, we request that you systematically carry out the following tests before contacting our technical support service.
To facilitate the diagnosis, please inform the helpdesk operator (1) of these test results.
Our helpdesk can solve certain problems remotely. This will avoid a technician’s visit and reduce repair time considerably.
Problem with a telephone connected to your exchange
1.
Reset the telephone by unplugging it and plugging it back in again.
2.
Check the connections, cables and the various plugs. Try it out with the cables from another telephone that is working properly.
3.
Test the defective telephone in another socket into which a functioning telephone is plugged.
Problem with a cordless DECT telephone
1.
Remove and then reinsert the batteries.
2.
Ensure that the charger is properly connected.
3.
Test the DECT telephone near each of the antennas.
General external or internal communication problem
1.
Check that the installation is always powered by 230V.
2.
Reset the PABX : press on the button “On/Off” (in top on the right on the front face of the PABX) until the led `POWER' remains lit red.
To wait a few minutes that the system starts again.
Note: the system will be unusable during this phase of restarting
(until 20 min.).
If the problem persists, contact our technical support service.
(1) Contact our technical support service .
If the problem persists after these few tests :
Consult our Internet site www.belgacom.be/pabx or contact our technical support 24/24 at the following numbers:
– for SMEs and residential customers: 0800/55700
– for large companies 0800/55100
Change your configuration .
To change your installation, add equipment or adapt the programming on your Forum®, contact our Customer Service Department at the following numbers:
– for SMEs and residential customers: 0800/55800
– for large companies 0800/55200
Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951
Brussels Register of Legal Entities
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