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STOP ATTENTION STOP

IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL

OR CALL CUSTOMER SERVICE BEFORE YOU RETURN

THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.

For Customer Service: www.

twinstarhome.com

in English Call: 866-661-1218 in Spanish Call: 866-661-1218 in French Call: 866-661-1218

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SI TIENE ALGÚN PROBLEMA O PREGUNTAS,

ENVÍE UN MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO

DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER

ESTE PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.

Servicio de atención al cliente: www.

twinstarhome.com

Línea para llamadas en inglés: 866-661-1218

Línea para llamadas en español: 866-661-1218

Línea para llamadas en francés: 866-661-1218

ARRÊT

ATTENTION ARRÊT

SI VOUS AVEZ DES PROBLÈMES OU DES QUESTIONS,

ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU APPELEZ LE

SERVICE À LA CLIENTÈLE AVANT DE RETOURNER

CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.

Pour le service à la clientèle : www.

twinstarhome.com

pour le service en anglais, appelez au: 866-661-1218 pour le service en espagnol, appelez au: 866-661-1218 pour le service en français, appelez au: 866-661-1218

INSTRUCTION MANUAL ENCLOSED

MANUEL D’INSTRUCTION À L’INTÉRIEUR

MANUAL DE INSTRUCCIONES ADJUNTO

E L E C T R I C F I R E P L A C E

I N S E R T

V E N T F R E E F I R E P L A C E W I T H H E A T E R

OWNERS OPERATING MANUAL

MODEL: 23II200GRA

CONSUMER SAFETY INFORMATION

PLEASE READ THIS MANUAL BEFORE INSTALLING

AND OPERATING THIS APPLIANCE

WARNING!!

IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED

EXACTLY, AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING

PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.

DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS

AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.

Thank you and congratulations on your purchase of a Twin-Star International, Inc. fireplace. Please read the Installation & Operating Instructions before using this appliance.

IMPORTANT: Read all instructions and warnings carefully before starting installation.

Failure to follow these instructions may result in a possible electric shock, fire hazard and/or injury and will void the warranty.

Installation of Electric Fireplace Insert, should take 15 minutes. The only tool required is a

Phillips head screwdriver, not supplied with this unit.

For Customer Service: www.

twinstarhome.com

In English Call: 866-661-1218

In French Call: 866-661-1218

In Spanish Call: 866-661-1218

Twin-Star International, Inc.

Delray Beach, FL 33445

U.S.A.

Made in China

Printed in China

WARNING: THIS IS AN UNVENTED,

ELECTRIC APPLIANCE. DO NOT

ATTEMPT TO BURN WOOD OR

MANUFACTURED FIRELOGS IN OR

ON THIS APPLIANCE OR GRATE.

AT T E N T I O N

ALSO Requires-

Wood Fireplace Mantel

E-1

For product warranty registration please visit: www.twinstarhome.com/registration

Before setting up this product please record the model number and serial number of this product in the spaces below for in registration and warranty reference.

Mantel Model Number

Insert Model Number Serial Number

For product warranty registration please visit: www.twinstarhome.com/registration

Before setting up this product please record the model number and serial number of this product in the spaces below for in registration and warranty reference.

Mantel Model Number

Insert Model Number Serial Number

For product warranty registration please visit: www.twinstarhome.com/registration

Before setting up this product please record the model number and serial number of this product in the spaces below for in registration and warranty reference.

Mantel Model Number

Insert Model Number Serial Number

E-2

IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire,

electrical shock, and injury to persons including the following:

1. Read all instructions before using this appliance.

2. This appliance is hot when in use. To avoid burns,

do not let bare skin touch hot surfaces. If provided,

use handles when moving this appliance. Keep

combustible materials, such as furniture, pillows,

bedding, papers, clothes and curtains at least 3 feet

(0.9 m) from the front of this appliance.

WARNING: In order to avoid overheating, do not

cover the heater. It cannot be used in a wardrobe.

3. CAUTION: Whenever the heater is left operating

and unattended, extreme caution is necessary if

children or invalids are nearby.

4. The appliance is not to be used by children or

persons with reduced physical, sensory or mental

capabilities, or lack of experience and knowledge,

unless they have been given supervision or

instruction.

5. Children being supervised not to play with the

appliance.

6. If possible, always unplug this appliance when

not in use.

7. Do not operate any heater with a damaged cord or

plug or after the appliance malfunctions, or if it has

been dropped or damaged in any manner.

8. If the supply cord is damages, it must be replaced

by the manufacture, its service agent or similarly

qualified persons in order to avoid a hazard.

9. Any repairs to this fireplace should be carried out

by a qualified service person.

10. Under no circumstances should this fireplace

be modified. Parts having to be removed for

servicing must be replaced prior to operating this

fireplace again.

11. Do not use outdoors.

12. This heater is not intended for use in bathrooms,

laundry areas and similar indoor locations. Never

locate this appliance where it may fall into a

bathtub or other water container.

13. Do not run cord under carpeting. Do not cover

cord with throw rugs, runners or the like. Arrange

cord away from traffic areas and where it will not

be tripped over.

14. To disconnect this appliance, turn controls to the

off position, then remove plug from outlet.

15. Connect to properly grounded outlets only.

16. This appliance, when installed, must be electrically

grounded in accordance with local codes or, in the

absence of local codes, with the current CSA C22.1

Canadian Electrical Code or for U.S.A. installations,

follow local codes and the National Electrical

Code, ANSI/NFPA NO.70.

17. There is a thermostat limiter inside the heater.

When the inner temperature over heating or occurs

abnormal heating, the thermostat protective device

would cut off power supply to avoid the fireplace

damaged or risk of fire.

E-3

18. The heaters must not be located immediately

below a socket-outlet.

19. Do not insert or allow foreign objects to enter any

ventilation or exhaust opening as this may cause an

electric shock or fire, or damage the appliance.

20. To prevent a possible fire, do not block air intakes

or exhaust in any manner. Do not use on soft

surfaces, like a bed, where opening may become

blocked.

21. This appliance has hot and arcing or sparking parts

inside. Do not use it in areas where gasoline, paint

or flammable liquids are used or stored. This

fireplace should not be used as a drying rack for

clothing. Christmas stockings or decorations should

not be hung in the area of it.

22. Use this appliance only as described in the

manual. Any other use not recommended by the

manufacturer may cause fire, electric shock or

injury to persons.

23. Avoid the use of an extension cord because the

extension cord may overheat and cause risk of

fire. However, if you have to use an extension

cord, the cord must be No.14 AWG minimum size

and rated not less than 1875 Watts. The extension

cord must be a three wire cord with grounding type

plug and cord connection. The extension cord shall

not be more than 20 feet (6 m) in length.

24. See directions in Figure 1.

This heater is for use on 120 volts. The cord has a

plug as shown in figure 1. See Figure 1 for grounding

instruction. An adapter as shown at C is available for

connecting three-blade grounding type plugs to two-slot

receptacles. The green grounding plug extending from

the adapter must be connected to a permanet ground

such as a properly gounnded outlet box. The adapter

should not be used if a three-slot grounded receptacle

is available.

Figure 1

GROUNDING PIN

ADAPTER

GROUNDING

MEANS

A

C

COVER OF GROUNDED

OUTLET BOX

METAL SCREW

B

D

GROUNDING PIN

SAVE THESE

INSTRUCTIONS

INSTALLATION INSTRUCTION

Position your completed mantel close to its final location. Make sure you can access the back of the mantel as your Electric Fireplace Insert will be installed from the back.

Using a Phillips head screwdriver, remove the screws and the metal mounting brackets attached on either side of the fireplaces center opening. Next unpack the Electric Fireplace Insert carefully. Position the insert behind the fireplace with front facing the wood mantel.

With the help of an adult assistant, lift the Insert and gently slide it into the opening in the mantel until the flange is flush against the inside of the mantel. Make sure insert is centered left and right in the opening. Be careful when placing insert and adjusting, bottom of insert could scratch the finish of the base/hearth of your fireplace. Re-attach the mounting brackets with the Phillips head screwdriver, and supplied screws. DO NOT OVER TIGHTEN.

With the help of an assistant, carefully lift completed unit and place it with the front facing out in the final location you have chosen for your fireplace.

Make sure to secure the electrical cord before lifting or moving completed fireplace. When choosing a final location, make sure you will have clear access to a grounded electrical outlet.

Read and follow all instructions in this manual before operating your new fireplace.

Figure 2

INSERT

MOUNTING

BRACKET

ELECTRIC

FIREPLACE

INSERT

REAR VIEW OF FIREPLACE

PARTS LIST

Part Name

Emberbed

Blower Assembly

Infrared Heater Assembly

Control Panel - 6 Buttons

Main PCBA

Control Panel Circuit Board

Front Projection Screen

Flame Generator Drive Motor

Flame Generator/Spinner

Decorative Brick Panels

Remote Control - 6 Buttons

23II200GRA

E-4

MANTEL LOCATION

When choosing a location for your new fireplace,

ensure that the general instructions are followed.

Also, for best effect, install the fireplace out of direct sunlight.

Cold climate installation recommendation:

when installing this unit against a

non-insulated exterior wall or chase, it is

mandatory that the outer walls be insulated

to conform to applicable insulation codes.

ELECTRICAL CONNECTION

A 15 AMP, 120 Volt, 60 Hz circuit with a properly grounded outlet is required. Preferably, the fireplace will be on a dedicated circuit as other appliances on the same circuit may cause the circuit breaker to trip or the fuse to blow when the heater is in operation. The unit comes standard with 6 feet

(1.8 m) three wire cord, exiting from the rear of the fireplace. Plan the installation to avoid the use of an extension cord. If an extension cord must be used, it must be a minimum 14 AWG , three wires with grounding type plug connector and rated not less than 1875 Watts. The cord shall not be more than 20 feet (6 m) in length.

ELECTRICAL SPECIFICATIONS

Voltage: 120 V~, 60Hz

Amps: 12.5 Amps (with heater)

Amps: < 0.1 Amps (without heater)

Watts: 1500 Watts (with heater)

Watts: < 10 Watts (without heater)

CLEARANCE TO COMBUSTIBLES

Keep electrical cords, drapery, furniture and other combustibles at least 3 feet (0.9 m) from the front of the heater and away from the sides.

CLEANING TRIM

Clean the metal trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth. DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products can be obtained at supermarkets or hardware stores.

The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and require no further lubrication. However, periodic cleaning/vacuuming of the fan/heater unit is recommended.

Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or fireplace.

WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or rewiring of this unit should be carried out by a licensed electrician in accordance with national and local codes.

TROUBLE SHOOTING GUIDE

If repairing or replacing any electrical component or wiring, the original wire routing, color coding and securing locations must be followed.

WARNING: Electrical outlet wiring must comply with local building codes and other applicable

regulations to reduce the risk of fire, electrical shock and injury to persons.

WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a qualified service technician to inspect the fireplace and replace any part of the electrical system.

Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk

of fire, electrical shock or personal injury.

Warning: During any service of this appliance, the power to the unit must be turned off.

First turn the main power switch to the “OFF” position. Then remove the electrical plug from the wall outlet.

E-5

OPERATING INSTRUCTIONS CONTROL FUNCTIONS

- POWER

The POWER button supplies power to all of the functions of the fireplace. The POWER button will put the insert in a standby mode. This will turn off all functions and hold the settings in memory. By pressing the POWER button again the unit will turn onto the same settings.

NOTE: Holding the POWER button on the control panel for

10 second will disable the heater function.

- FLAME

1. Pressing the FLAME button will turn on and off the flame

effect.

2. When pressing the FLAME button the display will

enter flame setting mode.

3. There are 6 flame settings that can be selected with the

▼▲ buttons.

Figure 3

- HEATER

1. Pressing the HEATER button will turn on and off the

heat function.

2. When pressing the HEATER button the display

will enter temperature setting mode.

3. When in temperature setting mode pressing the ▼ ▲

buttons will change the thermostat by 2 °F (1 °C.)

The temperature setting range is between 62 °F - 82 °F

(17 °C and 27 °C).

4. The default temperature is 72 °F (22 °C.)

NOTE: To change between °F and °C press and hold the

NOTE: PLEASE OPERATE REMOTE TRANSMITTER AT A SLOW

MEASURED PACE. PRESS THE REMOTE CONTROL BUTTONS

WITH AN EVEN MOTION AND GENTLE PRESSURE. REPEATEDLY

PRESSING BUTTONS IN RAPID SUCCESSION MAY CAUSE THE

TRANSMITTER TO MALFUNCTION.

HEATER button on the control panel for 3 seconds.

NOTE: After the heater function or power is shutoff the blower will continue to run for several minutes to cool the internal components.

- TIMER

1. Press TIMER button will turn on and off the timer settings.

2. When pressing the TIMER button the display will enter timer setting mode.

3. There are 10 timer levels (30 min, 1 hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H) that can be selected with the

▼▲ buttons.

Figure 4

REPLACING THE REMOTE CONTROL BATTERY

When the remote control stops operating or its range seems reduced, it is time to replace the battery with a new one.

1. The battery compartment is located on the back end of the remote.

2. Press the small tab inwards as you slide the battery door open and remove the old battery.

3. Insert 2 AAA batteries, checking that the “+” and “-” terminals of the battery matches the inside of the battery

compartment.

4. Replace the battery compartment door.

E-6

CAUTION:

• Always purchase the correct size and grade of battery most suitable for the intended use.

• Replace all batteries of a set at the same time.

• Clean the battery contacts and also those of the device prior to battery installation.

• Ensure the batteries are installed correctly with regard to polarity (+ and -).

• Remove batteries from equipment which is not to be used for an extended period of time.

• Remove used batteries promptly.

NOTE: Do not mix old and new batteries.

Do not mix alkaline, standard (carbonzinc), or rechargeable (nicad, nimh, etc) batteries.

Caution for ingestion.

DISPOSAL OF USED BATTERIES

Battery may contain hazardous substances which could endanger the environment and human health.

This symbol marked on the battery and/ or packaging indicates that used battery shall not be treated as municipal waste. Batteries should be disposed of at an appropriate collection point for recycling.

By ensuring the used batteries are disposed of correctly, you will help preventing potential negative consequences for the environment and human health. The recycling of materials will help to converse natural resources.

For more information about recycling of used batteries, please contact your local municipality waste disposal service.

NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.

This Class B digital apparatus complies with Canadian ICES-003.

TROUBLE SHOOTING GUIDE

PROBLEM

1. No power, logs do not glow .

2. Logs glow, but no flame effect.

MODEL: 23II200GRA

SOLUTION

1a. Check that unit is plugged into a standard 120V outlet.

1b. Press power button several times, make sure power is set at "ON" position.

2a. Press flame button several times.

3. Heater does not blow warm air.

4. Heater doesn’t work, but Power

and Heater settings are "ON" and

thermostat is set (see solution 3a.)

3a. Adjust the temperature settings to ensure that the thermostat is set higher

than the current room temperature.

4a.Turn the POWER to "OFF" and unplug the unit from the wall outlet for 5

minutes. After 5 minutes plug the unit back into wall outlet,

and operate as normal.

5. Flame effect works but heater

function does not and the emberbed

flashes when the heater button is

pressed.

5a. Heater function is locked. Press and hold the POWER button to unlock the

heater function.

E-7

1 YEAR LIMITED WARRANTY

Twin-Star ™ Electric Fireplace Models

BASIC WARRANTY

Twin-Star International, Inc. (hereinafter referred to collectively as the (“Company”) warrants that your new Twin-Star Electric Fireplace is free from manufacturing and material defects for a period of one year from date of purchase, subject to the following conditions and limitations.

6. The owner/user assumes all other risks, if any,

including the risk of any direct, indirect or

consequential loss or damage arising out of the

use, or inability to use the product, except as

provided by law.

7. All other warranties – expressed of implied –

with respect to the product, its components and

accessories, or any obligations/liabilities on the

1. This electric fireplace must be installed and

operated at all times in accordance with the

installation and operating instructions furnished

with the product. Any unauthorized repair, alteration,

willful abuse, accident, or misuse of the product

shall nullify this warranty.

2. This warranty is non-transferable, and is made to

the original owner, provided that the purchase was

made through an authorized supplier of the company.

3. The warranty is limited to the repair or replacement

of part(s) found to be defective in material or

workmanship, provided that such part(s) have been

subjected to normal conditions of use and service,

after said defect is confirmed by the Company’s

inspection.

4. The Company may, at its discretion, fully discharge

all obligations with respect to this warranty by

refunding the wholesale price of the defective part(s).

5. Any installation, labor, construction, transportation,

or other related costs/expenses arising from defective

part(s), repair, replacement, or otherwise of same,

will not be covered by this warranty, nor shall the

Company assume responsibility for same.

part of the Company are hereby expressly excluded.

8. The Company neither assumes, nor authorizes any

third party to assume, on its behalf, any other

liabilities with respect to the sale of the Twin-Star

product.

9. The warranties as outlined within this document

do not apply to non Twin-Star accessories used in

conjunction with the installation of this product.

10. This warranty gives you specific legal rights, and

you may also have other rights which vary from

state to state.

This warranty is void if: a. The fireplace is subjected to prolonged periods of

dampness or condensation.

b. Any unauthorized alteration, willful abuse,

accident, or misuse of the product.

c. You do not have the original receipt of purchase.

IF WARRANTY SERVICE IS NEEDED

Contact the company, at www.

twinstarhome.com, or call 866-661-1218 in English, 866-661-1218 in

French, 866-661-1218 in Spanish. Make sure you have your warranty, your sales receipt, location of purchase and the model/serial number of your Twin-Star products.

For update and revisions to this manual

please see our website www.twinstarhome.com/instructions

For Customer Service:

www.

twinstarhome.com

In English Call: 866-661-1218

In French Call: 866-661-1218

In Spanish Call: 866-661-1218

E-8

Twin-Star International, Inc.

Delray Beach, FL 33445

U.S.A.

Made in China

Printed in China

© 2012, Twin-Star International, Inc.

INSTRUCTION MANUAL ENCLOSED

MANUEL D’INSTRUCTION À L’INTÉRIEUR

MANUAL DE INSTRUCCIONES ADJUNTO

STOP ATTENTION STOP

IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL

OR CALL CUSTOMER SERVICE BEFORE YOU RETURN

THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.

For Customer Service: www.

twinstarhome.com

in English Call: 866-661-1218 in Spanish Call: 866-661-1218 in French Call: 866-661-1218

PARE ATENCIÓN PARE

SI TIENE ALGÚN PROBLEMA O PREGUNTAS,

ENVÍE UN MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO

DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER

ESTE PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.

Servicio de atención al cliente: www.

twinstarhome.com

Línea para llamadas en inglés: 866-661-1218

Línea para llamadas en español: 866-661-1218

Línea para llamadas en francés: 866-661-1218

ARRÊT

ATTENTION ARRÊT

SI VOUS AVEZ DES PROBLÈMES OU DES QUESTIONS,

ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU APPELEZ LE

SERVICE À LA CLIENTÈLE AVANT DE RETOURNER

CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.

Pour le service à la clientèle : www.

twinstarhome.com

pour le service en anglais, appelez au: 866-661-1218 pour le service en espagnol, appelez au: 866-661-1218 pour le service en français, appelez au: 866-661-1218

INSTRUCTION MANUAL ENCLOSED

MANUEL D’INSTRUCTION À L’INTÉRIEUR

MANUAL DE INSTRUCCIONES ADJUNTO