Compaq Presario 8000 Series Getting Started

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Getting Started

Compaq Presario

6000 and 8000 Series Computer

This guide helps you get acquainted with the features of your computer, and provides solutions to problems.

Connection locations and system components may vary.

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© 2002, 2003 Compaq Information Technologies Group, L.P.

Compaq, the Compaq logo, Presario, Evo, and iPAQ are trademarks of Compaq Computer Corporation in the U.S. and other countries/regions.

Microsoft, MS-DOS, Windows, and Windows XP are trademarks of Microsoft Corporation in the U.S. and other countries/regions.

Intel, Pentium, Intel Inside, and Celeron are trademarks of

Intel Corporation in the U.S. and other countries/regions.

Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorporated.

All other product names mentioned herein may be trademarks of their respective companies.

Compaq Computer Corporation shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Compaq Computer Corporation.

WARNING: Text flagged in this manner indicates that failure to follow directions could result in bodily harm or loss of life.

CAUTION: Text flagged in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

Text flagged in this manner represents a note with additional information relating to a topic.

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Contents

1 Getting Information and Updates

Warranty and Support Guide . . . . . . . . . 1–2

2 Setting Up the Computer

Turning On the

Computer for the First Time . . . . . . . . . . . 2–1

Registering with Compaq . . . . . . . . . . . . 2–2

Making Recovery CDs . . . . . . . . . . . . . . 2–3

Working in Comfort . . . . . . . . . . . . . . . . 2–3

Getting Started

3 Using the Computer

Using the Diskette (Floppy) Drive . . . . . . 3–2

Using the Hard Drive . . . . . . . . . . . . . . 3–3

Using the CD or DVD Drive . . . . . . . . . . 3–5

Support for Disc Types . . . . . . . . . . . 3–7

Using the Combo Drive . . . . . . . . . . . . . 3–7

Inserting and Removing a CD or DVD Disc . . . . . . . . . . . . . . 3–8

Listening to Music . . . . . . . . . . . . . . 3–9

Playing a Movie . . . . . . . . . . . . . . 3–10

Creating a CD . . . . . . . . . . . . . . . 3–11

Maintaining the CD or

DVD Drive . . . . . . . . . . . . . . . . . . 3–13

Using the DVD Writer Drive . . . . . . 3–13 iii

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Using the Mouse . . . . . . . . . . . . . . . . . 3–14

Using the Scroll Mouse . . . . . . . . . . 3–15

Using the Optical Mouse . . . . . . . . . 3–16

Using the Wireless Optical

Mouse. . . . . . . . . . . . . . . . . . . . . . 3–17

Using the Compaq Keyboards. . . . . . . . 3–17

Using the Internet Buttons. . . . . . . . . 3–19

Customising the Internet Buttons . . . . 3–22

Modifying Monitor Display Properties. . . 3–22

Turning Off the Computer . . . . . . . . . . . 3–23

Printing. . . . . . . . . . . . . . . . . . . . . . . . 3–24

Using the Print Menu. . . . . . . . . . . . 3–24

Saving Energy . . . . . . . . . . . . . . . . . . . 3–25

Standby Mode . . . . . . . . . . . . . . . . 3–26

Hibernation Mode . . . . . . . . . . . . . 3–27

Automatic Standby or

Hibernation Mode . . . . . . . . . . . . . 3–28

4 Using the Internet

The Basics . . . . . . . . . . . . . . . . . . . . . . 4–1

What Is the Internet? . . . . . . . . . . . . 4–2

What Is a Hyperlink? . . . . . . . . . . . . 4–2

Web Browsers . . . . . . . . . . . . . . . . 4–3

E-mail . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Content Advisor . . . . . . . . . . . . . . . . . . 4–7

5 Maintaining the Computer

Routine Maintenance Guidelines . . . . . . 5–1

Preventive Maintenance. . . . . . . . . . . . . 5–2

Cleaning Up the Hard Drive . . . . . . . 5–3

Emptying the Recycle Bin . . . . . . . . . 5–4

Scanning the Hard Drive . . . . . . . . . 5–4

Defragmenting the Drive. . . . . . . . . . 5–5

Virus Protection . . . . . . . . . . . . . . . . . . 5–6

Getting Started

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6 Using Application Recovery and System Recovery

System Restore . . . . . . . . . . . . . . . . . . . 6–2

Application Recovery . . . . . . . . . . . . . . . 6–3

System Recovery . . . . . . . . . . . . . . . . . . 6–4

Using Compaq Recovery CD Creator . . . . 6–7

System Recovery Using Recovery CDs . . . 6–9

7 Finding Help & Support

Integrated Help Tool. . . . . . . . . . . . . . . . 7–2

Online Service and Support . . . . . . . . . . 7–2

Preparing to Ship the Computer. . . . . . . . 7–3

Solving Minor Problems . . . . . . . . . . . . . 7–4

8 Upgrading the Computer

Preparing the Computer . . . . . . . . . . . . 8–2

Removing or Upgrading a Drive . . . . . . . 8–6

Locating Drive Positions . . . . . . . . . . 8–7

Removing a Drive . . . . . . . . . . . . . . 8–7

Replacing or Adding a Drive . . . . . 8–13

Upgrading or Replacing Memory . . . . . 8–17

Removing a Memory Module . . . . . 8–18

Replacing or Adding a

Memory Module . . . . . . . . . . . . . . 8–19

Removing or Installing an

Expansion Card . . . . . . . . . . . . . . . . . 8–22

Reassembling the Computer . . . . . . . . . 8–27

Index

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1

Getting Information and Updates

Information about your computer is available in the printed documents that came with your computer and from the Compaq Web site. Use this guide as your first point of reference, and then refer to the following documents:

■ Quick Setup guide

■ Warranty and Support Guide

The Compaq Web site provides additional information about your computer:

■ For general information about products and services, go to http://www.compaq.com/athome/

■ For answers to computer support questions, go to http://www.compaq.com

Getting Started 1–1

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Getting Information and Updates

When requesting computer support, include the following information in your inquiry. Please write it down now for your future reference. (The serial number is found on a label attached to the chassis of your computer.)

Product Name: ______________________________

Model Name: _______________________________

Serial Number: ______________________________

Date of Purchase: ____________________________

Warranty and

Support Guide

The Warranty and Support Guide describes the

Compaq commitment to repair or replace parts during the computer’s warranty period, and lists important Compaq telephone numbers.

In the event of a mechanical problem, contact

Compaq, not the retailer who sold you the computer.

Keep the guide in a safe place for future reference.

1–2 Getting Started

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2

Setting Up the Computer

Follow the steps shown in the Quick Setup guide to set up the computer in your work area. Then read the topics in this section describing how to turn on the computer for the first time, and finish the registration process.

After registering, install any software programs that came on CDs or DVDs included in the computer box (select models only).

Turning On the

Computer for the First Time

After you’ve finished connecting the components of your computer by using the steps illustrated in the

Quick Setup guide, you’re ready to turn on the computer.

First, press the Power button on the monitor. Then, to turn on the computer, press the Power button on the front of the PC.

Getting Started 2–1

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Setting Up the Computer

When you first turn on the computer, a series of startup screens appears. For some models, you choose your language: click an option to select your language, and then click OK . Confirm your selection by clicking Yes . Wait while the PC makes preparations. (It may take up to 15 minutes to set up the language on the PC.) To proceed with the initial Microsoft ® Windows ® setup, you must answer a few additional questions.

Registering with Compaq

As part of the initial setup in some countries/regions, you are prompted to register the computer with Compaq. It’s important to register so that you can be notified of changes and updates to the Compaq Presario.

We recommend that you register the Compaq

Presario at this time. You can register any of these ways:

■ When you first start up your computer, follow the onscreen instructions, and register as soon as you have a modem connection.

■ Double-click the Registration icon on your desktop, and follow the onscreen instructions.

The registration icon appears on your desktop only if you did not register during the initial setup of your computer.

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Setting Up the Computer

Making Recovery CDs

In the unlikely event that there is damage to the hard disk drive, or you have to replace it, you must use recovery CDs that you create to reinstall the operating system and software. Make the recovery

CDs for your PC by using the Compaq Recovery

CD Creator now, before a need occurs. Refer to “Using Compaq Recovery CD Creator” on page 6–7. This program assembles the necessary files and writes the information onto CDs.

To use the Compaq Recovery CD

Creator program, your PC must have a CD-RW drive or other drive that can write to CDs. If necessary, purchase a

Windows XP–compatible CD-RW drive from a computer or electronic store.

Working in Comfort

After assembling your computer, but before you begin using it, make sure the computer and your work area are properly set up to maintain your comfort and productivity. Refer to the printed

Safety and Comfort Guide included in your literature pack.

Getting Started 2–3

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Setting Up the Computer

2–4 Getting Started

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3

Using the Computer

The operation of your computer is controlled by two kinds of software:

■ The Microsoft Windows operating system, which governs the interaction of the computer’s hardware, peripherals, and software applications

■ Software applications, such as Microsoft

Works, which perform specific functions

You will find information about using applications and Microsoft Windows in the printed manuals and online Help that accompany them. For

Microsoft Windows, you can also press the Internet

Help G button on your keyboard to access the built-in Help and Support Centre.

This chapter provides introductory information about your computer’s hardware. For additional details, see Chapter 8, “Upgrading the Computer.”

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Using the Computer

Using the

Diskette (Floppy) Drive

The diskette drive (also known as a floppy drive) uses a 3.5" diskette (or floppy disk) to store files.

A diskette can hold up to 1.44 MB of data. Once information is copied onto a diskette, it remains until you delete or overwrite it.

■ To insert a diskette, hold it with the label facing up, and the arrow on the diskette pointing toward the drive; then gently push the diskette into the drive.

1

2

Inserting and Removing a Diskette

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Using the Computer

■ To remove a diskette, press the Eject button 1 on the diskette drive.

CAUTION: Wait until the diskette drive activity is complete (the activity light 2 stops glowing) before removing a diskette. Removing a diskette, when the drive is reading from or writing to the diskette, can damage the diskette or the information stored on it.

Remove the diskette from the drive prior to shutting down Microsoft Windows, so that Windows runs when you restart.

Using the Hard Drive

You can store computer operating files, applications, data, Internet files and personal files on your hard drive.

As you create and save files, download information from the Internet, install applications, or receive e-mail messages and attachments, your hard drive storage space diminishes. The amount of information you can store on your computer’s hard drive depends on the size of the drive, so you may want to check the available space before installing an application or copying a large amount of data.

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Using the Computer

To Check Hard Disk Space

1. Click the Start button on the Windows taskbar.

2. Click My Computer .

3. Click the hard disk drive you are checking, usually labelled (C:).

4. Notice the amount of free space listed in the

Details area, and make sure it is enough for your application or data.

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Using the Computer

Using the CD or DVD Drive

Your computer may have one or two optical drives — CD-ROM, CD-RW, DVD-ROM, and/or DVD+RW/+R drives — depending on the model you purchased. Some computers have a combination drive (known as a combo drive), which combines the functions of two drives into one. These drives feature either a DVD+RW/+R drive and a CD-RW drive, or a DVD-ROM and a CD-RW drive. Optical drives allow you to perform several different activities, such as storing information, listening to music, or viewing and creating movies.

DVD-ROM and DVD+RW/+R drives take longer to begin playback than CD drives because they must determine the type of media being played. If any of the drives fails to play a disc, check to make sure that the disc is inserted with the label facing up, and properly seated in the drive.

Getting Started 3–5

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Using the Computer

Comparison of Drives and Actions

Allows you to

Read CDs, CD-Rs, and CD-RWs

Read DVDs

Read data from CD

Listen to music

Record music onto a CD

Write data to disc for storage

View movies

Record home videos

CD-ROM

•

•

•

CD-RW

•

•

•

•

•

DVD-ROM

•

•

•

•

•

DVD+RW/+R

•

•

•

•

•

•

•

•

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Using the Computer

Support for Disc Types

You can use several different types of optical discs with your CD or DVD drives. The type of drive in your computer and the type of disc you use determine what you can do. For example, you can listen to music, but not record it, if you use a

CD-ROM disc in the CD drive. On the other hand, you can record and play back a DVD movie if you use a DVD+R or DVD+RW disc in the

DVD+RW/+R drive.

A DVD+R disc is compatible with more

DVD set-top players than a DVD+RW disc.

Using the Combo Drive

The combination drive is available on select models only. It combines the functions of two drives into one: either a DVD+RW/+R drive and a

CD-RW drive or a DVD-ROM and a CD-RW drive.

When you insert a disc into the combo drive, the computer automatically detects the type of disc:

■ If you insert a software program CD, it is available for use.

■ If you insert a music CD, a window opens for the program that plays CDs. See “Listening to

Music” on page 3–9.

■ If you insert a DVD movie, the Video window and WinDVD control panel open. See

“Playing a Movie” on page 3–10.

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Using the Computer

If you insert a blank CD-R or CD-RW disc, use

RecordNow to copy audio or data files. If you insert a blank DVD, a program opens for you to use to record to the disc. See “Using the

DVD Writer Drive” on page 3–13.

Inserting and Removing a CD or DVD Disc

To insert or remove a CD or DVD disc, follow the procedures below.

Your computer must be turned on before you can insert or remove a CD or DVD disc.

To Insert a Disc

1. Press the Load/Eject button to open the drive.

3–8

Inserting a CD or DVD disc

2. Carefully lift the disc from the disc case. Hold the disc by the edges and the centre hole only, to avoid touching the surface.

3. Place the disc, label side facing up, into the round area of the tray.

4. Press the Load/Eject button to close the drive.

Getting Started

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Using the Computer

To Remove a Disc

■ To remove the disc, press the Load/Eject button to open the drive.

Listening to Music

You can listen to music using any CD-ROM,

CD-RW, DVD-ROM, DVD+RW/+R, or combo drive.

To Listen to Music

1. Insert a CD or DVD disc.

2. Wait for the disc to start playing automatically.

If the disc does not play automatically, follow the onscreen instructions.

3. When you are finished listening, press the

Load/Eject button to eject the CD or DVD from the drive.

Getting Started

To Adjust the Volume

1. Click the Start button on the Windows taskbar.

2. Click Control Panel .

3. Click Sounds, Speech, and Audio

Devices .

4. Click Adjust the System Volume .

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Using the Computer

5. Make adjustments to the device and speaker volume levels.

6. Click Apply , and then OK .

3–10

Playing a Movie

You can play a DVD movie only on a DVD-ROM or

DVD+RW/+R drive.

To Play a Movie

1. Insert a DVD disc.

For best performance, close all other programs before playing a DVD movie.

2. Wait for the DVD to start playing automatically. If it does not, follow these steps.

a. Click the Start button on your Windows desktop.

b. Click All Programs , WinDVD , and then

WinDVD Player .

c. Click the Play button to start the movie.

3. Press the Load/Eject button to eject the DVD from the drive.

Getting Started

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Using the Computer

Creating a CD

There are several applications available for creating CDs. Compaq provides CD burning software on select models, to assist you with creating CDs.

Uses of the CD-RW Drive

You can create

An audio CD

A data CD

A direct copy of files

A copy of a CD

Jewel Case inserts and labels

To

Create personal music CDs with your favorite music tracks and MP3/WMA files.

Store data from files or folders on your hard disk. This feature is useful for backing up important files, or for sharing data with other people.

Write files directly to a CD-R and CD-RW just like you copy files to a disk drive.

You can drag and drop files from one drive to another in Windows Explorer.

Create an entire copy of a CD or a backup of data files.

Make custom jewel case inserts and CD labels to indicate the title and contents of a

CD (labels are sold separately).

Getting Started 3–11

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Using the Computer

You can use either CD-R or CD-RW discs to create your CDs. You can write to a CD-R disc only once; but you can write to, erase, rewrite to, and reuse a

CD-RW disc.

It is recommended that you use a CD-R disc if you are going to play it in a CD player, CD-ROM,

DVD-ROM, or DVD+RW/+R drive. CD-R discs are compatible with more players than are

CD-RW discs.

CD-RW discs are typically used for making data backups of your personal CDs and computer hard drive.

CD-R and CD-RW Disc Comparison

Allows you to

Write/Record to CD once

Write/Record to CD multiple times

Reuse CD

Erase information

CD-R

•

CD-RW

•

•

•

•

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Using the Computer

Maintaining the CD or DVD Drive

Keep the following guidelines in mind when maintaining and cleaning your CD or DVD drive:

■ Do not move the drive while it is operating.

■ Avoid exposing the drive to rapid changes in temperature.

■ If the drive is exposed to sudden change in temperature, wait one hour before turning off the computer.

■ Avoid exposing the drive to high temperatures or humidity, direct sunlight, or mechanical vibrations.

■ Clean the panel and controls with a soft, dry cloth.

■ Never spray cleaning fluids into the drive.

■ Unplug the computer if any liquids or objects fall into the drive.

Using the DVD Writer Drive

The DVD Writer drive is a DVD+RW/+R drive available on select models only.

The DVD Writer drive plays movie DVDs and music

CDs, reads data CDs and DVDs, and records files to DVD+RW, DVD-R, CD-R, and CD-RW discs.

There are two types of DVD discs:

DVD+RW/+R and DVD-R/RW. DVD-R,

DVD-RW, and DVD-RAM discs do not work in the DVD+RW/+R drive.

The guide for this drive is printed and included in the computer box if your computer has a

DVD Writer drive.

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Using the Computer

Using the Mouse

Your computer includes either a Scroll Mouse, an

Optical Mouse, or a Wireless Optical Mouse.

Mouse Components

1 Left mouse button

Click and quickly release to make screen selections.

Double-click and quickly release to open applications and files.

2 Scroll wheel Spin to move backward and forward through a document without having to continuously move the mouse.

Click to activate autoscroll.

3 Right mouse button

Click and quickly release to display application menu selections.

3–14 Getting Started

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If you wish, you can switch the functions of the left and right buttons of a mouse.

To Modify Mouse Buttons

1. Click the Start button from the Windows taskbar.

2. Click Control Panel .

3. Click Printers and Other Hardware .

4. Click Mouse .

5. Check “Switch primary and secondary buttons” on the Buttons tab.

6. Click OK to apply the changes.

Using the Computer

Using the Scroll Mouse

The mouse directs the cursor on the Windows desktop. Use the mouse to move quickly through a document or Web site.

Moving through a document or Web site with the scroll wheel is faster than using the scroll bar.

You can use the scroll wheel to:

■ Scroll forward or backward through a document or Web site by turning the scroll wheel forward or backward.

■ Autoscroll by pressing down on the scroll wheel until it clicks (you will see an autoscroll icon on your desktop). Move the mouse vertically, horizontally, or diagonally to scroll in the desired direction. The farther you move

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Using the Computer the cursor from the starting point icon, the faster the scrolling occurs. To stop autoscrolling, press any mouse button.

Autoscrolling does not work with some software.

Using the Optical Mouse

The optical mouse is available with select models.

It provides the same functions as the scroll mouse, but it uses an optical sensor instead of a mechanical ball to determine the position of the cursor on the screen. The surface on which you use the optical mouse plays an important role in tracking the cursor.

When using the optical mouse:

■ Use a mousepad or a white sheet of paper underneath your mouse. Using it on a glass or see-through surface inhibits the ability of the sensor to track the cursor.

■ Avoid using the mouse on a reflective surface, such as a mirror or shiny metal disk. This may cause tracking problems.

■ Some wood grains and grooved surfaces may also cause tracking problems.

■ If your mouse does not function properly, see the troubleshooting section “Optical Mouse” on page 7–25.

3–16 Getting Started

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Using the Computer

Using the Wireless Optical Mouse

The wireless optical mouse and wireless keyboard may be available. The wireless mouse provides the same functions as the optical mouse, but uses a receiver unit to communicate with your computer instead of a connector cable.

If your mouse does not function properly, see the troubleshooting section “Wireless Mouse” on page 7–26.

Using the

Compaq Keyboards

The keyboard has an arrangement of standard keys and special buttons. The illustration shows the location of the keys and buttons. The number and location of keys or buttons on your keyboard may vary from the illustration.

Getting Started

A wireless keyboard functions the same as the other keyboard types, except it uses a receiver unit to communicate with your computer instead of a connector cable.

The layout of the keyboards is the same, except where noted.

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Using the Computer

Compaq Internet Keyboard Components

1 Function keys Perform special functions, depending on the software application being used.

2 Internet buttons

3 Edit keys

Provide quick access to your favourite Web sites, services, and applications.

(Internet buttons are not available on all keyboards.)

Include the following: Insert, Home, Page Up, Delete, End, and Page Down.

4 Status lights

5

6

7

Numeric keys

Arrow keys

Application key*

Indicate a quick status of your computer and keyboard settings (Num Lock,

Caps Lock, and Scroll Lock).

The wireless keyboard has two additional status lights for indicating a low battery level for the keyboard and mouse.

Work like a calculator keypad.

Navigate through games or through a document or Web site. These keys allow you to move left, right, up, and down, using the keyboard instead of the mouse.

Opens pop-up menus (like the right mouse button) in a Microsoft Office application. May perform other functions in other software applications.

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Using the Computer

Compaq Internet Keyboard Components (Continued)

8 Windows Logo keys* Open the Start menu in Microsoft Windows. Used in combination with other keys to perform other functions.

9 Main keys Work like standard typewriter-style keys.

* Keys available in select geographic countries/regions.

Some keyboards may include buttons to adjust speaker volume or put the PC in standby mode.

Using the Internet Buttons

The Internet Buttons make accessing your favorite

Web sites, services, and applications easier and faster.

Several Internet Buttons are programmed to default to an Internet Web site when pressed. However, until you set up your

Internet Service Provider (ISP), the buttons take you to a window that guides you through the ISP setup process.

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Using the Computer

Internet Buttons

1 Instant Internet

2

3

4

5

Help

Search

E-mail

Community

Provides your daily starting point to the Internet. It connects you to a customisable Web page, filled with local weather, news, sports, and financial information.

Takes you to the Help and Support Centre, which provides information about your computer and computer-related peripherals as well as access links to online technical support.

Accesses a Web site that helps you locate news and information on the Internet.

Search for topics including news and information, shopping, graphics, music, and video.

Launches your e-mail application.

Launches an online community experience with chat, discussion boards, clubs, and more.

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Using the Computer

Internet Buttons (Continued)

6 Entertainment Connects you to the world of entertainment, featuring music downloads, streaming video, Webcasts, entertainment news, and reviews.

7 My Presario PC Takes you to the My Presario Web site.

8 Retail/Affinity

Central

Provides an instant connection to your computer store and a variety of leading consumer companies.

Internet Button functions and icons may vary by model and by country/region.

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Using the Computer

Customising the Internet Buttons

All Internet Buttons can be reprogrammed to open any software application or data file on your hard drive, or any Internet address.

To Reprogram the Internet Buttons

1. Click the Start button from the Windows taskbar.

2. Click Control Panel .

3. Click Printers and Other Hardware .

4. Double-click Easy Access Buttons . The

Easy Access Buttons dialog box displays.

5. Click the Help button on the Easy Access

Buttons dialog box for instructions.

Modifying Monitor Display

Properties

You can modify how information displays on your computer monitor.

To Modify the Display

1. Click the Start button from the Windows taskbar.

2. Click Control Panel .

3. Click Appearance and Themes .

4. Click Change the Screen Resolution .

5. Click and drag the Screen Resolution slide control on the Settings tab to display less or more on your screen.

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Moving the slide towards Less increases the size of text on your screen. Moving the slide towards

More decreases the size of text.

6. Click Apply .

7. Click OK .

Turning Off the Computer

When you are finished working or playing on the computer, it is a good idea to shut down the computer and turn it off. You can turn off the computer without pressing any buttons on the computer chassis.

Using the Computer

To Turn Off the Computer

1. Close any open software programs. To close programs, click the X in the upper-right corner of each window.

2. Click Start on the taskbar.

3. Click Turn Off Computer .

4. Click Turn Off .

5. Turn off the monitor.

For information on alternatives to turning off the computer, see “Saving Energy” on page 3–25.

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Using the Computer

Printing

You can print text and graphics from most applications and Internet sites if you have a printer connected to your computer and the necessary software installed for the printer.

For additional information on connecting a printer to your computer, see the setup documentation for the printer.

If you want to look at the document or graphic before you print it, you can use the Print Preview option on the File menu. This option is available in most applications.

Using the Print Menu

The Print menu is widely used in Windows applications. Although different applications may have different Print menu options, you can generally:

■ Select the printer.

■ Choose the page range (for example, all pages, current page, range of pages).

■ Determine the number of copies.

■ Select all, odd, or even pages in a range.

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Using the Computer

To Use the Print Menu

1. Click File on the menu bar.

2. Click Print .

3. Select your printing options.

Remember, the look and feel of the

Print dialog box varies from application to application.

4. Click OK .

Saving Energy

As an alternative to shutting down the computer, you can conserve energy by putting the computer into standby and then hibernation by setting the power management timers. You can also determine when your monitor and hard drive turn off.

The Microsoft Power Management System, included on your computer, provides a set of pre-set power schemes to assist you with conserving energy. You can use the pre-set values or set your own, as described in

“Automatic Standby or Hibernation Mode” on page 3–28.

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Using the Computer

Standby Mode

When the computer is in standby mode, it goes into a low-power state and the monitor is blank, as if it’s turned off. The next time you use the computer, any programs, folders, and documents that were open before you put the computer into standby are available again. With standby mode, you can save electricity without having to wait for the PC to go through the normal startup routine when you turn it on.

Standby mode also allows faxes to come through to the computer, and it enables the PC to automatically retrieve e-mail messages and download information from the Internet, if you have programmed the computer to do so.

To Manually Enter Standby Mode

1. Click Start on the taskbar.

2. Click Turn Off Computer .

3. Click Standby .

If the computer does not work properly when you wake it from standby, reset the computer: Press and hold the Power button on the front of the PC for approximately 5 seconds until the system turns off.

Then turn the computer back on.

Using the Power button to reset the system is not recommended, and should be used only as a last resort.

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Using the Computer

Hibernation Mode

When the computer is in hibernation mode, it saves everything that is in computer memory to the hard disk, turns off the monitor and the hard disk, and then turns itself off. When you turn on the computer again, everything (programs, folders, and documents) is restored to the screen.

To Manually Enter Hibernation Mode

1. Click Start on the taskbar.

2. Click Turn Off Computer .

3. Press the Shift key on the keyboard, and click

Hibernate .

If Hibernate is not present, you can set up your computer for hibernation; refer to “Automatic Standby or Hibernation

Mode” on page 3–28.

4. When you want to use the computer again after hibernation, press the Power button on the front of the PC.

If the computer does not work properly when you wake it from hibernation, restart the computer:

1. Click Start on the taskbar.

2. Click Turn Off Computer .

3. Click Restart .

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Using the Computer

Automatic Standby or

Hibernation Mode

To automatically put the computer into standby or hibernation mode, modify the power management settings.

To Modify the

Power Management Settings

1. Click Start on the taskbar.

2. Click Control Panel .

3. Click Performance and Maintenance .

4. Click Power Options .

5. Click the Hibernate tab to see if the auto-hibernation feature is enabled. A tick should appear in the Enable hibernation tick box. If necessary, click the tick box so that a tick appears in it and then click Apply .

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6. Click the Power Schemes tab to set the timers for standby and/or hibernation. In the

Power Schemes box, select a power scheme from the drop-down list. Choose the timers:

❏ To turn on auto-standby for computer, click a time (such as After 20 minutes ) in the System standby list.

Using the Computer

❏ To set the timer for auto-hibernation, click the time to elapse before hibernation

(such as After 1 hour ) in the System hibernates list.

If both standby and hibernation timers are set, the system hibernation timer must be set for a longer time than the system standby timer.

7. Click OK .

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Using the Computer

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4

Using the Internet

The Internet is a global, interlinked network of computers that allows you to connect your computer with others throughout the world. You can send and receive e-mail, find information on the World Wide Web, and access many other services.

The Basics

Before you begin surfing the Internet, ensure that your computer modem phone line or broadband cable is connected, as shown in the Quick Setup guide included with your computer.

Next, establish an Internet Service Provider (ISP) account. On certain models, Compaq provides a selection of ISPs for you to choose from; check your

Windows desktop.

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Using the Internet

What Is the Internet?

The Internet is a shared network of computers that transmits data and makes the electronic exchange of information possible. Documents are stored on servers (specialised computers) on the Internet.

Many of these documents are Web pages, part of the interlinked World Wide Web. They use

Hypertext Transfer protocol (HTTP) to deliver information in a format readable by your Web browser. Millions of documents, pictures, software files, and entertainment files are available on the

World Wide Web.

What Is a Hyperlink?

Imagine you’re reading a newspaper. On page 1, you may read something like “For more details, see page 3, column 2.”

A hyperlink on a Web page works the same way, except that the jump to related information occurs electronically, with a single click of the mouse to launch the hyperlink. You can move instantly from page to page, Web site to Web site. Linking files together is what gives the Web its name, weaving and connecting idea to idea, all over the world.

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Using the Internet

Web Browsers

A Web browser, like Microsoft Internet Explorer, lets you view and explore information on the Web.

Common features of a Web browser include:

■ Home page — your starting point for exploring the Web

■ Search engine — an application that searches for Web information you request

■ Bookmarks/Favorites — a list of Internet addresses you often visit

■ History list — a list of Web sites you have visited recently

Getting Started

E-mail

E-mail (electronic mail) allows you to send letters, pictures, postcards, even music and video clips, to anyone, instantaneously.

Outlook Express is the e-mail program that comes with your computer. You can use other e-mail programs, like AOL and Yahoo! Mail, if you wish.

To Set Up

Microsoft Outlook Express E-mail

1. Press the E-mail ƒ button on the keyboard.

If the Internet Connection Wizard starts, Outlook Express is not yet configured, and you must go through the configuration process. Contact your

Internet Service Provider (ISP) for the proper configuration settings.

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Using the Internet

2. Click the Send and Receive button on the toolbar. A dialogue box requesting your password is displayed.

To Send an E-mail

1. Press the E-mail ƒ button on the keyboard.

3. If you are prompted for a password, type it in.

4. Click Remember Password .

5. Click OK . You are now set up and ready to use e-mail.

4–4

2. Click the New Mail Message icon 1 .

3. Type the recipient’s e-mail address in the

To box 2 .

Getting Started

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4. Type the subject of your message in the

Subject box 3 .

Using the Internet

5. Type your message in the message window 4 .

6. Click Send 5 .

E-mail addresses contain no spaces and have a full-stop after the server name. Dashes and underscores may be used. Capital letters may be required. Confirm e-mail addresses with recipients prior to sending.

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Using the Internet

To Read Your E-mail Messages

Your ISP receives e-mail messages for you automatically, even when your computer is shut down. The ISP then stores your messages until you connect to the Internet, and then open your e-mail program and read them.

1. Press the E-mail

ƒ

button on the keyboard.

2. Click Inbox . New messages appear in bold type.

3. Double-click the message to display the message text.

4. Click the Close P button in the upper-right corner of the window to close the e-mail, or press the Delete key on the keyboard to delete the message.

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Using the Internet

Content Advisor

The Internet provides you with access to a wide variety of information, but some information may not be suitable for every viewer.

With Content Advisor, you can:

■ Control Internet access

■ Set up a password

■ Set up a list of Web sites that people who use your computer cannot view

■ Adjust the type of content people can view with or without your permission

To Restrict Internet Content

1. On the Windows desktop, click Start , and then click Control Panel .

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Using the Internet

2. In the Control Panel, click Network and

Internet Connections , and then click

Internet Options .

3. Click the Content tab 1 .

4. In the Content Advisor area, click Enable 2 .

5. Click Settings , and then type your password in the Password box.

6. Click a category in the list, and then drag the slider to set the limits you want to use.

7. Repeat this process for each category you want to limit, and then click OK .

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5

Maintaining the Computer

Routine and preventive maintenance for the computer is important. A few basic procedures help keep the computer in good operating condition.

Getting Started

Routine Maintenance

Guidelines

Keep the following care guidelines in mind when you are setting up or using your computer:

■ Operate the computer on a level surface.

■ Make sure you have at least 3 inches (8 cm) of space between the back of the unit and any cabinet or wall.

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Maintaining the Computer

■ Make sure you have at least 3 inches (8 cm) of space between the top of the monitor and any cabinet.

■ Never block vents or air intake areas for the computer or monitor.

■ Never operate the computer with the cover or side panel removed.

■ Keep the computer away from excessive heat, cold, moisture, and direct sunlight.

■ Keep liquids away from the computer and keyboard.

■ Turn off the computer before you:

❏ Wipe the exterior with soft, damp cloth

❏ Clean the air vents

Preventive Maintenance

Preventive maintenance is essential for keeping your computer in good working condition. A few basic tasks include:

■ Creating backup files

■ Deleting unwanted files

■ Defragmenting your hard drive

■ Running virus scan software

It is recommended that you back up files and defragment your hard drive at least monthly.

If you use your computer a great deal, you may want to perform these tasks more frequently.

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Maintaining the Computer

6. On the General tab, click Disk Cleanup .

Cleaning Up the Hard Drive

As you use your computer and store files, the hard drive begins to fill up and get cluttered, which ultimately affects performance. To prevent this, you can delete files that you are not using.

CAUTION: You should not delete any unfamiliar files. If in doubt, do not delete.

To Clean Up the Hard Drive

1. Close all open programs.

2. Click the Start button from the Windows taskbar.

3. Click My Computer .

4. Right-click the hard disk drive you want to clean up.

5. Click Properties on the pop-up menu.

Getting Started

7. Click the types of files you want to delete.

8. Click OK .

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Maintaining the Computer

Emptying the Recycle Bin

After you delete files from the hard drive, they are sent to the recycle bin. You can retrieve files that are sent to the recycle bin as long as you have not emptied it.

Once you empty the recycle bin, your files are permanently deleted.

To Empty the Recycle Bin

1. Double-click the Recycle Bin icon on your

Windows desktop.

2. On the File menu, click Empty Recycle Bin to delete all files.

3. Click Yes to confirm the deletion.

Scanning the Hard Drive

You can scan the hard drive to search for and repair errors.

Your computer may not have the ScanDisk application installed.

To Scan the Hard Drive

1. Close all open programs.

2. Click the Start button on the Windows taskbar.

3. Click My Computer .

4. Right-click the hard disk drive you want to check.

5. Click Properties .

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Maintaining the Computer

6. On the Tools tab, click the Check Now button.

7. Select the disk check options you want to use.

8. Click Start to begin scanning.

Getting Started

Defragmenting the Drive

You can improve the efficiency of the computer by defragmenting it regularly. Defragmenting moves the files closer together so that the hard drive space is used more effectively.

Your computer may not have defragmenting software installed or may use another type of defragmenter.

To Defragment the Hard Drive

1. Close all open programs.

2. Click the Start button on the Windows taskbar.

3. Click My Computer .

4. Right-click the hard disk drive you want to check.

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Maintaining the Computer

5. Click Properties .

6. On the Tools tab, click the Defragment

Now button.

7. Select the disk you want to defragment.

8. Click Defragment to begin.

Virus Protection

A computer virus can destroy information on the hard drive. You can get a virus from infected files accessed from:

■ An e-mail message or attachment

■ Downloading files from the Internet

■ A diskette (floppy disk)

■ A CD or DVD disc

5–6

Some viruses affect your computer immediately, while others may activate only if you open a certain file or do not delete them before a certain date.

Norton AntiVirus is installed on your computer with pre-set options that make your computer safe.

Your computer is scanned for viruses after you enable the Norton AntiVirus application.

You should take the following precautions to protect your computer:

■ Do not open unsolicited e-mail from unknown sources.

■ Download files only from sources you feel are safe.

■ Always scan documents for viruses before opening.

■ Make sure you have the latest version of Norton AntiVirus.

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If you have trouble running programs or accessing data, some files on your hard drive may have been corrupted. If so, you may be able to solve the problem with one of the following programs:

■ Microsoft System Restore, a component of the

Windows XP operating system

■ Compaq System Recovery or Compaq

Application Recovery

Getting Started

6

Using Application Recovery and System Recovery

WARNING: Compaq System

Recovery may require the use of recovery CDs. Recovery CDs contain a complete image of the original

Presario PC hard drive contents. Your

PC does not include recovery CDs.

To make your own recovery CDs, see

“Using Compaq Recovery CD Creator” on page 6–7.

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Using Application Recovery and System Recovery

Before using the Compaq Presario System

Recovery or Application Recovery programs, try using the System Restore.

System Restore

If software on your hard drive accidentally gets erased or damaged, try the Microsoft System

Restore feature in Windows XP to restore the computer system and program settings.

System Restore returns the computer settings to a selected restore point without affecting user programs or document files. Because it causes fewer changes to your system than Compaq

System Recovery, try Microsoft System Restore first, if the computer allows you to access the program.

To Use System Restore

1. Close all open programs.

2. Click the Start button on the Windows taskbar.

3. Click All Programs .

4. Click Accessories .

5. Click System Tools .

6. Click System Restore .

7. Follow the onscreen instructions.

WARNING: Try System Restore before using the Compaq System Recovery program.

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Using Application Recovery and System Recovery

Application Recovery

If an individual application or driver accidentally gets erased or damaged, you can reinstall the software using the Compaq Presario Application

Recovery program.

Not all models include the Application

Recovery program. Perform steps 1 through

5 of “To Start Application Recovery” on page 6–3.

Do not use Application Recovery to reinstall software programs that came on

CDs or DVDs included in the computer box.

Reinstall these programs directly from the

CDs or DVDs.

To Start Application Recovery

1. Close all applications and folders.

2. Click Start on the taskbar.

3. Choose All Programs .

4. Choose Compaq .

5. Click Compaq Application Recovery .

The recovery box appears.

6. Click Application Installation or Driver

Installation , and then click Next .

7. Select the driver or application program to install, and then click Install .

8. Follow the onscreen instructions.

9. Repeat steps 7 and 8 to install other drivers or applications.

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Using Application Recovery and System Recovery

10. When you have finished recovering applications or drivers, close the Application

Recovery program.

11. Click Start on the taskbar.

12. Click Turn Off Computer , and then click

Restart to restart the PC.

CAUTION: Do not skip this last step!

You must restart the computer when you finish recovering applications or drivers.

System Recovery

When other methods of repairing your system software (such as System Restore or Application

Recovery) fail, you may want to use the Compaq

Presario System Recovery program as a last resort to reinstall the software.

When needed, you can reinstall the operating system and the application software that was originally installed on your computer at the factory by using the System Recovery program.

CAUTION: The Compaq Presario

System Recovery program deletes any data or programs that you installed or created after purchase. Be sure to back up any data you want to save, onto a removable disc.

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Using Application Recovery and System Recovery

The System Recovery program uses a special recovery partition on the hard disk to store an image of the original software.

The system recovery image is in a partition area of the hard drive; this disk space is not available for your use.

In the unlikely event that you replace the hard drive, or somehow damage the data in the special recovery partition on the hard drive, you must use recovery CDs to reinstall the operating system and software to the hard disk drive. See “System

Recovery Using Recovery CDs” on page 6–9.

Make your own recovery CDs before you need them; see “Using Compaq Recovery CD Creator” on page 6–7.

To Start System Recovery

If the Computer Is Responding

1. Click Start on the taskbar.

2. Click Turn Off Computer , and then click

Turn Off .

3. Disconnect all peripheral devices from the

PC except the monitor, the keyboard, and the mouse.

4. Press the Power button to turn on the computer.

5. Click Start on the taskbar.

6. Choose All Programs .

7. Choose Compaq .

8. Click Compaq PC System Recovery .

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Using Application Recovery and System Recovery

9. Wait until the System Recovery box appears asking Do you really want to start Compaq PC

System Recovery?

10. Click Yes to continue with the recovery process.

11. Follow the onscreen instructions. Insert recovery CD #1, if directed.

12. Complete the computer startup, and finish the registration process. Then reconnect all peripheral devices.

To Start System Recovery

If the Computer Is Not Responding

1. If the computer is not responding, press and hold the Power button until the computer turns off.

2. Disconnect all peripheral devices from the

PC except the monitor, the keyboard, and the mouse.

3. Press the Power button to turn on the computer.

4. During the startup, when the black screen with the Compaq logo appears, press the F10 key on the keyboard. (You have only a few seconds to press the F10 key before the normal startup process continues.)

5. Follow the onscreen instructions. Insert recovery CD #1, if directed.

6. Complete the computer startup, and finish the registration process. Then reconnect all peripheral devices.

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Using Application Recovery and System Recovery

Using Compaq

Recovery CD Creator

Before you experience any problem, it is a good idea to make recovery CDs for your PC by using the Compaq Recovery CD Creator.

A recovery CD set is a complete image of the original Compaq Presario home PC hard disk drive contents and is matched to your PC model. The

CD set contains the operating system, drivers, and application software that was originally factory-installed on your computer.

You can use this program to make only one set of recovery CDs for your PC. The recovery CDs you create can only be used on your PC.

To use this program, your PC must have a

CD-RW drive or other drive that can write to CDs.

If necessary, purchase a Windows XP–compatible

CD-RW drive from a computer or electronic store.

The number of CDs in the recovery set depends on your PC model. The program tells you the number of CDs needed to make a set for your

PC. The process takes some time, including up to

30 minutes per CD to verify that the information is correct.

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Using Application Recovery and System Recovery

You can quit the process at any time. The next time you run the program, it begins where it left off.

If you quit the process when it is in the middle of creating a CD (before it has been completely written and verified), when you resume the Recovery CD Creator program, it starts at the beginning of recreating the incomplete CD.

To Run Compaq Recovery CD Creator

1. Close any open programs.

To close programs, click X in the upper-right corner of each window.

2. Click Start on the taskbar.

3. Choose All Programs .

4. Choose Compaq .

5. Click Compaq Recovery CD Creator .

The creator box appears.

6. Follow the onscreen instructions. Label each

CD disc as they finish.

7. Store the recovery CDs in a safe place for future use.

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Using Application Recovery and System Recovery

System Recovery

Using Recovery CDs

Make your own recovery CDs before you need them; see “Using Compaq Recovery CD Creator” on page 6–7.

The recovery CDs can be used only with the specified PC model. The CDs are licensed for use only with your specific Compaq Presario home PC.

The recovery CDs can install the operating system and software on your computer hard disk drive if the software becomes corrupted or is accidentally erased.

The recovery CDs provide two recovery options:

■ Standard Recovery: This is a non-destructive recovery for recovering factory-shipped programs, drivers, and the operating system without affecting any data files that you may have created since purchasing your PC.

Some data files may be difficult to find after the system recovery, so it is best to back up all hard disk files before performing a system recovery.

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Using Application Recovery and System Recovery

■ Full System Recovery: This recovery process erases and reformats the hard disk drive, creates a new hard disk partition, erases all added hard disk data, and then reinstalls the operating system. You must reinstall any software that was not installed on the computer at the factory.

If your PC has a blank or corrupted hard disk, you are only able to choose the full system recovery option.

To Start System Recovery

1. If the computer responds, back up all data files that you want to save onto removable media, such as CD-RW or diskette. Remove the backup CD or diskette from the PC.

2. Turn off the computer:

❏ If the computer responds, click Start on the taskbar, click Turn Off Computer , and then click Turn Off .

Or

❏ If the computer does not respond: Press and hold the Power button approximately

5 seconds until the computer turns off.

3. Disconnect all peripheral devices from the

PC except the monitor, the keyboard, and the mouse.

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Using Application Recovery and System Recovery

4. Press the Power button on the front of the PC to turn on the computer.

5. Enter the BIOS setup program during the startup by doing the following:

When the black screen with the Compaq logo appears, press the F1 key on the keyboard until Entering SETUP displays. (You have only a few seconds to press the F1 key before the normal setup process continues.) Wait until the

BIOS setup program opens.

6. Press the right arrow key to select Boot .

7. Press the down arrow key to select Boot

Device Priority , and then press Enter.

8. Change the first boot device to CD-ROM by using one of these methods:

❏ Press the down arrow key to select the

CD-ROM item. Press the + (plus) key to move the CD-ROM item up until it is the first item in the list.

❏ Press the down arrow key to highlight the First Boot Device selection. Press the

+ (plus) key until CD-ROM is the selection.

When installation is complete return the BIOS to the original setting.

9. Press the Eject button on the top CD-ROM drive, and wait for the tray to open. Insert

Recovery CD #1 and close the tray.

10. Press the F10 key to save the changes, and exit BIOS.

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Using Application Recovery and System Recovery

11. With Yes selected, press Enter.

The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions.

❏ For standard recovery, press R, and then press R again. Click Next to proceed with the non-destructive system recovery.

Click Yes to start the recovery. Insert the remaining CDs when directed.

Or

❏ If your PC hard disk drive is blank or corrupted, press R to perform a full system recovery. Insert the remaining CDs when directed.

12. When the recovery program finishes, click

Restart to restart the computer.

13. Before the computer restarts, the CD tray ejects. Remove the CD.

14. Return the BIOS to the original setting. Enter the BIOS setup program during the startup by doing the following:

When the black screen with the Compaq logo appears, press the F1 key on the keyboard until Entering SETUP displays. (You have only a few seconds to press the F1 key before the normal setup process continues.) Wait until the

BIOS setup program opens.

15. Press the right arrow key to select Boot .

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Using Application Recovery and System Recovery

16. Press the down arrow key to select Boot

Device Priority , and then press Enter.

17. Change the first boot device using one of these methods:

❏ Press the down arrow or up arrow key to select the CD-ROM item. Press the – (minus) key to move the CD-ROM item down until it is the third item in the list.

❏ Press the down arrow key to highlight the First Boot Device selection. Press the

+ (plus) key until Floppy is the selection.

18. Press the F10 key to save the changes, and exit BIOS.

19. With Yes selected, press Enter.

After the computer restarts, a series of startup screens appear. To proceed with the initial

Microsoft Windows setup, you must answer a few questions onscreen.

20. Complete the registration process, and then reconnect all peripheral devices.

21. Reinstall any software you installed after you purchased the computer.

22. Copy data files you saved on the backup CD or diskette (floppy disk) to your hard disk.

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Using Application Recovery and System Recovery

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7

Finding Help & Support

This chapter provides information for identifying and solving common problems that may occur with your computer. You can easily diagnose and solve many computer problems on your own, without contacting a Compaq Support Specialist.

If you have a computer problem or question, check the following resources for answers:

■ Review this chapter.

■ Press the Internet Help G button on your keyboard to access the built-in Help and

Support Centre.

Getting Started

■ Visit the Help and Support Web site at: http://www.compaq.com

■ Contact a Compaq Support Specialist at the telephone number listed in the Warranty and

Support Guide .

The Web sites listed in this chapter may be specific to certain geographic countries/regions, and they may be in

English only.

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Finding Help & Support

Integrated Help Tool

If you don’t find what you need in this chapter, press the Help G button on your keyboard. This accesses an integrated help and assistance tool from Microsoft and Compaq, the Help and Support

Centre, which provides:

■ Answers to questions about your hardware or software

■ Help installing new peripherals or software applications

■ Resolutions to hardware or software problems

■ Access to the latest drivers, updates, and downloads

7–2

Online Service and Support

Go to http://www.compaq.com for rapid access to accurate service and support solutions. Whether you are a novice or a technical expert, knowledge, information, and assistance are available when and where you need them.

■ Do you need access to drivers and product documentation? Find original product drivers, the latest updates and software fixes, warranty information, and product documentation.

■ Join the Compaq Customer Communities, where novices and technical experts collaborate to share knowledge, information, and assistance. Participate in existing product discussions, review commonly asked questions, and answer or post new questions to a community of users (not available in all countries/regions).

Getting Started

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Finding Help & Support

■ Open an online service event with a

Compaq Support Specialist. Do you have a product warranty issue or need to contact a technical expert? Contact Compaq online for the fastest time to a solution (not available in all countries/regions). To ensure proper handling of your service event, please include your:

❏ Product model number

❏ Product serial number (found on a label attached to the chassis)

❏ Date of purchase

❏ Detailed description of your issue or question

Preparing to

Ship the Computer

If you have to ship the computer to Compaq for service, follow these guidelines when preparing it for shipment:

■ Back up the hard drive.

■ Make sure the backup media are not exposed to electrical or magnetic impulses.

■ Remove any diskette, CD, or DVD from the drive, and store it separately.

■ Insert a blank diskette (floppy) into the disk drive.

■ Turn off the computer and external devices.

The hard drive automatically locks when the computer is turned off.

Getting Started 7–3

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Finding Help & Support

■ Disconnect all power cords from the electrical socket, and then from the computer and external devices.

■ Pack the computer and external devices in their original packing boxes or in sufficient packing material to protect them.

Solving Minor Problems

Before contacting a Compaq Support Specialist, keep in mind that the information needed to correct the problem may be at your fingertips. Try pressing the Internet Help G button on your keyboard.

You may also find what you need in this troubleshooting section. For each situation, the

Symptom indicates the sign or warning message for the type of problem you are having. The

Problem identifies one or more reasons why the symptom may have occurred. The Solution describes what you should do to try to solve the problem.

Some of the symptoms listed for certain troubleshooting problems will not apply to your computer. For problems relating specifically to the monitor or printer, refer to the documentation that came with that equipment.

7–4 Getting Started

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Finding Help & Support

Audio

Symptom

No sound.

Getting Started

Problem

Volume is muted.

Speakers are turned off.

Speaker cables are not properly connected.

Computer is in standby mode.

Solution

1. On the Windows desktop, click Start , and then click Control Panel .

2. Click Sounds, Speech, and Audio Devices , and then click Sounds and Audio Devices .

3. Click the Mute tick box to remove the tick from the box.

If your speakers have a power button, check whether it is turned on (select models only).

Turn off your computer using the normal “Turn Off

Computer” procedure, and reconnect the speakers.

Press the Power button to resume from standby mode.

7–5

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Finding Help & Support

CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive

Symptom Problem

CD-ROM, CD-RW,

DVD-ROM, or DVD+RW/+R drive cannot read a disc or takes too long to start.

CD has been inserted upside down.

The DVD-ROM drive takes longer to start because it has to determine the type of media being played, such as audio or video.

CD or DVD disc is dirty.

Solution

Reinsert the CD with the label facing up.

Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed in this topic.

Clean the CD or DVD with a CD cleaning kit, available from most computer stores.

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Finding Help & Support

CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive (Continued)

Symptom Problem

CD-ROM, CD-RW,

DVD-ROM, or DVD+RW/+R drive cannot read a disc or takes too long to start.

(Continued)

Windows does not detect

CD-ROM or DVD-ROM driver.

Solution

1. On the Windows desktop, click Start , and then click Control Panel .

2. Click Performance and Maintenance , and then click System .

3. Click the Hardware tab, and then click

Device Manager button.

4. Click the plus sign + next to the CD/DVD-ROM drives, and select the drive you are having a problem with.

5. Click Action menu item, and select Uninstall .

6. Restart your computer, and let Windows detect the

CD or DVD driver.

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Finding Help & Support

CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive (Continued)

Symptom

Recording audio CDs is difficult or impossible.

Problem

Wrong disc type or poor quality disc.

Solution

Verify that you are using the correct disc type (media) for the drive.

Try a different brand of disc. Quality varies widely between manufacturers.

7–8 Getting Started

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Finding Help & Support

Diskette (Floppy) Drive

Symptom

Unable to read the diskette

(floppy disk).

Invalid system disk message is displayed.

Problem

A non-formatted diskette has been inserted.

Solution

To format the diskette:

1. On the Windows desktop, click Start and then click My Computer .

2. Right-click the 3½ Floppy (A:) icon.

3. Select Format from the pop-up menu.

4. Select the desired options, and click Start to begin formatting the diskette.

Replace the diskette with a new one.

Diskette is damaged.

A diskette has been left in the drive.

When drive activity stops, remove the diskette and press the Spacebar. The computer should start up.

Diskette error has occurred.

Restart your computer by pressing the Power button.

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Finding Help & Support

Diskette (Floppy) Drive (Continued)

Symptom Problem Solution

Diskette drive light stays on.

Diskette has been improperly inserted.

Remove the diskette and reinsert it: Insert the edge with the sliding cover into the drive, face up, and push the diskette in until it stops.

Diskette drive is damaged.

Press the Help G button on the keyboard to access the Compaq Help & Support Centre, or refer to the

Warranty and Support Guide for details.

Diskette drive cannot save information to the diskette.

Diskette is full or the file is too big.

Diskette is write-protected.

Use another diskette or compress the file to reduce the size.

Slide the write-protection tab to the unlocked position on the diskette.

File Save command not properly executed.

Diskette is damaged.

When saving information to the diskette drive, verify that you are using the correct drive letter.

Replace the diskette.

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Finding Help & Support

Diskette (Floppy) Drive (Continued)

Symptom

Diskette drive cannot save information to the diskette.

(Continued)

Problem

Diskette is not formatted.

Solution

To format the diskette:

1. On the Windows desktop, click Start , and then click My Computer .

2. Right-click the 3½ Floppy (A:) icon.

3. Select Format from the pop-up menu.

4. Select the desired options, and click Start .

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Finding Help & Support

Diskette (Floppy) Drive (Continued)

Symptom

Diskette drive cannot read a diskette.

Drive not found.

Problem

Diskette is not formatted.

Diskette drive has failed.

Internal cable is loose.

Solution

To format the diskette:

1. On the Windows desktop, click Start , and then click My Computer .

2. Right-click the 3½ Floppy (A:) icon.

3. Select Format from the pop-up menu.

4. Select the desired options, and click Start to begin formatting the diskette.

Press the Help G button on the keyboard to access the Compaq Help & Support Centre, or refer to the

Warranty and Support Guide for details.

Press the Help G button on the keyboard to access the Compaq Help & Support Centre, or refer to the

Warranty and Support Guide for details.

7–12 Getting Started

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Finding Help & Support

Display (Monitor)

Symptom Problem Solution

If you encounter display problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in this table.

Screen is blank, and monitor power light is not lit.

Monitor power cable is not connected to the monitor or to the wall socket.

Reconnect the power plug on the back of the monitor and on the wall socket.

Monitor is not turned on.

Press the Power button on the front of the monitor.

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Finding Help & Support

Display (Monitor) (Continued)

Symptom

Screen is blank.

Problem

Monitor connector cable is not properly connected to the back of the computer.

Screen saver is enabled.

Computer is in standby mode.

Solution

Inspect the monitor video connector for bent pins. If no pins are bent, reconnect the monitor connector cable on the back of the computer.

Press any key or move the mouse to make the screen display visible again.

Press the Power button to resume from standby mode.

7–14 Getting Started

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Finding Help & Support

Hard Drive

Symptom

Computer seems to be locked up.

Problem

Program in use has stopped responding to commands.

Hard drive error message is displayed.

Part of hard drive has failed or is about to fail.

Getting Started

Solution

Use the Windows Task Manager to close any programs not responding:

1. Press the Crtl, Alt, and Del keys at the same time.

2. Click the Task Manager button.

3. Select the program that is not responding, and click End Task .

Or

Attempt the normal Windows “Turn Off Computer” procedure. If this fails, press the Power button for

4 or more seconds to turn off the power. To restart your computer, press the Power button again.

Press the Help G button on the keyboard to access the

Help and Support Centre, or refer to the Warranty and

Support Guide for details.

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Finding Help & Support

Hardware Installation

Symptom

A new device is not recognised as part of the system.

Problem

Device driver is not installed.

Device is not seated or connected properly.

Cable(s) of new external device are loose or power cables are unplugged.

Solution

Install the device driver from the CD or diskette provided with the device, or download and install the driver from the device manufacturer’s Web site.

Alternatively, you may need an updated driver for

Windows XP. Contact the device vendor directly for an update.

Ensure that the device is properly and securely connected and that the pins in the connector are not bent down.

Ensure that all cables are properly and securely connected and that the pins in the cable or connector are not bent down.

7–16 Getting Started

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Finding Help & Support

Hardware Installation (Continued)

Symptom

A new device is not recognised as part of the system.

(Continued)

Problem

Power switch of new external device is not turned on.

When the system advised you of changes to the configuration, you did not accept them.

A Plug and Play board may not automatically configure when added if the default configuration conflicts with other devices.

Solution

Turn off the computer, turn on the external device, and then turn on the computer to integrate the device with the computer system.

Restart the computer and follow the instructions for accepting the changes.

Deselect the automatic settings in the operating system for the board, and choose a basic configuration that doesn’t cause a resource conflict.

You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict.

Getting Started 7–17

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Finding Help & Support

Internet Access

Symptom

Cannot connect to the

Internet.

Problem

Internet Service Provider

(ISP) account is not set up properly.

Modem is not set up properly.

Solution

Verify Internet settings, or contact your ISP for assistance.

Web browser is not set up properly.

Reconnect the modem, verifying connections: telephone line to telephone (for external phone sets) and telephone line to wall socket (from computer to wall).

Verify that the Web browser is installed and set up to work with your ISP.

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Finding Help & Support

Internet Access (Continued)

Symptom

Cannot automatically start Internet programs.

Problem

You must log in to your

ISP before some programs will start.

Solution

Log in to your ISP, and launch the desired program.

Getting Started 7–19

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Finding Help & Support

Internet Access (Continued)

Symptom

Internet takes too long to download Web sites.

Problem

Modem is not set up properly.

7–20

Solution

Verify that the correct modem speed and COM port are selected:

1. Click Start , and then click Control Panel .

2. Click Printers and Other Hardware .

3. Click Phone and Modem Options .

4. Select the Modems tab, and then click the

Properties button.

5. Under Device status , verify the modem is working properly.

6. Under Device usage , verify the modem is enabled.

7. If there are further problems, click the

Troubleshoot button and follow the onscreen instructions.

Getting Started

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Finding Help & Support

Keyboard and Scroll Mouse

Symptom

Keyboard commands and typing are not recognised by the computer.

Problem

Keyboard connector is not properly connected.

Program in use has stopped responding to commands.

Keyboard is damaged.

Solution

1. On the Windows desktop, click the Start button.

2. Click Turn Off Computer .

3. Select Turn Off .

4. After the shutdown is complete, reconnect the keyboard to the back of your computer, and restart your computer.

Shut down your computer using the mouse. If your mouse cannot activate a shutdown, refer to the solution

“Shut down your computer using the keyboard:” on page 7–23.

Refer to the Warranty and Support Guide for details.

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Finding Help & Support

Keyboard and Scroll Mouse (Continued)

Symptom

Cursor will not move using the arrow keys on the keypad.

Wireless keyboard does not work after installation or is not detected.

Wireless keyboard works intermittently or not at all.

Problem

The Num Lock key may be on.

Keyboard batteries are low or empty.

There is an ID conflict with another wireless device.

Solution

Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys.

Replace the two AA Alkaline batteries in the wireless keyboard by following the instructions provided with the keyboard.

Change the ID channel by pressing the connect button on the wireless keyboard.

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Finding Help & Support

Keyboard and Scroll Mouse (Continued)

Symptom

Mouse does not respond to movement or is too slow.

Problem

Mouse connector is not properly plugged into the back of the computer.

Solution

Shut down your computer using the keyboard:

1. Press the Ctrl and Esc keys at the same time to display the Start menu.

2. Use the up or down arrow key to select

Turn Off Computer , and then press the

Enter key.

3. Use the up or down arrow key to select the

Turn Off option, and then press the Enter key.

4. After the shutdown is complete, plug the mouse connector into the back of your computer and restart your computer.

Program in use has stopped responding to commands.

Shut down your computer using the keyboard, as described above.

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Finding Help & Support

Keyboard and Scroll Mouse (Continued)

Symptom Problem

Mouse moves only vertically or horizontally.

Mouse roller ball is dirty.

Mouse needs repair.

Solution

Remove roller ball cover from bottom of mouse and clean with mouse cleaning kit (available from most computer stores).

See the Warranty and Support Guide for details.

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Finding Help & Support

Optical Mouse

Symptom

Mouse does not work after installation or is not detected.

Mouse does not track cursor well.

Mouse is not connected properly.

Problem Solution

Try unplugging and then reconnecting the mouse cable to your computer. The mouse cable goes into the computer’s PS/2 port.

The optical sensor uses the pattern of the surface to track the position of the cursor. Reflective surfaces, grooved surfaced, glass, or other see-through surfaces inhibit the ability of the sensor to track the cursor.

Place the mouse on a mousepad or white sheet of paper.

Getting Started 7–25

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Finding Help & Support

Wireless Mouse

Symptom

Mouse does not work after installation or is not detected.

Mouse works intermittently or not at all.

Mouse does not track cursor well.

Problem

Mouse batteries are low or empty.

Solution

Replace the two AA Alkaline batteries in the mouse by following the instructions provided with the mouse.

There is an ID conflict with another wireless device.

Change the ID channel by pressing the connect button on the wireless mouse.

The optical sensor uses the pattern of the surface to track the position of the cursor. Reflective surfaces, grooved surfaced, glass, or other see-through surfaces inhibit the ability of the sensor to track the cursor.

Place the mouse on a mousepad or white sheet of paper.

7–26 Getting Started

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Finding Help & Support

Memory

Symptom

Insufficient memory message is displayed.

Getting Started

Problem

All memory in the computer is being used by open programs, and memory is needed for a desired task.

Solution

Close all open programs, and then try desired task again.

Or

Restart your computer:

1. On the Windows desktop, click the Start button.

2. Click Turn Off Computer .

3. Select Restart .

Or

1. Press the Help G button.

2. Select Adjust your startup resources to improve performance or Improve your hard drive performance .

3. Follow the onscreen instructions.

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Finding Help & Support

Power

Symptom

Computer will not turn on and/or start.

Problem

Computer is not securely connected to an external power source.

Solution

Connect to an external power source. Ensure that cables connecting the computer to the external power source are plugged in properly.

Line voltage selection switch is not in the proper position for your country/region

(115V/230V).

Set the line voltage selection switch to the correct setting for your country/region, or call Compaq

Technical Support for assistance. Refer to the

Warranty and Support Guide for details.

Wall socket is defective.

System files may have been damaged.

Test the socket by plugging a different electrical device into the socket.

Restore the system. See “Virus Protection” on page 5–6 or refer to the Warranty and

Support Guide .

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Finding Help & Support

Power (Continued)

Symptom

Computer will not turn on and/or start.

(Continued)

Problem

Wrong memory modules were used in the upgrade, or memory modules were installed in the wrong location.

Hard drive is damaged.

Drive power, data, or power supply cables may not be properly connected.

Computer appears locked up and won’t turn off when the power button is pressed.

Software control of the power switch is not functional.

Solution

Reinstall the old memory to return your computer to its original state. Refer to “Upgrading or Replacing

Memory” on page 8–17 for instructions.

Refer to the Warranty and Support Guide for details.

Reseat drive power, data and power supply cables.

See Chapter 8, “Upgrading the Computer” for instructions.

Press and hold the Power button for at least 4 seconds until the computer turns off.

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Finding Help & Support

Power (Continued)

Symptom

Computer powered off automatically.

Problem

The unit temperature was exceeded. The fan may be blocked.

The unit temperature was exceeded because the computer was functioning with the cover or access panel removed.

Processor or system fan has failed.

Solution

1. Unit is in an exceedingly hot environment. Let it cool down.

2. Ensure computer air vents are not blocked, and internal fan is running.

Replace cover or access panel, and let the computer cool down before attempting to turn on power to the computer.

Refer to the Warranty and Support Guide for details.

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Finding Help & Support

Miscellaneous

Symptom

Computer date and time display is incorrect.

Printer problems.

Problem

RTC (real-time clock) battery may need to be replaced. Battery life is approximately 3–5 years.

Printer will not print.

Solution

First, reset the date and time in your operating system.

If the problem persists, replace the RTC battery. Refer to the Warranty and Support Guide for details.

If you encounter printer problems, refer to the documentation that came with your printer.

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Finding Help & Support

Miscellaneous (Continued)

Symptom

Illegal Operation has

Occurred error message is displayed.

Problem

Configuration files are corrupt.

Software being used is not Microsoft-certified for your version of Windows.

Solution

If possible, save all data, close all programs, and restart your computer. If the error message returns, press the Help G button on the keyboard to access the

Help and Support Centre and select Undo harmful or unintended changes to your system .

Verify that the software is certified by Microsoft for your version of Windows (see program packaging for this information).

7–32 Getting Started

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You can replace or upgrade several components in your computer. This chapter describes procedures for accessing the internal parts of the computer, and installing components.

8

Upgrading the Computer

The procedures for the 6000 and 8000 models are the same, except where noted.

Getting Started 8–1

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Upgrading the Computer

Preparing the Computer

Before you upgrade any component in your computer, you need to prepare the computer so that you can safely handle it and the components.

CAUTION: Static electricity can damage the electronic components of the computer or optional equipment.

Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object.

1. Remove any diskette or optical disc (CD or

DVD) from the computer.

2. To shut down the computer, click the Start button, and then click Turn Off Computer .

The Turn Off Computer dialog box displays.

Click Turn Off to turn the computer off.

8–2

3. Disconnect the modem/phone cable, if present.

4. Disconnect the power cord from the electrical socket 1 and then from the computer 2 .

Disconnecting the Power Cord

Getting Started

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Upgrading the Computer

WARNING: To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall socket, and allow the internal system components to cool before touching.

5. Disconnect all external devices connected to the computer.

6. Lay the computer on its side with the access panel (the side with the pull grip) facing up.

7. Remove the access panel by loosening the screw(s) 1 that secures the access panel to the computer chassis. Slide the access panel back 2 about 1 inch (2.5 cm), and then lift it up and off the unit.

Getting Started

Removing the Computer Access Panel on the

6000 model

WARNING: Beware of sharp edges inside the chassis.

8–3

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Upgrading the Computer

❏ To remove the front bezel from the 6000 model, gently pry the top section 1 of the bezel away from the chassis. On the inside of the front bezel, press the centre two tabs

(not the bottom tabs) to release the bezel, and then pull it from the chassis 2 .

Removing the Computer Access Panel on the

8000 model

8. Remove the front bezel by following the appropriate method for your computer model.

8–4

Removing the Front Bezel from the 6000 model

Getting Started

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❏ To remove the front bezel from the 8000 model, push up on the two release tabs 1 , and then rotate the front bezel away from the chassis to release it 2 .

Getting Started

Upgrading the Computer

Removing the Front Bezel from the 8000 model

8–5

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Upgrading the Computer

Removing or

Upgrading a Drive

Depending on your computer configuration, you may have up to four of the following storage drives in your computer.

■ CD-ROM or CD-RW drive

■ DVD-ROM or DVD+RW/+R drive

■ Hard drive

■ Diskette drive

This section describes the procedure for replacing or upgrading your storage drives. You will need a Torx or flathead screwdriver to replace any of the drives.

CAUTION: Make sure you back up your personal files on the hard drive to an external storage device, such as a

CD, before removing the hard drive.

Failure to do so will result in data loss.

After replacing the hard drive, you need to run System Recovery CDs to load the Compaq factory installed files.

See “Virus Protection” on page 5–6 for details.

8–6 Getting Started

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Locating Drive Positions

Drive Positions on the 6000/8000 (6000 shown)

Getting Started

Upgrading the Computer

3

4

1

2

Optical drive (may be a CD-ROM, CD-RW,

DVD-ROM, or DVD+RW/+R drive)

Second optical drive (may be a DVD-ROM,

DVD+RW/+R, CD-ROM, or CD-RW drive)

Diskette drive

Hard drive

Removing a Drive

1. Locate the drive you want to remove. See

“Locating Drive Positions” on page 8–7 for details.

2. Complete the procedure described in

“Preparing the Computer” on page 8–2.

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Upgrading the Computer

3. Disconnect the power cable 1 and data cable 2 from the back of the drive you want to remove, as indicated in the following illustrations. Use a gentle rocking motion.

Some units may have a sound cable. If so, disconnect the sound cable 3 .

Disconnecting the Optical Drive Cables

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Upgrading the Computer

Disconnecting the Diskette (Floppy) Drive Cables Disconnecting the Hard Drive Cables

Getting Started 8–9

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Upgrading the Computer

4. Release the drive from the chassis by following the method appropriate for your computer model.

❏ To release a drive from the chassis of the

6000 model, lift the release tab 1 on the latch drive bracket of the drive you want to remove, and then slide the drive from its drive bay 2 . (The latch drive bracket secures the drives in their respective positions in the chassis.)

Removing a Drive from the 6000 model

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❏ To release a drive from the chassis of the 8000 model, slide the drive lock mechanism 1 to unlock the drive in the drive bay and pull the drive out of the drive bay 2 .

Upgrading the Computer

5. For both the 6000 and 8000 models, if you are replacing the old drive with a new drive, remove the four screws 3 (two on each side) from the old drive. You need these screws to install the new drive.

If you have the 6000 model, you are finished with the task of removing a drive from the chassis. If you have the

8000 model and you removed either a hard drive or an optical drive, you are also finished with this task. If you have the 8000 model and you removed a diskette drive, continue to step 6.

Removing a drive from the 8000 model

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Upgrading the Computer

6. For an 8000 model diskette drive, squeeze inward on both sides of the bracket brace and lift the brace up and out 1 . Remove the drive bezel 2 . Remove the two sets of screws 3

(left and right side) that secure the drive to the drive adapter. Lift the diskette drive out of the drive adapter 4 . Ensure that the guide screws

5 (left and right side) are left in the drive adapter.

8–12

Removing a Floppy Drive from the Drive Adapter on the 8000 model

Getting Started

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Upgrading the Computer

Replacing or Adding a Drive

The steps to replace or add a drive are the same for both the 6000 and 8000 models, except when you are replacing a diskette drive on the

8000 model. If you are replacing a diskette drive on the 8000 model, before starting step 1 in the following instructions, you need to fit the diskette drive in a diskette drive adapter as described in “Reassembling the Diskette Adapter” on page 8–16.

If you are replacing or adding any drive other than a diskette drive on the 8000 model, begin with step 1 in the following instructions.

To Replace or Add a Drive

1. Install four guide screws on the sides of the drive (two on each side). The screws help guide the drive into its proper position in the bay.

❏ When replacing a drive on either the

6000 and 8000 model, place the screws that you removed from the old drive in the new drive.

❏ When adding a second hard drive on the 8000 model, use the four extra guide screws that are attached to the chassis under the front bezel.

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Upgrading the Computer

2. Slide the drive into the drive bay 1 , making sure to align the guide screws with the guide slots, until it snaps into place.

3. Reconnect the power and data cables to your drive as indicated in the following illustrations.

8–14

Sliding the Drive into the Drive Bay on the

6000/8000 (6000 shown)

Reconnecting the Diskette Drive Cables

Getting Started

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Upgrading the Computer

Reconnecting the Hard Drive Cables

Getting Started

Reconnecting the Optical Drive Cables

An optical drive for the 8000 model may include a sound cable. Connect this cable also.

8–15

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Upgrading the Computer

4. Complete the procedure described in

“Reassembling the Computer” on page 8–27.

5. Turn on the computer.

6. If you replaced the hard drive, restore the system, software drivers, and any software applications that were pre-installed on the computer from Compaq. See “System

Recovery Using Recovery CDs” on page 6–9 for details. When the recovery process is completed, reinstall the personal files that you backed up before replacing your hard drive.

Reassembling the Diskette Adapter

On the 8000 model, the diskette drive is enclosed in an adapter. (The 6000 model does not need an adapter.) To replace or add a new diskette drive to the 8000 model, you need to reassemble the adapter around the diskette drive.

1. Lower the diskette drive into the adapter 1 .

Ensure that the holes are aligned, and reinstall the screws 2 that secure the diskette drive to the adapter.

2. Snap the drive bezel into place 3 . Press inward on each side of the bracket brace 4 , and lower the bezel until it snaps into place.

Ensure that the guide screws 5 are installed in the adapter.

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3. Return to “Replacing or Adding a Drive” on page 8–13, and begin with step 1.

Upgrading the Computer

Upgrading or Replacing

Memory

Your computer comes with random access memory (RAM), which temporarily stores data and instructions on your computer. You can install memory expansion modules in the memory expansion slots in the computer. The procedures for upgrading or replacing these modules are the same for the 6000 and 8000 models.

Replacing the Diskette Drive Adapter on the

8000 model

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Upgrading the Computer

Removing a Memory Module

CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.

1. Complete the procedure described in

“Preparing the Computer” on page 8–2, but do not remove the front bezel.

2. Locate the memory module inside your computer. See the following illustration for the location of the memory modules 1 , memory slots 2 , and release latches 3 on the system board.

8–18

Locating the Memory Module

The location and number of memory modules may vary slightly by model.

Getting Started

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3. Open both latches of the memory module socket 1 found at each end of the memory module. Lift the memory module 2 from the memory slot.

Upgrading the Computer

Replacing or Adding a Memory Module

Upgrade the memory in your computer with memory of the same type and speed as the memory originally installed in your computer.

You can find out exactly what type of memory is in your computer at the http://www.compaq.com/athome/memory/

Web site (not available in all languages).

CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.

Removing a Memory Module

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Upgrading the Computer

1. Open both latches of the memory module socket 1 .

❏ If you are replacing a memory module, put the new memory module in the same memory slot from which the old memory was removed.

❏ If you are adding a memory module, install the new module into the socket nearest the preinstalled module, and install additional modules in the next available sockets.

8–20

Opening the Latches on the

Memory Module Socket

Getting Started

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2. The memory module can be installed in only one way. Match the notch on the module 1 with the tab on the memory socket. Push the module carefully and firmly into the slot ensuring that the latches 2 on both ends snap into place.

Upgrading the Computer

3. Complete the procedure described in “Reassembling the Computer” on page 8–27 of this guide.

If a blank screen is displayed after replacing or adding a memory module, the memory is installed incorrectly, or it is the wrong type of memory. Remove and reinstall the memory module.

Installing a Memory Module

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Upgrading the Computer

Removing or Installing an

Expansion Card

An expansion card is a circuit board that fits into a computer expansion slot. Your computer contains several expansion slots that can be used to add components to your computer. Component configurations vary by model.

Expansion cards you can replace or add to your computer include:

■ Modem

■ Network Interface Card (NIC)

■ Graphics Card

■ Sound Card

■ FireWire ® Auxiliary Card

A Phillips screwdriver is needed to remove, replace, or add an expansion card.

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Upgrading the Computer

To Remove an Expansion Card

1. Complete the procedure described in

“Preparing the Computer” on page 8–2, but do not remove the front bezel.

❏ To remove an expansion card from the

6000 model, continue to step 2.

❏ To remove an expansion card from the

8000 model, skip to step 3.

2. On the 6000 model, on the rear of the computer, an expansion bracket cover secures the expansion slots. To remove this cover, remove the screw from the bracket cover 1 , and then remove the expansion bracket cover 2 .

Removing the Screw and Expansion Bracket

Cover on the 6000

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Upgrading the Computer

3. Inside the computer on either the 6000 or

8000 model, locate the expansion slots on the system board.

❏ If you have the 8000 model, continue to step 4.

❏ If you have the 6000 model, skip to step 5.

4. On the 8000 model, remove the screw that secures the expansion card to the chassis.

5. Remove the expansion card from either a

6000 or 8000 model by holding the card at each end and carefully rocking it back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components.

Removing an Expansion Card on the 6000/8000

(6000 shown)

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Upgrading the Computer

6. If you are not replacing the old expansion card with a new expansion card, reinstall the expansion slot cover to close the open slot.

Insert the metal slot cover into the opened slot, and screw a screw into the top of the cover to secure it in place.

To Install an Expansion Card

1. If you are replacing or adding a new expansion card, either the 6000 or 8000 model, align the edge of the expansion card with the slot on the chassis, and gently but firmly press the card straight down into the expansion slot. The whole connector should be seated properly in the expansion slot.

Getting Started

Replacing or Adding an Expansion Card on the 6000/8000 (6000 shown)

❏ If you have an 8000 model, continue to step 2.

❏ If you have a 6000 model, skip to step 3.

8–25

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Upgrading the Computer

2. For the 8000 model, secure the expansion card to the chassis with the slot cover screw.

3. For both the 6000 and 8000 models, if you have replaced an expansion card, store the old card in the anti-static packaging that contained your new card.

❏ If you have a 6000 model, continue to step 4.

❏ If you have an 8000 model, skip to step 5.

4. For the 6000 model, replace the expansion cover bracket 1 and screw 2 .

Replacing the Expansion Bracket Cover on the

6000 model

5. For both the 6000 and 8000 models, complete the procedure described in

“Reassembling the Computer” on page 8–27.

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Reassembling the Computer

1. Replace the front bezel by following the method appropriate for your computer model.

❏ To replace the front bezel on the

6000 model, position the chassis in the upright position. At an angle, align the top of the front bezel with the top slots of the chassis 1 so that the front bezel hooks onto the chassis, and then press the bottom end of the bezel to the chassis until it snaps into place 2 .

Getting Started

Upgrading the Computer

Replacing the Front Bezel on the 6000 model

8–27

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Upgrading the Computer

❏ To replace the front bezel on the

8000 model, lay the chassis on the side with the open side up. Place the front bezel in the correct position. Ensure the slots 2 are aligned correctly, and rotate the bezel toward the chassis 1 until it snaps into place.

8–28

Replacing the Front Bezel on the 8000 model

Getting Started

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2. For either the 6000 or 8000 model, place the side access panel in the proper position on the chassis, and slide it into place 1 . Ensure that the hole for the thumbscrew(s) aligns with the hole in the chassis 2 , and replace the thumbscrew(s).

Upgrading the Computer

Replacing the Side Access Panel on the

6000 model

Getting Started

Replacing the Side Access Panel on the

8000 model

8–29

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Upgrading the Computer

3. Reconnect the power cable 1 to the computer, and plug the cable into an electrical socket 2 .

Reconnecting the Power Cable on the 6000/8000

(6000 shown)

4. Reconnect the modem/phone cable, if present.

5. Reconnect all peripheral devices to the computer.

WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications or telephone connectors into the network interface card (NIC) (sometimes labelled as an Ethernet connector).

6. Turn on the computer by pressing the Power button.

8–30 Getting Started

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A access panel removing 8–3 replacing 8–29 adding drive 8–13 adjusting volume 3–9 application key 3–18 application recovery starting 6–3 using 6–1 arrow keys 3–18 audio CD creating 3–11 audio troubleshooting 7–5 autoscrolling 3–15

Getting Started

Index

C

CD

CD-R and CD-RW disc comparison 3–12 creating a 3–11

CD drive capabilities 3–6

CD-RW drive capabilities 3–11 inserting a disc 3–8 installation 8–6 location 8–7 maintaining 3–13 removing a disc 3–9 troubleshooting 7–6 using 3–5

Index–1

sa3gsixK.fm Page 2 Monday, October 21, 2002 3:34 PM

Index combo drive using 3–7

Community button 3–20

Compaq registering with 2–2

Compaq Recovery CD Creator using 6–7

Compaq Support Specialist 7–3

Compaq Web site 1–1

Content Advisor 4–7

D data CD creating 3–11 defragmenting hard drive 5–5 discharge, electrostatic 8–2 diskette drive installation 8–6 location 8–7 reassembling the adapter 8–16

Index–2 troubleshooting 7–9 using 3–2 diskette drive cables disconnecting 8–9 reconnecting 8–14 display troubleshooting 7–13 documentation 1–1 drive locations 8–7 drive lock 8–11 drivers and downloads 7–2

DVD drive capabilities 3–6 inserting a disc 3–8 installation 8–6 location 8–7 maintaining 3–13 removing a disc 3–9 troubleshooting 7–6 using 3–5

Getting Started

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E editing keys 3–18 electrostatic discharge 8–2 e-mail keyboard button 3–20 reading messages 4–6 sending 4–4 setting up 4–3 using 4–3 enable hibernation 3–28 entertainment button 3–21 expansion card removing or installing 8–22 expansion slots 8–24

F floppy drive

See diskette drive

Getting Started

Index front bezel removing (6000) 8–4 removing (8000) 8–5 replacing (6000) 8–27 replacing (8000) 8–28 function keys 3–18

H hard drive checking space 3–4 cleaning up 5–3 defragmenting 5–5 installation 8–6 location 8–7 scanning 5–4 troubleshooting 7–15 using 3–3 hard drive cables disconnecting 8–9 reconnecting 8–15

Index–3

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Index hardware installation instructions 8–1 troubleshooting 7–16

Help finding 7–1 integrated tool 7–2 keyboard button 3–1, 3–20, 7–1

Web site 7–1

Help & Support Centre 3–20 hibernation mode entering manually 3–27 settings for 3–28 using 3–27 hyperlink 4–2

I infected files 5–6 installation drives 8–7, 8–13 memory 8–17

Index–4 installing expansion card 8–22 upgrades 8–2

Instant Internet button 3–20

Internet access problems 7–18 basics 4–1 controlling access 4–7 hyperlink 4–2 keyboard buttons 3–19 online service and support 7–2 troubleshooting 7–18 using 4–1

Web browsers 4–3

Internet Buttons customising 3–22 locating 3–18 using 3–19

Internet Keyboard 3–17

Getting Started

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K keyboard

Internet Buttons 3–19 keys 3–18 status lights 3–18 troubleshooting 7–21 using 3–17

L latch drive bracket 8–10 link 4–2 listening to music 3–9

M maintenance preventive 5–2 routine guidelines 5–1 memory installation 8–17 location 8–18 removing 8–18

Getting Started

Index monitor modifying display properties 3–22 troubleshooting 7–13 mouse autoscrolling 3–15 buttons 3–14 clicking 3–14 double-clicking 3–14 modifying buttons 3–15 optical 3–16 scroll wheel 3–14 scrolling 3–15 troubleshooting optical 7–25 troubleshooting scroll 7–21 troubleshooting wireless 7–26 using 3–14 wireless 3–17 movie playing a 3–10 multimedia support 3–7

Index–5

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Index music, listening to 3–9

My Compaq PC button 3–21

N

Norton AntiVirus 5–6 numeric keys 3–18

O online community of users 7–2 service and support 7–2 optical drives disconnecting cables 8–8 reconnecting cables 8–15 using 3–5 optical mouse troubleshooting 7–25 using 3–16

Index–6

P playing

DVD movies 3–10 music CDs 3–9 power saving energy 3–25 troubleshooting 7–28 turning off the computer 3–23 power cable reconnecting 8–30

Power Management System 3–25 power modes hibernation 3–27 standby 3–26 preparing for upgrades 8–2

Presario documentation 1–1

Web site 3–21 printing 3–24 problems, solving 7–4

Getting Started

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R recovery using 6–1 recovery CDs creating 6–7 making 2–3 using for system recovery 6–9 recycle bin, emptying 5–4 registering with Compaq 2–2 removing drives 8–7 expansion card 8–22 replacing drives 8–13 parts 8–1 restoring your system 6–2

Retail/Affinity Central button 3–21

Getting Started

S scanning hard drive 5–4 scroll mouse, troubleshooting 7–21 scrolling 3–15

Search button 3–20 shipping the computer 7–3 shutting down the computer 3–23 solving minor problems 7–4 speaker volume adjusting 3–9 standby mode entering manually 3–26 settings for 3–28 using 3–26 support finding 7–1

Web site 7–1 support guide 1–2

Index

Index–7

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Index system recovery starting 6–4, 6–5, 6–6 using 6–1 using recovery CDs 6–9

System Restore using 6–2 system volume adjusting 3–9

T troubleshooting audio 7–5

CD drive 7–6 date and time display 7–31 diskette drive 7–9 display 7–13

DVD drive 7–6 hard drive 7–15 hardware installation 7–16

Internet access 7–18

Index–8 keyboard 7–21 miscellaneous 7–31 monitor 7–13 optical mouse 7–25 power 7–28 printer 7–31 scroll mouse 7–21 wireless keyboard 7–22 wireless mouse 7–26 turning on the computer 2–1

U upgrading 8–1

V virus protection 5–6 volume adjusting 3–9

Getting Started

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W

Warranty and Support Guide 1–2 warranty information 1–2, 7–2

Web browsers 4–3

Web sites computer support 1–1

My Presario 3–21 products and services 1–1 technical support 7–1

Windows logo keys 3–19

Wireless Easy Access Keyboard 3–17 wireless keyboard troubleshooting 7–22 wireless mouse troubleshooting 7–26 using 3–17

Index

Getting Started Index–9

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Index

Index–10 Getting Started