HP DesignJet Colorpro GA Printer User's guide
Advertisement
Advertisement
H P D e s i g n J e t C o l o r P r o S e r i e s P r i n t e r s
User’s Guide
HP DesignJet ColorPro CAD (C7777A)
HP DesignJet ColorPro GA (C7778A)
HP DesignJet ColorPro Series: User’s Guide (version 1)
Menu
Acknowledgments
HP ColorSmart II, HP PhotoREt II and HP ZoomSmart Scaling Technology are trademarks of Hewlett-Packard Company.
Imation Matchprint is a trademark of Imation Corporation.
Microsoft is a U.S. registered trademark of Microsoft Corporation.
Windows is a trademark of Microsoft Corporation.
Adobe is a U.S. registered trademark of Adobe Systems Incorporated.
PostScript is a trademark of Adobe Systems Incorporated.
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
No part of this document may be photocopied, printed, or translated to another language without the prior written consent of Hewlett-Packard Company.
© Copyright 1998, 1999
Hewlett-Packard Company
Barcelona Division
Avda. Graells, 501
08190 Sant Cugat del Vallès
Barcelona
Spain
HP DesignJet ColorPro Series: User’s Guide (version 1) page 2 of 64
Menu
Contents
Printer Basics (including Imation™ Matchprint™
Understanding Printer Messages 58
Understanding the Diagnostic Test 63
HP DesignJet ColorPro Series: User’s Guide (version 1) page 3 of 64
www.designjet-online.hp.com
www.designjet-online.hp.com
Menu
Direct access to HP and the information you want, when you need it.
Register now!
Click here to go to the
DesignJet-Online web-site
HP DesignJet Online is a free, webbased “user club” exclusive to HP
DesignJet users. Having registered, the user has unrestricted access to a range of useful services, the emphasis being on “useful”, as this is definitely not a sales-oriented site.
Communication from HP to users includes:
• a quarterly newsletter focussing on usage tips, technical briefings and examples of HP DesignJet applications around the world;
• full information on worldwide HP Customer Care contacts;
• an online HP DesignJet Diagnosis troubleshooting tool;
• a calendar of HP DesignJet-related events and programs;
• online access to training videos and selected user documents;
• immediate information on new products.
Communication from users to HP includes:
• feedback on HP DesignJet features;
• automatic contact with HP Customer Care from the troubleshooting tool, for HP to follow up;
• the chance to ask industry experts technical questions on wide-format printing.
And finally, communication from user to user includes the chance to win prizes by submitting HP DesignJet success stories, as well as a user-to-user discussion forum where users can share best practices and ask for advice from their fellow professionals.
HP DesignJet Online is available in English, German, French, Italian, Spanish and Portuguese.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 4 of 64
Menu
About HP Customer Care
About HP Customer Care
As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet.
HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support.
Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer
Care, please visit us at: www.hp.com/go/support .
What to Do Before You Call
1. Review the troubleshooting suggestions in this document:
- In the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows).
- If you have installed third-party software drivers and RIPs refer to that user documentation.
- If the problem appears to be related to your software application, first contact your software vendor.
2. If you still have difficulty, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 5 of 64
Menu
About HP Customer Care
3. If you do call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly:
- The printer you are using (the product number and the serial number, found on the label at the back of the printer).
- The computer you are using.
- Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers).
- The cable you are using (by part number) and where you purchased it.
- The type of interface used on your printer (parallel, or network).
- The software name and version you are currently using.
- The information (base firmware version, and so on) displayed in the
).
- If possible print out the Diagnostic Test (see page 63
) and FAX it to the support center helping you.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 6 of 64
Menu
Printer Basics
Printer Basics
Congratulations on your purchase of an HP DesignJet ColorPro series printer.
If you have not yet seen the Setup Poster and the Getting Started Guide provided with the printer, you should do so now for setup instructions.
Now that the printer is set up and ready to use, take a few moments to get to know the printer. This section introduces the following:
Printer Features and Benefits 9
Imation™ Matchprint™ Inkjet System Compatibility 10
Printer Parts and Locations 11
HP DesignJet ColorPro Series: User’s Guide (version 1) page 7 of 64
Menu
Printer Basics
System Requirements
HP DesignJet
ColorPro GA
HP DesignJet
ColorPro CAD
Please ensure that you have the following computer setup:
Minimum: Macintosh System 7.6.1 or later: Power PC – 48Mb RAM
Windows 95/98: Pentium, 48Mb RAM
Windows NT 4.0: Pentium, 64Mb RAM
150Mb free hard disk space for 11"x17" (279mm x 432mm) or A3 size printing.
CD-ROM drive.
Recommended: Macintosh System 8 or later: Power PC – 64Mb RAM
Windows 95/98, Pentium 150/166, 64 Mb RAM
Windows NT 4.0, Pentium 150/166, 64Mb RAM
Graphics intensive files may require more disk space.
Minimum: Windows 3.1x: Pentium 100, 8Mb RAM
Windows 95/98 and NT 4.0: Pentium 100, 16Mb RAM
100Mb free hard disk space for 11"x17" (279mm x 432mm) or A3 size printing.
Recommended: Windows 3.1x: Pentium 200, 16Mb RAM
Windows 95/98: Pentium 200, 32Mb RAM
Windows NT 4.0: Pentium 200, 64Mb RAM
300Mb free hard disk space for 11"x17" (279mm x 432mm) or A3 size printing.
Graphics intensive files may require more disk space.
Windows NT users—ensure that your system has a suitably defined amount of virtual memory (set using Settings > Control Panel > System > Performance).
HP DesignJet ColorPro Series: User’s Guide (version 1) page 8 of 64
Menu
Printer Basics
Printer Features and Benefits
Seamless Workgroup Integration with Robust Network
Features
• The HP DesignJet ColorPro series printer supports all major networking operating systems and protocol.
• Easy printer setup and configuration with HP JetAdmin and WebJetAdmin.
• User friendly liquid-crystal display (LCD) and Key Panel for easy printer configuration and reduced MIS intervention.
Significant Cost Savings and Speed Gains with HP’s New
Modular Ink Delivery System (MIDS)
• New half-inch printheads prints larger swathes to achieve significant speed gains of up to 9 ppm black, 7 ppm color.
• HP’s new Modular Ink Delivery System communicates with a smart chip built into each printhead and ink cartridge to monitor ink levels and printhead life.
• Printing in color becomes more affordable with lower costs per page.
Exceeds your Workgroup’s Color Expectations with HP
PhotoREt II (up to 13"x19" [330mm x 483mm])
• PhotoREt II uses the smallest ink drop size to create more shades of color, smoother transitions between tones, and crisper-looking output on any paper.
• Prints up to 13"x19" [330mm x 483mm] / A3 oversize when you need it.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 9 of 64
Menu
Printer Basics
Imation™ Matchprint™ Inkjet System Compatibility
If you require high-quality CMYK images created with leading-edge color matching technology from your HP DesignJet ColorPro GA printer, you should install the Imation Matchprint Inkjet System. This system, produced in conjunction with Imation Corp., a world-leading provider of color proofing systems, consists of:
• Imation™ Matchprint™ Color RIP Software , with its advanced productivity and functional features
• Imation™ Matchprint™ Inkjet Bases , formulated to deliver consistent, reliable color reproduction.
So the combination of your HP DesignJet ColorPro GA printer, Imation™
Matchprint™ Color RIP software, and Imation™ Matchprint™ Inkjet Bases enables you to create high-quality inkjet color proofs.
For further information about the Imation™ Matchprint™ Inkjet System, visit
Imation’s web site: www.imation.com
.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 10 of 64
Printer Basics
Printer Parts and Locations
Top Cover Printhead Latch
Printhead
Access Cover
Ink Cartridge
Door
Paper
Knob
Menu
Tray 1/
Output Tray
Tray 2
Tray 3
Power
Button
Extended
Tray Cover
Back Panel
Rear Access
Door
HP DesignJet ColorPro Series: User’s Guide (version 1) page 11 of 64
Menu
Control Panel Layout
Menu Button
Item Button
Value Button
Select Button
(Go)
Display Panel
Cancel Job Button
Attention (Red)
Ready (Green)
Printer Basics
HP DesignJet ColorPro Series: User’s Guide (version 1) page 12 of 64
Menu
Printer Basics
Control Panel Keys
[Menu] Cycles through the control panel menus. To print a menu map from the control panel:
1. Press [Menu] until SELF TEST MENU appears.
2. Press [Item] until PRINT MENU MAP appears.
3. Press [Select] to print the menu map.
[Item]
[Value]
[Select]
For information on each menu item, see
“Control Panel Menus” on page 50.
Cycles through the items of the selected menu.
• Cycles through the values of the selected menu item.
• Allows you to navigate between the different trays.
• Saves the selected value for that item. An asterisk (*) appears next to the selection, indicating that it is the new default. Default settings remain when the printer is switched off or reset unless you reset all factory defaults from the
[RESETS] menu.
• Prints the selected printer information page from the control panel.
[Cancel Job] Cancels the print job that the printer is processing. The time it takes to cancel depends on the size of the print job. (Press it only once.)
(Go)
• Places the printer either on-line or off-line.
• Allows the printer to resume printing after being off-line. Clears most printer messages and places the printer on-line.
• Allows the printer to continue printing with a warning message such as TRAY x
LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE.
• Exits the control panel menus.
(To save a selected control panel setting, first press the [Select] button.)
• Displays unrecoverable error codes.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 13 of 64
Menu
Printer Basics
Control Panel Lights
There are two lights on the printer:
Indicator Color
Attention Red
Function
Blinks when the printer is in an error state, OR requires attention.
Ready
For more information, see the section on
Green Is lit up when the printer is printing, OR is in normal state, OR when it is online.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 14 of 64
Menu
Basic Printing Tasks
Basic Printing Tasks
This section presents information on basic printing tasks, such as:
Loading Commonly-Used Media in Tray 2 18
Loading Commonly-Used Media in Tray 3 22
Loading Paper in the Rear Manual Feed 26
Monitoring and Replacing Ink Cartridges 27
Using the HP DesignJet ColorPro Series Printer Software 32
Using the Printer on a Network 34
HP DesignJet ColorPro Series: User’s Guide (version 1) page 15 of 64
Menu
Basic Printing Tasks
Loading the Trays
The HP DesignJet ColorPro series printer has three paper trays and one Rear
Manual Feed for superior paper handling capabilities.
Tray 1 – This tray acts as a bypass tray. It holds up to 10 sheets of paper. This tray should be used for media types and sizes that are seldom used.
Tray 2 – This tray holds up to 150 sheets of paper. It is recommended that you use this tray to hold paper that is commonly used.
Tray 3 – This tray holds up to 250 sheets of paper. It is recommended that you use this tray to hold paper that is commonly used.
Rear Manual Feed – The Rear Manual Feed is designed to provide a straight paper path for printing on thicker media (up to 0.3mm) such as cardstock or labels without bending. This paper path allows you to print only one sheet at a time.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 16 of 64
Menu
Basic Printing Tasks
Loading Paper in Tray 1
Click to see a video clip of the following procedure.
1. Set your driver to pick paper from Tray 1 and print your document.
For more information on how to set your print settings, please refer to the section on
“Changing Print Settings” on page 33.
2. After sending your print job to the printer, the display panel will show the message “TRAY 1
LOAD [TYPE] [SIZE]” where [TYPE] and
[SIZE] are the media type and size respectively, as specified in your printer driver.
3. Slide the paper width guide to its outermost position before releasing it.
4. Insert up to 10 sheets of paper along the right side of Tray 1, print side down, until they encounter resistance.
5. Slide the paper width guide in until it stops at the edge of the paper.
6. Press the button to print.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 17 of 64
Menu
Loading Commonly-Used Media in Tray 2
Loading Commonly-Used Media in Tray 2
Note: Tray 2 is designed to hold up to 150 sheets of paper and can accommodate paper sizes such as
Letter, A4, Legal, B4, A3, 11"x17" [279mm x
432mm], 13"x19" [330mm x 483mm].
Click to see a video clip of loading
Letter, A4 or Legal paper.
Click to see a video clip of loading B4,
A3, 11"x17" [279mm x 432mm],
13"x19" [330mm x 483mm] paper.
1. Remove Tray 1.
2. If you wish to change the paper size setting that
has been set in the tray, go to step 3
. If you wish to load paper using the existing tray
.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 18 of 64
2
Menu
2
Loading Commonly-Used Media in Tray 2
3. Snap the paper length and width guides to the slots. Paper size markings are indicated beside their respective slots.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 19 of 64
Menu
Loading Commonly-Used Media in Tray 2
4. If you are loading paper sizes such as B4, A3,
11"x17" [279mm x 432mm], 13"x19" [330mm x 483mm], unlock the tray lock, extend the tray and re-lock the tray lock. If you are loading paper sizes such as Letter, A4 and Legal, check that the tray is not extended. If it is, unlock the tray lock, push in the tray and re-lock the tray lock.
5. Insert paper, print side down into the printer.
6. Tap the left side of the stack of paper to ensure that it is flush to the right side of the tray.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 20 of 64
Menu
Loading Commonly-Used Media in Tray 2
7. Replace Tray 1.
8. If Tray 2 is extended, place the extended tray cover over the tray.
9. If you are loading a different type of media, press [Menu] on the control panel until the
PAPER HANDLING MENU appears.
10. Press [Item] to select TRAY 2 TYPE=
11. Press [Value] to select the media type you have loaded into the tray and press [Select].
HP DesignJet ColorPro Series: User’s Guide (version 1) page 21 of 64
Menu
Loading Commonly-Used Media in Tray 3
Loading Commonly-Used Media in Tray 3
Click to see a video clip of loading Letter,
A4 or Legal paper.
Click to see a video clip of loading B4,
A3, 11"x17" [279mm x 432mm], 13"x19"
[330mm x 483mm] paper.
1. Grasp the sides of Tray 3 and pull it out of the printer.
2. If you wish to change the paper size that has been set in the tray, go to
. If you wish to load paper into the tray using the existing
.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 22 of 64
Menu
3
3
Loading Commonly-Used Media in Tray 3
3. Snap the paper length and width guides into the slots. Paper size markings are indicated beside their respective slots.
3
A3
4. If you are loading paper sizes such as B4, A3,
11"x17" [279mm x 432mm], 13"x19" [330mm x 483mm], unlock the tray lock, extend the tray and re-lock the tray lock. If you are loading paper sizes such as Letter, A4 and Legal, check that the tray is not extended. If it is, unlock the tray lock, push in the tray and re-lock the tray lock.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 23 of 64
Menu
3
A3
Loading Commonly-Used Media in Tray 3
5. Load paper by aligning the paper edge to the paper length guide first. Tap the left side of the stack of paper to ensure that it is flush to the right side of the tray.
6. Reinsert Tray 3 into the printer.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 24 of 64
Menu
Loading Commonly-Used Media in Tray 3
7. If Tray 3 is extended, place the extended tray cover over the tray.
8. If you are loading a different type of media, press [Menu] on the control panel until PAPER
HANDLING MENU appears.
9. Press [Item] to select TRAY 3 TYPE=
10. Press [Value] to select the media type you have loaded into the tray and press [Select].
HP DesignJet ColorPro Series: User’s Guide (version 1) page 25 of 64
Menu
Loading Paper in the Rear Manual Feed
Loading Paper in the Rear Manual Feed
Click to see a video clip of the following procedure.
1. Set your driver to pick paper from rear manual feed and print your document.
For more information on how to set your print settings, please refer to the section on
“Changing Print Settings” on page 33.
2. After sending your print job to the printer, the display panel will show the message “MNL
FEED LOAD [TYPE] [SIZE]” where [TYPE] and [SIZE] are the media type and size respectively, as specified in your printer driver.
3. Insert the media into the rear manual feed at the back of the printer, making sure that the edge of the sheet is aligned with the alignment mark on the left side of the slot. Wait for the printer to grip the media.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 26 of 64
Menu
Monitoring and Replacing Ink Cartridges
Monitoring and Replacing Ink Cartridges
The printer monitors and shows in the display the amount of ink left in each ink cartridge. When the ink in the particular ink cartridge is about to be used up, a warning message will appear on the display panel. At this point, your ink cartridge will still have enough ink left in the cartridges for a few more print jobs. However, it is recommended that you get a replacement ready as soon as this warning message appears.
When the ink of a particular ink cartridge has fully run out, the display will show a message [X INK OUT, REPLACE CART] (where X is the color of the cartridge). When this happens, you will not be able to print until the corresponding cartridge is replaced.
Click to see a video clip of the following procedure.
To replace a cartridge:
1. Lift to open the ink cartridge door.
2. Remove the old ink cartridge by pulling it upwards.
3. Remove the new ink cartridge from its packaging and insert it into its own color-coded slot. The arrow points to the front of the printer.
4. Push down the ink cartridge firmly.
5. Close the ink cartridge door.
Note: Use only original No. 10 HP ink cartridges. The use of incompatible cartridges may disrupt the intricate printing system, potentially resulting in reduced print quality and even printer damage. HP does not guarantee non-HP cartridges or the damage to the printer resulting from the use of non-HP cartridges. For more information on HP Supplies, refer to the Getting Started
Guide.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 27 of 64
Menu
Replacing Printheads
Replacing Printheads
If the printheads are faulty, the printer will show an error message and you will not be able to print from the printer. When this happens, replace the printhead. For more information, refer to the section on
Click to see a video clip of the following procedure.
1. Ensure that the printer is on.
2. Open the ink cartridge door.
3. Grasp the side of the printhead access cover and lift firmly to snap the cover open and remove it from the printer. You may have to use some force to open the cover.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 28 of 64
Menu
Replacing Printheads
4. Release the printhead latch by pulling it towards you to unhook. Once unhooked, bring the latch towards the back of the printer.
5. Remove the damaged printhead by lifting it out of its socket.
6. Remove the new printhead from its package.
7. Remove the protective tape from the printhead.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 29 of 64
Menu
Replacing Printheads
8. Insert the new printhead into its color-coded slot.
9. Push the printhead down firmly.
10. Close the printhead latch. Be sure that the hook on the printhead latch catches the carriage lock.
You may have to use some force to close the printhead latch.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 30 of 64
Menu
Replacing Printheads
11. Ensure that the ink cartridge door is lifted.
Align the tabs of the cover with the tabs on the printer.
12. Lower and snap to close the cover.
13. Close the ink cartridge door.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 31 of 64
Menu
Using the HP DesignJet ColorPro Series Printer Software
Using the HP DesignJet ColorPro Series Printer Software
The HP DesignJet ColorPro series printer comes with printer software drivers that make printing from Macintosh- and Windows-based programs faster and easier than ever.
HP DesignJet ColorPro GA
The Adobe PostScript driver is available with the HP DesignJet ColorPro GA printer. Refer to the documentation for that driver for more information.
HP DesignJet ColorPro CAD
Two drivers are supplied with the HP DesignJet ColorPro CAD printer:
• The AutoCAD (ADI) driver, for use with Releases 10 through 14 of
AutoCAD
• A Windows 3.1, Windows 95/98 and Windows NT 4.0 driver, for use with
Windows applications, including other CAD applications.
Refer to the documentation that comes with these drivers for more information.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 32 of 64
Using the HP DesignJet ColorPro Series Printer Software
Changing Print Settings
Menu
This section describes:
Selecting a Tray for Printing 33
Using the Printer on a Network 34
Selecting a Tray for Printing You can select a different tray from that specified in the printer driver, if the correct paper is loaded in a different tray. To do this, when you see a prompt like “TRAY 1 LOAD [TYPE] [SIZE]”, press the [Value] button until the correct tray is selected, and then press the button to print..
Selecting Your Printer To use your HP DesignJet ColorPro series printer, make sure that it is selected as the default printer.
In Windows 95, 98 or
NT 4.0:
1. Click Start, select Settings followed by Printers.
2. Click the HP DesignJet ColorPro series Printer icon to select it.
3. From the File menu, select Set As Default, then close the window.
In Windows 3.1: 1. In the Program Manager, open the Main program group.
2. Double-click Control Panel to open it, then double-click Printers.
3. Select the HP DesignJet ColorPro series Printer from the Installed
Printers list, and then click Set As Default Printer.
4. Click Close and exit the Control Panel.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 33 of 64
Menu
Using the HP DesignJet ColorPro Series Printer Software
Changing Print Options The HP DesignJet ColorPro series Print Settings dialog box allows you to select printing options such paper type and print quality that are not provided by the software application.
You can change the print settings for the current documents from your software program. This procedure will vary depending on the software program you are using.
1. Select either Print, Print Setup or Printer Setup from the File menu.
2. Click Printer, Setup, Options or Properties depending on your software application.
3. If you click Printer in step 2, you will need to click Options, then Setup.
If you click Setup, you will either see the HP DesignJet ColorPro series
Print Settings right away, or you will need to click Options.
If you click Options, you will need to click Setup.
If you click Properties, you will see the HP DesignJet ColorPro series
Print Settings dialog box right away.
4. Change the settings in the HP DesignJet ColorPro series Print Settings dialog box.
You can change the default settings for your printer using the same procedure
as in Selecting Your Printer above, but choosing Properties from the File
menu.
Using the Printer on a Network
The HP DesignJet ColorPro series printer has a slot where you may install one of the supported HP JetDirect MIO print servers. An MIO card is installed as standard in the HP DesignJet ColorPro GA printer.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 34 of 64
Menu
Maintaining the Printer
Maintaining the Printer
This section contains information on:
Cleaning Printheads
Whenever print quality noticeably decreases it is a good idea to perform the cleaning procedure from the printer’s Control Panel.
The “Clean Printhead” utility consists of three levels of cleaning. Each level of cleaning uses some ink to clear the printheads. It is recommended that you start with Level 1 before proceeding to subsequent levels. Note that Level 3 takes the longest and uses the most ink.
To run the “Clean Printhead” utility through the printer’s Control Panel:
1. Press [Menu] until DIAGNOSTICS MENU appears.
2. Press [Item] to select CLEAN PRNT-HDS LEVEL 1, 2 or 3.
3. Press [Select] to clean the printheads.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 35 of 64
Menu
Maintaining the Printer
Aligning Printheads
Although you may not notice misalignment, it is recommended that you run the “Align Printheads” utility whenever the display shows the message “PRNT-
HDS NOT ALIGNED”. This ensures that you have the best possible print quality.
You may align the printheads from the printer’s Control Panel, as follows:
1. Press [Menu] until DIAGNOSTICS MENU appears.
2. Press [Item] until ALIGN PRNT-HDS appears.
3. Press [Select].
4. The printer will print a page with five sets of alignment patterns.
5. In each set (A, B, C, D or E) select the most aligned (straightest) pair of lines (1, 2, 3, 4 or 5).
6. Enter the corresponding numbers in the Control Panel by pressing
[Value].
7. When you have entered a value for a set, press [Item] to move to the next.
8. When you have finished entering the values press [Select].
9. The printer will print a confirmation page consisting of two squares and a cross.
10. Check the confirmation page to see if the lines on the squares and the cross are aligned.
11. Realign the printheads if the confirmation page is not satisfactory.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 36 of 64
Menu
Troubleshooting
Troubleshooting
This section documents the different troubleshooting tools and steps that can be used to assist you in diagnosing and solving most printer problems. The sections are:
General Troubleshooting Tips 38
Partial or Blank Page Printed 41
Text or Graphics are Cut Off 42
Tips for Avoiding Paper Jams 48
HP DesignJet ColorPro Series: User’s Guide (version 1) page 37 of 64
Menu
Troubleshooting
General Troubleshooting Tips
1. Check the printer display panel. If the printer display panel shows a
Error Type
Recoverable
Example
Off-line,
INK LOW
Nonrecoverable ERROR CODE:
XXXX
Function
Refer to “Understanding Printer
for information on how to resolve such errors.
Your printer may have a hardware problem. Turn off the printer and on again. If the message persists, call HP.
2. Check the lights on the printer. If the red light is blinking, this means that the printer is in an error state or it requires attention. If both the lights are blinking, the printer is in a nonrecoverable error state.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 38 of 64
Menu
Nonrecoverable
Error
Troubleshooting
If the display panel shows a nonrecoverable error message or if the printer is in a nonrecoverable error state:
1. Turn off your printer by pressing the Power button. Remove all cables and wait for about 10 seconds. Reconnect the cables and power on the printer.
2. If the printer comes on and recovers from the error state, you should see the message “READY” on the display panel.
3. Make sure that the tapes covering the ink nozzles and electrical contacts on all the printheads have been removed.
For information on how to remove the tapes, see the section on
“Replacing Printheads” on page 28.
4. If the error persists we recommend that you call HP for assistance. Please have the following information ready:
• the model
• the printer serial number
• the error code number.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 39 of 64
Menu
Troubleshooting
Hints and Tips
Printer does not
The following is a summary of troubleshooting tips:
• Check the power
Make sure the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned on. The green Ready light should be lit and the display should show “READY”.
• Check printer setup
Make sure your HP DesignJet ColorPro series printer is selected as the current or default printer. See the section on
“Changing Print Settings” on page 33.
• Check printer port selection
Make sure that the correct port is selected and that the printer is connected to your computer properly. If your printer is connected to a switch box, make sure that you have selected the correct switch. If your printer is on a network, ensure that you have mapped to the correct port.
• Print a Diagnostic Page
Printing a Diagnostic Page will verify if the printer is functioning properly.
To print the diagnostic page:
1. Press [Menu] until SELF TEST MENU appears.
2. Press [Item] until PRINT DIAGNOSTIC PAGE appears.
3. Press [Select] to print the diagnostic page.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 40 of 64
Menu
Printer does not
Print (continued)
Partial or Blank
Page Printed
Troubleshooting
• Check network setup
If your printer is shared on a network, make sure that it is properly setup in the network environment. See the Network Guide as well as the documentation provided by your network vendors.
• Check for paper feed problem
Make sure that paper is loaded correctly in the trays and that paper is not jammed in the printer. Check the printer display panel for paper jam messages. See the section on
“Loading the Trays” on page 16.
If paper is jammed in the printer, see the section on
• Check the printhead for tape
New printheads are shipped with a protective tape that covers the nozzles.
Make sure that the protective tape covering each printhead is removed.
• Check printer setup
Make sure your HP DesignJet ColorPro series printer is selected as the current or default printer. See section on
“Changing Print Settings” on page 33.
• Tray 3 pulled out during printing
If Tray 3 is pulled out of the printer when it is printing, the job will be canceled and the page will be ejected. Wait until the page has been printed and ejected from the printer before removing the tray.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 41 of 64
Menu
Bad or Poor Print
Quality
Troubleshooting
• Check print quality setting
Check the printer setting which you have selected for this print job in the printer software. While the EconoFast setting prints faster and uses less ink, it may cause text to appear faded or colors to appear dull. Select
Normal or Best Print Quality in the HP Print Settings dialog box.
• Check paper type setting
When printing on transparencies or other special media types, select the corresponding media type in the HP Print Settings dialog box.
• Clean printheads
Whenever print quality deteriorates, it is advisable to clean the printheads.
See the section on
“Cleaning Printheads” on page 35
for instructions.
Text or Graphics are
Cut Off
• Check margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your printer. For information on the printer margins for the various supported paper sizes see
“Minimum Printing Margins” on page 62.
• Check page orientation
The page orientation that you have selected may not be correct for the document you are printing. Check your print settings and try printing again.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 42 of 64
Menu
Troubleshooting
Text or Graphics are
Cut Off (continued)
• Tray 3 pulled out during printing
If Tray 3 is pulled out of the printer when it is printing, the job will be canceled and the page will be ejected. Wait until the page has been printed and ejected from the printer before removing the tray.
Garbage Printed • Check cable connection
Check that the printer and any network cables are securely connected to the printer. If you are using parallel cables, ensure that it is also firmly connected to the computer.
• Check printer setup
Make sure your HP DesignJet ColorPro series printer is selected as the current or default printer. See section on
“Changing Print Settings” on page 33.
• Check document file
Your document may be corrupted. Try printing another file from the same software application.
• Check bidirectional communication or shared printer port
Disable bidirectional communication or stop sharing the printer port with another device. There may be a conflict between the printer and other devices such as zip drives or scanners that share the port.
- With Windows 3.1, do not share the printer port with another device.
- With Windows 95, 98 or NT 4.0, disable bidirectional printing.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 43 of 64
Menu
Removing Paper Jams
Removing Paper Jams
If paper is jammed in the printer, follow these instructions to clear the jam:
Click to see a video clip of the following procedure.
1. Remove all media from trays 1, 2 and 3. Pull out any paper that is visibly stuck.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 44 of 64
Removing Paper Jams
2. Lift the top cover and pull out any paper that may be stuck.
Menu
HP DesignJet ColorPro Series: User’s Guide (version 1) page 45 of 64
Menu
Removing Paper Jams
3. If you are unable to free the jammed paper, pull out the handle of the paper knob; pull the knob away from the printer and rotate to remove the paper.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 46 of 64
Menu
Removing Paper Jams
4. If the display still reports a paper jam, go to the back of the printer and lower the rear access door by lifting the two rear door latches.
5. Remove the back panel by pressing the two catches inwards.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 47 of 64
Removing Paper Jams
6. Pull out any paper that may be stuck inside.
7. Replace the back panel and make sure it fits securely.
8. Close the rear access door and turn on the printer.
Menu
Tips for Avoiding Paper Jams
• Make sure nothing is blocking the paper paths.
• Do not overload the trays. Tray 1 holds up to 10 sheets of paper; Tray 2 holds up to 150 sheets and Tray 3 holds up to 250 sheets.
• Load the paper correctly.
• Do not use paper that is curled or crumpled.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 48 of 64
Menu
Printhead Diagnostics
Printhead Diagnostics
When the display panel shows the message “PRNT-HD DIAG PRESS ”, it means that one or more of the pens may be faulty. You will need to determine which pen is faulty and replace it before you can continue printing.
This process requires you to remove and reinsert one printhead at a time, in the sequence black, cyan, magenta and yellow.
To determine which is the faulty printhead:
1. Open the printhead access cover and unlock the printhead latch.
2. Remove the cyan, magenta and yellow printheads and close the printhead access cover.
3. The display panel will show the message “DETECTING...” as it checks the printhead.
4. If the message “B PRNT-HD FAULTY, PRESS ” appears, it means that the black printhead is faulty. If this happens, press the button.
Remove the printhead access cover and replace the faulty black printhead with a new black printhead. Fasten the printhead latch and close the printhead access cover to verify that the new printhead is working.
If the message “B PRNT-HD OK, PRESS ” appears, it means that the black printhead is working. Press the button, remove the printhead access cover and reinstall the black printhead.
5. Follow the sequence in step 4 for each of the other printheads in turn to
verify that all the printheads are working.
6. The sequence will end when all the printheads have been checked and found to be in working order.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 49 of 64
Menu
Control Panel Menus
Control Panel Menus
You can perform most routine printing tasks from the computer through the printer driver. This is the most convenient way to set settings on the printer.
See the Help files associated with the printer software.
You can also set the printer by changing settings in the printer’s Control Panel.
The tables below list all the menu items and their values. Additional menu items can appear in the Control Panel, depending on which particular hardware modules are currently installed in the printer. The menus are:
MIO Menu 54 (if an MIO card is installed)
HP DesignJet ColorPro Series: User’s Guide (version 1) page 50 of 64
Menu
Control Panel Menus
Paper Handling Menu
Item
TRAY 2 TYPE=
TRAY 3 TYPE=
Values
PLAIN
HP INKJET/HEAVY
HP PHOTO
TRNSPRNCY/IRON
RAPID TRNSPRNCY
Explanation
Set the value to correspond with the paper type currently loaded in Tray 2 or Tray 3.
PLAIN: Plain Paper or HP Bright White InkJet Paper
HP INKJET/HEAVY: HP Premium InkJet Paper or HP
Premium InkJet Heavyweight Paper or HP Professional
Brochure & Flyer Paper Matte Finish
HP PHOTO: HP Premium Photo Paper
TRNSPRNCY/IRON: HP Premium Transparency Film or HP Iron-on T-shirt Transfer
RAPID TRNSPRNCY: HP Premium InkJet Rapid Dry
Transparencies.
Note: It is not advisable to load the following combination of paper types in Tray 2 and Tray 3 at the same time:
• HP Premium InkJet Paper and HP Premium InkJet
Heavyweight Paper
• HP Premium Transparency Film and HP Iron-on Tshirt Transfer
HP DesignJet ColorPro Series: User’s Guide (version 1) page 51 of 64
Menu
Control Panel Menus
Diagnostics Menu
Item Explanation
ALIGN PRNT-HDS This item aligns the printheads to ensure the printout is of the best possible print quality. For more information see the section on
“Aligning Printheads” on page 36.
CLEAN PRNT-HD:
LEVEL 1
This item cleans the printheads. Level 1 is the basic level and should be
performed first. For more information see the section on
CLEAN PRNT-HD:
LEVEL 2
CLEAN PRNT-HD:
LEVEL 3
This item cleans the printheads. Level 2 is more thorough than Level 1, but it should be performed only when Level 1 cleaning does not solve the print quality problem.
For more information see the section on
“Cleaning Printheads” on page 35.
This item cleans the printheads. Level 3 is most thorough, but it should be performed only when Level 2 cleaning does not solve the print quality problem as it uses the most ink.
For more information see the section on
“Cleaning Printheads” on page 35.
PERFORM TRAY 1
PAPER PATH TEST
PERFORM TRAY 2
PAPER PATH TEST
PERFORM TRAY 3
PAPER PATH TEST
This item performs a paper path test on Tray 1. When this is selected, the printer will pick paper from Tray 1 until all the paper has been ejected.
This item performs a paper path test on Tray 2. When this is selected, the printer will pick paper from Tray 2 until all the paper has been ejected.
This item performs a paper path test on Tray 3. When this is selected, the printer will pick paper from Tray 3 until all the paper has been ejected.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 52 of 64
Control Panel Menus
Information Menu
Item Explanation
BASE FW VER This item displays the firmware version of printer.
CHECK INK LEVELS This item displays the amount of ink remaining in each ink cartridge.
This item displays the total amount of RAM installed in the printer.
CHECK TOTAL RAM
SIZE
MIO FW VER
SERVICE ID
This item displays the MIO print server firmware version (for the HP
DesignJet ColorPro GA) if an MIO card is installed.
This item displays the Service Identification Number of the printer. This number is needed when you call the HP Customer Care Center for support.
Menu
Self Test Menu
Item
PRINT DIAGNOSTIC
PAGE
PRINT EXT
DIAGNOSTIC PAGE
PRINT MENU MAP
PRINT PCL5 FONT
LIST
Explanation
The Diagnostic Page shows general printer information and current network parameters.
The Extended Diagnostic Page shows printer information that is useful for troubleshooting.
The Menu Map shows the layout of the control panel menu items.
The PCL5 Font List shows all the PCL5 fonts currently available to the printer (for the HP DesignJet ColorPro CAD only).
HP DesignJet ColorPro Series: User’s Guide (version 1) page 53 of 64
Menu
Control Panel Menus
Print Quality Menu
Item Values
PRINT QUALITY= NORMAL
ECONOFAST
BEST
Explanation
NORMAL: Normal mode delivers high quality output and is the recommended setting for speed and quality. Normal mode is the default setting for most paper types.
ECONOFAST: Draft quality printing. EconoFast mode prints faster than Normal mode and delivers comparable output. Using EconoFast will also cut down on the frequency of replacing your ink cartridges because it uses less ink.
EconoFast printing is available only when you select plain paper or transparency as the paper type.
BEST: High quality printing. Best mode produces the highest print quality for all paper types and eliminates the banding effect that sometimes occurs in solid areas. However, Best mode prints more slowly than Normal mode for most documents.
MIO Menu
The MIO print server that is installed controls this menu and it varies accordingly. Please refer to the documentation that comes with the print server for more information. The MIO card is available only with the HP DesignJet
ColorPro GA printer.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 54 of 64
Menu
Control Panel Menus
Printing Menu
APPEND CR TO LF= NO
ORIENTATION=
PAPER=
Item Values
YES
PORTRAIT
LANDSCAPE
LETTER
LEGAL
13X19
A4
A3
11X17
JISB4
Explanation
Select YES to append a carriage return to line feed encountered in backward-compatible PCL jobs (pure text, no job control). Some environments indicate a new line using only the line feed control code. This option allows you to append the required carriage return to each line feed.
Determine the default orientation of print on the page.
Note: It is best to set the page orientation from the printer driver or software application.
Set the paper size.
“13X19” and “11x17” are dimensions in inches, and correspond to 330mm x 483 mm and 279 mm x 432 mm respectively.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 55 of 64
Menu
Control Panel Menus
IO Menu
Item Values Explanation
IN JOB TIMEOUT= 5 to 300 Select the amount of time (in seconds) that the printer will wait within a print job before ending it. When the data from a print job fails to be sent to the printer completely, the printer will wait for the specified number of seconds. After that, it will abort the job and carry on to process the next print job. Press [Value] once to change the setting by increments of 1 or hold down [Value] to scroll.
OUT JOB TIMEOUT= 0 to 300 Select the amount of time (in seconds) that the printer will wait for the next print job before switching to another port. This is useful especially when your printer is connected to two different ports such as the parallel port and the network port. Press [Value] once to change the setting by increments of 1 or hold down
[Value] to scroll.
I/O CHANNEL
TIMEOUT=
0 to 300 Select the amount of time (in seconds) that the printer will receive data from a port before switching to the next port. When the printer is connected to different ports with data being sent to it simultaneously from these ports, the printer will be able to toggle between ports so that jobs sent through all ports will be given similar priority. Press [Value] once to change the setting by increments of 1 or hold down [Value] to scroll.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 56 of 64
Control Panel Menus
Resets Menu
Item Explanation
RESET ACTIVE I/O CHANNEL This item performs a simple reset and clears the input and output buffers (for the active I/O only).
RESET ALL I/O CHANNELS This item performs a simple reset and clears the input and output buffers for all I/O.
RESET MIO TO FACTORY
SETTINGS
This item resets the MIO print server and restores most of the factory (default) settings; only if an MIO card is installed.
RESET TO FACTORY SETTINGS This item performs a simple reset and restores most of the factory (default) settings. This item also clears the input buffer for the active I/O.
Menu
Configuration Menu
Item Values
PERSONALITY= AUTO
HP-GL/2
PCL
Explanation
Select the default printer language (personality). Possible values are determined by which valid languages are installed in the printer.
Normally you should not change the printer language (the default is
AUTO). If you change it to a specific printer language, the printer will not automatically switch from one language to another unless specific software commands are sent to the printer.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 57 of 64
Menu
Understanding Printer Messages
Understanding Printer Messages
Note: [ ] in the Message column indicates variables.
Message
[COLOR]
CART FAULTY,
REPLACE
[COLOR]
CART
MISSING,
INSERT
[COLOR]
CART NEAR
EXPIRY
[COLOR]
INK LOW
Explanation
One of the ink cartridges (black, cyan, magenta or yellow) is faulty.
One of the ink cartridges (black, cyan, magenta or yellow) is missing.
One of the ink cartridges (black, cyan, magenta or yellow) is near expiry. To obtain optimum print quality, it is recommended that you do not use expired ink cartridges.
One of the ink cartridges (black, cyan, magenta or yellow) is low on ink. You may still continue to print with this cartridge until the ink has totally run out.
One of the ink cartridges (black, cyan, magenta or yellow) is out of ink.
[COLOR]
INK OUT,
REPLACE
CART
[COLOR]
PRNT-HD
FAULTY,
REPLACE
One of the printheads (black, cyan, magenta or yellow) is faulty.
Solution
Replace the indicated cartridge.
Insert the indicated cartridge.
Be prepared to replace the indicated colour ink cartridge.
Be prepared to replace the indicated colour ink cartridge.
Replace the indicated cartridge.
Replace the indicated printhead.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 58 of 64
Menu
Message
[COLOR]
PRNT-HD
MISSING,
INSERT
CANCELING
JOB
CARRIAGE
JAM, OPEN
ACC COVER
Explanation
One of the printheads (black, cyan, magenta or yellow) is missing.
The printer is canceling current print job.
Understanding Printer Messages
Solution
Insert the indicated printhead.
CARRIAGE
JAM, OPEN
TOP COVER
LEFT BACK
PANEL OUT
MEDIA IN
TRAY 1,
REMOVE
MNL FEED
LOAD
[TYPE] [SIZE]
The carriage is jammed.
The carriage is jammed.
The left side of the back panel has not been inserted properly.
There is media in Tray 1 which may not be the type or size that is specified in your current print job.
Open the printhead access cover to remove obstruction. When finished, close the printhead access cover and align printheads.
Open the top cover to clear obstruction. When finished, close the top cover and press to resume printing.
Open the rear access cover and ensure that the left side of the panel is properly installed.
Remove the media in Tray 1 and press the button to resume printing.
You have chosen to print through Tray 1.
If you wish to print through Tray 1, set your driver to pick from Tray 1 and send the print job before putting media in Tray 1.
Load the paper type and size as specified in the display panel and press to continue printing.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 59 of 64
Menu
Message
NON HP
[COLOR]
CART
Explanation
A non-HP color cartridge has been detected.
HP does not guarantee non-HP cartridges.
The use of incompatible cartridges may disrupt the intricate printing system, potentially resulting in reduced print quality and even printer damage.
The printer is off-line.
There is paper jammed in the printer.
Understanding Printer Messages
Use original HP ink cartridges instead.
Solution
OFFLINE
PAPER JAM,
OPEN TOP
COVER
PRESS TO
CONTINUE
PRINT-HDS
NOT ALIGNED
To continue your present task, press the blue
button.
The printheads have not been aligned. For best print quality, align the printheads before the next print job.
The printhead access cover is open.
Press to set the printer on-line.
Open the top cover to remove paper.
When finished, close the top cover and press to resume printing.
Align the printheads.
For instructions see the section on
“Aligning Printheads” on page 36
.
Close the cover to resume printing.
PRNT-HD
ACCESS
COVER OPEN
RIGHT BACK
PANEL OUT
TOP COVER
OPEN
TRAY 2 PAPER
GUIDE
REMOVED
The right side of the back panel has not been inserted properly.
The top cover is open.
One of the paper guides in Tray 2 has been removed.
Open the rear access cover and ensure that the right side of the panel is properly installed.
Close the cover and press to resume printing.
Insert the paper guide back into Tray
2.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 60 of 64
Menu
Message
TRAY 3 OPEN
OR GUIDE
REMOVED
TRAY
[NUMBER]
EMPTY, LOAD
& PRESS
TRAY
[NUMBER]
LOAD
[TYPE] [SIZE]
UNEXPECTED
PAPER SIZE
WRONG
MEDIA TYPE,
[ACTION]
Understanding Printer Messages
Explanation
Tray 3 is either open or one of its paper guides has been removed.
The specified tray is empty. Load the paper size and type which this tray has been set up for.
The type of paper loaded in the specified tray is different from that expected by the printer driver.
Solution
Ensure that both the paper guides are properly installed and that Tray 3 is inserted into the printer.
Load the paper size and type which this tray has been set up for. If you wish to change the paper size setting of this tray, please refer to the section on
“Loading the Trays” on page 16
.
Either load the paper as specified, or use the [Value] button to select a different tray (see
“Selecting a Tray for Printing” on page 33
).
Reload the correct media into the tray and print again.
The specified paper size is different from the paper size in the selected input tray. The output was truncated to fit the paper in the printer. Some output may have been lost.
The media type which the printer has detected is not the type specified in your print settings.
You may wish to either load in the right media, or choose to print on existing media. You may also cancel the current print job by pressing the
[Cancel Job] button.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 61 of 64
Menu
Minimum Printing Margins
Minimum Printing Margins
The following are the minimum printer margins for the various supported paper sizes. Please note that these margins are based on the portrait orientation.
Paper
Size
Left
Margin
Right
Margin
Top
Margin
Bottom
Margin
US Letter 0.25" 6.35mm
0.25" 6.35mm
0.117" 2.97mm
0.5" 12.7mm
11" x 17" (279mm x 432mm) 0.26" 6.6mm
0.26" 6.6mm
0.117" 2.97mm
0.5" 12.7mm
A4 0.113" 2.87mm
0.113" 2.87mm
0.117" 2.97mm
0.5" 12.7mm
A3
B4
Legal
Executive
0.205"
0.205"
0.25"
0.252"
5.2mm
5.2mm
6.25mm
6.4mm
0.205"
0.205"
0.25"
0.252"
5.2mm
5.2mm
6.25mm
6.4mm
0.117" 2.97mm
0.117" 2.97mm
0.117" 2.97mm
0.117" 2.97mm
0.5"
0.5"
0.5"
0.5"
12.7mm
12.7mm
12.7mm
12.7mm
A5
B5
4" x 6" (102mm x 152mm)
Index Card
5" x 8" (127mm x 203mm)
Index Card
0.127"
0.127"
3.2mm
0.128" 3.23mm
0.133" 3.38mm
3.2mm
0.127"
0.127"
3.2mm
0.128" 3.23mm
0.133" 3.38mm
3.2mm
0.117" 2.97mm
0.117" 2.97mm
0.117" 2.97mm
0.117" 2.97mm
0.5"
0.5"
0.5"
0.5"
12.7mm
12.7mm
12.7mm
12.7mm
A6 Card 0.133" 3.38mm
0.133" 3.38mm
0.117" 2.97mm
0.5" 12.7mm
13" x 19" (330mm x 483mm) 0.207" 5.26mm
0.207" 5.26mm
0.117" 2.97mm
0.5" 12.7mm
Statement
Custom (4"x5.83" to 13"x19") or (100mm x 148mm to
330mm x 483mm)
0.203" 5.25mm
0.203" 5.25mm
0.117" 2.97mm
0.5" 12.7mm
0.137" 3.48mm
0.137" 3.48mm
0.117" 2.97mm
0.5" 12.7mm
HP DesignJet ColorPro Series: User’s Guide (version 1) page 62 of 64
Menu
Understanding the Diagnostic Test
Understanding the Diagnostic Test
The Diagnostic Test page is a valuable tool for troubleshooting. This will help verify if the printer is working.
To print a Diagnostic Test:
1. Press [Menu] until SELF TEST MENU appears
2. Press [Item] until PRINT DIAGNOSTIC PAGE appears.
3. Press [Select] to print the diagnostic page.
The Diagnostic Test page is divided into four sections:
Item Description
¯
Printer Information shows general printer information such as
Firmware version number, Model and Service ID.
°
Built-in Bitmap Fonts shows the type of fonts that are resident in your printer. This is different from the TrueType fonts that are installed in your computer.
±
Printhead Information monitors and displays the status of your printhead. If these bars are printed properly, it shows that the printheads are in working order.
²
Ink Cartridge Information displays the amount of ink left in each ink cartridge.
HP DesignJet ColorPro Series: User’s Guide (version 1) page 63 of 64
Menu
The Diagnostic Test looks like this:
Understanding the Diagnostic Test
¯
°
±
²
HP DesignJet ColorPro Series: User’s Guide (version 1) page 64 of 64
Download
Public link updated
The public link to your chat has been updated. You may view and manage your chat links after registration here.
Document public link
Advertisement