HP Chromebook x360 11 G2 EE Guide

Maintenance and Service Guide

HP Chromebook x360 G2 Education Edition

IMPORTANT! This document is intended for

HP authorized service providers only.

© Copyright 2019 HP Development Company,

L.P.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Chrome is a trademark of Google LLC. Intel, Celeron, and

Core are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

MicroSD, SDHC, and SDXC are trademarks or registered trademarks of SD-3C in the United

States, other countries or both. Microsoft and

Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

The information contained herein is subject to change without notice. The only warranties for

HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: April 2019

Document Part Number: L59865-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality.

Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com

for details.

To access the latest user guides, go to http://www.hp.com/support , and follow the instructions to find your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product

(hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

iii

iv

Safety warning notice

CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description .................................................................................................................................................................................. 1

2 External component identification ......................................................................................................................................................... 2

Right side ................................................................................................................................................................................... 2

Left side ..................................................................................................................................................................................... 4

Display ........................................................................................................................................................................................ 6

Keyboard area ........................................................................................................................................................................... 7

TouchPad ............................................................................................................................................................... 7

Special keys .......................................................................................................................................................... 8

Bottom ....................................................................................................................................................................................... 9

Labels ....................................................................................................................................................................................... 10

3 Illustrated parts catalog ........................................................................................................................................................................ 11

Computer components ......................................................................................................................................................... 12

Display assembly components ............................................................................................................................................ 16

Miscellaneous parts ............................................................................................................................................................... 18

4 Removal and replacement procedures preliminary requirements ................................................................................................ 20

Tools required ......................................................................................................................................................................... 20

Service considerations .......................................................................................................................................................... 20

Plastic parts ........................................................................................................................................................ 20

Cables and connectors ..................................................................................................................................... 20

Drive handling .................................................................................................................................................... 21

Workstation guidelines ..................................................................................................................................... 21

Electrostatic discharge information .................................................................................................................................... 22

Generating static electricity ............................................................................................................................. 22

Preventing electrostatic damage to equipment ........................................................................................... 23

Personal grounding methods and equipment .............................................................................................. 23

Grounding the work area .................................................................................................................................. 23

Recommended materials and equipment ..................................................................................................... 24

Packaging and transporting guidelines .............................................................................................................................. 24

5 Removal and replacement procedures for Approved Service Provider Parts .............................................................................. 25

Component replacement procedures ................................................................................................................................. 25

Keyboard/top cover ........................................................................................................................................... 25

TouchPad cable .................................................................................................................................................. 29

vii

viii

TouchPad ............................................................................................................................................................ 30

Keyboard webcam module .............................................................................................................................. 32

Keyboard webcam module cable ................................................................................................................... 33

Battery ................................................................................................................................................................. 34

Speakers ............................................................................................................................................................. 36

WLAN module .................................................................................................................................................... 37

Power board cables ........................................................................................................................................... 38

Power board ....................................................................................................................................................... 39

System board ..................................................................................................................................................... 40

Power cable ........................................................................................................................................................ 44

Display assembly ............................................................................................................................................... 45

6 Backing up, restoring, and recovering ................................................................................................................................................. 55

Backing up information and creating recovery media ..................................................................................................... 55

Using Windows tools ......................................................................................................................................... 55

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 55

Restoring and recovery ......................................................................................................................................................... 56

Restoring, resetting, and refreshing using Windows tools ......................................................................... 56

Recovering using HP Recovery media ............................................................................................................ 56

Changing the computer boot order ................................................................................................................ 56

7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 57

Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 57

Downloading HP PC Hardware Diagnostics Windows ................................................................................. 57

Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 58

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ................................................................................................................... 58

Installing HP PC Hardware Diagnostics Windows ......................................................................................... 58

Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 58

Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 59

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ...................................................... 59

Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 59

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ............................................................................................................................... 59

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 60

Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 60

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 60

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 60

Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 60

8 Specifications .......................................................................................................................................................................................... 62

Computer specifications ........................................................................................................................................................ 62

9 Power cord set requirements ............................................................................................................................................................... 63

Requirements for all countries ............................................................................................................................................ 63

Requirements for specific countries and regions ............................................................................................................. 64

10 Recycling ............................................................................................................................................................................................... 66

Index ............................................................................................................................................................................................................. 67

ix

x

1 Product description

Table 1-1 Product components and descriptions

Category Description

Product Name

Processors

Panel

Memory

Storage

Audio and video

HP Chromebook x360 G2 Education Edition

Intel® Celeron™ N4100 1.1-GHz (turbo up to 2.4-GHz) processor (2400-MHz front-side bus (FSB), 4.0-

MB L2 cache, quad core, 6 W)

Intel Celeron N4000 1.1-GHz (turbo up to 2.6-GHz) processor (2400-MHz FSB, 4.0-MB L2 cache, dual core, 6 W)

11.6-inch, high-definition (HD) (1366×768), BrightView, white light-emitting diode (WLED), UWVA, 220 nits, slim

TouchScreen display assembly with digitizer

11.6-inch, HD (1366×768), BrightView, WLED, UWVA, 50, 220 nits, eDP 1.2 without PSR, slim TouchScreen display assembly without digitizer

Support for LPDDR4-3733, 1.1 V system memory

Support for 16-GB or 8-GB of onboard system memory

Support for 64-GB or 32-GB embedded MultiMediaCard (eMMC) v 5.0 onboard storage

Camera:

Integrated one-piece fixed HD 720p, 5-megapixel display webcam

Integrated one-piece fixed HD 720p, 5-megapixel keyboard webcam

Microphone: Single-array microphone

Wireless

External media cards

Wireless local area network (WLAN) option: Intel 9560 ac 2×2 + Bluetooth® 5.0 MU-MIMO M.2 2230 non-vPro

MIPI+BRI WW with two antennas

HP MultiFormat microSD® media card reader

Internal card expansion One M.2 slot for WLAN module

Ports

Security

Power requirements

Operating system

● Audio-out (headphone)/audio-in (microphone) combo jack

● USB SuperSpeed port

● USB Type-C power connector and port

Nano security lock

● Support for a 2-cell, 47-Wh, 6.18-Ah, Li-ion, battery

● Support for a 45-W USB Type-C AC adapter (non-PFC, 1.8-m, 3-pin)

● Support for a 1.00-m, power cord with a C5 connector

Chrome® 64-bit

1

2 External component identification

The computer features top-rated components. This chapter provides details about the computer components, where they are located, and how they work.

Right side

Table 2-1 Right-side components and descriptions

Component

(1) Audio-out (headphone)/audio-in (microphone) combo jack

(2)

(3)

MicroSD memory card reader

USB SuperSpeed port

Description

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.

WARNING!

To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

For additional safety information, see the Regulatory, Safety, and

Environmental Notices .

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

Reads optional memory cards that enable you to store, manage, share, or access information.

To insert a card:

1.

Hold the card label-side up, with connectors facing the computer.

2.

Insert the card into the memory card reader, and then press in on the card until it is firmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory card reader.

Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

2 Chapter 2 External component identification

Table 2-1 Right-side components and descriptions (continued)

Component Description

(4)

(5)

AC adapter and battery light

USB Type-C power connector and port

● White: The AC adapter is connected and the battery is fully charged.

● Amber: The AC adapter is connected and the battery is charging.

● Blinking amber: The battery has an error.

● Off: The battery is not charging.

Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.

– and –

Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.

– and –

Connects a display device that has a USB Type-C connector, providing DisplayPort output.

NOTE: Cables and/or adapters (purchased separately) may be required.

Right side 3

Left side

(3)

(4)

Table 2-2 Left-side components and descriptions

Component

(1) Nano security cable slot

(2) USB Type-C power connector and port

USB SuperSpeed port

Power button

(5) Power light

Description

Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.

– and –

Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.

– and –

Connects a display device that has a USB Type-C connector, providing DisplayPort output.

NOTE: Cables and/or adapters (purchased separately) may be required.

Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

● When the computer is off, press the button to turn on the computer.

● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).

● When the computer is on and you want to turn it off, press and hold the button to lock the screen, and then continue to press the button until the computer turns off.

CAUTION: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.


Table 2-2 Left-side components and descriptions (continued)

Component

(5) Power light (continued)

(6) Volume button

Description

● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

Controls speaker volume on the computer.

Left side 5

Display

Table 2-3 Display components and descriptions

Component Description

(1)

(2)

(3)

(4)

(5)

(6)

WLAN antennas*

Camera light

Camera

Internal microphones (2)

Camera light (select products only)

Camera (select products only)

Send and receive wireless signals to communicate with WLANs.

On: The camera is in use.

Allows you to video chat, record video, and record still images.

Record sound.

On: The camera is in use.

Allows you to video chat, record video, and record still images.

(7) Internal microphone (select products only) Records sound.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide, go to http://www.hp.com/support , and follow the instructions to find your product. Then select User Guides.


Keyboard area

TouchPad

Table 2-4 TouchPad components and descriptions

Component

TouchPad zone

Description

Reads finger gestures to move the pointer or activate items on the screen.

Keyboard area 7

Special keys

Table 2-5 Special key components and descriptions

Component

(1) esc key

(2) Action keys

Description

Activates certain computer functions when pressed in combination with other keys, such as Tab or Shift .

Execute frequently used system functions.


Bottom

Table 2-6 Bottom component and description

Component

Speakers

Description

Produce sound.

Bottom 9

Labels

The labels affixed to the computer provide information that may be needed when troubleshooting system problems or traveling internationally with the computer. Labels may be in paper form or imprinted on the product.

● Service label—Provides important information to identify the computer. When contacting support, the serial number, the product number, or the model number may be requested. Locate this information before contacting support.

The service label will resemble the example shown below:

Table 2-7 Service label components and descriptions

Item Component

(1)

(2)

(3)

(4)

(5)

Product name

Model number

Product identification

Serial number

Warranty period


3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com

, select your country or region, and then follow the on-screen instructions.

11

Computer components

Table 3-1 Computer components and spare part information

Item

(1)

Component Spare part number

Display assembly:The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display assembly components on page 16

.

12 Chapter 3 Illustrated parts catalog

Table 3-1 Computer components and spare part information (continued)

Item Component

(2) Keyboard/top cover (includes keyboard cable):

For use only on computer models equipped with a digitizer:

For use in Belgium

For use in Brazil

For use in Canada

For use in the Czech Republic and Slovakia

For use in Denmark, Finland, and Norway

For use in France

For use in Germany

For use in Israel

For use in Italy

For use in Latin America

For use in the Netherlands

For use in Portugal

For use in Romania

For use in Russia

For use in Turkey

For use in Saudi Arabia

For use in Spain

For use in Switzerland

For use in Taiwan

For use in Thailand

For use in Turkey

For use in the United Kingdom

For use in the United States

For use only on computer models not equipped with a digitizer:

For use in Belgium

For use in Brazil

For use in Canada

For use in the Czech Republic and Slovakia

For use in Denmark, Finland, and Norway

For use in France

For use in Germany

Spare part number

L55801-061

L55801-161

L55801-B31

L55801-131

L55801-271

L55801-251

L55801-141

L55801-171

L55801-A41

L55801-201

L55801-DB1

L55801-FL1

L55801-DH1

L55801-051

L55801-041

L55801-BB1

L55801-071

L55801-BG1

L55801-AB1

L55801-281

L55801-141

L55801-031

L55801-001

L55802-A41

L55802-201

L55802-DB1

L55802-FL1

L55802-DH1

L55802-051

L55802-041

Computer components 13

(8a)

(8b)

(8c)

(9)

(3a)

(3b)

(5)

(6)

(7)

(3c)

(4a)

(4b)


Item Component Spare part number

For use in Israel

For use in Italy


For use in the Netherlands

For use in Portugal

For use in Romania

For use in Russia

For use in Turkey

For use in Saudi Arabia

For use in Spain


For use in Taiwan

For use in Thailand

For use in Turkey



TouchPad (does not include TouchPad bracket or TouchPad cable)

TouchPad bracket (included in the Bracket Kit, spare part number L53213-001)

L55802-BG1

L55802-AB1

L55802-281

L55802-141

L55802-031

L55802-001

L53196-001

TouchPad cable (included in the Cable Kit, spare part number L53204-001)

Keyboard webcam module L53218-001

Keyboard webcam module bracket (not illustrated, included in the Bracket Kit, spare part number L53213-001)

Keyboard webcam module cable (included in the Cable Kit, spare part number L53204-001)

L55802-BB1

L55802-061

L55802-161

L55802-B31

L55802-131

L55802-271

L55802-251

L55802-141

L55802-171

L55802-071

Speakers (include cables and 4 rubber isolators)

Battery (2-cell, 47-WHr, 6.15-AHr, Li-ion)

Intel 9560 ac 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro MIPI+BRI WW WLAN module with 2 antennas

Power board (does not include power board cable)

L53198-001

L42583-002

L41693-005

L53195-001

Power board bracket (not illustrated, included in the Bracket Kit, spare part number L53213-001)

Power cable (included in the Cable Kit, spare part number L53204-001)

Power board cables (2, included in the Cable Kit, spare part number L53204-001)

System board (includes a graphics subsystem with UMA memory, the heat sink, and replacement thermal material):

Equipped with an Intel Celeron N4100 1.1-GHz (turbo up to 2.4-GHz) processor (2400-MHz

FSB, 4.0-MB L2 cache, quad core, 6 W), 8.0-GB of system memory, 64-GB of eMMC storage, and the Chrome 64-bit operating system

L53194-001


(10)


Item Component


FSB, 4.0-MB L2 cache, quad core, 6 W), 4.0-GB of system memory, 32-GB of eMMC storage, and the Chrome 64-bit operating system


FSB, 4.0-MB L2 cache, dual core, 6 W), 8.0-GB of system memory, 64-GB of eMMC storage, and the Chrome 64-bit operating system





Bottom cover:


In blue finish

In grey finish


In blue finish

In grey finish

Spare part number

L53193-001

L53192-001

L53191-001

L53190-001

L53202-001

L53201-001

L53200-001

L53199-001

Computer components 15

Display assembly components

(2)

(3)

(4)

(5a)

Table 3-2 Display components and spare part information

Item

(1)

(5b)

Component Spare part number

Display panel assembly: 11.6-in., HD (1366×768), BrightView, LED, UWVA, 220 nits, eDP, TouchScreen display panel

(includes display bezel)

For use only on computer models equipped with a digitizer L53206-001

For use only on computer models not equipped with a digitizer

G-sensor module (includes adhesive)

Webcam/microphone module

Display panel cable (included in the Cable Kit, spare part number L53204-001)

L53205-001

L53215-001

L53220-001

Hinges (2, include left and right display hinges, left and right hinge covers, and hinge cover spacers)

L53214-001

Hinge covers (2, includes left and right hinge covers; included in the display hinge spare part kit, spare part number

L53214-001)


(5c)

(6)

(7)

Table 3-2 Display components and spare part information (continued)

Item Component Spare part number

Hinge cover spacers (2; included in the display hinge spare part kit, spare part number L53214-001)

Webcam/microphone module cable (included in the Cable Kit, spare part number L53204-001)

Display back cover (includes rubber padding, shielding, and wireless antenna cables and transceivers)


In blue finish

In grey finish

L53208-001

L53207-001


In blue finish

In grey finish

L53210-001

L53209-001

Display assembly components 17

Miscellaneous parts

Table 3-3 Miscellaneous components and spare part information

Component

AC adapter:

90-W AC adapter (S-3P, PFC, 4.5-mm)

45-W USB Type-C AC adapter (non-PFC, 1.8-m, 3-pin)

Adapter:

HP USB Type-C–to–DisplayPort adapter

HP USB Type-C–to–HDMI 2.0 adapter

HP USB Type-C–to–RJ45 adapter

HP USB Type-C–to–USB 3.0 adapter

HP Essential Backpack

Bracket Kit (includes battery bracket, display bracket, I/O bracket, power board bracket, and TouchPad bracket)

Cable Kit (includes display panel cables (2), keyboard webcam module cable, power board cable, power cable, TouchPad cable, and webcam/microphone module cable)

HP USB Type-C dock

HP Nano security lock

Mouse:

HP comfort grip wireless mouse

HP USB laser mouse

HP USB travel mouse

Pen (Wacom, includes tip and tweezer)

Pen (AES)

Pen loop

Power cord (1.0-m, STK CONV, with C5 connector):

For use in Argentina

For use in Australia

For use in Brazil

For use in Europe

For use in India

For use in Israel

For use in Italy

For use in North America

For use in the People’s Republic of China

For use in South Africa


Spare part number

691922-001

674318-001

757770-001

L04640-001

L53216-001

L08489-001

L19357-001

L19358-001

L19359-001

L19361-001

L19363-001

L19362-001

L19364-001

L19367-001

L19368-001

L19369-001

710413-001

L43407-001

831753-001

935325-001

855560-001

814618-001

679923-001

L53213-001

L53204-001

L16133-001

918431-001

Table 3-3 Miscellaneous components and spare part information (continued)

Component

For use in South Korea


For use in Taiwan

For use in Thailand


Rubber Kit

Screw Kit

Spare part number

L19366-001

L19370-001

L19372-001

L19371-001

L19373-001

L52565-001

L53203-001

Miscellaneous parts 19

4 Removal and replacement procedures preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Keyboard release tool

● Magnetic Phillips P1 screwdriver

● Non-conductive, non-marking pry tool

● Tweezer

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic parts

IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

20 Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

● Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is closed.

● Handle drives on surfaces covered with at least one inch of shock-proof foam.

● Avoid dropping drives from any height onto any surface.

● After removing a hard drive or an optical drive, place it in a static-proof bag.

● Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

● Avoid exposing a drive to temperature extremes or liquids.

● If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

● Use conductive field service tools, such as cutters, screw drivers, and vacuums.

● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn off power and input signals before inserting or removing connectors or test equipment.

Service considerations 21

Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions:

● Keep components in their electrostatic-safe containers until you are ready to install them.

● Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

● If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Note the following:

● Different activities generate different amounts of static electricity.

● Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity

Event

Walking across carpet

Walking across vinyl floor

Motions of bench worker

Removing DIPs from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from Styrofoam

Removing bubble pack from PCB

Packing PCBs in foam-lined box

Electronic components are multi-packaged inside plastic tubes, trays, or Styrofoam.

55%

7,500 V

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

Relative humidity

40%

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

10%

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

NOTE: As little as 700 volts can degrade a product.


Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components.

● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

● Place items on a grounded surface before removing them from their container.

● Always be properly grounded when touching a sensitive component or assembly.

● Avoid contact with pins, leads, or circuitry.

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:

● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels

Static shielding protection levels

Method

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Voltage

1,500

7,500

15,000

Grounding the work area

To prevent static damage at the work area, use the following precautions:

● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas.

● Turn off power and input signals before inserting and removing connectors or test equipment.

● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.

● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.

● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Electrostatic discharge information 23

Recommended materials and equipment

Materials and equipment that are recommended for use in preventing static electricity include:

● Antistatic tape

● Antistatic smocks, aprons, or sleeve protectors

● Conductive bins and other assembly or soldering aids

● Conductive foam

● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

● Static-dissipative table or floor mats with hard tie to ground

● Field service kits

● Static awareness labels

● Wrist straps and footwear straps providing one-megohm +/- 10% resistance

● Material handling packages

● Conductive plastic bags

● Conductive plastic tubes

● Conductive tote boxes

● Opaque shielding bags

● Transparent metallized shielding bags

● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.


5 Removal and replacement procedures for

Approved Service Provider Parts

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

CAUTION: Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of the computer. See

Labels on page 10

for details.

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the computer, go to http://partsurfer.hp.com

, select the country or region, and then follow the on-screen instructions.

There are as many as 43 screws that must be removed, replaced, and/or loosened when servicing the computer.

Make special note of each screw size and location during removal and replacement.

Keyboard/top cover

NOTE: The keyboard/top cover spare part kit includes the keyboard cable.

Table 5-1 Keyboard/top cover description and spare part information

Country/region Spare part number Country/region

For use in France

For use in Germany

For use in Iceland

For use in Italy


L55801-051

L55801-041

L55801-DD1

L55801-061

L55801-161

For use in Portugal

For use in Spain

For use in Turkey



Spare part number

L55801-131

L55801-071

L55801-141

L55801-031

L55801-001

Before removing the disassembling the computer, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

Remove the keyboard/top cover:

Component replacement procedures 25

1.

Remove the four Phillips M2.5×5.7 screws (1) that secure the keyboard/top cover to the base enclosure.

2.

Loosen the two Phillips M2.0 captive screws (2) that secure the keyboard/top cover to the base enclosure.

3.

Remove the three Phillips M2.5×10.0 screws (3) that secure the keyboard/top cover to the base enclosure.

4.

Open the computer.

5.

Rest the open computer on its left side.

26 Chapter 5 Removal and replacement procedures for Approved Service Provider Parts

6.

Insert a keyboard release tool or similar non-conductive tool into the rear corner screw holes (1) and (2), and then release the keyboard/top cover.

7.

Turn the computer right side up with the rear toward you.

8.

Open the computer as far as it will open.

9.

Swing the keyboard/top cover (1) up and back as far as the keyboard and TouchPad cables allow.

10.

Release the zero insertion force (ZIF) connector (2) to which the TouchPad cable is connected, and then disconnect the TouchPad cable from the system board.

11.

Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the keyboard cable from the system board.

12.

Release the ZIF connector (4) to which the keyboard webcam module cable is connected, and then disconnect the keyboard webcam module cable from the system board.


13.

Remove the keyboard/top cover (5).

Reverse this procedure to install the keyboard/top cover.


TouchPad cable

NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is included in the Cable Kit, spare part number L53204-001.

Before removing the TouchPad cable, follow these steps:

1.


2.


3.


4.

Remove the keyboard/top cover (see Keyboard/top cover on page 25 ).

Remove the TouchPad cable:

1.

Turn the keyboard/top cover upside with the front toward you.

2.

Release the ZIF connector (1) to which the TouchPad cable is connected.

3.

Disconnect the TouchPad cable (2) from the TouchPad.

Reverse this procedure to install the TouchPad cable.


TouchPad

Table 5-2 TouchPad description and spare part number information

Description Spare part number

TouchPad L53196-001

NOTE: The TouchPad spare part kit does not include the TouchPad bracket or the TouchPad cable. The TouchPad bracket is included in the Bracket Kit, spare part number L53213-001. The TouchPad cable is included in the Cable Kit, spare part number L52549-001.

Before removing the TouchPad, follow these steps:

1.


2.


3.


4.

Remove the keyboard/top cover (see

Keyboard/top cover on page 25

).

Remove the TouchPad:

1.


2.

Fold back the shielding material (1) that covers the TouchPad screws.

3.

Remove the three Phillips M2.0×2.3 broad head screws (2) that secure the TouchPad to the keyboard/ top cover.

4.

Remove the three Phillips M2.0×2.8 screws (3) that secure the TouchPad and bracket to the keyboard/ top cover.

5.

Remove the TouchPad bracket (4).


6.

Remove the TouchPad (5).

Reverse this procedure to install the TouchPad.


Keyboard webcam module

Table 5-3 Keyboard webcam module description and spare part number information


Keyboard webcam module L53218-001

NOTE: The keyboard webcam module spare part kit does not include the keyboard webcam module bracket or the keyboard webcam module cable. The keyboard webcam module bracket is included in the Bracket Kit, spare part number L53213-001. The keyboard webcam module cable is included in the Cable Kit, spare part number L53204-001.

Before removing the keyboard webcam module, follow these steps:

1.


2.


3.


4.



).

Remove the keyboard webcam module:

1.


2.

Remove the two Phillips M2.0×4.1 screws (1) that secure the keyboard webcam module to the keyboard/ top cover.

3.

Remove the keyboard webcam module bracket (2).

4.

Remove the keyboard webcam module (3).

Reverse this procedure to install the keyboard webcam module.


Keyboard webcam module cable

NOTE: The keyboard webcam module spare part kit does not include the keyboard webcam module cable. The keyboard webcam module cable is included in the Cable Kit, spare part number L53204-001.

Before removing the keyboard webcam module cable, follow these steps:

1.


2.


3.


4.

Remove the keyboard/top cover (see Keyboard/top cover on page 25 ).

5.

Remove the keyboard webcam module (see

Keyboard webcam module on page 32

).

Remove the keyboard webcam module cable:

1.

Turn the keyboard webcam module upside with the front toward you.

2.

Release the ZIF connector (1) to which the keyboard webcam module cable is connected.

3.

Disconnect the keyboard webcam module cable (2) from the keyboard webcam module.

Reverse this procedure to install the keyboard webcam module cable.


Battery

Table 5-4 Battery description and spare part number information

Description

2-cell, 47-WHr, 6.15-AHr, Li-ion battery

Spare part number

L42583-002

Before removing the battery, follow these steps:

1.


2.


3.


4.



).

Remove the battery:

1.

Release the battery tape (1) that secures the battery cable to the battery connector.

The battery tape is available using spare part number L14905-001.

2.

Disconnect the battery cable (2) from the system board.

3.

Remove the two Phillips M2.0×4.1 screws (1) that secure the battery to the base enclosure.


4.

Remove the battery (2).

Reverse this procedure to install the battery.


Speakers

Table 5-5 Speakers description and spare part number information

Description

Speakers (include cables)

Spare part number

L53198-001

Before removing the speakers, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.


3.

Disconnect all external devices from the computer.

4.



).

5.

Disconnect the battery cable from the system board (see

Battery on page 34

).

Remove the speakers:

1.

Disconnect the speaker cable (1) from the system board.

2.

Release the speaker cables from the retention clips/routing channels (2) built into the front edge of the battery.

3.

Remove the two Phillips M2.0×4.1 screws (3) that secure the speakers to the base enclosure.

4.

Remove the speakers (4).

Reverse this procedure to install the speakers.


WLAN module

Table 5-6 WLAN drive description and spare part number information

Description

Intel 9560 ac 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro MIPI+BRI WW WLAN module with

2 antennas

Spare part number

L41693-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1.


2.


3.


4.

Remove the bottom cover (see

Keyboard/top cover on page 25 ).

5.

Disconnect the battery cable from the system board (see Battery on page 34 ).

Remove the WLAN module:

1.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/ black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.

2.

Remove the Phillips M2.0×2.2 broad head screw (2) that secures the WLAN module to the system board.

(The WLAN module tilts up.)


3.

Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: The WLAN module is designed with a notch to prevent incorrect insertion.

Reverse this procedure to install the WLAN module.

Power board cables

NOTE: The power board spare part kit does not include the power board cables. The power board cables are included in the Cable Kit, spare part number L53204-001.

Before removing the power board cables, follow these steps:

1.


2.


3.


4.

Remove the bottom cover (see Keyboard/top cover on page 25

).

5.


Battery on page 34

).

Remove the power board:

1.

Release the shielding (1) that covers the power board cable connectors.

2.

Release the ZIF connectors (2) to which the power board cables are connected, and then disconnect the power board cables from the system board.

3.

Release the ZIF connectors (3) to which the power board cables are connected, and then disconnect the power board cables from the power board.


4.

Remove the power board cables (4).

Reverse this procedure to install the power board cables.

Power board

Table 5-7 Power board description and spare part number information


Power board L52571-001

NOTE: The power board spare part kit does not include the power board cables or the power cable. The power board cables and power cable are included in the Cable Kit, spare part number L53204-001.

Before removing the power board, follow these steps:

1.


2.


3.


4.



5.


Remove the power board:

1.

Release the shielding (1) that covers the power board cable and power cable connectors.

2.


3.

Disconnect the power cable (3) from the power board.


4.

Remove the two Phillips M2.0×4.1 screws (4) that secure the power board to the keyboard/top cover.

5.

Remove the power board bracket (5).

The power board bracket is included in the Bracket Kit, spare part number L53213-001.

6.

Remove the power board (6) and cables.

Reverse this procedure to install the power board.

System board

NOTE: The system board spare part kit includes a graphics subsystem with UMA memory, the heat sink, and replacement thermal material).

Table 5-8 System board description and spare part number information


Equipped with an Intel Celeron N4100 1.1-GHz (turbo up to 2.4-GHz) processor (2400-MHz FSB, 4.0-MB L2 cache, quad core, 6 W), 8.0-GB of system memory, 64-GB of eMMC storage, and the Chrome 64-bit operating system

L53194-001

Equipped with an Intel Celeron N4100 1.1-GHz (turbo up to 2.4-GHz) processor (2400-MHz FSB, 4.0-MB L2 cache, quad core, 6 W), 4.0-GB of system memory, 32-GB of eMMC storage, and the Chrome 64-bit operating system

L53193-001

Equipped with an Intel Celeron N4000 1.1-GHz (turbo up to 2.6-GHz) processor (2400-MHz FSB, 4.0-MB L2 cache, dual core, 6 W), 8.0-GB of system memory, 64-GB of eMMC storage, and the Chrome 64-bit operating system

L53192-001


L53191-001


L53190-001


Before removing the system board, follow these steps:

1.


2.


3.


4.



5.


Remove the system board:

1.

Disconnect the webcam/microphone module cable (1) from the system board.

2.

Release the shielding (2) that covers the display panel cable connector.

3.

Release the adhesive support strip (3) that secures the display panel cable to the system board.

4.

Disconnect the display panel cable (4) from the system board.

5.

Release the shielding (5) that covers the power board cables connector and the power cable.

6.


7.

Disconnect the power cable (7) from the power board.

8.

Release the power cable from the retention clips/routing channel (8) built into the base enclosure.


9.

Disconnect the speaker cable (9) from the system board.

10.

Remove the six Phillips M2.0×4.1 screws (1) that secure the system board to the base enclosure.

11.

Remove the I/O bracket (2).

The I/O bracket is included in the Bracket Kit, spare part number L53213-001.

12.

Lift the left side of the system board (3) until it rests at an angle.


13.

Remove the system board (4) by sliding it up and to the left at an angle.

Reverse this procedure to install the system board.


Power cable

NOTE: The power board spare part kit does not include the power cable. The power cable is included in the Cable Kit, spare part number L53204-001.

Before removing the power cable, follow these steps:

1.


2.


3.


4.

Remove the bottom cover (see Keyboard/top cover on page 25

).

5.


Battery on page 34

).

6.

Remove the system board (see System board on page 40 ).

Remove the power cable:

1.

Turn the system board upside down with the rear toward you.

2.

Disconnect the power cable from the system board.

Reverse this procedure to install the power cable.


Display assembly

NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections.

Before removing the display assembly, follow these steps:

1.


2.


3.


4.



5.


Remove the display assembly:

1.

Disconnect the WLAN antenna cables (1) from the WLAN module.

NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/ black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.

2.

Disconnect the webcam/microphone module cable (2) from the system board.

3.

Release the webcam/microphone module cable and the WLAN antenna cables from the retention clips (3) and routing channel built into the base enclosure.

4.

Release the shielding (4) that covers the display panel cable connector.

5.

Release the adhesive support strip (5) that secures the display panel cable to the system board.

6.

Disconnect the display panel cable (6) from the system board.


7.

Release the display panel cable from the retention clips (7) and routing channel built into the base enclosure.


8.

Remove the five Phillips M2.5×5.1 screws that secure the display assembly to the base enclosure.

9.

Swing the display assembly (1) up and back until the display assembly is in an upright position.

10.

Rotate the right display hinge (2) clockwise until the hinge releases from the base enclosure.

11.

Slide the left display hinge (3) away from the base enclosure at an angle until the hinge release from the base enclosure.


12.

Remove the display assembly (4).

13.

If it is necessary to replace the display panel assembly or any of the display assembly subcomponents: a.

Insert a case utility tool (1) or similar thin, plastic tool into the top edge of the display panel assembly.


b.

Lift the display panel assembly top edge (2) and swing it up and forward until it rests upside down in front of the display back cover.

c.

Release the adhesive support strip (1) that secures the display panel cable to the display panel assembly.

d.

Disconnect the display panel cable (2) from the display panel assembly.

e.

Disconnect the display panel cable (3) from the G-sensor module.

f.

Remove the display panel assembly (4).

The display panel assembly is available using spare part numbers L53206-001 (for use only on computer models equipped with a digitizer) and L53205-001 (for use only on computer models not equipped with a digitizer).

14.

If it is necessary to replace the G-sensor module: a.

Remove the display assembly.

b.

Remove the display panel assembly.


c.

Detach the G-sensor module from the display back cover. (The G-sensor module is attached to the display back cover with double-sided adhesive.) d.

Remove the G-sensor module.

The G-sensor module is available using spare part number L53215-001.

15.

If it is necessary to replace the display panel cable: a.


b.


c.

Remove the spacer (1).from the display right hinge cover.


d.

Remove the display panel cable (2).

The display panel cable is included in the Cable Kit, spare part number L53204-001.

16.

If it is necessary to replace the webcam/microphone module: a.


b.


c.

Detach the webcam/microphone module (1) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.)


d.

Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.

e.

Remove the webcam/microphone module.

The webcam/microphone module is available using spare part number L53220-001.

17.

If it is necessary to replace the display hinges: a.


b.


c.

Remove the six Phillips M2.0×2.9 broad head screws (1) that secure the hinges to the display back cover.

d.

Remove the two Phillips M2.0×2.8 screws (2) that secure the hinges to the display back cover.

e.

Remove the spacer (3) from the display left hinge cover.

f.

Release the webcam/microphone module cable (4) and the wireless antenna cables from the display left hinge cover.


g.

Remove the display hinges (5).

The display hinges are available using spare part number L53214-001 and include the display hinge covers and the hinge cover spacers.

18.

If it is necessary to replace the webcam/microphone module cable: a.


b.


c.

Remove the display left hinge.

d.

Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.

e.

Release the webcam/microphone module cable from the retention clips (2) and routing channel built into the left side of the display back cover.


f.

Remove the webcam/microphone module cable (3).

The webcam/microphone module cable is included in the Cable Kit, spare part number L53204-001.

Reverse this procedure to reassemble and install the display assembly.


6 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most products:

● Backing up your personal information—You can use Windows tools to back up your personal information

(see Using Windows tools on page 55

).

● Creating a restore point—You can use Windows tools to create a restore point (see

Using Windows tools on page 55 ).

● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool (select

products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 55

).

● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the

computer, and resetting the computer to its original state (see Using Windows tools on page 55 ).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

1.

Select the Start button, and then select the Get Help app.

2.

Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.

To download the tool:

▲ Go to the Microsoft Store and search for HP Cloud Recovery.

For details, go to http://www.hp.com/support , search for HP Cloud Recovery, and then select "HP PCs – Using the

Cloud Recovery Tool (Windows 10, 7)."

Backing up information and creating recovery media 55

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools

Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 55

.

Recovering using HP Recovery media

HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery

Download Tool. For details, see

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 55 .

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

1.

Insert the HP Recovery media.

2.

Access the system Startup menu.

For computers or tablets with keyboards attached:

▲ Turn on or restart the computer or tablet, quickly press esc , and then press f9 for boot options.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3.

Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions.

56 Chapter 6 Backing up, restoring, and recovering

7 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.

To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 57 .

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support or HP Support Assistant.

1.

To access HP PC Hardware Diagnostics Windows from HP Help and Support: a.

Select the Start button, and then select HP Help and Support.

b.

Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a.

Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b.

Select Troubleshooting and fixes.

c.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2.

When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated. The screen displays one of the following options:

● A Failure ID link is displayed. Select the link and follow the on-screen instructions.

● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the onscreen instructions.

● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

● You must use a Windows computer to download this tool because only .exe files are provided.

Using HP PC Hardware Diagnostics Windows (select products only) 57

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1.

Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1.

Go to http://www.hp.com/support .

2.

Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that is displayed.

3.

In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 59 .

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated. For assistance in solving the problem:

▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The

HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions.

– or –

Contact support, and provide the Failure ID code.

58 Chapter 7 Using HP PC Hardware Diagnostics

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc .

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1.

Turn on or restart the computer, and quickly press esc .

2.

Press f2 .

The BIOS searches three places for the diagnostic tools, in the following order: a.

Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 59 .

b.

Hard drive c.

BIOS

3.

When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:

1.


2.

Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive:

Using HP PC Hardware Diagnostics UEFI 59

1.


2.

Enter the product name or number, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI

Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware

Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags , and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1.


2.

Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1.


2.

Select Get software and drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations:

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

60 Chapter 7 Using HP PC Hardware Diagnostics

● Set a location for storing the test results. You can also set the user name and password settings used for uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1.

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2.

Select Advanced, and then select Settings.

3.

Make your customization selections.

4.

Select Main, and then Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 61

8 Specifications

Computer specifications

Table 8-1 Computer specifications

Dimensions

Width

Depth

Height (front to back)

Weight

Metric

30.6 cm

20.7 cm

1.1 cm

2.1 or 2.3 kg (depending on configuration)

U.S.

12.0 in

8.1 in

0.43 in

4.6 or 5.1 lbs (depending on configuration)

Input power

Operating voltage and current 19.5 V dc @ 3.33 A – 65 W

19 V dc @ 4.62 A – 90 W

19.5 V dc @ 2.31 – 45 W (select models only)

Temperature

Operating

Nonoperating

Relative humidity (noncondensing)

Operating

Nonoperating

Maximum altitude (unpressurized)

‑

5°C to 35°C

20°C to 60°C

10% to 90%

5% to 95%

‑

41°F to 95°F

4°F to 140°F

Operating

Nonoperating ‑

‑ 15 m to 3,048 m

15 m to 12,192 m ‑

‑ 50 ft to 10,000 ft

50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

62 Chapter 8 Specifications

9 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or

250 V ac, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet

C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 63

Requirements for specific countries and regions

Table 9-1 Power cord requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Argentina

Australia

Austria

Belgium

Brazil

Canada

Chile

Denmark

Finland

France

Germany

India

Israel

Italy

Japan

The Netherlands

SII

IMQ

JIS

KEMA

FIMKO

UTE

VDE

BIS

IRAM

SAA

OVE

CEBEC

ABNT

CSA

IMQ

DEMKO

1

1

3

1

1

1

1

1

1

2

1

1

1

1

1

1

New Zealand

Norway

The People's Republic of China

Saudi Arabia

Singapore

South Africa

South Korea

Sweden

SANZ

NEMKO

CCC

SASO

PSB

SABS

KTL

SEMKO

1

1

5

1

1

1

4

7

Switzerland

Taiwan

Thailand

The United Kingdom

SEV

BSMI

TISI

ASTA

1

6

1

1

The United States UL 2

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

64 Chapter 9 Power cord set requirements

Table 9-1 Power cord requirements for specific countries and regions (continued)

Country/region Accredited agency Applicable note number

2.

The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

3.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.

5.

The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Corset approval number and logo must be printed on a flag label.

6.

The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.

7.

For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and

CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.

Requirements for specific countries and regions 65

10 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle .

66 Chapter 10 Recycling

Index

A

AC adapter and battery light 3

AC adapter, spare part numbers 18

action keys 8

adapter, spare part numbers 18

antenna

location 6

audio, product description 1

audio-in jack 2 audio-out jack 2

B

backpack, spare part number 18

backup, creating 55 backups 55

battery

removal 34 spare part number 14, 34

battery tape

release 34 spare part number 34

boot order, changing 56

bottom components 9

bottom cover

spare part numbers 15

Bracket Kit, spare part number 18

buttons

power 4

volume 5

C

Cable Kit, spare part number 18

camera 6 camera light 6

cautions

electrostatic discharge 22

components

bottom 9

display 6

keyboard area 7

left side 4

right side 2

TouchPad 7

computer components 12

computer specifications 62

D display assembly

components 16

removal 45 spare part number 45

display back cover, spare part

numbers 17

display components 6

display panel assembly

removal 48

spare part numbers 16, 49

display panel cable

removal 50

spare part number 16, 51

display panel, product description 1

dock, spare part number 18

E

electrostatic discharge (ESD) 22

preventing damage 23

esc key 8

external media card, product

description 1

G

G-sensor module

removal 49


grounding methods 23

guidelines

packaging 24 transporting 24

workstation 21

H

headphone jack 2

hinge

removal 52


hinge cover

spare part number 16

hinge cover spacers


HP PC Hardware Diagnostics UEFI

downloading 59 starting 59

using 58

HP PC Hardware Diagnostics Windows

downloading 57

installing 58

using 57

HP Recovery media

recovery 56

I

I/O bracket

removal 42 spare part number 42

internal card expansion, product

description 1

internal microphones 6

J jacks

audio-in 2 audio-out 2 headphone 2 microphone 2

K keyboard webcam module


Keyboard webcam module bracket


keyboard webcam module bracket

removal 32

keyboard webcam module cable

removal 33 spare part number 14, 32, 33

keyboard/top cover

removal 25 spare part numbers 25

keyboard/top cover, spare part

numbers 13

keys

action 8 esc 8

Index 67

L labels

serial number 10 service 10

left-side components 4

lights

AC adapter and battery 3

camera 6

power 4, 5

lock, spare part number 18

M

memory card reader 2

memory, product description 1

microphone

product description 1

microphone jack 2

model name 1

mouse, spare part numbers 18

O operating system, product

description 1

P

packaging guidelines 24

pen loop, spare part number 18 pen, spare part numbers 18

ports


USB SuperSpeed 2, 4

USB Type-C 3, 4

power board


power board bracket


power board cable

removal 38

spare part number 14, 38, 39

power button 4

power cable


power cord

requirements for all countries 63

requirements for specific countries

and regions 64

set requirements 63

spare part numbers 18

power light 4, 5

power requirements, product

description 1 processor, product description 1

product description

audio 1 display panel 1 external media card 1 internal card expansion 1 memory 1 microphone 1 operating system 1 ports 1 power requirements 1 processors 1 product name 1 security 1 solid-state drive 1 storage 1 video 1 wireless 1 product name 1

product name and number,

computer 10

R

recovery 55

discs 56

HP Recovery partition 56 media 56

USB flash drive 56

recovery media creating using HP Cloud Recovery

Download Tool 55 creating using Windows tools 55

Remote HP PC Hardware Diagnostics

UEFI settings

customizing 60 using 60

removal/replacement

procedures 25

restoring 55

right-side components 2

Rubber Kit, spare part number 19

S

Screw Kit, spare part number 19

security cable slot 4

security, product description 1

serial number, computer 10 service labels, locating 10

solid-state drive


speaker

location 9

speakers


special keys, using 8

specifications

computer 62

static electricity 22

system board


system restore point, creating 55

T

TouchPad

components 7


TouchPad bracket


TouchPad cable

removal 29

spare part number 14, 29, 30

TouchPad zone 7

transporting guidelines 24

U

USB SuperSpeed port 2, 4

USB Type-C port 3, 4

V

video, product description 1

volume button 5

W webcam

removal 32 spare part numbers 14, 32

webcam/microphone module

removal 51


webcam/microphone module cable

removal 53


Windows

backup 55

68 Index

recovery media 55 system restore point 55

Windows tools, using 55

wireless antenna

location 6

wireless, product description 1

WLAN antenna

location 6

WLAN module


workstation guidelines 21

Index 69

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