HP EliteBook 1040 G4 Notebook PC User Guide
HP EliteBook 1040 G4 Notebook PC is the perfect device for professionals on the go. It combines powerful performance with a slim and stylish design, making it easy to take with you wherever you go. With its long battery life, you can power through your day without having to worry about running out of juice. And with its fast processor, you can multitask and run demanding applications with ease. Whether you're working on a presentation, creating a spreadsheet, or browsing the web, the HP EliteBook 1040 G4 Notebook PC will help you get the job done quickly and efficiently.
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User Guide
© Copyright 2017 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license.
Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft
Corporation in the United States and/or other countries.
The information contained herein is subject to change without notice. The only warranties for
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: September 2017
Document Part Number: L00438-001
Product notice
This user guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality.
Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com
.
To access the latest user guides, go to http://www.hp.com/support , and follow the instructions to find your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Processor configuration setting (select products only)
IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
v
vi Processor configuration setting (select products only)
Table of contents
vii
viii
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 35
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 35
Resolving a low battery level when no power source is available ................................. 40
Resolving a low battery level when the computer cannot exit Hibernation .................. 40
Entering an Automatic DriveLock password ................................................ 47
Setting a DriveLock master password ......................................................... 48
ix
x
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 55
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 62
xi
xii
1 Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your smart investment:
● TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen.
● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 20 .
● Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 50
.
●
Get to know your computer—Learn about your computer features. See Components on page 4 and
Navigating the screen on page 27
for additional information.
● Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
● Back up your hard drive by creating recovery discs or a recovery flash drive. See
Backing up, restoring, and recovering on page 57 .
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions ● Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support .
● Online chat with an HP technician
● Support telephone numbers
● Replacement parts videos (select products only)
● Maintenance and service guides
● HP service center locations
Safety & Comfort Guide
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo .
IMPORTANT: You must be connected to the Internet to access the latest version of the user guide.
● Proper workstation setup
● Guidelines for posture and work habits that increase your comfort and decrease your risk of injury
● Electrical and mechanical safety information
Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
● Important regulatory notices, including information about proper battery disposal, if needed.
Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments .
IMPORTANT: You must be connected to the Internet to access the latest version of the user guide.
● Specific warranty information about this computer
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments . For products purchased in Asia Pacific, you
2 Chapter 1 Welcome
Resource Contents can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address.
Finding information 3
2 Components
Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work.
Locating hardware
To find out what hardware is installed on your computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn + esc
(select products only).
Locating software
To find out what software is installed on your computer:
▲ Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
4 Chapter 2 Components
Right
(3)
(4)
Component
(1)
(2)
(5)
Micro SIM card slot
HDMI port
USB 3.x SuperSpeed port with HP Sleep and
Charge
Battery light
USB Type-C power connector and Thunderbolt port with HP Sleep and Charge (2)
Description
Supports a wireless subscriber identity module (SIM) card.
For SIM card installation steps, see
Inserting a SIM card (select products only) on page 19 .
Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High Definition Multimedia
Interface (HDMI) device.
Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● Off: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.
● Off: The battery is not charging.
Connect an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.
– and –
Connect and charge most USB devices that have a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be required.
– and –
Connect a display device that has a USB Type-C connector, providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt docking station.
Right 5
Left
Component
(1)
(2)
(3)
(4)
Security cable slot
Vent
USB 3.x SuperSpeed port with HP Sleep and
Charge
Audio-out (headphone)/Audio-in (microphone) combo jack
Description
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.
Select My PC, select the Specifications tab, and then select User Guides.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
6 Chapter 2 Components
Display
Component Description
(1)
(2)
(3)
(4)
(5)
WWAN antennas*
Camera lights
Internal microphones
Cameras
WLAN antennas*
Send and receive wireless signals to communicate with wireless wide area networks (WWANs).
On: One or more cameras are in use.
Record sound.
Allow you to video chat, record video, and record still images. To use your camera, see
Using a camera (select products only) on page 31
.
Some cameras also allow a facial recognition logon to Windows, instead of a password logon. For more information, see
Windows Hello (select products only) on page 50
.
NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
Send and receive wireless signals to communicate with wireless local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.
Select My PC, select the Specifications tab, and then select User Guides.
Display 7
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen.
Functions like the left button on an external mouse.
(2)
(3)
Left TouchPad button
Near Field Communications (NFC) tapping area and antenna* (select products only)
Right TouchPad button
Allows you to wirelessly share information when you tap it with an NFC-enabled device.
Functions like the right button on an external mouse.
(4)
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.
Select My PC, select the Specifications tab, and then select User Guides.
8 Chapter 2 Components
Lights
Component
(1) Power light
(6)
(7)
(2)
(3)
(4)
(5)
(8)
Caps lock light
Privacy key light
Fn lock light
Mute light
Microphone mute light
Num lk light
Wireless light
(9) Keyboard backlight
Description
● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
On: Caps lock is on, which switches the key input to all capital letters.
On: Privacy screen is on, which helps prevent side-angle viewing.
On: The fn
key is locked. For more information, see Hot keys
(select products only) on page 14 .
● On: Computer sound is off.
● Off: Computer sound is on.
● On: Microphone is off.
● Off: Microphone is on.
On: Num lock is on.
On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
Illuminates the keyboard for higher visibility in low-light conditions.
Keyboard area 9
Component
(9) Sharing or presenting light
(10)
(11)
Call answer light
Call end light
Button, speakers, and fingerprint reader
Description
On: Sharing is on.
On: Call answer is on.
On: Call end is on.
Component
(1) Power button
Description
● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate
Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
10 Chapter 2 Components
Component
(2)
(3)
Speakers
Fingerprint reader (select products only)
Description
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options.
▲
Right-click the Power meter icon and then select
Power Options.
Produce sound.
Allows a fingerprint logon to Windows, instead of a password logon.
Keyboard area 11
Special keys
Component
(1)
(2) esc key fn key
(3)
(4)
(5)
Windows key
Action keys
Embedded numeric keypad
(6)
(7)
Windows application key num lk key
Description
Displays system information when pressed in combination with the fn key.
Executes frequently used system functions when pressed in combination with another key. Such key combinations are called
hot keys.
See Hot keys (select products only) on page 14 .
Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
Execute frequently used system functions.
A numeric keypad superimposed over the keyboard alphabet keys. When fn + num lk is pressed, the keypad can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.
NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.
Displays options for a selected object.
Turns the embedded numeric keypad on and off when pressed in combination with the fn key.
12 Chapter 2 Components
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12 .
▲ To use an action key, press and hold the key.
Icon Description
Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and monitor.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn off the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn + p .
num lk key
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight off or on.
NOTE: To conserve battery power, turn off this feature.
Turns the embedded numeric keypad on and off.
Turns the wireless feature on or off.
NOTE: A wireless network must be set up before a wireless connection is possible.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Office
365® servers.
Keyboard area 13
Icon Description
Turns the screen sharing function on or off.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers.
● Answers a call.
● Starts a call during a 1-on-1 chat.
● Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers.
● Ends a call.
● Declines incoming calls.
● Ends screen sharing.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key.
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Key
R
S
W
C
E
Description
Turns on scroll lock.
Turns on the insert function.
Breaks the operation.
Sends a programing query.
Pauses the operation.
14 Chapter 2 Components
Bottom
Component
(1)
(2)
Vent
Speakers
Description
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Produce sound.
Bottom 15
Rear
Component
Vents
Description
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
16 Chapter 2 Components
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, the bottom of a tablet kickstand, inside the battery bay, under the service door, or on the back of the display.
● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
Labels 17
Component
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
18 Chapter 2 Components
Inserting a SIM card (select products only)
CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card.
To insert a SIM card, follow these steps:
1.
Turn off the computer by using the Shut down command.
2.
Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is firmly seated.
NOTE: The SIM card in your computer may look slightly different from the illustration in this section.
NOTE: See the image on the battery bay to determine which way the SIM card should be inserted into your computer.
To remove a SIM card, press in on the SIM card, and then remove it from the slot.
Inserting a SIM card (select products only) 19
3 Network connections
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.
Connecting to a wireless network
Your computer may be equipped with one or more of the following wireless devices:
● WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.
● HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.
● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together—typically within 10 meters (approximately 33 feet) of each other.
Using the wireless controls
You can control the wireless devices in your computer using one or more of these features:
● Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless button)
● Operating system controls
Wireless button
The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems.
To use operating system controls:
1.
Type control panel in the taskbar search box, and then select Control Panel.
2.
Select Network and Internet, and then select Network and Sharing Center.
20 Chapter 3 Network connections
Connecting to a WLAN
NOTE: When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the
Internet service.
To connect to a WLAN, follow these steps:
1.
Be sure that the WLAN device is on.
2.
Select the network status icon in the taskbar, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or
network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection.
3.
Follow the on-screen instructions to complete the connection.
After the connection is made, select the network status icon at the far right of the taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots.
NOTE:
HP Mobile Connect Pro (select products only) on page 22
.
You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.
– or –
You can find the number following these steps:
1.
From the taskbar, select the network status icon.
2.
Select View Connection Settings.
3.
Under the Mobile broadband section, select the network status icon.
Some mobile network operators require the use of a SIM card. A SIM card contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile
Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.
Connecting to a wireless network 21
For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer.
Using HP Mobile Connect Pro (select products only)
HP Mobile Connect Pro is a prepaid, mobile broadband service that provides a cost-effective, secure, simple, and flexible mobile broadband connection for your computer. To use HP Mobile Connect Pro, your computer must have a SIM card and the HP Mobile Connect app. For more information about HP Mobile Connect Pro and where it is available, go to http://www.hp.com/go/mobileconnect .
Using GPS (select products only)
Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems.
To enable GPS, make sure location is enabled under the Windows privacy setting.
1.
Type location in the taskbar search box, and then select Location privacy settings.
2.
Follow the on-screen instructions for using location settings.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:
● Computers (desktop, notebook)
● Phones (cellular, cordless, smartphone)
● Imaging devices (printer, camera)
● Audio devices (headset, speakers)
● Mouse
● External keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.
1.
Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.
2.
Turn on Bluetooth, if it is not already turned on.
3.
Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some devices may have additional requirements; refer to the documentation provided with the device.
Using NFC to share information (select products only)
Your computer supports Near Field Communication (NFC), which allows you to wirelessly share information between two NFC-enabled devices. Information is transferred by tapping the tapping area (antenna) of the
22 Chapter 3 Network connections
computer with the antenna of your phone or other device. With NFC and supported apps, you can share websites, transfer contact information, transfer payments, and print on NFC-enabled printers.
NOTE:
To locate the tapping area on your computer, see Components on page 4
.
Sharing
1.
Confirm that the NFC function is enabled.
a.
Type wireless in the taskbar search box, and then select Turn wireless devices on or off.
b.
Confirm that the selection for NFC is On.
2.
Tap the NFC tapping area with an NFC-enabled device. You may hear a sound when the devices connect.
NOTE: To find the location of the antenna on the other NFC device, refer to your device instructions.
3.
Follow any on-screen instructions to continue.
Connecting to a wireless network 23
Connecting to a wired network
Select products may allow wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately.
WARNING!
To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN) (select products only)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office.
NOTE: A feature called HP LAN-WLAN Protection may be enabled on your computer. It closes your wireless
(Wi-Fi) connection when you connect directly to a LAN. For more information about HP LAN-WLAN Protection,
see Using HP LAN-WLAN Protection (select products only) on page 25 .
If there is no RJ-45 port on the computer, connecting to a LAN requires an 8-pin, RJ-45 network cable or an optional docking device or expansion product.
To connect the network cable, follow these steps:
1.
Plug the network cable into the network jack (1) on the computer or on an optional docking device or expansion product.
2.
Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.
24 Chapter 3 Network connections
Using HP LAN-WLAN Protection (select products only)
In a LAN environment, you can set HP LAN-WLAN Protection to safeguard your LAN network from unauthorized wireless access. When HP LAN-WLAN Protection is enabled, the WLAN (Wi-Fi) connection is turned off when the computer is connected directly to a LAN.
Turning on and customizing HP LAN-WLAN Protection
1.
Connect a network cable to the network jack on the computer, or on an optional docking device or expansion product.
2.
Start Computer Setup (BIOS).
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap f10 to enter Computer Setup.
3.
Select Advanced, and then select Built-in Device Options.
4.
Select the check box for LAN/WLAN Auto Switching to turn off WLAN connections when connected to a
LAN network.
5.
To save your changes and exit Computer Setup, select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
‒ or –
Select Main, select Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Using HP MAC Address Manager to identify your computer on a network (select products only)
You can enable a system Media Access Control (MAC) address to provide a customizable way of identifying your computer and its communications on networks. This system MAC address provides unique identification wireless adapter. This address is disabled by default.
even when your computer is connected through an external device, such as a docking station or external
Turning on and customizing the system MAC address
1.
Connect a network cable to the network jack on the computer, or on an optional docking device or expansion product.
2.
Start Computer Setup (BIOS).
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap f10 to enter Computer Setup.
Using HP MAC Address Manager to identify your computer on a network (select products only) 25
3.
Select Advanced, and then select Host Based MAC Address.
4.
In the box to the right of Host Based MAC Address, select either System to enable the host-based MAC address or Custom to customize the address.
5.
Make selections for boot order and devices supported.
6.
If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and then press enter to save the address.
7.
To save your changes and exit Computer Setup, select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
‒ or –
Select Main, select Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
For additional documentation about HP MAC Address Manager and using system MAC addresses, go to http://www.hp.com/support . Select Find your product, and then follow the on-screen instructions.
26 Chapter 3 Network connections
4 Navigating the screen
Using TouchPad and touch screen gestures
The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures described in this chapter.
You can also customize gestures and view demonstrations of how they work. Type control panel in the taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.
NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen (select products only).
Tap
You can navigate the computer screen in one or more of the following ways:
● Use touch gestures directly on the computer screen
● Use touch gestures on the TouchPad
● Use an optional mouse or keyboard (purchased separately)
● Use an on-screen keyboard
● Use a pointing stick
Use the tap/double-tap gesture to select or open an item on the screen.
● Point to an item on the screen, and then tap one finger on the TouchPad zone or touch screen to select the item. Double-tap an item to open it.
Using TouchPad and touch screen gestures 27
Two-finger pinch zoom
Use the two-finger pinch zoom to zoom out or in on images or text.
● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together.
● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your fingers apart.
Two-finger slide (TouchPad only)
Use the two-finger slide to move up, down, or sideways on a page or image.
● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
Two-finger tap (TouchPad only)
Use the two-finger tap to open the menu for an object on the screen.
NOTE: The two-finger tap performs the same function as right-clicking with the mouse.
● Tap two fingers on the TouchPad zone to open the options menu for the selected object.
28 Chapter 4 Navigating the screen
Four-finger tap (TouchPad only)
Use the four-finger tap to open the action center.
● Tap four fingers on the Touchpad to open the action center and view current settings and notifications.
Three-finger swipe (TouchPad only)
Use the three-finger swipe to view open windows and to switch between open windows and the desktop.
● Swipe 3 fingers away from you to see all open windows.
● Swipe 3 fingers toward you to show the desktop.
● Swipe 3 fingers left or right to switch between open windows.
Using TouchPad and touch screen gestures 29
One-finger slide (touch screen only)
Use the one-finger slide to pan or scroll through lists and pages, or to move an object.
● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.
● To move an object, press and hold your finger on an object, and then drag your finger to move the object.
Using an optional keyboard or mouse
An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.
Using an on-screen keyboard (select products only)
1.
To display an on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the taskbar.
2.
Begin typing.
NOTE: Suggested words may be displayed above the on-screen keyboard. Tap a word to select it.
NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.
30 Chapter 4 Navigating the screen
5 Entertainment features
Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or
audio, video and camera features on your computer.
Using a camera (select products only)
Your computer has a camera (integrated camera) that records video and captures photographs. Some models allow you to video conference and chat online using streaming video.
▲ To access the camera, type camera in the taskbar search box, and then select Camera from the list of applications.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or speakers.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see
Setting up HDMI audio on page 34
. Before connecting speakers, lower the volume setting.
Connecting headphones
WARNING!
To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this document:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2.
Select My PC, select the Specifications tab, and then select User Guides.
You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in
(microphone) combo jack on your computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
Using a camera (select products only) 31
Connecting headsets
WARNING!
To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this document:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2.
Select My PC, select the Specifications tab, and then select User Guides.
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audioout (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
To view or change sound settings:
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound.
Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another provider. As a result, your computer may include advanced audio features that can be controlled through an audio control panel specific to your audio system.
Use the audio control panel to view and control audio settings.
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions.
For information on using your video features, refer to HP Support Assistant.
Connecting video devices using a USB Type-C cable (select products only)
NOTE: To connect a USB Type-C Thunderbolt® device to your computer, you need a USB Type-C cable, purchased separately.
To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions:
32 Chapter 5 Entertainment features
1.
Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.
2.
Connect the other end of the cable to the external Thunderbolt device.
3.
Press f4 to alternate the computer screen image between 4 display states.
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press f4 the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
Connecting video devices using an HDMI cable (select products only)
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.
To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions:
1.
Connect one end of the HDMI cable to the HDMI port on the computer.
Using video 33
2.
Connect the other end of the cable to the high-definition TV or monitor.
3.
Press f4 to alternate the computer screen image between 4 display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press f4 , the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
Setting up HDMI audio
HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps:
1.
Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select
Playback devices.
2.
On the Playback tab, select the name of the digital output device.
3.
Click Set Default, and then click OK.
To return the audio stream to the computer speakers:
1.
Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.
2.
On the Playback tab, click Speakers.
3.
Click Set Default, and then click OK.
Discovering and connecting wired displays using MultiStream Transport
MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by connecting to the VGA or DisplayPorts on your computer and also to the VGA or DisplayPorts on a hub or an external docking station. You can connect in several ways, depending on the type of graphics controller
34 Chapter 5 Entertainment features
installed on your computer and whether or not your computer includes a built-in hub. Go to Device Manager to find out what hardware is installed on your computer.
▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer.
Connect displays to computers with Intel graphics (with a built-in hub)
With your internal hub and Intel graphics controller, you can connect up to 3 display devices in the following configurations:
● Two 1920 x 1200 DP monitors connected to the computer + one 1920 x 1200 VGA monitor connected to an optional docking station
● One 2560 x 1600 DP monitor connected to the computer + one 1920 x 1200 VGA monitor connected to an optional docking station
To set up multiple display devices, follow these steps:
1.
Connect your external display devices to the VGA ports or DisplayPorts (DP) on the computer base or the docking station.
2.
When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notification dialog box is displayed. Click the appropriate options to configure your displays. Multiple display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which extends the screen image across all enabled display devices.
NOTE: If this dialog box does not appear, be sure that each external display device is connected to the correct port on the hub. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes.
Discovering and connecting to Miracast-compatible wireless displays (select products only)
NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the documentation that came with your TV or secondary display.
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below.
To open Miracast:
▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a
wireless display, and then follow the on-screen instructions.
Using video 35
6 Managing power
Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge.
Some power management features described in this chapter may not be available on your computer.
Using Sleep and Hibernation
CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card.
Windows has two power-saving states, Sleep and Hibernation.
● Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see
Initiating and exiting Sleep on page 36
.
● Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level. In the
Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see
Initiating and exiting Hibernation (select products only) on page 37
.
Initiating and exiting Sleep
You can initiate Sleep in any of the following ways:
● Close the display (select products only).
● Select the Start button, select the Power icon, and then select Sleep.
● Press the Sleep hot key; for example, fn+f3 (select products only).
You can exit Sleep in any of the following ways:
● Briefly press the power button.
● If the computer is closed, raise the display (select products only).
● Press a key on the keyboard (select products only).
● Tap the TouchPad (select products only).
When the computer exits Sleep, your work returns to the screen.
NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen.
36 Chapter 6 Managing power
Initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options.
1.
Right-click the Power icon , and then select Power Options.
2.
In the left pane, select Choose what the power buttons do (wording may vary by product).
3.
Depending on your product, you can enable Hibernation for battery power or external power in any of the following ways:
● Power button—Under Power and sleep buttons and lid settings (wording may vary by product), select When I press the power button, and then select Hibernate.
● Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording may vary by product), select When I press the sleep button, and then select Hibernate.
● Lid (select products only)—Under Power and sleep buttons and lid settings (wording may vary by product), select When I close the lid, and then select Hibernate.
● Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box.
The Power menu can be accessed by selecting the Start button.
4.
Select Save changes.
▲ To initiate Hibernation, use the method that you enabled in step 3.
▲ To exit Hibernation, briefly press the power button.
NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows password before your work returns to the screen.
Shutting down (turning off) the computer
CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns off the display and the computer.
Shut down the computer when it will be unused and disconnected from external power for an extended period.
The recommended procedure is to use the Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button.
1.
Save your work and close all open programs.
2.
Select the Start button, select the Power icon, and then select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:
● Press ctrl + alt + delete , select the Power icon, and then select Shut down.
● Press and hold the power button for at least 10 seconds.
Shutting down (turning off) the computer 37
Using the Power icon and Power Options
The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power settings and view the remaining battery charge.
● To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over the Power icon .
●
To use Power Options, right–click the Power icon , and then select Power Options.
Different Power icons indicate whether the computer is running on battery or external power. Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.
Running on battery power
WARNING!
To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is off and unplugged from external power, the battery in the computer slowly discharges. The computer displays a message when the battery reaches a low or critical battery level.
Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to the computer, and other factors.
NOTE: When you disconnect external power, the display brightness is automatically decreased to conserve battery charge. Select computer products can switch between graphic modes to conserve battery charge.
Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time may vary by
+/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast
Charge operates in one of the following ways:
● When the remaining battery charge is between zero and 50%, the battery will charge to 50% of full capacity in no more than 30 minutes.
● When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full capacity in no more than 90 minutes.
To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power.
Displaying battery charge
To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over the Power icon .
38 Chapter 6 Managing power
Finding battery information in HP Support Assistant (select products only)
To access battery information:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2.
Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery
Check indicates that your battery should be replaced, contact support.
HP Support Assistant provides the following tools and information about the battery:
● HP Battery Check
● Information about battery types, specifications, life cycles, and capacity
Conserving battery power
To conserve battery power and maximize battery life:
● Lower the brightness of the display.
● Select the Power saver setting in Power Options.
● Turn off wireless devices when you are not using them.
● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port.
● Stop, disable, or remove any external media cards that you are not using.
● Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs:
● The battery light (select products only) indicates a low or critical battery level.
– or –
●
The Power icon shows a low or critical battery notification.
NOTE: For additional information about the Power icon, see
Using the Power icon and Power Options on page 38
.
The computer takes the following actions for a critical battery level:
● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information.
● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
Running on battery power 39
Resolving a low battery level
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power:
● AC adapter
● Optional docking device or expansion product
● Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
1.
Connect the AC adapter to the computer and to external power.
2.
Exit Hibernation by pressing the power button.
Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only).
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery
Check indicates that your battery should be replaced, contact support.
The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.
When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
Running on external power
For information about connecting to external power, refer to the Setup Instructions poster provided in the computer box.
The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking device or expansion product.
WARNING!
To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
WARNING!
Do not charge the computer battery while you are aboard aircraft.
Connect the computer to external power under any of the following conditions:
● When charging or calibrating a battery
● When installing or updating system software
40 Chapter 6 Managing power
● When updating the system BIOS
● When writing information to a disc (select products only)
● When running Disk Defragmenter on computers with internal hard drives
● When performing a backup or recovery
When you connect the computer to external power:
● The battery begins to charge.
● The screen brightness increases.
●
The Power icon changes appearance.
When you disconnect external power:
● The computer switches to battery power.
● The screen brightness automatically decreases to conserve battery charge.
●
The Power icon changes appearance.
Running on external power 41
7 Security
Protecting the computer
Standard security features provided by the Windows operating system and the Windows Computer Setup utility (BIOS, which runs under any operating system) can protect your personal settings and data from a variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
NOTE: Some features listed in this chapter may not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use
Computrace. For information about ordering the Computrace software, go to http://www.hp.com
.
Computer risk Security feature
Unauthorized use of the computer
Unauthorized access to Computer Setup (BIOS)
Unauthorized access to the contents of a hard drive
● HP Client Security software, in combination with a password, smart card, contactless card, registered fingerprints, or other authentication credential
● BIOS power-on password
BIOS administrator password in Computer Setup*
DriveLock password (select products only) in Computer Setup*
Boot options feature in Computer Setup* Unauthorized startup from an optional external optical drive
(select products only), optional external hard drive (select products only), or internal network adapter
Unauthorized access to a Windows user account
Unauthorized access to data
Unauthorized removal of the computer
Windows user password
Windows BitLocker
Security cable slot (used with an optional security cable on select products only)
*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not load.
You can use a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer
Setup.
NOTE: On tablets without keyboards, you can use the touch screen.
Using passwords
A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in Computer Setup, which is preinstalled on the computer.
42 Chapter 7 Security
● BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.
● Windows passwords are set only in the Windows operating system.
● If you forget both the DriveLock user password and the DriveLock master password set in Computer
Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used.
You can use the same password for a Computer Setup feature and for a Windows security feature.
Use the following tips for creating and saving passwords:
● When creating passwords, follow requirements set by the program.
● Do not use the same password for multiple applications or websites, and do not reuse your Windows password for any other application or website.
● Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and applications. You can securely read them in the future if they cannot be remembered.
● Do not store passwords in a file on the computer.
The following tables list commonly used Windows and BIOS administrator passwords and describe their functions.
Setting passwords in Windows
Password Function
Administrator password* Protects access to a Windows administrator-level account.
NOTE: Setting the Windows administrator password does not set the BIOS administrator password.
User password* Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search box, and then select the HP Support Assistant app.
Using passwords 43
Setting passwords in Computer Setup
Password Function
BIOS administrator password*
Power-on password
DriveLock master password*
Protects access to Computer Setup.
NOTE: If features have been enabled to prevent removing the
BIOS administrator password, you may not be able to remove it until those features have been disabled.
● Must be entered each time you turn on or restart the computer.
● If you forget your power-on password, you cannot turn on or restart the computer.
Protects access to the internal hard drive that is protected by
DriveLock, and is set under DriveLock Passwords during the enable process. This password is also used to remove DriveLock protection.
DriveLock user password*
*For details about each of these passwords, see the following topics.
Protects access to the internal hard drive that is protected by
DriveLock, and is set under DriveLock Passwords during the enable process.
Managing a BIOS administrator password
To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password
1.
Start Computer Setup.
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2.
Select Security, select Create BIOS administrator password or Set Up BIOS administrator Password
(select products only), and then press enter .
3.
When prompted, type a password.
4.
When prompted, type the new password again to confirm.
5.
To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Changing a BIOS administrator password
1.
Start Computer Setup.
44 Chapter 7 Security
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2.
Enter your current BIOS administrator password.
3.
Select Security, select Change BIOS administrator Password or Change Password (select products only), and then press enter .
4.
When prompted, type your current password.
5.
When prompted, type your new password.
6.
When prompted, type your new password again to confirm.
7.
To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Deleting a BIOS administrator password
1.
Start Computer Setup.
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2.
Enter your current BIOS administrator password.
3.
Select Security, select Change BIOS administrator Password or Change Password (select products only), and then press enter .
4.
When prompted, type your current password.
5.
When prompted for the new password, leave the field empty, and then press enter .
6.
When prompted to type your new password again, leave the field empty, and then press enter .
7.
To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Using passwords 45
Entering a BIOS administrator password
At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter . After two unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again.
Using DriveLock Security Options
DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, the appropriate password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator in order for it to be unlocked.
DriveLock Security Options offers the following features:
●
Automatic DriveLock—See Selecting Automatic DriveLock (select products only) on page 46
.
● Set DriveLock Master Password—See
Selecting manual DriveLock on page 47
.
●
Enable DriveLock—See Enabling DriveLock and setting a DriveLock user password on page 48 .
Selecting Automatic DriveLock (select products only)
A BIOS administrator password must be set before you can enable Automatic DriveLock. When Automatic
DriveLock is enabled, a random DriveLock user password and a DriveLock master password derived from the
BIOS administrator password are created. When the computer is turned on, the random user password automatically unlocks the drive. If the drive is moved to another computer, you must enter the BIOS administrator password for the original computer at the DriveLock password prompt to unlock the drive.
Enabling Automatic DriveLock
To enable Automatic DriveLock, follow these steps:
1.
Start Computer Setup.
● Computers or tablets with keyboards:
1.
Turn off the computer.
2.
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
1.
Turn off the tablet.
2.
Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2.
At the BIOS administrator password prompt, enter the BIOS administrator password, and then press enter .
3.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter .
4.
Use the enter key, left mouse click, or touch screen to select the Automatic DriveLock check box.
5.
To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter .
46 Chapter 7 Security
Disabling Automatic DriveLock
To disable Automatic DriveLock, follow these steps:
1.
Start Computer Setup.
● Computers or tablets with keyboards:
1.
Turn off the computer.
2.
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
1.
Turn off the tablet.
2.
Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2.
At the BIOS administrator password prompt, enter the BIOS administrator password, and then press enter .
3.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter .
4.
Select an internal hard drive, and then press enter .
5.
Use the enter key, left mouse click, or touch screen to clear the Automatic DriveLock check box.
6.
To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter .
Entering an Automatic DriveLock password
While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will not be prompted to enter a DriveLock password to unlock the drive. However, if the drive is moved to another computer, or the system board is replaced on the original computer, you will be prompted to provide the
DriveLock password.
If this happens, at the DriveLock Password prompt, type the BIOS administrator password for the original computer (using the same kind of keys you used to set the password), and then press enter to unlock the drive.
After three incorrect attempts to enter the password, you must shut down the computer and try again.
Selecting manual DriveLock
CAUTION: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the
DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
Using passwords 47
To manually apply DriveLock protection to an internal hard drive, a master password must be set, and
DriveLock must be enabled in Computer Setup. Note the following considerations about using DriveLock protection:
● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the DriveLock user password or the master password.
● The owner of the DriveLock user password should be the day-to-day user of the protected hard drive.
The owner of the DriveLock master password may be either a system administrator or the day-to-day user.
● The DriveLock user password and the DriveLock master password can be identical.
Setting a DriveLock master password
To set a DriveLock master password, follow these steps:
1.
Start Computer Setup.
● Computers or tablets with keyboards:
1.
Turn off the computer.
2.
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
1.
Turn off the tablet.
2.
Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2.
Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter .
3.
Select the hard drive you want to protect, and then press enter .
4.
Select Set DriveLock Master Password, and then press enter .
5.
Carefully read the warning.
6.
Follow the on-screen instructions to set a DriveLock master password.
NOTE: You can enable DriveLock and set a DriveLock user password before exiting from Computer
Setup. For more information, see
Enabling DriveLock and setting a DriveLock user password on page 48 .
7.
To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
Enabling DriveLock and setting a DriveLock user password
To enable DriveLock, and set a DriveLock user password, follow these steps:
1.
Start Computer Setup.
● Computers or tablets with keyboards:
1.
Turn off the computer.
2.
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
48 Chapter 7 Security
1.
Turn off the tablet.
2.
Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter .
3.
Select the hard drive you want to protect, and then press enter .
4.
Select Enable DriveLock and then press enter .
5.
Carefully read the warning.
6.
Follow the on-screen instructions to set a DriveLock user password and enable DriveLock.
7.
To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
Disabling DriveLock
1.
Start Computer Setup.
● Computers or tablets with keyboards:
1.
Turn off the computer.
2.
Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
1.
Turn off the tablet.
2.
Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter .
3.
Select the hard drive you want to manage, and then press enter .
4.
Select Disable DriveLock, and then press enter .
5.
Follow the on-screen instructions to disable DriveLock.
6.
To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
Entering a DriveLock password
Be sure that the hard drive is inserted into the computer (not into an optional docking device or external
MultiBay).
At the DriveLock Password prompt, type your DriveLock user or master password (using the same kind of keys you used to set the password), and then press enter .
After three incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password
To change a DriveLock password in Computer Setup, follow these steps:
1.
Turn off the computer.
2.
Press the power button.
Using passwords 49
3.
At the DriveLock Password prompt, type the current DriveLock user password or master password that you are changing, press enter , and then press or tap f10 to enter Computer Setup.
4.
Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter .
5.
Select the hard drive you want to manage, and then press enter .
6.
Make the selection for the DriveLock password that you want to change, and then follow the on-screen instructions to enter passwords.
NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password was provided at the DriveLock Password prompt in step 3.
7.
To exit Computer Setup, select Main, select Save Changes and Exit, and then follow the on-screen instructions.
Using Windows Hello (select products only)
On products equipped with a fingerprint reader or an infrared camera, you can use Windows Hello to sign in by swiping your finger or looking at the camera.
To set up Windows Hello, follow these steps:
1.
Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2.
Under Windows Hello, follow the on-screen instructions to add both a password and a numeric PIN, and then enroll your fingerprint or facial ID.
NOTE: The PIN is not limited in length, but it must consist of numbers only. No alphabetic or special characters are allowed.
Using antivirus software
When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer.
For more information about computer viruses, access the HP Support Assistant.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program you install on your computer and/or network, or it can be a solution made up of both hardware and software.
There are two types of firewalls to consider:
● Host-based firewalls—Software that protects only the computer it is installed on.
● Network-based firewalls—Installed between your DSL or cable modem and your home network to protect all the computers on the network.
50 Chapter 7 Security
When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Your computer or networking equipment may already have a firewall installed. If not, firewall software solutions are available.
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently resolve the problem, reconfigure the firewall.
Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance.
IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates.
To protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon as you receive an alert.
You can install these updates automatically.
To view or change the settings:
1.
Select the Start button, select Settings, and then select Update & Security.
2.
Select Windows Update, and then follow the on-screen instructions.
3.
To schedule a time for installing updates, select Advanced Options, and then follow the on-screen instructions.
Using HP Client Security (select products only)
HP Client Security software is preinstalled on your computer. This software can be accessed through the HP
Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, see the HP Client Security software Help.
Using HP Touchpoint Manager (select products only)
HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables customers to reduce time spent solving end-user device and security issues. Customers can quickly download and install the software, which is highly cost effective relative to traditional in-house solutions. For more information, see http://www.hptouchpointmanager.com
.
Using an optional security cable (select products only)
A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer's instructions.
Installing software updates 51
Using a fingerprint reader (select products only)
Integrated fingerprint readers are available on select products. In order to use the fingerprint reader, you must enroll your fingerprints in HP Client Security's Credential Manager. Refer to the HP Client Security software Help.
After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications.
Locating the fingerprint reader
The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer:
● Near the bottom of the TouchPad
● On the right side of the keyboard
● On the upper-right side of the display
● On the left side of the display
● On the back of the display
Depending on your product, the reader may be oriented horizontally or vertically.
52 Chapter 7 Security
8 Maintenance
It is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.
Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
To run Disk Defragmenter:
1.
Connect the computer to AC power.
2.
Type defragment in the taskbar search box, and then select Defragment and optimize your drives.
3.
Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently.
To run Disk Cleanup:
1.
Type disk in the taskbar search box, and then select Disk Cleanup.
2.
Follow the on-screen instructions.
Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions:
● You drop the computer.
● You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these drives.
Improving performance 53
For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at the far right of the taskbar.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic notifications when updates become available.
If you would like to update your programs and drivers, follow these instructions:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.
Select My PC, select the Updates tab, and then select Check for updates and messages.
3.
Follow the on-screen instructions.
Cleaning your computer
Use the following products to safely clean your computer:
● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands)
● Alcohol-free glass-cleaning fluid
● Solution of water and mild soap
● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
● Static-free cloth wipes
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
54 Chapter 8 Maintenance
WARNING!
To prevent electric shock or damage to components, do not attempt to clean your computer while it is on.
1.
Turn off the computer.
2.
Disconnect AC power.
3.
Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that a display is dry before you close the computer.
Cleaning the sides or cover
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously, or use an acceptable disposable wipe.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
Cleaning the TouchPad, keyboard, or mouse (select products only)
WARNING!
To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.
CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.
● To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.
● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension.
Traveling with or shipping your computer
If you have to travel with or ship your computer, follow these tips to keep your equipment safe.
● Prepare the computer for traveling or shipping:
– Back up your information to an external drive.
– Remove all discs and all external media cards, such as memory cards.
– Turn off and then disconnect all external devices.
– Shut down the computer.
● Take along a backup of your information. Keep the backup separate from the computer.
● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
Traveling with or shipping your computer 55
● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline.
● If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
● The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on.
● If you are traveling internationally, follow these suggestions:
– Check the computer-related customs regulations for each country or region on your itinerary.
– Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary.
WARNING!
To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.
56 Chapter 8 Maintenance
9 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard procedure for most products.
● Creating recovery media and backups
● Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲ Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.
● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For
. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 58
.
● Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 59
.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
● On select products, use the HP Cloud Recovery Download Tool to create a bootable USB drive for your HP recovery media. Go to https://support.hp.com/us-en/document/c05115630?openCLC=true , select your country or region, and follow the on-screen instructions.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. Right-click the Start menu, select File Explorer, and then select This PC.
● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. You can find contact information on the HP website. Go to http://www.hp.com/support , select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 57
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 58
.
● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the factory image if you replace the hard drive.
the settings for the programs. HP Recovery media can also be used to customize the system or restore
– Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
– HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.
– To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive.
– If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. You can find contact information on the HP website. Go to http://www.hp.com/support , select your country or region, and follow the on-screen instructions.
– Be sure that the computer is connected to AC power before you begin creating the recovery media.
– The creation process can take an hour or more. Do not interrupt the creation process.
– If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 59 .
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get help app.
▲ Select the Start button, and then select the Get Help app.
58 Chapter 9 Backing up, restoring, and recovering
NOTE: You must be connected to the Internet to access the Get help app.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
IMPORTANT: Not all methods are available on all products.
● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get help app.
▲ Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get help app.
● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
● If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 59
. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 57
.
● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 59 .
● On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 61
.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see
Creating HP Recovery media (select products only) on page 57
.
What you need to know before you get started
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see
Creating HP Recovery media (select products only) on page 57 .
Restore and recovery 59
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see
Creating HP Recovery media (select products only) on page 57 .
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website. Go to http://www.hp.com/support , select your country or region, and follow the on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps (select products only).
1.
Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment.
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.
For tablets without keyboards:
● Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
● Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
60 Chapter 9 Backing up, restoring, and recovering
1.
If possible, back up all personal files.
2.
Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See
Changing the computer boot order on page 61 .
3.
Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.
1.
Insert the HP Recovery media.
2.
Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc , and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot.
4.
Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 57
.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 61
10 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Starting Computer Setup
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Using a USB keyboard or USB mouse to start Computer Setup (BIOS)
You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.
1.
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2.
Clear the check box for Fast Boot.
3.
To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Navigating and selecting in Computer Setup
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter , or use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc , and then follow the on-screen instructions.
62 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start
To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter .
● To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Start Computer Setup. See Starting Computer Setup on page 62
.
2.
Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3.
Follow the on-screen instructions.
4.
To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn + esc (if you are already in Windows) or by using Computer Setup.
Using Computer Setup 63
1.
Start Computer Setup. See
Starting Computer Setup on page 62 .
2.
Select Main, and then select System Information.
3.
To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter .
To check for later BIOS versions, see
Downloading a BIOS update on page 64
.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select Updates, and then select Check for updates and messages.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps: a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1.
Type file in the taskbar search box, and then select File Explorer.
2.
Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
64 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2.
Select a boot device, press enter , and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1.
Start Computer Setup. See Starting Computer Setup on page 62
.
2.
Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support . Select Find your
product, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 65
11 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1.
Turn on or restart the computer, and quickly press esc .
2.
Press f2 .
The BIOS searches three places for the diagnostic tools, in the following order: a.
Connected USB drive
NOTE:
To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 67 .
b.
Hard drive c.
BIOS
3.
When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc .
66 Chapter 11 Using HP PC Hardware Diagnostics (UEFI)
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
1.
Go to http://www.hp.com/support .
2.
Select Get software and drivers.
3.
Enter the product name or number.
4.
Select your computer, and then select your operating system.
5.
In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 67
12 Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by
HP for use with this computer.
The computer can operate on DC power within the following specifications. The voltage and current for your computer is located on the regulatory label.
Input Power
Operating voltage and current
Rating
5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 5 A / 20 V dc @ 4.5 A – 90 W USB-C
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
Operating environment
Factor
Temperature
Operating (writing to optical disc)
Nonoperating
Relative humidity (noncondensing)
Operating
Nonoperating
Maximum altitude (unpressurized)
Operating
Nonoperating
Metric
5°C to 35°C
-20°C to 60°C
10% to 90%
5% to 95%
-15 m to 3,048 m
-15 m to 12,192 m
U.S.
41°F to 95°F
-4°F to 140°F
10% to 90%
5% to 95%
-50 ft to 10,000 ft
-50 ft to 40,000 ft
68 Chapter 12 Specifications
13 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
69
14 Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest information on HP accessibility, go to http://www.hp.com/accessibility .
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer support for that product.
Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or would like to tell us about accessibility features that have helped you, please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m.
North American Mountain Time.
NOTE: Support is in English only.
70 Chapter 14 Accessibility
Index
A
action keys
audio-out (headphone)/audio-in
(microphone) combo jack,
Automatic DriveLock
Automatic DriveLock password
B
battery
conserving power 39 discharging 39
finding information 39 low battery levels 39
resolving low battery level 40
battery information, finding 39
BIOS
boot order
changing using the f9 prompt
buttons
C
call answer light 10 call end light 10
camera light, identifying 7 camera, identifying 7
caps lock light, identifying 9
caring for your computer 54 cleaning your computer 54
components
Computer Setup
BIOS administrator password 44
using a USB keyboard or USB mouse to start Computer
D
DriveLock
DriveLock master password
DriveLock password
E
embedded numeric keypad,
identifying 12 esc key, identifying 12
F
fingerprint reader, identifying 11
fingerprints, registering 50 firewall software 50
four-finger tap TouchPad gesture
G
H
HDMI port
Hibernation
initiated during critical battery
high-definition devices, connecting
hot keys
Index 71
HP PC Hardware Diagnostics (UEFI)
HP Recovery Manager
HP Recovery media
HP Recovery partition
I
initiating Sleep and Hibernation 36
integrated camera light, identifying
7 internal microphones, identifying 7
J jacks audio-out (headphone)/audio-in
K keyboard and optional mouse
keypad
keys
L labels
lights
caps lock 9 fn lock 9 microphone mute 9 num lock 9 power 9 privacy key 9
locating information
M maintenance
updating programs and drivers
microphone mute key, identifying
microphone mute light, identifying
N
NFC tapping area
O one-finger slide touch screen
P passwords
ports
72 Index
USB 3.x SuperSpeed port with HP
USB Type-C power connector and
Thunderbolt port with HP Sleep
power
power connector, identifying 5
product name and number,
R recover
recovery
recovery media
creating using HP Recovery
recovery partition
regulatory information
regulatory label 18 wireless certification labels 18
S
security cable slot, identifying 6
serial number 17 serial number, computer 17 service labels, locating 17
setup utility
sharing or presenting light 10
SIM card
Sleep
Sleep and Hibernation
slots
software
software updates, installing 51
speakers
Sure Start
system restore point
system restore point, creating 57
T tap TouchPad and touch screen
three-finger swipe TouchPad
Thunderbolt
Thunderbolt port with HP Sleep and
Charge
touch screen gestures
TouchPad
TouchPad and touch screen gestures
TouchPad gestures
four-finger tap 29 three-finger swipe 29
two-finger slide 28 two-finger tap 28
TouchPad zone
traveling with the computer 18, 55
two-finger pinch zoom TouchPad and
two-finger slide TouchPad gesture
28 two-finger tap TouchPad gesture 28
U
updating programs and drivers 54
USB 3.x SuperSpeed port with HP
Sleep and Charge, identifying 5, 6
USB Type-C port, connecting 32
USB Type-C power connector and
Thunderbolt port with HP Sleep and
using external external power 40
using Power icon 38 using power settings 38
using the keyboard and optional
V
W
Windows
Windows application key,
Windows Hello
Windows tools
wireless antennas, identifying 7
wireless certification label 18
wireless controls
button 20 operating system 20 wireless key 20 wireless light 9, 20
wireless network (WLAN)
connecting 21 corporate WLAN connection 21 functional range 21 public WLAN connection 21
Index 73
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Frequently asked questions
You can find the latest user guides for your HP EliteBook 1040 G4 Notebook PC at http://www.hp.com/support.
To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents.
The processor configuration setting for your HP EliteBook 1040 G4 Notebook PC is 4 or 2 processors.