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Maintenance and Service Guide
HP Pavilion 14 Laptop PC
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018–2019 HP Development
Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies.
The information contained herein is subject to change without notice. The only warranties for
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Third Edition: February 2019
First Edition: April 2018
Document Part Number: L19707-003
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality.
Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to http://www.hp.com/support , and follow the instructions to find your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product
(hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.
For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC
60950-1).
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iv Safety warning notice
Table of contents
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Downloading the latest HP PC Hardware Diagnostics Windows version .......................... 103
Downloading HP Hardware Diagnostics Windows by product name or number
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................... 106
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 106
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1 Product description
Table 1-1 Product components and descriptions
Category
Product Name
Processors
Chipset
Graphics
Description
● HP Pavilion 14 Laptop PC (model numbers
14-ce2000 through 14-ce2999)
● HP Pavilion 14 Laptop PC (model numbers
14-ce1000 through 14-ce1999)
● HP Pavilion 14 Laptop PC (model numbers
14-ce0000 through 14-ce0999)
● Intel™ Core® i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W)
● Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-
MHz, 8.0 MB L3 cache, 15-W)
● Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) dual core processor (4.0-MB
L3 cache, 15 W)
● Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB
L3 cache, 15 W)
● Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB
L3 cache, 15 W)
● Intel Core i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual core processor (4.0-MB
L3 cache, 15 W)
● Intel Core i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-MB
L3 cache, 15 W)
● Intel Pentium® 4415U 2.3-GHz dual core processor (2.0-MB L3 cache, 15 W)
Intel integrated with soldered-on-circuit (SoC)
Hybrid graphics:
● NVIDIA GeForce MX250 with up to 4096-MB of discrete video memory
● NVIDIA GeForce MX250 with up to 2048-MB of discrete video memory
● NVIDIA GeForce MX150 with up to 4096-MB of discrete video memory
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Table 1-1 Product components and descriptions (continued)
Category
Graphics
(continued)
Panel
Description
● NVIDIA GeForce MX150 with up to 2048-MB of discrete video memory
● NVIDIA GeForce MX130 with up to 4096-MB of discrete video memory
● NVIDIA GeForce MX130 with up to 2048-MB of discrete video memory
Internal universal memory architecture (UMA) graphics:
● Intel UHD Graphics 620
● Intel HD Graphics 620
● Intel HD Graphics 610
Support for HD decode, DX12, and high-definition multimedia interface (HDMI)
Supports Optimus
Supports GPS (GPU Performance Scaling)
● 14.0-in, full high-definition (FHD), AntiGlare,
UWVA (1920×1080), white light-emitting
(WLED), eDP, slim-flat (3.0 mm), 400 nits,
16:9 ultra wide aspect ratio, with narrow bezel
● 14.0-in, FHD, AntiGlare, UWVA
(1920×1080), WLED, eDP, slim-flat (3.0 mm), 250 nits, 16:9 ultra wide aspect ratio, with narrow bezel
● 14.0-in, FHD, BrightView, UWVA
(1920×1080), WLED, eDP, slim-flat (3.0 mm), 250 nits, 16:9 ultra wide aspect ratio, with narrow bezel
● 14.0-in, HD, AntiGlare, SVA (1366×768),
WLED, eDP, slim-flat (3.6 mm), 250 nits,
16:9 ultra wide aspect ratio, with narrow bezel
● 14.0-in, FHD, AntiGlare, UWVA
(1920×1080), WLED, eDP, slim-flat (3.0 mm), 220 nits, 16:9 ultra wide aspect ratio, with narrow bezel
● 14.0-in, FHD, AntiGlare, UWVA
(1920×1080), WLED, eDP, slim-flat (3.0 mm), 220 nits, 16:9 ultra wide aspect ratio, with narrow bezel
● 14.0-in, FHD, AntiGlare, SVA (1920×1080),
WLED, eDP, slim-flat (3.0 mm), 220 nits,
16:9 ultra wide aspect ratio, with narrow bezel
● 14.0-in, HD, AntiGlare, SVA (1366×768),
WLED, eDP, slim-flat (3.6 mm), 220 nits,
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2 Chapter 1 Product description
Table 1-1 Product components and descriptions (continued)
Category
Panel
(continued)
Memory
Storage
Optical drive
Description
● 16:9 ultra wide aspect ratio, with narrow bezel
● 14.0-in, HD, BrightView, SVA (1366×768),
WLED, eDP, slim-flat (3.6 mm), 220 nits,
16:9 ultra wide aspect ratio, with narrow bezel
One SODIMM memory module slot, noncustomer-accessible/non-upgradable
Supports up to 16-GB of system memory
DDR4-2133 single channel support (DDR4-2666 bridged to DDR4-2400, DDR4-2400 downgraded to DDR4-2133)
Supports the following configurations:
● 16384 MB (16384 MB × 1)
● 8192 MB (8192 MB × 1)
● 4096 MB (4096 MB × 1)
Support for all 7.2 mm/9.5 mm, SATA, 2.5-inch hard drives:
● Accelerometer/Hard drive protection
● M.2 SATA/PCIe solid-state drive
● Solid-state drive + hard drive
Single hard drive configurations: 1 TB, 5400 rpm,
7.2 mm and 500 GB, 5400 rpm, 7.0 mm
Dual storage configurations:
● 256-GB, PCIe, solid-state drive + 1-TB hard drive
● 256-GB, SATA, solid-state drive with TLC +
1-TB hard drive
● 128-GB, SATA, solid-state drive with TLC +
1-TB hard drive
● 128-GB, SATA, solid-state drive with TLC +
500-GB hard drive
M.2 SATA-3, solid-state drive with TLC: 256 GB and 128 GB
M.2, PCIe, NVMe, solid-state drive: 512 GB and
256 GB
Intel Optane (3D Xpoint) Solution, PCIe, Gen3×2,
M.2, solid-state drive: 16 GB (Optane memory module) + 1 TB, 5400 rpm, 7.2 mm hard drive
DVD+/-RW DL SuperMulti, 9.0-mm tray load,
SATA, fixed (not modular)
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Table 1-1 Product components and descriptions (continued)
Category Description
Audio and video Audio brand: B&O Play
Audio control panel: B&O Play Audio Control
Supports HP Audio Boost
Dual speakers
Camera
HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.2, WDR, 88° wide field of vision, 1080p by 30 frames per second
Ethernet
HP Wide Vision HD camera with indicator light,
USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide field of vision, 720p by 30 frames per second
Supports Windows Hello
Microphones: Dual-array digital microphones with appropriate beam-forming, echocancellation, noise-suppression software
Integrated 10/100/1000 network interface card
(NIC)
Wireless Integrated wireless options with dual antennas (M.2/PCIe):
● Realtek RTL8822BE 802.11 ac 2×2 Wi-Fi +
Bluetooth® 4.2 Combo Adapter (MU-MIMOsupported)
● Intel Dual Band Wireless ac 3168 802.11 ac
1×1 Wi-Fi + Bluetooth 4.2 Combo Adapter
(non-vPro)
● Intel Dual Band Wireless ac 7265 802.11 ac
2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter
(non-vPro)
Integrated wireless options with single antenna (M.2/PCIe):
● Realtek RTL8723DE 802.11 bgn 1×1 Wi-Fi
+ Bluetooth 4.2 Combo Adapter
● Realtek RTL8821CE 802.11 ac 1×1 Wi-Fi +
Bluetooth 4.2 Combo Adapter (MU-MIMOsupported)
● Intel Wireless ac 9560 2×2 MU-MIMO +
Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW
● Intel Wireless ac 9461 NGW 1×1 M.2 NV +
Bluetooth 5.0
HP Multi-Format Digital Media Card Reader External media cards
Supports SD/SDHC/SDXC
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4 Chapter 1 Product description
Table 1-1 Product components and descriptions (continued)
Category Description
External media cards
(continued)
Internal card expansion
Ports
Keyboard/ pointing devices
Power requirements
Push-push insertion/removal
One M.2 slot for solid-state drive
One M.2 slot for WLAN module
AC Smart Pin adapter plug
Audio-out (headphone)/audio-in (microphone) combo jack
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
RJ-45 network jack
Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video
(auto adjust panel resolution to fit embedded panel and external monitor connected)
USB 3.1 ports (2, left side)
USB 3.0 ports (2, left side)
USB Type-C port; USB 3.1 Gen 1 (right side); supports data transfer
Keyboard: Full-sized, two-coat paint and threecoat paint, island-style keyboard
TouchPad:
● Image sensor
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MultiTouch gestures enabled
Support for Modern TrackPad gestures
Taps enabled as default
Battery:
● 3-cell, 41-WHr, 3.6-AHr, Li-ion battery
● Supports battery life enhancement
● Supports battery fast charge
AC adapter:
● 65-W HP Smart AC adapter (EM) with power cord
● 65-W HP Smart AC adapter with power cord
● 45-W HP Smart AC adapter with power cord
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5
Table 1-1 Product components and descriptions (continued)
Category Description
Power cord: 1.0 m conventional power cord with a C5 connector
Computer models
14-ce2000 through 14-ce2999
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Computer models
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Computer models
14-ce0000 through 14-ce0999
√ Power requirements
(continued)
Security
Sensor
Operating system
● Kensington Nano Security Lock
● Support for Trusted Platform Module (TPM)
2.0
● Fingerprint reader
Accelerometer
Windows 10 Home 64-bit
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Windows 10 Home 64-bit Chinese Market CPP
Windows 10 Home 64-bit High-end Chinese
Market CPP
Windows 10 Home 64-bit Plus
Windows 10 Home 64-bit Plus QVC
Windows 10 Home 64-bit Plus Single Language
Windows 10 Home 64-bit Plus Single Language
Africa Market PPP
Windows 10 Home 64-bit Plus Single Language
APAC EM PPP
Windows 10 Home 64-bit Plus Single Language
India Market PPP
Windows 10 Home 64-bit Plus Single Language
Indonesia Market PPP
Windows 10 Home 64-bit Plus Web/Kiosk
Windows 10 Home 64-bit QVC
Windows 10 Home 64-bit Single Language
Windows 10 Home 64-bit Single Language Africa
Market PPP
Windows 10 Home 64-bit Single Language APAC
EM PPP
Windows 10 Home 64-bit Single Language India
Market PPP
Windows 10 Home 64-bit Single Language
Indonesia Market PPP
Windows 10 Home 64-bit Single Language Value
Africa Market PPP
Windows 10 Home 64-bit Single Language Value
APAC EM PPP
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6 Chapter 1 Product description
Table 1-1 Product components and descriptions (continued)
Category
Operating system
(continued)
Description
Windows 10 Home 64-bit Single Language Value
India Market PPP
Computer models
14-ce2000 through 14-ce2999
Serviceability
Windows 10 Home 64-bit Single Language Value
Indonesia Market PPP
Windows 10 Home 64-bit Value Notebook Single
Language
Windows 10 Home 64-bit Value Notebook Single
Language SEAP
Windows 10 Home 64-bit Value Notebook Single
Language select Geo
Windows 10 Home 64-bit Value Single Language
Windows 10 Home 64-bit Web/Kiosk
Windows 10 Home S 64-bit Value
Windows 10 Professional 64-bit
Windows 10 Professional 64-bit Chinese Market
Windows 10 Professional 64-bit QVC
Windows 10 Professional 64-bit StF MSNA
Standard
FreeDOS 2.0
End user replaceable parts: AC adapter
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8 Chapter 1 Product description
2 Exterior components
The computer features top-rated components. This chapter provides details about the components, their location, and how they work.
9
Right side
NOTE: Refer to the illustration that most closely matches your computer.
(2)
(3)
Table 2-1 Right-side components and descriptions
Component
(1) Fingerprint reader (select products only)
(4)
(5)
Drive light
USB Type-C port
(6) AC adapter and battery light
(7)
HDMI port
RJ-45 (network) jack/status lights
Power connector
Description
Allows a fingerprint logon to Windows, instead of a password logon.
▲ To use the fingerprint reader, swipe your finger across the reader.
● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Connects a USB device such as a a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be required.
Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
● White: The AC adapter is connected and the battery is fully charged.
● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is charging.
● Off: The battery is not charging.
Connects an AC adapter.
10 Chapter 2 Exterior components
Table 2-2 Right-side components and descriptions (continued)
Component Description
(1)
(2)
(3)
(4)
(5)
(6)
Drive light
USB Type-C port
HDMI port
RJ-45 (network) jack/status lights
AC adapter and battery light
Power connector
● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Connects a USB device such as a cell phone, camera, activity tracker, or smartwatch and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be required.
Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
● White: The AC adapter is connected and the battery is fully charged.
● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.
Connects an AC adapter.
Right side 11
Left side
Table 2-3 Left-side components and descriptions
Component
(1)
(2)
(3)
(4)
USB SuperSpeed ports (2)
Audio–out (headphone)/Audio-in (microphone) combo jack
Security cable slot
Memory card reader
Description
Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provide high-speed data transfer.
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and
Environmental Notices .
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Reads optional memory cards that enable you to store, manage, share, or access information.
To insert a card:
1.
Hold the card label-side up, with connectors facing the computer.
2.
Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card reader.
12 Chapter 2 Exterior components
Display
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-4 Display components and descriptions
Component Description
(1)
(2)
(3)
(4)
WLAN antennas (1 or 2, depending on computer)*
Internal microphones (2)
Camera light
Camera(s)
Send and receive wireless signals to communicate with wireless local area networks (WLANs).
NOTE: If your computer has a single antenna, it is located on the left side.
Record sound.
On: The cameras is in use.
Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.
Select My notebook, select the Specifications tab, and then select User Guides.
Display 13
Table 2-5 Display components and descriptions (continued)
Component Description
(1)
(2)
(3)
(4)
WLAN antennas (1 or 2 depending on computer)*
Internal microphones
Camera light(s)
Camera(s)
Send and receive wireless signals to communicate with wireless local area networks (WLANs).
NOTE: If your computer has a single antenna, it is located on the left side.
Record sound.
On: One or more cameras are in use.
Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Select the Start button, select HP Support Assistant, and then select HP Documentation.
14 Chapter 2 Exterior components
Keyboard area
TouchPad
Table 2-6 TouchPad components and descriptions
Component
(1) TouchPad zone
(2)
(3)
Left TouchPad button
Right TouchPad button
Description
Reads your finger gestures to move the pointer or activate items on the screen.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Keyboard area 15
Lights
Table 2-7 Light components and descriptions
Component
(1) Power light
(2)
(3)
Caps lock light
Mute light
Description
● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
On: Caps lock is on, which switches the key input to all capital letters.
● On: Computer sound is off.
● Off: Computer sound is on.
16 Chapter 2 Exterior components
Button, speakers, and vent
Table 2-8 Button, speaker, and vent components and descriptions
Component Description
(1)
(2)
(3)
Power button
Speakers
Vent
● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate
Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
To learn more about your power settings and power options:
▲ Right-click the Power icon, and then select Power Options.
Produce sound.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Keyboard area 17
Special keys
Table 2-9 Special key components and descriptions
Component
(1) esc key
(2) fn key
(3) Windows key
(4) Action keys
Description
Displays system information when pressed in combination with the fn key.
Executes specific functions when pressed in combination with another key.
Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on.
18 Chapter 2 Exterior components
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 18
.
▲ To use an action key, press and hold the key.
Table 2-10 Special key components and descriptions
Icon Description
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight off or on. (select products only)
NOTE: To conserve battery power, turn off this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or off.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Keyboard area 19
Bottom
Table 2-11 Bottom component and description
Component
Vent
Description
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
20 Chapter 2 Exterior components
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
Table 2-12 Label components
Component
(1)
(2)
(3)
(4)
(5)
Product name
Model number
Product ID
Serial number
Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
Labels 21
22 Chapter 2 Exterior components
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
Computer components
Computer components 23
Table 3-1 Computer components and descriptions
Item
(1)
(2)
Component Spare part number
Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly components on page 42
.
Keyboard/top cover:
In luminous green finish, equipped with backlight and fingerprint reader (includes backlight cable, fingerprint reader cable, keyboard cable):
For use in Belgium L51758-A41
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Israel
For use in Italy
L51758-261
L51758-DB1
L51758-FL1
L51758-DH1
L51758-051
L51758-041
L51758-151
L51758-211
L51758-BB1
L51758-061
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
L51758-161
L51758-B31
L51758-131
L51758-271
L51758-251
L51758-171
L51758-BA1
L51758-071
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
L51758-BG1
L51758-AB1
L51758-281
L51758-141
For use in the United Kingdom
For use in the United States
L51758-031
L51758-001
For use in Uruguay
In luminous green finish, equipped with backlight (includes backlight cable and keyboard cable):
L51758-BD1
For use in Belgium
For use in Bulgaria
L51756-A41
L51756-261
24 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
L51756-AB1
L51756-281
L51756-141
L51756-031
For use in the United States
For use in Uruguay
L51756-001
L51756-BD1
In luminous green finish, equipped with fingerprint reader (includes fingerprint reader cable and keyboard cable):
For use in Belgium L51757-A41
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
L51757-261
L51757-DB1
L51757-FL1
L51757-DH1
L51757-051
L51757-041
L51757-151
L51756-B31
L51756-131
L51756-271
L51756-251
L51756-171
L51756-BA1
L51756-071
L51756-BG1
L51756-DB1
L51756-FL1
L51756-DH1
L51756-051
L51756-041
L51756-151
L51756-211
L51756-BB1
L51756-061
L51756-161
Computer components 25
Table 3-1 Computer components and descriptions (continued)
Item Component
For use in Hungary
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
For use in the United States
For use in Uruguay
In luminous green finish (includes keyboard cable):
For use in Belgium
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
26 Chapter 3 Illustrated parts catalog
Spare part number
L51757-211
L51757-BB1
L51757-061
L51757-161
L51757-B31
L51757-131
L51757-271
L51757-251
L51757-171
L51757-BA1
L51757-071
L51757-BG1
L51757-AB1
L51757-281
L51757-141
L51757-031
L51757-001
L51757-BD1
L51755-A41
L51755-261
L51755-DB1
L51755-FL1
L51755-DH1
L51755-051
L51755-041
L51755-151
L51755-211
L51755-BB1
L51755-061
L51755-161
L51755-B31
L51755-131
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
L51755-271
L51755-251
L51755-171
L51755-BA1
L51755-071
L51755-BG1
L51755-AB1
L51755-281
L51755-141
L51755-031
For use in the United States
For use in Uruguay
L51755-001
L51755-BD1
In natural silver finish, equipped with backlight and fingerprint reader (includes backlight cable, fingerprint reader cable, keyboard cable):
For use in Belgium L19195-A41
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
L19195-261
L19195-DB1
L19195-FL1
L19195-DH1
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
For use in Switzerland
L19195-051
L19195-041
L19195-151
L19195-211
L19195-BB1
L19195-061
L19195-161
L19195-B31
L19195-131
L19195-271
L19195-251
L19195-171
L19195-BA1
L19195-071
L19195-BG1
Computer components 27
Table 3-1 Computer components and descriptions (continued)
Item Component
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
For use in the United States
For use in Uruguay
In natural silver, equipped with backlight (includes backlight cable and keyboard cable):
For use in Belgium
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
For use in the United States
For use in Uruguay
Spare part number
L19195-AB1
L19195-281
L19195-141
L19195-031
L19195-001
L19195-BD1
L19191-251
L19191-171
L19191-BA1
L19191-071
L19191-BG1
L19191-AB1
L19191-281
L19191-141
L19191-031
L19191-001
L19191-BD1
L19191-A41
L19191-261
L19191-DB1
L19191-FL1
L19191-DH1
L19191-051
L19191-041
L19191-151
L19191-211
L19191-BB1
L19191-061
L19191-161
L19191-B31
L19191-131
L19191-271
28 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
In natural silver finish, equipped with fingerprint reader (includes fingerprint reader cable and keyboard cable):
For use in Belgium L19194-A41
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
L19194-261
L19194-DB1
L19194-FL1
L19194-DH1
For use in France
For use in Germany
For use in Greece
For use in Hungary
L19194-051
L19194-041
L19194-151
L19194-211
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
L19194-BB1
L19194-061
L19194-161
L19194-B31
L19194-131
L19194-271
L19194-251
L19194-171
For use in Slovenia
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
For use in the United States
For use in Uruguay
In natural silver finish (includes keyboard cable):
For use in Belgium
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
L19194-BA1
L19194-071
L19194-BG1
L19194-AB1
L19194-281
L19194-141
L19194-031
L19194-001
L19194-BD1
L19190-A41
L19190-261
L19190-DB1
L19190-FL1
L19190-DH1
Computer components 29
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
For use in the United States
L19190-031
L19190-001
For use in Uruguay L19190-BD1
In plum mauve finish, equipped with backlight and fingerprint reader (includes backlight cable, fingerprint reader cable, keyboard cable):
For use in Belgium
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
L51754-A41
L51754-261
L51754-DB1
L51754-FL1
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Israel
For use in Italy
L51754-DH1
L51754-051
L51754-041
L51754-151
L51754-211
L51754-BB1
L51754-061
L19190-251
L19190-171
L19190-BA1
L19190-071
L19190-BG1
L19190-AB1
L19190-281
L19190-141
L19190-051
L19190-041
L19190-151
L19190-211
L19190-BB1
L19190-061
L19190-161
L19190-B31
L19190-131
L19190-271
30 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
For use in the United States
For use in Uruguay
In plum mauve finish, equipped with backlight (includes backlight cable and keyboard cable):
For use in Belgium
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
L51752-A41
L51752-261
L51752-DB1
L51752-FL1
L51752-DH1
L51752-051
L51752-041
L51752-151
L51752-211
L51752-BB1
L51752-061
L51752-161
L51752-B31
L51752-131
L51752-271
L51752-251
L51752-171
Spare part number
L51754-161
L51754-B31
L51754-131
L51754-271
L51754-251
L51754-171
L51754-BA1
L51754-071
L51754-BG1
L51754-AB1
L51754-281
L51754-141
L51754-031
L51754-001
L51754-BD1
Computer components 31
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Slovenia
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
L51752-BA1
L51752-071
L51752-BG1
L51752-AB1
L51752-281
L51752-141
For use in the United Kingdom
For use in the United States
L51752-031
L51752-001
For use in Uruguay L51752-BD1
In plum mauve finish, equipped with fingerprint reader (includes fingerprint reader cable and keyboard cable):
For use in Belgium
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
L51753-A41
L51753-261
L51753-DB1
L51753-FL1
L51753-DH1
L51753-051
L51753-041
L51753-151
For use in Hungary
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
L51753-211
L51753-BB1
L51753-061
L51753-161
L51753-B31
L51753-131
L51753-271
L51753-251
L51753-171
L51753-BA1
L51753-071
L51753-BG1
L51753-AB1
L51753-281
L51753-141
32 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in the United Kingdom
For use in the United States
For use in Uruguay
In plum mauve finish (includes keyboard cable):
For use in Belgium
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
L51753-031
L51753-001
L51753-BD1
L51751-A41
L51751-261
L51751-DB1
L51751-FL1
L51751-DH1
L51751-051
L51751-041
L51751-151
L51751-211
L51751-BB1
L51751-061
L51751-161
L51751-B31
L51751-131
L51751-271
L51751-251
L51751-171
L51751-BA1
L51751-071
L51751-BG1
L51751-AB1
L51751-281
For use in Turkey
For use in the United Kingdom
L51751-141
L51751-031
For use in the United States
For use in Uruguay
L51751-001
L51751-BD1
In rose gold finish, equipped with backlight and fingerprint reader (includes backlight cable, fingerprint reader cable, keyboard cable):
For use in Belgium
For use in Bulgaria
L19197-A41
L19197-261
Computer components 33
Table 3-1 Computer components and descriptions (continued)
Item Component
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
For use in the United States
For use in Uruguay
In rose gold finish, equipped with backlight (includes backlight cable and keyboard cable):
For use in Belgium
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
Spare part number
L19197-B31
L19197-131
L19197-271
L19197-251
L19197-171
L19197-BA1
L19197-071
L19197-BG1
L19197-DB1
L19197-FL1
L19197-DH1
L19197-051
L19197-041
L19197-151
L19197-211
L19197-BB1
L19197-061
L19197-161
L19197-AB1
L19197-281
L19197-141
L19197-031
L19197-001
L19197-BD1
L19193-A41
L19193-261
L19193-DB1
L19193-FL1
L19193-DH1
L19193-051
L19193-041
L19193-151
34 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Hungary
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
For use in the United States
For use in Uruguay
In rose gold finish, equipped with fingerprint reader (includes fingerprint reader cable and keyboard cable):
For use in Belgium L19196-A41
For use in Bulgaria
For use in Canada
L19196-261
L19196-DB1
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
L19196-FL1
L19196-DH1
L19196-051
L19196-041
For use in Greece
For use in Hungary
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
L19196-151
L19196-211
L19196-BB1
L19196-061
L19196-161
L19196-B31
L19196-131
L19193-211
L19193-BB1
L19193-061
L19193-161
L19193-B31
L19193-131
L19193-271
L19193-251
L19193-171
L19193-BA1
L19193-071
L19193-BG1
L19193-AB1
L19193-281
L19193-141
L19193-031
L19193-001
L19193-BD1
Computer components 35
Table 3-1 Computer components and descriptions (continued)
Item Component
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
For use in the United States
For use in Uruguay
In rose gold finish (includes keyboard cable):
For use in Belgium
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
For use in Switzerland
36 Chapter 3 Illustrated parts catalog
Spare part number
L19196-271
L19196-251
L19196-171
L19196-BA1
L19196-071
L19196-BG1
L19196-AB1
L19196-281
L19196-141
L19196-031
L19196-001
L19196-BD1
L19192-A41
L19192-261
L19192-DB1
L19192-FL1
L19192-DH1
L19192-051
L19192-041
L19192-151
L19192-211
L19192-BB1
L19192-061
L19192-161
L19192-B31
L19192-131
L19192-271
L19192-251
L19192-171
L19192-BA1
L19192-071
L19192-BG1
(3)
(4)
(5)
(6)
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
For use in the United States
For use in Uruguay
L19192-AB1
L19192-281
L19192-141
L19192-031
L19192-001
L19192-BD1
Power connector cable L19162-001
TouchPad (includes bracket, does not include cable. The TouchPad cable is available using spare part number L19167-001.)
In luminous green finish
In natural silver finish
L51746-001
L19166-001
In plum mauve finish
In rose gold finish
Speakers (include cables)
System board (includes processor and replacement thermal material):
L51745-001
L19166-001
L19161-001
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 4-GB of memory, and the Windows 10 operating system
L51763-601
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 4-GB of memory, and a non-Windows 10 operating system
L51763-001
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 2-GB of memory, a fingerprint reader, and the Windows 10 operating system
L51762-601
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system
L51762-001
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and the Windows 10 operating system
L36234-601
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system
L36234-001
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB of memory, and the Windows 10 operating system
L51760-601
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB of memory, and a non-Windows 10 operating system
L51760-001
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 4-GB of memory, and the Windows 10 operating system
L18499-601
Computer components 37
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 4-GB of memory, and a non-Windows 10 operating system
L18499-001
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and the Windows 10 operating system
L18496-601
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system
L18496-001
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB of memory, and the Windows 10 operating system
L18497-601
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB of memory, and a non-Windows 10 operating system
L18497-001
● Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) dual core processor (4.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and the Windows 10 operating system
L18493-601
L18493-001 ● Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) dual core processor (4.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX250 graphics subsystem with 2-GB of memory, a fingerprint reader, and the Windows 10 operating system
L51761-601
L51761-001 ● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX250 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, and the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and the Windows 10 operating system
L36326-601
L36326-001
L36325-601
L36325-001
L51759-601
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and the Windows 10 operating system
L51759-001
L18495-601
38 Chapter 3 Illustrated parts catalog
Table 3-1 Computer components and descriptions (continued)
Item Component Spare part number
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, a fingerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 4-GB of memory, and the Windows 10 operating system
L18495-001
L18494-601
L18494-001
L18498-601
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 4-GB of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and the Windows 10 operating system
L18498-001
L18492-601
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 15 W), an MX130 graphics subsystem with 2GB of memory, and a non-Windows 10 operating system
L18492-001
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), a UMA graphics subsystem, and the
Windows 10 operating system
L18501-601
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0 MB L3 cache, 15-W), a UMA graphics subsystem, and a non-
Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 15 W), a UMA graphics subsystem, a fingerprint reader, and the Windows 10 operating system
L18501-001
L51764-601
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 15 W), a UMA graphics subsystem, a fingerprint reader, and a non-Windows 10 operating system
L51764-001
L36238-601 ● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system
L36238-001
L18500-601
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
● Equipped with an Intel Core i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual core processor (4.0-MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system
L18500-001
L36237-601
Computer components 39
(13)
(12)
(8)
(9)
(10)
(11)
Table 3-1 Computer components and descriptions (continued)
Item
(7)
(7)
Component Spare part number
● Equipped with an Intel Core i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual core processor (4.0-MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
● Equipped with an Intel Core i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system
● Equipped with an Intel Core i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
● Equipped with an Intel Pentium 4415U 2.3-GHz dual core processor (2.0-MB L3 cache,
15 W), a UMA graphics subsystem, and the Windows 10 operating system
L36237-001
L18503-601
L18503-001
L18502-601
● Equipped with an Intel Pentium 4415U 2.3-GHz dual core processor (2.0-MB L3 cache,
15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
Heat sink (includes replacement thermal material):
L18502-001
For use only on computer models equipped with a graphics subsystem with UMA memory and
7th generation Intel Core processors
L19157-001
For use only on computer models equipped with a graphics subsystem with UMA memory and
8th generation Intel Core processors
L19158-001
For use only on computer models equipped with a graphics subsystem with discrete memory L19156-001
Fan (includes cable):
For use only on computer models equipped with a graphics subsystem with UMA memory L19160-001
For use only on computer models equipped with a graphics subsystem with discrete memory L19159-001
Memory modules (DDR4-2400, 1.2-V):
16-MB
8-MB
4-MB
865396-855
862398-855
862397-855
Solid-state drive:
512-GB, 2280, PCIe, NVMe solid-state drive
256-GB, M.2 2280, SATA-3, solid-state drive with TLC
256-GB, 2280, PCIe, NVMe solid-state drive
128-GB, M.2 2280, SATA-3, solid-state drive with TLC
Optane memory module, 2280, PCIe, NVMe, 16-GB
L18510-001
L18508-001
L18509-001
L18507-001
L18506-001
WLAN module:
Intel Dual Band Wireless ac 7265 802.11 AC 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter (nonvPro)
Intel Dual Band Wireless ac3168 802.11 ac 1×1 Wi-Fi + Bluetooth 4.2 Combo Adapter (nonvPro)
Realtek RTL8723DE 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter
901229-855
863934-855
L21480-005
40 Chapter 3 Illustrated parts catalog
(18)
(16)
(17)
(21)
(19)
(20)
Table 3-1 Computer components and descriptions (continued)
Item
(14)
(15)
Component Spare part number
Realtek RTL8822BE 802.11 ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Realtek RTL8821CE 802.11 ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Intel Wireless ac 9461 NGW 1x1 M.2 NV + Bluetooth 5.0
Intel Wireless ac 9560 2x2 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW
USB/audio board (does not include USB/audio board cable. The USB/audio board cable is available using spare part number L19153-001.)
Card reader board (does not include card reader board cable. The card reader board cable is available using spare part number L19155-001.)
Lock bracket
Fingerprint reader (includes bracket)
In luminous green finish
In natural silver finish
924813-855
L17365-005
L25889-005
L22634-005
L19152-001
L19154-001
L19470-001
L51744-001
L19163-001
In plum mauve finish
In rose gold finish
L51743-001
L19164-001
Hard drive (does not include hard drive bracket or hard drive cable):
1-TB, 5400-rpm, SATA, 7.0 mm
500-GB, 5400-rpm, SATA, 7.0 mm
762990-005
778186-005
NOTE: The hard drive bracket is available using spare part number L19469-001. The hard drive cable is available using spare part number L19172-001
Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion)
Bottom cover:
L11119-855
In luminous green finish
In natural silver finish
In plum mauve finish
In rose gold finish
L51742-001
L19168-001
L51741-001
L19169-001
Rubber Foot Kit (not illustrated, includes Mylar screw cover):
In luminous green finish
In natural silver finish
In plum mauve finish
In rose gold finish
L51750-001
L19170-001
L51749-001
L19171-001
Computer components 41
Display assembly components
Table 3-2 Display assembly components and descriptions
Item Component
(1)
(2)
Display bezel:
For use only on computer models equipped with an FHD infrared camera
For use only on computer models equipped with an HD non-infrared camera
Camera/microphone module:
For use only on computer models equipped with an FHD infrared camera
42 Chapter 3 Illustrated parts catalog
Spare part number
L19182-001
L19181-001
L18504-001
(8)
(9)
(10)
(6)
(7)
(5)
(4)
Table 3-2 Display assembly components and descriptions (continued)
Item
(3)
Component Spare part number
For use only on computer models equipped with an HD non-infrared camera/microphone module
Display panel:
14.0-in, FHD, AntiGlare, UWVA, 400 nits
14.0-in, FHD, AntiGlare, UWVA, 250 nits
14.0-in, FHD, AntiGlare, UWVA, 220 nits
14.0-in, FHD, BrightView, UWVA, 250 nits
14.0-in, FHD, BrightView, UWVA, 220 nits
14.0-in, FHD, AntiGlare, SVA, 220 nits
14.0-in, HD, AntiGlare, SVA, 220 nits
14.0-in, HD, BrightView, SVA, 220 nits
Hinge covers (2):
In luminous green finish
In natural silver finish
In plum mauve finish
In rose gold finish
Hinges (include left and right display hinges)
Wireless antennas (includes auxiliary and main antenna cables and transceivers)
Display panel cable (includes the camera/microphone module cable)
L18505-001
L51765-001
L51766-001
L19198-001
L51767-001
L19199-001
L54655-001
L19200-001
L19201-001
L51748-001
L19183-001
L51747-001
L19184-001
L19185-001
L19179-001
For use only with the HD non-infrared camera/microphone module
For use only with the FHD infrared camera/microphone module
L19187-001
L19188-001
Display back cover (includes left and right wireless antenna cables and transceivers, rubber padding, and shielding):
In ceramic white finish L19173-001
In ceramic white finish with natural silver logo
In mineral silver finish
In misty mauve finish
In pale gold finish
L51738-001
L19174-001
L51739-001
L19175-001
In sapphire blue finish
In tranquil pink finish
In velvet burgundy finish
In warm gold finish
Display adhesive (secures display panel to display back cover; not illustrated)
Display panel conductive tape (not illustrated)
L19177-001
L19176-001
L19178-001
L51740-001
L28524-001
L29768-001
Display assembly components 43
Miscellaneous parts
Table 3-3 Miscellaneous parts components and descriptions
Component
AC adapter:
65-W HP Smart AC adapter (non-PFC, RC, EM, 4.5-mm, for use in all countries and regions except
Argentina)
65-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, for use in Argentina)
65-W AC adapter (non-PFC, S-3P, 4.5-mm)
65-W AC adapter (non-PFC, RC, EM, 4.5-mm)
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
45-W HP Smart AC adapter (non-PFC, 4.5-mm, for use in Argentina)
HP External USB optical drive
HP HDMI-to-VGA adapter
USB-C to USB-A adapter
Power cord (C5 connector, 1.0 m):
For use in Argentina
For use in Australia
For use in Brazil
For use in Denmark
For use in Europe
For use in India
For use in Israel
For use in Italy
For use in North America
For use in the People’s Republic of China
For use in South Africa
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom
Rubber Foot Kit (includes bottom cover rear feet):
In luminous green finish
In natural silver finish
In plum mauve finish
Spare part number
L19357-001
L19358-001
L19359-001
L19360-001
L19361-001
L19363-001
L19362-001
L19364-001
L19367-001
L19368-001
L19369-001
L19370-001
L19372-001
L19371-001
L19373-001
L51750-001
L19170-001
L51749-001
913691-850
710340-850
710412-001
913691-850
741727-001
741553-852
747080-001
701943-001
833960-001
44 Chapter 3 Illustrated parts catalog
Table 3-3 Miscellaneous parts components and descriptions (continued)
Component
In rose gold finish
Screw Kit
Spare part number
L19171-001
L19189-001
Miscellaneous parts 45
46 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
● Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Tools required 47
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
48 Chapter 4 Removal and replacement procedures preliminary requirements
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION: A product can be degraded by as little as 700 V.
Table 4-1 Typical electrostatic voltage levels
Typical electrostatic voltage levels
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
10%
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
Relative humidity
40%
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
55%
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
Grounding guidelines 49
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Table 4-2 Shielding protection provided by antistatic bags and floor mats
Material Use Voltage protection level
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Bags
Floor mats
Floor mats
1,500 V
7,500 V
5,000 V
50 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Authorized Service Provider parts
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See
for details.
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and replacement.
Bottom cover
Table 5-1 Bottom cover description and spare part number information
Description
In luminous green finish
In natural silver finish
In plum mauve finish
In rose gold finish
Spare part number
L51750-001
L19170-001
L51749-001
L19171-001
Before removing the bottom cover, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
Remove the bottom cover:
1.
Remove the two rubber feet (1).
The rubber feet are available in the Rubber Foot Kits, using the following spare part numbers:
Component replacement procedures 51
● L51750-001 – For use only on computer models in luminous green finish
● L19170-001 – For use only on computer models in natural silver finish
● L51749-001 – For use only on computer models in plum mauve finish
● L19171-001 – For use only on computer models in rose gold finish
2.
Remove the two Phillips M2.5×5.0 screws (P1 driver) under the rubber feet.
3.
Remove the three Phillips M2.0×4.0 screws (P0 driver) along the front edge on the bottom cover
4.
Starting under the hinges, use a thin plastic tool (1) to pry the bottom cover off the computer (2).
5.
Remove the bottom cover (3).
Reverse this procedure to install the bottom cover.
52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Battery
Table 5-2 Battery description and spare part number information
Description
3-cell, 41-WHr, 3.6-AHr, Li-ion battery
Spare part number
L11119-855
Before removing the battery, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the bottom cover (see
).
Remove the battery:
1.
Remove the five Phillips M2.0×4.0 screws (1) that secure the battery to the computer.
2.
Remove the battery from the computer (2).
Reverse this procedure to install the battery.
Component replacement procedures 53
Display assembly
NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the bottom cover (see Bottom cover on page 51 ).
5.
Remove the battery (see Battery on page 53 ).
Remove the display assembly:
1.
Disconnect the display cable from the system board ZIF connector (1).
2.
Release the display panel from the retention clips (2) and routing channel built into the left speaker.
3.
Disconnect the WLAN antenna cables (3) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.
4.
Release the WLAN antenna cables from the retention clips (4) and routing channel built into the computer and the right speaker.
5.
Remove the four Phillips M2.5×6.0 screws (1) that secure the display assembly to the computer.
6.
Rotate the display downward to separate it from the hinges (2).
54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
7.
Separate the display from the computer (3).
8.
If it is necessary to replace the display bezel or any of the display assembly subcomponents: a.
Release the top edge of the display bezel (1) from the display assembly.
b.
Release the left and right edges of the display bezel (2) from the display assembly.
c.
Release the bottom edge of the display bezel (3) from the display assembly.
Component replacement procedures 55
d.
Remove the display bezel (4) from the display assembly.
The display bezel is available spare part numbers L19182-001 (for use only on computer models equipped with an FHD infrared camera) and L19181-001 (for use only on computer models equipped with an HD non-infrared camera).
9.
If it is necessary to replace the camera/microphone module: a.
Disconnect the cable (1) from the camera/microphone module.
NOTE: Cables connect to both sides of the FHD infrared camera. A single cable connects to only one side of the HD camera.
56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
b.
Detach the camera/microphone module (2) from the display back cover. (The module is attached with double-sided adhesive.)
The camera/microphone module is available using spare part numbers L18504-001 (for use only on computer models equipped with an FHD infrared camera) L18505-001 (for use only on computer models equipped with an HD non-infrared camera/microphone module).
Models with an HD camera
Models with an IR camera
10.
If it is necessary to replace the display panel:
Component replacement procedures 57
a.
The panel is secured to the display enclosure with long strips of tape. Use a tweezer to grasp the tape just above each hinge (1).
b.
Pull the tape out from behind the panel (2).
NOTE: You have to pull on the tape multiple times before it is completely removed.
Display adhesive is available using spare part number L28524-001.
c.
Swing the top edge of the display panel (1) forward until the panel rests upside down on the keyboard.
d.
Release the adhesive support strip (2) that secures the display panel cable connector to the display panel.
e.
Press the release lever on the side of the connector (3).
f.
Disconnect the display panel cable (4) from the display panel.
58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
g.
Remove display panel (5) from the display enclosure.
Display panel conductive tape is available using spare part number L29768-001.
h.
Remove the display panel.
The display panel is available using the following spare part numbers:
● L51765-001 – 14.0-in, FHD, AntiGlare, UWVA, 400 nits
● L51766-001 – 14.0-in, FHD, AntiGlare, UWVA, 250 nits
● L19198-001 – 14.0-in, FHD, AntiGlare, UWVA, 220 nits
● L51767-001 – 14.0-in, FHD, BrightView, UWVA, 250 nits
● L19199-001 – 14.0-in, FHD, BrightView, UWVA, 220 nits
● L54655-001 – 14.0-in, FHD, AntiGlare, SVA, 220 nits
● L19200-001 – 14.0-in, HD, AntiGlare, SVA, 220 nits
● L19201-001 – 14.0-in, HD, BrightView, SVA, 220 nits
11.
If it is necessary to replace the hinge covers, pull up on the side of the hinge covers to remove them.
Component replacement procedures 59
Hinge covers are available using the following spare part numbers:
● L51748-001 – For use only on computer models in luminous green finish
● L19183-001 – For use only on computer models in natural silver finish
● L51747-001 – For use only on computer models in plum mauve finish
● L19184-001 – For use only on computer models in rose gold finish
12.
If it is necessary to replace the display hinges: a.
Remove the six Phillips M2.0×2.5 screws (1) from the bottom of the hinges.
b.
Remove the two Phillips M2.0×2.5 broad head screws (2) from the top of the hinges.
60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
c.
Remove the display hinges (3).
The display hinges are available using spare part number L19185-001.
13.
If it is necessary to replace the display panel cable: a.
Disconnect the cable from the camera module (1).
NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD cameras.
b.
Release the cable from the retention clips (2) and routing channel built into the bottom edge of the display enclosure.
Component replacement procedures 61
c.
Remove the display panel cable (3).
The display panel cable is available using spare part numbers L19188-001 (for use only with the FHD infrared camera/microphone module) and L19187-001 (for use only with the HD non-infrared camera/microphone module).
Models with an HD camera
Models with an IR camera
14.
If it is necessary to replace the wireless antenna cables and transceivers:
62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
a.
Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the enclosure with double-sided adhesive.) b.
Release the wireless antenna cables from the retention clips and routing channels built into the sides of the display enclosure (2).
c.
Remove the antennas from the display enclosure (3).
The wireless antenna cables and transceivers are available using spare part number L19179-001.
Reverse this procedure to reassemble and install the display assembly.
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard drive bracket is available using spare part number L19469-001. The hard drive cable is available using spare part number L19172-001
Table 5-3 Hard drive description and spare part number information
Description
1-TB, 5400-rpm, SATA, 7.0 mm
500-GB, 5400-rpm, SATA, 7.0 mm
Spare part number
762990-005
778186-005
Before removing the hard drive, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
Component replacement procedures 63
4.
Remove the bottom cover (see Bottom cover on page 51 ).
5.
Remove the battery (see Battery on page 53 ).
Remove the hard drive:
1.
Disconnect the hard drive cable from the ZIF connector on the system board (1).
2.
Remove the two Phillips M2.0×4.0 screws (2) that secure the hard drive to the computer.
3.
Rotate the inside of the hard drive upward (3), and then lift the hard drive out of the computer (4).
4.
If it is necessary to disassemble the hard drive: a.
Pull the rubber bracket away from hard drive (1).
b.
Remove the two Phillips M2.0×4.0 screws (2) from the metal bracket.
c.
Remove the metal bracket (3).
d.
Disconnect the connector from the rear of the drive (4).
64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures 65
WLAN module
Table 5-4 WLAN module description and spare part number information
Description
Intel Dual Band Wireless ac 7265 802.11 AC 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro)
Intel Dual Band Wireless ac 3168 802.11 ac 1×1 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro)
Realtek RTL8723DE 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter
Realtek RTL8822BE 802.11 ac 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Realtek RTL8821CE 802.11 ac 1×1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Intel Wireless 9461 ac 1×1 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW with 1 antenna
Intel Wireless 9560 ac 2×2 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW with 2 antennas
Spare part number
901229-855
863934-855
L21480-001
924813-855
L17365-005
L25889-005
L22634-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the bottom cover (see Bottom cover on page 51 ).
5.
Remove the battery (see Battery on page 53 ).
Remove the WLAN module:
1.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.
2.
Remove the Phillips M2.0×3.0 screw (2) that secures the WLAN module to the computer. (The WLAN module tilts up.)
66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: The WLAN module is designed with a notch to prevent incorrect insertion.
Reverse this procedure to install the WLAN module.
Component replacement procedures 67
Solid-state drive
Table 5-5 Solid-state module description and spare part number information
Description
512-GB, 2280, PCIe, NVMe solid-state drive
256-GB, M.2 2280, SATA-3, solid-state drive with TLC
256-GB, 2280, PCIe, NVMe solid-state drive
128-GB, M.2 2280, SATA-3, solid-state drive with TLC
Solid-state drive carrier
Solid-state drive board
Solid-state drive cable
Spare part number
L18510-001
L18508-001
L18509-001
L18507-001
L24936-001
L24937-001
L24938-001
IMPORTANT: An M.2 solid-state drive is installed into the M.2 connector that is used by an Optane memory module. You cannot install both a solid-state drive and an Optane memory module in the computer at the same time.
Before removing the solid-state drive, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the bottom cover (see Bottom cover on page 51 ).
5.
Remove the battery (see Battery on page 53 ).
Remove the solid-state drive:
1.
Remove the Phillips M2.0×3.0 screw (1) that secures the drive to the carrier.
68 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
2.
Remove the drive (2) by pulling it away from the connector.
Reverse this procedure to reassemble and install the solid-state drive.
Optane memory module (select products only)
IMPORTANT: The Optane memory module is installed into the M.2 connector that is used by M.2 solid-state drives. You cannot install both an Optane memory module and a solid-state drive in the computer.
Table 5-6 Optane memory module description and spare part number information
Description
Optane memory module, 16 GB
Spare part number
L18506-001
Before removing the Optane memory module, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the bottom cover (see
).
5.
Remove the battery (see
).
Remove the Optane memory module:
▲ Remove the Phillips M2.0×3.0 screw (1), and then pull the Optane memory module from the socket (2).
Component replacement procedures 69
Reverse this procedure to install the Optane memory module.
70 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Memory module
Table 5-7 Memory module description and spare part number information
Description
16-MB, DDR4-2400, 1.2-V
8-MB, DDR4-2400, 1.2-V
4-MB, DDR4-2400, 1.2-V
Spare part number
865396-855
862398-855
862397-855
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.
To update BIOS:
1.
Navigate to www.hp.com
.
2.
Click Support, and then click Software & Drivers.
3.
Personal Computing
4.
In the Enter your HP product name, product number or serial number box, type the computer model information, and then click Find.
5.
(If necessary) Click the link for the computer model.
6.
Click the BIOS link.
7.
Click the Download button, and then follow the on-screen instructions.
Before removing the memory module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the bottom cover (see
).
5.
Remove the battery (see
).
Remove the memory module:
1.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.)
Component replacement procedures 71
2.
Remove the memory module (2) by pulling the module away from the slot at an angle.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion.
IMPORTANT: To protect a memory module after removal, place it in an electrostatic-safe container.
Reverse this procedure to install a memory module.
72 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Card reader board
NOTE: The card reader board spare part kit does not include the card reader board cable. The card reader board cable is available using spare part number L19155-001.
Table 5-8 Card reader board description and spare part number information
Description
Card reader board
Spare part number
L19154-001
Before removing the card reader board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the bottom cover (see
).
5.
Remove the battery (see
).
Remove the card reader board:
1.
Disconnect the cable from the ZIF connector on the system board (1).
2.
Release the silver tab securing the card reader board (2).
3.
Remove the Phillips M2.0×2.0 screw (P0 driver) (3) that secures the board to the computer.
4.
Remove the board from the computer (4).
Reverse this procedure to install the card reader board.
Component replacement procedures 73
TouchPad
NOTE: The TouchPad spare part kit includes the TouchPad bracket, but does not include the TouchPad cable.
The TouchPad cable is available using spare part number L19167-001.
Table 5-9 TouchPad description and spare part number information
Description
In luminous green finish
In natural silver finish
In plum mauve finish
In rose gold finish
Spare part number
L51746-001
L19166-001
L51745-001
L19166-001
Before removing the TouchPad, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the bottom cover (see Bottom cover on page 51 ).
5.
Remove the battery (see Battery on page 53 ).
Remove the TouchPad:
1.
Remove the three Phillips M2.0×2.0 screws (1) that secure the TouchPad bracket to the computer.
2.
Remove the bracket (2) .
74 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3.
Disconnect the cable from the ZIF connector on the TouchPad (1).
4.
Lift the keyboard cable to provide access to the screws(2).
5.
Lift the clear plastic covering the top of the screws (3).
6.
Remove the three Phillips M2.0×2.0 broad head screws (4) that secure the TouchPad to the computer.
7.
Remove the TouchPad from the computer (5).
Reverse this procedure to install the TouchPad.
Component replacement procedures 75
Lock bracket
Table 5-10 Lock bracket description and spare part number information
Description
Lock bracket
Spare part number
L19470-001
Before removing the lock bracket, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the bottom cover (see Bottom cover on page 51 ).
5.
Remove the battery (see Battery on page 53 ).
Remove the lock bracket:
1.
Remove the two Phillips M2.0×4.0 screws (1) that secure the lock bracket to the computer.
2.
Remove the lock bracket from the computer (2).
Reverse this procedure to install the lock bracket.
76 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
USB/audio board
NOTE: The USB/audio board spare part kit does not include the USB/audio board cable. The USB/audio board cable is available using spare part number L19153-001.
Table 5-11 USB/audio board description and spare part number information
Description
USB/audio board
Spare part number
L19152-001
Before removing the USB/audio board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the bottom cover (see
).
5.
Remove the battery (see
).
Remove the USB/audio board:
1.
Disconnect the cable from the ZIF connector on the USB/audio board (1).
2.
Remove the three Phillips M2.0×4.0 screws (2) that secure the board to the computer.
3.
Remove the board from the computer (3).
Reverse this procedure to install the USB/audio board.
Component replacement procedures 77
Fingerprint reader
Table 5-12 Fingerprint reader description and spare part number information
Description
In luminous green finish
In natural silver finish
In plum mauve finish
In rose gold finish
Spare part number
L51744-001
L19163-001
L51743-001
L19164-001
Before removing the fingerprint reader, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the bottom cover (see Bottom cover on page 51 ).
5.
Remove the battery (see Battery on page 53 ).
Remove the fingerprint reader:
1.
Lift the plastic bracket out of the computer (1).
2.
Disconnect the cable from the system board ZIF connector (2).
3.
Remove the fingerprint reader module and cable from the computer (3).
Reverse this procedure to install the fingerprint reader.
78 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Fan
Table 5-13 Fan description and spare part number information
Description
Fan for use only on computer models equipped with a graphics subsystem with discrete memory
Fan for use only on computer models equipped with a graphics subsystem with UMA memory
Spare part number
L19159-001
L19160-001
Before removing the fan, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the bottom cover (see
).
5.
Remove the battery (see
).
Remove the fan:
Discrete graphics models:
1.
Disconnect the fan cable (1) from the system board.
2.
Remove the six Phillips M2.0×4.0 screws (2) that secure the fans to the computer.
3.
Remove the fans from the computer (3).
Component replacement procedures 79
UMA graphics models:
1.
Disconnect the fan cable (1) from the system board.
2.
Remove the three Phillips M2.0×4.0 screws (2) that secure the fan to the computer.
3.
Remove the fan from the computer (3).
Reverse these procedures to install the fan.
80 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Table 5-14 Heat sink description and spare part number information
Description Spare part number
Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory L19156-001
Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory and 7th generation Intel Core processors
L19157-001
Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory and 8th generation Intel Core processors
L19158-001
Before removing the heat sink, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the bottom cover (see
).
5.
Remove the battery (see
).
Remove the heat sink:
1.
Discrete graphics: In the order indicated on the heat sink, remove the six Phillips M2.0×2.5 screws (1) that secure the heat sink to the system board.
2.
Remove the heat sink (2).
Component replacement procedures 81
3.
UMA graphics: In the order indicated on the heat sink, remove the four Phillips M2.0×2.5 screws (1) that secure the heat sink to the system board.
4.
Remove the heat sink (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
Discrete graphics: Thermal pads and thermal paste are used on the system board components (1), (3) and the heat sink (2), (4).
82 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
UMA graphics: Thermal paste is used on the processor (1) and the heat sink (2).
Reverse this procedure to install the heat sink.
System board
NOTE: All system board spare part kits include a processor and replacement thermal material.
Table 5-15 System board description and spare part number information
Description
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 4-GB of memory, and the
Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 4-GB of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 2-GB of memory, a fingerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX250 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB of memory, and the
Windows 10 operating system
Spare part number
L51763-601
L51763-001
L51762-601
L51762-001
L36234-601
L36234-001
L51760-601
Component replacement procedures 83
Table 5-15 System board description and spare part number information (continued)
Description
● Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 4-GB of memory, and the
Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 4-GB of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB of memory, and the
Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) dual core processor (4.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and the Windows 10 operating system
● Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) dual core processor (4.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX250 graphics subsystem with 2-GB of memory, a fingerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX250 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, and the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and the Windows 10 operating system
Spare part number
L51760-001
L18499-601
L18499-001
L18496-601
L18496-001
L18497-601
L18497-001
L18493-601
L18493-001
L51761-601
L51761-001
L36326-601
L36326-001
L36325-601
L36325-001
L51759-601
84 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Table 5-15 System board description and spare part number information (continued)
Description
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, a fingerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 4-GB of memory, and the Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 4-GB of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and the Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), an MX130 graphics subsystem with 2GB of memory, and a non-Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), a UMA graphics subsystem, and the Windows 10 operating system
● Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W), a UMA graphics subsystem, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), a UMA graphics subsystem, a fingerprint reader, and the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), a UMA graphics subsystem, a fingerprint reader, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system
● Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system
● Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
Spare part number
L51759-001
L18495-601
L18495-001
L18494-601
L18494-001
L18498-601
L18498-001
L18492-601
L18492-001
L18501-601
L18501-001
L51764-601
L51764-001
L36238-601
L36238-001
L18500-601
L18500-001
Component replacement procedures 85
Table 5-15 System board description and spare part number information (continued)
Description
● Equipped with an Intel Core i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual core processor (4.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system
● Equipped with an Intel Core i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual core processor (4.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
● Equipped with an Intel Core i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system
● Equipped with an Intel Core i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-
MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
● Equipped with an Intel Pentium 4415U 2.3-GHz dual core processor (2.0-MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system
● Equipped with an Intel Pentium 4415U 2.3-GHz dual core processor (2.0-MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system
Spare part number
L36237-601
L36237-001
L18503-601
L18503-001
L18502-601
L18502-001
Before removing the system board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the following components: a.
Bottom cover (see Bottom cover on page 51 )
b.
Battery (see Battery on page 53 )
c.
Hard drive (see
) d.
Fan (see
)
When replacing the system board, be sure to remove the following components from the defective system board and install them on the replacement system board:
●
WLAN module (see WLAN module on page 66
)
● Solid-state drive (see
) or Optane memory module (see
Optane memory module (select products only) on page 69 )
●
Memory modules (see Memory module on page 71 )
● Heat sink (see
Remove the system board:
1.
Disconnect the following cables:
(1) Fingerprint reader cable
(2) Power connector cable
(3) Display cable
(4) Hard drive cable
86 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
(5) Backlight cable
(6) Keyboard cable
(7) Speaker cable
(8) USB board cable
(9) Card reader cable
(10) TouchPad cable
2.
Remove the five Phillips M2.0×4.0 screws (1) that secure the system board to the computer.
3.
Remove the two Phillips M2.0×2.5 screws (2) that secure the system board to the computer.
4.
Lift the system board out of the computer (3).
Component replacement procedures 87
Reverse this procedure to install the system board.
88 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Table 5-16 Speakers description and spare part number information
Description
Speakers (include cables)
Spare part number
L19161-001
Before removing the speakers, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the following components: a.
Bottom cover (see
) b.
Battery (see
) c.
Hard drive (see Hard drive on page 63 )
d.
e.
System board (see System board on page 83 )
Remove the speakers:
1.
Lift the speakers (1).
2.
Release the cable from the retention clips and routing channel built into the computer (2).
Reverse this procedure to install the speakers.
Component replacement procedures 89
Power connector cable
Table 5-17 Power connector cable description and spare part number information
Description
Power connector cable
Spare part number
L19162-001
Before removing the power connector cable, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4.
Remove the following components: a.
Bottom cover (see Bottom cover on page 51 )
b.
Battery (see Battery on page 53 )
c.
Hard drive (see
) d.
Fan (see
) e.
System board (see
)
Remove the power connector cable:
1.
If necessary, rotate the left display hinge upward.
2.
Disconnect the power connector cable from the system board (1).
3.
Remove the cable from the computer (2).
90 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the power connector cable.
Component replacement procedures 91
Keyboard/top cover
The keyboard/top cover remains after removing all other spared parts from the computer.
In this section, the first table provides the keyboard/top cover main spare part number. The second table provides the country codes.
Table 5-18 Keyboard/top cover description and spare part number information
Description Spare part number
In luminous green finish, equipped with backlight and fingerprint reader (includes backlight cable, fingerprint reader cable, keyboard cable)
In luminous green finish, equipped with backlight (includes backlight cable and keyboard cable)
L51758-xx1
In luminous green finish, equipped with fingerprint reader (includes fingerprint reader cable and keyboard cable)
In luminous green finish (includes keyboard cable)
L51756-xx1
L51757-xx1
In natural silver finish, equipped with backlight and fingerprint reader (includes backlight cable, fingerprint reader cable, keyboard cable)
In natural silver finish, equipped with backlight (includes backlight cable and keyboard cable)
L51755-xx1
L19195-xx1
In natural silver finish, equipped with fingerprint reader (includes fingerprint reader cable and keyboard cable)
In natural silver finish (includes keyboard cable)
L19191-xx1
L19194-xx1
In plum mauve finish, equipped with backlight and fingerprint reader (includes backlight cable, fingerprint reader cable, keyboard cable)
In plum mauve finish, equipped with backlight (includes backlight cable and keyboard cable)
L19190-xx1
L51754-xx1
L51752-xx1
In plum mauve finish, equipped with fingerprint reader (includes fingerprint reader cable and keyboard cable) L51753-xx1
In plum mauve finish (includes keyboard cable) L51751-xx1
L19197-xx1 In rose gold finish, equipped with backlight and fingerprint reader (includes backlight cable, fingerprint reader cable, keyboard cable)
In rose gold finish, equipped with backlight (includes backlight cable and keyboard cable) L19193-xx1
In rose gold finish, equipped with fingerprint reader (includes fingerprint reader cable and keyboard cable)
In rose gold finish (includes keyboard cable)
L19196-xx1
L19192-xx1
For use in country or region
Belgium
Bulgaria
Canada
Czech Republic and
Slovakia
Denmark, Finland, and
Norway
France
Spare part number
-A41
-261
-DB1
-FL1
-DH1
-051
For use in country or region
Israel
Italy
Latin America
The Netherlands
Portugal
Romania
Spare part number
-BB1
-061
-161
-B31
For use in country or region Spare part number
Spain
Switzerland
Taiwan
Thailand
-071
-BG1
-AB1
-281
-131
-271
Turkey
United Kingdom
-141
-031
92 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
For use in country or region
Germany
Greece
Hungary
Spare part number
-041
-151
-211
For use in country or region
Russia
Saudi Arabia
Slovenia
Spare part number
-251
-171
-BA1
For use in country or region Spare part number
United States
Uruguay
-001
-BD1
Component replacement procedures 93
94 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.
▲ Turn on or restart the computer, quickly press esc , and then press f10 .
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs .
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS ), use one of these options.
● HP Support Assistant
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select My notebook, and then select Specifications.
● Setup Utility (BIOS)
1.
Start Setup Utility (BIOS) (see
Starting Setup Utility (BIOS) on page 95
).
2.
Select Main, and then make note of the BIOS version.
3.
Select Exit, select one of the options, and then follow the on-screen instructions.
To check for later BIOS versions, see
Downloading a BIOS update on page 96
.
Starting Setup Utility (BIOS) 95
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a
BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select Updates, and then select Check for updates and messages.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps: a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps:
1.
Type file in the taskbar search box, and then select File Explorer.
2.
Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename .exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
96 Chapter 6 Using Setup Utility (BIOS)
7 Backing up, restoring, and recovering
This chapter provides information about creating backups and restoring and recovering your system.
Windows provides tools to back up your personal information, restore your computer from a backup, and recover the computer to its original state. See
Using Windows tools for backing up, restoring, and recovering your computer on page 97 .
In addition to the Windows tools, depending on the operating system preinstalled on your computer, your computer may also include tools provided by HP for additional functionality.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.
Using Windows tools for backing up, restoring, and recovering your computer
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery media, allowing you to restore from backup, refresh the computer, and reset the computer to its original state.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating backups
You can create recovery media, system restore points, and backups of personal information using Windows tools.
To create a backup:
1.
Select Start, select Settings, and then select Update & Security.
2.
Select Backup, and then follow the on-screen instructions.
Restoring and recovering
Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state.
To restore your system:
1.
Select Start, select Settings, and then select Update & Security.
2.
Select Recovery, and then follow the on-screen instructions.
Using Windows tools for backing up, restoring, and recovering your computer 97
Creating HP Recovery media (select products only)
After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.
To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start button, select File Explorer, and then select This PC.
NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see
Using the HP Cloud Recovery Download Tool to create recovery media on page 99 .
Using HP Recovery Manager to create recovery media
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
Before you begin
Before you begin, note the following:
● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
● HP Recovery Manager examines the computer and determines the required media storage capacity.
● To create recovery media, use one of the following options:
NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows
Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB flash drive or hard drive.
– If your computer has an optical drive with DVD writer capability, be sure to use only high-quality blank
DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible with HP
Recovery Manager software.
– If your computer does not include an integrated optical drive with DVD writer capability, you can use an external optical drive (purchased separately) to create recovery discs, as described above. If an external optical drive is used, you must connect it directly to a USB port on the computer. It cannot be connected to a USB port on an external device, such as a USB hub.
– To create a recovery USB flash drive, use a high-quality blank USB flash drive.
● Be sure that the computer is connected to AC power before you begin creating the recovery media.
● The creation process can take an hour or more. Do not interrupt this process.
● If necessary, you can exit the program before you have finished creating all of the recovery media. HP
Recovery Manager will finish the current DVD or USB flash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.
98 Chapter 7 Backing up, restoring, and recovering
Creating the recovery media
To create HP Recovery media using HP Recovery Manager:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Create recovery media, and then follow the on-screen instructions.
If you need to recover the system, see Recovering using HP Recovery Manager on page 100
.
Using the HP Cloud Recovery Download Tool to create recovery media
To create HP Recovery media using the HP Cloud Recovery Download Tool:
1.
Go to http://www.hp.com/support .
2.
Select Software and Drivers, and then follow the on-screen instructions.
Restoring and recovery
Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.
IMPORTANT: HP Recovery Manager and the HP Recovery partition are not available for Windows 10 S products.
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see
Windows tools for backing up, restoring, and recovering your computer on page 97
.
Restoring using HP Recovery Manager and the HP Recovery partition
You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the computer to the original factory state:
● Resolving problems with preinstalled applications or drivers—To correct a problem with a preinstalled application or driver:
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Reinstall drivers and/or applications, and then follow the on-screen instructions.
● Using System Recovery—To recover the Windows partition to original factory content, select the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For
more information, see Recovering using HP Recovery Manager on page 100 . If you have not already
created recovery media, see
Creating HP Recovery media (select products only) on page 98 .
● Using Factory Reset (select products only)—Restores the computer to its original factory state by deleting all information from the hard drive and recreating the partitions and then reinstalling the operating system and the software that was installed at the factory (select products only). To use the Factory Reset option, you must use HP Recovery media. If you have not already created recovery media, see
Recovery media (select products only) on page 98 .
NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to install the operating system and the software that was installed at the factory.
Restoring and recovery 99
Recovering using HP Recovery Manager
You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP
Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition
(select products only).
.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
NOTE: When you start the recovery process, only the options available for your computer are displayed.
Before you begin, note the following:
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.
● If the computer hard drive fails, HP Recovery media must be used. This media is created using HP Recovery
Manager. See
Creating HP Recovery media (select products only) on page 98
.
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, contact support to obtain recovery media. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
Recovering using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
The HP Recovery partition (select products only) allows System Recovery only.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps (select products only).
1.
Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment.
‒ or –
For computers or tablets with keyboards attached:
▲ Press f11 while the computer boots, or press and hold f11 as you press the power button.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, and then follow the on-screen instructions.
100 Chapter 7 Backing up, restoring, and recovering
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer
Recovering using HP Recovery media
If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use
HP Recovery media to recover the original operating system and software programs that were installed at the factory.
▲ Insert the HP Recovery media, and then restart the computer.
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.
1.
Insert the HP Recovery media.
2.
Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc , and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or
Recovery media (select products only) on page 98 .
Follow these steps to remove the HP Recovery partition:
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
Restoring and recovery 101
102 Chapter 7 Backing up, restoring, and recovering
8 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support or HP Support Assistant.
1.
To access HP PC Hardware Diagnostics Windows from HP Help and Support: a.
Select the Start button, and then select HP Help and Support.
b.
Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b.
Select Troubleshooting and fixes.
c.
Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2.
When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
3.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code.
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a USB flash drive.
Using HP PC Hardware Diagnostics Windows (select products only) 103
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1.
Go to http://www.hp.com/support .
2.
Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that is displayed.
3.
In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a USB flash drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 105 .
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure
ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc .
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1.
Turn on or restart the computer, and quickly press esc .
2.
Press f2 .
The BIOS searches three places for the diagnostic tools, in the following order: a.
Connected USB flash drive
104 Chapter 8 Using HP PC Hardware Diagnostics
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 105
.
b.
Hard drive c.
BIOS
3.
When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive:
1.
Go to http://www.hp.com/support .
2.
Enter the product name or number, select your computer, and then select your operating system.
3.
In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags , and then select Find out more.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 105
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1.
Go to http://www.hp.com/support .
2.
Select Get software and drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system.
3.
In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password settings used for uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1.
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2.
Select Advanced, and then select Settings.
3.
Make your customization selections.
4.
Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
106 Chapter 8 Using HP PC Hardware Diagnostics
9 Specifications
Computer specifications
Table 9-1 Computer specifications
Metric U.S.
Dimensions
Depth
Width
Height
Weight
With solid-state drive
With hard drive
With solid-state drive and hard drive
Input power
Operating voltage and current
225.5 mm
326.8 mm
17.9 mm
1599 g
1694 g
1705 g
8.88 in
12.87 in
0.71 in
3.53 lb
3.73 lb
3.76 lb
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 2.31 A – 45 W
Temperature
Operating
Nonoperating
Relative humidity (noncondensing)
Operating
Nonoperating
‑
5°C to 35°C
20°C to 60°C ‑
41°F to 95°F
4°F to 140°F
10% to 90%
5% to 95%
Maximum altitude (unpressurized)
Operating ‑ 15 m to 3,048 m ‑ 50 ft to 10,000 ft
Nonoperating ‑ 15 m to 12,192 m ‑ 50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
Computer specifications 107
35.6-cm (14.0-in) display specifications
Table 9-2 Display specifications
Active diagonal size
Resolution
Surface treatment
Brightness
Backlight
Graphics adapter
Thickness
Metric
35.6-cm
1366x768 (HD)
1920x1080 (FHD)
BrightView
Anti glare
220 nits
WLED eDP
3.6 mm (HD panels)
3.0 mm (FHD panels)
Hard drive specifications
Table 9-3 Hard drive specifications
Dimensions
Height
Length
Width
Weight
Interface type
Transfer rate
Synchronous (maximum)
Security
Seek times (typical read, including setting)
Single track
Average (read/write)
Maximum
Logical blocks
Disk rotational speed
Operating temperature
1-TB*
7.2 mm
100.4 mm
69.9 mm
107.0 g
SATA
300 MB/sec
ATA security
2.0 ms
12 ms
22 ms
1,953,525,168
5400 rpm
U.S.
14.0-in
500-GB*
7.0 mm
100.6 mm
70.1 mm
92.0 g
SATA
300 MB/sec
ATA security
3 ms
13 ms
24 ms
1,048,576,000
5400 rpm
0°C to 60°C (32°F to 140°F)
108 Chapter 9 Specifications
Table 9-3 Hard drive specifications (continued)
1-TB* 500-GB*
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specifications 109
M.2 solid-state drive specifications
Table 9-4 Solid-state drive specifications
128-GB* 256-GB*
Dimensions
Height
Length
Width
1 mm
50.8 mm
28.9 mm
1 mm
50.8 mm
28.9 mm
Weight
Interface type
Transfer rate
Sequential Read
Random Read
Sequential Write
Random Write
Ready time, Maximum (to not busy)
Access times
Logical
< 10 g
SATA-3 (6 Gbps)
Up to 520 MB/s
Up to 60K IOPs
Up to 160 MB/s
Up to 34K IOPs
1.0 s
< 10 g
SATA-3 (6 Gbps)
Up to 540 MB/s
Up to 85K IOPs
Up to 280 MB/s
Up to 67K IOPs
1.0 s
Total logical sectors
Operating temperature
Operating
Non-operating
0.1 ms
250,069,680
0° to 70°C (32°F to 158°F)
-40° to 95°C (-40°F to 203°F)
0.1
500,118,192
0° to 70°C (32°F to 158°F)
-55° to 90°C (-67°F to 194°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
512-GB*
1 mm
50.8 mm
28.9 mm
< 10 g
SATA-3 (6 Gbps)
Up to 530 MB/s
Up to 97K IOPs
Up to 515 MB/s
Up to 88K IOPs
1.0 s
0.1
1,000,215,216
0° to 70°C (32°F to 158°F)
-40° to 85°C (-40°F to 185°F)
110 Chapter 9 Specifications
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or
250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 111
Requirements for specific countries and regions
Table 10-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina
Australia
Austria
Belgium
Brazil
Canada
Chile
Denmark
Finland
France
Germany
India
Israel
Italy
Japan
The Netherlands
SII
IMQ
JIS
KEMA
FIMKO
UTE
VDE
ISI
IRAM
SAA
OVE
CEBEC
ABNT
CSA
IMQ
DEMKO
1
1
3
1
1
1
1
1
1
2
1
1
1
1
1
1
New Zealand
Norway
The People's Republic of China
Saudi Arabia
Singapore
South Africa
South Korea
Sweden
SANZ
NEMKO
CCC
SASO
PSB
SABS
KTL
SEMKO
1
1
5
1
1
1
4
7
Switzerland
Taiwan
Thailand
The United Kingdom
SEV
BSMI
TISI
ASTA
1
6
1
1
The United States UL 2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm
2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
112 Chapter 10 Power cord set requirements
Table 10-1 Power cord requirements for specific countries and regions (continued)
Country/region Accredited agency Applicable note number
2.
The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm
2 or 1.25mm
2 conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75mm
2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.
5.
The flexible cord must be Type H05VV-F 3X0.75mm
2 conductor size. KTL logo and individual approval number must be on each element. Corset approval number and logo must be printed on a flag label.
6.
The flexible cord must be Type HVCTF 3X1.25mm
2 conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.
7.
For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm
2 conductor size, with plug BS 1363/A with BSI or ASTA marks.
Requirements for specific countries and regions 113
114 Chapter 10 Power cord set requirements
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle .
115
116 Chapter 11 Recycling
Index
A
AC adapter and battery light 10, 11
AC adapter, spare part numbers 44
action keys
antenna
audio-out (headphone)/audio-in
(microphone) combo jack,
B
battery
removal 53 spare part number 41, 53
bezel
BIOS
starting the Setup Utility 95 updating 95
bottom cover
removal 51 spare part numbers 41, 51
buttons
C
cables, service considerations 48
camera lights, identifying 13, 14
camera(s)
camera/microphone module
caps lock light, identifying 16
card reader board
removal 73 spare part number 41, 73
card reader board cable
removal 73 spare part number 41, 73
chipset, product description 1
components
connectors, service considerations
D display assembly
removal 54 spare part numbers 54
display back cover, spare part
display panel
display panel cable
E
Ethernet, product description 4
F fan
removal 79 spare part number 79
fingerprint reader
removal 78 spare part numbers 41, 78
fingerprint reader, identifying 10
G
graphics, product description 1, 2
guidelines
packaging 49 transporting 49 workstation 49
H hard drive
removal 63 spare part numbers 41, 63
hard drive bracket
hard drive cable
HDMI-to-VGA adapter, spare part
heat sink
removal 81 spare part numbers 40, 81
hinge
Index 117
hinge cover
hinge covers
HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics Windows
HP Recovery Manager
HP Recovery media
HP Recovery partition
I
internal microphones, identifying 13,
J jacks
K keyboard
keyboard/top cover
removal 92 spare part numbers 24, 92
keys
L labels
Bluetooth 21 regulatory 21 serial number 21 service 21 wireless certification 21
lights
lock bracket
removal 76 spare part number 41, 76
M
M.2 solid-state drive
mass storage devices
memory card reader, identifying 12 memory card, identifying 12
memory module
removal 71 spare part numbers 40, 71
microphone
minimized image recovery 100 minimized image, creating 100
O operating system, product
Optane memory module
removal 69 spare part number 69 spare part numbers 69
optical drive
P
plastic parts, service considerations
pointing device, product description
ports
power connector cable
removal 90 spare part number 37, 90
power connector, identifying 10, 11
power cord requirements for all countries
requirements for specific countries
power requirements, product
processor
product description
internal card expansion 5 keyboard 5
product name and number,
118 Index
R recovery
recovery media creating using HP Cloud Recovery
creating using HP Recovery
creating using Windows tools 97
recovery partition, removing 101
regulatory information
regulatory label 21 wireless certification labels 21
Remote HP PC Hardware Diagnostics
UEFI settings
removal/replacement
RJ-45 (network) jack/status lights,
rubber feet
removal 51 spare part number 51
Rubber Foot Kit, spare part number
Rubber Foot Kit, spare part numbers
S
Screw Kit, spare part number 45
security cable slot, identifying 12
security, product description 6
sensor
product description 6 sensor, product description 6
service considerations
serviceability, product description 7
slots
memory card reader 12 security cable 12
solid-state drive
removal 68 spare part numbers 40, 68
speakers
removal 89 spare part number 37, 89
specifications
storage
system board
removal 83 spare part numbers 37, 83
system restore point, creating 97
T
TouchPad
removal 74 spare part numbers 37, 74
TouchPad bracket
TouchPad cable
removal 74 spare part number 37, 74
traveling with the computer 21
U
USB SuperSpeed ports, identifying
USB Type-C port, identifying 10
USB/audio board
removal 77 spare part number 41, 77
USB/audio board cable
removal 77 spare part number 41, 77
V
W webcam/microphone module
webcam/microphone module cable
Windows
wireless antenna
wireless certification label 21
wireless, product description 4
WLAN antenna
WLAN antennas, identifying 13, 14
WLAN module
removal 66 spare part numbers 40, 66
Index 119
120 Index
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