HP Pavilion 15-bc500 Laptop Guide

Maintenance and Service Guide

HP Pavilion Notebook PC

IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2016–2019 HP Development

Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license.

Intel, Optane, and Core are trademarks of Intel

Corporation or its subsidiaries in the U.S. and/or other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC in the United States, other countries or both. Windows is either a registered trademark or trademark of

Microsoft Corporation in the United States and/or other countries. NVIDIA, Optimus, and

GeForce are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Miracast is a trademark of the Wi-Fi Alliance.

The information contained herein is subject to change without notice. The only warranties for

HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Sixth Edition: May 2019

First Edition: April 2016

Document Part Number: 854539-006

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality.

Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to http://www.hp.com/support , and follow the instructions to find your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING!

To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by applicable safety standards.

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

Model numbers: 15-bc300~15-bc399 .................................................................................................................. 1



Model numbers: 15-dp0000~15-dp0099 ........................................................................................................... 10

2 Getting to know your computer .................................................................................................................... 14

Right side ............................................................................................................................................................. 14

Left side ............................................................................................................................................................... 15

Display ................................................................................................................................................................. 16

Keyboard area ...................................................................................................................................................... 17

Touchpad ........................................................................................................................................... 17

Lights ................................................................................................................................................. 18

Button and speaker ........................................................................................................................... 19

Special keys ....................................................................................................................................... 20

Bottom ................................................................................................................................................................. 21

Rear ...................................................................................................................................................................... 21

Labels ................................................................................................................................................................... 22

3 Illustrated parts catalog .............................................................................................................................. 24

Computer major components .............................................................................................................................. 24

Display assembly subcomponents ...................................................................................................................... 28

Miscellaneous parts ............................................................................................................................................. 29

4 Removal and replacement procedures preliminary requirements .................................................................... 31

Tools required ...................................................................................................................................................... 31

Service considerations ......................................................................................................................................... 31

Plastic parts ....................................................................................................................................... 31

Cables and connectors ...................................................................................................................... 31

Drive handling ................................................................................................................................... 32

Workstation guidelines ..................................................................................................................... 32

Electrostatic discharge information .................................................................................................................... 32

Generating static electricity .............................................................................................................. 33

Preventing electrostatic damage to equipment ............................................................................... 33

Personal grounding methods and equipment .................................................................................. 34

Grounding the work area ................................................................................................................... 34

v

vi

Recommended materials and equipment ........................................................................................ 34

Packaging and transporting guidelines .............................................................................................................. 35

5 Removal and replacement procedures for authorized service provider parts .................................................... 36

Component replacement procedures .................................................................................................................. 36

Preparation for disassembly ............................................................................................................. 36

Base enclosure .................................................................................................................................. 36

Battery ............................................................................................................................................... 38

Hard drive .......................................................................................................................................... 41

Solid-state drive (M.2) ....................................................................................................................... 43

Memory module ................................................................................................................................ 44

WLAN module .................................................................................................................................... 46

Heat sink ............................................................................................................................................ 47

PCH heat sink ..................................................................................................................................... 49

USB board .......................................................................................................................................... 51

Touchpad ........................................................................................................................................... 52

Fan assembly ..................................................................................................................................... 54

System board .................................................................................................................................... 55

RTC battery ........................................................................................................................................ 58

Power connector ............................................................................................................................... 59

Display assembly ............................................................................................................................... 60

Power button board .......................................................................................................................... 67

Speakers ............................................................................................................................................ 68

Top cover with keyboard ................................................................................................................... 69

6 Using Setup Utility (BIOS) ............................................................................................................................. 70

Starting Setup Utility (BIOS) ................................................................................................................................ 70

Updating Setup Utility (BIOS) .............................................................................................................................. 70

Determining the BIOS version ........................................................................................................... 70

Downloading a BIOS update .............................................................................................................. 71

7 Using HP PC Hardware Diagnostics ................................................................................................................ 72

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 72

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 72

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 73

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 73

Installing HP PC Hardware Diagnostics Windows ............................................................................. 73

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 73

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 74

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 74

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 74

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 74

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 75

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 75

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 75

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ............................................................................................................................ 75

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 75

8 Backing up, restoring, and recovering ........................................................................................................... 77

Backing up information and creating recovery media ........................................................................................ 77

Using Windows tools ......................................................................................................................... 77

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 77

Restoring and recovery ........................................................................................................................................ 78

Restoring, resetting, and refreshing using Windows tools .............................................................. 78

Recovering using HP Recovery media ............................................................................................... 78

Changing the computer boot order ................................................................................................... 78

9 Specifications .............................................................................................................................................. 79

Computer specifications ...................................................................................................................................... 79

39.6 cm (15.6 in.) display specifications ............................................................................................................. 80

Hard drive specifications ..................................................................................................................................... 80

M.2 PCIe solid-state drive specifications ............................................................................................................ 82

M.2 SATA solid-state drive specifications ............................................................................................................ 83

10 Power cord set requirements ...................................................................................................................... 84

Requirements for all countries ............................................................................................................................ 84

Requirements for specific countries and regions ................................................................................................ 85

11 Recycling .................................................................................................................................................. 87

Index ............................................................................................................................................................. 88

vii

viii

1 Product description

Model numbers: 15-bc300~15-bc399

Category

Product Name

Processors

Chipset

Graphics

Panels

Memory

Hard drive

Description


Model numbers: 15-bc300~15-bc399

CTO Model: 15t-bc300

Intel® Core™ i7-7500U (2.7 GHz, turbo up to 3.5 GHz), 2133 MHz/4 MB L3, dual core, 15 W

Intel Core i5-7200U (2.5 GHz, turbo up to 3.1 GHz), 2133 MHz/3 MB L3, dual core, 15 W

Intel SoC

Internal graphics

Intel HD Graphics 620

Hybrid graphics

NVIDIA® GeForce® GTX 950M with up to 2 GB of dedicated video memory

NVIDIA GeForce GTX 950M with up to 4 GB of dedicated video memory

Supports HD Decode, DX12, and HDMI

Supports Optimus™

Supports GPS (GPU Performance Scaling)

16:9 Aspect Ratio

15.6 inch, FHD (1920 × 1080), WLED, antiglare, slim-flat (3.2 mm), SVA, eDP, 220 nits

Two SODIMM slots - customer non-accessible/non-upgradeable

DDR4-2133 Dual Channel Support (DDR4-2400 bridge to DDR4-2133) (for 4 GB/6 GB memory)

DDR4-2133 Dual Channel Support (DDR4-2400/2666 bridge to DDR4-2133) (for 8 GB memory)

Supports up to 8 GB max system memory

4 GB (4 GB × 1)

6 GB (2 GB × 1 + 4 GB × 1)

8 GB (8 GB × 1)

Supports all 7.0 mm/7.2 mm/9.5 mm, SATA, 2.5-inch hard drives

Supports M.2 SATA storage

Accelerometer/Hard drive protection support

Single hard drive configurations

1 TB, 5400 rpm, 9.5 mm/7.2 mm

Dual storage configurations

Model numbers: 15-bc300~15-bc399 1

Category Description

1 TB, 5400 rpm, 9.5 mm/7.2 mm hard drive + 128 GB SATA, TLC, M.2 solid-state drive

Optical drive (External

USB)

9.5 mm tray load, SATA, external USB optical drive (aluminium material)

DVD+/-RW Double-Layer SuperMulti

Camera and microphone

HP Wide Vision HD Camera

HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV

720p by 30 frames per second

Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise suppression

HP Noise Cancellation

Audio

RJ-45 (network)

Wireless

Audio Brand: B&O Play

Audio control panel: B&O Play Audio Control

Supports HP Audio Boost

Dual speakers

Integrated 10/100/1000 NIC

Integrated Wireless options with dual antennas (M.2/PCIe)

External media cards Supports microSD™/SDHC™/SDXC™

Push-push insertion/removal

Internal card expansion

One M.2 slot for WLAN module

One M.2 slot for solid-state drives

Ports

Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2 Combo Adapter (non vPRO)

Compatible with Wi-Fi CERTIFIED Miracast™-certified devices

Hot Plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video

(auto adjust panel resolution to fit embedded panel and external monitor connected)

HDMI v2.0 supporting up to 4096 × 2160 @ 60 Hz

Audio-out (headphone)/Audio-in (microphone) combo jack

USB 2.0 port

1 (left side)

USB 3.0 ports

2 (1 on the left side; 1 on the right side)

RJ-45 (network)

Keyboard/pointing devices

AC Smart Pin adapter plug

Keyboard

Full size, 3-coat paint, island-style keyboard with numeric keypad (shadow black)

Touchpad requirements

Touchpad with image sensor

2 Chapter 1 Product description


Multitouch gestures enabled

Support Modern Trackpad Gestures

Taps enabled as default

Power requirements Battery

3-cell prismatic battery (61.5 Wh, 5.36 Ah)

Battery life enhancement

Supports battery fast charge (90 minutes = 90% charged)

AC adapter

120 W with power cords

1 m (3.3 ft) conventional power cord with sticker label (C5)

Security

Operating system

TPM 2.0 (firmware)

Mini security slot

Preinstalled

Windows® 10

Windows 10 Professional

For Developed Market (ML)

Windows 10 Home ML

Windows 10 Home Plus ML

Serviceability

For Emerging Market (EM/SL)

Windows 10 Home EM/SL

Windows 10 Home Plus EM/SL

For the People’s Republic of China market

CPPP Windows 10 Home High End China Language Edition

CPPP Windows 10 Home China Language Edition

For Indonesia Market

Windows 10 Home Plus EM/SL Indonesia PPP

Windows 10 Home EM/SL Indonesia PPP

For APAC Market

Windows 10 Home Plus EM/SL APAC PPP

Windows 10 Home EM/SL APAC PPP

FreeDOS 2.0 (select products only)

End user replaceable parts

AC adapter



Category

Product Name

Processors

Chipset

Graphics

Panels

Memory

Hard drive

Description




8th generation Intel Core processors

Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/9 MB L3, hexa core, 45 W

Intel Core i7-8550U (1.8 GHz, turbo up to 4.0 GHz), 2400 MHz/8 MB L3, quad core, 15 W


Intel Core i5-8250U (1.6 GHz, turbo up to 3.4 GHz), 2400 MHz/6 MB L3, quad core, 15 W

Intel SoC

Intel HM370


Intel UHD Graphics 630


Hybrid graphics

NVIDIA GeForce GTX 1050 with up to 2 GB of dedicated video memory



NVIDIA GeForce GTX 1050 Ti with up to 4 GB of dedicated video memory


Supports Optimus


Supports MR ready


15.6-inch, FHD (1920 × 1080), WLED, antiglare, slim-flat (3.2 mm), SVA, eDP, 220 nits

15.6-inch, FHD (1920 × 1080), WLED, antiglare, slim-flat (3.2 mm), UWVA, eDP, 220 nits


DDR4-2400 Dual Channel Support (DDR4-2666 bridge to DDR4-2400)


4 GB (4 GB × 1)

6 GB (2 GB × 1 + 4 GB × 1)

8 GB (8 GB × 1)







1 TB, 5400 rpm, 9.5 mm/7.2 mm



Intel Optane™ (3D Xpoint) Solution PCIe Gen3x2 M.2

16 GB (Optane memory) + 1 TB (5400) 9.5mm/7.2mm


USB)






Audio




Audio brand: B&O Play



Dual speakers

RJ-45 (network)

Wireless

External media cards Supports microSD/SDHC/SDXC





Ports



Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

Compatible with Wi-Fi CERTIFIED Miracast-certified devices

Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video



USB 2.0 port

1 (left side)

USB 3.0 ports


RJ-45 (network)





Keyboard

Full size, 3-coat paint, island-style keyboard with numeric keypad (shadow black, acid green)

Backlit, full size, 3-coat paint, island-style keyboard with numeric keypad (acid green)







4-cell prismatic battery - 63.3 Whr, 4.175 Ahr


Supports battery fast charge

AC adapter




Power cord

Security



TPM 2.0 (firmware)

Mini security slot

Preinstalled

Windows 10




Windows 10 Home ML


Windows 10 Home Advanced




Windows 10 Home Advanced SL

Windows 10 Home 64 Single Language Africa Market PPP


Category

Serviceability

Description

Windows 10 Home 64 Plus Single Language Africa Market PPP







For APAC Market




AC adapter


Category

Product Name

Processors

Chipset

Graphics

Description





Intel Core i7-9750H (2.6 GHz, turbo up to 4.5 GHz), 2666 MHz/12 MB L3, hexa core, TDP 45 W, cTDP 35 W

Intel Core i5-9300H (2.4 GHz, turbo up to 4.1 GHz), 2666 MHz/8 MB L3, quad core, TDP 45 W, cTDP 35 W

Intel SoC

Intel HM370



Hybrid graphics





Supports Optimus


MR compatible (60 Hz frame rate)



Panels

Memory

Hard drive



15.6 inch, FHD (1920 × 1080), WLED, antiglare, slim-flat (3.2 mm), UWVA, eDP, 220 nits


DDR4-2666 Dual Channel Support


8 GB (8 GB × 1)

12 GB (8 GB × 1 + 4 GB × 1)

16 GB (8 GB × 2)


Support for SSD + HDD




1 TB, 5400 rpm, 9.5 mm/7.2 mm




USB)








Audio



PCIe NVMe TLC M.2 solid-state drive

512 GB, NVMe, TLC

RJ-45 (network)

Wireless




Dual speakers







External media cards Support microSD/SDHC/SDXC


Ports







USB 2.0 port

1 (left side)


USB 3.0 ports


RJ-45 (network)


Keyboard

Full size, 3-coat paint, island-style keyboard with numeric keypad (shadow black, acid green)











Security


AC adapter



Power cord


TPM 2.0 (firmware)

Mini security slot

Preinstalled


Category

Serviceability

Description

Windows 10


FreeDOS 2.0



Windows 10 Home Advanced ML




For the People’s Republic of China Market


For India Market

Windows 10 Home Plus SL India PPP (IPPP)



For APAC Market


For Africa CCC Market

Windows 10 Home Plus SL Africa PPP


AC adapter

Model numbers: 15-dp0000~15-dp0099

Category

Product Name

Processors

Chipset

Graphics

Description


Model numbers: 15-dp0000~15-dp0099

CTO model: 15t-dp0000




Intel SoC

Intel HM370




Panels

Memory


Hybrid graphics

NVIDIA GeForce GTX 1060 with up to 6 GB MB of dedicated video memory



Supports Optimus


MR ready (only on models with > 128 GB of memory)



15.6 inch, FHD (1920 × 1080), WLED, antiglare, slim-flat (3.2 mm), UWVA, eDP, 220 nits


DDR4-2666 Dual Channel Support

Hard drive


16 GB (8 GB × 2)

8 GB (8 GB × 1)





1 TB, 5400 rpm, 9.5 mm/7.2 mm


1 TB, 5400 rpm, 9.5 mm/7.2 mm hard drive + 256 GB PCIe, M.2 solid-state drive


Intel Optane (3D Xpoint) Solution PCIe Gen3 × 2 M.2

16 GB (Optane memory) + 1 TB (5400) 9.5mm/7.2mm


USB)






Audio





Model numbers: 15-dp0000~15-dp0099 11


RJ-45 (network)

Wireless



Dual speakers





External media cards Support microSD/SDHC/SDXC




Ports






USB 2.0 port

1 (left side)

USB 3.0 ports


RJ-45 (network)


Keyboard

Full size, 3-coat paint, island-style keyboard with numeric keypad (shadow black and acid green)











AC adapter

200 W Smart, PFC, slim barrel, 4.5 mm


Category

Security


Serviceability

Description

Power cord

1 m (3.3 ft) power cord with sticker label (C13)

TPM 2.0 (firmware)

Mini security slot

Preinstalled

Windows 10




Windows 10 Home ML


Windows 10 Home Advanced











For APAC Market




AC adapter

Model numbers: 15-dp0000~15-dp0099 13

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Right side

Table 2-1 Right-side components and their descriptions

Component Description

(1) Memory card reader

(2) Drive light

Reads optional memory cards that enable you to store, manage, share, or access information.

To insert a card:

1.

Hold the card label-side up, with connectors facing the computer.

2.

Insert the card into the memory card reader, and then press in on the card until it is firmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory card reader.

● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the hard drive.

(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

(4)

(5)

(6)

HDMI port

RJ-45 (network) jack/status lights

Power connector

Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed

High-Definition Multimedia Interface (HDMI) device.

Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

Connects an AC adapter.

(7) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged.

14 Chapter 2 Getting to know your computer

Table 2-1 Right-side components and their descriptions (continued)


● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery is charging.

● Off: The battery is not charging.

Left side

Table 2-2 Left-side components and their descriptions


(1)

(2)

Security cable slot

USB port

Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.

(3) USB SuperSpeed port

(4) Audio-out (headphone)/Audio-in

(microphone) combo jack

Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.

WARNING!

To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental

Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select

HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

Left side 15

Display

Table 2-3 Display components and their descriptions


(1)

(2)

(3)

(4)

Internal microphones

Camera light

Camera

WLAN antennas*

Record sound.

On: The camera is in use.

Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

Send and receive wireless signals to communicate with wireless local area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.


Keyboard area

Touchpad

Table 2-4 Touchpad components and their descriptions

Component

(1) Touchpad zone

(2)

(3)

Left control zone

Right control zone

Description

Reads your finger gestures to move the pointer or activate items on the screen.

Textured area that allows you to perform additional gestures.

Textured area that allows you to perform additional gestures.

Keyboard area 17

Lights

Table 2-5 Lights and their descriptions

Component

(1) Power light

(2)

(3)

Caps lock light

Mute light

Description

● On: The computer is on.

● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components.

● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

On: Caps lock is on, which switches the key input to all capital letters.

● On: Computer sound is off.

● Off: Computer sound is on.


Button and speaker

Table 2-6 Button and speaker and their descriptions

Component

(1) Power button

(2) Speaker

Description

● When the computer is off, press the button to turn on the computer.

● When the computer is on, press the button briefly to initiate Sleep.

● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).

● When the computer is in Hibernation, press the button briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power options:

, and then select Power ▲ Right-click the Power icon

Options.

Produces sound.

Keyboard area 19

Special keys

Table 2-7 Special keys and their descriptions

Component

(1) esc key

(2) fn key

(3) Windows key

(4) Action keys

(5)

(6) num lock key

Integrated numeric keypad

Description

Displays system information when pressed in combination with the fn key.

Executes specific functions when pressed in combination with another key.

Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on.

Alternates between the navigational and numeric functions on the integrated numeric keypad.

A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad.

NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.


Bottom

Rear

Table 2-8 Bottom components and their descriptions


Vents (3) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Component

Vent

Description

Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Bottom 21

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Your service label will resemble one of the following illustrations. Refer to the illustration that most closely matches the service label on your computer.

Table 2-9 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Table 2-10 Service label components

Component

(1) HP product name

(2) Product ID


Table 2-10 Service label components (continued)

Component

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 23

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com

, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 22 for details.

24 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions

Item

(1)

(2)

(3)

(4)

(5)

(6)

(7)

(8)

Component Spare part number

Display panel (see Display assembly on page 60 )

not spared

Top cover with touchpad and keyboard (see Touchpad on page 52

for a detailed list of country codes)

For use in the following models: 15-dp000~0999

● Shadow black L43008-xx1

●

●

Acid green

Acid green, backlit

For use in the following models: 15-bc300~399, 15-bc400~499, 15-bc500~599

● Shadow black

L43007-xx1

L43006-xx1

For use in the following models: 15-bc400~499, 15-bc500~599

●

●

Acid green

Acid green, backlit

Touchpad (included with top cover)

L03595-xx1

L22937-xx1

L22938-xx1

860364-001

L06001-001

For use in model numbers: 15-dp0000~15-dp0999

For use in model numbers: 15-bc300~15-bc399, 15-bc400~15-bc499, 15-bc500~15bc599

Touchpad cable for use in models: 15-dp0000~15-dp0999 (not illustrated)

Touchpad cable for use in models: 15-bc300~15-bc399, 15-bc400~15-bc499, 15bc500~15-bc599 (not illustrated)

Speaker Kit

L42995-001

858967-001

L43001-001

858976-001



RTC battery

Power connector (includes cable)



741976-001

L42996-001

858021-001

Power button board



Power button board cable (not illustrated)

Solid-state drive (M.2)


● Optane memory module, 16 GB, PCIe

L42998-001

858974-001

858966-001

L43005-001

Computer major components 25

Table 3-1 Computer major components and their descriptions (continued)

Item

(9)

(10)

(11)

(12)

(13)

(14)


● 128 GB, SATA-3

● 256 GB, PCIe

For use in the following models:

● Optane memory module, 16 GB, PCIe (15-bc400~499 models)

L43004-001

L44430-001

L27067-001

● 128 GB, SATA-3, TLC (15-bc300~399 models, 15-bc400~499 models, 15-bc500~599 models)

759848-032

● 256 GB, PCIe 3 × 4 SS, TLC (15-bc500~599 models)


847109-005

847110-002

System board (see System board on page 55 )

Memory module

DDR4, 2133 MHz (15-bc300~15-bc399 models)

● 4 GB

● 8 GB

● 2 GB

DDR4, 2400 MHz (15-bc400~15-bc499 models)

●

●

●

DDR4, 2666 MHz

●

●

4 GB

8 GB

2 GB

4 GB (15-bc400~15-bc499 models)

8 GB (15-bc400~15-bc499, 15-dp0000~0999 models)

WLAN module

Intel Dual Band wireless-AC 7265 802.11ac, 2 × 2, Wi-Fi + Bluetooth 4.2 Combo Adapter

(non-vPro) (15-bc300~15-bc399 models)

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (15-bc400~15bc499, 15-bc500~15-bc599, 15-dp0000~0999 models)

820569-005

820570-005

851379-005

862397-855

862398-855

864271-855

L10598-855

937236-855

793840-005

924813-855

PCH heat sink

Heat sink

For use in models with GeForce GTX1050M graphics (only for 15-bc400~499, 15bc500~599 models)

For use in models with GeForce GTX 950M graphics (only for 15-bc300~399 models)

For use in models with GeForce GTX 1050 graphics (only for 15-bc400~499 models)

For use in models with GeForce GTX 1060 graphics (only for 15-dp0000~0999 models)

USB board cable


725625-001

920563-001

L03383-001

L22941-001

L43000-001

L42994-001


Table 3-1 Computer major components and their descriptions (continued)

Item Component

(15)

(16)

(17)

(18)

(19)

(20)

(21)

(22)

For use in model numbers: 15-bc300~15-bc399, 15-bc400~15-bc499, 15-bc500~599

USB board

For use in models: 15-dp0000~15-dp0999

For use in models: 15-bc300~15-bc399, 15-bc400~15-bc499, 15-bc500~15-bc599

Hard drive

1 TB, 5400 rpm, 2.5 in

1 TB, 5400 rpm, 7.0 mm

2 TB, 5400 rpm 7.0 mm

Hard drive bracket

Hard drive cable

Fans



Battery

3-cell, 61 Wh, 5.37 Ah (15-bc300~15-bc399, 15-bc400~15-bc499 models)

4-cell, 63 Wh, 4.11 Ah (15-bc400~15-bc499, 15-bc500~15-bc599, 15-dp0000~0999 models)

Battery cable

Base enclosure


● Shadow black

● Acid green


● Shadow black

For use in models: 15-bc400~15-bc499, 15-bc500~15-bc599

● Acid green

858968-001

L42993-001

L42992-001

L03593-001

L22940-001

Spare part number

856729-001

L42997-001

L06098-001

778192-005

L30422-005

912487-855

913937-001

858969-001

L42999-001

L18458-001

849910-850

905277-855

Computer major components 27

Display assembly subcomponents

Table 3-2 Display components and their descriptions

Item Component

(1)

(2)

(3)

Bezel

For non-touch screens

For non-touch 3D screens

Camera (used in all models)

Raw display panel

Non-touch for use in the following models: 15-bc300~399, 15-bc400~499, 15-bc500~599

● FHD, UWVA

● FHD, SVA

Non-touch for use in the following models: 15-dp0000~0999


856725-001

856726-001

L02666-001

752920-012

798933-015


(4)

(5)

(6)

(7)

(8)

(9)

Table 3-2 Display components and their descriptions (continued)

Item Component

FHD, SVA

FHD, UWVA

Hinge assembly

Hinge cap assembly for touch screens

Hinge cap assembly for non-touch screen models

WLAN antenna

Display cable

Back cover (includes antenna)

In shadow black finish for non-touch screens

In acid green finish for non-touch screens


L43002-001

L43003-001

856741-001

856748-001

859737-001

856923-001

856733-001

L03594-001

L22939-001

Miscellaneous parts

Table 3-3 Miscellaneous parts and their descriptions


AC adapter for use in the following models: 15-dp000~0999

200 W adapter, PFC, SMART, 4.5 mm, slim

AC adapter for use in the following models: 15-bc300~399, 15-bc400~499, 15-bc500~599

120 W adapter, PFC S-3P, 4.5 mm, slim


L00818-850

710415-001


135 W adapter, PFC, SMART, 4.5 mm, slim (for LA MERCO only)

Hard drive bracket

776620-001

917649-850

L15534-001

L15534-101

913937-001

HP HDMI to VGA adapter

HP USB external DVD/RW optical drive

701943-001

747080-001

Power cord (C5, 1.0 m) for use in the following models: 15-bc300~399, 15-bc400~499, 15-bc500~599

For use in Argentina 401300-007

For use in Australia

For use in Denmark

For use in Europe

For use in India

For use in Israel

For use in Italy

213356-008

213353-008

213350-009

404827-003

398063-003

213352-008

Miscellaneous parts 29

Table 3-3 Miscellaneous parts and their descriptions (continued)

Component

For use in North America

For use in the People’s Republic of China

For use in South Africa

For use in South Korea

For use in Switzerland

For use in Taiwan

For use in Thailand

For use in the United Kingdom

Power cord (C13, 1.0 m) for use in the following models: 15-dp0000~0999

For use in Australia

For use in Denmark

For use in Europe

For use in India

For use in Israel

For use in the People’s Republic of China

For use in South Africa

For use in Switzerland

For use in Taiwan

For use in Thailand

For use in the United Kingdom

Screw Kit

L22339-001

L22334-001

L22333-001

L22343-001

L22335-001

L22341-001

L22337-001

L22336-001

L22342-001

L22338-001

L22332-001

856752-001


213349-009

286497-008

361240-002

267836-008

213354-008

393313-003

285096-006

213351-008


4 Removal and replacement procedures preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Non-conductive, non-marking pry tool

● Magnetic Phillips P1 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic parts

IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Tools required 31

Drive handling

IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

● Use conductive field service tools, such as cutters, screw drivers, and vacuums.

● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn off power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle. The device might function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

32 Chapter 4 Removal and replacement procedures preliminary requirements

IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Note the following:

● Different activities generate different amounts of static electricity.

● Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity

Event

Walking across carpet

Walking across vinyl floor

Motions of bench worker

Removing DIPs from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from Styrofoam

Removing bubble pack from PCB

Packing PCBs in foam-lined box

Multiple electric components can be packaged together in plastic tubes, trays, or Styrofoam.

7,500 V

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

55%

Relative humidity

40%

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

10%

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

NOTE: As little as 700 volts can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components.

● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

● Place items on a grounded surface before removing them from their container.

● Always be properly grounded when touching a sensitive component or assembly.

Electrostatic discharge information 33

● Avoid contact with pins, leads, or circuitry.

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:

● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of 1 MΩ ±10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels

Static shielding protection levels

Method

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Voltage

1,500

7,500

15,000

Grounding the work area

To prevent static damage at the work area, use the following precautions:

● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas.

● Turn off power and input signals before inserting and removing connectors or test equipment.

● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.

● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.

● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

HP recommends the following materials and equipment to prevent static electricity:

● Antistatic tape

● Antistatic smocks, aprons, or sleeve protectors

● Conductive bins and other assembly or soldering aids

● Conductive foam

● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance

● Static-dissipative table or floor mats with hard tie to ground

34 Chapter 4 Removal and replacement procedures preliminary requirements

● Field service kits

● Static awareness labels

● Wrist straps and footwear straps providing 1 MΩ ±10% resistance

● Material handling packages

● Conductive plastic bags

● Conductive plastic tubes

● Conductive tote boxes

● Opaque shielding bags

● Transparent metallized shielding bags

● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Packaging and transporting guidelines 35

5 Removal and replacement procedures for authorized service provider parts

IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 22 for details.

Component replacement procedures

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com

, select your country or region, and then follow the on-screen instructions.

There are as many as 58 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 31 for initial safety procedures.

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer

Base enclosure

Table 5-1 Base enclosure descriptions and part numbers

Description

Base enclosure for use in the following models: 15-dp0000~0999

● Shadow black finish

● Acid green finish

Base enclosure for use in the following models: 15-bc300~399, 15-bc400~499, 15-bc500~599

● Shadow black finish

Base enclosure for use in the following models:15-bc400~499, 15-bc500~599

● Acid green finish


L42993-001

L42992-001

L03593-001

L22940-001

Before disassembling the computer, follow these steps:

▲

Prepare the computer for disassembly ( Preparation for disassembly on page 36 ).

36 Chapter 5 Removal and replacement procedures for authorized service provider parts

Remove the base enclosure:

1.

Position the computer upside down on a flat surface.

2.

Remove the two Phillips M2.5 × 6.0 screws (1) and the eight Phillips M2.0 × 5.0 screws (2) that secure the base enclosure to the computer.

3.

Slide a non-marking, non-conductive pry tool around the edge of the base enclosure to loosen it (1), taking care not to damage the internal clips, and then remove the base enclosure (2).

Component replacement procedures 37

Battery

Table 5-2 Battery descriptions and part numbers

Description

Battery, 3-cell, 61 Wh, 5.37 Ah (15-bc300~15-bc399, 15-bc400~15-bc499 models)

Battery, 4-cell, 63 Wh, 4.11 Ah (15-bc400~15-bc499, 15-bc500~15-bc599, 15-dp0000~0999 models)

Battery cable


849910-850

905277-855

858968-001

WARNING!

To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

IMPORTANT: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through

Windows before removing the battery.

Before removing the battery, follow these steps:

1.


2.

Remove the base enclosure (see

Base enclosure on page 36 ).

Remove the battery:

1.

Disconnect the cable from the battery.

IMPORTANT: Be sure to disconnect the cable from the battery before removing any internal components.


2.

To remove the battery, disconnect the battery cable from the system board (1), release the battery cable from the routing channels (2), and then lift the battery cable to remove it (3).


3.

Remove four Phillips M2.0 × 4.0 screws (1) that secure the battery to the computer, lift the front of the battery (2), and then slide the battery up and away to remove it from the computer (3).

To insert the battery, reverse the removal procedures.


Hard drive

Table 5-3 Hard drive, bracket, and cable descriptions and part numbers

Description

Hard drive, 1 TB, 5400 rpm, 2.5 inch

Hard drive, 1 TB, 5400 rpm, 7.0 mm

Hard drive, 2 TB, 5400 rpm, 7.0 mm

Hard drive bracket

Hard drive cable


778192-005

L30422-005

912487-855

913937-001

858969-001

Before removing the hard drive, follow these steps:

1.

Prepare the computer for disassembly (

Preparation for disassembly on page 36

).

2.

Remove the base enclosure (see Base enclosure on page 36

).

3.

Disconnect the cable from the battery (see Battery on page 38 ).

Remove the hard drive:

1.

Open the ZIF connector latch on the system board (1), and then disconnect the hard drive cable (2).

2.

Loosen the side brackets (3), lift the front of the hard drive upward (4), and then lift the hard drive from the computer (5).

Reverse this procedure to install the hard drive.

If it is necessary to disassemble the hard drive, follow these steps:

▲ Remove the hard drive connector (1), and then remove the side brackets (2).


Reverse this procedure to reassemble the hard drive.


Solid-state drive (M.2)

Table 5-4 Solid-state drive descriptions and part numbers

Description

Solid state drive for use in the following models: 15-dp0000~0999

● Optane memory module, 16 GB, PCIe

● 256 GB, PCIe

● 128 GB, SATA-3

Solid state drive for use in the following models:

● Optane memory module, 16 GB, PCIe (15-bc400~499 models)

● 128 GB, SATA-3. TLC (15-bc300~399 models, 15-bc400~499 models, 15-bc500~599 models)




L43005-001

L44430-001

L43004-001

L27067-001

759848-032

847109-005

847110-002

Before removing the solid-state drive, follow these steps:

1.



).

2.


).

3.


Remove the solid-state drive:

▲ Remove the Phillips M2.0 × 3.0 screw (1), and then pull the solid-state drive away from the connector

(2).

Reverse this procedure to install the solid-state drive.


Memory module

Table 5-5 Memory module descriptions and part numbers

Description

Memory module, DDR4, 2133 MHz (15-bc300~399 models)

● 8 GB

● 4 GB

● 2 GB

Memory module, DDR4, 2400 MHz (15-bc400~499 models)

● 8 GB

● 4 GB

● 2 GB

Memory module, DDR4, 2666 MHz

● 4 GB (15-bc400~499 models)

● 8 GB (15-dp0000~0999, 15-bc400~499 models)


820570-005

820569-005

851379-005

862398-855

862397-855

864271-855

L10598-855

937236-855

Before removing the memory, follow these steps:

1.


2.



3.

Disconnect the cable from the battery (see

Battery on page 38

).

If you are replacing a memory module, remove the existing memory module:

1.

Lift the clear film covering the memory module.

2.

Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle, and then remove the module (2). Use the same procedure to remove all memory modules.

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.

Do not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.


To install a memory module:

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.

1.

Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2).

2.

Press down on the module until the side retention clips snap into place (3).


WLAN module

Table 5-6 WLAN module descriptions and part numbers

Description

Intel Dual Band wireless-AC 7265 802.11ac, 2 × 2, Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) (15bc300~15-bc399 models)

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (15-bc400~15-bc499, 15bc500~15-bc599, 15-dp0000~0999 models)


793840-005

924813-855

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1.


2.



3.


Battery on page 38

).

Remove the WLAN module:

1.

Carefully disconnect the two antenna cables from the module (1).

2.

Remove the Phillips M2.0 × 3.0 screw (2), and then remove the WLAN module from the socket (3).

Reverse this procedure to install the WLAN module.


Heat sink

Table 5-7 Heat sink descriptions and part numbers

Description

Heat sink for use in products with GeForce GTX1050M graphics (15-bc400~499, 15-bc500~599 models)

Heat sink for use in products with GeForce GTX 950M graphics (15-bc500~599 models)

Heat sink for use in products with GeForce GTX 1050 graphics (15-bc400~499 models)

Heat sink for use in products with GeForce GTX 1060 graphics (15-dp0000~0999 models)


920563-001

L03383-001

L22941-001

L43000-001

Before removing the heat sink, follow these steps:

1.



).

2.


).

3.


Remove the heat sink:

1.

Remove the eight Phillips M2.0 × 2.5 screws (1) and then carefully lift the heat sink (2) to remove it from the system board.


2.

Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

Thermal paste is used on the system board components (1), (3) and on the heat sink areas (2), (4) that service them.

Reverse this procedure to install the heat sink.


PCH heat sink

Table 5-8 PCH heat sink description and part number

Heat sink

PCH heat sink


725625-001

Before removing the platform controller hub (PCH) heat sink, follow these steps:

1.



).

2.


).

3.


Remove the PCH heat sink:

1.

Loosen the two captive Phillips screws (1), and then remove the heat sink from the system board (2).


2.

Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

Thermal paste is used on the system board PCH component (1) and on the heat sink (2).

Reverse this procedure to install the PCH heat sink.


USB board

Table 5-9 USB board and cable descriptions and part numbers

Description

USB board for use in models 15-dp0000~15-dp0999

USB board for use in models 15-bc300~bc399, 15-bc400~bc499, 15-bc500~bc599

USB board cable for use in models 15-dp0000~15-dp0999

USB board cable for use in models 15-bc300~bc399, 15-bc400~bc499, 15-bc500~bc599


L42997-001

L06098-001

L42994-001

856729-001

Before removing the USB board, follow these steps:

1.



).

2.


).

3.


Remove the USB board:

1.

Disconnect the USB board cable from the zero-insertion force (ZIF) connector (1) on the USB board.

2.

Disconnect the cables from the two ZIF connectors on the USB board (2) and (3).

3.

Remove the Phillips M2.0 × 4.0 screw (4), and then lift the USB board to remove it (5).

Reverse this procedure to install the USB board.


Touchpad

Table 5-10 Touchpad and cable descriptions and part numbers

Description

Touchpad board for use in models 15-dp0000~15-dp0999

Touchpad board for use in models 15-bc300~15-bc399, 15-bc400~15-bc499, 15-bc500~15-bc599

Touchpad cable for use in models 15-dp0000~0999

Touchpad cable for use in models 15-bc300~15-bc399, 15-bc400~15-bc499, 15-bc500~15-bc599


860364-001

L06001-001

L42995-001

858967-001

Before removing the touchpad, follow these steps:

1.


2.



3.

Remove the battery (see

Battery on page 38

).

Remove the touchpad:

1.

Remove the three Phillips M2.0 × 2.0 screws that secure the touchpad bracket (1), and then remove the touchpad bracket from the computer (2).

2.

Disconnect the touchpad cable from the ZIF connector (1) on the touchpad.

3.

If tape secures the touchpad to the computer, remove the.

4.

Remove the three Phillips M2.0 × 2.5 screws (2) that secure the touchpad to the computer.


5.

Rotate the bottom of the touchpad upward (3), and then remove it from the computer (4).

Reverse this procedure to install the touchpad.


Fan assembly

Table 5-11 Fan descriptions and part numbers

Description

Fan assembly for use in models 15-dp0000~0999

Fan assembly for use in models 15-bc300~bc399, 15-bc400~bc499, 15-bc500~bc599


L42999-001

L18458-001

Before removing the fan assembly, follow these steps:

1.


2.



3.


Battery on page 38

).

Remove the fan assembly:

1.

Disconnect the fan cables from the system board (1), and then release the display cable from the threading channel in the right fan (2).

2.

Remove the four Phillips M2.0 × 4.0 screws from the fans (3), and then remove the right fan (4) and the left fan (5) from the computer.

TIP: The right fan sits on top of the left fan on the shared post between the fans near the heat sink.

Reverse this procedure to install the fan assembly.

IMPORTANT: When replacing the fans, you must install the left fan first.


System board

Table 5-12 System board descriptions and part numbers

Description

System board (includes processor):

All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system

Intel i7-9750H processor for use in models with 4 GB of GeForce GTX 1650 discrete graphics memory







Intel i7-7500U processor for use in models with 4 GB of GeForce GTX 950M discrete graphics memory



Intel i7-8550U processor for use in models with 4 GB of GeForce GTX 1050 discrete graphics memory




Intel i7-8750H processor for use in models with 4 GB of GeForce GTX 1050Ti discrete graphics memory





Intel i5-8300H processor for use in models with 4 GB of GeForce GTX 1050Ti discrete graphics memory






L22034-xxx

L30703-xxx

L22039-xxx

L22037-xxx

L42991-xxx

L42989-xxx

L30704-xxx

L22040-xxx

L22038-xxx

L42990-xxx

L42988-xxx

L60207-xx1

L60209-xx1

L60211-xx1

L60208-xx1

L60210-xx1

L60212-xx1

L56248-xx1

L03381-xxx

L03382-xxx

L03380-xxx

L22035-xxx

L22033-xxx

L22036-xxx

Before removing the system board, follow these steps:

1.



).

2.


).


3.


Battery on page 38

).

4.

Remove the fans (see

Fan assembly on page 54

).

5.

Remove the solid-state drive (see Solid-state drive (M.2) on page 43 ).

When replacing the system board, be sure to remove the following components (as applicable) from the defective system board and install on the replacement system board:

● Memory modules (see

Memory module on page 44

).

● WLAN module (see

WLAN module on page 46

).

● Heat sink (see

Heat sink on page 47 ).

● PCH heat sink (see

PCH heat sink on page 49 ).

Remove the system board:

1.

Disconnect the following cables:

● Wireless antenna cable (1)

● Speaker cable (2)

● Keyboard cable (ZIF) (3)

● Display cable (ZIF) (4)

● USB board cable (ZIF) (5)

● Touchpad cable (ZIF) (6)

● Keyboard backlight cable (ZIF) (7)


2.

Remove Phillips M2.0 × 4.0 screw (1), lift the top of system board (2), and then remove it from the computer (3).

Reverse this procedure to install the system board.


RTC battery

Table 5-13 RTC battery description and part number

Description

RTC battery


741976-001

Before removing the RTC battery, follow these steps:

1.


2.


Base enclosure on page 36 )

3.


Battery on page 38

), and then remove the following components: a.

Solid-state drive (see

Solid-state drive (M.2) on page 43 ).

b.

Fans (see Fan assembly on page 54

).

c.

System board (see System board on page 55

).

Remove the RTC battery:

1.

Position the removed system board upside down.

2.

Use a non-conductive tool to pry the battery from the socket (1), and then remove the battery from the system board socket (2).

Reverse this procedure to install the RTC battery.


Power connector

Table 5-14 Power connector descriptions and part numbers

Description

Power connector cable for use in model numbers: 15-dp0000~0999

Power connector cable for use in model numbers: 15-bc300~399, 15-bc400~499, 15-bc500~599


L42996-001

858021-001

Before removing the power connector, follow these steps:

1.



).

2.


)

3.

Disconnect the cable from the battery (see Battery on page 38 ), and then remove the following

components: a.

Solid-state drive (see Solid-state drive (M.2) on page 43

).

b.

Fans (see

Fan assembly on page 54 ).

c.

System board (see

System board on page 55 ).

Remove the power connector:

1.

Position the removed system board upside down.

2.

Disconnect the connector cable, and then remove the power connector.

Reverse this procedure to install the power connector.


Display assembly

Before removing the display assembly, follow these steps:

1.


2.

Remove the base enclosure.

3.


Battery on page 38

).

Remove and disassemble the display panel:

1.

Disconnect the WLAN antenna cables from the WLAN module (1), and then remove the tape the holding the antennas in place (2).

2.

Disconnect the display cable from the system board ZIF connector (3), and then release the cable from the routing channels (4).


3.

Remove the three Phillips M2.5 × 5.0 screws from the left and right hinge brackets (1), and then rotate the hinge brackets upward (2).

4.

Position the computer upside-down on the display.

5.

Rotate the display assembly (1), and then separate the display assembly from the base enclosure (2).

6.

Position the display panel upright.


7.

Using a non-marking, non-conductive pry tool, starting on the top edge (1), loosen the display bezel, disconnecting the plastic clips to release the edge of the bezel. Continue on the left and right edges (2) and then bottom edge (3), and then lift the display bezel (4) to remove it.

Display bezels are available as spare part number 856725-001 for non-touch panels and 856726-001 for touch panels.

8.

If it is necessary to remove the camera, use a tool and lift the camera module to disengage the adhesive that secures it to the enclosure (1), and then disconnect the cable (2) from the module.

IMPORTANT: The camera module is fragile. Use care not to damage it during removal.

Camera are available using the following spare part numbers:

L02666-001: DM USB 2.0, HD, Mjpeg, VDHC, TL (used in all models)


9.

If it is necessary to remove the display panel from the enclosure, remove the four Phillips M2.0 × 2.5 screws from the display panel (1), and then lift the top of the panel (2) over and place it next to the enclosure.

IMPORTANT: A cable connects to the bottom of the back of the display panel. When lifting the panel, be sure not to accidentally pull the cable from the connector.

Display panels are available using the following spare part numbers:

Non-touch for use in the following models: 15-bc300~399, 15-bc400~499, 15-bc500~599

● 752920-012: FHD, UWVA

● 798933-015: FHD, SVA

Non-touch for use in the following models: 15-dp000~0999

● L43002-001: FHD, SVA

● L43003-001: FHD, UWVA

10.

After rotating the display panel over next to the display enclosure (1), lift the tape from the connector

(2), and then disconnect the display cable from the display panel (3).


11.

Remove the display panel from the enclosure (4).

12.

If it is necessary to remove the display hinges, remove the Phillips M2.0 × 2.0 screw from each hinge cover (1), and then remove the hinge covers from the enclosure (2).

All hinge covers and caps are available as spare part number 859737-001 for non-touch models and

856748-001 for touch models.


13.

Remove Phillips M2.5 × 3.0 screw from the top of each hinge bracket (1) and three broad head Phillips

M2.5 × 3.0 screws from each hinge (2). Remove the hinge brackets from the clips in the sides of the back cover (3), and then lift the hinge brackets (4) to remove them.

Hinges are available as spare part number 856741-001.

14.

Remove the Phillips M2.0 × 2.0 screw from each hinge bracket (1), and then separate the hinge caps from the hinge brackets (2).

All hinge covers and caps are available as spare part number 859737-001 for non-touch models and

856748-001 for touch models.


15.

If it is necessary to remove the WLAN antennas, peel the antennas from the top of the back cover (1), release the WLAN cable from the routing channels (2), and then remove the antennas and cables from the enclosure (3).

WLAN antennas and cables are available as spare part number 856923-001.

Display enclosures are available using the following spare part numbers:

L03594-001: In shadow black finish for non-touch screen

L22939-001: In acid green finish for non-touch screen

Reverse this procedure to install the display assembly.


Power button board

Table 5-15 Power button board and cable descriptions and part numbers

Description

Power button board for use in model numbers 15-dp000~0999

Power button board for use in model numbers 15-bc300~399, 15-bc400~499, 15-bc500~599

Power button board cable


L42998-001

858974-001

858966-001

Before removing the power button board, follow these steps:

1.



).

2.


).

3.


4.

Remove the hard drive (see

Hard drive on page 41

).

5.

Remove the USB board (see

USB board on page 51 ).

6.

Remove the display (see

Display assembly on page 60 ).

Remove the power button board:

▲ Remove the broad head Phillips M2.0 × 2.0 screw (1), lift the power button board at an angle (2), and then remove it (3).

Reverse this procedure to install the power button board.


Speakers

NOTE: The speaker spare part kit includes the cable.

Table 5-16 Speaker descriptions and part numbers

Description

Speaker Kit for use with the following models: 15-dp0000~0999

Speaker Kit for use with the following models: 15-bc300~399, 15-bc400~499, 15-bc500~599

Before removing the speakers, follow these steps:

1.


2.



3.


Battery on page 38

).

4.

Remove the fans (see

Fan assembly on page 54

).

5.

Remove the heat sink (see Heat sink on page 47 ).

6.

Remove the display (see Display assembly on page 60

).

Remove the speakers:

1.

Disconnect the speaker cable from the system board (1).

2.

Lift and remove the speakers (2) .


L43001-001

858976-001

Reverse this procedure to install the speakers.


Top cover with keyboard

The top cover with keyboard remains after removing all other spared parts from the computer.

In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.

Table 5-17 Top cover with keyboard descriptions and part numbers

Description Spare part number

Top cover with non-backlit keyboard in shadow black finish for use in model numbers 15-bc300~15bc399, 15-bc400~15-bc499, 15-bc500~15-bc599

Top cover with non-backlit keyboard in acid green finish for use in model numbers 15-bc400~15-bc499 and 15-bc500~15-bc599

Top cover with backlit keyboard in acid green finish for use in model numbers 15-bc400~15-bc499 and

15-bc500~15-bc599

Top cover with non-backlit keyboard in shadow black finish for use in model numbers 15-dp0000~15dp0999

Top cover with non-backlit keyboard in acid green finish for use in model numbers 15-dp0000~15dp0999

Top cover with backlit keyboard in acid green finish for use in model numbers 15-dp0000~15-dp0999

L03595-001

L22937-xx1

L22938-xx1

L43008-xx1

L43007-xx1

L43006-xx1

Table 5-18 Keyboard country codes

For use in country or region

Belgium

Bulgaria

Canada

Czech Republic and Slovakia

Denmark, Norway,

Finland, and Sweden

France

Germany

Greece

Hungary

-051

-041

-151

-211


-A41

-261

-DB1

-FL1

-DH1


India

Israel

Italy

The Netherlands

Portugal

Romania

Russia

Saudi Arabia

Slovenia

-271

-251

-171

-BA1


-002

-BB1

-061

-B31

-131


South Korea

Spain

Switzerland

Taiwan

Thailand

Turkey

United Kingdom

United States

-141

-031

-001


-AD1

-071

-BG1

-AB1

-281


6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.

▲ Turn on or restart the computer and quickly press f10 .

– or –

Turn on or restart the computer, quickly press esc , and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

● HP Support Assistant

1.

Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2.

Select My notebook, and then select Specifications.

● Setup Utility (BIOS)

1.

Start Setup Utility (BIOS) (see

Starting Setup Utility (BIOS) on page 70

).

2.

Select Main, and then make note of the BIOS version.

3.

Select Exit, select one of the options, and then follow the on-screen instructions.

● In Windows, press CTRL + Alt + S .

70 Chapter 6 Using Setup Utility (BIOS)

To check for later BIOS versions, see Downloading a BIOS update on page 71 .

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

● Do not shut down the computer or initiate Sleep.

● Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.

1.


– or –


2.

Select Updates, and then select Check for updates and messages.

3.

Follow the on-screen instructions.

4.

At the download area, follow these steps: a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.

You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps:

1.

Type file in the taskbar search box, and then select File Explorer.

2.

Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder that contains the update.

4.

Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

Updating Setup Utility (BIOS) 71

7 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see

Downloading HP PC Hardware Diagnostics

Windows on page 72 .

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and

Support or HP Support Assistant.

1.

To access HP PC Hardware Diagnostics Windows from HP Help and Support: a.

Select the Start button, and then select HP Help and Support.

b.

Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as

administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a.


– or –


b.

Select Troubleshooting and fixes.

c.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2.

When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated. The screen displays one of the following options:

● A Failure ID link is displayed. Select the link and follow the on-screen instructions.

● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the onscreen instructions.

● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

● You must use a Windows computer to download this tool because only .exe files are provided.

72 Chapter 7 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1.

Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1.

Go to http://www.hp.com/support .

2.

Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that is displayed.

3.

In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 74

.

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated. For assistance in solving the problem:

▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.

The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions.

– or –

Contact support, and provide the Failure ID code.

Using HP PC Hardware Diagnostics UEFI 73

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc .

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1.

Turn on or restart the computer, and quickly press esc .

2.

Press f2 .

The BIOS searches three places for the diagnostic tools, in the following order: a.

Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 74

.

b.

Hard drive c.

BIOS

3.

When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:

1.


2.

Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive:


1.


2.

Enter the product name or number, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI

Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware

Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags , and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1.


2.

Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1.


2.

Select Get software and drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations:

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the

HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 75

● Set a location for storing the test results. You can also set the user name and password settings used for uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1.

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2.

Select Advanced, and then select Settings.

3.

Make your customization selections.

4.

Select Main, and then Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.


8 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most products:

● Backing up your personal information—You can use Windows tools to back up your personal

information (see Using Windows tools on page 77

).

●

Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 77 ).

● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool

(select products only) to create recovery media (see

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 77

).

● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the

computer, and resetting the computer to its original state (see Using Windows tools on page 77

).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

1.

Select the Start button, and then select the Get Help app.

2.

Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.

To download the tool:

▲ Go to the Microsoft Store and search for HP Cloud Recovery.

For details, go to http://www.hp.com/support , search for HP Cloud Recovery, and then select "HP PCs – Using the Cloud Recovery Tool (Windows 10, 7)."

Backing up information and creating recovery media 77

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools

Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 77

.

Recovering using HP Recovery media

HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud

Recovery Download Tool. For details, see

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 77 .

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

1.

Insert the HP Recovery media.

2.

Access the system Startup menu.

For computers or tablets with keyboards attached:

▲ Turn on or restart the computer or tablet, quickly press esc , and then press f9 for boot options.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3.

Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions.

78 Chapter 8 Backing up, restoring, and recovering

9 Specifications

Computer specifications

Table 9-1 Computer specifications

Metric U.S.

Dimensions

Width

Depth

Height

Weight

15-dp0000~0999

15-bc300~399, bc400~499, bc500~599

Input power

Operating voltage and current

382.4 mm

252.5 mm

24.5 mm

2.23 kg

2.20 kg

15.06 in

9.94 in

0.96 in

4.92 lb

4.85 lb

19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

Temperature

Operating

Nonoperating

Relative humidity (noncondensing)

Operating

Nonoperating

Maximum altitude (unpressurized)

‑

5°C to 35°C

20°C to 60°C

10% to 90%

5% to 95%

‑

41°F to 95°F

4°F to 140°F

Operating

Nonoperating ‑

‑ 15 m to 3,048 m

15 m to 12,192 m ‑

‑ 50 ft to 10,000 ft

50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

Computer specifications 79

39.6 cm (15.6 in.) display specifications

Table 9-2 Display specifications

Dimensions

Height

Width

Diagonal

Number of colors

Contrast ratio

Brightness

Pixel resolution

Pitch

Format

Backlight

Total power consumption

Viewing angle

Metric

20.77 cm

37.78 cm

39.62 cm

Up to 16.8 million

500:1 (typical)

220, 250, or 300 nits

0.252mm × 0.252mm

1920 × 1080 or 3840 × 2160

LED

2.0 W

±65° horizontal, ±50° vertical (typical)

U.S.

8.18 in

14.88 in

15.60 in

Hard drive specifications

Table 9-3 Hard drive specifications

Dimensions

Height

Width

Weight

Interface type

Transfer rate

Security

Seek times (typical read, including setting)

Single track

Average

Maximum

Logical blocks

Disk rotational speed

1 TB*

9.5 mm

69.85 mm

102 g max

SATA 3.0

600 MB/sec

ATA-8 security

2 ms

13.0 ms

15.0 ms

1,953,525,168

5400 rpm

2 TB*

9.5 mm

69.85 mm

130 g max

SATA 3.0

600 MB/sec

ATA-8 security

2 ms

12.0 ms

22.0 ms

3,907,029,168

5400 rpm

80 Chapter 9 Specifications

Table 9-3 Hard drive specifications (continued)

1 TB* 2 TB*

Operating temperature 0°C to 60°C (0°F to 140°F) 0°C to 60°C (0°F to 140°F)

*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

Hard drive specifications 81

M.2 PCIe solid-state drive specifications

Table 9-4 Solid-state drive specifications

256 GB*

Dimensions

Height

Length

Width

Weight

Interface type

Transfer rate

Sequential Read

Random Read

Sequential Write

Random Write

Ready time, Maximum (to not busy)

1 mm

50.8 mm

28.9 mm

< 10 g

ATA-7

Up to 2150 MB/sec

Up to 300,000 IOPs

Up to 1260 MB/sec

Up to 100,000 IOPs

1.0 sec

Access times

Logical

Total logical sectors

Operating temperature

Operating

Non-operating

0.1

500,118,192

0° to 70°C (32°F to 158°F)

-40° to 80°C (-40°F to

176°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

512 GB*

1 mm

50.8 mm

28.9 mm

< 10 g

ATA-7

Up to 2150 MB/sec

Up to 300,000 IOPs

Up to 1550 MB/sec

Up to 100,000 IOPs

1.0 sec

0.1

1,000,215,216

0° to 70°C (32°F to 158°F)

-40° to 85°C (-40°F to

185°F)

82 Chapter 9 Specifications

M.2 SATA solid-state drive specifications

Table 9-5 Solid-state drive specifications

128 GB* 256 GB*

Height

Weight

Form factor

Transfer rate

Interface type

Ready time, maximum (to not busy)

Access times, logical

Total logical sectors

1.35 mm

< 10 g

M.2 2280-D2-B-M up to 540 MB/sec

SATA-3

1.0 ms

0.1 ms

234,441,648

1.35 mm

< 10 g

M.2 2280-D2-B-M up to 540 MB/sec

SATA-3

< 1.0 ms

0.1 ms

468,883,296

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

M.2 SATA solid-state drive specifications 83

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet

C13 connector for mating with the appliance inlet on the back of the computer.

84 Chapter 10 Power cord set requirements

Requirements for specific countries and regions

Table 10-1 Power cord requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Argentina

Australia

Austria

Belgium

Brazil

Canada

Chile

Denmark

Finland

France

Germany

India

Israel

Italy

Japan

The Netherlands

New Zealand

Norway

VDE

BIS

SII

IMQ

JIS

KEMA

SANZ

NEMKO

IRAM

SAA

OVE

CEBEC

ABNT

CSA

IMQ

DEMKO

FIMKO

UTE

3

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

The People's Republic of China

Saudi Arabia

Singapore

South Africa

South Korea

Sweden

Switzerland

Taiwan

CCC

SASO

PSB

SABS

KTL

SEMKO

SEV

BSMI

4

7

1

1

5

1

1

6

Thailand

The United Kingdom

TISI

ASTA

1

1

The United States UL 2

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specific countries and regions 85

Table 10-1 Power cord requirements for specific countries and regions (continued)

Country/region Accredited agency Applicable note number

2.

The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

3.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.

5.

The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Corset approval number and logo must be printed on a flag label.

6.

The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.

7.

For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and

CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.

86 Chapter 10 Power cord set requirements

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle .

87

Index

A

AC adapter and battery light,

identifying 14

AC adapter, spare part numbers 29

action keys

identifying 20

audio, product description 2, 5, 8,

11

audio-out (headphone)/audio-in

(microphone) combo jack,

identifying 15

B back cover

spare part number 29

backup, creating 77 backups 77

base enclosure

removal 36


base enclosure, spare part number

36

battery

removal 38 spare part number 27, 38

battery cable


bezel


spare part numbers 62

BIOS

determining version 70

downloading an update 71

starting the Setup Utility 70 updating 70

Bluetooth label 23

boot order, changing 78

bottom components 21

buttons

power 19

C camera

identifying 16



camera light, identifying 16

caps lock light, identifying 18

cautions

electrostatic discharge 32

chipset, product description 1, 4, 7,

10

components

bottom 21

display 16

keyboard area 17

left side 15

right side 14

computer major components 24

computer specifications 79

connector, power 14

control zone 17

D display

specifications 80

display assembly

removal 60 spare part numbers 60

subcomponents 28

display cable


display components 16

display enclosures


Display panel


display panel

product description 1, 4, 8, 11

drive light, identifying 14

E

electrostatic discharge (ESD) 32

preventing damage 33

esc key, identifying 20

F fan assembly

removal 54



fn key, identifying 20

G

graphics, product description 1, 4,

7, 10

grounding methods 34

guidelines

packaging 35 transporting 35

workstation 32

H hard drive


removal 41



specifications 80

hard drive cable


HDMI port

identifying 14

heat sink

removal 47



hinge


hinge assembly


hinge cap assembly


hinge caps

spare part numbers 64, 65

HP PC Hardware Diagnostics UEFI

downloading 74 starting 74

using 73

HP PC Hardware Diagnostics Windows

downloading 72

installing 73

using 72

88 Index

HP Recovery Manager

correcting boot problems 78

HP Recovery media

recovery 78

I integrated numeric keypad,

identifying 20

internal microphones, identifying

16

J jacks audio-out (headphone)/audio-in

(microphone) 15

network 14

RJ-45 (network) 14

K keyboard


removal 69 spare part number 69


keypad, integrated numeric 20

keys

action 20 esc 20 fn 20 num lock 20

Windows 20

L labels

Bluetooth 23 regulatory 23

serial number 22 service 22

wireless certification 23

WLAN 23

left control zone, identifying 17

left side components 15

lights

AC adapter and battery 14

camera 16

caps lock 18

drive 14

mute 18 power 18

RJ-45 (network) status 14

M

M.2 solid-state drive

specifications 82

memory


memory card reader, identifying 14 memory card, identifying 14

memory module



model name 1, 4, 7, 10

mute light, identifying 18

N

network jack, identifying 14

O operating system, product

description 3, 6, 9, 13

optical drive


P

packaging guidelines 35

panel


PCH heat sink

removal 49 spare part number 26, 49 spare part numbers 49

pointing device, product


ports

HDMI 14


USB 15

USB SuperSpeed 14, 15

power button board

removal 67



power button board cable


power button, identifying 19

power connector

removal 59



power connector, identifying 14

power cord requirements for all countries

84

requirements for specific

countries and regions 85

set requirements 84

spare part numbers 29, 30

power lights, identifying 18

power requirements, product


processor


product description

audio 2, 5, 8, 11 camera 2, 5, 8, 11

chipset 1, 4, 7, 10

display panel 1, 4, 8, 11

external media cards 2, 5, 9, 12

graphics 1, 4, 7, 10

hard drive 1, 4, 8, 11

keyboard 2, 6, 9, 12

memory module 1, 4, 8, 11 microphone 2, 5, 8, 11

operating system 3, 6, 9, 13

optical drive 2, 5, 8, 11

pointing device 2, 6, 9, 12 ports 2, 5, 9, 12 power requirements 3, 6, 9, 12

processors 1, 4, 7, 10 product name 1, 4, 7, 10

RJ-45 (network) 2, 5, 8, 12

security 3, 6, 9, 13 serviceability 3, 7, 10, 13

wireless 2, 5, 8, 12

product name 1, 4, 7, 10

product name and number,

computer 22

R raw panel


recovery 77

discs 78

HP Recovery partition 78 media 78

USB flash drive 78

recovery media creating using HP Cloud Recovery

Download Tool 77 creating using Windows tools 77

Index 89

regulatory information

regulatory label 23 wireless certification labels 23

Remote HP PC Hardware Diagnostics

UEFI settings

customizing 75 using 75

removal and replacement procedures authorized service provider

parts 36

preliminary requirements 31

restoring 77

right control zone, identifying 17

right side components 14

RJ-45 (network) jack, identifying 14

RJ-45 (network) status lights,

identifying 14

RJ-45 (network), product


RTC battery

removal 58



static electricity 33

system board

system restore point, creating 77

T

hard drive 80

M.2 solid-state drive 82

solid-state drive 83

removal 55 spare part numbers 26, 55

top cover

removal 69 spare part number 69


touchpad


touchpad cable

spare part number 25, 52

touchpad zone, identifying 17

transporting guidelines 35

traveling with the computer 23

S

screw kit 30

security cable slot, identifying 15

security, product description 3, 6, 9,

13

serial number, computer 22 service labels, locating 22

serviceability, product description

3, 7, 10, 13

slots

memory card reader 14

security cable 15

solid-state drive


specifications 83

speaker


speakers

identifying 19


special keys, using 20

specifications

computer 79

display 80

U

USB board

removal 51



USB board cable


USB port, identifying 15

USB SuperSpeed port, identifying

14, 15

V

vents, identifying 21

W

Windows

backup 77 recovery media 77 system restore point 77

Windows key, identifying 20

Windows tools, using 77

wireless certification label 23

wireless, product description 2, 5,

8, 12

WLAN antenna, spare part number

29

WLAN antennas


WLAN antennas, identifying 16

WLAN device 23

WLAN label 23

WLAN module

removal 46



workstation guidelines 32

90 Index

HP Pavilion 15-bc500 Laptop Guide

Maintenance and Service Guide

HP Pavilion Notebook PC

IMPORTANT! This document is intended for HP authorized service providers only.

Safety warning notice

Table of contents

1 Product description

Model numbers: 15-bc300~15-bc399

Model numbers: 15-bc400~15-bc499

Model numbers: 15-bc500~15-bc599

Model numbers: 15-dp0000~15-dp0099

2 Getting to know your computer

Right side

Left side

Display

Keyboard area

Touchpad

Lights

Button and speaker

Special keys

Bottom

Rear

Labels

3 Illustrated parts catalog

Computer major components

Display assembly subcomponents

Miscellaneous parts

4 Removal and replacement procedures preliminary requirements

Tools required

Service considerations

Plastic parts

Cables and connectors

Drive handling

Workstation guidelines

Electrostatic discharge information

Generating static electricity

Preventing electrostatic damage to equipment

Personal grounding methods and equipment

Grounding the work area

Recommended materials and equipment

Packaging and transporting guidelines

5 Removal and replacement procedures for authorized service provider parts

Component replacement procedures

Preparation for disassembly

Base enclosure

Battery

Hard drive

Solid-state drive (M.2)

Memory module

WLAN module

Heat sink

PCH heat sink

USB board

Touchpad

Fan assembly

System board

RTC battery

Power connector

Display assembly

Power button board

Speakers

Top cover with keyboard

6 Using Setup Utility (BIOS)

Starting Setup Utility (BIOS)

Updating Setup Utility (BIOS)

Determining the BIOS version

Downloading a BIOS update

7 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

Downloading HP PC Hardware Diagnostics Windows

Downloading the latest HP PC Hardware Diagnostics Windows version

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

Installing HP PC Hardware Diagnostics Windows

Using HP PC Hardware Diagnostics UEFI

Starting HP PC Hardware Diagnostics UEFI

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading the latest HP PC Hardware Diagnostics UEFI version

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Downloading Remote HP PC Hardware Diagnostics UEFI