www.philips.com/welcome

Customer care and warranty

Troubleshooting & FAQs

20

24

278E9

E line

Table of Contents

1. Important ....................................... 1

1.1 Safety precautions and maintenance .................................. 1

1.2 Notational Descriptions ............. 3

1.3 Disposal of product and packing material ........................................... 4

2. Setting up the monitor ............... 5

2.1 Installation ..................................... 5

2.2 Operating the monitor .................7

2.3 Remove the Base Assembly for

VESA Mounting ........................... 9

3. Image Optimization ...................10

3.1 SmartImage ..................................10

3.2 SmartContrast .............................. 12

4. FreeSync ....................................... 13

5. Technical Specifications ........... 14

5.1 Resolution & Preset Modes .....18

6. Power Management ..................19

7. Customer care and warranty ..20

7.1 Philips’ Flat Panel Monitors

Pixel Defect Policy .....................20

7.2 Customer Care & Warranty ...... 23

8. Troubleshooting & FAQs .......... 24

8.1 Troubleshooting .........................24

8.2 General FAQs ..............................26

1. Important

1. Important

This electronic user’s guide is intended for anyone who uses the Philips monitor. Take time to read this user's manual before you use your monitor.

It contains important information and notes regarding the operation of your monitor.

The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer’s name and model and production number of the product.

1.1 Safety precautions and maintenance

Warnings

Use of controls, adjustments or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards and/or mechanical hazards.

Read and follow these instructions when connecting and using your computer monitor.

Operation

• Please Keep the monitor out of direct sunlight, very strong bright lights and away from any other heat source. Lengthy exposure to this type of environment may result in discoloration and damage to the monitor.

• Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor’s electronics.

• Do not block the ventilation holes on the cabinet.

1

• When positioning the monitor, make sure the power plug and outlet are easily accessible.

• If turning off the monitor by detaching the power cable or DC power cord, wait for 6 seconds before attaching the power cable or

DC power cord for normal operation.

• Please use approved power cord provided by Philips all the time. If your power cord is missing, please contact with your local service center. (Please refer to Service contact information listed in

Important information manual.)

• Operate under the specified power supply. Be sure to operate the monitor only with the specified power supply. Use of an incorrect voltage will cause malfunction and may cause fire or electric shock.

• Do not disassemble the AC adapter.

Disassembling the AC adapter may expose you to the danger of fire or electric shock.

• Protect the cable. Do not pull or bend the power cable and signal cable. Do not place the monitor or any other heavy objects on the cables, if damaged, the cables may cause fire or electric shock.

• Do not subject the monitor to severe vibration or high impact conditions during operation.

• Do not knock or drop the monitor during operation or transportation.

• Excessive usage of monitor can cause eye discomfort, it’s better to take shorter breaks more often at your workstation than longer breaks and less often; for example a 5-10 minute break after 50-60-minute continuous screen use is likely to be better than a 15-minute break every two hours. Try to keep your eyes from eye strain while using the

1. Important screen for a constant period of time by :

• Looking at something varying distances after a long period focusing on the screen.

• Conscious Blinking often while you work.

• Gently closing and rolling your eyes to relax.

• Reposition your screen to appropriate height and angle according to your height.

• Adjusting the brightness and contrast to appropriate level.

• Adjusting the environment lighting similar to that of your screen brightness, avoid the fluorescent lighting, and surfaces that don’t reflect too much light.

• Seeing a doctor if your symptoms.

Maintenance

• To protect your monitor from possible damage, do not put excessive pressure on the LCD panel. When moving your monitor, grasp the frame to lift; do not lift the monitor by placing your hand or fingers on the LCD panel.

• Unplug the monitor if you are not going to use it for an extensive period of time.

• Unplug the monitor if you need to clean it with a slightly damp cloth.

The screen may be wiped with a dry cloth when the power is off.

However, never use organic solvent, such as, alcohol, or ammonia-based liquids to clean your monitor.

• To avoid the risk of shock or permanent damage to the set, do not expose the monitor to dust, rain, water, or excessive moisture environment.

• If your monitor gets wet, wipe it with dry cloth as soon as possible.

• If foreign substance or water gets in your monitor, please turn the power off immediately and disconnect the power cord. Then, remove the foreign substance or water, and send it to the maintenance center.

• Do not store or use the monitor in locations exposed to heat, direct sunlight or extreme cold.

• In order to maintain the best performance of your monitor and use it for a longer lifetime, please use the monitor in a location that falls within the following temperature and humidity ranges.

• Temperature: 0-40°C 32-104°F

• Humidity: 20-80% RH

Important information for Burn-in/

Ghost image

• Always activate a moving screen saver program when you leave your monitor unattended. Always activate a periodic screen refresh application if your monitor will display unchanging static content.

Uninterrupted display of still or static images over an extended period may cause “burn in”, also known as “after-imaging” or “ghost imaging”, on your screen.

• “Burn-in”, “after-imaging”, or

“ghost imaging” is a well-known phenomenon in LCD panel technology. In most cases, the

“burned in” or “after-imaging” or

“ghost imaging” will disappear gradually over a period of time after the power has been switched off.

Warning

Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “afterimage” or “ghost image” symptoms

2

1. Important that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

Service

• The casing cover should be opened only by qualified service personnel.

• If there is any need for any document for repair or integration, please contact with your local service center. (Please refer to

Service contact information listed in

Important information manual.)

• For transportation information, please refer to “Technical

Specifications”.

• Do not leave your monitor in a car/ trunk under direct sun light.

Note

Consult a service technician if the monitor does not operate normally, or you are not sure what procedure to take when the operating instructions given in this manual have been followed.

1.2 Notational Descriptions

The following subsections describe notational conventions used in this document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic type. These blocks contain notes, cautions or warnings. They are used as follows:

Note

This icon indicates important information and tips that help you make better use of your computer system.

Caution

This icon indicates information that tells you how to avoid either potential damage to hardware or loss of data.

Warning

This icon indicates the potential for bodily harm and tells you how to avoid the problem.

Some warnings may appear in alternate formats and may not be accompanied by an icon. In such cases, the specific presentation of the warning is mandated by the relevant regulatory authority.

3

1. Important

1.3 Disposal of product and packing material

Waste Electrical and Electronic

Equipment-WEEE

This marking on the product or on its packaging illustrates that, under

European Directive 2012/19/EU governing used electrical and electronic appliances, this product may not be disposed of with normal household waste. You are responsible for disposal of this equipment through a designated waste electrical and electronic equipment collection. To determine the locations for dropping off such waste electrical and electronic, contact your local government office, the waste disposal organization that serves your household or the store at which you purchased the product.

Your new monitor contains materials that can be recycled and reused.

Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of.

All redundant packing material has been omitted. We have done our utmost to make the packaging easily separable into mono materials.

Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative.

Taking back/Recycling Information for

Customers

Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service and activities.

From the planning, design and production stages, Philips emphasizes the important of making products that can easily be recycled. At Philips, end-of-life management primarily entails participation in national takeback initiatives and recycling programs whenever possible, preferably in cooperation with competitors, which recycle all materials (products and related packaging material) in accordance with all Environmental

Laws and taking back program with the contractor company.

Your display is manufactured with high quality materials and components which can be recycled and reused.

To learn more about our recycling program please visit http://www.philips.com/a-w/about/ sustainability.html

4

2. Setting up the monitor

2. Setting up the monitor

2.1 Installation

Package contents

E line

278E9

278E9

Quick

Start

Register your product and get support at www.philips.com/welcome

使用产品前请阅读使用说明

保留备用

Contents:

User’s Manual

Monitor drivers e P s N

.V.

rig hts

re ser ved

. Un www.philips.com/welcome

This product was manufactured and brought to the market by or on behalf of Top Victory

Investments Ltd. or one of its affiliates. Top

Victory Investments Ltd. is the warrantor in relation to this product. Philips and the Philips

Shield Emblem are registered trademarks of

Koninklijke Philips N.V. used under license.

d dupli cation is a violation of applicabl e law s. M

an ade d p rin te in hi

C na er on

* CD

Install base stand

1. Place the monitor face down on soft and smooth surface taking care to avoid scratching or damaging the screen.

AC/DC Adapter * DP * Audio cable

* VGA * HDMI * DVI

* Different according to region.

Note

278E9QJA: Use only the AC/DC adapter model: Philips ADPC2045

278E9QHS/278E9QS: Use only the AC/

DC adapter model: Philips ADPC1938EX

2. Hold the base stand with both hands and firmly insert the base stand into the base column.

(1) Gently attach the base to the base column until the latch locks the base.

(2) Use your fingers to tighten the screw located at the bottom of the base, and secure the base to the column tightly.

2

1

Warning:

This product is curve design, when attach / detach the base, place the protective material under the monitor and do not press down the monitor to avoid the damage.

5

2. Setting up the monitor

Connecting to your PC

278E9QJA:

3

6 5

3

4

2

1

7

6

5

4

1

4

5

6

2

3

AC/DC power input

Earphone jack

Audio input

VGA input

HDMI input

Display port input

7 Kensington anti-theft lock

278E9QHS :

4 3

2

1

5

2

4

3

1

AC/DC power input

HDMI audio out

VGA input

HDMI input

Kensington anti-theft lock

2

278E9QS :

3 2 1

4

3

2

1

AC/DC power input

VGA input

DVI input

Kensington anti-theft lock

Connect to PC

1. Connect the power cord to the back of the monitor firmly.

2. Turn off your computer and unplug its power cable.

3. Connect the monitor signal cable to the video connector on the back of your computer.

4. Plug the power cord of your computer and your monitor into a nearby outlet.

5. Turn on your computer and monitor.

If the monitor displays an image, installation is complete.

6

2. Setting up the monitor

2.2 Operating the monitor

Front view product description

Press to switch power on.

Press more than 3 seconds to switch power off.

Access the OSD menu.

Confirm the OSD adjustment.

278E9QHS/278E9QS:

Adjust the brightness level.

278E9QJA: Adjust the speaker volume.

Adjust the OSD menu.

Change the signal input source.

Adjust the OSD menu.

There are multiple selections:

278E9QJA/278E9QHS:

FPS, Racing, RTS, Gamer 1,

Gamer 2, LowBlue Mode and Off.

278E9QS: Standard,

Internet, Game, EasyRead and LowBlue Mode.

Return to previous OSD level.

Description of the On Screen Display

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature in all Philips LCD monitors. It allows an end user to adjust screen performance or select functions of the monitors directly through an on-screen instruction window. A user friendly on screen display interface is shown as below:

278E9QJA/278E9QHS:

 

















278E9QS:

 















 

Basic and simple instruction on the control keys

To access the OSD menu on this Philips

Display simply use the single toggle button on the backside of the Display bezel. The single button operates like a joystick. To move the cursor, simply toggle the button in four directions.

Press the button to select desired option.

7

2. Setting up the monitor

The OSD Menu

Below is an overall view of the structure of the On-Screen Display. You can use this as a reference when you want to work your way around the different adjustments later on.

Main menu

LowBlue Mode

Input

Picture

Audio

(278E9QJA/

278E9QHS)

Sub menu

On

Off

1, 2, 3,4

VGA

HDMI 1.4 (278E9QJA/278E9QHS)

DisplayPort (278E9QJA)

DVI (278E9QS)

Picture Format

Brightness

Contrast

Sharpness

SmartResponse

SmartContrast

Wide Screen, 4:3

0~100

0~100

0~100

Off, Fast, Faster, Fastest

On, Off

SmartFrame

(278E9QJA/278E9QHS)

Gamma

Pixel Orbiting

Over Scan

(278E9QJA/278E9QHS)

Volume

On, Off

Size (1, 2, 3, 4, 5, 6, 7)

Brightness (0~100)

Contrast (0~100)

H. position

V. position

1.8, 2.0, 2.2, 2.4, 2.6

On, Off

On, Off

0~100

Color

Language

OSD Settings

Setup

Stand-Alone

(278E9QJA)

Mute

Audio Source

(278E9QJA)

On, Off

On, Off

Audio In, HDMI,

DisplayPort

Color Temperature Native, 5000K, 6500K,

7500K, 8200K, 9300K,

11500K (278E9QJA/

278E9QHS)

Native, 6500K, 9300K

( 278E9QS ) sRGB

Horizontal

Vertical

Red: 0~100

User Define Green: 0~100

Blue: 0~100

English, Deutsch, Español, Ελληνική, Français,

Italiano, Maryar ， Nederlands, Português,

Português do Brasil ， Polski ， Русский ,Svenska ，

Suomi ， Türkçe ， Č eština ， Українська , 简体中文 ,

繁 體 中文，日本 語， 한국어

0~100

Transparency

OSD Time Out

Auto

0~100

Off, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

H.Position

V.Position

Phase

Clock

Resolution Notification

Reset

Information

0~100

0~100

0~100

0~100

On, Off

Yes, No

Resolution notification

This monitor is designed for optimal performance at its native resolution,

1920×1080@60Hz. When the monitor is powered on at a different resolution, an alert is displayed on screen: Use

1920×1080@60Hz for best results.

Display of the native resolution alert can be switched off from Setup in the OSD

(On Screen Display) menu.

Physical Function

Tilt

20

8

2. Setting up the monitor

2.3 Remove the Base Assembly for VESA Mounting

Before you start disassembling the monitor base, please follow the instructions below to avoid any possible damage or injury.

1. Place the monitor face down on a smooth surface. Pay attention not to scratch or damage the screen.

4. Use a screwdriver to remove the screws on the arm,and then detach the arm/stand from the monitor.

2. Use your fingers to loosen the screw located at the bottom of the base,and remove the base from the stand.

1

Note

This monitor accepts a 100mm x 100mm

VESA-Compliant mounting interface.

VESA Mounting Screw M4. Always contact manufacturer for wall-mount installation.

2

100mm

100mm

3. Remove the hinge cover from monitor body by using your fingers.

9

3. Image Optimization

3. Image Optimization

3.1 SmartImage

What is it?

SmartImage provides presets that optimize display for different types of content, dynamically adjusting brightness, contrast, color and sharpness in real time. Whether you're working with text applications, displaying images or watching a video, Philips SmartImage delivers great optimized monitor performance.

Why do I need it?

You want a monitor that delivers optimized display all your favorite types of content, SmartImage software dynamically adjust brightness, contrast, color and sharpness in real time to enhance your monitor viewing experience.

How does it work?

SmartImage is an exclusive, leading edge Philips technology that analyzes the content displayed on your screen.

Based on a scenario you select,

SmartImage dynamically enhances the contrast, color saturation and sharpness of images to enhance the contents being displayed - all in real time with the press of a single button.

How to ena ble SmartImage?

278E9QJA/278E9QHS:

1. Toggle to the left to launch the

SmartImage on screen display.

2. Toggle to the up or down to select b etween FPS, Racing, RTS, Gamer 1,

Gamer 2, LowBlue Mode and Off.

3. The SmartImage on screen display will remain on screen for 5 seconds or you can also toggle to the left to make confirmation.

There are multiple selections: FPS,

Racing, RTS, Gamer 1, Gamer 2, LowBlue

Mode and Off.









 

 

 



• FPS: For playing FPS (First Person

Shooters) games. Improves dark theme black level details.

10

3. Image Optimization

• Racing: For playing Racing games.

Provides fastest response time and high color saturation.

• RTS: For playing RTS (Real Time

Strategy) games, a user-selected portion can be highlighted for RTS games (through SmartFrame). The picture quality can be adjusted for the highlighted portion.

• Gamer 1: User’s preference settings saved as Gamer 1.

• Gamer 2: User’s preference settings saved as Gamer 2.

• LowBlue Mode: LowBlue Mode for easy on-the-eyes productivity

Studies have shown that just as ultra-violet rays can cause eye damage, shortwave length blue light rays from LED displays can cause eye damage and affect vision over time. Developed for wellbeing,

Philips LowBlue Mode setting uses a smart software technology to reduce harmful shortwave blue light.

• Off: No optimization by SmartImage .

278E9QS:

1. Toggle to the left to launch the

SmartImage on screen display.

2. Toggle to the up or down to select between Standard, Internet, Game,

EasyRead and LowBlue Mode.

3. The SmartImage on screen display will remain on screen for 5 seconds or you can also toggle to the left to make confirmation.

There are multiple selections: Standard,

Internet, Game, EasyRead and LowBlue

Mode.











 

• Standard: Enhances text and dampens brightness to increase readability and reduce eye strain.

This mode significantly enhances readability and productivity when you’re working with spreadsheets,

PDF files, scanned articles or other general office applications.

• Internet: This profile combines color saturation, dynamic contrast and sharpness enhancement to display photos and other images with outstanding clarity in vibrant colors

- all without artifacts and faded colors.

• Game: Turn on over drive circuit for best response time, reduce jaggy edges for fast moving objects on screen, enhance contrast ratio for bright and dark scheme, this profile delivers the best gaming experience for gamers.

• EasyRead: Helps improve reading of text based application like PDF ebooks. By using a special algorithm which increases the contrast and boundary sharpness of text content, the display is optimized for a stress-free reading by adjusting the brightness, contrast and color temperature of the monitor.

• LowBlue Mode: LowBlue Mode for easy on-the-eyes productivity

Studies have shown that just as

11

3. Image Optimization ultra-violet rays can cause eye damage, shortwave length blue light rays from LED displays can cause eye damage and affect vision over time. Developed for wellbeing,

Philips LowBlue Mode setting uses a smart software technology to reduce harmful shortwave blue light.

3.2 SmartContrast

What is it?

Unique technology that dynamically analyzes displayed content and automatically optimizes a LCD monitor's contrast ratio for maximum visual clarity and viewing enjoyment, stepping up backlighting for clearer, crisper and brighter images or dimming backlighting for clear display of images on dark backgrounds.

Why do I need it?

You want the very best visual clarity and viewing comfort for every type of content. SmartContrast dynamically controls contrast and adjusts backlighting for clear, crisp, bright gaming and video images or displays clear, readable text for office work.

By reducing your monitor's power consumption, you save on energy costs and extend the lifetime of your monitor.

How does it work?

When you activate SmartContrast, it will analyse the content you are displaying in real time to adjust colors and control backlight intensity. This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games.

12

4. FreeSync

4. FreeSync

(278E9QJA/278E9QHS)

PC gaming has long been an imperfect experience because GPUs and monitors update at different rates. Sometimes a GPU can render many new pictures during a single update of the monitor, and the monitor will show pieces of each picture as a single image. This is called “tearing.” Gamers can fix tearing with a feature called “v-sync,” but the image can become jerky as the GPU waits on the monitor to call for an update before delivering new pictures.

The responsiveness of mouse input and overall frames per second are reduced with v-sync, too. AMD FreeSync™ technology eliminates all of these problems by letting the GPU update the monitor the moment a new picture is ready, leaving gamers with unbelievably smooth, responsive, tearing-free games.

Followed by the graphic card that are compatible.

■ ■ Operating system

• Windows 10/8.1/8/7

■ ■ Graphic Card: R9 290/300 Series &

R7 260 Series

• AMD Radeon R9 300 Series

• AMD Radeon R9 Fury X

• AMD Radeon R9 360

• AMD Radeon R7 360

• AMD Radeon R9 295X2

• AMD Radeon R9 290X

• AMD Radeon R9 290

• AMD Radeon R9 285

• AMD Radeon R7 260X

• AMD Radeon R7 260

■ ■ Processor A-Series Desktop and

Mobility APUs

• AMD A10-7890K

• AMD A10-7870K

• AMD A10-7850K

• AMD A10-7800

• AMD A10-7700K

• AMD A8-7670K

• AMD A8-7650K

• AMD A8-7600

• AMD A6-7400K

13

5. Technical Specifications

5. Technical Specifications

Picture/Display

Monitor Panel Type VA

Backlight W-LED system

Panel Size 27” W (68.6cm)

Aspect Ratio

Pixel Pitch

SmartContrast

Response Time

(typ.)

SmartResponse

Optimum

Resolution

Viewing Angle

Picture

Enhancement

Flicker free

Display Colors

Vertical Refresh

Rate

Horizontal

Frequency

Color gamut sRGB

LowBlue Mode

EasyRead

(278E9QS)

FreeSync (278E9QJ

A/278E9QHS)

Connectivity

16:9

0.311 x 0.311 mm

20,000,000:1

21ms (GtG)

4ms (GtG)

1920x1080 @ 60Hz

178° (H) / 178° (V) @ C/R > 10 (typ.)

SmartImage

Yes

16.7M

50Hz-76Hz ( Analog, Digital )

48Hz-76Hz ( HDMI, DP, FreeSync for HDMI, FreeSync for DP )

(278E9QJA/278E9QHS)

30KHz-83KHz ( Analog, Digital )

30KHz-85KHz ( HDMI, DP, FreeSync for HDMI, FreeSync for

DP )(278E9QJA/278E9QHS)

Yes

Yes

Yes

Yes

Yes

Signal Input

Audio In/Out

Input Signal

Convenience

Built-in speaker

278E9QHS: VGA(Analog), HDMI(Digital,HDCP)

278E9QJA: VGA(Analog), HDMI, DP(Digital,HDCP)

278E9QS: VGA(Analog), DVI(Digital)

278E9QHS: HDMI audio out

278E9QJA: PC audio-in, headphone out

Separate Sync, Sync on Green

OSD Languages

3 W x 2 (278E9QJA)

English, German, Spanish, Greek, French, Italian, Hungarian,

Dutch, Portuguese, Brazil Portuguese, Polish, Russian,

Swedish, Finnish, Turkish, Czech, Ukranian, Simplified

Chinese, Traditional Chinese, Japanese, Korean

14

5. Technical Specifications

Other Convenience Kensington Lock, VESA mount (100 x 100mm)

Plug & Play

Compatibility

DDC/CI, Mac OSX, sRGB, Windows 10/8.1/8/7

Stand

Tilt -5° / +20°

278E9QHS

Power

Consumption

Normal Operation

Sleep (Standby)

Off

Heat Dissipation*

Normal Operation

Sleep (Standby)

Off

Power LED indicator

AC Input

Voltage at

100VAC , 50Hz

34.37 W (typ.)

<0.5 W (typ.)

<0.3 W (typ.)

AC Input

Voltage at

100VAC , 50Hz

AC Input

Voltage at

115VAC , 60Hz

34.47 W (typ.)

<0.5 W (typ.)

<0.3 W (typ.)

AC Input

Voltage at

115VAC , 60Hz

AC Input

Voltage at

230VAC , 50Hz

34.57 W (typ.)

<0.5 W (typ.)

<0.3 W (typ.)

AC Input

Voltage at

230VAC , 50Hz

117.30 BTU/hr

(typ.)

<1.71 BTU/hr

(typ.)

117.65 BTU/hr

(typ.)

<1.71 BTU/hr

(typ.)

117.99 BTU/hr

(typ.)

<1.71 BTU/hr

(typ.)

<1.02 BTU/hr

(typ.)

<1.02 BTU/hr

(typ.)

On mode: White, Standby/Sleep mode: White

(blinking)

External, 100-240VAC, 50-60Hz

<1.02 BTU/hr

(typ.)

Power Supply

278E9QJA

Power

Consumption

Normal Operation

Sleep (Standby)

Off

Heat Dissipation*

Normal Operation

Sleep (Standby)

Off

Power LED indicator

Power Supply

AC Input

Voltage at

100VAC , 50Hz

36.83 W (typ.)

<0.5 W (typ.)

AC Input

Voltage at

115VAC , 60Hz

36.93 W (typ.)

<0.5 W (typ.)

AC Input

Voltage at

230VAC , 50Hz

37.03 W (typ.)

<0.5 W (typ.)

<0.3 W (typ.)

AC Input

Voltage at

100VAC , 50Hz

125.70 BTU/hr

(typ.)

<0.3 W (typ.)

AC Input

Voltage at

115VAC , 60Hz

126.04 BTU/hr

(typ.)

<0.3 W (typ.)

AC Input

Voltage at

230VAC , 50Hz

126.38 BTU/hr

(typ.)

<1.71 BTU/hr

(typ.)

<1.02 BTU/hr

(typ.)

<1.71 BTU/hr

(typ.)

<1.02 BTU/hr

(typ.)

<1.71 BTU/hr

(typ.)

<1.02 BTU/hr

(typ.)

On mode: White, Standby/Sleep mode: White

(blinking)

External, 100-240VAC, 50-60Hz

15

5. Technical Specifications

278E9QS

Power

Consumption

Normal Operation

Sleep (Standby)

Off

Heat Dissipation*

Normal Operation

Sleep (Standby)

Off

Power LED indicator

Power Supply

Dimension

Product with stand

(WxHxD)

Product without stand

(WxHxD)

Product with packaging

(WxHxD)

Weight

Product with stand

Product without stand

Product with packaging

Operating Condition

Temperature range

(operation)

Relative humidity

(operation)

Atmospheric pressure

(operation)

AC Input

Voltage at

100VAC , 50Hz

35.01 W (typ.)

<0.5 W (typ.)

<0.3 W (typ.)

AC Input

Voltage at

100VAC , 50Hz

AC Input

Voltage at

115VAC , 60Hz

35.11 W (typ.)

<0.5 W (typ.)

<0.3 W (typ.)

AC Input

Voltage at

115VAC , 60Hz

AC Input

Voltage at

230VAC , 50Hz

35.21 W (typ.)

<0.5 W (typ.)

<0.3 W (typ.)

AC Input

Voltage at

230VAC , 50Hz

119.49 BTU/hr

(typ.)

<1.71 BTU/hr

(typ.)

119.83 BTU/hr

(typ.)

<1.71 BTU/hr

(typ.)

120.17 BTU/hr

(typ.)

<1.71 BTU/hr

(typ.)

<1.02 BTU/hr

(typ.)

<1.02BTU/hr

(typ.)

On mode: White, Standby/Sleep mode: White

(blinking)

External, 100-240VAC, 50-60Hz

<1.02 BTU/hr

(typ.)

612 x 465 x 220 mm (278E9QHS / 278E9QJA)

612 x 457 x 189 mm (278E9QS)

612 x 368 x 58 mm

730 x 525 x 196 mm

4.84 kg (278E9QHS)

4.95 kg (278E9QJA)

4.89 kg (278E9QS)

4.48 kg (278E9QHS)

4.59 kg (278E9QJA)

4.19 kg (278E9QS)

7.53 kg (278E9QHS)

7.74 Kg (278E9QJA)

7.48 kg (278E9QS)

0°C to 40 °C

20% to 80%

700 to 1060hPa

16

5. Technical Specifications

Temperature range

(Non-operation)

Relative humidity

(Non-operation)

Atmospheric pressure

(Non-operation)

Environmental

ROHS

Packaging

Specific Substances

Cabinet

Color

Finish

-20°C to 60°C

10% to 90%

500 to 1060hPa

YES

100% recyclable

100% PVC BFR free housing

White/Black

Glossy

Note

1. This data is subject to change without notice. Go to www.philips.com/support to download the latest version of leaflet.

2. Smart response time is the optimum value from either GtG or GtG (BW) tests.

17

5. Technical Specifications

5.1 Resolution & Preset Modes

Maximum Resolution

1920x1080@60Hz (analog input)

1920x1080@60Hz (digital input)

Recommended Resolution

1920x1080@60Hz (digital input)

48.36

60.02

63.89

79.98

55.94

70.64

65.29

67.50

83.89

H. freq

(kHz)

31.47

31.47

35.00

37.86

37.50

37.88

46.88

Resolution V. freq (Hz)

720x400

640x480

640x480

640x480

640x480

800x600

800x600

1024x768

1024x768

1280x1024

1280x1024

1440x900

1440x900

1680x1050

1920x1080

1920x1080

Note

Please notice that your display works best at native resolution of

1920x1080@60Hz. For best display quality, please follow this resolution recommendation.

75.03

60.02

75.03

59.89

74.98

59.95

60.00

74.97

70.09

59.94

66.67

72.81

75.00

60.32

75.00

60.00

18

6. Power Management

6. Power Management

If you have VESA DPM compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected, the monitor will 'wake up' automatically.

The following table shows the power consumption and signaling of this automatic power saving feature:

278E9QHS:

Power Management Definition

VESA

Mode

Video H-sync V-sync Power Used LED Color

Active ON Yes Yes

34.47 W (typ.)

34.57 W(Max.)

White

Sleep OFF No No 0.5 W (typ.)

White

(blink)

Switch

Off

OFF 0.3 W (typ.) OFF

The following setup is used to measure power consumption on this monitor.

• Native resolution: 1920x1080

• Contrast: 50%

• Brightness: 100%

• Color temperature: 6500k with full white pattern

Note

This data is subject to change without notice.

278E9QJA:

Power Management Definition

VESA

Mode

Video H-sync V-sync Power Used

LED

Color

Active ON Yes Yes

36.93 W (typ.)

39.21 W (Max.)

White

Sleep OFF No No 0.5 W (typ.)

White

(blink)

Switch

Off

OFF 0.3 W (typ.) OFF

278E9QS:

VESA

Mode

Power Management Definition

Video H-sync V-sync Power Used LED Color

Active ON Yes Yes

35.11 W (typ.)

38.34 W(Max.)

White

Sleep OFF No No 0.5 W (typ.)

White

(blink)

Switch

Off

OFF 0.3 W (typ.) OFF

19

7. Customer care and warranty

7. Customer care and warranty

7.1 Philips’ Flat Panel Monitors

Pixel Defect Policy

Philips strives to deliver the highest quality products. We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT Monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty.

This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT Monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective.

Furthermore, Philips sets even higher quality standards for certain types or combinations of pixel defects that are more noticeable than others. This policy is valid worldwide.

subpixel together form an image. When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel. When all are dark, the three colored sub pixels together appear as a single black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen in different ways. There are two categories of pixel defects and several types of sub pixel defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels that are always lit or 'on'. That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern. There are the types of bright dot defects.

One lit red, green or blue sub pixel.

pixel

Pixels and Sub pixels

A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. Many pixels

20

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

7. Customer care and warranty

Three adjacent lit sub pixels (one white pixel).

Note

A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots.

Black Dot Defects

Black dot defects appear as pixels or sub pixels that are always dark or 'off'.

That is, a dark dot is a sub-pixel that stands out on the screen when the monitor displays a light pattern. These are the types of black dot defects.

Pixel Defect Tolerances

In order to qualify for repair or replacement due to pixel defects during the warranty period, a TFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables.

Proximity of Pixel Defects

Because pixel and sub pixels defects of the same type that are near to one another may be more noticeable,

Philips also specifies tolerances for the proximity of pixel defects.

21

7. Customer care and warranty

BRIGHT DOT DEFECTS

1 lit subpixel

2 adjacent lit subpixels

3 adjacent lit subpixels (one white pixel)

Distance between two bright dot defects*

Total bright dot defects of all types

BLACK DOT DEFECTS

1 dark subpixel

2 adjacent dark subpixels

3 adjacent dark subpixels

Distance between two black dot defects*

Total black dot defects of all types

TOTAL DOT DEFECTS

Total bright or black dot defects of all types

Note

1. 1 or 2 adjacent sub pixel defects = 1 dot defect

ACCEPTABLE LEVEL

2

1

0

>10mm

3

ACCEPTABLE LEVEL

5 or fewer

2 or fewer

0

>10mm

5 or fewer

ACCEPTABLE LEVEL

5 or fewer

22

7. Customer care and warranty

7.2 Customer Care & Warranty

For warranty coverage information and additional support requirements valid for your region, please visit www.philips.com/support website for details or contact your local

Philips Customer Care Center.

For Warranty Period please refer to Warranty Statement in Important Information

Manual.

For extended warranty, if you would like to extend your general warranty period, an

Out of Warranty service package is offered via our Certified Service Center.

If you wish to make use of this service, please be sure to purchase the service within

30 calendar days of your original purchase date. During the extended warranty period, the service includes pickup, repair and return service, however the user will be responsible for all costs accrued.

If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package, we will find alternative solutions for you, if possible, up to the extended warranty period you have purchased.

Please contact our Philips Customer Service Representative or local contact center (by

Consumer care number) for more details.

Philips Customer Care Center number listed below.

Local Standard

Warranty Period

Depend on different Regions

Extended Warranty Period Total Warranty Period

+ 1 Year Local Standard warranty period +1

+ 2 Years Local Standard warranty period +2

+ 3 Years Local Standard warranty period +3

**Proof of original purchase and extended warranty purchase required.

Note

Please refer to important information manual for regional service hotline, which is available on the Philips website support page.

23

8. Troubleshooting & FAQs

8. Troubleshooting &

FAQs

8.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is plugged into the power outlet and into the back of the monitor.

• First, ensure that the power button on the front of the monitor is in the

OFF position, then press it to the

ON position.

No Picture (Power LED is White)

• Make sure the computer is turned on.

• Make sure the signal cable is properly connected to your computer.

• Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

• The Energy Saving feature may be activated

Screen says

  

• Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick

Start Guide).

• Check to see if the monitor cable has bent pins.

• Make sure the computer is turned on.

AUTO button doesn't function

• The auto function is applicable only in VGA-Analog mode. If the result is not satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in

DVI-Digital mode as it is not necessary.

Visible signs of smoke or sparks

• Do not perform any troubleshooting steps

• Disconnect the monitor from mains power source immediately for safety

• Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

• Adjust the image position using the “Auto” function in OSD Main

Controls.

• Adjust the image position using the

Phase/Clock of Setup in OSD Main

Controls. It is valid only in VGA mode.

Image vibrates on the screen

• Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

• Adjust the image using the “Auto” function in OSD Main Controls.

• Eliminate the vertical bars using the Phase/Clock of Setup in OSD

24

8. Troubleshooting & FAQs

Main Controls. It is valid only in VGA mode.

Horizontal flicker appears

• Adjust the image using the “Auto” function in OSD Main Controls.

• Eliminate the vertical bars using the Phase/Clock of Setup in OSD

Main Controls. It is valid only in VGA mode.

Image appears blurred, indistinct or too dark

• Adjust the contrast and brightness on On-Screen Display.

An "after-image", "burn-in" or "ghost image" remains after the power has been turned off.

• Uninterrupted display of still or static images over an extended period may cause "burn in", also known as

"after-imaging " or "ghost imaging", on your screen. "Burn-in", "afterimaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off.

• Always activate a moving screen saver program when you leave your monitor unattended.

• Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.

• Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or

“after-image” or “ghost image” symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

Image appears distorted. Text is fuzzy or blurred.

• Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution.

Green, red, blue, dark, and white dots appears on the screen

• The remaining dots are normal characteristic of the liquid crystal used in today’s technology, Please refer the pixel policy for more detail.

* The "power on" light is too strong and is disturbing

• You can adjust “power on” light using the power LED Setup in OSD main Controls.

For further assistance, refer to the

Service contact information listed in

Important information manual and contact Philips customer service representative.

* Functionality different according to display.

25

8. Troubleshooting & FAQs

8.2 General FAQs

Q1: When I install my monitor what should I do if the screen shows

'Cannot display this video mode'?

Ans.: Recommended resolution for this monitor: 1920x1080@60Hz.

• Unplug all cables, then connect your

PC to the monitor that you used previously.

• In the Windows Start Menu, select

Settings/Control Panel. In the

Control Panel Window, select the

Display icon. Inside the Display

Control Panel, select the 'Settings' tab. Under the setting tab, in box labelled 'desktop area', move the sidebar to 1920x1080 pixels.

• Open 'Advanced Properties' and set the Refresh Rate to 60Hz, then click

OK.

• Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920x1080@60Hz.

• Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor.

• Turn on your monitor and then turn on your PC.

Q2: What is the recommended refresh rate for LCD monitor?

LCD monitors is 60Hz, In case of any disturbance on screen, you can set it up to 75Hz to see if that removes the disturbance.

Q3: What are the .inf and .icm files on the user manual? How do I install the drivers (.inf and .icm)?

Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers. Your computer may ask you for monitor drivers (.inf and

26

.icm files) or a driver disk when you first install your monitor.

Q4: How do I adjust the resolution?

and monitor together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the "Display properties".

Q5: What if I get lost when I am making monitor adjustments via

OSD?

Ans.: select 'Reset' to recall all of the original factory settings.

Q6: Is the LCD screen resistant to scratches?

Ans.: In general it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects. When handling the monitor, make sure that there is no pressure or force applied to the panel surface side. This may affect your warranty conditions.

Q7: How should I clean the LCD surface?

Ans.: For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc.

Q8: Can I change the color setting of my monitor?

Ans.: Yes, you can change your color setting through OSD control as the following procedures,

• Press "OK" to show the OSD (On

Screen Display) menu

• Press "Down Arrow" to select the option "Color" then press "OK" to enter color setting, there are three settings as below.

8. Troubleshooting & FAQs

1. Color Temperature; With settings in the 6500K range the panel appears "warm, with a redwhite color tone", while a 9300K temperature yields "cool, bluewhite toning".

2. sRGB; this is a standard setting for ensuring correct exchange of colors between different device

(e.g. digital cameras, monitors, printers, scanners, etc)

3. User Define; the user can choose his/her preference color setting by adjusting red, green blue color.

Note

A measurement of the color of light radiated by an object while it is being heated. This measurement is expressed in terms of absolute scale, (degrees

Kelvin). Lower Kevin temperatures such as 2004K are red; higher temperatures such as 9300K are blue. Neutral temperature is white, at 6504K.

Q9: Can I connect my LCD monitor to any PC, workstation or Mac?

Ans.: fully compatible with standard

PCs, Macs and workstations.

You may need a cable adapter to connect the monitor to your

Mac system. Please contact your

Philips sales representative for more information.

Q10: Are Philips LCD monitors Plugand- Play?

Ans.: Yes, the monitors are Plug-and-

Play compatible with Windows

10/8.1/8/7, Mac OSX.

Q11: What is Image Sticking, or Image

Burn-in, or After Image, or Ghost

Image in LCD panels?

static images over an extended period may cause "burn in", also known as "after-imaging" or

"ghost imaging", on your screen.

"Burn-in", "after-imaging", or

"ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the

"burned in" or "atter-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off.

Always activate a moving screen saver program when you leave your monitor unattended.

Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.

Warning

Severe"burn-in" or "after-image" or "ghost image" symptoms will not disappear and cannot be repaired.

The damage mentioned above is not covered under your warranty.

Q12: Why is my Display not showing sharp text, and is displaying jagged characters?

Ans.: Your LCD monitor works best at its native resolution of 1920x1080@60Hz. For best display, please use this resolution.

Q13: How to unlock/lock my hot key?

Ans.: Please press for 10 seconds to unlock/lock the hot key, by doing so, your monitor pops out “Attention” to show the unlock/lock status as shown below illustrators.

  

27

8. Troubleshooting & FAQs

  

Q14: Where can I find Important

Information manual mentioned in

EDFU?

Ans.: Important Information manual can be download on the Philips website support page.

28

© 2018 Koninklijke Philips N.V. All rights reserved.

This product was manufactured and brought to the market by or on behalf of Top Victory Investments Ltd. or one of its affiliates. Top Victory Investments Ltd. is the warrantor in relation to this product. Philips and the Philips Shield

Emblem are registered trademarks of Koninklijke Philips

N.V. used under license.

Specifications are subject to change without notice.

Version: M9278EQ1T