Poly RMX 4000 Guide

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Dokumentti

Mainos

Hardware Guide Version 8.5

| December 2014 | 3725-74520-000/A

RealPresence

®

Collaboration

Server (RMX

®

) 2000

Copyright © 2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.

6001 America Center Drive

San Jose, CA 95002

USA

Trademarks Polycom ® , the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries.

All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.

End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product. The EULA for this product is available on the Polycom Support page for the product.

Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at

[email protected].

Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,

Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document.

Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall

Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages.

Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to [email protected]

Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

Regulatory Notices

• No user-serviceable parts inside. Do not open.

Warning

• The plug-socket combination must be accessible at all times, because it serves as the main disconnecting device.

• This equipment must be earthed. Do not power this equipment if the integrity of themains earthing conductor cannot be verified.

• Only trained and qualified personnel should be allowed to install, replace, service or repair this equipment.

• To prevent system overheating do not operate in an ambient temperature exceeding 40° C / 104° F.

• Installation of this equipment must comply with local and national electrical codes.

Environmental

This product is compliant with the requirements of the recast RoHS Directive 2011/65/EU. Information can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK or via:

[email protected]

Information on recycling can be found at: www.polycom.com/WEEE

Disposal of this equipment should be carried out in accordance with local environmental guidelines and regulations for waste. For further information please contact: [email protected]

Batteries

Below is a listing of batteries that could be present in the product:

Description:Internal CMOS battery

Type:CR2032 Lithium Coin Cell

Weight:3.3g

Batteries used in this product are in compliance with EU Battery Directive 2006/66/EC.

Batteries in this product are not based on mercury, lead or cadmium technologies.

Batteries in this product are not intended to be replaced or removed by the user

Additional information on the safe use and recycling of batteries can be found at: www.polycom.com/batteries

Polycom, Inc. 3

United States Federal Communication Commission (FCC)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

Modifications: Any modifications made to this device that are not approved by Polycom, Inc. may void the authority granted to the user by the FCC to operate this equipment.

Industry Canada (IC)

This Class [A] digital apparatus complies with Canadian ICES-003

Cet appareil numerique de la classe [A] est conforme a la norme NMB-003 du Canada

European Economic Area (EEA)

Č esky [Czech]: Polycom (UK) Ltd tímto prohlašuje, že tento Polycom RMX je ve shod ě

se základními požadavky a dalšími p ř íslušnými ustanoveními sm ě rnice 1999/5/ES.

Dansk [Danish]: Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr Polycom

RMX overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.

Deutsch [German]:

Eesti [Estonian]:

English:

Hiermit erklärt Polycom (UK) Ltd, dass sich das Gerät Polycom RMX in

Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.

Käesolevaga kinnitab Polycom (UK) Ltd seadme Polycom RMX vastavust direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.

Hereby, Polycom (UK) Ltd. Declares that this Polycom RMX is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Español [Spanish]:

Ελληνική [Greek]:

Français [French]:

Por medio de la presente Polycom (UK) Ltd declara que el Polycom RMX cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.

ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom (UK) Ltd ∆ΗΛΩΝΕΙ ΟΤΙ Polycom RMX

ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩ∆ΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ

ΣΧΕΤΙΚΕΣ ∆ΙΑΤΑΞΕΙΣ ΤΗΣ Ο∆ΗΓΙΑΣ 1999/5/ ΕΚ .

Par la présente Polycom (UK) Ltd déclare que l’appareil Polycom RMX est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.

Polycom, Inc. 4

European Economic Area (EEA)

Italiano [Italian]: Con la presente Polycom (UK) Ltd dichiara che questo Polycom RMX è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva

1999/5/CE.

Íslenska (Icelandic):

Latviski [Latvian]:

Lietuvi ų

[Lithuanian]:

Hér með lýsir Polycom (UK) Ltd yfir því að Polycom RMX er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC.

Ar šo Polycom (UK) Ltd deklar ē

, ka Polycom RMX atbilst Direkt ī vas 1999/5/EK b ū tiskaj ā m pras ī b ā m un citiem ar to saist ī tajiem noteikumiem.

Šiuo Polycom (UK) Ltd deklaruoja, kad šis Polycom RMX atitinka esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.

Nederlands [Dutch]:

Malti [Maltese]:

Magyar [Hungarian]:

Norsk [Norwegian]:

Polski [Polish]:

Hierbij verklaart Polycom (UK) Ltd dat het toestel Polycom RMX in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.

Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan Polycom RMX jikkonforma malħ ti ġ ijiet essenzjali u ma provvedimenti o ħ rajn relevanti li hemm fid-Dirrettiva

1999/5/EC.

Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a Polycom RMX megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.

Polycom (UK) Ltd erklærer herved at utstyret Polycom RMX er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF.

Niniejszym Polycom (UK) Ltd o ś wiadcza, ż e Polycom RMX jest zgodne z zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy

1999/5/WE.

Português [Portuguese]:

Slovensko [Slovenian]:

Slovensky [Slovak]:

Suomi [Finnish]:

Svenska [Swedish]:

Polycom (UK) Ltd declara que este Polycom RMX está conforme com os requisitos essenciais e outras disposições da Directiva 1999/5/CE.

Polycom (UK) Ltd týmto vyhlasuje, že Polycom RMX sp ĺň a základné požiadavky a všetky príslušné ustanovenia Smernice 1999/5/ES.

Polycom (UK) Ltd vakuuttaa täten että Polycom RMX tyyppinen laite on direktiivin

1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.

Härmed intygar Polycom (UK) Ltd att denna Polycom RMX står I

överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.

A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire,

SL1 4DX, UK.

Polycom, Inc. 5

Taiwan BSMI EMC statement

Japan VCCI EMC statement

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information

Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise.

When such trouble occurs, the user may be required to take corrective actions.

Worldwide EMC statement

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Optional ISDN interface card

If the above is fitted to the system then the following statements also apply;

United States Federal Communication Commission (FCC)

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the ISDN card itself is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.

If requested, this number must be provided to the telephone company.

The following USOC, FIC and SOC codes are applicable to this equipment;

USOC Jacks: RJ48S

Service Order Code: 6.0N

Facility Interface Code: 04DU9.DN, 04DU9.BN, 04DU9.1KN, 04DU9.1SN

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please contact Polycom Inc in the

U.S.A. 1-888-248-8294. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

Polycom, Inc. 6

RealPresence

Collaboration Server (RMX

) 2000 Hardware Specifications . . 10

Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Main Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

RealPresence Collaboration Server (RMX) 2000 System Specifications . . . . . . . . . . . . . . . . 11

RealPresence Collaboration Server (RMX) 2000 System Capacities . . . . . . . . . 12

Conferencing Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

MPMx Resource Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

MPMx Resource Capacities in Non-Mixed Conferences . . . . . . . . . . . . . . . . . . . . . . . . . 13

MPMx Resource Capacities in Mixed Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

MPMx Resource Capacity per Line Rate in VSW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

MPMRx Resource Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

MPMRx-D Resource Capacities in Non-Mixed Conferences . . . . . . . . . . . . . . . . . . . . . . 15

MPMRx-D Resource Capacities in Mixed CP and SVC Conferences . . . . . . . . . . . . . . . 17

MPMRx-S Resource Capacities in Non-Mixed Conferences . . . . . . . . . . . . . . . . . . . . . . 19

MPMRx-S Resource Capacities in Mixed CP and SVC Conferences . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Prepare for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Prepare the Hardware Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Site Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Rack Mount Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Unpack the RealPresence Collaboration Server (RMX) 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 23

Verify the Accessories Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Install the Telescopic Rail Runner on the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Install the RealPresence Collaboration Server (RMX) 2000 . . . . . . . . . . . . . . . . 29

(Optional) Install RTM ISDN Card on the RealPresence Collaboration Server (RMX) 2000 . . 29

Mount the RealPresence Collaboration Server (RMX) 2000 in a Rack . . . . . . . . . . . . . . . . . . 30

Connect Cables to the RealPresence Collaboration Server (RMX) 2000 . . . . . . . . . . . . . . . . 32

Polycom, Inc. 7

Contents

RealPresence Collaboration Server (RMX) 2000 Components and Components

Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

RealPresence Collaboration Server (RMX) 2000 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . 34

MPMx and MPMRx Media Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

RealPresence Collaboration Server (RMX) 2000 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . 39

RTM IP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

RTM ISDN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

RTM LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

RealPresence Collaboration Server (RMX) 2000 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

RealPresence Collaboration Server (RMX) 2000 Rear Panel LEDs . . . . . . . . . . . . . . . . . 47

RTM IP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

RTM ISDN Card - 12 PRI ports, one LAN port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

RTM ISDN Card - 9 PRI ports, four LAN ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

RTM LAN LEDs - four LAN Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

RTM LAN LEDs - two LAN Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

RealPresence Collaboration Server (RMX) Chassis Types . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Component Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Use the PMC Compatible Ejector Lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Replace the CNTL Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Replace the Power Supply Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Replace the Fan Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Replace a Faulty MPMx/MPMRx Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Install the Replacement MPMx/MPMRx Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Install a New MPMx/MPMRx Card in a Powered on RMX 2000 . . . . . . . . . . . . . . . . 58

Replace the RTM IP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Remove the Blank Cover from the Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Install or Replace the RTM ISDN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Remove the Blank Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Remove an Existing RTM ISDN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Install a New or Replacement RTM ISDN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Install or Replace the RTM LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Remove the Blank Cover (for new installations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Remove an Existing RTM LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Insert the RTM LAN (with four LAN ports) to its Slot . . . . . . . . . . . . . . . . . . . . . . . . . 63

Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Pin Assignment of Ports on the RTM IP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Serial (Debug) Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

LAN Ports 1-3 Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Polycom, Inc. 8

Contents

LAN Port ShMG Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Pin Assignment of Ports on the RTM ISDN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

PRI Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

LAN Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

DBG (Debug) Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Pin Assignment of Ports on the RTM LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

LAN Ports Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

DBG (Debug) Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Polycom, Inc. 9

RealPresence

®

Collaboration Server

(RMX

®

) 2000 Hardware Specifications

This Hardware Guide provides information on the RealPresence ® Collaboration Server (RMX) 2000 and its components. This system utilizes a modular “universal slot” platform, whose components are designed for high performance, capacity, and reliance.

Note: Product names in this document

The product names, Polycom ® RealPresence ® Collaboration Server 2000 and RMX ® 2000 are used interchangeably throughout this document.

Main Features

The RMX 2000 offers the following features:

● Linux ® based

● Chassis based on the ATCA standard

● Support for standard network interfaces (IP, ISDN and LAN) and large number of ports

● H.323, SIP, H.320 and ISDN-Voice

● New hardware technologies

● Telco grade high availability, redundancy, on-line upgrading and dynamic resource allocation

● Easy integration of conference elements into external network management

● Enhanced Continuous Presence (multi-image video)

● IVR (Interactive Voice Response) module

Main Components

The main components on the system are:

● CNTL 2000 (CPU) Module: Controls and manages the RMX 2000

● AC Power Supply Modules: Provides current to the RMX 2000 system

● Fan Drawer: Fans provide airflow and cools the RMX 2000 system

● Multi Processor Module (MPMx/MPMRx) Cards: perform the various RTP, audio and video processing functions on the RMX 2000

● RTM LAN Card(s): Routes data between the MPMx/MPMRx cards and components of the system, and sends media by IP packets and provides connectivity to external IP networks

● RTM IP Card: contains an Ethernet Switch that manages the network of the system

● RTM ISDN Card(s): Converts ISDN T1/E1 media to IP packets and provides connectivity to external

ISDN

networks

Polycom, Inc. 10

RealPresence ® Collaboration Server (RMX ® ) 2000 Hardware Specifications

RealPresence Collaboration Server (RMX) 2000

System Specifications

The following table summarizes the system specifications of the RealPresence Collaboration Server

(RMX) 2000.

RMX 2000 Specifications

Physical

Height

Width

Depth

Weight

Media Protocols

Audio

3U (13.28 cm.)

19” (48.26 cm.)

15.74” (40 cm.)

Up to 16.5 Kg (36.38 lbs.)

G.711a/u, G.722, G.722.1C, G.722.1, G.723.1, G.719 G.729A, Polycom Siren™

14, Siren 22 (in mono or stereo) and Siren LPR.

H.261, H.263, H.264, H.264 High Profile Video

Network Interfaces

IP, ISDN and LAN

Power Supply

AC Input Range

Maximum BTU output:

Power Consumption

AC Maximum Power consumption

Environment

Operating temperature

Storage temperature

Relative humidity

Operating altitude

Transit/Storage

Operating ESD

H.323, SIP, H.320, ISDN-Voice, VoIP, and LAN

Voltage range: 100-240 VAC ±10%, 10 Amp, 50/60 Hz.

3412.14 per hour.

1000 Watts.

0° to 40°C (32° to 104°F).

-40° to 70°C (40° to 158°F).

15% to 90% non condensing.

360m (1200ft) below sea level and up to 2000m (6, 562ft)

Sea level and up to 15Km (50,000ft)

4 kV.

Polycom, Inc. 11

RealPresence Collaboration Server

(RMX) 2000 System Capacities

This section provides information of conferencing capacities, MPMx and MPMRx resource capacities.

Conferencing Capacities

The following table summarizes the different conferencing capacities.

System Functions and Capacities of RMX 2000

System Functions

Maximum number of Video participants per Conference

Maximum number of Voice participants per conference

System Maximum number of ISDN-Voice participants

System Maximum number of VOIP participants

Maximum number of Audio calls per second

Maximum number of Video calls per second

Maximum number of conferences

Maximum number of Meeting Rooms

Maximum number of Entry Queues

Maximum number of Profiles

Maximum number of Conference Templates

Maximum number of SIP Factories

Maximum number of IP Services

Maximum number of ISDN Services

Maximum number of IVR Services

Maximum number of Recording Links

Maximum number of IVR Video Slides

Maximum number of CDR Files

Maximum number of Fault Files

400

1000

MPMx

180

720

400

720

20 (default)

150

000

1000

400

800

2000

MPMRx

200

300

20 (default)

150

2000

1000

Polycom, Inc. 12

RealPresence Collaboration Server (RMX) 2000 System Capacities

System Functions and Capacities of RMX 2000

System Functions

Number of Participant alerts

Maximum number of concurrent RealPresence Collaboration Server

Web Client connections to the MCU

Maximum number Address Book entries

Maximum number of Users

Maximum number of Gateway Profiles

MPMx

Unlimited

4000

100

MPMRx

Unlimited

4000

100

MPMx Resource Capacities

Two MPMx card assemblies are available: MPMx-S (Single) and MPMx-D (Double), each of which offers different resource capacities.

MPMx Resource Capacities in Non-Mixed Conferences

The following table lists maximum resource capacities of MPMx card in non-mixed conferences.

Maximum Resource Capacities

Licenses

720p RTV

720p TIP

SVC 1080

SVC 720

Audio

CIF

SD (4CIF)

720p30

1080p30

1080p60 Asymmetric

1080p60

1.00

0.5

0.33

3.00

12*

3.00

2.00

Port Ratios

1.00

180*

MPMx-S Capacities

360*

MPMx-D Capacities

In

voice

‐

only

mode–all

DSPs

are

set

as

ART.

Polycom, Inc. 13

RealPresence Collaboration Server (RMX) 2000 System Capacities

MPMx Resource Capacities in Mixed Conferences

The following table lists maximum resource capacities of MPMx card in mixed conferences.

Maximum Resource Capacities

Licenses

720p RTV

720p TIP

SVC 1080

SVC 720

Audio

CIF

SD (4CIF)

720p30

1080p30

1080p60 Asymmetric

1080p60

NA**

90*

MPMx-S Capacities

NA**

MPMx-D Capacities

180*

In

voice

‐

only

mode–all

DSPs

are

set

as

ART.

Requires

mix

mode

conference

in

motion

mode.

MPMx Resource Capacity per Line Rate in VSW

Resource Type

VSW 2Mbps

VSW 4Mbps

VSW 6Mbps

ISDN

MPMx

7 E1 or 9 T1 per ISDN card

Polycom, Inc. 14

RealPresence Collaboration Server (RMX) 2000 System Capacities

MPMRx Resource Capacities

Two MPMRx card assemblies are available: MPMRx-S (Single) and MPMRx-D (Double), each of which offers different resource capacities.

Note: Maximum RMX 2000 resource capacities with two MPMRx cards equipped

This section provides per-card resource capacities. Because RMX 2000 supports a maximum of two

MPMRx cards equipped, RMX 2000 resource capacities are the double the maximum of MPMRx-D resource capacities per-card in the non-mixed conferences. For the maximum MPMRx-D resource capacities per card, see the highlighted numbers in the table below.

MPMRx-D Resource Capacities in Non-Mixed Conferences

The following table lists port resource capacities of MPMRx-D card per conference license type per conference type in non-mixed conferences.

Licenses

MPMRx-D Port Resource Capacities per License Type per Conference Type

AVC

1080p60

AVC

1080p30

AVC

HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

5 10 10 60 15 15

100

110

120

130

140

150

160

170

180

100

110

120

130

140

150

160

170

180

120

180

240

300

105

120

135

150

165

180

195

210

225

240

255

270

105

120

135

150

Polycom, Inc. 15

RealPresence Collaboration Server (RMX) 2000 System Capacities

MPMRx-D Port Resource Capacities per License Type per Conference Type

100

190

200

190

200

300

300

285

300

150

150

The following table lists license ratios of MPMRx-D card per conference license type per conference type in non-mixed conferences.

MPMRx-D License Ratios per License Type per Conference Type

100

Licenses

0.24

0.25

0.24

0.25

0.24

0.25

0.24

0.23

0.25

0.24

AVC

1080p60

0.20

0.25

0.24

0.23

AVC

1080p30

0.40

0.50

0.47

0.50

0.48

0.50

0.49

0.50

0.49

0.50

0.49

0.50

0.49

0.50

0.49

0.50

0.49

0.50

0.49

0.50

1.00

AVC

HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

1.00

2.00

12.00

3.00

1.00

2.00

12.00

10.00

3.00

2.00

8.57

7.50

6.67

6.00

5.45

5.00

4.62

4.29

3.00

2.73

2.50

2.31

2.14

2.00

4.00

3.75

3.53

3.33

3.16

3.00

2.00

1.88

1.76

1.67

1.58

1.50

Polycom, Inc. 16

RealPresence Collaboration Server (RMX) 2000 System Capacities

MPMRx-D Resource Capacities in Mixed CP and SVC Conferences

The following table lists port resource capacities of MPMRx-D card per conference license type per conference type in CP and SVC mixed conferences.

MPMRx-D Port Resource Capacities per License Type per Conference Type

100

Licenses

AVC

1080p60

AVC

1080p30

AVC

HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

3 6 6 60 15 15

100

120

150

105

120

135

150

165

180

195

200

105

120

135

150

The following table lists license ratios of MPMRx-D card per conference license type per conference type in

CP and SVC mixed conferences.

Polycom, Inc. 17

RealPresence Collaboration Server (RMX) 2000 System Capacities

MPMRx-D License Ratios per License Type per Conference Type

100

Licenses

0.22

0.20

0.22

AVC

1080p60

0.20

0.21

0.22

AVC

1080p30

0.40

0.66

0.67

0.66

0.67

0.66

0.65

0.67

0.66

0.67

0.66

0.65

0.67

AVC

HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

0.60

1.20

12.00

3.00

0.60

0.67

0.65

0.64

1.30

1.33

1.30

1.32

1.30

1.33

1.30

1.32

12.00

10.00

7.50

6.00

3.00

1.33

1.31

1.33

1.32

1.33

1.32

1.33

1.31

1.33

1.32

1.33

1.32

5.00

4.29

3.75

3.33

3.00

2.73

2.50

2.31

3.00

2.73

2.50

2.31

1.33

1.25

1.18

1.11

1.05

1.00

1.33

1.25

1.18

1.11

1.05

1.00

2.14

2.00

1.88

1.76

1.67

1.58

1.50

2.86

2.67

2.50

2.35

2.22

2.11

2.00

2.14

2.00

1.88

1.76

1.67

1.58

1.50

Polycom, Inc. 18

RealPresence Collaboration Server (RMX) 2000 System Capacities

MPMRx-S Resource Capacities in Non-Mixed Conferences

The following table lists port resource capacities of MPMRx-S card per conference license type per conference type in non-mixed conferences.

AVC

1080p30

AVC

HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

120

180

240

300

The following table lists license ratios of MPMRx-S card per conference license type per conference type in non-mixed conferences.

AVC

1080p30

0.40

0.50

0.47

0.50

0.48

0.50

AVC

HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

1.00

2.00

12.00

3.00

1.00

2.00

12.00

10.00

3.00

Polycom, Inc. 19

RealPresence Collaboration Server (RMX) 2000 System Capacities

MPMRx-S Resource Capacities in Mixed CP and SVC Conferences

The following table lists port resource capacities of MPMRx-S card per conference license type per conference type in CP and SVC mixed conferences.

MPMRx-S Port Resource Capacities per License Type per Conference Type

Licenses

AVC

1080p60

AVC

1080p30

AVC

HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

120

150

The following table lists license ratios of MPMRx-S card per conference license type per conference type in

CP and SVC mixed conferences.

AVC

1080p30

0.40

AVC

HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

0.60

1.20

1.30

1.20

1.30

12.00

3.00

0.67

0.65

0.64

0.67

1.33

1.30

1.32

1.33

1.30

1.32

1.33

10.00

7.50

6.00

5.00

3.00

2.50

3.00

2.50

Polycom, Inc. 20

Prepare for Installation

This section introduces instructions you need to know before installing the RealPresence Collaboration

Server 2000.

●

Prepare the Hardware Installation Site

●

Unpack the RealPresence Collaboration Server (RMX) 2000

●

Verify the Accessories Kits

●

Install the Telescopic Rail Runner on the Rack

Prepare the Hardware Installation Site

This section describes the requirements your site must meet for safe installation and operation of the system.

Site Safety Requirements

For your protection, please read these safety instructions completely before operating the equipment.

● Look carefully for potential hazards in your work area: moist floors, ungrounded power cables, frayed power cords, missing safety grounds and so forth.

● Locate the main circuit breaker within the room.

● Locate the emergency power OFF switch within the room.

● Never assume that power is disconnected from a circuit.

● Use only the power cord supplied with the system.

● The power cord should only be connected to a power outlet that has a protective ground contact.

● Ensure that the power cord is easily accessible from the back of the system at all times.

● Place the equipment in a well-ventilated area where the vents are free from obstruction.

● Do not place heavy objects directly on top of the RealPresence Collaboration Server (RMX) 2000 unit.

● Do not use liquids around your equipment.

Rack Mount Safety Precautions

The following precautions should be followed with regards to rack mount safety:

● Keep the area around the RealPresence Collaboration Server (RMX) 2000 clean and free of clutter.

Polycom, Inc. 21

Prepare for Installation

● Decide on a suitable location for the equipment rack that will hold the RealPresence Collaboration

Server (RMX) 2000 unit. It should be situated in a clean, dust-free area that is well ventilated. Avoid areas where heat, electrical noise and electromagnetic fields are generated. You will also need to place it near a grounded power outlet.

Installation Precautions

When handling electronic components, standard anti-static precautions must be observed:

● Wear a grounding strap.

● Handle cards by their edges only and do not touch their components or connector pins.

● Keep components in anti-static bags when not installed in the RealPresence Collaboration Server

(RMX) 2000.

The following precautions should be followed when installing the RealPresence Collaboration Server (RMX)

2000:

● use a regulating uninterruptable power supply (UPS) to protect the RealPresence Collaboration

Server (RMX) 2000 from power surges and voltage spikes.

● place the RealPresence Collaboration Server (RMX) 2000 on a hard, flat surface such as a desktop, or mount it on 19” rack.

● The airflow of the RealPresence Collaboration Server (RMX) 2000 is from right to left. Be sure that the areas on both sides of the system are clear for proper ventilation.

● Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them.

● In a single rack installation, stabilizers should be attached to the rack.

● In multiple rack installations, the racks should be coupled together.

● Always make sure the rack is stable before extending a component from the rack.

● You should extend only one component at a time - extending two or more simultaneously may cause the rack to become unstable.

● Before you install the rails, determine the placement of each component in the rack.

● Install the heaviest components on the bottom of the rack first, and then work up.

● Allow the power supply units to cool before touching them.

● Always keep the rack trays and card slots closed when not servicing, to maintain proper cooling.

Polycom, Inc. 22

Prepare for Installation

Unpack the RealPresence Collaboration Server (RMX)

2000

Observe the following procedures when unpacking the RealPresence Collaboration Server (RMX) 2000.

To unpack and lift the RealPresence Collaboration Server (RMX) 2000:

1 When you receive the RealPresence Collaboration Server (RMX) 2000 packing case, inspect the equipment for damage and verify that the components match the packing slip.

2 Open the top cover of the packing case, and verify all listed accessories below.

Boxes are placed on the top Stratocell® and contain the following accessories kits:

 Installation Accessories

 Rack Installation Accessories

 Optional - ISDN Package.

3 Write down the Collaboration Server serial number from the sticker on the back of the unit. You will need this for product registration later in the process.

4 Lift the RealPresence Collaboration Server from the box, and place it on a flat surface or in a rack.

Remove the packaging materials prior to positioning the RealPresence Collaboration Server.

Polycom, Inc. 23

Prepare for Installation

Verify the Accessories Kits

The optional ISDN package contains the ISDN card and ISDN Software License for ISDN. The following tables list the accessories in Installation Accessory Kit and Rack Installation Accessories Kit. Verify that all accessories are included.

Installation Accessory Kit

Accessory

Power cable

Ethernet cable

USB

RMX 2000 Quick Installation Guide

Quantity

Rail Runners Kit Contents

Part/Kit no.

ASY2716x-L0

Rail runner

Item

Rail Runner End Views :

Left rail runner (two types available: item ( a ) with or ( b ) without rail runner clip

Note: The rail runner clip is designed to attach and clip onto the chassis runner frame.

Item no.

Item Sample

Right rail runner (two types available: item ( a ) with or ( b ) without rail runner clip

Note: The rail runner clip is designed to attach and clip onto the chassis runner frame.

See Figure 1-1.

Item

Quantity

Polycom, Inc. 24

Rail Runners Kit Contents

Part/Kit no.

Rack spacer assembly kit

Item

Rack spacer

Item no.

Item Sample

Front & Rear

Prepare for Installation

Item

Quantity

Flat head screw - M5*10mm 4

Rail runner assembly kit Flat head screw - M3*8mm 5

Flat washer M3

Nut spring M3

RMX chassis assembly kit Pan head screw - M5*12mm 8

Flat washer M5 9

Polycom, Inc. 25

Prepare for Installation

Install the Telescopic Rail Runner on the Rack

Rack rail runners require a minimum of 48 cm and a maximum of 80 cm within the rack for installation.

1 Determine the location of the RMX on the rack:

 Allow for a 1U gap above and below the system for ventilation.

 Use the rack spacer ( 3 ) to predetermine its position on the rack post, making sure that the square studs of the spacer fit into the rack post’s square/rounded mounting holes. Mark the spacer’s location on the rack post. Repeat this process for the 3 remaining vertical posts ensuring that the system can be horizontally seated.

Front view of an RMX rail runner assembly

2 Position the rack spacer onto the marked rack post together with the left rack rail runner ( 1 ) and fasten the flat head screws as shown in the following figure.

Polycom, Inc. 26

Detail of front rack spacer assembly (left rail runner is shown here)

Prepare for Installation

Note: Top hole of the rack spacer

On the RMX 2000, the top hole of the Rack Spacer must remain empty as it is required for fixing the

RMX to the rack post.

3 Adjust the telescopic rack rail runner to the rack opening and mount it onto the marked position of the rear post, as described in Step 2.

Detail of rear RMX 2000 rack spacer assembly

4 Repeat Steps 2 and 3 for the right rack rail runner.

5 Install the flat head screw ( 5 ), flat washer ( 6 ) and nut spring ( 7 ) in the middle of the telescopic rack rail runner for added stability as shown in the figure below.

Polycom, Inc. 27

Detail of left rail runner (front internal view)

Prepare for Installation

Note: Number of screws needed

The number of screws you will install depends on the rack width.

6 Repeat Step 5 for the right rack rail runner.

Polycom, Inc. 28

Install the RealPresence Collaboration

Server (RMX) 2000

The following procedures have to be performed to successfully install the RealPresence Collaboration

Server (RMX) 2000 in your site:

●

(Optional) Install RTM ISDN Card on the RealPresence Collaboration Server (RMX) 2000

●

Mount the RealPresence Collaboration Server (RMX) 2000 in a Rack

●

Connect Cables to the RealPresence Collaboration Server (RMX) 2000

Note: Considerations for installing RealPresence Collaboration Server (RMX) 2000

To maximize conferencing performance, especially in high bit rate call environments, a 1Gb connection is recommended for RealPresence Collaboration Server (RMX) 2000.

The equipment must be installed by a trained service person.

(Optional) Install RTM ISDN Card on the RealPresence

Collaboration Server (RMX) 2000

If the ISDN option was purchased with your RealPresence Collaboration Server (RMX) 2000, the ISDN card is shipped separately and must be manually installed into the rear of the RealPresence Collaboration Server

(RMX) 2000. It is recommended that you install the ISDN card before the RealPresence Collaboration

Server (RMX) 2000 is placed in a rack.

As a first installation, the RTM ISDN card must be installed in the top slot of the RMX chassis. The RTM

ISDN card must be seated opposite to an MPMx/MPMRx card located in the top slot on the front of the RMX.

An RMX Software License is included with the ISDN card and must be registered as part of the Product

Registration and Product Activation. See Register Product in the RealPresence Collaboration Server

(RMX) 1500/1800/2000/4000 Getting Started Guide .

To remove the blank cover from the rear of the RealPresence Collaboration Server (RMX)

2000:

1 Ensure that the power switch/circuit switch on the RealPresence Collaboration Server (RMX) 2000 is turned OFF (O).

2 Unscrew the captive screws on the rear panel of the RealPresence Collaboration Server (RMX)

2000 that secure the blank panel.

3 Use the metal ejector levers to pull off the blank panel.

Polycom, Inc. 29

Install the RealPresence Collaboration Server (RMX) 2000

To install RTM ISDN 2000 Card on RealPresence Collaboration Server (RMX) 2000

1 On the new RTM ISDN card, move the ejector levers to their fully open position.

2 Slide in the RTM ISDN card in the RealPresence Collaboration Server (RMX) 2000 slot.

An RTM ISDN card must connect directly to an MPMx/MPMRx card in the opposite-facing front slot.

3 Push the card into the slot until the ejector levers touch the front edge of the card cage.

4 Push the ejector levers to their fully closed position.

5 Tighten the captive screws on each side of the rear panel of the card, securing the RTM ISDN card to the Collaboration Server.

Mount the RealPresence Collaboration Server (RMX)

2000 in a Rack

The RealPresence Collaboration Server (RMX) 2000 must be lifted into the rack by two people.

There are two methods for installing the RealPresence Collaboration Server (RMX) 2000 in a 19” rack

(which must be lifted by two people):

● Using rack rail runners on the rack

Polycom, Inc. 30

Install the RealPresence Collaboration Server (RMX) 2000



Install the telescopic rail runners, as shown in Install the Telescopic Rail Runner on the Rack .

 Mount the RealPresence Collaboration Server (RMX) 2000 on top of the rail runners.

 Fasten the RealPresence Collaboration Server (RMX) 2000 to the rack spacers using the flat head screw (item 8) with flat washer (item 9) through the two holes in the

RealPresence Collaboration Server (RMX) 2000 front mounting brackets.

● Using a shelf

 Install the shelf, supplied by the rack manufacturer, in the rack.

 Mount the RealPresence Collaboration Server (RMX) 2000 on the shelf.

 Fasten the RealPresence Collaboration Server (RMX) 2000 to the rack with screws through the four holes in the RealPresence Collaboration Server 2000 front mounting brackets

Polycom, Inc. 31

Install the RealPresence Collaboration Server (RMX) 2000

Connect Cables to the RealPresence Collaboration

Server (RMX) 2000

Do not remove the protective caps from LAN1, LAN3 and ShMG ports when you connect the cables to RMX 2000.

Connect the following cables to the back panel:

● Required. Power cable.

● Required. On the RTM IP card, connect the LAN cable to LAN 2 .

A RealPresence Collaboration Server (RMX) 2000 always requires that an RTM IP card be installed in the bottom slot on the rear of the RealPresence Collaboration Server (RMX) 2000.

● RTM LAN card connections in MPMRx Card mode:

In MPMRx Card mode, an MPMRx card on the front of the RMX must always be seated or connected opposite to either an RTM LAN-4 ports or RTM ISDN card on the rear of the chassis. The RTM LAN-2 port card is not supported with MPMRx card.

If the RTM LAN-4 ports card is selected to install with the MPMRx card. Perform following steps to finish the LAN connections on the RTM LAN card:

 Required.

Install an RTM LAN-4 port card and connect the LAN cable to LAN 2.

Optional.

With Multiple Networks and LAN Redundancy configurations, connect the LAN cable to LAN 1 .

An RTM LAN type card is always required with Multiple Networks and LAN Redundancy configurations.

● RTM LAN card connections in MPMx card mode:

In MPMx Card mode, an MPMx card on the front of the RMX must always be seated or connected opposite to either an RTM LAN-2 ports card or an RTM LAN-4 ports card or RTM ISDN card on the rear of the chassis.

If either an RTM LAN-2 ports card or an RTM LAN-4 ports card is selected to install with the MPMRx card, perform following steps to finish the LAN connections on the RTM LAN card:

 When an RTM LAN-2 port card is installed, connect the LAN cable to LAN 2.

Optional.

With Multiple Networks and LAN Redundancy configurations, connect LAN cable to

LAN 1 .

 When RTM LAN-4 port card is installed, connect the LAN cable to LAN 4 .

Optional.

With Multiple Networks and LAN Redundancy configurations, connect the LAN cable to LAN 3 .

An RTM LAN type card is always required with Multiple Networks and LAN Redundancy configurations.

● Optional.

RTM ISDN card connections:

If either RTM ISDN card is selected to install with MPMx or MPMRx card, perform following steps to finish the cable connections on the RTM ISDN card:

 When the one LAN port RTM ISDN card is installed:

 Connect the E1/T1 cables to PRI ports.

 Connect the LAN cable to LAN 1 .

 When the four LAN ports RTM ISDN card is installed:

Polycom, Inc. 32

Install the RealPresence Collaboration Server (RMX) 2000

 Connect the E1/T1 cables to PRI ports.

 In MPMRx card mode, connect the LAN cable to LAN1 and LAN 2 .

 In MPMx card mode, connect the LAN cable to LAN 3 and LAN 4 .

RealPresence Collaboration Server (RMX) 2000 rear panel view with cables-MPMRx card(s)

RealPresence Collaboration Server (RMX) 2000 rear panel view with cables-MPMx card(s)

Polycom, Inc. 33

RealPresence Collaboration Server

(RMX) 2000 Components and

Components Replacement

Components of the RealPresence Collaboration Server (RMX) 2000 are located on both the front and rear of the MCU.

Note: Chassis types

Please verify the type of chassis used on your RMX 2000. Starting with version 4.0, a new environmentally friendly RMX 2000 chassis is in use. For more information, contact your next level of support.

RealPresence Collaboration Server (RMX) 2000 Front

Panel

The front panel provides access to the RMX 2000 main CNTL modules, MPMx/MPMRx modules, Power

Supply drawer, Status LEDs, and Fans.

RMX 2000 front panel

Polycom, Inc. 34

RealPresence Collaboration Server (RMX) 2000 Components and Components Replacement

The following table provides descriptions of each component.

RMX 2000 Component Description

Component

CNTL (CPU) Module

Power Supply Drawer

Fan Drawer

Multi Processor Module

(MPMx) Card

Multi Processor Module

(MPMRx) Card

Description

The CNTL module controls and manages the RMX 2000. The CNTL module has a ComExpress Intel i3 Processor, a 64GB Half Slim SSD and 8Gb DDR RAM.

The Operating System is Linux.

The Power Supply drawer is located below the MPMx/MPMRx Cards and is connected to the backplane by means of a power connector. It operates at

100-240 volts AC 50/60 Hz, and provides +48VDC 1KW output with built-in load sharing capabilities.

Three fans are mounted sideways in a drawer. Airflow is from right to left, and out the side of the MCU. The drawer is connected to the Back-plane by a connector.

The MPMx cards, perform the various RTP, audio and video processing functions on the RMX 2000 unit. TI processors are at the core of each MPMx card which are available in the following assemblies:

• MPMx -S

• MPMx -D

Notes:

RMX 2000 systems, which are shipped with MPMx media cards and CNTL 2000

Module BRD2534x-L0, do not support software version preceding V8.2.

Ensure that software appropriate to the MCU hardware configuration is installed in the

MCU.

• The MPMx card can work only with a new environmentally friendly D or E -type chassis and is disabled when inserted in a C-type chassis.

The MPMRx cards, perform the various RTP, audio and video processing functions on the RMX 2000 unit. TI processors are at the core of each MPMRx card which are available in two assemblies:

• MPMRx -S

• MPMRx -D

Notes:

• An MPMRx card on the front of the RMX must always be seated or connected opposite to either an RTM LAN or RTM ISDN card on the rear of the chassis.

• The MPMRx card(s) can only work with software version 8.3 or later. Ensure that software appropriate to the MCU hardware configuration is installed in the

MCU.

• The MPMRx card can work only with a new environmentally friendly D or

E-type chassis and is disabled when inserted in a C-type chassis.

MPMx and MPMRx Media Cards

The RealPresence Collaboration Server (RMX) 2000 unit can work with either MPMx or MPMRx (but not with both simultaneously) media cards. The card type installed in the system determines the Card

Configuration Mode.

● MPMRx cards are supported only with D & E type chassis and software version 8.3 or later.

● MPMx cards are supported only with D & E type chassis and software version 7.x or later.

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For more details about the chassis types, see

RealPresence Collaboration Server (RMX) Chassis Types .

ISDN support is the same for all card types.

MPMx and MPMRx Modes

MPMx and MPMRx cards installed in the system cannot be used simultaneously. The card type installed in the system determines the Card Configuration Mode. Therefore, the RMX can operate in either MPMx or

MPMRx mode.

● G.719 audio algorithm is not supported with MPMx and MPMRx cards.

Operating Mode Selection During Startup / Restart

When started with version 7.x installed, the RealPresence Collaboration Server (RMX) 2000 enters MPMx mode by default when no media cards are installed. In following situations, the RealPresence Collaboration

Server (RMX) 2000 can be switched between two card configuration modes:

● The RMX switches between MPMx and MPMRx Card Configuration Modes when MPMx/MPMRx cards are removed or swapped while the system is running.

● The switch between Card Configuration Modes occurs during the next restart.

Installing or swapping MPMx and MPMRx cards while the system is off will not cause a switch in the Card

Configuration Mode when the system is restarted – it will restart in the Card Configuration Mode that was active previous to powering down.

System Information Changes

The System Information includes License Information, and general system information, such as system memory size and Media Card Configuration Mode.

Prior to switching card configuration modes you must first perform a software upgrade to RMX version 8.3.x or later.

Current

Operating Mode

MPMRx

MPMx

MPM+

Media Cards to be Inserted

MPM Rx

MPMRx

Card(s) Supported Card(s) Disabled

MPMRx MPM, MPM+, MPMx

MPMx

MPM+

MPM & MPM+

MPM

Operating Mode

After Next Restart

MPMRx

Example 1:

Current status

● An RMX has two MPM+ cards installed.

● The Card Configuration Mode is MPM+ .

● Both MPM+ cards are enabled.

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Action

» Upgrade the RMX software version to 8.3.x or later, remove the MPM+ cards and insert the MPMRx card(s).

Result

● The Card Configuration Mode remains MPM+. The inserted MPMRx card is disabled .

After System Reset

● The Card Configuration Mode is MPMRx.

● The inserted MPMRx card is enabled .

Example 2:

Current status

● An RMX has one MPMx card installed.

● The Card Configuration Mode is MPMx and the MPMx card is enabled.

Action

» Upgrade the RMX software version to 8.3.x or later, remove the MPMx card and insert an MPMRx card.

Result

● The Card Configuration Mode remains MPMx.

● The inserted MPMRx card is enabled .

After System Reset

● The Card Configuration Mode is MPMRx .

● The inserted MPMRx card is enabled .

Example 3:

Current status

● An RMX has MPMx card installed.

● The Card Configuration Mode is MPMx and the MPMx card is enabled.

Action

» Upgrade the RMX software version to 8.3.x or later, remove the MPM+ card and insert an MPMRx card.

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Result

● The Card Configuration Mode remains MPMx.

● The inserted MPMRx card is enabled .

After System Reset

● The Card Configuration Mode is MPMRx

● The inserted MPMRx card is enabled .

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RealPresence Collaboration Server (RMX) 2000 Rear

Panel

The RMX 2000 rear panel contains the RTM IP card and, optionally, the RTM LAN and RTM ISDN card. The

RTM IP card must be located in the bottom slot in the rear of the RMX 2000. In addition, the rear panel houses the main power switch, AC inlet, a circuit breaker, and additional communications ports.

RTM IP Card

The RTM IP card provides system management based on the ATCA standard and connects to the backplane. It controls and monitors the system fans and regulates power supply. This card contains an

Ethernet Switch that manages the network of the system, routes data between the cards and components of the system and provides connectivity to external IP networks.

The RTM IP card provides following ports:

● Three LAN ports

● One 10/100Mb ShMG port, for internal use

● One Serial port, for internal use

● One USB port

Note: Port use

LAN1*, LAN3 and the 10/100Mb ShMG ports shall not be used and the plastic caps covering those ports should not be removed.

* With Multiple networks and LAN redundancy configurations, LAN 1 port is used. For more information, see LAN Redundancy and Multiple Network Services in the RealPresence

Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide .

For pin assignment information, see Pin Assignment of Ports on the RTM IP Card .

RMX 2000 RTM IP rear panel layout

The following items appear on the RMX 2000 rear panel.

RMX 2000 Rear Panel - RTM IP Component Description

Item

LAN 1

LAN 2

Description

NA - Disconnected. LAN 1 is covered with a plastic cap that should not be removed.

Used for the Network connection.

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RMX 2000 Rear Panel - RTM IP Component Description

Item

LAN 3

10/100 ShMG

Serial

USB

Standby button

Description

For Remote Access only using the Alternate Management Network . For more information, see Appendix G in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000

Administrator’s Guide .

Note: When not in use, LAN 3 is covered with a plastic cap that should not be removed.

NA - For debugging purposes only.

Note: 10/100 ShMG is covered with a plastic cap that should not be removed.

NA - For debugging purposes only.

USB key connection. For more information, see First Time Installation and Configuration in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s

Guide .

Toggle between ON/OFF and standby. Use this button to either perform Diagnostics or

Software Recovery on the RealPresence Collaboration Server (RMX) 2000 after turning the system ON.

Short press (2 seconds) - Media Card Diagnostics.

Long press (10 seconds) - Media and RTM IP Software Recovery.

RTM ISDN Card

The RTM ISDN card connects directly to an MPMx/MPMRx. The RTM ISDN card routes data between the

MPMx/MPMRx cards and components of the system, converts ISDN T1/E1 media to IP packets and provides connectivity to external ISDN networks.

The RTM ISDN card is installed in the rear panel of the RMX interfaces between the RMX unit and the ISDN switch. In an RealPresence Collaboration Server (RMX) 2000 with a single MPMx/MPMRx card, the RTM

ISDN card must be installed in the rear panel slot on the same level as the MPMx/MPMRx card. In an RMX with two MPMx/MPMRx cards – the RTM ISDN card can be installed in either of the two rear panel card slots. Up to two RTM ISDN cards can be installed in one RealPresence Collaboration Server (RMX) 2000.

Two RTM ISDN cards are available as below:

●

RTM ISDN card - 12 PRI ports, one LAN port

●

RTM ISDN card - 9 PRI ports, four LAN ports

RTM ISDN card - 12 PRI ports, one LAN port

The rear panel layout for the ISDN card is shown next.

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RTM ISDN card - 12 PRI ports, one LAN port rear panel layout

The RTM ISDN card provides following ports:

● 12 PRI ports:

Any PRI port can work as either E1 or T1 port, and each ISDN card can support up to 7 E1 or 9 T1 ports. With two ISDN cards equipped, a total of 14 E1 or 18 T1 ports can be used for connecting external ISDN networks.

Note: E1 and T1

E1 and T1 spans cannot be connected simultaneously to the same card, therefore, it is not possible to have a mixed E1 and T1 ISDN Network Service

● One 1Gb LAN port:

Note: 200 audio participants

The RTM ISDN card supports 200 audio participants, regardless of whether the spans are E1 or T1.

RTM ISDN card

-

9 PRI ports, four LAN ports

The RTM ISDN card supports configuration of Multiple Network services, and the configuration of LAN redundancy. The RTM ISDN cards can be used with MPMx or MPMRx media cards. The rear panel layout for the ISDN card is shown next.

Note: Software version

The RTM ISDN card with 9 PRI ports and four LAN ports, with part number BRD 2501x-L0, is not supported by software versions preceding version 8.4.1. Upgrade the software version to 8.4.1 or a higher version before use this card.

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RTM ISDN card - 9PRI ports, four LAN ports rear panel layout

The RTM ISDN card provides following ports and switch:

● 9 PRI ports:

Note: E1 and T1

E1 and T1 spans cannot be connected simultaneously to the same card, therefore, it is not possible to have a mixed E1 and T1 ISDN Network Service

● Four 1Gb LAN ports:

Note: 200 audio participants

The RTM ISDN card supports 200 audio participants, regardless of whether the spans are E1 or T1.

● DBG port:

DBG port is an debug port for technician or field support use.

● ARM/CM switch:

ARM/CM is a switch for technician or field support use. The switch decides the output source between CM or DSP UART for DBG port.

For pin assignment information, see Pin Assignment of Ports on the RTM ISDN Card

ISDN Clock Source

Each RTM ISDN card has its own primary and secondary clock source. The first span to synchronize becomes the primary clock source and the second span to synchronize becomes the secondary clock source. This clock is used to synchronize ISDN spans only (it is not the system clock).

A single clock source triggers an alarm that can be turned off by setting the appropriate flag in the system configuration.

RTM LAN Card

Two RTM LAN cards are available as below:

●

RTM LAN card - four LAN ports

●

RTM LAN card - two LAN ports

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RTM LAN card - four LAN ports

The RTM LAN card routes data between the MPMx/MPMRx cards and components of the system, and sends media by IP packets and provides connectivity to external IP networks.

Note: MPMx/MPMRx card and RTM LAN card

• An MPMx/MPMRx card on the front of the RMX must always be seated or connected opposite to either an RTM LAN card or RTM ISDN card on the rear of the chassis.

• On the RealPresence Collaboration Server (RMX) 2000 with MPMx card(s), the RTM LAN card(s) is optional.

The four ports RTM LAN card is required on the RealPresence Collaboration Server (RMX) 2000 when

MPMRx cards are installed on the system. An RTM LAN card must connect directly to an MPMx/MPMRx card. In an RealPresence Collaboration Server (RMX) 2000 with a single MPMx/MPMRx card, the RTM

LAN card must be installed in the rear panel slot at the top slot at the same level as the MPMx/MPMRx card.

On the RealPresence Collaboration Server (RMX) 2000, LAN port 2 is used to connect the LAN cable. LAN port 1 is the redundant port*.

Note: Multiple Networks and LAN Redundancy

• * When using an MPMx card with the four ports RTM LAN card, connect the LAN cable to LAN 4 .

With Multiple Networks and LAN Redundancy configurations, connect to LAN 3 .

• The RTM LAN type card is always required with Multiple Networks and LAN Redundancy configurations.

Figure below shows the RTM LAN card with four LAN ports

RTM LAN card - four LAN ports

Ports on the RTM LAN card with four LAN ports are:

● Four 1Gb LAN ports No. 1-4

● One DBG - Debug port, for internal use.

● ARM/CM - Switch, for internal use.

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RTM LAN card - two LAN ports

The RTM LAN card routes data between the MPMx cards and components of the system, and sends media by IP packets and provides connectivity to external IP networks.

Note: RTM LAN card with two LAN ports

• On the RMX 2000 the two ports RTM LAN cards cannot be used with the MPMRx.

• On the RMX 2000 with MPMx card(s), the RTM LAN card(s) is optional.

• An MPMx card on the front of the RMX must always be seated or connected opposite to either an RTM LAN or RTM ISDN card on the rear of the chassis.

• The RTM LAN type card is always required with Multiple Networks and LAN Redundancy configurations.

However on systems with ISDN networks, the RTM ISDN can also be used instead of the RTM LAN.

An RTM LAN card must connect directly to an MPMx card. In an RMX with a single MPMx card, the RTM

LAN card must be installed in the top slot rear panel slot at the same level as the MPMx card.

The RTM LAN card with two LAN ports is shown next:

RTM LAN Card - two LAN ports

Two 1Gb LAN ports No. 1-2 are on this RTM LAN card.

For pin assignment information, see Pin Assignment of Ports on the RTM LAN Card

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RealPresence Collaboration Server (RMX) 2000 LEDs

The RealPresence Collaboration Server (RMX) 2000 includes LEDs located on the front panel and rear panel. On the front panel, the LEDs reflect the state of the components. The LEDs on the rear panel indicate the state of the external connections and the status of the RTM IP card.

Front Panel LEDs

The following items appear on the RMX 2000 front panel.

RMX 2000 Front Panel LEDs

LED ID Component

Fan Status

Power Status

Media Card ERR

RDY

ACT

LED Color

Green

Red

Green

Red

Green

Amber

Blue

Description

OK.

Warning - Fan or power failure.

OK.

Error - Problem with power supply.

When the power cable is unplugged, the FAIL LED is lit 2-3 seconds before turning OFF.

ON - Major error on card.

Flashes - During card startup.

ON - The card has completed startup successfully, after the

ERR, RDY & ACT LEDs have stopped flashing.

Flashes - During card startup.

ON - At least one participant is connected to a conference.

Flashes - During card startup.

Flashes - Shut down process initiated by lightly pulling the CPU ejector levers. This LED flashes in synchronization with the HS

LED on the CNTL card.

ON - Card is in a power down mode.

Card removal Initiated - The card can be removed safely once the CPU ejector levers are fully open.

Card Insertion Initiated - If during the startup phase the blue

HS LED remains lit, please ensure that the card is properly seated in the chassis. If this problem persists, contact your next level of support.

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RMX 2000 Front Panel LEDs (continued)

Component

CNTL Unit

LED ID

ERR

LED Color

Red

RDY

ACT

Green

Amber

Red

Blue

Description

ON - Major system error. In case of an active alarm this light is

ON, and the RDY green is OFF.

OFF - Normal.

Flashes - During system startup.

ON - CPU card has successfully completed startup. This light turns green after completing the entire system configuration.

OFF - Turns OFF when the ERR red LED is activated.

Flashes - During system startup.

ON - At least one endpoint is connected to the system.

Flashes - During system startup.

OFF - Normal.

Flashes - Hard disk is active.

Flashes - Indicates when the power down process is initiated on the Media card. This LED flashes in synchronization with the HS

LED on the Media card.

OFF - Normal

ON - CPU may be removed.

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RealPresence Collaboration Server (RMX) 2000 Rear Panel LEDs

This section introduces LEDs on the RealPresence Collaboration Server (RMX) 2000 rear panel.

RTM IP Card

The following LEDs appear on the RTM IP card.

RTM IP LEDs

Component

LAN (1-3)

LED Name

LNK

LED Color

Green

10/100 ShMG

SLOT (1-4)

ShMG

STANDBY

1 Gb

LNK

100

1Gb (1-4)

LNK (1-4)

ERR

ACT

RDY

Green

Amber

Green

Amber

Green

Red

Amber

Green

Blue

Green

Description

ON with an active network connection, flickers with Packet activity.

ON with a 1Gb online connection.

ON with an active network connection, flickers with Packet activity.

ON when active network is

10/100Mb.

ON with a 1Gb online connection, flickers with Packet activity.

ON with an active network connection, flickers with Packet activity.

ON - Major error on RTM card.

Flashes - During system startup.

ON - Packet flow to and from the MCU chassis.

Flashes - During system startup.

ON - RTM IP card has successfully completed startup.

Flashes - During system startup.

Hot swap not supported.

OFF - Normal.

Flashes for a second during initial power up.

When the user in the RMX Manager/ RealPresence

Collaboration Server Client presses the System Shut Down

(red) button in the Hardware Monitor tool bar, the system should enter a standby mode and the LED turns ON. Only the media and control unit cards are in a standby mode.

Shelf Manager remains active.

Turn the system OFF/ON to exit the standby mode.

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RTM ISDN Card - 12 PRI ports, one LAN port

The following LEDs appear on the RTM ISDN card with 12 PRI ports and one LAN port.

RTM ISDN LEDs

Function Name

LAN 1 1 Gb

LED Color

Amber

Description

ON when 1Gb connection is online, flickers with Packet activity.

PRI

ShMG

LNK

Green

OFF

Green

Red

Blue

ON with an active network connection, flickers with Packet activity.

Span x not in use.

Span x is OK.

Span x red alarm (LOS - Loss of Signal)

OFF - Normal.

RTM ISDN Card - 9 PRI ports, four LAN ports

The following LEDs appear on the RTM ISDN Card with 9 PRI ports and four LAN ports.

RTM ISDN LEDs

Function Name

PRI

LAN 1-4 - 1 Gb

LAN 1-4 - LNK

LED Color

Blue

OFF

Green

Red

Amber

Green

Description

OFF - Normal.

Flashes - During the startup of a media card and control unit.

Also flashes when the RTM LAN card is powered down.

ON - RTM LAN card may be removed.

Span x not in use.

Span x is OK.

Span x red alarm. (LOS - Loss of Signal)

ON when 1Gb connection is online, flickers with Packet activity.

ON with an active network connection, flickers with Packet activity.

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RTM LAN LEDs - four LAN Ports

The four LAN ports RTM LAN card is shown next.

The following LEDs appear on the four ports RTM LAN card:

RTM LAN LEDs

Function Name

LAN 1-4

LED Name LED Color

1 Gb Amber

LNK Green

Blue

Description

ON when 1Gb connection is online, flickers with Packet activity.

ON with an active network connection, flickers with Packet activity.

OFF - Normal.

Flashes - During the startup of a media card and control unit.

Also flashes when the RTM LAN card is powered down.

ON - RTM LAN card may be removed.

RTM LAN LEDs - two LAN Ports

The two LAN ports RTM LAN card is shown next.

The following LEDs appear on the two ports RTM LAN card:

RTM LAN LEDs

Function Name

LAN 1-2

LED Name LED Color

1 Gb Green

LNK Amber

Description

ON when 1Gb connection is online, flickers with Packet activity.

ON with an active network connection, flickers with Packet activity.

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RTM LAN LEDs

Function Name

RealPresence Collaboration Server (RMX) 2000 Components and Components Replacement

LED Name LED Color

Blue

Description

OFF - Normal.

Flashes - During the startup of a media card and control unit.

Also flashes when the RTM LAN card is powered down.

ON - RTM LAN card may be removed.

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RealPresence Collaboration Server (RMX) Chassis

Types

The RealPresence Collaboration Server (RMX) chassis can be of type A/B/C/D/E. The environmentally friendly D or E-type chassis (indicated by the letter D or E in the Part Number) is required for use with

MPMx/MPMRx card(s).

The chassis types can be viewed by clicking Hardware Monitor > Properties.

The RealPresence Collaboration Server (RMX) 2000 General Info dialog box opens.

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Component Replacement

The RMX 2000 is designed with ease of maintenance in mind. Most components are swappable and are accessible directly via the front panel or the rear panel.

Note: Hot swappable?

Only MPMx/MPMRx cards are Hot Swappable. The RTM IP and RTM ISDN card are not Hot

Swappable. System shutdown is required when replacing the RTM ISDN or RTM IP card.

The following sections describe how to replace faulty components:

●

CNTL Module, see Replace the CNTL Module .

● Power Supply Module, see

Replace the Power Supply Module .

●

Fan Drawer, see Replace the Fan Drawer .

● MPMx/MPMRx card. This card is hot-swap enabled. See

Replace a Faulty MPMx/MPMRx Card .

●

RTM ISDN card, see Install or Replace the RTM ISDN Card

● RTM IP card, see

Replace the RTM IP Card .

Caution: Before replacing any components

• All maintenance tasks are to be performed by qualified, authorized personnel.

• Use only replacement parts supplied by your dealer.

• Follow all procedures. Do not skip any steps.

Before replacing parts:

● To ensure a part needs replacing, complete the troubleshooting procedures.

● Identify exactly which part needs replacing.

● Make sure you have the correct replacement part on hand.

● Make sure you are using proper ESD equipment, to prevent damage to the system

Note: Blue HS LED

On all cards, if during the startup phase the blue HS LED remains lit, please make sure that the card is properly seated in it’s slot. If this problem persists, contact your next level of support.

Use the PMC Compatible Ejector Lever

On the RMX 2000 most components are fitted with identical ejector levers that are used to release or fasten the components to their slot.

The ejector levers can be moved to three positions:

1 Closed/Locked - The ejector levers are pushed up against the card panel and the lock catch is in the standard closed position (as shown below).

In this position the card is locked in the MCU housing and cannot be removed.

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2 Partially Open - The ejector levers are partially open and the blue HS LEDs on the card and the

Control Unit are flashing. When the blue LEDs are constantly lit the card is in a powered-down mode and can be safely removed.

3 Fully Open - The ejector levers are in the fully open position. In this position the card is released from the MCU housing and can be removed.

To open and close the ejector levers:

● Unlocking the Lock Catch - With your thumb on the handle ( 2 ) and your index finger on the lock catch ( 1 ), pinch thumb and finger together while lifting the handle away from the chassis.

Note: Initiated process cannot be terminated

Once the removal sequence is initiated the process cannot be terminated, and the HS led flashes when activated.

● Closing the Lever - With your thumb on the handle ( 2 ), press the lever against the panel until it clicks into place.

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Replace the CNTL Module

The CPU module is the management system of the RealPresence Collaboration Server (RMX) 2000. Use the following procedure to replace a CNTL Module.

To replace the CNTL module:

1 Ensure that power switch on the RMX 2000 is turned OFF (O).

2 Unscrew the captive screws on the front panel of the RMX 2000 that secure the CNTL Module.

3 Use the metal ejector lever to pull the CNTL Module out of its slot in the Backplane.

4 Carefully slide the CNTL Module out through the front panel.

5 On the CNTL Module to be installed, move the ejector lever to the fully open position.

6 Slide in the replacement CNTL Module.

7 Push the CNTL Module firmly into the Backplane, making sure it is properly seated in its slot.

8 Ensure that the metal ejector lever is fully retracted into its housing.

9 Tighten the captive screws on the front panel of the RMX 2000 to secure the Functional CNTL

Module.

10 Turn ON the RMX 2000.

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Replace the Power Supply Module

A single supply unit powers the RMX 2000. Use the following procedure to replace a Power Supply.

Warning: Verify power supply type

Please verify the type of power supply used on your RMX 2000. Do not insert a different type of power supply than the type currently installed on your system.

To replace the Power Supply Module:

1 Ensure that the power switch on the RMX 2000 is turned OFF (O) and that the power cords are disconnected from the MCU.

2 Unscrew the captive screws on the front panel of the RMX 2000 that secure the Power Supply unit.

3 Use the finger grip to pull the Power Supply unit out of its slot in the Backplane.

4 Carefully slide the Power Supply unit out through the front panel.

5 Slide in the replacement Power Supply unit.

6 Push the Power Supply unit firmly into the Backplane, making sure it is properly seated in its slot.

7 Tighten the captive screws on the front panel of the RMX 2000 that secure the Power Supply unit.

8 Turn ON the RMX 2000.

Note: MPMx and MPMRx card mode

For more information on the Card Configuration Modes after reset, see MPMx and MPMRx Modes .

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Replace the Fan Drawer

Three fans are mounted in the Fan drawer, where the airflow is from right to left. Should one of these fans fail as indicated by a Fan LED, you are required to replace the Fan drawer.

To replace the Fan Drawer:

1 Unscrew the captive screws on the front panel of the RealPresence Collaboration Server (RMX)

2000 to secure the Fan drawer.

2 Use the metal ejector levers to pull the Fan drawer out of its slot in the Backplane.

3 Carefully slide the Fan drawer out through the front panel.

Caution: Fan drawer replacement must be done immediately

The Fan drawer can be replaced when the RealPresence Collaboration Server (RMX) 2000 unit is

ON, however a replacement drawer must be inserted immediately. The temperature increase is detected by the system; when critical, a system shutdown is initiated.

4 Slide in the replacement Fan drawer.

5 Push the Fan drawer firmly into the Backplane, making sure it is properly seated in its slot.

6 Tighten the captive screws on the front panel of the RMX 2000 that secure the Fan drawer.

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Replace a Faulty MPMx/MPMRx Card

All MPMx/MPMRx cards can be installed or removed while the RMX 2000 is powered on and operating.

Prior to removing an MPMx/MPMRx card the captive screws must be unscrewed and the ejector levers must be opened to initiate a “power down” on the card.

To replace a faulty MPMx/MPMRx card:

1 If applicable, loosen the captive screws and remove the slot cover.

2 Power down the card by partially opening the ejector levers until the blue HS LED on the card and the Control Unit start to flash.

Caution: Initiated process cannot be terminated

Once the removal sequence is initiated the process cannot be terminated and the HS LED flashes.

3 The power off sequence for the interconnected MPMx/MPMRx and RTM ISDN cards are initiated as follows:

 All participant connections on the card are disconnected.

 A fault is generated on the system.

 For each disconnected participant, a participant disconnection event is written to the CDR with the disconnection cause Disconnected by Operator.

 New participant connections are blocked when the card is removed.

 If an RTM ISDN card is connected to the MPMx/MPMRx card it is also powered off and all H.320 and ISDN-Voice participants are disconnected.

 When an RTM ISDN card is removed, its resources are deducted from the Resource list.

 A Log File entry is written indicating MPMx/MPMRx card removal.

 Port usage is re-calculated and the Port Gauges and the Video Port Configuration dialog boxes are updated.

4 When the blue HS LEDs on the MPMx/MPMRx, RTM ISDN and Control Unit stop flashing and remain lit, unscrew the captive screws and move the ejector levers to their fully open position and remove the MPMx/MPMRx card.

5 Carefully slide the MPMx/MPMRx card out through the front panel.

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Install the Replacement MPMx/MPMRx Card

If only one media card is installed in the system, it must be inserted in the top slot of the RMX chassis.

To install a replacement MPMx/MPMRx Card:

1 On the card to be installed, move the ejector levers to their fully open position.

2 Slide in the replacement MPMx/MPMRx card.

3 Push the MPMx/MPMRx card firmly into the Backplane, making sure it is properly seated in its slot.

4 Ensure that the metal ejector levers are fully retracted into their housings.

5 Tighten the captive screws on the front panel of the RMX that secure the MPMx/MPMRx card to the chassis.

Install a New MPMx/MPMRx Card in a Powered on RMX 2000

If only one media card is installed in the system, it must be inserted in the top slot of the RMX chassis.

To install a new MPMx/MPMRx card in a powered on RMX 2000:

1 If applicable, loosen the captive screws and remove the slot cover.

2 On the card to be installed, move the ejector levers to their full open position.

3 Insert the card into the slot until the ejector levers touch the front edge of the card cage.

4 Push the ejector levers to their closed position and tighten the captive screws on each side of the card, securing the MPMx/MPMRx card to the RMX.

The blue HS LEDs on the MPMx/MPMRx card and the Control Unit start flashing and the power on cycle for the card is initiated:

 The card’s resources are added to the system resources list.

 The number of available resources on the RMX is usually increased to the current CFS license level.

 Port usage is re-calculated and the Port Gauges and the Video Port Configuration are updated.

When the power on cycle of the MPMx/MPMRx card is completed, the blue HS LEDs will turn OFF.

The green RDY LED on the MPMx/MPMRx card switches on and remains lit.

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Replace the RTM IP Card

The RTM IP card on the rear of the RMX 2000 provides connectivity to all the MCU modules. Use the following procedure to replace the RTM IP card.

To replace the RTM IP card:

1 Ensure that the power switch on the RMX 2000 is turned OFF (O).

2 Unscrew the captive screws on the rear panel of the RMX 2000 that secure the RTM IP card.

3 Use the metal ejector levers to pull the RTM IP card out of its slot in the backplane.

4 Carefully slide the RTM IP card out through the rear panel.

5 On the card to be installed, move the ejector levers to their fully open position.

6 Slide in the replacement RTM IP card.

7 Push the RTM IP card firmly into the backplane, making sure it is properly seated in its slots.

8 Ensure that the metal ejector levers are fully retracted into their housings.

9 Tighten the captive screws on the rear panel of the RMX 2000 that secure the RTM IP card.

10 Turn ON the RMX 2000.

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Remove the Blank Cover from the Rear Panel

Use the following procedure to remove the blank cover.

To remove the blank cover from a rear panel:

1 Ensure that the power switch/circuit switch on the RMX is turned OFF (O).

2 Unscrew the captive screws on the rear panel of the RMX that secure the blank panel.

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RealPresence Collaboration Server (RMX) 2000 Components and Components Replacement

Install or Replace the RTM ISDN Card

As a first installation, the RTM ISDN card must be installed in the top slot of the RMX chassis. The RTM

ISDN card must be seated opposite to an MPMx/MPMRx card located in the top slot on the front of the RMX.

Prior to adding the RTM ISDN card you must have your ISDN product license available. For more information, see First Entry Power-up and Configuration in the RealPresence Collaboration Server

(RMX)1500/1800/2000/4000 Getting Started Guide .

Remove the Blank Cover

For details, see Remove the Blank Cover from the Rear Panel .

Remove an Existing RTM ISDN Card

Carry out the following procedures to remove an existing RTM ISDN card.

To remove an existing RTM ISDN card:

1 Ensure that the power switch on the RMX 2000 is turned OFF (O).

2 Unscrew the captive screws that fasten the card to the MCU. Use the metal ejector levers to pull the card out of its slot from the backplane.

3 Slide out the RTM ISDN card.

Install a New or Replacement RTM ISDN Card

Carry out the following procedure to install a new RTM ISDN card or replace an existing one.

To install a new or replacement RTM ISDN card:

1 On the new RTM ISDN card move the ejector levers to their fully open position.Slide in the RTM

ISDN card in the RMX slot.

Note: RTM ISDN card and MPMx/MPMRx card

An RTM ISDN card must connect directly to an MPMx/MPMRx card in the opposite facing front slot.

2 Push the card into the slot until the ejector levers touch the front edge of the card cage.

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3 Push the ejector levers to their fully closed position.

4 Tighten the captive screws on each side of the rear panel of the card, securing the RTM ISDN card to the RMX.

5 Connect the RJ-45 terminated PRI cables into any PRI port.

6 Turn ON the RMX.

7 Login on to the RealPresence Collaboration Server Web Client.

When a new ISDN card is installed you are required to do the following:

● Update your licence. For more information see First Entry Power-up and Configuration in the

RealPresence Collaboration Server (RMX)1500/1800/2000/4000 Getting Started Guide .

● In the ISDN Network Services define a New ISDN Network Service. For more information, see

Adding/Modifying ISDN Network Services in the RealPresence Collaboration Server (RMX)

1500/1800/2000/4000 Administrator’s Guide .

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Install or Replace the RTM LAN

The RTM LAN card on the rear of the RMX 2000 provides connectivity to all the MCU modules. The RTM

LAN card must be seated opposite to an MPMx/MPMRx card located in the top slots on the front of the RMX.

Remove the Blank Cover (for new installations)

For details, see Remove the Blank Cover from the Rear Panel .

Remove an Existing RTM LAN Card

Use the following procedure to remove the RTM LAN card from its slot (not required when installing a new card).

To remove an existing RTM LAN card:

1 Ensure that the power switch/circuit switch on the RMX 2000 is turned OFF (O).

2 Remove the cables connected to the card.

3 Unscrew the captive screws on the rear panel of the RMX 2000 that secure the RTM LAN card.

4 Use the ejector levers to pull the card out of its slot.

5 Carefully slide the RTM LAN card out through the rear panel.

Insert the RTM LAN (with four LAN ports) to its Slot

Use the following procedure to insert the RTM LAN card into its slot (not required when installing a new card).

To install the RTM LAN card (with four LAN ports) into its slot:

1 On the card to be installed, move the ejector levers to their fully open position.

2 Slide in the replacement RTM LAN card.

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Note: RTM LAN card and MPMx/MPMRx card

An RTM LAN card must connect directly to an MPMx/MPMRx card in the opposite front slot.

3 Push the RTM LAN card firmly into the media card, making sure it is properly seated in its slots.

4 Ensure that the metal ejector levers are fully retracted into their housings.

5 Tighten the captive screws on the rear panel of the RMX 2000 that secure the RTM LAN card.

6 Reconnect the cables.

7 Turn ON the RMX 2000.

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Pin Assignment

Pin Assignment of Ports on the RTM IP Card

This section introduces the pin assignment of Serial port and LAN ports on the RTM IP 2000 card.

Serial (Debug) Port Pin Assignment

The figure and table below show the pin assignment of Serial port on the RTM IP 2000 card. DB-9 connector terminated serial cable is used for connecting the port.

Serial Port Pin Assignment

Pin

Signal Name

N/A

RxD

TxD

N/A

GND

N/A

Description

No Connection

Receive Data

Transmit Data

No Connection

Ground

No Connection

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Pin Assignment

LAN Ports 1-3 Pin Assignment

The figure and table below show the pin assignment of LAN ports 1-3 on the RTM IP 2000 card. RJ45 connector terminated cable is used for connecting the port.

LAN Ports 1-3 Pin Assignment

Pin

Signal Name

BI_DA+

BI_DA-

BI_DB+

BI_DB-

BI_DC+

BI_DC-

BI_DD+

BI_DD-

Description

Bidirectional pair A+

Bidirectional pair A-

Bidirectional pair B+

Bidirectional pair B-

Bidirectional pair C+

Bidirectional pair C-

Bidirectional pair D+

Bidirectional pair D-

LAN Port ShMG Pin Assignment

The figure and table below show the pin assignment of LAN port ShMG on the RTM IP 2000 card. RJ45 connector terminated cable is used for connecting the ports.

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LAN Port ShMG Pin Assignment

Pin

Signal Name

Tx+

Tx-

Rx+

N/A

Rx-

N/A

Description

Transmit Data+

Transmit Data-

Receive Data+

No Connection

Receive Data-

No Connection

Pin Assignment

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Pin Assignment

Pin Assignment of Ports on the RTM ISDN Card

This section introduces the pin assignment of PRI ports and LAN ports on the RTM ISDN card.

PRI Port Pin Assignment

The figure and table below show the pin assignment of PRI ports on the RTM ISDN card. RJ45 connector terminated cable is used for connecting the ports.

PRI Port Pin Assignment

Pin

Signal Name

Rx/Ring

Rx/Tip

N/A

Tx/Ring

Tx/Tip

N/A

Description

Receive Ring

Receive Tip

No connection

Transmit Ring

Transmit Tip

No connection

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Pin Assignment

LAN Port Pin Assignment

The figure and table below show the pin assignment of LAN ports on the RTM ISDN card. RJ45 connector terminated cable is used for connecting the port.

LAN Port Pin Assignment

Pin

Signal Name

BI_DA+

BI_DA-

BI_DB+

BI_DB-

BI_DC+

BI_DC-

BI_DD+

BI_DD-

Description

Bidirectional pair A+

Bidirectional pair A-

Bidirectional pair B+

Bidirectional pair B-

Bidirectional pair C+

Bidirectional pair C-

Bidirectional pair D+

Bidirectional pair D-

DBG (Debug) Port Pin Assignment

The figure and table below show the pin assignment of DBG port, the serial (Debug) port on the RTM ISDN card - 9 PRI ports, four LAN ports . RJ45 connector terminated serial cable is used for connecting for this port.

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DBG (Debug) Port Pin Assignment

Pin

Signal Name

N/A

GND

RxD

TxD

N/A

Description

No connection

Ground

Receive Data

Transmit Data

No connection

Pin Assignment

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Pin Assignment

Pin Assignment of Ports on the RTM LAN Card

This section introduces the pin assignment of DBG port and LAN ports on the RTM LAN card.

LAN Ports Pin Assignment

The figure and table below show the pin assignment of LAN ports on the RTM LAN card. RJ45 connector terminated cable is used for connecting the ports.

LAN Ports Pin Assignment

Pin

Signal Name

BI_DA+

BI_DA-

BI_DB+

BI_DB-

BI_DC+

BI_DC-

BI_DD+

BI_DD-

Description

Bidirectional pair A+

Bidirectional pair A-

Bidirectional pair B+

Bidirectional pair B-

Bidirectional pair C+

Bidirectional pair C-

Bidirectional pair D+

Bidirectional pair D-

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Pin Assignment

DBG (Debug) Port Pin Assignment

The figure and table below show the pin assignment of DBG, the serial (Debug) port on the RTM LAN card

- four LAN ports . RJ45 connector terminated serial cable is used for connecting the port.

DBG (Debug) Port Pin Assignment

Pin

Signal Name

N/A

GND

RxD

TxD

N/A

Description

No connection

Ground

Receive Data

Transmit Data

No connection

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Mainos