HP (Hewlett-Packard) 5000 GN Printer User manual

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HP LaserJet 5000, 5000 N, and 5000 GN Printers

User's Guide

Company 1997

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Publication number

C4110-90901

First Edition, October 1997

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information.

HEWLETT-PACKARD

SPECIFICALLY DISCLAIMS

THE IMPLIED WARRANTY

OF MERCHANTABILITY AND

FITNESS FOR A

PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

Adobe, PostScript, and Adobe

Photoshop are trademarks of

Adobe Systems Incorporated which may be registered in certain jurisdictions.

Arial, Monotype, and Times

New Roman are U.S. registered trademarks of the

Monotype Corporation.

CompuServe is a U.S. trademark of CompuServe,

Inc.

Helvetica, Palatino, Times, and

Times Roman are trademarks of Linotype AG and/or its subsidiaries in the U.S. and other countries.

Microsoft, MS Windows,

Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.

TrueType is a U.S. trademark of

Apple Computer, Inc.

E NERGY S TAR is a U.S. registered service mark of the

U.S. EPA.

Hewlett-Packard Company

11311 Chinden Boulevard

Boise, Idaho 83714

Take a look at all that HP Support has to offer!

Thank you for your purchase. Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners that are designed to give you the results you need, quickly and professionally.

HP Support

Online Services: for 24-hour access to information over your modem, we suggest these services:

World Wide Web URL - Printer drivers, updated HP printer software, plus product and support information may be obtained from the following URLs: in the U.S.: http://www.hp.com

in Europe: http://www2.hp.com

Printer drivers may be obtained from the following sites: in Japan: in Korea: in Taiwan: ftp://www.jpn.hp.com/drivers/ http://www.hp.com.kr

http://www.hp.com.tw or from a local driver website of http://www.dds.com.tw

Obtaining Software Utilities and

Electronic Information for U.S. and Canada:

For Asia-Pacific Countries:

HP Bulletin Board Service - Our electronic download service provides convenient access to HP printer drivers, updated HP printer software, product information, and troubleshooting hints. Set your communications software to N,8,1 and dial or use: in the U.S. and Canada:(1) (208) 344-1691 in Taiwan: in Korea: in Australia: in New Zealand: in China:

(886) (2) 923-3233

HITEL or CHOLIAN (Go HPK)

(61) (3) 9890-0276

(64) (9) 356-3660

(86) (10) 6261-4172

European Bulletin Board Service numbers are listed at http://www2.hp.com.

America Online - (America Online/Bertelsmann is available in France, Germany, and UK) - Printer drivers, updated HP printer software, and support documentation to help answer your questions on HP products are available. Use Keyword HP to start your tour or call (1) (800) 827-6364 and ask for representative #1118 to subscribe.

CompuServe - Printer drivers, updated HP printer software, and interactive sharing of technical information with other members is available on CompuServe's HP User’s forums (GO HP), or call (1) (800) 524-3388 and ask for representative #51 to subscribe. (CompuServe is also available in the U.K., France, Belgium, Switzerland,

Germany, and Austria.)

Phone:

(1) (970) 339-7009

Fax:

(1) (970) 330-7655

Mail: Hewlett-Packard Co.

P.O. Box 1754

Greeley, CO 80632

U.S.A.

Contact Fulfill Plus at (65) 740-4477 (Hong Kong, Indonesia, Philippines, Malaysia, or Singapore). For Korea, call (82) (2) 3270-0805 or (82) (2) 3270-0893.

For Australia, New Zealand, and

India:

For European English:

For Australia and New Zealand, call (61) (2) 565-6099.

For India, call (91) (11) 682-6035.

For U.K., call (44) (142) 986-5511. For Ireland and outside U.K., call (44) (142) 986-5511.

Call (1) (800) 538-8787 (U.S.) or (1) (800) 387-8164 (Canada).

HP Direct Ordering for

Accessories and Supplies:

HP Support Assistant compact disc:

HP Service Information:

This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call (1) (800) 457-1762. In Hong Kong,

Indonesia, Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477.

To locate HP-authorized dealers, call (1) (800) 243-9816 (U.S.) or (1) (800) 387-3867

(Canada).

iii

HP Support (Continued)

HP Service Agreements: Call (1) (800) 446-0522 (U.S.) or (1) (800) 268-1221 (Canada).

HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice.

Australia

Austria

(61) (3) 9272-2627

(43) (1) 0660-8128

Korea

Malaysia

(82) (2) 769-0543

(60) (3) 298-2478

Belgium (Dutch)

Belgium (French)

Canada

China

(32) (2) 0800-11906

(32) (2) 0800-17043

(1) (800) 333-1917

(86) (10) 6505-5280

Netherlands

New Zealand

Norway

Portugal

(31) (20) 0800-222420

(64) (9) 356-6642

(47) 800-11319

(351) (1) 0505-313342

Denmark

English (outside of U.K.)

Finland

France

Germany

Hong Kong

Hungary

India

Indonesia

Italy

Japan

(45) 8001-0453

(31) (20) 681-5792

(358) (9) 0800-13134

(33) (146) 0800-905900

(49) (13) 081-0061

(852) 2506-2422

(36) (1) 252-4647

(91) (11) 682-6035

(62) (21) 352-2044

(39) (2) 1678-59020

(81) (3) 3335-8622

Philippines

Singapore

Spain

Sweden

Switzerland (German)

Switzerland (French)

Taiwan

Thailand

United Kingdom

United States

(65) 291-7951

(65) 275-7251

(34) 900 993123

(46) (2) 079-5743

(41) (1) 0800-551527

(41) (1) 0800-551526

(886) (2) 719-5589

(66) (2) 661-3511

(44) (134) 0800-960271

(1) (800) 333-1917 iv

Customer Support Options Worldwide

The service and support chapter of this user’s guide contains worldwide sales and service addresses and phone numbers for countries not listed here.

Customer Support and

Product Repair Assistance for the U.S. and Canada:

Call (1) (208) 323-2551 Monday through Friday from 6 am to 6 pm (Mountain Time) free of charge during the warranty period. However, your standard long-distance phone charges still apply. Have your system nearby and your serial number ready when calling.

(Refer to the service and support chapter of this user’s guide for additional product repair information.)

If you know your printer needs repair, call (1) (800) 243-9816 to locate your nearest

HP-authorized service provider, or call (1) (800) 633-3600 for HP centralized service dispatch.

Post-warranty telephone assistance is available to answer your product questions. Call

(1) (900) 555-1500 ($2.50* per minute, U.S. only) or call (1) (800) 999-1148 ($25* per call, Visa or Master Card, U.S. and Canada) Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time). Charges begin only when you connect with a support technician. *Prices subject to change.

European Customer Support Center Language and In-Country Options Available

Open Monday through Friday 8:30–18:00 CET

HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling

HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

English German

Dutch

French

Ireland: (353) (1) 662-5525

UK: (44) (171) 512-5202

International: (44) (171) 512-5202

Belgium: (32) (2) 626-8806

Netherlands: (31) (20) 606-8751

France: (33) (45) 043-9853

Belgium: (32) (2) 626-8807

Switzerland: (41) (84) 880-1111

Norwegian

Danish

Finnish

Swedish

Italian

Spanish

Portuguese

Germany: (49) (180) 525-8143

Austria: (43) (1) 0660-6386

Norway: (47) 2211-6299

Denmark: (45) 3929-4099

Finland: (358) (9) 0203-47288

Sweden: (46) (8) 619-2170

Italy: (39) (2) 264-10350

Spain: (34) 902 321 123

Portugal: (351) (1) 441-7199

In-country support numbers:

If you require support after your warranty has expired or additional product repair services, or if your country is not listed below, see “Worldwide Sales and Service Offices” in the service and support chapter of this user’s guide.

Argentina (54) (1) 781-4059

(54) (1) 781-4069

Japan

Malaysia

(81) (3) (3335-8333

(60) (3) 295-2566

Australia

Brazil

Canada

China

(61) (3) 272-8000

(55) (11) 709-1444

(1) (208) 323-2551

(86) (10) 6261-4174

(86) (10) 6261-4175

(86) (10) 6261-4176

(86) (10) 6262-5666

(42) (2) 471-7321

México D.F.

México Guadalajara

México Monterrey

Middle East/Africa

New Zealand

Philippines

Poland

Portugal

(52) (5) 326-4600

(52) (3) 669-9500

(52) (83) 378-4240

(41) (22) 780-7111

(64) (9) 356-6640

(63) (2) 894-1451

(48) (22) 37-5065

(351) (1) 301-7330 Czech Republic

Greece

Hong Kong

Hungary

India

Indonesia

Korea

(30) (1) 689-6411

(852) 800-7729

(36) (1) 343-0310

(91) (11) 682-6035

(91) (11) 682-6069

(62) (21) 350-3408

(82) (2) 3270-0700; outside Seoul, call

(82) (80) 999-0700

Russia

Singapore

Switzerland

Taiwan

Thailand

Turkey

(7) (95) 923-5001

(65) 272-5300

(41) (1) 753-7111

(886) (2) 717-0055

(66) (2) 661-4011

(66) (2) 661-4012

(90) (1) 224-5925

1 Printer Basics

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Printer Parts and Locations . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Accessories and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Control Panel Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Control Panel Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Control Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Software for Macintosh Computers . . . . . . . . . . . . . . . . . . . 21

Software for Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

2 Printing Tasks

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Selecting the Output Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Printing to the Top Output Bin . . . . . . . . . . . . . . . . . . . . . . . 27

Printing to the Rear Output Bin . . . . . . . . . . . . . . . . . . . . . . 28

Loading Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Loading Tray 2/Optional 250-Sheet Tray . . . . . . . . . . . . . . . . . 31

Loading the 500-Sheet Tray (Optional) . . . . . . . . . . . . . . . . . . . 33

Printing Both Sides of Paper (Optional Duplexer) . . . . . . . . . . . 35

Printing Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Printing Letterhead, Prepunched, or Preprinted Paper . . . . 40

Printing Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printing Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Printing Rotated Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Printing Full-Bleed Images . . . . . . . . . . . . . . . . . . . . . . . . . 49

Printing Cards, Custom-Size and Heavy Paper . . . . . . . . . 50

Printing Vellum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Advanced Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using Features in the Printer Driver . . . . . . . . . . . . . . . . . . 56

Customizing Tray 1 Operation . . . . . . . . . . . . . . . . . . . . . . . 58

Contents vii

Printing by Type and Size of Paper . . . . . . . . . . . . . . . . . . . 60

viii Contents

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14

Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . A-17

Serial Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . A-19

B Control Panel Menus

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Paper Handling Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Print Quality Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

Printing Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7

Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10

I/O Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-15

EIO Menu (5000 N/5000 GN) . . . . . . . . . . . . . . . . . . . . . . . . B-18

Resets Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-20

C Printer Memory and Expansion

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2

Checking Memory Installation . . . . . . . . . . . . . . . . . . . . . . C-5

Adjusting Memory Settings . . . . . . . . . . . . . . . . . . . . . . . . C-6

Installing EIO Cards/Mass Storage . . . . . . . . . . . . . . . . . . . . . C-8

D Printer Commands

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1

Understanding PCL Printer Command Syntax . . . . . . . . . . . . D-2

Combining Escape Sequences . . . . . . . . . . . . . . . . . . . . . D-3

Entering Escape Characters . . . . . . . . . . . . . . . . . . . . . . . D-3

Selecting PCL Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4

Common PCL Printer Commands . . . . . . . . . . . . . . . . . . . . . . D-5

E Regulatory Information

FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1

Environmental Product Stewardship . . . . . . . . . . . . . . . . . . . . E-2

Protecting the Environment . . . . . . . . . . . . . . . . . . . . . . . . E-2

Toner Material Safety Data Sheet . . . . . . . . . . . . . . . . . . . E-6

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . E-7

Safety Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-8

Laser Safety Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . E-8

Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . . . . E-8

VCCI Statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . E-8

Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . E-9

Glossary

Contents ix

Index

x Contents

Printer Basics

Overview

Congratulations on your purchase of an HP LaserJet 5000 series printer. If you have not done so, see the getting started guide provided with the printer for setup instructions.

Now that the printer is set up and ready to use, take a few moments to get to know the printer. This chapter introduces the following:

•

Features and benefits of the printer.

•

Important printer parts and locations.

•

Accessories and supplies available for the printer.

•

The layout and basic operation of the printer’s control panel.

•

Helpful printer software for increased printing flexibility.

Chapter 1: Printer Basics 1

Printer Features and Benefits

Many of the printer’s features and benefits are outlined below.

Specific chapters contain more information on each feature. See this guide’s index or contents to locate this information.

Wide Format Printing

Increased capability from your laser printer:

•

Prints on paper sizes up to 12.28 by 18.5 inches.

•

Prints full bleed images (up to A3 and 11 x 17) by printing images on larger paper that can be trimmed to the edges.

High Print Quality

Professional results that meet the demands of complex documents:

•

ProRes 1200 (true 1200 dpi) for highest quality graphics printing.

•

FastRes 1200 for fast, high-quality image printing.

•

New HP precision toner for high quality print.

High Performance

Faster printing for improved productivity:

•

Prints 16 pages per minute.

•

100 MHz RISC microprocessor.

•

Prints the first page in 12.2 seconds.

Connectivity/Ease of Use

Easy to use and administer in a shared environment:

•

Available HP JetDirect print server EIO cards with support for all leading network operating systems.

•

Helpful printer software provided on a compact disc.

2 Chapter 1: Printer Basics

Expandability

Ability to grow with the printing needs of workgroups:

•

3 built in DIMM slots for memory expansion.

•

Available flash and memory DIMM cards.

•

Up to 100 MB maximum memory capability.

•

2 EIO interface slots for I/O cards and disk cards.

•

Available hard drive EIO card for storage of additional fonts and forms (standard on the HP LaserJet 5000 GN printer).

Paper Handling Options

Versatile to meet a combination of user needs:

•

100 sheet multi-purpose tray.

•

250 sheet paper feeder (standard on all models).

•

500 sheet universal paper feeder (standard on the

HP LaserJet 5000 N and 5000 GN models).

•

Up to 4 paper trays possible.

•

Optional duplex printing accessory for two-sided printing.

Best Value

Providing industry-leading value to customers:

•

HP’s PostScript



Level 2 Emulation standard.

•

10,000 page toner cartridge.

•

1 year on-site warranty.

Chapter 1: Printer Basics 3

Printer Information

This printer can be purchased in three configurations, as described below.

Configurations

HP LaserJet 5000 printer

The HP LaserJet 5000 printer is a 16 ppm laser printer that comes standard with a 100-sheet multi-purpose Tray 1, a 250-sheet Tray 2, and 4 MB of memory. It is designed for workgroups and can print on paper sizes up to A3 and 11 x 17.

HP LaserJet 5000 N printer

The HP LaserJet 5000 N printer is a 16 ppm laser printer that comes standard with a 100-sheet multi-purpose Tray 1, a 250-sheet Tray 2, a 500-sheet Tray 3, 8 MB of memory, and an HP JetDirect print server card for connecting to a network. It is designed for network users and can print on paper sizes up to A3 and 11 x 17.

HP LaserJet 5000 GN printer

The HP LaserJet 5000 GN printer is a 16 ppm laser printer that comes standard with a 100-sheet multi-purpose Tray 1, a 250-sheet

Tray 2, a 500-sheet Tray 3, 12 MB of memory, an HP JetDirect print server card for connecting to a network, and a hard disk drive. The printer is designed for network users and can print on paper sizes up to A3 and 11 x 17.

4 Chapter 1: Printer Basics

A variety of configurations are possible with the optional trays:

Note

Figure 1 Optional Tray Configurations

A duplexer can be added to any of these configurations and is placed under Tray 2.

Chapter 1: Printer Basics 5

Printer Parts and Locations

Figure 2 Printer Parts (front and rear views)

6 Chapter 1: Printer Basics

Note

Accessories and Supplies

You can increase the capabilities of the printer with optional accessories and supplies.

Use accessories and supplies specifically designed for the printer to ensure optimum performance.

The printer supports two enhanced input/output (EIO) cards. Other accessories and options are available. For ordering information, see the following page.

Suggested Accessories

Figure 3 Optional Accessories

Chapter 1: Printer Basics 7

Ordering Information

Use only accessories specifically designed for this printer. To order an accessory, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Ordering Information

Item

500-Sheet Paper Feeder and Tray

250-Sheet Paper Feeder and Tray

Duplex Printing Accessory

(duplexer)

250-Sheet Replacement

Tray

500-Sheet Replacement

Tray

HP Multi-purpose Paper

HP LaserJet Paper

Toner Cartridge

(10,000 pages)

Description or Use

Paper feeder and one 500-sheet tray.

Paper feeder and one 250-sheet tray.

Allows automatic printing on both sides of paper.

Replacement or additional paper tray.

HP brand paper for a variety of uses

(1 box of 10 reams, 500 sheets each). To order a sample, in the U.S. call 1-800-471-4701.

Premium HP brand paper for use with HP LaserJet printers (1 box of

10 reams, 500 sheets each). To order a sample, in the U.S. call

1-800-471-4701.

Replacement HP precision toner cartridge.

Part Number

C4115A

C4114A

C4113A

C4116A

C4117A

HPM1120

HPJ1124

C4129J

8 Chapter 1: Printer Basics

Ordering Information (Continued)

Item

Dual In-line Memory

Module (DIMM)

EDO DIMMs

SDRAM DIMMs

Flash DIMM

Font DIMM

Hard Disk

Parallel Cables

Serial Cables

Serial Adapter

Macintosh Computer Serial

Cable

Macintosh Network Cable

Kit

Enhanced I/O Cards

Description or Use

Boosts the ability of the printer to handle large print jobs (maximum

100 MB with HP brand DIMMs):

4 MB

8 MB

16 MB

4 MB

8 MB

16 MB

32 MB

Permanent storage for fonts and forms:

2 MB

4 MB

8 MB Asian MROM: traditional Chinese simplified Chinese

Permanent storage for fonts and forms. Also used to enable HP

Transmit Once technology.

2 Meter IEEE-1284 cable

3 Meter IEEE-1284 cable

9-9 pin serial cable

(male/female)

9-25 pin serial cable

(male/female)

25-9 pin adapter

(male/female)

For connecting to a Macintosh computer.

For PhoneNET or LocalTalk connection.

HP JetDirect print server multi-protocol EIO network cards:

Ethernet RJ-45 only

Ethernet RJ-45 and BNC,

LocalTalk

Token Ring RJ-45 and DB-9

Part Number

C4135A

C4136A

C4137A

C4140A

C4141A

C4142A

C4143A

C4286A

C4287A

C4286A

C4287A

C2985A

C2950A

C2951A

C2932A

C2933A

C2809A

92215S

92215N

J3110A

J3111A

J3112A

Chapter 1: Printer Basics 9

Ordering Information (Continued)

Item

HP LaserJet Printer Family

Paper Specification Guide

Description or Use

A guide to using paper and other print media with HP LaserJet printers.

A guide to using printer commands with HP LaserJet printers.

Part Number

5010-6394

5021-0330 PCL 5/PJL Technical

Reference Documentation

Package

HP LaserJet 5000, 5000 N, and 5000 GN Printers

User’s Guide

HP LaserJet 5000, 5000 N, and 5000 GN Printers

Getting Started Guide

HP LaserJet 5000, 5000 N, and 5000 GN Printers

Quick Reference Guide

User’s Documentation

Bundle,

An additional copy of this user’s guide.

An additional copy of the getting started guide.

An additional copy of the quick reference guide.

An additional copy of this user’s guide, the getting started guide, and the quick reference guide.

C4110-90901

(English)

C4110-90926

(English)

C4110-90976

(English)

C4110-99001

(English)

10 Chapter 1: Printer Basics

Control Panel Layout

The printer’s control panel consists of the following:

2-line display

READY

Ready Data Attention

Item

Cancel

Job

- Value +

Select

Figure 4 Control Panel Layout

Control Panel Lights

Light

Ready

Data

Attention

Indication

The printer is ready to print.

The printer is processing information.

Action is required. See the control panel display.

Chapter 1: Printer Basics 11

Control Panel Keys

Key

[Go]

[Cancel Job]

[Menu]

[Item]

[- Value +]

[Select]

Function

• Places the printer either online or offline.

• Prints any data residing in the printer’s buffer.

• Allows the printer to resume printing after being offline. Clears most printer messages and places the printer online.

• Allows the printer to continue printing with an error message such as

TRAY x LOAD [TYPE] [SIZE]

UNEXPECTED PAPER SIZE

• Confirms a manual feed request if Tray 1 is loaded and

TRAY 1

MODE=CASSETTE

has been set from the Paper Handling Menu in the printer’s control panel.

• Overrides a manual feed request from Tray 1 by selecting paper from the next available tray.

• Exits the control panel menus. (To save a selected control panel setting, first press [Select] .)

Cancels the print job that the printer is processing. The time it takes to cancel depends on the size of the print job. (Press it only once.)

Cycles through the control panel menus. Press the right end of the button to move forward or the left end of the button to move backward.

Cycles through the selected menu’s items. Press the right end of the button to move forward or the left end of the button to move backward.

Cycles through the selected menu item’s values. Press [+] to move forward or [-] to move backward.

• Saves the selected value for that item. An asterisk (*) appears next to the selection, indicating that it is the new default. Default settings remain when the printer is switched off or reset (unless you reset all factory defaults from the Resets Menu).

• Prints one of the printer information pages from the control panel.

12 Chapter 1: Printer Basics

Note

Control Panel Menus

For a complete list of control panel items and possible values, see page B-1.

Press [Menu] for access to all control panel menus. When additional trays or other accessories are installed in the printer, new menu items automatically appear.

To change a control panel setting:

1 Press [Menu] until the desired menu appears.

2 Press [Item] until the desired item appears.

3 Press [- Value +] until the desired setting appears.

4 Press [Select] to save the selection. An asterisk (*) appears next to the selection in the display, indicating that it is now the default.

5 Press [Go] to exit the menu.

Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)

If you cannot access a menu or item, it is either not an option for the printer, or your network administrator has locked the function.

(The control panel reads

ACCESS DENIED MENUS LOCKED

.) See your network administrator.

To print a control panel menu map:

To see the current settings for all of the menus and items available in the control panel, print a control panel menu map.

1 Press [Menu] until

INFORMATION MENU

appears.

2 Press [Item] until

PRINT MENU MAP

appears.

3 Press [Select] to print the menu map.

You might want to store the menu map near the printer for reference.

The content of the menu map varies, depending on the options currently installed in the printer.

Chapter 1: Printer Basics 13

Note

Printer Software

The printer comes with helpful software on a compact disc. See the getting started guide for installation instructions.

Check the ReadMe file provided on the compact disc for additional software included and supported languages.

Windows

Client

Windows Software

Drivers

HP Toolbox

HP FontSmart

Network

Administrator

Windows Software

HP JetAdmin

Drivers

HP Toolbox

HP FontSmart

Macintosh Software

PPDs

HP LaserJet Utility

Macintosh Software

PPDs

HP LaserJet Utility

Macintosh

Client

Figure 5 Printer Software

The printer drivers provided on the compact disc must be installed to take full advantage of the printer’s features. The other software programs are recommended, but are not required for operation. See the ReadMe file for more information.

Note Network Administrators: HP JetAdmin should be installed only on the network administrator’s computer. Load all other applicable software on the server and all client computers.

The most recent drivers, additional drivers, and other software are available from the Internet. Depending on the configuration of

Windows-driven computers, the installation program for the printer software automatically checks the computer for Internet access to obtain the latest software. If you do not have access to the Internet, see the HP Support pages at the front of this user’s guide to obtain the most recent software.

14 Chapter 1: Printer Basics

Note

Printer Drivers

Printer drivers access the printer features and allow the computer to communicate with the printer (via a printer language).

Check the ReadMe file provided on the compact disc for additional software included and supported languages.

Certain printer features are available only from the PCL 6 driver.

See the printer software help for availability of features.

Drivers Included with the Printer

The following printer drivers are included with the printer. The most recent drivers are available on the Internet. Depending on the configuration of Windows computers, the installation program for the printer software automatically checks the computer for Internet access to obtain the latest drivers.

Windows 3.1x

Windows 95

Windows NT 3.51

PCL 5e

✓

PCL 6

✓

Windows NT 4.0

✓ ✓

Macintosh computer

PPDs are included (page 21).

1. Hewlett-Packard’s PostScript Level 1 Emulation for Windows 3.1x;

Level 2 Emulation for all other operating systems.

2. The PCL 5e driver is available from the Internet. (See the HP support pages at the front of this user’s guide.)

✓

Within the computer installation program, select Typical Install to install the PCL 5e, PCL 6, and PS drivers and HP FontSmart. Select

Custom Install to install only the software you prefer, or if you are a network administrator. Select Minimum Install to install only the

PCL 6 driver for basic printing.

Chapter 1: Printer Basics 15

Note

Additional Drivers

You can obtain the following printer drivers by downloading them from the Internet, or by requesting them from an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

•

OS/2 PCL/PCL 6 printer driver*

•

OS/2 PS printer driver*

•

WordPerfect 5.1 printer driver

•

Windows NT 3.51 PCL 5e printer driver

•

AutoCAD (Rev. 14 compatible printer driver, also available on the compact disc)

*The OS/2 drivers are also available from IBM, and are packaged with OS/2.

If the desired printer driver is not on the compact disc or is not listed here, check the software application’s installation disks or ReadMe files to see if they include support for the printer. If not, contact the software manufacturer or distributor and request a driver for the printer.

16 Chapter 1: Printer Basics

Note

Software for Windows

Use the Typical Install or Custom Install option to install the HP software. (This includes several printer drivers. For more

information, see page 15.)

Network Administrators: If the printer is attached to a network, before you can print, the printer must be configured for that network using HP JetAdmin or similar network software. (See the getting started guide.)

Operating System

Windows 95 and

Windows NT 4.0

Access the Windows Printer Driver

To configure the driver, access it in one of the following ways:

Temporarily Change Settings

(from a software application)

From the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most common method.)

Change Default Settings

(across all applications)

Click the Start button, point to

Settings, and then click Printers.

Right-click the printer icon, and choose Properties.

Windows 3.1x and

Windows NT 3.51

From the File menu, click Print, click Printers, and then click

Options. (The actual steps can vary; this is the most common method.)

From the Windows control panel, double-click Printers, highlight the printer, and click Setup.

Note Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)

Chapter 1: Printer Basics 17

Choose the Right Printer Driver for Your Needs

Choose a printer driver based on the way you use the printer.

•

Use the PCL 6 driver to take full advantage of the printer’s features. Unless backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended.

•

Use the PCL 5e driver if you want print results to look comparable to those from older printers. Certain features are not available in this driver. (Do not use the PCL 5e driver provided with this printer with older printers.)

•

Use the PS driver for compatibility with PostScript Level 2 needs.

Certain features are not available in this driver.

The printer automatically switches between PS and PCL printer languages.

Printer Driver Help

Each printer driver has help screens that can be activated either from the Help button, the F1 key, or a question mark symbol in the upper right corner in the printer driver (depending on the Windows operating system used). These help screens give detailed information about the specific driver. Printer driver help is separate from the software application help.

18 Chapter 1: Printer Basics

Note

HP ToolBox

Access HP ToolBox from a printer icon on the desktop in

Windows 3.1x or on the Windows 95 and Windows NT 4.0 Taskbar.

HP ToolBox provides one-step access to the current status of the printer and a list of all available features, including the following:

• printer status

•

“How Do I...” help

• utilities

From HP ToolBox you can launch utilities such as HP JobMonitor.

If you choose not to use HP ToolBox, it can be disabled. See the printer software help.

HP JobMonitor

HP JobMonitor is a component of HP ToolBox that shows the position of print jobs in the queue, which print jobs have been printed, and who sent them. To access JobMonitor, right-click the tray icon in HP ToolBox, and then select Jobs from the Contents menu.

HP FontSmart

Access HP FontSmart from the HP LaserJet folder or through

HP ToolBox. HP FontSmart is a font management utility (for

Windows only) which does the following:

• installs, uninstalls, and deletes fonts

• manages fonts inside a single window by allowing you to drag-and-drop

• shows the 110 matching screen fonts for the internal fonts in the printer

• downloads fonts to a mass storage device

With Windows 3.1x and Windows 95, you can use HP FontSmart to download fonts to a mass storage device. Types of fonts supported are TrueType, PostScript Type 1 and PostScript Type 42

(TrueType fonts converted to PostScript format). To download

Type 1 fonts, Adobe Type Manager must be installed and turned on.

Chapter 1: Printer Basics 19

HP JetSend Communications Technology

HP JetSend can be installed through an installer on the compact disc. HP JetSend is a new technology from Hewlett-Packard that allows network devices to communicate with each other directly. Devices which contain the HP JetSend technology can exchange information directly with other devices connected via the Internet or intranet. Sending devices can include scanners and computers.

Receiving devices can include printers and computers. In addition to sending and receiving documents, you can view documents using the HP JetView software.

HP JetSend technology enables flexible, direct communications between network devices using simple IP addressing. HP JetSend enables simple, targeted, information exchange that is independent of both servers and applications. This means that users can easily exchange information directly between Internet-connected devices like printers and scanners (and other devices in the future).

HP JetSend capabilities can be integrated into the Microsoft

Windows environment. For example, using devices enabled with

HP JetSend, you can capture a document with a scanner (or create a document using computer software) for distribution via the

Internet to several users. Users can receive the document in their computer’s InBox or print directly to their HP LaserJet 5000 series printer.

20 Chapter 1: Printer Basics

Software for Macintosh Computers

PostScript Printer Description Files (PPDs)

PPDs, in combination with the LaserWriter driver, access the printer features and allow the computer to communicate with the printer.

An installation program for the PPDs and other software is provided on the compact disc. Use the LaserWriter printer driver that comes with the computer. (The LaserWriter driver is also available from

Apple.)

HP LaserJet Utility

HP LaserJet Utility allows control of features that are not available in the driver. The illustrated screens make selecting printer features from the Macintosh computer easier than ever. Use the HP LaserJet

Utility to do the following:

•

Customize the printer’s control panel messages.

•

Name the printer, assign it to a zone on the network, download files and fonts, and change most of the printer settings.

•

Set a password for the printer.

•

From the computer, lock out functions on the printer’s control panel to prevent unauthorized access. (See the printer software help.)

Chapter 1: Printer Basics 21

Note

Software for Networks

HP JetAdmin

HP JetAdmin should be installed only on the network administrator’s computer. HP JetAdmin can be accessed by clicking the Start button (point to Settings, and then click Control Panel) in

Windows 95 and Windows NT 4.0 or from the HP LaserJet program group folder. Use HP JetAdmin to do the following:

•

Install, configure, and manage printers on a network that are connected with a JetDirect print server.

•

Perform in-depth diagnostics on the printer and network.

The HP JetAdmin software works on the following network systems:

•

Windows NT

•

Windows 95

•

Windows 3.1x

•

Novell NetWare

•

HP-UX*

•

Solaris*

•

SunOS*

•

OS/2*

*The software for these systems is not included on the compact disc with the printer, but is available from the Internet. If you do not have access to the Internet, see the HP Support pages at the front of this user’s guide to obtain this software.

22 Chapter 1: Printer Basics

HP Web JetAdmin

This web-based HP JetAdmin software should be installed on a web server. The following systems are supported:

•

Windows NT

•

HP-UX*

•

OS/2*

Chapter 1: Printer Basics 23

24 Chapter 1: Printer Basics

Printing Tasks

Overview

This chapter presents basic printing tasks, such as:

•

Selecting the output bin.

•

Loading the trays.

•

Printing on both sides of paper with the optional duplexer.

•

Printing on special paper, such as letterhead and envelopes.

This chapter also introduces some advanced printing tasks, to help you take full advantage of the printer’s features. These tasks are “advanced” because they require you to change settings from a software application, the printer driver, or the printer’s control panel.

•

The printer driver allows you to:

•

Create Quick Sets to save the printer’s setup information for different kinds of print jobs.

•

Print pages with a watermark in the background.

•

Print the first page of a document on a different kind of paper than the rest of the pages.

•

Print multiple pages on one sheet of paper.

(See “Using Features in the Printer Driver” on page 56.)

•

Tray 1 can be used in several different ways. See “Customizing

Tray 1 Operation” on page 58.

•

If you frequently use several kinds of paper or share the printer with others, print by type and size to ensure that print jobs always

print on the desired paper. See “Printing by Type and Size of

Paper” on page 60.

Chapter 2: Printing Tasks 25

Selecting the Output Bin

The printer has two output locations: the rear output bin and the top output bin. To use the top output bin, be sure the rear output bin is closed. To use the rear output bin, open it.

The following table shows the minimum and maximum sizes of paper supported in the output bins.

Width

Length

Top Output Bin

From 3.9 to 11.7 inches wide

(100 to 297 mm wide)

Rear Output Bin

From 3 to 12.28 inches wide

(76 to 312 mm wide)

From 5 to 18.5 inches long

(127 to 470 mm long)

Guidelines

•

If paper coming out of the top output bin has problems, such as excessive curl, try printing to the rear output bin.

•

To avoid paper jams, do not open or close the rear output bin while the printer is printing.

•

Do not print envelopes, labels, paper wider than 11.7 inches

(297 mm) wide, small custom-size paper, postcards, or light or heavy paper to the top output bin.

•

For printing stacks of large paper only, the paper stop on the top output bin prevents long paper from being pushed over the edge of the printer.

26 Chapter 2: Printing Tasks

Printing to the Top Output Bin

The top output bin collects paper face-down, in correct order. The top output bin should be used for most print jobs and is recommended for printing the following:

• over 50 sheets of paper, continuously

• transparencies

Figure 6 Top Output Bin

Chapter 2: Printing Tasks 27

Note

Printing to the Rear Output Bin

The printer always prints to the rear output bin if it is open. Paper comes out of the printer face-up, with the last page on top.

To open the rear output bin, grasp the handle at the top of the bin and pull the bin down. Slide out the first extension, then flip open the second extension if necessary.

Printing from Tray 1 to the rear output bin provides the straightest paper path. Opening the rear output bin might improve output quality with the following:

• envelopes

• labels

• paper wider than 11.7 inches (297 mm) or less than 3.9 inches

(100 mm) wide

• small custom-size paper

• postcards

• paper lighter than 16 lb (60 g/m

) or heavier than 28 lb (105 g/m

)

Opening the rear output bin disables the optional duplexer (if installed) and the top output bin.

Figure 7 Rear Output Bin

28 Chapter 2: Printing Tasks

Adjust the Paper Stop

For printing stacks of large paper only, the paper stop on the top output bin prevents long paper from being pushed over the edge of the printer.

1 Push in the center of the paper stop to release it.

2 Pull the paper stop out until it stops.

3 Flip up the end section.

4 Adjust the paper stop to the desired size.

Chapter 2: Printing Tasks 29

Loading Tray 1

Note

To avoid paper jams, do not load trays while the printer is printing.

Tray 1 is a multi-purpose tray that holds a variety of paper, including up to

100 sheets of paper, 10 envelopes, or

20 index cards. The printer might pull

paper from Tray 1 first. To change this, see page 58. For supported sizes of

paper, see page A-3.

1 Open Tray 1 and pull out the tray extension.

2 If the paper being loaded is longer than 9 in (229 mm), flip open the second tray extension.

3 Set the side guides to the desired size.

4 Load Tray 1. Paper should fit under the arrows and tabs on the guides.

For correct orientation, see page 41.

•

For example, load letter, A4, A5,

Executive, and B5 size paper with the long edge toward the printer.

•

Load other sizes of paper with the short edge toward the printer.

5 Make sure the guides touch the edges of the paper without bending it.

30 Chapter 2: Printing Tasks

Loading Tray 2/Optional 250-Sheet Tray

The following instructions are for loading Tray 2 or an optional 250-sheet paper tray. For supported sizes of

paper, see page A-4.

Note

To avoid paper jams, do not load trays while the printer is printing.

1 Pull the tray completely out of the printer. Lift the tray cover.

2 Rotate the dial in the tray so the printer will read the correct size of paper. The toggle switch accesses more sizes. An error message will appear in the control panel display if the dial is not set properly.

Note

Setting the dial adjusts the printer’s sensors. It does not adjust the guides inside the tray.

3 Make sure the paper size setting matches the size of paper loaded, or the printer might jam or other errors might occur.

4 Tilt the blue rear guide toward the front of the tray to detach it.

Continued on the next page.

Chapter 2: Printing Tasks 31

5 Align the rear guide with the desired paper size. With the guide angled slightly toward the front of the tray, insert the two front tabs (A) into the appropriate holes. Push the guide upright, snapping the center tab (B) into place.

The guide must always be placed correctly in the tray (even for 11 x 17 or A3 paper).

6 Adjust the side guides to the proper size.

7 Load the tray. For correct

orientation, see page 41.

8 Make sure the paper is flat in the tray at all four corners and below the tabs on the guides.

9 Close the tray cover. Slide the tray back into the printer.

Note

If you want to print by type and size of paper from the printer driver, configure the tray settings in the printer’s control panel to match the type of paper loaded

in each tray (page 60).

32 Chapter 2: Printing Tasks

Loading the 500-Sheet Tray (Optional)

The following instructions are for loading standard sizes in a 500-sheet tray (optional). For supported sizes of

paper, see page A-5. To load

custom-sizes, see page 50.

Note

To avoid paper jams, do not load trays while the printer is printing.

1 Pull the tray completely out of the printer.

Note

Setting the dial adjusts the printer’s sensors. It does not adjust the guides inside the tray.

3 To prevent jams, make sure the paper size setting matches the size of paper loaded.

4 Squeeze the release on the back of the rear paper guide. Slide the guide to the desired paper size.

5 Squeeze the release on the outside of the left guide and adjust the left and right guides to match the width of the paper. The guides should touch the paper without bending it.

Continued on the next page.

Chapter 2: Printing Tasks 33

6 Load the tray. For correct

orientation, see page 41.

7 Make sure the paper is flat in the tray at all four corners and below the tabs on the guides.

8 Set the tension adjustment switch to the position shown by the indicator or arrow on the tray.

9 Slide the tray into the printer.

Note

If you want to print by type and size of paper from the printer driver, configure the tray settings in the printer’s control panel to match the type of paper loaded

in each tray (page 60).

34 Chapter 2: Printing Tasks

Note

Printing Both Sides of Paper

(Optional Duplexer)

The printer can automatically print on both sides of paper with an optional duplex printing accessory (duplexer). This is called

duplexing. To order optional accessories, see page 8.

See the documentation included with the duplexer for complete installation and setup instructions. Duplexing might require

additional memory (page C-1).

The duplexer supports sizes from 5.8 by 8.3 inches (148 by

210 mm) to 11.7 by 17 inches (297 by 432 mm).

Prepunched paper should be printed in a rotated direction for

2-sided printing (page 47).

Duplexer

Top Cover

Duplexer Rear

Section

Duplexer

Base

Figure 8 Printer with the Optional Duplexer

Chapter 2: Printing Tasks 35

Caution

WARNING!

Guidelines for Printing Both Sides of Paper

Do not print on both sides of labels, transparencies, envelopes, vellum, or paper heavier than 28 lb (105 g/m

). Damage to the printer and paper jamming might result.

To avoid personal injury and damage to the printer, do not lift the printer with the duplexer installed. Before relocating the printer, separate the duplexer and optional trays from the printer.

•

You might need to configure the printer driver to recognize the duplexer. (See the printer software help for details.)

•

To print on both sides of paper, make the selection from the software or printer driver. (See the printer software help.)

•

If the printer driver does not have this option, change the Duplex setting from the Paper Handling Menu in the printer’s control panel to

DUPLEX=ON

. Also in the Paper Handling Menu, set Binding to

long edge or short edge. (For more information, see page 39.)

•

Be sure that Tray 2 is in place with its cover down. (The paper passes over this cover when duplexing.)

•

Close the rear output bin to use the duplexer (page 26). Opening

the rear output bin disables the duplexer.

36 Chapter 2: Printing Tasks

Separating the Printer from the Duplexer

Before you lift the printer, always separate the printer from the duplexer.

1 Slide the rear section of the duplexer away from the printer.

2 Lift the printer off the duplexer.

Figure 9 Separating the Printer from the Duplexer

Chapter 2: Printing Tasks 37

Paper Orientation for Printing Both Sides of Paper

The duplexer prints the second side of paper first, so paper such as letterhead, prepunched, and preprinted paper need to be oriented

as shown in Figure 10.

Figure 10 Paper Orientation for Printing Both Sides of Paper

For Tray 1, load the first side facing down.

•

Load letter, A4, A5, Executive, and B5 paper with the top, short edge toward the right.

•

Load other sizes with the top, short edge toward the printer.

For all other trays, load the first side facing up.

•

Load letter, A4, A5, Executive, and B5 paper with the top, short edge toward the right.

•

Load other sizes with the top, short edge toward the front of the tray.

38 Chapter 2: Printing Tasks

Layout Options for Printing Both Sides of Paper

The four print orientation options are shown below. These options can be selected from the printer driver or from the printer’s control panel (set

BINDING

from the Paper Handling Menu and

ORIENTATION

from the Printing Menu).

Figure 11 Layout Options for Printing Both Sides of Paper

1. Long-edge portrait

2. Long-edge landscape

3. Short-edge portrait

4. Short-edge landscape

This is the default printer setting, and the most common layout used, with every printed image oriented right side up. Facing pages are read from top to bottom on the left page, then from top to bottom on the right page.

This layout is often used in accounting, data processing, and spreadsheet applications. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.

This layout is often used with clipboards. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.

Each printed image is oriented right side up. Facing pages are read from top to bottom on the left page, then from top to bottom on the right page.

Chapter 2: Printing Tasks 39

Note

Printing Special Paper

Special paper includes letterhead, prepunched (including 3-hole punched), envelopes, labels, transparencies, full-bleed images, rotated paper, index cards, postcards, custom-size, and heavy paper.

Printing Letterhead, Prepunched, or

Preprinted Paper

When printing letterhead, prepunched, or preprinted paper, it is important to load the trays with the correct orientation.

Paper orientation is different when you print with an optional

duplexer (page 38).

It may be necessary to print prepunched paper in a rotated

orientation (page 47).

Printing in portrait or landscape mode is usually selected from the software application or printer driver. If the option is not available, change the Orientation setting from the Printing Menu in the

printer’s control panel (page B-8).

40 Chapter 2: Printing Tasks

Paper Orientation

Figure 12 Paper Orientation for Tray 1

•

Load letter, A4, A5, Executive, and B5 paper with the side-to-be-printed facing up, and the top, short edge toward the right.

•

Load other sizes of paper with the side-to-be-printed facing up, and the top, short edge toward the printer.

Figure 13 Paper Orientation for All Other Trays

•

Load letter, A4, A5, Executive, and B5 paper with the side-to-be-printed facing down, and the top, short edge toward the right.

•

Load other sizes with the side-to-be-printed facing down, and the top, short edge toward the front of the tray.

Chapter 2: Printing Tasks 41

WARNING!

Caution

Printing Envelopes

Many types of envelopes can be printed from Tray 1. (Up to 10 can be stacked in the tray.) Printing performance depends on the construction of the envelope. Always test a few sample envelopes before purchasing a large quantity.

•

Set margins at least 0.6 inch (15 mm) from the edge of the envelope.

•

To minimize curl and wrinkling, always print envelopes to the rear output bin.

When you print large numbers of envelopes and standard paper, for best printing performance print paper first, then envelopes. To alternate paper and envelopes, from the Configuration Menu in the printer’s control panel select

SMALL PAPER SPEED=SLOW

Never use envelopes with coated linings, exposed self-stick adhesives, or other synthetic materials. These items can emit noxious fumes.

Envelopes with clasps, snaps, windows, coated linings, exposed self-stick adhesives, or other synthetic materials can severely damage the printer.

To avoid jamming and possible printer damage, never try to print on both sides of an envelope.

Before you load envelopes, make sure they are flat and not damaged or stuck together. Do not use envelopes with

pressure-sensitive adhesive. (For envelope specifications, see page A-10.)

42 Chapter 2: Printing Tasks

Loading Envelopes in Tray 1

1 Open Tray 1 and pull out the tray extension. If the envelopes are longer than 9 inches (229 mm), flip open the second tray extension.

2 Open the rear output bin and pull out the tray extension. (This reduces envelope curl and wrinkling.)

3 Load up to 10 envelopes in the center of Tray 1 with the side-to-be-printed facing up, and the postage-end toward the front of the tray. Slide the envelopes into the printer as far as they will go without forcing them.

4 Adjust the guides to touch the envelope stack without bending the envelopes. Make sure the envelopes fit under the tabs on the guides.

Chapter 2: Printing Tasks 43

Printing Labels

Use only labels recommended for use in laser printers.

Multi-thickness labels and labels that do not stack flat might print

better rotated. To print rotated paper, see page 47. Make sure that

labels meet the specifications for the input tray you use (page A-9).

Do:

•

Print a stack of 50 labels from Tray 1 or a stack of 50 to 100 labels from other trays.

•

Load labels with the side-to-be-printed facing up, and the top, short edge toward the right, if they are letter or A4 size. For other

sizes, see page 41.

•

Try opening the rear output bin (page 28) to prevent curl and other

problems.

Figure 14 Printing Labels

44 Chapter 2: Printing Tasks

Caution

Do not:

Failure to follow these instructions can damage the printer.

•

Do not load the trays to capacity because labels are heavier than paper.

•

Do not use labels that are separating from the backing sheet, wrinkled, or damaged in any way.

•

Do not use labels that have the backing sheet exposed. (Labels must cover the entire backing sheet with no exposed spaces.)

•

Do not feed a sheet of labels through the printer more than once.

The adhesive backing is designed for only one pass through the printer.

•

Do not print on both sides of labels.

Chapter 2: Printing Tasks 45

Printing Transparencies

Use only transparencies recommended for use in laser printers. For

transparency specifications, see page A-9.

•

Load transparencies in Tray 1 with the side-to-be printed facing up and the top edge toward the right.

•

To prevent transparencies from becoming too hot or sticking together, use the top output bin by closing the rear output bin

(page 27). Remove each transparency from the output bin before

printing another.

•

Place transparencies on a flat surface to cool after removing them from the printer.

Figure 15 Printing Transparencies

46 Chapter 2: Printing Tasks

Printing Rotated Paper

The printer can print letter, A4, A5, Executive, and B5 (JIS) in a rotated orientation (short-edge first) from Tray 1. The printer can print letter and A4 in a rotated orientation from a 500-sheet tray.

Rotated paper prints slower. Some types of paper feed better rotated, such as prepunched paper (especially printed on both sides with the optional duplexer) or labels that do not stack flat.

Tray 1:

1 From the Paper Handling Menu in the printer’s control panel, select

TRAY 1 MODE=CASSETTE

2 Also from the Paper Handling Menu, select

LTR-R

A4-R

A5-R

EXEC-R

, or

JB5-R

as the paper size.

3 Load paper with the side-to-be printed facing up, and the top, short-edge toward the printer.

4 In the printer driver or software application select the non-rotated version of the size and select the tray containing the rotated paper.

Figure 16 Printing Rotated Paper from Tray 1

Chapter 2: Printing Tasks 47

500-Sheet Tray:

1 Rotate the dial inside the front of the tray to the correct paper size.

2 From the Paper Handling Menu in the printer’s control panel, select

LTR-R

A4-R

as the paper size.

3 Load paper with the side-to-be printed facing down, and the top, short-edge toward the front of the tray.

4 In the printer driver or software application select the size and location of the rotated paper.

Figure 17 Printing Rotated Paper from the 500-Sheet Tray

48 Chapter 2: Printing Tasks

Caution

Note

Printing Full-Bleed Images

Full-bleed images extend from edge to edge of the page. To achieve this effect, use larger paper, then trim its edges to the desired size.

Never print directly to the edge of paper. This causes toner to accumulate inside the printer, which may affect print quality and damage the printer. Print on paper up to 12.28 by 18.5 in (312 by

470 mm), leaving margins on all four sides of at least .08 inch

(2 mm).

When printing paper wider than 11.7 inches (297 mm), always use the rear output bin. Do not use the optional duplexer when printing this size of paper.

Chapter 2: Printing Tasks 49

Printing Cards, Custom-Size and

Heavy Paper

Custom-size paper can be printed from Tray 1 or the optional

500-sheet tray. For paper specifications, see page A-2.

Tray

Tray 1

Optional 500-Sheet Tray

Note

Minimum Size

3 by 5 inches

(76 by 127 mm)

5.8 by 8.2 inches

(148 by 210 mm)

Maximum Size

12.28 by 18.5 inches

(312 by 470 mm)

11.7 by 17 inches

(297 by 432 mm)

The maximum paper weight is 53 lb (199 g/m

28 lb (105 g/m

) from the 500-sheet tray.

) from Tray 1 and

Heavy paper and very small or very large custom-size paper should be printed from Tray 1 to the rear output bin. Open the rear output

bin to use it (page 28).

The printer’s control panel can be set for one custom size at a time.

Do not load more than one size of custom paper into the printer.

50 Chapter 2: Printing Tasks

Loading Custom-Size Paper in the 500-Sheet Tray

The following instructions are for loading custom-sizes in a 500-sheet tray (optional). For supported sizes of

paper, see page A-5. To load standard

sizes, see page 33.

Note

To avoid paper jams, do not load trays while the printer is printing.

1 Pull the tray completely out of the printer.

2 Rotate the dial in the tray to Custom.

An error message will appear in the control panel display if the dial is not set properly.

Note

Setting the dial adjusts the printer’s sensors. It does not adjust the guides inside the tray.

3 To prevent jams, make sure the paper size setting matches the size of paper loaded.

4 Load the tray.

5 Squeeze the release on the back of the rear paper guide. Slide the rear guide against the edge of the paper.

The front corners of the paper should be lined up with the marks on the side guide’s tabs.

Continued on the next page.

Chapter 2: Printing Tasks 51

6 Squeeze the release on the outside of the left guide and adjust the left and right guides to match the width of the paper. The front corners of the paper should be below the tabs on the guides, and the edges should be lined up with the markings on the tabs. The guides should touch the paper without bending it.

7 Make sure the paper is flat in the tray at all four corners and below the tabs on the guides.

8 Set the tension adjustment switch to the position shown by the indicator or arrow on the tray.

9 Slide the tray into the printer.

Note

If you want to print by type and size of paper from the printer driver, configure the tray settings in the printer’s control panel to match the type of paper loaded

in each tray (page 60).

52 Chapter 2: Printing Tasks

Note

Guidelines for Printing Custom-Size Paper

•

Do not attempt to print on paper smaller than 3 inches (76 mm) wide or 5 inches (127 mm) long.

•

Set page margins at least .17 inch (4.23 mm) away from the edges.

Setting Custom Paper Sizes

When custom paper is loaded, size settings need to be selected from the software application (the preferred method), the printer driver, or from the printer’s control panel.

Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)

X (front edge)

Y (side edge)

Figure 18 Printing Custom-Size Paper

Chapter 2: Printing Tasks 53

If the settings are not available from the software, set the custom paper size from the control panel:

1 From the Printing Menu set

CONFIGURE CUSTOM PAPER=YES

2 From the Printing Menu, select inches or millimeters as the unit of measurement.

3 From the Printing Menu, set the X dimension (the front edge of

the paper) as shown in Figure 18. X can be 3 to 12.28 inches (76

to 312 mm) for Tray 1 or 5.8 to 11.7 inches (148 to 297 mm) for the 500-sheet tray (optional). Set the Y dimension (the side edge

of the paper) as shown in Figure 18. Y can be 5 to 18.5 inches

(127 to 470 mm) for Tray 1 or 8.2 to 17 inches (210 to 432 mm) for the 500-sheet tray (optional).

4 If custom paper is loaded into Tray 1 and

TRAY 1 MODE=CASSETTE

, then set

TRAY 1 SIZE=CUSTOM

from the Paper Handling Menu in

the printer’s control panel. See “Customizing Tray 1 Operation” on page 58.

If custom paper is loaded in the optional 500-sheet tray, be sure the paper size dial is set to Custom.

5 In the software, select Custom as the paper size.

For example, if the custom paper is 8 by 10 inches (203 by 254 mm), set X=8 inches and Y=10 inches (X=203 millimeters and Y=254 millimeters).

The control panel must be set if the PCL 5e driver is used, or custom paper is loaded long-edge first (X is longer than Y).

54 Chapter 2: Printing Tasks

Printing Vellum

Vellum is special lightweight paper similar to parchment. Print vellum from Tray 1 only, and open the rear output bin. Do not print on both sides of vellum.

1 Load vellum with the side-to-be-printed facing up and the top, short edge toward the right.

2 Open the rear output bin.

3 From the Paper Handling Menu in the printer’s control panel, set

TRAY 1 MODE=CASSETTE

4 From the printer driver, set the type of paper for Tray 1 to vellum,

and select paper by type. For details on selecting by type of paper, see page 60.

Figure 19 Printing Vellum

Chapter 2: Printing Tasks 55

Note

Advanced Printing Tasks

This section will help you take full advantage of the printer’s features.

These tasks are “advanced” because they require you to change settings from the printer’s control panel or the printer driver.

Using Features in the Printer Driver

When you print from a software application, many of the printer’s features are available from the printer driver. To access Windows

printer drivers, see page 17.

HP PCL 5e, PCL 6, PS, and Macintosh drivers are slightly different.

Check the drivers for available options. The PCL 6 driver takes full advantage of the printer’s features.

Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)

Saving Printer Setup Information

Printer drivers allow you to save the printer settings you use most often as the default settings. For example, the driver might be set to print on letter size paper, portrait orientation, with automatic tray selection (from the first available tray).

Some PCL 6 printer drivers will allow you to save printer settings for multiple kinds of print jobs. For example, you might want to create a Quick Set for envelopes, or for printing the first page of a document on letterhead.

Look for the Quick Sets option in the Windows PCL 6 printer driver, or see the printer driver help for more information.

Printing with a Watermark

A watermark is a notice, such as “Top Secret,” printed in the background of each page in a document. Check the driver for available options.

56 Chapter 2: Printing Tasks

Printing the First Page on Different Paper

From the PCL 6 printer driver, you can choose to print the first page of a document on different paper than the rest of the pages. Look for “Use different paper for first page” in the printer driver.

Printing Multiple Pages on One Sheet of Paper

You can print more than one page on a single sheet of paper. This feature is available in some printer drivers, and provides a cost-effective way to print draft pages.

To print more than one page on a sheet of paper, look for a Layout or Pages Per Sheet option in the printer driver. (This is sometimes called 2-up, 4-up, or n-up printing.)

Figure 20 Sample Layout Options (1-up, 2-up, and 4-up)

Chapter 2: Printing Tasks 57

Customizing Tray 1 Operation

Customize Tray 1 to fit your printing needs.

The printer can be set to print from Tray 1 as long as it is loaded, or to print only from Tray 1 if the type of paper loaded is specifically requested. Set

TRAY 1 MODE=FIRST

TRAY 1 MODE=CASSETTE

from the Paper Handling Menu in the printer’s control panel. (Print speed might be slightly slower when printing from Tray 1 when

TRAY 1

MODE=FIRST

Tray 1 Mode=First

If you do not keep paper in Tray 1 all the time, or you use Tray 1 only for manually feeding paper, keep the default setting,

MODE=FIRST

in the Paper Handling Menu.

TRAY 1

•

TRAY 1 MODE=FIRST

means that the printer usually pulls paper from Tray 1 first unless it is empty or closed.

•

You can still choose paper from other trays by specifically choosing another tray in the printer driver.

Tray 1 Mode=Cassette

TRAY 1 MODE=CASSETTE

means the printer treats Tray 1 like the internal trays. Instead of looking for paper in Tray 1 first, the printer pulls paper either starting from the bottom tray upward (from the tray with the highest capacity to the tray with the least capacity), or the tray that matches type or size settings selected from the software.

•

When

TRAY 1 MODE=CASSETTE

is set, an option appears in the

Paper Handling Menu to configure size as well as type settings for Tray 1.

•

Through the printer driver, you can select paper from any tray

(including Tray 1) by type, size, or source. To print by type and

size of paper, see page 60.

58 Chapter 2: Printing Tasks

Note

Manually Feeding Paper from Tray 1

The Manual Feed feature allows you to print on special paper from

Tray 1, such as envelopes or letterhead. If Manual Feed is selected, the printer will print only from Tray 1.

Select Manual Feed through the software or printer driver. Manual

Feed can also be enabled from the Paper Handling Menu in the printer’s control panel.

When Manual Feed is selected, if

TRAY 1 MODE=FIRST

the printer automatically prints (if paper is in the tray). If

TRAY 1 MODE=CASSETTE

the printer prompts to load Tray 1 whether or not Tray 1 is loaded.

This enables you to load different paper if necessary. Press [Go] to print from Tray 1.

Chapter 2: Printing Tasks 59

Printing by Type and Size of Paper

You can configure the printer to select paper by type (such as plain or letterhead) and size (such as letter or A4), as opposed to source

(a paper tray).

Benefits of Printing by Type and Size of Paper

If you frequently use several different kinds of paper, once trays are set up correctly, you do not have to check which paper is loaded in each tray before you print. This is especially helpful when the printer is shared, and more than one person loads or removes paper.

Printing by type and size of paper is a way to be sure that print jobs always print on the desired paper. (Some printers have a feature which “locks out” trays, to prevent printing on the wrong paper.

Printing by type and size of paper eliminates the need to lock out trays.)

To print by type and size of paper, do the following:

1 Be sure to adjust and load the trays correctly. (See the sections on loading paper, starting on page 30.)

2 From the Paper Handling Menu in the printer’s control panel, select the paper type for each tray. If you are unsure what type you are loading (such as bond or recycled), check the label on the package of paper. For supported types, see page A-13.

3 Select the paper size settings from the control panel.

•

Tray 1: If the printer has been set to

TRAY 1 MODE=CASSETTE

from the Paper Handling Menu, also set the paper size from the

Paper Handling Menu. If custom paper is loaded, set the size of custom paper from the Printing Menu to match the paper

loaded in Tray 1. To print custom-size paper, see page 53.

•

Optional 500-sheet tray: Paper size settings are adjusted when paper is properly loaded into the printer and the paper size dial is set to match the paper size. If custom paper is loaded, set the size of custom paper from the Printing Menu to match the paper loaded in the tray. Set the paper size dial in

the tray to Custom. To print custom-size paper, see page 53.

•

Other trays: Paper size settings are adjusted when paper is properly loaded into the printer and the paper size dials are set

to match the paper size (See the sections on loading paper, starting on page 31.)

4 From the software or printer driver, select the desired type and size of paper.

60 Chapter 2: Printing Tasks

Note The type and size settings can also be configured from

HP JetAdmin for networked printers. See the printer software help.

To print by type and size, it might be necessary to unload or close

Tray 1, or set

TRAY 1 MODE=CASSETTE

from the Paper Handling Menu

in the printer’s control panel. For more information, see page 58.

Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)

Chapter 2: Printing Tasks 61

62 Chapter 2: Printing Tasks

Printer Maintenance

Note

Overview

This chapter explains basic printer maintenance.

•

Managing the toner cartridge.

•

Cleaning the printer.

To ensure optimum print quality, the printer will prompt you to have routine maintenance performed every 150,000 pages. When the

PERFORM PRINTER MAINTENANCE

message appears on the control panel, contact an HP-authorized service and support provider to have the maintenance performed. (See the HP Support pages at the front of this user’s guide.)

Chapter 3: Printer Maintenance 63

Caution

Managing the Toner Cartridge

HP Policy on Non-HP Toner Cartridges

Hewlett-Packard Company cannot recommend use of non-HP toner cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality.

To install a new HP toner cartridge and recycle the used cartridge, follow the instructions included in the toner cartridge box.

Toner Cartridge Storage

Do not remove the toner cartridge from its package until you are ready to use it. (The shelf life of a cartridge in an unopened package is approximately 2.5 years.)

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Toner Cartridge Life Expectancy

The life of the toner cartridge depends on the amount of toner that print jobs require. When printing text at 5% coverage, an HP toner cartridge lasts an average of 10,000 pages. (A typical business letter is about 5% coverage.) This assumes that print density is set to 3 and EconoMode is off. (These are the default settings.)

64 Chapter 3: Printer Maintenance

Continue Printing When Toner is Low

When toner is low, the printer’s control panel displays the

TONER LOW

message.

•

If the

TONER LOW

message displays, but the printer continues printing,

TONER LOW

is set to

CONTINUE

(the default setting).

•

If the printer stops printing when low toner is detected,

TONER LOW

is set to

STOP

. To resume printing, press [Go] .

The printer will continue to display

TONER LOW

until you replace the toner cartridge.

Select

TONER LOW=CONTINUE

TONER LOW=STOP

from the

Configuration Menu in the control panel (page B-12).

Redistributing the Toner

When toner is low, faded or light areas might appear on a printed page. You might be able to temporarily improve print quality by redistributing the toner. The following procedure might allow you to finish the current print job before replacing the toner cartridge.

Chapter 3: Printer Maintenance 65

Redistributing the Toner (continued)

1 Open the top cover.

2 Remove the toner cartridge from the printer.

WARNING!

Avoid reaching too far into the printer.

The adjacent fusing area might be hot!

Caution

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

3 Rotate the toner cartridge and gently shake it from side to side to redistribute the toner.

Note

If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

4 Reinsert the toner cartridge into the printer and close the top cover.

If the print remains light, install a new toner cartridge. (Follow the instructions provided with the new toner cartridge.)

66 Chapter 3: Printer Maintenance

Caution

Cleaning the Printer

To maintain print quality, follow the cleaning procedure (on the following page) every time the toner cartridge is changed, or whenever print quality problems occur. As much as possible, keep the printer free from dust and debris.

•

Clean the outside of the printer with a slightly water-dampened cloth.

•

Clean the inside with a dry, lint-free cloth.

Do not use ammonia-based cleaners on or around the printer.

While cleaning the printer, be careful not to touch the transfer roller

(the black, rubber roller, located underneath the toner cartridge).

Skin oils on the roller can cause print quality problems.

Figure 21 Location of the Transfer Roller—Do Not Touch!

Chapter 3: Printer Maintenance 67

Cleaning the Printer

Before beginning these steps, turn the printer off and unplug the power cord.

1 Open the top cover and remove the toner cartridge.

WARNING!

Avoid reaching too far into the printer.

The adjacent fusing area might be hot!

Caution

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

2 Wipe any dust or dirt off the paper feed guides (shaded areas) with a dry, lint-free cloth.

Note

If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

3 Using the green handles, lift the paper access plates and wipe off any residue with a dry, lint-free cloth.

4 Close the paper access plates, replace the toner cartridge, close the top cover, plug in the power cord, and turn the printer on.

68 Chapter 3: Printer Maintenance

Note

Using the Printer Cleaning Page

If toner specks appear on the front or back side of your print jobs, follow the procedure below.

From the printer’s control panel, do the following:

1 Press [Menu] until

PRINT QUALITY MENU

appears.

2 Press [Item] until

CREATE CLEANING PAGE

appears.

3 Press [Select] to create the cleaning page.

4 Follow the instructions on the cleaning page to complete the cleaning process.

In order for the cleaning page to work properly, print the page on copier grade paper (not bond or rough paper).

You might need to create a cleaning page more than once. When toner has been cleaned from inside the printer, shiny black spots will appear on the page’s black strip. If white spots appear on the black strip, create a cleaning page again.

To ensure good print quality with certain types of paper, use the cleaning page every time the toner cartridge is replaced. If the cleaning page is frequently needed, try a different type of paper.

Chapter 3: Printer Maintenance 69

70 Chapter 3: Printer Maintenance

Problem Solving

Overview

Clear paper jams:

This chapter will help you to troubleshoot and solve printer problems.

Occasionally, paper can jam during printing. This section will help you to locate paper jams, properly clear them from the printer, and solve repeated paper jams.

Understand printer messages:

Many different messages can appear on the printer’s control panel display. Some messages tell the printer’s current status, such as

INITIALIZING

. Other messages require an action, such as

CLOSE TOP COVER

. Many of these messages are self-explanatory. However, some messages indicate a problem with the printer, or require further action or description.

This section lists these types of messages, and tells what to do if a message persists.

Correct output quality problems:

The printer should produce print jobs of the highest quality. If print jobs do not look sharp and clear, defects such as lines, specks, or smears appear on the page, or paper is wrinkled or curled, use this section to troubleshoot and solve the output quality problem.

Determine printer problems:

Check printer configuration:

Before you can fix a printer problem, you must understand where the problem lies. Use the flowchart in this section to determine the printer problem, and then follow the corresponding troubleshooting suggestions.

From the printer, you can print information pages, which give details about the printer and its configuration.

Chapter 4: Problem Solving 71

Clearing Paper Jams

If the printer’s control panel displays a paper jam message, look for

paper in the locations indicated in Figure 22, then see the procedure

for clearing the paper jam. You might need to look for paper in other

72 Chapter 4: Problem Solving

Clearing Jams from the Input Tray Areas

Note

To remove paper from the Tray 1 area, slowly pull the paper out of the printer.

For all other trays, follow the steps below.

1 Slide the tray out of the printer, and remove any damaged paper from the tray.

2 If the edge of the paper is visible in the feed area, slowly pull the paper down and out of the printer. If the paper is not visible, look in the top

cover area (page 74).

Note

Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the top cover

area (page 74).

3 Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides.

4 Open and close the top cover to clear the paper jam message.

If a paper jam message persists, there is still paper in the printer. Look for

paper in another location (page 72).

Chapter 4: Problem Solving 73

Clearing Jams from the Top Cover Area

1 Open the top cover and remove the toner cartridge.

Caution

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

2 Use the green handles to lift the paper access plates.

3 Slowly pull the paper out of the printer. Do not tear the paper!

Note

Avoid spilling loose toner. Using a dry, lint-free cloth, clean any loose toner that might have fallen into the printer

(page 67).

If loose toner falls into the printer, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed.

If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

4 Close the paper access plates, replace the toner cartridge, and close the top cover.

If a paper jam message persists, there is still paper in the printer. Look for

paper in another location (page 72).

74 Chapter 4: Problem Solving

Clearing Jams from the Output Areas

Note

If paper is jammed in the top output area, but most of the paper is still inside the printer, it is best to remove it through the rear door.

1 Push in the two gray latches to release the rear door.

2 Push down the green paper release levers.

3 Grasp both sides of the paper, and slowly pull the paper out of the printer. (There might be loose toner on the paper. Be careful not to spill it on yourself or into the printer.)

Note

If paper is difficult to remove, try opening the top cover and removing the toner cartridge to release pressure on the paper.

4 Close the rear door. (The levers automatically return to their original positions when the rear door is closed.) Open and close the top cover to clear the paper jam message.

If a paper jam message persists, there is still paper in the printer. Look for

paper in another location (page 72).

Chapter 4: Problem Solving 75

Clearing Jams from the Optional Duplexer

Look for jams in the following locations:

The Tray 2 area:

1 Slide Tray 2 out of the printer.

2 Slowly pull any paper out of the printer.

The duplexer’s front cover:

3 From the front of the printer, grasp the duplexer’s front cover (use the grip in the center), pull it straight toward you, and then lift it up to remove.

4 Slowly pull any paper out of the printer.

5 Replace the duplexer’s front cover, and replace Tray 2.

Continued on the next page.

76 Chapter 4: Problem Solving

The rear section of the duplexer:

6 From the rear of the printer, use the handles on both sides of the duplexer to slide out the rear section until it stops.

7 Slowly pull any paper out of the duplexer.

The duplexer’s top cover:

8 Open the duplexer’s top cover.

9 Slowly pull any paper out of the duplexer.

When all paper has been removed from the duplexer, continue with step 10 below:

10 Close the duplexer’s top cover, and push the rear section of the duplexer back into the printer. Open and close the top cover to clear the paper jam message.

Note

To prevent further jams, make sure all tray covers are in place.

Chapter 4: Problem Solving 77

Solving Repeated Paper Jams

If paper jams occur frequently, try the following:

• Check all the paper jam locations. A piece of paper might be stuck

somewhere in the printer. (See page 72.)

• Check that paper is correctly loaded in the trays, that the trays are correctly adjusted for the loaded paper size, and that the trays are not

overfilled. (See the sections on loading paper, starting on page 30.)

• Check that all trays and paper handling accessories are completely inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.)

• Check that all covers and doors are closed. (If a cover or door is opened during a print job, this might cause a paper jam.)

• Try printing to a different output bin (page 26).

• The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.

• If you are printing from Tray 1, try feeding fewer sheets of paper or fewer envelopes at a time.

• If you are printing with the optional duplexer, make sure the cable tray is seated properly, and the Tray 2 cover is installed.

• Try turning the paper reforming setting on from the Configuration Menu in the printer’s control panel (this will slow print speed). For more

information, see page B-14.

• If you are printing small sizes (such as index cards), make sure the paper

is oriented correctly in the tray (page 53).

• Turn over the stack of paper in the tray. Also try rotating the paper 180°.

• Try rotating paper (such as perforated or multi-sheet forms and labels) to

feed through the printer from a different orientation (page 47).

• Check the quality of the paper being printed. Damaged or irregular paper should not be used.

• Use only paper that meets HP specifications (pages A-2 through A-13).

• Do not use paper that has already been used in a printer or copier. (Do not print on both sides of envelopes, transparencies, vellum, or labels.)

• Check that the power supplied to the printer is steady, and meets printer

specifications (page A-17).

• Clean the printer (page 67).

• Contact an HP-authorized service or support provider to perform routine printer maintenance. (See the HP Support pages at the front of this user’s guide.)

78 Chapter 4: Problem Solving

Note

Understanding Printer Messages

The following table explains messages that might display on the printer’s control panel. Printer messages and their meanings are listed in alphabetical order, with numbered messages following.

If a message persists:

•

If a message persists requesting that you load a tray, or if a message indicates that a previous print job is still in the printer’s memory, press [Go] to print or press [Cancel Job] to clear the job from the printer’s memory.

•

If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider.

(See the HP Support pages at the front of this user’s guide.)

Not all messages are described in this user’s guide (many are self-explanatory).

Some printer messages are affected by the Auto Continue and

Clearable Warning settings from the Configuration Menu in the

printer’s control panel (page B-12).

Printer Messages

Message

ACCESS DENIED

MENUS LOCKED

Explanation or Recommended Action

The printer control panel function you are trying to access has been locked to prevent unauthorized access.

See your network administrator.

BAD DUPLEXER

CONNECTION

BAD OPT TRAY

CONNECTION

CANNOT DUPLEX

REAR BIN OPEN

The duplexer is not connected properly.

Re-install the duplexer.

The optional tray is not connected properly.

Re-install the optional tray.

The printer cannot duplex because the rear output bin is open.

Close the rear output bin.

Chapter 4: Problem Solving 79

Printer Messages (Continued)

Message

CHECK INPUT

DEVICE

alternates with

PAPER PATH OPEN

PLEASE CLOSE IT

CHOSEN LANGUAGE

NOT AVAILABLE

Explanation or Recommended Action

The optional input tray cannot feed paper to the printer because a door or paper guide is open.

Check the doors and paper guides.

A print job requested a printer language that does not exist in the printer. The job will not print and will be cleared from memory.

Print the job using a driver for a different printer language, or add the requested language to the printer (if available).

Press [Go] to continue.

DISK DEVICE

FAILURE

The EIO disk had a critical failure and can no longer be used.

Remove the EIO disk and replace it with a new one.

DISK FILE

OPERATION FAILED

The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.

DISK FILE

SYSTEM IS FULL

Delete files from the EIO disk and then try again, or add a flash disk

DIMM. Download or delete files from HP JetAdmin, and download or delete fonts from HP FontSmart. (See the software help for more information.)

DISK IS

WRITE PROTECTED

The EIO disk is protected, and no new files can be written to it.

Disable the write protection through HP JetAdmin.

FLASH DEVICE

FAILURE

The flash disk DIMM had a critical failure and no longer can be used.

Remove the flash disk DIMM and replace it with a new one.

FLASH FILE

OPERATION FAILED

The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.

FLASH FILE

SYSTEM IS FULL

Delete files from the flash disk DIMM or add another one. Download or delete files from HP JetAdmin, and download or delete fonts from

HP FontSmart. (See the software help for more information.)

80 Chapter 4: Problem Solving

Printer Messages (Continued)

Message

FLASH IS

WRITE PROTECTED

Explanation or Recommended Action

The flash disk DIMM is protected, and no new files can be written to it.

Disable the write protection through HP JetAdmin.

INPUT DEVICE

CONDITION xx.yy

An input paper handling device has a condition that needs attention before printing can resume.

See the documentation that came with the paper handling device for assistance.

INSTALL FRONT

DUPLEX COVER

The printer is unable to print the current job, because the duplexer’s front cover is not installed, or not inserted correctly.

Re-insert the duplexer’s front cover.

INSTALL TRAY x

The printer is unable to print the current job, because the specified tray (

x

) is open or not inserted correctly.

Re-insert the specified tray.

LOADING

PROGRAM <number>

alternates with

DO NOT POWER OFF

Programs and fonts can be stored on the printer’s file system. At bootup time these entities are loaded into RAM. (These entities can take a long time to load into RAM depending on the size and number of entities being loaded.) The

<number>

specifies a sequence number indicating the current program being loaded.

MANUALLY FEED

[TYPE] [SIZE]

Load the requested paper into Tray 1.

Press [Go] if the desired paper is already loaded in Tray 1.

Press [-Value+] to scroll through the available types and sizes. Press

[Select] to accept the alternate type or size.

MEMORY FULL

STORED DATA LOST

There is no available memory in the printer. The current job might not print correctly and some resources (such as downloaded fonts or macros) might have been deleted.

You might want to add more memory to the printer (page C-1).

Chapter 4: Problem Solving 81

Printer Messages (Continued)

Message

MEMORY SETTINGS

CHANGED

Explanation or Recommended Action

The printer changed its memory settings because it did not have enough memory to use the previous settings for I/O Buffering and

Resource Saving. This usually occurs after removing memory from the printer, adding a duplexer, or adding a printer language.

You might want to change memory settings for I/O Buffering and

Resource Saving (although default settings are usually best) or add

more memory to the printer (page C-1).

MEMORY SHORTAGE

JOB CLEARED

The printer did not have enough free memory to print the entire job.

The remainder of the job will not print and will be cleared from memory.

Press [Go] to continue.

Change the Resource Saving setting from the printer’s control panel

(page C-6) or add more memory to the printer (page C-1).

MEMORY SHORTAGE

PAGE SIMPLIFIED

The printer had to compress the job in order to fit it in available memory. Some data loss might have occurred.

Press [Go] to continue.

You might want to add more memory to the printer (page C-1).

OFFLINE

Press [Go] to place the printer online.

PERFORM PRINTER

MAINTENANCE

To ensure optimum print quality, the printer prompts you to have routine maintenance performed every 150,000 pages. Contact an

HP-authorized service or support provider to perform routine printer maintenance. (See the HP Support pages at the front of this user’s guide.)

RAM DISK DEVICE

FAILURE

The RAM disk had a critical failure and can no longer be used.

Turn the printer off, and then turn the printer on to clear the message.

RAM DISK FILE

OPERATION FAILED

The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.

82 Chapter 4: Problem Solving

Printer Messages (Continued)

Message

RAM DISK FILE

SYSTEM IS FULL

Explanation or Recommended Action

Delete files and then try again, or turn the printer off, and then turn the printer on to delete all files on the device. (Delete files using

HP JetAdmin, HP FontSmart, or another software utility. See the software help for more information.)

If the message persists, increase the size of the RAM disk. Change the RAM disk size from the Configuration Menu in the printer’s control

panel (page B-13).

RAM DISK IS

WRITE PROTECTED

The RAM disk is protected, and no new files can be written to it.

Disable the write protection through HP JetAdmin.

TRAY x EMPTY

Load the empty tray (

x

) to clear the message.

If you do not load the specified tray, the printer will continue printing from the next available tray, and the message will continue to display.

TRAY x LOAD

[TYPE] [SIZE]

Load the requested paper into the specified tray (

x

). (See the sections on loading paper, starting on page 30.)

Ensure that the trays are correctly adjusted for size. The size displayed on the front of the paper tray must match the size of paper loaded in the tray. The tray type settings (and size for Tray 1) must be

set from the printer’s control panel (page 60).

If you are trying to print A4 or letter size paper, and this message appears, make sure the default paper size is set correctly from the

Printing Menu in the printer’s control panel.

Press [Go] to print from the next available tray.

Press [-Value+] to scroll through the available types and sizes. Press

[Select] to accept the alternate type or size.

UNSUPPORTED SIZE

IN TRAY [YY]

An external paper handling device detected an unsupported paper size. The printer will go offline until the condition is corrected.

USE [TYPE]

[SIZE] INSTEAD?

If the requested paper size or type is not available, the printer asks if it should use another paper size or type instead.

Press [-Value+] to scroll through the available types and sizes. Press

[Select] to accept the alternate type or size.

WAIT FOR PRINTER

TO REINITIALIZE

The RAM disk setting has been changed from the printer’s control panel. This change will not take effect until the printer reinitializes.

Chapter 4: Problem Solving 83

Printer Messages (Continued)

Message

13.x PAPER JAM

[LOCATION]

Explanation or Recommended Action

Remove jammed paper from the specified location (page 72).

Open and close the top cover to clear the message.

If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

20 INSUFFICIENT

MEMORY

alternates with

PRESS GO TO

CONTINUE

21 PAGE TOO

COMPLEX

alternates with

PRESS GO TO

CONTINUE

The printer received more data than can fit in its available memory.

You might have tried to transfer too many macros, soft fonts, or complex graphics.

Press [Go] to print the transferred data (some data might be lost),

then simplify the print job or install additional memory (page C-1).

The data (dense text, rules, raster or vector graphics) sent to the printer was too complex.

Press [Go] to print the transferred data. (Some data might be lost.)

To print the job without losing data, from the Configuration Menu in the printer control panel, set

PAGE PROTECT=ON

, print the job, and then return

PAGE PROTECT=AUTO

. (For more information, see page B-12.) Do not leave

PAGE PROTECT=ON

; it might degrade performance.

If this message appears often, simplify the print job.

22 EIO x

BUFFER OVERFLOW

alternates with

PRESS GO TO

CONTINUE

Too much data was sent to the EIO card in the specified slot (

x

). An improper communications protocol may be in use.

Press [Go] to clear the message. (Data will be lost.)

Check the host configuration. If this message persists, contact an

HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

22 PARALLEL I/O

BUFFER OVERFLOW

alternates with

PRESS GO TO

CONTINUE

Too much data was sent to the parallel port.

Check for a loose cable connection and be sure to use a high-quality

cable (page 9). (Some non-HP parallel cables might be missing pin

connections, or might otherwise not conform to the IEEE-1284 specification.)

This error can occur if the driver you are using is not IEEE-1284 compliant. For best results, use an HP driver that came with the printer

(page 15).

Press [Go] to clear the error message. (Data will be lost.)

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

84 Chapter 4: Problem Solving

Printer Messages (Continued)

Message

22 SERIAL I/O

BUFFER OVERFLOW

alternates with

PRESS GO TO

CONTINUE

Explanation or Recommended Action

Too much data was sent to the serial port.

Make sure the correct serial pacing option is selected from the I/O

Menu in the printer’s control panel (page B-18).

Print a menu map (page 100) and verify that the serial pacing item

(from the I/O Menu in the printer’s control panel) matches the setting

on the computer. (For more information on interface settings, see page B-18.)

Press [Go] to clear the error message. (Data will be lost.)

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

40 BAD SERIAL

TRANSMISSION

alternates with

PRESS GO TO

CONTINUE

The printer encountered an error while transferring data from the computer.

The error might have occurred for several reasons:

• The computer was powered on or off while the printer was online.

• There was a network problem (if applicable).

• The printer’s baud rate or parity was not the same as the computer’s. (The baud rate tells the printer how fast information will be transferred from the computer to the printer.) Make sure the printer is set for the same baud rate as the computer. The serial baud rate setting can be accessed from the I/O Menu in the printer’s

control panel (page B-18).

Press [Go] to clear the error message and continue printing.

40 EIO x BAD

TRANSMISSION

alternates with

PRESS GO TO

CONTINUE

41.3 UNEXPECTED

PAPER SIZE

The connection has been broken between the printer and the EIO card in the specified slot.

Press [Go] to clear the error message and continue printing.

The paper size you are trying to print is not the same as the settings for the tray.

Make sure that all trays are correctly adjusted for size. The size displayed on the front of the paper tray must match the size of paper loaded in the tray. (The printer will continue trying to print the job until size settings are correct.)

If you are trying to print from Tray 1, make sure the printer’s control

panel setting for paper size is correctly configured (page B-3).

After performing the actions above, press [Go] . The page containing the error will automatically be reprinted. (Or, you might want to press

[Cancel Job] to clear the job from the printer’s memory.)

Chapter 4: Problem Solving 85

Printer Messages (Continued)

Message

41.x

PRINTER ERROR

alternates with

PRESS GO TO

CONTINUE

Explanation or Recommended Action

A temporary printing error occurred.

Press [Go] . The page containing the error will automatically be reprinted.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

50.x FUSER ERROR

An internal error has occurred. Turn the printer off, and then turn the printer on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

51.x or 52.x

PRINTER ERROR

A temporary printing error occurred.

Press [Go] . The page containing the error will automatically be reprinted.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

53.xy.zz

PRINTER ERROR

There is a problem with the printer’s memory. The DIMM that caused the error will not be used. Values of

x

y

, and

zz

are as follows: x = DIMM type 0 = ROM

1 = RAM y = Device location 0 = Internal memory (ROM or RAM)

1 to 3 = DIMM slots 1, 2, or 3 zz = Error number

You might need to replace the specified DIMM.

Turn the printer off, and then replace the DIMM that caused the error.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

55 PRINTER ERROR

alternates with

PRESS GO TO

CONTINUE

A temporary printing error occurred.

Press [Go] . The page containing the error will automatically be reprinted.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

86 Chapter 4: Problem Solving

Printer Messages (Continued)

Message

56.x, 57.x,

58.x, or 59.x

PRINTER ERROR

Explanation or Recommended Action

A temporary printing error occurred.

Turn the printer off, and then turn the printer on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

62.x

PRINTER ERROR

There is a problem with the printer’s memory. The

x

value refers to the location of the problem:

0 = Internal memory

1 to 3 = DIMM slots 1, 2, or 3

You might need to replace the specified DIMM.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

64.x

PRINTER ERROR

A temporary printing error occurred.

Turn the printer off, and then turn the printer on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

66.xy.zz INPUT

DEVICE FAILURE

alternates with

CHECK CABLES

AND CYCLE POWER

68 NVRAM ERROR

CHECK SETTINGS

An error occurred in an external paper handling device.

Press [Go] to clear the message. If the message will not clear, turn the printer off, and then turn the printer on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

An error occurred in the printer’s nonvolatile memory (NVRAM) and one or more printer settings has been reset to its factory default.

Print a configuration page and check the printer settings to determine

which values have changed (page 101).

Hold down [Cancel Job] while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

68 NVRAM FULL

CHECK SETTINGS

The printer’s nonvolatile memory (NVRAM) is full. Some settings might have been reset to the factory defaults.

Print a configuration page and check the printer settings to determine

which values have changed (page 101).

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Chapter 4: Problem Solving 87

Printer Messages (Continued)

Message

69.x

PRINTER ERROR

Explanation or Recommended Action

A temporary printing error occurred.

Turn the printer off, and then turn the printer on.

If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

79.xxxx

PRINTER ERROR

The printer detected an error. The numbers (

xxxx

) indicate the specific type of error.

Turn the printer off, and then turn the printer on. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.)

If the message persists with different software applications and print jobs, record the numbers that appear (

xxxx

) and contact an

HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

88 Chapter 4: Problem Solving

Note

Correcting Output Quality Problems

Use the examples below to determine which output quality problem you are experiencing, then see the following table to troubleshoot the problem.

The examples below depict letter-size paper that has passed through the printer long-edge first. (If the paper has passed through the printer short-edge first, lines and repeating defects will run vertically rather than horizontally.)

Light Print or

Fade

Toner Specks

(front or back)

Dropouts Lines

Gray

Background

Toner Smear

Loose Toner Repeating

Defects

Misformed

Characters

Page Skew

Curl or Wave

Figure 23 Examples of Output Quality Problems

Wrinkles or

Creases

Chapter 4: Problem Solving 89

Troubleshooting Steps

(Follow the steps in the order they are listed.)

✓ ✓ ✓ ✓ ✓ ✓ 1. Print a few more pages to see if the problem will correct itself.

✓ ✓ ✓ ✓ ✓

2. Clean the inside of the printer (page 67)

or use the printer’s cleaning page

(page 69).

✓ ✓

✓ ✓ ✓

✓ ✓

1 ✓ ✓

✓

1 ✓ 1

✓ ✓ ✓ 9. Adjust the toner density setting

(page B-6).

✓ ✓ ✓ 10. From the Configuration Menu in the printer’s control panel, turn the paper

reforming setting on (page B-14).

✓ ✓ 11. Change the fuser mode setting to High

(page B-4) or choose rough paper type

from the printer driver (page 60).

✓ ✓ 12. Change the fuser mode setting to Low

(page B-4).

✓ ✓ 13. Redistribute the toner in the toner

cartridge (page 65).

✓ ✓ ✓ ✓ ✓ ✓ ✓ 14. Install a new HP toner cartridge. (See instructions with the toner cartridge.)

✓ ✓ 15. To alternate small and standard paper, from the Configuration Menu set

SMALL PAPER SPEED=SLOW .

✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 16. After trying all the steps suggested above, contact an HP-authorized service or support provider. (See the

HP Support pages at the front of this user’s guide.)

1. Paper might be too smooth.

3. Make sure EconoMode is off in the software and in the control panel

(page B-6).

✓ ✓ ✓ 4. Turn over the stack of paper in the tray.

Also try rotating the paper 180°.

✓ 1 ✓ ✓ ✓ 5. Check the paper (or other print media)

type and quality (pages A-2 through A-13).

✓ ✓ ✓ 6. Check the printer’s environment

(page A-17).

✓ ✓ 7. Make sure paper is loaded correctly and that the guides fit properly against the

paper stack. (See the sections on loading paper, starting on page 30.)

✓ ✓

8. Print to a different output bin (page 26).

90 Chapter 4: Problem Solving

Note

Determining Printer Problems

Troubleshooting Flowchart

If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in this user’s guide, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Macintosh users: For more troubleshooting information, see page 97.

Does the control panel display READY?

YES

Go to step

2

The display is blank and the printer’s fan is off.

The display is blank but the printer’s fan is on.

The display is in the wrong language.

The display shows garbled or unfamiliar characters.

A message other than

READY

is displayed.

Check the power cord connections and the power switch.

Plug the printer into a different outlet.

Check that the power supplied to the printer is steady, and meets printer specifications

(page A-17).

Press any control panel key to see if the printer responds. Turn the printer off, and then turn the printer on. If this does not work, contact an

HP-authorized service or support provider.

(See the HP

Support pages at the front of this user’s guide.)

Turn the printer off. Hold down

[Select] while turning the printer on. Press

[-Value+] to scroll through the available languages. Press

[Select] to save the desired language as the new default.

Press [Go] to return to

READY

Make sure the desired language is selected from the control panel.

Go to page 79.

Turn the printer off, and then turn the printer on.

Chapter 4: Problem Solving 91

Can you print a configuration page?

Print a configuration page to verify that the printer is feeding

paper correctly (page 101).

YES

Go to step

3

A configuration page does not print.

A blank

page prints.

A message other than

READY

PRINTING

CONFIGURATION

is displayed.

Check that all trays are properly loaded, adjusted, and installed in the

printer. (See the sections on loading paper, starting on page 30.)

Check that the sealing tape is not still in the toner cartridge. (See the getting started guide or the instructions that came with the toner cartridge.)

Go to page 79.

From the computer, check the print queue or print spooler to see if the printer has been paused. If there are problems with the current print job, or if the printer is paused, a configuration page will not print.

(Press [Cancel Job] and try Step 2 again.)

The toner cartridge might be empty.

Install a new toner cartridge.

92 Chapter 4: Problem Solving

3 Can you print from a software application?

Print a short document from a software application.

YES

Go to step

4

The job will not print.

A PS error page or list of commands prints.

If the job will not print, and a message is displayed, see page 79.

From the computer, check to see if the printer has been paused.

If the printer is on a network, check that you are printing to the correct printer. To verify that it is not a network problem, connect the computer directly to the printer with a parallel cable, change the port to LPT1, and try to print.

Check the interface cable connections. Disconnect and reconnect the cable at the computer and the printer.

Test the cable by trying it on another computer (if possible).

To verify that it is not a computer problem, print from another computer (if possible).

Make sure the print job is being sent to the correct port (LPT1, or network printer port, for example).

Check that you are using the proper printer driver (page 17).

The printer might have received a nonstandard PS code. From the

Configuration Menu in the printer’s control panel, set

PERSONALITY

PS for this print job only. After the job has printed, return the setting to

AUTO

(page B-10).

If you are using a parallel connection, make sure the cable is IEEE-1284 compliant

(page A-19).

If the printer is on a network, print a configuration page (page 101) and verify in the

Protocol Information that the server name and the node name match the names in the printer driver.

Make sure the print job is a PS job, and that you are using the PS driver.

The printer might have received PS code when it is set to PCL. From the

Configuration

Menu, set

PERSONALITY

AUTO

(page B-10).

Reinstall the printer driver. (See the getting started guide.)

Check that the port is configured and working properly. (One way to check this is to connect another printer to that port and print.)

If printing with the PS driver, from the Printing Menu in the printer’s control panel, set

PRINT PS ERRORS=ON , then print the job again. If an error page prints, see the instructions in the next column.

From the Configuration Menu in the printer’s control panel, make sure that

PERSONALITY=AUTO

(page B-10).

You might be missing a printer message that could help you solve the problem. From the Configuration Menu in the printer’s control panel, temporarily turn the Clearable

Warnings and Auto Continue settings off (page B-12) and then print the job again.

Chapter 4: Problem Solving 93

Does the job print as expected? (Continued on the following page.)

Print is garbled or only a portion of the page prints.

Printing stops in the middle of the job.

Print speed is slower than expected.

A control panel setting is not taking effect.

Check that you are using the proper

printer driver (page 18).

[Cancel Job] might have been pressed.

The data file sent to the printer might be corrupt. To test, try printing it on another printer (if possible), or try a different file.

Check the interface cable connections. Test the cable by trying it on another computer (if possible).

Check that the power supplied to the printer is steady, and meets printer specifications

(page A-17).

Simplify the print job.

Add more memory to the printer

(page C-1).

Check settings in the printer driver or software application.

(Printer driver and software commands override control panel settings.) Turn banner pages off. (See your network administrator.)

Replace the printer cable with a

high-quality cable (page 9).

Reduce the job’s complexity, print at

a lower resolution (page B-5), or

install more printer memory

(page C-1).

From the

Configuration

Menu in the printer’s control panel, turn the paper reforming setting off

(page B-14).

You might be missing a printer message that could help you solve the problem. From the Configuration

Menu in the printer’s control panel, temporarily turn the Clearable

Warnings and Auto Continue settings

off (page B-12) and then print the job

again.

94 Chapter 4: Problem Solving

Does the job print as expected? (continued)

YES

Go to step

5

The print job is not formatted correctly.

Pages are not fed correctly or are damaged.

There are print quality problems.

Check that you are using the proper

printer driver (page 18).

Check the software settings. (See the software help.)

Make sure paper is loaded correctly and that the guides are not too tight or too loose against the paper stack.

(See the sections on loading paper, starting on page 30.)

Adjust the print resolution

(page B-5).

Check that REt is

on (page B-5).

Try a different font.

If you are having problems printing

custom-size paper, see page 53.

Go to page 89.

Downloaded resources might have been lost. You might need to download them again.

If pages are wrinkled or curled, or if

the image is skewed on the page, see page 89.

Chapter 4: Problem Solving 95

Does the printer select the proper trays, output locations, and paper handling accessories?

YES

For other problems, check the

Contents, the

Index, or the printer software help.

The printer pulls from the wrong tray.

An optional accessory is not working properly.

A message other than

READY

is displayed.

Make sure paper trays are correctly configured for paper size and type

(page 60). Print a configuration

page to see current tray settings

(page 101).

Make sure the tray selection (or paper type) in the printer driver or software application is set correctly.

(The printer driver and software application settings override the printer’s control panel settings.)

Print a configuration page to verify that the accessory is installed

properly and is functional (page 101).

Configure the printer driver for the installed accessories (see the software help).

Turn the printer off, and then turn the printer on.

Verify that you are using the correct optional accessory for the printer.

Go to page 79.

If you do not want to print from

Tray 1, remove any paper loaded in the tray or change the

TRAY 1 MODE

setting to

CASSETTE

(page 58). By

default, paper loaded in Tray 1 will be printed first.

If the optional duplexer will not duplex, check that the rear output bin is closed.

If the optional duplexer will not duplex, you might need to install more

memory (page C-1).

If you want to print from Tray 1, but cannot select the tray from a

software application, see page 58.

96 Chapter 4: Problem Solving

Troubleshooting Flowchart for

Macintosh Users

YES

Can you print from a software application?

Print a short document from a software application.

Go to step

2

The Macintosh computer is not communicating

with the printer.

Auto Setup did not automatically set up the printer.

The printer driver icon does not appear in the

Chooser.

Make sure the printer’s control panel displays

(page 91).

READY

Make sure the correct printer driver is selected in the

Chooser. (There will be a printer icon beside the name.)

If the printer resides on a network with multiple zones, make sure the correct zone is selected in the AppleTalk

Zones box in the Chooser.

Make sure the correct printer has been chosen in the

Chooser by printing a configuration page (page 101).

Make sure the name of the printer displayed on the configuration page matches the printer in the Chooser.

Make sure AppleTalk is active. (Select this in the

Chooser.)

Make sure the computer and printer are on the same network. From Control Panels in the Apple menu, select the Network (or the AppleTalk) control panel and then choose the correct network (for example, LocalTalk or

EtherTalk).

Set up the printer manually by selecting

Configure.

Reinstall the printer software.

(See the getting started guide .)

Select an alternate PPD

(page 99).

The PPD might have been renamed. If so, select the renamed PPD

(page 99).

Make sure the

LaserWriter

Chooser extension resides in the

Extensions folder. If it is not present anywhere on your system, then obtain the

Macintosh

LaserWriter driver from

Apple.

Chapter 4: Problem Solving 97

Does the job print as expected?

The print job is not sent to the desired printer.

The print job

has incorrect fonts.

YES

For other problems, check the

Contents, the

Index, the printer software help, or

page 91.

The computer cannot be used while the printer is printing.

Another printer with the same or similar name might have received the print job. Verify that the printer name matches the name selected in

the Chooser (page 99) .

If you are printing an .EPS file, try downloading the fonts contained in the .EPS file to the printer before printing. Use the HP LaserJet Utility

(page 21).

If the document is not printing with

New York, Geneva, or Monaco fonts, go into the Page Setup dialog box, and select Options to deselect substituted fonts.

Turn Background

Printing on in the

Chooser. Status messages will be redirected to the

Print Monitor, allowing the computer to continue working while the printer is printing.

98 Chapter 4: Problem Solving

Note

Selecting an Alternate PPD

1 Open the Chooser from the Apple menu.

2 Click the LaserWriter icon.

3 If you are on a network with multiple zones, select the zone in the

AppleTalk Zones box where the printer is located.

4 Click the printer name you want to use in the Select a PostScript

Printer box. (Double-clicking will immediately generate the next few steps.)

5 Click Setup... (This button might read Create for first-time setup.)

6 Click Select PPD....

7 Find the desired PPD in the list and click Select. If the desired

PPD is not listed, choose one of the following options:

•

Select a PPD for a printer with similar features.

•

Select a PPD from another folder.

•

Select the generic PPD by clicking Use Generic. The generic

PPD allows you to print, but limits your access to printer features.

8 In the Setup dialog box, click Select, and then click OK to return to the Chooser.

If you manually select a PPD, an icon might not appear next to the selected printer in the Select a PostScript Printer box. In the

Chooser, click Setup, click Printer Info, and then click Update Info to bring up the icon.

9 Close the Chooser.

Renaming the Printer

If you are going to rename the printer, do this before selecting the printer in the Chooser. If you rename the printer after selecting it in the Chooser, you will have to go back into the Chooser and reselect it.

Use the Set Printer Name feature in the HP LaserJet Utility to rename the printer.

Chapter 4: Problem Solving 99

Checking the Printer’s Configuration

From the printer’s control panel, you can print pages that give details about the printer and its current configuration. The following information pages are described here:

•

Menu Map

•

Configuration Page

•

PCL or PS Font List

For a complete list of the printer’s information pages, see the

Information Menu in the printer’s control panel (page B-2).

Menu Map

To see the current settings for the menus and items available in the control panel, print a control panel menu map:

1 Press [Menu] until

INFORMATION MENU

appears.

2 Press [Item] until

PRINT MENU MAP

appears.

3 Press [Select] to print the menu map.

You might want to store the menu map near the printer for reference.

The content of the menu map varies, depending on the options currently installed in the printer. (Many of these values can be overridden from the printer driver or software application.)

For a complete list of control panel items and possible values, see

page B-1. To change a control panel setting, see page 13.

100 Chapter 4: Problem Solving

Note

Configuration Page

Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages.

If an HP JetDirect print server card is installed, a JetDirect configuration page will print out as well.

To print a configuration page:

1 Press [Menu] until

INFORMATION MENU

appears.

Chapter 4: Problem Solving 101

Figure 24 Sample Configuration Page

1 Printer Information

2 Installed Personalities and Options

Event Log

Memory

Security

Paper Trays and

Options

Lists the serial number, HP JetSend IP addresses, page counts, and other information for the printer.

Lists all printer languages that are installed (such as PCL and

PS) and lists options that are installed in each DIMM slot and

EIO slot.

Lists the number of entries in the log, the maximum number of entries viewable, and the last three entries.

Lists printer memory, PCL Driver Work Space (DWS), and I/O buffering and resource saving information.

Lists the status of the printer’s control panel lock, control panel password, and disk drive.

Lists the size settings for all trays and lists optional paper handling accessories that are installed.

102 Chapter 4: Problem Solving

Note

PCL or PS Font List

Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on an optional hard disk or flash DIMM.)

To print a PCL or PS font list:

1 Press [Menu] until

INFORMATION MENU

appears.

2 Press [Item] until

PRINT PCL FONT LIST

PRINT PS FONT LIST

appears.

3 Press [Select] to print the font list.

The PS font list shows the PS fonts installed, and gives a sample of those fonts. The following describes the information that can be found on the PCL font list:

•

Font gives the font names and samples.

•

Pitch/Point indicates the pitch or point size of the font.

•

Escape Sequence (a PCL programming command) is used to select the designated font. (See the legend at the bottom of the font list page.)

For step-by-step instructions on using printer commands to select

a font with DOS applications, see page D-7.

•

Font # is the number used to select fonts from the printer’s control panel (not the software application). Do not confuse the font # with the font ID, described below. The number indicates the DIMM slot where the font is stored.

•

SOFT: Downloaded fonts, which stay resident in the printer until other fonts are downloaded to replace them, or until the printer is turned off.

•

INTERNAL: Fonts that permanently reside in the printer.

•

Font ID is the number you assign to soft fonts when you download them through software.

Chapter 4: Problem Solving 103

104 Chapter 4: Problem Solving

Service and Support

Hewlett-Packard Warranty Statement

HP PRODUCT

HP LaserJet 5000, 5000 N, and 5000 GN printers

1 HP warrants HP hardware, accessories, and supplies against defects in materials and workmanship for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.

2 HP warrants that HP software will not fail to execute its programming instructions, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.

3 HP does not warrant that the operation of HP products will be uninterrupted or error free. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, customer will be entitled to a refund of the purchase price upon prompt return of the product.

4 The warranty period begins on the date of the delivery or on the date of installation if installed by HP. If customer schedules or delays HP installation more than 30 days after delivery, warranty begins on the 31st day from delivery.

Chapter 5: Service and Support 105

5 Warranty does not apply to defects resulting from:

a improper or inadequate maintenance or calibration,

b software, interfacing, parts or supplies not supplied by HP,

c unauthorized modification or misuse,

d operation outside of the published environmental specifications for the product, or

e improper site preparation or maintenance.

6 THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER

WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED

OR IMPLIED. HP SPECIFICALLY DISCLAIMS THE IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE.

7 HP will be liable for damage to tangible property per incident up to the greater of $300,000 (U.S. dollars) or the actual amount paid for the product that is the subject of the claim, and for damages for bodily injury or death, to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product.

8 THE REMEDIES IN THIS WARRANTY STATEMENT ARE THE

CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT

AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE

FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,

INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT),

OR OTHER DAMAGE, WHETHER BASED IN CONTRACT,

TORT, OR OTHERWISE.

Service During and After the Warranty Period

•

If printer hardware fails during the warranty period, contact an

HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

•

If printer hardware fails after the warranty period, and you have an HP Maintenance Agreement or HP Support Pack, request service as specified in the agreement.

•

If you do not have an HP Maintenance Agreement or HP Support

Pack, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

106 Chapter 5: Service and Support

Limited Warranty for Toner Cartridge Life

Note The warranty below applies to the toner cartridge that came with this printer.

This warranty supersedes all previous warranties (7/19/96).

HP toner cartridges are warranted to be free from defects in materials and workmanship until the HP toner is depleted. The warranty covers any defects or malfunctions in a new

Hewlett-Packard toner cartridge.

How long does the coverage last?

How do I know when the

HP toner is running out?

What will HP do?

What does this warranty not cover?

How do I return the faulty cartridge?

How does State, Province or Country Law apply?

The coverage lasts until the HP toner is depleted, at which time the warranty expires.

The

TONER LOW

message on the printer’s control panel display provides the first indication that toner is low. (Toner will likely run out in the next 100-300 sheets of paper.)

HP will, at HP’s option, either replace products which prove to be defective or refund the purchase price. If possible, please attach a print-out sample illustrating what the defective cartridge is printing.

The warranty does not cover cartridges which have been refilled, are emptied, are abused, are misused, or are tampered with in any way.

In the event the cartridge proves to be defective, return the cartridge to the place of purchase, where the cartridge will be replaced (include a print sample illustrating the defect).

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state, province to province, or country to country. This limited warranty is the sole warranty on the HP toner cartridge and supersedes any other warranty relating to this product.

IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE

LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL,

INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST

PROFITS FROM ANY BREACH OF THIS WARRANTY OR

OTHERWISE.

Chapter 5: Service and Support 107

HP Software License Terms

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS

SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE

LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE

SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER

PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.

The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP.

License Grant

HP grants you a license to Use one copy of the Software. “Use” means storing, loading, installing, executing, or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for “concurrent use”, you may not allow more than the maximum number of authorized users to Use the Software concurrently.

Ownership

The Software is owned and copyrighted by HP or its third party suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the Software. HP’s third party suppliers may protect their rights in the event of any violation of these License Terms.

Copies and Adaptations

You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network.

No Disassembly or Decryption

You may not disassemble or decompile the Software unless HP’s prior written consent is obtained. In some jurisdictions, HP’s consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.

Transfer

Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer.

Termination

HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form.

Export Requirements

You may not export or reexport the Software or any copy or adaptation in violation of any applicable laws or regulations.

U.S. Government Restricted Rights

The Software and any accompanying documentation have been developed entirely at private expense.

They are delivered and licensed as “commercial computer software” as defined in DFARS

252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun 1995), as a “commercial item” as defined in FAR 2.101 (a), or as “Restricted computer software” as defined in

FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved.

108 Chapter 5: Service and Support

Worldwide Sales and Service Offices

Worldwide Sales and Service Offices

Before calling an HP Sales and

Service office, be sure to contact the appropriate

Customer Support Center number listed in the front of this user’s guide.

Austria:

Hewlett-Packard GmbH

Lieblgasse 1

A-1222 Vienna

Phone: (43) (1) 25000-555

Fax: (43) (1) 25000-500

Canada:

Hewlett-Packard (Canada) Ltd.

17500 Trans Canada Highway

South Service Road

Kirkland, Québec H9J 2X8

Phone: (1) (514) 697-4232

Fax: (1) (514) 697-6941

Hewlett-Packard (Canada) Ltd.

5150 Spectrum Way

Mississauga, Ontario L4W 5G1

Phone: (1) (905) 206-4725

Fax: (1) (905) 206-4739

Denmark:

Hewlett-Packard A/S

Kongevejen 25

DK-3460 Birkerød

Denmark

Phone:

Fax:

(45) 99-1000

(45) 4281-5810

Argentina:

Hewlett-Packard Argentina S.A.

Montañeses 2140/50/60

1428 Buenos Aires

Phone:

Fax:

(54) (1) 787-7100

(54) (1) 787-7213

Australia:

Hewlett-Packard Australia Ltd.

31-41 Joseph Street

Blackburn, VIC 3130

Phone: (61) (3) 272-2895

Fax: (61) (3) 898-7831

Hardware Repair Center:

Phone: (61) (3) 272-8000

Extended Warranty Support:

Phone: (61) (3) 272-2577

Belgium:

Hewlett-Packard Belgium S.A. NV

Boulevard de la Woluwe-Woluwedal

100-102

B-1200 Brussels

Phone:

Fax:

(32) (2) 778-31-11

(32) (2) 763-06-13

China:

China Hewlett-Packard Co. Ltd.

Level 5, West Wing Office

China World Trade Center

No. 1, Jian Guo Men Wai Avenue

Beijing 100004

Phone:

Fax:

(86) (10) 6505-3888, x. 5450

(86) (10) 6505-1033

Customer Information Center:

Phone: (61) (3) 272-8000

Brazil:

Edisa Hewlett-Packard S.A.

Av. Do Contorno, 6321,12° andar

30110-110, Belo Horizonte, MG

Phone:

Fax:

(55) (31) 221-8845

(55) (31) 221-8836

Czech Republic:

Hewlett-Packard s. r. o.

Novodvorská 82

CZ-14200 Praha 4

Phone:

Fax:

(42) (2) 613-07111

(42) (2) 471-7611

Hardware Repair Center and Extended

Warranty Support:

Phone: (86) (10) 6262-5666 x. 6101 or 6102

(86) (10) 6261-4167

Far East Region:

Hewlett-Packard Asia Pacific Ltd.

17-21/F Shell Tower, Times Square

1 Matheson Street, Causeway Bay

Hong Kong

Phone:

Fax:

(852) 2599-7777

(852) 2506-9244

Finland:

Hewlett-Packard Oy

Piispankalliontie 17

FIN-02200 Espoo

Phone:

Fax:

(358) (9) 887-21

(358) (9) 887-2477

Hardware Repair Center:

Phone: (852) 2599-7000

Extended Warranty Support:

Phone: (852) 2599-7000

Customer Information Center:

Phone: (852) 2599-7066

Chapter 5: Service and Support 109

Worldwide Sales and Service Offices (Continued)

France:

Hewlett-Packard France

42 Quai du Point du Jour

F-92659 Boulogne Cedex

Phone: (33) (146) 10-1700

Fax: (33) (146) 10-1705

Hungary:

Hewlett-Packard Magyarország Kft.

Erzsébet királyné útja 1/c.

H-1146 Budapest

Phone: (36) (1) 343-0550

Fax: (36) (1) 122-3692

Germany:

Hewlett-Packard GmbH

Herrenberger Strasse 130

71034 Böblingen

Phone: (49) (180) 532-6222

Fax:

(49) (180) 525-8143

(49) (180) 531-6122

India:

Hewlett-Packard India Ltd.

Paharpur Business Centre

21 Nehru Place

New Delhi 110 019

Phone:

Fax:

(91) (11) 647-2311

(91) (11) 646-1117

Hardware Repair Center:

Phone: (36) (1) 343-0312

Customer Information Center:

Phone: (36) (1) 343-0310

Japan:

Hewlett-Packard Japan, Ltd.

3-29-21 Takaido-higashi

Suginami-ku, Tokyo 168

Phone: (81) (3) 3335-8333

Fax: (81) (3) 3335-8338

Greece:

Hewlett-Packard Hellas

62, Kifissias Avenue

GR-15125 Maroussi

Phone: (30) (1) 689-6411

Fax: (30) (1) 689-6508

Italy:

Hewlett-Packard Italiana SpA

Via Giuseppe di Vittorio, 9

Cernusco Sul Naviglio

I-20063 (Milano)

Phone:

Fax:

(39) (2) 921-21

(39) (2) 921-04473

Hardware Repair Center and Extended

Warranty Support:

Phone: (91) (11) 642-5073

(91) (11) 682-6042

Korea:

Hewlett-Packard Korea

25-12, SHP House

Yoido-dong, Youngdeungpo-ku

Seoul 150-010

Phone:

Fax:

(82) (2) 769-0114

(82) (2) 784-7084

Latin American Headquarters:

5200 Blue Lagoon Drive

Suite 950

Miami, FL 33126

USA

Phone: (1) (305) 267-4220

Hardware Repair Center:

Phone: (81) (4) 7355-6660

Fax: (81) (4) 7352-1848

México, D.F.:

Hewlett-Packard de México, S.A. de

C.V.

Prolongación Reforma No. 700

Lomas de Santa Fe

01210 México, D.F.

Phone: (52) (5) 326-4600

Fax: (52) (5) 326-4274

Middle East/Africa:

ISB HP Response Center

Hewlett-Packard S.A.

Rue de Veyrot 39

P.O. Box 364

CH-1217 Meyrin - Geneva

Switzerland

Phone: (41) (22) 780-4111

Hardware Repair Center:

Phone: (82) (2) 3270-0700

Phone:

(82) (2) 707-2174 (DeskJet)

(82) (2) 3270-0710 (Hardware)

Extended Warranty Support:

(82) (2) 3770-0365 (Bench)

(82) (2) 769-0500 (Onsite)

México Guadalajara:

Hewlett-Packard de México, S.A. de C.V.

Monte Morelos No.299

Fracc. Loma Bonita

45060 Guadalajara, Jal.

Phone:

Fax:

(52) (3) 669-9302

(52) (3) 669-9560

México Monterrey:

Hewlett-Packard de México, S.A. de

C.V.

Batallón de San Patricio 111

Piso 23-Torre Comercial América

Colonia del Valle

66269 Garza Garcia, Nuevo León

Phone:

Fax:

(52) (8) 368-5100

(52) (8) 356-7498

Netherlands:

Hewlett-Packard Nederland BV

Startbaan 16

NL-1187 XR Amstelveen

Postbox 667

NL-1180 AR Amstelveen

Phone:

Fax:

(31) (20) 547-6911

(31) (20) 547-7755

New Zealand:

Hewlett-Packard (NZ) Limited

Ports of Auckland Building

Princes Wharf, Quay Street

P.O. Box 3860

Auckland

Phone:

Fax:

(64) (9) 356-6640

(64) (9) 356-6620

Hardware Repair Center and

Extended Warranty Support:

Phone: (64) (9) 0800-733547

Customer Information Center:

Phone: (64) (9) 0800-651651

110 Chapter 5: Service and Support

Worldwide Sales and Service Offices (Continued)

Norway:

Hewlett-Packard Norge A/S

Postboks 60 Skøyen

Drammensveien 169

N-0212 Oslo

Phone:

Fax:

(47) 2273-5600

(47) 2273-5610

Russia:

AO Hewlett-Packard

Business Complex Building #2

129223, Moskva, Prospekt Mira

VVC

Phone:

Fax:

(7) (95) 928-6885

(7) (95) 974-7829

Poland:

Hewlett-Packard Polska ul.Newelska 6

PK-01-447 Warszawa

Phone: (48) (22) 375-065

Fax: (48) (22) 374-783

Singapore:

H-P Singapore (Pte), Ltd.

150 Beach Road #29-00

Gateway West

Singapore 0718

Phone:

Fax:

(65) 291-9088

(65) 292-7089

Portugal:

Hewlett-Packard Portugal

Rua Gregório Lopes

Lote 1732B

P-1400 Lisboa

Phone:

Fax:

(351) (1) 301-7330

(351) (1) 301-7345

Spain:

Hewlett-Packard Española, S.A.

Carretera de la Coruña km 16.500

E-28230 Las Rozas, Madrid

Phone: (34) (1) 626-1600

Fax: (34) (1) 626-1830

Sweden:

Hewlett-Packard Sverige AB

Skalholtsgatan 9

S-164 97 Kista

Phone:

Fax:

(46) (8) 444-2000

(46) (8) 444-2666

Hardware Repair Center and Customer

Information Center:

Phone: (65) 272-5300

Extended Warranty Support:

Phone: (65) 374-3173

Switzerland:

Hewlett-Packard (Schweiz) AG

In der Luberzen 29

CH-8902 Urdorf/Zürich

Phone:

Fax:

(41) (1) 753-7111

(41) (1) 753-7700

Taiwan:

Hewlett-Packard Taiwan Ltd.

8th Floor

337, Fu-Hsing North Road

Taipei, 10483

Phone:

Fax:

(886) (2) 712-0404

(886) (2) 715-3107

Hardware Repair Center, call:

(886) (2) 717-9673 (North Taiwan)

(886) (4) 327-0153 (Central Taiwan)

(886) (8) 073-3733 (South Taiwan)

Extended Warranty Support Contact:

Phone: (886) (8) 021-1666

United Kingdom:

Hewlett-Packard Ltd.

Cain Road

Bracknell

Berkshire RG12 1HN

Phone:

Fax:

(44) (134) 436-9222

(44) (134) 436-3344

Thailand:

Hewlett-Packard (Thailand) Ltd.

11th Floor Pacific Place

140 Sukhumvit Road

Bangkok 10110

Phone:

Fax:

(66) (2) 254-6720

(66) (2) 254-6731

Hardware Repair Center and Extended

Warranty Support Contact:

Phone: (66) (2) 661-3900 ext. 6001 or 6002

Turkey:

Hewlett-Packard Company

Bilgisayar Ve ölçüm Sistemleri AS

19 Mayis Caddesi Nova

Baran Plaza Kat: 12

80220 Sisli-Istanbul

Phone: (90) (212) 224-5925

Fax: (90) (212) 224-5939

Customer Information Center:

Phone: same as above with ext.

3211

Venezuela:

Hewlett-Packard de Venezuela S.A.

Los Ruices Norte

3A Transversal

Edificio Segre Caracas 1071

Phone: (58) (2) 239-4244

Fax: (58) (2) 239-3080

Chapter 5: Service and Support 111

112 Chapter 5: Service and Support

Specifications

Overview

This appendix includes:

•

Paper specifications

•

Printer specifications

•

Cable specifications

Specifications A-1

Note

Caution

Paper Specifications

HP LaserJet printers produce excellent print quality. This printer accepts a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, vellum, and custom-size paper. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality.

The printer can use a variety of paper and other print media in accordance with the guidelines in this manual. Paper that does not meet these guidelines may cause the following problems:

• poor print quality

• increased paper jams

• premature wear on the printer, requiring repair

For best results, use only HP brand paper and print media.

Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, HP cannot influence or control their quality.

It is possible for paper to meet all of the guidelines in this manual and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.

Before purchasing a large quantity of paper, make sure it meets the requirements specified in this user’s guide and in the

HP LaserJet

Printer Family Paper Specification Guide.

(To order the guide, see page 10.) Always test paper before purchasing a large quantity.

Using paper outside HP specifications may cause problems for the printer, requiring repair. This repair is not covered by the

Hewlett-Packard warranty or service agreements.

A-2 Specifications

Supported Sizes and Weights of Paper

Tray 1

Minimum Size

(custom)

Maximum Size

(custom)

Dimensions

3 by 5 in

(76 by 127 mm)

12.28 by 18.5 in

(312 by 470 mm)

Weight

16 to 53 lb

(60 to 199 g/m

)

Capacity

100 sheets of 20 lb

(75 g/m

) paper

Transparencies

Labels

Same as minimum and maximum paper sizes listed above.

Thickness:

0.0039 in to 0.0045 in

(0.099 to 0.114 mm)

Thickness:

0.005 in to 0.007 in

(0.127 mm to

0.178 mm)

75 transparencies

50 labels

Envelopes

20 to 28 lb

(75 to 105 g/m

)

10 envelopes

1. The printer supports a wide range of paper sizes. Check the printer software for supported sizes. To print

custom-size paper, see page 50.

2. Capacity may vary depending on paper weight and thickness, and environmental conditions.

Specifications A-3

Tray 2 or Optional

250-Sheet Tray

Dimensions

Weight Capacity

Letter

Executive

Legal

B5 (JIS)

11 x 17

8.5 by 11 in

(216 by 279 mm)

8.3 by 11.7 in

(210 by 297 mm)

7.3 by 10.5 in

(191 by 267 mm)

8.5 by 14 in

(216 by 356 mm)

7.2 by 10 in

(182 by 257 mm)

5.8 by 8.2 in

(148 by 210 mm)

11 by 17 in

(279 by 432 mm)

11.7 by 16.5 in

(297 by 420 mm)

16 to 28 lb

(60 to 105 g/m

)

250 sheets of 20 lb

(75 g/m

) paper

50-100 transparencies

B4 (JIS)

10.1 by 14.3 in

(257 by 364 mm)

1. The printer supports a wide range of media sizes. Check the printer software for supported sizes.

2. Capacity may vary depending on media weight and thickness, and environmental conditions.

A-4 Specifications

500-Sheet Tray

(Optional)

Letter

Letter-R

A4-R

Executive

Legal

B5 (ISO)

B5 (JIS)

Dimensions

8.5 by 11 in

(216 by 279 mm)

8.3 by 11.7 in

(210 by 297 mm)

7.3 by 10.5 in

(191 by 267 mm)

8.5 by 14 in

(216 by 356 mm)

6.9 by 9.9 in

(176 by 250 mm)

7.2 by 10 in

(182 by 257 mm)

5.8 by 8.2 in

(148 by 210 mm)

Weight

16 to 28 lb

(60 to 105 g/m

)

Capacity

500 sheets of 20 lb

(75 g/m

) paper

50-100 transparencies

11 x 17

11 by 17 in

(279 by 432 mm)

11.7 by 16.5 in

(297 by 420 mm)

B4 (JIS)

Custom

10.1 by 14.3 in

(257 by 364 mm)

5.8 by 8.2 to

11.7 by 17 in

(148 by 210 to

297 by 432 mm)

1. The printer supports a wide range of media sizes. Check the printer software for supported sizes.

2. Capacity may vary depending on media weight and thickness, and environmental conditions.

3. To print rotated paper, see page 47.

4. To print custom-size paper, see page 50.

Specifications A-5

Optional Duplex

Printing

Accessory

(duplexer)

Dimensions

Weight

Minimum

5.8 by 8.3 inches

(148 by 210 mm)

16 to 28 lb

(60 to 105 g/m

)

Maximum

11.7 by 17 inches

(297 by 432 mm)

1. The printer supports a wide range of media sizes. Check the printer software for supported sizes.

Supported Types of Paper

The printer supports the following types of paper:

• plain

• letterhead

• prepunched

• bond

• color

• rough

• vellum

• preprinted

• transparency

• labels

• recycled

• card stock

• user-defined (5 types)

A-6 Specifications

Guidelines for Using Paper

For best results, use conventional 20 lb (75 g/m

) paper. Make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.

If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper.

Some paper causes print quality problems, jamming, or damage to the printer.

Symptom

Poor print quality or toner adhesion.

Problems with feeding.

Dropouts, jamming, curl.

Increased gray background shading.

Excessive curl.

Problems with feeding.

Too moist, wrong grain direction or short-grain construction.

Jamming, damage to printer.

Cutouts or perforations.

Problems with feeding.

Problem with Paper

Too moist, too rough, too smooth, or embossed; faulty paper lot.

Stored improperly.

Too heavy.

Ragged edges.

Solution

Try another kind of paper, between 100-250 Sheffield,

4-6% moisture content.

Store paper flat in its moisture-proof wrapping.

Use lighter paper.

Open the rear output bin.

Use long-grain paper.

Set

PAPER REFORMING=ON

(page B-14).

Set

FUSER MODE=LOW

(page B-4).

Do not use paper with cutouts or perforations.

Use good quality paper.

Note Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography.

Do not use raised letterhead.

The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with the printer’s temperature (392° F or 200° C for

0.1 second).

Specifications A-7

Paper Weight Equivalence Table

Use this table to determine approximate equivalent points in weight specifications other than U.S. bond weight. For example, to determine the equivalent of 20 lb U.S. bond weight paper in U.S. cover weight, locate the bond weight (in row 3, second column) and scan across the row to the cover weight (in the fourth column). The equivalent is 28 lb.

Shaded areas indicate a standard weight for that grade.

U.S.

Post

Card

1 thickness

(mm)

U.S.

Bond

Weight

(lb)

U.S.

Text/

Book

Weight

(lb)

U.S.

Cover

Weight

(lb)

U.S.

Bristol

Weight

(lb)

U.S.

Index

Weight

(lb)

.18

.19

.20

.23

100

107

110

119

16 53 134 74 90 110

1. U.S. Post Card measurements are approximate. Use for reference only.

U.S.

Tag

Weight

(lb)

Europe

Metric

Weight

(g/m

)

Japan

Metric

Weight

(g/m

)

100

108

122

120

128

135

148

157

163

176

199

100

105

120

128

135

148

157

163

176

199

100

105

A-8 Specifications

Caution

Labels

To avoid damaging the printer, use only labels recommended for use in laser printers.

If you have problems printing labels, use Tray 1 and open the rear output bin.

Never print on the same sheet of labels more than once.

Label Construction

When selecting labels, consider the quality of each component:

•

Adhesives: The adhesive material should be stable at 392° F

(200° C), the printer’s maximum temperature.

•

Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets with spaces between the labels, causing serious jams.

•

Curl: Prior to printing, labels must lie flat with no more than

0.5 inch (13 millimeters) of curl in any direction.

•

Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

To print sheets of labels, see page 44.

Transparencies

Transparencies used in the printer must be able to withstand 392° F

(200° C), the printer’s maximum temperature. Close the rear output bin to print transparencies to the top output bin.

To avoid damaging the printer, use only transparencies recommended for use in laser printers.

If you have problems printing transparencies, use Tray 1.

To print transparencies, see page 46.

Specifications A-9

Vellum

Vellum is special lightweight paper similar to parchment. Print vellum from Tray 1 only, and open the rear output bin. Do not print on both sides of vellum.

Vellum used in the printer must be able to withstand 392° F

(200° C), the printer’s maximum temperature. To print vellum, see page 55.

Envelopes

Envelope Construction

Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components:

•

Weight: The weight of the envelope paper should not exceed

28 lb (105 g/m

), or jamming may result.

•

Construction: Prior to printing, envelopes should lie flat with less than 0.25 inch (6 mm) curl, and should not contain air. (Envelopes that trap air may cause problems.)

•

Condition: Make sure envelopes are not wrinkled, nicked, or otherwise damaged.

•

Sizes in Tray 1: From 3 by 5 inches (76 by 127 mm) to 12.28 by

18.5 inches (312 by 470 mm).

Always print envelopes from Tray 1 (page 42). To prevent envelopes

from wrinkling or jamming, open the rear output bin.

A-10 Specifications

Envelopes with Double-Side-Seams

Double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style may be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below.

Acceptable

Unacceptable

Figure A-1 Envelopes with Double-Side-Seams

Envelopes with Adhesive Strips or Flaps

Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The extra flaps and strips might cause wrinkling, creasing, or jams.

Specifications A-11

Note

Envelope Margins

The following table gives typical address margins for a Commercial

#10 or DL envelope.

Type of Address

Return Address

Delivery Address

Top Margin

0.6 in (15 mm)

2 in (51 mm)

Left Margin

0.6 in (15 mm)

3.5 in (89 mm)

For the best print quality, position margins no closer than 0.6 inch

(15 millimeters) from the edges of the envelope.

Envelope Storage

Proper storage of envelopes helps contribute to good print quality.

Envelopes should be stored flat. If air is trapped in an envelope, creating an air bubble, then the envelope may wrinkle during printing.

Card Stock and Heavy Paper

Many types of card stock can be printed from Tray 1, including index cards and postcards. Some card stock performs better than others because its construction is better suited for feeding through a laser printer.

For optimum printer performance, do not use paper heavier than

53 lb (199 g/m

) in Tray 1 or 28 lb (105 g/m

) in other trays. Paper that is too heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or excessive mechanical wear.

Printing on heavier paper may be possible if the tray is not filled to capacity, and paper with a smoothness rating of 100-180 Sheffield is used.

A-12 Specifications

Note

Card Stock Construction

•

Smoothness: 36-53 lb (135-199 g/m

) card stock should have a smoothness rating of 100-180 Sheffield. 16-36 lb (60-135 g/m

) card stock should have a smoothness rating of 100-250 Sheffield.

•

Construction: Card stock should lie flat with less than 0.2 inch

(5 millimeters) of curl.

•

Condition: Make sure card stock is not wrinkled, nicked, or otherwise damaged.

•

Sizes: Use only card stock within the following size ranges:

• minimum: 3 by 5 inches (76 by 127 mm)

• maximum: 12.28 by 18.5 inches (312 by 470 mm)

Before loading card stock in Tray 1, make sure it is regular in shape and not damaged. Also, make sure the cards are not stuck together.

Card Stock Guidelines

•

If cards curl or jam, try printing from Tray 1 and opening the rear output bin.

•

Set margins at least 0.08 inch (2 mm) away from the edges of the paper.

Specifications A-13

Printer Specifications

Physical Dimensions

24.6 in (62.5 cm)

55 in (139.8 cm)

11.9 in (30.3 cm)

10.6 in (27.0 cm)

18.5 in (47.0 cm)

18.5 in (47.0 cm) 4.3 in (11.0 cm)

Figure A-2 HP LaserJet 5000 Printer Dimensions (top and side views)

A-14 Specifications

24.6 in (62.5 cm)

55 in (139.8 cm)

11.9 in (30.3 cm)

10.6 in (27.0 cm)

18.5 in (47.0 cm)

6.1 in (15.5 cm)

Figure A-3 HP LaserJet 5000 N/5000 GN Printer Dimensions (top and side views)

Specifications A-15

24.6 in (62.5 cm)

55 in (139.8 cm)

11.9 in (30.3 cm)

10.6 in (27.0 cm)

18.5 in (47.0 cm) 6.5 in (16.6 cm)

Figure A-4 Maximum Accessories Configuration (top and side views)

Printer Weight (Without Toner Cartridge)

•

HP LaserJet 5000 printer: 50 lb (23 kg)

•

HP LaserJet 5000 N/5000 GN printers: 75 lb (34 kg)

•

HP LaserJet 5000 GN printer with duplexer and optional

250-sheet feeder: 114 lb (52 kg)

A-16 Specifications

Environmental Specifications

Electrical Specifications

Printer State

Printing

Standby

PowerSave

(default activation time 30 minutes)

Off

Power Consumption

(average, in watts)

325

Minimum Recommended Circuit Capacity

100-127 Volt 10.5 amps

Power Requirements (Acceptable Line Voltage)

100-127 Volt 50-60 Hz

220-240 Volt 50-60 Hz

Specifications A-17

Acoustic Emissions (Per ISO 9296)

Printer State Sound Power

Printing, 16 pages per minute (ppm) L wad

= 6.6 bels (A)

Printing, 8 ppm L wad

= 6.3 bels (A)

PowerSave L wad

= 4.4 bels (A)

1. You might want to install printers with sound power Lwad>=6.3 bels (A) or more in a separate room or cubicle.

General Specifications

Operating temperature

Relative Humidity

Speed, in pages per minute (ppm)

Expandable Memory

50-91 ° F (10-32 ° C)

20-80%

16 ppm

Up to 100 MB total, combining standard and accessory memory

DIMMs.

A-18 Specifications

Serial Cable Specifications

Serial communication is simply the transmission of data one bit at a time. With just one bit to transmit at a time, data can be transferred with a simple electrical circuit consisting of only two wires. In this fashion, an eight-bit byte is transmitted one bit at a time and the individual bits are reassembled into the original byte on the receiving end. Bit transmission occurs from the least significant bit to the most significant bit.

Data Terminal

Equipment (DTE)

Data

Communications

Equipment (DCE)

Asynchronous

Communication

Transmit on pin 2 and receive on pin 3. A printer is typically a DTE device.

Transmit on pin 3 and receive on pin 2. A modem is typically a DCE device.

Parity

HP LaserJet

Serial Data

Format

Serial Interface

Protocol

(handshaking)

Software Flow

Control (software handshaking)

Hardware Flow

Control (hardware handshaking)

Asynchronous communication or start/stop transmission is the concept of enclosing a character with a start and stop bit. The RS-232 specification defines the standards for asynchronous serial communication.

Parity is a method of error checking at the bit level.

Transmission is asynchronous, with one start bit, eight data bits and one stop bit. Parity is not used. HP LaserJet printers are DTE devices.

Handshaking is the method by which the flow of data between two devices is controlled. The two methods of flow control that are used by

HP LaserJet printers are software flow control, in which one device controls another by the content of the data, and hardware flow control, in which one device can control another by changing the voltage on a wire.

Xon/Xoff is a data stream handshake protocol that sends Xon (DC1; 11

Hex) to the computer from the printer’s transmit data pin when the printer is able to accept data and sends Xoff (DC3; 13 Hex) when the printer is not ready for data.

By definition, hardware handshaking is performed when two programs manipulate RS-232 control pins-DTR, DSR, RTS, and CTS to achieve a hardware-based form of flow control. In DTR/DSR handshaking, the sender asserts DTR (Data Terminal Ready) before sending the first character in a stream of data and waits for DSR (Data Set Ready) to be asserted in return. RTS/CTS handshaking is similar, but uses the

Request To Send and Clear To Send pins rather than Data Terminal

Ready. In either case, the sender delays transmitting data until the receiver is ready.

Specifications A-19

Hewlett-Packard offers the following serial cables and adapter for use with the printer:

HP Part Number

C2932A

C2933A

C2909A

Description

9 to 9-pin M/F RS-232 Serial Cable, 3m

9 to 25-pin M/F RS-232 Serial Cable, 3m

9 to 25-pin M/F Serial Cable Adapter

With the C2909A serial cable adapter installed on the printer, you can connect a 25-pin cable connector to the printer. The adapter pin connections are shown below.

25 to 9 Pin Adapter (C2909A)

Standard DB-25

(female adapter end)

2- Transmit Data

3- Receive Data

6- Data Set Ready

7- Signal Ground

20- Data Terminal Ready

Printer DB-9

(male adapter end)

2- Transmit Data

3- Receive Data

4- Data Set Ready

5- Signal Ground

6- Data Terminal Ready

A-20 Specifications

Note

DB-9 Serial Cable Pin Outs

Computer DB-9

2- Receive Data

3- Transmit Data

4- Data Terminal Ready

5- Ground

6- Data Set Ready

8- Clear to Send

Printer DB-9 (male cable end)

2- Transmit Data

3- Receive Data

4- Data Set Ready

5- Ground

6- Data Terminal Ready

8- Data Terminal Ready

DB-25 Serial Cable Pin Outs

Computer DB-25

3- Receive Data

2- Transmit Data

20- Data Terminal Ready

7- Ground

6- Data Set Ready

5- Clear to Send

Printer DB-9 (male cable end)

2- Transmit Data

3- Receive Data

4- Data Set Ready

5- Ground

6- Data Terminal Ready

8- Data Terminal Ready

The pin outs for the computer end are typical pin numbers. The actual pin numbers for your computer may be different. Check the documentation for your computer to verify the proper pin outs.

Pins not shown are not used by the printer.

Specifications A-21

A-22 Specifications

Control Panel Menus

Note

Overview

You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient way to control the printer, and will override the printer’s control panel settings. See the help files associated with the

software, or for more information on accessing the printer driver, see page 17.

You can also control the printer by changing settings in the printer’s control panel. Use the control panel to access printer features not supported by the printer driver or software application.

Printer driver and software commands override the printer’s control panel settings.

You can print a menu map from the control panel that shows the

current printer configuration (page 13). This appendix lists all the

items and possible values for the printer. (Default values are listed in the “Item” column.)

Additional menu items can appear in the control panel, depending on the options currently installed in the printer.

Control Panel Menus B-1

Information Menu

Information Menu

This menu contains printer information pages that give details about the printer and its configuration. To print an information page, scroll to the desired page and press [Select] .

Item

PRINT

MENU MAP

PRINT

CONFIGURATION

Explanation

The menu map shows the layout and current settings of the control

panel menu items. For more information, see page 100.

The configuration page shows the printer’s current configuration. If an HP JetDirect print server card is installed (HP LaserJet 5000 N and 5000 GN printers), a JetDirect configuration page will print out

as well. For more information, see page 101.

The PCL font list shows all the PCL fonts currently available to the

printer. For more information, see page 103.

PRINT

PCL FONT LIST

PRINT

PS FONT LIST

PRINT

FILE DIRECTORY

The PS font list shows all the PS fonts currently available to the

printer. For more information, see page 103.

This item appears only when a mass storage device (such as an optional flash DIMM or hard disk) containing a recognized file system is installed in the printer. The file directory shows information

for all installed mass storage devices. For more information, see page C-1.

The event log lists printer events or errors.

PRINT

EVENT LOG

SHOW

EVENT LOG

PRINT

PAPER PATH TEST

This item allows you to view the most recent printer events on the control panel display. Press [-Value+] to scroll through the event log entries.

The paper path test can be used to verify that the paper path is working properly, or to troubleshoot problems with a type of paper.

Choose the input tray, output bin, duplexer (if available), and number of copies.

B-2 Control Panel Menus

Paper Handling Menu

When paper handling settings are correctly configured through the control panel, you can print by choosing the type and size of paper

from the printer driver or software application. For more information, see page 60.

Some items in this menu (such as duplex and manual feed) can be accessed from a software application, or from the printer driver (if the appropriate driver is installed). Printer driver and software application settings override control panel settings. For more

information, see page 56.

Paper Handling Menu

Item

TRAY 1 MODE=

FIRST

TRAY 1 SIZE=

LETTER

TRAY 1 TYPE=

PLAIN

TRAY 2 TYPE=

PLAIN

TRAY 3 TYPE=

PLAIN

TRAY 4 TYPE=

PLAIN

Values

FIRST

CASSETTE

For supported

paper sizes, see page A-3.

For supported

paper types, see page A-6.

For supported

paper types, see page A-6.

For supported

paper types, see page A-6.

For supported

paper types, see page A-6.

Explanation

Determine how the printer will use Tray 1.

FIRST

: If paper is loaded in Tray 1, the printer will pull paper from that tray first.

CASSETTE

: A paper size must be assigned to

Tray 1 using the

TRAY 1 SIZE

item in this menu when

option (the next

TRAY 1 MODE=

CASSETTE

). This allows Tray 1 to be used as a reserved tray.

For more information, see page 58.

This item appears only when

TRAY 1 MODE=

CASSETTE

. Set the value to correspond with the paper size currently loaded in Tray 1.

This item appears only when

CASSETTE

TRAY 1 MODE=

. Set the value to correspond with the paper type currently loaded in Tray 1.

Set the value to correspond with the paper type currently loaded in Tray 2.

This item appears only when a third paper tray is installed. Set the value to correspond with the paper type currently loaded in Tray 3.

This item appears only when a fourth paper tray is installed. Set the value to correspond with the paper type currently loaded in Tray 4.

Control Panel Menus B-3

Paper Handling Menu (Continued)

Item

MANUAL FEED=OFF

DUPLEX=OFF

BINDING=

LONG EDGE

OVERRIDE A4 WITH

LETTER=NO

CONFIGURE FUSER

MODE MENU=NO

[TYPE]=

NORMAL

Values

OFF

ON

OFF

ON

LONG EDGE

SHORT EDGE

NO

YES

NO

YES

NORMAL

LOW

HIGH

VELLUM

Explanation

Feed the paper manually from Tray 1, rather than automatically from a tray. When

MANUAL FEED=ON

and Tray 1 is empty, the printer goes offline when it receives a print job and displays

MANUALLY FEED [PAPER

SIZE]

For more information, see page 59.

This item appears only when an optional duplexer is installed. Set the value to

ON

to print on both sides (duplex) or

OFF

to print on one side (simplex) of a sheet of paper.

For more information, see page 35.

This item appears only when an optional duplexer is installed and the duplex option is on. Choose the binding edge when duplexing

(printing on both sides of paper).

For more information, see page 35.

Choose

YES

to print on letter size paper when an A4 job is sent, but no A4 size paper is loaded in the printer (or to print on A4 size paper when a letter job is sent, but no letter paper is loaded in the printer).

Configure the fuser mode associated with each paper type. (This is only necessary if you are experiencing problems printing on certain paper types.)

NO

: The fuser mode menu items are not accessible.

YES

: Additional items appear (see below).

Note

To see the default fuser mode for each paper type, select

YES

, scroll back to the Information

Menu, and print a menu map (page B-2).

This item appears only when

FUSER MODE MENU=YES

are set to

NORMAL

CONFIGURE

. Most paper types

by default.

The exceptions are as follows:

ROUGH=HIGH

VELLUM=VELLUM

For a complete list of supported paper types, see page A-6.

B-4 Control Panel Menus

Print Quality Menu

Some items in this menu can be accessed from a software application, or from the printer driver (if the appropriate driver is installed). Printer driver and software application settings override

control panel settings. For more information, see page 56.

Print Quality Menu

Item

RESOLUTION=

FASTRES 1200

RET=MEDIUM

Values

300

600 FASTRES 1200

PRORES 1200

OFF

LIGHT

MEDIUM

DARK

Explanation

Select the resolution from the following values:

300

: Produces draft print quality at the printer’s maximum speed (16 ppm). 300 dpi (dots per inch) is recommended for some bitmapped fonts and graphics, and for compatibility with the HP LaserJet III family of printers.

600

: Produces high print quality at the printer’s maximum speed (16 ppm).

FASTRES 1200

: Produces optimum print quality (comparable to 1200 dpi) at the printer’s maximum speed (16 ppm).

PRORES 1200

: Produces optimum print quality

(true 1200 dpi) at half the printer’s maximum speed (8 ppm).

When the resolution is changed, any downloaded resources (such as fonts or macros) will need to be downloaded again, unless they are stored on an optional hard disk or flash DIMM.

Note

It is best to change the resolution from the printer driver or software application. (Driver and software settings override control panel settings.)

Use the printer’s Resolution Enhancement technology (REt) setting to produce print with smooth angles, curves, and edges.

REt does not affect print quality when the print resolution is set to ProRes 1200. All other print resolutions, including FastRes 1200, benefit from REt.

Note

It is best to change the REt setting from the printer driver or software application. (Driver and software settings override control panel settings.)

Control Panel Menus B-5

Print Quality Menu (Continued)

Item

ECONOMODE=OFF

TONER DENSITY=3

CREATE CLEANING

PAGE

Values

3

4

1

2 OFF

ON

5

No value to select.

PROCESS CLEANING

PAGE

No value to select.

Explanation

Turn EconoMode on (to save toner) or off (for high quality).

EconoMode creates draft-quality printing by reducing the amount of toner on the printed page by up to 50%.

Caution

HP does not recommend full-time use of

EconoMode. (If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the toner cartridge.)

Note

It is best to turn EconoMode on or off from the printer driver or software application. (Driver and software settings override control panel settings.)

Lighten or darken the print on the page by changing the toner density setting. The settings range from 1 (light) to 5 (dark), but the default setting of 3 usually produces the best results.

Use a lower toner density setting to save toner.

Note

It is best to change the toner density from the printer driver or software application. (Driver and software settings override control panel settings.)

Press [Select] to print a cleaning page (for cleaning excess toner from the paper path).

In order for the cleaning page to work properly, print the page on copier grade paper (not bond or rough paper). Follow the instructions on the cleaning page.

For more information, see page 69.

This item appears only after a cleaning page has been generated (as described above).

Press [Select] to process the cleaning page.

B-6 Control Panel Menus

Printing Menu

Some items in this menu can be accessed from a software application, or from the printer driver (if the appropriate driver is installed). Printer driver and software application settings override

control panel settings. For more information, see page 56.

Printing Menu

Item

COPIES=1

PAPER=

LETTER

(110V printers) and

ENVELOPE=

COM10

(110V printers)

CONFIGURE CUSTOM

PAPER=NO

UNIT OF MEASURE=

INCHES

(110V printers) or

MILLIMETERS

(220V printers)

Values

1

999

For supported paper

sizes, see page A-3.

NO

YES

INCHES

MILLIMETERS

Explanation

Set the default number of copies by selecting any number from 1 to 999. Press

[-Value+] once to change the setting by increments of 1, or hold down [-Value+] to scroll by increments of 10.

Note

It is best to set the number of copies from the printer driver or software application.

(Driver and software settings override control panel settings.)

Set the default image size for paper and envelopes. (The item name will change from paper to envelope as you scroll through the available sizes.)

Note

The defaults indicated here are for 110V printers. The default paper size for 220V printers is

A4

. The default envelope size for

220V printers is

DL

NO

: The custom paper menu items are not accessible.

YES

: The custom paper menu items appear

(see below).

This item appears only when

CONFIGURE

CUSTOM PAPER=YES

. Select the unit of measurement for the custom paper size.

Control Panel Menus B-7

Printing Menu (Continued)

Item

X DIMENSION=

12.28 INCHES

(110V printers) or

312 MILLIMETERS

(220V printers)

Y DIMENSION=

18.50 INCHES

(110V printers) or

470 MILLIMETERS

(220V printers)

ORIENTATION=

PORTRAIT

Values

3.00

12.28 INCHES

(110V printers) or

76

312 MILLIMETERS

(220V printers)

5.00

18.50 INCHES

(110V printers) or

127

470 MILLIMETERS

(220V printers)

PORTRAIT

LANDSCAPE

Explanation

This item appears only when

CONFIGURE

CUSTOM PAPER=YES

. Select the dimension to be fed into the printer (short edge).

This item appears only when

CONFIGURE

CUSTOM PAPER=YES

. Select the other dimension (long edge).

FORM=60 LINES

(110V printers) or

64 LINES

(220V printers)

PCL FONT SOURCE=

INTERNAL

PCL FONT NUMBER=

0 PCL FONT PITCH=

10.00

5

128 INTERNAL

SOFT

SLOT 1, 2,

3

0

999

0.44

99.99

Determine the default orientation of print on the page.

Note

It is best to set the page orientation from the printer driver or software application.

(Driver and software settings override control panel settings.)

Sets vertical spacing from 5 to 128 lines for default paper size. Press [-Value+] once to change the setting by increments of 1, or hold down [-Value+] to scroll by increments of 10.

INTERNAL

: Internal fonts.

SOFT

: Permanent soft fonts.

SLOT 1, 2,

3

: Fonts stored in one of the three DIMM slots.

The printer assigns a number to each font and lists them on the PCL Font List

(page 103). The font number appears in the

Font # column of the printout.

This item might not appear, depending on the font selected. Press [-Value+] once to change setting by increments of .01 for pitch, or hold down [-Value+] to scroll by increments of 1.

B-8 Control Panel Menus

Printing Menu (Continued)

Item

PCL FONT POINT

SIZE=12.00

Values

4.00

999.75 PCL SYMBOL SET=

PC-8

COURIER=REGULAR

WIDE A4=NO

APPEND CR TO LF=

NO

PRINT PS ERRORS=

OFF

PC-8

many others

REGULAR

DARK

NO

YES

NO

YES

OFF

ON

Explanation

This item might not appear, depending on the font selected. Press [-Value+] once to change setting by increments of .25 for point size, or hold down [-Value+] to scroll by increments of 1.

Select any one of several available symbol sets from the printer’s control panel. A symbol set is a unique grouping of all the characters in a font. PC-8 or PC-850 is recommended for line draw characters.

Order the PCL 5/PJL Technical Reference

Documentation Package for symbol set

charts or for more information (page 10).

Select the version of Courier font to use:

REGULAR

: The internal Courier font available on the HP LaserJet 4 series printers.

DARK

: The internal Courier font available on the HP LaserJet III series printers.

Both fonts are not available at the same time.

The Wide A4 setting changes the number of characters that can be printed on a single line of A4 paper.

NO

: Up to 78 10-pitch characters can be printed on one line.

YES

: Up to 80 10-pitch characters can be printed on one line.

Select

YES

to append a carriage return to each line feed encountered in backward-compatible PCL jobs (pure text, no job control). Some environments, such as UNIX, indicate a new line using only the line feed control code. This option allows the user to append the required carriage return to each line feed.

Select

ON

to print the PS error page when

PS errors occur.

Control Panel Menus B-9

Configuration Menu

Items in this menu affect the printer’s behavior. Configure the printer according to your printing needs.

Configuration Menu

Item

POWERSAVE=

30 MINUTES

PERSONALITY=

AUTO

Values

OFF

15 MINUTES

30 MINUTES

1 HOUR

2 HOURS

3 HOURS

AUTO

PCL

PS

Explanation

Set the printer to enter PowerSave after it has been idle for a specified amount of time.

Turning PowerSave off is not recommended.

The PowerSave feature does the following:

• Minimizes the amount of power consumed by the printer when it is idle.

• Reduces wear on the printer’s electronic components. (Turns off the display’s backlight.)

When you send a print job, press a control panel key, open a paper tray, or open the top cover, the printer automatically comes out of

PowerSave mode.

Note

PowerSave turns off the backlight on the display, but the display is still readable.

Select the default printer language

(personality). Possible values are determined by which valid languages are installed in the printer.

Normally you should not change the printer language (the default is

AUTO

). If you change it to a specific printer language, the printer will not automatically switch from one language to another unless specific software commands are sent to the printer.

B-10 Control Panel Menus

Configuration Menu (Continued)

Item

RESOURCE SAVE=

OFF

PCL MEMORY=

400K

PS MEMORY=

400K

Values

OFF

ON

AUTO

0K

and up

(This value depends on the amount of installed memory.)

0K

and up

(This value depends on the amount of installed memory.)

Explanation

Dedicate printer memory to save each language’s permanent resources. (You might need to add memory to the printer in order for this item to appear.) The amount of memory set aside can be different for each installed language. Some languages might have memory set aside for resource saving without requiring all languages to do so. Any time the amount of memory dedicated to a specific language is changed, all languages will lose all saved resources, including any unprocessed print jobs.

OFF

: No language resource saving is performed, and language-dependent resources, such as fonts and macros, are lost when language or resolution changes.

ON

: An item will appear for each installed language that allows the user to allocate a particular amount of memory to that language’s resource saving area. (See the items below.)

AUTO

: The printer automatically determines the amount of memory to use for each installed language’s resource saving area.

For more information, see page C-6.

This item appears only when

RESOURCE

SAVE=ON

. Select the amount of memory used for saving PCL resources. Printer default is the minimum amount of memory needed to perform resource saving for PCL. Press

[-Value+] to change settings by increments of

10 (up to 100 KB) or by increments of 100

(above 100 KB).

For more information, see page C-6.

This item appears only when

RESOURCE

SAVE=ON

. Select the amount of memory used for saving PS resources. Printer default is the minimum amount of memory needed to perform resource saving for PS. Press

[-Value+] to change settings by increments of

10 (up to 100 KB) or by increments of 100

(above 100 KB).

For more information, see page C-6.

Control Panel Menus B-11

Configuration Menu (Continued)

Item

PAGE PROTECT=

AUTO

CLEARABLE

WARNINGS=JOB

AUTO CONTINUE=

ON

TONER LOW=

CONTINUE

Values

AUTO

ON

JOB

ON

OFF

CONTINUE

STOP

Explanation

This item appears only after a

21 PAGE TOO

COMPLEX, PRESS GO TO CONTINUE

message displays (page 84).

Memory Enhancement technology (MEt) attempts to guarantee that all pages will print.

If the page does not print, turn

PAGE PROTECT

ON

. This might increase chances of a

20 INSUFFICIENT MEMORY, PRESS GO TO

CONTINUE

message. If this occurs, simplify the print job or install additional memory

(page C-1).

Set the amount of time that a clearable warning is displayed on the printer’s control panel.

JOB

: Warning messages display on the control panel until the end of the job from which they were generated.

ON

: Warning messages display on the control panel until [Go] is pressed.

Determine how the printer reacts to errors.

ON

: If an error occurs that prevents printing, the message will display, and the printer will go offline for 10 seconds before returning online.

OFF

: If an error occurs that prevents printing, the message will remain on the display and the printer will remain offline until [Go] is pressed.

If the printer is on a network, you will probably want to turn

AUTO CONTINUE

ON

Determine how the printer behaves when toner is low. The

TONER LOW

message will first appear when the toner cartridge is almost out of toner. (About 100 to 300 sheets can still be printed.)

CONTINUE

: The printer will continue to print while the

TONER LOW

message is displayed.

STOP

: The printer will go offline and wait for further action.

For more information, see page 64.

B-12 Control Panel Menus

Configuration Menu (Continued)

Item

MOPIER MODE=

STANDARD

RAM DISK=OFF

RAM DISK SIZE= xxxK

Values

STANDARD

ENHANCED

OFF

ON

AUTO

0K

and up

(This value depends on the amount of installed memory.)

Explanation

Determine how the mopier functions behave.

This item appears only when there is at least

8 MB of memory or an optional hard disk is installed.

STANDARD

: This option is available if there is either a hard disk installed or a RAM disk configured in memory. This option uses I/O data stored in printer memory for generating multiple original prints. (All copies will print at the same speed as the first copy.)

ENHANCED

: This option is available if there is a hard disk installed and at least 8 MB of memory.

This option uses engine video data for printing multiple original prints and should print all copies after the first at the printer’s maximum speed.

OFF

: Disables the mopier functions. (The printer will not spool any jobs to the hard disk.)

When the mopier mode is changed, any downloaded resources (such as fonts or macros) will need to be downloaded again, unless they are stored on an optional hard disk or flash DIMM.

Determine how the RAM disk is configured.

This item appears only if there is no optional hard disk installed and the printer has at least

8 MB of memory.

OFF

: The RAM disk is disabled.

ON

: The RAM disk is enabled. Configure the amount of memory to be used through the following item:

RAM DISK SIZE

Note

If the setting is changed from

OFF

ON

or from

OFF

AUTO

, the printer will automatically reinitialize when it becomes idle.

Determine the size of the RAM disk. This item appears if

RAM DISK

ON

AUTO

Press [-Value+] to change settings by increments of 100.

Note

This setting cannot be changed if

RAM DISK=

AUTO

. Changing this value will cause the printer to reinitialize when it becomes idle.

Control Panel Menus B-13

Configuration Menu (Continued)

Item

JAM RECOVERY=

AUTO

PAPER REFORMING=

OFF

MAINTENANCE

MESSAGE=OFF

Values

AUTO

ON

OFF

ON

OFF

SMALL PAPER

SPEED=NORMAL

NORMAL

SLOW

Explanation

Determine how the printer behaves when a paper jam occurs.

AUTO

: The printer automatically selects the best mode for printer jam recovery (usually

ON

This is the default setting.

ON

: The printer automatically reprints pages after a paper jam is cleared.

OFF

: The printer does not reprint pages following a paper jam. Printing performance might be increased with this setting.

Paper reforming has two main purposes:

1. To reduce jams, wrinkles, and bent corners when printing on both sides of a sheet of paper (duplexing).

2. To reduce bent corners and wrinkles when printing on one side of a sheet of narrow media (such as legal, rotated letter, or rotated A4).

Print speed will be slower when

PAPER

REFORMING=ON

This item appears only after the

PERFORM

PRINTER MAINTENANCE

message displays.

OFF

: The

PERFORM PRINTER MAINTENANCE

message will be cleared and will not be displayed again until the next maintenance is due.

The message should not be turned off unless the printer maintenance has been performed.

If the required maintenance is not performed, the printer’s performance will degrade.

Select

SLOW

when alternately printing envelopes or small paper and standard paper sizes.

Be sure to return the speed to

NORMAL

when finished.

B-14 Control Panel Menus

I/O Menu

Item

I/O TIMEOUT=15

I/O Menu

Items in the I/O (input/output) Menu affect the communication between the printer and the computer.

Values

5

300 I/O BUFFER=AUTO AUTO

ON

OFF

I/O BUFFER SIZE=

100K

10K

and up

Explanation

Select the I/O timeout period in seconds. (I/O timeout refers to the time, measured in seconds, that the printer waits before ending a print job.)

This setting allows you to adjust timeout for best performance. If data from other ports appear in the middle of your print job, increase the timeout value.

Press [- Value +] once to change settings by increments of 1, or hold down [- Value +] to scroll by increments of 10.

Allocate memory for I/O buffering.

AUTO

: The printer automatically reserves memory for I/O buffering. Additional configurations are not required and the

I/O BUFFER SIZE

menu item does not appear.

ON

: The

I/O BUFFER SIZE

item appears (see below). Specify the amount of memory to be used for I/O buffering.

OFF

: I/O buffering is not performed and the

I/O BUFFER SIZE

item does not appear.

When the I/O buffer setting is changed, any downloaded resources (such as fonts or macros) will need to be downloaded again, unless they are stored on an optional hard disk or flash DIMM.

For more information, see page C-7.

This item appears only when

I/O BUFFER=

ON

. Specify the amount of memory for I/O buffering. The maximum amount of memory available for I/O buffering is determined by the amount of memory installed in the printer, the languages installed in the printer, and by other memory allocations that must be made.

Press [-Value +] to change settings by increments of 10 (up to 100 KB) or by increments of 100 (above 100 KB).

Control Panel Menus B-15

I/O Menu (Continued)

Item

PARALLEL HIGH

SPEED=YES

PARALLEL ADV

FUNCTIONS=ON

SERIAL PACING=

DTR/DSR

XON/XOFF

SERIAL ROBUST

XON=ON

Values

YES

NO

ON

OFF

ON

OFF

Explanation

Select the speed at which data is transmitted to the printer.

YES

: The printer accepts faster parallel communications used for connections with newer computers.

NO

: The printer accepts slower parallel communications used for connections with older computers.

Turn the bidirectional parallel communication on or off. The default is set for a bidirectional parallel port (IEEE-1284).

This setting allows the printer to send status readback messages to the computer. (Turning the parallel advanced functions on might slow language switching.)

Select the type of pacing used. Pacing, or

“handshaking” allows the printer to tell the computer when to send information. The printer uses XON/XOFF and DTR/DSR signal protocols rather than ETX/ACK protocol.

DTR/DSR

: Select this value if your computer requires hardware flow control (most personal computers do).

XON/XOFF

: Select this value if your computer requires software flow control (a UNIX workstation, for example). The

ROBUST XON

SERIAL

item appears (see below).

This item appears only when

SERIAL

PACING=XON/XOFF

. Select the method for generating XONs.

ON

: The printer sends an XON when the printer is online and when sufficient buffer space is available. If the host does not receive data within approximately one second, the printer will transmit additional XONs at one second intervals until the host receives data.

OFF

: The printer sends one XON when it can accept more data or when it is online. The printer does not send XONs every second while the printer is online and ready for more data.

B-16 Control Panel Menus

I/O Menu (Continued)

Item

SERIAL BAUD

RATE=9600

SERIAL DTR

POLARITY=HIGH

Values

300

600 1200

2400

4800

9600

19200

38400

57600

115200

HIGH

LOW

Explanation

Select the printer’s baud rate (speed at which information is transferred) for communicating from the computer to the printer.

Determine whether pin #8 is high or low when the printer is ready.

HIGH

: Pin #8 is held high when the printer is ready.

LOW

: Pin #8 is held low when the printer is ready.

Control Panel Menus B-17

EIO Menu (5000 N/5000 GN)

EIO (enhanced input/output) Menus depend on the particular accessory product installed in an EIO slot of the printer. If the printer contains an HP JetDirect print server EIO card, you can configure basic networking parameters using the EIO Menu. These and other parameters can also be configured through HP JetAdmin.

EIO Menu

Item

CFG NETWORK=NO

NOVELL=ON

DLC/LLC=ON

TCP/IP=ON

ETALK=ON

CFG NOVELL=NO

ON

OFF

ON

OFF

ON

OFF

NO

YES

Values

NO

YES

ON

OFF

Explanation

NO

: The JetDirect Menu is not accessible.

YES

: The JetDirect Menu appears.

Select whether the IPX/SPX protocol stack (in

Novell NetWare networks, for example) is enabled (on) or disabled (off).

Select whether the DLC/LLC protocol stack is enabled (on) or disabled (off).

Select whether the TCP/IP protocol stack is enabled (on) or disabled (off).

Select whether the Apple EtherTalk protocol stack is enabled (on) or disabled (off).

NO

: The IPX/SPX Menu is not accessible.

YES

: The IPX/SPX Menu appears. In the

IPX/SPX Menu, you can specify the frame type parameter used on your network. The default is

AUTO

, to automatically set and limit the frame type to the one detected.

For Ethernet cards, frame type selections include

EN_SNAP

EN_II

EN_8022

For Token Ring cards, frame type selections include

TR_8022

TR_SNAP

In the IPX/SPX Menu for Token Ring cards, you can also specify NetWare Source Routing parameters, which include

SRC RT=AUTO

(default),

OFF

SINGLE R

, or

ALL RT

B-18 Control Panel Menus

EIO Menu (Continued)

Item

CFG TCP/IP=NO

Values

NO

YES

CFG ETALK=NO NO

YES

Explanation

NO

: The TCP/IP Menu is not accessible.

YES

: The TCP/IP Menu appears. In the TCP/IP

Menu, you can specify

BOOTP=YES

for TCP/IP parameters to be automatically loaded from a bootp or DHCP server when the printer is turned on. If you specify

BOOTP=NO

, you can manually set selected TCP/IP parameters from the control panel. You can manually set each byte of the IP address (IP), Subnet Mask (SM),

Syslog Server (LG), and Default Gateway

(GW). Also, you can manually set the Timeout time period.

Note

If no IP address is assigned within the first 5 minutes, the HP JetDirect print server card will assume a default IP address of 192.0.0.192.

NO

: The EtherTalk Menu is not accessible.

YES

: The EtherTalk Menu appears. In the

EtherTalk Menu you can set the AppleTalk phase parameter (

ETALK PHASE=1 or 2

) for your network.

Control Panel Menus B-19

Resets Menu

Use this menu with caution. You can lose buffered page data or printer configuration settings when you select these items. Only reset the printer under the following circumstances:

•

You want to restore the printer’s default settings.

•

Communication between the printer and computer has been interrupted.

•

You are using both the serial and parallel I/O ports, and one of the ports is having problems.

The items in the Resets Menu will clear all memory in the printer, while [Cancel Job] clears only the current job.

Resets Menu

Item

RESET MEMORY

RESTORE FACTORY

SETTINGS

RESET ACTIVE I/O

CHANNEL

RESET ALL I/O

CHANNELS

Explanation

This item clears the printer buffer and the active I/O input buffer, and makes the control panel defaults current.

The

DATA RECEIVED

message might display on the control panel.

Resetting memory during a print job can result in data loss.

This item performs a simple reset and restores most of the factory

(default) settings. This item also clears the input buffer for the active

I/O.

The

DATA RECEIVED

message might display on the printer’s control panel.

This item performs a simple reset and clears the input and output buffers (for the active I/Os only).

The

DATA RECEIVED

message might display on the printer’s control panel.

This item performs a simple reset and clears the input and output buffers for all I/Os.

B-20 Control Panel Menus

Printer Memory and Expansion

Note

Overview

The printer has three dual in-line memory module (DIMM) slots for upgrading with:

•

More printer memory. DIMMs are available in 4, 8, 16, and 32 MB, for a maximum of 100 MB.

•

Flash memory DIMMs, available in 2 and 4 MB. Unlike standard printer memory, flash DIMMs can be used to permanently store downloaded items in the printer, even when the printer is off.

•

DIMM-based accessory fonts, macros, and patterns.

•

Other DIMM-based printer languages and printer options.

Single in-line memory modules (SIMMs) used on previous

HP LaserJet printers are not compatible with the printer.

You might want to add more memory to the printer if you often print

Printer Memory and Expansion C-1

Installing Memory

Caution

Static electricity can damage dual in-line memory modules (DIMMs).

When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM’s antistatic package, then touch bare metal on the printer.

If you have not already done so, print a configuration page to find out how much memory is installed in the printer before adding more memory

(page 101).

1 Turn the printer off. Unplug the power cord and disconnect any cables. (If an optional duplexer is installed, you will need to remove the rear section and the cable tray

first. Go to page C-4.)

2 Loosen the two captive thumb screws on the back of the printer.

3 Grasp the screws and pull the formatter board out of the printer.

Place it on a flat, non-conductive surface.

4 Remove the DIMM from the antistatic package. Hold the DIMM with fingers against the side edges and thumbs against the back edge.

Align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open, or outward.)

5 Press the DIMM straight into the slot

(press firmly). Make sure the locks on each side of the DIMM snap inward into place. (To remove a

DIMM, the locks must be released.)

C-2 Printer Memory and Expansion

6 Slide the formatter board back into the printer and tighten the two screws.

7 If an optional duplexer is installed, reattach the cable tray and the rear section of the duplexer. Reattach any interface cables, and the power cord. Turn the printer on and test the

DIMM. (Go to page C-5.)

Printer Memory and Expansion C-3

If an optional duplexer is installed:

1 Slide the rear section of the duplexer away from the printer.

2 Remove the rear section of the duplexer by lifting and rotating the rear section to clear all of the tabs in the grooves, as illustrated.

3 Unplug the power cord and disconnect any cables.

4 Remove the cable tray by lifting it out of position, as illustrated.

Go back to Step 2, on page C-2.

Note

Reverse these steps to install the cable tray and the rear section of the duplexer.

Make sure the cable tray is properly installed and the cables are routed through the left side.

C-4 Printer Memory and Expansion

Note

Checking Memory Installation

Follow this procedure to verify that DIMMs are installed correctly:

1 Check that the printer’s control panel displays

READY

when the printer is turned on. If an error message appears, a DIMM might have been incorrectly installed. Check the printer messages

(page 79).

2 Print a new configuration page (page 101).

3 Check the memory section on the configuration page and compare it to the configuration page printed before the DIMM installation. If the amount of memory has not increased, the DIMM might not be installed correctly (repeat the installation procedure) or the DIMM might be defective (try a new DIMM).

If you installed a printer language (personality), check the Installed

Personalities and Options section on the configuration page. This area should list the new printer language.

Printer Memory and Expansion C-5

Note

Adjusting Memory Settings

Resource Saving

Resource Saving allows the printer to keep downloaded resources

(permanent downloaded fonts, macros, or patterns) in memory when the printer language or resolution is changed.

If you do not have an optional hard disk or flash DIMM for storing downloaded resources, you might want to change the amount of memory allocated to each language when downloading an unusually large number of fonts, or if the printer is in a shared environment.

The minimum amount of memory that can be allocated to Resource

Saving is 400 KB each for PCL and PS.

To determine how much memory to allocate to a language:

1 From the Configuration Menu, set

RESOURCE SAVE=ON

(page B-11). You might need to add memory to the printer in order

for this option to appear in the printer’s control panel.

2 Also from the Configuration Menu, choose either

PCL MEMORY

PS MEMORY

and change the setting to the highest value displayed.

This amount will vary depending upon how much memory is installed in the printer.

3 Using a software application, download all the fonts you want to use in the selected language.

4 Print a configuration page (page 101). The amount of memory

used by the fonts is listed next to the language. Round this figure up to the nearest 100 KB. (For example, if 475 KB are shown,

500 KB should be reserved.)

5 From the Configuration Menu, set

PCL MEMORY

PS MEMORY

to the value determined in step 4.

6 Repeat step 3. (You must download all fonts again. See the note below.)

When you change the Resource Saving setting, all downloaded resources (such as fonts or macros) will need to be downloaded again, unless they are stored on an optional hard disk or flash

DIMM.

C-6 Printer Memory and Expansion

Note

I/O Buffering

To allow the computer to continue working without waiting for the print job to finish queuing, the printer uses a portion of its memory

(an I/O buffer) to hold jobs in progress. (If I/O buffering is off, no memory is reserved for this function.)

In most cases, it is best to let the printer automatically reserve memory for I/O buffering. (For each megabyte of memory added to the printer, 100 kilobytes are reserved.)

To speed network printing, you might want to increase the amount of memory reserved for I/O buffering.

To change the I/O Buffer setting:

1 From the I/O Menu, set

I/O BUFFER=ON

(page B-15).

2 Also from the I/O Menu, set

I/O SIZE

to the desired value.

When you change the I/O Buffer setting, all downloaded resources

(such as fonts or macros) will need to be downloaded again, unless they are stored on an optional hard disk or flash DIMM.

Printer Memory and Expansion C-7

Installing EIO Cards/Mass Storage

Turn off the printer before installing the EIO card or mass storage device.

See Figure C-1 for orientation and location of the EIO card or

optional mass storage device, such as a hard disk.

Use HP JetAdmin to delete files from a mass storage device. Use

HP FontSmart to manage fonts on a mass storage device. For more information, see the printer software help.

Figure C-1 Installing EIO Cards or Mass Storage Devices

C-8 Printer Memory and Expansion

Printer Commands

PCL

HP-GL/2

PJL

Overview

Most software applications do not require you to enter printer commands. See your computer and software documentation to find the method for entering printer commands, if needed.

PCL printer commands tell the printer which tasks to perform or which fonts to use. This appendix provides a quick reference for users who are already familiar with PCL command structure.

•

The PCL 5e printer commands are backward-compatible with previous versions of PCL.

•

The PCL 6 printer commands take full advantage of the printer’s features.

The printer has the ability to print vector graphics using the

HP-GL/2 graphics language. Printing in the HP-GL/2 language requires that the printer leave PCL language and enter HP-GL/2 mode, which can be done by sending the printer PCL code. Some software applications switch languages through their drivers.

HP’s Printer Job Language (PJL) provides control above PCL and other printer languages. The four major functions provided by PJL are: printer language switching, job separation, printer configuration, and status readback from the printer. PJL commands may be used to change printer default settings.

Note The table at the end of this appendix contains commonly used

PCL 5e commands (page D-5). For a complete listing and

explanation of how to use PCL, HP-GL/2, and PJL commands, order the

PCL 5/PJL Technical Reference Documentation Package

(page 10).

To receive more information about printer commands via fax, call

HP FIRST (Fax Information Retrieval Service Technology) and request an index for HP LaserJet printers. (See the HP Support pages at the front of this user’s guide.)

Printer Commands D-1

Understanding PCL Printer Command

Syntax

Before using printer commands, compare these characters:

Lowercase l:

Number one: l

Uppercase O:

Number 0:

Many printer commands use the lowercase letter l number one

(1)

, or the uppercase letter O

(O)

(l)

and the

and the number zero

(0)

. These characters may not appear on your screen as shown here. You must use the exact character and case specified for PCL printer commands.

Figure D-1 displays the elements of a typical printer command (in

this instance, a command for page orientation).

Escape character

(begins escape sequence)

Value field (contains both alpha and numeric characters)

Parameterized character

Group character

Figure D-1 Printer Command Elements

Termination character

(uppercase)

D-2 Printer Commands

Combining Escape Sequences

Escape sequences may be combined into one escape sequence string. There are three important rules to follow when combining code:

1 The first two characters after the

character (the parameterized

and group characters, see Figure D-1) must be the same in all of

the commands to be combined.

2 When combining escape sequences, change the uppercase

(termination) character in each individual escape sequence to lower case.

3 The final character of the combined escape sequence must be uppercase.

The following is an example of an escape sequence string that would be sent to the printer to select legal paper, landscape orientation, and 8 lines per inch:

?&l3A?&l1O?&l8D

The following escape sequence sends the same printer commands by combining them into a shorter sequence:

?&l3a1o8D

Entering Escape Characters

Printer commands always begin with the escape character

(?)

The following table shows how the escape character can be entered from various DOS software applications.

DOS Software Application

Lotus 1-2-3 and Symphony

Microsoft Word for DOS

WordPerfect for DOS

MS-DOS Edit

MS-DOS Edlin dBase

Entry

Type

\027

Hold down Alt and type

027

on the numeric keypad

Type

<27>

Hold down Ctrl-P, and press Esc

Hold down Ctrl-V, and press [

?? CHR(27)+"command"

What Appears

027

←

<27>

←

?? CHR(27)+" "

Printer Commands D-3

Note

Selecting PCL Fonts

PCL printer commands for selecting fonts can be found on the PCL

Font List (page 103). A sample section is shown below. Notice the

two variable boxes for symbol set and point size.

These variables must be filled in or the printer will use defaults. For example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set.

Other common symbol set codes are listed in the table on page D-7.

Fonts are either “fixed” or “proportional” in spacing. The printer contains both fixed fonts (Courier, Letter Gothic, and Lineprinter) and proportional fonts (CG Times, Arial



, Times New Roman



, and others).

Fixed-spaced fonts are generally used in applications such as spreadsheets and databases, where it is important for columns to line up vertically. Proportional-spaced fonts are generally used in text and word processing applications.

D-4 Printer Commands

Common PCL Printer Commands

Common PCL Printer Commands

Function

Reset

Number of Copies

2-sided/1-sided printing

Command Options (#)

n/a

?&l#X

1 to 999

?&l#S

0 = Simplex (1-sided) printing

1 = Duplex (2-sided) with long edge binding

2 = Duplex (2-sided) with short edge binding

Paper Source

Paper size

Paper Type

Orientation

?&l#H

0 = prints or ejects current page

1 = Tray 2

2 = manual feed, paper

3 = manual feed, envelope

4 = Tray 1

5 = Tray 3

7 = auto select

8 = Tray 4

20-69 = external trays

?&l#A

1 = Executive

2 = Letter

3 = Legal

25 = A5

6 = 11 x 17

24 = A6

26 = A4

27 = A3

44 = B6-JIS

45 = B5-JIS

46 = B4-JIS

71 = Postcard (single)

72 = Postcard (double)

80 = Monarch

81 = Commercial 10

90 = DL

91 = International C5

100 = B5

101 = Custom

?&n#

5WdBond = Bond

6WdPlain = Plain

6WdColor = Color

7WdLabels = Labels

9WdRecycled = Recycled

11WdLetterhead = Letterhead

10WdCardstock = Cardstock

11WdPrepunched = Prepunched

11WdPreprinted = Preprinted

13WdTransparency = Transparency

#WdCustompapertype = Custom

?&l#O

0 = Portrait

1 = Landscape

2 = Reverse Portrait

3 = Reverse Landscape

Printer Commands D-5

Common PCL Printer Commands (Continued)

Function

Top Margin

Text Length (bottom margin)

Left Margin

Right Margin

Horizontal Motion Index

Vertical Motion Index

Line Spacing

Perforation Skip

Vertical Position (Rows)

Vertical Position (Dots)

Vertical Position (Decipoints)

Horizontal Position (Columns)

Horizontal Position (Dots)

Horizontal Position (Decipoints)

End of Line Wrap

Display Functions On

Display Functions Off

Enter PCL Mode

Enter HP-GL/2 Mode

Command Options (#)

?&l#E

# = number of lines

?&l#F

# = number of lines from top margin

?&a#L

# = column number

?&a#M

# = column number from left margin

?&k#H

1/120-inch increments (compresses print horizontally)

?&l#C

1/48-inch increments (compresses print vertically)

?&l#D

# = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48)

?&l#L

0 = disable

1 = enable

?&a#R

# = row number

?*p#Y

# = dot number (300 dots = 1 inch)

?&a#V

# = decipoint number (720 decipoints = 1 inch)

?&a#C

# = column number

?*p#X

# = dot number (300 dots = 1 inch)

?&a#H

# = decipoint number (720 decipoints = 1 inch)

?&s#C

0 = Enable

1 = Disable

n/a n/a

?%#A

0 = Use previous PCL cursor position

1 = Use current HP-GL/2 pen position

?%#B

0 = Use previous HP-GL/2 pen position

1 = Use current PCL cursor position

D-6 Printer Commands

Common PCL Printer Commands (Continued)

Function

Symbol Sets

Primary Spacing

Primary Pitch

Set Pitch Mode

Primary Height

Primary Style

Primary Stroke Wt.

Typeface

Command

?(#

Options (#)

8U = HP Roman-8 Symbol Set

10U = IBM Layout (PC-8) (code page 437) Default Symbol Set

12U = IBM Layout for Europe (PC-850) (code page 850)

8M = Math-8

19U = Windows 3.1 Latin 1

9E = Windows 3.1 Latin 2 (commonly used in Eastern Europe)

5T = Windows 3.1 Latin 5 (commonly used in Turkey)

579L = Wingdings Font

?(s#P

0 = fixed

1 = proportional

?(s#H

# = characters/inch

?&k#S

0 = 10

4 = 12 (elite)

2 = 16.5 - 16.7 (compressed)

?(s#V

# = points

?(s#S

0 = upright (solid)

1 = italic

4 = condensed

5 = condensed italic

?(s#B

0 = medium (book or text)

1 = semi bold

3 = bold

4 = extra bold

?(s#T

Print a PCL font list to view the command for each internal font

(page 103).

For custom paper, replace “Custompapertype” with the name of the paper, and replace the “#” with the number of characters in the name, plus 1.

Order the PCL 5/PJL Technical Reference Documentation Package for symbol set charts or for more information

(page 10).

The preferred method is to use the primary pitch command.

Printer Commands D-7

D-8 Printer Commands

Regulatory Information

Note

FCC Regulations

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase separation between equipment and receiver.

•

Connect equipment to an outlet on a circuit different from that to which the receiver is located.

•

Consult your dealer or an experienced radio/TV technician.

Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment.

Use of a shielded interface cable is required to comply with the

Class B limits of Part 15 of FCC rules.

Regulatory Information E-1

Environmental Product Stewardship

Protecting the Environment

Hewlett-Packard Company is committed to providing quality products in an environmentally-sound manner. The printer has been designed to minimize impacts on the environment.

The printer design eliminates:

Ozone

Production

CFC Usage

The printer uses charging rollers in the electrophotographic process and therefore generates no appreciable ozone gas (0

Class I U.S. Clean Air Act stratospheric ozone-depleting chemicals

(chlorofluorocarbons [CFCs], for example) have been eliminated from the manufacturing of the printer and packaging.

The printer design reduces:

Energy

Consumption

Energy usage drops from 325 watts (W) during printing to as little as 21 W while in low-power (PowerSave) mode. This saves energy without affecting the high performance of the printer. This product qualifies for the E NERGY

S TAR Program (U.S. and Japan). E NERGY S TAR is a voluntary program established to encourage the development of energy-efficient office products. The E NERGY S TAR name is a registered service mark of the U.S.

Environmental Protection Agency.

Toner

Consumption

Paper use

As an E NERGY S TAR partner, Hewlett-Packard

Company has determined that this product meets

E NERGY S TAR Guidelines for energy efficiency.

EconoMode uses about 50% less toner , thereby extending the life of the toner cartridge.

The printer’s optional duplexing feature, which provides for two-sided printing, reduces paper usage and the resulting demands on natural resources.

E-2 Regulatory Information

The design of the printer facilitates the recycling of:

Plastics Europe Only: Plastic parts have material identification markings, according to international standards, which enhance the ability to identify plastics for proper disposition at the end of the printer’s life. The plastics used in the printer housing and chassis are technically recyclable.

HP Toner

Cartridges/

Photoconductive

Drum

All Other Countries: Plastic parts have material identification markings, according to international standards, which enhance the ability to identify plastics for proper disposition at the end of the printer’s life.

In many countries, the toner cartridge/drum can be returned to HP at the end of its useful life. A prepaid shipping label and instructions on how to return the toner cartridge/drum are included with the replacement toner cartridge/drum. If your country is not listed in the replacement’s brochure,

call your local HP Sales and Service Office for further instructions. (See page 109 or the HP support pages at the front of this user’s guide.)

HP Cartridge Recycling Program Information

Since 1990, the HP LaserJet Toner Cartridge Recycling Program has collected more than twelve million cartridges that otherwise would have been discarded into landfills or similar facilities. This rapidly growing program returns used cartridges to the manufacturing process, thus conserving a variety of resources. Once a cartridge is returned through the prepaid return program, it is disassembled. The reusable components and the plastic housing are cleaned and inspected for quality conformance. After passing strict inspection procedures, materials such as nuts, screws, and clips are reclaimed and used to produce new cartridges. Remaining materials, like the photoconductive drum, are melted down and used as raw materials for a variety of other products. By the weight of the materials returned, over 95% are recycled. All HP LaserJet toner cartridges are shipped in recycled boxes with the entire box being recyclable through the returns program. Styrofoam end caps, which were used to support HP

LaserJet toner cartridges during shipping, have been replaced with molded end caps made from 100% post-consumer paper products. For more information in the U.S., call (1) (800) LASERJET [(1) (800) 527-3753].

International customers can call their local HP Sales and Service Office for further information regarding the HP Toner Cartridge Recycling Program

(page 109).

Regulatory Information E-3

The diagram below represents how HP LaserJet toner cartridges are recycled:

Printer and

Parts

U.S. Only: HP’s Hardware Recycling Organization will accept the printer and other HP products when you have no further use for them. HP disposes of these products in an environmentally-sound manner. Many of the functional parts are recovered, tested, and reused as fully warrantied service parts.

Used parts are not placed into new product manufacturing. The remainder of the product parts which are not functional are recycled if possible. For this service, call (1) (800) 535-7933.

Europe Only: Design for recycling has been incorporated into the printer and its accessories. The number of materials has been kept to a minimum while ensuring proper functionality and high product reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove with common tools.

High priority parts have been designed to be accessed quickly for efficient disassembly and repair. Plastic parts have been primarily designed in two colors to enhance recycling options. A few small parts are colored specifically to highlight customer access points.

HP disposes of returned products in an environmentally sound manner.

Many of the functional parts are recovered, tested, and reused as fully-warrantied service parts. Used parts are not placed into new product manufacturing. The remainder of the product parts are recycled, if possible.

For product take-back information, contact your local HP Sales and Service

Office (page 109).

E-4 Regulatory Information

Paper Europe Only: The printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper

Specifications Guide. The printer is suited for the use of recycled paper according to DIN 19 309.

All Other Countries: The printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family

Paper Specifications Guide.

Regulatory Information E-5

To ensure printer longevity, HP provides the following:

Extended

Warranty

HP SupportPack covers the printer and all HP-supplied internal components. It is a three-year warranty from the date of purchase. HP

SupportPack must be purchased by the customer within 30 days of product purchase. Information on HP SupportPack is available by calling your local

HP FIRST number. (See the HP Support pages at the front of this user’s guide.)

Spare Parts and

Consumables

Availability

Spare parts and consumable supplies for this product will be made available for at least five years after production has stopped.

Toner Material Safety Data Sheet

The Toner Material Safety Data Sheet can be obtained by calling your local HP FIRST number. (See the HP Support pages at the front of this user’s guide.)

E-6 Regulatory Information

Declaration of Conformity

according to ISO/IEC Guide 22 and EN45014

Manufacturer's Name: Hewlett-Packard Company

Manufacturer's Address: 11311 Chinden Boulevard

Boise, Idaho 83714-1021, USA declares, that the product

Product Name:

Model Numbers:

HP LaserJet 5000, 5000 N, 5000 GN

C4110A, C4111A, C4112A

Product Options: ALL conforms to the following Product Specifications:

Safety: IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3

EMC:

IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED)

CISPR 22:1993+A1 / EN 55022:1994 Class B

)

EN 50082-1:1992

IEC 801-2:1991 / prEN 55024-2:1992 -

IEC 801-3:1984 / prEN 55024-3:1991 -

IEC 801-4:1988 / prEN 55024-4:1992 -

4 kV CD, 8 kV AD

3 V/m

0.5 kV Signal Lines

1.0 kV Power Lines

IEC 1000-3-2:1995 / EN61000-3-2:1995

IEC 1000-3-3:1994 / EN61000-3.3:1995

FCC Title 47 CFR, Part 15 Class B

) / ICES-003, Issue 2 / VCCI-2

)

AS / NZS 3548:1992 / CISPR 22:1993 Class B

)

Supplementary Information:

The product herewith complies with the requirements of the following Directives and carries the

CE-marking accordingly:

• the EMC directive 89/336/EEC

• the Low Voltage Directive 73/23/EEC

1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

2. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

January 15, 1997

For Compliance Information ONLY, contact:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd.,

31-41 Joseph Street, Blackburn, Victoria 3130, Australia

European Contact:

USA Contact:

Your Local Hewlett-Packard Sales and Service Office or

Hewlett-Packard Gmbh, Department HQ-TRE / Standards

Europe, Herrenberger Straße 130, D-71034 Böblingen (FAX:

+49-7031-14-3143)

Product Regulations Manager, Hewlett-Packard Company, PO

Box 15 Mail Stop 160, Boise, ID 83707-0015 (Phone:

208-396-6000)

Regulatory Information E-7

WARNING!

Safety Statements

Laser Safety Statement

The Center for Devices and Radiological Health (CDRH) of the U.S.

Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance

Standard according to the Radiation Control for Health and Safety

Act of 1968. Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

Using controls, making adjustments, or performing procedures other than those specified in this user’s guide may result in exposure to hazardous radiation.

Canadian DOC Regulations

Complies with Canadian EMC Class B requirements.

<<Conforme á la classe B des normes canadiennes de compatibilité électromagnétiques. << CEM>>.>>

VCCI Statement (Japan)

E-8 Regulatory Information

Laser Statement for Finland

LASERTURVALLISUUS

LUOKAN 1 LASERLAITE

KLASS 1 LASER APPARAT

HP LaserJet 5000, 5000 N, 5000 GN -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.

Laitteen turvallisuusluokka on määritetty standardin EN 60825-1

(1993) mukaisesti.

VAROITUS !

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

VARNING !

Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.

HUOLTO

HP LaserJet 5000, 5000 N, 5000 GN -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö.

Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.

VARO !

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

VARNING !

Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.

Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:

Aallonpituus 770-795 nm

Teho 5 mW

Luokan 3B laser

E-9 Regulatory Information

E-10 Regulatory Information

Glossary

adjustable tray

DIMM

(dual in-line memory module) drag-and-drop

A paper tray that is able to adapt to more than one size of media. All trays used in the printer are adjustable.

A circuit board that holds extra memory chips for the printer.

duplex printing accessory

(also called “duplexer”) enhanced input/output

(EIO)

The ability to execute a function graphically without typing a command. For example, in the Windows 95

Explorer, you can copy or move a file by “dragging” it from one folder and “dropping” it into another.

An optional accessory used for automatically printing on both sides of a sheet of paper.

media full-bleed

Mopier

PCL

PostScript Emulation preprinted printer driver printer driver help

Printer accessory slots used for transferring data between the computer and printer. Modular I/O (MIO) accessories for older printers and the newer EIO technology are not compatible.

Any material to be printed, including envelopes, labels, transparencies, and all types of paper. (Paper types include letterhead, prepunched, recycled, bond, color stock, card stock, and preprinted.)

Print that extends from edge to edge of a sheet of paper.

This effect is achieved by printing on larger paper, then trimming to the edge of the printed image.

An HP LaserJet printer equipped to deliver multiple original prints (or generate copies of a print job).

HP’s printer control language.

See PS.

Having pre-designed forms already printed on the paper.

Program files that allow a software application to communicate with the printer and use its features.

On-screen instructions regarding the use of the printer driver.

Glossary 1

printer software printer software help

PS size software application source type universal tray watermark

Any or all of the software shipped with the printer. The printer is packaged with a compact disc containing the software needed to access all of the printer’s features.

If the printer has been correctly set up, the appropriate software is already installed.

On-screen instructions regarding the use of the printer software. Help screens which can be activated from the

Help button (or a question mark symbol) in the printer software.

HP’s PostScript Level 2 Emulation (or Level 1 Emulation for Windows 3.1x). A printer language provided with the printer.

In this user’s guide, paper size refers to the dimensions of a sheet of paper or other print media.

A computer program or package developed for sale to the general public.

In this user’s guide, paper source refers to the paper tray where paper or other print media is loaded.

In this user’s guide, paper type refers to the unique properties of paper or other print media, such as rough, transparency, labels, etc.

A paper tray that can be adjusted for many paper sizes.

Text printed on the background of a page.

2 Glossary