Panasonic KX-TDA600AL Telephone User manual

KX-TDA600AL

HYBRID IP-PBX SYSTEM the voice of business

2

PANASONIC COMMUNICATION SOLUTIONS

Panasonic Australia is part of the

Matsushita Group - a worldwide leader in the development and manufacture of products for a wide range of consumer, business and industrial needs.

The Matsushita Group was founded in 1918. Today, Matsushita Group with its flagship Panasonic brand has annual sales of approximately

USD$77 Billion* with more than

300,000 employees.

Panasonic has been manufacturing telephone systems since 1986 with the launch of the world’s first two hybrid port systems (KX-T308 and

KX-T616). The cost savings and superior flexibility of these hybrids quickly made them the world’s best-selling systems.

In Australia, we have built the business to be one of the flagship product areas within Panasonic

Business Systems. Panasonic

Australia has a strong national network of over 70 dealers, covering all States and Territories, both in metropolitan and regional areas.

Panasonic maintains an on-going programme of training and accreditation to ensure the highest standard of product experience and technical aptitude is maintained within our dealer network.

Panasonic has continued to demonstrate its commitment to providing future-ready products, developing new hardware and software as network services and customer needs evolve. This is clearly seen in the Panasonic

KX-TDA Hybrid IP-PBX systems which have been designed to provide advanced features and support for Voice Over Internet

Protocol (VoIP), first and thirdparty computer telephony and networking while maintaining their renowned ease of operation.

Panasonic KX-TDA Hybrid IP-PBX features also include backward compatibility, universal slots, CTI application interoperability via standard published interfaces, and remote maintenance and software upgrade capabilities.

* Year ending 31st March 2007

Panasonic has continued to demonstrate its commitment to providing future-ready products, developing new hardware and software as network services and customer needs evolve.

PANASONIC HYBRID

IP-PBX SYSTEMS

REDUCED BUSINESS

COMMUNICATIONS COST

SOUND

BUSINESS

INVESTMENT

INCREASED USER

SATISFACTION

VOICE

AND DATA

CONVERGENCE

INCREASED

OFFICE

PRODUCTIVITY

WORKFORCE

MOBILITY

AND FLEXIBILITY INTELLIGENT

CALL HANDLING

SOUND BUSINESS INVESTMENT

Investment in a telecommunication system requires business communication foresight.

Businesses need to be able to effectively communicate today

- yet want to make sure that they are properly equipped to handle the growing demands of their future communication needs.

The Panasonic KX-TDA Hybrid

IP-PBX systems combine the advantages of traditional telecommunications with the convergence of IP technology offering maximum feature and functional flexibility to handle all your business communication needs - Today and in the Future.

up to

960

KX-TDA30AL

KX-TDA200AL

KX-TDA600AL

SMALL

BUSINESS

SMALL TO MEDIUM

BUSINESS

Business Size

Panasonic KX-TDA Hybrid IP-PBX the voice of business

Reliability

Panasonic business telephone systems are manufactured to the highest possible standards at a factory that has earned

ISO 9001 certification for design, development and manufacture of telecommunications equipment.

This is further supported by the provision of a factory warranty.

Ease of Maintenance

In addition to renowned reliability, the Panasonic KX-TDA Hybrid

IP-PBX system is also designed for quick, easy maintenance to keep system downtime to an absolute minimum. You can change or add modules without switching off the system.

The Panasonic KX-TDA Hybrid

IP-PBX is truly a business telephone system for today and tomorrow.

The system is a communications tool that can grow with your business.

Due to the modular architecture, the system can be cost effectively expanded and upgraded to offer more services as your needs evolve.

You can also upgrade your system to support new technologies such as VoIP while continuing to use your existing analogue or digital handsets.

Scalability to Match Your

Business Growth

Your new telephone system can grow with you with handsets and accessories that are common across the system range .

LARGE BUSINESS

3

REDUCED BUSINESS COMMUNICATIONS COST

System Overview

The Panasonic KX-TDA Hybrid

IP-PBX combines PBX features and reliability with IP technology to create a host of advanced functions.

Features such as Voicemail,

Intelligent Call Handling for Call

Centre application, Wireless DECT mobility, Computer Telephony

Integration (CTI), Networking and

Hospitality features are supported as well as optional VoIP gateway and

PC Phone application.

CTI

SOLUTIONS

IP TELEPHONY

IP

NETWORKS

VoIP

PSTN/

ISDN

SERVER

OPERATOR

SOLUTION

DIGITAL

TELEPHONE

KX-TDA HYBRID

IP-PBX

AUTO ATTENDANT

USB

PC

VOICE & DATA CONVERGENCE

PC

CALL CENTRE

SOLUTION

PC PC

IP

TELEPHONE

CORDLESS

TELEPHONE

STANDARD

TELEPHONE

MULTI-CELL

STATION

PORTABLE

STATION

DECT MOBILITY

Keeping Telephone

Costs Down

Any business could benefit from a low cost, easy to use and reliable inter-office networking system.

Using a VoIP gateway, the system converts telephone voice signals into IP packets, making it possible for you to use VoIP technology even with existing telephone units. The

Panasonic KX-TDA Hybrid IP-PBX also supports the QSIG* protocol, making it effective for building a company-wide voice network.

Automatic Route Selection (ARS) saves money by choosing the most inexpensive calling route. Also, in addition to cutting costs, VoIP technology and networking give you easier access within networks.

*QSIG is an industry standard digital networking protocol.

INCREASED USER SATISFACTION

For effective communication

Panasonic KX-TDA Hybrid IP-PBX systems allow you to choose from a wide range of services. The system provides businesses with a range of user-friendly solutions allowing you to find the right solution to handle your business application needs and improve your customer and user satisfaction.

Panasonic digital telephones are stylish, easy to use and efficient.

Features include a large, easy to read 6-line backlit LCD that can display up to 2 characters, an easy to view Message/Ringer

Lamp, Navigator Keys for quick and easy operation, -Step angle adjustment for greater comfort, and a USB terminal that provides simple plug and play connection with a PC.

Ergonomic Design, 4-Step,

Tilt-Angle Adjustment

Large Display, Variety of Information

By providing visual feedback, the user-friendly display makes it easier to handle calls and perform other tasks. Use the display to view a variety of information (see list below) or access the Hybrid IP-PBX system’s many features. You can also make calls by following the visual prompts shown on the display.

- Log of incoming and outgoing calls

(Call Log)

- Incoming caller’s name and

number (ISDN, Caller ID)

- System/personal speed dialling

- Extension lists

- Menu of system features

- Voice Mail (VM) Menu

- Call duration

- Message waiting, absent

messages and feature settings

- Calling extension’s number

and name.

Multi-Language Capability

The Panasonic KX-TDA Hybrid

IP-PBX system accommodates up to five different LCD languages, for use in areas where more than one language is commonly spoken. The language can be set at the PBX for a specific telephone extension, to meet the needs of the person who uses that extension.

Message/Ringer Lamp

(Dual Colour)

The large, easy to see lamp illuminates to indicate when a call arrives, so you can tell which phone is ringing even from a distance.

The colour of the lamp indicates the status - green (flashing) for an internal call, red (flashing) for an outside call and red (solid) to indicate that the caller has left a message.

eXtra Device Port (XDP) and

Digital XDP (DXDP)

Use the XDP to add an analogue phone, cordless phone or other single-line device to your system, without the cost of an additional line.

This lets you send a fax while talking to a customer. Or by connecting a modem to the XDP, you can download data from your PC or access the internet while talking. The DXDP allows you to increase the number of digital telephones without the cost of additional hardware. It lets you put functional digital phones in the hands of more of your staff to boost overall office productivity.

With Panasonic XDP feature, the system can be programmed to ring the fixed PBX extension and the wireless handset or mobile telephone simultaneously when receiving an incoming call.

Three XDP parallel connections are supported.

DPT-SLT XDP Parallel

Ext 01

Cordless SLT

Calls to the extension number will ring on both the PBX extension and wireless DECT handset or mobile telephone.

Cellular Phone XDP Parallel Solution

Ext 201

Wireless XDP Parallel

Ext 301

PS

GSM

3G NETWORK

CS

6

INCREASED USER SATISFACTION

KX-NT136X IP TELEPHONE

- 6-Line Backlit Display

- 2 Programmable Keys

- Digital Duplex

Speakerphone

- Dual Ethernet Ports

- Available in white

Headset Jack for Hands-Free

Convenience

Message/Ringer Lamp

(Dual Colour)

DIGITAL HANDSET RANGE

KX-T7636AL with KX-T7603X

- 6-Line Backlit Display

- 2-Programmable Keys

- Digital Duplex Speakerphone

- Optional 12-Programmable Keys and USB port

- Available in black or white

KX-T7630AL

- 3-Line Display

- 2-Programmable Keys

- Digital Duplex Speakerphone

- Available in black or white

Digital Duplex

Speakerphone

KX-NT265X IP TELEPHONE

- 1-Line Display

- 8 Programmable Keys

- Speakerphone

- One Ethernet Port

- Available in black or white

Time-Saving,

Easy-to-Use

Navigator Key

Programmable

Keys with

Red/Green LED

KX-T7667AL

- 1-Line Display

- 12 Programmable Keys

- Speakerphone

- Headset Jack

- Available in black or white

KX-T7640AL

- Digital Station Selection Console (60 DSS)

- Available in black or white

INCREASED OFFICE PRODUCTIVITY

PHONE ASSISTANT

Higher Productivity, Greater

Customer Satisfaction via Desktop

PC Integration

Panasonic Phone Assistant is a suite of desktop productivity applications that integrates with the KX-TDA

Hybrid IP-PBX to provide a variety of collaboration tools to simplify and enhance real time communications for business telephone users.

Highly intuitive Phone Assistant

Graphical User Interface (GUI) allows users to simply use a mouse to more effectively utilise the telephony features and manage calls with a simple point-and-click.

Panasonic Phone Assistant application empowers you with business tools to provide superior customer service.

There are 3 variations of Panasonic

Phone Assistant that are targeted at different users. Phone Assistant users are able to do more in less time, increasing productivity.

Incoming Call Popup

Phone Assistant unobtrusively informs you of incoming calls via a small pop-up window.

Click To Dial Contacts

To call someone, click the Contacts tab to visually check to see if they are available and simply click to dial.

Click Access to Phone Directory

KX-TDA Hybrid IP-PBX contact directory integration allows users to create business or private contacts that show the presence and availability of all co-workers or can simply dial external business contacts by double clicking.

Presence and Availability

The “Presence and Availability” function is fully incorporated into the application allowing you to see other contacts’ phone status

(e.g. Idle, Busy, Ringing, etc.). This feature helps to determine who is available to handle calls before you decide to call or transfer a call to them, greatly reducing the number of missed calls and lost communications.

Instant Messaging

Instant messaging allows text messages to be sent to another

Phone Assistant user’s computer screen.

Never Miss an

Important Call

IP Camera Integration

Panasonic IP Cameras can also be integrated, allowing users to answer a doorphone and open the door after viewing the IP camera video feed on screen.

PHONE ASSISTANT STATUS

Phone Assistant Status application allows supervisors and team leaders an easy way to keep an eye on all their team members’ telephony communication activities.

Each supervisor can manage up to

128 extensions – monitoring phone status, call details, presence and availability – perfect for managing a team or an entire organisation.

The software informs you of the number of calls and chat invitations while away from your desk, enabling you to return their call even if they did not leave a message.

Phone Assistant - intuitive user interface

Record Conversation with Ease

Features supported include:

• Drag and drop extensions to monitor

PA Users can easily record conversations to Voice Mail at the press of a button. Conversation recordings can be listened to by accessing voicemail.

KX-TVM0/200 required.

•

•

Click to access call details

Call monitoring

IP Softphone Option

An optional Softphone plug-in module allows remote users, call centres and other roaming employees to connect and access the corporate telephony applications over an IP network even in a remote location.

PHONE ASSISTANT

MANAGER

Phone Assistant Manager is an intuitive web browser-based application designed to make it easy for IT Administrators to administer Phone Assistant users and make typical Adds/Moves and configuration changes to their

KX-TDA Hybrid IP-PBX right from their networked PC.

7

WORKFORCE MOBILITY AND FLEXIBILITY

8

KX-TCA3AL

Tough Type Model

KX-TCA26AL

Compact Business Model

KX-TCA1AL

Basic Model

Enjoy superb mobility no matter where you work, whether it is in an office, factory, warehouse, supermarket or other large facility. Panasonic

Wireless DECT connectivity and

Mobile Phone integration are here to help. The Panasonic KX-TDA Hybrid

IP-PBX system lets you simply continue your current conversation over a lightweight, business-smart wireless telephone while you are away from your desk or moving around the office or across sites that are connected to a network of

KX-TDA Hybrid IP-PBXs. Because the system is digital, the speech comes through loud and clear.

The Multi-Cell DECT System is an integrated wireless system that is specifically designed for use with a

Panasonic KX-TDA Hybrid IP-PBX.

DECT Mobility

The system allows wireless communication over an extended range by using multiple cell stations that boost the flexibility and mobility of your wireless handset. Using the Wireless XDP, you can set your wireless telephone to have the same extensions as your desk phone and then receive calls even when away from the desk. You are always there, ready to receive your customers’ calls and make the most of every business opportunity that comes along. This system provides automatic hand-over between cells, giving you true communication mobility even in large premises.

The KX-TCA26AL DECT handset combines small size and light weight with a host of powerful features.

The KX-TCA1AL is a good choice for users who want good basic performance at a lower cost. And for users who require a ruggedised handset, the new Panasonic KX-

TCA3AL meets strict dust and splash resistant IP standards.

* The KX-TCA1AL, KX-TCA26AL and KX-TCA3AL must be connected to a Panasonic KX-TDA Hybrid IP-PBX System.

WORKFORCE MOBILITY AND FLEXIBILITY

KX-TCA155AL,

KX-TCA256AL and

KX-TCA355AL

FEATURES

- 6-line, Blue LCD

Backlight

- Illuminated Keypad

- Multiple Language

Display

- Speakerphone

- Programmable Soft

Keys

- PBX Functionality

Support

- 200 Entry Phonebook

- Headset Compatible

- 9 Polyphonic Ringer

Melodies and 6 Ringing

Patterns

- Vibrate Alert

*

- Meeting Mode

*

* KX-TCA26AL and KX-TCA3AL Only

Incoming Call

KX-TDA HYBRID

IP-PBX

IP

TELEPHONE

PANASONIC MULTI-CELL

DECT SYSTEM FEATURES

Easy Operation

- Graphical Icon Menu

- Dynamic Operation Guidance with Soft Keys

Easy Access to PBX Features

Flexible Programmable Keys let you register PBX features and handset functions for quick, convenient access. A graphical PBX Feature

Menu is also available to further improve operating ease.

Blue LCD Backlight

Whenever you get a call or touch a key, the LCD lights up in blue so you can see who’s calling and easily operate the phone - even in the dark.

Seamless Connection – Automatic

Hand-Over

There is no change in the connection quality as you move from one cell station area to the next while conversing with a colleague in the same building or with a customer outside.

200-Station Phonebook

The built-in telephone directory lets you store 200 station names and numbers.

ISDN

PARALLEL CONNECTION

(Simultaneous Ring)

GSM

NETWORK

Automatic Answer / Optional

Headset for Hands-Free

Conversation

Plug in an optional headset and enjoy the ease and unrestricted freedom of hands-free communication.

With an optional headset, you can answer incoming calls without even touching the handset.

Greater Flexibility with

Mobile Phone Integration

Panasonic KX-TDA Hybrid IP-PBX system allows for seamless integration of the office PBX network and mobile telephones. The system can be programmed to ring the fixed PBX extension and the mobile telephone simultaneously when receiving an incoming call. Calls to the mobile telephone can then be transferred back to another

PBX extension if necessary.

With Panasonic KX-TDA Hybrid

IP-PBX system and mobile phone integration feature, your staff can stay connected on the same phone number they use in the office while away from their desk, increasing staff productivity and customer satisfaction. Your key customers never have to be kept waiting again.

Hot-Desking for Roaming

Employees

Hot-Desking, enabled via ‘Walking

Extension’ feature on Panasonic

KX-TDA Hybrid IP-PBX, empowers your staff who work from different locations or departments within your office to move between different desks themselves – reducing the cost of moves, adds and changes.

Users can move desks or offices and be reached on their same number as well as transfer their own profiles and access to such features as access to voicemail, speed dials and pre-programmed functions by logging in to any unused desk phone with a pre-programmed

ID number. Hot-Desking is a simple and effective solution that keeps all your staff in touch and in control of their communications.

9

INTELLIGENT CALL HANDLING

10

With its intelligent call-handling functions, the Panasonic KX-TDA

Hybrid IP-PBX can serve as the core of an efficient contact centre that provides outstanding customer service. Use the system to automatically distribute incoming calls as desired. You can also program the system to direct callers to the appropriate group for efficient call handling.

Call Centre Efficiency You

Can Appreciate

Advanced call centre functions improve communication efficiency and allow you to serve customers more effectively. The system makes it easy to distribute calls, manage your telephone agents and control office use of the telephone system. Compatible with the CTI standard protocols, TAPI and CSTA, the Panasonic KX-TDA Hybrid

IP-PBX can serve as the core of a powerful, high value added CTI.

Superior Call-Handling Efficiency

You can assign a backup extension as an overflow destination for calls not answered within a specified period of time. You may designate any extension you want as the overflow destination—a company message box, for example—and you can designate different overflow destinations for when the PBX is in day, lunch, break or night mode.

Designated member extensions can “log in” to join their group and begin handling calls, or “log out” to exit the group temporarily, such as when taking a break. An extension can also be allocated for use by the supervisor, who can access information about incoming calls to each group (the number of queued calls, the longest queuing time, etc.), change the log-in/log-out status and monitor the status of group members.

Other features, listed below, help ensure greater customer satisfaction and prevent missed business opportunities.

- VIP Call, which provides special

handling for key customers

- Automated Attendant, which

answers calls automatically

- Queuing, which puts the caller

on hold and plays messages and

music when no one is available.

The Panasonic KX-TDA Hybrid

IP-PBX provides a variety of call distribution patterns. Effective use of the different patterns – Automatic

Call Distribution (ACD), Uniform Call

Distribution (UCD), Priority Hunting and Simultaneous Ring – can help you manage calls more efficiently.

Virtual 24 Hour Receptionist

Automated Attendant

Using the Message Card, you can easily set up an auto attendant to professionally handle all incoming customer calls to your business.

An Auto Attendant can drastically reduce the amount of call traffic handled by the operator - allowing the operator to spend more time with your new or important customers.

The Auto Attendant can also answer multiple calls simultaneously, providing different greetings for different departments.

Advanced Messaging for Improved

Customer Service

Using the advanced KX-TVM

Messaging Solution – each extension can be assigned its own personal mailbox that can be contacted any time of day or night. If a caller leaves a Voice Message for a user, the extension user is notified by a message-waiting lamp available on proprietary telephones or can be additionally notified via an email with

Voice Message attached sent to the user’s personal computer.

Incoming call information is also recorded with the message and is displayed on the telephone. This information includes the caller’s telephone number, time of call and length of call.

With the advanced KX-TVM messaging solution, an incoming message that arrives while someone is out of the office will generate a notice automatically to her or his

GSM phone and users can check their messages at appropriate times.

The advanced KX-TVM messaging solution also supports 2-Way recording. It lets you confirm the contents of the phone call later, so messages are accurately relayed, or record conversations in their entirety for use as examples of proper telephone communication by experienced staff when training new employees.

INTELLIGENT CALL REPORTING

INTELLIGENT CALL

REPORTING WITH

KX-NCV200 ACD REPORT

SERVER

ACD Report Server is designed to bring advanced call centre functions to users of Panasonic KX-TDA Hybrid

IP-PBX systems. This provides useful functions such as realtime monitoring and call centre performance reports, and agent log-in.

REAL TIME MONITOR

ACD (Automatic Call Distribution)

Monitoring

Clearly knowing actual operating performance is vital to optimising informal call centre management.

ACD Monitor

The Panasonic ACD Report Server lets supervisors monitor parameters, such as the number of active calls, agent status, queue status and agent/ group performance.

REAL TIME ANALYSIS

The number of incoming/outgoing calls and accumulated call data that are monitored by the ACD

Report Client can be viewed in graph form. The user can also customise the format and select the data for producing graphs. These performance graphs are capable of changing to reflect changes in the ongoing status.

The following performance graph shows: -

1. Status of the ICD Group

2. Status of each agent

Performance Graphs

BUILT-IN VOICE MAIL

KX-NCV200 also offers useful Voice

Mail function, as it is built on the same platform as TVM200 - providing a cost effective call centre reportingvoicemail solution to small medium enterprises

LOG REPORT

Panasonic’s informal call centre solution also provides a reporting function for the detailed analysis needed to improve call centre performance. This function allows users to create reports on call information. The following reports are provided.

Trunk Call Report

Managers obtain call information on trunks accumulated over a given period.

System Report

A system report shows a summary of the whole system accumulated over a given time.

Group Report

A group report shows a summary of selected ICD groups. Supervisors can use it to obtain statistics for each group.

Agent Report

An agent report shows a summary of selected agents in the informal call centre. Supervisors can use it to obtain statistics for each agent and to allocate resources.

Agent ID based Report

An agent ID based report shows a summary of selected agents. Agents are selected by Agent ID. Supervisors can use the report to obtain statistics for each agent ID.

Agent Log

Report

Counter shows each status

ACD Reports

Example: Incoming Calls, Waiting Calls in Queue, Lost alls, Total Calls, Answered Calls, Logged-in Agents, etc…

11

12

VOICE AND DATA CONVERGENCE

DECT

HANDSET as Microsoft Outlook Synchronisation are just a few of the exceptional features that can provide enhanced added functionality to telephony power-users in your company.

DECT CELL

STATION

IP

SOFTPHONE

PC

CLIENT

DIGITAL

TELEPHONE

IP

TELEPHONE

IP

TELEPHONE

ANALOGUE

TELEPHONE

SMALL BRANCH OFFICE

BRANCH OFFICE

IP

TELEPHONE

IP

TELEPHONE

HEAD OFFICE

IP NETWORK ISDN

BRANCH OFFICE

KX-TDA HYBRID

IP-PBX

KX-TDA HYBRID

IP-PBX

IP network infrastructure, which already exists in the majority of companies, can now carry voice along with data. Designed to support convergence through a modular structure, the system allows a harmonious migration towards VoIP, allowing voice and data communication to work within the same network.

Voice Over IP (VoIP)

VoIP is the latest proven technology for voice communications where packets of digitally compressed voice are sent over IP data networks.

These packets are converted back to voice once they reach the destination.

By utilising existing data networks,

VoIP can bypass PSTN and therefore avoid all costs associated with

PSTN calls no matter how far the distance and how long the conversation. In addition, VoIP also allows for more advanced telephony solutions and applications.

It is an ideal solution for site-to-site communications between multi-site offices and retail chains - as well as for networking branch offices allowing for a flexible working environment and lower costs.

Hybrid IP-PBX and Desktop

PC Integration

With the Phone Assistant software, you can also integrate your

Panasonic KX-TDA Hybrid IP-

PBX system with the database on your desktop PC, giving you a powerful Customer Relationship

Management (CRM) support tool and improved call handling.

Selective or Automatic Call

Recording, Intelligent TAM, as well

KX-TDA PBX #1

VoIP or ISDN QSIG connection

KX-TDA PBX #2 KX-TDA PBX #8

Advanced Networking

The Panasonic KX-TDA Hybrid

IP-PBX system provides users with the ability to monitor the status of extensions connected to other systems in the network (maximum of 8) when they are networked together using ISDN or IP.

Up to a maximum of 20 extensions across the network can be monitored through the flexible buttons on the Panasonic telephones which are assigned as Network Direct

Station Selection (NDSS) buttons.

If the monitored extension is busy, the red lamp on the NDSS button will light up and if the extension is idle, the lamp will remain off.

The Panasonic KX-TDA Hybrid

IP-PBX system also supports other networking features such as: -

− Centralised Voice Mail which

allows a network of systems to

share the Voice Processing System

(KX-TVM0/200AL) connected

to a system in the network.

− Network Incoming Call Distribution

(ICD) Group in which calls can be

distributed to extensions that

are grouped across

different locations.

Busy

VoIP Gateway Card

The VoIP Gateway Card makes it possible for you to use VoIP technology with your present telephone handsets and utilise your company’s corporate data network without the need for separate, dedicated leased lines.

NDSS Monitoring

PBX #1, #, #6

(Max 20 NDSS)

NDSS Monitoring

PBX #2, #3, #, #

(Max 20 NDSS)

Busy

Busy

Busy

Busy

VOICE AND DATA CONVERGENCE

REMOTE BRANCH OFFICE CORPORATE HEAD OFFICE LAN

KX-TDA HYBRID IP-PBX

SWITCHING

HUB

ROUTER

IP NETWORK

ROUTER SWITCHING HUB

DHCP SERVER DHCP SERVER

IP TELEPHONE

EXTN. 101

IP TELEPHONE

EXTN. 102

PC IP TELEPHONE

EXTN. 103

IP TELEPHONE

EXTN. 10

PC

IP Telephony

Customers interested in gradually evolving their businesses using

IP telephony can benefit from the introduction of Panasonic IP telephones (KX-NT136X and

KX-NT26X) and IP Extension Card.

Based on the familiar Digital

Proprietary Telephones, the

KX-NT136X and KX-NT26X IP telephones include the familiar one touch feature access to:

- Call Hold

- Conference Call

- Call Transfer

- Call Forward and many more.

Using standard data-network cabling and supporting Power-over-Ethernet

(PoE), Panasonic IP Telephony can reduce your installation cost as well as make telephony available wherever there is a data network available.

The diagram above shows how the

Panasonic IP telephones can be used as extensions of the Hybrid IP-PBX at the local office by connecting the local office LAN to the remote office

LAN – avoiding the expense of an additional Hybrid IP-PBX and the installation cost.

Panasonic IP Telephony is the perfect solution for both office employees or remote workers / home workers.

IP SoftPhone Connectivity for

Mobile Professionals

Panasonic’s new KX-NCS8102X IP

SoftPhone provides mobile business professionals with access to the full functionality of the Panasonic

Hybrid IP-PBX from any location with a laptop or PC and a broadband connection. With IP SoftPhone, your laptop becomes an extension of the

Panasonic IP-PBX system enabling you to initiate or receive calls from home or wherever business takes you.

The IP SoftPhone also allows you to speed dial work colleagues from any location – saving time and money.

Other features include: -

- Recording of conversations

including conference calls onto

your PC

- Dial Paste from Microsoft Outlook,

Excel or other applications for

quick and easy dialling

- IP Network Status indicator

13

CUSTOMER SOLUTION FOR YOUR BUSINESS

For the majority of businesses, personal contact with the customer is a significant factor for success. The telephone system is at the heart of all communications – no matter how the communication is conveyed (via IP, by traditional telephony or by employing wireless technology).

What is crucial for businesses is quality and reliability. Panasonic provides a wide variety of solutions to cover any individual requirements.

1

Education Retail Medical Health Services

Customer Services Hospitality Legal Logistics Sales

SYSTEM SPECIFICATIONS

Trunk Lines*

Digital Extensions without DXDP*

160

160

320

320

Digital Extensions with DXDP*

20 80

* The actual number may vary depending on the configuration.

80

80

720

60

60

960

SYSTEM CAPACITY

Basic

System

KX-TDA600AL

2

Shelf

System

3

Shelf

System

Telephone Without DXDP*

With DXDP*

Single Line Telephone (SLT)

KX-T7600 series Digital

Proprietary Telephone (DPT)

Other DPT

Analogue Proprietary

160

20

160

320 80

80 720

320 80

160 320 80

128 26 38

Telephone (APT)

IP-PT (Proprietary Telephone)

Direct Station Select

(DSS) Console

Voice Processing System (VPS)

Trunks Trunk Port

ISDN Trunk

Analogue Trunk

IP-Gateway

Wireless Portable Station (PS)

Cell Station (CS)

Doorphone Port

PC Console

PC Phone

Without Memory

Expansion Card

With Memory

Expansion Card

80

160 320 80

160 20

6

8

160 320 80

10 300 0

160 320 80

160 320 80

26

32

16

12

6 96

32 8

8 8 8

128 128 128

* DXDP: Digital eXtra Device Port. The actual number may vary depending on the configuration.

Shelf

System

(Max)

60

960

60

60

12

320

60

60

600

60

60

128

6

8

128

SYSTEM SPECIFICATIONS

DIGITAL, IP TELEPHONES AND EXPANSION UNITS

Type

Display

Keys Audio

Audio

Connection

Others

Colours

Alphanumeric Display

(Lines x Characters)

Tilt-Angle Adjustment

Display-Contrast Adjustment

Backlit

Feature Access Keys for Display

Programmable CO Keys with

Dual-Colour LED

Direct Station Selection (DSS) Keys with

Busy Lamp Field (BLF)

Navigator Key

Message/Ringer Lamp

Hands-Free Speaker Phone

Speaker-Phone (Monitor) Volume Control

Handset Volume Control

Ringer Volume Control

Off-Hook Call Announcement (OHCA)

Whisper OHCA

USB Module (KX-T7601) Connectable

Digital eXtra Device Port (DXDP)

Optional Headset (KX-TCA89) Compatible

Ethernet Ports

Station Speed Dial Numbers

Wall Mount

IEEE 802.3af Power over Ethernet (PoE)

KX-NT136X

IP Phone

6 x 2

Steps

Levels

√

2

√

√

√

√

12 Levels

Levels

Levels

-

√

-

2

10

-

√

√

√

White

KX-NT26X

IP Phone

1 x 16

2 Steps

3 Levels

-

-

8

√

-

√

√

12 Levels

Levels

Levels

-

√

-

1

10

-

√

√

√

Black or White

KX-T7636AL

Digital Phone

6 x 2

Steps

Levels

√

2 (36*)

√ **

√

√

√

12 Levels

Levels

Levels

√

√

√

√

√ n/a

10

√ n/a

Black or White

KX-T7630AL

Digital Phone

3 x 2

Steps

Levels

-

2

√ **

√

√

√

12 Levels

Levels

Levels

√

√

-

√

√ n/a

10

√ n/a

Black or White

KX-T7667AL

Digital Phone

1 x 16

2 Steps

3 Levels

-

-

12

√

√

√

√

12 Levels

Levels

Levels

-

√

-

-

√ n/a

10

√ n/a

Black or White

* 36 programmable keys are available when the optional 12 programmable add-on module (KX-T7603X) is selected. ** Can be assigned to programmable key.

KX-T760AL

Expansion Unit

-

Steps

-

-

-

-

60

-

-

-

-

-

-

-

-

-

n/a

-

√

-

Black or White

KX-T7603X

Expansion Unit

-

Steps

-

12

-

-

√ **

-

-

-

-

-

-

-

-

-

n/a

-

√

-

Black or White

FEATURE LIST

System Features

• Automatic Call Distribution (ACD)

• Automatic ISDN Setting (BRI)

• Automatic Route Selection (ARS) / Least

Cost Routing (LCR)

• Background Music (BGM)

• Budget Management

• Busy on Busy

• Call Park with Indication

• Call Pickup Group

• Call distribution by Caller ID

• Class of Service (COS)

• CTI (CSTA, TAPI)

• Data Line Security

• Delayed Ringing

• Direct In Lines (DIL)

• Direct Inward Dialling (DID)

• Direct Inward System Access (DISA)

• Door-Phone / Door Opener

• Echo Cancellation

• Extension Lock

• External Sensor/Relay for Alarm Notification

• Emergency Call

• Existing APT / DPT Compatibility

• External BGM

• Flexible Numbering Plan (-digits)

• Floating Extension

• Greeting Message

• Host PBX Access Code

• Hunting Group

• Hurry-Up Transfer

• Incoming Group (Hunting Group)

• Intercept Routing - Busy / DND

• Intercept Routing - No Answer

• Intercept to Trunk

• Line Monitor (CO)

• Main Processing (MPR), Card / CS

software download

• Manager Functions

• Mobile Phone Integration

• Multiple Language Support

• Online Diagnostics

• Operator Functions

• PC Console / PC Phone

• PC Programming

• Paging Group

• Quick Setup

• Remote Alarm Notification

• Remote Extension Status Control

through DISA

• Remote Extension Lock

• Ring Group

• Special Carrier Access

• Station Message Detail Recording (SMDR)

• SMDR 2 Hour and 12 Hour Time Format

• SMDR Caller ID Printing

• System Memory Expansion

• Tenant Service

• Timed Reminder

• Time Service (Day / Night / Lunch / Break)

• Toll Restriction

• Trunk Group

• Uniform Call Distribution (UCD)

• User Group

• VIP-Call

• Visual Caller ID

Voice Mail (VM) Features

• Automatic Configuration - Quick Setup

• Call Forwarding to VM

• Caller’s Identification Notification to VM

• Email Integration* 1

• Intercept Routing to VM

• Telephone Display, Menu driven VM

operation

• Live Call Screening (LCS)

• Remote PBX Data Control by VM

• VM Data Control by PBX

• VM (Digital / DTMF) Integration

• VM Group

• VM Mail Transfer

• VM Menu on the LCD*1

(KX-T7636 only)

Extension Features

• -Party Conference with Broadcasting

up to 32-Party

• Absent Message

• Account Code Entry (Forced)

• Automatic Redial

• Boss - Secretary

• Broadcasting

• Caller ID to Single Line Telephone

• Call Forwarding (All Calls, Busy,

Busy / No Answer, No Answer, Follow Me,

From Incoming Group)

• Call Hold

• Call Pickup (Directed, Group, DSS, Deny)

• Call Transfer (Screened, Unscreened,

One-Touch Transfer, Transfer Recall)

• Conference (3-Party Conference, Multi Party

Conference, Unattended Conference)

• Dial Type Selection

• Digital Duplex SP-phone

• Digital eXtra Device Port (DXDP) * 2

(2DPTs in One Extension Port)

• Direct One-Touch Answering

• Do Not Disturb (DND)

• DSS Console

• Executive Busy Override

• Extension Directory

• Extension-to-Trunk Call Duration Time

• External Feature Access

• Flexible Buttons

• Hands-free Operation

• Handset / Headset Selection

• Large Telephone Display Features

with Back-lit

• LED control for CTI

• Log-In / Log-Out

• Message Waiting

• Multi-Lingual Display

• Multiple Hop Call Forwarding ( steps)

• Music on Hold

• Off-Hook Call Announcement (OHCA)* 2

• Off-Hook Monitor

• One-Touch Dialling

• Paging (Deny, Paging Transfer)

• Paralleled Telephone (APT / DPT+SLT, DPT /

SLT+PS)

• Redial, Last Number

• Remote Station Control

• Special Carrier Access

• Speed Dialling - Personal / System

• Time and Date Display

• Tone-Pulse Conversion

• Trunk Answer from Any Station (TAFAS)

• Walking Class Of Service (COS)

• Whisper OHCA (Off-Hook Call

Announcement)

• Wrap-Up

• eXtra Device Port (XDP)

DECT Features

• Automatic Handover

• DECT CS on Digital Extension Port

• Headset Compatibility

• Incoming and Outgoing Call Log

• Telephone Display control via CTI* 3

• Wireless XDP Parallel Mode

• Vibrator Ring (KX-TCA26AL and

KX-TCA3AL only)

ISDN Service Features

• Advice Of Charge (AOC)

• Call Hold (HOLD)

• Calling Line Identification Restriction (CLIR)

• Calling Line Identification

Presentation (CLIP)

• Completion of Calls to Busy

Subscriber (CCBS)

• Connected Line Identification

Presentation (COLP)

• Connected Line Identification

Restriction (COLR)

• Direct Dialling Inward (DDI)

• ISDN 3 Party Conference (3PTY)

• ISDN Call Forward (CFU / CFNR / CFB)

• ISDN Call Transfer (CT)

• ISDN Extension

• Malicious Call Identification (MCID)

• Multiple Subscriber Numbers (MSN)

Networking Features

• Alternate Routing

• ARS with VoIP

• Call Log (Public Call through

Private Network)

• Caller ID to SLT (Public Call through

Private Network)

• Centralised Voicemail

• DISA Call to the Network

• Network Busy Lamp Field (BLF)* 3

• Network Closed Numbering

• Network Direct Station Selection (NDSS)

• Network ICD Group

• Private Network to Public Network

• Public Network to Private Network

• QSIG Connection

• Speed Dial Name (Public Call through

Private Network)

• Tandem Connection

• Tie Line

• Transfer to Network PBX

• Virtual Private Network (VPN)

• VolP Network

Built-in Hotel Features

• Call Billing for Guest Room

• Remote Wake-Up Call

• Room Status Control

• SMDR for External Hotel Application

DPT: Digital Proprietary Telephone

APT: Analogue Proprietary Telephone

SLT: Single Line Telephone

PS: Portable Station

* 1 When the KX-TDA Hybrid IP-PBX is integrated with a

KX-TVM0 or KX-TVM200 Voice Processing System.

* 2 This feature is unavailable with the KX-NT136.

* 3 Optional software required

* Note: All these features in this feature list are

supported on MPR Version 3.x

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Head Office NSW

Austlink Corporate Park

1 Garigal Road

BELROSE 208

PH: (02) 9986-700

FAX: (02) 9986-70

Design and specifications are subject to change without notice. KX-TDA600_09_2007 Printed in Australia.

For further information or the location of your nearest Panasonic Authorised

Dealer, please telephone Panasonic

Customer Care Centre on 132 600