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User Guide and
Administrator Guide
IMPORTANT SAFETY
INSTRUCTIONS
When using your telephone equipment, the following safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to people.
• Read and understand all instructions.
• Follow all warnings and instructions marked on the equipment.
• Installation must be performed in accordance with all national wiring rules.
• The outlet to which this equipment is connected must be installed near the equipment, and must always be readily accessible.
• This equipment can be hazardous if immersed in water. To avoid the possibility of electrical shock, do not use this equipment while you are in the bathtub or shower, or when you are wet. If you accidentally drop the equipment into water, do not retrieve it until you have first unplugged all cords.
Do not reconnect this equipment until it has dried thoroughly.
• Avoid using this equipment during electrical storms in your immediate area. There is a remote risk of electric shock from lightning.
Urgent calls should be brief. Even though protective measures may have been installed to limit electrical surges from entering your home or business, absolute protection from lightning is impossible.
• If you suspect a natural gas leak, report it immediately, but use a telephone away from the area in question. The
SoundStation2W™’s electrical contacts could generate a tiny spark. While unlikely, it is possible that this spark could ignite heavy concentrations of gas.
• Never push objects of any kind into the
SoundStation2W™ through housing slots as they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, contact service personnel.
• To reduce the risk of electric shock, do not disassemble SoundStation2W™. Opening or removing covers may expose you to hazardous voltages. Using incorrectly reassembled equipment can cause electric shock.
If your telephone equipment does not work properly, refer to the section describing how to connect service. The support telephone number can be found on the back cover of this booklet.
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected from the network interface.
• Always use caution when installing or modifying telephone lines.
SAVE THESE INSTRUCTIONS
Table of Contents
Thank You ............................................. 5
Overview .............................................. 5
Parts List ............................................... 6
Setting up SoundStation2W™ ................... 7
Features ................................................ 9
Understanding the Display ....................................................................... 9
Wireless Technology .............................................................................. 10
Security ................................................................................................ 10
Mobile Phone Mode ............................................................................... 11
Using SoundStation2W™ ........................ 12
Answering a Second Call ........................................................................ 12
Redial ................................................................................................... 14
Speed Dial a Number ............................................................................. 14
Dialing Using the Phone Book ................................................................. 15
Ringer Volume Adjustment ..................................................................... 15
Speaker Volume Adjustment .................................................................. 15
Display Contrast Adjustment .................................................................. 15
Ring Type Selection ............................................................................... 16
Backlight Adjustment ............................................................................. 16
Language .............................................................................................. 17
Conferencing - using the button ..................................................... 17
View System Information ...................................................................... 21
Standby Mode ...................................................................................... 22
Charging ............................................................................................... 23
Auxiliary Audio Output .......................................................................... 24
Paging the Console ................................................................................ 25
LCD Messages ....................................................................................... 25
Table of Contents
Troubleshooting ................................... 26
Keypad Input Doesn’t Register ............................................................... 26
Muffled or “in a well” Reception ........................................................... 26
Short Silences, Echoes, or Clipped Speech ................................................ 27
For Best Performance ............................................................................ 27
Administrative Setup - Overview ............ 29
Flash Timing .......................................................................................... 34
Diagnostics .......................................... 35
Mic (Microphone) Test ........................................................................... 35
Console SPKR (Speaker) Test ................................................................. 35
Software Upgrade ................................ 36
Specifications and Warranty Information .. 37
Limited Warranty and Limitation of Liability ............................................ 38
Exhibit J - Customer Information ............................................................ 40
CE Mark R and TTE Directive .................................................................. 40
Safety Notices ...................................................................................... 41
Connection Diagram
Thank You
Thank you for choosing the Polycom
SoundStation2W™. In this User
Guide, you will find everything you need to quickly set up, use, and manage your new conference telephone.
Be sure to verify with your System
Administrator that your network is prepared for configuring your
SoundStation2W™ telephone. Lastly, it is important that you read the Parts
List, and the Safety Notices section in this guide before you begin using the
SoundStation2W™.
Overview
SoundStation2W™ is Polycom’s nextgeneration, wireless conference phone that gives users the freedom to conference wherever team collaboration is important - even in rooms where there are no phone lines. With better voice quality than the original SoundStation, standard 2.4 GHz (WDCT) or 1.9 GHz
(DECT) technology with voice encryption, up to 24 hours of talk time, and the ability to dial through a mobile telephone, the SoundStation2W™ is the new standard for everyday conferencing. The SoundStation2W™ is a circuit switched platform compatible with any analog telephone line or analog terminal adapter.
SoundStation2W™ User Guide - 5
Connection Diagram
Parts List
The following items are included in your SoundStation2W™ package. Check this list before installation to ensure that you have re-
SoundStation2W™ console ceived each item. If you are missing any items, please contact your
SoundStation2W™ reseller.
Battery pack
-2 Cell Pack for SoundStation2W™ Basic
-4 Cell Pack for SoundStation2W™ EX
Console Charging module
SoundStation2W™ base
Base power supply
Mobile telephone connector
Registration card
Telephone cord
SoundStation2W™ User Guide - 6
Setting up SoundStation2W™
Connect base station to power and analog phone line.
Install battery.
Wait for phone to register to base station.
Ready State
SoundStation2W™ will display a
Ready message after successfully communicating with the base upon power up. The Ready message is also shown after a call is completed and the phone is available for the next call.
► For best performance, charge the console for a full charging cycle
(4 hours for BASIC, 8 hours for EX) prior to first use.
SoundStation2W™ User Guide - 7
Mounting Options
Both the base station and the console can be wall mounted if desired. The base station can also be mounted under a table. The appropriate mounting screw holes are provided on the back surfaces.
The console can also be locked in place using a standard laptop security cable. This feature is designed for rooms where it is important to ensure that the phone does not get removed from its home location, and where it is desirable to eliminate the analog phone cable to the wall. There is a locking grommet on the side of the console designed to accept the lock end of the cable.
Wall Mount Holes
Bottom of Console and Base Station
SoundStation2W™ User Guide - 8
Features
LED Indicators
The LEDs located on the top of your SoundStation2W™ indicate the current status of your conference telephone:
Green - your call is in progress.
Blinking green - a call is incoming.
Red - your call is muted.
Blinking Red - your call is on hold.
Buttons
Menu
Displays a menu of settings and options.
Exit
Exits from current screen to previous menu.
Soft Keys
The screen will display labels for these keys, to identify their context-sensitive functions.
Phone
Answers incoming calls, dials a call, ends a call, and provides dial tone.
Scroll
Navigate up or down through displayed lists.
Select
Choose a menu item.
Conference
Call, join, or delete additional call participants during a conference call.
Volume
Use these to adjust the volume of the handset, headset, speaker, and ringer, as well as
Mute
the display contrast.
Toggle microphone on or off during a conversation.
Dial Pad
These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context sensitive applications.
Understanding the Display
Signal Strength
Information Area
Battery Life
This Phone’s Number
Soft Key Functions
The screen will display labels for these keys, to identify their context-sensitive functions.
SoundStation2W™ User Guide - 9
Wireless Technology
SoundStation2W™ comes in two different formats. The product uses either 2.4 GHz WDCT (Worldwide
Digital Cordless Telecommunications) or 1.9 GHz DECT (Digital Enhanced
Cordless Telecommunications) standard technology. WDCT is widely used in North America, South America, and China, while DECT is used in
Europe, parts of Asia, and Australia.
WDCT and DECT are Digital Spread
Spectrum protocols which are reliable, secure, and support excellent voice quality and a wide range of dialing features. Digital Spread Spectrum has been used by the military for many years because there is a low probability of signal interception and interference.
Digital Spread Spectrum technology breaks the voice stream into small fragments and spreads them over a wide range of frequencies for transmission to a receiver. Only the receiver that is uniquely registered to the transmitter will be able to reassemble the signal to deliver the voice stream.
The SoundStation2W™ console and base station act as both transmitters and receivers. The console will only reassemble the signal sent from its matching base station and vice versa.
Accordingly, the console will operate within 150 feet of the paired base station. The one-to-one pairing of console and base station ensures secure voice signal transmission.
The SoundStation2W™ implements Digital Spread Spectrum using frequency hopping encoding. Frequency hopping transmits the audio signal fragments over rapidly switching frequencies in the 2.4 GHz and
1.9 GHz bands. Frequency hopping enables the SoundStation2W™ to automatically detect and avoid sources of potential interference such as other
SoundStation2W™ phones or 802.11x
WLAN clients.
Security
The SoundStation2W™ is a highly secure voice communications solution. There are five factors that contribute to the robust security:
1. Unique pairing between console and base station.
2. WDCT and DECT digital spread spectrum technology provides secure transmission.
3. The frequency hopping WDCT and DECT implementation makes it even more difficult for voice signal to be intercepted.
4. 64 bit voice encryption between the base station and console.
This adds yet another layer of security in order to provide utmost confidence in the
SoundStation2W™ solution.
5. Aux Out recording is controlled from the console user interface.
SoundStation2W™ User Guide - 10
Mobile Phone Mode
Mobile Phone Mode is an additional new mode of operation offered by the
SoundStation 2W™. This feature enables you to combine the convenience of a mobile phone with the acoustics of a conference phone. For example, if you were in a call on your mobile telephone, you could connect your mobile telephone to the
SoundStation2W™ and use its speaker and microphones to continue your conversation and include everyone in the room in the conversation. In this mode the call is travelling over the mobile phone network.
The 2.4 GHz (WDCT) or 1.9 GHz (DECT) wireless link to the the basestation is not required.
Mobile Phone Mode provides unlimited flexibility to conference anywhere, even in environments where there are no analog lines or telephony infrastructure.
► Use the provided mobile phone connector cable to connect your mobile phone to the SoundStation2W™’s mobile phone input/output jack.
► The connector and the mobile phone cable will plug into a standard 2.5mm headset jack. A headset adaptor may be necessary to adapt your mobile phone to this connector. Adaptors are widely available at electronics stores and mobile phone outlets for universal hands-free kits.
► The LCD on the console will display “Mobile Phone In’ when it detects a connected mobile phone.
► The mobile phone interface is used for all dialing and call management functions during Mobile Phone Mode.
► Do not press the on the console when using Mobile Phone Mode.
► No calls can be made via
SoundStation2W™ while a mobile phone is connected to the
SoundStation2W™.
► The Phone Book can be viewed during a call with a mobile phone. Calls may not be placed via the Phone Book while a mobile phone is connected.
► A mobile phone cannot join a call in progress on SoundStation2W™.
► Aux Out will be inactive during a call with a mobile phone.
► The base does not have to be powered up to use the SoundStation2W™ in this mode. The console may be used as an additional speaker and microphones.
► Some mobile phones will not be detected until a call is initiated by the mobile phone after it is connected to the SoundStation2W™.
► Voice quality may vary depending on the mobile phone connection and model.
► Be certain to drop the call at the mobile phone before disconnecting the cable from the SoundStation2W™.
► Using your mobile phone, you can place calls and take advantage of the
SoundStation2W™’s high quality speakers and microphones.
SoundStation2W™ User Guide - 11
Using SoundStation2W™
SEND
OR
Direct Dial
1. To obtain dial tone, press the
key.
2. Dial the desired number.
► To cancel the call, press the key.
Indirect Dial
1. From the Ready screen, dial the desired number.
2. Press the key or the SEND
<DEL soft key.
► Press the CANCEL soft key to cancel the call.
SEND soft key to make the call.
► If you make a mistake entering the telephone number, press the
OR
Answering a Call
Press the key or any number key to answer an incoming call. Pressing the button will override all other telephone activities. The three LEDs will blink green when the phone rings.
SoundStation2W™ User Guide - 12
Ending a Call
To end a call, press the key.
Call Hold
When a call is on hold, you cannot hear your remote party, and they cannot hear you.
► To place a call on hold, press the
HOLD soft key. The LEDs on the top of your SoundStation2W™ will blink red.
► To resume a call, press the RE-
SUME soft key.
Call Mute
When a call is muted, you can hear the remote party, but they cannot hear you.
► To mute a call, press the mute button . The LEDs on the top of your SoundStation2W™ will glow red when your call is muted.
► To release mute, press the mute button again.
Call Timer
Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display.
SoundStation2W™ User Guide - 13
Redial
SoundStation2W™ stores the number that was last dialed. This number can be recalled using the REDIAL soft key.
► Press the REDIAL soft key . The last number called will be displayed and dialed.
OR
► Press the key and then the
REDIAL soft key. The last number called will be displayed and dialed.
Speed Dial a Number
You can speed dial any entry in your
Phone Book, in either of these ways:
Speed Dial Number First
1. Enter the 1- or 2-digit Speed Dial number.
2. Press the Phone button or the SEND soft key.
If a Speed Dial entry does not exist, a
Not Assigned notice will appear. You can enter a new Speed Dial number or press the CANCEL soft key to leave the Speed
Dial Menu.
Soft Key First
When the SP DIAL soft key is available:
1. Press the SP DIAL soft key.
2. Enter the 1- or 2-digit Speed Dial number (if you enter one digit, wait through the brief delay).
► For 1-digit numbers, you do not have to dial a leading 0. For example, for 02 , you can also press 2.
► To create Phone Book entries and assign Speed Dial numbers, see “Adding an entry” on page 20.
SoundStation2W™ User Guide - 14
Dialing using the Phone Book
dialed.
1. Choose the entry you want to dial. (See “Quick selection in a list” on page 17.)
2. Press the DIAL soft key. You will see and hear the call being dialed.
► You can also access the DIAL s oft key after selecting an entry with the Select button.
Ringer Volume Adjustment
When the SoundStation2W™ is in
Ready state or on hook, press the Volume buttons to adjust the ringer volume.
Dial Tone Volume Adjustment
When the SoundStation2W™ is off hook, press the Volume buttons to adjust the dial tone volume.
Speaker Volume Adjustment
During an active call, press the Volume buttons to adjust the speaker volume.
Display Contrast Adjustment
1. Press the Menu button and choose
Settings and press the Select button.
2. Cycle through the options using the Scrolling buttons and choose
Contrast, and then press the Select button.
3. Press the Scrolling buttons or the + and soft keys to adjust the display contrast.
4. Press the SAVE soft key or Select button to apply the selected contrast setting.
► Press the Exit button to cancel this change.
SoundStation2W™ User Guide - 15
Ringer Type Selection
1. Press the Menu button and choose Settings and press the
Select button.
2. Cycle through the options using the Scrolling buttons and choose
Ringer Type, and then press the
Select button.
3. Sample the ring types by pressing the Scrolling buttons or the
<— and —> soft keys.
4. Press the SAVE soft key or Select button to apply the selected ringer setting.
► Press the Exit button to cancel this change.
Backlight Adjustment
The SoundStation2W™’s display lights up when any button on the keypad is pressed, or on an incoming call.
To turn the back light on or off:
1. Press the Menu button and choose Settings and press the
Select button.
2. Cycle through the options using the Scrolling buttons and choose
Back Light, and then press the
Select button.
► The current status of the back light will be displayed.
3. Press the ON or OFF soft key or cycle through OFF and ON by pressing the Scrolling buttons.
4. Press the SAVE soft key or Select button to apply the selected backlight setting or the Exit button to cancel this change.
SoundStation2W™ User Guide - 16
Language
SoundStation2W™ allows you to select your preferred language for the phone to use when displaying information.
To change the language setting:
1. Press the Menu button and choose
Settings.
2. Cycle through the options using the Scrolling buttons and choose
Language, and then press the Select button.
3. Cycle through the available languages by pressing the Scrolling buttons or the <— and —> soft keys.
4. Press the SAVE soft key or Select button to apply the selected language setting or the Exit button to cancel this change.
SETTINGS
PHONE BOOK
THIS PHONE
BRIDGE SETUP
SETTINGS
BACKLIGHT
LANGUAGE
RINGER TYPE
Conferencing - using the button
If your telephone system supports multi-party call conferencing, then you can establish multi-party calls with your SoundStation2W™.
► Check with your System
Administrator to determine the number of parties that can be conferenced together.
► Your System Administrator may need to activate multiparty conferencing features or provide you with instructions specific to your telephone system.
Adding a call
1. While on an active call, press the Conference button
. The first call is automatically placed on hold.
2. Dial the number you wish to call. You may use the Redial or
Direct Dial method.
3. Press the Conference button
or JOIN soft key to join the second call. To drop the second call, press the Conference button again.
OR
1. Press the HOLD soft key to place the first call on hold.
2. Press the Conference button
and enter the number you wish to call. You may use the
Redial or Direct Dial method.
SoundStation2W™ User Guide - 17
Bridge Soft Key
You may program the telephone number of your preferred conferencing bridge vendor into the
SoundStation2W™ so that it is immediately available.
Programming the Bridge number
1. Press the Menu button, choose
Bridge Setup using the Scrolling buttons, and press the Select button.
2. Choose Enter Phone Number and press the Select button and then enter the bridge number using the dial pad. Enter any necessary prefix such as 9 and/or 1.
► If you make a mistake entering the number, use the <DEL soft key to correct the error.
3. Press the SAVE soft key or CANCEL soft key if you wish to cancel the procedure.
► The SPEED DIAL soft key will not display when the bridge number is configured.
Editing the Bridge soft key
1. Press the Menu button, choose
Bridge Setup using the Scrolling buttons, and press the Select button.
2. Choose EDIT soft key, press the
Select button and enter the new soft key label using the dial pad. The first six characters will display.
► If you make a mistake entering the soft key label, use the <DEL soft key to correct the error.
3. Press the SAVE soft key or CANCEL soft key if you wish to cancel the procedure.
SoundStation2W™ User Guide - 18
Placing a call using the Bridge soft key
1. Press the BRIDGE soft key.
2. The programmed number is automatically dialed and a call is placed to your preferred bridge vendor.
Phone Book
You can use the Phone Book to store a local directory of 25 contacts. You can add, edit, delete, dial, or search any contact in this list through just a few key strokes.
Selecting the PH BOOK soft key displays the Phone Book list sorted by names.
This list may be sorted by Name,
Company, or Speed Dial.
Quick selection in a list:
Name or Company list: Press a numeric key that corresponds with the letter that the name or company name begins with. For example, pressing 3 repeatedly will provide you with names that begin with D, E, F, and 3.
Speed Dial list: Press a numeric key to select the corresponding entry. For example, pressing 2 would select entry
02, and pressing 23 would select entry
23.
SoundStation2W™ User Guide - 19
Adding an entry
1. Press the PH BOOK soft key and then the NEW soft key.
2. Enter information in the Name ,
Ph# (telephone number including any prefixes, such as 9 and/or
1), and Co (company) field using the alphanumeric keys on the dial pad. You can move between fields using the Scrolling buttons.
3. Press the SAVE soft key. You can accept the next available speed dial number assigned to your new entry or you can choose your own speed dial number by using the Scrolling buttons or the dial pad.
4. Press the OK soft key to save or the BACK soft key to edit the phone book entry.
Editing an entry
1. Choose the entry you wish to edit and press the Select button.
2. Press the CHANGE soft key. Using the Scrolling buttons, select the field you wish to edit.
3. Using the alphanumeric keys on the dial pad, make changes.
4. Press the SAVE soft key. You can accept the current speed dial number assigned to the entry or you can choose another speed dial number by using the Scrolling buttons or the dial pad.
5. Press the OK soft key to save or the BACK soft key to edit the phone book entry.
SoundStation2W™ User Guide - 20
Deleting an entry
1. Choose the entry you wish to delete and press the Select button.
2. Press the REMOVE soft key. Press the OK soft key to remove or the
CANCEL soft key to leave the menu without removing.
View System Information
This feature displays the following information about the SoundStation2W™: Location and Number, System
Information, and Registration Information. With this feature you can easily identify the home room location for the phone.
Location and Number System Information
1. Press the Menu button and choose This Phone and press the Select button.
2. Cycle through the options using the Scrolling buttons and choose Location and Number, and then press the Select button.
1. Press the Menu button and choose This Phone and press the Select button.
2. Cycle through the options using the Scrolling buttons and choose System Information, and then press the Select button.
Registration Information
1. Press the Menu button and choose This Phone and press the Select button.
2. Cycle through the options using the Scrolling buttons and choose Registration Information, and then press the Select button.
SoundStation2W™ User Guide - 21
Standby Mode
The phone has an automatic power save function to extend battery operated usage.
The product will switch into Standby within one minute of being in an idle inactive state. The console will not go into
Standby if there is an active call, even if there are pauses in the conversation.
If the console is registered to the base station, and the phone goes into Standby mode, the LCD will display a “READY” message.
The console will switch into Standby mode even when it is not registered to the base station. In the case where the console isn’t registered to the base station and goes into Standby, the LCD will display a “NO
SIGNAL” message.
Any key press will “wake” the phone up.
All features of the phones are instantly available by pressing the normal key sequences. Incoming calls and paging also functions normally while the phone is in Standby, and will switch the phone to active use mode.
► Standby mode saves power but is not an “Off” function. If you want to fully turn the unit off, unplug the battery.
► While in Standby mode, the LCD display will still show estimated remaining talk time. Talk time is shown numerically in hours to the right of the battery icon.
► The console will switch into Standby, even if it is not registerd to the base station. For example, if you travel with the phone to a remote location without the base station, the console will switch into Standby to conserve power.
► The console will automatically reregister to its base station from Standby mode, if it is within range and the base station is powered.
► In some cases, the phone will not go into Standby mode when a mobile phone is plugged in, even if the mobile phone is not in an active call. In these cases the LCD message will continue to say “Mobile Phone In”. Either turn off the mobile phone, or unplug it from the console to enable Standby.
► The phone will not go into Standby while charging.
SoundStation2W™ User Guide - 22
Charging
SoundStation2W™ operates on a rechargeable lithium ion battery. The battery needs to be recharged periodically. Use the supplied charger to recharge the battery while it is installed in the console. In similar fashion to a laptop PC or a mobile phone, the SoundStation2W™ can be used or continue operation while being charged. The battery cannot be recharged outside the console.
Typical talk time and standby time are shown here:
2 cell battery 4 cell battery
Charge Time 4 hours 8 hours
Talk Time 12 hours 24 hours
Standby Time 80 hours 160 hours
Charging State
The SoundStation2W™’s display will indicate when the battery is charging by animating the battery icon.
Battery icon displayed on LCD.
Low Power
The SoundStation2W™’s display will indicate when battery charge is low. The low battery warning will begin when the remaining talk time is approximately
20% or less of the full charge capacity.
The warning will be triggered when a user goes back on-hook after completing a call. This ensures that the low power warning is seen by a user. In addition to a visual message on the console LCD which will read, “ Low Battery, Please
Charge ,” you will hear an audible beeping alert.
► Optimum battery performance may be achieved only after the battery is conditioned. The battery will have to go through four to five charge and discharge cycles before reaching optimum performance.
► Talk time is measured for natural conversation at optimum volume levels.
SoundStation2W™ User Guide - 23
Auxiliary Audio Output
SoundStation2W™ allows the speaker output to be routed to an external recording device. The external recording device should be connected to the base station.
1. Connect an external recording device, such as a cassette tape recorder, via the auxiliary jack on the base station.
2. Press the Menu button on the phone console, choose Settings and press the Select buttons.
3. Choose Aux Audio Out and press the Select button. Press ON or
OFF or cycle through the options using the Scrolling button.
Press the SAVE soft key or Select button to save the setting
► Aux Audio Out will return to the
Off setting when the call is terminated.
► The Aux Audio Out does not support external loudspeaker systems.
Paging the Console
You can locate a misplaced console by using the paging feature. When paging, the console beeps. This will allow you to locate the console.
1. Press the Page button on the base station to locate the
SoundStation2W™ console.
2. The console will play a sound to indicate its location. The console will continue to beep until any key on the console is pressed or until the Page button on the base is pressed.
Power On
In Use
Page
SoundStation2W™ User Guide - 24
LCD Message Summary
The following messages are displayed on the console LCD to represent various usage conditions.
LCD Message What it means:
Ready
No Signal
Call Ended
Phone is in idle state and ready to make calls.
Signal strength is too weak to carry a call.
The call has been dropped.
What you will see:
Idle screen.
Antenna icon will show zero bars.
“Call Ended” with elapsed time indicated.
“Mobile Phone In” Mobile Phone In A mobile phone is plugged in to the mobile phone jack OR a mobile phone call has been initiated.
Searching for
Signal
Enter Number
Charging
Base Paging
Attempting to contact the base station to establish a connection.
Enter the number you wish to dial.
Page button on base was pressed to locate the console.
“Searching for Signal”
Digits of the number you are dialing.
A charger is plugged in and battery is recharging.
“Charging”
Base paging. Press any key to stop beeping.
Battery Low
Incoming Call
The charge in the battery has depleted. A recharge is required to continue reliable operation of your SoundStation2W™.
Phone received an incoming call.
The remaining talk time and an audible warning tone.
“Incoming Call”
SoundStation2W™ User Guide - 25
Troubleshooting
No Signal
“No Signal” is displayed when the console loses contact with the base. Verify the following:
►
►
Check that the base station is powered up.
Make sure that the console is not out of the allowed range
(150 feet).
► Move the console to a location where there are fewer obstructions or walls between console and base station.
► If the console and base station are separated by multiple brick walls, this will reduce the available range between the base and console.
No Dial Tone
The base station must be plugged into an analog telephone jack. If the dial tone is not heard, verify the following:
► Check that the base is powered on.
► Check that the console is operational.
► Check that the base is connected to an analog telephone
(POTS) line.
Does Not Ring
► Check that the ringer is not turned off. See “Ringer Type
Selection”, page 15.
Flickering LCD
If your screen appears to flicker, it may be because you are using a certain type of florescent light-
► ing in your building. Move the
SoundStation2W™ away from the lights.
Try increasing the ringer volume.
Keypad Input Doesn’t Register
This could happen if you enter information too quickly. Press the alphanumeric buttons more slowly.
Muffled or “in a well” Reception
This is caused by highly reverberant rooms and people speaking too far from the microphone.
► Speak closer to the console so that the microphones pick up your speech more accurately.
► Add more sound absorbency to the room.
SoundStation2W™ User Guide - 26
Short Silences, Echoes, or Clipped Speech
► Do not move the
SoundStation2W™ console while it is in use.
► Keep your hands away from the console during calls.
► To avoid excessive noise around
SoundStation2W™, move computers, projectors, papers, cups, and other noise-producers away from the console.
► At the beginning of each call, let someone at each location speak in turn for a few moments to enable
SoundStation2W™ to adapt to its environment.
► The other parties may be using non-Polycom equipment which may cause strange audio.
► Try calling again; a different line may provide a better connection.
Physical Damage
► If physical damage is severe enough that the internal parts become visible, disconnect the
SoundStation2W™ immediately.
► Do not reconnect to the telephone network until the
SoundStation2W™ has been repaired.
For Best Performance
Your SoundStation2W™ performs optimally when you follow these guidelines:
► Position the SoundStation2W™ in the center of the conference table or desk.
► The SoundStation2W™ works best in rooms that are 10’x20’ or smaller.
► Do not move the
SoundStation2W™ during a call.
► Do not shuffle papers near the
SoundStation2W™.
► If using extended microphones, extend the cables to their full length and point their microphones away from the console.
► Speak at a normal conversation level, and direct your voice towards the SoundStation2W™, or towards the extended microphone.
► Unplug all cords from the base and console before cleaning the
SoundStation2W™. Do not use liquid cleaners or aerosol cleaners. Use a damp, soft cloth for cleaning.
SoundStation2W™ User Guide - 27
Administrator Guide
SoundStation2W™ Administrator Guide - 29
Passcode
When you select Passcode from the Admin Setup menu, the screen will display whether or not a passcode is currently assigned.
Assign a passcode:
1. Press the Menu button, choose
Admin Setup using the Scrolling buttons, and press the Select button. Choose Passcode using the
Scrolling buttons, and press the
Select button.
2. Press the ASSIGN soft key and enter a three-digit password. If you make an error, press the <DEL soft key to erase the error.
3. Press the SAVE soft key. You may press the CANCEL soft key or the
Exit button if you choose not to save the passcode.
► Record the passcode. If the passcode is forgotten, contact Polycom Support at www.polycom.com/support and click on “How to Contact Support and Service” for your local support contact information.
Remove a passcode:
Removing the passcode removes the requirement for an access passcode for the Admin Setup menu.
1. From the Admin Setup menu, choose Passcode using the Scrolling buttons and press the Select button.
2. Press the REMOVE soft key, enter the current passcode, and press the
ENTER soft key. If you decide not to remove the password, press the
CANCEL soft key or the Exit button.
► If you enter an incorrect password, you will be notified to try again.
► If you make an error, press the
<DEL soft key to erase the error.
SoundStation2W™ Administrator Guide - 30
Change the passcode:
1. From the Admin Setup menu, choose Passcode using the Scrolling buttons and press the Select button.
2. Press the CHANGE soft key, enter the current passcode, and press the
ENTER soft key. If you decide not to change the password, press the
CANCEL soft key or the Exit button.
► If you enter an incorrect password, you will be notified to try again.
► If you make an error, press the
<DEL soft key to erase the error.
3. You will be prompted to enter a new passcode. Enter a new passcode and press the SAVE soft key.
You may press the CANCEL soft key or the Exit button if you choose not to save the passcode.
► Record the passcode. If the passcode is forgotten, contact Polycom Support at www.polycom.com/ support and click on “How to Contact Support and
Service” for your local support contact information.
Location Information
You can assign a location name, such as “Conference
Room B” and the telephone number associated with your
SoundStation2W™. By assigning a location name you will easily be able to return the phone to its “home room” location or determine the location of the matching base station.
Assigning a location name:
1. Press the Menu button, choose
Admin Setup and press the
Select button, enter passcode (if required) and press the ENTER soft key. Choose Location using the
Scrolling buttons, and press the
Select button.
SoundStation2W™ Administrator Guide - 31
2. Choose Location Name using the
Scrolling buttons, and press the
Select button. Enter a location name using the dial pad. This name will be displayed when
“Location Name and Number” submenu of “This Phone” menu is selected from the main menu.
► If you make an error, press the
<DEL soft key to erase the error.
3. Press the SAVE soft key or the
Select button to save your entry.
You may press the Exit button to cancel your entry.
Assigning a telephone number:
1. Press the Menu button, choose
Admin Setup and press the Select button, enter passcode (if required) and press the ENTER soft key.
Choose Location using the Scrolling buttons, and press the Select button.
2. Choose This Phone # using the
Scrolling buttons, and press the Select button. Enter the
SoundStation2W™’s telephone number.
► If you make an error, press the
<DEL soft key to erase the error.
3. Press the SAVE soft key or the Select button to save your entry. You may press the Exit button to cancel your entry.
SoundStation2W™ Administrator Guide - 32
Phone System
Caller ID*
You can turn Caller ID on or off. By default, Caller ID is on.
1. Press the Menu button, choose
Admin Setup and press the Select button, enter passcode (if required) and press the ENTER soft key.
Choose Phone System using the
Scrolling buttons, and press the
Select button.
2. Choose Caller ID using the Scrolling buttons, and press the Select button. Press the ON or OFF soft key or cycle through the options using the Scrolling buttons.
3. Press the SAVE soft key or the
Select button to save your entry.
You may press the Exit button to cancel your entry.
*Caller ID is a subscription service. Check with your local telephone service provider to determine if this service is available in your area.
Audible Alerts
You can turn the Low Battery and Signal Strength audible alerts on or off. By default, the Low Battery audible alert will be on, but the Signal Strength audible alert will be off.
1. Press the Menu button, choose
Admin Setup and press the
Select button, enter passcode (if required) and press the ENTER soft key. Choose Phone System using the Scrolling buttons, and press the Select button.
2. Choose Audible Alerts using the Scrolling buttons, and press the Select button. Choose either Low Battery or Signal
Strength using the Scrolling buttons, and press the Select button. Press the ON or OFF soft key or cycle through the options using the Scrolling buttons.
3. Press the SAVE soft key or the
Select button to save your entry.
You may press the Exit button to cancel your entry.
SoundStation2W™ Administrator Guide - 33
Flash Timing
You can adjust the timing of the Flash delay to 75, 100, 300, or 600 milliseconds.
1. Press the Menu button, choose Admin Setup and press the Select button, enter the passcode (if required) and press the ENTER soft key.
2. Choose Phone System followed by
Flash Timing from the available options and press the Select button.
3. Use the <- and -> soft keys to step through the available Flash Timing options.
4. Press the SAVE soft key to save changes. You may press the Exit button to cancel your selection.
5. After about 15 seconds you should hear the tone, and you should see
READY appear on the console’s
LCD screen. This indicates that the console and base station have reconnected. The new settings will now be active.
ADMIN SETUP
LOCATION
PHONE SYSTEM
PASSCODE
FLASH TIMING
500 mS
SAVE
If you change the Flash Timing setting while you are on a call, the new setting will become stored as soon as the user goes back onhook after the call.
SoundStation2W™ Administrator Guide - 34
Diagnostics
Mic (Microphone) Test
You may test the SoundStation2W™’s microphones to ensure that they are working optimally.
► If testing microphone’s meter indicates that it is receiving an atypically low or high sample, despite appropriately controlled input, contact Polycom
Technical Support.
1. Press the Menu button, choose
Admin Setup and press the
Select button, enter passcode (if required) and press the ENTER soft key. Choose Diagnostics using the Scrolling buttons, and press the Select button.
2. Choose Mic Test using the
Scrolling buttons, and press the
Select button. The microphones are numbered according to the diagram.
MIC 1
3. Choose any microphone using the Scrolling buttons, and press the Select button.
► The testing microphone’s LED will glow red.
► The testing microphone will begin sampling at a 1 Hertz rate,
50% duty cycle.
► The display will show a meter that modulates according to the relative sample received by the testing microphone.
MIC 4 MIC 5
MIC 2 MIC 3
Console SPKR (Speaker) Test
You can select an acoustic test signal to drive through the
SoundStation2W™’s speaker for speaker testing and to sample the room acoustics.
1. Press the Menu button, choose
Admin Setup and press the
Select button, enter passcode (if required) and press the ENTER press the Select button. Choose the desired signal using the
Scrolling buttons
soft key. Choose Diagnostics using the Scrolling buttons, and press the Select button.
2. Choose Console Speaker Test using the Scrolling buttons, and
► Sine Sweep is a test signal consisting of a 100 Hertz to
3,500 Hertz sine wave whose frequency is swept according to a linear progression of frequency as a function of time, or
(t)=A*sin(kt).
► One kilohertz Tone is a constant tone generated at exactly
1,000 Hertz.
SoundStation2W™ Administrator Guide - 35
► White Noise is a signal whose energy is distributed uniformly among all frequencies within a band of interest, which for the SoundStation2W™
3. Press the Select button to activate the signal.
Restore Defaults
Restoring the defaults will irretrievably remove all settings and data that have been entered since the
SoundStation2W™ was first installed.
1. Press the Menu button, choose
Admin Setup and press the
Select button, enter passcode (if required) and press the ENTER soft key. Choose Diagnostics using the Scrolling buttons, and press the Select button.
2. Choose Restore Defaults using the Scrolling buttons, and press the Select button. Press the OK soft key if you wish to restore defaults or the CANCEL soft key or the Exit button to return to the
Diagnostics submenu.
► Phone Book entries and Speed Dial numbers are not lost when restoring all defaults.
Software Upgrade
Please refer to the SoundStation2W™ section of the
Polycom website at www.polycom.com for information on software upgrades.
SoundStation2W™ Administrator Guide - 36
Specifications and
Warranty Information
Limited Warranty and Limitation of Liability
Limited Warranty
Polycom warrants to the end user (“Customer”) that this product will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Polycom’s sole obligation under this express warranty shall be, at Polycom’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available,
Polycom may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of
Polycom. Replacement products or parts may be new or reconditioned. Polycom warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.
Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty
(30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUENTIAL,
INDIRECT, SPECIAL, OR PUNITIVE
DAMAGES OF ANY KIND, OR FOR
LOSS OF REVENUE OR PROFITS,
LOSS OF BUSINESS, LOSS OF INFOR-
MATION OR DATA, OR OTHER FI-
NANCIAL LOSS ARISING OUT OF OR
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE,
USE, PERFORMANCE, FAILURE, OR
INTERRUPTION OF ITS PRODUCTS,
EVEN IF POLYCOM OR ITS AUTHO-
RIZED RESELLER HAS BEEN AD-
VISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABIL-
ITY TO REPAIR, REPLACEMENT, OR
REFUND OF THE PURCHASE PRICE
PAID, AT POLYCOM’S OPTION. THIS
DISCLAIMER OF LIABILITY FOR
DAMAGES WILL NOT BE AFFECTED
IF ANY REMEDY PROVIDED HEREIN
SHALL FAIL OF ITS ESSENTIAL
PURPOSE.
Exclusions
Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from:
► Failure to follow Polycom’s installation, operation, or maintenance instructions;
► Unauthorized product modification or alteration;
► Unauthorized use of common carrier communication services accessed through the product;
► Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or
► Acts of third parties, acts of God, accident, fire, lightning, power surges or outages, or other hazards.
SoundStation2W™ Administrator Guide - 38
WARRANTY EXCLUSIVE. IF
A POLYCOM PRODUCT DOES
NOT OPERATE AS WARRANTED
ABOVE, CUSTOMER’S SOLE
REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPAIR,
REPLACEMENT, OR REFUND OF
THE PURCHASE PRICES PAID,
AT POLYCOM’S OPTION. TO
THE FULL EXTENT ALLOWED
BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES
ARE EXCLUSIVE AND ARE IN
LIEU OF ALL OTHER WARRAN-
TIES, TERMS OR CONDITIONS,
EXPRESS OR IMPLIED, EITHER
IN FACT OR BY OPERATION OF
Service Agreements
If you purchased your product from a
Polycom Authorized Reseller, contact the Authorized Reseller for information about service agreements applicable to your product. For technical
Governing Laws
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, USA, and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Conven-
LAW, STATUTORY OR OTHER-
WISE, INCLUDING WARRAN-
TIES, TERMS OR CONDITIONS
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE,
SATISFACTORY QUALITY, COR-
RESPONDENCE WITH DESCRIP-
TION, AND NON-INFRINGEMENT,
ALL OF WHICH ARE EXPRESSLY
DISCLAIMED. POLYCOM NEI-
THER ASSUMES NOR AUTHO-
RIZES ANY OTHER PERSON TO
ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION
WITH THE SALE, INSTALLATION,
MAINTENANCE OR USE OF ITS
PRODUCTS.
assistance or information on service programs, please visit Polycom’s website at www.polycom.com and select the Support menu.
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may very depending on local law.
tion on Contracts for the International
Sale of Goods is hereby excluded in its entirety from application to this
Limited Warranty and Limitation of
Liability.
SoundStation2W™ Administrator Guide - 39
Exhibit J - Customer Information
IMPORTANT: The antenna used for this transmitter must be installed to provide a separation distance of at least 20 centimeters from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
CE Mark R and TTE Directive
This SoundStation2W has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/
EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath
Road, Slough, Berkshire, SL1 4DX, UK.
Déclaration de conformité :
Par la présente, Polycom Ltd. déclare que ce SoundStation2W est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive
1999/5/CE.
Declaration of Conformity:
Hereby, Polycom Ltd. declares that this
SoundStation2W is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
Dichiarazione di conformità:
Con la presente Polycom Ltd. dichiara che il SoundStation2W soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999/5/CE.
Konformitetserklæring:
Hermed erklærer Polycom Ltd., at indestående SoundStation2W er i overensstemmelse med de grundlæggende krav og de relevante punkter i direktiv 1999/5/EF.
Verklaring van overeenstemming:
Hierbij verklaart Polycom Ltd. dat diens
SoundStation2W voldoet aan de basisvereisten en andere relevante voorwaarden van EG-richtlijn 1999/5/EG.
Konformitätserklärung:
Hiermit erklärt Polycom Ltd., dass der
SoundStation2W die grundlegenden
Anforderungen und sonstige maßgebliche
Bestimmungen der Richtlinie 1999/5/EG erfüllt.
Declaração de Conformidade:
Através da presente, a Polycom Ltd. declara que este SoundStation2W se encontra em conformidade com os requisitos essenciais e outras disposições relevantes da
Directiva 1999/5/CE.
Δήλωση Συ µµ όρφωσης :
Δια του παρόντος, η εταιρεία Polycom
Ltd. δηλώνει ότι η παρούσα συσκευή
(δρομολογητής) SoundStation2W πληροί
τις βασικές απαιτήσεις και άλλες βασικές
προϋποθέσεις της Οδηγίας 1999/5/ΕK.
Declaración de conformidad:
Por la presente declaración, Polycom Ltd. declara que este SoundStation2W cumple los requisitos esenciales y otras cláusulas importantes de la directiva 1999/5/CE.
Vaatimustenmukaisuusvakuutus:
Polycom Ltd. vakuuttaa täten, että
SoundStation2W on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen.
Överensstämmelseförklaring:
Polycom Ltd. förklarar härmed att denna
SoundStation2W överensstämmer med de väsentliga kraven och övriga relevanta stadganden i direktiv 1999/5/EG.
SoundStation2W™ Administrator Guide - 40
Safety Notices
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules.
Plug Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always b readily accessible.
SoundStation2W™ Administrator Guide - 41
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