USER GUIDE
43” SMART FULL HD LED TV
SERIES 9 RF9000 (KALED43RF9000SUA)
CONTENTS
Safety and warnings ............................02
Components ..........................................04
Product overview ...................................05
Inputs .................................................05
Assembly and installation...................06
Stand assembly ..............................06
Connect to antenna .......................06
Using remote / power button ............. 07
Remote control overview .....................08
First time setup ...............................09 - 10
Basic operation ....................................... 11
Channel Selection ............................ 11
Volume / mute .................................. 11
Input Source ....................................... 11
Navigating menus ............................ 11
Colour buttons ................................... 11
Settings .................................................... 12
Overview ............................................ 12
Quick menu ....................................... 12
Global settings ..........................13 - 14
Media playback ...................................... 15
Wall-mount installation........................ 16
Specifications ...........................................17
Troubleshooting ...................................... 18
THIS USER GUIDE COVERS THE FOLLOWING MODELS
Kogan 43” Smart Full HD LED TV Android TV™ (Series 9, RF9000)
SAFETY AND WARNINGS
Thank you for buying this Kogan product. Please read all safety instructions before using your TV.
WARNING
Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
• Using cabinets or stands recommended by the manufacturer of the television set.
• Only using furniture that can safely support the television set.
• Ensuring the television set is not overhanging the edge of the supporting furniture.
• Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
• Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.
• Educating children about the dangers of climbing on furniture to reach the television set or its controls.
If your existing television set is being retained and relocated, the same considerations as above should be applied.
• To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
• The apparatus shall not be exposed to dripping or splashing, and no objects filled with liquids,
(for example, vases), shall be placed on the apparatus.
• When discarding used batteries, always be mindful of the environment. Ensure you follow any guidelines for recycling and safe disposal of batteries that apply in your local area. Don’t throw used batteries in rubbish bin.
• When installing your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.
• The openings/slots on the back of the apparatus have been provided for necessary ventilation.
Ventilation should not be impeded by blocking these openings in any way (for example, newspapers, table-cloths, curtains, etc.)
• No naked flame sources, such as lit candles, should be placed on the apparatus. To prevent the spread of fire, keep candles or other open flames away from this product at all times.
• The device may malfunction when under electrostatic discharge. It can be manually resumed by switching power off completely (at wall outlet), then switching power on again.
• To avoid any injury caused by overturn of the product when installed with base stands, please always ensure the whole product is placed horizontally within the supporting surface and that the television is not overhanging the edge of the supporting furniture.
• If not using with base stands, use only a wall or ceiling mount which has been recommended by the manufacturer of the television.
2
SAFETY AND WARNINGS cont’d
• Keep small accessories out of reach of children so they are not mistakenly swallowed.
CAUTION: Connecting the power cord
Most appliances recommend they be placed upon a dedicated circuit; that is, a single outlet circuit which powers only that appliance and has no additional outlets or branch circuits.
Do not overload wall outlets. Overloaded wall outlets, loose or damaged wall outlets, extension cords, frayed power cords, or damaged or cracked wire insulation are dangerous. Any of these conditions could result in electric shock or fire. Periodically examine the cord of your appliance, and if appearance indicates damage or deterioration, immediately discontinue use of the appliance until the cord is replaced with an exact replacement part by an authorized servicer.
Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs, wall outlets, and the point where the cord exits the appliance.
The MAINS plug is used as the disconnect device, and the disconnect device shall remain readily operable.
Operating Temperature: 5°C to 35°C
Operating Humidity: ≤80%
Storage Temperature: -15°C to 45°C
Storage Humidity: ≤90%
CAUTION
Do not attempt to modify this product in any way without written authorization from supplier.
Unauthorized modification could void the user’s authority to operate this product.
It is not recommended to keep a certain still image displayed on the screen for a long time as well as displaying extremely bright images on screen.
Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance. Product design and specifications may be changed without notice.
Refer to the table below as a guide to the symbols and warnings which may be on your TV.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE
COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER TO
QUALIFIED SERVICE PERSONNEL.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the products enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.
Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth
(ground).
~
AC voltage: Rated voltage marked with this symbol is AC voltage.
⎓
DC voltage: Rated voltage marked with this symbol is DC voltage.
Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.
3
COMPONENTS
B C D
A
A Kogan 43” Smart
Full HD LED TV
B Remote control
C Stand (x2)
D BB4 x 14mm screw (x4)
E AAA battery (x2)
F Quick-start guide
G Warranty card
E F G
NOT INCLUDED
Phillips head screwdriver, antenna cable, broadband internet connection.
4
PRODUCT OVERVIEW
4
1 Smart LED display screen
2 Remote sensor / Standby light
3 Inputs/Ports
4 Control panel
1
2
3
Inputs
Audio in
Composite video in
Component video in
HDMI
USB 2.0
Stereo (2.0) audio input.
Usually paired with stereo audio inputs
(red and white cables), the single-wire composite cable provides video signal.
Three cables (“Y,” “Pb” and “Pr”) provide a higher quality connection than the singlewire composite cable (“Y”) commonly used to hook up earlier AV equipment.
Connect an HDMI cable between the
HDMI port on the TV and the HDMI port on the DVD player/Set-Top Box.
Ports marked ‘ARC’ also support Audio
Return Channel.
USB storage devices can be inserted to record and pause live TV in PVR mode, or to watch media files stored on device in media mode.
VGA Connect to a desktop or laptop computer.
ANT
For free-to-air TV, use an antenna cable
(not supplied) to connect to a working antenna, either via an antenna wall socket, or directly.
For a wired internet connection via a broadband modem or router, connect an
Ethernet cable to the LAN port.
LAN
Digital audio out
(optical)
Digital audio out
(coaxial)
3.5mm audio out
Audio out for digital audio devices. Port and cable may look different depending on an optical or coaxial input. Please use the cable appropriate for your device.
Line audio out port for use with headphones, amplifier, soundbar or any other audio device via an AUX cable (not supplied).
This is a general guide to inputs and ports, your TV may not feature all of the above.
5
ASSEMBLY AND INSTALLATION
BEFORE YOU GET STARTED
Spread cushioning flat to lay the TV on. This will help to prevent damage.
1. Stand assembly a. Attach stands to base of TV, ensuring ‘A’ and ‘B’ markings on the TV and stands match.
b. Insert two 14mm screws for each stand and use Phillips head screwdriver
(not supplied) to tighten.
2. Connect to antenna a. Connect an antenna cable (not supplied) via the ‘ANT’ input port at the back of the TV.
b. Ensure the antenna cable is also connected to a working antenna, either via an antenna wall socket in your home, or directly.
2b
Antenna wall socket
1a
1b
LAN
2a
HDMI 4 HDMI 3 HDMI 2 HDMI 1
(ARC)
ANT R -AUDIO- L VIDEO
DIGITAL
AUDIO OUT
AUDIO OUT USB 2.0
(5V / 500mA)
AV
Antenna cable
(not supplied)
6
USING REMOTE CONTROL / POWER BUTTON
3. Remote control assembly a. Open the battery compartment cover on the back side.
b. Insert two 1.5V AAA size batteries, making sure to match the polarity markings (+ / -) of the batteries with the diagram inside the compartment.
c. Replace battery compartment cover.
5. Turning TV on a. Plug the power cord into a suitable power outlet. The standby will display a red light, showing that the TV is receiving power.
b. Press the POWER ( ) button (either on your remote control or beneath the front panel on the TV) to turn the TV on.
c. The standby light will turn to green when the TV is on.
Red light on
3a 3b 3c
WARNINGS
• One loading of batteries will last for 1 year under normal use.
• If you do not intend to use the remote controller for a long period of time, remove them to avoid damage due to leakage.
• Do not use old and new batteries together.
• The batteries (battery pack or batteries installed) shall not exposed to excessive heat such as sunshine, fire or the like.
Standby mode
5a
Red light off
5c
TV on
TURNING TV OFF
Press the POWER ( ) standby mode. button on the remote control to enter
To power down the TV completely, unplug the power cord from the power outlet.
Do not leave your set in standby mode for long periods of time. If you will not use the TV for a long time, it is recommended to unplug the set from both the power outlet and aerial.
5b
4. Using remote control without bluetooth
Your Android TV remote control has bluetooth capability, but until this is paired with your TV, you will need to ensure the distance between the remote control and the TV is no greater than 8 metres, at an angle of no more that 30 degrees on either side (4a) .
Point the remote towards the sensor at the front of the TV (this may differ from the illustration).
4a
TIPS
Do not block the path between the sensor and the remote control.
7
REMOTE CONTROL OVERVIEW
1
4
5
7
9
6
8
2
3
10
11
13
15
12
14
16
1 Power, press to enter or exit standby mode
2 Microphone for use with Google
Assistant voice commands
3 Indicator light
4 Colour buttons for navigational use within apps
5
6 to open app homepage to open app homepage
7 Home to access the home page
8 Source displays the list of input source channels.
9 / / / Direction buttons for navigating menus and settings
10 ok select the current item, confirm selection, or open channel list in DTV mode
11 Back to the previous menu
12 Quick Menu to display TV options with optional, adjustable settings
13 + – to adjust the volume up or down
14 to scroll channels
15 Google Assistant to launch the built-in virtual assistant for voice commands
16 Mute to toggle sound on/off
8
FIRST TIME SETUP
When turning the TV on for the first time, the Welcome screen will appear. Use the
▲, ▼ and OK buttons to navigate the following options.
Bluetooth
Your Android TV remote control has bluetooth capabilities. Follow the onscreen prompts to pair the remote with the TV, holding the Red and
Blue colour buttons for 5 seconds, then select the remote from the accessory list and press OK . Your remote’s LED light will flash while pairing. This will allow you to use voice commands with your remote via the Google Assistant button.
Language
Select your menu language.
Quickly set up with Android phone
If you have an Android smartphone, you can easily transfer your phone’s Wi-Fi network and Google account to your TV.
If not, select ‘Skip’.
Select Wi-Fi network
Your Android TV will automatically scan for wireless networks nearby.
Ensure the TV is within range of your wireless modem or router, and have your password handy. Follow the prompts to input your password and connect your TV to your selected network.
If you’d prefer to connect an Ethernet cable to connect to the internet, simply insert the cable (not supplied) to the
‘LAN’ input port at the back of the TV ( 6b , next page), and ensure that it is correctly connected to the internet.
Pairing your bluetooth remote control with your Android TV will enable your remote’s
Google Assistant voice control function.
Select your language. This can be changed later in the global settings.
Connect to Wi-Fi by selecting your network and entering your password. A broadband internet connection is required for this step.
Google Account sign-in
Linking your Google Account to your
Android TV will allow you to install new apps from the Play store, as well as receive recommendations, movies, and more from Google.
Terms of Service
This page will allow you to read each of the Google Terms of Service, Privacy
Policy, and Google Play Terms of Service in full, and to accept.
Location
Grant permission for your Android TV to detect your location. You can adjust these permissions at any time from Settings.
Sign in to your Google account here.
Help improve Android
Grant permission for your Android TV to detect your location to automatically send diagnostic information to Google. Following this you will be shown a brief overview of Android TV’s features.
Country/Region
To ensure your TV is set up properly, select your country/region from the list.
Password
Set a default password.
Timezone
Select your region’s time zone.
Select your country or region.
Select TV mode
The ‘home mode’ is optimized for efficient usage for home use. The ‘retail mode’ is optimized for store Demo with fixed settings.
Chromecast
Let your TV be detected as a Google Cast device and allow Google Assistant and other services to wake the TV to respond to cast commands, even when in standby mode.
9
FIRST TIME SETUP (cont’d)
Tuner mode
Select between Antenna and Cable for your tuner mode.
Following these options, the Channel
Scan screen will appear. Ensure you have an antenna cable connected to the ‘ANT’ input port at the back of the TV (6a) .
The auto tuning function will search for and save all available free-to-air TV
Read the End User License Agreement channels. After confirming your settings (the default will be set for Australia), the process will automatically begin. The number of searched channels will be displayed on the screen.
Following this, you can accept the End User License Agreement and continue to the Home screen
6a 1 ARC ANT
‘ANT’ input
6b
LAN
‘LAN’ input
Micro SD
3
6a
6b
2
8
10
11
12
1 2 3 4 5 6 7
9
1 Google Assistant
Click to launch the built-in virtual assistant, which will begin listening for voice commands. Give it a try, ask
“What’s the weather today?”
2 Text search
Enter text manually to search TV apps.
3 System notifications
This option will only appear when notifications are present.
4 Source
Access free-to-air channels (‘DTV’) or other input source channels.
5 Internet connection
This will display as a Wi-Fi or LAN icon, depending on your connection. Select for connectivity options.
6 Settings
Access the global settings menu.
7 Clock
Time and date settings can be adjusted in the global settings.
8 Apps
Access the App Centre to display all installed apps. Free-to-air channels can be accessed under the ‘Live TV’ option.
9 Favourites list
A customisable list of apps available at a single click.
10 Play next
Displays the program you are watching or have queued to play next. You can add to this list by long pressing the ok button, then selecting “Add to play next”.
If the play next queue is empty, it will not be shown on the home page.
11 Pinned channels
Show the program list of pinned channels. The order of this list can be adjusted by pressing from the channel icon and selecting the “<>” icon. Empty channels will not be shown on the home page.
12 Customise channels
Add or remove pinned channels from the home page.
10
BASIC OPERATION
Selecting channels
There are four ways to select channel while in DTV mode:
• Using buttons on the remote control or on your TV to select channel.
When you press the buttons, the TV changes channels in sequence.
You will see all the channels that the TV has saved, but will not see channels that were either not saved, or manually erased.
• Press the / Direction buttons to scroll channels up and down in sequence, similar to the buttons.
• Press the Quick menu button followed by Direction button to access the
Channel options. Select Program guide from this list to access the complete
EPG (electronic program guide).
• Press the ok
button to pull up the Channel list . From here, you can select the desired channel using the / Direction buttons and press ok
to confirm.
Volume adjustment and mute setup
Press + – buttons on the remote control or the TV to adjust the volume of the
TV.
• To increase the volume, press + button
• To decrease the volume, press – button
Press the Mute button to toggle TV sound on and off. The mute icon will appear in the lower-right corner of the screen. To resume sound when TV is muted, press the Mute button again, or simply press the + button.
Input source
Input options are accessible directly from the home screen by selecting the
Source icon. Press the ok
button to confirm your selection.
Alternatively, you can use the Source button on your remote control to access the list from any channel or screen.
Colour buttons
In some menus and apps, the remote control’s four colour buttons ( can be used.
Navigating menus
• Press the Quick menu button to display the quick menu.
• Press the / Direction buttons to select the desired sub item.
• Press the ok or Direction button to access the menu of the next level.
• Select Settings on quick menu list to bring up the full settings menu.
• Press the Back button to return to the previous menu.
)
NOTE
• ♦When a menu item is greyed out, it means that the item is not available or cannot be adjusted.
• ♦Some items in menus may be hidden depending on modes or signal sources used.
11
SETTINGS
Quick menu
Options for your TV (picture, aspect ratio, speakers, etc) can be accessed by pressing the Quick menu button on your remote control. Use / buttons to navigate through the submenus, and button to access Channel options
(7a) .
7a
Channels
TV options
Picture Mode
Display Mode Speakers Power Advanced Options Settings
Record
Global settings
To access the global settings menu, simply navigate to the ‘ ’ icon on the
Home screen. Here you will find all of the adjustable options for Android TV’s interface, connectivity, and apps.
In DTV mode you can also press the Quick menu button on your remote control and use the / buttons to navigate to the ‘Settings’ option.
QUICK MENU
Picture mode
Choose from the following selection of presets, or select ‘User’ mode to configure your own custom settings.
• Standard
• Vivid
• Sport
• Movie
• Game
• Energy Saving
Display mode
You can select the picture size which best corresponds to your viewing requirements. Sizes may differ between input sources.
Speakers
Select the desired audio output source, choosing from the built-in TV speakers or an external system.
Power
Display power usage and sleep timer options, as well as the option for picture off (audio only) playback.
Advanced options
Adjust settings for subtitles, default channel, blue mute and more. Also see system and app version information.
Settings
Selecting the settings option here will take you to the Global Settings menu, also accessible via the home screen.
12
SETTINGS (cont’d)
GLOBAL SETTINGS
Network & Internet
Here you will find the options for Wi-Fi and Ethernet internet connections.
Wi-Fi
Available Wi-Fi networks are listed, with the option to manually add a new network.
Scanning always available
Toggle on/off.
WOW
Toggle on/off for Wake On Wi-Fi function.
WOL
Toggle on/off for Wake On LAN function.
Ethernet
The TV will display whether a LAN connection is active or not. If LAN is connected, status will show IP address.
Proxy settings
HTTP proxy is used by the browser but may not be used by other apps. Select between no proxy, or manually entering proxy address details.
IP settings
Select between DCHP or static.
CHANNEL
Auto channel update
Toggle on/off.
Parental controls
Enter PIN to access. Here you will find options for blocking channels, restricting content based on ratings, and blocking inputs (TV, AV, and both HDMIs).
Audio language and Second audio language
Select primary and secondary audio languages.
ACCOUNT & SIGN-IN
Here you find the same Google account sign-in screen from the start-up wizard.
APPS
Recent
View all recently used apps.
See all apps
Display a list of all installed apps.
Permissions
View and adjust settings for app permissions, special app access, and security
& restrictions.
DEVICE PREFERENCES
About
View system information.
Date & Time
Set clock and date information.
Timer
Adjust auto power-on and auto power-off settings.
Language
Interface language settings for on-screen display.
Keyboard
Adjust keyboard options. Third party keyboards can be added from the Play store. By default, Google’s GBoard keyboard is installed.
Inputs
HDMI CEC (Consumer Electronic Control) settings can be adjusted here.
Option to rename inputs (for example, ‘HDMI 1’ can be set as ‘Blu-ray’ or even a custom name, which will appear on the source inputs list) are also located in this submenu.
Power
Adjust power settings here.
Picture
Adjust picture settings here, in more detail than the Quick Menu’s picture mode presets.
Sound
Locate settings for sound presets (‘sound styles’), equalizer, speakers, digital output, SPDIF and more in this submenu.
13
SETTINGS (cont’d)
Storage
View and adjust device storage information and set up external drives for use.
Home screen
Adjust options such as enabling video or audio previews, customising channels, and app order for the home screen. You can also view app licenses.
Retail mode
Toggle on/off. The ‘home mode’ is optimized for efficient usage for home use.
The ‘retail mode’ is optimized for store Demo with fixed settings. By default the
TV is set to home mode.
Google Assistant
Access options for Google Assistant and voice controls.
Chromecast built-in
View license details for Chromecast functionality. By default, Chromecast is enabled for your TV and does not require adjusting.
Screensaver
Adjust the screensaver usage and time settings.
Location
Enable location settings.
Usage & Diagnostics
Enable permission to share usage and diagnostic data.
REMOTES AND ACCESSORIES
All compatible Bluetooth devices will appear here. You can connect and disconnect from devices here.
14
MEDIA PLAYBACK
NOTE
Add a shortcut to the MultiMedia Player app to your favourites list on the homescreen by selecting the “+” icon and selecting it from the list. This is the default player, but you are welcome to choose your preferred media player from the Google Play store.
To access media playback mode, insert a USB drive containing files of the following type into the TV’s USB or microSD input port. Next, from the Home page, select your preferred media player app. The following file types are supported:
Data
Photo
Audio
Video
Format
JPEG, MPO, PNG, BMP
MP3, WMA, WAV, M4A, AAC
AVI, MP4, MOV, MPG, MKV, DAT,
VOB, RMVB, TS, TRP, TP
Media playback controls ok
Play / Pause
/ Skip backward & forward,
Hold to skip to start & end
Options
Back
Alongside flashdrives, the TV’s USB port is also capable of reading from devices such as digital cameras and USB hard disks.
15
WALL MOUNTING
Wall mount kit not included. Steps below are provided as an optional alternative to the supplied base-mounts.
A B C D
A Mounting bracket (x2)
B M6 x 10mm screw (x4)
C M6 x 60mm self-tapping screw (x4)
D Wall anchor (x4)
9. Optional wall-mounting installation a. Measure and double-check the distance of threaded holes on the back panel of the TV before creating any holes in the wall.
b. Insert the 10mm screws (B) within the four threaded holes on the back panel of the TV and tighten.
c. Use a mounting bracket (A) as a guide to mark the positions for the four holes on the wall with a pencil.
d. Using a drill, create holes in the marked positions on the wall.
e. Insert the four wall anchors (D) into the screw holes in the wall.
f. Place the mounting brackets against the wall, aligned with the wall anchors, ensuring the directional arrow is facing upwards.
g. Fix the mounting brackets with the 60mm self-tapping screws.
h. Attach the TV to the mounting brackets by placing all four of the screws attached to the rear of the TV (B) into the larger openings of the brackets, then lowering the TV so that the screws “lock” into place within the brackets.
It is recommended that two people perform step 9h together to ensure the sleeves are properly aligned before the TV is lowered onto the brackets.
A
9b
9g
9f
9h
C D
NOTE:
Only use wall-mounts that match the same size screws and fittings as those listed on this page. Other methods of wall-mounting have not been tested for this model and can not be guaranteed to safely support the TV.
16
SPECIFICATIONS
Audio
Audio Output
Dolby Audio
Speaker System
2*10W
Yes
2
Connectivity
Ethernet (RJ45)
USB Media Playback
USB Media Playback Formats
Yes
Yes
JPG, JPEG, PNG, BMP, MPO, GIF; MP3,
WMA, M4A, AAC; MPEG, MPEG4
Wi-Fi Yes
Wi-Fi Protocols IEEE 802.11b/g/n
Dimensions
Distance Between Legs
Stand Screw Size
VESA Wall Mount Pattern
890mm
BB4*14mm
200 x 200 | M6 x 10mm
Weight 5.3kg
Without Stand
With Stand
972 x 94 x 566mm
972 x 199 x 606mm
Display
Brightness 220cd/m²
Colours 1.07B
Computer Supported Resolutions 640×360@60Hz, 853x480@60Hz,
1024x576@60Hz, 1280x720@60Hz,
1366x768@60Hz, 1920*1080@60Hz
Contrast Ratio 3500:1
Native Aspect Ratio
Refresh Rate
16:9
60Hz
Resolution 1920x1080
Response Time 8ms
Screen Type LED | FHD
Size 43”
Viewing Angle 178°(H) x 178° (V)
Inputs
Composite (AV) Yes
HDCP 2.2
HDMI 3 x 2.0
HDMI-ARC
HDMI-CEC
Yes | HDMI 1
Yes | HDMI 1, HDMI 2, HDMI 3
USB 2.0
USB Ports 1
Memory
Memory Card Support
Outputs
3.5mm Stereo Audio
Optical Audio Out
Power
Average Consumption
Energy Consumption
Energy Rating
Standby Consumption microSD Card
Yes
Yes
Performance
CPU
GPU
OS
ARM A53*[email protected]
Mali470MP3(openGL ES)
Android 9.0
RAM 1GB
Storage Capacity 8GB
75W
185kWh per year
5.5 Star
<1W
Tuning and Signal
Tuner Type DVB-T
Note:
• Design and specifications are subject to change without notice.
• Weight and dimension shown are approximate.
17
TROUBLESHOOTING
Common fixes
Many minor issues can be resolved by hard resetting, or power cycling the unit or upgrading the firmware.
To perform a hard reset, or power cycle, please use the following steps.
• Unplug it from the main power socket and leave it for 10-15 minutes.
• Press and hold the power button on the TV for 5 seconds.
• Connect the TV back to the power and turn it on.
No colour, wrong colour or tints
• Make sure the program itself is broadcast in colour
• Select the picture menu, then adjust the colour and tint submenus
Blurred or snowy picture, distorted sound
• Check direction, location and connections to your antenna
• Issues may be caused by the use of an indoor antenna (poor signal)
Poor picture and sound quality
• Try a different channel
• Adjust the antenna
• Check all connections
No picture or sound in TV status
• Try another channel
• Press the TV/AV button
• Make sure TV is plugged in
• Check the antenna connection
Remote control malfunctions
• Replace remote control batteries
• Check battery terminals
• Remote is out of range, move closer to
TV
• Remove any obstructions between remote and IR sensor of TV
• Make sure the power cord to your TV is plugged in and turned on
Image is not centred on the screen
• Adjust the horizontal and vertical position
No sound or sound is too low at maximum volume
• Check the volume settings on any external speakers connected to your television
• Adjust the TV volume accordingly
• Check another channel or input
• Check that MUTE hasn’t been turned on
Picture rolls vertically
• Check all connections
“No Signal” on HDMI source
• Test the device with a different HDMI cable
• Plug the device into another HDMI port
• Try a different device connected to the same cable and port
• Perform a factory reset on your TV
Care & maintenance
Unplug the television from the power supply before cleaning. Do not use any liquid cleaners or harsh chemicals. Always use a soft, damp cloth.
Cleaning the screen
Wet a soft cloth in a mixture of lukewarm water and a little fabric softener or dish washing detergent. Wring the cloth until it’s almost dry, and then use it to wipe the screen.
Make sure the excess water is off the screen, and then let it air-dry before you turn on your
TV.
Cleaning the casing
To remove dirt or dust, wipe the TV casing with a soft, dry, lint-free cloth. Please be sure not to use a wet cloth.
For our full TV troubleshooting guide, head online to help.kogan.com
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