QUEUE BUSTING APP
IMPROVE FRONT END THROUGHPUT WITH
SIMPLE, COST EFFECTIVE QUEUE BUSTING
Due to rising costs associated with supporting multiple checkout lanes, many retailers are rightsizing their POS environments to handle normal sales traffic.
However, during peak shopping periods, this optimization can run the risk of leaving customers with poor service and/or result in the possible loss of sales. Queue busting provides retailers an excellent option for managing periodic demands on the front end without the need to open extra checkout lanes.
QUEUE BUSTING: A FRIENDLY APPROACH
Customers can become frustrated waiting in checkout lines, especially when they have a number of items to purchase. With queue busting, store associates can scan items for the customer while they are queueing, providing vital customer contact and interaction during these peak periods.
Customers welcome the ability to move through the checkout process more quickly and appreciate the personal attention, increasing their overall satisfaction with the experience. With queue busting, everyone wins!
HOW IT WORKS
A store associate, equipped with a Joya™ device and a portable printer (connected together via Bluetooth® wireless technology or Wi-Fi), scans the loyalty card (optional) and the bar codes on the items in a customer’s basket/cart while they stand in line. When complete, the printer generates a ticket that includes a two-dimensional (2D) bar code containing all the information from the known items and a 1D bar code for each of the ‘unknown bar code’ items.
At checkout, the cashier simply scans the 2D bar code then manages the unknown items leveraging any 1D bar codes that may be on the ticket. After resolution, the transaction can then be tendered with the POS system printing the final receipt.
FEATURES
• Strategic for small to medium basket sizes
• No extra checkout lane needed
• Customers who are looking for a fast and easy checkout can be managed (with or without a loyalty card)
• Increases customer loyalty; feeling of added customer care and individual service
• Higher throughput at the checkout
• Better handling of peak shopping times in the store
• Create own advantages against competition
• Fewer abandoned carts
• No integration with the POS system required
• Any portable printer with Bluetooth® Wireless
Technology or Wi-Fi connectivity can be used
(after certification by the Datalogic Store
Automation team)
INDUSTRY-APPLICATIONS
• Retail; Queue Busting www.datalogic.com
QUEUE BUSTING APP
SIMPLE TO IMPLEMENT
With Datalogic’s Queue Busting App, retailers can upgrade their customer service without costly changes to the POS system. It’s a simple mix of a Joya device with the Queue
Busting App installed and connected to a portable printer.
The Queue Busting App doesn’t need integration with the
POS system because the generated ticket will be read at the checkout by a 2D scanner as a simple sequence of items.
A queue busting ticket can hold about 30 items (depending on printer specifications). If the number exceeds 30 items, another 2D bar code will be printed on the same ticket. Any unknown items (i.e., items not found) or EAS items will be read and printed on the ticket as a 1D bar code, ensuring the cashier will include them on the total bill.
For added convenience, an app running on a personal computer in the store (optional, but strongly recommended), allows the transfer (via Wi-Fi or USB) of product information from the retailer’s back office system to the Joya device. This app is included in the Datalogic
Queue Busting App package.
Value added resellers and integrators working in retail and
POS that do not have a queue busting offer will find the
Datalogic Queue Busting App the perfect addition to their solution suite. The ease of deployment, training, and use make it an ideal offering for business partners and a quick purchase by retailers.
DATALOGIC QUEUE BUSTING SOFTWARE
SOFTWARE LICENSE 918101230 - SA Queue Busting App
(1 Store License)
DATALOGIC CERTIFIED DEVICES
JOYA TOUCH
JOYA X1 PLUS/JOYA X2 PLUS
DL-AXIST
SKORPIO™ X3
911350010 Joya Touch Plus Handheld
911350011 Joya Touch Plus Pistol-Grip
91ACC0043 Joya Touch 3-Slot Cradle
911300072 Joya X1 Plus
911300119 Joya X2 Plus 00 BT R2U PA
911300150 Joya X2 Plus 00 R2U BT PA GP
911300129 Joya Cradle Dispenser Rel. 2.
91ACC0034 Joya Single Slot Dock
944600001 DL-Axist Full Touch PDA
944600006 DL-Axist Full Touch PDA, kit
94A150071 Dock, Single Slot, DL-Axist
94A150072 Dock, Ethernet Single Slot,
DL-Axist
94A150062 Dock, Single Slot, Skorpio X3
All of the available Skorpio X3 models equipped with Wi-Fi and Bluetooth® wireless technology.
Other Datalogic Mobile Computers can be supported upon request
HARDWARE REQUIREMENTS (For the Personal Computer)
CPU
RAM
HARD DISK
NETWORK ADAPTERS
USB PORT
Intel® Core™2 Duo (or later) Processor;
AMD K10 (or later) microprocessor
2 GB
At least 40 GB
1 Ethernet Port 100BASE-T (IEEE 802.3u), depending on the chosen network configuration
One
SOFTWARE REQUIREMENTS (For the Personal Computer)
OPERATING SYSTEM Microsoft® Windows® XP with Service Pack 3 or Microsoft® Windows® 7, or Windows 8.1
.NET Runtime 3.5 or higher
© 2015-2017 Datalogic S.p.A. and/or its affiliates. • All rights reserved. Without limiting the rights under copyright, no part of this documentation may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means, or for any purpose, without the express written permission of Datalogic S.p.A. and/or its affiliates. •
Datalogic and the Datalogic logo are registered trademarks of Datalogic S.p.A. in many countries, including the U.S. and the E.U. • Joya is a trademark of Datalogic S.p.A. and/or its affiliates, registered in many countries, including the U.S. and the E.U. • The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Datalogic Group companies is under license. • All other brand and product names are trademarks of their respective owners. • Product specifications are subject to change without notice. • DS-QUEUEBUSTING-ENA4 REVISION C 20170315 www.datalogic.com
