Nortel Nortel IP Phone 1120E User Manual

Title page

Nortel Communication Server 1000

IP Phone 1120E

User Guide

Revision history


January 2006

Standard 1.00. This document is issued to support

Nortel Communication Server 1000 Release 4.5 software.

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4

Contents

Contents

About the Nortel IP Phone 1120E . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 20

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 23

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 24

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 25

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 26

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connecting the components of the phone . . . . . . . . . . . . . . . 27

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 32

Time offset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 33

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 36

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 37

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 38

Choosing local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . 38

Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 39

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 41

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 46

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Contents

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 47

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 47

Configuring the name display format . . . . . . . . . . . . . . . . 49

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 51

Using the 1. Preferences submenu . . . . . . . . . . . . . . . . . . . . 53

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 53

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using the 2. Local Diagnostics submenu . . . . . . . . . . . . . . . . 56

Using 1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . 56

Using 2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . 56

Using 3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . 56

Using 4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . 56

Using 5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using the 3. Network Configuration menu . . . . . . . . . . . . . . . 57

Using the 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 62

Making a call using Corporate Directory . . . . . . . . . . . . . 62

Making a call using the Personal Directory . . . . . . . . . . . 63

Making a call using the Callers List . . . . . . . . . . . . . . . . . 64

Making a call using the Redial List . . . . . . . . . . . . . . . . . . 65

Viewing the date and time of a call . . . . . . . . . . . . . . . . . 65

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

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Contents

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 77

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 81

Displaying incoming call information . . . . . . . . . . . . . . . . . . . 81

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 87

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Talking with more than one person . . . . . . . . . . . . . . . . . . 93

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . . 95

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Contents

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 99

Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Using the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Using Call Page Connect to make an announcement . . . . . 101

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 102

Charging a call or charging a forced call . . . . . . . . . . . . . . . 102

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 112

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 120

Using Virtual Office on your Remote telephone . . . . . . . 121

Using Virtual Office on your Office telephone . . . . . . . . 124

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 125

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 126

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 128

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 129

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Contents

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 130

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 132

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 132

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 134

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Accessing External Server Applications . . . . . . . . . . . . . 139

Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 140

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Regulatory and safety information . . . . . . . . . . . . . . . . . . 149

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

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Contents

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About the Nortel IP Phone 1120E


The Nortel IP Phone 1120E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

Note: In this guide, user-defined feature key labels appear beside the keys, and soft key labels appear directly above the keys. Figure 1 shows the key labels.

Figure 1: User-defined feature keys and soft keys

User-defined feature key labels

Soft keys

47678

42888

Trans Conf

AutoDial

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Basic features

Your IP Phone 1120E supports the following features:

• four user-defined feature keys with labels and indicators

• four soft keys

Note: Some IP Phone 1120E phones are not configured to support soft key functionality. Consult your system administrator.

• graphical, high-resolution LCD display, backlit, with adjustable contrast

• high-quality speaker phone

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• volume control keys for adjusting ringer, speaker, handset, and headset volume

• six specialized feature keys:

— Quit

— Directory

— Message/Inbox

— Shift/Outbox

— Services

— Copy

• six call-processing fixed keys:

— Mute

— Handsfree

— Goodbye

— Expand to PC

— Headset

— Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard or mouse

Note: Powered downstream 1.1-compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic network configuration

• hearing aid compatibility

Figure 2 on page 13 shows the IP Phone 1120E.

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Figure 2: IP Phone 1120E

User-defined feature keys

Feature Status Lamp* Visual Alerter/

Message Waiting indicator

Handset

Speaker

Copy key

Services key

Quit/Stop key

Volume control

Mute key

Handsfree key

High-resolution graphical display screen

Soft keys

Navigation keys

Message/Inbox key

Shift/Outbox key

Directory key

Goodbye key

Expand to PC key

Headset key

Hold key

Dialpad

*Note: If supported by your server, the Feature Status Lamp provides a user-defined alert.

Contact your system administrator to find out if this feature is available for you.

Telephone controls

Note: In some geographic regions, the IP Phone 1120E is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example, (Services).

Fwd

Fwd

More..

Soft keys are located below the display area.

The LCD label above each key changes based on the active feature.

When a triangle appears before a soft key label, the feature is active.

Press the More key to access the next layer of soft keys (self-labeled).

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The keys on either side of the LCD display area are user-defined feature keys , with labels on the LCD. These keys also function as line (DN) keys.

A steady LCD light beside a line (DN) key indicates that the line is active. A flashing

LCD light indicates the line is on hold or the feature is being programmed.

GrpCl Z A steady LCD light beside a feature key indicates that the feature is active. A flashing

LCD light indicates that the feature is being programmed.

(Volume +)

(Volume -)

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease volume.

(Mute)

Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation.

The Mute key applies to handsfree, handset, and headset microphones.

Note: The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

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(Handsfree)

(Hold)


Press the Handsfree key to activate handsfree.

Note: The Handsfree LED indicator, located on the Handsfree key, lights to indicate when handsfree is active.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

Press the Send/Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In many cases, you can use the Send/Enter key instead of the Select soft key.

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.

Use the Expand to PC key to access external server applications

(Expand)

(Headset)

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Note: The Headset LED indicator, located on the Handsfree key, lights to indicate that the headset is in use.

15


Use the Goodbye key to terminate an active call.

(Goodbye)

(Copy)

When a message is waiting, the orange

Visual Alerter/Message Waiting indicator flashes. Also, this indicator flashes when the ringer is on.

When a data-related message, such as an instant message, is received, the blue

Feature Status Lamp flashes. Also, this indicator flashes when a contact has come online.

Note: This function requires server support and, therefore is not available on all phones; consult your administrator.

Press the Copy Key to copy entries to your

Personal Directory from other lists, such as the Caller List, Redial List, and Corporate

Directory.

16

(Services)


Press the Services key to open the Services menu, and use the navigation keys to access the following items:

• Telephone Options:

— Volume adjustment

— Contrast adjustment

— Language

— Date/Time

— Display diagnostics

— Local Dialpad Tone

— Set Info

— Diagnostics

— Call Log Options

— Ring type

— Call Timer

— On hook default path

— Change Feature Key Label

— Name Display Format

• Password Admin:

— Station Control Password

Note: The Password Admin menu is not available on all IP Phone 1120E sets. Consult your system administrator.

• Display Network Diagnostics Utilities

Note: Only your system administrator or service provider can use Display

Network Diagnostics Utilities to perform

Internet diagnostics.

• Virtual Office Login and Virtual Office

Logout (if Virtual Office is configured)

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(Services)

(continued)

• Test Local Mode and Resume Local

Mode (if Media Gateway 1000B is configured)

Press the Services key to exit from any menu or menu item.

(Services)

(Services)

(Quit)

Press the Services key twice to access the

Local Tools menu, and use the navigation keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

• 4. Lock Menu

Press the Services key to exit from any menu or menu item.

Note: Your system administrator can establish a password for the Local Tools menu. If you attempt to access the Local

Tools menu and a password prompt dialog box appears, contact your system administrator.

Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls.

(Shift/Outbox)

Press the Shift/Outbox key to toggle between two feature key pages and to access an additional six lines/features.

18

(Msg/Inbox)

(Directory)


Press the Message/Inbox key to access your voice mailbox.

Note: This function is not available on all phones; consult your administrator.

Press the Directory key to access directory services.

Telephone display

Your IP Phone 1120E has three display areas:

• The upper display area provides labels for the four user-defined feature key labels.

• The middle display area contains single-line information for items such as caller number, caller name, feature prompt string, userentered digits, date and time information, and telephone information.

• The lower display area provides labels for the four soft keys.

Figure 3 shows an idle LCD screen.

Figure 3: IP Phone 1120E LCD screen

Upper display area

User-defined feature key labels

Middle display area

Date/time display

Call party information

Feature status information

Options information

Directories information

Lower display area

Soft keys

47678

42888

Trans Conf

AutoDial

2348

10/30 4:30pm

Forward More...

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Call features and Flexible Feature Codes

Some features are not available on all telephones. Call features and

Flexible Feature Codes (FFCs) must be assigned to your telephone and supported by system software. Contact your system administrator to configure these features and codes on your telephone.

Security features

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your telephone

• password-protected telephone features (for example, Personal

Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed information.

To change your password (SCPW):

1.

Press the Services key.

(Services)

2.

Press the Up/Down navigation keys to scroll and highlight Password Admin .

3.

Press the Enter key.

4.

Use the dialpad to enter your password at the prompt.

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5.

Press the Up/Down navigation keys to scroll and highlight New Password .

6.


7.

Use the dialpad to enter the new password.

8.

Press the Enter key to accept the new password.

Note: If you are locked out of your

IP Phone 1120E, or if you forget your

SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

1.

Press the Directory key.

2.

Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode .

3.

Use the dialpad to enter your password

(if Password Protection is enabled).

21


Enter 4.

Press the Enter soft key.

Yes or

Done

5.

Press the Up/Down navigation keys to highlight one of the following:

— Enable Password Protection

— Disable Password Protection

No

6.

Choose one of the following soft keys:

— Yes to accept the selection

— No to return to the Directory menu

7.

Press the Done soft key.

22

Entering and editing text


You can enter and edit text on your IP Phone 1120E using the following methods:

• “Entering text using the dialpad” on page 23

• “Editing text using the soft keys” on page 24

• “Entering text using the USB keyboard” on page 25

The use of any of these methods for text entry depends on the application. Table 1 shows the applications and input devices that you can use for text entry.

Table 1: Application text entry

For:

Call Server-related applications

(for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications

Local Tools menu

Use:

Dialpad

USB keyboard for numeric entries only

USB keyboard

USB keyboard

Dialpad for numeric entries

Entering text using the dialpad

You can use the dialpad to enter text when you use features such as

Personal Directory, Redial List, and Callers List.

For example, if you want to use the letter A, press the number 2 key once.

If you want the letter C, press the number 2 key three times.

23


Note: No letters are associated with the number 1 or the 0 keys.

Editing text using the soft keys

You can use soft keys to edit text when you use features such as

Personal Directory, Redial List, and Callers List.

To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.

To edit text with the soft keys:

1.

Press the Edit soft key.

2.

Press the Left/Right navigation keys to move through the text.

3.

Select the appropriate editing soft key for the operation you want to perform.

4.

If the character you want is not visible, press the More..

soft key to access the next layer of soft keys.

5.

To add non-alphanumeric symbols, press the Symbol soft key, and perform the following: a.

Press the Up navigation key to access the symbols.

b.

Press the Left/Right navigation keys to move to a specific symbol.

c.

Press the Choose soft key to select a symbol.

6.

Press the Next soft key to submit your changes.

Table 2 describes the soft key editing functions on your IP Phone 1120E.

Table 2: Editing soft key description (Part 1 of 2)

Key

Cancel

Choose

Clear

Description

Action is cancelled.

Select a non-alphanumeric symbol (available only after the Symbol soft key is selected).

Clear the input field.

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Table 2: Editing soft key description (Part 2 of 2)

Key

Case

Description

Delete

Done/Select/Enter

Switch the next character to either uppercase or lowercase.

Backspace one character.

Meaning depends on application.

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in telephone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. Table 3 shows the function keys and their associated action during telephone calls.

Table 3: USB keyboard function keys during telephone calls

Function key Action f3 f4 f5 f1 f2 f6 f7 f8

Go to Handsfree mode

Go to Headset mode

Place the current call on hold

Mute the current call

Volume up

Volume down

Copy

Quit

25

Connecting the components


Figure 4 on page 26 shows connections on the IP Phone 1120E.

Figure 4: IP Phone 1120E connections

Expansion module port*

PC Ethernet port

LAN Ethernet port

Tilt lever

Link lamp

USB connector AC adapter jack

Headset jack

Handset jack

WARNING *Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connecting anything other than the proper

Expansion Module connector to this port can cause damage to the phone.

26


Before you begin

CAUTION

Damage to Equipment

Do not plug your IP Phone 1120E into a regular telephone jack.

This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your phone into a

10/100/1000BaseT Ethernet jack.

CAUTION

Your IP Phone 1120E is designed for use in an indoor environment only.

Connecting the components of the phone

WARNING Your IP Phone 1120E is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located just under the

Handsfree key as indicated in Figure 7 on page 31, to release the base and pull it away from the phone.

Use the following steps to connect the components of your phone.

1.

Remove the stand cover. Pull upward on the center catch as indicated in Figure 5, and remove the stand cover. The cable routing tracks are now accessible.

27


Figure 5: Remove the stand cover

Tilt Lever

Button

Center

Catch

Handset cord exit

2.

Connect the AC power adapter (optional). Connect the adapter to the

AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand.

Warning: Use your IP Phone 1120E with the approved Nortel AC

Adapter (model #N0023000) for this model of phone only.

Note 1: Your IP Phone 1120E supports both AC power and Power over Ethernet options, including IEEE 802.3af standard power. To use local AC power, the optional AC adapter can be ordered separately. To use Power over Ethernet, where power is delivered over the CAT-5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.

Note 2: You must use CAT-5e (or later) cables if you want to use gigabit Ethernet.

28


3.

Install the handset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack marked with the symbol

+

. Form a small bend in the cable, and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side, in the Handset cord exit in the stand base marked with the symbol

+

, as shown in Figure 5.

4.

Install the headset (optional). If you are installing a headset, plug the connector into the RJ-9 headset jack marked with the symbol ) on the back of the phone, and thread the headset cord along with the handset cord through the channels in the stand, so that the headset cord exits the channel marked with the symbol ) .

5.

Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the RJ-45 connector marked with the symbol % , and thread the network cable through the channel marked with the symbol % .

6.

Install the Ethernet cable connecting the PC to the phone (optional). If you are connecting your PC Ethernet through the phone, connect one end of the PC Ethernet cable to your phone using the RJ-45 connector marked with the symbol ( , and thread it through the channel marked with the symbol ( .

Connect the other end to the

LAN connector on the back of your PC.

7.

Install additional cables. If applicable, plug in optional USB devices.

Connect the Ethernet cable to the LAN Ethernet connection. If you are using an AC power adapter, plug the adapter into an AC outlet.

29


Figure 6: Cable routing tracks and mounting holes

Method B

Method A

8.

Wall-mount your phone (optional). Your IP Phone 1120E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not provided).

Complete steps 1-7, as needed, before you wall-mount your phone:

Method A: Press the wall-mount lever, and pull the phone away from the stand, as shown in Figure 5.Using the stand cover (the part you removed in step 1), mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone. Four small pins on the bottom of the stand cover make marks on the wall. Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then install the phone stand mounting holes over the screw heads as indicated in

Figure 4 (Method A). You may need to remove the phone from the wall to adjust the lower screws. When the lower screws are snug, install the phone on the mounting screws, and then tighten the top screws.

30


Figure 7: Rotate the phone into the wall mount position.

Tilt Lever Wall-mount Lever

Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 6 on page 30 (Method B).

9.

Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click

10. Put the phone in the wall-mount position (optional). If you wallmounted your phone, put it in the wall-mount position by holding the

Tilt Lever and pressing the phone towards the base until the phone is parallel with the base. Release the Tilt Lever and continue to push the phone towards the base until you hear an audible click. Ensure the phone is securely locked in position

31

Configuring Telephone Options


Time offset

When your Nortel IP Phone 1120E is located in a different time zone from your system, the display shows the system time, not the local time. The

Time Offset feature allows you to adjust the time that appears on the display.

Before you adjust the time, calculate the time difference, in hours, between the server time and local time. To change the time that appears on your telephone display to local time:

• Press the Feature soft key.

• Use the telephone dialpad ( d

) to enter *510.

• Press the CHANGE soft key .

• Press * on the telephone dialpad to switch between adding or subtracting time.

• Use the telephone dialpad ( d

) to enter the number of hours between local time and system time.

Note: Press # to enter half hour increments.

• Press the OK soft key .

The change can take up to 1 minute to appear on the display.

The Services menu lists the following submenus:

• The Telephone Options menu enables you or your system administrator to configure telephone preferences.

• Password Admin menu enables you or your system administrator to change the Station Control Password (SCPW).

• The Virtual Office Login and Test Local Mode (for Branch Office) menus are listed when an IP Phone 1120E Class of Service is configured for Virtual Office and Branch Office. For more information, see page 119.

32


Note: The Password Admin , Virtual Office Login , and Test Local

Mode menus are not available on all IP Phone 1120E telephones.

Consult your system administrator.

Figure 8: Telephone Options menu

Volume adjustment

Contrast adjustment

Language

Date/Time

Display diagnostics

Local Dialpad Tone

Set Info

Diagnostics

Call Log Options

Ring type

Call Timer

On hook default path

Change Feature Key Label

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 35

• “Adjusting the display screen contrast” on page 36

• “Selecting a language” on page 36

• “Selecting date and time format” on page 37

• “Accessing display diagnostics” on page 38

• “Choosing local dialpad tone” on page 38

• “Viewing telephone information” on page 39

• “Diagnostics” on page 40

• “Configuring call log options” on page 41

• “Choosing a ring type” on page 45

• “Enabling or disabling Call Timer” on page 46

• “Enabling OnHook Default Path” on page 47

33


• “Changing feature key labels” on page 47

• “Configuring the name display format” on page 49

When an option has a submenu, an ellipses (...) appears after the option.

To use the Telephone Options menu:

1.


2.

Press the Up/Down navigation keys to scroll and highlight Telephone Option .

3.


4.

Use the Up/Down navigation keys to scroll and highlight an option (for example, Language… ).

5.

Press the Enter key. The display provides information required to adjust your selection.

Select or

Cancel

6.

Choose one of the following:

— Press the Select soft key to save changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep existing configurations.

34


Adjusting the volume

To adjust the volume, press the Services key, select Telephone

Options , and select Volume adjustment…

To adjust the volume:

1.

Press the Up/Down navigation keys to scroll and highlight one of the following:

— Ringer

— Handset listen

— Handsfree listen

— Headset listen

— Buzzer

2.


Down or or

Up

3.

To increase or decrease the volume, do one of the following:

— Press the Down and Up soft keys.

— Press the Up/Down navigation keys.

Select or

Cancel

4.


— Press the Select soft key to save the volume level and return to the



35


Adjusting the display screen contrast

To adjust the LCD display screen contrast, press the Services key, select

Telephone Options , and select Contrast adjustment .

Note 1: If you have an Expansion Module for the IP Phone attached to your telephone, adjusting the telephone’s LCD screen contrast also adjusts the display screen contrast configuration for the Expansion

Module.

Note 2: You can also adjust the contrast using the Local Tools menu;

Nortel recommends that you use the control in the Telephone Options menu.

To adjust the display screen contrast:

Lower or or

Higher 1.

To increase or decrease the display contrast level, choose one of the following:

— Press the Lower and Higher soft keys.

— Press the Up/Down navigation keys.

Select or

Cancel

2.


— Press the Select soft key to save the contrast level and return to the



Selecting a language

The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options , and select

Language…

36


Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select Preferences, and select

Language.

To select a language:

1.

Press the Up/Down navigation keys to scroll and highlight the desired language

(for example, German [Deutsche]).

Select or

Cancel

2.


— Press the Select soft key to save the language and return to the



Selecting date and time format

Several date and time formats are available. Formats are based on the

12-hour and 24-hour clocks. To select the date and time format, press the

Services key, select Telephone Options , and select Date/Time…

To select a date and time format:

1.

Press the Up/Down navigation keys to scroll and highlight the desired format.

Sample formats appear on the upperright side of the display area.

37


Select or

Cancel

2.


— Press the Select soft key to save the format and return to the



Accessing display diagnostics

The Display diagnostics option tests the telephone’s display screen and indicator lights. To access display diagnostics, press the Services key, select Telephone Options , and select Display diagnostics .

To select Display diagnostics:

1.

Press the Up/Down navigation keys to scroll through the list to view display capabilities.

Cancel 2.

Press the Cancel soft key to return to the Telephone Options menu.

Choosing local dialpad tone

The Local DialPad Tone option produces Dual-Tone Multi-Frequency

(DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key, select

Telephone Options , and select Local DialPad Tone .

38


To choose a local dialpad tone:

1.

Press the Up/Down navigation keys to highlight one of the following dialpad tones:

— None to disable all tones

— Short Click to enable a single tone for all keys

— DTMF to turn on a separate DTMF tone for each key

Select or

Cancel

2.


— Press the Select soft key to save the tone selection and return to the



Viewing telephone information

The Set Info option displays the following telephone-specific information:

• IP Address

• Hardware ID of the IP Phone

• Current firmware version

To view telephone information, press the Services key, select

Telephone Options , and select Set Info .

39


To view telephone information:

1.

Press the Up/Down navigation keys to scroll through the list to view the telephone information.

Cancel 2.


Diagnostics

The Diagnostics option displays the following telephone-specific information:

• Diag Tools (Ping, do Route Traces)

• EtherStats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

• RUDP Stats (Msg receive/trans)

• QOS Stats

To view diagnostic information, press the Services key, select

Telephone Options , and select Diagnostics .

To view telephone information:

1.

Press the Up/Down navigation keys to scroll through the list of diagnostic information.

Cancel 2.


40


Configuring call log options

Use the call log option to configure the following preferences:

• “Configuring the Callers List log” on page 41

• “Configuring New Call Indication” on page 42

• “Configuring Preferred Name Match” on page 43

• “Configuring Area Code Setup” on page 43

Configuring the Callers List log

You can configure the Callers List to log all incoming calls or only unanswered calls. The default configuration is Log all calls. To log unanswered calls only, press the Services key, select Telephone

Options , and select Call Log Option .

To log only unanswered calls:

1.

Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

2.


3.

Press the Up/Down navigation keys to scroll and highlight Log unanswered calls .

Select or

Cancel

4.


— Press the Select soft key to save the configuration.


41


Configuring New Call Indication

You can configure your IP Phone 1120E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select Telephone


To configure New Call Indication:

1.

Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

2.


3.

Press the Up/Down navigation keys to scroll and highlight New Call Indication .

4.


5.


— New call indication off

— New call indication on

Select or

Cancel

6.




42


Configuring Preferred Name Match

You can configure your IP Phone 1120E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services key, select

Telephone Options , and select Call Log Option .

To configure Preferred Name Match:

1.

Press the Up/Down navigation keys to scroll and highlight Preferred Name

Match .

2.


3.


— Preferred name match on

— Preferred name match off

Select or

Cancel

4.




Configuring Area Code Setup

Use the Area Code Setup menu to save up to three area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the telephone number followed by the area code (as opposed to the area code followed by the telephone number).

43


This reordering is also performed when you scroll through your Callers

List. To configure area codes, press the Services key, select Telephone


To configure default area codes (maximum of three):

1.

Press the Up/Down navigation keys to scroll and highlight Area Code Setup .

2.


3.


— Area Code # 1

— Area Code # 2

— Area Code # 3

4.


5.

Use the dialpad to enter the number at the prompt.

Select or

Cancel

6.



— Press the Cancel soft key to keep the existing configurations.

44


To edit area code display:

1.

Press the Up/Down navigation keys to scroll and highlight Area Code Setup .

2.


3.


— Area Code # 1

— Area Code # 2

— Area Code # 3

4.


5.

Use the dialpad to edit the number.

Select or

Cancel

6.




Choosing a ring type

The Ring type… option configures the telephone’s ring tone. To choose a ring type, press the Services key, select Telephone Options , and select

Ring type…

45


To choose a ring type:

1.

Press the Up/Down navigation keys to scroll and highlight one of the ring types.

Play

Select

Stop

Cancel

2.

Press the Play soft key to sample the ring tone.

3.


— Press the Select soft key to save the ring type and return to the


— Press the Stop soft key and use the

Up/Down navigation keys to select a different ring type.


Enabling or disabling Call Timer

The call timer measures how long you are on each call. To enable Call

Timer, press the Services key, select Telephone Options , and select

Call Timer .

To enable or disable Call Timer:

On or

Off

1.


— To turn on the call timer, press the

On soft key.

— To turn off the call timer, press the

Off soft key.

46


Select or

Cancel

2.


— Press the Select soft key to save the configuration and return to the



Enabling OnHook Default Path

The OnHook Default Path option allows control whether a headset or the

Handsfree feature is used to operate your IP Phone while it is on-hook.

To enable OnHook Default Path, press the Services key, select

Telephone Options , and select OnHook Default Path .

To enable OnHook Default Path:

1.

Press the Up/Down navigation keys to highlight one of the following:

— Handsfree enable

— Headset enable

Select or

Cancel

2.


— Press the Select soft key to save the default path and return to the



Changing feature key labels

The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys. To rename feature key labels, press the Services key, select Telephone Options , and select Change feature key labels .

47


Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes.

To rename the labels:

3.


Home 4.

Press the feature key that you are changing.

Note:

I f you enter a prime DN key, an error message appears.

5.

Enter the new information for the feature key label. To enter special characters, press the Up navigation key. For information about entering text, refer to

“Entering text using the dialpad” on page 23.

Select or

Cancel

6.


— Press the Select soft key to save the changes and return to the



To restore the default labels:

To restore default labels, press the Services key, select Telephone

Options , and select Change feature key labels .

7.


48


8.

Use the Up/Down navigation keys to scroll and highlight one of the following: a.

Restore all key labels

— Press the Yes soft key to change all feature keys to default values.

b.

Restore one key label

— Press the Select soft key.

— Press the feature soft key.

— Press the Yes soft key to change the selected feature key label to the default value.

Note: When labels are changed to default values, you cannot undo the change. The labels must be reentered.

Configuring the name display format

You can configure your IP Phone 1120E to display the name of the incoming calling party in the following formats:

• first name, last name

• last name, first name

To configure name display format, press the Services key, select

Telephone Options , and select Name Display Format .

To configure name display format:

1.

Press the Up/Down navigation keys to scroll and highlight Name display format .

49


2.


3.


— first name, last name

— last name, first name

Select or

Cancel

4.




50

Configuring Local Menu options


Note 1: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator.

Note 2: Your system administrator can establish a password for the

Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator.

Your IP Phone 1120E has both local and server-based options. Press the

Services key twice to access the Local Tools menu, which is organized into the following submenus:

• “Using the 1. Preferences submenu” on page 53

• “Using the 2. Local Diagnostics submenu” on page 56

• “Using the 3. Network Configuration menu” on page 57

• “Using the 4. Lock Menu” on page 57

Note: Where a menu entry has a number in front of it you can select that entry by pressing the associated key on the dialpad. For example, when you are in the Local Tools menu, you can access

2. Local Diagnostics by pressing the 2 key on the dialpad.

The function of some keys on the telephone varies depending on the situation. The key functions in the menus are described in Table 4.

Table 4: Navigation key functions in menus (Part 1 of 2)

Key Function

Down arrow keys Move the highlight down

Up arrow keys Move the highlight up

Right arrow key

Left arrow key

Enter key

Select the current menu item

Close the menu

Select the current menu item

51


Table 4: Navigation key functions in menus (Part 2 of 2)

Key Function

Enter digits on the dialpad

Stop key

Select the associated menu item

Close the menu

The key functions in dialog boxes are described in Table 5.

Table 5: Navigation key functions in dialog boxes

Key Function

Down arrow keys Scroll the window down

Up arrow keys Scroll the window up

Right arrow key Go to the next Edit item

Left arrow key

Enter key

Go to the previous Edit item

Toggle Edit mode on or off

Toggle the check box status

When you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit position. The navigation key functions in Edit mode are described in Table 6.

Table 6: Navigation key functions in Edit mode (Part 1 of 2)

Key Function

Down arrow keys Open the combo box list

Move the highlight down the list

Up arrow keys

Right arrow key

Move the highlight up the list

Select the current combo box list item

Move the cursor to the right

Left arrow key Delete a character in edit field

52


Table 6: Navigation key functions in Edit mode (Part 2 of 2)

Key

Enter key

Function

Enter characters or digits on the dialpad

Select highlighted item in combo box

Exit edit mode

Insert characters or digits at the current cursor position

Note: If you are using a USB mouse, you can right-click on the

Telephony screen to open the Local Tools menu, and click on an item to select it.

Using the 1. Preferences submenu

The Local Tools menu 1. Preferences submenu offers the following choices:

• “Changing 1. Display Settings” on page 53

• “Changing 2. Language” on page 55

Changing 1. Display Settings

The Display Settings menu provides access to two tools: Contrast and

Sleep . Use the Contrast tool to alter the physical settings of the display.

Use the Sleep tool to control how long the display remains lit if the phone is inactive.

Note: Contrast can also be adjusted in the Telephone Options menu;

Nortel recommends that you use the control in the Telephone Options menu whenever possible.

To configure the Contrast or Sleep tools, press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select

1. Preferences , and press the 1 key on the dialpad to select

1. Display Settings.

53


To configure Contrast or Sleep tools:

1.

Press the Up/Down arrow keys to scroll and highlight one of the following:

— Contrast

— Sleep

Note: Sleep is displayed in the format xxx, where xxx is a time in minutes or hours.

2.


Exit

3.

Press the Up/Down arrow keys to increase or decrease the selected value.

Note 1: Available values for Sleep are as follows:

5m (5 minutes)

15m (15 minutes)

30m (30 minutes)

1h (1 hour — default)

2h (2 hours)

Never (screen does not go black)

Note 2: Extending the sleep time or never sleeping reduces the life span of the display screen.

4.

Press the Exit soft key to exit to the main display. Changes are saved automatically.

54


Changing 2. Language

Use the Language menu item to configure local preferences. Use the

Language tool to select the language used on your phone.

Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the Services key, select Telephone Options, and select Language…

To select the language used in the local menus, press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select 1. Preferences , and press the 2 key on the dialpad to select

2. Language.

To select the language used in local menus:

1.

Press the Up/Down navigation keys to scroll and highlight the desired language

(for example, German [Deutsche]).

Select or

Cancel

2.


— Press the Select soft key to save the desired language and return to the



Exit 3.

Press the Exit soft key to exit to the main display. Changes are saved automatically.

55


Using the 2. Local Diagnostics submenu

Use the Local Tools menu 2. Local Diagnostics submenu to access the following:

• “Using 1. IP Set&DHCP Information” on page 56

• “Using 2. Network Diagnostic Tools” on page 56

• “Using 3. Ethernet Statistics” on page 56

• “Using 4. IP Network Statistics” on page 56

• “Using 5. USB Devices” on page 57

Note: Press the Return soft key to return to the Local Diagnostics submenu at any time while working tools in the Local Diagnostics submenu. Use the Return key to quickly gather information and run tests without exiting and reentering the Local Tools menu. For example, you can check the Ethernet Statistics, then press Return and enter the Network Diagnostics Tools to ping an IP address.

Using 1. IP Set&DHCP Information

The Network Configuration tool is used to view reports about IP set and

DHCP operation. This tool is for administrator use only.

Using 2. Network Diagnostic Tools

The Network Diagnostic Tools menu contains tools that are used to diagnose network problems. This menu is for administrator use only.

Using 3. Ethernet Statistics

The Ethernet Statistics tool is used to view reports about Ethernet operation. This tool is for administrator use only.

Using 4. IP Network Statistics

The IP Networks Statistics tool is used to view reports about network operation. This tool is for administrator use only.

56


Using 5. USB Devices

The USB devices tool provides information about Universal Serial Bus

(USB) devices that connect to your phone. Your IP Phone 1120E automatically detects USB devices when you connect them to the USB port in the back of the phone.

To check USB device information, press the Services key twice to open the Local tools menu, press the 2 key on the dialpad to select

2. Local Diagnostics , and press the 5 key on the dialpad to select

5. USB Devices.

To check USB device information:

The screen displays information about connected devices.

Return 1.

Press the Return soft key to return to the main display.

Using the 3. Network Configuration menu

The Network Configuration tool displays information that was configured when the telephone was installed. This tool is for administrator use only.

Using the 4. Lock Menu

Your system administrator can use the lock menu tool to protect the Local

Tools menu items from accidental or unwanted changes. This tool is for administrator use only

57

Making a call

Making a call

This section describes features associated with making a call. You can make a call from your IP Phone 1120E using any of the following methods:

• “Using Off-hook dialing” on page 58

• “Using On-hook dialing” on page 59

• “Using handsfree dialing” on page 60

• “Using the Directory applications” on page 62

• “Using Predial” on page 66

• “Using AutoDial” on page 67

• “Using Ring Again” on page 69

• “Using Last Number Redial” on page 70

• “Using Speed Call” on page 71

• “Using System Speed Call” on page 72

• “Using HotLine” on page 72

• “Using intercom calling” on page 73

Using Off-hook dialing

1.

Lift the handset.

2.

Dial the number.

58

Making a call or

(Goodbye)

3.

To terminate the call, choose one of the following:

— Replace the handset into the cradle.

— Press the Goodbye key.

Using On-hook dialing

2498 or

(Goodbye)

1.

Leave the handset in the cradle.

2.

Press the line (DN) key.

3.

When the dial tone sounds, dial the number.

4.

When the called party answers, lift the handset.

5.

To terminate the call, choose one of the following:

— Replace the handset into the cradle.

— Press the Goodbye key.

59

Making a call

Using handsfree dialing

Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode.

To use handsfree dialing:

1.

Press the Handsfree key.

(Handsfree)

2.

If a headset is connected, press the

Headset key.

(Headset)

3.

Dial the number.

To discontinue a handsfree call:

Press the Goodbye key.

(Goodbye)

To mute a handsfree call:

(Mute)

1.

Press the Mute key. The LED indicator flashes.

60

Making a call

(Mute)

2.

Press the Mute key again to return to a two-way handsfree conversation.

To switch from handsfree to handset:

Lift the handset.

To switch from handset to handsfree:

1.

Press the Handsfree key.

(Handsfree)

2.

Replace the handset.

To use a headset:

1.

Connect the headset to the headset jack or the handset jack.

2.

Press the Headset key.

(Headset)

To switch from handsfree to headset:

1.

Press the Headset key.

(Headset)

61

Making a call

Using the Directory applications

You can make calls using the following Directory applications available on your IP Phone 1120E:

• “Making a call using Corporate Directory” on page 62

• “Making a call using the Personal Directory” on page 63

• “Making a call using the Callers List” on page 64

• “Making a call using the Redial List” on page 65

•

Making a call using Corporate Directory

The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers. To use the

Corporate Directory, press the Directory key and select Corporate

Directory .

To search for a specific number:

Search

1.

When prompted, use the dialpad to enter the desired name in the last name, first name format.

2.

Press the Search soft key to find the desired name.

Note: A successful search displays the first match on the screen.

62

Making a call

Dial or

Cancel

3.


— Press the Dial soft key to dial the resulting number.

— Press the Cancel soft key to exit without dialing.

Note: If there is no match to the search query, start a new search or change the information in the initial search.

To scroll to a specific number:

1.

Press the Up/Down navigation keys to scroll and highlight a name in the

Corporate Directory.

Dial or

Cancel

2.




Making a call using the Personal Directory

The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use the Personal Directory, press the Directory key and select Personal Directory . For information on how to configure and use the Personal Directory, refer to “Using the

Personal Directory” on page 112.

63

Making a call

To make a call using the Personal Directory:

1.


Personal Directory .

Dial or

Cancel

2.




Making a call using the Callers List

The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use the Callers List, press the Directory key and select Callers List . For information on how to configure and use the Callers List, refer to “Using the Callers List” on page 115.

To make a call using the Callers List:

1.


Callers List.

Dial or

Cancel

2.




64

Making a call

Making a call using the Redial List

The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To use the Redial List, press the Directory and select Redial List . For information on how to configure and use the

Redial List, refer to “Using the Redial List” on page 117.

To make a call using Redial List:

1.

Press the Up/Down navigation keys to scroll and highlight a name in the Redial

List .

Dial or

Cancel

2.




Viewing the date and time of a call

In both the Redial List and Caller List, you can check the date and time of a call.

To view date and time of a call:

1.

Press the Up/Down navigation keys to scroll and highlight a name in the Redial

List or Caller List .

2.

Press the Right navigation key to display the DN of the selected entry.

65

Making a call

3.


— In the Redial List , press the Down navigation key to display the date and time the last call was placed to the selected entry.

— In the Caller List , press the Down navigation key twice to display the date and time of the last call from the selected entry.

Note: In the Caller List, the first press of the Down navigation key displays the number of times a caller has called.

Using Predial

Use the Predial feature to enter, preview, and edit numbers before dialing.

To use Predial:

1.

Without selecting the line key, enter the number to be dialed.

2498 2.

Press a line key to dial the number.

3.

Lift the handset when the called party answers or, if in handsfree mode, begin to speak.

66

Making a call

To edit a Predial number:

1.

Use the dialpad to enter the number.

Clear or

Delete

2.


— To erase all numbers, press the

Clear soft key. Reenter the numbers to be dialed.

— To change one number at a time, press the Delete soft key to backspace. Re-enter the number.

2498 3.

Press a line key to dial the number.

Using AutoDial

Use the AutoDial feature to display, store, and automatically dial telephone numbers.

To store an AutoDial number:

AutoDial 1.

Without lifting the handset, press the appropriate AutoDial key.

Note: The display screen displays the word Autodial next to the appropriate key.

2.

Using the dialpad, dial the telephone number (including access code) to be stored on the selected AutoDial key.

67

Making a call

AutoDial 3.

Press the AutoDial key a second time to store the number on the selected key.

Note: After you store a number, the word Autodial disappears, and the stored number is displayed.

4.

Assign a label to the key.

Note: After you assign the label, the number disappears and only the label appears on the screen next to the key.

To display an AutoDial number:

Display 1.

Press the Display key.

AutoDial 2.

Press an AutoDial key in the upper display area to display the number associated with that key.

To use AutoDial:

1.

Lift the handset.

AutoDial 2.

Press an AutoDial key in the upper display area to dial the number associated with that key.

68

Making a call

Using Ring Again

Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number.

To activate Ring Again:

1.

Dial a number and receive a busy tone or no answer.

RngAgn or

2.


— Press the Ring Again soft key.

— Enter the Ring Again Activate FFC.

To call a Ring Again party when you receive notification:

RngAgn

1.

After receiving the notification ring, lift the handset, or, if you are using the headset or in Handsfree mode, go to step 2.

2.

Press the Ring Again soft key to automatically dial the number.

69

Making a call

To deactivate Ring Again before notification:

RngAgn or


— Press the Ring Again soft key a second time.

— Enter the Ring Again Deactivate

FFC.

Using Last Number Redial

Use the Last Number Redial feature to automatically redial the last dialed number.

To use Last Number Redial:

Choose one of the following: or

1.

To redial using the handset:

— Lift the handset.

— Press the line (DN) key.

2498 2.

To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed).

70

Making a call

Using Speed Call

Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers.

To store a Speed Call number:

SpcCtl 1.

Press the Speed Call Controller soft key. The triangular icon flashes, indicating programming mode.

SpcCtl

2.

At the prompt:

— Enter a one-, two-, or three-digit code (0-999).

— If required, dial the access code.

— Enter the telephone number

(internal, external or long-distance number).

3.

Press the Speed Call Controller soft key again to save the code and number.

The flashing icon turns off.

To make a Speed Call:

1.

Lift the handset.

SpcCtl 2.

Press the Speed Call Controller soft key.

71

Making a call

3.

Dial the Speed Call code to automatically dial the number.

Using System Speed Call

Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone.

To make a System Speed Call:

1.

Lift the handset.

SScUsr or

SScCtl

2.


— Press the System Speed Call soft key.

— Press the System Speed Call

Controller (SScCtl) key.

3.

Dial the Speed Call code to automatically dial the number.

Using HotLine

Use the HotLine feature to automatically dial a specific number.

To use HotLine:

HotLine Press the HotLine soft key to automatically dial the number.

72

Making a call

Using intercom calling

Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member.

To make an intercom call:

1.

Lift the handset.

Intrcm 2.

Press the Intercom key.

3.

Dial the one- or two-digit code for the desired intercom group member.

To answer an intercom call while on a line other than your intercom group line:

(Hold) or

1.

Choose one of the following keys:

— Press the Hold key to put the current call on hold.

— Press the Goodbye key to end the call.

(Goodbye)

Intrcm 2.

Press the Intercom key and begin to speak.

73

Answering a call

Answering a call

Each incoming call causes the telephone to ring, the LCD indicator (

R

) beside the Line (DN) key to flash, and the Message Indicator lamp to flash.

To answer a call:

Choose one of the following four options:

• Lift the handset.

or

• Press the Handsfree button located on the left side of the handset.

(Handsfree) or

• Press the line (DN) key beside the LCD indicator as it flashes.

or

• Press the Headset key if a headset is connected to your telephone.

(Headset)

74

While on an active call


This section describes the following features, available during an active call:

• “Placing a call on hold” on page 75

• “Transferring a call” on page 76

• “Using Timed Reminder Recall” on page 77

• “Using Attendant Recall” on page 78

• “Using Call Park” on page 79

• “Recording a Calling Party Number” on page 81

• “Displaying incoming call information” on page 81

• “Tracing a malicious call” on page 82

Placing a call on hold

Use the Hold feature when you are talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call.

To place a call on hold:

(Hold)

Press the Hold key. The LCD indicator flashes beside the line on hold.

Note: If Automatic Hold is enabled, the active call is automatically put on hold when you answer the second call.

To retrieve a call on hold:

Press the line (DN) key beside the flashing LCD indicator.

75


Transferring a call

Use the Transfer feature to redirect a call to the appropriate person.

To transfer a call to a third party:

Trans 1.

Press the Transfer soft key. The other party is put on hold and a dial tone sounds. The LCD indicator light flashes steadily.

Trans

2.

Dial the DN to which you are transferring the call or use the Personal Directory,

Redial List , or Callers List to select a number to dial.

3.

When that number rings or a person answers, press the Transfer soft key to connect the calling party.

To return to the original call, if the transfer is incomplete:

If the person called is not available, press the line (DN) key (next to the LCD indicator) to reconnect to the original call.

76


Using Timed Reminder Recall

Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered.

To use Timed Reminder Recall:

Trans 1.

Press the Transfer soft key. The call is put on hold.

Trans or

2.

Dial the number to which you are transferring the call.

3.

Choose one of the following to start the recall timer:

— Press the Transfer soft key.

— Replace the handset before the extension answers.

Note: If the transfer is complete, the recall timer stops.

77


If the transferred call is not answered, your telephone rings:

1.

Lift the handset to reconnect to the original caller.

Trans or

(Goodbye)

2.


— Press the Transfer soft key and repeat the transfer.

— If the transfer is picked up while you are on the line, press the Goodbye key to complete the transfer.

Using Attendant Recall

Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant.

To contact the attendant while on a call:

AttRcl 1.

Press the Attendant Recall key and stay on the line until the attendant answers.

2.

Press the Goodbye key. The caller remains connected to the attendant.

(Goodbye)

78


Using Call Park

Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A

System Park extension can be configured to automatically park most calls.

To park a call on the System Park DN or your own DN:

Park Park

During an active call, press the key twice.

Park soft

Note: By default, the call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system.

To park a call on a DN other than the System Park DN or your own

DN:

Park 1.

Press the Park soft key.

Park

2.

Dial the DN where you want to park the call.

3.


79


To park a call using the SPRE code or FFC:

Trans or

Conf

1.



— Press the Conference soft key.

2.

Dial the Call Park FFC.

3.

To use an alternate DN from the System

Park DN or your own DN, dial the DN where you want to park the call.

Otherwise, proceed to step 4.

Trans or

Conf

4.




To retrieve a parked call:

1.

Lift the handset.

Park 2.


3.

Dial the DN where you parked the call.

Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant.

80


Recording a Calling Party Number

Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call.

To record a caller’s number for accounting purposes:

CParty 1.

Press the Call Party soft key. The caller is placed on hold.

CParty

2.

Dial a charge account number or the caller’s number.

Note: For information on using the

Charge key, see “Charging a call or charging a forced call” on page 102.

3.

Press the Call Party soft key to return to the call.

Displaying incoming call information

Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress.

To view the information on an incoming call while on a call in progress:

Display 1.

Press the Display key.

81


2.

Press the flashing line (DN) key. The call waiting information displays.

Note: When used with other feature keys, the Display key displays information associated with those feature keys.

Tracing a malicious call

Use the Call Trace feature to trace nuisance calls within your system.

Note: This is not a default feature. Contact your system administrator to configure this feature on your telephone.

To use Call Trace while on a call:

CallTrace Press the Call Trace key.

To use Call Trace without a Call Trace key:

Trans or

Conf

1.




2.

Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.

82

Incoming calls

Incoming calls

You can use the following features when you have an incoming call:

• “Using Automatic Answerback” on page 83

• “Using Call Pickup” on page 83

• “Using Call Waiting” on page 85

Using Automatic Answerback

When the Automatic Answerback feature is active, your telephone automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service.

To activate Automatic Answerback:

AutoAns Press the Automatic Answerback key.

To deactivate Automatic Answerback:

AutoAns Z Press the Automatic Answerback key again.

Using Call Pickup

Use the Call Pickup feature to pick up calls from any telephone in your pickup group or another pickup group.

To answer a call in your own call pickup group:

1.

Lift the handset.

83

Incoming calls

Pickup or

2.


— Press the Pickup key.

— Enter the Pickup Ringing Number

FFC.

To answer an incoming call in another call pickup group:

1.

Lift the handset.

GrpPkp 2.

Press the Group Pickup key or enter the Pickup Group FFC.

3.

Dial the pickup group number of the ringing telephone.

To answer a call at a specific extension in any pickup group:

1.

Lift the handset.

Pickup or

2.


— Press the Pickup key.

— Enter the Pickup Directory

Number FFC .

84

Incoming calls

3.

Dial the DN of the telephone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays

Goodbye and try again) , press the

Goodbye key.

Using Call Waiting

The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call.

To answer an incoming call while on another call:

(Hold)

CallWait Z

1.

When the incoming call tone sounds, press the Hold key to put the current call on hold.

Note: If Automatic Hold is enabled, it is not necessary to press the Hold key.

2.

Press the Call Waiting key.

To return to the first telephone call:

(Hold) or

(Goodbye)

1.


— Press the Hold key to put the second call on hold.

— Press the Goodbye key to end the second call.

85

Incoming calls

2.

Press the line (DN) key associated with the first call.

If you do not have a Call Waiting key:

1.

Press the Goodbye key to end the current call.

(Goodbye)

2.

Press the line (DN) key beside the flashing status icon to answer the incoming call.

86

While away from your desk


You can use the following features when you are away from your desk:

• “Using Call Forward” on page 87

• “Using Internal Call Forward” on page 88

• “Using Remote Call Forward” on page 89

• “Securing your telephone” on page 91

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is ringing, the call cannot be forwarded.

To forward your calls or change the forward number:

Fwd

1.


— Press the Forward soft key.

— Lift the handset and enter the Call

Forward All Calls Activate FFC.

Fwd

2.

Dial the DN where you want to forward your calls.

3.

Press the Forward soft key.

87


To deactivate Call Forward:

Fwd or


• Press the Forward soft key.

• Lift the handset and enter the Call

Forward All Calls Deactivate FFC.

To reinstate Call Forward to the same number:

Press the Forward soft key twice.

Fwd Fwd

Using Internal Call Forward

Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded.

To forward internal calls:

IntForward or

1.


— Press the Internal Call Forward key.

— Lift the handset and enter the

Internal Call Forward Activate

FFC.

2.

Dial the DN to which you are forwarding your internal calls.

88


IntForward 3.

Press the Internal Call Forward key.

To deactivate Internal Call Forward:

IntForward or

Z


— Press the Internal Call Forward key.

— Lift the handset and enter the

Internal Call Forward Deactivate

FFC.

To reinstate Call Forward to the same number:

IntForward

IntForward

Press the Internal Call Forward key twice.

Using Remote Call Forward

Use the Remote Call Forward feature (from any telephone other than your own) to forward calls to any telephone.

To activate Remote Call Forward:

1.

Lift the handset.

2.

If you are calling from a telephone outside the system, dial your direct system access number and wait for the dial tone.

89


3.

Dial the Remote Call Forward Activate

FFC to activate the feature.

4.

Dial your Station Control Password . A dial tone sounds.

or

5.


— Dial your DN.

— To forward calls to the previous call forward telephone number, press the # key. (Do not perform steps 6 and 7.)

6.

Dial the number to which you are forwarding calls. If calls are forwarded to an invalid number, a fast busy signal sounds.

7.

Press the # key.

To deactivate Remote Call Forward:

1.

Lift the handset.

2.

If you are calling from a telephone outside the system, dial the direct system access number and wait for the dial tone.

90


3.

Dial the Remote Call Forward

Deactivate FFC.

4.

Dial your Station Control Password .

5.

After you hear the dial tone, dial your

DN.

6.

Press the # key.

Securing your telephone

Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using your

Station Control Password (SCPW). To change your Station Control

Password, please refer to “Security features” on page 20.

To lock your telephone:

1.

Lift the handset.

2.

Dial the Electronic Lock Activate FFC.

3.


91


(Goodbye) or

4.


— If you are dialing locally, press the

Goodbye key.

— If you are dialing the FFC remotely, dial your DN.

To unlock your telephone:

1.

Lift the handset.

2.

Dial the Electronic Lock Deactivate

FFC.

3.


(Goodbye) or

4.


— If you are dialing locally, press the

Goodbye key.

— If you are dialing the FFC remotely, dial your DN.

92

Talking with more than one person


Use the following features to enable conversations between more than two people:

• “Using the Call Join feature” on page 93

• “Setting up a conference call” on page 94

• “Using Conferee Selectable Display” on page 95

• “Using Group Call” on page 96

Using the Call Join feature

Use the Call Join feature to connect a call to a current active call. This connection creates a conference between the two callers and yourself.

To connect a call on hold (on a different line) to your current call:

Conf 1.

Press the Conference soft key.

Conf

2.

Press the line key that has the number of the caller you want to connect to your current call.

3.

Press the Conference soft key to join the person on hold to your conversation.

93


Setting up a conference call

Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your telephone.

To set up a conference call:

Conf 1.

While on a call, press the Conference soft key to place the party on hold. You hear a dial tone.

Conf

2.

Dial the number of the person you want to add to the conference call. You can talk privately to the person you are adding at this time.

Note: If you press the Directory key, you can also use the Corporate

Directory, Personal Directory, Redial

List, and Callers List to find and dial the number of the person you want to add to the conference call.

3.

Press the Conference soft key a second time to conference all parties together.

If the person you attempt to add to the conference is unavailable:

1.


(Goodbye)

94


2.

Press the line (DN) key beside the flashing status icon to return to your original call .

Using Conferee Selectable Display

Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call.

To view active conferees:

ConfDsp

(Goodbye)

1.

While on a conference call, press the

Conferee Selectable Display key to turn on the LCD indicator. Each key press changes the screen to show a different active conferee.

Note: This action has no effect on the display of other telephones involved in the conference.

2.

Press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The

LCD indicator turns off.

To disconnect a conferee:

ConfDsp 1.

While on a conference call, press the

Conferee Selectable Display key until the conferee you want to disconnect appears on the screen.

95


(Goodbye)

2.

Press the line (DN) key on which the conference call is established.

3.


— For a single conferee, press the

Goodbye key. If configured, the

Conference Count Display returns an updated total count of conferees.

The LCD indicator turns off.

— For multiple conferees, repeat steps

1 and 2 until all conferees are disconnected. Then press the

Goodbye key.

Using Group Call

Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer.

To call group members:

1.

Lift the handset.

96

GrpCl


2.

Press the Group Call key or enter the

Group Call FFC .

— The feature automatically calls all group members. The icon flashes until all members answer.

— The telephone numbers of the group members appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily.

— When a person in your group is on a conference call or another group call, they are not connected to your group call.

— After everyone in the group has answered, only the person who made the group call can put the call on hold.

To answer a group call:

1.

Lift the handset. Note the following about notification tones:

— If you are on a call and receive three

10-second tones, this is the notification of a group call on your current extension.

— If you are on a call on another line when a group call is made, you receive a long tone through the handset or speaker.

— If you are already on a conference call or another group call, you do not receive notification of a group call.

97


To end a group call:

(Goodbye)


Note: When the person who made the group call disconnects, the call terminates for all members of the group.

However, the members of the group call can disconnect from the call and not affect other members on the call.

98

Working without interruption

Working without interruption

This section describes the Activating Make Set Busy feature, which provides uninterrupted work time.

Activating Make Set Busy

Use the Make Set Busy feature to make your telephone appear busy to all callers.

To activate Make Set Busy:

MakeSetBsy or


— Press the Make Set Busy key.

— Lift the handset and enter the Make

Set Busy Activate FFC.

To deactivate Make Set Busy:

MakeSetBsy or


— Press the Make Set Busy key a second time to deactivate the feature.

— Lift the handset and enter the Make

Set Busy Deactivate FFC.

99

Additional call features


Contact your system administrator to determine if the following call features are available on your telephone.

• “Using AutoDial Transfer” on page 100

• “Using the Buzz feature” on page 101

• “Using Call Page Connect to make an announcement” on page 101

• “Using Centrex/Exchange Line Switchhook Flash” on page 102

• “Charging a call or charging a forced call” on page 102

• “Using Enhanced Override” on page 105

• “Using Forced Camp-on” on page 106

• “Overriding a busy signal” on page 107

• “Using Privacy Release” on page 108

• “Using Radio Page” on page 109

• “Using Voice Call” on page 111

Using AutoDial Transfer

Use the AutoDial Transfer feature to transmit digits through your AutoDial key to the Central Office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a CO that offers

Centrex or exchange line-type features.

To use AutoDial Transfer when picking up an incoming trunk call:

CentrexSHF

AutoDial

1.

Press the Centrex Switchhook Line

Flash key and wait for an interrupted dial tone.

2.

Press the AutoDial key to call the number desired.

100


3.

Press the Goodbye key to end the call.

(Goodbye)

Using the Buzz feature

Use the Buzz feature to notify another person of a call, a visitor, or a request. Two telephones that are linked together enable one person to signal the other. The person signaled hears a buzz.

To buzz the telephone linked to your telephone:

Buzz

Press the Buzz key.The telephone linked to your telephone buzzes as long as you press the key.

Using Call Page Connect to make an announcement

Use the Call Page Connect feature to make an announcement over a paging system.

Note: A Page key on an attendant console overrides and disconnects the telephones. The telephones must reaccess the page trunk.

To connect to Call Page:

1.

Lift the handset.

2.

Dial the Page Trunk Access Code to complete the connection to the page system.

3.

Make your announcement.

101


4.

Press the Goodbye key .

(Goodbye)

Using Centrex/Exchange Line Switchhook

Flash

Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three-

Way Calling.

To use Centrex/Exchange Line Switchhook Flash:

CentrexSHF

1.

While on a call, press the Centrex Line

Switchhook Flash key. A special dial tone sounds.

2.

Dial the codes for your custom Centrex feature.

3.

Press the Goodbye key to end the call.

(Goodbye)

Charging a call or charging a forced call

Use the Call Charge feature to charge a call to a specific account.

The Forced Charge feature charges long-distance calls from a telephone restricted to local calls.

102


To charge a local or long-distance call to an account before you dial:

1.

Lift the handset.

Charge 2.


— Press the Charge soft key.

— Dial the Call Detail Recording FFC.

3.

Dial the charge account number.

4.

When the dial tone sounds, dial the number.

To charge a call in progress:

Trans or

Conf

1.




Conf or

2.




3.


103


2493 4.

Press the line (DN) key to return to the call.

To charge a call to an account when you transfer a call:

Trans 1.

Press the Transfer soft key. The call is on hold.

Trans or

2.




Trans

3.


4.

After the dial tone, dial the number to which you are transferring the call.

5.

Press the Transfer soft key when you hear the telephone ring.

Note: You can talk privately to the person at the transfer number before you press the Transfer soft key.

104


To charge a call to an account when you add someone to a conference call:

Conf 1.

Press the Conference soft key. The call is placed on hold.

Conf or

2.




3.


4.

Dial the number of the person you want to add to the conference.

5.

Press the Conference soft key.

Conf

Using Enhanced Override

Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party.

105


To use Enhanced Override:

You receive a busy signal after dialing a telephone number.

EnhOvr or

EnhOvr or

1.


— Press the Override key.

— Enter the Override FFC to initiate a

Forced Camp-on.

If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal.

2.


— Press the Override key again.

— Enter the Override FFC again.

The other two people on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two people remain connected.

3.

To terminate the call, press the

Goodbye key.

(Goodbye)

Using Forced Camp-on

Use the Forced Camp-on feature to automatically ring another telephone

(internal or external) immediately after that telephone disconnects from its current call.

106


To use Forced Camp-on:


EnhOvr or

1.



— Enter the Override FFC, to initiate a

Forced Camp-on.

Note: The person you called receives a tone, and you receive a ring signal or a busy signal, depending on the options chosen. You are now camped-on to the number you dialed.

2.

Return the handset to the cradle.

3.

When the person you called finishes the call, your telephone automatically dials the number and both telephones ring.

Answering a call camped-on to your extension:

When your telephone rings, lift the handset.

Note: You can program your telephone for either Camp-on or Call Waiting, but not both.

Overriding a busy signal

Use the Override feature to override a busy signal and interrupt another call.

107


To override a busy signal:

1.


EnhOvr or

(Goodbye)

2.



— Enter the Override FFC. The people in the targeted call receive a tone for approximately 1 second. After

Override joins you to their call, a short tone repeats every 16 seconds.

3.

To terminate the call, press the

Goodbye key.

Using Privacy Release

Use the Privacy Release feature to enable one or more people who share your DN to join a call.

To use Privacy Release in an established state:

PrvRls Press the Privacy Release soft key during a call. People can join the call by pressing the shared number (DN) key on their telephone

(Multiple Appearance DN feature).

108


Using Radio Page

Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special

Page Meet-me code from any telephone.

To use Automatic Preselection (Meet-me page):

1.

Lift the handset.

(Goodbye) or

2.

Dial the Radio Paging Access FFC.

The paging tone sounds (two beeps followed by a dial tone).

3.

Dial the number of the party you want to page. After dialing, the ringback tone sounds.

Note: The paged person can use any telephone to enter a Radio Paging

Answer FFC, plus their own DN number.

4.

If your call goes unanswered for a preset time period and a 15-second high- pitched tone sounds followed by silence, press the Goodbye key or replace the handset.

109


To use Automatic Post-selection:

The called party is either busy on the telephone or away from their desk.

To page the called party, you do not need to redial the number of the called party.

RadPag 1.

Press the Radio Page soft key. A special dial tone sounds.

(Goodbye) or

2.

Dial the Radio Paging Access FFC.

The ringback tone sounds.

Note: The paged person can use any telephone to enter a Radio Paging

Answer FFC, plus their own DN number.

3.

If your call goes unanswered for a preset time period and a 15-second high- pitched tone sounds, followed by silence, press the Goodbye key or replace the handset.

To answer a Radio Page:

If you carry a Radio Pager, a page indicates that someone dialed your

DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone.

1.

Lift the handset.

2.

Dial the Radio Paging Answer FFC.

The paging tone sounds.

110


3.

Dial your own DN to connect to the paging caller. If the caller has disconnected, a steady high-pitched

(number unavailable) tone sounds.

Using Voice Call

Use the Voice Call feature to make an announcement through someone else’s telephone speaker.

To make a voice call:

1.

Lift the handset.

VceCal

2.

Press the Voice Call key and make the announcement.

3.


(Goodbye)

To respond to a voice call:

Your telephone rings once and the caller's voice transmits through your speaker. Lift the handset.

111

Additional phone features


The following features are described in this section:

• “Using the Personal Directory” on page 112

• “Using the Callers List” on page 115

• “Using the Redial List” on page 117

• “Using Virtual Office” on page 119

• “Using Media Gateway 1000B” on page 128

Using the Personal Directory

Use the Personal Directory feature to create and store up to 100 directory entries. A Personal Directory entry can contain:

• last name (up to 24 characters)

• first name (up to 24 characters)

• telephone numbers (up to 31 characters)

To use the Personal Directory, press the Directory key and select

Personal Directory.

Note: If password control has been enabled, enter your SCPW at the prompt.

To add an entry:

Add 1.

Press the Add soft key.

Note: If the message Directory is full appears, delete one or more entries to add a new entry.

112


2.

Use the dialpad to enter the name.

3.

Press the Next soft key.

Next

4.

Use the dialpad to enter the telephone number.

Done or

Cancel

5.


— Press the Done soft key to save the new entry.

— Press the Cancel soft key to discard the new entry and return to the Add screen.

To edit an entry:

1.

Press the Up/Down navigation keys to scroll and highlight the desired entry.

Edit 2.

Press the Edit soft key and perform your edits.

113


Done or

Cancel

3.


— Press the Done soft key to save the changes.

— Press the Cancel soft key to return to the Personal Directory without saving your changes.

To delete an entry:

1.

Press the Up/Down navigation keys to scroll and highlight the entry.

Delete 2.

Press the Delete soft key.

Confirm or

Cancel

3.


— Press the Confirm soft key to delete the entry.

— Press the Cancel soft key to return to the Personal Directory without deleting the entry.

To search for an entry:

1.


114


Dial or

Cancel

2.




Using the Callers List

The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls.

The Callers List contains:

• the caller’s last and first name (if available)

• the DN of the caller

• the time and date of the call

• the number of times the caller called

Entries in the Callers List are sorted by the time the call arrived.

Note: Calling Party Name Display (CPND) is affected depending on the Preferred Name Match option. If Preferred Name Match is on, the

CPND appears according to your configurations. If the Preferred

Name Match option is off, the CPND appears according to the system configurations.

To access the Callers List, press the Directory key and select Callers

List .

Note: If password control is enabled, enter your SCPW at the prompt.

115


To dial an entry:

1.


Dial


2.

Press the Dial soft key.

1.


Delete 2.


Confirm or

Cancel

3.


— Press the Confirm soft key.

— Press the Cancel soft key.

To delete the entire Callers List:

Delete 1.


116


Yes or

No

2.


— Yes to delete the entire Callers List

— No to return to the previous screen

Using the Redial List

The Redial List feature logs all outgoing calls. The Redial List can store up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made and to redial previously dialed calls. The Redial List contains:

• the last and first name of the dialed party (if available)

• the DN of the dialed party

• the time and date of the last dialed occurrence

Entries in the Redial List are sorted by the time the call arrived.

Note: Calling Party Name Display (CPND) is affected depending on the Preferred Name Match option. If Preferred Name Match is on, the

CPND appears according to your configurations. If the Preferred

Name Match option is off, the CPND appears according to the system configurations.

To access Redial List, press the Directory key and select Redial List.

Note: If password control is enabled, enter your SCPW at the prompt.

To dial an entry:

1.


117


Dial 2.

Press the Dial soft key.


1.


Delete 2.


Yes or

No

3.


— Yes to delete the entry


To delete the entire Redial List:.

Delete 1.


Yes or

No

2.


— Yes to delete the entire Callers List


118


Using Virtual Office

The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls, and all your office telephone features, to a remote telephone. Virtual Office makes this possible by allowing you to use another IP Phone (the Remote phone) to log in to your own home or office IP Phone (the Office phone). After you log in, you can access the DNs, autodial numbers, key layout, feature keys, and voicemail features that are configured on your own home or office IP

Phone.

To use Virtual Office, you need your DN and preconfigured Station

Control Password (SCPW). You must activate Virtual Office on your

Office phone before you can connect to it from a Remote phone. See

“Logging in to Virtual Office” on page 120.

Note: Consult your system administrator to verify if the Virtual Office feature is available for your use.

You can use an IP Phone as a Remote phone to connect to your

IP Phone 1120E even if it is a different IP Phone model. Table 7 shows the IP Phones on which you can use Virtual Office to connect to your

IP Phone 1120E.

Table 7: Virtual Office connection availability

IP Phone model

IP Phone 1120E

IP Phone 1140E

IP Phone 2001

IP SoftPhone 2033

IP Phone 2002

IP Phone 2004

IP SoftPhone 2050

IP Phone 2007

Possible to log in to the 1120E?

Yes

Yes

Yes, with restrictions


Yes

Yes


Yes

119


Note 1: When logged into an IIP Phone 1120E or an

IP Softphone 2050 using Virtual Office, feature keys 4 and 5, and the

Shift key, are not available to the IP Phone 1120E.

Note 2: A Virtual Office login to an IP Phone 1120E from an

IP Phone 2001, IP Softphone 2033, or IP Softphone 2050 is blocked in certain situations. Consult your system administrator.

Logging in to Virtual Office

To activate Virtual Office on your Office telephone from your Remote telephone:

1.


(Services)

2.

Press the Up/Down navigation keys to scroll and highlight Virtual Office Login .

3.


4.

At the prompt, enter your user ID.

5.


120


6.

At the prompt, enter the home Station

Control Password (SCPW) .

Note 1: If the user ID is not found locally, the message “Locating Remote Server” is displayed.

Note 2: After three failed login attempts, wait 1 hour before attempting to log in again, or contact your system administrator to reset your password.

For more information, see “Security features” on page 20.

Note 3: Your Virtual Office session expires after a fixed period of time,

(determined by your system administrator).

A successful login transfers all the features, time, date, and tones to your

Remote telephone from your Office telephone.

Using Virtual Office on your Remote telephone

Because the display characteristics, including size, vary from one IP

Phone model to the next, your Office IP Phone 1120E display is different on each Remote phone. Figure 9 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1120E Office phone. All the features appear as they do on your Office IP Phone 1120E.

121


Figure 9: Logged in to an IP Phone 1120E

47678

42888

Trans

AutoDial

45645

User: 45645

Conf Forward More...

Figure 10 shows an IP Phone 1140E logged in as a Remote phone to an

IP Phone 1120E Office phone. Fewer display lines are available on the

IP Phone 1120E, so the display provides less information.

122


Figure 10: Logged in to an IP Phone 1120E using an

IP Phone 1140E

42597

47678

42888

Nortel

User: 49521

41798

44759

49521

09/16 2:32pm

Trans Conf Forward More...

Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1120E Office phone. In this case, the information display is arranged in a different fashion, but all the information is visible at one time.

Figure 11: Logged in to an IP Phone 1120E using an

IP Softphone 2050

123


Using Virtual Office on your Office telephone

Figure 12 shows the IP Phone 1120E display when the phone is logged out due to remote access.

Figure 12: Office phone displays the message Logged Out

Logged Out.

Virtual Home

When activated for Virtual Office by a Remote telephone, your Office telephone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone. If you do not disconnect the remote login, your Virtual Office session expires after a fixed period of time, determined by your system administrator.

124


To regain operation of a telephone being used for Virtual Office:


Home

— To completely disconnect your

Office telephone from the Remote telephone: a.

Press the Home key.

b.

Enter your User ID and password

(this logs the Office telephone back on to your office network).

or

Vrtual — Press the Virtual soft key to log in to another IP Phone, and your telephone becomes a Remote telephone.

Logging out of Virtual Office

While working on a Remote phone, you can log out of Virtual Office using the following steps.

To log out from a Remote telephone:

1.


(Services)

2.

Press the Up/Down navigation keys to scroll and highlight Virtual Office

Logout .

3.


125


Troubleshooting Virtual Office

Virtual Office can display error messages on-screen. Table 8 lists error messages and describes actions to correct the causes.

Table 8: Troubleshooting Virtual Office (Part 1 of 3)

Displayed Message Probable Cause

Busy, try again

Invalid ID (1)

Invalid ID (2)

Invalid ID (3)

Actions

Remote IP Phone is active (not idle).

ACD is logged in.

Make Set Busy is inactive on ACD IP

Phone.

Incorrect User ID entered.

User ID is not in

Gatekeeper database.



User ID in

Gatekeeper database points to originating

Call Server.

Wait for remote IP

Phone to become idle and try again.

Log out ACD IP

Phone before Virtual

Office from another

IP Phone.

Configure Make Set

Busy active on ACD

IP Phone.

Enter correct User ID.

Notify system administrator.




126



Displayed Message Probable Cause

Locked from Login

Actions

Permission Denied

(1)

Permission Denied

(3)

Permission Denied

(4)

Permission Denied

(5)

Three failed attempts to enter the correct

Station Control

Password.

Wait one hour for the lock to clear automatically, or notify system administrator to clear lock.


Remote telephone has no Station

Control Password.


Remote telephone has no Station

Control Password.


Attempt to log in to a remote IP Phone

2004 or IP Softphone

2050 from an

IP Phone 1120E

(some restrictions apply).


Remote telephone does not have VOUA

Class of Service.




Go to an

IP Phone 2004 or

IP Softphone 2050 and try again, or consult your local system administrator.



127



Displayed Message Probable Cause Actions

Permission Denied

(6)


Incorrect Station

Control Password entered.


Server Unreachable

(1)

Server Unreachable

(2)

Network problem.

Network problem.

Select Retry, and try again with the correct

Station Control

Password.

Notify system administrator if the problem persists.

Notify system administrator if the problem persists.

Using Media Gateway 1000B

The Media Gateway 1000B (MG 1000B) provides a means of extending

CS 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Phones, PSTN access, and TDM telephones are located. Contact your system administrator to see if these functions are available for your use.

The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local Mode.

Normal Mode

The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check Local Mode functionality (make and receive calls) by enabling

Local Mode and returning to Normal Mode. After testing, you can return to

Normal Mode (see “Using Resume Normal Mode” on page 129) or by waiting for 10 minutes.

128


Local Mode

If the WAN connection fails, the IP Phone loses communication with the

Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives telephone services from the MG 1000B.

Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode. When in Local Mode, the telephone displays the message LOCAL MODE .

Using Test Local Mode

Use Test Local Mode to check Local Mode functionality (make and receive telephone calls). Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller.

1.


(Services)

2.

Press the Up/Down navigation keys to scroll and highlight Test Local Mode .

3.

Press the Enter key (the telephone resets and registers back to the Main

Office).

Using Resume Normal Mode

Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality.

129


Note: If you do not use the Resume Normal Mode command after testing, the telephone automatically returns to Normal Mode in 10 minutes.

1.


(Services)

2.

Press the Up/Down navigation key to scroll and highlight Resume Normal

Mode .

3.

Press the Enter key (the telephone registers back to the main office).

Troubleshooting MG 1000B

The MG 1000B can display error messages on-screen. Table 9 lists error messages and describes actions to correct the causes.

Table 9: Troubleshooting MG 1000B (Part 1 of 2)

Display Message

Local Mode

Local Mode

Invalid ID (1)

Probable Cause

Test Local Mode.

Network problem.

Gatekeeper unable to find end point from

Branch User ID.

Actions

Press the Services key, and then select

Resume Normal

Mode.

Contact system administrator if problem persists.


130


Table 9: Troubleshooting MG 1000B (Part 2 of 2)

Display Message Probable Cause Actions

Local Mode

Invalid ID (2)

Branch User ID not found in any equipped TN.


131

Using Hospitality features


Hospitality features are intended for hotel operations. The following features are discussed in this section:

• “Configuring Automatic Wake-Up” on page 132

• “Activating Message Registration” on page 134

• “Using Maid Identification” on page 136

• “Displaying Room Status” on page 137

Configuring Automatic Wake-Up

Use the Automatic Wake-Up feature to receive a timed reminder call.

From your telephone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.

To enter the time for an Automatic Wake-Up call:

1.

Lift the handset.

2.

Dial the Automatic Wake-Up Request

FFC.

3.

Dial the Automatic Wake-Up time in a

24-hour time format (hhmm). A tone sounds to confirm your entered time.

Note: In a 24-hour time format,

7:30 a.m. is entered as 0730;

9:45 p.m. is entered as 2145.

132


4.


(Goodbye)

To cancel an Automatic Wake-Up call:

1.

Lift the handset.

2.

Dial the Automatic Wake-Up Quit FFC.

3.


(Goodbye)

To verify the time for the Automatic Wake-Up call:

1.

Lift the handset.

2.

Dial the Automatic Wake-Up Verify

FFC.

3.

Dial the Automatic Wake-Up time in a

24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds.

Note: In a 24-hour time format,

7:30 a.m. is entered as 0730;

9:45 p.m. is 2145.

133


4.


(Goodbye)

Activating Message Registration

Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls.

To read meters:

MRK

1.

Press the Message Registration key.

2.

Dial the room Directory Number (DN).

MRK

To change a meter:

MRK

3.


1.


2.

Dial the Directory Number (DN).

3.

Dial the correct meter count.

134


4.

Press the * key.

MRK

5.


To reset a meter to zero:

MRK

1.


2.

Dial the room DN.

MRK

3.

Press the * key.

4.


135


Using Maid Identification

Use the Maid Identification feature to track the cleaning status of rooms.

The maid enters the information from the telephone in each room.

To enter cleaning status:

RMK

1.

Press the Room Status key.

2.

Dial the DN for the room.

RMK

3.

Dial one of the following cleaning status codes:

1 = Cleaning requested

2 = Cleaning in progress

3 = Room cleaned

4 = Room passed inspection

5 = Room failed inspection

6 = Cleaning skipped

The interrupted dial tone sounds.

4.

Press the * key.

5.

Dial the Maid ID. If you dial the wrong

Maid ID, press the * key and redial the

ID.

6.


136


Displaying Room Status

Use the Room Status feature to display the status of a room using the

Display Module.

To read the status of a room:

RMK

1.


RMK

2.

Dial the DN for the room. The DN is displayed followed by a two-digit code.The first digit indicates the occupancy status:

0 = Room vacant

1 = Room occupied

The second digit indicates the cleaning status of the room:



3 = Room cleaned




3.


Changing the status of a room:

RMK

1.


137


RMK

2.

Dial the DN for the room. The DN displays followed by a two-digit code.The first digit indicates the occupancy status:

0 = Room vacant

1 = Room occupied

The second digit indicates the cleaning status of the room:



3 = Room cleaned




3.

Dial the status code for the room. A three-digit code appears. The first digit indicates the occupancy status, the second is the previous cleaning status, and the third is the new status.

4.


138

Accessing External Server Applications

Accessing External Server

Applications

Use External Server Applications to access a variety of applications directly from your IP Phone 1120E.

To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports.

For more information about the External Server Applications, consult the

Nortel IP Phone External Server Applications User Guide .

139

Flexible Feature Codes (FFC)


Use Table 10 to keep track of the FFCs assigned by your system administrator.

Table 10: Flexible Feature Codes (Part 1 of 2)

FFC Feature

Automatic Wake-Up

Activate

Automatic Wake-Up

Deactivate

Automatic Wake-Up

Verify

Call Detail Recording

Charge Account

Call Forward All Calls

Activate

Call Forward All Calls

Deactivate

Call Park

Electronic Lock

Activate

Electronic Lock

Deactivate

Group Call

Internal Call Forward

Activate

Internal Call Forward

Deactivate

FFC Feature

Make Set Busy Activate

Make Set Busy Deactivate

Malicious Call Trace

Override

Pickup Ringing Number

Pickup Directory Number

Pickup Group

Radio Paging Access

Radio Paging Answer

Remote Call Forward Activate

Remote Call Forward

Deactivate

RingAgain Activate

140


Table 10: Flexible Feature Codes (Part 2 of 2)

FFC Feature

RingAgain Deactivate

Station Control

Password Change

FFC Feature

Virtual Office Terminal Log Off

Virtual Office Terminal Log On

141


142

Terms you should know


Calling Party Name Display

Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have

CPND enabled.

Category 5 (Cat5)

Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT,

100BaseT4, 100BaseTX.

Category 5e (Cat5e)

Most Cat5 cable manufactured after 1996 also supports

1000BaseT (GigE) installations, and is designated Cat 5e. Cat5e cable normally has four pairs of copper wire.

Category 6 (Cat6)

Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz. Designed specifically to support 1000BaseT (Gig Ethernet (GigE)), it is also compatible with 10BaseT, 100BaseT4, and 100BaseTX installations. The cable normally has four pairs of copper wire.

Communication Server 1000

Your office communication system.

Date/time display

The current date and time when the telephone is in an idle state.

Directory Number (DN)

A number consisting of one to seven digits for a telephone, and also known as an extension number .

143


Feature display

An area that shows status information about the feature in use. It also displays the name and status of the active session.

Feature Status Lamp indicator

An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off.

Fixed key

The hard-labeled keys on your telephone.


Specialized codes entered using the dialpad that enable features

(for example, Ring Again).

Goodbye key

A fixed key used to end an active call.

Indicator

An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off.

Information display

Any display of call activity, lists, prompts, and status of calls. On your IP Phone 1120E, this information area is one line of text and symbols. If a text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.

Information line

A one-line by 24-character area that displays date and time or application information.

144


Interrupted dial tone

A broken or pulsed dial tone that sounds when you access some features on your telephone.

Message/Inbox

A fixed key on your IP Phone 1120E that connects to your voice messaging system when the key is pressed.

Navigation keys

Keys used to scroll through menus and lists appearing on the

LCD display screen.

Off-hook

Any line selected to make a call or receive an incoming call.

The term off-hook is applied when (a) the end-user lifts up the handset, (b) the end-user presses a line key, (c) the call is automatically answered at the telephone, or (d) a line is automatically selected for an outgoing call.

Paging tone

A special tone (two beeps followed by dial tone) that sounds when you use the Radio Paging feature.

Ringback/ring tone

A sound indicating that a call you have made is ringing at its destination.

Services key

A fixed key used to access options such as Telephone Options,

Password Admin, Virtual Office Login, Virtual Office Logout, Test

Local Mode, and Resume Normal Mode.

Shared Directory Number

A DN (extension) that is shared by two or more persons.

145


Special Prefix code (SPRE)

Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All

Calls requires entry of SPRE code + 74).

Soft keys

A set of keys programmed by your system administrator. These four keys, located directly below the display area, have four programmable layers. These keys are also used to configure parameters in the Telephone Options menu.

Special dial tone

The three consecutive tones followed by dial tone that you hear when accessing telephone features.

Station Control Password (SCPW)

Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features (for example, Remote Call Forward).

Status Messages

A message displayed to inform the user of important information.

A right arrow appears if more than one Status Message is present. Examples of Status Messages include: Message

Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring

Again active, and Ringer is OFF.

System or Switch

Your office communication system.

Switchhook

A button on which the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook, and you either answer an incoming call or you receive a dial tone to make a call.

146


User interface

Screen displays that interact with the end user as a result of an action or event.

Visual Alerter/Message Waiting indicator

An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.

147


148

Regulatory and safety information

Regulatory and safety information

Table 11 lists EMC compliance for various jurisdictions.

Table 11: EMC compliance

Jurisdiction Standard

United

States

Canada

Australia/

New

Zealand

European

Community

FCC CFR 47

Part 15

ICES-003

AS/NZS 3548

CISPR 22

EN 55022

Description

Class B Emissions: FCC Rules for Radio

Frequency Devices (see Notes 1 and 2)

Class B Emissions: Interference-Causing

Equipment Standard: Digital Apparatus

Class B Emissions: Information technology equipment - Radio disturbance

Class B Emissions: Information technology equipment - Radio disturbance

EN 55024 Information technology equipment -

Immunity characteristics

Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per phase)

EN 61000-3-

3

Limitation of voltage fluctuations and flicker in low-voltage supply systems for equipment with rated current <= 16 A

Note 1: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC

Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the

149

Regulatory and safety information equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help.

Note 2: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du

Canada.

Warnings:

• This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device."

• Privacy of communications may not be ensured when using this telephone.

To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding.

Other

US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68

This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the

Declaration may be obtained from Nortel Networks GmbH address:

Ingolstaedter Strasse 14-18, 80807 Munich Germany

150

Index

Index

A

Adjusting the display screen contrast 36

Adjusting the volume 35

Area Code Setup 43

Attendant Recall 78

AutoDial 67

AutoDial Transfer 100

Automatic Wake-Up 132

B

Buzz feature 101

C

Call Forward 87

Call Join 93

Call log options 51

Call Page 101

Call Page Connect 101

Call Park 79

Call party information 143

Call Timer 47

Call Waiting 85

Callers List 64

Callers List log 41

Calling 58

Calling Party Number 81

Camp-on, Forced 106

Centrex/Exchange Line Switchhook Flash 102

Change feature key labels 47

Changing feature key labels 47

Charge a call or charge a forced call 102

Choosing ring type 47

Conferee Selectable Display and

Disconnect 95

Conference call 94

Configure Callers List log 41

Configure Name Display format 45

Configure New Call indication 42

Configuring Area Code Setup 43

Configuring call log options 51

Configuring Name Display format

45

Connect the components 26

Connecting the components 26

Contrast adjustment 36

Copy Key 16

Corporate Directory 62

D

Date/time display 143

Date/Time format 37

Directory applications 62

Directory key 19

Directory Number 143 disconnect a conferee 95 display areas 19

Display diagnostics 47

Display incoming calls 81

Display Network Diagnostics Utilities 17

151

Index

Display Settings 53

Display settings 53

DN 143

E

Electronic Lock 91

Enabling OnHook Default Path 47

Enabling/disabling Call Timer 47

Enhanced Override 105

Entering and editing text 23

Editing text using the soft keys

24

Entering text using the USB keyboard 25

Expand to PC key 15

External server applications 139

F

Feature display 144

Fixed key 144

Flexible Feature Code (FFC) 84,

144

Flexible Feature Codes (FFCs)

140

G

Goodbye key 16, 144

Group Call 96

H

Handsfree / Speaker key 15

Handsfree dialing 60

Headset key 15

Hold key 15

Hospitality features 132

Hot Line 72

I

Indicator status 144

Information display 144

Information line 144

Intercom call 73

Internal Call Forward 88

Interrupted dial tone 145

L

Language display 36

Last Number Redial 70

Line (DN) key 14

Local Area Network (LAN) 11

Local Diagnostics 56

Local DialPad Tone 47

Local mode 129

M

Maid Identification 136

Make Set Busy 99

Malicious Call Trace 82

Media Gateway 1000B 128

Meet - me page 109

Message (Inbox) key 19

Message key 145

Message Registration 134

Message waiting indicator 16, 147

More key 13

Mute key 14

N

Navigation keys 15, 145

152

Index

New Call indication 42

Normal mode 128

O

Off-hook 145

Off-hook dialing 58

Onhook Default Path 47

On-hook dialing 59

Override a busy signal 107

P

Paging tone 145

Personal Directory 63

Place a call on hold 75

Predial feature 66

Preferred Name Match 43

Privacy Release 108

R

Radio Page 109

Record a Calling Party Number 81

Redial List 65

Regulatory and safety information

149

Remote Call Forward 89

Resume Normal Mode 129

Ring Again 69

Ring type 47

Ringback/ring tone 145

Room Status 137

S

Secure your telephone 91

Security features 20

Selecting a language 36

Selecting date/time format 37

Services key 17, 145

Shared Directory Numbers 145

Soft keys 13

Soft keys (self-labeled) 146

Special dial tone 146

Special Prefix code (SPRE) 146

Speed Call 71

Station Control Password (SCPW)

20, 146 change your password 20 turn Password Protection on or off 22

Status Messages 146

Switchhook 146

System or Switch 146

System Speed Call 72

T

Telephone controls 13

Telephone information 51

Telephone Options 33

Test Local Mode 129

The Telephone Option menu 33

Timed Reminder Recall 77

Transfer a call 76

U

USB keyboard function keys 25

User Interface 147

V

Viewing telephone information 51

153

Index

Virtual Office 119

Virtual Office login 120

Virtual Office logout 125

Virtual Office on your Remote telephone 121

Voice Call 111

Volume adjustment 35

Volume control 14

Volume control bar 14

154

Nortel Communication Server 1000

IP Phone 1120E

User Guide

Copyright © 2006 Nortel Networks. All rights reserved.

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel

(Design mark), SL-1, Meridian 1, and Succession are trademarks of

Nortel Networks.

Publication Number: NN-10300-061

Document Release: Standard 1.00

Date: January 2006

Produced in Canada www.nortel.com

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