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QNE Network 1.0.x
User Guide
Document Version: 3
05/03/2021
QNE Network User Guide
Contents
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QNE Network User Guide
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QNE Network User Guide
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QNE Network User Guide
1. Overview
This overview introduces the basic concepts and operations of QNE that can help familiarize users with
QNE.
About QNE
QNE is a Linux-based operating system designed for edge computing. The system runs applications for cloud management and virtualization to provide network services. The optimized kernel and various services efficiently manage system resources, support applications, and protect important data. QNE also provides built-in utilities that extend the functionality and improve the performance of the device.
The multi-window, multitasking user interface facilitates the management of the QuCPE device, user accounts, and applications. Out of the box, QNE provides built-in features that allow you to easily configure cloud and network settings. QNE also comes with the Application Store, which offers various applications for customizing the device and optimizing task workflows.
QNE supports two operating modes that can address different business needs. Stand-Alone Mode allows you to manage each QuCPE device separately using local accounts. Meanwhile, Cloud Management Mode allows you to remotely deploy and manage all devices in your organization using AMIZ Cloud, a central cloud management platform designed for QuCPE devices.
Device Access
Method
Web browser
Requirements
• Computer that is connected to the same network as the QuCPE device
• Web browser
Qfinder Pro
AMIZ Cloud
Description
You can access the QuCPE device using any computer on the same network if you have the following information:
• Device name or IP address (as the
URL)
For example, http://myNASname or http://172.17.50.123
• Login credentials of a valid user account.
Qfinder Pro is a desktop utility that enables you to locate and access QuCPE devices on a specific network. It supports
Windows, macOS, Linux, and Chrome
OS.
You can access the QuCPE device from
AMIZ Cloud if your QNE is in Cloud
Management Mode.
• Computer that is connected to the same network as the QuCPE device
• Web browser
• Qfinder Pro
• Internet connection
• Web browser
Accessing the QuCPE Device Using a Browser
1.
Verify that your computer is connected to the same network as the QuCPE device.
2.
Open a web browser on your computer.
3.
Enter the IP address of the device in the address bar.
Overview 7
QNE Network User Guide
Tip
If you do not know the IP address of the device, you can locate it using Qfinder Pro.
For details, see Accessing the QuCPE Device Using Qfinder Pro
.
The QNE login screen appears.
4.
Specify your username and password.
5.
Click Login .
The QNE desktop appears.
Accessing the QuCPE Device Using Qfinder Pro
1.
Install Qfinder Pro on a computer that is connected to the same network as the QuCPE device.
Tip
To download Qfinder Pro, go to https://www.qnap.com/en/utilities .
2.
Open Qfinder Pro.
Qfinder Pro automatically searches for all QNAP devices on the network.
3.
Locate the QuCPE device in the list, and then double-click the name or IP address.
The QNE login screen opens in the default web browser.
4.
Specify your username and password.
5.
Click Login .
The QNE desktop appears.
Accessing the QuCPE Device Using AMIZ Cloud
You can access the QuCPE device from AMIZ Cloud if QNE is in Cloud Management Mode. For details on
AMIZ Cloud, see
.
1.
Go to https://amizcloud.qnap.com/ .
2.
Sign in with your QNAP ID.
3.
Select Devices .
AMIZ Cloud displays a list of devices in your organization.
4.
Hover the mouse pointer over the device that you want to access.
5.
Click .
Tip
You can also select a device and then click beside the device name.
AMIZ Cloud directs you to the selected QuCPE device and opens QNE in a new tab.
QNE Navigation
Overview 8
QNE Network User Guide
Desktop
1
#
2
3
Element
Desktop
Shortcut icons
Date and time
Description
This area contains open system utilities and applications. The desktop consists of three separate screens.
Each icon opens an app or a utility.
When you install an application, QNE automatically creates a desktop shortcut.
This displays the date and time that the user configured during system installation.
Possible User Actions
• Click < or > to move to another desktop.
• Change the QNE desktop wallpaper in the Options window by selecting one of the built-in options or uploading an image. For details, see
• Click an icon to open the application window.
• Right-click an icon and then select one of the following:
• Open : Opens the application window
• Remove : Deletes the icon from the desktop
• Click and drag an icon to another desktop.
N/A
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4
# Element
Link bar
5 Notifications
Description
This displays shortcut links to myQNAPcloud, utility and app download pages, feedback channels, and the Helpdesk.
Possible User Actions
Click any of the following buttons:
•
: Opens the myQNAPcloud website in another browser tab
•
: Opens the download page for mobile applications and utilities
•
: Provides links to the QNAP
Wiki, QNAP Forum, and Customer
Service portal
This notifies the user about important system events that may or may not require user action. Notifications appear in the lower right corner of the desktop.
•
: Opens the Helpdesk utility
Click the notification to open the corresponding utility or app.
Task Bar
1
No.
2
3
Element
Show Desktop
Main Menu
Search
4 Background Tasks
Possible User Actions
Click the button to minimize or restore all open windows.
Click the button to open the Main Menu panel on the left side of the desktop.
1.
Type key words to locate settings, applications, and help content.
2.
Click an entry in the search results to open the application, system utility, or Help Center window.
If the application is not yet installed, QNE opens the corresponding download screen in the App Center window.
• Hover the mouse pointer over the button to see the number of background tasks that are running. Examples of background tasks include file backup and multimedia conversion.
• Click the button to see the following details for each background task:
• Task name
• Task description
• Progress (percentage of completion)
• Click to stop a task.
Overview 10
5
6 Event Notifications
7
8
No.
External Devices
Options
Element
[USER_NAME]
QNE Network User Guide
Possible User Actions
• Hover the mouse pointer over the button to view the number of external devices that are connected to the QNE device.
• Click the button to view the details for each connected device.
• Hover the mouse pointer over the button to see the number of recent errors, warnings, and notices.
• Click the button to view the following details for each event:
• Event type
• Description
• Timestamp
• Number of instances
• Click a list entry to view the related utility or application screen.
Clicking a warning or error log entry opens the System Event Log window.
• Click More>> to open the System Event Log window.
• Click Clear All to delete all list entries.
Tip
You can create notification rules in the Notification
Center.
Click your profile picture to open the Options screen.
For details, see
.
Click the button to view the last login time and the following menu items:
• Options : Opens the Options window
For details, see
.
• Locate This Device : Sounds the audio alert so you can easily locate the device
• Restart : Restarts the QNE device
• Shutdown : Shuts down QNE and then powers off the device
Tip
You can also power off the QNE device using any of the following methods:
• Press and hold the power button for 1.5 seconds.
• Open Qfinder Pro, locate the device in the list.
Right click on the device and select Shut down
Device .
• Logout : Logs the user out of the current session
Overview 11
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No.
More
Element
10
11
Dashboard
AMIZ Cloud Portal
QNE Network User Guide
Possible User Actions
Click the button to view the following menu items:
• Language : Opens a list of supported languages and allows you to change the language of the operating system
• Desktop Preferences : Opens a list of display modes and allows you to select the mode based on your device type
• Customer Service : Opens the QNAP Customer Service page
• Data & Privacy : Opens the QNAP Privacy Policy page
• About : Displays the following information:
• Operating system
• Hardware model
• Operating system version
Click the button to display the dashboard.
For details, see
.
Opens the AMIZ Cloud Portal window where you can manage and configure your QNE devices in the cloud.
Overview 12
Main Menu
QNE Network User Guide
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2
No.
Section
Device Information
Applications
Description
Displays the QNE device name and model number.
Displays a list of applications developed by QNAP or thirdparty developers.
When an app is installed, it is automatically added to the applications list.
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Options
1
#
2
3
4
Profile
Tab
E-mail Account
Possible User Actions
• Specify the following optional information:
• Profile picture
• Full name
• Phone number
• Click View to display the QuLog Center screen.
• Click Apply to save all changes.
• Select a wallpaper from the built-in options or upload a photo.
Wallpaper
• Click Apply to save all changes.
Change Password • Specify the following information:
• Old password
• New password : Specify a password with a maximum of 64 characters. QNAP recommends using passwords with at least 6 characters.
• Verify new password : Enter your new password again.
• Click Apply to save all changes.
• Add, edit, and delete email accounts that you intend to use when sharing files.
• Set an email address as the default account for sharing files.
• Click Apply to save all changes.
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5
# Tab
Miscellaneous
Possible User Actions
• Enable the following settings.
• Keep me logged in : When enabled, the current user session stays logged in until the setting is changed.
• Warn me before closing the browser tab : When enabled, QNE prompts users for confirmation whenever they try to leave the desktop by clicking the Back button or closing the browser. QNAP recommends enabling this setting.
• Restore previously open windows when logging in : When enabled, the current desktop settings and all open windows are retained until the next session.
• Show the desktop screen navigation buttons : When enabled,
QNE displays the desktop switching buttons < > on the left and right sides of the desktop.
• Show the Links bar on the desktop : When enabled, QNE displays the link bar at the bottom of the desktop.
• Show the Dashboard button on the Task bar : When enabled,
QNE displays the Dashboard button on the task bar.
• Show the system time on the desktop : When enabled, QNE displays the system time and date on the desktop.
• Click Apply to save all changes.
Basic Operations
The basic operations drop-down menu appears when you click next to the profile icon. The following table lists the basic operations that you can perform.
No.
Options
1 Locate This Device
2.
Select the audio alert duration.
3.
Select one or more signal types.
4.
Click Start .
User Actions
1.
Click Locate This Device .
The Locate This Device window appears.
Overview 15
No.
2 Restart
Options
3 Shutdown
4 Logout
Dashboard
User Actions
Click Restart .
The device is restarted.
Click Shutdown .
The device is shut down.
Click Logout .
The user is logged out of the device.
QNE Network User Guide
The dashboard opens in the lower right corner of the desktop.
Tip
You can click and drag a section to any area on the desktop.
1
# Section
System Health
Displayed Information
• QNE device name
• Uptime (number of days, hours, minutes and seconds)
User Actions
Click the heading to open the System
Information screen in the System
Status window.
• Health status
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2
#
3
4
5
6
Section
Hardware
Information
Storage
Resource Monitor
Online Users
Scheduled Tasks
Displayed Information
• System temperature
• CPU fan speed
• System fan speed
For each volume:
• Status
• Total space
• Used space
• Available space
• CPU usage in %
• Memory usage in %
• Network upload and download speeds/rates
• Username
• Session duration
• IP address
• Task type
• Task summary
• Task name
• Timestamp
• Status
User Actions
Click the heading to open the Hardware
Information screen in the System
Status window.
Click the heading to open the Storage
Resource screen in the Resource
Monitor window.
Click to switch between the System
Volume and Application Volume views.
Click the heading to open the Overview screen in the Resource Monitor window.
Click the heading to open the QuLog
Center window. You can click Online
Users to view the information of users who are currently online.
Use the filters to view tasks that were executed within a specific period.
Getting Started
QNE provides both Stand-Alone Mode and Cloud Management Mode. You can select a mode during QNE installation and switch modes afterward. The initial setup process may vary depending on which mode you select.
1.
Access QNE.
Mode
Stand-Alone Mode
User Action
If you select Stand-Alone Mode during QNE installation, you can access the device using the default administrator account after the installation.
You can create more local accounts for other users. For details, see
You can also create a QNAP ID and register your device to myQNAPcloud to remotely access this device when needed. For
.
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Mode
Cloud Management Mode
User Action
If you select Cloud Management Mode during QNE installation, you register the device to your existing QNAP ID and your organization.
You can access QNE using your QNAP ID and centrally manage your
devices on AMIZ Cloud. For details, see AMIZ Cloud
.
2.
Configure system settings.
For details, see
.
3.
Configure network settings.
For details, see
.
4.
Install applications and utilities.
For details, see
.
5.
Optional: Mount shared folders with HybridMount QNE Edition.
For details, see
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QNE Network User Guide
2. Control Panel
The Control Panel allows you to view and configure various settings, including system settings, user accounts, shared folders, and service settings.
System Settings
System Settings allows you to configure the following settings:
• Hardware settings
• Power settings
• System update settings
• Backup and restore settings
• Uninterruptible power supply
• System status
General Settings
Settings
System Administration
Time
Daylight Saving Time (DST)
Region
Description
This screen allows you to specify the server name and ports and configure secure connection settings.
Time settings affect event logs and scheduled tasks. This screen allows you to specify the time zone and format and configure the system date and time.
Daylight saving time (DST) settings apply only to regions that use
DST. This screen allows you to either automatically adjust the system clock or manually configure the settings.
This screen allows you to select a region for your device. System and application content and services are localized according to the selected region.
Configuring System Administration Settings
1.
Go to Control Panel > System > General Settings > System Administration .
2.
Specify the following information.
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Host name
System port
Field myQNAPcloud device name
Enable HTTP compression
Enable secure connection (HTTPS)
User Action
Specify a name containing up to 14 characters from any of the following groups:
• Letters: A to Z, a to z
• Numbers: 0 to 9
• Dashes (-)
Important
• Changing the host name of a device in a HA group is not allowed.
• The host name must contain one or more letters.
• The host name cannot consist of numbers only.
• The host name cannot start with a dash.
Specify the port used to access the web interface.
The default port is 80.
Important
Configuring a blocked port or port reserved for other services is not allowed.
Shows the name of the myQNAPcloud device.
Select this option to improve transfer speeds and bandwidth utilization. This setting is enabled by default.
Warning
Enabling this option may lead to security risks.
Select this option to allow users to connect to the device using
HTTPS.
a.
Select Enable secure connection (HTTPS) .
b.
Select a TLS version.
The default TLS version is 1.2.
Warning
Selecting the latest TLS version may decrease compatibility for other clients in your system.
c.
Specify a port number.
d.
Optional:
Select Force secure connection (HTTPS) only to require all users to connect to the device using only HTTPS.
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Field
Disallow QNE embedding in IFrames
User Action a.
Select this option to prevent websites from embedding QNE using IFrames.
b.
Optional:
Click Allowed Websites to allow specific websites to embed
QNE in IFrames.
The Allowed Websites window appears.
c.
Optional:
Click Add to add a website to the list.
The Add Host Name window appears.
d.
Specify a host name.
e.
Click Add .
The host name is added to the allowed websites list.
f.
Optional:
Select a website, and then click Delete to delete a website from the list.
g.
Click Apply .
3.
Click Apply .
Configuring Time Settings
Important
You must configure the system time correctly to avoid the following issues.
• When using a web browser to connect to the device or save a file, the displayed time of the action is incorrect.
• Event logs do not reflect the exact time that events occurred.
• Scheduled tasks run at the wrong time.
1.
Go to Control Panel > System > General Settings > Time .
2.
Select a time zone.
3.
Specify the date and time format.
4.
Select the time setting.
Option
Manual setting
Synchronize with an Internet time server automatically
User Action
Specify the date and time.
Ensure that your device is connected to the Internet, and then specify the following information:
• Server : Name of the Network Time Protocol
(NTP) server
Examples: time.nist.gov, time.windows.com
• Time interval : Number of hours or days between each time synchronization task
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Option
Set the server time the same as your computer time
5.
Click Apply .
Click Update .
User Action
Configuring Daylight Saving Time
These settings are available for users in regions that use Daylight Saving Time (DST). Users outside these regions can disregard these settings.
1.
Go to Control Panel > System > General Settings > Daylight Saving Time .
2.
Select Adjust system clock automatically for daylight saving time .
3.
Optional: Select Enable customized daylight saving time table .
4.
Optional: Perform any of the following actions.
Add DST data
Edit DST data
Delete DST data
Action Steps a.
Click Add Daylight Saving Time Data .
The Add Daylight Saving Time Data window appears.
b.
Specify a time period and the number of minutes to offset.
c.
Click Apply .
a.
Select a DST schedule from the table.
b.
Click .
c.
Specify a time period and the number of minutes to offset.
d.
Click Apply .
a.
Select a DST schedule from the table.
b.
Click Delete .
c.
Click OK .
5.
Optional: Select a DST schedule from the table.
6.
Click Apply .
Configuring Region Settings
Important
The device region settings affect device connectivity and the functionality, content, and validity of some applications, utilities, licenses, and certificates. Ensure that you select the correct region to avoid errors.
1.
Go to Control Panel > System > General Settings > Region .
2.
Select a region.
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Region
Global
China
3.
Click Apply .
Disk Information
Screen
Disk Information
SMART Information
Test
Settings
Description
Select this region if the device is located outside of China.
Select this region if the device is located in China.
Description
This screen allows you to monitor general disk information.
This screen allows you to monitor the SMART disk information.
This screen allows you to test the disk for errors.
1.
Select a disk.
2.
Select Test .
3.
Select a test method.
4.
Click Test .
This screen allows you to set optional temperature alarms and
SMART test schedules.
• Select a disk.
• Select Settings .
• Optional: Click Enable temperature alarm and specify the temperature and unit.
• Optional: Click Enable rapid test and then specify the frequency and time.
• Optional: Click Enable complete test and then specify the frequency and time.
• Click Apply to Selected Disks to apply the settings to the selected disk, or click Apply to All Disks to apply the settings to all disks.
Hardware
You can configure general hardware settings, audio alerts, smart fan settings, and view all Single Root I/O
Virtualization (SR-IOV) settings.
Configuring General Hardware Settings
Important
You must press the reset button for 3 seconds to configure the Disable this account option.
1.
Go to Control Panel > System > Hardware > General .
2.
Select Enable configuration reset switch .
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3.
Optional: Disable the account.
a.
Click Disable this account .
A confirmation message appears.
b.
Click OK .
You cannot log in the system as the system-maintainer.
4.
Click Apply .
Configuring Audio Alert Settings
1.
Go to Control Panel > System > Hardware > Audio Alert .
2.
Configure any of the following settings.
Setting
System operations
System events
Disk operations
Description
Select this option to trigger an audio alert every time the device starts, shuts down, or upgrades firmware.
Select this option to trigger an audio alert when errors or warnings occur.
Select this option to trigger an audio alert when degrade mode or RAID sync events occur.
3.
Click Apply .
Configuring Smart Fan Settings
1.
Go to Control Panel > System > Hardware > Smart Fan .
2.
Select fan rotation speed settings.
Setting User Action
Enable Smart Fan (recommended) Select from the two automatic fan speed adjustment options.
a.
The device monitors the temperatures of the system, disks, and CPU and automatically adjusts the fan speed.
b.
The device adjusts the fan speed according to user-specified temperatures.
Note
Modes are only available for system fans.
Set fan rotation speed manually
3.
Click Apply .
• Quiet mode : Fans run on low speed to decrease noise.
• Normal mode : Fans run on normal speed. This is the default setting.
• Performance mode : Fans run on high speed to lower the system temperature. This mode is suitable for high loading systems.
Move the slider to set the fan speed.
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Viewing Single Root I/O Virtualization (SR-IOV) Settings
You can view all Single Root I/O Virtualization (SR-IOV) devices mapped to your virtual machines on the SR-
IOV Devices page. The SR-IOV interface is a hardware specification that allows a single PCIe device, such as a network adapter, to appear as multiple physical devices to the hypervisor. Because each device is directly assigned to an instance, it can bypass the hypervisor and virtual switch layer to achieve low latency and performance matching nonvirtualized environments. SR-IOV achieves this through the following types of functions:
• Physical Function (PF): These are PCIe devices that have SR-IOV capabilities. PFs are managed and configured in the same way as PCIe devices.
• Virtual Function (VF): These are lightweight PCIe functions that only process I/O. Because each VF is derived from a PF, the device hardware limits the number of VFs a device can have. A VF shares one or more hardware resources of the device, such as a memory or network port.
The following table lists all SR-IOV functions you can view in SR-IOV Devices :
No.
Settings
1 Hardware Devices
2 Physical Function/Virtual
Function
3 Virtual Machine
4 Resize
5 Show or Hide
Description
Lists all the SR-IOV devices that are mapped to your virtual machine (VM).
Displays the physical function (PF) or virtual function (VF) configured to the
SR-IOV device.
Shows the virtual machines that are mapped to the PF or VF.
Click
Click
to enlarge or minimize the SR-IOV device panel window.
to show or hide the list of SR-IOV device details.
For details about how to configure an SR-IOV device to a VM, see the Virtualization Station user guide.
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Power
Settings
Power Recovery
Power Schedule
Description
This screen allows you to configure the power on and off status of the device after a power outage.
This screen allows you to schedule automatic system power on, power off, and restarts at specificed times.
Configuring Power Settings
1.
Go to Control Panel > System > Power .
2.
Configure the power recovery settings.
a.
Click Power Recovery .
b.
Select a power recovery setting.
c.
Click Apply .
Configuring the Power Schedule
1.
Go to Control Panel > System > Power > Power Schedule .
2.
Select Enable schedule .
3.
Perform any of the following tasks.
Task
Add a scheduled action
User Action
Note
One schedule is shown by default.
Remove a scheduled action a.
Click Add .
b.
Select the following.
• Action : Select whether you want to shut down, restart, or turn on the device.
• Schedule Type : Select the frequency of the action.
• Hour and Minute : Select the time of day to perform the action.
a.
Select one or mutliple schedules.
b.
Click Remove .
4.
Optional: Select Postpone scheduled restart/shutdown when a replication job is in progress.
5.
Click Apply .
System Update
QNAP recommends keeping your operating system version up to date. This ensures that your device can benefit from new features, enhancements, and bug fixes.
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Firmware Update
You can check for QNE device firmware updates on the Firmware Update page. You can also click Digital
Signature to view the digital signature details of the current firmware version.
Firmware Update Requirements
Your device must meet the following requirements to perform a firmware update:
Settings
Hardware settings
System reboot
Administrator privileges
Stop device operations
Device model name
Firmware version
Requirements
• A computer
Important
A computer is required for updating the firmware manually or through Qfinder Pro.
• Ethernet cables
Important
QNAP recommends updating the firmware using wired
Ethernet connections to ensure your network connection is reliable during firmware updates.
QNAP recommends rebooting the device system before the firmware backup.
You must be a device administrator or have admin priveleges to update firmware.
QNAP recommends stopping all other device operations before the firmware update. The device must be restarted for the firmware update to take effect and may disrupt ongoing device services or operations.
Ensure you have the correct device model name. You can find the device model name using the following methods:
• Locate the model name on a sticker on the bottom or rear of your device.
• Log on to your device to find the model name.
If you are updating the firmware using Manual Update or Qfinder Pro, ensure the selected firmware version is correct for your device model.
Checking for Firmware Updates
1.
Go to Control Panel > System > System Update > Firmware Update .
2.
Click Check for Update .
The system checks for available firmware updates. You can choose to update the operating system if there is an available update.
3.
Optional: Click Automatically check if a newer version is available when logging into QNE .
Tip
You can view the firmware update status in Background Tasks .
4.
Click Apply .
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Updating the Firmware Manually
Warning
• To prevent data loss, QNAP recommends backing up all data on your device before updating the firmware. For details about data backup, see
• Do not power off your device during the firmware update process.
Important
• Make sure you read through the Firmware Update Requirements before updating the firmware.
• The update may require several minutes or longer, depending on your hardware configuration and network connection.
1.
Download the device firmware.
a.
Go to http://www.qnap.com/download .
b.
Select your device model.
c.
Read the release notes and confirm the following:
• The device model matches the firmware version.
• Updating the firmware is necessary.
• Check for any additional firmware update setup instructions.
d.
Ensure that the product model and firmware are correct.
e.
Select the download server based on your location.
f.
Download the firmware package.
g.
Click Browse .
h.
Select a folder.
i.
Save the downloaded firmware package.
2.
Go to Control Panel > System > System Update > Firmware Update .
3.
Click Browse and then select the extracted firmware package file.
4.
Click Update System .
A confirmation message window appears.
Important
If no further action is taken, the firmware update will automatically start within 60 seconds.
5.
Click OK .
The device is immediately restarted.
Note
You can go to Control Panel > QuLog Center > Local Device > System Event Logs to check if the firmware installation was successful.
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Updating the Firmware Using Qfinder Pro
Warning
• To prevent data loss, QNAP recommends backing up all data on your device before updating the firmware. For details about data backup, see Backup/Restore.
• Do not power off your device during the firmware update process.
Important
• Make sure you read through the Firmware Update Requirements before updating
QNE.
• The update may require several minutes or longer, depending on your hardware configuration and network connection. Do not power off the device during the update.
1.
Download the device firmware.
a.
Go to http://www.qnap.com/download .
b.
Select your device model.
c.
Read the release notes and confirm the following:
• The device model matches the firmware version.
• Updating the firmware is necessary.
• Check for any additional firmware update setup instructions.
d.
Ensure that the product model and firmware version are correct.
e.
Download the firmware package.
2.
Open Qfinder Pro.
Qfinder Pro displays a list of devices on your network.
3.
Select a device model from the list.
4.
Right click the device model on the list and then select Update Firmware .
The Firmware Update window appears.
5.
Specify your QNE username and password.
To update the firmware, you must be the administrator of the selected device.
Qfinder Pro displays the Update Firmware screen.
6.
Select one of the following firmware update methods:
Methods
Update firmware manually
Steps a.
Click Path of firmware package file .
b.
Click Browse .
c.
Locate the downloaded firmware package file.
d.
Click OK .
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Methods
Update firmware automatically
Steps a.
Click Automatically update the firmware to the latest version .
b.
Qfinder Pro searches for the latest firmware update.
7.
Click Start .
Software Component
You can check for QNE device software component updates on the Software Component page. You can go to the Action column to enable, disable, and update software components.
Configuring a Software Component
1.
Go to Control Panel > System > System Update > Software Component .
2.
Select a software component.
3.
Go to the Actions column.
4.
Select one of the following options:
Options User Actions
Enable
Disable
Remove
Update
Click Start .
Click Stop .
Click Remove .
Click Update .
Checking for Software Component Updates
1.
Go to Control Panel > System > System Update > Software Component .
2.
Click Check for Update .
The system checks for available system updates.
Updating the Software Component
1.
Go to Control Panel > System > System Update > Software Component .
2.
Select one of the following options.
Option
Update all software components a.
Click Update All .
User Action b.
Click OK .
Update individual software components a.
Locate the software component.
b.
Click Upgrade .
Note
The Upgrade button appears only when a new version is available.
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Configuring an Update Schedule
1.
Go to Control Panel > System > System Update > Software Component .
2.
Click Schedule Setting .
The Schedule Setting window appears.
3.
Click Install all updates automatically .
4.
Specify the frequency and time.
5.
Click OK .
Backup/Restore
QNE provides system backup and restore features to help protect your data in the event of data loss or system failure.
Backing Up System Settings
1.
Go to Control Panel > System > Backup/Restore > Backup/Restore Settings .
2.
Click Backup .
This device exports the system settings as a BIN file and downloads the file to your computer.
Restoring System Settings
Warning
If the selected backup file contains user or user group information that already exists on the device, the system will overwrite the duplicate information.
1.
Go to Control Panel > System > Backup/Restore > Backup/Restore Settings .
2.
Click Browse .
3.
Select a valid BIN file that contains the device system settings.
4.
Click Restore .
System Reset and Restore to Factory Default
The system provides several options for resetting or restoring the device to its default state.
Important
QNAP recommends backing up your data before performing this task.
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Option
Reinitialize the device
Description
This deletes all data on the disks and reinstalls the operating system.
Steps
1.
Go to Control Panel > System >
Backup/Restore > Restore to
Factory Default .
2.
Click Reinitialize Device .
3.
Choose to restart or shut down the device after the device is reinitialized.
4.
Click OK .
Uninterruptible Power Supply (UPS)
The network device supports connecting to uninterruptible power supply (UPS) devices to protect the network device from abnormal system shutdowns caused by power disruptions.
You can check the UPS information in Control Panel > System > UPS .
You can view the AC power status, battery capacity, estimated protection time, UPS manufacturer, and model on the UPS Information page.
Configuring UPS Settings
1.
Go to Control Panel > System > External Device > UPS .
2.
Select one of the following options and configure the settings.
USB connection
Mode User Actions a.
Connect the UPS to the device using a USB cable.
b.
Select USB connection .
c.
Choose one of the following options.
• Power off the server after the power fails for a specified time period
• Allow the device to enter auto-protection mode after the power fails for a specified time period
Note
In auto-protection mode, the device stops all services and unmounts all volumes to protect your data. After the power is restored, the device restarts and resumes normal operation.
d.
(Optional) Select Enable network UPS master and then specify the IP addresses to which QNE sends notifications in the event of power failure.
Note
This option can only be selected when the UPS is connected to the device via USB.
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SNMP connection
Mode
Network UPS slave
User Actions a.
Connect the UPS to the same network as the device.
b.
Select SNMP connection .
c.
Specify the IP address of the UPS.
d.
Choose one of the following options.
• Power off the server after the power fails for a specified time period
• Allow the device to enter auto-protection mode after the power fails for a specified time period a.
Connect the UPS to the same network as the device.
b.
Select Network UPS slave .
c.
Specify the IP address of the UPS server.
d.
Choose one of the following options.
• Power off the server after the power fails for a specified time period
• Allow the device to enter auto-protection mode after the power fails for a specified time period
3.
Click Apply .
Device Behavior During a Power Outage
The following table describes the possible scenarios during a power outage and the corresponding device behavior.
Phase
Phase 1: From the start of the power outage until the end of the specified waiting time
Scenario
The power outage occurs.
Network Device
The device detects the remaining
UPS power.
The UPS power is greater than
15%.
Depending on your UPS settings, the network device powers off or switches to auto-protection mode after the specified waiting time elapses.
The UPS power is less than 15%.
Depending on your UPS settings, the device powers off or switches to auto-protection mode after the specified waiting time elapses.
The power is restored.
The device remains functional.
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Phase
Phase 2: From the end of the specified waiting time until the
UPS runs out of power
Phase 3: From the moment the
UPS runs out power until the power is restored
Scenario
The power is not restored, and the device is in auto-protection mode.
The power is not restored, and the device is powered off.
The power is restored, and the device is in auto-protection mode.
The power is restored, and the device is powered off.
The power is not restored, and the device is in auto-protection mode.
The power is not restored, and the device is powered off.
The power is restored.
Network Device
The device stops all running services.
The device remains powered off.
The device remains powered off.
The device remains powered off.
The device powers off.
The device remains powered off.
The device applies the specified power recovery settings.
System Status
You can check the status of your device in Control Panel > System > System Status .
Section
System Information
Network Status
Hardware Information
Description
This screen displays basic system information including, server name, model name, CPU, Intel QuickAssist Technology (Intel
QAT) support, serial number, BIOS version, memory, firmware version, system up time, time zone, and filename encoding.
This screen displays the current network settings of each network interface.
This screen displays the device hardware information, such as
CPU usage, memory, disk temperature, power supply unit (PSU) status, and system fan speed.
User Accounts
All accounts can perform the same actions as an administrator account. They can access all applications and create a shared folder.
Creating a User Account
1.
Go to Control Panel > Privilege > Users .
2.
Click Create .
The Create a User window appears.
3.
Specify the following information.
Field
Profile photo
User Description (optional)
Description
Optional: Upload a profile photo for the user.
Specify a user description that contains a maximum of 50 characters.
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Username
Full name
Password
Verify Password
Phone number (optional)
Email (optional)
Field Description
Specify a username that contains 1 to 32 characters from any of the following groups:
• Letters: A to Z, a to z
• Numbers: 0 to 9
• Dashes (-)
Optional: Specify the full name of the user.
Specify a password that contains a maximum of 64 ASCII characters.
Enter the password again.
Specify a phone number that will receive SMS notifications from this device.
For details, see
.
Note
Other users might be able to see this information. If you do not want to share this information, leave the field blank.
Specify an email address that will receive notifications from this device.
For details, see
.
Send a notification mail to the newly created user (optional)
Note
Other users might be able to see this information. If you do not want to share this information, leave the field blank.
When selected, this device sends a message to the specified email address that contains the following information:
• Username and password
• URLs for connecting to this device
Tip
You can edit the notification message.
4.
Click Create .
Modifying User Account Information
1.
Go to Control Panel > Privilege > Users .
2.
Locate a user.
3.
Perform any of the following tasks.
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Task
Change password
Edit account profile
User Action a.
Under Action , click .
The Change Password window appears.
b.
Specify a password that contains a maximum of 64 ASCII characters.
c.
Verify the password.
d.
Click Apply .
a.
Under Action , click .
The Edit Account Profile window appears.
b.
Modify any of the following fields:
• Full name
• Email (optional)
• Phone number (optional)
• Description (optional) c.
Optional: Disable the account.
1.
Select Disable this account .
2.
Select when to disable the acccount.
• Now : The account will be disabled after clicking OK .
• Expiry date : The account will be disabled on the specified date.
d.
Click OK .
Deleting User Accounts
1.
Go to Control Panel > Privilege > Users .
2.
Select the user accounts you want to delete.
Note
The administrator account cannot be deleted.
3.
Click Delete .
A confirmation message appears.
4.
Click OK .
Shared Folders
To create a shared folder, you must install HybridMount. For details on installing HybridMount, see
. Shared folders are considered as a remote mount. For more information on remote mounts,
.
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Creating Shared Folders
This task explains how to create a shared folder from the Control Panel. You can also create a shared folder directly from HybridMount.
1.
Go to Control Panel > Privilege > Shared Folders .
2.
Click Create .
HybridMount opens.
Tip
To mount a cloud service, see Mounting a Cloud Service Using File Cloud Gateway
. To mount a
remote device, see Mounting a Remote Device
.
Editing Shared Folders
This task explains how to edit a shared folder from the Control Panel. You can also edit a shared folder directly from HybridMount.
1.
Go to Control Panel > Privilege > Shared Folders .
2.
Locate the shared folder you want to edit and click .
The Edit Mount window opens.
Tip
To edit a cloud mount, see the edit connection settings option in
. To manage a remote mount, see the edit connection settings option in
Enabling File Protocols and File Station Access to Shared Folders
Depending on your environment, you may want to enable a different file protocol for your shared folders to access remote data. You can also hide your shared folders on File Station.
1.
Go to Control Panel > Privilege > Shared Folders .
2.
Identify the shared folder or cloud service and select at least one of the following.
Note
Depending on the original file protocol, your shared folders may be subject to protocol restrictions. A FTP or WebDAV shared folder can only support their own file protocols.
Samba
FTP
Option Description
Enables the SMB file protocol.
Note
A shared folder mounted using the FTP or WebDAV file protocol cannot support this option.
Enables the FTP file protocol.
Note
A shared folder mounted using the WebDAV file protocol cannot support this option.
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NFS
WebDAV
File Station
Option
Enables the NFS file protocol.
Description
Note
A shared folder mounted using the FTP or WebDAV file protocol cannot support this option.
Enables the WebDAV file protocol.
Note
A shared folder mounted using the FTP file protocol cannot support this option.
Shows or hides the shared folder on File Station.
Note
Hiding the shared folder on File Station does not unmount the shared folder.
Tip
• To create a shared folder, click Create at the top-left corner.
• To edit a mount, click under the
Action column.
3.
Click Apply .
Service Settings
The following system services are provided.
Note
If any service is disabled or removed, the application disappears from the Control Panel.
SSH
SNMP
Service Description
Secure Shell (SSH) is a network protocol used for securely accessing network services over an unsecured network. Enabling SSH allows users to connect to the NAS using an SSH-encrypted connection or a
SSH client such as PuTTY.
Note
You can disable and remove the SSH Server from the
Application Store.
The Simple Network Management Protocol (SNMP) is used to collect and organize information about managed devices on a network.
Enabling the SNMP service allows for the immediate reporting of device events, such as warnings or errors, to a Network Management
Station (NMS).
Note
You can disable and remove the SNMP Service from the Application Store.
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Service
Service Discovery
NTP
Samba
FTP
NFS
QNE Network User Guide
Description
You can enable the following services:
• Universal Plug and Play (UPnP) Discovery Service: UPnP is a networking technology that enables the discovery of networked devices connected to the same network. After enabling this service, devices supporting UPnP can discover the this device.
Note
The UPnP Service is not available on the Application
Store.
• Bonjour: Bonjour is a networking technology developed by Apple that enable devices on the same local area network to discover and communicate with each other.
Note
The Bonjour Service is not available on the Application
Store.
The Network Time Protocol (NTP) is a networking protocol for synchronizing clocks between computer systems to Coordinated
Universal Time (UTC).
Note
• The NTP Server is disabled by default.
• You can disable and remove the NTP Server from the Application Store.
Samba is a Microsoft networking protocol that allows data to be accessed over a computer network and provides file and print services to Windows clients.
Note
You can disable and remove the Samba Server from the Application Store.
The File Transfer Protocol (FTP) is a standard network protocol for transferring files between servers and clients on computer networks.
Note
You can disable and remove the FTP Server from the
Application Store.
The Network File System (NFS) is a file system protocol that allows data to be accessed over a computer network. Enabling the NFS service allows Linux and FreeBSD users to connect to the device.
Note
You can disable and remove NFS server from the
Application Store.
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WebDAV
Service Description
The Web Distributed Authoring and Versioning (WebDAV) is an extension of HTTP that allows clients to perform remote web content authoring operations.
Note
You can disable and remove the WebDAV Server from the Application Store.
Configuring SSH Connections
Important
Only administrator accounts can access the device through SSH.
1.
Go to Control Panel > Services > SSH Server .
2.
Select Allow SSH connection .
3.
Specify a port number.
Port numbers range from 1 to 65535.
Tip
The default SSH port is 22.
4.
Click Apply .
Configuring SNMP Settings
1.
Go to Control Panel > Services > SNMP Service .
2.
Select Enable SNMP Service .
3.
Configure the SNMP settings.
Port number
Trap Address
Setting
SNMP Trap Level
User Action
Specify the port that the Network Management Station (NMS) will use to connect to this device.
Select the type of alert messages that this device will send to the
NMS.
Specify the IP addresses of the NMS. You can specify a maximum of 3 trap addresses.
4.
Select the SNMP version that the NMS uses.
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SNMP V1/V2
SNMP 3
Option User Action
Specify an SNMP community name that contains 1 to 64 characters from any of the following groups:
• Letters: A to Z, a to z
• Numbers: 0 to 9
The SNMP community string functions as a password that is used to authenticate messages sent between the NMS and this device.
Every packet that is transmitted between the NMS and the SNMP agent includes the community string.
Specify the username, authentication protocol and password, and privacy protocol and password.
a.
Specify a username.
Note
The username should contain 1 to 32 characters from any of the following groups:
• Letters: A to Z, a to z
• Numbers: 0 to 9
• Multi-byte characters: Chinese, Japanese,
Korean, and Russian
• Special characters: All except " ' / \ b.
Optional:
Select Use Authentication .
1.
Specify the authentication protocol.
Tip
You can select either HMAC-MD5 or HMAC-SHA .
If you are unsure about this setting, QNAP recommends selecting HMAC-SHA .
2.
Specify an authentication password that contains 8 to 64
ASCII characters.
c.
Optional:
Select Use Privacy .
1.
Specify a privacy password that contains 8 to 64 ASCII characters.
5.
Click Apply .
Downloading the SNMP MIB
1.
Go to Control Panel > Services > SNMP Service .
2.
Under SNMP MIB , click Download .
This device downloads the device MIB file to your computer.
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Enabling the UPnP Discovery Service
1.
Go to Control Panel > Services > Service Discovery > UPnP Discovery Service .
2.
Select Enable UPnP Discovery Service .
3.
Click Apply .
Configuring Bonjour Settings
1.
Go to Control Panel > Services > Service Discovery > Bonjour .
2.
Select Enable Bonjour Service .
3.
Select the services to be advertised by Bonjour.
Important
You must enable the services in this device before advertising them with Bonjour.
4.
Click Apply .
Configuring NTP Server Settings
1.
Go to Control Panel > Services > NTP Server .
2.
Select Enable NTP Server .
3.
Optional: Select one or more operating modes.
• Broadcast : Data is transported from one source to all possible destinations.
• Multicast : Data is transported from one source to multiple destinations that state interest in receiving the data.
This mode requires you to enter an IP address.
• Manycast : Data is transported between multiple sources and destinations.
This mode requires you to enter an IP address.
4.
Click Apply .
Configuring Microsoft Networking
1.
Go to Control Panel > Services > Samba Server .
2.
Select Enable file service for Microsoft networking .
3.
Configure Microsoft networking settings.
Setting
Server description (Optional)
User Action
Specify a description that contains a maximum of 256 characters.
The description must enable users to easily identify this device on a Microsoft network.
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Workgroup
Setting User Action
Specify a workgroup name that contains 1 to 15 characters from any of the following groups:
• Letters: A to Z, a to z
• Numbers: 0 to 9
• Multi-byte characters: Chinese, Japanese, Korean, and
Russian
• Special characters: ~ ! @ # $ ^ & ( ) - _ { } . '
4.
Optional: Configure any of the following settings.
Option
Enable WINS server
Use the specified WINS server
Enable local master browser
User Action
Select this option to run a WINS server on this device.
Select this option to specify a WINS server IP address that this device will use for name resolution.
Do not select this option if you are unsure about the settings.
Select this option to use this device as a local master browser. A local master browser is responsible for maintaining the list of devices in a specific workgroup on a Microsoft network.
When deselected, another device on the network maintains the device list.
Important
To use the this device as local master browser, specify the workgroup name when configuring
Microsoft networking. The default workgroup in
Windows is "workgroup".
Allow only NTLMSSP authentication Select this option to authenticate clients using only NT LAN
Manager Security Support Provider.
When this option is deselected, this device uses NT LAN Manager
(NTLM).
Name resolve priority Select a name service to use for name resolution.
The default service is DNS only .
If a WINS server is specified, Try WINS then DNS is selected by default.
Enable Asynchronous I/O Select this option to improve the Samba performance using asynchronous I/O.
Asynchronous I/O refers to the I/O behavior on the CIFS protocol layer. This is different from the synchronous I/O feature found in the shared folder settings, which only applies to specific shared folders on the file system level.
Tip
To prevent power interruption, use a UPS when asynchronous I/O is enabled.
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Option
Highest SMB version
Lowest SMB version
User Action
Select the highest SMB protocol version used in your networking operation.
Use the default SMB version if you are unsure about this setting.
Note
Selecting SMB3 will also include SMB3.1 and
SMB3.1.1.
Select the lowest SMB protocol version used in your networking operation.
Use the default SMB version if you are unsure about this setting.
Lock File (Oplocks)
Only allows applications to access files using the long file name format
Note
Selecting SMB3 will also include SMB3.1 and
SMB3.1.1.
Opportunistic lock (Oplocks) is a Windows file locking mechanism that facilitates caching and access control to improve performance. This feature is enabled by default and should only be disabled in networks where multiple users simultaneously access the same files.
When selected, applications can only use the long file name (LFN) format to access files.
5.
Click Apply .
Configuring FTP Settings
1.
Go to Control Panel > Services > FTP Server .
2.
Select Enable FTP Service .
3.
Configure the followings settings.
Setting
Protocol type
Port
Enable anonymous
User Action
Select at least one FTP type.
Specify a port number between 1 and 65535.
Select this option to allow anonymous users to access files via
FTP.
Specify a value between 2 and 1024.
Maximum number of all FTP connections
Maximum number of connections for a single account
Maximum upload rate (KB/s)
Specify a value between 2 and 1024.
Maximum download rate (KB/s)
Select this option to specify the maximum upload rate of files over
FTP. You must specify a value of at least 1.
Select this option to specify the maximum upload rate of files over
FTP. You must specify a value of at least 1.
Note
The maximum number of allowed connections for a single account must be lower than the maximum number of total allowed FTP connections.
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Setting
Passive FTP port range
User Action
Specify a passive FTP port range between 1025 and 65535.
The default range is 55536-56559.
4.
Click Apply .
Configuring NFS Settings
1.
Go to Control Panel > Services > NFS Server .
2.
Select one of the following options.
• Enable NFS v2/v3 Service
• Enable NFS v4 Service
3.
Optional: Add or remove allowed IP addresses or domains.
Action
Add an IP address or domain
Remove an IP address or domain
Steps a.
Under Allow IP Address or Domain Name , click Add .
A new field appears in the table.
b.
Specify the IP address or domain.
a.
Under Allow IP Address or Domain Name , locate the
IP address or domain you want to remove.
b.
Select the IP address or domain.
c.
Click Remove .
4.
Click Apply .
Configuring WebDAV Settings
1.
Go to Control Panel > Services > WebDAV Server .
2.
Click Enable WebDAV .
a.
Optional: Click HTTP port number .
b.
Optional: Specify a port number between 1 and 65535.
c.
Optional: Click HTTPS port number .
d.
Optional: Specify a port number between 1 and 65535. This number may not be the same as Http port number.
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3. Network Manager
Network Manager is a QNE utility that centralizes the creation, configuration, and control of network connections. Network Manager also manages physical network interfaces, WAN and LAN settings, and port trunking in addition to controlling DHCP, DDNS, and gateway services.
Configuring Network Settings
This section describes how to configure the network settings in Network Manager, including the physical network settings, traffic mapping settings, and virtual network settings.
Configuring Network and IP Addressing Settings
This section describes how to configure WAN, LAN, DDNS, DHCP, port trunking, and RADVD settings.
Configuring WAN Port Settings
1.
Open Network Manager.
2.
Go to WAN > WAN Ports .
3.
Identify a port to configure.
4.
Click .
The WAN Configuration window appears.
5.
Configure the WAN IP settings.
Setting
Obtain IP address settings automatically via DHCP
User Action
Select this option to automatically obtain an IP address.
If the network supports DHCP, the device automatically obtains the IP address and network settings.
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Static IP
Setting User Action
Select this option to manually specify an IP address.
Manually assign a static IP address. You must specify the following information:
• Fixed IP Address
• Subnet Mask
• Default Gateway
• DNS Server 1
Select Use static IPv6 address to use IPv6 instead of IPv4. When selected, you must specify the following information:
• Fixed IP Address
• Prefix length
PPPoE
• Default Gateway
Select this option to specify a username and password for Point-to-
Point Protocol over Ethernet (PPPoE).
6.
Configure the remaining settings.
Tip
Obtain the prefix length information from your network administrator.
ISP line rate
Metric
Setting User Action
Specify the gross bit rate of the physical layer.
Specify the number of nodes that the route will pass through.
Note
Metrics are cost values used by routers to determine the best path to a destination network.
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Jumbo Frame
Setting User Action
Specify the size of the Jumbo Frames.
Jumbo Frames are Ethernet frames that are larger than 1500 bytes.
They are designed to enhance Ethernet networking throughput, and to reduce CPU usage when transferring large files. QNE supports the following MTU sizes:
• 1500 bytes (default)
• 4074 bytes
• 7418 bytes
• 9000 bytes
Important
• All connected network devices must enable Jumbo
Frames and use the same MTU size.
• Using Jumbo Frames requires a network speed of
1000 Mbps or faster.
7.
Click Apply .
Network Manager updates the WAN port settings.
Configuring LAN Port Settings
1.
Open Network Manager.
2.
Go to LAN > LAN Ports .
3.
Identify a port to configure.
Note
A port must first be assigned to the LAN. For details, see
Configuring Physical Port Settings .
4.
Click .
The LAN Configuration window appears.
5.
Configure LAN IP settings.
Setting
Fixed IP address
Subnet Mask
User Action
Specify a fixed IP address.
Tip
Examine your network setup for guidance on how to best configure these settings.
Specify the subnet mask used to subdivide your IP address.
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Setting
Use static IPv6 address
User Action
Select this option to use IPv6 instead of IPv4. When selected, you must specify the following information:
• Fixed IP Address
• Prefix length
Tip
Obtain the prefix length information from your network administrator.
6.
Configure network interface controller (NIC) settings.
Jumbo Frame
Setting
Network Speed
Specify the size of the Jumbo Frames.
Jumbo Frames are Ethernet frames that are larger than 1500 bytes.
They are designed to enhance Ethernet networking throughput, and to reduce CPU usage when transferring large files. QNE supports the following MTU sizes:
• 1500 bytes (default)
• 4074 bytes
• 7418 bytes
• 9000 bytes
User Action
Important
• All connected network devices must enable Jumbo
Frames and use the same MTU size.
• Using Jumbo Frames requires a network speed of
1000 Mbps or faster.
Select the network transfer rate allowed by the network environment.
Tip
Selecting Auto-negotiation will automatically detect and set the transfer rate.
Important
The Network Speed field is automatically set to Autonegotiation and hidden when configuring 10GbE &
40GbE adapters.
7.
Click Apply .
Network Manager configures the settings.
Adding and Configuring a DDNS Server
1.
Open Network Manager.
2.
Go to WAN > DDNS .
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3.
Click Add DDNS .
The Add DDNS window appears.
4.
Configure the DDNS settings.
WAN port
DDNS server
Setting
Username
Password
Hostname
Automatic external IP check interval
5.
Click Apply .
Network Manager adds the DDNS server.
User Action
Specify the WAN port for the DDNS server.
Select the DDNS service provider.
Note
When selecting Customized , you must specify the
Profile name .
Specify the username for the DDNS service.
Specify the password for the DDNS service.
Specify the hostname or domain name for the DDNS service.
Specify how often to update the DDNS record.
Creating and Configuring a Trunking Group
1.
Open Network Manager.
2.
Go to LAN > Port Trunking (LACP) .
3.
Click Go to Port Trunking Configuration .
The Port Trunking Configuration window appears.
4.
Select two or more ports to add to the trunking group.
5.
Select a hash policy.
6.
Click Save .
Network Manager creates the trunking group.
Creating and Configuring a DHCP Server
This screen controls the creation and management of DHCP servers. DHCP servers can assign IPv4 addresses to clients on the network, while RADVD servers assign IPv6 addresses.
Important
Do not create a new DHCP server if one already exists on the network. Enabling multiple
DHCP servers on the same network can cause IP address conflicts or network access errors.
1.
Open Network Manager.
2.
Go to LAN > DHCP Server > DHCP Server .
3.
Click Add DHCP Server .
The DHCP Server window appears.
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4.
Configure the settings.
Setting
Port
Start IP Address
End IP Address
Subnet Mask
Lease Time
Default Gateway
Primary DNS Server
Secondary DNS Server
User Action
Select a port.
Specify the starting IP address in a range allocated to DHCP clients.
Specify the ending IP addresses in a range allocated to DHCP clients.
Specify the subnet mask used to subdivide your IP address.
Specify the length of time that an IP address is reserved for a DHCP client. The IP address is made available to other clients when the lease expires.
Specify the IP address of the default gateway for the DHCP server.
Specify a DNS server for the DHCP server.
Specify a secondary DNS server for the DHCP server.
Note
QNAP recommends specifying at least one DNS server to allow URL lookups.
5.
Optional: Specify additional settings.
a.
Click More Settings .
Additional DHCP settings appear.
b.
Configure the settings.
WINS Server
Setting
DNS Suffix
TFTP Server
Boot File
User Action
Specify the WINS server IP address.
Tip
Windows Internet Naming Service (WINS) converts computer names (NetBIOS names) to IP addresses, allowing Windows computers on a network to easily find and communicate with each other.
Specify the DNS suffix.
Tip
The DNS suffix is used for resolving unqualified or incomplete host names.
Specify the public IP address for the TFTP server.
Tip
QNE supports both PXE and remote booting of devices.
Specify location and file name of the TFTP server boot file.
Tip
QNE supports both PXE and remote booting of devices.
6.
Click Apply .
Network Manager creates the DHCP server.
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Creating and Configuring an RADVD Server
The Router Advertisement Daemon (RADVD) sends messages required for IPv6 stateless autoconfiguration. It also sends router advertisement (RA) messages periodically to the LAN.
1.
Open Network Manager.
2.
Go to LAN > DHCP Server > RADVD .
3.
Click Add RADVD .
The Add RADVD window appears.
4.
Configure the settings.
WAN port
RA service port
Prefix
Prefix Length
Lease Time
Setting
Primary DNS Server
Secondary DNS Server
User Action
Select a WAN port for outgoing connections.
Select a LAN port to connect to the server.
Specify the prefix for the IP address.
Specify the prefix length for the adapter.
Tip
Obtain the prefix and the prefix length information from your ISP.
Specify the length of time that an IP address is reserved for a DHCP client. The IP address is made available to other clients when the lease expires.
Specify a DNS server for the DHCP server.
Specify a secondary DNS server for the DHCP server.
Note
QNAP recommends specifying at least one DNS server to allow URL lookups.
5.
Click Apply .
Network Manager creates the RADVD server.
Configuring NCSI Settings
1.
Open Network Manager.
2.
Go to WAN > NCSI .
3.
Identify a port to configure.
4.
Configure the NCSI settings.
NCSI Service
Setting User Action
Enable or disable the Network Connectivity Status Indicator (NCSI) service.
Tip
The NCSI periodically performs tests to check the speed and status of network connections.
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Setting
Checking Method
User Action
Select the checking method for the NCSI service:
• QNAP : The WAN port pings ncsi.qnap.com to check the network connection.
• Default gateway : The WAN port pings the port's default gateway to check the network connection.
• Custom address : The WAN port pings the specified domain or IP address to check the connection.
This option requires you to specify a domain name or IP address.
5.
Click Apply .
Network Manager updates the NCSI settings.
Configuring Physical Port Settings
1.
Open Network Manager.
2.
Go to Advanced Settings > Physical Port Definition .
3.
Identify a port to configure.
4.
Modify the port definition.
Definition
WAN
LAN
VNF
User Action
Select to use the port for wide area networks (WANs).
Select to use the port for local area networks (LANs).
Select to use the port for virtual network functions (VNFs).
Important
The port definition cannot be modified when a DHCP server, port trunking, VLAN, or RADVD is enabled.
5.
Click Apply .
Network Manager updates the physical port settings.
Configuring Port Routing and Mapping
This section describes how to configure static route and port mapping settings on Network Manager.
Creating IPv4 and IPv6 Static Routes
This section controls the creation of static routes. Under normal circumstances, QNE automatically obtains routing information after it has been configured for Internet access. Static routes are only required in special circumstances, such as having multiple IP subnets located on your network.
1.
Open Network Manager.
2.
Go to Advanced Settings > Static Route > Static Route .
3.
Under Type , select the IP version.
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4.
Click Add Static Route .
The Static Route window appears.
5.
Configure the settings.
Destination
Metric
Port
Setting User Action
Specify a static IP address where connections are routed to.
Specify the number of nodes that the route will pass through.
Note
Metrics are cost values used by routers to determine the best path to a destination network.
Select the interface that connections should be routed through.
IPv4 Static Route
Netmask
Gateway
IPv6 Static Route
Prefix length
Specify the IP address of the destination's netmask.
Specify the IP address of the destination's gateway.
Next hop
Specify the prefix length for the adapter.
Tip
Obtain the prefix and the prefix length information from your ISP.
Specify the IP address of the closest or most optimal router in the routing path.
6.
Click Apply .
Network Manager creates the static route.
Tip
To delete a static route, select the static route type, select the static route checkbox and click Delete .
Adding a 1:1 Network Address Translation (NAT) Rule
1.
Open Network Manager.
2.
Go to Advanced Settings > 1:1 NAT & Port Forwarding .
3.
Click Add Rule .
The Add Rule window appears.
4.
Configure the rule settings.
Port
Type
LAN IP
Setting
Select a port.
Select 1:1 NAT .
Specify the LAN IP address.
User Action
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Setting
Allowed remote IPs
User Action
Specify one or more remote IP addresses.
Note
Leaving this field blank allows access from any remote
IP address.
Enter a description for the rule.
Description
5.
Click Apply .
Network Manager adds the rule.
Adding and Configuring a Port Forwarding Rule
1.
Open Network Manager.
2.
Go to Advanced Settings > 1:1 NAT & Port Forwarding .
3.
Click Add Rule .
The Add Rule window appears.
4.
Configure the rule settings.
Port
Type
WAN service port
LAN IP
LAN service port
Setting
Allowed remote IPs
Description
5.
Click Apply .
Network Manager adds the port forwarding rule.
Select a port.
Select Port forwarding .
User Action
Specify the type of WAN service for the rule.
Specify the LAN IP address.
This field displays LAN service port information.
Specify one or more remote IP addresses.
Note
Leaving this field blank allows access from any remote IP address.
Enter a description for the rule.
Configuring Virtual Network Settings
This section describes how to configure the virtual network settings in Network Manager.
Adding and Configuring a VLAN
1.
Open Network Manager.
2.
Go to LAN > VLAN .
3.
Click Add VLAN .
4.
The Add VLAN window appears.
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5.
Configure the VLAN settings.
Setting
LAN interface
VLAN ID
Description
Fixed IP address
Subnet mask
Use static IPv6 address
User Action
Select a port or trunking group as the LAN interface.
Specify a VLAN ID.
Important
• The VLAN ID must be between 1 and 4094.
• Make a note of the VLAN ID before completing this process. If the VLAN ID is lost, the network settings will need to be reset.
Enter a description for the VLAN.
Specify a fixed IP address.
Tip
Examine your network setup for guidance on how to best configure these settings.
Specify the subnet mask used to subdivide your IP address.
Select this option to use IPv6 instead of IPv4. When selected, you must specify the following information:
• Fixed IP Address
• Prefix length
Tip
Obtain the prefix length information from your network administrator.
6.
Click Apply .
Network Manager adds the VLAN.
Enabling OVS-DPDK on Native Ports
The Open Virtual Switch with Data Plane Development Kit (OVS-DPDK) is an open source distributed, multilayer virtual switch that enables fast packet forwarding by enabling DPDK. You can enable OVS-DPDK to accelerate quick network function virtualization (NFV) deployment.
1.
Open Network Manager.
2.
Go to Advanced Settings > Network CPU Management > OVS-DPDK .
3.
Select Enable OVS-DPDK .
Important
You must restart to finalize this step.
4.
Go to Advanced Settings > Network CPU Management > Enabled Ports .
5.
Select the required native ports.
6.
Click Apply .
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Network Manager enables OVS-DPDK acceleration on the selected native ports.
Allocating CPU Resources
This section describes how to allocate shared and dedicated CPU resources on your device using Network
Manager.
1.
Open Network Manager.
2.
Go to Advanced Settings > Network CPU Management .
3.
Identify a native port.
4.
Click .
The Allocate CPU Resources window opens.
5.
Select a CPU allocation method.
Shared
Method
Dedicated
Description
Allows you to share CPU cores with other applications and services.
Allows you to dedicate CPU cores to the native port. Dedicated cores are not available to external NIC ports.
6.
Select the required number of CPU cores and threads.
Note
• You can allocate only two threads for native port CPU resources.
• CPU cores reserved for system operations cannot be selected.
7.
Click Save .
Network Manager allocates the CPU resources to the native port.
Monitoring Network Settings
This section describes how to access and monitor network operations in Network Manager.
Viewing Port Configurations
1.
Open Network Manager.
The Overview page opens and displays the following information:
Item User Action
Click to view the WAN settings enabled on the native port.
View the following information:
• Current WAN IP address
• Primary DNS server
• Secondary DNS server
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Item User Action
Click to view the LAN settings enabled on the native port.
View the following information:
• Current LAN IP address
• VLAN ID
Click to view ports enabled with virtual network functions.
Navigation
Click to navigate forward on the overview section.
Click to navigate back on the overview section.
Viewing Service Chaining Configurations
1.
Open Network Manager.
Service chaining information is displayed on the Overview page.
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2.
To configure service chaining, click Go to Service Composer .
Service Composer application opens.
Deleting Network Settings
This section describes how to delete network settings in Network Manager.
1.
Open Network Manager.
2.
Identify a network setting.
3.
Click .
A confirmation message appears.
4.
Click Delete .
Network Manager deletes the network setting.
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4. Service Composer
About Service Composer
Service Composer allows you to assign and provision physical and virtual network elements to create and manage services in a virtual environment. You can map these services to different composite applications, such as SD-WAN, security, and servers. With Service Composer you can simplify complex services or create new services using virtual components.
Installation and Navigation
This section describes how to install Service Composer on your device and how to navigate through the various elements of the application.
System Requirements
Service Composer is available in the QNAP App Center.
Category
Hardware
Software
Requirements
A compatible QNAP device.
• QNE 1.0.2 or later
• Virtualization Station
For details, see Virtualization Station and Virtualization Station System
Requirements .
Installing Service Composer
1.
Go to App Center.
2.
Enter Service Composer in the search bar.
The Service Composer app installation package appears.
3.
Download Service Composer.
4.
Click Install .
QNE installs Service Composer.
Service Composer Elements
This section illustrates the various Service Composer elements that you can use to configure composite applications.
Tool Icon
Toolbar
Tool Description Description
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Tool Icon
Cursor
Tool Description
Move
Service connector
Comment
Undo
Redo
Bring to Front
Send to Back
Group
Ungroup
Delete
Zoom in
Zoom out
Zoom percentage
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Description
Performs the following functions:
• Selects and drags individual components on to the canvas
• Displays the following VM options when you right-click the cursor:
• Start
• Suspend
• Shutdown
• Force shutdown
• Highlights service connectors
Drags the canvas within the Service Composer application
Connects two service components by adding an adapter
Adds comments on the canvas
Performs the undo function
Note
You cannot undo an action after applying changes to the canvas.
Performs the redo function on an undone action
Changes the stack layer by bringing a component to the top of the stack
Changes the stack layer by sending a component to the bottom of the stack
Groups service components to form a composite application
Ungroups a grouped composite application
Deletes a composite application or a specific service components
Displays a smaller area of the canvas
Displays a wider area of the canvas
Displays a smaller or wider area of the canvas
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Tool Icon
Left Panel
Refresh
More
Tool Description
Canvas display mode
Software Component
Virtual Network Function (VNF) ports
Description
Refreshes the canvas contents
Displays the canvas in the following modes:
• Basic : Displays the basic service connectors in a composite application
• Advanced : Displays all the service connectors in a composite application
Prints the current Service Composer canvas
• Help : Displays the Help document for more information on Service Composer
• About : Displays the application information including the version number
Displays the following software components:
• Virtual machine
• Virtual Switch
• QuWAN vRouter
• Virtual QNE WAN
For details, see Adding a Software Component .
Displays the list of VNF ports
For details, see Adding and Configuring VNF Ports
.
Service Composer Canvas
The Service Composer canvas is a graphical tool that enables users to model software components and
VNF ports that serve as part of composite applications.
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Using Service Composer
This section describes how to add and configure software components and VNF ports to create composite applications through service chaining.
Software Components
The following software components can be added and configured in Service Composer:
Software Component
Virtual Machine
Virtual Switch
Virtual QNE WAN
Description
A virtual machine is a software computing resource that uses files named
"images" to run software programs and applications in a virtual environment.
VMs can be deployed as standalone operating systems or virtual applications.
A virtual switch is a virtual network component that allows virtual machines
(VMs) to communicate with each other or with networks outside the virtual infrastructure.
The virtual QNE WAN function establishes connections between the physical
WAN interface and a virtual switch.
VNF Ports
Virtual Network Function (VNF) ports are virtual elements within a network with well-defined external interfaces and network functions such as DHCP, firewall, switches, routers, and WAN optimizers. VNFs can be configured in QNE Network Manager.
Adding Software Components
1.
Open Service Composer.
2.
Select .
3.
Identify a software component from the list.
4.
Click and drag the software component icon on to the canvas.
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5.
Click Apply .
Service Composer adds the software component to the canvas.
Adding and Configuring VNF Ports
This section describes how to configure and add Virtual Network Function (VNF) ports in Service Composer.
1.
Open Service Composer.
2.
Click .
The Physical VNF Port page appears.
3.
Click Settings .
The Network Manager application opens.
4.
Identity a physical port in Advanced Settings > Physical Port Definition .
5.
Under VNF , enable the checkbox corresponding to the physical port.
6.
Click Apply .
A confirmation message appears.
7.
Click Yes .
Network Manager saves the settings.
8.
Reopen Service Composer.
9.
Identify the native port.
10.
Click and drag the icon on to the canvas.
11.
Select .
12.
Click the native port icon.
The connector line appears.
13.
Click on a software component.
Service Composer establishes a service chain between the physical VNF port and the software component.
14.
Click Apply .
Service Composer saves the settings.
Configuring VM Settings
1.
Open Service Composer.
2.
Identify a virtual machine or a QuWAN vRouter.
3.
Click the VM.
The Information page appears on the right panel.
4.
Click Settings.
The Virtualization Station application opens.
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5.
Configure the settings.
For details, see the Virtualization Station Help on QNE.
6.
Click Apply .
Service Composer saves the VM settings.
Configuring Virtual Switch Settings
1.
Click the virtual switch.
The Information page appears on the right panel.
2.
Click Settings .
The Virtual Switch window appears.
3.
Select the IP Address Management (IPAM) capability function.
Setting
Disable IPAM
Enable IPAM
User Action
Select if the virtual switch is connected to a VM that is preconfigured with a DHCP service enabled network segment.
Select to enable the IPAM capability on the virtual switch to forward traffic to the connected VNF.
Configure the static IPAM settings.
• Fixed IP address : Specify a fixed IP address.
• Subnet mask : Specify the subnet mask used to subdivide your
IP address.
4.
Click Apply .
Service Composer saves the settings.
Configuring Virtual QNE WAN Settings
1.
Open Service Composer.
2.
Click and drag Virtual QNE WAN on to the canvas.
3.
Click Virtual QNE WAN .
The Information page appears on the right panel.
4.
Click Settings.
The Network Manager application appears.
5.
Click .
The WAN Configuration window appears.
6.
Configure the WAN IP settings.
Setting
Obtain IP address settings automatically via DHCP
User Action
Select this option to automatically obtain an IP address.
If the network supports DHCP, the device automatically obtains the IP address and network settings.
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Static IP
Setting User Action
Select this option to manually specify an IP address.
Manually assign a static IP address. You must specify the following information:
• Fixed IP Address
• Subnet Mask
• Default Gateway
Select Use static IPv6 address to use IPv6 instead of IPv4. When selected, you must specify the following information:
• Fixed IP Address
• Prefix length
Tip
Obtain the prefix length information from your network administrator.
• Default Gateway
• DNS Server 1
• DNS Server 2
7.
Specify the metric value between 100 and 9999.
8.
Click Apply .
Network Manager saves the virtual QNE WAN settings.
Advanced Composite Applications
This section describes how to configure and manage advanced composite service applications using Service
Composer components on the canvas. You can compose a service which combines operations specified in several back-end services.
Creating QuWAN vRouter Composite Application
This section describes how to configure a QuWAN vRouter application using Service Composer.
1.
Log on to QNE with your QNAP ID.
2.
Configure VNF ports.
a.
Open Network Manager.
b.
Go to Advanced Settings > Physical Port Definition .
c.
Enable VNF on two native ports.
d.
Click Apply .
A confirmation message appears.
e.
Click Yes .
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3.
Open Service Composer.
4.
Click and drag QuWAN vRouter on to the canvas.
5.
Double-click QuWAN vRouter Unconfigured .
6.
Click Start .
The QuWAN vRouter Settings window appears.
7.
Configure the QuWAN_Port 1 settings.
a.
Click .
The QuWAN_Port 1 settings window appears.
b.
Configure the WAN IP settings.
Obtain IP address settings automatically via DHCP
Static IP
PPPoE
ISP Line Rate
Description
Setting User Action
Select this option to automatically obtain an IP address.
If the network supports DHCP, the device automatically obtains the IP address and network settings.
Select this option to manually specify an IP address.
Manually assign a static IP address. You must specify the following information:
• Fixed IP Address
• Subnet Mask
• Default Gateway
Select this option to specify a username and password for
Point-to-Point Protocol over Ethernet (PPPoE).
Specify the gross bit rate of the physical layer.
Specify a description for the WAN port.
c.
Select a native port.
d.
Click Apply .
QuWAN vRouter updates the Port1 settings.
8.
Configure the QuWAN_Port8 settings.
a.
Click .
The QuWAN_Port 8 settings window appears.
b.
Configure LAN IP settings.
Fixed IP address
Subnet Mask
Setting User Action
Specify a fixed IP address.
Specify the subnet mask used to subdivide your IP address.
9.
Configure the DHCP server settings.
Important
Enable DHCP server is enabled by default.
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This setting cannot be disabled. QuWAN vRouter automatically obtains the IP address using
DHCP to complete the configuration.
Subnet Mask
Lease Time
Setting
Start IP Address
End IP Address
Default Gateway
Primary DNS Server
Secondary DNS Server
User Action
Specify the starting IP address in a range allocated to DHCP clients.
Specify the ending IP addresses in a range allocated to DHCP clients.
Specify the subnet mask used to subdivide your IP address.
Specify the length of time that an IP address is reserved for a DHCP client. The IP address is made available to other clients when the lease expires.
Specify the IP address of the default gateway for the DHCP server.
Specify a DNS server for the DHCP server.
Specify a secondary DNS server for the DHCP server.
Note
QNAP recommends specifying at least one DNS server to allow URL lookups.
Enter a description for the LAN port.
Description a.
Click Apply .
b.
Click Next .
Service Composer starts installing the QuWAN vRouter.
10.
Configure the device settings.
Region
Site
Setting User Action
Select a region.
Note
Click Add Region to create a new region in the organization.
Select a site.
QuWAN device name
Device role
Note
Click Add Site to create a new site in the organization.
Specify a QuWAN name for the device.
Select from the following:
• Hub
• Edge
11.
Click Next .
Service Composer configures the device settings.
12.
Click Finish .
13.
Click Apply .
Service Composer saves the QuWAN vRouter settings.
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Creating a Virtual Firewall Application
This section describes how to configure a virtual firewall application using service chaining.
1.
Create a virtual firewall application.
a.
Open Service Composer.
b.
Click and drag VM on to the canvas.
c.
Double-click the unconfigured VM.
The Create VM page appears.
d.
Select Firewall as the VM type.
e.
Click Next .
f.
Select a VNF mode.
Router
Bridge
Setting g.
Click Next .
h.
Under Category , select VNF .
i.
Select pfSense .
Description
The VNF behaves as a virtual router and works in isolation from the physical network.
The VNF behaves as a repeater and monitors incoming and outgoing traffic from the VM.
Note
You can also install any third-party virtual firewall application while on the Create VM page.
j.
Click Apply .
Service Composer installs the virtual firewall application.
k.
Click Apply .
Service Composer saves the virtual firewall application.
2.
Configure the virtual firewall settings in Virtualization Station.
a.
Open Virtualization Station.
b.
Under the VM list, identify the pfSense VM.
c.
Click Settings .
d.
Configure the VM settings.
For details, see Installing pfSense on a QNAP Device .
Service Composer saves the settings.
Creating an Anti-Intrusion Composite Application
Service Composer allows you to configure anti-intrusion mechanisms such as Intrusion Detection Systems
(IDS) and Intrusion Prevention Systems (IPS) to protect your virtual computing and networking resources.
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By configuring IDS and IPS virtual machines, you can chain services to secure other composite applications in the system.
1.
Create an anti-intrusion application.
a.
Open Service Composer.
b.
Click and drag VM on to the canvas.
c.
Double-click the unconfigured VM.
The Create VM page appears.
d.
Select a VM type.
IDS
IPS
VM Type Description
Monitors events on the network and analyzes them for possible security threats.
Performs security checks and prevents possible security threats to the network.
Note
You can also install any third-party virtual anti-intrusion application while on the Create VM page.
e.
Select a VNF mode.
Router
Bridge
Setting Description
The VNF behaves as a virtual router and works in isolation from the physical network.
The VNF behaves as a repeater and monitors incoming and outgoing traffic from the VM.
f.
Click Next .
g.
Under Category , select All Apps .
h.
Select the VM application.
i.
Click Apply .
Service Composer installs the anti-intrusion application.
j.
Click Apply .
Service Composer saves the anti-intrusion application.
2.
Configure the anti-intrusion settings on Virtualization Station.
a.
Open Virtualization Station.
b.
Under the VM list, identify the VM.
c.
Click Settings .
d.
Configure the VM settings.
For details, see the Virtualization Station Help on QNE.
Service Composer saves the settings.
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Creating a Guest Operating System
This section describes how to create a guest OS using Service Composer.
1.
Open Service Composer.
2.
Click and drag VM on to the canvas.
3.
Double-click the unconfigured VM.
The Create VM page appears.
4.
Select an operating system.
5.
Click Next .
6.
Select a VNF mode.
Router
Bridge
Setting Description
The VNF behaves as a virtual router and works in isolation from the physical network.
The VNF behaves as a repeater and monitors incoming and outgoing traffic from the VM.
7.
Click Next .
8.
Under Category , select Utilities .
9.
Select from the following:
• Import VM
• Create VM
10.
Click Apply .
The Open Virtualization Station window appears.
11.
Click OK .
The Virtualization Station application opens.
12.
Configure the guest OS settings on Virtualization Station.
For details, see the Virtualization Station Help on QNE.
Service Composer saves the settings.
Grouping a Composite Application
1.
Open Service Composer.
2.
Select all the elements of a composite application.
3.
Click .
Service Composer groups the composite application.
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Deleting Composite Applications and Software Components
This section describes how to delete a composite application or software component in Service Composer.
Note
Ensure that the composite application or software component is shut down before performing the delete operation.
1.
Open Service Composer.
2.
Identify a composite application or software component.
3.
Select the grouped area or the software component on the canvas.
4.
Click .
A confirmation message appears.
5.
Click OK .
Service Composer deletes the composite application or the software component.
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5. myQNAPcloud
myQNAPcloud is a service that allows you to access, manage, and share files stored on your QNAP devices remotely through the internet.
Getting Started
1.
Create a QNAP ID.
For details, see
2.
Select a mode.
For details, see
.
3.
Optional: Configure any of the following settings.
Settings
AMIZ Cloud Agent myQNAPcloud Link
DDNS
SSL certificates
Description
Note
This service is only available in the Cloud Management Mode.
AMIZ Cloud Agent helps you collect the system analytics of your QNAP device and send the data to AMIZ Cloud. It also allows your device to receive cloud instructions in Cloud Management Mode.
This service is enabled by default.
For details, see
Restoring the AMIZ Cloud Agent Connection .
myQNAPcloud Link allows you to access your device on the myQNAPcloud website or through mobile apps and client utilities without changing your router settings. Using shared links, you can also simultaneously download and sync files to a remote NAS without needing to first save them to client device.
This service is enabled by default.
My DDNS allows you to specify a dedicated myQNAPcloud subdomain name that you can use to access your device on the internet. For details, see
myQNAPcloud allows you to add SSL certificates to help secure your network communication. You can either download and install a myQNAPcloud or Let's
Encrypt certificate.
For details, see
Installing an SSL Certificate .
Account Setup
Before using myQNAPcloud services, you must first create a QNAP ID and then configure required settings using your QNAP ID.
Creating a QNAP ID
QNAP ID allows you to manage your QNAP devices and services. You can create a QNAP ID by using your email address, phone number, or social media account.
Creating a QNAP ID With Email or Phone Number
1.
Go to https://account.qnap.com/ .
The QNAP Account login page displays.
2.
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The Create Account screen appears.
3.
Specify a nickname, a valid email address or phone number, and a password.
4.
Read and acknowledge the Terms of Service and Privacy Policy.
5.
Click Sign Up .
The Data Privacy Notice box appears.
6.
Read the notice, and then click I Agree . myQNAPcloud sends a verification email or message.
7.
Confirm the registration.
Your QNAP ID is activated.
Tip
The registration link automatically expires in 15 days. You can go to QNAP Account to send a new activation email.
Creating a QNAP ID With Social Media
1.
Go to https://account.qnap.com/ .
The QNAP Account login page displays.
2.
Click Create Account .
The Create Account screen appears.
3.
Click Google or Facebook .
The Data Privacy Notice box appears.
4.
Read the notice, and then click I Agree . myQNAPcloud prompts you to log into the selected account.
5.
Complete the account creation wizard.
Your QNAP ID is created.
Creating an Organization
Cloud Management Mode requires you to create an organization in QNAP Account.
1.
Go to https://account.qnap.com/ .
2.
Sign in using your QNAP ID or social media account.
3.
Click Organization .
4.
Click Create Organization .
5.
Specify the organization information.
a.
Specify the organization name.
b.
Select a country from the list.
c.
Select the approximate number of members in your organization.
d.
Optional: Specify the website URL.
e.
Optional: Specify a contact number.
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6.
Click Next .
7.
Optional: Create a group.
a.
Click Create Groups .
b.
Specify the group name.
c.
Optional: Add a description.
d.
Click Create .
8.
Click Next .
9.
Optional: Invite administrators.
When you create an organization, you are automatically assigned as an administrator.
a.
Click Invite Administrators .
b.
Specify an email address associated with a QNAP ID.
c.
Optional: Select a group.
d.
Optional: Add a description.
e.
Click Add .
Tip
You can invite multiple administrators at a time.
f.
Click Done . myQNAPcloud sends an invitation email or message.
The organization is created and added to the Organization dashboard.
Mode Selection
QNE provides two operating modes to address your different business needs. You can choose a mode in myQNAPcloud and switch modes anytime.
Mode
Stand-alone
Cloud Management
Description
This mode is useful for managing only the local device. You must log in with local accounts to manage the device. However, you can still remotely access the device using myQNAPcloud service.
This mode is suitable for organizations with multiple remote devices. Enabling this mode gives administrators access permissions to connected QNAP devices. This allows IT professionals to manage remote devices using AMIZ
Cloud, a portal designed for centrally operating, configuring, and monitoring various devices in the cloud.
Organization owners and authorized administrators can either log in with their
QNAP IDs or with their local accounts.
Enabling Stand-alone Mode
1.
Log on to QNE.
2.
Open myQNAPcloud.
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3.
Under Stand-alone Mode , click Get started using a QNAP ID .
The Quick Start for Stand-alone Mode wizard opens.
4.
Specify your QNAP ID and password.
5.
Click Sign In .
6.
Specify a device name containing up to 30 alphanumeric characters.
You may reuse an existing device name. The device currently using this name will be deregistered from myQNAPcloud.
7.
Click Next .
8.
Enable services.
Service myQNAPcloud Link
Server Mode (DDNS)
Description
You can configure access controls for myQNAPcloud Link.
• Private : Only you can find and remotely access your device via myQNAPcloud.
• Public : Everyone can find your device with your device name and remotely access published services on your device via myQNAPcloud.
• Custom : Only invited users can find and access your device. If users without permissions try to access your device with a SmartURL, they will not be able to connect to the device.
Dynamic Domain Name Service (DDNS) allows you to automatically map a domain name to the dynamic IP address of your device. With this service, users can connect to your device using the following URL without knowing the current
IP address: [your_device_name].myqnapcloud.com
9.
Click Apply .
Stand-alone Mode is enabled.
Enabling Cloud Management Mode with a QNAP ID
Before you can enabling Cloud Management Mode with your QNAP ID, you must first create an organization on QNAP Account.
1.
Log on to QNE.
2.
Open myQNAPcloud.
3.
Under Cloud Management Mode , click Get started using a QNAP ID .
The Quick Start for Cloud Management Mode wizard opens.
4.
Specify your QNAP ID and password.
5.
Click Sign In .
6.
Select an organization from the list.
If there are no available organizations, myQNAPcloud prompts you to create one. For details, see
7.
Select a site from the list.
If you haven't created any sites, you can select the default site or click Create .
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8.
Click Next .
9.
Specify a device name containing up to 30 alphanumeric characters.
You may reuse an existing device name. The device currently using this name will be deregistered from myQNAPcloud.
10.
Click Next .
The wizard displays a list of services that are enabled by default.
11.
Click Apply .
Cloud Management Mode is enabled.
Enabling Cloud Management Mode with an AMIZ Cloud Join Key
You can generate a join key from AMIZ Cloud and send the key to a device administrator to enable Cloud
Management Mode on the device. For details on how to generate a join key, see
1.
Log on to QNE.
2.
Open myQNAPcloud.
3.
Under Cloud Management Mode , click Get started using an AMIZ Cloud join key .
The Quick Start for Cloud Management Mode wizard opens.
4.
Specify the join key.
5.
Click Register .
The wizard displays a list of services that are enabled by default.
6.
Click Apply .
Cloud Management Mode is enabled.
Switching Modes
You can switch between Stand-alone Mode and Cloud Management Mode anytime in myQNAPcloud according to your needs.
Important
AMIZ Cloud only functions in Cloud Management Mode. After you switch from Cloud
Management Mode to Stand-alone Mode, all services related to AMIZ Cloud will not be available.
1.
Log on to QNE.
2.
Open myQNAPcloud.
3.
Beside Mode , select a different mode from the list. myQNAPcloud 77
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Mode Switch
From Cloud Management Mode to Stand-alone
Mode
From Stand-alone Mode to Cloud Management
Mode
User Action a.
Select Stand-alone Mode .
The Switch to Stand-alone Mode window appears.
b.
Click Switch .
The Quick Start for Stand-alone Mode wizard appears.
c.
Follow the on-screen instructions to complete the setup.
For details, see Enabling Stand-alone Mode
.
a.
Select Cloud Management Mode .
b.
Click Switch .
The Quick Start for Cloud Management Mode wizard appears.
c.
Follow the on-screen instructions to complete the setup.
For details, see Enabling Cloud Management
.
Basic Operations and Service Statuses
You can perform some basic operations and monitor the status of each myQNAPcloud service on the
Overview screen.
The list of available services varies depending on the selected mode.
Basic Operations
Icon User Action
Click this to open the AMIZ Cloud Portal.
The AMIZ Cloud Portal provides a central management platform for QuCPE devices.
Note
This button is only available in Cloud Management Mode.
• In Cloud Management Mode, click this to switch between organizations.
The Quick Start for Cloud Management Mode wizard appears. Follow the on-screen instructions to complete the configuration. For details, see
Enabling Cloud Management Mode with a QNAP ID
.
• In Stand-alone Mode, click this to switch between QNAP IDs.
The Quick Start for Stand-alone Mode wizard appears. Follow the onscreen instructions to complete the configuration. For details, see
.
Click this to sign out of myQNAPcloud.
Note
When Cloud Management Mode is enabled, you must first unregister the device before you can sign in with a different account.
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Icon User Action
Click this to modify your device name.
Click this to copy the SmartURL to your clipboard.
Service Status
Normal
Abnormal
Status
Enabled
Disabled
Not Installed
Description
This service is connected to both the Internet and the cloud server.
This service is connected to the Internet but is unable to connect to the cloud server.
This service is enabled and functioning properly.
This service is disabled.
This service is not yet installed.
Remote Access Management myQNAPcloud allows you to configure settings and manage services designed to facilitate remote access and ensure secure connection.
Restoring the AMIZ Cloud Agent Connection
This service is enabled by default. If there are issues with the connection, complete the following steps.
Important
AMIZ Cloud Agent is only available in Cloud Management Mode.
1.
Open myQNAPcloud.
2.
Go to AMIZ Cloud Agent .
3.
Click Reconnect .
Enabling myQNAPcloud Link
Important
When Cloud Management Mode is enabled, myQNAPcloud Link cannot be disabled.
1.
Open myQNAPcloud.
2.
Go to myQNAPcloud Link .
3.
Enable myQNAPcloud Link .
Tip
If there are issues with the connection, click Reconnect .
Configuring DDNS Settings myQNAPcloud provides DDNS service to map domain names to dynamic IP addresses. This helps you simply your connection to the device.
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Important
If your device is in Cloud Management Mode, you must log in to the device with your
QNAP ID in order to make any changes to the settings.
1.
Open myQNAPcloud.
2.
Go to DDNS .
3.
Enable My DDNS .
4.
Perform any of the following tasks.
Task
Change the myQNAPcloud DDNS domain name
Update myQNAPcloud
Manually configure the
DDNS IP address
User Action a.
Click .
The Change Device Name Wizard appears.
b.
Specify a device name containing up to 30 alphanumeric characters.
c.
Click Apply .
Click Update .
Note
You can only modify the IP address in Stand-alone Mode.
a.
Click Settings .
The Public IP Address window appears.
b.
Select an option.
• Use WAN interface : When multiple WAN ports are available, you can select which WAN interface to use for monitoring IP changes.
• Assign static IP addresses : myQNAPcloud binds the DDNS to the specified static IP address regardless of changes to the network environment.
• Automatically obtain IP address : myQNAPcloud automatically detects the WAN IP.
c.
Click Apply .
Installing an SSL Certificate
Important myQNAPcloud SSL web service and Let's Encrypt certificates can only be used with the myQNAPcloud domain.
1.
Open myQNAPcloud.
2.
Go to SSL Certificate .
3.
Download and install a certificate. myQNAPcloud 80
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Type myQNAPcloud
SSL web service certificate
Let's Encrypt certificate
Description
This certificate provides a secure environment for exchanging confidential information online and confirms the identity of your site to employees, business partners, and other users.
Hover the mouse pointer over myQNAPcloud and then click Download and install .
User Action
Let's Encrypt is a free, automated, and open certificate authority that issues domain-validated security certificates. You can install Let's Encrypt certificates with the myQNAPcloud DDNS service. You can choose to automatically renew this certificate before it expires.
a.
Important
To apply the SSL certificate, you must purchase the SSL
Certificate License from QNAP
Software Store and activate the license in License Center. This certificate should match the specified device region. For example, if your device region is set to Global , you must purchase a Global Domain license.
For details, see
and
.
Hover the mouse pointer over myQNAPcloud
The
Certificate
and then click
Download and install .
Download & Install SSL
window appears.
b.
Specify a valid email address.
This address is required for the Let's
Encrypt account registration.
c.
Optional: Select Automatically renew domain before expiration.
d.
Click Confirm .
myQNAPcloud applies the certificate and displays the details.
Tip
To delete the certificate from the device, click Remove .
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6. AMIZ Cloud
AMIZ Cloud is a cloud management platform that allows IT professionals to centrally deploy, operate, and monitor various devices, virtual machines, and containerized applications, providing flexible and reliable solutions for building and managing enterprise-level networks and IT infrastructure.
About AMIZ Cloud
AMIZ Cloud is designed for centrally managing various devices in the cloud. After creating an organization and specifying user roles, you can add devices to your organization by using an AMIZ Cloud join key or specifying hardware information. Owners and administrators in your organization can manage, operate, and configure connected devices and also deploy virtual machines or containers on these devices. You can create alert policies to receive notifications for specific events and view the comprehensive dashboard to monitor the status of your devices.
To access AMIZ Cloud, click your QNAP ID.
on the QNE task bar or go to https://amizcloud.qnap.com/ and sign in with
Important
You can only manage devices that are in Cloud Management Mode. For details, see
.
Organization Setup
AMIZ Cloud and Organizations
Before you can start deploying devices, you must first set up an organization for your business in QNAP
Account. AMIZ Cloud automatically creates a default organization the first time you sign in to AMIZ Cloud using your QNAP ID. You can edit this organization or create more organizations for your business so that you can add devices to different organizations according to your needs. AMIZ Cloud supports managing and monitoring devices across multiple organizations.
Organization Privileges
QNAP Account provides two user roles: organization owners and administrators. Owners can manage devices that belong to their own organizations. After creating an organization, you are the default owner of this organization. You can then invite users to your organization as administrators to help manage devices in this organization. You can also grant owner privileges to up to 5 administrators for each organization.
Creating an Organization
1.
Go to https://account.qnap.com/ .
2.
Sign in with your QNAP ID.
3.
Click Organization .
4.
Click Create Organization .
5.
Specify the following information.
• Organization name
• Country
• Size : the number of members in your organization
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• Website : the official website of your organization
• Contact number
6.
Click Next .
7.
Optional: Create a group.
a.
Click Create Groups .
The Create Groups window appears.
b.
Specify a group name.
c.
Specify a description.
d.
Click Create .
8.
Click Next .
9.
Optional: Invite users to your organization as administrators.
a.
Click Invite Administrators .
The Invite Administrators window appears.
b.
Specify the QNAP ID (email address or phone number) of a user.
Tip
You can click to select a user from your contact list.
c.
Assign the user to a group.
d.
Click Add .
QNAP Account sends an invitation letter to the specified email address. After accepting the invitation, the user becomes an administrator of your organization.
10.
Click Done .
The organization is created.
You can now add devices to this organization. For details, see
Managing an Organization
Organization owners can configure settings for their own organizations. Administrators can only view the information of organizations that they have joined.
1.
Go to https://account.qnap.com/ .
2.
Sign in with your QNAP ID.
3.
Click Organization .
4.
Select an organization.
5.
Perform one or more of the following tasks.
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Task
Edit organization information
Create a group for the organization
User Action a.
Click .
b.
Select Edit .
c.
Specify the organization information.
d.
Click Edit .
a.
Click the Group section.
b.
Select the Group tab.
c.
Click Create Groups .
The Create Groups window appears.
d.
Specify the group information.
e.
Select administrators.
f.
Click Create .
Create a site for the organization a.
Click the Group section.
Invite users to the organization as administrator b.
Click the Site section.
c.
Click Create Site .
The Create Site window appears.
d.
Specify the site information.
e.
Click Create .
a.
Click the Group section.
Export the activity log b.
Select the Account List tab.
c.
Click Invite Administrators .
The Invite Administrators window appears.
d.
Click Invite Administrators .
e.
Specify the QNAP ID and description of a user.
f.
Click Add .
g.
Add more users if needed.
h.
Click Invite .
a.
Click the Group section.
b.
Select the Activity Log tab.
c.
Click Export Activity Log .
The Export Activity Log window appears.
d.
Specify a date range.
e.
Click Apply .
f.
Click Download .
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Task
Edit administrator information
User Action a.
Click the Administrators section.
b.
Select the Account List tab.
c.
Select an administrator.
d.
Click .
The Edit Administrator Information window appears.
e.
Specify a description.
f.
Specify a status for the user.
• Active
• Suspended : A suspended administrator can no longer manage the devices of this organization.
g.
Grant or withdraw owner privileges.
Remove a group, site, or administrator from the organization h.
Click Close .
a.
Click the Group section.
b.
Select one of three tabs.
• Group
• Site
• Account List c.
Select one or more items from the list.
d.
Click Delete .
A confirmation message appears.
e.
Click Confirm .
Deleting an Organization
You can delete an organization if you no longer need to access or manage the devices in this organization.
Warning
Once you delete your organization:
• All your devices registered under this organization will be removed.
• Your purchased licenses will be permanently removed.
• All the data associated with this organization will be deleted and cannot be recovered.
1.
Go to https://account.qnap.com/ .
2.
Sign in with your QNAP ID.
3.
Click Organization .
4.
Select an organization.
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5.
Click .
6.
Select Delete .
The Permanently Delete Organization window appears.
7.
Specify the organization name to confirm the request.
8.
Select a reason for deleting this organization.
9.
Leave a comment to add extra information.
10.
Click Verify through email .
QNAP Account sends a confirmation message to the email address of the organization owner.
11.
Open the confirmation email in your email inbox.
12.
Read the email and understand the consequences of deleting this organization.
13.
Click Delete Organization .
You are redirected to a confirmation page.
14.
Read and agree to all the terms.
15.
Click Confirm .
QNAP Account deletes the organization.
After deleting an organization, you can no longer manage the devices in this organization with AMIZ Cloud services. To centrally manage these devices in the cloud again, you must create another organization and add your devices to the organization.
Deployment
This section explains how to deploy containers, devices, and virtual machines on AMIZ Cloud.
Adding a Device Using Hardware Information
1.
Go to AMIZ Cloud.
2.
Beside , select an organization.
3.
Select an organization.
4.
Click Actions .
5.
Click Add Devices .
6.
Click Add .
The Enter Hardware Information window appears.
7.
Configure the following settings.
Hostname
Setting User Action
Specify the hostname of the device.
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Cloud key
Serial number
Description
Site
Setting myQNAPcloud device name
User Action
Specify a unique myQNAPcloud device name.
Note
If you do not specify a device name, an alphanumeric suffix is automatically added to the hostname to create a unique device name.
Specify the cloud key listed on the asset tag of the device.
Specify the serial number of the device.
Specify the device description.
Select the preconfigured site from the drop-down menu.
Note
For details on creating a site in an organization, see
8.
Click Apply .
AMIZ Cloud adds the hardware information of your device.
Adding a Device Using an AMIZ Cloud Join Key
You can also deploy your device by creating an AMIZ Cloud join key and sending the join key configuration to the device administrator. You can deploy the device once you initialize the device on the myQNAPcloud website.
1.
Go to AMIZ Cloud.
2.
Click AMIZ Cloud Join Keys .
3.
Configure the join key settings.
a.
Click Create AMIZ Cloud Join Keys .
The Create AMIZ Cloud Join Keys window appears.
b.
Click Add .
c.
Configure the following.
Setting
Hostname myQNAPcloud device name
Description
Site
User Action
Specify the hostname of your device.
Specify a unique myQNAPcloud device name.
Note
If you do not specify a device name, an alphanumeric suffix is automatically added to the hostname to create a unique device name.
Specify the device description.
Select the preconfigured site from the drop-down menu.
Note
For details on creating a site in an organization, see
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Specify the email recipient.
e.
Click Create .
myQNAPcloud sends an email to the device administrator with instructions on how to deploy your device.
4.
Initialize the device on myQNAPcloud.
a.
Open the myQNAPcloud email that contains the join key information.
b.
Under QNAP Cloud Installation, click Go to the page .
The myQNAPcloud webpage containing the device information appears.
c.
Click Initialize .
The Smart Installation window appears.
d.
Follow the on-screen instructions of the wizard to complete the device initialization.
5.
Initialize the device on AMIZ Cloud.
a.
Go to AMIZ Cloud.
b.
Go to Manage > AMIZ Cloud Join Keys .
c.
Click located next to the hostname of the unconfigured device.
The Device Initialization window appears.
d.
Configure the device initialization settings.
Setting
Username
Password
Confirm password
Time zone
NTP server
Specify the device username.
User Action
Specify the device password.
Verify the password.
Select the device time zone.
Enter the network time protocol (NTP) server to synchronize the device clock with AMIZ Cloud organization time zone.
e.
Click OK .
AMIZ Cloud deploys your device.
Deploying a Virtual Machine
1.
Go to AMIZ Cloud.
2.
Beside , select an organization.
3.
Click Actions .
4.
Click Deploy Virtual Machines .
The Deploy Virtual Machines page appears.
5.
Select an image from the QNAP Marketplace list.
6.
Configure the image information.
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Under Select a Resource, click Edit .
b.
Configure the following.
VM name
Setting
CPU allocation
CPU
Memory
User Action
Specify a name used to identify the VM
Select one of the following for CPU allocation:
• Shared : Shares the specified CPU resources with other applications.
• Dedicated : Assign CPU resources specifically for this VM.
Specify the number of CPUs for the VM.
Specify the amount of memory required to run the VM.
c.
Click OK .
7.
Select the devices to deploy the VM on.
Tip
Beside Hostname, select the checkbox to select all devices.
8.
Configure the VM settings.
Setting
Default settings
Custom Settings
User Action
Enable the default VM settings preconfigured by the system.
Enable to modify the VM settings based on your requirements.
Configure the following:
• General : Specify the VM description and enable Start the VM automatically after creation .
• Network : Specify the number of network adapters required to deploy the VM.
• Others
• Restrict VM console access : Restrict access to use the
VM console for the standard VM user role. You can disable it by setting a VNC password.
• Set VNC password : Enable and specify the virtual network computing (VNC) password to encrypt the VM connection.
9.
Click Deploy Virtual Machines .
AMIZ Cloud deploys the VM on the selected devices.
Cloning a Virtual Machine
1.
Go to AMIZ Cloud.
2.
Beside , select an organization.
3.
Click Actions .
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4.
Click Clone Virtual Machine .
The Clone Virtual Machine page appears.
5.
Select a VM from the list of powered-off VMs.
6.
Configure the VM resources.
VM name
Setting
CPU allocation
CPU
Memory
User Action
Specify a name used to identify the VM
Select one of the following for CPU allocation:
• Shared : Shares the specified CPU resources with other applications.
• Dedicated : Assign CPU resources specifically for the cloned VM.
Specify the number of CPUs for the VM.
Specify the amount of memory required to run the VM.
7.
Configure the VM settings.
Setting
Default settings
Custom Settings
User Action
Enable the default VM settings preconfigured by the system.
Enable to modify the VM settings based on your requirements.
Configure the following:
• General : Specify the VM description and enable Start the
VM automatically after creation .
• Others
• Restrict VM console access : Restrict access to use the VM console for the standard VM user role. You can disable it by setting a VNC password.
• Set VNC password : Enable and specify the virtual network computing (VNC) password to encrypt the VM connection.
8.
Click Clone Virtual Machine .
AMIZ Cloud clones the selected VM on the device.
Deploying a Container
1.
Go to AMIZ Cloud.
2.
Beside , select an organization.
3.
Click Actions .
4.
Click Deploy Containers .
The Deploy Containers page appears.
5.
Select an image or application from the QNAP Marketplace list.
6.
Configure the image information.
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Under Specify Resources and Devices, click Edit .
b.
Configure the following.
Setting
CPU allocation
User Action
Select one of the following for CPU allocation:
• Shared : Shares the specified CPU resources with other applications.
• Dedicated : Assign CPU resources specifically for this container.
Specify the number of CPUs for the container.
Specify the amount of memory required to run the container.
CPU
Memory c.
Click OK .
7.
Select the devices.
Tip
Beside Hostname, select the checkbox to select all devices.
8.
Click Deploy Containers .
AMIZ Cloud deploys the container on the selected devices.
Duplicating a Container
1.
Go to AMIZ Cloud.
2.
Beside , select an organization.
3.
Click Actions .
4.
Click Duplicate Container .
The Duplicate Containers page appears.
5.
Select a container from the list.
6.
Specify the container resources.
Setting
Container name
CPU allocation
User Action
Specify the container name
Select one of the following for CPU allocation:
• Shared : Shares the specified CPU resources with other applications.
• Dedicated : Assign CPU resources specifically for this container.
Specify the number of CPUs for the container.
Specify the amount of memory required to run the container.
CPU
Memory
7.
Configure the container settings.
Setting
Default settings
Custom Settings
User Action
Enable the default container settings.
Enable to modify the container settings based on your requirements.
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Configure the custom settings.
Setting
General
Command
Networks
User Action
Configure the following:
• Enable or disable Pull the image from the registry before creating the container .
• Memory reservation : Reserve limited or unlimited memory for the container.
• Restart policy : Specify the restart policy from the drop-down list.
Configure the following:
• CMD : You can specify the command to override the default instruction provided by the container image.
• Entrypoint : Specify an entrypoint for running the container as an executable.
• Enable Allocate interactive and TTY processes for the container to allow interactive processes (like a shell) run on the container.
• Enable Run the container in privileged mode to allow the container access to all devices on the host machine.
Note
Privileged mode is disabled by default.
Configure the following:
• Hostname : Specify the container network hostname.
• MAC address : Specify the MAC address for the cloned container.
Tip
Environment
Labels
Click to generate a new MAC address.
• Exposed ports : You can view the exposed network ports defined by the container image.
Click Add Environment Variables to define variables and values that can be used in the container commands and arguments.
Click Add Label Key to add metadata to the duplicated container.
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Volumes
Setting User Action
Click Add Volume to select from the following.
• New volume : Specify a new volume and container for the duplicated container image.
• Container volume : Select the volume from a preconfigured container.
Note
You can select the volume file system from the following.
• Read/Write
• Read-only
• Existing volume : Select the volume from the existing list of volumes and define the path for the new container using the duplicated container image.
8.
Click Duplicate Container .
AMIZ Cloud duplicates the container from the selected container image.
Management
This section explains how to manage deployed containers, devices, and virtual machines on AMIZ Cloud.
Managing Devices
1.
Go to AMIZ Cloud.
2.
Go to Nodes > Devices .
3.
Select a device.
The Summary page appears.
4.
Click Action .
5.
Manage the following device settings.
Setting
Update Firmware
Description
Checks and installs the latest firmware automatically.
Warning
Do not power off your device during the firmware update process.
Important
• The update may require several minutes or longer, depending on your hardware configuration and network connection.
• All ongoing tasks will be suspended during the auto update of the stable version firmware.
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Setting Description
Update Software Components Checks and installs the latest updates of all the software components installed on the device.
Restart
Shutdown
Remove
Restarts the device.
Shuts down the device.
Removes the device from the AMIZ Cloud portal.
Important
Removing the device will also unregister the device from myQNAPcloud.
Managing Virtual Machines
1.
Go to AMIZ Cloud.
2.
Go to Nodes > Virtual Machines .
3.
Select a virtual machine.
The Summary page appears.
4.
Click Action .
5.
Perform the following VM settings.
Setting
Start
Reset
Shutdown
Force Shutdown
Suspend
Resume
Take Snapshot
Clone
Remove
Description
Starts a powered-off VM
Resets the VM
Performs an orderly shut down process on a running VM
Stops a running or unresponsive VM and forces it to shut down
Writes the VM memory to the disk and puts the VM to sleep mode
Suspending the VM saves its current state.
Resumes a VM from its suspended state
Creates a VM snapshot
Clones a powered-off VM
Removes the VM and its configuration from the device
Configuring VM Settings
1.
Go to AMIZ Cloud.
2.
Beside , select an organization.
3.
Go to Nodes > Virtual Machines .
4.
Identify a virtual machine.
5.
Click the VM name.
The VM Summary page appears.
6.
Go to Information > General .
7.
Configure the following VM settings.
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Important
Some settings are not accessible if the VM is running or suspended.
VM Settings
General
Networks
User Action
To configure the general VM settings, see
.
Configure the remaining settings.
• CPU Model : The CPU model used by the virtual machine
• CPU Allocation : Assign shared or dedicated CPU resources to the VM.
• Enable CPU Hot Add : Allows you to add CPU resources to a running VM. For details, see here .
• Enable memory sharing : Improves memory density on the host system by eliminating redundant copies of memory pages
• Enable dynamic memory allocation :
To add a network device to the VM, see Adding a Network Device to a VM .
To configure network settings, see
Configuring Network Settings .
To add a storage device to the VM, see
Adding a Storage Device to a VM .
To configure CD/DVD settings, see
.
To configure the VM console operations, see
Configuring Console Operation Settings
.
Storages
CD/DVD
Console
Operation
Others
Snapshots
Logs
To configure VM auto start settings, see Configuring Other Settings .
To configure the VM snapshot settings, see
To schedule a VM snapshot, see
Enabling a VM Snapshot Schedule
.
To monitor the VM logs, go to [VM_Name] > Monitor > Logs .
8.
Click Apply .
AMIZ Cloud saves the VM settings.
Managing Containers
1.
Go to AMIZ Cloud.
2.
Go to Nodes > Containers .
3.
Select a container.
The Summary page appears.
4.
Click Action .
5.
Perform the following container settings.
Setting
Start
Restart
Stop
Kill
Resume
Pause
Description
Starts the created or stopped container
Restarts the running container
Stops the running container
Terminates the running container without saving any unsaved changes
Resumes a container from its paused state
Pauses the running container
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Setting
Duplicate
Remove
Description
Duplicates the container
Removes the container and its configuration from the device
Configuring Container Settings
1.
Go to AMIZ Cloud.
2.
Beside , select an organization.
3.
Go to Nodes > Containers .
4.
Identify a container.
5.
Click the container name.
The Summary page appears.
6.
Go to Information > General .
7.
Configure the following container settings.
Container Settings
General
User Action
Configure the general container settings.
• Container name : Modify the container name.
• CPU : The number of CPU cores used by the container.
• CPU allocation : Assign shared or dedicated CPU resources to the container.
• Memory : The maximum amount of memory available to the container.
• Memory reservation : Reserve limited or unlimited memory for the container.
• Restart policy : Select one of the following for the restart policy options:
• No : The container does not automatically restart.
• On failure : The container automatically restarts only if it exits due to an error.
• Always : The container automatically restarts even if it was previously stopped.
• Unless stopped : The container does not automatically restart if it was previously stopped.
Networks
Volumes
Logs
Note
The restart policy determines whether or not a container also restarts when the server or application restarts.
View network-related settings of the container.
Monitor the container volume information.
To monitor the container logs, go to [Container_Name] > Monitor > Logs .
8.
Click Apply .
AMIZ Cloud saves the container settings.
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Monitoring
After deploying devices, virtual machines, and containers, you can monitor their status on the AMIZ Cloud dashboard and create alert policies to receive notifications for specific system events. You can also view various logs, alerts, and task history to prevent or troubleshoot system issues for your organization.
Viewing the Dashboard
AMIZ Cloud dashboard displays key information on deployed devices, virtual machines, containers. The dashboard visualizes the numbers of recent alerts in a line chart, allowing you to effectively monitor the status of your IT infrastructure and quickly respond to potential issues.
You can choose to view devices in all your organizations or only those in a specific organization by clicking the drop-down list beside . You can also specify a time range for the line chart of recent alerts.
Creating an Alert Policy
You can create alert policies in AMIZ Cloud to centrally monitor the CPU utilization, memory utilization, and network traffic on your devices. You can also send alert emails to specified recipients for system events. This allows IT administrators to respond promptly to potential system issues.
1.
Go to AMIZ Cloud.
2.
Beside , select an organization.
3.
Click Actions .
4.
Select Create Alert Policy .
Tip
If this is the first time you create an alert policy, you can also click Alert Policies from the left navigation pane and then click Create Alert Policy on this screen.
The Create Alert Policy screen appears.
5.
Specify a name and a description for this policy.
6.
Specify alert criteria.
a.
Select a category.
b.
Specify an upper or lower threshold for the selected category.
c.
Select a duration.
d.
Select a severity level.
7.
Select one or more devices.
8.
Specify the email address of one or more alert recipients.
9.
Click Create Alert Policy .
After creating an alert policy, you can view the policy from the alert list.
Note
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You may not be able to view certain policy details on the alert list if you are not granted permissions to access that information.
To edit or remove an alert policy, click beside this policy, and select Edit or Remove .
Viewing Logs and Alerts
AMIZ Cloud displays various logs, alerts, and task history in a sliding window, allowing you to view important system events and operations in one place. By default, this window is minimized and hidden at the bottom of the main screen. To view the content in the window, you can click to restore the window or click and hold
to drag the window to the desired height. To search for specific entries, click and specify keywords.
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7. HybridMount
HybridMount is a QNAP application that enables low-latency access to cloud storage through remote mounting of cloud services and remote devices. HybridMount also allows you to use caching for cloud services.
Installing HybridMount
Important
HybridMount is preinstalled on QNE. You can reinstall HybridMount to mount shared folders for File Station.
1.
Log on to QNE as administrator.
2.
Go to the Application Store , and then click .
A search box appears.
3.
Type HybridMount , and then press ENTER .
The HybridMount application appears in the search results.
4.
Click Install .
QNE installs HybridMount.
Supported Cloud Services
HybridMount supports the following cloud services:
Alibaba Cloud Object Storage
Service
Amazon Simple Storage (Amazon
S3)
Backblaze B2 Cloud Storage
Box Cloud Storage
Catalyst Cloud
Cloud Services
Google Drive File Storage hicloud S3
HiDrive Cloud Storage
HKT Cloud Storage
Huawei Cloud Object Storage
Service
IBM Cloud Cynny Space: Cloud Object storage
DigitalOcean Object Storage
DreamObjects Cloud Storage
Dropbox
Google Cloud Storage luckycloud S3
Microsoft Azure Storage
Microsoft OneDrive for Business
Microsoft OneDrive's Personal
Cloud Storage
Microsoft SharePoint
Oracle Cloud Infrastructure
QCloud IT
Qiniu Cloud
Rackspace Cloud
S3 Compatible Storage
OpenStack Swift
Wasabi Cloud Object Storage
WebDAV Cloud File Storage
Yandex.Disk
Remote Mounts
HybridMount provides two mounting modes to help you create a hybrid cloud environment on your device.
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File Cloud Gateway
Mode
Important
To mount more than two cloud services, you must purchase a license from the Software Store.
To access the Software Store, go to Licenses > Purchase
License .
Network Drive
Description
File Cloud Gateway mode allows you to mount cloud services and access their data in File Station and through protocols such as SMB, NFS, WebDAV, and FTP.
File Cloud Gateway mode also allows you to use caching for mounted cloud services by creating a cache space.
Note
HybridMount only allows the creation of cache spaces.
For details, see Mounting a Cloud Service Using File Cloud
Gateway .
Network Drive mode allows you to mount remote devices as network drives and access their data through various protocols.
To see supported protocols, go to Control Panel > Privilege
> Shared Folders .
For details, see Mounting a Remote Device .
Mounting a Cloud Service Using File Cloud Gateway
File Cloud Gateway mode allows you to mount cloud services and use caching by creating a cache space.
Important
QNE can access files in cloud storage and download those files to the cache space on the device. You may incur additional data transfer costs.
1.
Open HybridMount .
2.
Click Create Remote Mount .
A dialog box appears.
3.
Click Create File Cloud Gateway .
The File Cloud Gateway Wizard appears.
Tip
You can also access the wizard by navigating to the Overview screen and clicking Create File
Cloud Gateway under Cache Space .
4.
Select a cloud service.
5.
Configure the selected cloud service.
Important
Depending on the selected cloud service provider, you may need to perform the following additional actions:
• Sign in, authenticate, or configure settings through a third-party interface.
• Select one or more folders as a destination folder.
6.
Specify a connection name that contains 1 to 64 characters.
7.
Select an upload policy.
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Policy Description
Check for conflicts and rename local files Before uploading files, HybridMount checks if any of the files on the cloud have been modified by other users. If so,
HybridMount renames the local versions of the modified files before uploading them so that important modifications are not overwritten in the cloud.
Update files without checking
Important
• Selecting this option may affect update speed.
• You may incur additional costs when checking files on the cloud.
HybridMount overwrites existing files in the cloud without checking for modifications.
QNAP recommends selecting this option if no other user access the cloud service account.
8.
Optional: Configure the file list update schedule.
You can set a schedule for automatically updating the list of cached files.
Note
This option is not available for some cloud services.
a.
Select Enable scheduled updates for file lists .
Note
If scheduled updates are disabled when the file list is created, HybridMount updates the list only once. You can manually update the file on the Mount Management screen.
b.
Select the frequency, days, and time period.
9.
Click Next .
10.
Create a cache space.
a.
Specify the capacity of the cache space.
b.
Click and drag the sliders to modify the proportion of allocated cache space.
• Maximum reserved cache : Reserved cache is dedicated cache space for high-priority files, which are always kept in the local cache space.
• Maximum write cache
• Minimum read cache
11.
Select an auto-download option.
• Pre-download all recently edited files : This option automatically downloads all recently edited files.
• Download all new versions stored in the local cache : This option automatically downloads modified versions of existing files in the local cache.
• Disable auto-download (Files will be downloaded only after they are accessed) : This option does not automatically download any files.
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12.
Click Create .
The summary screen appears.
Tip
This created mount automatically appears on the left panel of File Station. To hide a mount, go to Control Panel > Privilege > Shared Folders .
13.
Click Close .
Tip
Click Create More to mount additional cloud services or remote devices.
14.
Click Close .
Mounting a Remote Device
1.
Open HybridMount .
2.
Click Create Remote Mount .
A dialog box appears.
3.
Click Create Network Drive Mount .
The Network Drive Mount Wizard window appears.
4.
Perform one of the following actions.
Action
Manually specify the device
Select a device
Steps
Specify the IP address, hostname, or webDAV URL of the device.
a.
Select a remote device from the table.
Tip
Click to refresh the device list.
b.
Specify the account name and password.
c.
Click Connect .
Tip
Click Change Host to specify a different remote device.
5.
Select a protocol.
Note
If you select FTP or WebDAV, you cannot enable other file protocols in the Control Panel. For details, see
Enabling File Protocols and File Station Access to Shared Folders
.
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Protocol
CIFS/SMB
FTP
SFTP
Description
Microsoft Networking (CIFS/SMB) supports online streaming and thumbnail display. It allows a single folder to be mounted through your local network or when the
NAS connects with a VPN service.
User Actions a.
Specify the following information.
• Account name
• Password
• Destination folder
• Connection name b.
Optional:
Select Support multimedia playback and thumbnail display .
FTP allows you to mount remote folders to your NAS for easier access to remote data.
You can mount either the FTP root folder or a specific subfolder inside the FTP root folder.
SFTP provides secure file transfer capabilities via SSH.
Note
When selected, the system generates thumbnails and allocates storage space on the remote device.
a.
Select a character encoding option.
b.
Specify the following information.
• Port number
• Account name
• Password
• Connection name c.
Optional: Select Secure connection
(FTPS) .
d.
Select one of the following options for the destination folder:
• All folders : Mounts all folders in the remote device.
• Single folder : Mounts one folder.
Specify the following information.
• Port number
• Account name
• Password
• Destination folder
• Connection name
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Protocol
WebDAV
NFS
Description
Accessing files through WebDAV is similar to downloading files from a webpage as they both use the same tunnel. It allows a single folder to be mounted through local network or over the internet. WebDAV uses the HTTP protocol and the same HTTP port.
Network File System (NFS) allows you to access files on a remote device as if they were local files.
User Actions a.
Specify the following information.
• Account name
• Password
• Connection name b.
Select an upload policy:
• Check for conflicts and rename local files
• Update files without checking c.
Optional: Select Enable scheduled updates for file lists and specify the frequency, days of the week, and period.
d.
Click Next .
e.
Create a cache space.
For details, Mounting a Cloud Service
.
a.
Select one of the following options for the destination folder:
• All folders : Mounts all folders in the remote device.
• Single folder : Mounts one folder.
b.
Specify the connection name.
Tip
You can also configure protocol settings in Control Panel > Privilege > Shared Folders .
6.
Click Create .
The summary screen appears.
7.
Click Close .
Note
Click Create More to mount additional remote devices.
The mounted device appears on the Remote Devices screen in HybridMount and in File Station as a network drive.
Tip
To hide a mount, go to Control Panel > Privilege > Shared Folders .
Mount Management
The Mount Management screen displays all mounted cloud services and remote devices and provides access to configuration options.
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The following table lists types of connection statuses.
Disabled
Failed
Invalid
Mounted
Mounting
Status Description
The connection is disabled.
HybridMount failed to connect to the remote device or cloud service.
A connection configuration error occurred. The cloud service or remote device must be remounted.
The cloud service or remote device is mounted and ready for use.
HybridMount has created the connection and is currently mounting the cloud service or remote device.
The following table lists types of cache statuses and only applies to cloud mounts.
Status Description
The list of cached files is up-to-date.
HybridMount is updating the list of cached files.
An error occurred while updating the list of cached files.
Tip
For details about the error, click .
Managing a Cloud Service Mount
1.
Open HybridMount.
2.
Click Mount Management .
3.
Locate the mount you want to manage.
4.
Perform one of the following actions.
Important
You can still view the connection information and delete the connection if you disable the cloud mount.
Action
View cache space information
Steps
Click .
The Cache Space window appears.
You can view the following information:
• Real-time status of the cache space: location, total capacity, allocated read, write, and reserved cache, and free space.
• Used storage space for the past seven days.
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Configure advanced cache settings
Action
View connection information
Update the list of cached files for the connection
Edit connection settings
View file upload information
Perform a speed test
Steps a.
Click .
The Cache Space window appears.
b.
Click Advanced Cache Settings .
c.
Click and drag the sliders to modify the proportion of cache space allocated to Maximum reserved cache , Maximum write cache , and Minimum read cache .
d.
Optional: Select Auto-download setting .
e.
Click Apply .
a.
Click More .
b.
Select Information .
The connection information appears.
a.
Click More .
b.
Select Update Now .
Note
This option is only available for object cloud storage connections.
a.
Click More .
b.
Select Edit .
The Edit Mount window appears.
c.
Modify the settings.
d.
Click Apply .
a.
Click More .
b.
Select Uploads .
The Uploads window appears.
From this window, you can view the upload status of each file and the list of upload errors.
a.
Click More .
b.
Select Speed Test .
The Speed Test window appears.
c.
Click Speed Test .
The system performs a speed test and displays the results.
d.
Click Close .
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Action
Modify cache priority settings
Delete the connection
Steps a.
Click More .
b.
Select Cache Priority .
The Cache Priority window appears.
c.
Click a cached folder.
d.
Select a priority level.
• Always keep in reserved cache : Files are always kept in the local cache.
• Normal : Least-accessed files are removed first.
• Low priority : Low-priority files are removed first.
Note
Lowering the priority of infrequently used folders allows more efficient use of the cache volume.
e.
Click Apply .
a.
Click More .
b.
Select Delete .
A confirmation message appears.
c.
Click Yes .
Managing a Remote Device Mount
1.
Open HybridMount.
2.
Click Mount Management .
3.
Click Remote Devices .
4.
Locate the mount you want to manage.
5.
Perform one of the following actions.
Action
View connection information
Edit connection settings
Note
You cannot perform this action if you disable the mount.
Steps a.
Click More .
b.
Select Information .
The connection information appears.
a.
Click More .
b.
Select Edit .
The Edit Mount window appears.
c.
Modify the settings.
d.
Click Apply .
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Action
Delete the connection
Steps a.
Click More .
b.
Select Delete .
A confirmation message appears.
c.
Click Yes .
Remounting a Connection
Remounting a past connection allows you to easily use similar protocols or minimal changes to a connection you want to mount again.
Note
You can only remount deleted mounts.
1.
Open HybridMount.
2.
Click Logs .
A menu list appears.
3.
Select Mount Logs .
4.
Locate the connection you want to remount.
5.
Click .
Note
If you remount a cloud service, you may need to log on, authenticate, or configure settings through a third-party interface.
6.
Optional: Configure the settings.
7.
Click Apply .
A confirmation message appears.
8.
Click OK .
Adjusting Total Concurrent Upload and Download Files
When multiple cloud mounts are available, you can optimize file transfers by configuring specific settings.
1.
Open HybridMount.
2.
Click Transfer Resource Management .
3.
Perform one of the following actions.
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Action
Edit concurrent transfer files
Note
This option ensures that a guaranteed number of concurrent files are allocated to a mount.
Set specific conditions for highpriority transfers
Note
This option ensures that a specific file size or file type is prioritized in file transfers.
Set concurrent upload or download files provided to
HybridMount.
Steps a.
Locate a cloud mount you want to modify.
b.
Click .
The Edit Concurrent Transfer Files screen appears.
c.
Modify the settings.
d.
Click Apply .
a.
Locate a cloud mount you want to modify.
b.
Click .
The Priority Transfer Settings window opens.
Note
To configure priority transfer settings for downloads, click Download .
c.
Click Add Condition .
d.
Select one of the following options.
• File size
• File type e.
Configure the settings.
f.
Click Save .
a.
Click Settings .
The Concurrent Transfer File Settings window opens.
b.
Specify the maximum number of concurrent upload or download files.
c.
Click Apply .
Logs
Log Type
Mount logs
Speed test logs
Event logs
Description
These logs contain the summary of all successfully mounted remote devices and cloud services.
On the Mount Logs screen, you can view and delete the latest 200 logs by owner. You can also remount devices or cloud services.
These logs contain the summary of all speed tests performed for each mounted connection.
On the Speed Test Logs screen, you can view or delete the 50 latest logs by owner and connection.
These logs contain the summary of all cache-related events.
On the Event logs screen, you can view logs by severity level or search logs using keywords.
You can also configure notification settings. For details, see the Notification
Center section of the QNE User Guide.
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Deleting Log Records
1.
Open HybridMount.
2.
Click Logs .
A drop-down list appears.
3.
Select one of the following options:
Mount Logs
Option
Speed Test Logs
Steps a.
Locate a log you want to delete.
b.
Click .
a.
Locate a log you want to delete.
Tip
To filter logs by connection, click All Connections and select a connection.
b.
Click .
Filtering Event Logs
1.
Open HybridMount.
2.
Click Logs .
A menu list appears.
3.
Select Event Logs .
4.
Perform one of the following actions.
Action
Filter by severity level
Search by keyword
Steps a.
Select a Severity Level .
b.
Select one of the following:
• Information : These are events that describe successful operations.
• Warning : These are events that do not pose immediate threats but may lead to problems.
• Error : These are events that cause significant problems.
In the Content search box, specify a keyword.
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8. File Station
File Station is a file management application that allows you to access files across NAS devices and cloud services. This application requires HybridMount to mount a share folder or a cloud drive to File Station. Any changes you make are reflected in your cloud drive or across all of your devices that have this share folder.
For more information on HybridMount, see
.
Getting Started
1.
Install HybridMount.
Note
HybridMount is a preinstalled application on QNE.
For details, see
.
2.
Create a remote mount.
Note
To create a remote mount directly in File Station, click Remote Mount on the toolbar. For details on how to create a remote mount, see
Installing File Station
1.
Log on to QNE.
2.
Go to the Application Store , and then click .
A search box appears.
3.
Type File Station , and then press ENTER .
The File Station application appears in the search results.
4.
Click Install .
QNE installs File Station.
Parts of File Station
You can perform file and folder actions from the toolbar and the left panel.
Toolbar Tasks
Label
1
2
Item
Browsing Mode
Create folder
Description
Select a browsing mode.
Create a folder inside a network drive mount.
Note
This button is not available for cloud mounts.
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3
4
5
6
7
8
9
10
Label
Copy
Upload
More Actions
Search
Refresh
Item
Smart Filter
More Settings
Remote Mount
Description
Copy the selected files and folders.
Note
This button only appears when a file or folder is selected.
Upload files or folders to the selected shared folder.
Note
This button is not available for cloud mounts.
Perform different tasks.
Note
Some task options only appear when you select certain types of files.
Search files and folders by their name or type.
Tip
You can select Advanced Search to specify more criteria.
Refresh the current page.
Filter files and folders based on the specified criteria.
Configure the File Station settings
Manage files across local, external, remote, and cloud storage resources on a single interface.
To use this feature, install HybridMount from the Application
Store.
For more information on HybridMount, go to HybridMount
.
The left panel displays all of your mounts. You can show or hide mounts from the Control Panel. For details,
see Enabling File Protocols and File Station Access to Shared Folders
.
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Depending on the mount and the location of shared folders, you can perform various tasks from the left panel.
To perform an action on the left panel, right-click a mount.
Tip
Hover your mouse over a mount to see the name and its protocol.
Left Panel Tasks
Task
Create folder
Copy
Open
Download
Rename
Copy to / Move to
Cut
Delete
Description
Creates a new folder in the mount.
Copies the mount.
Opens the mount.
Downloads the mount to your computer.
Renames the shared folder.
Copies or moves a shared folder to a different location.
Moves the shared folder to a different location.
Note
After selecting a different location for the shared folder, this option removes the shared folder from the old mount.
Deletes the shared folder.
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Task
Add to Favorites
Compress
Properties
Description
Adds a mount for the shared folder in the Favorite section.
Tip
To remove a folder from this section, right-click on the folder and click Remove from Favorites .
Compresses the shared folder.
Views the mount or folder properties.
Supported File Formats
The supported file formats are categorized in alphabetical order.
Category
Image
Music
Video
• BMP
• GIF
• JPE
• JPG
• PNG
• TGA
MP3
MP4
File Extension
File and Folder Transfer
This section describes tasks related to transferring your files and folders to the NAS or to a different device.
Uploading Files and Folders
You can either add files or folders one at a time or add several at once. However, you can only upload files or folders to a subfolder mounted on a cloud service.
1.
Open File Station.
2.
Open the destination folder.
3.
Drag and drop files and folders from your computer to the destination folder.
Tip
You can upload files or folders separately. Click and select File or Folder . Select the files or folders you want to upload and then click Open or Upload .
The Background Task window opens.
4.
Select one of the following policies for handling duplicate files.
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Option
Rename duplicate files
Skip duplicate files
Overwrite duplicate files
Description
Upload and rename a file if another file with the same name and extension already exists in the destination folder.
Do not upload a file if another file with the same file name and extension already exists in the destination folder.
Upload the file and then overwrite an existing file with the same name and extension in the destination folder.
Tip
You can set the selected option as the default policy. File Station will not ask again after remembering the setting. You can still change the policy in File Station > More Settings >
Settings > File Transfer .
5.
Click OK .
File Station uploads the selected items.
Downloading Files and Folders
You can download files or folders either individually or in batches.
1.
Open File Station.
2.
Locate and select one or more files and folders.
3.
Perform one of the following methods.
Method
Using the toolbar
Using the left panel
Note
This option downloads all items in a mount.
Using the context menu a.
Click .
b.
Click Download .
a.
b.
Right-click a mount.
Click Download .
Steps a.
Locate a file or folder in the list and then right-click.
b.
Click Download .
File Station downloads the items to your computer.
File and Folder Access
This section describes tasks related to accessing your files and folders.
Creating a Folder
You can only create a folder in mounts created by file protocols or in a folder on a mounted cloud service.
You cannot create a folder in a shared folder that's mounted separately by a cloud service.
1.
Open File Station.
2.
Locate the destination mount.
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3.
Perform one of the following methods.
Method
Using the toolbar
Using the left panel a.
Click .
The Create Folder window opens.
b.
Specify the folder name.
c.
Click OK .
a.
Right-click the mount.
Steps b.
Select Create Folder .
The Create Folder window opens.
c.
Click OK .
File Station creates a new folder.
Deleting Files and Folders
Important
Deleted files are removed permanently.
1.
Open File Station.
2.
Locate and select one or more files and folders.
3.
Perform one of the following methods.
Note
If the shared folder you want to delete is part of a cloud mount, you can right-click the folder from the left panel and select Delete . If the shared folder is mounted separately, you cannot delete the folder from the left panel.
Method
Using the toolbar
Using the context menu
Steps a.
Click .
b.
Select Delete .
A confirmation message appears.
c.
Click OK .
a.
Locate a file or folder in the list and then right-click.
b.
Select Delete .
A confirmation message appears.
c.
Click OK .
File Station deletes the selected items permanently.
Opening a File
1.
Open File Station.
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2.
Locate and select a file.
3.
Perform one of the following methods.
Method
Using the toolbar
Using the left panel
Opening the file directly
File Station opens the selected file.
Steps a.
Click .
b.
Click Open .
Right-click and then select Open .
Double-click the file.
Opening a Text File Using Text Editor
This task requires that you install Text Editor from the Application Store. You can only open one text file at a time.
1.
Open File Station.
2.
Locate and double-click the text file.
Tip
You can also right-click the file and click Open with Text Editor .
File Station opens the selected text file using Text Editor.
Opening Multimedia Files Using Media Viewer
Media Viewer is an application that allows you to play videos, listen to music, and view photos in File Station.
Without Media Viewer, multimedia files open in a new browser on your computer.
To open multimedia files using Media Viewer, you must complete the following steps.
• Install Media Viewer from the Application Store.
.
• Ensure that multimedia files are located within a CIFS/SMB mounted shared folder.
Note
Opening multimedia files that are located in other mounts opens the file in a new browser.
• Select Support multimedia playback and thumbnail display in the mount settings and in General
Settings in File Station. To select the option in General Settings, see Modifying General Settings
.
1.
Open File Station.
2.
Locate and select a multimedia file.
3.
Perform one of the following methods.
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Method
Using the toolbar
Using the context menu
Opening the file directly a.
Click .
b.
Select Play .
a.
Right-click the file.
b.
Select Play .
Double-click the file.
Steps
File Station opens the file using Media Viewer.
Tip
To download music or video files to your computer, click and then click Download .
Viewing the File or Folder Properties
1.
Open File Station.
2.
Locate and select one or more files and folders.
3.
Perform one of the following methods.
Method
Using the toolbar
Using the context menu
Steps a.
Click .
b.
Select Properties .
a.
Locate a file or folder in the list and then right-click.
b.
Select Properties .
Tip
If the folder you want to view appears on the left panel, you can right-click the folder from the left panel and select Properties .
Depending on your selected items, the Properties window opens and displays the following information.
Field
Selected items
Type
Size
File Path
Modified Date
Description
Displays how many items are selected.
Displays the folder or file type.
Displays the file or folder size.
Tip
If you selected multiple items, click to display the total size and file count.
Displays the file or folder location.
Displays the date the file or folder was last modified.
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4.
Click .
File and Folder Organization
This section describes tasks related to organizing your files, folders, and mounts.
Sorting Files and Folders
Sort files and folders to make them easier to see and find.
1.
Open File Station.
2.
Click .
3.
Select one the following.
• List
• Large icons
• Medium icons
• Small icons
File Station displays files and folders according to the selected option.
4.
Click a column title.
Note
This option is only available in the list view.
File Station sorts files in an ascending or descending order based on the selected column.
Copying Files and Folders
You can copy files or folders either individually or in batches.
1.
Open File Station.
2.
Locate and select one or more files and folders.
3.
Perform one of the following methods.
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Method
Using the toolbar
Using the context menu
Using drag and drop
Using keyboard shortcuts
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Steps a.
Click .
b.
Select Copy to / Move to and then select Copy to .
The Folder Selector window opens.
c.
Select the destination folder.
d.
Select a mode.
e.
Optional: Select Merge selected file transfer tasks .
f.
Click Apply .
a.
Click .
b.
Go to the destination folder.
c.
Click .
a.
Locate a file or folder in the list and then right-click.
b.
Select Copy .
c.
Go to the destination folder.
d.
Right-click inside the folder and then select Paste .
Note
You can aslo right-click a folder from the left panel and select Paste .
a.
Select the file.
b.
Drag and drop to the destination folder.
Step result: A context menu appears.
c.
Select one of the following actions.
• Copy and skip duplicate files
• Copy and overwrite duplicate files
• Copy and rename duplicate files a.
Press CTRL + C or Command-C .
b.
Go to the destination folder.
c.
Press CTRL + V or Command-V .
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Method
Using the left panel
Note
This option applies to subfolders.
Using the left panel
Note
This action applies to mounts.
Steps a.
Right-click a subfolder.
b.
Hover your mouse over Copy to/ Move to , and then select Copy to .
The Folder Selector window opens.
c.
Select a destination folder.
d.
Optional: Select a mode.
e.
Optional: Select Merge selected file transfer tasks .
a.
Right-click a mount.
b.
Select Copy:/MOUNTNAME .
c.
Go to the destination folder.
d.
Click .
File Station creates a copy of the selected items.
Moving Files and Folders
You can only move subfolders underneath a mount. You can move files or folders either individually or in batches.
1.
Open File Station.
2.
Locate and select one or more files and folders.
3.
Perform one of the following methods.
Method
Using the toolbar
Steps a.
Click .
b.
Select Copy to / Move to and then select Move to .
The Folder Selector window opens.
c.
Select the destination folder.
d.
Specify a mode.
e.
Optional: Select Merge selected file transfer tasks .
f.
Click Apply .
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Method
Using the context menu
Using the left panel
Steps a.
Locate a file or folder in the list and then right-click.
b.
Right-click the file and then select Copy to/Move to and Move to .
The Folder Selector window opens.
c.
Select the destination folder.
d.
Select a mode.
e.
Optional: Select Merge selected transfer tasks .
f.
Click Apply .
a.
Right-click a selected file or folder and then select Cut .
b.
Select the destination folder.
c.
Right-click inside the folder and then select Paste .
a.
Right-click a subfolder.
b.
Hover your mouse over Copy to/ Move to , and then select Move to .
The Folder Selector window opens.
c.
Select a destination folder.
d.
Optional: Select a mode.
e.
Optional: Select Merge selected file transfer tasks .
f.
Click Apply .
File Station moves the selected items to the specified folder.
Renaming Files or Folders
You can only rename one file or folder at a time.
1.
Open File Station.
2.
Locate and select the file or folder.
3.
Perform one of the following methods.
Note
If the shared folder you want to rename is part of a cloud mount, you can right-click the folder from the left panel and select Rename . If the shared folder is mounted separately, you cannot rename the folder from the left panel.
Method
Using the toolbar
Using the context menu a.
Click .
b.
Select Rename .
a.
Right-click the file or folder.
b.
Select Rename .
Steps
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The Rename window opens.
4.
Specify a file or folder name.
5.
Click OK .
File Station renames the file or folder.
Compressing Files and Folders
Compressing files and folders are not applicable to shared folders mounted by a cloud service. If you want to compress items in a specific shared folder on a cloud service, you must mount your entire cloud drive and access that specific folder through the mounted drive.
Note
If the shared folder you want to compress is part of a cloud mount, you can right-click the folder from the left panel and select Compress . If the shared folder is mounted separately, you cannot compress the folder from the left panel.
1.
Open File Station.
2.
Locate and select one or more files and folders.
3.
Perform one of the following methods.
Method
Using the toolbar
Using the context menu
Steps a.
Click .
b.
Select Compress .
a.
Locate a file or folder in the list and then right-click.
b.
Select Compress .
The Compress window opens.
4.
Configure the file compression settings.
Option
Archive name
Compression level
Archive format
• Normal - Standard compression
• Maximum compression - Prioritizes compression quality
• Fast compression - Prioritizes compression speed
Select the format of file compression.
• zip
• 7z
Task
Specify a name for the compressed file.
Select the type of compression method.
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Update mode
Option Task
Specify how the files should be updated.
• Add and replace files
• Update and add files
• Update existing files
• Synchronize files
5.
Optional: Specify a password to encrypt the file.
6.
Click OK .
File Station compresses the selected items and creates an archive file.
Extracting Compressed Files and Folders
1.
Open File Station.
2.
Locate and select the compressed archive file.
3.
Perform one of the following methods.
Method
Using the toolbar
Using the context menu a.
Click .
b.
Select Extract .
a.
Right-click the file.
b.
Select Extract .
4.
Select one of the following file extraction options.
Steps
Extract here
Option
Extract to /<new folder>/
Description
Extracts all files in the current folder.
Extract all files in a new folder.
The new folder uses the file name of the compressed file.
A confirmation message appears.
5.
Select whether to overwrite the existing file.
File Station extracts the compressed files to the specified folder.
Encrypting Files
1.
Open File Station.
2.
Locate and select one or more files.
3.
Perform one of the following methods.
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Method
Using the toolbar
Using the context menu a.
Click .
b.
Select Encrypt .
The Encrypt window opens.
Steps c.
Specify a password.
d.
Verify the password.
e.
Select a mode.
f.
Select whether to encrypt and replace the original file.
g.
Click OK .
a.
Locate a file in the list and then right-click.
b.
Select Encrypt .
The Encrypt window opens.
c.
Specify a password.
d.
Verify the password.
e.
Select a mode.
f.
Select whether to encrypt and replace the original file.
g.
Click OK .
Decrypting Files
This task decrypts files directly in File Station. You can also use the QENC Decrypter to decrypt files. To download the QENC Decrypter, visit https://www.qnap.com/en/utilities/enterprise .
1.
Open File Station.
2.
Locate and select an encrypted file.
3.
Perform one of the following methods.
Method
Using the toolbar
Steps a.
Click .
b.
Select Decryption .
The Decryption window opens.
c.
Specify the password.
d.
Select a mode.
e.
Click OK .
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Method
Using the context menu a.
Right-click the encypted file.
Steps b.
Select Decryption .
c.
Specify the password.
d.
Select a mode.
e.
Click OK .
Adding a Mount to the Favorite Section
To find a mount faster, you can add a folder to the favorites section. You can only add a mount the Favorite section. You cannot add folders within a mount to this section.
1.
Open File Station.
2.
Locate and select the mount you want to add.
3.
Perform one of the following methods.
Method
Using the toolbar
Using the left panel
Steps a.
Click .
b.
Select Add to Favorites .
Note
You can also click near the right corner of the toolbar.
a.
Right-click the mount.
b.
Select Add to Favorites .
The mount appears as a folder under Favorite .
Removing a Mount from the Favorite Section
1.
Open File Station.
2.
Under Favorite , locate and select the mount you want to remove.
3.
Perform one of the following methods.
Method
Using the toolbar
Steps a.
Click .
Note
You can also click near the right corner of the toolbar.
b.
Select Remove from Favorites .
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Method
Using the left panel
Steps a.
Right-click the mount.
b.
Select Remove from Favorites .
The mount is removed from the Favorite section.
File Station Navigation
This section describes tasks related to finding your files and folders on File Station.
Searching for Files and Folders
Advanced Search to Search for Files and Folders .
1.
Open File Station.
2.
Near the top-right corner, click .
A search box appears.
3.
Specify a file or folder name.
4.
Optional: Select a file or folder type.
a.
Click .
A menu list appears.
b.
Select one of the following options.
• Any
• Music
• Video
• Photo
• Advanced Search
For more information on Advanced Search , see
Using Advanced Search to Search for Files and Folders
.
5.
Press ENTER .
Using Advanced Search to Search for Files and Folders
Advanced Search allows you to search for files and folders in a different mount.
1.
Open File Station.
2.
Near the top-right corner, click .
A search box appears.
3.
Click .
A menu list appears.
4.
Select Advanced Search .
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The Advanced Search screen appears.
5.
Specify at least one of the following fields.
Name
Size
Modified Date
Location
Type
Field Description
Searches by file or folder name.
Searches a file or folder greater than or less than a specified size.
Searches before, on, or after a specific date or a date within a range.
Searches for files and folders in a specific mount.
Searches by a file type.
6.
Optional: Select Filter based on the rules specified above .
Note
This option autmatically turns on the Smart File Filter . When the Smart File Filter is enabled, it applies the specified criteria to all of your mounts. For details on the Smart File Filter , see
Using the Smart File Filter to Search for Files and Folders
.
7.
Click Search .
Using the Smart File Filter to Search for Files and Folders
The Smart File Filter allows you to apply a set of search criteria to all of your mounts. When you click a mount, the feature automatically filters your files and folders by the search criteria.
1.
Open File Station.
2.
Near the top-right corner, click .
The Smart File Filter screen appears.
3.
Specify at least one of the following fields.
Name
Size
Modified Date
Type
Field Description
Searches by file or folder name.
Searches a file or folder greater than or less than a specified size.
Searches before, on, or after a specific date or a date within a range.
Searches by a file type.
4.
Click Search .
File Station turns on the Smart File Filter and filters by the specified criteria.
Other Tasks
This section describes miscellaneous tasks that you can perform on File Station.
Adding a File to a Reserved Cache
This task only applies to mounts that use a cache space. Adding a file to a reserved cache treats the file as
1.
Open File Station.
2.
Locate and select one or more files and folders.
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3.
Perform one of the following methods.
Method
Using the toolbar
Using the context menu
Steps a.
Click .
b.
Select Always Keep in Reserved Cache .
a.
Locate a file or folder in the list and then right-click.
b.
Select Always Keep in Reserved Cache .
File Station adds the selected items to the reserved cache.
Tip
For details on the different types of cache statuses, click next to Cache Status .
Removing Background Tasks
You can remove background tasks that aren't necessary or stop them from running.
1.
Open File Station.
2.
Click .
3.
Select Background Task .
Tip
The Task tab displays all tasks. The Upload tab only displays upload tasks. To see your upload tasks, click Upload .
4.
Locate a task you want to remove.
5.
Click .
File Station removes the task.
Tip
To remove all tasks, click Delete All . To remove all completed tasks from the Upload tab, click
Remove All Complete Tasks .
Modifying General Settings
1.
Open File Station.
2.
At the top left-corner, click More Settings ( ).
3.
Click Settings .
The Options window opens.
4.
Optional: Select at least one of the following options.
Show hidden files
Option Description
Shows files or folders that are usually created to hold information. These are usually temporary folders or files.
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Option
Support multimedia playback and show thumbnails for photos
Description
Allows media files to be played using Media Viewer.
Note
You must select this setting to open image files or play multimedia files using
Media Viewer.
5.
Click Apply .
Modifying File Transfer Settings
This task allows you to specify how File Station manages files and folders with the same names.
1.
Open File Station.
2.
At the top left-corner, click More Settings ( ).
3.
Click Settings .
The Options window opens.
4.
Click File Transfer .
5.
Under When uploading files and When copying or moving files , select one of the following options.
• Always ask me
• Rename duplicate files
• Skip duplicate files
• Overwrite duplicate files
6.
Optional: Select Always merge all file transfer processes into one task.
Tip
Selecting this option combines copying or moving multiple items into one task in the
Background Task . If you do not select this option, each item appears as a single task in the
Background Task .
7.
Click Apply .
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9. Virtualization Station
Virtualization Station centralizes the creation, configuration, and control of virtual machines on your QNAP device. A virtual machine (VM) allows you to run different virtualized software applications, such as operating systems or software routers, in a secure environment on your device.
VM Creation
Virtualization Station allows you to create VMs or import VM files.
Creating a VM
1.
Open Virtualization Station.
2.
Go to Overview .
3.
Click Create VM .
The Create VM window opens.
4.
Configure the VM settings.
Setting
VM Name
Description
OS Type
OS Version
Boot Firmware
CPU
Memory
Enable Memory Sharing
Installer Disc
Virtual Disk Size
Network
Description
The name used to identify the VM
Requirements:
• Length: 1–32 characters
• Not allowed: Name cannot start with a Space ( ).
• The following special characters are not allowed: ` * = + [ ] \ | ; ： '
" , < > / ? %
The description for the VM
The type of operating system used by the VM
The operating system version used by the VM
The type of firmware used during the boot sequence
The CPU resource available to the VM
Note
On devices with at least 4 cores and 8 threads. click
Specify CPU Resource to configure CPU Pinning.
The maximum amount of memory available to the VM
Improves memory density on the host system by eliminating redundant copies of memory pages
The ISO image used to create the VM
Tip
A disk image must be added to the Images section before it is available here.
The maximum amount of storage available to the VM on the first virtual disk
The network interface used by the VM
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Setting
Restrict VM console access
Set VNC Password
5.
Click OK .
Virtualization Station creates the VM.
Description
Blocks all access to the VM console
Note
This option is only available when a VNC password is set.
Sets a VNC password
VNC passwords are used to access the desktop for some VMs.
Requirements:
• Length: 1 - 8 characters
• Valid characters: A–Z, a–z, 0–9
• Valid special characters: Hyphen (-), Underscore (_), Period (.)
Importing a VM
1.
Open Virtualization Station.
2.
Go to Overview .
3.
Click Import VM .
The Import VM window opens.
4.
Click .
A file explorer window opens.
5.
Select the VM file.
Important
Virtualization Station only imports the following file types:
• .ova
• .ovf
• .vmx
• .qvm
6.
Click Open .
The file explorer window closes.
7.
Click Next .
8.
Configure the VM settings.
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VM Name
Description
CPU
Setting Description
The name used to identify the VM
Requirements:
• Length: 1–32 characters
• Not allowed: Name cannot start with a Space ( ).
• The following special characters are not allowed: ` * = + [ ] \ | ; ： '
" , < > / ? %
The description for the VM
The CPU resource available to the VM
Note
On devices with at least 4 cores and 8 threads. click
Specify CPU Resource to configure CPU Pinning.
The maximum amount of memory available to the VM Memory
9.
Optional: Configure the advanced settings.
a.
Click Advanced Settings .
b.
Modify any of the following settings.
CPU
Network
Setting Description
The CPU model used by the virtual machine
Tip
This setting is typically used when exporting the VM to another device.
The MAC address and NIC model used by the VM
Tip
Storage
10.
Click Import .
Virtualization Station imports the VM.
Click to generate a MAC address.
The path to the image file, cache mode, and drive controller type used by the VM storage
VM Management
Virtualization Station lists any VMs operating on the device. After selecting a VM, you can view detailed information, configure settings, access snapshots, and review logs for each VM.
VM Actions
Virtualization Station lets you perform a number of different actions related to the management and configuration of your VM.
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Performing General VM Actions
The following tasks are commonly used when managing VMs with Virtualization Station.
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
The VM Information screen appears.
4.
Perform any of the following tasks:
Task
Access the VM console
User Action
Clone the VM
Delete the VM
Reset the VM
Click a.
.
Click .
The Clone VM window opens.
b.
Optional:
Configure the VM settings.
c.
Click OK .
a.
Click .
The Delete Virtual Machine window opens.
b.
Click OK .
a.
Click > Reset .
A dialog box opens.
b.
Click OK .
Note
This task only works on VMs that are currently running.
Start the VM
Click .
Note
This task only works on VMs that are not currently running.
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Stop the VM
Task a.
Click .
b.
Select a shutdown option.
User Action
Option
Shutdown
Force Shutdown
Description
Sends an ACPI shutdown signal to the VM
Immediately shuts down the VM
A dialog box opens.
c.
Click OK .
Suspend the VM
Click .
Virtualization Station performs the specified action.
Adding Hardware Devices to a VM
Adding hardware devices to a VM lets you expand its capabilities.
Adding a CD/DVD ROM to a VM
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a powered off VM.
The VM Information screen appears.
4.
Go to Settings .
5.
Click Add Device .
The Add Device window opens.
6.
Select the CD / DVD ROM device type.
7.
Configure device settings.
Image Path
Setting
Interface
8.
Click OK .
Virtualization Station adds the device.
The path to the ISO image file
Description a.
Click .
The Connect CD-ROM window opens.
b.
Select an ISO image file.
c.
Click OK .
The connection type for the storage device
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Adding a Network Device to a VM
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a powered off VM.
The VM Information screen appears.
4.
Go to Settings .
5.
Click Add Device .
The Add Device window opens.
6.
Select the Network device type.
7.
Configure device settings.
Setting
Model
Physical Function
MAC Address
Description
The model of the network adapter
The specific PCIe network expansion card being added.
Important
This setting is only available when setting Model to
SR-IOV passthrough .
The MAC address for the network adapter
Tip
Click to generate a MAC address.
8.
Click OK .
Virtualization Station adds the device.
Adding a Storage Device to a VM
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a powered off VM.
The VM Information screen appears.
4.
Go to Settings .
5.
Click Add Device .
The Add Device window opens.
6.
Select the Hard Disk device type.
7.
Configure device settings.
Interface
Cache Mode
Setting Description
The connection type for the storage device
The cache mode of the storage device
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Size
Setting
8.
Click OK .
Virtualization Station adds the device.
Description
The maximum amount of storage available to the VM on the first virtual disk
Connecting a USB Device to a VM
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
The VM Information screen appears.
4.
Click .
The Connect USB Device window opens.
5.
Select a connected USB device.
Important
USB 3.0 devices only work when connected to USB 2.0 ports.
6.
Click OK .
Virtualization Station connects the USB device to the VM.
Connecting an ISO file to a VM
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
The VM Information screen appears.
4.
Click .
A menu opens.
5.
Click (Empty) .
The Connect CD-ROM window opens.
6.
Select an uploaded ISO file.
7.
Click OK .
Virtualization Station connects the ISO file.
Ejecting an ISO image from a VM
1.
Open Virtualization Station.
2.
Go to VM List .
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3.
Select a VM.
The VM Information screen appears.
4.
Click .
A menu opens.
5.
Select the connected ISO file.
The Eject CD Image window opens.
6.
Click OK .
Virtualization Station ejects the ISO file.
Exporting a VM
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
The VM Information screen appears.
4.
Click .
The Export VM window opens.
5.
Configure file settings.
Setting
Export File Name
Format
6.
Optional: Configure additional settings.
Description
The name used for the export file
The format of the export file
Setting
Include iso images
Compress images
Description
Includes an ISO image with the export file
Compresses the export file
7.
Click Start .
Virtualization Station prepares the exported VM.
8.
Go to the specific VM Log tab.
9.
Identify the successful export log.
10.
Click .
Virtualization Station downloads the exported VM.
VM Settings
You can configure a variety of settings for each VM. These settings can control the resources available to the
VM or how the VM interacts with the host device.
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Important
Some settings are not accessible if the VM is running or suspended.
Configuring General Settings
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Settings > General .
5.
Optional: Configure the settings.
VM Name
Setting Description
The name used to identify the VM
Requirements:
• Length: 1–32 characters
• Not allowed: Name cannot start with a Space ( ).
• The following special characters are not allowed: ` * = + [ ] \ | ; ： '
" , < > / ? %
The CPU model used by the virtual machine CPU Model
Tip
This setting is typically used when exporting the VM to another device.
Hide KVM Hypervisor Signature Hides the KVM hypervisor signature from the guest OS
Cores The CPU resource available to the VM
Memory
Enable Memory Sharing
The maximum amount of memory available to the VM
Improves memory density on the host system by eliminating redundant copies of memory pages
Enable dynamic memory allocation
Analyzes and allocates the appropriate amount of memory to a VM based on the current VM needs
OS Type
OS Version
The type of operating system used by the VM
The operating system version used by the VM
6.
Click Apply .
Virtualization Station saves the settings.
Configuring Boot Settings
The boot order defines the devices and order in which the VM searches for boot files. These boot files can control how the VM operates.
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
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4.
Go to Settings > Boot Options .
5.
Optional: Configure the settings.
Setting
Boot Firmware
Boot Devices
6.
Click Apply .
Virtualization Station saves the settings.
Description
The type of firmware used during the boot sequence
The boot order of the VM.
Configuring Network Settings
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Settings > Network .
5.
Optional: Configure the settings.
Setting
MAC Address
Description
The MAC address for the network adapter
Tip
Model
Click to generate a MAC address.
The model of the network adapter
6.
Click Apply .
Virtualization Station saves the settings.
Configuring Storage Settings
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Settings > Storage .
5.
Optional: Configure the settings.
Size
Setting
Cache Mode
Interface
6.
Click Apply .
Description
The maximum amount of storage available to the VM on the first virtual disk
The cache mode of the storage device
The connection type for the storage device
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Virtualization Station saves the settings.
Configuring CD/DVD Settings
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Settings > CD/DVD .
5.
Optional: Configure the settings.
Image Path
Setting
Interface
6.
Click Apply .
Virtualization Station saves the settings.
Description
The path to a connected ISO image file
Tip
You can also eject the iso file from here.
The type of interface for the connected image file
Configuring Video Settings
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Settings > Video .
5.
Optional: Configure the type of video driver for the VM.
6.
Click Apply .
Virtualization Station saves the settings.
Configuring Audio Settings
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Settings > Audio .
5.
Optional: Click Enable audio to add an emulated Intel High Definition Audio device to the VM.
Important
For some older operating systems, such as Windows XP, you must separately install drivers for the device.
6.
Click Apply .
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Virtualization Station saves the settings.
Configuring Console Operation Settings
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Settings > Console Operation .
5.
Under Language , select the layout of the VM keyboard interface.
6.
Configure the remote console.
Setting
VM Console Port
Restrict VM console access to
QNE users
Set VNC Password
Description
Sets the port used to access the VM Console
Restricts login access to the VM Console to only QNE users
Enable SPICE
Sets a VNC password
VNC passwords are used to access the desktop for some VMs.
Requirements:
• Length: 1 - 8 characters
• Valid characters: A–Z, a–z, 0–9
• Valid special characters: Hyphen (-), Underscore (_), Period (.)
Enables SPICE on the VM
SPICE is a remote connection tool that supports audio transmissions.
7.
Click Apply .
Virtualization Station saves the settings.
Configuring USB Settings
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Settings > USB .
5.
Optional: Under USB version , configure the USB version settings.
Important
• USB 3.0 is only available on VMs running Windows 8 or later.
• If drivers are not installed for connected USB devices, the device may not function correctly.
6.
Click Apply .
Virtualization Station saves the settings.
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Configuring Other Settings
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Settings > Other .
5.
Optional: Configure the settings.
Setting
Auto Start
Enable Virtio-serial
Description
Automatically restarts the VM after the host restarts
Tip
Online VMs are suspended before the host shuts down or reboots. VMs that use SATA controllers are shut down using an ACPI signal.
Enables communication between the host and virtual machine
After enabling this setting, the QNAP Guest Agent can collect virtual machine IP addresses and synchronize VM clocks.
Tip
Insert the Guest Tool CD image to install the QNAP
Guest Agent.
6.
Click Apply .
Virtualization Station saves the settings.
VM Snapshot Management
Snapshots allow your QNAP device to record the state of the VM at any time. If an unexpected situation arises on your system, you can revert back to a previous state that the snapshot has recorded. You can create and manage separate snapshots for each VM.
Creating a VM Snapshot
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Snapshots .
5.
Click Take Snapshot .
The Take Snapshot window opens.
6.
Configure the snapshot settings.
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Name
Description
Setting
Reserve this snapshot
Description
The name used to identify the snapshot
Requirements:
• Length: 1–32 characters
• Not allowed: Name cannot start with a Space ( ).
• The following special characters are not allowed: ` * = + [ ] \ | ; ： '
" , < > / ? %
The description for the snapshot
Retains the snapshot
Note
Virtualization Station deletes the oldest non-reserved snapshot after the system reaches the maximum number of snapshots (32).
7.
Click OK .
Virtualization Station creates the snapshot.
Reverting to a VM Snapshot
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Snapshots .
5.
Identify a snapshot file.
6.
Click .
The Revert window opens.
7.
Optional: Select Synchronize the time of the host
Important
Time synchronization will not take effect if you enable Virtio-serial and install the QNAP Guest
Agent on the VM before taking the snapshot.
8.
Click OK .
Important
Reverting a virtual machine to a snapshot removes all USB and GPU connections.
Virtualization Station reverts the virtual machine.
Reserving a VM Snapshot
Tip
Reserving a snapshot prevents it from being deleted when the maximum number of snapshots is reached.
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1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Snapshots .
5.
Locate an unreserved snapshot file.
6.
Click .
Virtualization Station reserves the snapshot.
Unreserving a VM Snapshot
Tip
Reserving a snapshot prevents it from being deleted when the maximum number of snapshots is reached.
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Snapshots .
5.
Locate a reserved snapshot file.
6.
Click .
Virtualization Station unreserves the snapshot.
Deleting a VM Snapshot
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Snapshots .
5.
Select a snapshot file.
Important
You can only select non-reserved snapshots.
6.
Click Delete .
The Delete Snapshot window opens.
7.
Click OK .
Virtualization Station deletes the snapshot file.
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Enabling a VM Snapshot Schedule
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Snapshots .
5.
Click Schedule .
The Schedule window opens.
6.
Select Enable Schedule .
7.
Configure the snapshot settings.
Note
Virtualization Station deletes the oldest non-reserved snapshot after the system reaches the maximum number of snapshots (32).
Name
Description
Repeat
Time
Setting Description
The name used to identify the snapshot
Requirements:
• Length: 1–32 characters
• Not allowed: Name cannot start with a Space ( ).
• The following special characters are not allowed: ` * = + [ ] \ | ; ： '
" , < > / ? %
The description for the snapshot
Controls how often snapshots are created
Controls what time to create snapshots
8.
Click OK .
Virtualization Station enables the snapshot schedule.
Disabling a VM Snapshot Schedule
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Snapshots .
5.
Click Schedule .
The Schedule window opens.
6.
Deselect Enable Schedule .
7.
Click OK .
Virtualization Station disables the snapshot schedule.
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VM Log Management
Important events, errors, or warnings are recorded for each VM. These logs can be used to diagnose issues or monitor VM operations.
1.
Open Virtualization Station.
2.
Go to VM List .
3.
Select a VM.
4.
Go to Logs .
5.
Perform and of the following tasks:
Task
Save VM log files
Delete VM log files
User Action
Click Save .
a.
Click Clear All .
The Clear All Logs window opens.
b.
Click OK .
Virtualization Station performs the specified task.
Image File Management
Within Virtualization Station, you can upload image files to your QNAP device. Image files are integral to the creation of virtual machines and can control how a VM operates.
1.
Open Virtualization Station.
2.
Go to Images .
3.
Perform any of the following tasks:
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Task
Upload an image file
User Action a.
Click Upload Image .
The Upload Image window opens.
b.
Specify a description.
Requirements:
• Length: 1–32 characters c.
Upload an image file.
Tip
Virtualization Station only accepts ISO image files.
Edit an image file
Delete an image file
1.
Click .
A file explorer window opens.
2.
Locate an image file.
3.
Click Open .
The file explorer window closes.
4.
d.
Select a duplicate file rule.
e.
Click OK .
a.
Select an image file.
b.
Click Edit .
The Edit window opens.
c.
Optional:
Modify the description.
d.
Click OK .
a.
Select an image file.
b.
Click Delete .
The Delete Image window opens.
c.
Click OK .
Virtualization Station performs the specified task.
Application Preferences
You can configure memory and language settings within Virtualization Station that are applied to all VMs running on your QNAP device.
Configuring Memory Preferences
1.
Open Virtualization Station.
2.
Go to Preferences > Memory .
3.
Configure system memory provisioning.
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Option
Memory Reservation
Memory Overcommitment
Description
Reserves a specified amount of memory dedicated to operating your
QNAP device
Using this option ensures that your device has enough memory to run smoothly and that VMs do not use excessive memory.
Important
By default, this setting is set to None . This allocates all memory to running virtual machines, but might result in insufficient memory for your QNAP device.
Allows you to allocate more virtual memory to VMs than is present on the physical device
Important
To ensure services run correctly, QNAP recommends using an overcommitment ratio of less than 50%.
4.
Optional: Enable the Memory Optimizer .
Note
The memory optimizer controls memory usage for both the physical system and any VMs. This feature allows Virtualization Station to achieve higher memory density on the system by utilizing additional CPU consumption to merge identical memory and dynamic guest memory allocation.
a.
Click Enable memory optimizer .
5.
Click Apply .
Virtualization Station saves the memory settings.
Configuring Language Preferences
1.
Open Virtualization Station.
2.
Go to Preferences > Language .
3.
Select a language option.
Virtualization Station applies the selected language option.
Log Management
Important events, errors, or warnings are recorded for both Virtualization Station and any installed virtual machines. You can filter logs by type or search for specific log files. These logs can be used to diagnose issues or monitor VM operations.
1.
Open Virtualization Station.
2.
Go to Log .
3.
Perform any of the following tasks:
Search log files
Task a.
Locate the Search field.
User Action b.
Enter search terms.
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Save log files
Task User Action
Delete log files a.
Click Save .
Tip
You can filter the log files by searching before you save.
a.
Click Clear All .
The Clear All Logs window opens.
b.
Click OK .
Virtualization Station performs the specified task.
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10. Container Station
Overview
About Container Station
Container Station lets you install and centrally manage Docker containers on your QNAP device. Containers are a lightweight way to simulate a variety of operating systems and application services. Integrated with the
Docker Hub Registry, Container Station helps you easily download ready-to-use images and increase the functionality of your QNAP device.
Parts of the User Interface
The Container Station user interface has three main areas.
2
3
1
Label Area
Toolbar
Menu
Main panel
Description
The toolbar displays the following buttons:
• Background Tasks : Click to view the list of background tasks.
• Event Notifications : Click to view the list of notifications.
• Settings : Click to configure the notification rules.
For details on adding event notification rules, see the Notification
Center Help on QNE.
• More : Click and then select one of the following:
• Help : Opens the Container Station Help panel.
• About : Displays the Container Station version.
The menu has two sections: Management and Resource.
You can click or to collapse or expand the menu.
The main panel displays the selected screen.
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Container Creation
There are several ways to create containers in Container Station.
Creating a Container from a Recommended Application
The Recommended tab displays a list of QNAP apps and other recommended applications.
1.
On the menu, click Create .
The Create screen displays.
2.
Go to the Recommended tab.
3.
Select an application from the list and then click Install .
An installation wizard displays.
4.
Specify the allocated resources and then click Create .
Container Station creates the container and installs the application.
Creating a Container from a Docker Hub Image
Container Station has a built-in Docker Hub where you can find Docker containers.
1.
On the menu, click Create .
The Create screen displays.
2.
Go to the Docker Hub tab.
3.
Type a keyword and then press Enter or click .
The list of available images appear.
4.
Select an image from the list and then click Install .
The Select Image Tag window opens.
5.
Select an image tag and then click Next .
The Create Container wizard opens.
6.
Configure the container settings.
Container Station provides default settings, which you can either retain or modify.
For details on the available settings, see
Editing the Container Settings
.
7.
Optional: Modify the advanced settings.
This option is available for more advanced users.
For details, see
Modifying the Advanced Settings
.
Important
You cannot modify the advanced settings after the container has been created.
8.
Click Next .
The Summary screen displays.
9.
Review the container settings and then click Create .
Container Station creates the container.
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Creating a Container from an Existing Image
You can create a container from images that you have already pulled from Docker Hub or you can pull new ones, as needed.
1.
On the menu, click Images .
The Images screen displays.
2.
Optional: Pull an image from Docker Hub.
a.
Click Pull .
The Pull image from registry window opens.
b.
Type an image name.
Image names must start and end with a letter or number, and can contain between 1 and 128 characters of the following types:
• Letters: a–z
• Numbers: 0–9
• Special characters:
• Hyphen (-)
• Underscore (_)
• Period (.)
• Forward slash (/)
Note
Using consecutive special characters in the image name is not allowed.
c.
Specify the image tag.
d.
Optional: Enable Set to default .
e.
Click Pull .
3.
Locate an image from the list and then click in the Actions column.
The Create Container wizard opens.
4.
Configure the container settings.
Container Station provides default settings, which you can either retain or modify.
5.
Optional: Modify the advanced settings.
This option is available for more experienced users.
For details, see
Modifying the Advanced Settings
.
Important
You cannot modify the advanced settings after the container has been created.
6.
Click Next .
The Summary screen displays.
7.
Review the container settings and then click Create .
Container Station creates the container.
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Modifying the Advanced Settings
The advanced settings provide more granular options for intermediate users of Container Station.
Important
You cannot modify the advanced settings after the container has been created.
1.
On the Create Container wizard, click
The Advanced Settings section expands.
2.
Optional: Modify any of the following settings.
.
Tab
Command
Network
Environment
Labels
Volume
Possible User Actions a.
Specify the command line program and entrypoint.
Note
Use shell or exec syntax.
b.
Enable Allocate interactive and tty processes for the container .
c.
Enable Run containers in privileged mode .
a.
Specify the container hostname.
b.
Specify the container MAC address.
c.
Click Add port forwarding rules to open QNE Network Manager and add the port forwarding rules..
d.
Enable Use static IP .
Click Add to specify environment variables.
Click Add to specify labels.
Click Add volume and then select one of the following:
• New volume
• Volume from container
• Existing volume
Resource Management
Container Station allows you to manage containers, images, and volumes without leaving the application.
In some cases, you can also launch the QNE Network Manager from Container Station to modify advanced network settings that affect your containers. These settings enable you to more easily configure your infrastructure and manage the different resources that you need to run your containers.
Managing Containers
Container Station enables you to edit some container information, reallocate resources, modify the network settings, and perform actions on your containers after you create them.
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Viewing the Container Station Dashboard
The Container Station Overview screen shows a dashboard with the QNE states, CPU usage, and memory usage. The screen also displays a searchable list of the containers that were created on Container Station.
You can perform the following tasks on the Overview screen.
Task
Collapse or expand the Overview dashboard
Select a container list
Manage one or several containers
Possible User Actions
Click or .
Click one of the following:
• All : Displays a list of all containers on Container
Station
• Running : Displays only running containers
• Stopped : Displays only stopped containers
There are several ways to perform an action on a container.
• On the container information screen, click a container name and then click an action button.
For details, see Viewing the Container
• In the Actions column, click a button.
• On the Overview or Container screen, select one or more containers and then click a button above the list.
For details, see Managing Containers .
Viewing the Container Information
The container information screen has four main areas.
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1
2
Label Area
Container name
Action buttons
Description
Displays the container name
Displays the different buttons that can be used to perform an action on the container
For details, see
.
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3
4
Label Area
Container details
Console or Logs
1.
Select a method for viewing the container list.
• On the menu, click Overview .
• On the menu, click Container .
Description
Displays the following information:
• Status : Displays one of the following statuses.
• Running
• Stopped
• Paused
• Created
• Dead
• Restarting
• Removing
• ID : Displays the container ID
• IP address : Displays the IP address
• Entrypoint : Displays the entrypoint instruction
• CPU : Displays the percentage of CPU usage
• Image : Displays the image name and version number
• Application : Displays the project name specified in the docker-compose.yml
file
• Port forwarding : Displays the port forwarding information
• Command : Displays the CMD instruction
• Memory : Displays the percentage of RAM usage
Note
Depending on the container settings, some fields may be empty.
Displays either the command line terminal or the container logs depending on the container settings.
The console is visible if you enabled Allocate interactive and tty processes for the container when you created the container. Otherwise, Container Station displays the logs.
Tip
Click to open the terminal on a new tab or window.
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The list of available containers displays.
2.
Click a container name.
The container information screen displays.
Performing Actions on a Container
1.
Select a method for viewing the container list.
• On the menu, click Overview .
• On the menu, click Container .
The list of available containers displays.
2.
Optional: Click a container name.
The container information screen displays.
3.
Perform an action on a container.
Task
Start a container
Description
Use this action to start a container.
Stop a container
Restart a container
Use this action to stop all processes on a running container.
When a container is not in use, it remains on the list unless removed.
Use this action to restart a container.
When a container becomes unresponsive, you can manually restart it.
Note
This action is not available for all containers.
Steps
• On the Overview or Container screen :
•
In the Actions column, click .
• Select one or more containers and then click Start .
• On the container information screen:
• Click Start .
• On the Overview or Container screen:
•
In the Actions column, click .
• Select one or more containers and then click Stop .
• On the container information screen:
• Click Stop .
• On the Overview or Container screen:
•
In the Actions column, click .
• Select one or more containers and then click Restart .
• On the container information screen:
• Click Restart .
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Task
Remove a container
Pause a container
Resume a container
Kill a container
Edit the container settings
Description
Use this action to remove a container.
Steps
• On the Overview or Container screen:
•
In the Actions column, click .
Use this action to suspend all processes on a running container.
When you pause a container, you can stop the service without losing some settings, such as the IP address.
Use this action to resume all processes on a paused container.
Use this action to abruptly stop a container and end all processes.
Use this action to modify the container settings.
• Select one or more containers and then click Remove .
• On the container information screen:
• Click Remove .
• On the Overview click More >
or Container
Pause .
screen:
• Select one or more containers and then
• On the container information screen:
• Click More > Pause .
• On the Overview or Container screen:
• Select one or more containers and then click More > Resume .
• On the container information screen:
• Click More > Resume .
• On the Overview or Container screen:
• Select one or more containers and then click More > Kill .
• On the container information screen:
• Click More > Kill .
On the container information screen: a.
Modify the container settings, as needed.
b.
Click Update .
Container Station saves the changes.
For more details on the available container settings, see
Editing the Container Settings
.
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Task
Duplicate a container
Create an image from a
Description
Use this action to a create a new container based on an existing container.
Use this action to create a new image from an existing container.
Execute a command from the terminal
Use this action to execute commands on a running container.
The command line terminal allows you to more easily check logs and statuses, and perform actions without using a web server.
Container Station performs the specified action.
Steps
Note
This action is only possible from the container information screen.
a.
Click More > Duplicate .
The Create Container wizard opens.
b.
Modify or keep the default settings.
c.
Click Next .
The Summary screen displays.
d.
Review the container settings and then click
Create .
Container Station creates the container.
Note
This action is only possible from the container information screen.
• Click More > Create image .
The Create Image from Container window opens.
• Specify the image name.
• Specify the image tag.
• Click Create image .
• On the Overview or Container screen:
1.
In the Actions column, click .
2.
Type the command.
3.
Click Connect .
Editing the Container Settings
1.
Select a method for viewing the container list.
• On the menu, click Overview .
• On the menu, click Container .
The list of available containers displays.
2.
Click a container name.
The container information screen displays.
3.
Go to More > Edit .
The Edit Container window opens.
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4.
Modify any of the following settings.
Name
Restart policy
Field Possible User Actions
Specify the container name.
Note
The name must have 2 to 64 characters, starting with a letter or number, and it can only contain the following characters:
• Letters: Upper case (A to Z) and lower case (a to z)
• Numbers: 0 to 9
• Special characters: hyphen (-), underscore (_), or period (.)
Select one of the following for the restart policy options.
• No : The container does not automatically restart.
• On failure : The container automatically restarts only if it exits due to an error.
• Always : The container automatically restarts even if it was previously stopped.
• Unless stopped : The container does not automatically restart if it was previously stopped.
CPU
Memory
Reserved memory
Note
The restart policy determines whether or not a container also restarts when the server or application restarts.
Allocate CPU resources for the container.
a.
Click Specify CPU Resources .
The CPU window opens.
b.
Select a method.
• Shared : The threads can be shared with other services.
• Dedicated : The current service occupies the threads until you modify the settings.
c.
Select the number of cores and threads.
d.
Click OK .
Select whether the memory is unlimited or limited. If you select
Limited , specify the memory size.
Select whether the reserved memory is unlimited or limited. If you select Limited , specify the reserved memory size.
5.
Click Update .
Container Station saves the changes.
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Managing Images
The Images screen allows you to pull and remove images, and create containers.
1.
On the menu, click Images .
The list of available images displays.
2.
Perform any of the following tasks.
Task
Pull an image
Remove an image
Create a container from an image
Description
Use this action to download a copy of an image into Container
Station.
When you pull images before creating a container, Container
Station displays the image details which you can use to configure a container.
a.
Click Pull .
b.
Type the image name.
Image names must start and end with a letter or number, and can contain between 1 and 128 characters of the following types:
• Letters: a–z
• Numbers: 0–9
Action
• Special characters:
Note
Container
Station uses the
Docker Hub registry.
• Hyphen (-)
• Underscore (_)
• Period (.)
• Forward slash (/)
Note
Using consecutive special characters in the image name is not allowed.
c.
Specify the image tag.
d.
Optional: Enable Set to default .
Use this action to remove an image.
e.
Click Pull .
•
To remove an image, click in the Actions column.
Note
Removing an image from the
Container
Station list does not remove the original image from Docker
Hub.
Use this action to create a container using the selected image.
• To remove multiple images, select the images and then click Remove .
Click in the Actions column and then use the Create
Container wizard.
For details, see Container Creation .
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Container Station performs the specified action.
Managing Volumes
The Volumes screen allows you to create volumes, prune all unused volumes, remove volumes from the list, and identify which containers are using specific volumes.
1.
On the menu, click Volumes .
The list of available volumes displays.
2.
Perform any of the following tasks.
Task
Create a volume
View the container list
Prune the list
Remove a volume
Description
Create a new volume
Action a.
Click Create .
The Create Volume window opens.
b.
Specify the volume name.
c.
Click Create .
Container Station creates a new volume.
View the list of containers that are using a volume
Remove all unused volumes from the list
Remove a volume from the list
Identify a volume in the list and then click
Click Prune .
•
.
To remove a volume, click in the Actions column.
Note
You can only remove volumes that are not in use.
• To remove multiple volumes, select the volumes and then click Remove .
Container Station performs the specified action.
Managing Logs
Container Station logs actions that are performed inside the application. You can view and filter the logs, and download a copy in a CSV file.
• Perform any of the following tasks.
Task
Filter the logs
Clear any existing filters to display all logs
Download the logs as a CSV file
Possible User Actions
Click beside a column heading and then perform any of the following steps, as needed.
• Deselect the information that you want to hide.
• Specify the start and/or end dates.
• Type a keyword.
Click Reset Filter .
Click Download .
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11. Application Store
Application Store is a digital distribution and management platform in QNE where you can browse, download, and manage apps and utilities developed for the QNAP device.
Navigation
6
7
3
4
5
8
9
10
11
1
2
No.
Elements
All
Native Apps
Container Station
Virtualization Station
Category
App sorting
Update all
Search
Refresh
Manual installation
Settings
Possible User Actions
Click the tab to view all apps on this device.
Click the tab to view all QNAP developed apps for this operating system. You can view all installed QNAP apps on the device in the My Apps tab or all available QNAP apps in the All Apps tab.
Click the tab to view and manage all container apps.
Click the tab to view and manage all virutalization apps.
Click to sort apps by category type.
Click and select an app sorting method.
Update all apps.
For details, see Updating Apps
.
Specify keywords to search for apps.
Application Store instantly displays search results based on specified keywords.
Reload the data in Application Store to view the current status of your apps.
Manually install an app by uploading an installation package.
For details, see Installing an App Manually .
Configure various Application Store settings.
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App Installation
You can install apps automatically or manually in the Application Store to add functionality in QNE. You can also uninstall an unused app anytime.
Viewing App Information
You can browse apps and view their descriptions in Application Store. This helps you decide whether to install or update an app.
1.
Open Application Store.
2.
Locate an app.
3.
Click the app icon.
Application Store displays the app information in a new window.
4.
Perform one of the following actions.
• View the app description
• View the app changelog
• Go to the QNAP forum
• Download the app installation package
Installing an App from Application Store
Warning
QNAP recommends only installing apps from the Application Store or from the QNAP website. QNAP shall not be held liable for any damages, data loss, or security vulnerabilities resulting from the installation and use of unauthorized apps from untrusted sources.
Important
• Certain apps require activating a subscription or license before app installation. For details, see Licenses.
• Based on the app you choose to install, Application Store may display a confirmation message that provides more information and asks for your approval for installation.
Certain apps also require you to specify the installation location. Read the message carefully before installing the app.
1.
Open Application Store.
2.
Locate an app.
3.
Optional: Click the app icon to view the app information.
4.
Click Install .
The app is installed.
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Installing an App Manually
Warning
• QNAP recommends only installing apps from the Application Store or from the QNAP website. QNAP shall not be held liable for any damages, data loss, or security vulnerabilities resulting from the installation and use of unauthorized apps from untrusted sources.
• Application Store does not allow the installation of invalid apps, including apps with invalid digital signatures, apps not approved by Application Store, or from Software
Store . If Application Store detects the app installed is invalid, it will immediately terminate app installation and request you to remove the app.
Important
Certain apps require activating a subscription or license before app installation. You can go to Software Store to purchase an app license or subscription. For details about activating an app license, see Licenses.
1.
Open Application Store.
2.
Click on the toolbar.
The Install Manually window appears.
3.
Click Browse .
4.
Locate and select the installation package.
5.
Click Install .
A message appears.
6.
Read the confirmation message.
7.
Click OK .
Application Store installs the app.
Uninstalling an App
Warning
Uninstalling an app also deletes the related user data.
1.
Open Application Store.
2.
Locate an app.
3.
Click .
4.
Select Remove .
A confirmation message appears.
5.
Click Yes .
App Management
The Application Store allows you to enable or disable an app, assign CPU resources to load-intensive apps, update apps, and configure app update settings.
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Enabling or Disabling an App
You can enable or disable non-built-in apps in Application Store.
Note
• Disabling an app may affect the functionality of other apps.
• Disabling an app does not remove or uninstall the app.
1.
Open Application Store.
2.
Locate an app.
3.
Perform one of the following actions.
Action
Enable the app
Disable the app
Click Start .
a.
Click .
b.
Select Stop .
• After an app is enabled, its action button displays Open .
• After an app is disabled, its action button displays Start .
Steps
Assigning CPU Resources to Apps
Important
To use this feature, your device CPU must have a minimum of 4 cores and 8 threads.
QNE allows you to assign CPU threads to specific apps, providing flexibility in prioritizing CPU resources to load-intensive apps. You can view the allocated CPU thread statuses in the Allocating CPU Resources window.
For details about CPU thread statuses, see the table below.
Dedicated
Shared
Idle
Status Definition
The CPU thread is dedicated to run a specified app and will not run any other apps.
The CPU thread is shared by several apps and runs multiple apps.
The CPU thread has not been allocated to any app.
1.
Open Application Store.
2.
Click .
The action drop-down menu appears.
3.
Click Assign CPU .
The Allocate CPU Resources window appears.
4.
Select one or more CPU cores.
5.
Select one or more CPU threads.
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6.
Optional: Click Restore .
Application Store restores the assigned CPU resources of the app to default settings.
7.
Click Apply .
Configuring App Update Settings
1.
Open Application Store.
2.
Click .
3.
Go to Update .
4.
Select Perform the following action when updates are available and then select one of the following options.
Option
Send a notification
Install all updates automatically
Install all required updates automatically
Auto-update specified applications
Description
QNE sends notification messages when updates are available for your apps.
You can click Configure Notification Rule to create rules in Notification Center. For details, see
Application Store automatically installs all available updates for your apps.
You can select how often Application Store should check for available updates.
Application Store automatically installs all required updates for your apps to ensure their functionality, compatibility, and data security.
You can select how often Application Store should check for required updates.
Application Store automatically installs updates for specified apps.
You can select the frequency that Application
Store checks for available updates.
You can select apps for automatic update.
5.
Click Apply .
Updating Apps
When updates are available for an installed app, the app button status changes to Upgrade . You must perform required updates to ensure proper functionality, compatibility, and data security for your apps.
1.
Open Application Store.
2.
Select one of the following update methods:
Options
Update all apps
Update an app
Steps
Click Update All .
a.
Locate an app in the Update section.
b.
Click Upgrade .
Application Store begins updating an app or all apps.
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12. Licenses
QNAP licenses enable users to gain access to certain advanced features or premium products. This chapter introduces important concepts and demonstrate essential tasks to help you start using QNAP licenses.
About QNAP Licenses
QNAP offers a wide variety of licenses. Some basic licenses are provided free of charge. You can purchase premium licenses to further enhance the functionality of your QNAP products. QNAP also provides multiple management portals, flexible subscription plans, and various activation options to meet your different needs.
License Types and Plans
The licensing mechanisms and available plans of QNAP licenses vary depending on corresponding software products. They can be divided into the following categories.
License Types
License Types
Device-based
Floating
User-based
Description
• Allows users to use a software product installed on hardware devices, such as applications.
• Multi-seat licenses can be activated and used on multiple devices.
• Allows users to use a software product in the cloud or on a virtual platform, such as QuTScloud and applications in QuTScloud.
• Can be activated and used on a limited number of devices at a time
• Allows a limited number of authorized users to access a web-based service, such as Qmiix.
License Plans
License Plans
Subscription
Perpetual
One-time
Description
Authorizes users to use a software product with a recurring monthly or annual fee
Authorizes users to use a software product indefinitely
Authorizes users to use a software product within a predefined period of time
Validity Period
The validity period of a QNAP subscription-based license starts from the date of purchase, not from the date of activation.
For example, if a user starts the subscription of an annual license on January 1, 2020, the next billing date will be January 1, 2021, regardless of the date of activation. If the user cancels the subscription, the license will still remain valid until January 1, 2021.
If the user unsubscribes from a license but subscribes to the same product later, the validity period and billing cycle will begin from the date of the new subscription.
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License Portals and Utility
Portal Description
QNAP Software Store The QNAP Software Store is a one-stop shop where you can purchase licenses for QNAP and
QNAP-affiliated software.
QNAP License Center The QNAP License Center allows you to monitor and manage licenses of applications running on your local device.
QNAP License
Manager
QNAP License Manager is a portal that allows you and your organizations to remotely activate and manage licenses under your QNAP ID.
Old QNAP License
Store
Users of QNE 4.3.4 (or earlier) can purchase licenses from this online store.
-
URL https://software.qnap.com
https://license.qnap.com
https://license2.qnap.com
Software Store
Software Store allows you to purchase licenses for applications. Through Software Store, you can perform the following actions.
• Purchase or upgrade licenses
• Manage your account information
• View purchased subscriptions
• Cancel your subscriptions
• Request a refund for your orders
License Center
License Center allows you to monitor and manage the licenses of your applications running on your local device. Through License Center, you can perform the following actions.
• Activate and deactivate licenses either online or offline
• Remove licenses from the local device
• Recover licenses if your device is reset, reinitialized, or restored to factory default
• Transfer licenses purchased from the old QNAP License Store to the new QNAP License Manager
License Manager
License Manager is a portal that allows you to manage all licenses under QNAP IDs and organizations.
Through License Manager, you can perform the following actions.
• View details of your licenses
• Activate and deactivate licenses
• Assign a user-based license to a QNAP ID
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Important
To remotely activate or deactivate licenses, you must enable myQNAPcloud Link on your
QNAP device.
Buying a License Using QNAP ID
Before buying a license, ensure the following.
• The application is already installed on your device.
• You are signed in to myQNAPcloud.
1.
Go to https://software.qnap.com/ .
2.
Sign in with your QNAP ID.
3.
Locate the product on the list, and then click Buy or Subscribe Now .
The license details appear.
4.
Select the item you want to buy, and then review the price.
5.
Click Checkout Now .
Tip
You can also click Add to Cart and then continue shopping.
The purchase summary page appears in your web browser.
6.
Select a payment method.
Payment Method
Credit card
PayPal
Google Pay a.
Specify your card information.
User Action b.
Verify the items and the price on the order.
c.
Agree to QNAP terms and conditions.
d.
Click Place Order .
a.
Verify the items and the price on the order.
b.
Agree to QNAP terms and conditions.
c.
Click Pay with PayPal
PayPal authentication window appears.
d.
Specify your PayPal login credentials.
e.
Click Next .
f.
Follow PayPal instructions to complete the payment.
a.
Verify the items and the price on the order.
b.
Agree to QNAP terms and conditions.
c.
Click Buy with Google Pay .
Google Pay authentication window appears.
d.
Follow Google Pay instructions to complete the payment.
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After the payment, you can view order details in My Orders and manage your subscriptions in My
Subscriptions .
You can activate your license right after the purchase or at a later time.
For details, see
License Activation
You need to activate purchased licenses to access features provided by the license. You can activate QNAP or QNAP-affiliated licenses using the following methods.
Activation Method
Using QNAP ID
Using a license key
Using a product key
Using a product authorization key
(PAK)
Offline
Description
Licenses purchased through Software Store are stored in your
QNAP ID account. They can be accessed through both License
Center and the QNAP License Manager website.
You can generate the 25-character license key after purchasing licenses through the QNAP Software Store . For details, see
You can use license keys to activate licenses in License Center.
For details, see
Activating a License Using a License Key
.
The 25-character product key is purchased together with the product from either QNAP or an authorized reseller. The product key is normally printed on the product package.
You can use product keys to activate licenses in License Center.
For details, see
Activating a License Using a Product Key or PAK .
The 24-character PAK is purchased together with the product from either QNAP or an authorized reseller. The product key is normally printed on the product package.
If you are using NAS devices running QNE version 4.3.4 or older, use PAKs to activate licenses through License Center.
If you are using NAS devices running QNE version 4.3.4 or later, you can transfer PAKs purchased from the Old QNAP License
Store to NAS devices. For details, see
Activating a License Using a Product Key or PAK .
Use this method when the NAS is not connected to the internet.
For details, see
Activating a License Offline .
Activating a License Using QNAP ID
Before activating your license, ensure the following.
• Your device is connected to the internet.
• You are signed in to myQNAPcloud.
• You have signed in with your QNAP ID.
Users can activate their licenses using QNAP ID in either License Center or License Manager.
• Activate your license using one of the following methods.
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Method
License Center
License Manager
QNE Network User Guide
Steps a.
Open License Center.
b.
Go to My Licenses .
c.
Click Activate License .
The License Activation window appears.
d.
Select Activate with QNAP ID .
e.
• In Stand-Alone Mode, click Select License .
• In Cloud Management Mode, click My QID License or
Organization License .
Tip
In Cloud Management Mode, you can choose to activate a license that belongs to your QNAP ID or your organization.
f.
Select a license from the list.
Tip
If you select a multi-seat license, you can specify the number of seats that you want to activate.
g.
Click Add .
License Center activates the license.
A confirmation message appears.
h.
Click Close .
The license appears on the list of active licenses.
a.
Open your web browser.
b.
Go to https://license.qnap.com
.
c.
Sign in with your QNAP ID.
d.
Locate a license from the license list.
e.
Click .
The Activate License window appears.
f.
Select Online Activation .
g.
Select a device.
h.
Specify your credentials on the device.
i.
Click Allow .
A confirmation message appears.
j.
Click OK .
License Center activates the license.
k.
Click Close .
The license appears on the list of active licenses.
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Activating a License Using a License Key
Before activating your license, ensure that your device is connected to the internet and you have signed in with your QNAP ID.
You can activate a license using a license key. After purchasing a license from QNAP Software Store, you can generate a license key from the License Manager website and apply the key in License Center. A license key contains 25 characters and always starts with the letter L.
For details, see
.
1.
Open License Center.
2.
Go to My Licenses .
3.
Click Activate License .
The License Activation window appears.
4.
Select Activate with a License Key .
5.
Specify the key.
6.
Read and agree to the terms of service.
7.
Click Verify Key .
8.
Verify the license information.
9.
Optional: Specify the number of seats to activate.
Note
This option is only available for licenses that support multiple seats.
10.
Click Activate .
The license is activated.
A confirmation message appears.
11.
Click Close .
The license appears on the list of active licenses.
Generating a License Key
1.
Open your web browser.
2.
Go to https://license.qnap.com
.
3.
Sign in with your QNAP ID.
4.
From the list of licenses, select the license you want to generate a key for.
5.
Click .
The Activate License window appears.
6.
Select License Key .
License Manager generates the license key.
Tip
Click Renew License Key to generate a new key.
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This renews your license key and protects you from any unauthorized access to your existing license key.
7.
Hover the mouse pointer over the license key and click .
Your system copies the license.
8.
Click Done .
The copied license key can be pasted later for license activation.
Activating a License Using a Product Key or PAK
Before activating a license using a product key or a product authorization key (PAK), ensure the following.
• Your NAS is connected to the internet.
• You are signed in to myQNAPcloud.
You can activate a license with a product key or PAK. You may find a product key printed on a physical copy of your product. A product key contains 25 characters and always starts with the letter P.
On the other hand, you may obtain a product authorization key (PAK) if you purchase a license from the old
QNAP License Store. A PAK contains 24 digits of random numbers.
1.
Open License Center.
2.
Go to My Licenses .
3.
Click Activate License .
4.
The License Activation window appears.
5.
Select Activate with a Product Key or PAK .
6.
Specify the key.
7.
Read and agree to the terms of service.
8.
Click Verify Key .
9.
Verify the license information.
10.
Click Activate .
The license is activated.
A confirmation message appears.
11.
Click Close .
The license appears on the list of active licenses.
Activating a License Offline
You can activate your license offline if your QNAP device is not connected to the Internet. You first need to generate a device identity file (DIF) from Qfinder Pro or from License Center on your device and then upload the DIF to License Manager in exchange for the license install file (LIF). You can then activate the license using the LIF in Qfinder Pro or in License Center on your device.
1.
Choose one of the following methods.
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Methods
Offline activation using Qfinder Pro
User Action
Qfinder Pro allows you to discover QNAP devices on your local network.
a.
Open Qfinder Pro on your computer.
Tip
You can download Qfinder Pro from the
QNAP website.
Offline activation using License Center b.
Select your device from the list.
c.
Right-click the device and then select Offline
License Activation .
d.
Specify your username and password.
The License Activation window appears.
a.
Log in to your QNAP device.
b.
Open License Center.
c.
Go to My Licenses .
d.
Click Activate License .
The License Activation window appears.
e.
Select Offline Activation .
2.
Read and agree to the Terms of Service.
3.
Click Generate Device Identity File .
Qfinder Pro or License Center downloads the device identity file (DIF) to your computer.
4.
Read the instructions and click Go to License Manager .
Your web browser opens the QNAP License Manager website.
5.
Sign in with your QNAP ID.
6.
From the list of licenses, select the license you want to activate.
7.
Click (Upload Device Identity File) .
The Activate License window appears.
8.
Click Browse .
The file browser appears.
9.
Locate and select the DIF from your computer.
10.
Click Upload .
A confirmation message appears.
11.
Click Download .
QNAP License Manager downloads the license install file (LIF) to your computer.
12.
Click Done .
13.
Go back to Qfinder Pro or License Center.
14.
In the License Activation window, click Upload License File .
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15.
Click Browse .
The file browser appears.
16.
Locate and select the LIF from your computer.
17.
Click Import .
Qfinder Pro or License Center uploads the LIF and displays the license summary.
18.
Click Activate .
The license appears on the list of active licenses.
License Deactivation
You can deactivate QNAP or QNAP-affiliated licenses using the following methods.
Activation Method
Using QNAP ID
Offline
Description
Licenses purchased through Software Store are stored in your
QNAP ID account, and can be accessed through both License
Center and the QNAP License Manager website
To deactivate this type of license, see
.
Use this method when the NAS is not connected to the internet.
For details, see
Deactivating a License Offline
.
Deactivating a License Using QNAP ID
Before deactivating your license, ensure the following.
• Your device is connected to the internet.
• You are signed in to myQNAPcloud.
Users can deactivate their licenses using QNAP ID in either License Center or License Manager.
• Deactivate your license using one of the following methods.
Method
License Center
Steps a.
Open License Center.
b.
Go to My Licenses .
c.
Identify the license you want to deactivate, and then click .
The License Deactivation window appears.
d.
Select Use QNAP ID .
e.
Read and acknowledge the warning.
f.
Click Deactivate .
A confirmation message appears.
g.
Click Close .
License Center deactivates the license and removes the license from the list of active licenses.
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Method
License Manager a.
Open your web browser.
b.
Go to https://license.qnap.com
.
Steps c.
Sign in with your QNAP ID.
d.
From the list of licenses, select the license you want to deactivate.
e.
Click .
The Deactivate License window appears.
f.
Read and acknowledge the warning.
g.
Click Deactivate .
License Center deactivates the license.
A confirmation message appears.
h.
Click Close .
License Center removes the license from the list of active licenses.
Deactivating a License Offline
1.
Open License Center.
2.
Go to My Licenses .
3.
Identify the license you want to deactivate, and then click .
The License Deactivation window appears.
4.
Select Offline Deactivation .
5.
Read and acknowledge the warning.
6.
Read the instructions, and then click Generate License Uninstall File .
License Center downloads the license uninstall file (LUF) to your computer.
7.
Open your web browser.
8.
Go to https://license.qnap.com
.
9.
Sign in with your QNAP ID.
10.
From the list of licenses, select the license you want to deactivate.
11.
Under Advanced Options , click .
The Deactivate License window appears.
12.
Read and agree to the terms.
13.
Click Offline Deactivation .
14.
Click Browse .
The file browser appears.
15.
Locate and select the LUF from your computer.
16.
Click Upload .
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QNAP License Manager deactivates the license.
A confirmation message appears.
17.
Click Done .
License Extension
License Center will notify you soon before any of your subscription-based licenses expire. The exact dates vary depending on the type of your licenses (ranging from one week to one month before the expiration date). You can extend your QNAP or QNAP-affiliated licenses using the following methods.
Activation Method
Using QNAP ID
Offline using an unused license
Offline using a product key
Description
Licenses purchased through License Center or Software Store are stored in your QNAP ID account, and can be accessed through both License Center and the QNAP License Manager website.
If you have an existing valid, unused subscription-based license in
License Center, you can use this to extend your expiring license.
For details, see
Extending a License Using QNAP ID
.
If you have a valid, unused subscription-based license and your
NAS is not connected to the internet, you can use this method to
extend your expiring license. For details, see Extending a License
Offline Using an Unused License
.
The 25-character product key is purchased together with the product from either QNAP or an authorized reseller. The product key is normally printed on the product package.
If you have a valid, unused product key for a subscription-based license, and your NAS is not connected to the internet, you can use this method to extend your expiring license. For details, see
Extending a License Offline Using a Product Key
.
Extending a License Using QNAP ID
Before extending licenses, ensure the following.
• Your device is connected to the internet.
• You are signed in to myQNAPcloud.
• You have an existing valid, unused license.
Note
Subscription-based licenses will be automatically renewed in License Manager. You cannot manually extend a subscription-based license.
1.
Open License Center.
2.
Go to My Licenses .
3.
Identify the license you want to extend, and then click .
Tip
If a license is expiring in 30 days or less, its status is Expires soon .
The License Extension window appears.
4.
Select an unused license.
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Warning
License Center will use this license to extend your expiring license. This process is irreversible.
Once this license is used for extension, you cannot use it for anything else.
5.
Click Extend .
License Center extends the license.
A confirmation message appears.
6.
Click Close .
Extending a License Offline Using an Unused License
1.
Open License Center.
2.
Go to My Licenses .
3.
Identify the license you want to extend, and then click .
Tip
If a license is about to expire, its status is Expires soon .
The License Extension window appears.
4.
Select manually extend a license .
5.
Select Extend offline .
6.
Click Next .
7.
Read the instructions, and then click Download .
License Center downloads the device identity file (DIF) file to your computer.
8.
Read and agree to the terms of service.
9.
Click Next .
10.
Read the instructions, and then click Go to License Manager .
Your web browser opens the QNAP License Manager website.
11.
Sign in with your QNAP ID.
12.
Go to My Licenses .
13.
From the list of licenses, select the license you want to activate.
14.
In the table below, click Activation and Installation .
The license activation details appear.
15.
Click Extend .
The Extend License window appears.
16.
Select Use an unused license , and then click Next .
The list of unused licenses appears.
17.
Select an unused license.
Warning
License Center will use this license to extend your expiring license. This process is irreversible.
Once this license is used for extension, you cannot use it for anything else.
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18.
Click Next .
19.
Click Browse .
The file browser appears.
20.
Locate and select the DIF from your computer.
21.
Click Upload .
A confirmation message appears.
22.
Click Download .
QNAP License Manager downloads the license install file (LIF) to your computer.
23.
Click Done .
24.
Go back to License Center.
25.
In the License Extension window, click Next .
26.
Click Browse Files .
The file browser appears.
27.
Locate and select the LIF from your computer.
28.
Click Next .
License Center uploads the LIF and displays the license summary.
29.
Click Extend .
A confirmation message appears.
30.
Click Close .
The license appears on the list of active licenses.
Extending a License Offline Using a Product Key
1.
Open License Center.
2.
Go to My Licenses .
3.
Identify the license you want to extend, and then click .
Tip
If a license is about to expire, its status is Expires soon .
The License Extension window appears.
4.
Click manually extend a license .
5.
Select Extend offline .
6.
Click Next .
7.
Read the instructions, and then click Download .
A notification message appears.
8.
Click Download .
License Center downloads the device identity file (DIF) file to your computer.
9.
Read and agree to the terms of service.
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10.
Click Next .
11.
Read the instructions, and then click Go to License Manager .
Your web browser opens the QNAP License Manager website.
12.
Sign in with your QNAP ID.
13.
Go to My Licenses .
14.
From the list of licenses, select the license you want to activate.
15.
In the table below, click Activation and Installation .
The license activation details appear.
16.
Click Extend .
The Extend License window appears.
17.
Select Use a product key , and then click Next .
18.
Specify the product key.
19.
Click Next .
A confirmation message appears.
20.
Click Download .
QNAP License Manager downloads the license install file (LIF) to your computer.
21.
Click Done .
22.
Go back to License Center.
23.
In the License Extension window, click Next .
24.
Click Browse Files .
The file browser appears.
25.
Locate and select the LIF from your computer.
26.
Click Next .
License Center uploads the LIF and displays the license summary.
27.
Click Extend .
A confirmation message appears.
28.
Click Close .
The license appears on the list of active licenses.
Upgrading a License
Before upgrading a license, ensure the following.
• The application is already installed on your device.
• You are signed in to myQNAPcloud.
Users can upgrade their existing basic licenses to premium licenses to gain access to advanced features.
1.
Open your web browser.
2.
Go to https://software.qnap.com
.
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3.
Click your account name and select MY ACCOUNT .
4.
Click Upgrade Plans .
A list of upgradable subscriptions is displayed.
5.
From the list of subscriptions, find the license you want to upgrade and click Upgrade .
The Current Plan window appears.
6.
From the list of upgrade plans, select an upgrade and click Add to Cart .
7.
Click .
8.
Click GO TO CHECKOUT .
9.
Select a payment method.
Payment Method
Credit card
PayPal
Google Pay a.
Specify your card information.
User Action b.
Verify the items and the price on the order.
c.
Agree to QNAP terms and conditions.
d.
Click Place Order .
a.
Verify the items and the price on the order.
b.
Agree to QNAP terms and conditions.
c.
Click Pay with PayPal
PayPal authentication window appears.
d.
Specify your PayPal login credentials.
e.
Click Next .
f.
Follow PayPal instructions to complete the payment.
a.
Verify the items and the price on the order.
b.
Agree to QNAP terms and conditions.
c.
Click Buy with Google Pay .
Google Pay authentication window appears.
d.
Follow Google Pay instructions to complete the payment.
10.
Apply the license upgrade to your QNAP device.
a.
Open your web browser.
b.
Go to https://license.qnap.com
.
c.
Sign in with your QNAP ID.
d.
Locate the license from the license list.
e.
Click .
The Activate Upgraded License window appears.
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Select Online Activation g.
Click Next .
h.
Specify your credentials on the device.
i.
Click Allow .
A confirmation message appears.
j.
Click Close .
The upgraded license is activated.
Viewing License Information
1.
Open your web browser.
2.
Go to https://license.qnap.com
.
3.
Sign in with your QNAP ID.
4.
View the license information using one of the following modes.
Viewing Mode
List by Device
List by License
List by Product
User Actions
This mode displays all the activated licenses on each device. This allows you to quickly view and manage your licenses on a specific device.
• Click a device and then click Device Details to view the details of the selected device.
• Click a device and then click Activation and Installation to view the details of your licenses. You can also activate or deactivate licenses.
This mode displays your purchased licenses and their details, including available seats, license types, validity period, and status.
• Click a license and then click License Details to view the details.
• Click a license and then click Activation and Installation to view the details. You can also activate licenses, deactivate licenses, download the license file, or upload the device identity file.
• Click a license and then click Usage Record to view the history of the selected license.
This mode displays your purchased licenses for each product. This allows you to view and manage all related licenses designed for the same product.
• Click a product to view the details of your licenses. You can also activate licenses, deactivate licenses, download the license file, or upload the device identity file.
Recovering Licenses
Before recovering licenses, ensure that your device is connected to the internet.
1.
Open License Center.
2.
Go to Recover Licenses .
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3.
Click Get Started .
The License Recovery dialog box appears.
4.
Read and agree to the terms of service.
5.
Click Recovery .
License Center automatically recovers all available licenses for applications installed on your devices.
Transferring a License to the New QNAP License Server
This task only applies to existing licenses that have been activated using PAK.
Before transferring licenses, ensure the following.
• Your NAS is connected to the internet.
• You are signed in to myQNAPcloud.
1.
Open License Center.
2.
Go to My Licenses .
3.
Identify the license you want to transfer, and then click .
A confirmation message appears.
4.
Read the terms of service, and then click Transfer & Activate .
Warning
After you register a license with your current QNAP ID, it will no longer be transferable.
License Center transfers the license.
A confirmation message appears.
5.
Optional: Click QNAP License Manager to review the license details.
6.
Click Close .
Deleting a License
Before deleting a license, ensure that you have deactivated this license.
1.
Open License Center.
2.
Go to My Licenses .
3.
Identify the license you want to delete, and then click .
A confirmation message appears.
4.
Click Yes .
License Center deletes the license.
Tip
If the license has not yet expired, the license will still be listed in the License Activation table.
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13. QuLog Center
QuLog Center allows you to centrally manage and monitor logs from local devices and remote devices. You can specify log filters, create notification rules, and configure log settings to stay informed of your device status and important events. You can view and manage system logs from the Main Menu .
Important
Your device must have available application volume to run QuLog Center.
About QuLog Center
QuLog Center provides a centralized log management solution for local devices and remote devices. You can monitor and manage local system logs on a local device, or set up your device as a remote log management center using QuLog Service. For details about QuLog Center concepts and terms, see the following table.
Terms
System Event Log
System Access Log
Local Device
QuLog Service
Log Receiver
Log Sender
Sender Device
Definition
The system event log is a record of system events, such as system, security, and application notifications. The system events are stored by the device operating system for administrators to diagnose system problems and troubleshoot issues.
The system access log is a detailed record of user access to applications and files on a device.
The current device you are logged in.
The QuLog Service is a remote log management service that allows you to centrally manage remote system logs on the local device. The
QuLog Service also allows you to send local device logs to a remote
QuLog Center or to a Syslog Server.
The local device that is the recipient of all remote device logs. The Log
Receiver functions as the central log management platform for up to
500 remote devices.
A local device that sends logs to a remote QuLog Center on another device or to a Syslog Server.
A remote device that sends logs to the local Log Receiver.
Monitoring System Logs
The Overview screen provides statistical graphics to help you visualize system log data and monitor device status.
Monitoring System Event Logs
The System Event Log tab provides the following widgets to visualize the statistical data of the system event logs from your devices.
Tip
The System Event Log page allows you to view log data from local devices or sender devices. You can view data from all sender devices or view each device's information separately. You can also specify the displayed statistics period.
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Logs Over Time
Widget
Top 5 Applications for Error Logs
Top 5 Applications for Warning Logs
Description
This widget displays a line chart to visualize the number of log entries over time.
Tip
• Click
to specify the event types that you want to include in the line chart.
• Hover the mouse pointer over the line chart to see the number of logs at a particular point in time.
This widget displays the five applications that have the largest numbers of error log entries.
This widget displays the five applications that have the largest numbers of warning log entries.
Monitoring System Access Logs
The System Access Log tab provides the following widgets to visualize the statistical data of the system access logs from your devices.
Tip
The System Access Log page allows you to view log data from local devices or sender devices. You can view data from all sender devices or view each device's information separately. You can also specify the displayed statistics period.
Section
Logs Over Time
Currently Online
Connection Types
Logged in
Failed to log in
Description
This widget displays a line chart to visualize the number of log entries over time.
Tip
• Click
to specify the event types that you want to include in the line chart.
• Hover the mouse pointer over the line chart to see the number of logs at a particular point in time.
This widget lists the current online users and provides the information of their user sessions.
This widget displays a pie chart to visualize the numbers of user sessions for each communication protocol.
This widget displays a pie chart to visualize the numbers of successful logins using each IP address or user account.
This widget displays a pie chart to visualize the numbers of failed login attempts using each IP address or user account.
Viewing Online Users
On the Online Users screen, you can see the list of online users and their detailed information, such as login date, login time, username, source IP address, and connection type.
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You can perform the following tasks:
Tasks
Remove a connection
Block a user
Remove the connection and block the user
Select the items to display on the list
1.
Locate a user from the list.
Steps
2.
Right-click the user.
3.
Select Disconnect .
A confirmation message appears.
4.
Click Yes .
1.
Locate a user from the list.
2.
Right-click the user.
3.
Select Add to block list .
4.
Select a block period option.
1.
Locate a user from the list.
2.
Right-click the user.
3.
Select Disconnect and add to a block list .
A confirmation message appears.
4.
Select a block period option.
1.
Click .
2.
Select the items to display.
Local Logs
Local Device Logs allows you to monitor system event logs, system access logs, and online user status on one local device. You can also configure log filters, log settings, and remove event indicators.
Managing Local System Logs
You can monitor and manage system event logs and system access logs on the local device.
1.
Go to Local Device .
2.
Click System Event Log or System Access Log.
3.
On the selected system log screen, you can perform the following tasks:
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Task
Select a group mode
Select a display style
Export logs
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Steps a.
Click .
b.
Select one of the following grouping modes.
• No grouping : this mode displays and lists all log entries.
• By date : this mode groups log entries by date.
• By user : this mode groups log entries by users.
• By Source IP : this mode groups log entries by source IP address.
Select one of the group modes for system event logs.
• By app : this mode groups log entries by app name.
• By content : this mode groups log entries by log content.
a.
Click .
b.
Select a display style.
Tip
You can also click Add Style to create a display style.
For details, see Configuring Display Settings .
a.
Click .
The Export Logs drop-down menu appears.
b.
Click Export .
c.
Select an export file format.
Note
QuLog Center supports CSV and HTML log file formats.
d.
Select the maximum number of log entries per file.
e.
Optional:
Compress the export file and specify a password.
f.
Click Browse .
g.
Click Export .
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Task
Download export logs
Steps a.
Click .
The Export Logs drop-down menu appears.
b.
Click Export .
c.
Select an export file format.
Note
QuLog Center supports CSV and HTML log file formats.
Perform a search
Select display items
Select all log entries
Deselect all log entries d.
Select the maximum number of log entries per file.
e.
Optional:
Compress the export file and specify a password.
f.
Click Export .
The log file is downloaded to your computer.
a.
Specify keywords in the search field.
b.
Press Enter .
c.
Optional:
Click Add as Customized Tab and specify a tab name.
This allows you to create a custom tab using the keywords and criteria that you have specified.
For details, see
.
a.
Click .
b.
Select the items to display.
a.
Click Select multiple entries .
The select multiple entries drop-down menu appears.
b.
Click Select all .
a.
Click Select multiple entries .
The select multiple entries drop-down menu appears.
Copy one or more log entries
Delete one or more log entries b.
Click Invert selection .
a.
Select one or more log entries.
b.
Click .
The content of the selected log entries is copied to the clipboard and can be pasted elsewhere.
a.
Select one or more log entries.
b.
Click .
A confirmation message appears.
c.
Click Yes .
The following options are specific to system event logs:
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Task Steps
Create an event notification rule You can quickly create an event notification rule using a log entry. This allows you to receive notifications for events similar to the selected log entry.
a.
Locate a log entry.
Create an event flag rule b.
Click .
c.
Select Create event notification rule .
Notification Center opens and the Create event notification rule windows appears.
For details, see Creating an Event Notification Rule.
a.
Locate a log entry.
b.
Click .
c.
Select Create event flag rule .
The Create Event Flag Rule window appears.
d.
Click Create .
The event is flagged.
Go to Log Settings > Event Indicators to view all event flags.
Customizing Local System Logs
You can create custom filter tabs for Local System Event Logs and Local System Access Logs. The customized filter tabs can filter logs or user information based on specified keywords or criteria.
1.
Open QuLog Center.
2.
Go to Local Device .
3.
Click System Event Log or System Access Log .
4.
Go to the search bar.
5.
Click .
The Advanced Search window appears.
6.
Specify the following filter fields:
Fields
Severity Level
Date
Steps a.
Click .
The severity level drop-down menu appears.
b.
Select a severity level option.
a.
Click .
The date drop-down menu appears.
b.
Select a date option.
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User
Source IP
Fields Steps a.
Click .
The user condition option appears.
b.
Select a condition.
c.
Specify the keywords.
a.
Click .
The source IP address condition option appears.
b.
Select a condition.
c.
Specify the source IP address.
The following filter fields are specific to system event logs:
Application a.
Click .
The application drop-down menu appears.
b.
Select an application.
The Category option appears.
Note
The Category option does not appear if you select any applications or do not specify the application.
Content c.
Specify the application Category .
a.
Click .
The content condition option appears.
b.
Select a condition.
c.
Specify the content keywords.
The following filter fields are specific to system access logs:
Connection Type a.
Click .
The connection type option appears.
Action b.
Select a connection type.
a.
Click .
The action drop-down menu appears.
b.
Select an action option.
7.
Optional: Click Reset to clear all search filters.
Respecify search filters as many times as required.
8.
Click Search .
The list of filtered results is displayed.
9.
Click Add as Customized Tab .
The Add as Customized Tab window appears.
10.
Enter a tab name.
11.
Click Apply .
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• The custom filter tab is created.
• The custom filter tab is displayed next to the Main tab.
Local Log Settings
Log Settings allows you to configure the following types of settings: event logs, access logs, display styles, and event indicators.
Configuring Event Log Settings
You can specify the database size and the log language or delete all the log entries for system event logs.
1.
Open QuLog Center.
2.
Go to Local Device > Log Settings > Event Log Settings .
3.
Specify the following settings:
Settings
Maximum number of entries
Log retention time
4.
Optional: Delete all event logs.
a.
Click Delete All Event Logs .
A confirmation message appears.
b.
Click Yes .
Warning
You cannot restore deleted logs.
Steps a.
Click .
The maximum number of entries option drop-down menu appears.
b.
Select the maximum number of entries allowed.
The log database size is specified.
a.
Click .
The log retention time drop-down menu appears.
b.
Select the log retention time.
5.
Select the log language.
a.
Click .
The log language drop-down menu appears.
b.
Select a language.
6.
Click Apply .
Configuring Access Log Settings
You can specify the database size, log retention time, connection type or delete all system access log entries.
1.
Open QuLog Center.
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2.
Go to Local Device > Log Settings > Access Log Settings .
3.
Specify the following settings:
Settings
Maximum number of entries
Log retention time
Connection Types a.
Steps
Click .
The maximum number of entries option drop-down menu appears.
b.
Select the maximum number of entries allowed.
a.
Click .
The log retention time drop-down menu appears.
b.
Select the log retention time.
Select the connection types you want to log.
Tip
You can select multiple connection types.
4.
Optional: Delete all event logs.
a.
Click Delete All Access Logs .
A confirmation message appears.
b.
Click Yes .
Warning
You cannot restore deleted logs.
5.
Click Apply .
Configuring Display Settings
You can customize your log display style to enhance readability or to highlight certain entries.
1.
Open QuLog Center.
2.
Open Display Settings through one of the following methods:
Accessing Display Setting Method
System Event Log
System Access Log
Steps
Go to Local Device > System Event Log > Display style .
Go to Local Device > System Access Log > Display style .
3.
Click .
The display style drop-down menu appears.
4.
Click Settings .
The Display Style Settings window appears.
5.
Perform one or more of the following tasks:
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Task
Add a display style
Delete a style
Add a rule to a display style
Edit a rule
Remove a condition
Steps a.
Click Add Style .
The Add Style window appears.
b.
Specify a name for the style.
c.
Click Apply .
a.
Select a display style.
b.
Click Delete Style .
A confirmation message appears.
c.
Click Yes .
a.
Select a display style.
b.
Click Add Rule .
The Style Rule window appears.
c.
Select a field.
d.
Select a keyword.
e.
Select one or more formatting effects.
Tip
You can instantly preview the results of the selected formatting effects.
f.
Click Apply .
a.
Select a display style.
b.
Select a rule from the list.
c.
Click Edit .
The Style Rule window appears.
d.
Select a field.
e.
Specify the condition.
f.
Select one or more formatting effects.
Tip
You can instantly preview the results of selected formatting effects.
g.
Click Apply .
a.
Select a display style.
b.
Select a condition from the list.
c.
Click Delete .
A confirmation message appears.
d.
Click Yes .
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Task
Specify the priority of rules
Steps a.
Select a display style.
b.
Select a rule from the list.
c.
Beside Priority , click or to change its priority.
Note
The formatting results of rules with a higher priority overwrite those with a lower priority.
QuLog Service
QuLog Service allows you to centrally manage logs from multiple remote devices. You can configure a single device as a Log Receiver to manage and monitor all incoming system logs from other devices, or configure the device as a Log Sender that sends all system logs to a remote QuLog Center.
Configuring Log Sender Settings
The Log Sender allows you to send system event logs and system access logs on the local device to a remote QuLog Center or Syslog Server.
Sending System Logs to Remote QuLog Center
1.
Open QuLog Center.
2.
Go to QuLog Service > Log Sender > Send to QuLog Center .
3.
Enable Send logs to remote QuLog Center .
4.
System event logs and access logs from the local device are sent to a remote QuLog Center.
5.
Click Add Destination .
The Add Destination window appears.
6.
Select one of the following options:
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Options
Add a destination IP address
User Actions a.
Click Add Destination .
The Add Destination window appears.
b.
Specify the following IP address information:
• Destination IP
Tip
You can enter the destination IP address manually or click Search to automatically select a device from your local network.
Edit a destination IP address
Remove a destination IP address
• Port
• Transfer protocol
• Log type
• Format
Note
You can click Send a Test Message to test the connection.
a.
Select a destination IP address.
b.
Click .
The Edit Destination window appears.
c.
Edit the IP address information.
a.
Select one or multiple destination IP addresses.
b.
Click Remove or .
A confirmation message window appears.
c.
Click Yes .
The destination IP address is removed.
7.
Click Apply .
Changes to the destination IP address are applied.
Sending System Logs to Syslog Server
1.
Open QuLog Center.
2.
Go to QuLog Service > Log Sender > Send to Syslog Server .
3.
Enable Send logs to remote syslog server .
4.
Select one of the following actions:
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Options
Add a destination IP address
User Actions a.
Click Add Destination .
The Add Destination window appears.
b.
Specify the following IP address information:
• Destination IP
Tip
You can enter the destination IP address manually or click Search to automatically select a device from your local network.
Edit a destination IP address
Remove a destination IP address
• Port
• Transfer protocol
• Log type
• Format
Note
You can click Send a Test Message to test the connection.
a.
Select a destination IP address.
b.
Click .
The Edit Destination window appears.
c.
Edit the IP address information.
a.
Select one or multiple destination IP addresses.
b.
Click Remove or .
A confirmation message window appears.
c.
Click Yes .
The destination IP address is removed.
5.
Click Apply .
Changes to the destination IP address are applied.
Configuring Log Reciever Settings
The Log Reciever allows you to configure a local device as the recipient of remote device logs. You can centrally manage and monitor system event logs and access logs from remote QNAP devices. Additionally, you can configure customized filters to search for logs efficiently.
Configuring General Settings
1.
Open QuLog Center.
2.
Go to QuLog Service > Log Receiver > General Settings .
3.
Select Receive logs from a remote QuLog Center .
4.
Select transfer protocols and then specify the port number.
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Note
QuLog Center supports TCP and UDP protocols.
5.
Optional: Click Enable Transport Layer Security (TLS) .
6.
Select System Event Log or System Access Log .
7.
Specify the following settings:
Settings
Maximum number of entries
Log retention time
Delete all event logs
Steps a.
Click .
The maximum number of entries option drop-down menu appears.
b.
Select the maximum number of entries allowed.
The log database size is specified.
a.
Click .
The log retention time drop-down menu appears.
b.
Select the log retention time.
a.
Click Delete All Event Logs .
A confirmation window appears.
Warning
You cannot restore deleted logs.
b.
Click Yes .
8.
Click Apply .
Configuring Log Filters
You can specify log filter conditions for system logs received from multiple sender devices on the Log
Receiver to easily locate specific types of logs and monitor large volume of logs.
1.
Open QuLog Center.
2.
Go to QuLog Service > Log Receiver > Filter Criteria .
3.
Click System Event Log or click System Access Log .
4.
Select one of the actions to perform:
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Tasks
Add a filter criteria
Edit a log filter
Delete a log filter
Import a custom filter criterion
Steps a.
Click Add Filter Criteria .
The filter criteria window appears.
b.
Specify the following information:
• Severity level
• User
• Source IP
Specify the following information for system event logs:
• Application
• Category
• Content
Specify the following information for system access logs:
• Connection type
• Accessed resources
• Action a.
Click .
The Filter Criteria window appears.
b.
Edit the log filter fields.
a.
Select a filter criteria.
b.
Click .
A confirmation window appears.
c.
Click Yes .
a.
Click Add Filter Criteria .
b.
Go to Import custom filter criteria from the selected tab .
c.
Click .
The custom filter criteria drop-down menu appears.
d.
Select the custom filter tab from the drop-down menu.
The selected custom filter criteria are applied to the log.
Note
For details on how to create a custom filter tab, see
Customizing Remote Logs from Sender Devices .
5.
Click Apply .
All changes are applied.
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Configuring Notification Rule Settings
You can configure notification rules in Notification Center. You can also create filters for sending local system access logs, QuLog Service system event logs, and QuLog Service system access logs. QuLog Center can send notifications to recipients when the Log Receiver receives system event logs or system access logs from the Log Sender .
1.
Open QuLog Center.
2.
Go to QuLog Service > Log Receiver > Notification Settings .
3.
You can perform any of the following actions:
Setting
Create a notification rule
Edit a notification rule
Enable or disable a notification rule
Delete a notification rule
View notification history
Steps a.
Click Configure Notification Rule .
Notification Center opens. Follow the instructions on the
Create event notification rule wizard to add an event notification rule for QuLog Center.
For details, see Creating an Event Notification Rule.
Important
You must select the Log filter criteria option in
System Notification Rules when creating QuLog
Center notification rules for receiving local device logs, QuLog Service system event logs, and
QuLog Service system access logs.
To enable the Log filter criteria option, go to
Notification Center > System Notification Rules
> QuLog Center > Log Filter Criteria .
b.
Click Apply .
The notification rule is created.
Click .
Click toggle.
a.
Click .
A confirmation message window appears.
b.
Click Yes .
The notification rule is deleted.
Click View notification history .
Notification Center opens and displays the QuLog Center notification history page.
Viewing and Managing Remote Logs
You can view and manage remote logs under the Sender Devices section in QuLog Center. This section lists all remote devices that send their logs to the QuLog Center on the local device. You can monitor logs from all sender devices or from individual sender devices. QuLog Center can manage up to 500 sender devices on a log receiver.
Managing Remote System Logs
You can monitor and manage system event logs and system access logs from remote devices on a Log
Receiver. You can also view system logs from each sender device.
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1.
Go to Local Device .
2.
Click System Event Log or System Access Log.
3.
On the selected system log screen, you can perform the following tasks:
Task
Select a group mode
Select a display style
Export logs
Steps a.
Click .
b.
Select one of the following grouping modes.
• No grouping : this mode displays and lists all log entries.
• By date : this mode groups log entries by date.
• By user : this mode groups log entries by users.
• By Source IP : this mode groups log entries by source IP address.
Select one of the group modes for system event logs.
• By app : this mode groups log entries by app name.
• By content : this mode groups log entries by log content.
a.
Click .
b.
Select a display style.
Tip
You can also click Add Style to create a display style.
For details, see Configuring Display Settings .
a.
Click .
The Export Logs drop-down menu appears.
b.
Click Export .
c.
Select an export file format.
Note
QuLog Center supports CSV and HTML log file formats.
d.
Select the maximum number of log entries per file.
e.
Optional:
Compress the export file and specify a password.
f.
Click Export .
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Task
Download export logs
Steps a.
Click .
The Export Logs drop-down menu appears.
b.
Click Export .
c.
Select an export file format.
Note
QuLog Center supports CSV and HTML log file formats.
Perform a search d.
Select the maximum number of log entries per file.
e.
Optional:
Compress the export file and specify a password.
f.
Click Export .
The log file is downloaded to your computer.
a.
Specify keywords in the search field.
b.
Press Enter .
Select display items c.
Optional:
Click Add as Customized Tab and specify a tab name.
This allows you to create a custom tab using the keywords and criteria that you have specified.
For details, see
.
a.
Click .
b.
Select the items to display.
Create an event notification rule You can quickly create an event notification rule using a log entry. This allows you to receive notifications for events similar to the selected log entry.
a.
Locate a log entry.
b.
Click .
Create an event flag rule c.
Select Create event notification rule .
Notification Center opens and the Create event notification rule windows appears.
For details, see Creating an Event Notification Rule.
You can quickly create an event flag rule using a log entry.
a.
Locate a log entry.
b.
Click .
c.
Select Create event flag rule .
The Create Event Flag Rule window appears.
d.
Click Create .
The event is flagged.
Go to Log Settings > Event Indicators to view all event flags.
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Task
Select all log entries
Deselect all log entries
Copy one or more log entries
Delete one or more log entries
Steps a.
Click Select multiple entries .
The select multiple entries drop-down menu appears.
b.
Click Select all .
a.
Click Select multiple entries .
The select multiple entries drop-down menu appears.
b.
Click Invert selection .
a.
Select one or more log entries.
b.
Click .
The content of the selected log entries is copied to the clipboard and can be pasted elsewhere.
a.
Select one or more log entries.
b.
Click .
A confirmation message appears.
c.
Click Yes .
Customizing Remote Logs from Sender Devices
1.
Open QuLog Center.
2.
Go to QuLog Service > Sender Devices .
3.
Select a sender device.
4.
Click System Event Log or click System Access Log .
5.
Go to the search bar.
6.
Click .
7.
Specify the following filter fields:
Fields
Severity Level
Date
User
Steps a.
Click .
The severity level drop-down menu appears.
b.
Select a severity level option.
a.
Click .
The date drop-down menu appears.
b.
Select a date option.
a.
Click .
The user condition option appears.
b.
Select a condition.
c.
Specify the keywords.
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Fields
Source IP
Steps a.
Click .
The source IP address condition option appears.
b.
Select a condition.
c.
Specify the source IP address.
The following filter fields are specific to system event logs:
Application a.
Click .
The application drop-down menu appears.
b.
Select an application.
The Category option appears.
Note
The Category option does not appear if you select any applications or do not specify the application.
Content c.
Specify the application Category .
a.
Click .
The content condition option appears.
b.
Select a condition.
c.
Specify the content keywords.
The following filter fields are specific to system access logs:
Accessed Resources a.
Click .
The content condition option appears.
Connection Type
Action b.
Select a condition.
c.
Specify the keywords.
a.
Click .
The connection type option appears.
b.
Select a connection type.
a.
Click .
The action drop-down menu appears.
b.
Select an action option.
8.
Optional: Click Reset to clear all search filters.
Respecify search filters as many times as required.
9.
Click Search .
The list of filtered results is displayed.
10.
Click Add as Customized Tab .
The Add as Customized Tab window appears.
11.
Enter a tab name.
12.
Click Apply .
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• The custom filter tab is created.
• The custom filter tab is displayed next to the Main tab.
Log in to a Sender Device
1.
Open QuLog Center.
2.
Go to QuLog Service > Sender Devices .
3.
Select a device.
4.
Click Settings .
5.
Specify the following:
• Host IP address
• Port
• Username
• Password
6.
Optional: Select Secure login (HTTPS) .
7.
Click Sign in .
• You are logged into the sender device.
• All destination IP addresses of the sender device are listed.
• You can configure the destination for sender device logs.
For details, see the following topics:
•
Sending System Logs to Remote QuLog Center
•
Sending System Logs to Syslog Server
Configuring Event Indicators on the Sender Device
The event severity indicators on the device list are displayed according to the event severity level
(information, warning, and error) that occurs over a specified period. Only the highest severity level icon is displayed when multiple events occur.
1.
Open QuLog Center.
2.
Go to QuLog Service > Sender Devices .
3.
Select a device.
4.
Click Event Indicators .
5.
Click .
The event period drop-down menu appears.
6.
Select the event period.
Events that meet the specified criteria are listed in the Event Flag Rules table below.
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Tip
You can remove event flag rules from the list.
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14. Notification Center
Notification Center consolidates all device notifications to help you monitor the status of your device and its applications and address potential issues more closely and promptly. You can send notifications to recipients through different channels including emails, SMS, instant messaging, and other push services. To receive system event notifications, Notification Center also lets you create custom notification rules and criteria, ensuring that you receive event notifications that are most relevant to your needs.
Service Account and Device Pairing
Service Account and Device Pairing allows you to configure the simple mail transfer protocol (SMTP) and short message service center (SMSC) settings so you can receive notifications through email and SMS. You can also pair your instant messaging accounts and devices with your QNAP device to receive notifications through instant messaging or push services.
Email Notifications
You can add and view email notification recipients and configure your simple mail transfer protocol (SMTP) service settings.
Configuring an Email Notification
Tip
QNAP recommends you log into your third party email service account before configuring email notifications in Notification Center to skip account verification steps.
1.
Go to Service Account and Device Pairing > E-mail .
2.
Click Add SMTP Service .
The Add SMTP Service window appears.
3.
Select an email account.
4.
Configure the following.
Service Providers
Gmail or Outlook
User Actions a.
Click Add account .
The email account window appears.
b.
Specify the email address that will act as the sender for device notifications.
A confirmation message appears.
c.
Click Allow .
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Service Providers
Yahoo
Custom
User Actions
Important
You must configure settings in Yahoo Mail before specifying your account information in Notification Center.
You must perform the following steps in Yahoo Mail: a.
Log in to your Yahoo Mail account.
b.
Go to Help > Account Info > Account Security .
c.
Enable Allow apps that use less secure sign in .
Return to Notification Center and specify a valid Yahoo mail address and password.
a.
Specify the domain name or the IP address of your SMTP service such as smtp.gmail.com
.
b.
Specify the port number for the SMTP server. If you specified an SMTP port when you configured the port forwarding settings, use this port number.
c.
Specify the email address that will act as the sender for device notifications.
d.
Specify a username that contains a maximum of 128 ASCII characters.
e.
Specify a password that contains a maximum of 128 ASCII characters.
f.
Select one of the following secure connection options.
• SSL : Use SSL to secure the connection.
• TLS : Use TLS to secure the connection.
• None : Do not use a secure connection.
QNAP recommends enabling a secure connection if the SMTP server supports it.
Specify a valid email address and its account password.
Others
Tip
To configure multiple email servers, click Add SMTP Service , and then perform the previous steps.
5.
Optional: Select Set as default SMTP service account .
6.
Optional: Click .
The SMTP server sends a test email.
7.
Click Create .
Notification Center adds the SMTP service to the list.
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Managing Email Notifications
1
2
3
No.
Tasks
Send a test message to a specified recipient.
Edit the configurations of an existing email server.
Remove an email server.
User Actions
1.
Click .
The Send test message window appears.
2.
Specify an email address.
3.
Click Send .
1.
Click .
The Edit SMTP Service Account window appears.
2.
Edit the settings.
3.
Click Confirm .
1.
Click .
A confirmation message appears.
2.
Click Confirm .
SMS Notifications
You can view and configure your short message service center (SMSC) settings. You can either configure a custom SMSC or use any of the currently supported SMS service providers: Clickatell, Nexmo, and Twilio.
Configuring an SMS Notification
1.
Go to Service Account and Device Pairing > SMS .
2.
Click Add SMSC Service .
The Add SMSC Service window appears.
3.
Select a service provider.
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4.
Specify an alias.
5.
Specify the following information.
SMS Service Provider
Clickatell - Communicator/Central
Clickatell - SMS Platform
Nexmo
Twilio
Custom
Information
Clickatell username, password, and API ID
Clickatell API key
Nexmo API key and secret question, and a sender name
The sender name can contain a maximum of 32 characters.
Your Twilio account SID, access token, and the Twilio-provided phone number linked to your account
• URL template text formatted according to the format specified by your SMS service provider.
Use the following replaceable URL template parameters.
• @@UserName@@ : Specify the username for this connection.
• @@Password@@ : Specify the password for this connection.
• @@PhoneNumber@@ : Specify the phone number where the SMS messages are sent. This parameter is required.
• @@Text@@ : Specify the text content of the SMS message.
This parameter is required.
Important
You will not be able to receive SMS messages if the template text does not match the format used by your SMS service provider.
• The name of the service provider. The name can contain a maximum of 32 ASCII characters.
• A password. The password can contain a maximum of 32
ASCII characters.
Tip
To configure multiple SMS servers, click Add SMSC Service , and then perform the previous steps.
6.
Click .
The SMS server sends a test message.
7.
Click Create .
Notification Center adds the SMTP service to the list.
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Managing SMS Notifications
1
No.
Tasks
Send a test message to a specified recipient.
2
3
Edit the configurations of an existing SMS server.
Remove an SMS server.
User Actions
1.
Click .
The Send test message window appears.
2.
Specify a country code and phone number.
3.
Click Send .
1.
Click .
The Edit SMSC Service Account window appears.
2.
Edit the settings.
3.
Click Confirm .
1.
Click .
A confirmation message appears.
2.
Click Confirm .
Instant Messaging Notifications
The Instant Messaging screen allows you to pair Notification Center with instant messaging accounts such as Skype and Facebook Messenger. Notification Center sends notifications to the specified recipients through QBot, the QNAP instant messaging bot account.
Pairing Notification Center with Skype
Before configuring Skype notifications, ensure the following.
• Your device is registered to an active myQNAPcloud account.
• You have an active Skype account.
• Skype is installed on your device.
1.
Go to Service Account and Device Pairing > Instant Messaging .
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2.
Click Add IM Account .
The Notification IM Wizard appears.
3.
Select Skype.
The Add Bot to Contacts window appears.
4.
Log in to the Skype account you want to pair.
Skype adds QNAP Bot as a contact.
5.
Close the Add Bot to Contacts window.
6.
Click Next .
A verification code appears.
7.
On Skype, enter the verification code.
Notification Center verifies and pairs with the Skype account.
8.
Click Finish .
Notification Center adds the Skype account to the list.
Pairing Notification Center with Facebook Messenger
Before configuring instant messaging (IM) notifications, ensure the following.
• Your device is registered to an active myQNAPcloud account.
• You have an active Facebook Messenger account.
1.
Go to Service Account and Device Pairing > Instant Messaging .
2.
Click Add IM Account .
The Notification IM Wizard appears.
3.
Select Facebook Messenger.
The Add Bot to Contacts window appears.
4.
Log in to the Facebook Messenger account you want to pair.
Facebook Messenger adds QNAP Bot as a contact.
5.
Click Get Started .
A verification code appears on the Notification IM Wizard .
6.
On Facebook Messenger, enter the verification code.
Notification Center verifies and pairs with the Facebook Messenger account.
7.
Click Finish .
Notification Center adds the Facebook Messenger account to the list.
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Managing Instant Messaging Notifications
1
No.
2
Tasks
Send a test message.
Unpair and remove the instant messaging account.
User Actions
Click .
1.
Click .
A confirmation message appears.
2.
Click Confirm .
Push Notifications
The Push Service screen allows you to configure push services for web browsers and mobile devices.
Notification Center supports pairing the application with multiple third-party push notification services.
Pairing Notification Center with a Mobile Device
Before pairing, ensure the following.
• Your device is registered to an active myQNAPcloud account.
• Qmanager is installed on the mobile device.
• Your device is added in Qmanager.
1.
Open Qmanager on the mobile device.
2.
Perform one of the following.
Pairing Option
Automatic pairing
User Action a.
From the device list, click the device you want to pair.
A confirmation message appears.
b.
Click Confirm .
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Pairing Option
Manual pairing
User Action a.
Identify your device from the device list, and then click .
The device settings screen appears.
b.
Select Push notifications .
c.
Click Save .
A confirmation message appears.
d.
Click Confirm .
Notification Center pairs with the mobile device.
3.
In Notification Center, go to Service Account and Device Pairing > Push Service .
4.
Verify that the mobile device appears in the list of paired devices.
Pairing Notification Center with a Web Browser
Before pairing, ensure the following.
• Your device is registered to an active myQNAPcloud account.
• You are using one of the following web browsers: Google Chrome, Firefox, or Safari.
1.
Go to Service Account and Device Pairing > Push Service .
2.
Under Browser, click Pair .
Notification Center pairs with your current browser.
The browser appears in the list of paired devices.
3.
Change your browser name.
a.
Beside your browser name, click .
b.
Specify a browser name.
The field accepts a maximum of 127 ASCII characters.
c.
Press ENTER.
Notification Center saves your browser name.
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Managing Push Notifications
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1
No.
2
3
Tasks User Actions
Send a test message.
Click .
Start sending push notifications to the device or browser.
Click .
Stop sending push notifications to the device or browser.
Unpair and remove the device or browser.
Click .
1.
Click .
A confirmation message appears.
2.
Click Confirm .
System Notification Rules
You can create and manage event notification rules to receive event notifications promptly.
Creating an Event Notification Rule
Before creating a notification rule, ensure that your device is registered to an active myQNAPcloud account.
1.
Go to System Notification Rules .
2.
Click Create Rule .
The Create event notification rule window appears.
3.
Specify a rule name.
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4.
Select the events you want recipients to be notified of.
Tip
To select all events, select Select all .
To display only the events for a specific application or service, select the item from the
Displayed Items drop-down menu.
5.
Click Next .
6.
Select a security level.
Security Level
Information
Warning
Error
Description
Information messages inform users of changes in the device settings or its applications.
Warning messages inform users of events when device resources, such as storage space and memory, are critically low, or when the hardware behaves abnormally.
Error messages inform users of problems that occur when the system tries to update or run applications or processes or when it fails to enable or disable device features.
7.
Specify a keyword filter.
Filter
All messages
Includes
Excludes
Description
Notification Center sends all notifications that are classified under the types you selected.
Notification Center sends only the notifications that are classified under the types you selected and includes the keywords you specified.
To add keyword filters, click , and then specify one or more keywords.
Notification Center sends only the notifications that are classified under the types you selected and excludes the keywords you specified.
To add keyword filters, click , and then specify one or more keywords.
Important
The event notification filter only accepts keywords that are in English or in any of the languages specified on the Event Notifications screen.
8.
Specify a time range when you want to receive notifications.
9.
Click Next .
10.
Select a delivery method.
11.
Configure the sender information.
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Methods User Actions a.
Select an SMTP server.
Tip
To add an SMTP server, see
SMS b.
Select an e-mail account.
c.
Enter the email address.
d.
Click Add account .
e.
Optional: Select Set as the default SMTP service account .
The configured email service will become the default SMTP service account.
f.
Optional: Specify a custom subject line.
This text replaces the original email subject line. Use this to help recipients better understand the notifications they recieve.
g.
Optional: Select Send email as plain text .
Select an SMSC server.
Note
To add an SMSC server, see Configuring an SMS Notification
.
Notification Center automatically assigns Qbot.
Instant Messaging or
Push Service
12.
Configure the recipient information.
Methods User Actions a.
Click Select NAS User .
The Select NAS User window appears.
b.
Select one or more device users.
c.
Click Finish .
The Select NAS User window closes.
Tip
• To add a recipient, click Add , and then specify their email address.
•
To delete a recipient, click .
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SMS
Methods
Instant Messaging
Push Service
User Actions a.
Click Select NAS User .
The Select NAS User window appears.
b.
Select one or more device users.
c.
Click Finish .
The Select NAS User window closes.
d.
Select a country code for each recipient.
Tip
• To add a recipient, click Add , and then specify their cell phone number.
•
To delete a recipient, click .
Select one or more recipients.
Tip
To add instant messaging notification recipients, see the following topics:
•
Pairing Notification Center with Skype
•
Pairing Notification Center with Facebook Messenger
Select one or more recipients.
Tip
To add push notification recipients, see the following topics:
•
Pairing Notification Center with a Mobile Device
•
Pairing Notification Center with a Web Browser
13.
Optional: Click to send a test message.
14.
Optional: Click Add Pair to create a new pair.
15.
Click Next .
16.
Verify the rule settings.
17.
Click Finish .
Notification Center displays the new rule on the Event Notifications screen.
Managing Event Notification Rules
You can create custom rules and select applications and features that you want to receive event notifications from. You can also specify the message type, keywords, and time range to further define notification types or narrow the scope. Notification Center supports sending event notifications in multiple languages and provides four delivery methods to meet your different needs, including emails, SMS, instant messaging, and push services.
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2
3
1
No.
Tasks
Specify a notification language.
Enable or disable the rule.
Preview the rule settings.
4
5
Edit the rule.
Delete the rule.
User Actions
1.
Select one or more languages for email notifications.
2.
Select a language for SMS, IM, and push notifications.
Click
1.
.
Click .
The Event Notifications window appears.
2.
Review the settings, and then click Close .
1.
Click .
The Edit Rule for Event Notifications window appears.
2.
Edit the settings.
3.
Click Confirm .
1.
Click .
A confirmation message appears.
2.
Click Confirm .
Notification Management
You can monitor queuing notifications in Notification Center, view the history of delivered notification messages, configure global notification settings, or monitor important system event logs.
Managing Notification Queue and History
Notification Center allows you to view notification queues and notification history. You can view pending notification messages that Notification Center will send on the Queue screen, or go to the History screen to view all delivered notification messages.
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Queue
The Queue screen displays the messages that Notification Center is going to send. The required transmission time depends on the current status of your device. You can remove a message from the queue before it is sent. Messages removed from the queue will not appear in the History screen.
History
The History screen displays the messages that Notification Center has sent. You can view details, resend messages, configure settings, and export the history as a CSV file. You can also specify how long notification records are retained and where they are stored in Settings .
Tasks User Actions
Export the notification message history.
Click Export .
Notification Center saves the CSV file on your computer.
Resend the notification.
Identify the notification you want to resend, and then click .
This button only appears when Notification Center is unable to send the notification to the recipient.
Configure the history settings.
1.
Click Settings .
The Settings window appears.
2.
Specify the maximum number of days Notification Center retains notification records before deleting them.
3.
Click Confirm .
Notification Center saves your settings.
Configuring Global Notification Settings
The Global Notification Settings screen allows you to quickly define global notification rules. From the list, you can select or deselect, and then apply the delivery methods for each device feature or application. Users only receive notifications related to the selected features through their selected delivery methods.
Viewing System Event Logs
The System Event Logs screen displays all system events on the device. On this screen, you can sort and filter the logs or create notification rules based on existing logs.
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1
No.
Tasks
Filter system logs Select a security level.
User Actions
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2
No.
Search logs
Tasks
3 Create a notification rule
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User Actions
You can search logs using simple search or advanced search methods.
Simple search:
1.
Enter keywords.
2.
Press Enter .
A list of system event logs that meet the search criteria is displayed.
Advanced search:
1.
Click .
The Advanced Search window appears.
2.
Specify the following:
• Keywords
• Severity level
• Date
• Source IP
• Application
• Category
3.
Optional:
Click Reset .
All search results are cleared.
4.
Click Search .
A list of system event logs that meet the search criteria is displayed.
1.
Click Settings .
2.
Click Create event notification rule .
The Create notification rule window appears.
3.
Select one of the following options.
• Add as a new rule
• Add to an existing rule
4.
Click Confirm .
Tip
To add or edit notification rules, see
Creating an Event Notification Rule
.
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15. Security Center
Security Center is a utility that centralizes security settings. From Security Center, you can download and replace SSL certificates as well as update the password policy. Additionally, our powerful anti-tampering features can detect and record unauthorized changes to your device and restore modified files to their original state.
Running a Security Checkup
Security Checkup reviews specific settings defined by your Security Policy and provides suggestions for improving the security of your device.
1.
Open Security Center.
2.
Click Security Checkup .
Important
When you open Security Checkup for the first time, you can choose a Security Policy and click
Scan Now . After scanning your device for the first time, the screen changes.
3.
Optional: Select a new Security Policy.
a.
Click .
The Security Policy window opens.
b.
Click .
A menu list appears.
c.
Select a Security Policy.
Tip
To learn more about each security policy, click .
d.
Click Apply .
4.
Optional: Enable a scan schedule.
a.
Near Scan schedule , click .
The Scan schedule window opens.
b.
Select Enable schedule .
c.
Select at least one day to run the scan schedule.
d.
Select a time to run the scan schedule.
e.
Click Apply .
5.
Click Scan .
Security Checkup scans your device.
Note
• You can check and automatically apply security suggestions. To see a list of security suggestions, click Suggested Settings Assistant . Select at least one suggestion to implement and then click Apply suggestion .
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• You can check and manually apply security suggestions. To see a list of security suggestions, click Suggested Settings Assistant and then Manually . Under At-risk User
Settings , click a statement to open the application to fix this risk.
• To see more details about or ignore a result, click and select
Description or Ignore result .
Configuring the Password Policy
1.
Open Security Center.
2.
Click Password Policy .
3.
Under Password Strength , configure any of the following password criteria.
English letters
Digits
Special characters
Must not include characters repeated three or more times consecutively
Must not be the same as the associated username, or the username reversed.
Minimum length
Criteria Description
Passwords must contain at least one letter.
Select At least 1 uppercase and 1 lowercase to require at least one uppercase and one lowercase letter.
Passwords must contain at least one number.
Passwords must contain at least one special character.
Repeating characters are not allowed. For example,
AAA .
The password must not be the same as the username or the reversed username. For example, username: user1 and password: 1resu .
The password length must be greater than or equal to the specified number. The maximum length of a password is 64 characters.
4.
Require NAS users to periodically change their passwords.
Important
Enabling this option disables Disallow the user to change password under user account settings.
a.
Select Require users to change passwords periodically .
b.
Specify the maximum number of days that each user password is valid.
5.
Click Apply .
A confirmation message appears when you first apply a password policy change.
6.
Click Yes .
Security Center applies the password policy changes.
Scanning Applications for Unauthorized File Changes
Scanning for unauthorized file changes on applications checks for application integrity.
1.
Open Security Center.
2.
Click Anti-tampering .
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Important
When you open Anti-tampering for the first time, click Scan to scan your device for the first time. After scanning your device for the first time, the screen changes.
3.
Optional: Enable a scan schedule.
a.
Beside Scan schedule , click .
The Scan schedule window opens.
b.
Select Enable schedule .
c.
Configure the settings.
d.
Click Apply .
4.
Click Scan .
Security Center scans the installed applications for unauthorized file changes.
Note
• To restore all of your files to a previous version, click Restore All . To restore only selected files, click the checkbox beside the files you want to restore and click Restore files .
• To see the different types of files from your scan results, click the different tabs under Scan
Results . To see all of your repaired files, click Repaired Files .
• To export all of your scan results to an excel file, click Export . You cannot export a single result.
Certificate & Private Key
Secure Sockets Layer (SSL) is a protocol used for secure data transfers and encrypted communication between web servers and browsers. To avoid receiving alerts or error messages when accessing the web interface, upload an SSL certificate from a trusted provider.
Downloading the SSL Certificate and Private Key
1.
Open Security Center.
2.
Click Certificate & Private Key .
3.
Click Download Certificate .
A dialog box appears.
4.
Select the items to download.
5.
Click OK .
QNE downloads the selected files to your computer.
Replacing the SSL Certificate and Private Key
1.
Open Security Center.
2.
Click Certificate & Private Key .
3.
Click Replace Certificate .
The Replace Certificate window appears.
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4.
Select an option.
Import certificate
Option
Get from Let's Encrypt
Create self-signed certificate
5.
Click Next .
A configuration window appears.
6.
Perform any of the following actions:
Description
This option allows you to import an SSL certificate and private key from your computer.
This option uses the Let's Encrypt service to validate and issue a certificate for your specified domain.
This option allows you to create a self-signed certificate.
Import certificate
Option
Get from Let's Encrypt
Create self-signed certificate
User Action a.
Click Browse to upload a valid certificate and private key.
b.
Optional: Click Browse to upload an intermediate certificate.
a.
Specify a domain name containing a maximum of 63 ASCII characters, without spaces.
b.
Specify a valid email address.
c.
Optional: Specify an alternative name.
Tip
Use "," to separate multiple aliases.
Example: 123.web.com,789.web.com
Configure the following information:
• Private key length
• Common name
• Country
• State/Province/Region
• City
• Organization
• Department
7.
Click Apply .
Security Center replaces the SSL Certificate and Private Key.
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16. QuFirewall
QuFirewall is a firewall management application which allows you to control and review all incoming connections to your QNAP device.
Installing QuFirewall
Important
QuFirewall is a preinstalled application on QNE. This task explains how to reinstall the application.
1.
Log on to QNE.
2.
Go to Application Store , and then click .
A search box appears.
3.
Enter QuFirewall .
The QuFirewall application appears in the search results.
4.
Click Install .
QNE installs QuFirewall.
Initializing QuFirewall
This section walks you through the process of configuring QuFirewall. These steps are only required the first time you start QuFirewall.
1.
Open QuFirewall.
The Get Started wizard opens.
2.
Select a Firewall Profile.
Profile
Basic protection
Include subnets only
Restricted security
Description
Allows access only to the regional domains specified during the next step.
Allows access only to local network sources.
Allows access to frequently used service ports from devices on the local network or regional domains.
3.
Click Next .
4.
Select the region where the device is located.
5.
Click Next .
6.
Optional: Select Enable firewall .
Important
You must enable the firewall for QuFirewall to take effect. After initialization, you can also enable or disable the firewall anytime by toggling the Firewall switch on the app screen.
7.
Click Finish .
QuFirewall finishes the initialization process.
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Firewall Profiles
A firewall profile allows you to configure a custom set of rules on the types of connections you allow and/or deny. You can create different profiles for different use cases and switch between them when needed.
By default, QuFirewall offers several firewall profiles to get you started.
Important
• You can create up to 10 profiles.
• Each profile can have a maximum of 128 rules.
Creating a Firewall Profile
1.
Open QuFirewall.
2.
Click Firewall Profiles .
3.
Go to Add Profile > Create Profile .
The Create Profile window opens.
4.
Specify a profile name.
Note
The profile name must be between 1 to 32 characters.
• Valid characters: A–Z, a–z, 0–9
• Valid special characters: Space ( ), Hyphen (-), Underscore (_)
5.
Add rules.
a.
Click Add Rule .
The Add Rule window opens.
b.
Select whether to allow or deny matching connections.
c.
Select the network interface to monitor for connections.
d.
Select a connection source.
Any
Source User Action
No further action is necessary.
Note
This option applies the rule to all connections.
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IP
Source
Region
User Action
Select one of the following:
• Single IP address : Enter an IP address.
• IP subnet : Enter an IP address and subnet mask.
• IP range : Enter an IP range with a lower bound and an upper bound.
Note
This option applies the rule to a single IP address, a specific subnet, or every IP within a specific range.
Click the selection menu to select one or more regions.
Note
• This option applies the rule to IPs originating from one or more specified regions.
• You can specify up to 14 regions.
e.
Select an IP protocol type.
f.
Select a service port.
Note
This field is only available if you select TCP or UDP in the previous step.
Any
Service Ports
Custom
Built-in applications
User Action
No further action is necessary.
Note
This option applies the rule to all service ports.
Enter up to 15 service ports.
Note
• This option applies the rule to the specified ports.
• Ports must be between 1 and 65535.
• Separate multiple ports with commas (,).
• Use hyphens (-) without a space to indicate a port range.
Click the selection menu to select one or more built-in applications.
Note
This option applies the rule to the specified built-in applications.
g.
Click Apply .
QuFirewall adds the rule in the Create Profile window.
h.
Optional: Under ON , select the checkbox to activate the rule.
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Optional: Under Priority , click and drag to change the rule’s priority within the list.
Note
Rules higher on the list have priority over rules lower on the list.
6.
Click Create .
A confirmation window opens.
7.
Click Yes .
QuFirewall creates the profile.
Managing a Firewall Profile
This section provides steps for editing, deleting, duplicating, importing, and exporting firewall profiles.
Editing a Firewall Profile
1.
Open QuFirewall.
2.
Click Firewall Profiles .
3.
Identify an existing profile.
4.
Under Action , click .
The Edit Profile window opens.
5.
Optional: Edit the profile name.
6.
Optional: Add, edit, and/or delete rules.
Note
For details on adding or editing a rule, see
Adding a Rule to a Firewall Profile .
7.
Click Apply .
A confirmation window opens.
8.
Click Yes .
QuFirewall saves the profile.
Deleting a Firewall Profile
1.
Open QuFirewall.
2.
Click Firewall Profiles .
3.
Identify an existing profile.
4.
Under Action , click .
5.
Click Delete .
A confirmation window opens.
6.
Click Delete .
QuFirewall deletes the profile.
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QuFirewall deletes the profile.
Duplicating a Firewall Profile
1.
Open QuFirewall.
2.
Click Firewall Profiles .
3.
Identify an existing profile.
4.
Under Action , click .
5.
Click Duplicate .
The Duplicate Profile window opens.
6.
Optional: Edit the profile name.
7.
Optional: Add, edit, and/or delete rules.
Note
For details on adding or editing a rule, see
Adding a Rule to a Firewall Profile .
8.
Click Apply .
A confirmation window opens.
9.
Click Yes .
QuFirewall duplicates the profile.
Importing a Firewall Profile
1.
Open QuFirewall.
2.
Click Firewall Profiles .
3.
Go to Add Profile > Import Profile .
A file explorer window opens.
4.
Locate an existing firewall profile on your local device.
5.
Click Open .
The Import Profile window opens.
6.
Optional: Edit the profile name.
7.
Optional: Add, edit, and/or delete rules.
Note
For details on adding or editing a rule, see
Adding a Rule to a Firewall Profile .
8.
Click Apply .
A confirmation window opens.
9.
Click Yes .
QuFirewall imports the profile.
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Exporting a Firewall Profile
1.
Open QuFirewall.
2.
Click Firewall Profiles .
3.
Identify an existing profile.
4.
Under Action , click .
5.
Click Export .
QuFirewall prepares the file for download.
Adding a Rule to a Firewall Profile
You can add rules that allow or deny connections based on specific criteria, including the network interface, connection source, and IP protocol.
1.
Open QuFirewall.
2.
Click Firewall Profiles .
3.
Identify an existing profile.
4.
Under Action , click .
The Edit Profile window appears.
5.
Click Add Rule .
Tip
You can edit an existing rule instead. Identify an existing rule and click under Action . The remaining steps are identical for editing a rule.
The Add Rule window opens.
6.
Select whether to allow or deny matching connections.
7.
Select the network interface to monitor for connections.
8.
Select a connection source.
Any
Source User Action
No further action is necessary.
Note
This option applies the rule to all connections.
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IP
Source
Region
User Action
Select one of the following:
• Single IP address : Enter an IP address.
• IP subnet : Enter an IP address and subnet mask.
• IP range : Enter an IP range with a lower bound and an upper bound.
Note
This option applies the rule to a single IP address, a specific subnet, or every IP within a specific range.
Click the selection menu to select one or more regions.
Note
• This option applies the rule to IPs originating from one or more specified regions.
• You can specify up to 14 regions.
9.
Select an IP protocol type.
10.
Select a service port.
Note
This field is only available if you select TCP or UDP in the previous step.
Any
Service Ports
Custom
Built-in applications
User Action
No further action is necessary.
Note
This option applies the rule to all service ports.
Enter up to 15 service ports.
Note
• This option applies the rule to the specified ports.
• Ports must be between 1 and 65535.
• Separate multiple ports with commas (,).
• Use hyphens (-) without a space to indicate a port range.
Click the selection menu to select one or more built-in applications.
Note
This option applies the rule to the specified built-in applications.
11.
Click Apply .
QuFirewall saves the rule in the Edit Profile window.
12.
Optional: Under ON , select the checkbox to activate the rule.
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13.
Optional: Under Priority , click and drag to change the rule’s priority within the list.
Note
Rules higher on the list have priority over rules lower on the list.
Configuring GeoIP Update Settings
The GeoIP database identifies the geographic location of a connecting device.
1.
Open QuFirewall.
2.
Click , and then click Settings .
The Settings window opens.
3.
Go to GeoIP Update .
4.
Select when to update the GeoIP database.
Option
Do not check for GeoIP database update automatically
Remind me when checking a new GeoIP database
Automatically update the GeoIP database
Description
QuFirewall does not automatically check for GeoIP database updates.
QuFirewall sends a notification when opening the application if an update to the GeoIP database is available.
QuFirewall automatically updates the GeoIP database when an update is available.
Tip
Click Check for Updates to immediately update the GeoIP database if an update is available.
5.
Click Apply .
QuFirewall saves the settings.
Firewall and Capture Events
QuFirewall maintains a record of denied connection attempts on the Firewall Events screen.
You can instruct QuFirewall to capture more in-depth information on these denied connection attempts, also known as denied packets, on the Capture Events screen.
Managing Firewall Events
This section provides steps for filtering and exporting firewall events, and configuring firewall event settings.
Filtering Firewall Events
1.
Open QuFirewall.
2.
Click Firewall Events .
3.
Click Filter .
The Filter window opens.
4.
Specify the filter criteria.
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Criteria
Day Period
Time Period
Interface
Port
Source
User Action
Specify a date range for the filtered events.
Specify a time period for the filtered events.
Specify the network interface connected to the filtered events.
Specify the service port connected to the filtered events.
Specify the connection source of the filtered event.
• IP : Specifies an IP address.
• Location : Specifies a country.
5.
Click Search .
QuFirewall filters the firewall events.
Exporting Firewall Events
1.
Open QuFirewall.
2.
Click Firewall Events .
3.
Click Export .
A confirmation window opens.
4.
Click Save .
QuFirewall prepares the file for download to your local device.
Configuring Firewall Event Settings
1.
Open QuFirewall.
2.
Click , and then click Settings .
The Settings window opens.
3.
Go to Firewall Events .
4.
Configure the settings.
Setting
Storage Limitation
Event Logging Frequency
Alert Messages
User Action
Specify the number of days to store firewall events.
Specify how often to log the number of event occurrences.
Specify the alert message threshold number. After crossing this threshold, QuFirewall registers a warning in the system log.
5.
Click Apply .
QuFirewall saves the settings.
Capturing Denied Packets
1.
Open QuFirewall.
2.
Click Capture Events .
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3.
Specify a duration.
Note
• The duration must be between 10 seconds and 30 minutes.
• The default duration is 30 minutes.
4.
Click Start Packet Capture .
Tip
Click Stop to stop the capture process early.
QuFirewall begins capturing denied packets.
5.
After the specified duration, click Save .
QuFirewall prepares the file for download to your local device.
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17. Resource Monitor
You can monitor the status of your device in Resource Monitor.
Resource Monitor displays information and statistics about hardware usage and system resources.
Overview
Section
System Resource
Storage Resource
Processes
Description
This screen provides a general summary of CPU usage, memory usage, network usage, and ongoing processes on the device.
This screen uses line charts to display CPU usage, memory usage, network usage, and graphics card usage (if supported and installed) over time.
You can hover the mouse pointer over a line chart to view the hardware usage at a specific time point.
Tip
You can click More ( ) and then select Settings to specify the time interval on the line charts.
This screen displays static volume usage.
Note
You can click Refresh to refresh the screen.
This screen displays all ongoing background processes and provides information about each process, such as its current status, CPU usage, and memory usage.
Tip
You can enable Group by Applications to group related processes together (for example, all the processes related to an application or a system feature). You can also sort information in ascending or descending order, column category, and show or hide columns.
Note
If your device's CPU processor has 4 cores and 8 threads or above, the Allocate CPU Resources window automatically appears.
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18. Helpdesk
Helpdesk is a built-in application that allows you to quickly find solutions or contact the QNAP support team when you encounter any issues while using QNE and related applications.
Support Services
On the Overview screen, you can contact the QNAP support team, browse frequently asked questions and application notes, download QNAP user manuals, find out how to use a QNAP device, search the QNAP knowledge base, and find compatible devices. This screen also displays Helpdesk message logs.
Title
Help Request
Description
Contact the QNAP support team by submitting your issues or questions.
QNAP Online
Tutorial & FAQ
User Manual
Browse frequently asked questions and application notes for QNAP devices and applications.
View or download QNAP device user manuals.
QNAP Helpdesk
Knowledge Base
Search the QNAP knowledge base for answers from the support team for different issues.
Compatibility List Find drives and devices that are compatible with QNAP devices.
My Tickets View the status of your submitted tickets.
Submitting a Ticket
You can submit a Helpdesk ticket to receive support from QNAP. Helpdesk automatically collects and attaches device system information and system logs to your request to help the QNAP technical support team identify and troubleshoot potential issues.
1.
Open Helpdesk .
2.
Go to Help Request .
3.
Sign in with your QNAP ID.
4.
Specify the ticket details.
Fields User Actions
Subject
Issue Category
Specify the subject.
Select an issue category, and then select an issue.
Issue Type Select an issue type.
Operating System Select an operating system.
Description Specify a short description for each issue.
5.
Upload the attachments.
a.
Optional: Select I am allowing QNAP Support to access my system logs .
b.
Upload screenshots or other related files.
Note
• You can upload up to 8 attachments, including system logs.
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• Each file must be less than 5 MB.
6.
Specify the following information.
Fields
Your Email Address
Phone number
Customer type
Company name
Specify your email address.
Specify your phone number.
Select a customer type.
Specify your company name.
User Actions
Your timezone
Apply the changes to my profile in QNAP Account
First name
Last name
Your location
Note
This field only appears when you select Business User as the Customer type .
Select a timezone.
Click to apply your profile changes in QNAP Account.
Specify your first name.
Specify your last name.
Select a location.
7.
Optional: Select Apply the changes to my profile in QNAP Account .
8.
Click Submit .
Enabling Remote Support
Remote Support allows the QNAP support team to directly access your device to help you solve any ongoing issues.
1.
Open Helpdesk .
2.
Go to Remote Support .
3.
Specify your ticket ID.
4.
Specify your email address.
5.
Click Enable Remote Support .
The QNAP Helpdesk Terms of Service window appears.
6.
Accept the terms of service.
a.
Click I agree to these Terms of Service .
b.
Click Agree .
The Enable SSH window appears.
Note
Enable Remote Support is only required when you enable the feature for the first time.
7.
Click Yes .
The Enable Remote Support window appears.
8.
Click Confirm .
Helpdesk creates a private key and temporary account.
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Extending or Disabling Remote Support
Extending Remote Support allows you to extend the remote session by a week so you can perform the remote session at a specific time. QNAP will notify you about extending the remote session for unsolved issues.
Note
Remote Support is disabled when the support team has completed the remote session, or when the private key has expired.
1.
Open Helpdesk .
2.
Go to Remote Support .
3.
Click Extend to extend Remote Support or Disable to disable Remote Support.
Note
Both Extend and Disable buttons only appear after Remote Support is enabled.
4.
Click Finish .
Downloading Logs
The Diagnostic Tool provides download log features for checking the device stability. You can export the system kernel records to quickly check for exceptions or errors that have occurred. In addition, you can send the records to QNAP technical support for further investigation.
1.
Open Helpdesk .
2.
Go to Diagnostic Tool > Download Logs .
3.
Click Download .
Helpdesk generates a ZIP file.
4.
Download the ZIP file.
5.
Optional: Send the file to QNAP through Help Request for further investigation.
Configuring Settings
1.
Open Helpdesk .
2.
Go to Overview .
3.
Click .
The Settings window appears.
4.
Specify the message retention time.
5.
Optional: Click Retain all messages .
6.
Optional: Click I am allowing QNAP Support to access my system logs .
7.
Optional: Click Sign In .
The Settings window appears.
8.
Specify your QNAP ID.
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9.
Specify the password.
10.
Click Sign In .
11.
Click Apply .
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19. Console Management
Console Management is a text-based tool that helps you perform some basic configuration or maintenance tasks if you cannot access the device normally or if you do not have direct access to the device. You can use the program with an SSH client and command-line interface. Console Management is accessible only after the operating system has finished initialization.
Access
If you are a Windows user, you must download third-party software to log in to Console Management.
macOS users can log in to Console Management through Terminal .
Accessing Console Management from Windows
1.
Download PuTTY from https://www.putty.org/ , and then follow the on-screen instructions to install the software.
2.
Open PuTTY, and type the device's IP address underneath Host Name (or IP address) .
3.
Select SSH as the connection type.
Note
This option is selected by default.
4.
Click Open .
The PuTTY Security Alert window appears.
Note
This window only appears when you first run the application.
5.
Click Yes .
A login screen appears.
Accessing Console Management from Mac
1.
Open Terminal .
2.
Enter ssh USERNAME@DEVICE_IP .
Note
• Replace USERNAME with the account username.
• Replace DEVICE_IP with the device's IP address.
Tip
If you encounter an error, enter ssh-keygen -R DEVICE_IP . Replace DEVICE_IP with the device's IP address.
A login screen appears.
Logging In to Console Management
1.
Enter the username.
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2.
Enter the password.
Note
For security purposes, the password does not show.
Tip
Do not copy and paste the password to the program.
The Console Management - Main menu screen appears.
Applications and Licenses
You can perform basic functions on existing applications and activate and deactivate existing licenses.
Managing Existing Applications
1.
Log in to Console Management, and then enter 5 .
The App window and three options appear.
2.
Enter the alphanumeric character corresponding with the action you want to perform.
Tip
To browse your applications, enter n or p to go to the next or previous page.
Option
List installed apps
List enabled apps
List disabled apps
Return
User Action
Enter 1 .
Console Management displays a list of all installed applications on the operating system.
Enter 2 .
Console Management displays a list of all enabled applications on the operating system.
Enter 3 .
Console Management displays a list of all disabled applications on the operating system.
Enter r .
Console Management returns to Main menu.
A list of applications appear.
3.
Enter the alphanumeric character corresponding with the application you want to perform an action on.
Five options appear.
4.
Enter the alphanumeric character corresponding with the action you want to perform.
Option User Action
Start
Stop
Restart
Enter 1 .
The application starts.
Enter 2 .
The application stops.
Enter 3 .
The application restarts.
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Remove
Return
Option
Enter 4 .
The application is removed.
User Action
Note
If an application can't be removed, Console
Management tells you that this function is currently unavailable.
Enter r .
Console Management returns to Main menu.
The system performs the specified action and tells you whether the action has succeeded or not.
Activating or Deactivating a License
1.
Log in to Console Management, and then enter 4 .
Two options appear.
2.
Enter the alphanumeric character corresponding with the action you want to perform.
Option
Activate a License
Deactivate a License
Return
User Action a.
Enter 1 .
b.
Enter a license activation key.
a.
Enter 2 .
b.
Enter a license activation key.
Enter r .
Console Management returns to Main menu.
The system performs the specified action.
System Logs and Network Settings
If you cannot access your device normally, checking your system logs and network settings through Console
Management could help identify the problem.
Sorting and Filtering System Logs
1.
Log in to Console Management, and then enter 2 .
Eleven options appear.
2.
Enter the alphanumeric character corresponding with the action you want to perform.
Note
System logs are displayed in the following format: record_id, date, time, user, app_id, application, category_id, category, msg_id, message.
Option date in ascending order
User Action
Enter 1 .
Console Management displays all system logs in ascending order according to the date.
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(default)
Option user in ascending order
User Action
Enter 2 .
Console Management displays all system logs in descending order according to the date.
Enter 3 .
Console Management displays all system logs in ascending order according to the username.
user in descending order
IP in ascending order
IP in descending order app name in ascending order
Enter 4 .
Console Management displays all system logs in descending order according to the username.
Enter 5 .
Console Management displays all system logs in ascending order according to the IP address.
Enter 6 .
Console Management displays all system logs in descending order according to the IP address.
Enter 7 .
Console Management displays all system logs in ascending order according to the application name.
app name in descending order Enter 8 .
Console Management displays all system logs in descending order according to the application name.
category in ascending order Enter 9 .
Console Management displays all system logs in ascending order according to the application category.
category in descending order Enter 10 .
Console Management displays all system logs in descending order according to the application category.
The filter screen appears.
3.
Optional: Enter a filter query.
Note
• Ensure all filter conditions follow the relevant on-screen format. For example, filtering by an application name should follow this format: A={myQNAPcloud} .
• To filter by multiple conditions, use '&' in between filters. For example, filtering by severity level and an application name should follow this format: T={0}&A={myQNAPcloud} .
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Filter
Severity level
Keyword
Username
Source IP
Application name
Category name
User Action a.
Enter one of the following options.
• T={0}
Note
This filter only includes system logs classified as information.
This type of system log is indicated as in QuLog Center.
• T={1}
Note
This filter only includes system logs classified as warnings.
This type of system log is indicated as in QuLog Center.
• T={2}
Note
This filter only includes system logs classified as errors. This type of system log is indicated as in QuLog Center.
Console Management filters all system logs according to the specified severity level.
Enter a keyword.
Console Management filters all system logs according to the specified keyword.
Type an username.
Console Management filters all system logs according to the specified username.
Enter a source IP.
Console Management filters all system logs according to the specified source
IP.
Enter an application name.
Console Management filters all system logs according to the specified application name.
Enter an application category.
Console Management filters all system logs according to the specified category.
A list of system logs appear.
Tip
To browse your applications, enter n or p to go to the next or previous page.
Showing Network Settings
1.
Log in to Console Management, and then enter 1 .
Note
Network settings appear in the following format: adapter, virtual switch, status, IP, MAC address.
The Network settings window appears.
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Device Actions
If you cannot access your device, you can restore specific device settings or reinitialize or reboot the device.
Resetting the Device to Factory Default Settings
1.
Log in to Console Management, and then enter 3 .
The Reset window and two options appear.
2.
Perform one of the following actions.
Option
Reset network settings and enable 'system-maintainer' a.
Enter 1 .
b.
Enter the password.
User Action
Console Management resets the network settings.
Reboot to reinitialize the device a.
Enter 2 .
Return b.
Enter the password.
Console Management erases all data and reinitializes the device.
Enter r .
Console Management returns to Main menu.
Rebooting the Device to Safe Mode Without a Configured Disk
1.
Log in to Console Management, and then enter 6 .
The Reboot in Safe mode window opens.
2.
Enter the password you used to log in to Console Management.
Console Management reboots the device.
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