Electrolux EHD 6005 P Installation And Operating Instructions Manual
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C e r a m i c G l a s s I n d u c t i o n H o b
Installation and Operating
Instruc tions
822 930 213-B-190406-02
EHD 6005 P g
2
Dear Customer,
Please read these user instructions carefully and keep them to refer to later.
Please pass the user instructions on to any future owner of the appliance.
The following symbols are used in the text:
1
Safety instructions
Warning!
Notes that concern your personal safety.
Important!
Notes that show how to avoid damage to the appliance.
3
Useful tips and hints
2
Environmental information
Contents
Operating Instructions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Description of the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Cooking surface layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Control panel layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Touch Control sensor fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Residual heat indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Operating the appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Switching the appliance on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Selecting the heat setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Locking/unlocking the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the child safety device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Switching the power function on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Safety cut-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Tips on cooking and frying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Cookware for induction cooking zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Tips on energy saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Examples of cooking applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Cleaning and care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
What to do if … . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installation Instructions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Rating Plate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Warranty conditions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Service and Spare Parts
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3
4
Operating Instructions
1
Safety instructions
3
Please comply with these instructions. If you do not, any damage resulting is not covered by the warranty.
5
This appliance conforms with the following EU Directives:
– 73/23/EEC dated 19.02.1973 Low Voltage Directive
– 89/336/EEC dated 03.05.1989 EMC Directive inclusive of Amending Directive 92/31/EEC
– 93/68/EEC dated 22.07.1993 CE Marking Directive
Correct use
• This appliance should be used only for normal domestic cooking and frying of food.
• The appliance must not be used as a work surface or as a storage surface.
• Additions or modifications to the appliance are not permitted.
• Do not place or store flammable liquids, highly inflammable materials or fusible objects (e.g. plastic film, plastic, aluminium) on or near the appliance.
Child safety
• Small children must be kept away from the appliance.
• Only let bigger children work on the appliance under supervision.
• To avoid small children and pets unintentionally switching the appliance on, we recommend activation of the child safety device.
General safety
• The appliance may only be installed and connected by trained, registered service engineers, or competent persons.
• Built-in appliances may only be used after they have been built in to suitable built-in units and work surfaces that meet standards.
• In the event of faults with the appliance or damage to the glass ceramic
(cracks, scratches or splits), the appliance must be switched off and disconnected from the electrical supply to prevent the possibility of an electric shock.
• Repairs to the appliance must only be carried out by trained registered service engineers.
Safety during use
• Remove stickers and film from the glass ceramic.
• There is the risk of burns from the appliance if used carelessly.
• Cables from electrical appliances must not touch the hot surface of the appliance or hot cookware.
• Overheated fat and oil can ignite quickly. When cooking with fat or oil (e.g. frying chips) do not leave the appliance unattended.
• Switch the cooking zones off after each use.
• Users with implanted pacemakers should keep their upper body at least
30 cm from induction cooking zones that are switched on.
• Risk of burns! Do not place objects made of metal, such as knives, forks, spoons and saucepan lids on the cooking surface, as they can get hot.
Safety when cleaning
• For cleaning, the appliance must be switched off and cooled down.
• For safety reasons, the cleaning of the appliance with steam jet or highpressure cleaning equipment is not permitted.
How to avoid damage to the appliance
• The ceramic glass can be damaged by objects falling onto it.
• The edge of the ceramic glass can be damaged by being knocked by the cookware.
• Cookware made of cast iron, cast aluminium or with damaged bottoms can scratch the ceramic glass if pushed across the surface.
• Objects that melt and things that boil over can burn onto the ceramic glass and should be removed straightaway.
• Do not use the cooking zones with empty cookware or without cookware.
• To avoid damaging cookware and glass ceramics, do not allow saucepans or frying pans to boil dry.
• The ventilation gap of 5mm between the worktop and front of the unit underneath it must not be covered.
5
Description of the Appliance
Cooking surface layout
Induction cooking zone 1400 W Induction cooking zone 1800 W
Induction cooking zone 2200 W with power function 2800 W
Control panel
Induction cooking zone 1800 W with power function 2800 W
Control panel layout
Display
Heat setting selection
Cooking zone indicators
Timer function
Timer display
On/Off with power indicator
Timer
Lock
Power function
6
Touch Control sensor fields
The appliance is operated using Touch Control sensor fields. Functions are controlled by touching sensor fields and confirmed by displays and acoustic signals.
Touch the sensor fields from above, without covering other sensor fields.
Sensor field
On / Off
Increase settings
Decrease settings
Timer
Lock
Power
Function
Switches appliance on and off
Increasing heat setting/time
Decreasing heat setting/time
Locking/unlocking the control panel
Switching the power function on and off
Displays
-
Display
Heat settings
Fault
Pan detection
Residual heat
Child safety device
Power
Safety cut-out
Description
Cooking zone is switched off
Heat setting is set
Malfunction has occurred
Cookware is unsuitable or too small or no cookware has been placed on the cooking zone
Cooking zone is still hot
Lock/child safety device is set.
Power function is switched on
Safety cut-out has been activated
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8
Residual heat indicator
1
Warning! Risk of burns from residual heat. After being switched off, the cooking zones need some time to cool down. Look at the residual heat indicator .
3
Residual heat can be used for melting and keeping food warm.
The induction cooking zones create the heat required for cooking directly in the base of the cookware. The glass ceramic is merely heated by the residual heat of the cookware.
The cooling fan switches itself on and off depending upon the temperature of the electronics.
Operating the appliance
3
Use the induction cooking zones with suitable cookware.
Switching the appliance on and off
Switch on
Switch off
Control panel
Touch for 2 seconds
Touch for 1 second
Display
/
/ none
Pilot light lights up goes out
3
After switching on, within approx. 10 seconds a heat setting or a function must be set, otherwise the appliance automatically switches itself off.
Selecting the heat setting
Increase
Decrease
Switch off
Control panel
Touch
Touch
Touch and at the same time
Display
to /
to
Locking/unlocking the control panel
The control panel, with the exception of the “On/Off” sensor field, can be locked at any time in order to prevent the settings being changed e.g. by wiping over the panel with a cloth.
Switch on
Control panel
Touch
Display
(for 5 seconds)
Switch off Touch previously set heat setting
3
When you switch the appliance off, the locking function is automatically switched off.
9
Using the child safety device
The child safety device prevents unintentional use of the appliance.
Setting the child safety device
Display/Signal
1.
Switch on the appliance
(Do not set a heat setting)
2.
3.
Touch until the signal sounds Acoustic signal
Touch
Appliance switches off. The child safety device is set.
Overriding the child safety device
The child safety device can be released in this way for a single cooking session; it remains activated afterwards.
1.
2.
Step Control panel
Switch on the appliance
Touch and at the same time
Display/Signal
/ acoustic signal
Until the appliance is next switched off, it can used as normal.
Releasing the child safety device
1.
2.
Step Control panel
Switch on the appliance
Touch until the signal sounds
Display/Signal
Acoustic signal
3.
Touch
Appliance switches off. The child safety device is released.
10
Switching the power function on and off
The power function makes additional power available to the front induction cooking zones, e.g. to bring a large volume of water to the boil.
The power function is activated for 8 minutes for the front left cooking zone and for 5 minutes for the front right cooking zone. After these times, the induction cooking zones automatically return to cooking level .
Switch on
Switch off
Control panel
Touch
Touch
Display
Touch
3
If the power function has ended, the cooking zones automatically switch back to the heat setting set previously.
Power Management
The cooking zones have a maximum power available to them.
If this power range is exceeded by switching on the power function, Power
Management reduces the heat setting of another cooking zone.
The indicator for this cooking zone changes between the heat setting set and maximum possible heat setting for one minute. Thereafter the actual heat setting is displayed.
Example:
Last cooking zone switched on
Other cooking zone set heat setting p set heat setting
9 indicator actual heat setting
6 alternating with 9 6
11
Using the timer
All cooking zones can use each use one of the two timer functions at the same time.
Function
Automatic cut-out
Condition a heat setting is set
Outcome after the time has elapsed acoustic signal
00 flashes
Cooking zone switches off
Countdown timer cooking zones not in use acoustic signal
00
flashes
3
If a cooking zone is switched off, the timer function set is also switched off.
3
If a heat setting is set on this cooking zone in addition to a countdown timer, the cooking zone is switched off after the time set has elapsed.
Selecting a cooking zone
1.
Step Control panel
Touch once
Display
Pilot light of the first cooking zone flashes
2.
Touch once
3.
Touch once
Pilot light of the second cooking zone flashes
Pilot light of the third cooking zone flashes
4.
Touch once Pilot light of the fourth cooking zone flashes
3
The heat setting indicator of the selected cooking zone goes out, as long as the timer time can be set.
3
If the pilot light is flashing more slowly, the heat setting indicator appears again and the heat setting can be re-set or modified.
12
3
If other timer functions are set, after a few seconds the shortest remaining time of all the timer functions is displayed and the corresponding pilot light flashes.
Setting time
Step
1.
Control panel
Selecting cooking zone
Grill setting
Telltale of cooking zone selected flashes
01 to 99 minutes 2.
the selected cooking zone
3.
the selected cooking zone for more than 4 seconds
... 05 ...
10 ...
15 ... 20 or... 95 ... 90 ...
85 ... ting)
80 ... (5-minute steps for easy set-
After a few seconds the power indicator flashes more slowly.
The time is set.
The time counts down.
Switching off the Timer function
Step
1.
2.
Control panel Display
Select a cooking zone
Pilot light of the selected cooking zone flashes more quickly.
Remaining time is displayed
Touch for the cooking zone selected
The remaining time counts down to 00 .
The pilot light goes out.
The Timer function for the selected cooking zone is switched off.
13
14
Changing the time
Step
1.
Control panel field
Select cooking zone
Display
Pilot light of the cooking zone selected flashes faster
The time remaining is displayed
2.
Touch or for the cooking zone selected
01 to 99 minutes
After a few seconds the pilot light flashes more slowly.
The time is set.
The time counts down.
Displaying the time remaining for a cooking zone
Step
1.
Control panel field
Select cooking zone
Display
Pilot light of the cooking zone selected flashes faster
The time remaining is displayed
After a few seconds the pilot light flashes more slowly.
Switching off the acoustic signal
Step
1.
Control panel field
Touch
Acoustic signal stops.
Acoustic signal
Acoustic signal to acknowledge.
Safety cut-out
Cooking surface
• If after switching on the cooking surface, a heat setting is not set for a cooking zone within approx. 10 seconds, the cooking surface automatically switches itself off.
• If all cooking zones are switched off, the cooking surface automatically switches itself off after approx. 10 seconds.
Control panel
3
Moisture (e.g. a wet cloth) or liquid boiling over onto the control panel immediately switches all cooking zones off.
Induction cooking zones
• In the case of overheating (e.g. when a saucepan boils dry) the cooking zone automatically switches itself off. is displayed. Before being used again the cooking zone must be set to 0 and allowed to cool.
• If cookware that is not suitable is used, lights up in the display and after 2 minutes the display for the cooking zone switches itself off.
• If one of the cooking zones is not switched off after a certain time, or if the heat setting is not modified, the relevant cooking zone switches off automatically. is displayed. Before being used again, the cooking zone must be set to 0.
Heat setting
1 - 2
3 - 4
5
6 - 9
Switches off after
6 hours
5 hours
4 hours
1.5 hours
Tips on cooking and frying
3
Information about acrylamides
According to the latest scientific research, intensive browning of food, especially in products containing starch, may present a health risk due to acrylamide. Therefore we recommend cooking at low temperatures and not browning foods too much.
15
Cookware for induction cooking zones
Cookware material
Cookware material Suitable
Steel, enamelled steel
Cast iron
Stainless steel
Aluminium, copper, brass yes yes if appropriately labelled by the manufacturer
---
Glass, ceramic, porcelain ---
3
Cookware for induction cooking zones is labelled as suitable by the manufacturer.
Suitability test
Cookware is suitable for induction cooking, if …
• ... a little water on an induction cooking zone set to heat setting 9 is heated within a short time.
• ... a magnet sticks to the bottom of the cookware.
3
Certain cookware can make noises when being used on induction cooking zones. These noises are not a fault in the appliance and do not affect operation in any way.
Bottom of the cookware
The bottom of the cookware should be as thick and flat as possible.
Pan size
Induction cooking zones adapt automatically to the size of the bottom of the cookware up to a certain limit. However the magnetic part of the bottom of the cookware must have a minimum diameter depending upon the size of the cooking zone.
Diameter of cooking zone
[mm]
210
180
Minimum diameter of dish base
[mm]
180
145
145 120
3
The cookware must be placed centrally on the cooking zone.
16
Tips on energy saving
2
Place cookware on the cooking zone before it is switched on.
2
If possible, always place a lid on the cookware.
Examples of cooking applications
The information given in the following table is for guidance only.
Heat setting
0
1
1-2
2-3
3-4
4-5
Cooking process suitable for
Cook time
Tips/Hints
Off position
Keeping food warm
Keeping cooked foods warm
Melting
Solidifying
Hollandaise sauce, melting butter, chocolate, gelatine
Fluffy omelettes, baked eggs as required
10-40 mins.
Cover
5-25 mins.
Stir occasionally
Cook with lid on
Simmering
Steaming
Braising
Simmering rice and milk-based dishes
Heating up readycooked meals
Steaming vegetables, fish
Braising meat
25-50 mins.
20-45 mins.
Add at least twice as much liquid as rice, stir milk dishes part way through cooking
With vegetables add only a little liquid (a few tablespoons)
Boiling
Steaming potatoes
20-60 mins.
Use only a little liquid, e. g.: max.
¼ l water for
750 g of potatoes
Cooking larger quantities of food, stews and soups
60-150 mins.
Up to 3 l liquid plus ingredients
17
18
Heat setting
Cooking process suitable for
Cook time
Tips/Hints
6-7
7-8
Gentle frying
Heavy frying
Frying escalope, veal cordon bleu, cutlets, rissoles, sausages, liver, roux, eggs, pancakes, doughnuts as required
Hash browns, loin steaks, steaks, Flädle
(pancakes for garnishing soup)
5-15 mins.
per pan
Turn halfway through cooking
Turn halfway through cooking
9
Boiling
Searing
Deep frying
Boiling large quantities of water, cooking pasta, searing meat (goulash, pot roast), deep frying chips
The power function is suitable for heating large quantities of liquid.
Cleaning and care
1
Take care! Risk of burns from residual heat.
1
Important Sharp objects and abrasive cleaning materials will damage the appliance. Clean with water and washing up liquid.
1
Important Residues from cleaning agents will damage the appliance. Remove residues with water and washing up liquid.
Cleaning the appliance after each use
1.
Wipe the appliance with a damp cloth and a little washing up liquid.
2.
Rub the appliance dry using a clean cloth.
Removing deposits
1.
Place the scraper on the glass ceramic surface at an angle.
2.
Remove residues by sliding the blade over the surface.
3.
Wipe the appliance with a damp cloth and a little washing up liquid.
4.
Rub the appliance dry using a clean cloth.
Remove
Type of dirt immediately when the appliance has cooled down sugar, food containing sugar yes plastics, tin foil yes limescale and water rings fat splashes
---
--shiny metallic discolouration ---
---
--yes yes yes using a scraper* cleaner for glass ceramic or stainless steel*
*Scrapers and cleaners for glass ceramic and stainless steel can be purchased in specialist shops, supermarkets, the parts department of your local Service Force Centre or from www.shop.electrolux.co.uk
3
Remove stubborn residues with a cleaner for glass ceramic or stainless steel.
3
Scratches or dark stains on the glass ceramic that cannot be removed do not however affect the functioning of the appliance.
19
What to do if
…
Problem Possible cause Remedy
The appliance cannot be switched on or is not operating
More than 10 seconds have passed since the appliance was switched on
Switch the appliance on again.
The lock is switched on Switch off the lock (See the section “Locking/ unlocking the control panel”)
The child safety device is switched on
Deactivate child safety device (See the section
“Child safety device”)
The cooking zones automatically reduce the cooking level to
The residual heat indicator is not displaying anything
Several sensor fields were touched at the same time
Safety cut-out has been triggered
Only touch one sensor field
Remove any objects
(pan, cloths, etc.) that are lying on the control panel. Switch the appliance on again
The sensor fields are partly covered by a damp cloth or with liquid
Remove the cloth or the liquid.
Reset the cooking level required.
The cooking zone was only on for a short time and is therefore not hot
If the cooking zone is supposed to be hot, call your local Service
Force Centre.
acoustic signal sounds, appliance switches off
One or more sensor fields have been covered for longer than 10 seconds
Uncover sensor field
Acoustic signal sounds and appliance switches itself on and after 10 seconds off again
The On/Off sensor field has been covered up, e.g. by a cloth
Do not place any objects on the control panel
20
Problem Possible cause Remedy
Display is switching between two heat settings
Power management is reducing the power of this cooking zone
is lit
See the section
“Switching the power function on and off”
Unsuitable cookware Use suitable cookware
No cookware on the cooking zone
Put cookware on zone
is lit
and number are displayed
Diameter of the base of the cookware is too small for the cooking zone
Move to smaller cooking zone
Use suitable cookware
Overheating protection for the cooking zone has been triggered
Switch off the cooking zone. Switch the cooking zone on again
Safety cut-out has been triggered
Electronics fault
Switch off the cooking zone. Switch the cooking zone on again
Disconnect the appliance from the electrical supply for a few minutes (Take the fuse out of the house’s wiring system)
If after switching on again, is displayed again, call the customer service department
If you are unable to remedy the problem by following the above suggestions, please contact your local Service Force Centre.
1
Warning!
Repairs to the appliance are only to be carried out by qualified service engineers. Considerable danger to the user may result from improper repairs.
3
If the appliance has been operated incorrectly, the visit from the service technician or dealer may not take place free of charge, even during the warranty period.
21
Disposal
2
Packaging material
The packaging materials are environmentally friendly and can be recycled.
The plastic components are identified by markings, e.g. >PE<, >PS<, etc.
Please dispose of the packaging materials in the appropriate container at your local waste disposal facilities.
2
Old appliance
The symbol
W
on the product or on its packaging indicates that this product may not be treated as household waste. Instead it shall be handed over to the applicable collection point for the recycling of electrical and electronic equipment. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. For more detailed information about recycling of this product, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
22
Installation Instructions
Safety instructions
The laws, ordinances, directives and standards in force in the country of use are to be followed (safety regulations, proper recycling in accordance with the regulations, etc.)
Installation may only be carried out by a qualified electrician.
The minimum distances to other appliances and units are to be observed.
Anti-shock protection must be provided by the installation, for example drawers may only be installed with a protective floor directly underneath the appliance.
The cut surfaces of the worktop are to be protected against moisture using a suitable sealant.
The sealant seals the appliance to the work top with no gap.
When building in, protect the underside of the appliance from steam and moisture, e.g. from a dishwasher or oven.
Avoid installing the appliance next to doors and under windows. Otherwise hot cookware may be knocked off the rings when doors and windows are opened.
1
WARNING!
Risk of injury from electrical current.
• The electrical mains terminal is live.
• Observe connection schematic.
• Observe electrical safety rules.
• Ensure anti-shock protection through correct installation by a qualified electrician.
• The appliance must be connected to the electrical supply by a qualified electrician.
1
IMPORTANT!
Risk of injury from electrical current.
Loose and inappropriate plug and socket connections can make the terminal overheat.
• Have the clamping joints correctly installed by a qualified electrician.
• Use strain relief clamp on cable.
• In the event of single-phase or two-phase connection, the appropriate mains cable of type H05BB-F Tmax 90° (or higher) must be used.
• If this appliance’s mains cable is damaged, it must be replaced by a special cable (type H05BB-F Tmax 90°; or higher). The latter is available from the Customer Care Department.
23
24
• This appliance’s mains cable is fixed directly to the board. If the mains cable is damaged, it must only be replaced by a qualified ecletrician or our
Customer Care Department.
A device must be provided in the electrical installation which allows the appliance to be disconnected from the mains at all poles with a contact opening width of at least 3 mm
Suitable isolation devices include line protecting cut-outs, fuses (screw type fuses are to be removed from the holder), earth leakage trips and contactors.
Sticking on the seal
• Clean the worktop in the area of the cut-out section.
• Stick the one-sided self-adhesive sealing tape supplied all the way round the lower edge of the cooking surface along the outer edge of the glass ceramic panel. Do not stretch it. The cut ends should lie in the middle of one side. When you have cut it to length (add a few mm), press the two ends flush up against one another.
Assembly
25
26
27
Rating Plate
EHD6005P
55GADD5AU 230 V 50 Hz
949 592 560
Induction 7,2 kW
7,2 kW
ELECTROLUX
28
Warranty conditions
Standard guarantee conditions
We, Electrolux, undertake that if within 12 months of the date of the purchase this Electrolux appliance or any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our option repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that:
• The appliance has been correctly installed and used only on the electricity supply stated on the rating plate.
• The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer’s instructions.
• The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us.
• All service work under this guarantee must be undertaken by a Service
Force Centre.
• Any appliance or defective part replaced shall become the Company’s property.
• This guarantee is in addition to your statutory and other legal rights.
Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these hours in which case a premium will be charged.
Exclusions
This guarantee does not cover:
• Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic.
• Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside the United Kingdom.
• Appliances found to be in use within a commercial environment, plus those which are subject to rental agreements.
• Products of Electrolux manufacture which are not marketed by Electrolux.
European Guarantee
If you should move to another country within Europe then your guarantee moves with you to your new home subject to the following qualifications:
• The guarantee starts from the date you first purchased your product.
• The guarantee is for the same period and to the same extent for labour and parts as exists in the new country of use for this brand or range of products.
• This guarantee relates to you and cannot be transferred to another user.
29
30
• Your new home is within the European Community (EC) or European Free
Trade Area.
• The product is installed and used in accordance with our instructions and is only used domestically, i.e. a normal household.
• The product is installed taking into account regulations in your new country.
Before you move please contact your nearest Customer Care centre, listed below, to give them details of your new home. They will then ensure that the local Service Organisation is aware of your move and able to look after you and your appliances.
France
Germany
Italy
Sweden
UK
Senlis
Nürnberg
Pordernone
Stockholm
Luton
+33 (0) 3 44 62 20 13
+49 (0) 800 234 7378
+39 (0) 800 11 7511
+46 (0) 20 78 77 50
+44 (0) 8705 950 950
Service and Spare Parts
If the event of your appliance requiring service, or if you wish to purchase spare parts, please contact Service Force by telephoning:
0870 5 929 929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the website at www. serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the heading „What to do if...“
When you contact the Service Force Centre you will need to give the following details:
1. Your name, address and post code.
2. Your telephone number.
3. Clear and concise details of the fault.
4. The model and serial number of the appliance (found on the rating plate)
5. The purchase date.
Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee service calls.
Customer Care
For general enquiries concerning your
Electrolux appliance, or for further information on Electrolux products please contact our Customer Care Department by letter or telephone at the address below or visit our website at www.electrolux.co.uk.
Customer Care Department
Major Appliances
Electrolux
Addington Way
Luton
Bedfordshire, LU4 9QQ
Tel: 08705 350350 (*)
For Customer Service in the Republic of
Ireland please contact us at the address below:
AEG/ Electrolux Group (Ire) Ltd
Long Mile Road/ Dublin 12
Republic of Ireland
Tel: +353 (0) 1 4090753
Email: [email protected]
(*) Calls may be recorded for training purposes
31
822 930 213-B-190406-02
©
Electrolux plc 2003
Subject to change without notice
The Electrolux Group . The world´s No.1 choice.
The Electrolux Group is the world´s largest producer of powered appliances for kitchen, cleaning and outdoor use. More than 55 million Electrolux Group products (such as refrigerators, cookers, washing machines, vacuum cleaners, chain saws and lawn mowers) are sold each year to a value of approx. USD 14 billion in more than 150 countries around the world.
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