IPK II & InMail Voicemail
Administration Guide
Page 1 of 7
Service: 604 -856- 9155
Email: [email protected]
Page 2 of 7
Table of Contents
Phone Outline
........................................................................................................................................ 3
Phone System Programming ........................................................................................................................................... 4
Changing the name of a Phone .......................................................................................................................................... 4
Programming One-Touch Keys with Features ............................................................................................................ 4
Clearing Message Waiting Light ........................................................................................................................................ 4
Programming System Speed Dials ................................................................................................................................... 4
Changing Internal Dialing from Voice/Ring ................................................................................................................. 4
Activating Background Music ............................................................................................................................................ 5
Changing Date and Time: ..................................................................................................................................................... 5
Voicemail Programming
................................................................................................................. 6
Record Company Greetings ................................................................................................................................................ 6
Holiday Greeting Activation/De-Activation ................................................................................................................. 7
Making Changes to a Mailboxes ........................................................................................................................................ 7
I MPORTANT N OTE :
The extension and mailbox numbers referenced in this guide are the most commonly used configuration.
It does not guarantee that your company will use the same extension and mailbox numbers due to each systems customized configuration. If you are unsure of what numbers were used in your configuration, please call or email the NATG service department.
Service: 604 -856- 9155
Email: [email protected]
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Phone Outline
Exit
Security
Message Indicator
Soft Keys
Help
One Touch Keys
Recall
Feature
Answer
Mic
Menu
Directory
Up
Down
Redial
Speaker
Transfer
Hold
Exit’s out of various programming
Locks the phone for security purposes (IP Phones only)
Flashes when you have a voicemail (or a message waiting)
Corresponds with what the display says
Tells how a one touch key is programmed
Programmable buttons for features, lines, int/ext numbers
Transfers callers to an external number (if applicable)
Used for programming
Answers the First incoming call to a specific phone
Mutes the microphone while on speakerphone
Access to Company Directory, Call History and Ring Settings
Speed Dials
Adjusts the volume on the ringer, handset and speaker
Adjusts the volume on the ringer, handset and speaker
Review the last numbers dialed
Speakerphone
Transfers a call to another extension or external number
Places the current call on hold
Service: 604 -856- 9155
Email: [email protected]
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Phone System Programming
Changing the name of a Phone
1.
Press S PEAKER key, dial 700
2.
E NTER the
E
XTENSION number
3.
4.
Spell out name; press H OLD ( NOTE : # moves cursor to right: F EATURE key moves cursor to left)
Press S PEAKER key
Programming One-Touch Keys with Features
From the employee’s phone
1.
Press S PEAKER key, dial 751
2.
P RESS KEY you’d like to program
3.
E NTER 2 DIGIT CODE
4.
Press S PEAKER key
Clearing Message Waiting Light
Message Waiting is often activated by accident. When calling an employee, you have an option to press the MW (message waiting) soft key (on display). This feature activates their message light and prompts them on the display to call you back but also can mislead you to think you have a voicemail. If an employee contacts you saying their message light is on but they do not have voicemail, follow these instructions to cancel it : From the employee’s phone that is flashing:
1.
2.
Press S PEAKER key, dial 773
Press S PEAKER key
Programming System Speed Dials
1.
2.
Press S PEAKER key, dial 753
Enter a speed dial code: 000-999
3.
E NTER the desired P HONE N UMBER (with no 9 in front of it)
4.
5.
Press H OLD key
S
PELL out the
N
AME using the dial pad ( NOTE : press # to move cursor to right or F EATURE key to move cursor to left)
6.
Press H OLD key
7.
Press S PEAKER key
T O D ELETE : Follow steps 1 – 3, then press exit soft key(top left key just under the display)
Changing Internal Dialing from Voice/Ring
When calling an employee’s extensions you can set the phone to either ring so the employee will have to pick it up(or speaker) or to voice so your voice pages through the speaker of their phone. Here are the instructions on how to change that per phone:
From the employee’s phone that you would like to change:
1.
2.
Press S PEAKER key
Dial 721 for VOICE calls or 723 for RING tone
3.
Press S PEAKER key
Service: 604 -856- 9155
Email: [email protected]
Page 5 of 7
Activating Background Music
1.
2.
Press S PEAKER key
Dial 725
3.
Press S PEAKER key
To De-Activate: Press S PEAKER key, Dial 725
Changing Date and Time:
1.
2.
3.
4.
Press S PEAKER key
Dial 728
Enter 2 DIGIT HOUR (in 24hr time) and 2 DIGIT MINUTE
Press S PEAKER key
Service: 604 -856- 9155
Email: [email protected]
Page 6 of 7
Voicemail Programming
Record Company Greetings
1.
From Extension (usually reception) , press M ESSAGE K EY
2.
Press 72 to enter system administration
3.
Press 4 to record an instruction greeting
4.
E NTER the greeting M AILBOX you’d like to record: a.
001 - to record the
D
AY greeting b.
002 - to record the N IGHT greeting c.
003 - to record the H OLIDAY greeting d.
004 - to record the C OMPANY D IRECTORY Greeting e.
005 - to record the G ENERAL I NFORMATION Greeting
5.
Press 7 to record and follow the prompts
6.
Press 5 to listen to your recording and press # to exit listen mode
7.
Press
#
to back up one step to step 3 to record another greeting
8.
Hang up when you are finished
E XAMPLE :
Mailbox 001 : (D AY )
Thank you for calling
If you know the extension of the person you are calling, please enter it now.
For our Company Directory, press 2 (Goes to Mailbox 004)
For hours of operation and location, press 3 (Goes to Sub Menu 005)
To reach reception or leave a general message, please remain on the line or press 0.
To repeat this message, press *
Thank you for calling
Mailbox 002
:
(N
IGHT
)
Thank you for calling
We are currently closed. Our regular business hours are
If you know the extension of the person you are calling, please enter it now.
For our Company Directory, press 2 (Goes to Mailbox 004)
For hours of operation and location, press 3 (Goes to Sub Menu 005)
To leave a general message for reception, please remain on the line or press 0.
To repeat this message, press *
Thank you for calling
Mailbox 004 : (C
OMPANY
D
IRECTORY
)
For , please press
For
For
For
, please press
, please press
, please press
To repeat this message, press *
Service: 604 -856- 9155
Email: [email protected]
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Mailbox 005 : (G ENERAL I NFORMATION )
Our regular business hours are
We are located at
Our fax number is
Please visit us online at www
To repeat this message, press *
Mailbox 003 : (H OLIDAY )
Thank you for calling . We are currently closed for the “Christmas” holiday and will re open
If you know the extension of the person you are calling please enter it now.
For our Company Directory, press 2 (Goes to Mailbox 004)
For hours of operation and location, press 3 (Goes to Sub Menu 005)
To leave a general message, please remain on the line or press 0.
To repeat this message, press *
Thank you for calling
Holiday Greeting Activation/De-Activation
1.
Record a holiday greeting .. ((Mailbox 003) see page 5 for instructions)
2.
From Extension (usually reception) , press M ESSAGE K EY
3.
Press 72 for system administration
4.
Press 6 for override
5.
When asked for the table: enter 01
6.
Press ON soft key on display
7.
Press S PEAKER
T O D E -A CTIVATE : Follow steps 2 – 5 ; at step 6 , Press OFF soft key
Making Changes to a Mailboxes
1.
From Extension (usually reception) , press M ESSAGE K EY
2.
Press 72 for system administration
3.
Press 7 for subscriber mailbox maintenance
4.
E NTER the M AILBOX N UMBER you’d like to Change
5.
Choose from one of the following options: a.
Press 32 to ERASE all MESSAGES in a mailbox b.
Press 34 to ERASE the GREETING in a mailbox c.
Press 36 to ERASE the RECORDED NAME for the mailbox d.
Press 7 to DELETE the SECURITY CODE for a mailbox e.
Press 6 to RECORD the NAME for a mailbox
Service: 604 -856- 9155
Email: [email protected]
