This guide is intended for beginning users, as well as intermediate and advanced users, who want to learn more about the features available with the system.

Related Poly and Partner Resources

See the following sites for information related to this product.

▪ The Poly Online Support Center is the entry point to online product, service, and solution support information including Video Tutorials, Documents & Software, Knowledge Base, Community

Discussions, Poly University, and additional services.

▪ The Poly Document Library provides support documentation for active products, services, and solutions. The documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration, or administration content from any online device.

▪ The Poly Community provides access to the latest developer and support information. Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.

▪ The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications providers deliver high-value business solutions that meet critical customer needs, making it easy for you to communicate face-to-face using the applications and devices you use every day.

▪ The Poly Services help your business succeed and get the most out of your investment through the benefits of collaboration.

Getting Started

Topics:

▪

Product Overview of Poly Video Systems

▪

Product Overview of Poly Studio E70 Camera

▪

Overview of System Hardware

▪

LED Status Indicators

▪

Navigating Your System

▪

Powering the System On and Off

▪

Wake the System

▪

Accessibility Features

Before you use your system, familiarize yourself with its features and local interface.

Note: While you can control the system using the Poly TC8 controller, all tasks in this guide apply to systems using the Bluetooth remote control or a touch-sensitive monitor. For information on using your system with an attached TC8 device, see the Poly TC8 User Guide .

Product Overview of Poly Video Systems

Poly G7500, Studio X50, and Studio X30 systems in Poly Video Mode support Poly video conferencing and content sharing features.

Poly G7500 System Features and Capabilities

G7500 systems support the following features:

▪ Peripheral cameras and microphones make the system scalable for medium rooms and up to large integrated rooms

▪ Placing and joining video calls

▪ Viewing and joining scheduled calendar meetings

▪ Managing contacts, call lists, and directories

▪ Sharing wireless and wired content

▪ Collaborating with electronic blackboards

▪ Camera tracking technology that can automatically zoom in on the person talking or frame the group of people in the room (depending on the paired camera and system configuration)

▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments

▪ Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by capturing only the voices in a defined area

▪ HDMI: Single input and dual output

▪ Serial port connection

Getting Started

▪ Using a wired or wireless USB mouse as an input device

Poly Studio X50 Features and Capabilities

Studio X50 systems support the following features:

▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms

▪ No need for a separate PC, laptop, or codec to run video-conferencing software

▪ Placing and joining video calls

▪ Viewing and joining scheduled calendar meetings

▪ Managing contacts, call lists, and directories

▪ Sharing wireless and wired content

▪ Collaborating with electronic blackboards

▪ Built-in 4K camera with ultra-wide 120-degree field of view

▪ Camera tracking technology that automatically frames the group of people in the room

▪ Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial audio for life-like presence and clarity

▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments

▪ Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by capturing only the voices in a defined area

▪ Dual stereo speakers

▪ HDMI: Single input and dual output

▪ Using a wired or wireless USB mouse as an input device

Poly Studio X30 Features and Capabilities

Studio X30 systems support the following features:

▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms

▪ No need for a separate PC, laptop, or codec to run video-conferencing software

▪ Placing and joining video calls

▪ Viewing and joining scheduled calendar meetings

▪ Managing contacts, call lists, and directories

▪ Sharing wireless and wired content

▪ Collaborating with electronic blackboards

▪ Built-in 4K camera with ultra-wide 120-degree field of view

▪ Camera tracking technology that automatically frames the group of people in the room

▪ High-fidelity, built-in stereo microphones that pick up sound within 4.57 m (15 ft) and use spatial audio for life-like presence and clarity

▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments

▪ Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by capturing only the voices in a defined area

▪ Single mono speaker

▪ HDMI: Single input and output

Getting Started

▪ Using a wired or wireless USB mouse as an input device

Product Overview of Poly Studio E70 Camera

Poly Studio E70 is a dual-camera solution supported on Poly G7500 systems running Poly VideoOS 3.6

or later.

The Poly Studio E70 camera is a standalone USB 4K camera that includes microphones for audio pickup and full tracking and framing capabilities. The Studio E70 camera provides coverage up to 7.6 m (25 ft) for video and audio.

Speaker Framing and Group Framing on Studio E70

Speaker framing enables Studio E70 to determine which participant is actively speaking. The camera, then frames the speaker when transmitting video to the far end. Group framing enables the camera to automatically focus on one or more speakers to display all speakers to the far end.

Initially, one camera captures the current view while the other camera uses microphones to voice-track the next target. The camera frames the speaker before displaying the video so that call participants don’t see the pan, tilt, or zoom of the cameras. If two people speak alternately, one camera tracks the first speaker while the other camera tracks the second speaker.

Overview of System Hardware

The following figures and tables provide information about hardware features available on your system.

Poly G7500 Hardware

The following figure displays the hardware features on the Poly G7500 system. The table lists each feature numbered in the figure.

Poly G7500 Feature Descriptions

Ref. Number

Feature

Reset button

2 LED indicator

Feature Description

Resets the Poly G7500 to the factory software version

Indicates the system status

Getting Started

Ref. Number

Feature

Remote control pairing button

Restart button

Feature Description

Enables the Bluetooth remote control pairing mode

Restarts your system

Poly Studio X50 Hardware

The following figure displays the hardware features on the Poly Studio X50 system. The table lists each feature numbered in the figure.

Poly Studio X50 Feature Descriptions

Ref. Number

Feature

Screen

Microphone array

Camera

Speakers

LED indicators

Feature Description

Protective screen that covers the front of your system

Microphone array that captures audio

Camera with a privacy cover that enables or disables the video input as you choose

Stereo audio output

Indicates the system status and information on the tracked speaker

Poly Studio X30 Hardware

The following figure displays the hardware features on the Poly Studio X30 system. The table lists each feature numbered in the figure.

Getting Started

Poly Studio X30 Feature Descriptions

Ref. Number

Feature

Microphone array

LED indicators

Camera

Speaker

Feature Description

Microphone array that captures audio

Indicates the system status and information on the tracked speaker

Camera with a privacy cover that enables or disables the video input as you choose

Mono audio output

Poly Studio X50 and Studio X30 Privacy Cover

The Poly Studio X50 and Studio X30 systems provide a physical cover that you can place over the camera lens to protect your privacy.

Poly Studio E70 Camera Hardware

The following figure displays the hardware features on the Poly Studio E70 camera. The table lists each feature numbered in the figure.

Getting Started

Poly Studio E70 Feature Descriptions

Reference Number Feature

1 Dual-cameras

LED indicators

Microphones

Description

Camera array with a privacy shutter that automatically opens or closes depending on the camera state

Front and right indicators that show the status of the camera

Capture audio and track the speaker

Poly Studio E70 Privacy Shutter

The privacy shutter on the Studio E70 camera automatically opens and closes depending on the state of the connected video system.

The following table includes the behavior of the privacy shutter.

Studio E70 Privacy Shutter Behavior

Action

The camera is disconnected from the system.

The camera is connected to the system.

The system is sleep or idle.

The system wakes up from being asleep or idle.

The system is in use but not in a call.

The system is sending video.

There is an incoming call to the system.

The system is in an active video call.

Privacy Shutter Behavior

Closed

Open

Closed

Open

Closed

Open

Note: It can take up to 5 minutes for the privacy shutter to close after the camera is disconnected from the system or the system enters into an idle or sleep state.

LED Status Indicators

The following figures display the LEDs on your systems. The tables list each LED indicator and its associated status.

Getting Started

LED Status Indicators for the G7500 System

Use the LED on the front right corner of the codec to get information on the state of your system.

G7500 System LED Status Indicators

Indicator

Blinking white

Solid white

Solid green

Blinking amber

Solid amber

Blinking red

Solid red

Status

Powering on

Working normally

In a call

Update in progress

Sleeping

Error preventing normal operation

Muted microphone

LED Status Indicators for Studio X Family Systems

The system provides an LED light bar above the camera to help you understand the system’s behaviors.

Basic Studio X Family LED Indicators and Status

Indicator

Solid white

Blinking blue

Solid blue for 3 seconds

Blinking green

Position

All

Twelve in the middle

All

Status

Boot initialization in progress

Bluetooth in discovery

Bluetooth paired

Incoming call

Getting Started

Indicator

Solid green

Solid amber

Pulsing red

Pulsing green

Solid white for 3 seconds

Solid red

Position

All

Four to eight (when in the middle), indicating the tracked speaker or the direction of the camera

Twelve in the middle

All

Four in the middle

All

Status

Outgoing call

Working

The lights are green with supported applications in the following cases:

▪ Tracking people in group framing and speaker tracking mode

▪ Indicating the direction of the camera that you customize in pan-tilt-zoom (PTZ) mode

Standing by

The system is in sleep mode with no active video output.

Call on hold

Call on hold (by far site)

Saving a preset

Muted microphone

Muted camera

The muted microphone LEDs take precedence and cover the camera mute LEDs.

Firmware update in progress

Error preventing normal operation

Pulsing amber

Blinking red

LED Status Indicators for the Studio E70 Camera

The camera provides LED indicators on the front and right side of the camera to help you understand the camera’s behaviors when connected to a G7500 video system.

Studio E70 Camera System LED Status Indicators

Indicator

Solid White (50% brightness)

Solid White (100% brightness)

Pulsing white

Status

Powered on but disconnected from video system

Sleep

Powered on and connected to the video system

Boot initialization in progress

Getting Started

Indicator

Pulsing amber

Solid green

Blinking green

Solid red

Pulsing red

Status

Firmware update or factory reset in progress

In a call with the camera and microphone on

Incoming call

Video mute (only the right LED is on)

Audio mute (both LEDs)

Held call

Navigating Your System

The system has icons and user screens to help you navigate and understand important information about your system.

Home Screen

The Home screen is the first screen you encounter on the system monitor. From this screen, you have quick access to many of the system functions.

Note: Some elements of your screen may be different depending on the system configuration.

Getting Started

Home Screen

Ref. Number

Description

System information bar, which shows details such as date/time and system name.

Task buttons for placing calls, sharing content, creating a blackboard, or launching Poly Device Mode.

Menu for accessing other features.

Local camera view.

Home Screen Elements

Some of the following interactive and read-only elements might not display on your system depending on the system configuration.

Element

Name

Security code

Description

Descriptive name determined by the system administrator. Used when you want to connect to a system.

Displays after you attempt a content sharing connection. Use the four-digit code to set up wireless connections through the Polycom Content App or an

AirPlay- or a Miracast-certified device.

Getting Started

Element

IP address

Current time

Current date

Warning

Calendar or Favorites cards

Place a Call

Content

Blackboard

Poly Device Mode

Description

IP address, SIP, H.323, or secondary network configured for your system.

Local time zone.

Local time zone date.

Notification that the system has detected one or more problems that might prevent it from fully functioning.

View your calendar or favorites.

Opens a call screen where you can dial a call, or you can select a card to dial numbers, access favorites, or view your calendar.

When content is available, the system displays a list of available content.

Otherwise, this function opens a help screen that describes how to set up content sharing using HDMI, the Polycom Content App, or an AirPlay- or a

Miracast-certified device.

Creates a new blackboard, where you can share annotations or drawings.

Launches Poly Device Mode, which allows you to use the system as an external camera, microphone, and speaker for your connected laptop.

Opens new menu selections for calling, sharing content, camera control, and additional functions.

Content Screen

The Content screen is where you share and annotate content in your meetings.

Getting Started

Content Screen

Ref. Number

Description

Camera views of call participants.

System information bar, shows system information such as system name and time.

Content toolbar, provides tools to annotate and work with content.

Content management functions.

Powering the System On and Off

The system turns on when you plug it into a power source. The system doesn’t have a power button, so you must unplug the power cable to power it off.

Note: Don’t power off the system during maintenance activities (for example, while a software update is in progress).

Wake the System

After a period of no activity, the system enters sleep mode (if configured by your administrator). You can wake it using a touch monitor, Poly TC8, or Poly Bluetooth Remote Control.

Getting Started

Procedure

» Do one of the following:

▪ If you’re using a touch monitor, tap the primary screen.

▪ If you’re using the TC8, tap the screen.

▪ If you’re using a Poly Trio, tap the screen.

▪ Press any button on the remote control.

Accessibility Features

Poly products include a number of features to accommodate users with disabilities.

Users Who Are Deaf or Hard of Hearing

Your system includes accessibility features for users who are deaf or hard of hearing to use the system.

The following table lists the accessibility features for users who are deaf or hard of hearing.

Accessibility Features for Users Who Are Deaf or Hard of Hearing

Accessibility Feature

Visual notifications

Status indicator lights

Adjustable call volume

Description

Status and icon indicators let you know when you have incoming, outgoing, active, or held calls. Indicators also alert you of the device’s status and when features are enabled.

The system and its microphones use LEDs to indicate some statuses, including if your microphones are muted.

While in a call, you can raise or lower the volume of the device.

Users Who Are Blind, Have Low Vision, or Have Limited Vision

Your system includes accessibility features for users who are blind, have low vision, or have limited vision to use the system.

The following table lists the accessibility features for users who are blind, have low vision, or have limited vision.

Accessibility Features for Users Who Are Blind, Have Low Vision, or Have Limited Vision

Accessibility Feature Description

Auto-answering You can enable the phone to auto-answer calls.

Mute auto-answered calls

Ringtones

Join and leave tones

You can configure the system to mute auto-answered calls.

An audible tone plays for incoming calls.

The system plays a tone when someone joins or leaves a conference call.

Getting Started

Accessibility Feature

Embossed buttons

Description

The remote control has embossed push buttons for performing common tasks with the system, such as dialing a number.

Users with Limited Mobility

Your system includes accessibility features to enable users with limited mobility to use various system features.

The following table lists the accessibility features for users with limited mobility.

Accessibility Features for Users with Limited Mobility

Accessibility Feature

Remote control

Poly TC8

Auto-answering

Calling from a personal device

Touch-capable monitor support

Description

The Bluetooth remote control enables you to control the system and to perform tasks such as placing calls, starting a sharing session, and configuring some settings.

The TC8 enables you to control the system and to perform tasks such as placing calls.

You can enable the system to auto-answer calls.

With administrator credentials, you can wirelessly access the system web interface from your own device to make calls and manage contacts and favorites.

If you have a touch-capable monitor connected to the system, you can select, swipe, and press the screen to perform functions and activate features.

Calling

Topics:

▪

Placing Calls

▪

Calling Contacts

▪

Calling Favorite Contacts

▪

Joining Meetings from the Calendar

▪

Using Device Mode

There are several ways to initiate calls on the system. You can place a call by entering your contact’s name or number, choosing a contact in the directory, calling a favorite or recent contact, or joining a scheduled meeting.

You can place calls using the following methods:

▪ Call using the dialpad

▪ Call a contact

▪ Call a frequently used number

▪ Call a recent contact

▪ Call a favorite

▪ Join a meeting from the calendar

▪ Call using a USB-connected Windows or Mac device

Placing Calls

You can place audio calls, video calls, and call into meetings using the onscreen keyboard.

Use the following dialing formats when placing calls:

▪ IPv4 address: 192.0.2.0

▪ Host name: room.company.com

▪ SIP address: [email protected]

▪ H.323 or SIP extension: 2555

▪ Phone number: 9782992285

Place a Call

You can place an audio or video call to a contact.

Procedure

Go to Place a Call .

On the Dialpad screen, move the slider to Audio or Video .

Enter a number on the dialpad or select Keyboard to enter characters.

Calling

Select Call .

Answer a Call

The way the system handles incoming calls depends on how your administrator configured it. The system either answers the call automatically or prompts you to answer manually.

Procedure

» If you receive an incoming call notification, select Answer .

Ignore a Call

If the system doesn’t answer incoming calls automatically, you can choose to ignore the call rather than answer it.

Procedure

» If you receive an incoming call notification, select Ignore .

End a Call

When your call is complete, hang up the call. If you have content such as blackboards, whiteboards, or snapshots, the system asks if you want to keep them.

Procedure

» In a call, do one of the following:

▪ On your remote control, press Hang Up .

▪ On the screen, select Menu > Hang Up .

Call a Password-Protected Zoom Meeting Using Trio C60

Use these input options when calling into a password-protected Zoom meeting when using Poly Video

Mode and a paired Trio C60.

Make sure that you have the meeting password before you join.

Important: If you choose the option to enter the password separately from the dial string, you must enter a pound sign (#) before you enter the password on a Trio C60 system. If you don’t enter the pound sign, the call doesn’t connect.

Procedure

On your Trio C60 controller, select Dialpad .

Do one of the following:

▪ Enter the Zoom Rooms dialing sequence. When the system prompts you for the password, press the pound sign before entering the meeting password.

For example, enter <meetingID> @zoomcrc.com

, then enter # <password> .

▪ Enter the Zoom Rooms meeting password as part of the dialing sequence.

For example, enter <meetingID> .

<password> @zoomcrc.com

Calling

Select Call .

Calling Contacts

You can access and call contacts, recent contacts, and frequent contacts on your system.

If configured by your administrator, contacts display on the Place a Call screen. Contact cards can display the following information:

▪ Contact name

▪ Contact number

▪ Contact email address

▪ Contact IP address

Call a Contact

To quickly dial a contact, you can search and select a contact card from the results. Contact cards display for frequent contacts, directory contacts, and favorites.

Procedure

Go to Place a Call > Contacts .

In the search field, use the onscreen keyboard to type characters or numbers and select Search .

Select a contact card to view contact details.

Select Call .

Call a Frequent Contact

As you place calls, the system learns your frequently-used contacts and displays them in a list.

Procedure

Go to Place a Call .

Select a contact card from the Frequent list.

The call automatically dials.

Call a Recent Contact

You can quickly call recent contacts from a list (organized by most to least recent).

Procedure

Go to Place a Call > Recent .

Scroll through the list of recent contacts (sorted by date) and select one.

The call automatically dials.

Calling Favorite Contacts

To quickly access a short list of contacts you call most often, create favorites.

Calling

Favorites display on the Favorites , Contacts , or Home screens, depending on your system configuration. The system adds a star icon next to the contact’s name, providing you an easy way to identify and call favorites.

Favorite a Contact

Create favorites to display contacts that you call the most often.

Procedure

Go to Place a Call > Contacts .

Select a contact card, then select Favorite .

The contact receives a star icon and displays in the Contacts and Favorites lists.

Unfavorite a Contact

Unfavorite a contact to remove the contact from your Favorites list.

Procedure

Go to Place a Call > Favorites .

Choose a favorite card, then select Unfavorite .

The contact is removed from the Favorites list.

Call a Favorite Contact

To quickly call a contact, select a favorite card.

Procedure

Select a favorite card on the Favorites , Contacts , or Home screen.

Select Call .

Joining Meetings from the Calendar

On the Home screen, you can join meetings directly from your calendar using the meeting cards on the screen (if configured).

Note: If calendaring isn’t configured for your system, the system doesn’t display meeting cards. You must dial manually to join meetings.

Meeting Cards

If configured, meeting cards display on the Home screen. You can access meeting cards to view meeting details.

Meeting cards display the following scheduling information:

▪ All-day meetings display as the first meeting card.

▪ For meetings scheduled later in the day, a Free until [time/day] message displays, followed by upcoming meeting cards in the time and date order they’re scheduled.

Calling

▪ For meetings scheduled later in the week, a Free until [time/day] message displays until the day of the next scheduled meeting.

▪ If there are no scheduled meetings for the current week, a No Meetings message displays.

View Meeting Cards

On the Home screen, you can view meeting cards that show your calendar event details. Meeting cards display meeting times, subjects, and organizers.

Note: Private meetings are labeled Private Meeting . Except for the time, meeting details are hidden.

Procedure

» Do one of the following:

▪ To view meeting information, choose a meeting card and select Info .

▪ To view upcoming scheduled meetings, select a card and scroll to the right.

Join a Meeting from a Meeting Card

On the Home screen, you can select a meeting card for options to join a meeting.

The system supports automatic dialing if the meeting organizer added calling information to the calendar event and your administrator has configured calendaring.

Procedure

» Do one of the following:

▪ On a current meeting card, select Join .

▪ If the meeting card doesn’t include calling information, select More ...

the card to display the dialpad. Dial the number to join the meeting.

Join an Overbooked Meeting

If two or more meetings are scheduled at the same time, the meetings display as Overbooked . You can join one of the meetings using its individual meeting card.

Procedure

Select an overbooked meeting card and choose Info .

The individual meeting cards display.

Choose one of the meeting cards and select Join to connect to the meeting.

Join a Password-Protected Meeting

Some meetings may require a password to join.

Make sure that you have the password for password-protected meetings before you join. If you don’t have a meeting password and a message prompts you for one, contact the meeting organizer for the password.

Note: Meeting cards don’t indicate if a meeting is password protected.

Calling

Procedure

Do one of the following:

▪ Manually dial in to a meeting.

▪ Join a meeting from a meeting card.

Enter the meeting password and select Join .

If you enter an incorrect password, the password prompt displays again.

Using Device Mode

Poly Device Mode enables you to use the system’s camera, speaker, microphone, and connected monitors from your computer.

Once you connect the system to your computer with a USB cable, you can control the video system’s camera and audio features using your computer’s third-party conferencing application. For example, instead of using your computer’s camera for Microsoft Teams calls, connect the Studio X30 and use its

4K camera to automatically follow the conversation in the room. You also gain a Poly echo-cancelling microphone and speaker technology during calls.

Computer and Cable Requirements

Your computer and cables must meet the following requirements to use Poly Device Mode.

Operating system requirements:

▪ Windows 10 1803 or later

▪ macOS 10.12 or later

USB cable requirements:

▪ A cable with at least one USB-C connection for the video system

▪ USB 2.0 or USB 3.0 cable (preferred to ensure connection reliability and video and audio quality)

▪ Self-powered USB booster extension cable for connections longer than 2 m (6.6 ft)

Note: Don’t use a cable used for charging devices. A charging cable may not be capable of sending data.

HDMI cable requirements:

▪ HDMI adapter is required if your computer doesn’t have an HDMI port

Use Your System as a Computer Accessory

To use the video system as an external camera and audio accessory, set your system to Poly Device

Mode and connect your Windows or macOS computer with a USB cable.

If your system isn’t already in Device Mode, access Device Mode . If your conferencing application uses echo cancellation, disable that feature.

You must use a cable with at least one USB-C connection for your video system. If you use a cable with only one USB-C connection, the USB-C end must connect to your video system for Device Mode to work properly.

Calling

Note: Poly Device Mode isn’t available if your system administrator disables the system USB ports. If you need help with Device Mode or connecting a computer to your system, contact your administrator.

Procedure

Connect a USB-C end of the USB cable to the video system’s USB-C port, and connect the other end of the USB cable to your computer.

The system monitor and the TC8 device display a confirmation message.

Optional: To display your computer on the video system monitor, connect your computer using the system’s HDMI input port.

Related Links

Access Device Mode

on page 34

Share Content Using an HDMI Connection on page 27

Exit Device Mode and Disconnect Your Computer

Any camera options you change on the video system with your USB-connected computer revert to their previous settings when you exit Poly Device Mode.

Note: If Poly Device Mode is set as the provider, Exit isn't available.

Procedure

» Do one of the following:

▪ On the video system local interface or TC8 device (if you have one), select Exit .

▪ Unplug the cables connecting your computer and video system. After 2 minutes, you see the home screen (even if you haven’t selected Exit ).

Sharing Content

Topics:

▪

Sharing Content from a Computer or Device

▪

Sharing Content on a Blackboard or Whiteboard

▪

End a Content Session

▪

End a Call with Blackboard or Whiteboard Content

To enhance the collaboration experience, you can share documents, graphics, videos, and blackboards or whiteboards with other participants.

You can share content with all members of a call or meeting using a computer or a certified device.

Sharing Content from a Computer or Device

You can share content from a computer or use applications to stream content from other devices.

You can use the following methods to share content:

▪ Polycom Content App, which wirelessly connects to the system

▪ Screen mirroring with an AirPlay- or Miracast-certified device

▪ Computer or device directly connected to the system through HDMI

The system allows up to four simultaneous content sources out of a call and three in a call (a source can include content shared from a device in the room or by a far-end participant).

For example, if you’re in a call with three content sources and you share your desktop using the Content

App, the oldest wireless or far-end content source in the session is replaced by your content. HDMI content, however, is never replaced.

Important: Before you share content, take precautions to protect your privacy. For example, disable your device’s screen lock feature before you share your screen with meeting participants.

Polycom Content App

The Polycom Content App enables you to share content from a computer connected to a system over an

IP network.

For information on using this application, see the Polycom Content App User Guide .

Cast Content from an AirPlay- or a Miracast-Certified Device

You can share content from your Airplay- or Miracast-certified device and display it on the system.

Procedure

Go to AirPlay or Miracast on your device.

From the list of available devices, select the name of your system.

Sharing Content

Begin casting from your AirPlay- or Miracast-certified device.

For casting information for your device, refer to the product documentation.

If prompted, enter the security code shown on the Home screen.

Share Content Using an HDMI Connection

Share content from your device through an HDMI connection. This method doesn’t require you to connect using a wireless service.

Procedure

» Connect your device to the video system’s HDMI input port.

Your HDMI content displays until you disconnect your device. If you restart the video system while your device is connected, the HDMI content is still there following the reboot.

Related Links

Use Your System as a Computer Accessory

on page 24

Sharing Content on a Blackboard or Whiteboard

Blackboards and whiteboards provide blank canvases to write on so you can share your ideas and collaborate with others.

Note: The Blackboard button only displays if a mouse or touchscreen is connected to the system.

Add a Blackboard or Whiteboard

You can create a blackboard or whiteboard at any time.

Note: If the active board has no annotations, you can’t add a new board.

A limited number of blackboards or whiteboards are available. A prompt notifies you when you have reached the limit.

Procedure

Do one of the following:

▪ Out of a call: On the Home screen, select Blackboard .

▪ In a call: Select Menu > Content > Blackboard .

To add another board, do one of the following:

▪ To add a blackboard: In the toolbar, select Blackboard .

▪ To add a whiteboard: In the toolbar, long press Blackboard and select Whiteboard .

Note: The default board type is whatever type you last selected.

Sharing Content

Take a Snapshot of Your Content

You can take a picture of your current content. Then you can annotate on the snapshot or download it using the Polycom Content App.

A limited number of snapshots are available. A prompt notifies you when you have reached the snapshot limit.

Procedure

» With a board or content on the screen, select Snapshot .

The system captures the content and displays it as Snapshot-1 . The system names additional snapshots with successive numbers.

Delete Snapshots or Content

You can delete snapshots or content that you no longer need.

Procedure

Select a snapshot or piece of content in the content tray.

Select the red X .

Select Delete .

End a Content Session

By ending the content session, you stop showing and delete all content shared on your system.

Procedure

During a content session, select Menu > End Session .

A message displays a warning and a countdown timer.

Select End Session .

Note: To keep content, select Continue Session .

End a Call with Blackboard or Whiteboard Content

If there’s an open blackboard or whiteboard in your call (including drawings, markup, snapshots, or even a blank board), you can keep that content session going after hanging up. (Markup doesn’t include highlights.)

Procedure

In a call with blackboard or whiteboard content, select Menu > Hang Up .

The call ends and the system prompts if you want to keep content.

Do one of the following:

▪ Select Yes, Keep Content .

▪ Select No, End Session .

Sharing Content

If you keep content, the content session continues.

When you are ready to stop content, select Menu > End Session > End Session .

Cameras

Topics:

▪

Adjust an In-Room Camera

▪

Adjust a Far-Site Camera

▪

Turn Your Camera On or Off

▪

Turn Camera Tracking On or Off

▪

Using Camera Presets

▪

Selecting the Primary Camera

Camera controls are available in and out of calls.

You can control cameras, depending on the camera type, in the following ways:

▪ Adjust an in-room camera

▪ Adjust a far-site camera

▪ Turn your camera on or off

▪ Turn camera tracking on or off

▪ Select, save, or delete presets

Adjust an In-Room Camera

To enhance the view of meeting participants, make adjustments to the in-room camera.

If camera tracking is on, camera control is unavailable. Turn tracking off to access camera controls.

With the Studio X50 and Studio X30 systems, you can’t pan or tilt the camera if it’s zoomed all the way out.

Procedure

Select Menu > Camera .

Select Control .

Press + to zoom in or to zoom out. Press the arrows to tilt up and down or to pan left to right.

To exit the control screen, select Back .

Adjust a Far-Site Camera

To enhance your view of the other meeting participants during a call, you can adjust the far-site camera.

If camera tracking is on, camera control is unavailable. Turn tracking off to access camera controls.

Note: Contact your administrator for help setting up this feature.

Cameras

Procedure

Select Menu > Camera .

Select Control .

Select Switch to select the Far camera.

Press + to zoom in or to zoom out. Press the arrows to tilt up and down or to pan left to right.

To exit the control screen, select Back .

Turn Your Camera On or Off

Turn your camera on to show local video or turn your camera off to hide your local video.

Note: Turning the camera on or off doesn’t control the privacy shutter for the Studio E70 camera. When you turn the camera off, the Studio E70 camera stops sending video, but the privacy shutter remains open. See

Poly Studio E70 Privacy Shutter

on page 10 for more information on the privacy shutter behavior.

Procedure

Go to Menu > Camera .

Do one of the following:

▪ Select Camera On .

▪ Select Camera Off .

Turn Camera Tracking On or Off

When camera tracking is on, the camera automatically frames the group of people in the room or the current speaker (depending on your camera and how your system is configured).

Note: If you mute your local microphone, the system disables speaker tracking.

Procedure

Select Menu > Camera .

Select Tracking On or Tracking Off .

Using Camera Presets

If your camera supports presets, you can save up to 10 camera positions. Camera presets are stored camera positions that let you quickly point a camera at predefined locations in a room.

Near camera presets are available in or out of a call. Far camera presets are only available during a call.

If enabled, you can use them to control the far-site camera.

When you save a preset, the preset saves the selected camera and the camera position.

Cameras

Note: If camera tracking is on, camera controls and presets are unavailable. Turn tracking off to access these features.

Save a Camera Preset from the Local Interface

Save the current camera position as a preset for later use.

Use saved presets to change the near camera position in or out of a call. Far camera presets are available only in a call.

Procedure

Select Menu > Camera .

Select Presets .

Adjust the camera to the desired position.

Do one of the following:

▪ On the screen, select an empty preset.

▪ On the screen, long press the preset and choose Save .

▪ On the remote control, press a number to select a preset.

Select a Preset

Using previously created camera presets, you can quickly move the camera to a desired position in a call.

Procedure

Select Menu > Camera .

Select Presets .

Do one of the following:

▪ Select the image of the preset you want.

▪ On the screen, long press the image and choose Select .

▪ On the remote control, press a number to select a preset.

Delete a Preset

You can delete a camera preset that you no longer need.

Procedure

Select Menu > Camera .

Select Presets .

On the screen, long press the preset image you want to delete.

Select Delete .

Selecting the Primary Camera

In Poly Video Mode and Zoom Rooms, if you have more than one camera attached to the system, you can select the primary camera in or out of a call.

Cameras

Camera Priority

When you connect or disconnect a camera, camera priority determines the primary or active camera.

▪ When you attach a camera to a system that’s powered on, it automatically becomes the current people camera.

▪ If you attach a camera during a call, it automatically becomes the current people camera.

▪ If you disconnect the current people camera, the system falls back to the next priority camera.

The system observes the following camera type priority:

Embedded camera

HDCI camera

USB camera

HDMI source set to display as people

Select the Primary Camera from the Local Interface

In Poly Video Mode, when you attach multiple cameras to the system, select the primary camera from the local interface.

Procedure

Go to Menu > Camera > Select Camera .

Select a camera from the list.

The selected camera becomes the primary camera.

Using Device Mode

Topics:

▪

Computer and Cable Requirements

▪

Access Device Mode

▪

Use Your System as a Computer Accessory

▪

Adjust the System Audio and Camera Settings

▪

Managing Incoming Calls When in Device Mode

▪

Exit Device Mode and Disconnect Your Computer

Poly Device Mode enables you to use the system’s camera, speaker, microphone, and connected monitors from your computer.

4K camera to automatically follow the conversation in the room. You also gain a Poly echo-cancelling microphone and speaker technology during calls.

Computer and Cable Requirements

Your computer and cables must meet the following requirements to use Poly Device Mode.

Operating system requirements:

▪ Windows 10 1803 or later

▪ macOS 10.12 or later

USB cable requirements:

▪ A cable with at least one USB-C connection for the video system

▪ USB 2.0 or USB 3.0 cable (preferred to ensure connection reliability and video and audio quality)

▪ Self-powered USB booster extension cable for connections longer than 2 m (6.6 ft)

Note: Don’t use a cable used for charging devices. A charging cable may not be capable of sending data.

HDMI cable requirements:

▪ HDMI adapter is required if your computer doesn’t have an HDMI port

Access Device Mode

Use the system touchscreen or a TC8 device to start Device Mode.

Using Device Mode

Note: Your administrator may configure your system to remain in Device Mode. If your system is already in Device Mode, the system monitor and TC8 device prompt you to connect a USB and HDMI cable to your computer.

Procedure

» Do one of the following:

▪ On a TC8 or touchscreen monitor, select Device Mode .

▪ On a Trio phone, use the phone’s navigation keys to highlight Device Mode , then press the Select button.

The Device Mode screen appears.

Related Links

Use Your System as a Computer Accessory

on page 24

Use Your System as a Computer Accessory

To use the video system as an external camera and audio accessory, set your system to Poly Device

Mode and connect your Windows or macOS computer with a USB cable.

If your system isn’t already in Device Mode, access Device Mode . If your conferencing application uses echo cancellation, disable that feature.

Procedure

Connect a USB-C end of the USB cable to the video system’s USB-C port, and connect the other end of the USB cable to your computer.

The system monitor and the TC8 device display a confirmation message.

Optional: To display your computer on the video system monitor, connect your computer using the system’s HDMI input port.

Related Links

Access Device Mode

on page 34

Share Content Using an HDMI Connection on page 27

Adjust the System Audio and Camera Settings

In Device Mode, you can mute the system, adjust the volume, and adjust camera settings.

Access Device Mode and connect your computer to the system.

Using Device Mode

Note: The controls on a connected Poly Trio phone don’t work if the system is in Device Mode.

Procedure

To mute the microphones, do one of the following:

▪ In a conference application on your computer, select mute.

▪ On the TC8 or any connected microphone, select Mute .

To adjust the volume, do one of the following:

▪ On the touchscreen or TC8, select Volume and adjust the volume slider.

▪ Adjust the volume from your computer using the computer or conference application settings.

Note: Ensure that you select the correct device when adjusting the volume. Changing the volume alone may not work. You must have selected Studio X50, Studio X30, or G7500 as the audio device.

To configure camera settings: a.

From the right border of the TC8 or the touch screen, swipe left and select Camera

Settings .

Select Camera Control .

▪ Turn Camera Tracking on or off.

▪ Select or set a Preset .

▪ Press + to zoom in or to zoom out.

▪ Press the arrows to tilt up and down or to pan left to right.

Managing Incoming Calls When in Device Mode

Your video system rejects incoming calls in Poly Device Mode.

Exit Device Mode and Disconnect Your Computer

Any camera options you change on the video system with your USB-connected computer revert to their previous settings when you exit Poly Device Mode.

Note: If Poly Device Mode is set as the provider, Exit isn't available.

Procedure

» Do one of the following:

▪ On the video system local interface or TC8 device (if you have one), select Exit .

▪ Unplug the cables connecting your computer and video system. After 2 minutes, you see the home screen (even if you haven’t selected Exit ).

Using the Poly Control App

Topics:

▪

Control the System with the Poly Control App

The Poly Control App enables you to control a video system using a personal device, such as your mobile device or computer.

After you connect your personal device to the video system, you can place and manage calls, control camera settings, and interact with shared content.

The following features aren’t available on the computer or mobile device controlling the system:

▪ Device mode

▪ Environment

▪ System settings (only system information displays)

Control the System with the Poly Control App

You can use the Poly Control App on your computer or mobile device to control a video system.

You must be in the room with the video system and connect the mobile device to the same wireless network as the system to use the Poly Control App.

Procedure

In a web browser on your computer or mobile device, enter https:// <systemIPaddress> / control .

The website displays with the system’s room name and IP address.

Select Connect .

On your computer or mobile device, enter the four-digit code that displays on the system monitor.

Your computer or mobile device displays a user interface similar to the video system. You can then use your personal device to control the system.

Settings

Topics:

▪

Video Adjustments

▪

Audio Adjustments

Before or during calls, you can adjust video and audio settings, including adjusting the volume and changing the video layout.

Video Adjustments

You can manage video and certain user interface settings.

Change the Participant Layout

During a call, you can change from the current layout to another layout better suited for the meeting. The layout frames include the near site and far site.

If you’re sharing content on a single monitor, content displays in one of the frames.

Procedure

In a call, go to Menu > Layouts .

Select one of the following layouts:

▪ Equal : All participants are the same size.

▪ Gallery : Participants display at the top of the screen and the speaker displays in the main frame.

▪ Fullscreen : The active speaker displays in full screen.

Audio Adjustments

You can control several audio settings on the system.

Mute Your Microphones

To prevent distractions for the speaker and meeting participants, you can mute your microphones.

You can mute your audio in or out of a call.

Procedure

» Do one of the following:

▪ On your remote control, press Mute .

▪ On the screen, select Menu > Mute .

A notification displays that the system muted your local microphones.

Settings

Unmute Your Microphones

When your audio is muted and you’re ready to speak in a call, unmute your microphones.

Procedure

» Do one of the following:

▪ On your remote control, press Mute .

▪ On the screen, select Menu > Unmute .

Adjust the Volume

You can adjust the volume before or during a call.

Procedure

Go to Menu > Volume .

Do one of the following:

▪ Use the volume slider on a touchscreen.

▪ Press the + or buttons on the remote control.

▪ Press the left or right navigation buttons on the remote control (when the system displays volume control).

Troubleshooting

Topics:

▪

Poly Device Mode

▪

View Content Help Tips

▪

View Blackboard Help Tips

This section includes information related to troubleshooting issues with your system. You can also find information on pairing your remote, configuring your monitors, and where to find help tips.

Poly Device Mode

Use these topics to troubleshoot problems you may encounter using Poly Device Mode.

Audio Levels are Too High or Low

Symptom:

In Poly Device Mode, audio from the video system speakers is too loud or it’s difficult to hear call participants.

Problem:

In Poly Device Mode, your conferencing application and laptop control the video system’s audio. You may need to adjust those volume controls.

Workaround:

Follow these steps until you get the audio levels you want:

Procedure

Adjust your conferencing application’s volume.

Adjust your laptop’s volume.

Conferencing Application Doesn’t Use System Camera or Audio

Symptom:

You can’t use the video system’s camera or audio in Poly Device Mode.

Problem:

Your conferencing application by default may choose the connected monitor speakers instead of, for example, the Studio X50 speakers.

Troubleshooting

Workaround:

Procedure

» In your conferencing application, select the video system as your speaker, microphone, and camera device.

Can’t Use System’s Camera or Audio

Symptom:

You may notice the following while using Poly Device Mode:

▪ In your laptop’s conferencing application, you can’t select the video system as a camera or audio source.

▪ The video system’s camera and audio seem unavailable.

▪ The video system’s camera doesn’t display live video.

Problem

There could be a few reasons for these types of problems. For instance, your conferencing application by default may choose the connected monitor speakers instead of, for example, the Studio X50 speakers.

Workaround:

Follow these steps until you fix your problem:

Procedure

In your conferencing application, select the video system as your speaker, microphone, and camera device.

In your laptop settings, select the video system as your speaker, microphone, and camera device.

Exit and restart Device Mode.

Replug the USB cable.

Connect the cable to a different USB port on your laptop.

Try using a different USB cable.

Restart your laptop.

Improve Audio Quality

Symptom:

Audio quality during calls in Poly Device Mode could be better. For example, people on the call notice interference or dropped words when you’re speaking.

Problem:

You may encounter these problems for the following reasons: additional USB connections, a bad cable, or audio processing settings.

Workaround:

Follow these steps until your audio quality improves:

Troubleshooting

Procedure

Remove USB audio devices (such as a headset) connected to your laptop.

Connect your laptop and video system with a different USB cable.

If your conferencing application uses echo cancellation, disable that feature.

If you’re playing a musical instrument, enable M-Mode in the system web interface.

Contact your administrator to set up this feature.

Improve Laptop Screen Mirroring

Symptom:

When mirroring your laptop screen with an HDMI connection, the picture on the connected monitor isn’t ideal.

Problem:

The resolution on your laptop may need to be adjusted for the monitor connected to the Poly video system.

Workaround:

Follow these steps until screen mirroring quality improves:

Procedure

Adjust your laptop’s resolution settings.

Adjust your laptop’s display settings so the screen duplicates on the monitor.

Can’t Share Wireless Content

Symptom:

You try sharing content wirelessly (for example, from an AirPlay-certified device) but nothing happens.

Problem:

If your video system is in Poly Device Mode, you can’t share content wirelessly.

Workaround:

Once you exit Device Mode, you can share wireless content to the video system.

Procedure

» Do one of the following:

▪ On the video system local interface or TC8 device (if you have one), select Exit .

▪ Unplug the cables connecting your computer and video system. After two minutes, you see the video system home screen (even if you have not selected Exit ).

Troubleshooting