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YEALINK CP930W
CONFERENCE PHONE
+ VOICEMAIL GUIDE
TABLE OF CONTENTS
CLICK ON ANY PAGE NUMBER TO RETURN TO THE TABLE OF CONTENTS
......................................................................................................................................................
MAINTENANCE, BATTERY + POWER STATUS.
1
........................................................................................................................................................
UNDERSTANDING LIGHTS AND KEYS OF BASE.
2
UNDERSTANDING LIGHTS, KEYS + INDICATORS.
3
A QUICK REFERENCE GUIDE DEFINING SPECIFIC KEYS + FEATURES.
5
..................................................................................................................................................................
ANSWERING, PLACING CALLS, NAVIGATING CONNECTED CALLS, DO NOT DISTURB + CALL PARK.
6
ESTABLISH A MULTI-PARTY CONFERENCE
...........................................................................................................................
STEPS TO CREATE AN ADHOC CONFERENCE
7
...........................................................................................................................................................................
INBOUND, OUTBOUND + MISSED CALL LOG
8
................................................................................................................................................................................
LOCAL + NETWORK DIRECTORIES.
9
.................................................................................................................................................
PAIR + CONNECT BLUETOOTH-ENABLED MOBILE PHONE.
10
..........................................................................................................................................................................
USE THE YEALINK CONFERENCE PHONE WITH PC SOFTPHONE.
12
13
MENU COMMANDS + FLOW.
.....................................................................................................................................................................
LOGGING IN AND UNDERSTANDING COMMON VOICEMAIL COMMANDS.
14
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
GENERAL INFORMATION
The CP930W is a Wireless DECT Conference Phone. The CP930W frees users from the limitations of power outlets and internet ports and meets the mobility requirement of any organization. By associating with the YeaLink DECT base, it is completely wireless for users to hold a meeting anywhere within the DECT base coverage area.
The built-in rechargeable battery supports 24 hours of talk time and requires less than 4 hours to be fully charged. It ensures a full weekday’s frequent usage of the phone without recharging.
Maintenance
Clean the equipment with a soft, dry cloth. Never use liquids.
Rechargeable Battery
The phone comes with a charged battery, but it may need recharging to full capacity depending on how long it has been in storage.
A fully charged battery provides talk time of about 24 hours, or 15 days of standby time.
Viewing the Power Status
When the phone is idle, you can check the battery’s remaining capacity.
BASE STATION POWER:
Plug into this port from the wall to connect to power.
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
PHYSICAL LAYOUT
W60 BASE STATION HARDWARE
After the base station starts up successfully and the handset is registered to the base station, all of the LEDs on the base station glow green in sequence.
1
2
3
4
Paging Key Locates a misplaced handset
Toggles to registration mode
Resets the base station to factory settings
Registration LED Indicates the handset registration status or the base station is in the paging mode
Network Status LED Indicates the network status
Power LED indicator Indicates the power status of the base station
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
CP930W HARDWARE
1
2
3
4
Three internal microphones Provide 360 degree of sound pickup for up to 20 feet
Mute Touch Key
Speaker
Toggles mute feature/indicates phone and call status.
Provides speakerphone audio output.
LCD Screen Display information about calls, messages, softkeys, time date, etc.
5 Softkeys Context sensitive keys that change based on the state of the phone. See Softkey
section on next page.
6
7
On hook key Ends a call, returns to idle screen or turns off the phone.
Touch keypad Provides digits, letters and characters. Opens a menu option by tapping the number
that corresponds with option in the menu.
8 – 9 Volume Keys Increases or decreases the volume of speaker, ringer or media.
10 Off hook key Enters the dialing screen, places or answers a call
11 Bluetooth Key Enters the Bluetooth setting screen
12 OK Confirms actions or answers incoming calls
Scrolls up and down through information on display. 13 – 14
In Idle State: Up accesses intercom list/Down accesses directory.
15 Security Slot Allows you to connect a universal security cable to the phone and lock the phone.
16 Micro USB Port Allows you to connect a PC and turn phone into an external speaker.
17 Micro SD Slot Allows you to connect an SD card to record calls and play recordings on the phone.
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
SOFTKEYS AND SOFTKEY LABELS
SOFTKEY LABELS: appear on the display to indicate features that can be activated by pressing the keys directly below.
SOFTKEYS: Appear below the Softkey labels on display and access features displayed on the label above them.
These features change based on the current state of the phone. IE: ringing, on an active call, idle, etc.
IDLE STATE: The following Softkeys appear when your phone is idle:
+ History: Displays a list of all calls; Missed, Placed and Received.
+ Directory: Displays available directories in the system.
+ Menu: Displays a list of features and settings that you can customize.
RINGING STATE: The following Softkeys appear when your phone is ringing.
+ Answer: Answers ringing call.
+ Silence: Quiets ringer. Call will continue to flash until answered or it goes to Voicemail.
Sends the caller directly to voicemail.
+ Reject:
PLACING A CALL: The following Softkeys appear when you are placing a call.
+ Send: Places a call to the entered number.
+ 123: Toggles between numbers, uppercase and lowercase letters.
+ Delete: Deletes entered characters.
+ Cancel: Cancels the call in progress (disconnects).
CONNECTED TO A CALL: The following Softkeys appear when you are connected to a call.
+ Transfer: Puts current call on hold and presents dial tone so you can transfer the call to another extension.
+ Hold: Places a call on an exclusive hold to your phone.
+ Conference: Puts your current call on hold and presents dial tone to add another party to a conference.
+ End Call: Disconnects the call in progress.
MUTE TOUCH KEY LED INDICATORS
The Mute touch key LED indicates the call and phone status.
LED Status Description
Solid Red The phone is initializing or the phone is muted.
Flashing Red The phone is ringing.
Sold Green The phone is placing a call.
There is an active call on the phone.
Flashing Green The call is place on hold or is held.
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
The user screens and icon indicators help you navigate and understand important information regarding the phone’s status.
SCREENS AND ICONS
The screens and icon indicators help you navigate and understand important information regarding the phone’s status.
Idle Screen
The idle screen is made up of the signal strength, battery status, status bar, phone name and Softkeys.
Default Account: indicates the local name or number
Signal Strength Indicators:
Weak to Strong:
No reception:
Battery Status:
Low to Full:
Needs Charge:
Status Bar: Displays the feature status icons. Icons are displayed when features are activated.
Phone Name: Displays the internal phone number and registered phone name. (2 is the phone number, indicating the phone is Handset 2 of the base station).
Softkeys and Softkey labels: the Softkey labels on the screen correspond with the Softkeys directly below them and show the functions available based on the status of the telephone.
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
CALL PROCESSING
All active and held calls are displayed on the CALLS Screen.
PLACING AND ANSWERING CALLS
TO PLACE CALL:
OR
Enter Number.
Press SEND Softkey or green OFF HOOK Key, number is called, LEDs are steady green.
Enter Number.
Press SEND Softkey, number is called and the LEDs show a steady green light.
TO PLACE SECOND CALL:
TO ANSWER CALL:
TO SILENCE RINGING CALL:
TO SEND TO VOICEMAIL:
TO ANSWER SECOND CALL:
Press HOLD Softkey to place active call on hold.
Press NEW CALL Softkey to place second call.
Hear Ringtone and Press ANSWER Softkey or green OFF HOOK Key.
Press SILENCE Softkey.
Press REJECT Softkey.
Hear Call Waiting alert tone.
Press ANSWER Softkey, first call is place on hold and second call is connected.
TO SWITCH BETWEEN CALLS: Press SWAP Softkey.
TO END CALL: Press END CALL Softkey or red ON HOOK Key.
HOLD:
TO RECONNECT:
Press HOLD Softkey, LED changes from solid green to flashing green.
Press RESUME Softkey.
MUTE: Press any MUTE Key LED changes from green to red
Press any MUTE Key again
TRANSFER: Connect your call to someone else (with call on line)
Announced
+ Press TRANSFER Softkey(call holds).
+ Enter extension number and press OK key.
+ Press SEND Softkey
Wait for party to answer and announce call.
+ Press TRANSFER Softkey.
+ TO RETURN TO HELD CALL: Press CANCEL Softkey
+ Press RESUME Softkey
Blind
+ Press TRANSFER (call holds).
+ Enter extension number.
+ Press BTRANS Softkey to send call.
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
DO NOT DISTURB
Sends all calls to voicemail or provides a busy tone if there is no voicemail.
TO ACTIVATE: Press DND Softkey, screen confirms success, DND appears in upper right display
TO DEACTIVATE: Press DND Softkey, screen confirms success
CALL PARK
Places an active call on a “system hold” so it can be retrieved from any telephone
TO PARK A CALL: Press TRANSFER Softkey
Press *13
Press SEND Softkey
Press TRANSFER Softkey System announces orbit code number
TO UNPARK A CALL: Press *14 and Orbit Code Number (i.e.: *14101)
Press SEND Softkey Call is connected
MULTI-PARTY CONFERENCE
You can establish a multi-party conference from the YeaLink Conference unit.
CONFERENCE FROM EXISTING CALL: Allows Conferencing (while on an established call).
Press
Enter
Key, automatically places first call on hold.
Number.
Press SEND Softkey.
When 2nd person answers, announce conference. You have total privacy.
Press Softkey, all participants are connected.
Repeat to add additional conferees (all conference participants are placed on hold while you add).
IF CALLED PARTY DOESN’T ANSWER/BUSY: Press CANCEL Softkey, remaining parties stay on hold.
TO RECONNECT REMAINING PARTIES: Press RESUME Softkey.
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
CALL HISTORY
Call History displays all of the phones recent calls.
VIEW CALLS: Press the HISTORY Softkey
Choose to view ALL CALLS, MISSED CALLS, PLACED CALLS or RECEIVED CALLS.
NOTE: if you choose to view all calls the following Icons appear to indicate type of call.
History Icons
Received calls
Missed Calls
Placed Calls
VIEW CALL DETAILS
+ Press the HISTORY Softkey.
+ Choose the list to view.
+ Choose the phone number entry and press the OK Softkey.
+ Press OPTION Softkey.
+ Select Detail from the list and press the OK Softkey.
SAVE HISTORY RECORD TO YOUR LOCAL DIRECTORY
+ Press the HISTORY Softkey.
+ Choose the list to view.
+ Choose the phone number entry and press the OK Softkey.
+ Press OPTION Softkey.
+ Select Add to Local from the list and Press the OK Softkey.
DELETE HISTORY RECORDS
+ Press the HISTORY Softkey.
+ Choose the list to view.
+ Highlight the phone number entry.
+ Press the DELETE Softkey.
DELETE ALL CALL RECORDS
+ Press the HISTORY Softkey.
+ Choose the list to view and press the OK Softkey.
+ Press the OPTIONS Softkey.
+ Highlight DELETE ALL and press the OK Softkey.
PLACE A CALL FROM HISTORY
+ Press the HISTORY Softkey.
+ Choose the list to view and press the OK Softkey.
+ Highlight the phone number entry.
+ Press the SEND Softkey.
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
DIRECTORY
There are two types of directories included in the PHONE BOOK :
+ LOCAL: Numbers you can program into your telephone
+ NETWORK: Entries stored by the system administrator to be used by all users, including internal extensions
9
ADD ENTRIES TO LOCAL DIRECTORY
+ Press the DIRECTORY Softkey.
+ Press the ADD Softkey.
+ Enter the name using the letters on the dial pad.
+ Enter all applicable phone numbers exactly as they are dialed (include 1 for out of area numbers).
+ Press the SAVE Softkey.
SEARCH FOR NUMBERS
+ Press the down arrow.
+ Select Local or Network Directory by pressing option number next to directory name.
+ Use the dial pad to spell the first or last name (press the number key the appropriate number of times for each letter
i.e.: press the 7 four times for “S”.
+ If multiple names appear, scroll to the applicable name and press SEND Softkey
PLACE A CALL FROM THE DIRECTORY
+ Press the DIRECTORY Softkey,
+ Use the dial pad to spell the first or last name (press the number key the appropriate number of times for each letter)
+ Press the SEND Softkey or the green OFF HOOK Key. The contact you select is dialed.
NOTE: You can also add numbers to your local directory through the CommPortal Web interface. See the CommPortal
User Guide for how to.
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
PAIR AND CONNECT A BLUETOOTH-ENABLED MOBILE PHONE
The YeaLink phone cannot scan the Bluetooth devices, so you will need to pair and connect the phone from your Bluetooth enabled mobile phone.
Before you begin, make sure you have activated the Bluetooth mode and made the phone “discoverable”.
TO ACTIVATE
+ Tap the Bluetooth icon.
+ Select On from the Bluetooth field.
+ Select SAVE .
TO PAIR
+ Follow the procedure to scan and pair the phone for your Bluetooth-enabled phone.
+ The default device name of your phone is “Yealink- CP930W”.
ENABLE PHONE AUDIO
When you enable the phone audio, the phone can act as a speaker and microphone for your connected mobile phone.
The call is made through your mobile phone but the audio is present on the Yealink phone and the call is controlled by the
Yealink phone.
TO ENABLE
+ Tap the Bluetooth icon.
+ Go to Options > Detail > Channel Control.
+ Select Enabled from the Media Audio field.
+ Select SAVE .
HANDLE A MOBILE CALL ON YEALINK
You can handle a mobile call on the Yealink phone. The Yealink will act as a speaker and microphone for your mobile device.
TO PLACE A CALL
+ Press the DIAL key.
+ Press SWITCH Softkey.
+ Select MOBILE ACCOUNT .
TO ANSWER A CALL
An incoming call to your mobile phone will also display on the YeaLink phone
+ Press the ANSWER key,
During the call you can hold/resume, mute/unmute or end the call from the Yealink phone.
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
MAKE THE PHONE DISCOVERABLE
If you make the YeaLink phone discoverable to other Bluetooth devices, they can scan and find the IP phone.
Before you begin, make sure that the Bluetooth mode is activated.
+ Tap the Bluetooth Icon.
+ Select ON from the OPEN DISCOVER field.
+ Press SAVE.
DELETE THE PAIRED BLUETOOTH DEVICE
You can delete the paired Bluetooth device from the phone. The next time you activate Bluetooth mode, the phone will not automatically connect to this device.
+ Tap the Bluetooth Icon.
+ Select Paired Bluetooth Device
+ Select OPTIONS > DELETE or DELETE ALL.
The phone screen will prompt you whether to delete paired device.
+ Select YES .
DISCONNECT THE BLUETOOTH DEVICE
You can disconnect the paired Bluetooth device from the phone. When you disconnect a Bluetooth device, it remains paired and you can reconnect it to your phone.
+ Tap the Bluetooth Icon.
+ Select Paired Bluetooth Device.
+ Highlight the connected Bluetooth device and select DISCONNECT.
DEACTIVATE BLUETOOTH MODE
After you deactivate the Bluetooth mode, the Bluetooth device will disconnect from the phone, but it remains paired and you can reconnect it.
+ Tap the Bluetooth Icon.
+ Select OFF from the Bluetooth field.
+ Select SAVE .
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
USE YOUR YEALINK PHONE WITH A PC
When connected to the PC, the phone acts as a speaker and microphone during calls.
From your phone, you can manage the audio from calls or media played on your PC.
CONNECTING THE PC TO THE PHONE
+ Connect the phone to a PC using a micro USB cable. (not included)
When the phone is idle the phone screen will look like this:
SET THE PHONE AS PC AUDIO DEVICE VIA PC
+ On your PC: Click START > CONTROL PANEL > SOUND.
+ Click ECHO CANCELLING SPEAKERPHONE (Yealink CP930W Speakerphone) and click SET AS DEFAULT DEVICE .
+ Click MICROPHONE (Yealink CP930W Speakerphone) and click SET AS DEFAULT DEVICE .
+ Click OK .
PLACE CALLS VIA PC
If you have the Accession Communicator Desktop application, you can place calls and the phone acts as a microphone and speaker.
Before you begin, make sure you have set your phone as the PC audio device.
PROCEDURE
+ Make or answer a call on the installed softphone on your PC.
+ The microphone is automatically activated on your Yealink Speakerphone.
+ End the call on the Softphone.
+ The phone will continue to function as a speaker for the PC.
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
MENU STRUCTURE
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
VOICEMAIL
The voicemail system is voice prompted with easy to follow instructions and commands. You must initialize your mailbox for the first time by creating a password, recording your name and recording a greeting.
FIRST TIME VOICEMAIL SET UP
To set up your voicemail for the first time:
+ Dial *99 and select DIAL Softkey.
+ Enter the EAS Pin provided by the System Administrator.
+ Follow the audio instructions to create a password, record your name and record your personal greeting
MAILBOX GREETINGS
There are multiple greeting types available for you to choose from:
PERSONAL
EXTENDED ABSENCE
SYSTEM GENERATED
BUSY
OUT OF HOURS
FORWARDED TO VM
Plays to everyone that calls you.
Plays when you will be away from your office or phone for meetings/vacation, etc.
You can turn off message acceptance when using the extended absence greeting.
System will remind you Extended Absence Greeting is playing.
A synthesized greeting. This can be set up to include your telephone number or recorded name.
Plays when you have active calls on all available lines.
Can be set to play outside of your normal business hours, weekends and holidays.
Plays when you have your phone set to forward to voicemail.
Through the Self Service CommPortal, you are able to:
+ Record and change greetings.
+ Choose your voicemail to email options.
+ Change your login for voicemail so you are not required to enter your mailbox and pin each time you log in from your own
telephone.
+ Change other voicemail and telephone settings.
Please refer to the Self Service CommPortal User Guide on the Northland Communications website for full details.
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
LOG IN TO VOICEMAIL
From any internal extension:
• Press *99 and Press SEND Softkey
• Enter your 10 digit telephone number and press the # key
• Enter your password and press the # key
From any external telephone:
• Dial: 315-671-0031
• Enter your 10 digit telephone number and press the # key
• Enter your password and press the # key
COMMON VOICEMAIL COMMANDS
1
2
3
Main Menu
Listen to messages
Send a message to another user
Work with personal greetings
4
6
Mailbox settings
Set message type (voicemail/email/fax)
7 Switch Account (log into another account)
Listening to Messages
1 Repeat
2 Save
3 Erase
4 Reply
5 Send a copy
22 Save as new
# Next Message
NOTES: Star (*) will always back you up to the previous menu
Pound (#) will bypass a user’s personal greeting
You can check your voicemail and record and manage greetings through your Subscriber CommPortal.
TO LEAVE A MESSAGE FOR ANOTHER USER WITHOUT RINGING THE PHONE:
+ Press *99.
+ Enter extension number and press DIAL Softkey.
TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone
+ Press TRANSFER Softkey, call automatically held.
+ Press *99 and enter extension number.
+ Press BTRANS Softkey.
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
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