Sophos Mobile Startup Guide
Sophos Mobile, your newly purchased device management software, empowers you to safeguard and control all your organization's devices, including laptops, desktops, smartphones, and tablets, from a single, intuitive console. With this powerful tool, you can ensure the security of your corporate data, enforce compliance policies, distribute apps, and much more, no matter where your devices are located.
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Sophos Mobile startup guide (on premise)
product version: 9
Contents
(2019/05/03)
Sophos Mobile
1 About this document
This document explains how to set up Sophos Mobile step by step to manage your devices.
The descriptions apply to on-premise installations of Sophos Mobile.
For other versions of this document, see the Sophos Mobile documentation web page.
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2 Sophos Mobile licenses
Sophos Mobile offers two types of licenses:
• Mobile Standard license
• Mobile Advanced license
With a license of type Mobile Advanced you can manage the Sophos Mobile Security, Sophos
Secure Workspace and Sophos Secure Email apps.
For further information on managing Sophos Mobile Security, Sophos Secure Workspace and
Sophos Secure Email with Sophos Mobile, see the Sophos Mobile administrator help .
As a super administrator, you can activate your purchased licenses in the super administrator customer and assign the required number of licensed users to individual customers.
2.1 Trial licenses
Sophos offers a free trial for Sophos Mobile. You can register for the trial on the Sophos website: http://www.sophos.com/en-us/products/free-trials/mobile-control.aspx
.
A trial license allows you to manage up to five users and is valid for 30 days.
All you will need when you set up Sophos Mobile for evaluation is the email address you used to register when downloading the installer.
2.2 Upgrade trial licenses to full licenses
To upgrade trial licenses to full licenses you only have to enter your full license key in Sophos
Mobile. For further information, see the Sophos Mobile administrator help .
2.3 Update licenses
To update your licenses you have to activate the new license key in Sophos Mobile Admin.
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Sophos Mobile
3 What are the key steps?
To start using Sophos Mobile:
1. Log in to Sophos Mobile Admin as a super administrator.
2. Start the First steps wizard to perform initial configuration of the Sophos Mobile server.
Note
The First steps wizard includes an option to request a trial license.
3. Check your licenses.
4. Create a new customer for managing your devices.
5. Switch to the new customer.
6. Create an administrator for the new customer and log in to Sophos Mobile Admin as that administrator.
7. Configure personal settings, password policies for administrator accounts, technical support contact details, and settings for the Self Service Portal.
8. Upload an Apple Push Notification service certificate to manage iPhones, iPads, and Macs.
9. Create compliance policies.
10. Create device groups.
11. Configure devices.
12. Update Self Service Portal settings and add a Self Service Portal test user.
13. If you use internal user management: Add users either by creating them or by uploading your user list.
14. If you use external user management: Configure the connection to your LDAP directory.
This is described in the Sophos Mobile super administrator guide.
15. Test device enrollment in the Self Service Portal.
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4 Log in as super administrator
You must log in to Sophos Mobile Admin using the super administrator account that was configured during the installation of Sophos Mobile to perform some initial configuration steps.
1. Open the Sophos Mobile Admin web address that you configured during installation of Sophos
Mobile.
2. In the login dialog, enter the super administrator customer name and the credentials of the super administrator, then click Login.
Note
When you log in as a super administrator, you get a special version of Sophos Mobile Admin adapted to super administrator tasks.
For a detailed description of how to use Sophos Mobile Admin as a super administrator, see the
Sophos Mobile super administrator guide.
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5 Configure system settings
When you log in to Sophos Mobile Admin for the first time after installation, the First steps wizard assists you in configuring system settings.
You must provide the following:
• The address of your HTTP proxy server (if applicable).
• Your license key for Sophos Mobile.
• Your SSL/TLS certificates.
• The credentials for your SMTP server.
Note
You can change all settings later under Setup > Sophos setup.
1. On the HTTP proxy page, enter the address and port of a proxy server to be used for outbound
HTTP and SSL/TLS connections.
2. On the License page, enter your license key or request a trial license:
• Standard license key: Enter your Mobile Standard license key and click Activate.
• Advanced license key: Enter your Mobile Advanced license key and click Activate. You must enter a Mobile Standard license key first.
• Request trial: Enter the email address you used to download the Sophos Mobile installer from the Sophos website.
3. On the SSL/TLS page, configure the SSL/TLS certificates used for securing the connections between the Sophos Mobile server and the clients.
a) Click Auto-discover certificate(s).
In most cases the auto-discover function can discover the certificates currently in use.
b) If the certificates are not discovered automatically, upload them manually: Click Upload a file and select the relevant CER or DER encoded certificate file.
You can configure up to four certificates because, depending on your network architecture, different certificates may be in use for clients connecting from the internet or from your local intranet. The Sophos Mobile server will communicate the list of certificates to the clients. On establishing an SSL or TLS connection, the clients will only trust the server if the presented certificate is included in the list (certificate pinning).
Important
Update the certificate list when you have changed or renewed SSL certificates. At any given time, at least one valid certificate must be available. Otherwise the clients will not trust the server and will not connect to it.
4. On the SMTP page, configure the SMTP server information and logon credentials. SMTP must be configured to enable emails to be sent to new users, providing them with logon credentials. It also needs to be configured to enable enrollment through email.
Option
SMTP host
Description
The SMTP server address.
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Option
Connection port
SMTP user
SMTP password
Email originator
Originator name
Send error emails
Email recipients
Description
The server port to connect to.
Note
The displayed connection types (TLS, SSL, and unencrypted) only show standard port usages. See the documentation of the SMTP server for guidelines on which port to use.
If required by the SMTP server, enter the name of a user that is allowed to connect.
The password of the SMTP user.
The email address that will appear in the From field of emails from Sophos Mobile.
The author name that will appear in the From field.
If required, you can configure a different originator name (but not email address) for each customer later on. See the Sophos
Mobile administrator help .
Sophos Mobile will send error emails, for example when an
APNs certificate expires.
Enter email addresses of the recipients that will receive error emails.
Note
Sophos Mobile does not support the OAUTH mechanism for SMTP authentication. Email providers that prefer OAUTH (like for example Google Gmail) might classify sign-in attempts from Sophos Mobile as insecure.
5. After you’ve configured the SMTP information, click Send test email to verify the email configuration.
6. Click Finish to complete the First steps wizard.
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6 Activate Mobile Advanced licenses
With Mobile Advanced licenses you can use Sophos Mobile to manage the Sophos Mobile Security,
Sophos Secure Workspace and Sophos Secure Email apps.
If Mobile Advanced licenses have not been activated during the initial configuration of Sophos
Mobile, the super administrator can activate them later from Sophos Mobile Admin:
1. On the menu sidebar, under SETTINGS, click Setup > Sophos setup, and then click the License tab.
2. Enter your license key in the Advanced license key field and click Activate.
When the key is activated, the license details are displayed.
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7 Check your licenses
Sophos Mobile uses a user-based license scheme. One user license is valid for all devices assigned to that user. Devices that are not assigned to a user require one license each.
On the menu sidebar, under SETTINGS, click Setup > Sophos setup, and then click the License tab.
The following information is displayed:
• Maximum number of licenses: Maximum number of device users (and unassigned devices) that can be managed.
If the super administrator did not set a quota for the customer, the number of licenses is limited by the overall number for the Sophos Mobile server.
• Used licenses: Number of licenses in use.
• Valid until: The license expiration date.
• Licensed URL: The URL of the Sophos Mobile server for which the license is issued.
If you have any questions or concerns regarding the displayed license information, contact your
Sophos sales representative.
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8 Create a customer
You must be logged in to Sophos Mobile Admin as a super administrator to perform this task.
1. On the menu sidebar, under MANAGE, click Customers.
2. Click Create customer.
3. On the Edit customer page, configure the following settings.
Option
Name
Description
The customer's name.
Description Text to describe the purpose of the customer account.
Maximum number of licenses The number of device users and unassigned devices that can be managed for the customer.
Advanced licenses
Valid until
If selected, the customer can use Sophos Mobile to manage the Sophos Mobile Security, Sophos Secure Workspace and
Sophos Secure Email apps.
The expiration date for the licenses that are assigned to the customer. After that date, you cannot create new tasks for devices that are managed for the customer.
Deactivate account If selected, logging in to that customer is disabled. As super administrator, you can still switch to the customer's view, using the customer list in the page header.
A deactivated account can be activated again by deselecting the Deactivate account check box.
Activated platforms
Device privacy settings
Select the platforms for which devices can be enrolled.
Select Allow users to locate devices to enable users to locate their devices if they are lost or stolen.
Select Allow admins to locate devices to enable administrators to locate devices.
Select Show installed apps to show the installed apps in the device details.
Clone settings
User directory
Select the Settings and packages check box if you want all profiles, bundles, and packages created in the super administrator account to be available in the customer's account.
Select the data source for the Self Service Portal (SSP) users to be managed by Sophos Mobile.
Choose from:
• None. No SSP, user-specific profiles, or LDAP
administrators available: This disables the creation of user accounts for the Self Service Portal, and the lookup of accounts for Sophos Mobile Admin from an LDAP directory.
• Internal directory: Use internal user management for
Sophos Mobile Admin and the Self Service Portal. For
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Option
4. Click Save.
The customer is created.
Description further information, see the Sophos Mobile administrator help .
• External LDAP directory: In addition to internal user management, you can lookup accounts for Sophos Mobile
Admin and the Self Service Portal from an LDAP directory.
Click Configure external LDAP to specify the server details.
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9 Switch to the customer
To complete the initial configuration of the customer that you created in the previous section, you need to switch from the super administrator customer to that customer.
To switch to the view of the new customer:
1. In the page header of the super administrator view, click the current customer name to open the list of available customers.
In that list, the super administrator customer is marked by an asterisk and shown at the top.
2. Select the customer you created in the previous section.
The view changes to the view of that customer, that is the view that you get when you log in with an administrator account for that customer.
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10 Create an administrator for the customer
1. On the menu sidebar, under SETTINGS, click Setup > Administrators.
2. On the Show administrators page, click Create administrator.
3. On the Edit administrator page, configure the account details for the administrator.
• When External LDAP directory is selected as the user directory for the customer, you can click Lookup user via LDAP to select an existing LDAP account.
• When Internal directory or None is selected as user directory for the customer, enter the relevant data in the Login name, First name, Last name, Email address and Password fields.
The password that you specify is a one-time password. At first login, the administrator will be prompted to change it.
4. In the Role list, select the Administrator user role.
5. Click Save to create the administrator account.
To proceed with the configuration of the customer, log out from Sophos Mobile Admin and log in again, using the credentials of the administrator that you just created (customer name, login name, one-time password).
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11 Configure settings
Configure the following settings:
• Personal settings, for example the platforms you want to manage
• Password policies
• Technical support contact details
• Self Service Portal settings
11.1 Configure personal settings
You can adjust the appearance of Sophos Mobile Admin to your personal preferences. For example, you can set the language, the time zone, or the visible device platforms.
Note
These settings only affect the administrator account you’re currently signed in with.
1. Sign in to Sophos Mobile Admin with the administrator account you’ve created for the new customer.
2. On the menu sidebar, under SETTINGS, click Setup > General, and then click the Personal tab.
3. Configure the following settings:
Option
Language
Description
The user interface language.
Time zone
Unit system
The time zone in which dates are shown.
The unit system for lengths (Metric or Imperial).
Lines per page in tables
Expert mode
Activated platforms
The maximum number of entries displayed per table page.
This setting turns on additional features:
• The Show device page includes the Custom properties tab with your custom device properties.
• The Show device page includes the Internal properties tab with additional properties the device reports.
• Several policy configuration pages include the Extra
settings section to configure optional settings.
The device platforms you want to view.
In Sophos Mobile Admin, only pages and settings relevant for the selected platforms are shown.
4. Click Save.
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11.2 Configure password policies
To enforce password security, configure password policies for Sophos Mobile Admin users and the
Self Service Portal.
Note
The password policies do not apply to users from an external LDAP directory.
1. On the menu sidebar, under SETTINGS, click Setup > General, and then click the Password
policies tab.
2. Under Rules, you can define password requirements, like a minimum number of lower-case, upper-case or numerical characters that a password must contain to be valid.
3. Under Settings, configure the following settings: a) Password change interval (days): Enter the number of days until a password expires
(between 1 and 730 ), or leave the field empty to disable password expiration.
b) Number of previous passwords which must not be reused: Select a value between 1 and
10 , or select -- to disable this restriction.
c) Maximum number of failed login attempts: Select the number of failed login attempts until the account gets locked (between 1 and 10 ), or select -- to allow an unlimited number of failed login attempts.
4. Click Save.
11.3 Configure IT contact
Provide your IT contact details so that users can get help with questions or problems.
The information you enter here is displayed in the Self Service Portal and on the users’ devices.
1. On the menu sidebar, under SETTINGS, click Setup > General, and then click the IT contact tab.
2. Enter the contact information.
3. Click Save.
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12 Apple Push Notification service certificates
To use the built-in Mobile Device Management (MDM) protocol of iOS and macOS devices, Sophos
Mobile must use the Apple Push Notification service (APNs) to trigger the devices.
Sophos Mobile manages APNs certificates per customer. You must create and upload the certificates for each customer that you use.
APNs certificates have a validity period of one year.
12.1 Create APNs certificate
1. On the menu sidebar, under SETTINGS, click Setup > Apple setup, and then click the APNs tab.
2. Click APNs certificate wizard.
3. On the Mode page, click Create a new APNs certificate.
4. On the CSR page, click Download certificate signing request.
This saves the certificate signing request file apple.csr
to your local computer. The signing request file is specific to the current customer.
5. You need an Apple ID. Even if you already have an ID, we recommend that you create a new one for use with Sophos Mobile. On the Apple ID page, click Create Apple ID in the Apple portal.
This opens an Apple web page where you can create an Apple ID for your company.
Note
Store the credentials in a safe place where your colleagues can access them. Your company will need these credentials to renew the certificate each year.
6. In the wizard, enter your new Apple ID in the Apple ID field.
7. On the Certificate page, click Create certificate on the Apple portal.
This opens the Apple Push Certificates Portal.
8. Log in with your Apple ID and upload the certificate signing request file apple.csr
.
9. Download the .pem
APNs certificate file and save it to your computer.
10. On the Upload page, click Upload certificate and then browse for the .pem
file that you received from the Apple Push Certificates Portal.
11. Click Save.
Sophos Mobile reads the certificate and displays the certificate details on the APNs tab.
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13 Compliance policies
With compliance policies you can:
• Allow, forbid or enforce certain features of a device.
• Define actions that are executed when a compliance rule is violated.
You can create different compliance policies and assign them to device groups. This allows you to apply different levels of security to your managed devices.
Tip
If you are planning to manage both corporate and private devices, we recommend that you define separate compliance policies for at least these two device types.
13.1 Create compliance policy
1. On the menu sidebar, under CONFIGURE, click Compliance policies.
2. On the Compliance policies page, click Create compliance policy, and then select the template the policy will be based on:
• Default template: A selection of compliance rules, with no actions defined.
• PCI template, HIPAA template: Compliance rules and actions based on the HIPAA and the
PCI DSS security standard, respectively.
Your choice of template doesn’t restrict your subsequent configuration options.
3. Enter a name and, optionally, a description for the compliance policy.
Repeat the following steps for all required platforms.
4. Make sure that the Enable platform check box on each tab is selected.
If this check box is not selected, devices of that platform are not checked for compliance.
5. Under Rule, configure the compliance rules for the particular platform.
For a description of the available rules for each device type, click Help in the page header.
Note
Each compliance rule has a fixed severity level (high, medium, low) that is depicted by a blue icon. The severity helps you to assess the importance of each rule and the actions you should implement when it is violated.
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Note
For devices where Sophos Mobile manages the Sophos container instead of the whole device, only a subset of compliance rules is applicable. In Highlight rules, select a management type to highlight the rules that are relevant.
6. Under If rule is violated, define the actions that will be taken when a rule is violated:
Option
Deny email
Description
Forbid email access.
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Option
Lock container
Deny network
Create alert
Transfer task bundle
Sophos Mobile
Description
This action can only be taken if the super administrator has configured a connection to the internal or to the standalone
EAS proxy. See the Sophos Mobile super administrator guide .
This action is only available for Android, iOS, Windows and
Windows Mobile devices.
Disable the Sophos Secure Workspace and Secure Email apps.
This affects document, email and web access that is managed by these apps.
This action can only be taken when you have activated a
Mobile Advanced license.
This action is only available for Android and iOS devices.
Forbid network access.
This action can only be taken if the super administrator has configured Network Access Control. See the Sophos Mobile super administrator guide .
This action is not available for devices where Sophos Mobile only manages the Sophos container.
Trigger an alert.
The alerts are displayed on the Alerts page.
Transfer a specific task bundle to the device.
This action is only available for Android, iOS, macOS and
Windows devices.
We recommend that you set this to None at this stage. For further information, see the Sophos Mobile administrator help .
Important
When used incorrectly, task bundles may misconfigure or even wipe devices. To assign the correct task bundles to compliance rules, an in-depth knowledge of the system is required.
Note
When a device in Android enterprise device owner mode becomes non-compliant, all apps are disabled.
7. When you have made the settings for all required platforms, click Save to save the compliance policy under the name that you specified.
To make use of a compliance policy, you assign it to a device group. This is described in the next section.
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14 Device groups
Device groups are used to categorize devices. They help you to manage devices efficiently as you can carry out tasks on a group rather than on individual devices.
A device always belongs to exactly one device group. You assign a device to a device group when you add it to Sophos Mobile.
Tip
Only group devices with the same operating system. This makes it easier to use groups for installations and other operating system specific tasks.
14.1 Create device group
1. On the menu sidebar, under MANAGE, click Device groups, and then click Create device group.
2. On the Edit device group page, enter a name and a description for the new device group.
3. Under Compliance policies, select the compliance policies that are applied to corporate and to personal devices.
4. Click Save.
Note
The device group settings contain the Enable iOS auto-enrollment option. This option allows you to enroll iOS devices with the Apple Configurator. For further information, see the Sophos
Mobile administrator help .
The new device group is created and shown on the Device groups page.
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15 Get started with device policies
The Policies startup wizard helps you create basic device policies for all platforms. You can enhance the policies later.
Note
Depending on the platform, you configure device settings either by a device profile (Android, iOS) or a device policy (macOS, Windows, Windows Mobile). For simplicity, this section uses the term
policy for both profiles and policies.
1. On the dashboard, click Policies startup wizard in the Getting started tasks widget.
Tip
If you don’t see the widget, click Add widget > Getting started.
2. On the Platforms page, select the device platforms for which you want to create a policy.
Select Android and iOS.
3. For Android, you can select a management mode.
This setting affects which policy types are available. We recommend you use the Android
enterprise mode.
4. On the Policies page, configure the following settings: a) Enter a name for the policy.
For each platform, a policy with this name is created.
b) Select the areas the policy manages.
If you clear a check box, the corresponding wizard page is skipped. You can configure the skipped areas (and more) later.
We suggest you select at least Password requirements and Restrictions.
5. On the Passwords page, configure requirements for the device password.
6. On the Restrictions page, configure restrictions applied to devices, like turning off the camera or other device features that could be a security risk.
7. On the Wi-Fi page, configure the connection to your corporate Wi-Fi network.
If your Wi-Fi network uses a different security type than WPA/WPA2 PSK, you can change that setting later.
8. On the Email page, configure the connection to your corporate Microsoft Exchange email server.
The placeholders %_USERNAME_% and %_EMAILADDRESS_% are replaced by the name and the email address of the user assigned to the device.
9. Click Finish.
For each platform you’ve selected, the wizard creates a policy.
To view the policy, click Profiles, policies in the menu sidebar and then click the device platform.
To change the areas managed, click the policy’s name and then click Add configuration.
If you’ve selected the Android enterprise mode, you must set up Android enterprise for your organization before you can enroll devices. See the Sophos Mobile administrator help .
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16 Create task bundle for Android devices
1. On the menu sidebar, under CONFIGURE, click Task bundles > Android.
2. On the Task bundles page, click Create task bundle.
The Edit task bundle page is displayed.
3. Enter a name and, optionally, a description for the new task bundle in the relevant fields.
The version is automatically incremented every time you save the task bundle.
4. Optional: Select Selectable for compliance actions to transfer the task bundle onto a device
when it violates a compliance rule. See Compliance policies (page 16).
Note
This option is disabled when you edit an existing task bundle and the task bundle is already used as a compliance action.
5. Click Create task, select Enroll and enter a name for the task. Click Apply to create the task.
The name that you enter here will be displayed in the Self Service Portal while the task is processed.
6. Click Create task again and select Install profile or assign policy. Give the task a meaningful name, for example Install password policies profile , and select the profile you have created. Click Apply to create the task.
7. If you have configured profiles for Exchange, VPN or Wi-Fi settings, repeat the previous step for each profile.
8. Optional: Add further tasks to the task bundle.
Tip
You can change the installation order of the tasks by using the sort arrows on the right-hand side of the tasks list.
9. After you have added all required tasks to the task bundle, click Save on the Edit task bundle page.
The task bundle is available for transfer. It is displayed on the Task bundles page.
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17 Create task bundle for iOS devices
1. On the menu sidebar, under CONFIGURE, click Task bundles > iOS.
2. On the Task bundles page, click Create task bundle.
The Edit task bundle page is displayed.
3. Enter a name and, optionally, a description for the new task bundle in the relevant fields.
The version is automatically incremented every time you save the task bundle.
4. Optional: Select Selectable for compliance actions to transfer the task bundle onto a device
when it violates a compliance rule. See Compliance policies (page 16).
Note
This option is disabled when you edit an existing task bundle and the task bundle is already used as a compliance action.
5. Optional: Select Ignore app installation failures to continue the task bundle processing even if an app installation fails.
This option is disabled when the task bundle contains no Install app task.
6. Click Create task, select Enroll and enter a name for the task. Click Apply to create the task.
The name that you enter here will be displayed in the Self Service Portal while the task is processed.
7. Click Create task again and select Install profile or assign policy. Give the task a meaningful name, for example Install password policies profile , and select the profile you have created. Click Apply to create the task.
8. If you have configured profiles for Exchange, VPN or Wi-Fi settings, repeat the previous step for each profile.
9. Optional: Add further tasks to the task bundle.
Tip
You can change the installation order of the tasks by using the sort arrows on the right-hand side of the tasks list.
10. After you have added all required tasks to the task bundle, click Save on the Edit task bundle page.
The task bundle is available for transfer. It is displayed on the Task bundles page.
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18 Configure Self Service Portal settings
1. On the menu sidebar, under SETTINGS, click Setup > Self Service Portal.
2. Click Enrollment texts and then add a terms of use text and a post-enrollment text.
When you assign these texts to your Self Service Portal configuration, they are displayed before and after the enrollment, respectively.
3. On the Self Service Portal configurations page, click Add to create a configuration.
4. Configure the following settings:
Option
Name
Description
The name of the configuration.
In the Self Service Portal, users select a configuration by this name.
User groups
Maximum number of devices
Click Add and then enter a user group. The configuration is applied to all members of that group.
The maximum number of devices a user can enroll in the Self
Service Portal.
Actions Click Show and then select the management actions a user can perform in the Self Service Portal.
5. Click Add > Android.
6. In the Configure platform settings dialog, configure the following settings:
Option
Display name
Description
The name of the platform settings.
In the Self Service Portal, users select an enrollment type by this name.
Description A description of the platform settings.
This description is displayed in the Self Service Portal next to the name.
Owner
Device group
Enrollment package
Terms of use
The owner mode (corporate or personal) of devices enrolled with this configuration.
The device group the device is added to.
Select the Android task bundle you’ve created.
The text to be displayed in the Self Service Portal before the enrollment.
Leave this field empty to display no text.
Users must agree to the text to proceed with the enrollment.
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Option
Post-enrollment text
Description
The text to be displayed in the Self Service Portal after the enrollment.
Leave this field empty to display no text.
7. Click Apply to add the platform settings to the Self Service Portal configuration.
8. Click Add > iOS, and then repeat the configuration steps you performed for Android.
9. On the Edit Self Service Portal configuration page, click Save.
There always is a Default configuration. This configuration has the lowest priority, so that it is only used when no other configuration matches a user.
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19 Create a Self Service Portal test user
To test provisioning through the Self Service Portal, create a Self Service Portal user account for yourself. You will use this account to log in to the Self Service Portal and test device enrollment.
Note
This procedure assumes that the customer was created with internal user management, see
(page 9). For information on external user management, see the Sophos
Mobile super administrator guide.
To create a test user account for the Self Service Portal:
1. On the menu sidebar, under MANAGE, click People.
2. Click Create user.
3. Configure the required account details.
Make sure that Send registration email is selected.
4. Click Save.
The user is added to the list of Self Service Portal users and a registration email is sent to the email address that you specified in the account details.
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20 Test device enrollment through the Self
Service Portal
We recommend that you test device enrollment through the Self Service Portal before you roll out the Self Service Portal to your users.
Service Portal test user (page 24) and perform test enrollments for all platforms that you want to
manage with Sophos Mobile.
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21 Import users into Sophos Mobile
After you have tested device enrollment through the Self Service Portal, you can import your user list into Sophos Mobile.
The import of users is only relevant for internal user management. For external user management, all users that are assigned to a certain LDAP group can log in to the system.
For information on external user management, see the Sophos Mobile super administrator guide.
You add new Self Service Portal users by importing them from a CSV file.
The CSV file must have the following specification:
• The first row is treated as a header and is not imported.
• Values must be separated by semicolon, not by comma.
• All rows must have the correct number of semicolon characters, even if you leave out optional values.
• The file extension must be .csv
.
• To ensure that non-English characters are imported correctly, the file must be UTF-8 encoded.
Tip
On the Import users page, click Example CSV to download a sample file.
To import users from a CSV file:
1. On the menu sidebar, under MANAGE, click People.
2. Click Import users.
3. On the Import users page, select Send registration emails.
4. Click Upload a file and then navigate to the CSV file you have prepared.
The entries are read in from the file and are displayed.
5. If the data is not formatted correctly or is inconsistent, the file as a whole cannot be imported. In this case, follow the error messages that are displayed next to the relevant entries, correct the content of the CSV file accordingly and upload it again.
6. Click Finish to create the user accounts.
The users are imported and displayed on the People page. They receive emails with their login credentials for the Self Service Portal.
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22 Use the Add device wizard
You can easily enroll new devices with the Add device wizard. It provides a workflow that combines the following tasks:
• Add a new device to Sophos Mobile.
• Optional: Assign a user to the device.
• Enroll the device.
• Optional: Transfer a task bundle to the device.
1. On the menu sidebar, under MANAGE, click Devices, and then click Add > Add device wizard.
Tip
Alternatively, you can start the wizard from the Dashboard page by clicking the Add device widget.
2. On the User page, either enter search criteria to look up a user the device will be assigned to, or select Skip user assignment to enroll a device that will not be assigned to a user yet.
3. On the User selection page, select the required user from the list of users matching your search criteria.
4. On the Device details page, configure the following settings:
Option
Platform
Name
Description
Phone number
Email address
Description
The device platform.
You can only select a platform that is enabled for the customer that you logged in to.
A unique name under which the device will be managed by
Sophos Mobile.
An optional description of the device.
An optional phone number. Enter the number in international format, for example +491701234567 .
The email address to which the enrollment instructions are sent.
If user management is configured for the customer, this is the email address of the user assigned to the device.
If no user management is configured, enter an email address here.
Owner
Device group
Select the device owner type: either Corporate or Personal.
Select the device group the device will be assigned to. If you have not created a device group yet, you can select the device group Default, which is always available.
5. On the Enrollment type page, select whether you want to enroll the device or only the Sophos container.
Select Enroll device.
6. Select the task bundle you’ve configured for the device platform.
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7. On the Enrollment page, follow the instructions to complete the enrollment process.
8. When enrollment has been completed successfully, click Finish.
Note
• When you have made all the selections, you can close the wizard without having to wait for the
Finish button to appear. An enrollment task is created and processed in the background.
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23 Glossary
ad hoc provisioning profile customer enrollment
Enterprise App Store provisioning
Self Service Portal
Mobile Advanced license
SMSec
Sophos Mobile client
Sophos Mobile console
Sophos Mobile Security
Sophos Secure Email
Sophos Secure Workspace
Copyright © Sophos Limited
Sophos Mobile
A distribution provisioning profile you add to a self-developed iOS app. This allows you to install the app on designated devices without having to publish it to the App Store.
A customer represents a separate management area within Sophos Mobile. You can set up several customers and manage each customer’s devices independently. This is also known as
multitenancy.
The registration of a device with Sophos Mobile.
An app repository that is hosted on the Sophos
Mobile server. The administrator can use Sophos
Mobile Admin to add apps to the Enterprise App
Store. Users can then use the Sophos Mobile
Control app to install these apps onto their devices.
The process of installing the Sophos Mobile
Control app on a device.
The web interface that allows users to enroll their own devices and carry out other tasks without having to contact the helpdesk.
With a license of type Mobile Advanced you can manage the Sophos Mobile Security, Sophos
Secure Workspace and Sophos Secure Email apps through Sophos Mobile.
Abbreviation for Sophos Mobile Security.
The Sophos Mobile Control app that is installed onto devices managed by Sophos Mobile.
The web interface that you use to manage devices.
A security app for Android devices. You can manage this app with Sophos Mobile, provided that a license of type Mobile Advanced is activated.
An app for Android and iOS devices that provides a secure container for managing your email, calendar and contacts. You can manage this app with Sophos Mobile, provided that a license of type Mobile Advanced is activated.
An app for Android and iOS devices that provides a secure workspace where you can browse, manage, edit, share, encrypt and decrypt documents from various storage providers or distributed by your company. You can manage
29
Sophos Mobile task bundle
Team ID this app with Sophos Mobile, provided that a license of type Mobile Advanced is activated.
You create a package to bundle several tasks into one transaction. You can bundle all tasks necessary to have a device fully enrolled and running.
Every iOS and macOS app is signed by a Team
ID. The Team ID is supplied by Apple and is unique to a specific development team.
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24 Technical support
You can find technical support for Sophos products in any of these ways:
• Visit the Sophos Community at community.sophos.com/ and search for other users who are experiencing the same problem.
• Visit the Sophos Support knowledge base at www.sophos.com/en-us/support.aspx
.
• Download the product documentation at www.sophos.com/en-us/support/documentation.aspx
.
• Open a ticket with our support team at https://secure2.sophos.com/support/contact-support/ support-query.aspx
.
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25 Legal notices
Copyright © 2019 Sophos Limited. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the license terms or you otherwise have the prior permission in writing of the copyright owner.
Sophos, Sophos Anti-Virus and SafeGuard are registered trademarks of Sophos Limited, Sophos
Group and Utimaco Safeware AG, as applicable. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.
32 Copyright © Sophos Limited
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