Sophos Mobile Administrator Guide
Sophos Mobile offers comprehensive mobile device management capabilities to protect your business data and ensure device security. With features like app management, web filtering, and device tracking, you can easily manage your mobile workforce and keep your corporate data safe.
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Sophos Mobile migration guide
product version: 9
Contents
(2019/05/03)
Sophos Mobile
1 About this document
This document explains how to migrate your Sophos Mobile account from Sophos Mobile as a
Service to Sophos Central.
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2 What’s different in Sophos Central?
The following differences apply between Sophos Mobile as a Service and the Sophos Mobile product in Sophos Central:
Devices
The project-based device platforms “Android Things” and “Windows IoT” are not available.
User accounts
While in Sophos Mobile as a Service you manage users and administrators in separate lists, Sophos
Central has a single People list. Users and administrators are distinguished by their role:
• Administrator roles (allowed to sign in to Sophos Central Admin): Super Admin, Admin, Help
Desk, Read-only
• User role (allowed to sign in to the Self Service Portal): User
External user management
You can’t dynamically link an external LDAP user directory to Sophos Central. However, there’s a synchronization tool available that lets you create a static copy of your Active Directory users.
Sophos Central only supports Active Directory as an LDAP server.
Sophos SafeGuard Enterprise
Corporate keyring synchronization between the Sophos Secure Workspace app and Sophos
SafeGuard Enterprise is not available.
Duo Security
Integration with the Duo Security authentication software is not available.
Password policies
Sophos Central uses common password policies for all users. You can’t configure these.
IT contact
The IT contact you configure in the Sophos Mobile settings is available on the users’ devices but not in the Self Service Portal.
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Sophos Mobile
Network Access Control
Integration with third-party Network Access Control (NAC) systems is not available. However, you can use Sophos Wireless integration. When you’ve registered your Sophos APX Series access points in Sophos Central, you can restrict network access for your managed devices based upon their Sophos Mobile compliance status.
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3 Migration overview
To transfer objects and settings to Sophos Central, you can use the Sophos Mobile export/import feature:
1. In Sophos Mobile as a Service, you export your objects and settings to an exchange file.
2. In Sophos Central, you import that exchange file.
Depending on the features you’re using, you must perform additional migration tasks:
• Some features require pre-export tasks in Sophos Mobile as a Service.
• Some features require post-import tasks in Sophos Central.
• Some features require you to transfer items individually.
For details, see
Additional migration tasks (page 5).
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4 Additional migration tasks
You transfer most objects and settings Sophos Central with the Sophos Mobile export/import feature.
Some items can’t be transferred this way, or require additional pre-export and post-import tasks.
User accounts
For internal user management, you can transfer users and administrators through a CSV file.
For external user management, you can set up synchronization with your Active Directory server in
Sophos Central.
User groups
To migrate user groups for the Self Service Portal, create them in Sophos Central and assign user accounts to them.
Self Service Portal configurations
Because user groups are not transferred, you must manually create them in Sophos Central and assign them to your Self Service Portal configurations.
Devices
To transfer devices, individually unenroll them in Sophos Mobile as a Service and enroll them in
Sophos Central.
Tip
Create the Devices and the Device inventory reports in Sophos Mobile as a Service and refer to that information when enrolling devices in Sophos Central.
Device groups
Device groups configured for iOS auto-enrollment are not exported because they are bound to your
Sophos Mobile as a Service server. To export these groups, turn off iOS auto-enrollment in the device group settings. You can turn it on again after you’ve imported the device groups into Sophos
Central.
Because devices are not transferred, imported device groups are empty.
Profiles and policies
To transfer iOS profiles you’ve added to Sophos Mobile as a Service by import, individually download them from Sophos Mobile as a Service and upload them to Sophos Central.
Imported profiles are:
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• Device profiles created in Apple Configurator
• Provisioning profiles for self-developed apps
Apps
To transfer app packages, individually download them from Sophos Mobile as a Service and upload them to Sophos Central.
Documents
To transfer documents, individually download them from Sophos Mobile as a Service and upload them to Sophos Central.
Alert emails
To transfer alert email settings, manually configure them on the Global Settings page of Sophos
Central Admin.
Settings
To transfer the following settings, you must perform additional pre-export and post-import tasks:
• Apple Device Enrollment Program (DEP)
• Apple Volume Purchase Program (VPP)
• Android enterprise
• Android zero-touch enrollment
• Samsung Knox Mobile Enrollment
• Third-party EMM integration
• Microsoft Intune app protection
Standalone EAS proxy server
To migrate the standalone EAS proxy, adjust the Sophos Mobile server URL in the proxy server configuration and upload the proxy certificate to Sophos Central.
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Sophos Mobile
5 Migrate to Sophos Central
Prerequisite: You’ve set up your account in Sophos Central Admin, that is:
• You’ve activated your Sophos Mobile license.
• You’ve configured the settings on the Global Setting pages.
• You have the Super Admin role in Sophos Central.
Important
Perform the migration in the order specified below. Otherwise, your migrated data might be incomplete or inconsistent.
Skip steps related to features you’re not using.
1. Set up user and administrator accounts:
• For internal user management:
Transfer users and administrators
(page 8).
• For external (LDAD) user management: Set up synchronization with your Active Directory server. See Sophos Central Admin help - Set up synchronization with Active Directory .
2. Unenroll all devices from Sophos Mobile as a Service.
3. Prepare the export:
•
Prepare Apple Device Enrollment Program (DEP) migration (page 9)
•
Prepare Apple Volume Purchase Program (VPP) migration (page 9)
•
Prepare Android enterprise migration
(page 10)
4.
Transfer objects and settings with the export/import feature.
5. Transfer additional items manually:
•
(page 13)
•
•
Transfer imported iOS profiles (page 14)
6. Configure features in Sophos Central:
•
(page 15)
•
Configure Apple Device Enrollment Program (DEP) (page 15)
•
Configure Apple Volume Purchase Program (VPP) (page 16)
•
Configure Android enterprise enrollment
(page 17)
•
Configure Android zero-touch enrollment (page 17)
•
Configure Samsung Knox Mobile Enrollment (page 18)
•
Configure third-party EMM integration (page 18)
•
Configure Microsoft Intune app protection (page 19)
7.
Migrate the standalone EAS proxy (page 21).
8. Enroll your devices with Sophos Central.
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6 Transfer users and administrators
You transfer Sophos Mobile user and administrator accounts through a CSV file.
Prerequisite:
• You have the Super Admin role in Sophos Central.
The following information applies to internal user management. If your Sophos Mobile users and administrators are managed in Active Directory, see the Sophos Central Admin help for details on how to set up synchronization with your Active Directory server.
1. Go to the People page in Sophos Mobile as a Service.
2. Underneath the table, click Export and then click the TXT icon next to All pages.
A CSV file with the user account details is saved to your computer.
3. Go to Setup > Administrators and repeat the previous step to create a CSV file for your administrator accounts.
Perform the remaining steps in Sophos Central Admin:
4. Go to the People page.
5. Click Add > Import users from CSV.
6. Click the Template with example data link.
7. Using the column structure shown in the template CSV file, create a new CSV file from the content of the two files you’ve exported from Sophos Mobile as a Service.
8. Import the new CSV file to Sophos Central.
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Sophos Mobile
7 Preparing to export
Some features require additional preparation before the export.
7.1 Prepare Apple Device Enrollment Program
(DEP) migration
Before you export your data from Sophos Mobile as a Service, add a new MDM server in the Apple portal and move your DEP devices to it.
Note
Apple has recently introduced Apple Business Manager to replace their Device Enrollment
Program (DEP). If you’ve not upgraded your Apple DEP account to Apple Business Manager yet, replace “Apple Business Manager” by “Apple DEP web portal” in the following description.
1. Set up a virtual MDM server for your Sophos Mobile account in Sophos Central.
See the Sophos Mobile administrator help for details.
2. In Apple Business Manager, assign all your DEP devices from the MDM server you’ve created for
Sophos Mobile as a Service to the new MDM server.
3. Unenroll your DEP devices from Sophos Mobile as a Service.
4. Reset Apple DEP: Go to Setup > Apple setup > Apple DEP, and then click Reset DEP.
5. In Apple Business Manager, delete the old MDM server.
Related information
Sophos Mobile administrator help - Set up Apple DEP
7.2 Prepare Apple Volume Purchase Program
(VPP) migration
Before you export your data from Sophos Mobile as a Service, remove VPP license assignments.
1. Unassign VPP licenses from users: a) Go to Apps > iOS.
b) Click a VPP app, click Show next to the VPP licenses field, and then deselect all users.
c) Repeat this for all remaining iOS VPP apps, then for all macOS VPP apps.
You don’t need to unassign VPP licenses from devices. License assignments are automatically removed when you unenroll the devices from Sophos Mobile as a Service.
2. Remove your VPP service token (sToken) from Sophos Mobile as a Service: a) Go to Setup > Apple setup > Apple VPP.
b) Click Remove VPP service token (sToken).
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7.3 Prepare Android enterprise migration
Before you export your data from Sophos Mobile as a Service, disconnect your Android enterprise account from the Sophos Mobile as a Service server.
1. Go to Setup > Android setup > Android enterprise.
2. Click Unbind.
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8 Transferring items to Sophos Central
To transfer Sophos Mobile objects and settings, you export the data from your Sophos Mobile server to an exchange file and then import that file into Sophos Central.
The following items are transferred:
• Device groups
• Device profiles and policies
• Compliance policies
• Task bundles
• App settings (without app package files)
• App groups
• Self Service Portal configurations (without user group assignments)
• Most system settings
Some settings are bound to a specific Sophos Mobile server and can’t be transferred.
8.1 Export items
To transfer objects and settings from your Sophos Mobile server to Sophos Central, you can export them to an exchange file.
1. On the menu sidebar, under SETTINGS, click Setup > Sophos setup > Export.
Under Export preview, the items to be exported are displayed.
2. Click Export.
3. Set a password for the exchange file.
4. Click Download.
The exchange file sophosmobile.export
is downloaded to your computer. You can import the file into Sophos Central.
8.2 Import items
When you’ve created an exchange file with objects and settings from a Sophos Mobile server, you can import it to Sophos Central.
1. In Sophos Central Admin, go to Mobile.
2. Click Setup > Sophos setup > Import.
3. Click Upload exchange file.
4. Select the exchange file and enter the password you’ve set when exporting the data.
5. Click Upload.
6. Under Import preview, the items to be imported are listed. Check if there are any warnings.
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Important
If there are existing items with the same name as items to be imported, they are overwritten.
7. Click Import to import the data into Sophos Central.
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Sophos Mobile
9 Transferring items manually
Some Sophos Mobile items can’t be transferred by the export/import feature. You must transfer these individually.
9.1 Transfer app package files
To transfer apps for which you’ve uploaded the package file to Sophos Mobile as a Service, export the package file and upload it again in Sophos Central.
Prerequisite: You’ve transferred your app configurations to Sophos Central.
1. In Sophos Mobile as a Service, go to Apps, and then click the platform for which you want to export app packages.
2. In the app table, use the Source column to identify the apps that have a package file attached.
3. Click the blue triangle next to an app name and then click Show.
4. Click the Download icon next to the file name.
The package file is saved to your computer.
5. Repeat this for all remaining apps and platforms.
Perform the remaining steps in Sophos Central Admin:
6. Go to Mobile.
7. Click Apps, and then click the platform for which you want upload app packages.
8. Click an app.
9. Click Upload a file, upload the package file, and then click Save.
10. Repeat this for all remaining apps and platforms.
9.2 Transfer documents
To transfer documents you’ve uploaded to Sophos Mobile as a Service, export them individually and then upload them again to Sophos Central.
1. In Sophos Mobile as a Service, go to Reports.
2. Download the Uploaded documents report.
3. Go to Documents.
4. For each document, click the blue triangle next to the name, click Show, and then click the
Download icon next to the file name.
The document file is saved to your computer.
Perform the remaining steps in Sophos Central Admin:
5. Go to Mobile.
6. Click Documents > Add document.
7. Upload the document file and enter the document properties, using the information from the report you’ve created before.
8. Repeat this for all remaining documents.
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9.3 Transfer imported iOS profiles
To transfer iOS device profiles you’ve imported from Apple Configurator or provisioning profiles for your self-developed iOS apps, download them individually and then import them again in Sophos Central.
1. In Sophos Mobile as a Service, go to Profiles, policies > iOS.
2. For each profile with type Imported profile, click the blue triangle next to the name and then click
Download.
The profile file is saved to your computer.
Perform the remaining steps in Sophos Central Admin:
3. Go to Mobile.
4. Click Profiles, policies > iOS > Create > Import profile.
5. Upload the profile file.
6. Repeat this for all remaining profiles.
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10 Configuration tasks
Some features require additional configuration after the import.
10.1 Configure Self Service Portal
Your Self Service Portal configurations are included in the data exchange file you export from Sophos
Mobile as a Service and then import into Sophos Central. But because user groups are not included, you must manually assign Sophos Central user groups.
Prerequisites:
• You’ve created users and user groups in Sophos Central.
• You’ve imported your data to Sophos Central.
To assign user groups to your Self Service Portal configurations:
1. In Sophos Mobile as a Service, go to Setup > Self Service Portal.
2. Underneath the table, click Export and then click the TXT icon next to All pages.
A CSV file with the configuration details is saved to your computer.
3. In Sophos Central Admin, go to Mobile.
4. Click Setup > Self Service Portal.
5. Click a configuration.
6. Click Add next to User groups.
7. Select the required user group(s), using the information from the report you’ve created before.
8. Save the configuration.
9. Repeat this for all remaining configurations.
You don’t have to edit the Default configuration. This configuration always has the special user group * assigned.
Related information
Sophos Mobile administrator help - Configure Self Service Portal settings
10.2 Configure Apple Device Enrollment Program
(DEP)
To complete the migration of Apple DEP, create DEP profiles in Sophos Central and assign them to your DEP devices.
Prerequisites:
• You’ve created users and user groups in Sophos Central.
• You’ve imported your data to Sophos Central.
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Note
Apple has recently introduced Apple Business Manager to replace their Device Enrollment
Program (DEP). If you’ve not upgraded your Apple DEP account to Apple Business Manager yet, replace “Apple Business Manager” by “Apple DEP web portal” in the following description.
To reconfigure Apple DEP:
1. Duplicate all DEP profiles from Sophos Mobile as a Service to Sophos Mobile in Sophos Central: a) In Sophos Mobile as a Service, go to Setup > Apple setup > Apple DEP profiles.
Keep this page open while you’re duplicating the DEP profiles.
b) In Sophos Central Admin, go to Mobile.
c) Click Setup > Apple setup > Apple DEP profiles.
d) Create DEP profiles with the same settings you used in Sophos Mobile as a Service.
See the Sophos Mobile administrator help for details.
2. Assign the DEP profiles to your devices:
Note
You may skip this step if you’ve configured a default DEP profile.
a) Go to Devices > Apple DEP.
b) Select the required devices and click Actions > Assign profile.
c) Select the DEP profile you want to assign and click Ok.
3. Reset your DEP devices to their factory settings.
When the devices are turned on again, they enroll with your Sophos Mobile account in Sophos Central.
Related information
Sophos Mobile administrator help - Set up Apple DEP
Sophos Mobile administrator help - Create DEP profile
10.3 Configure Apple Volume Purchase Program
(VPP)
To complete the migration of Apple VPP, upload your VPP service token (sToken) to Sophos Central.
Prerequisites:
• You’ve created users and user groups in Sophos Central.
• You’ve imported your data to Sophos Central.
To reconfigure Apple VPP:
1. In Sophos Central Admin, go to Mobile.
2. Click Setup > Apple setup > Apple VPP.
3. Upload your VPP sToken file.
You assign VPP apps to devices the same way you did in Sophos Mobile as a Service.
To assign VPP apps to users, you must first assign the user to a device. To do this:
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1. You add a device to Sophos Mobile.
2. You assign the user to the device.
3. You invite the user to Apple VPP.
4. You assign a VPP license to the user.
5. The user installs the app through the App Store app on the device.
Related information
Sophos Mobile administrator help - Manage Apple VPP apps
10.4 Configure Android enterprise enrollment
To complete the migration of Apple enterprise enrollment, set up Android enterprise in Sophos Central.
Prerequisites:
• You’ve created users and user groups in Sophos Central.
• You’ve imported your data to Sophos Central.
To reconfigure Android enterprise:
• Set up Android enterprise in Sophos Central.
Use the same Google account (for the Managed Google Account scenario) or domain (for the
Managed Google Domain scenario) you used for Android enterprise in Sophos Mobile as a
Service.
For the Managed Google Domain scenario, you can skip these configuration steps:
— Register your domain with Google.
— Configure a Google service account.
Note
You don’t need to reconfigure your managed Google Play apps (including app configurations) or your managed Google Play layout.
Related information
Sophos Mobile administrator help - Android enterprise
10.5 Configure Android zero-touch enrollment
The zero-touch configuration for Sophos Mobile you’ve created in the Google zero-touch enrollment portal contains a link to the Sophos Mobile as a Service server. To enroll zero-touch enabled Android devices (“zero-touch devices”) with your Sophos Mobile account in Sophos Central, you must create a new configuration.
Prerequisites:
• You’ve created users and user groups in Sophos Central.
• You’ve imported your data to Sophos Central.
To reconfigure Android zero-touch enrollment:
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1. In Sophos Central Admin, go to Mobile.
2. Click Setup > Android setup > Zero-touch.
3. Set up zero-touch enrollment the same way you did in Sophos Mobile as a Service.
Use your settings in Sophos Mobile as a Service and your existing zero-touch configuration in the
Google zero-touch enrollment portal for reference.
4. In Sophos Mobile as a Service, click Setup > Android setup > Zero-touch.
5. Revoke the zero-touch configuration.
6. In the Google zero-touch enrollment portal, delete the configuration for Sophos Mobile as a
Service.
7. Reset your existing zero-touch devices to their factory settings.
When the devices are turned on again, they enroll with Sophos Mobile in Sophos Central.
Related information
Sophos Mobile administrator help - Zero-touch enrollment
10.6 Configure Samsung Knox Mobile Enrollment
The MDM profile for Sophos Mobile you’ve created in the Samsung Knox Mobile Enrollment console contains a link to the Sophos Mobile as a Service server. To enroll Knox Mobile Enrollment enabled devices (“KME devices”) with your Sophos Mobile account in Sophos Central, you must create a new
MDM profile.
Prerequisites:
• You’ve created users and user groups in Sophos Central.
• You’ve imported your data to Sophos Central.
To reconfigure Samsung Knox Mobile Enrollment:
1. In Sophos Central Admin, go to Mobile.
2. Click Setup > Android setup > Samsung KME.
3. Set up Knox Mobile Enrollment the same way you did in Sophos Mobile as a Service.
Use your settings in Sophos Mobile as a Service and your existing MDM profile in the Samsung
Knox Mobile Enrollment console for reference.
4. In Sophos Mobile as a Service, click Setup > Android setup > Samsung KME
5. Revoke the KME configuration.
6. In the Samsung Knox Mobile Enrollment console, delete the MDM profile for Sophos Mobile as a
Service.
7. Reset your existing KME devices to their factory settings.
When the devices are turned on again, they enroll with Sophos Mobile in Sophos Central.
Related information
Sophos Mobile administrator help - Knox Mobile Enrollment
10.7 Configure third-party EMM integration
The app configuration for Sophos Mobile Security you’ve created in your third-party EMM software contains a link to the Sophos Mobile as a Service server. To connect the Sophos Mobile Security app
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Sophos Mobile with your Sophos Mobile account in Sophos Central, you must update the app configuration in your third-party EMM software.
Prerequisites:
• You’ve created users and user groups in Sophos Central.
• You’ve imported your data to Sophos Central.
To reconfigure integration with a third-party EMM software:
1. In Sophos Central Admin, go to Mobile.
2. Click Setup > Android setup > Third-party EMM.
3. Set up the third-party EMM integration the same way you did in Sophos Mobile as a Service.
Use your settings in Sophos Mobile as a Service for reference.
4. In your third-party EMM software, update the custom app configuration for Sophos Mobile Security.
You only have to update the smcData parameter with the value displayed in Sophos Central.
5. In Sophos Mobile as a Service, click Setup > Android setup > Third-party EMM.
6. Revoke the connection code.
7. Delete the Sophos Mobile Security app on your devices and then re-install it through the third-party
EMM software.
On the first start after installation, the Sophos Mobile Security app enrolls with Sophos Mobile in
Sophos Central.
Related information
Sophos Mobile administrator help - Third-party EMM integration
10.8 Configure Microsoft Intune app protection
The Sophos Mobile application you’ve set up in the Microsoft Azure portal contains a link to the Sophos
Mobile as a Service server. You must replace that link by a link to Sophos Central.
Prerequisites:
• You’ve created users and user groups in Sophos Central.
• You’ve imported your data to Sophos Central.
To update the server information in your Azure enterprise application:
1. In Sophos Central Admin, go to Mobile.
2. Click Setup > Microsoft setup > Microsoft Azure.
3. Copy the value displayed in Sign-on URL.
4. Open the Microsoft Azure portal in a web browser and go to the App registrations blade.
5. Open your application for Sophos Mobile.
6. Under Settings > Properties, paste the URL you’ve copied from Sophos Central Admin into the
Home page URL field.
7. Under Settings > Reply URLs, make the following changes: a) Add the URL of the Sophos Central Admin server, that is, the value you’ve entered in Home
page URL.
b) Delete the URL of the Sophos Mobile as a Service server, that is, the previous value of the
Home page URL field.
You can now manage your Intune app protection policies in Sophos Central.
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Related information
Microsoft Azure portal - App registrations (external link)
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11 Migrate the standalone EAS proxy
When you move from Sophos Mobile as a Service to Sophos Central, you can continue to use your standalone EAS proxy. You only have to adjust the Sophos Mobile server URL in the proxy server configuration and upload the proxy certificate to Sophos Central.
Important
After you’ve performed this procedure, the standalone EAS proxy will reject any devices still managed by your Sophos Mobile as a Service account.
1. In Sophos Central Admin, go to Mobile.
2. Click Setup > Sophos setup > EAS proxy.
Keep this page open. You need to interact with it in the next steps.
3. On the computer on which you’ve installed the standalone EAS proxy, select Sophos Mobile EAS
Proxy > EAS Proxy Configuration Wizard from the Windows Start menu to start the configuration wizard.
4. On the Sophos Mobile server configuration wizard page, enter the server URL displayed on the
Sophos Central Admin page under External.
5. On the EAS Proxy instance setup wizard page, click the Export config and upload to Sophos
Mobile server link.
This opens the folder that contains the proxy certificate.
6. Upload the certificate to Sophos Central:
On the Sophos Central Admin page, click Upload a file, then navigate to the certificate file and click Open.
7. If you’ve configured more than one EAS proxy instance, repeat the previous steps to upload the certificates of the remaining instances.
8. In Windows, open the Services dialog and restart the EASProxy service.
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12 Technical support
You can find technical support for Sophos products in any of these ways:
• Visit the Sophos Community at community.sophos.com/ and search for other users who are experiencing the same problem.
• Visit the Sophos Support knowledge base at www.sophos.com/en-us/support.aspx
.
• Download the product documentation at www.sophos.com/en-us/support/documentation.aspx
.
• Open a ticket with our support team at https://secure2.sophos.com/support/contact-support/ support-query.aspx
.
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13 Legal notices
Copyright © 2019 Sophos Limited. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the license terms or you otherwise have the prior permission in writing of the copyright owner.
Sophos, Sophos Anti-Virus and SafeGuard are registered trademarks of Sophos Limited, Sophos
Group and Utimaco Safeware AG, as applicable. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.
Copyright © 2019 Sophos Limited 23
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