Cisco Video Surveillance Manager Install and Upgrade Guide
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Cisco Video Surveillance Manager: Install and Upgrade Guide, from Release 7.11.1 and higher
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Cisco Video Surveillance Manager: Install and Upgrade Guide, Release 7.11.1 and higher
© 2018 Cisco Systems, Inc. All rights reserved.
Preface
Revised: June 29, 2018
This document, the Cisco Video Surveillance Manager: Install and Upgrade Guide provides instructions to install and upgrade the various software components used in a Cisco Video Surveillance Manager
(Cisco VSM) deployment. See the
“Overview” section on page 1 for more information about the
different type of software used in a deployment.
Note This guide does not describe how to install the hardware (such as servers, cameras, or other devices) that are also used in a Cisco VSM deployment. See the hardware documentation for more information.
Related Documentation
See the Cisco Video Surveillance 7 Documentation Roadmap for descriptions and links to Cisco Video
Surveillance documentation, server and storage platform documentation, and other related documentation.
Obtaining Documentation, Obtaining Support, and Security
Guidelines
For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation . This document also lists all new and revised Cisco technical documentation. It is available at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
Tip
See Related Documentation for more information and links to Cisco Video Surveillance documentation.
Cisco Video Surveillance Manager: Install and Upgrade Guide iii
iv
Cisco Video Surveillance Manager: Install and Upgrade Guide
C O N T E N T S
Preface
iii
iii
Obtaining Documentation, Obtaining Support, and Security Guidelines
iii
Overview
1-1
Installation and Upgrade Summary
1-2
1-2
1-3
Understanding Cisco Video Surveillance Software
1-5
1-7
Cisco VSM Installation and Upgrade Options
1-7
1-8
Understanding Co-Located and Stand-Alone Servers
1-11
Downloading Cisco Software, Firmware and Driver Packs
1-12
Migrating from Cisco VSM Release 6.3.x
1-12
Recovering or Reinstalling the Factory Image
1-13
Deploying a Physical Cisco VSM Server
2-1
Install a Physical Cisco VSM Server: Summary Steps
2-1
Complete the Initial Setup Wizard
2-2
System Software: Direct Upgrades
3-1
3-2
3-2
3-4
3-4
Upgrading the Federator Server System Software
3-5
System Software Upgrade Procedure
3-5
Recovering From a Failed Upgrade
3-12
3-13
Cisco Video Surveillance Manager: Install and Upgrade Guide iii
Contents
System Software Upgrade: Restore from an Older Release
4-1
4-2
4-2
4-2
4-3
4-4
Restore the Backup to a New Server
4-6
Restore a Federator, Standalone VSOM, Map or Metadata Server
4-6
Restore a Standalone Media Server
4-8
Restore VSOM High Availability (VSOM HA) Servers
4-9
Restore a Co-located Server (VSOM with Media Server)
4-10
Installing and Upgrading Driver Packs
5-1
5-2
5-3
5-3
Upgrading Cisco Camera and Encoder Firmware
6-1
6-2
6-2
6-3
Upgrade the Cisco Device Firmware
6-3
6-8
6-8
6-8
Installing Cisco Video Surveillance Safety and Security Desktop (Cisco SASD)
7-1
Understanding the Cisco SASD Application Suite
7-2
Installing the Cisco SASD Application Suite
7-2
Installing the Cisco SASD Advanced Video Player
7-3
Upgrading Cisco SASD Applications
7-5
Upgrading Language Packs
8-1
8-1
8-2 iv
Cisco Video Surveillance Manager: Install and Upgrade Guide
Recovery Guide:
CPS-UCS-1RU-K9 and CPS-UCS-2RU-K9
9-1
9-1
Creating a Recovery Flash Drive
9-2
Recovering the Operating System from a Recovery Flash Drive
9-3
Recovery Guide:
CPS-UCSM4-1RU-K9 and CPS-UCSM4-2RU-K9
10-1
10-1
Creating a Recovery Flash Drive
10-2
Recovering the Operating System from a Recovery Flash Drive
10-3
Recovery Guide:
KIN-UCSM5-1RU-K9 / KIN-UCSM5-2RU-K9
11-1
11-1
Creating a Recovery Flash Drive
11-2
Recovering the Operating System from a Recovery Flash Drive
11-3
Troubleshooting
12-1
Uploading the Software Pack Fails
12-1
Upgrade Fails Due To Insufficient Disk Space
12-2
Related Documentation
A-1
Revision History
B-1
Contents
Cisco Video Surveillance Manager: Install and Upgrade Guide v
Contents vi
Cisco Video Surveillance Manager: Install and Upgrade Guide
C H A P T E R
1
Overview
A Cisco Video Surveillance Manager (Cisco VSM) deployment includes Cisco VSM servers (such as
Media Server, Operations Manager server, Maps server, etc), and the software that runs on the cameras, encoders, and client PCs in your deployment.
Installing or upgrading Cisco VSM entails installing or upgrading the Cisco VSM server system software, device driver packs, device firmware, and client workstations. When upgrading, these tasks should be performed in a specific order, and must be completed on all devices, servers, and PCs in your deployment.
This chapter includes the following information:
•
Installation and Upgrade Summary, page 1-2
•
•
Understanding Cisco Video Surveillance Software, page 1-5
Understanding System Software, page 1-7
•
•
•
–
–
Cisco VSM Installation and Upgrade Options, page 1-7
Understanding Server Services, page 1-8
–
Understanding Co-Located and Stand-Alone Servers, page 1-11
Downloading Cisco Software, Firmware and Driver Packs, page 1-12
Migrating from Cisco VSM Release 6.3.x, page 1-12
Recovering or Reinstalling the Factory Image, page 1-13
Cisco Video Surveillance Manager: Install and Upgrade Guide
1-1
Chapter 1 Overview
Installation and Upgrade Summary
Installation and Upgrade Summary
Deploying a new system is similar to upgrading an existing system: the system (server) software, device driver packs, device firmware, and client monitoring software must all be upgraded to the version supported by your Cisco VSM release.
The main difference between a new system and an existing system is that the system software and driver packs are pre-installed on new physical servers. Upgrades require that these software components also be upgraded.
Refer to the following topics for summaries of the main installation and upgrade tasks:
•
Deploying a New System, page 1-2
•
Upgrading an Existing System, page 1-3
Deploying a New System
Complete the following basic tasks to deploy a Cisco Video Surveillance Manager (Cisco VSM) system:
Table 1-1
Step 1
Step 2
Step 3
Step 4
Step 5
Summary Steps
Deploy a New System: Summary Steps
Upgrade
Task
System
Software
Description
Install the Cisco VSM server:
• Purchase and install the physical Cisco Connected Safety and Security UCS series server as described in the Cisco Physical Security UCS Platform Series User Guide .
These servers are pre-installed with the latest Cisco VSM system software and device driver packs.
Complete the Initial Setup Wizard, page 2-2 to perform the one-time Cisco VSM setup.
Server setup
Driver
Packs
Update the server driver packs, if necessary, to support the cameras and encoders that will be added to the system.
See
Installing and Upgrading Driver Packs, page 5-1 .
Firmware Update the firmware on the cameras and encoders that will be added to the system.
Complete?
Cisco
SASD
(desktop software)
See
Upgrading Cisco Camera and Encoder Firmware, page 6-1
.
Install the Cisco Video Surveillance Safety and Security Desktop (Cisco SASD) monitoring software on your client PCs.
• You can install Cisco SASD before or after the Operations Manager server is installed. The server and Cisco SASD version must be the same, or the PC application will not launch.
• See
Installing Cisco Video Surveillance Safety and Security Desktop (Cisco
.
1-2
Cisco Video Surveillance Manager: Install and Upgrade Guide
Chapter 1 Overview
Installation and Upgrade Summary
Table 1-1
Step 6
Step 7
Step 8
Deploy a New System: Summary Steps (continued)
Upgrade
Task
Multipane client software
Description
On each monitoring PC, follow the prompts to upgrade the Cisco Multi-Pane client software when you first log in to Cisco SASD or the Operations Manager.
Feature config
Language
Packs
The Multi-Pane client is an Active X client that enables video playback and other features. Users cannot play video if the Multi-Pane client version is missing, or different than the Operations Manager server.
Perform additional configuration and operation tasks as described in the Cisco Video
Surveillance Operations Manager User Guide .
(Optional) Install language packages to display the Cisco Video Surveillance interface in additional languages, if necessary.
Complete?
See
Upgrading Language Packs, page 8-1
.
Upgrading an Existing System
Existing servers can be upgraded directly, or using a backup and restore method. After the servers are upgraded, you must upgrade the cameras, encoders, and monitoring workstations (PCs) to the supported release.
See the Release Notes for Cisco Video Surveillance Manager for information about the firmware and driver packs supported in your release. The Cisco SASD monitoring software on each PC must also match the system software release running on the Cisco Video Surveillance Manager.
•
•
Upgrade Methods
Upgrading a previously-installed Cisco VSM deployment can be done in the following ways:
Table 1-2 Upgrade Methods
Upgrading From...
Upgrade Method More Information
From the previous 2 releases:
7.9 and 7.10
Release 7.6 and later
(except for 2 most recent releases)
Directly upgrade the system software on the server
System Software: Direct Upgrades
Backup and restore to a new server
For example, backup the configuration and data from a release 7.8 server and restore it to a new release
7.11.1 server.
System Software Upgrade: Restore from an Older Release
From earlier release to Release
7.8
For older releases, first upgrade to 7.8 then use the instructions in
System Software Upgrade: Restore from an Older Release
to upgrade to latest version.
See the following for your release:
•
•
Cisco Video Surveillance
Management Console
Administration Guide
Release Notes for Cisco Video
Surveillance Manager
Cisco Video Surveillance Manager: Install and Upgrade Guide
1-3
Chapter 1 Overview
Installation and Upgrade Summary
Upgrade Summary Steps
Table 1-3
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Summary Steps
Upgrade an Existing System: Summary Steps
Software
Upgrade Task
System
Software
Upgrade the system software on the Cisco VSM servers or virtual machines (VMs).
•
•
System Software: Direct Upgrades, page 3-1 .
System Software Upgrade: Restore from an Older Release, page 4-1
Driver
Packs
Upgrade the server driver packs, if necessary, to support the cameras and encoders that will be added to the system.
Complete?
See
Installing and Upgrading Driver Packs, page 5-1 .
Firmware Upgrade the firmware on the cameras and encoders in your deployment.
• The device firmware is required to support new or revised features. See the Release
Notes for Cisco Video Surveillance Manager for the device firmware required by your release.
• See
Upgrading Cisco Camera and Encoder Firmware, page 6-1
.
Upgrade the Cisco Video Surveillance Safety and Security Desktop (Cisco SASD) monitoring software on your client PCs.
Cisco
SASD
(desktop software)
You can update Cisco SASD before or after the Operations Manager server is upgraded, but the server and Cisco SASD version must be the same, or the PC application will not launch.
See
Installing Cisco Video Surveillance Safety and Security Desktop (Cisco SASD), page 7-1
Multipane client software
On each monitoring PC, follow the prompts to upgrade the Cisco Multi-Pane client software when you first log in to Cisco SASD or the Operations Manager.
The Multi-Pane client is an Active X client that enables video playback and other features. Users cannot play video if the Multi-Pane client version is different than the
Operations Manager server.
Feature config
Language
Packs
Perform additional configuration and operation tasks as described in the
Surveillance Operations Manager User Guide
See
Upgrading Language Packs, page 8-1 .
.
Cisco Video
(Optional) Install language packages to display the Cisco Video Surveillance interface in additional languages, if necessary.
1-4
Cisco Video Surveillance Manager: Install and Upgrade Guide
Chapter 1 Overview
Understanding Cisco Video Surveillance Software
Understanding Cisco Video Surveillance Software
The following table summarizes the software that can be upgraded in a Cisco VSM deployment.
Table 1-4 Cisco Video Surveillance Software Types
Software Type
System software
Description
System Software is the Cisco VSM server software that includes the Media Server, Operations
Manager, Management Console, Maps Server and other server services.
Use the Operations Manager to update the System Software on all servers (such as Media Servers) associated with the Operations Manager.
Device firmware
Notes:
• The Operations Manager and all associated servers must run the same system software version.
• To update a Federator server, log in to the Federator server Management Console and use the
Server Upgrade feature.
Device firmware is provided by the device manufacturer. The firmware for Cisco devices can be upgraded using Operations Manager (as described in the
“Upgrading Cisco Camera and Encoder
).
Firmware for devices from non-Cisco manufacturers is upgraded using a direct connection to the device. Refer to the device documentation for more information.
Device driver packs Device are the software packages used by Media Server and Operations Manager to interoperate with video devices, such as cameras. Driver packs are included with the Cisco VSM software, or may be added to a server at a later time to add support for new devices or features.
•
•
Note
Install new driver packs to add support for additional devices.
Upgrade existing driver packs to enable support for new features ( System Settings > Driver Pack
Management ). See the
“Installing and Upgrading Driver Packs” section on page 5-1 for
instructions.
We strongly recommend upgrading driver packs using the Operations Manager interface. This allows you to upgrade multiple servers at once. Driver packs must be upgraded to the same version on each server where the Media Server and Operations Manager services are enabled.
The Management Console interface can also be used to upgrade the driver packs for a single server at a time.
• Driver pack versions must be the same on the servers that host the Media Server and Operations
Manager or a driver pack mismatch error. Templates cannot be revised when a driver pack mismatch error is present.
Cisco Video Surveillance Manager: Install and Upgrade Guide
1-5
Chapter 1 Overview
Understanding Cisco Video Surveillance Software
Table 1-4 Cisco Video Surveillance Software Types (continued)
Software Type
Language Packs
USB Recovery Disk image
Description
Language packs can be added to display the VSM user interfaces in non-English languages.
Language packs are added using the Operations Manager. See
“Upgrading Language Packs” section on page 8-1 .
Use the USB Recovery Disk image to create a Cisco VSM 7 Recovery Flash Drive (for example, on a
USB stick). The recovery disk can be used do the following:
• Repair: reinstalls the Operating System files and partitions without erasing video files stored on the server. You must backup the Cisco VSM database before using the recovery image, and then restore the database after the recovery process is complete. This action also preserves the RAID configuration.
• Factory Restore: Restores the server to its factory default settings, reinstalls the operating system, and clears and reconfigures the RAID. This action deletes all data, configurations, software and video files from the appliance, and then reinstalls the operating system and Cisco VSM software.
Perform this procedure only if necessary.
See the Cisco Video Surveillance Manager Recovery Guide for your hardware platform for more information.
Tip For information about supported software releases, see the Release Notes for Cisco Video Surveillance
Manager .
1-6
Cisco Video Surveillance Manager: Install and Upgrade Guide
Chapter 1 Overview
Understanding System Software
Understanding System Software
Cisco VSM system software is pre-installed on new servers. You can also install system software as a virtual machine, or upgrade an existing deployment using upgrade images downloaded from the cisco.com website.
•
Cisco VSM Installation and Upgrade Options, page 1-7
•
•
Understanding Server Services, page 1-8
Understanding Co-Located and Stand-Alone Servers, page 1-11
Cisco VSM Installation and Upgrade Options
Table 1-5
Cisco VSM is pre-installed in new servers, or can be upgraded on an existing Cisco VSM server, or installed as a virtual machine (VM):
Cisco VSM Installation and Upgrade Options
Option
Pre-installed
Description
Cisco VSM is pre-installed in new installations on the
Cisco Connected Safety and Security UCS Platform
Series servers.
Upgrade from a previous release
Upgrades can be performed on Cisco VSM virtual machines (VMs) and on Cisco Video Surveillance servers.
•
•
Direct upgrades are supported from the previous two releases. This means you can upgrade to
Release 7.11.1 from 7.10 or 7.9.
Starting with VSM Release 7.11.1, you can also upgrade from earlier releases by backing up the data from an older release and restoring it to a new installation,
•
•
•
•
Cisco CSS UCS Server User Guide
Release Notes for the Cisco CSS
UCS Servers
• Release Notes for Cisco Video
Surveillance Manager for your release.
System Software: Direct Upgrades
System Software Upgrade: Restore from an Older Release
For example, back up the data from a release 7.8 server and restore it to a new Release 7.11.1 server.
Notes and More Information
For more information:
• Release Notes for Cisco Video
Surveillance Manager
Cisco Video Surveillance Manager: Install and Upgrade Guide
1-7
Chapter 1 Overview
Understanding System Software
Understanding Server Services
Server services are activated during the initial server setup, and managed using the browser-based
Operations Manager.
After a server is added to the Operations Manager configuration, the Management Console cannot be used to activate or deactivate the server services. Use the Operations Manager to manage server services.
See the Cisco Video Surveillance Operations Manager User Guide for more information.
Usage Notes
• The Operations Manager must be enabled using the Management Console.
•
•
The Federator or Metadata service can only be added as a standalone server using the Management
Console if the server is unmanaged, or Operations Manager if the server is managed.
If the Operations Manager is not co-located on the server, you can remove the server from
Operations Manager management and then activate or deactivate any of the available services.
Supported Services
Cisco VSM servers can support the following server services. See the release notes for the services supported by your deployment.
Table 1-6 Supported Server Services
Service
Operations
Manager
Description
The browser-based Cisco
VSM Operations Manager administration and configuration tool.
Activation Rules
Can be added as a stand-alone server, or co-located with other services (such as a Media Server). The Maps server can also be co-located with the Operations
Manager in Release 7.6 and higher.
To Enable:
1.
Install the server and complete the Management Console Setup Wizard.
2.
Select the Operations Manager service.
3.
Note
(Optional) Select the Media Server service to create a co-located server.
This automatically enable the Media Server service on the default
“VSOMServer”.
At least one Media Server must be added to the Operations Manager for the system to be functional.
4.
Log in to the Operations Manager to further configure the services and system features.
To Disable:
1.
Log in to the Management Console for each server associated with the
Operations Manager server and click the Remove button.
Note The Remove button disassociates the server and all server services from the Operations Manager. This allows the server (and running services) to be added and managed by a different Operations Manager.
2.
Log in to the Operations Manager server and deselect the Operations
Manager service
1-8
Cisco Video Surveillance Manager: Install and Upgrade Guide
Chapter 1 Overview
Understanding System Software
Table 1-6
Service
Media
Server
Supported Server Services (continued)
Description
The Media Server service provides video streaming, recording and storage for the cameras and encoders associated with that server.
Media Servers can also be configured for high availability, and provide
Redundant, Failover, and
Long Term Storage
Activation Rules
Can be added as a stand-alone server, or co-located on a single server with the
Operations Manager. Can also be co-located with the Maps Server in release 7.6 and higher.
To Enable:
1.
2.
3.
4.
Install the server and complete the Management Console Setup Wizard.
(Co-located server) Log in to the Operations Manager, select System
Settings > Server , and select the default VSOMServer . In the Services section, select the Media Server service.
(Stand-alone server) Log in to the Operations Manager and add the server as a Media Server .
Select the Media Server Advanced settings to further configure the service, if necessary.
Map Server Allows Image Layers to be added to location maps using the Operations
Manager.
Image layers are viewed by operators using the Cisco
Video Surveillance Safety and Security Desktop application. Cameras, locations and alerts are displayed on dynamic maps, and map images that represent the real-world location of devices and events.
To Disable:
• Log in to the Operations Manager, select System Settings > Server , select the server, and deselect the Media Server service.
or
• Log in to the Management Console for the server, and click Remove to remove the server from the Operations Manager. Then de-select the service.
Install the Maps Server as standalone server or use the Operations Manager to activate the service as a co-located service).
Note A stand-alone Maps server requires the RHEL (6.9) 64 bit OS.
To Enable a Stand-Alone Server:
1.
Install the server and complete the Management Console Setup Wizard.
2.
3.
Log in to the Operations Manager and add the server as a Maps Server .
Configure the Location Maps using the Operations Manager.
To Enable a Co-Located Maps Server:
1.
Install the Operations Manager server.
2.
3.
4.
5.
Log in to the Operations Manager.
Navigate to the Operations Manager server configuration page.
Select the Maps Server service on the Operations Manager server.
Configure the Location Maps using the Operations Manager.
To Disable:
• If the Operations Manager is not co-located with the Maps Server, log in to the Management Console for the server, click Remove to remove the server from the Operations Manager, and then deselect the service.
• If the Operations Manager is co-located with the Maps Server, log in to the
Operations Manager and deselect the Media Server service.
Cisco Video Surveillance Manager: Install and Upgrade Guide
1-9
Chapter 1 Overview
Understanding System Software
Table 1-6
Service
Metadata
Server
VSF
Supported Server Services (continued)
Description Activation Rules
Allows metadata to be added to recorded video, which enables features such as Video Motion Search in the Cisco SASD desktop application.
Use the Operations Manager to activate the service.
Note This service is supported as a stand-alone server only, on a server running the RHEL (6.9) 64 bit OS.
To Enable:
1.
Install the server and complete the Management Console Setup Wizard.
Metadata can also be accessed by 3rd party integrators for advanced analytics analysis.
2.
3.
Log in to the Operations Manager and add the server as a Metadata Server
Configure the metadata track using the Operations Manager.
.
To Disable:
• Use the Operations Manager to deactivate the service on the server.
or
• Use the Management Console to Remove the server from the Operations
Manager, and then deselect the service.
Enables the Federator service used to monitor video and system health for the cameras and resources of multiple Operations
Managers. The Federator service can only be enabled on a stand-alone server in this release. Other server services cannot be enabled on the same server as the
Federator service. The
Federator interface is accessed using a web browser or the Cisco SASD.
Federator.
Activated using the Management Console only. Cannot be activated using the
Operations Manager.
Note
1.
2.
This service is supported as a stand-alone server only, on a server running the RHEL (6.9) 64 bit OS.
To Enable:
Install the server and complete the Setup Wizard: select the
Log in to the Cisco VSM Federator browser-based interface. and perform additional configurations.
To Disable:
• Log in to the Management Console and deselect the VSF
VSF service.
service.
Related Documentation
• Cisco Video Surveillance Operations Manager User Guide
•
Understanding Co-Located and Stand-Alone Servers, page 1-11
1-10
Cisco Video Surveillance Manager: Install and Upgrade Guide
Chapter 1 Overview
Understanding System Software
Understanding Co-Located and Stand-Alone Servers
Stand-alone servers are servers that run only a single server service.
Co-located servers are servers enabled with multiple server services, such as the Operations Manager and a single Media Server.
Some system configuration s require stand-alone servers. For example, the Cisco Video Surveillance
Federator and Metadata services can only be run as stand-alone servers. In addition, Operations Manager
HA requires that both servers in the redundant pair be stand-alone servers. Additional server services cannot be enabled.
Note Server services are the software packages that provide major functionality. See
The following service combinations are supported in this release.
Supported Server Service Combinations Table 1-7
Service
Operations
Manager
Supported Server Configuration
Stand-alone server or co-located with one Media Server and/or one Maps server.
• (Required) Each deployment requires one Operations Manager to manage the system.
•
•
Operations Manager HA configuration requires two stand-alone Operations Manager servers.
A co-located Operations Manager does not support the same number of Media Servers as a stand-alone
Operations Manager.
Media Server(s) (Required) Each deployment requires at least one Media Server to enable video streaming and recording.
One Media Server can be co-located with the Operations Manager service. All additional Media Servers can be stand-alone servers or co-located servers with the Maps Server service.
The following rules apply to co-located Media Servers:
•
•
Co-located Media Server can only be a primary Media Server (co-located Media Servers do not support other HA roles such as Standby or Redundant).
Failover or Redundant Media Servers cannot be associated with a co-located primary Media Server.
Only a long term storage (LTS) server can be associated with a co-located primary Media Server.
• Co-located Media Servers do not support the same number of cameras as a stand-alone server.
Metadata Server (Optional) Stand-alone server only. Select the Service Type when adding the server to the Operations
Manager configuration.
Maps Server
Federator
(Optional) Stand-alone server or co-located with the Operations Manager or a Media Server. Select the
Service Type when adding the server to the Operations Manager configuration.
(Optional) Stand-alone server only. Select the VSF service using the Management Console Initial Setup
Wizard.
Other server services cannot be enabled on the same server as the Federator service.
Cisco Video Surveillance Manager: Install and Upgrade Guide
1-11
Chapter 1 Overview
Downloading Cisco Software, Firmware and Driver Packs
Downloading Cisco Software, Firmware and Driver Packs
To download the Cisco VSM system software, device firmware, and driver packs, go to cisco.com
(
Figure 1-1 Downloading Cisco Video Surveillance Software
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Go to the Cisco Video Surveillance Manager product page .
Click Download Software .
Select a product category. For example:
• Video Surveillance Device Driver —includes device driver packs for RHEL and SUSE servers.
•
•
Video Surveillance Manager Stand-alone Tools —includes updates, plug-ins, and other resources.
Video Surveillance Media Server Software —includes system software and SASD client software.
Select the release (
).
Click Download or Add to Cart and follow the onscreen instructions.
Migrating from Cisco VSM Release 6.3.x
To migrate an existing release 6.3.x system, you must first migrate the servers and data from Cisco VSM
6.3.2 MR2 and 6.3.3 to Cisco VSM 7.2.x, and then upgrade the system to the latest release:
1.
2.
Contact your Cisco representative for assistance and instructions.
Migrate the system from Cisco VSM 6.3.2 MR2 or 6.3.3 to Cisco VSM 7.2.x.
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Chapter 1 Overview
Recovering or Reinstalling the Factory Image
3.
Upgrade all physical and virtual Cisco VSM servers to Release 7.11.1 using the Cisco VSM
Management Console.
Tip The migration procedure requires assistance from a Cisco representative. Contact your Cisco representative for more information.
Recovering or Reinstalling the Factory Image
You can create a recovery flash drive for Cisco Video Surveillance Manager (Cisco VSM) servers that contains a recovery image used to restore the server operating system, or return the server to the factory state, if needed.
Related Documentation
For instructions and more information, see the Cisco Video Surveillance Manager Recovery Guides for your release.
Recovery guides are available for the following:
•
•
Release 7.7.0 and higher
–
Recovery Guide: CPS-UCSM4-1RU-K9 and CPS-UCSM4-2RU-K9, page 10-1
–
Recovery Guide: CPS-UCS-1RU-K9 and CPS-UCS-2RU-K9, page 9-1
Cisco Video Surveillance Install and Upgrade Guide, Release 7.6
•
•
•
•
Cisco Video Surveillance Manager Recovery Guide, Release 7.5
Cisco Video Surveillance Manager Recovery Guide, Release 7.0.1 and 7.2
Cisco Video Surveillance Manager Recovery Guide (Cisco MSP Platform), Release 7.0.0
Release 6.3.2
—Cisco Physical Security Multiservices platform servers (CIVS-MSP-1RU,
CIVS-MSP-2RU and CIVS-MSP-4RU)
Cisco Video Surveillance Manager: Install and Upgrade Guide
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Recovering or Reinstalling the Factory Image
Chapter 1 Overview
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2
Deploying a Physical Cisco VSM Server
There are two ways to deploy a new Cisco VSM server:
• Physical server—Cisco VSM is pre-installed on new installations of the Cisco Connected Safety and
Security UCS Platform Series servers when ordered with the Cisco VSM software installed. See the
Cisco Connected Safety and Security UCS Platform Series User Guide .
• Virtual Machine—see the Cisco Video Surveillance Virtual Machine Deployment and Recovery
Guide for UCS Platforms .
To deploy Cisco VSM on a physical server, refer to the following topics:
•
•
Install a Physical Cisco VSM Server: Summary Steps, page 2-1
Complete the Initial Setup Wizard, page 2-2
Install a Physical Cisco VSM Server: Summary Steps
Procedure
Step 1
Step 2
Step 3
Order and install the physical Cisco Connected Safety and Security UCS series server as described in the Cisco Physical Security UCS Platform Series User Guide .
Continue to
Complete the Initial Setup Wizard, page 2-2
to perform the one-time Cisco VSM setup.
Refer to the Cisco Video Surveillance Operations Manager User Guide for additional configuration and operation tasks.
Cisco Video Surveillance Manager: Install and Upgrade Guide
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Chapter 2 Deploying a Physical Cisco VSM Server
Complete the Initial Setup Wizard
Complete the Initial Setup Wizard
When you access a Cisco VSM server for the first time (by entering the IP address or hostname in a web browser), you are automatically redirected to Initial Setup Wizard (
Figure 2-1 Initial Setup Wizard
From here, follow the on-screen prompts to enter or accept the basic settings such as the server services,
NTP source, and network settings. You may be prompted to restart the server services when the wizard is complete to activate the changes.
•
•
•
Some fields require server services to restart when the wizard is complete.
—Appears when a step is completed.
Click Back to return to the previous step to revise or correct entries, if necessary.
Note This wizard only appears once. Future log-ins display the Management Console or the Cisco VSM
Operations Manager.
Procedure
Step 1
Step 2
Launch Internet Explorer on your Windows computer.
See the Cisco Video Surveillance Monitoring Workstation Performance Baseline Specification for the complete workstation requirements.
Enter the server URL.
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Chapter 2 Deploying a Physical Cisco VSM Server
Complete the Initial Setup Wizard
The syntax is: http:// <server-ip-address or hostname> /vsmc/ , where the server address is one of the following:
Platform
Physical servers
Virtual Machines:
Cisco Unified Computing System
(Cisco UCS) platform
Server Address
The default (factory) static IP address is 192.168.0.200
For example, the URL is http://192.168.0.200/vsmc/
The Cisco VSM server includes two network ports with the following default configuration:
•
•
Eth0 port—static IP address 192.168.0.200
Eth1 port— DHCP
See the “Configuring the Network Settings” section of the
Cisco Video Surveillance Virtual Machine Deployment and
Recovery Guide for UCS Platforms for more information.
Step 3 Enter the Cisco VSM Management Console password.
Platform
Physical servers
Virtual Machine—Cisco USC platform
Username / Password
• The default username localadmin is read-only and cannot be changed.
•
•
The default password is secur4u .
The default username localadmin is read-only and cannot be changed.
• A new password is entered during the VM setup.
See the “Changing the Default Password” section of the
Cisco Video Surveillance Virtual Machine Deployment and
Recovery Guide for UCS Platforms for more information.
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Click Log In .
Enter and re-enter a new password.
When the Initial Setup Wizard appears, select the Services that will run on the server, and click Next .
See the “Understanding Server Services” section in the Cisco Video Surveillance Management Console
Administration Guide for more information.
Revise the NTP server and timezone, if necessary, and click Next .
See the “NTP Information” section in the Cisco Video Surveillance Management Console
Administration Guide for more information.
Enter the Network Information (IP address used by network cards), if necessary, and click Next .
See the Cisco Video Surveillance Management Console Administration Guide for more information.
Click Finish and wait for the Wizard results to appear.
Click Reboot , Restart , or Close when prompted.
Restarting services can take up to 90 minutes or more depending on number of devices managed by the
Operations Manager and Media Server. Installed products will be offline during this time.
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Chapter 2 Deploying a Physical Cisco VSM Server
Complete the Initial Setup Wizard
Step 11 (Optional) Re-login to the Management Console, if necessary, to perform additional configuration or administrative tasks. a.
b.
Re-login when prompted.
(Firefox browser only) Click Get Certificate , when prompted.
Figure 2-2 Firefox Browsers: Get Certificate Prompt
Step 12
See the Cisco Video Surveillance Management Console Administration Guide for more information.
(Recommended) Use the Operations Manager browser-based interface for most additional tasks, including server upgrades, network and NTP settings, and other tasks. See the Cisco Video Surveillance
Operations Manager User Guide for more information.
Related Documentation:
• Cisco Video Surveillance Management Console Administration Guide
• Cisco Video Surveillance Operations Manager User Guide
• Cisco Video Surveillance Virtual Machine Deployment and Recovery Guide for UCS Platforms
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System Software: Direct Upgrades
Direct upgrades can be performed when upgrading from an existing server that uses the previous 2 releases. For example, you can upgrade to Cisco VSM Release 7.11.1 from 7.10 or 7.9.
To upgrade from a Cisco VSM release more than 2 releases old, see
System Software Upgrade: Restore from an Older Release .
Use this guide to update the system software on all servers, including the Operations Manager server and any additional servers (such as Media Servers or Metadata servers).
Note The Software Management page described in this document is supported in Cisco VSM Operations
Manager release 7.5 and higher. For earlier releases, see the Cisco Video Surveillance Operations
Manager User Guide for your release.
Contents
Refer to the following topics for more information:
•
•
•
•
•
Upgrade Procedure Overview, page 3-2
Server Upgrade Sequence, page 3-4
Upgrading the Federator Server System Software, page 3-5
•
•
•
System Software Upgrade Procedure, page 3-5
Recovering From a Failed Upgrade, page 3-12
Deleting a Software Pack File, page 3-13
Related Information
•
Understanding Cisco Video Surveillance Software, page 1-5
Cisco Video Surveillance Manager: Install and Upgrade Guide
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Chapter 3 System Software: Direct Upgrades
Overview
Overview
If using an older version of Cisco VSM, you may need to upgrade to a recent version first. See the
Release Notes for Cisco Video Surveillance Manager for your release for more information.
Upgrade Notes
•
•
Release 7.5 and later—Use the Software Management page on the browser-based Operations
Manager to upgrade all of the servers in your deployment.
Release 7.2 and earlier—Upgrade to a recent release first, and then upgrade to the latest release. See the Release Notes for Cisco Video Surveillance Manager for more information.
Note Upgrades from Release 7.2 and earlier are performed using the Management Console. See
Cisco Video Surveillance Management Console Administration Guide for your release.
•
•
Clear the cache in each user’s web browser after upgrading Cisco VSM. If not cleared, the browser may attempt to use outdated content and display the error message “Operation failed: Authentication failed, this request is not allowed” until the page is refreshed.
Always upgrade using the Cisco VSM user-interfaces. Do not perform the upgrade using the Linux
CLI.
Platform Notes
See the Release Notes for Cisco Video Surveillance Manager for information about the server platforms supported by your release.
Upgrade Procedure Overview
To upgrade the servers in your deployment:
1.
Upload the software upgrade image to the Operations Manager.
2.
Copy that software to the other servers that are managed by the Operations Manager. You can upload a single image for each operating system (OS), such as Red Hat or SUSE, but all servers must be upgraded to the same Cisco VSM release.
3.
4.
After the software upgrade image is uploaded, install in first on the Operations Manager server, and
then on the additional servers as described in Server Upgrade Sequence, page 3-4
.
After the servers are upgraded, you must upgrade the cameras, encoders, and monitoring workstations (PCs) to the supported release. See
Upgrading an Existing System, page 1-3 .
Note The Software Management feature is supported in Cisco VSM release 7.5 and higher.
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Chapter 3 System Software: Direct Upgrades
Upgrade Procedure Overview
Figure 3-1 describes the main elements used to manage system software. See the
Upgrade Procedure” section on page 3-5 for more detailed instructions.
Figure 3-1 Software Management
3
4
1 Filters used to narrow the displayed servers.
Select the filers and click Search . Leave all fields blank to find all servers.
2 • Manage —Used to upload the new software upgrade .zip package to the Operations Manager server.
• Software Pack Upgrade —Displays the servers discovered when you click Search (use filters to narrow the results).
– Click Copy To Server to copy new software files from the Operations Manager server to the selected servers.
You can copy the upgrade package to the servers before upgrading.
Tip
– Click Install to install the software on the selected servers.
See the
“System Software Upgrade Procedure” section on page 3-5
for more information.
The servers included in the search.
The software packages installed on the selected server.
Note All required packages are included in the system software
.zip installation file. The packages cannot be installed individually.
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Chapter 3 System Software: Direct Upgrades
Server Upgrade Sequence
Server Upgrade Sequence
Cisco VSM servers should be upgraded in the following recommended order (depending on server type) to maximize access to video, minimize downtime, and ensure the integrity of video and configuration data.
1.
Federator server
2.
3.
4.
5.
Operations Manager server
Map Server (if installed as a stand-alone server)
Failover Media Servers
Primary Media Servers
6.
7.
a.
Servers acting as Dynamic Proxy servers b.
Servers not acting as Dynamic Proxy servers c.
Redundant Media Servers
Long-term Storage Media Servers
Metadata Server
Usage Notes
•
•
•
•
•
•
•
A minimum amount of disk space is required on the Cisco VSM server. See Upgrade Fails Due To
Insufficient Disk Space, page 12-2 for more information.
After upgrading the Cisco VSM system software, Cisco VSM Operations Manager users should clear their web browser cache. If the cache is not cleared, each page will display the error message
“Operation failed: Authentication failed, this request is not allowed” until the page is refreshed.
The Operations Manager and all associated servers must run the same system software version.
The Operations Manager server must be in maintenance mode to perform the update (click the pencil icon in the title bar to turn maintenance mode on or off). The icon is grey when maintenance mode is on, meaning most user configuration will be rejected (only video access, system tasks, and logging are allowed).
You must obtain and upload the correct software image for the OS running on each of the servers in your deployment. For example, if the Operations Manager server is running SLES10, but the Maps
Server is running RHEL6, you must obtain and upload both files. When the files are copied from the
Operations Manager to the server, the server OS is detected and the appropriate software image is transferred (as long as it is available on the Operations Manager).
The SLES10, RHEL5, and RHEL6 operating systems (OS) are used with Cisco VSM, with the following exceptions:
–
–
For VSM 7.9, only RHEL5 and RHEL6 are supported
For VSM 7.10 and later, only RHEL6 is supported
Only one software file per OS can be present on the server. If a new software file is uploaded, then the old file for that OS is deleted.
To update a Federator server, log in to the Federator server.
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Upgrading the Federator Server System Software
•
•
•
•
•
•
To repair or restore the Cisco VSM system software, see the Cisco Video Surveillance Manager
Recovery Guide for your hardware platform. For VM installations, see the Cisco Video Surveillance
Virtual Machine Deployment and Recovery Guide for UCS Platforms ).
Upgrading the server software may also require camera or encoder firmware upgrades. Failure to upgrade device firmware can cause camera failure after the server upgrade is complete.
– See the Release Notes for Cisco Video Surveillance Manager for information on the supported firmware versions.
– See the
“Upgrading Cisco Camera and Encoder Firmware” section on page 6-1
instructions to upgrade Cisco device firmware.
In rare scenarios, a PC workstation firewall can cause the upgrade process to fail. If this occurs, temporarily disable the workstation firewall software until the upgrade is complete.
The server upgrade process automatically restarts server services.
Installation is supported only if the RAID is in a non-bad, non-failed state.
See
Upgrading Language Packs, page 8-1 to manage the language packs on servers in your
deployment.
Upgrading the Federator Server System Software
To update a Federator server, log in to the Federator server Management Console and use the Server
Upgrade feature.
• Go to Operations > Management Console to launch the Management Console.
• See the Cisco Video Surveillance Management Console Administration Guide for more information.
See your system administrator for login information.
For all other server types, use the following
System Software Upgrade Procedure, page 3-5
.
System Software Upgrade Procedure
Use the following procedure to upgrade all of the servers (except the Federator server) in a deployment to the same Cisco Video Surveillance Manager release. See
Server Upgrade Sequence, page 3-4 for the
order in which the upgrade should be performed (by server type).
You can upload the server software to all servers before performing the upgrade.
Note Each Cisco VSM server must have enough disk space to hold the upgrade files. See
Fails Due To Insufficient Disk Space, page 12-2 for more information.
Procedure
Step 1 Obtain the new software pack from the Cisco website.
• You must obtain and upload the correct software image for the OS running on each of the servers in your deployment. See the
“Usage Notes” section on page 3-4
for more information.
See the following for more information:
•
Downloading Cisco Software, Firmware and Driver Packs, page 1-12.
Cisco Video Surveillance Manager: Install and Upgrade Guide
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Chapter 3 System Software: Direct Upgrades
System Software Upgrade Procedure
Step 2
Step 3
Step 4
• Release Notes for Cisco Video Surveillance Manager
Log in to the Cisco VSM Operations Manager.
• You must belong to a User Group with manage permissions for Servers and Encoders . For more information, see the Cisco Video Surveillance Operations Manager User Guide .
Click the pencil icon in the title bar to place the server in maintenance mode.
• The icon is grey when maintenance mode is on, meaning most user configuration will be rejected
(only video access, system tasks, and logging are allowed).
• Maintenance mode locks the server configuration so configuration changes cannot be made by other users. This keeps the server config in a stable state during the upgrade.
Upload the new software file(s) to the Operations Manager server.
Only one software file for each server operating system (OS) can be present on the server. If a new software file is uploaded, then the old file for that OS is deleted. See the
“Usage Notes” section on page 3-4 for more information.
a.
Select System Settings > Software Management (
Figure 3-2 Display the Server to Upgrade b.
c.
d.
(Optional) Select the search filter(s), such as location or status.
Click Search to display the list of servers according to the filters. All servers are displayed if no filters are selected.
Select the Manage tab (
). The Manage tab appears only after a server is selected.
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Chapter 3 System Software: Direct Upgrades
Figure 3-3 Display the Server to Upgrade
System Software Upgrade Procedure
Step 5 e.
f.
Click Add .
In the pop-up window, click and select a valid
.zip software pack file from a local or network disk. For example:
Cisco_VSM-7.6.0-1-sles10.zip
Click OK .
g.
h.
Wait for the software file to upload to the Operations Manager server. The filename will be displayed in the Software Pack list (
Copy the upgrade software to the other servers that are managed by the Operations Manager
(
).
Copying the software files to the other servers allows those servers to be upgraded. You can copy the software to the servers without installing it. This allows you to stage the software on all of the servers before performing the upgrade.
Cisco Video Surveillance Manager: Install and Upgrade Guide
3-7
System Software Upgrade Procedure
Figure 3-4 Copy the Software to the Additional Servers
Chapter 3 System Software: Direct Upgrades c.
d.
a.
b.
e.
f.
Select the Software Pack Upgrade tab.
Make sure that maintenance mode is on (the icon is grey when maintenance mode is on).
(Optional) Use the filters to narrow the list of servers.
Click Search to display the list of servers according to the filters. All servers are displayed if no filters are selected.
Click Copy To Server (
Figure 3-4 ) to copy the new server software from the Operations Manager
server to the selected server(s).
Wait for the file copy job to complete.
Note The server must have enough disk space to hold the upgrade files. See
Insufficient Disk Space, page 12-2 for more information.
Step 6 Install the new software on the Operations Manager server.
a.
b.
Verify that the correct software file for the Operations Manager OS is uploaded (see
and that maintenance mode is on (the icon is grey ).
Select the Operations Manager server from the Software Pack Upgrade tab. c.
d.
For example:
VsomServer
.
Click Install to install the system software package that was copied to the server.
Wait for a series of status messages to appear while the status server is prepared and the upgrade package is extracted and verified.
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System Software Upgrade Procedure e.
This can take a few minutes.
(Optional) Re-login, when instructed, using the localadmin username and password (the credentials used for the Cisco VSM Management Console) to view the Operations Manager upgrade status.
– Click OK when prompted to log in.
–
–
Enter the password for the localadmin username.
View the Operations Manager upgrade status (
Figure 3-5
Note To view this same status window for any server being upgraded to Release 7.6 or later, log in to the Cisco VSM Management Console. To view the upgrade status of additional servers using the
Operations Manager, open the server configuration page, select Status > Service Jobs and select
Upgrade Server from the menu (
Server Upgrade Status f.
g.
h.
Wait for the operation to complete and the server to restart. This can take up to 90 minutes (or less) depending on the server load.
Re-login to the Operations Manager, when instructed (you may need to refresh the browser to display the Operations Manager login page).
Continue to
to upgrade each additional server to the same version that is running on the
Operations Manager.
Note If the upgrade fails, see the
“Recovering From a Failed Upgrade” section on page 3-12 .
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Chapter 3 System Software: Direct Upgrades
System Software Upgrade Procedure
Step 7 Install the new software on the additional servers that are managed by the Operations Manager
(
a.
b.
c.
Re-login to the Operations Manager (you may need to refresh the browser to display the Operations
Manager login page).
Make sure that maintenance mode is on (the icon is grey when maintenance mode is on).
f.
g.
d.
e.
Verify that the software upgrade file was copied from the Operations Manager to the servers that will be upgraded, as described in
.
Select System Settings > Software Management .
Select the Software Pack Upgrade tab.
(Optional) Use the filters to narrow the list of servers.
h.
i.
Click Search to display the list of servers according to the filters. All servers are displayed if no filters are selected.
Select one or more servers from the list.
Click Install to install the system software package (
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Chapter 3 System Software: Direct Upgrades
Figure 3-6 Upgrading Additional Servers
System Software Upgrade Procedure j.
k.
l.
(Optional) In the Job window pop up window, click the “UPGRADE SERVER” link to view the job details.
Wait for up to 90 minutes for the upgrade job to complete and the server(s) to restart.
(Optional) View the upgrade job details ( Figure 3-7
):
– Go to Devices > Servers and select the server.
–
–
Select the Status tab.
Select the Service Jobs tab.
– Select the Upgrade server job type.
Cisco Video Surveillance Manager: Install and Upgrade Guide
3-11
Recovering From a Failed Upgrade
Figure 3-7 Server Upgrade Status
Chapter 3 System Software: Direct Upgrades
Note If the upgrade fails, see the
“Recovering From a Failed Upgrade” section on page 3-12
.
Step 8 Clear the cache in each user’s web browser. If not cleared, the browser may attempt to use outdated content and display the error message “Operation failed: Authentication failed, this request is not allowed” until the page is refreshed.
Recovering From a Failed Upgrade
If the upgrade fails or is interrupted, an error message (“work order file exists”) may appear when you attempt to perform the upgrade again. This can be caused by a corrupted or incomplete upgrade file.
To address this issue, do the following:
Procedure
Step 1
Step 2
Resolve the issue that caused the upgrade to fail. For example:
•
•
Make sure the upgrade file is complete and not corrupted. Re-download the file again, if necessary.
Make sure the upgrade can complete without interruption.
Log in to the Cisco VSM server that was being updated and execute the server clean-up script.
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Deleting a Software Pack File
Note This script cleans up the system so the upgrade can be attempted again. The script does not resolve the specific issue(s) that caused the upgrade failure. Resolve the cause of the upgrade failure first before attempting it again.
Step 3 a.
Log in using the localadmin username and password (the same credentials used to access the Cisco
VSM Management Console).
Enter the following command to perform the server cleanup: b.
[localadmin@linux:~ ]# sudo /usr/BWhttpd/bin/upgrade_cleanup.sh
Repeat the
System Software Upgrade Procedure, page 3-5 .
Deleting a Software Pack File
To delete a software pack that was copied to the Operations Manager server, do the following:
Step 1
Step 2
Step 3
Step 4
Select System Settings > Software Management . (
).
Select the Manage tab.
Select a software pack file name.
Click Delete .
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Deleting a Software Pack File
Chapter 3 System Software: Direct Upgrades
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4
System Software Upgrade: Restore from an Older
Release
This document describes how to upgrade servers to a Cisco VSM release that is more that 2 releases newer than the currently running system software. See the following for more information.
Tip To upgrade the system software from a server that is only 1 or 2 releases old, see
Note The Software Management page described in this document is supported in Cisco VSM Operations
Manager release 7.6 and higher. For earlier releases, see the Cisco Video Surveillance Operations
Manager User Guide for your release.
Contents
Refer to the following topics for more information:
•
•
•
•
•
•
Server Upgrade Sequence, page 4-2
Upgrade Procedure Summary, page 4-3
Backup the Existing Server, page 4-4
Restore the Backup to a New Server, page 4-6
–
Restore a Federator, Standalone VSOM, Map or Metadata Server, page 4-6
–
–
Restore a Standalone Media Server, page 4-8
Restore VSOM High Availability (VSOM HA) Servers, page 4-9
–
Restore a Co-located Server (VSOM with Media Server), page 4-10
Related Information
• Cisco Video Surveillance Management Console Administration Guide
• Release Notes for Cisco Video Surveillance Manager
Cisco Video Surveillance Manager: Install and Upgrade Guide
4-1
Chapter 4 System Software Upgrade: Restore from an Older Release
Upgrade Methods
Upgrade Methods
Table 4-1 Upgrade Methods
Upgrading From...
Upgrade Method More Information
From the previous 2 releases Directly upgrade the system software on the server
System Software: Direct Upgrades
Release 7.6 and later Backup and restore to a new server
(except for 2 most recent releases)
Release 7.2 and earlier
For example, backup the configuration and data from a release 7.8 server and restore it to a new Release
7.11.1 server.
For older releases, first upgrade to 7.6 then use the instructions in this chapter to upgrade to latest version.
(this chapter)
See the following for your release:
•
•
Cisco Video Surveillance
Management Console
Administration Guide
• Release Notes for Cisco Video
Surveillance Manager
Prerequisites
•
•
•
•
Before you backup the old server, create a new Cisco VSM server running Release 7.11.1 with same role (that is running on old server) enabled. See
Understanding Server Services, page 1-8 .
For example, to backup and restore an Operations Manager server, you must first enable the VSOM service on the new physical or virtual machine.
The new and old servers must be on the same subnet.
Upgrading the server software may also require camera or encoder firmware upgrades. Failure to upgrade device firmware can cause camera failure after the server upgrade is complete.
–
–
See the Release Notes for Cisco Video Surveillance Manager for information on the supported firmware versions.
See the
“Upgrading Cisco Camera and Encoder Firmware” section on page 6-1 instructions to
upgrade Cisco device firmware.
IPTables Rules: Backup and restore does not work for IPTables rules. If you have custom rules in your Cisco VSM environment, create a backup of the IPTables rules on the older server and restore it on the server running the new Cisco VSM release.
Server Upgrade Sequence
Cisco VSM servers should be upgraded in the following recommended order (depending on server type) to maximize access to video, minimize downtime, and ensure the integrity of video and configuration data.
1.
Federator server
2.
Operations Manager server(s)
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Upgrade Procedure Summary a.
Stand alone Operations Manager server b.
Co-located server (Operations Manager server Media Server)
For Operations Manager server high availability (HA): 3.
6.
7.
a.
Master server b.
c.
Peer server
Upgrade the Media Servers that will be used for the HA split-brain configuration one at a time.
Note: Cisco VSM Release 7.11.1 and higher requires at least one Media Server for Operations
Manager HA (split brain configuration). If all split-brain Media Servers are down, both Master and Peer servers will go into standby mode. When upgrading split-brain Media Servers, always make sure one split brain Media Server is up and running. See the Cisco Video Surveillance
Operations Manager User Guide for more information.
Primary Media Servers 4.
5.
Servers acting as Dynamic Proxy servers
Redundant Media Servers
Failover Media Servers
Long-term Storage Media Servers 8.
9.
10.
Map Server (if installed as a stand-alone server)
Metadata Server
Upgrade Procedure Summary
If the servers in your deployment are running system software more than 2 releases older than the current release, use the backup and restore method described in this document. For example, backup a release
7.8 server and restore it to a new Release 7.11.1 server.
Important: Upgrade all servers according to the
1.
Install a new physical or virtual server running the latest Cisco VSM release.
2.
3.
Backup the old server configuration and data.
On the new server, restore server services backup file (such as Federator, VSOM, Media Server, Map or Metadata).
4.
5.
– Uncheck the option Include System Configuration . This option must be deselected for server services restore.
On the new server, restore the CDAF backup files.
– Check the option Include System Configuration . This will change the IP address and other network configurations to the same as the old server.
After the servers are upgraded, you must upgrade the cameras, encoders, and monitoring workstations (PCs) to the supported release. See
Upgrading an Existing System, page 1-3
.
Note This method is supported when upgrading to Cisco VSM Release 7.11.1 or later.
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Chapter 4 System Software Upgrade: Restore from an Older Release
Backup the Existing Server
Backup the Existing Server
To backup an earlier Cisco VSM release, such as 7.6.0, 7.7.0, 7.8.0:
Figure 4-1
Step 1
Step 2
Step 3
Login to the Cisco VSM Management Console (see the Cisco Video Surveillance Management Console
Administration Guide ).
Go to Backup and Restore and click Backup Now (
).
Enter the following settings: a.
Destination: On Remote b.
c.
Type: Configuration Plus Historical Data
FTP/SFTP server details: Enter the protocol, IP address, username, password and PATH according the FTP server configuration.
Backup to Remote
Step 4 d.
Click Test to test the connection. If the connection is successful click OK .
Backup files are cerated in the following format: one file is for the Management Console role, and the remaining files are for the server services, such as Operations Manager (VSOM), Media Server, Map
Server, etc. that are currently active on the machine.
File name format: <server_role>_<server_name>_backup_config_date.tar.gz
Example: CDAF_MyMediaServer_backup_config_20180117_00005000.tar.gz
The below table shows example backup file names,
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Backup the Existing Server
Table 4-2 Example Backup Filenames
Server Roles
Standalone VSOM
Co-located VSOM with Media Server
Primary Media Server
Co-located VSOM and Primary Media
Server with Map Server
Co-located VSOM Server with Map
Server
Failover Media Server
Redundant Media Server
LTS
Map Server
MetaData Server
Example File Names
CDAF_<server_name>_backup_config_date.tar.gz
VSOM_<server_name>_backup_config_date.tar.gz
CDAF_<server_name>_backup_config_date.tar.gz
VSOM_<server_name>_backup_config_date.tar.gz
VSMS_<server_name>_backup_config_date.tar.gz
CDAF_<server_name>_backup_config_date.tar.gz
VSMS_<server_name>_backup_config_date.tar.gz
CDAF_<server_name>_backup_config_date.tar.gz
VSMS_<server_name>_backup_config_date.tar.gz
VSOM_<server_name>_backup_config_date.tar.gz
GIS_geoserver_<server_name>_backup_config_date.tar.gz
CDAF_<server_name>_backup_config_date.tar.gz
VSOM_<server_name>_backup_config_date.tar.gz
GIS_geoserver_<server_name>_backup_config_date.tar.gz
CDAF_<server_name>_backup_config_date.tar.gz
VSMS_<server_name>_backup_config_date.tar.gz
CDAF_<server_name>_backup_config_date.tar.gz
VSMS_<server_name>_backup_config_date.tar.gz
CDAF_<server_name>_backup_config_date.tar.gz
VSMS_<server_name>_backup_config_date.tar.gz
CDAF_<server_name>_backup_config_date.tar.gz
GIS_geoserver_<server_name>_backup_config_date.tar.gz
CDAF_<server_name>_backup_config_date.tar.gz
METADATASERVICE_<server_name>_backup_config_date.tar.gz
Step 5
Step 6
All files are saved in the directory path configured for the FTP/SFTP server.
In the Management Console, go to Jobs and verify that the backup job was successfully completed. Also verify that the backup files were created on the remote FTP server.
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Chapter 4 System Software Upgrade: Restore from an Older Release
Restore the Backup to a New Server
Restore the Backup to a New Server
Restore a Federator, Standalone VSOM, Map or Metadata Server
Use these instructions to restore the following Cisco VSM servers:
•
•
•
•
Federator
Standalone VSOM
Standalone Map
Standalone Metadata Server
Procedure
Figure 4-2
Step 1
Step 2
Step 3
Step 4
Before you begin, backup the server as described in
Backup the Existing Server, page 4-4 .
Power off the old server.
Login to the Cisco VSM Management Console on the new server (running the new Cisco VSM release).
On the new server, restore the server services backup file (such as Federator, VSOM, Map or Metadata). a.
Click Backup and Restore and select Add > From Remote (
Restore From Remote b.
c.
Enter the FTP/SFTP server details and location where the backup is stored.
Click List (
).
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Chapter 4 System Software Upgrade: Restore from an Older Release
Figure 4-3 Restore Backup Files
Restore the Backup to a New Server
Figure 4-4 f.
g.
d.
e.
Select the backup files generated during the backup process and click Add .
Wait for the backup files to be copied from the FTP/SFTP server to the local machine. These files will be listed in the Backup Files field.
From the Backup Files list, select the correct file and click Restore .
Uncheck Include System Configuration and click OK
).
Restore From Backup h.
Wait for the server Restore operation to complete.
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Chapter 4 System Software Upgrade: Restore from an Older Release
Restore the Backup to a New Server
Step 5
Step 6
On the new server, restore the CDAF backup file.
a.
b.
Log in to the Management Console on the new server.
Click Backup and Restore and select the backup file for the server service, such as Operations
Manager to Maps.
c.
d.
Click Restore .
Check the option Include System Configuration and click OK .
Selecting this option will change the IP address and other network configurations to the same as the old server.
Log in again the new server using old IP address.
e.
View the log files to verify that the restore process was successfully completed. For example for a
Federator server, check /usr/BWhttpd/logs/vsf_be/vsf_be.log
. For the Console, check
/usr/BWhttpd/logs/cdaf_be/cdaf_restore.log
.
Restore a Standalone Media Server
Use these instructions to restore the following Cisco VSM servers:
• Standalone Media Server
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Before you begin, backup the server as described in
Backup the Existing Server, page 4-4 .
After the backup is complete, shutdown all Cisco services using the command service cisco stop .
Copy all .smd files from the media repository to new Media Server machine.
Power off the old server.
On the new server, restore the Media Server backup files to the new server.
a.
b.
Login to the Cisco VSM Management Console on the new server (running the new Cisco VSM release).
Click Backup and Restore and select Add > From Remote (
e.
f.
c.
d.
Enter the FTP/SFTP server details and location where the backup is stored.
Click List (
).
Select the backup files generated during the backup process and click Add .
Wait for the backup files to be copied from the FTP/SFTP server to the local machine. These files will be listed in the Backup Files field.
g.
h.
From the Backup Files list, select the Media Server file and click Restore .
Uncheck Include System Configuration and click OK (
On the new server, restore the CDAF backup files to the new server.
i.
Log in again to the Management Console on the new server.
j.
k.
Click Backup and Restore and select the CDAF backup file.
Click Restore .
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Restore the Backup to a New Server
Step 7 l.
Check the option Include System Configuration and click OK . m.
This will change the IP address and other network configurations to the same as the old server.
Log in again the new server using old IP address.
View the log files to verify that the restore process was successfully completed. For example for a Media
Server server, check /usr/BWhttpd/logs/dbRestoreLog.txt
. For CDAF, check
/usr/BWhttpd/logs/cdaf_be/cdaf_restore.log
.
Restore VSOM High Availability (VSOM HA) Servers
To restore a VSOM HA setup:
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Backup the Master VSOM server.
Backup the Peer VSOM server.
Power off the Master and Peer servers.
Create a new VSOM server and restore the Master server backup on the new server.
Create a second new VSOM server and restore the Peer server backup on the new server.
Perform the Replace HA configuration operation on the Master server: a.
Log in to the Operations Manager using the virtual IP address / hostname.
b.
Click the pencil icon in the top right to turn maintenance mode ON.
– The icon is grey when maintenance mode is ON.
c.
d.
e.
Select System Settings > Servers .
Select the Master server from the list.
Select the VSOM High Availability tab.
Select Device Settings > Replace HA Configuration . h.
i.
f.
g.
Click OK and wait for the job to complete.
Select the server Status tab to verify that the problem is resolved.
On the Master server, click the grey pencil icon in the title bar to turn maintenance mode OFF.
– The icon is yellow when maintenance mode is off, meaning user configuration changes can be saved.
Backup the splitbrain Media Server and restore it on the new Media Server.
Note Starting with Cisco VSM 7.11, at least one split brain Media Server. is mandatory for a VSOM HA setup.
If all splitbrain media servers are down both Master and Peer server will go in standby mode. So while upgrading splitbrain media servers always make sure any one split brain media server is up and running.
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Chapter 4 System Software Upgrade: Restore from an Older Release
Restore the Backup to a New Server
Restore a Co-located Server (VSOM with Media Server)
Use these instructions to restore the following Cisco VSM servers:
• Co-located server (Operations Manager and Media Server)
Similar steps can be used to upgrade other co-located servers such as a co-located server with VSOM,
Primary Media Server, and Map Server, or a co-located VSOM Server with Map Server.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Before you begin, backup the server as described in
Backup the Existing Server, page 4-4 .
Copy all recording from the media repository to new Media Server machine.
Power off the old server.
Restore the VSOM backup files to the new server.
a.
Login to the Cisco VSM Management Console on the new server (running the new Cisco VSM release).
b.
c.
d.
e.
f.
Click Backup and Restore and select Add > From Remote (
Enter the FTP/SFTP server details and location where the backup is stored.
Click List
Select the
(
VSOM
).
backup files generated during the backup process and click Add .
Wait for the backup files to be copied from the FTP/SFTP server to the local machine. These files will be listed in the Backup Files field.
From the Backup Files list, select the VSOM file and click Restore .
g.
h.
i.
Uncheck Include System Configuration and click OK (
Log in again to the Management Console on the new server.
Repeat Step 4 to restore the Media Server backup files to the new server.
• Be sure to uncheck Include System Configuration and click OK
).
Repeat Step 4 to restore the CDAF backup files to the new server.
• Be sure to check Include System Configuration and click OK .
• j.
This will change the IP address and other network configurations to the same as the old server.
Log in again the new server using old IP address.
View the log files to verify that the restore process was successfully completed. For example for a co-located server, check
/usr/BWhttpd/logs/vsom_be/vsom_be.log
. For CDAF, check
/usr/BWhttpd/logs/cdaf_be/cdaf_restore.log
.
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5
Installing and Upgrading Driver Packs
Device driver packs are the software packages used by Media Servers and the Operations Manager to interoperate with video devices. Driver packs are included with the Cisco VSM software, or may be added to a server to support new devices.
• Install new driver packs to add support for additional devices.
• Upgrade existing driver packs to enable support for new features.
Refer to the following topics for more information:
•
•
•
Driver Pack Upgrade Procedure, page 5-3
Tip See the
“Understanding Cisco Video Surveillance Software” section on page 1-5
for descriptions of the different software types.
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Chapter 5 Installing and Upgrading Driver Packs
Overview
Overview
Figure 5-1
describes the main elements used to manage driver pack software. See the
Upgrade Procedure” section on page 5-3
for more information.
Manage Drivers
3
3
1 Filters used to narrow the displayed servers.
Select the filers and click Search . Leave all fields blank to find all servers.
2 • Manage —Used to copy new driver packs to the Operations Manager server.
• Driver Pack Upgrade —Displays the servers discovered when you click Search (use filters to narrow the results).
– Click Copy To Server to copy new driver files from the Operations Manager server to the selected servers.
– Click Install to install all copied driver pack files on the selected servers.
Tip
See the “Driver Pack Upgrade Procedure” section on page 5-3 for more information.
The servers included in the search.
The driver packs installed for the selected server.
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Chapter 5 Installing and Upgrading Driver Packs
Usage Notes
Usage Notes
•
•
•
•
•
When updating or installing a driver pack, you first install the file on the Operations Manager, and then on the Media Servers that support the cameras or encoders. You can install the new version on all Media Servers, or only the Media Server(s) that support the affected devices. If the driver pack version is different on the Media Servers in your deployment, a driver pack mismatch error can occur:
– A warning message appears if the driver pack is different on the Media Servers but the functionality or compatibility of the system is not impacted. Cameras and encoders can be configured and operate normally.
– A critical message appears if the driver pack mismatch will impact the functionality or compatibility between the Operations Manager, Media Servers, and the video device. The upgrade is not allowed. Camera and encoder templates cannot be revised until the same driver pack version is installed on all Media Servers.
When driver packs are updated on Cisco VSM release 7.6 and later, only cameras and encoders using that driver pack are restarted. The Media Server and other devices are not affected.
The driver pack file format is .zip
. For example: dp_cisco-2.0-28d_7.2.0-12d_sles10-sp1.zip
See the Release Notes for Cisco Video Surveillance Manager for information on the supported driver packs in your release.
Driver packs can only be upgraded. They cannot be downgraded.
Driver Pack Upgrade Procedure
Step 1
Step 2
Step 3
Obtain the new driver pack from the Cisco website.
See the following for more information:
•
•
Downloading Cisco Software, Firmware and Driver Packs, page 1-12.
Release Notes for Cisco Video Surveillance Manager
Select System Settings > Driver Pack Management
).
Display the servers to be upgraded.
a.
(Optional) Select the filter(s) to display specific servers.
Step 4
Tip All servers are displayed if no filters are selected. b.
a.
b.
c.
Click Search to display the list of servers according to the filters.
c.
Select a server to display the driver packs installed on that server.
Upload a new driver pack software file to the Operations Manager server.
Select the
Click Add .
Manage tab (
d.
In the pop-up window, click and select a valid .zip driver pack file from a local or network disk. For example: dp_sony-2.0-15d_7.6.0-035d.zip
Click OK .
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5-3
Chapter 5 Installing and Upgrading Driver Packs
Driver Pack Upgrade Procedure
Step 5 e.
Wait for the drivers to upload to the Operations Manager server.
The driver pack status is “Not Installed”.
Copy the new driver packs from the Operations Manager server to the other servers.
Note Copying the driver packs to the other servers allows the Media Servers to be upgraded.
c.
a.
a.
b.
Select the Driver Pack Upgrade
).
Select one or more servers.
Click Copy To Server .
Select the Manage tab.
Note You can copy the driver packs to the servers without installing them. This allows you to stage the software on a server without performing the upgrade, if necessary.
Step 6 Install the new driver packs on the servers.
Note Copying the driver packs to the other servers allows the Media Servers to be upgraded.
a.
b.
Select one or more servers from the Driver Pack Upgrade tab.
Click Install to install all driver packs that were copied to the server.
Driver packs can only be upgraded. They cannot be downgraded.
Caution Do not refresh the browser while the driver installation is in progress.
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Upgrading Cisco Camera and Encoder Firmware
Firmware for Cisco cameras and encoders can be upgraded using the Operations Manager as described in the following procedure. You can upgrade a single device, or multiple devices at a time.
Refer to the following topics for more information:
•
•
•
•
•
Firmware Management Overview, page 6-2
Upgrade the Cisco Device Firmware, page 6-3
Note Firmware for non-Cisco cameras is upgraded using a direct connection and the device user interface. See the device documentation to upgrade or downgrade the device firmware directly on the device.
Cisco Video Surveillance Manager: Install and Upgrade Guide
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Chapter 6 Upgrading Cisco Camera and Encoder Firmware
Firmware Management Overview
Firmware Management Overview
describes the main elements used to manage firmware. See the
Firmware” section on page 6-3 for more information.
Figure 6-1 Firmware Management
3
4
1
2
Camera and Encoder tabs—Click to select the device type you want to manage.
Device filters—Select a Make/Model to enable the other filter fields and manage the device firmware.
Manage—Used to upload firmware images to the server, which can them be installed on the camera or encoder.
Firmware Upgrade—Used to upgrade specific devices that were discovered using the filter search.
Tip See the
“Understanding Cisco Video Surveillance Software” section on page 1-5 for information about
firmware, driver packs and system software.
Usage Notes
•
•
Upgrade firmware for non-Cisco devices using a direct connection. See device documentation for more information.
The Cisco devices must be available on the network and enabled in Cisco VSM. If the device is not available to Cisco VSM, connect directly to the device and upgrade the drivers (see the device documentation for instructions).
Cisco Video Surveillance Manager: Install and Upgrade Guide
6-2
Chapter 6 Upgrading Cisco Camera and Encoder Firmware
Before You Begin
•
•
•
•
•
•
•
The firmware image file must be a valid file format. Because the file format is different for each camera vendor, the Operations Manager will initially accept any file format, even if invalid.
However, invalid files will cause the upgrade or downgrade to fail after 2-3 minutes.
The upgrade can fail if device configuration changes are in process when the upgrade begins. If a device configuration is started during the upgrade, then the configuration change can fail. To avoid this, verify that no device configuration changes are running or started during the firmware upgrade
(open the device Status page; the Jobs in Progress field should be No ).
The firmware version column in the Manage tab is only shown after the firmware has been applied to a set of devices.
Each Media Server can update five devices at a time.
Only one upgrade can be executed at a time. Wait until all devices are upgraded before initiating a new request.
The vendor and device list includes the models that support firmware upgrades using the Operations
Manager.
To downgrade device firmware, select a previous version (the device must support downgrades).
Before You Begin
Before you begin, obtain the driver firmware for your device(s).
•
•
To obtain firmware for Cisco devices, see
.
Downloading Cisco Software, Firmware and Driver Packs,
To obtain firmware for non-Cisco products, go to the product website or contact your sales representative.
• Verify that the firmware version is supported for your Cisco Video Surveillance Manager version.
See the Release Notes for Cisco Video Surveillance Manager.
Upgrade the Cisco Device Firmware
Step 1
Step 2
Step 3
Step 4
Download the firmware image from the Cisco website or device manufacturer.
See the following for more information:
•
•
Downloading Cisco Software, Firmware and Driver Packs, page 1-12.
Release Notes for Cisco Video Surveillance Manager
Choose System Settings > Firmware Management .
• You must belong to a User Group with manage permissions for Cameras and Images .
Select the camera or encoder tab (
).
Use the filters to select camera (
a.
b.
c.
d.
Select a Make/Model from the Filters to enable the other fields and the
Expand the Make/Model .
Click the entry field.
Select the camera model from the pop-up list.
Search button
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Chapter 6 Upgrading Cisco Camera and Encoder Firmware
Upgrade the Cisco Device Firmware
Step 5
Step 6 e.
Select additional filter criteria, if necessary.
f.
Click Search .
(Optional) Add additional filter criteria to refine the search.
You can also click the Make/Model . field again to add additional device models.
Add the firmware images (
Figure 6-2 Adding Firmware Images
•
• a.
b.
c.
• d.
e.
f.
Select the Manage tab.
Click Add .
Select the image location:
Local —Click to select the location of the firmware file
Remote FTP— enter the FTP connection details and remote file path. Click Test to verify the connection.
Remote SFTP— enter the SFTP connection details and remote file path. Click Test to verify the connection.
Enter a firmware tag that includes the firmware device model.
Click OK .
Wait for the file to upload and click OK when the success message appears.
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Chapter 6 Upgrading Cisco Camera and Encoder Firmware
Upgrade the Cisco Device Firmware
Step 7 In the firmware list, select the star next to a firmware image that is the recommended version for the device model. This firmware image will be used in the upgrade/downgrade (
).
Figure 6-3 Adding Firmware Images
Note The Firmware version column is only displayed after the firmware has been applied to a set of devices.
Cisco Video Surveillance Manager: Install and Upgrade Guide
6-5
Upgrade the Cisco Device Firmware
Step 8 Upgrade the device firmware (
):
Figure 6-4 Upgrading Firmware
Chapter 6 Upgrading Cisco Camera and Encoder Firmware
Note The firmware image file must be a valid file format for the camera model. Although the
Operations Manager will initially accept an invalid file format, the upgrade or downgrade will fail after 2-3 minutes.
Tip Select the filter Firmware State > Not in Recommended Firmware to view only the devices that do not have the recommended firmware version (as defined by the star
).
Tip You can also downgrade devices by selecting a previous version, if the device supports downgrades.
a.
b.
c.
d.
Select the Camera Firmware Upgrade tab (or Encoder Firmware Upgrade tab).
Select the devices to be upgraded.
Click Upgrade Firmware .
Click Recommended Version or Another Version .
– Recommended Version —upgrade using the firmware version defined by the star in
.
If no version was selected, then you must select a firmware version for the upgrade.
– Another Version —select the firmware version for the upgrade.
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Chapter 6 Upgrading Cisco Camera and Encoder Firmware
Upgrade the Cisco Device Firmware
Step 9
Wait for the upgrade job to complete ( Figure 6-5
). See the
“Usage Notes” section on page 6-2 if the
upgrade is not successful.
Figure 6-5 Job Status
Cisco Video Surveillance Manager: Install and Upgrade Guide
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Chapter 6 Upgrading Cisco Camera and Encoder Firmware
Reboot the Cameras
Reboot the Cameras
If the firmware upgrade requires a device reboot, cameras can be manually rebooted using the Cisco
VSM Operations Manager. Although this is not normally required, it may be necessary depending on the camera and firmware. See the release notes for your camera firmware for more information.
Supported Cameras
Only supported cameras can be rebooted, such as Cisco, Iqeye, Onvif, and Mobotix cameras. See the
Cisco VSM Release Notes for your release for updated information.
Reboot a Single Camera
Use the camera configuration page to reboot a single camera.
Procedure
Step 1
Step 2
Step 3
Step 4
Click Cameras .
Select the location and camera name.
Select Device Settings > Reboot .
Click Yes .
Reboot Multiple Cameras
Use bulk actions to reboot multiple cameras at the same time. Only supported cameras will be rebooted.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Click Cameras .
Click Bulk Actions .
Search for and select the cameras to be deleted
Click Bulk Actions > Reboot .
Click Yes .
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7
Installing Cisco Video Surveillance Safety and
Security Desktop (Cisco SASD)
All Cisco SASD applications can be downloaded from cisco.com and installed on a monitoring workstation.
The Cisco SASD Advanced Video Player installer can also be downloaded from the browser-based
Operations Manager (go to the Operations tab).
See the following for more information.
•
•
•
•
Understanding the Cisco SASD Application Suite, page 7-2
Installing the Cisco SASD Application Suite, page 7-2
Installing the Cisco SASD Advanced Video Player, page 7-3
Upgrading Cisco SASD Applications, page 7-5
Cisco Video Surveillance Manager: Install and Upgrade Guide
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Chapter 7 Installing Cisco Video Surveillance Safety and Security Desktop (Cisco SASD)
Understanding the Cisco SASD Application Suite
Understanding the Cisco SASD Application Suite
The Cisco Video Surveillance Safety and Security Desktop (Cisco SASD) is a suite of applications that allow Cisco Video Surveillance users to monitor live and recorded video. The suite includes the following components.
Table 7-1 Cisco SASD Applications
Application
Cisco SASD
Cisco SASD Advanced
Video Player
Cisco SASD Wall
Launcher
Cisco SASD Wall
Configurator
Cisco SASD Federator
Description
A full-featured monitoring application that provides access to the cameras and video from a single Operations Manager.
Cisco SASD includes the following workspaces and features:
•
•
•
Video workspace
Wall workspace
Alert workspace
Maps workspace •
•
•
Forensic Analysis Tools
An advanced monitoring application that includes the following monitoring workspaces:
Video workspace
• Wall workspace
Launches a monitoring application for unattended workstations.
“Unattended” mode allows video monitoring windows to display Video Walls without access to the Cisco SASD configuration interface. The unattended screens can remain open even is the keyboard and mouse are disconnected, and can (optionally) re-appear when the workstation is rebooted.
A utility for adding and modifying the video Walls that can be selected and displayed in the monitoring workstations.
A monitoring application that allows Federator users to monitor video from multiple Operations
Managers.
Tip For more information, see the Cisco Video Surveillance Safety and Security Desktop User Guide .
Installing the Cisco SASD Application Suite
All Cisco SASD applications can be downloaded from the cisco.com website . This includes all components described in the
Understanding the Cisco SASD Application Suite, page 7-2
.
Procedure
Step 1
Step 2
Go to the Cisco Video Surveillance Manager product page .
Click Download Software .
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Chapter 7 Installing Cisco Video Surveillance Safety and Security Desktop (Cisco SASD)
Installing the Cisco SASD Advanced Video Player
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Select Video Surveillance Manager Stand-alone Tools .
Select the release.
Select the Cisco Video Surveillance Safety and Security Desktop application.
Click Download Software next to the software package and follow the on-screen instructions.
Locate and launch the installation file, and follow the onscreen instructions.
Complete the on-screen instructions to install or upgrade the Cisco Multi-Pane Video Surveillance client software on your computer.
This Active X client enables video playback and other UI features.
Note: Video does not play if the Cisco Multi-Pane client software is incorrectly installed. You must have administrative privileges on the PC workstation to install the software.
Installing the Cisco SASD Advanced Video Player
You can also download the Cisco SASD Advanced Video Player installer from the browser-based
Operations Manager ( Operations tab).
Note: Microsoft .NET Framework 4.0 must be installed on the PC running Cisco SASD.
To install the Cisco SASD Advanced Video Player:
Step 1 Log in to the Cisco VSM browser-based Operations Manager: a.
Launch Internet Explorer on your Windows computer. b.
c.
Enter the Server Name for the Cisco VSM Operations Manager.
From the Domain menu, choose the default “localhost” (for accounts created using the Operations
Manager). d.
Note: Select a different Domain only if you are a user from an external database (Active Directory
LDAP domain) and are instructed to do so by your system administrator.
Enter your username and password.
Note: Enter a new password if prompted. You must enter a new username the first time you log in or when your password periodically expires.
Cisco Video Surveillance Manager: Install and Upgrade Guide
7-3
Chapter 7 Installing Cisco Video Surveillance Safety and Security Desktop (Cisco SASD)
Installing the Cisco SASD Advanced Video Player
Step 2 Select the Operations
).
Figure 7-1 Downloading the Cisco SASD Advanced Video Player Installer from the Operations Manager
Step 3
Step 4
Step 5
Click Advanced Video Player (in the Software pane).
Follow the onscreen instructions to complete the installation.
Complete the on-screen instructions to install or upgrade the Cisco Multi-Pane Video Surveillance client software on your computer.
This application is an Active X client that enables video playback and other features. Video will not play unless the Cisco Multi-Pane client software is correctly installed. You must have administrative privileges on the PC workstation to install the software.
Tips:
• To access the application on your workstation, go to Start > SASD Video Player .
•
•
•
You can also double-click the Safety And Security Desktop icons on your desktop, or go to
Start > All Programs > Cisco Safety And Security Desktop .
You can save the installer file and use it to install the application on multiple workstations.
•
Users must have a valid Cisco VSM username and password to access the system.
Go to http://www.microsoft.com/en-us/download/confirmation.aspx?id=17851 to download the installer.
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Chapter 7 Installing Cisco Video Surveillance Safety and Security Desktop (Cisco SASD)
Upgrading Cisco SASD Applications
Upgrading Cisco SASD Applications
If the Cisco VSM system is upgraded, you will be prompted to upgrade Cisco SASD when logging in.
Select Install
) and follow the onscreen instructions.
Figure 7-2 Upgrading the Cisco SASD Application
Cisco Video Surveillance Manager: Install and Upgrade Guide
7-5
Upgrading Cisco SASD Applications
Chapter 7 Installing Cisco Video Surveillance Safety and Security Desktop (Cisco SASD)
7-6
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C H A P T E R
8
Upgrading Language Packs
Add language packages to display the Cisco Video Surveillance interface in additional languages.
•
•
Uploading Language Packs, page 8-2
Language Settings
Language settings define the user interface language, the date and time formats, and the first day of the week. Modify the following settings as needed and click Save .
Table 8-1 Language Settings
Setting Description
System Language Select a supported language for the user interface text.
Date Format
To upload new or revised language packs, see
Uploading Language Packs, page 8-2
.
Select the date format displayed in system messages, alerts, and other generated information.
For example, MM/DD/YYYY means that dates will appear as month, day, and year.
Time Format
First day of week
•
• d = day
M = Month
• y = year
Select the time format displayed in system messages, alerts, and other generated information.
For example, hh:mm:ss tt means that the time will be displayed as hours, minutes, and seconds, and include the AM/PM notation.
• hh = hour
•
• mm = minute ss = second
• tt = A.M. or P.M.
Select the day that should be considered the first day of the week.
For example, Monday .
Cisco Video Surveillance Manager: Install and Upgrade Guide
8-1
Chapter 8 Upgrading Language Packs
Uploading Language Packs
Uploading Language Packs
Add language packages to display the Cisco Video Surveillance interface in additional languages. You must upgrade the language packs on all servers in your deployment.
Procedure
Step 1
Step 2
Step 3
Download the language pack from the cisco.com (see
Downloading Cisco Software, Firmware and
).
Upload the language pack: a.
Log in to the Cisco VSM Operations Manager.
b.
c.
Go to System Settings > Language Settings > System Language .
Click and select the language pack from a local or network drive.
d.
Click Upload .
Select the language for the user interface: a.
b.
c.
d.
After the system is restarted, login to the Operations Manager.
Go to System Settings > Language Settings > System Language .
Select the system language.
Click Save .
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9
Recovery Guide:
CPS-UCS-1RU-K9 and CPS-UCS-2RU-K9
This document describes how to create a recovery flash drive for Cisco Video Surveillance Manager
(Cisco VSM) Release 7.5 and higher, running on the Cisco Connected Safety and Security UCS Platform
Series servers CPS-UCS-1RU-K9 and CPS-UCS-2RU-K9.
This bootable USB drive contains a recovery image that you can use to restore the operating system on a server, or restore the server to the factory state, if needed.
Tip Back up existing system data to a PC or FTP/SFTP server before performing the recovery to preserve system configuration and (optionally) historical data. See the Cisco Video Surveillance Operations
Manager User Guide for instructions.
This document includes the following topics:
•
•
•
Creating a Recovery Flash Drive, page 2
Recovering the Operating System from a Recovery Flash Drive, page 3
Supported Servers
The Cisco VSM Release 7.5 and higher recovery images are supported by the Cisco Connected Safety and Security UCS Platform Series servers, including the following:
• Cisco Connected Safety and Security UCS C220: CPS-UCS-1RU-K9
• Cisco Connected Safety and Security UCS C240: CPS-UCS-2RU-K9
Note Other server models and servers shipped with earlier or later versions of the Cisco VSM software are not compatible with the recovery process described in this document. Be sure to download the recovery images for the specific server models.
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9-1
Chapter 9 Recovery Guide: CPS-UCS-1RU-K9 and CPS-UCS-2RU-K9
Creating a Recovery Flash Drive
Creating a Recovery Flash Drive
This section describes how to create a recovery flash drive by obtaining the recovery image and placing it on a USB flash drive.
Requirements
The USB flash drive that you use must:
• Have a capacity of at least 8 GB
• Contain no files other than the recovery image files
Cisco recommends using USB memory sticks that are made by Kingston or SanDisk.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Insert a USB drive into a PC port (see
Download the recovery image on the Windows PC: a.
Go to the Cisco Video Surveillance Manager product page . b.
c.
d.
e.
Click Download Software
Select Video Surveillance Media Server Software (including system software).
Select the release.
.
Click Download Software next to the recovery file and follow the on-screen instructions.
Download and install a utility used to raw write a binary image to a USB disk.
For example: see the Win32 Disk Imager download at: http://sourceforge.net/projects/win32diskimager/files/latest/download
Write the recovery image to the disk: a.
Launch the disk image utility and select the binary recovery file. b.
c.
Select the destination USB drive.
Follow the utility instructions to create the recovery disk.
Remove the USB stick from the Windows PC.
9-2
Cisco Video Surveillance Manager: Install and Upgrade Guide
Chapter 9 Recovery Guide: CPS-UCS-1RU-K9 and CPS-UCS-2RU-K9
Recovering the Operating System from a Recovery Flash Drive
Recovering the Operating System from a Recovery Flash Drive
This section describes how to use a recovery flash drive to restore the operating system on a server.
Caveats
An error “Format failed” sometimes appears during installation. This is a known issue CSCvh98843.
Workaround: Restart the recovery process.
Requirements: Before You Begin
Before you begin, do the following.
Note These tasks are important to ensure that your data is preserved and the recovery process is successful.
•
•
•
•
Prepare a flash drive as described in the
“Creating a Recovery Flash Drive” section on page 9-2 .
Disconnect any USB or external storage devices (including SAN storage) from the server.
Installation is supported only if the RAID disks are in a non-bad, non-failed state.
Back up existing system data on servers running services other than Media Server (such as
Operations Manager, Federator, or Metadata).
–
–
Back up existing system data to a PC or FTP/SFTP server before performing the recovery. This allows you to restore system configurations and historical data.
See the Cisco Video Surveillance Operations Manager User Guide or Cisco Video Surveillance
Management Console Administration Guide for instructions.
Procedure
To restore the operating system from a recovery flash drive, follow these steps:
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Complete the
“Requirements: Before You Begin”
tasks.
(Servers running services other than Media Server) Back up existing system data to a PC or FTP/SFTP server before performing the recovery.
• Use the Operations Manager or Management Console UI to perform the backup.
• See the Cisco Video Surveillance Operations Manager User Guide or Cisco Video Surveillance
Management Console Administration Guide for instructions.
Power off the server on which you need to restore the operating system.
Disconnect (unplug) any USB storage devices and any external storage (such as SAN storage connected through a fibre channel) that are connected to the server.
This ensures that only the recovery flash drive is attached to the server and prevents other storage devices from accidentally being cleared by the recovery process.
Put the recovery flash drive in a USB port on the server and power on the server.
When the Cisco logo appears, press the F6 key to select the boot device.
Select the USB recovery flash drive and press Enter .
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Chapter 9 Recovery Guide: CPS-UCS-1RU-K9 and CPS-UCS-2RU-K9
Recovering the Operating System from a Recovery Flash Drive
Step 8 At the “boot>” prompt, type one of the following options and press Enter :
Table 1 Recovery Options
Recover Options Option Description recovery Reinstalls the operating system. factory
•
•
Recorded video and configurations are preserved.
RAID configurations are preserved (only the OS partitions are formatted).
Restores the server to the factory default settings:
•
•
Reinstalls the operating system
Clears and reconfigures the RAID. You must disconnect any external storage before using this option.
• Recorded video and configurations are deleted factory_raid5
Caution This action deletes all data and video files.
Restores a Cisco Connected Safety and Security UCS C240 server to the factory default settings, including:
• Reinstalls the operating system
•
•
•
Clears and reconfigures the RAID. You must disconnect any external storage before using this option.
Recorded video and configurations are deleted
Valid only on the Cisco Connected Safety and Security UCS C240 with 6 or
12 internal drives. rescue
Caution This action deletes all data and video files.
Boot to prompt from USB media. Use this option to recover a password or for other administrative tasks.
Tip To skip software re-installation remove the USB flash drive and reboot the server by pressing
CTRL+ALT+DEL keys.
Note Ignore any “modinfo: could not find module megasar” errors that may occur during the installation. This does not impact the installation process.
Step 9
Step 10
Step 11
Step 12
When the installation is complete, you are prompted to reboot.
Remove the USB flash drive and reboot the server.
Complete the Initial Setup Wizard (see
Complete the Initial Setup Wizard, page 2-2
).
Use the Management Console UI to restore the configuration backups you created in Step 1
. Restore your data based on the recovery method used:
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Chapter 9 Recovery Guide: CPS-UCS-1RU-K9 and CPS-UCS-2RU-K9
Recovering the Operating System from a Recovery Flash Drive
•
•
Recovery option—(Servers running services other than Media Server) When the Recovery option is used, restore only the CDAF (console) backup. This is because only the Media Server service is enabled after server comes back up. The configuration data is still present on the server for the other services, but you must restore the CDAF backup file to re-enable those services (that were running on the server prior to recovery).
Factory options—Restore the server services in the following order:
Operations Manager Server a.
Management Console (CDAF) b.
c.
d.
Media Server (VSMS)
Operations Manager (VSOM)
Additional server services
Stand-Alone Server
(such as Media Server) a.
b.
Management Console (CDAF)
Media Server (VSMS) c.
Additional server services
Federator Server a.
b.
Management Console (CDAF)
Federator (VSF)
Note CDAF runs on all servers and provides the Cisco VSM Management Console user interface and features.
CDAF backups include the server database, system information, console jobs and other data. The CDAF service must be restored along with the other server services or information may be missing and system errors can occur.
Step 13
Step 14
Log in to the Operations Manager UI and verify that your system configuration and video data is present.
Use the Operations Manager to configure system, network, and related settings as appropriate for your deployment. For instructions, see the Cisco Video Surveillance Operations Manager User Guide
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Recovering the Operating System from a Recovery Flash Drive
Chapter 9 Recovery Guide: CPS-UCS-1RU-K9 and CPS-UCS-2RU-K9
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10
Recovery Guide:
CPS-UCSM4-1RU-K9 and CPS-UCSM4-2RU-K9
This document describes how to create a recovery flash drive for Cisco Video Surveillance Manager
(Cisco VSM) Release 7.7.0 and higher, running on the Cisco Connected Safety and Security UCS
Platform Series servers CPS-UCSM4-1RU-K9 and CPS-UCSM4-2RU-K9.
This bootable USB drive contains a recovery image that you can use to restore the operating system on a server, or restore the server to the factory state, if needed.
Tip Back up existing system data to a PC or FTP/SFTP server before performing the recovery to preserve system configuration and (optionally) historical data. See the Cisco Video Surveillance Operations
Manager User Guide for instructions.
This document includes the following topics:
•
•
•
Creating a Recovery Flash Drive, page 2
Recovering the Operating System from a Recovery Flash Drive, page 3
Supported Servers
The Cisco VSM Release 7.7.0 and higher recovery images are supported by the following Cisco
Connected Safety and Security UCS Platform Series servers:
• Cisco Connected Safety and Security UCS C220: CPS-UCSM4-1RU-K9
• Cisco Connected Safety and Security UCS C240: CPS-UCSM4-2RU-K9
Note Other server models and servers shipped with earlier or later versions of the Cisco VSM software are not compatible with the recovery process described in this document. Be sure to download the recovery images for the specific server models.
Cisco Video Surveillance Manager: Install and Upgrade Guide
10-1
Chapter 10 Recovery Guide: CPS-UCSM4-1RU-K9 and CPS-UCSM4-2RU-K9
Creating a Recovery Flash Drive
Creating a Recovery Flash Drive
This section describes how to create a recovery flash drive by obtaining the recovery image and placing it on a USB flash drive.
Requirements
The USB flash drive that you use must:
• Have a capacity of at least 16 GB
• Contain no files other than the recovery image files
Cisco recommends using USB memory sticks that are made by Kingston or SanDisk.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Insert a USB drive into a PC port (see
Download the recovery image on the Windows PC: a.
Go to the Cisco Video Surveillance Manager product page . b.
c.
d.
e.
Click Download Software
Select Video Surveillance Media Server Software (including system software).
Select the release.
.
Click Download Software next to the recovery file and follow the on-screen instructions.
Download and install a utility used to raw write a binary image to a USB disk.
For example: see the Win32 Disk Imager download at: http://sourceforge.net/projects/win32diskimager/files/latest/download
Write the recovery image to the disk: a.
Launch the disk image utility and select the binary recovery file. b.
c.
Select the destination USB drive.
Follow the utility instructions to create the recovery disk.
Remove the USB stick from the Windows PC.
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Cisco Video Surveillance Manager: Install and Upgrade Guide
Chapter 10 Recovery Guide: CPS-UCSM4-1RU-K9 and CPS-UCSM4-2RU-K9
Recovering the Operating System from a Recovery Flash Drive
Recovering the Operating System from a Recovery Flash Drive
This section describes how to use a recovery flash drive to restore the operating system on a server.
Caveats
An error “Format failed” sometimes appears during installation. This is a known issue CSCvh98843.
Workaround: Restart the recovery process.
Requirements: Before You Begin
Before you begin, do the following.
Note These tasks are important to ensure that your data is preserved and the recovery process is successful.
•
•
•
•
Prepare a flash drive as described in the
“Creating a Recovery Flash Drive” section on page 10-2
.
Disconnect any USB or external storage devices (including SAN storage) from the server.
Installation is supported only if the RAID disks are in a non-bad, non-failed state.
Back up existing system data on servers running services other than Media Server (such as
Operations Manager, Federator, or Metadata).
–
–
Back up existing system data to a PC or FTP/SFTP server before performing the recovery. This allows you to restore system configurations and historical data.
See the Cisco Video Surveillance Operations Manager User Guide or Cisco Video Surveillance
Management Console Administration Guide for instructions.
Recovery Options
The following recovery options are available.
Table 1 Recovery Options
Recover Options Option Description recovery factory
Reinstalls the operating system.
• Recorded video and configurations are preserved.
• RAID configurations are preserved (only the OS partitions are formatted).
Restores the server to the factory default settings:
•
•
•
•
Reinstalls the operating system.
Clears and reconfigures the RAID. You must disconnect any external storage before using this option.
Recorded video and configurations are deleted.
RAID-6 is configured on the Cisco CSS UCSM4 2RU server with 6 to 12 internal drives.
Caution This action deletes all data and video files.
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Chapter 10 Recovery Guide: CPS-UCSM4-1RU-K9 and CPS-UCSM4-2RU-K9
Recovering the Operating System from a Recovery Flash Drive
Table 1 Recovery Options
Recover Options Option Description factory_raid5 Restores a Cisco CSS UCSM4 2RU server to the factory default settings, including:
•
•
•
•
Reinstalls the operating system
Clears and reconfigures the RAID. You must disconnect any external storage before using this option.
Recorded video and configurations are deleted
Valid only on the Cisco CSS UCSM4 2RU with 6 to 12 internal drives.
rescue
Caution This action deletes all data and video files.
Boot to prompt from USB media.
Use this option to recover a password or for other administrative tasks.
Procedure
To restore the operating system from a recovery flash drive, follow these steps.
This procedure is an example of the “recovery” option. See
for additional information.
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Complete the “Requirements: Before You Begin” tasks.
(Servers running services other than Media Server) Back up existing system data to a PC or FTP/SFTP server before performing the recovery.
• Use the Operations Manager or Management Console UI to perform the backup.
• See the Cisco Video Surveillance Operations Manager User Guide or Cisco Video Surveillance
Management Console Administration Guide for instructions.
Power off the server on which you need to restore the operating system.
Disconnect (unplug) any USB storage devices and any external storage (such as SAN storage connected through a fibre channel) that are connected to the server.
This ensures that only the recovery flash drive is attached to the server and prevents other storage devices from accidentally being cleared by the recovery process.
Put the recovery flash drive in a USB port on the server and power on the server.
When the Cisco logo appears, press the F6 key to select the boot device.
Select UEFI part (boot device) of the USB drive and press Enter (
).
• Note: The drive name depends on the USB drive manufacturer.
shows a SanDisk USB drive but your drive may be different.
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Cisco Video Surveillance Manager: Install and Upgrade Guide
Chapter 10 Recovery Guide: CPS-UCSM4-1RU-K9 and CPS-UCSM4-2RU-K9
Figure 10-1 Select a Boot Device
Recovering the Operating System from a Recovery Flash Drive
Step 8 Select Recovery (
Figure 10-2 Recovery Option
Step 9 Select Hard drive
as shown in Figure 10-3 . The USB drive is treated as a hard disk during boot time.
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Chapter 10 Recovery Guide: CPS-UCSM4-1RU-K9 and CPS-UCSM4-2RU-K9
Recovering the Operating System from a Recovery Flash Drive
Figure 10-3 Hard Drive Installation Method
Step 10 Select sdc1 (
).
• Since the system recovery was installed with a version of Cisco VSM, several partitions are displayed that you can boot from. The first two are typically boot partitions (sda1 and sda2), the next ten partitions are OS partitions(sdb1 through sdb10), the last partition ( sdc1 ) is the USB drive partition you need to select.
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Chapter 10 Recovery Guide: CPS-UCSM4-1RU-K9 and CPS-UCSM4-2RU-K9
Figure 10-4 Select the Boot Partition
Recovering the Operating System from a Recovery Flash Drive
Step 11 When the installation is complete, you are prompted to reboot. (
Figure 10-5 Reboot
Step 12
Step 13
Remove the USB flash drive and reboot the server.
Complete one of the following recovery options:
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10-7
Chapter 10 Recovery Guide: CPS-UCSM4-1RU-K9 and CPS-UCSM4-2RU-K9
Recovering the Operating System from a Recovery Flash Drive
Option 1: Configuration Recovery without Using Restore Option a.
At the system prompt, enter the Linux default login credentials and set the desired password. b.
Enter the service cisco start command to manually start the Cisco services.
c.
d.
e.
Enter the chkconfig cisco on command to manually enable Cisco services on subsequent reboots.
Launch a web browser and open VMS using the default Eth0 IP address 192.168.0.200
.
Go to Server Settings and do the following:
– Click Remove from Operations Manager f.
–
–
Set Nic Port 1: network properties via Settings
Re-select the Video Surveillance Operations Manager check box
– Click Save
The application will initialize and launch the Operations Manager login Page. All prior login credentials and device configurations will be available after login (including cameras and previous recording video files).
Step 14
Option 2: Configuration Recovery Using the Restore Option (From a Previous Backup) a.
At the system prompt, enter the Linux default login credentials and set the desired password. b.
Enter the service cisco start command to manually start the Cisco services.
c.
d.
e.
Enter the chkconfig cisco on command to manually enable Cisco services on subsequent reboots.
Launch a web browser and open VMS using the default eth0 IP address 192.168.0.200
.
Log in to the Management Console UI to restore the configuration backup:
– Go to Backup & Restore -> Add -> from PC or Remote
–
– locate and save the
Select the file
CDAF backup file f.
– Restore
Log in to the Operations Manager UI. All preserved configuration will be available including network settings, cameras, and previous recording video files.
Use the Operations Manager to configure system, network, and related settings as appropriate for your deployment. For instructions, see the Cisco Video Surveillance Operations Manager User Guide
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11
Recovery Guide:
KIN-UCSM5-1RU-K9 / KIN-UCSM5-2RU-K9
This document describes how to create a recovery flash drive for Cisco Video Surveillance Manager
(Cisco VSM) Release 7.11.1 and higher, running on the Cisco Connected Safety and Security UCS
Platform Series servers KIN-UCSM5-1RU-K9 and KIN-UCSM5-2RU-K9.
This bootable USB drive contains a recovery image that you can use to restore the operating system on a server, or restore the server to the factory state, if needed.
Tip Back up existing system data to a PC or FTP/SFTP server before performing the recovery to preserve system configuration and (optionally) historical data. See the Cisco Video Surveillance Operations
Manager User Guide for instructions.
This document includes the following topics:
•
•
•
Creating a Recovery Flash Drive, page 2
Recovering the Operating System from a Recovery Flash Drive, page 3
Supported Servers
The Cisco VSM Release 7.11.1 and higher recovery images are supported by the following Cisco
Connected Safety and Security UCS Platform Series servers:
• Cisco Connected Safety and Security UCS C220: KIN-UCSM5-1RU-K9
• Cisco Connected Safety and Security UCS C240: KIN-UCSM5-2RU-K9
Note Other server models and servers shipped with earlier or later versions of the Cisco VSM software are not compatible with the recovery process described in this document. Be sure to download the recovery images for the specific server models.
Cisco Video Surveillance Manager: Install and Upgrade Guide
11-1
Chapter 11 Recovery Guide: KIN-UCSM5-1RU-K9 / KIN-UCSM5-2RU-K9
Creating a Recovery Flash Drive
Creating a Recovery Flash Drive
This section describes how to create a recovery flash drive by obtaining the recovery image and placing it on a USB flash drive.
Requirements
The USB flash drive that you use must:
• Have a capacity of at least 8 GB
• Contain no files other than the recovery image files
Cisco recommends using USB memory sticks that are made by Kingston or SanDisk.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Insert a USB drive into a PC port (see
Download the recovery image on the Windows PC: a.
Go to the Cisco Video Surveillance Manager product page . b.
c.
d.
e.
Click Download Software
Select Video Surveillance Media Server Software (including system software).
Select the release.
.
Click Download Software next to the recovery file and follow the on-screen instructions.
Download and install a utility used to raw write a binary image to a USB disk.
For example: see the Win32 Disk Imager download at: http://sourceforge.net/projects/win32diskimager/files/latest/download
Write the recovery image to the disk: a.
Launch the disk image utility and select the binary recovery file. b.
c.
Select the destination USB drive.
Follow the utility instructions to create the recovery disk.
Remove the USB stick from the Windows PC.
11-2
Cisco Video Surveillance Manager: Install and Upgrade Guide
Chapter 11 Recovery Guide: KIN-UCSM5-1RU-K9 / KIN-UCSM5-2RU-K9
Recovering the Operating System from a Recovery Flash Drive
Recovering the Operating System from a Recovery Flash Drive
This section describes how to use a recovery flash drive to restore the operating system on a server.
Caveats
An error “Format failed” sometimes appears during installation. This is a known issue CSCvh98843.
Workaround: Restart the recovery process.
Requirements: Before You Begin
Before you begin, do the following.
Note These tasks are important to ensure that your data is preserved and the recovery process is successful.
•
•
•
•
Prepare a flash drive as described in the
“Creating a Recovery Flash Drive” section on page 11-2
.
Disconnect any USB or external storage devices (including SAN storage) from the server.
Installation is supported only if the RAID disks are in a non-bad, non-failed state.
Back up existing system data on servers running services other than Media Server (such as
Operations Manager, Federator, or Metadata).
–
–
Back up existing system data to a PC or FTP/SFTP server before performing the recovery. This allows you to restore system configurations and historical data.
See the Cisco Video Surveillance Operations Manager User Guide or Cisco Video Surveillance
Management Console Administration Guide for instructions.
Recovery Options
The following recovery options are available.
Table 1 Recovery Options
Recover Options Option Description recovery factory
Reinstalls the operating system.
• Recorded video and configurations are preserved.
• RAID configurations are preserved (only the OS partitions are formatted).
Restores the server to the factory default settings:
•
•
•
•
Reinstalls the operating system.
Clears and reconfigures the RAID. You must disconnect any external storage before using this option.
Recorded video and configurations are deleted.
RAID-6 is configured on the KIN-UCSM5-2RU-K9 2RU server with 6 to 12 internal drives.
Caution This action deletes all data and video files.
Cisco Video Surveillance Manager: Install and Upgrade Guide
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Chapter 11 Recovery Guide: KIN-UCSM5-1RU-K9 / KIN-UCSM5-2RU-K9
Recovering the Operating System from a Recovery Flash Drive
Table 1 Recovery Options
Recover Options Option Description factory_raid5 Restores a Cisco CSS UCSM5 2RU server to the factory default settings, including:
•
•
•
•
Reinstalls the operating system
Clears and reconfigures the RAID. You must disconnect any external storage before using this option.
Recorded video and configurations are deleted
Valid only on the Cisco CSS UCSM5 2RU with 6 to 12 internal drives.
rescue
Caution This action deletes all data and video files.
Boot to prompt from USB media.
Use this option to recover a password or for other administrative tasks.
Procedure
To restore the operating system from a recovery flash drive, follow these steps.
This procedure is an example of the “recovery” option. See
for additional information.
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Complete the “Requirements: Before You Begin” tasks.
(Servers running services other than Media Server) Back up existing system data to a PC or FTP/SFTP server before performing the recovery.
• Use the Operations Manager or Management Console UI to perform the backup.
• See the Cisco Video Surveillance Operations Manager User Guide or Cisco Video Surveillance
Management Console Administration Guide for instructions.
Power off the server on which you need to restore the operating system.
Disconnect (unplug) any USB storage devices and any external storage (such as SAN storage connected through a fibre channel) that are connected to the server.
This ensures that only the recovery flash drive is attached to the server and prevents other storage devices from accidentally being cleared by the recovery process.
Put the recovery flash drive in a USB port on the server and power on the server.
When the Cisco logo appears, press the F6 key to select the boot device.
Select UEFI part (boot device) of the USB drive and press Enter (
).
• Note: The drive name depends on the USB drive manufacturer.
shows a SanDisk USB drive but your drive may be different.
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Cisco Video Surveillance Manager: Install and Upgrade Guide
Chapter 11 Recovery Guide: KIN-UCSM5-1RU-K9 / KIN-UCSM5-2RU-K9
Figure 11-1 Select a Boot Device
Recovering the Operating System from a Recovery Flash Drive
Step 8 Select Recovery (
Figure 11-2 Recovery Option
Step 9 Select Hard drive
as shown in Figure 11-3 . The USB drive is treated as a hard disk during boot time.
Cisco Video Surveillance Manager: Install and Upgrade Guide
11-5
Chapter 11 Recovery Guide: KIN-UCSM5-1RU-K9 / KIN-UCSM5-2RU-K9
Recovering the Operating System from a Recovery Flash Drive
Figure 11-3 Hard Drive Installation Method
Step 10 Select sdc1 (
).
• Since the system recovery was installed with a version of Cisco VSM, several partitions are displayed that you can boot from. The first two are typically boot partitions (sda1 and sda2), the next ten partitions are OS partitions(sdb1 through sdb10), the last partition ( sdc1 ) is the USB drive partition you need to select.
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Cisco Video Surveillance Manager: Install and Upgrade Guide
Chapter 11 Recovery Guide: KIN-UCSM5-1RU-K9 / KIN-UCSM5-2RU-K9
Figure 11-4 Select the Boot Partition
Recovering the Operating System from a Recovery Flash Drive
Step 11 When the installation is complete, you are prompted to reboot. (
Figure 11-5 Reboot
Step 12
Step 13
Remove the USB flash drive and reboot the server.
Complete one of the following recovery options:
Cisco Video Surveillance Manager: Install and Upgrade Guide
11-7
Chapter 11 Recovery Guide: KIN-UCSM5-1RU-K9 / KIN-UCSM5-2RU-K9
Recovering the Operating System from a Recovery Flash Drive
Option 1: Configuration Recovery without Using Restore Option a.
At the system prompt, enter the Linux default login credentials and set the desired password. b.
Enter the service cisco start command to manually start the Cisco services.
c.
d.
e.
Enter the chkconfig cisco on command to manually enable Cisco services on subsequent reboots.
Launch a web browser and open VMS using the default Eth0 IP address 192.168.0.200
.
Go to Server Settings and do the following:
– Click Remove from Operations Manager f.
–
–
Set Nic Port 1: network properties via Settings
Re-select the Video Surveillance Operations Manager check box
– Click Save
The application will initialize and launch the Operations Manager login Page. All prior login credentials and device configurations will be available after login (including cameras and previous recording video files).
Step 14
Option 2: Configuration Recovery Using the Restore Option (From a Previous Backup) a.
At the system prompt, enter the Linux default login credentials and set the desired password. b.
Enter the service cisco start command to manually start the Cisco services.
c.
d.
e.
Enter the chkconfig cisco on command to manually enable Cisco services on subsequent reboots.
Launch a web browser and open VMS using the default eth0 IP address 192.168.0.200
.
Log in to the Management Console UI to restore the configuration backup:
– Go to Backup & Restore -> Add -> from PC or Remote
–
– locate and save the
Select the file
CDAF backup file f.
– Restore
Log in to the Operations Manager UI. All preserved configuration will be available including network settings, cameras, and previous recording video files.
Use the Operations Manager to configure system, network, and related settings as appropriate for your deployment. For instructions, see the Cisco Video Surveillance Operations Manager User Guide
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Cisco Video Surveillance Manager: Install and Upgrade Guide
C H A P T E R
12
Troubleshooting
•
•
Uploading the Software Pack Fails, page 12-1
Upgrade Fails Due To Insufficient Disk Space, page 12-2
Uploading the Software Pack Fails
In Cisco VSM Release 7.5/7.5.1, if the web page is refreshed or closed while a software pack is being uploaded, then the upload process is interrupted and the next upload attempt may fail.
To resolve this:
1.
Log in to the server’s Linux prompt using the localadmin username and password.
2.
3.
Go to
/usr/BWhttpd/vsom_be/swpacks/
Delete the .zip that does not include the corresponding .xml file.
4.
After deleting this file, upload the software pack again.
In following example,
Cisco_VSM-7.7.0-79i-rhel6.zip
does not have the corresponding .xml file. You must delete
Cisco_VSM-7.7.0-79i-rhel6.zip
file.
[root@VSOM-server swpacks]# ll total 5143528
-rw-r--r-- 1 root root 10768 Jul 21 12:41 Cisco_VSM-7.7.0-79i-rhel5.xml
-rw-r--r-- 1 root root 1817932723 Jul 21 12:39 Cisco_VSM-7.7.0-79i-rhel5.zip
-rw-r--r-- 1 root root 1995307522 Jul 21 18:44 Cisco_VSM-7.7.0-79i-rhel6.zip
-rw-r--r-- 1 root root 1596 Jul 21 12:47 Cisco_VSM-7.7.0-79i-sles10.xml
-rw-r--r-- 1 root root 1448552841 Jul 21 12:45 Cisco_VSM-7.7.0-79i-sles10.zip
Cisco Video Surveillance Manager: Install and Upgrade Guide
12-1
Chapter 12 Troubleshooting
Upgrade Fails Due To Insufficient Disk Space
Upgrade Fails Due To Insufficient Disk Space
Each Cisco VSM server must have enough disk space to hold the software upgrade image and to complete the upgrade. See the following for more information.
Minimum Disk Space Required for Copy Operation
The Cisco VSM server must have enough disk space in the
/var/
directory to store the software pack that is copied to the server. Otherwise, the “Copy to server” operation will fail when uploading the software pack from the Operations Manager server to the additional servers.
Tip To clean the
/var/
directory and make additional space available, move core files from
/var/BWhttpd/cores/
to any other media partition.
Minimum Disk Space for Upgrade
Cisco VSM servers require the following minimum amount of disc space in /usr/BWhttpd/ for below OS,
Table 12-1 Minimum Disk Space Requirements
Operating System
SuSE
RHEL 6
RHEL 5
Minimum Disk Space in /usr/BWhttpd/
1298284 KB
1188484 KB
1418812 KB
If the server has less than the minimum disk space required, the software upgrade will fail and the following error is displayed: “Upgrade preparation failed, Minimum space required to install VSM is not available”.
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Cisco Video Surveillance Manager: Install and Upgrade Guide
Related Documentation
A P P E N D I X
A
Use one of the following methods to access the Cisco Video Surveillance (Cisco VSM) documentation:
• Click Help at the top of the screen to open the online help system.
•
•
•
Download PDF versions at Operations > Help .
Go to the Cisco Video Surveillance documentation web site .
•
See the Cisco Video Surveillance 7 Documentation Roadmap for descriptions and links to Cisco
Video Surveillance documentation, server and storage platform documentation, and other related documentation.
See the Release Notes for Cisco Video Surveillance Manager for more information about changes specific to your deployment.
Cisco Video Surveillance Manager: Install and Upgrade Guide
A-1
Appendix A Related Documentation
A-2
Cisco Video Surveillance Manager: Install and Upgrade Guide
A P P E N D I X
B
Revision History
See the Release Notes for Cisco Video Surveillance Manager for more information about installation and upgrade changes specific to your deployment.
Revision History Table B-1
Date
June, 2018
February, 2018
Change Summary
Added support for the KIN-UCSM5-1RU-K9 and KIN-UCSM5-2RU-K9 servers.
•
•
Added System Software Upgrade: Restore from an Older Release
Other minor updates.
March 17, 2017
Corrected supported release numbers in Chapter 10, “Recovery Guide: CPS-UCSM4-1RU-K9 and
.
January, 2017
May, 2016
October, 2015
Minor updates for Release 7.9.
Added support for the CPS-UCSM4-1RU-K9 and CPS-UCSM4-2RU-K9 servers.
Updated recovery instructions to clarify requirement to backup and restore. See
System from a Recovery Flash Drive, page 9-3
.
August, 2015
April, 2015
Release 7.7 updates
Initial draft for Release 7.6.
Cisco Video Surveillance Manager: Install and Upgrade Guide
B-1
Appendix B Revision History
B-2
Cisco Video Surveillance Manager: Install and Upgrade Guide
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