ASUSTeK Computer MSQ-RTN65U Dual-bandWireless-N750 Gigabit Router User Manual
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ASUSTeK Computer MSQ-RTN65U is a wireless router that provides both wired and wireless connectivity for homes and small offices. It supports the latest 802.11n wireless standard, which offers faster speeds and a more reliable connection than previous wireless standards. The router also features four Gigabit Ethernet ports, which provide wired connectivity for devices such as computers, printers, and network storage devices. Additionally, the router has a built-in USB port that can be used to connect a USB storage device or a printer.
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5 Troubleshooting
NOTE : If you encounter problems that are not mentioned in this chapter, contact the ASUS Technical Support.
Troubleshooting
I cannot access a web browser for configuring the router.
• Delete the cookies and files in your web browser. To do this, follow these steps:
1. Launch your web browser, then click Tools > Internet
Options...
2. Under Temporary Internet files , click Delete Cookies...
and Delete Files...
NOTE : The commands for deleting cookies and files vary with the web browser.
• Disable the proxy server settings, cancel the dial-up connection, and set the TCP/IP settings to obtain IP addresses automatically.
For more details, refer to the section Before you proceed in this user manual.
Out of Range:
• Put the router closer to the wireless client.
• Try to change the channel settings.
Authentication:
• Use wired connection to connect to the router.
• Check the wireless security settings.
• Press the Reset button at the rear panel for more than five seconds.
Cannot find the router:
• Press the Reset button at the rear panel for more than five seconds.
• Check the setting in the wireless adapter such as SSID and encryption settings.
Cannot access the Internet via wireless LAN adapter.
• Move the router closer to the wireless client.
• Check whether the wireless adapter is connected to the correct wireless router.
• Check whether the wireless channel in use conforms to the channels available in your country/area.
• Check the encryption settings.
• Check if the ADSL or Cable connection is correct.
• Retry using another Ethernet cable.
Internet is not accessible.
• Check the status indicators on the ADSL modem and the wireless router.
• Check if the WAN LED on the wireless router is ON. If the LED is not ON, change the cable and try again.
• Restart your computer.
• Refer to the Quick Start Guide of the wireless router and reconfigure the settings.
• Check if the WAN LED on the wireless router is ON.
• Check the wireless encryption settings.
• Check if the computer can get the IP address (via both wired network and wireless network).
• Ensure that your web browser is configured to use the local
LAN, and is not configured to use a proxy server.
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• Ensure that all your cables are all properly connected .
• Disconnect the power cord from the ADSL or cable modem, wait a few minutes, then reconnect the cord.
• If the ADSL light continues to blink or stays OFF, contact your
ADSL service provider.
Network name or encryption keys are forgotten.
• Try setting up the wired connection and configuring the wireless encryption again.
• Press the Reset button at the rear panel of the wireless router for more than five seconds.
How to restore the system to its default settings?
• Press the Reset button at the rear panel of the wireless router for more than five seconds.
• Refer to the section Restoring/Saving/Uploading settings in
Chapter 3 of this user manual.
The following are the factory default settings:
User Name : admin
Password : admin
Enable DHCP : Yes (if WAN cable is plugged in)
IP address : 12.16.1.1
Domain Name : (Blank)
Subnet Mask : 255.255.255.0
DNS Server 1 : 12.16.1.1
DNS Server 2 : (Blank)
SSID : ASUS
ASUS DDNS Service
RT-N65U supports the ASUS DDNS service. When exchanging devices at the service center, if you have registered the ASUS
DDNS service and want to keep the original domain name, data transfer is a must. Visit your local service center for more information.
NOTES :
• If there is no activity in the domain - such as reconfiguring the router or accessing the registered domain name - within
0 days, the system automatically deletes the registered information.
• If you encounter any problem or difficulty in using your device, contact the service center.
Frequently Asked Questions (FAQs)
1. Will the registered information be lost or registered by others?
If you have not updated the registered information in 0 days, the system automatically deletes the registered information and the domain name may be registered by others.
2. I did not register the ASUS DDNS for the router I bought six months ago. Can I still register it?
Yes, you can still register the ASUS DDNS service for your router.
The DDNS service is embedded in your router, so you can register the ASUS DDNS service anytime. Before registering, click Query to check if the hostname has been registered or not. If not, the system registers the hostname automatically.
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3. I have registered a domain name before and it has been working well until my friends told me that they could not access my domain name.
Check the following:
1. The internet is working well.
2. The DNS server is working well.
3. The last time you updated the domain name.
If there are still problems in accessing your domain name, contact the service center.
4. Can I register two domain names to separately access my http and ftp servers?
No, you cannot. You can only register one domain name for one router. Use port mapping to implement security in the network.
5. After restarting the router, why is it that I see different WAN
IPs in MS DOS and in the router configuration page?
This is normal. The interval time between the ISP DNS server and ASUS DDNS results in different WAN IPs in MS DOS and in the router configuration page. Different ISPs may have different interval time for IP updating.
6. Is the ASUS DDNS service free, or is it just a trial version?
The ASUS DDNS service is a free and embedded service in some ASUS routers. Check your ASUS router if it supports the
ASUS DDNS service.
Appendices
Notices
ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus.
com/english/Takeback.htm for the detailed recycling information in different regions.
REACH
Complying with the REACH (Registration, Evaluation,
Authorisation, and Restriction of Chemicals) regulatory framework, we published the chemical substances in our products at ASUS REACH website at http://csr.asus.com/english/index.aspx
Federal Communications Commission Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
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54 against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
IMPORTANT ! This device within the 5.15 ~ 5.25 GHz is restricted to indoor operations to reduce any potential for harmful interference to co-channel MSS operations.
Caution : Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Prohibition of Co-location
This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter
Safety Information
To maintain compliance with FCC’s RF exposure guidelines, this equipment should be installed and operated with minimum distance 20cm between the radiator and your body. Use on the supplied antenna.
Declaration of Conformity for R&TTE directive 1999/5/EC
Essential requirements – Article 3
Protection requirements for health and safety – Article 3.1a
Testing for electric safety according to EN 6050-1 has been conducted. These are considered relevant and sufficient.
Protection requirements for electromagnetic compatibility
– Article 3.1b
Testing for electromagnetic compatibility according to EN
301 4-1 and EN 301 4-17 has been conducted. These are considered relevant and sufficient.
Effective use of the radio spectrum – Article 3.2
Testing for radio test suites according to EN 300 32- 2 has been conducted. These are considered relevant and sufficient.
CE Mark Warning
This is a Class B product, in a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
Canada, Industry Canada (IC) Notices
This Class B digital apparatus complies with Canadian ICES-003
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56 and RSS-210.
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Radio Frequency (RF) Exposure Information
The radiated output power of the Dell Wireless Device is below the Industry Canada (IC) radio frequency exposure limits. The
Dell Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized.
This device has been evaluated for and shown compliant with the IC Specific Absorption Rate (“SAR”) limits when installed in specific host products operated in portable exposure conditions
(antennas are less than 20 centimeters of a person’s body).
This device has been certified for use in Canada. Status of the listing in the Industry Canada’s REL (Radio Equipment List) can be found at the following web address: http://www.ic.gc.ca/app/sitt/ reltel/srch/nwRdSrch.do?lang=eng
Additional Canadian information on RF exposure also can be found at the following web: http://www.ic.gc.ca/eic/site/smt-gst.
nsf/eng/sf072.html
Canada, avis d’Industry Canada (IC)
Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003 et RSS-210.
Son fonctionnement est soumis aux deux conditions suivantes: (1) cet appareil ne doit pas causer d’interférence et (2) cet appareil
doit accepter toute interférence, notamment les interférences qui peuvent a ecter son fonctionnement.
NCC
警語
經型式認證合格之低功率射頻電機,非經許可,公司、商號或
使用者均不得擅自變更頻率、加大功率或變更原設計之特性及
功能。低功率射頻電機之使用不得影響飛航安全及干擾合法通
信;經發現有干擾現象時,應立即停用,並改善至無干擾時方
得繼續使用。前項合法通信,指依電信法規定作業之無線電通
信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電
波輻射性電機設備之干擾。
GNU General Public License
Licensing information
This product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see The
GNU General Public License for the exact terms and conditions of this license. We include a copy of the GPL with every CD shipped with our product. All future firmware updates will also be accompanied with their respective source code. Please visit our web site for updated information. Note that we do not offer direct support for the distribution.
GNU GENERAL PUBLIC LICENSE
Version 2, June 11
Copyright (C) 1, 11 Free Software Foundation, Inc.
5 Temple Place, Suite 330, Boston, MA 02111-1307 USA
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
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Preamble
The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General
Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free
Software Foundation’s software and to any other program whose authors commit to using it. (Some other Free Software Foundation software is covered by the GNU Library General Public License instead.) You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things.
To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.
For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.
We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software.
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Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone’s free use or not licensed at all.
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Activities other than copying, distribution and modification are
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1. You may copy and distribute verbatim copies of the Program’s source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty; and give any other recipients of the
Program a copy of this License along with the Program.
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This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.
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NO WARRANTY
11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE,
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE
STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER
PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF
THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE
DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY
SERVICING, REPAIR OR CORRECTION.
12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR
AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR
ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE
THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR
DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT
LIMITED TO LOSS OF DATA OR DATA BEING RENDERED
INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES
OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER
PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
END OF TERMS AND CONDITIONS
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ASUS Contact information
ASUSTeK COMPUTER INC. (Asia Pacific)
Address 15 Li-Te Road, Peitou, Taipei, Taiwan 1125
Website www.asus.com.tw
Technical Support
Telephone
Support Fax
+62243447
+622076
Online support support.asus.com
ASUS COMPUTER INTERNATIONAL (America)
Address 00 Corporate Way, Fremont, CA 453, USA
Telephone
Fax
+1510733777
+1510604555
Website usa.asus.com
Online support support.asus.com
ASUS COMPUTER GmbH (Germany and Austria)
Address Harkort Str. 21-23, D-400 Ratingen, Germany
Telephone
Fax
Website
Online contact
+410501023*
+42102511 www.asus.de
www.asus.de/sales
Technical Support
Telephone (Component, Networking) +410501023*
Telephone (System/Notebook/Eee/LCD) +410501020*
Fax
Online support
+42102511 support.asus.com
* EUR 0.14/minute from a German fixed landline; EUR 0.42/minute from a mobile phone.
Networks Global Hotline Information
Area
Australia
Austria
Belgium
China
Denmark
Finland
France
Greece
Hong Kong
Ireland
Italy
Japan
Malaysia
Netherlands
/ Luxembourg
New Zealand
Norway
Philippine
Poland
Portugal
Hotline Number
1300-277-
0043-20240513
0032-7150231
400-620-6655
0045-332-243
0035-63-76
0033-1704400
0000-44-14-20-44
352-4770
0035-310711
1-4000
Support
Languages
English
German
Working
Hour
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Simplified
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Finnish/English/
Swedish
10:00-1:00
France
Greek
:00-17:45
:00-13:00;
14:00-1:00
Cantonese/
Chinese/
English
10:00-20:00
English
Italian
Japanese
10:00-17:00
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0:00-13:00
14:00-1:00
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:00-17:00
Bahasa Melayu/
English
Working
Day
Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
Mon. to
Sun.
Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
Sat.
Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
Sat. to Sun.
10:00-1:00 Mon. to Fri.
000-123-277
+603 214 027 (Check
Repair Detail Status
Only)
+603-627-5077
0031-51-57020
000-27-7 /
000-27-77
0047-2316-262
+632-636 504;
10014410573
00225-71-033
00225-71-040
707-500-310
Dutch / English :00-17:00
English
Norwegian
/English
English
Polish
Portuguese
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Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
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Networks Global Hotline Information
Area
Russia
Singapore
Slovak
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
USA/Canada
Hotline Number
+-00-100-ASUS; +7-
45-231-1
+65-6720-335
(Check Repair Detail
Status Only)
-66221701
00421-232-162-621
02--6-
0046-57-640
0041-4111010
0041-4111014
0041-4111012
000-03-456;
02-143000
+662-67-367 -70; 001
00 52 5201
+0-216-524-3000
0044-70-120340;
0035-310711
1-12-22-277
Support
Languages
Russian/
English
English
Working
Hour
:00-1:00
Working
Day
Mon. to Fri.
11:00-1:00 Mon. to Fri.
Czech
Spanish
Swedish/
English
:00-17:00
:00-1:00
:00-17:00
German/French :00-1:00
French :00-17:45
Italian
Traditional
Chinese
:00-17:00
:00-12:00;
13:30-1:00
Thai/English
Turkish
English
:00-1:00
Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
Mon. to Fri.
0:00-1:00 Mon. to Fri
English
:00-17:00
:30-12:00am
EST
(5:30am-
:00pm PST)
:00am-
6:00pm EST
(6:00am-
3:00pm PST)
Mon. to Fri.
Mon. to Fri.
Sat. to Sun.
NOTE : For more information, visit the ASUS support site at: http://support.asus.com
Manufacturer:
Authorised representative in Europe:
Authorised distributors in Turkey:
ASUSTeK Computer Inc.
Tel: +6-2-24-3447
Address: No. 150, LI-TE RD., PEITOU,
TAIPEI 112, TAIWAN
ASUS Computer GmbH
Address: HARKORT STR. 21-23, 400
RATINGEN, GERMANY
BOGAZICI BIL GISAYAR SAN. VE TIC.
A.S.
Tel: +0 212 3311000
Address: AYAZAGA MAH.
KEMERBURGAZ CAD. NO.10
AYAZAGA/ISTANBUL
CIZGI Elektronik San. Tic. Ltd. Sti.
Tel: +0 212 3567070
Address: CEMAL SURURI CD. HALIM
MERIC IS MERKEZI
No: 15/C D:5-6 3434
MECIDIYEKOY/ISTANBUL
EEE Yönetmeliğine Uygundur.
6
70
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