RTX Hong Kong T7HCT4088 DECTHandset User Manual

DUALphone 4088
HD Audio
No PC Needed
2 Accounts
user manual
Handsfree
DUALphone 4088 User Manual v8
and landline in one handset
english
2
In this user manual
This is how the DUALphone works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
How the manual is organized. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
Installation and basic functions – section 1 n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
In the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Your handset at a glance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to install the base station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to install the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
First time start-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting started with Skype. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create a new Skype account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sign in to Skype . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Skype features supported by DUALphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Main display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Main menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add a Skype contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add a SkypeOut or landline contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Search for Skype users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Make and receive calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call a Skype contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dial a landline number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receive a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
6
7
8
9
10
12
12
13
15
15
17
18
18
20
21
22
22
22
23
24
Advanced functions – section 2 n. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Menu tree of your DUALphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Emergency calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Skype settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change your online status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Choose auto or manual sign in. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change your Skype profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change your password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create a personal voicemail greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Listen to your voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Phone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tones
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change the call alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change the ring tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust the ringing volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust the keypad tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26
26
28
29
29
30
31
32
33
34
36
37
38
38
38
39
39
40
cont e nts
english
3
In this user manual
Set the time and date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set the preferred line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change the country code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change the landline country setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change the handset language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Register / deregister your handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internet settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust the earpiece volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mute the microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connect a headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reset the phone and base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exchange contact details request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rename a contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remove a contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Block a contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Make and receive calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dial editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Character map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Start a new call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Skype Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Divert all calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View call history. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set privacy for calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dial outgoing calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dial a telephone number from the outgoing calls list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Firmware update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40
42
43
45
46
47
49
54
54
55
55
56
58
59
60
61
62
62
62
63
64
64
65
65
65
67
68
69
70
70
71
Support information – section 3 n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CE Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
73
73
79
84
cont e nts
english
This is how the DUALphone works
Your DUALphone could entirely change the way you think about using your telephone and using Skype. You
can use your DUALphone to make and receive both landline and Skype calls. And, because Skype is built into
your DUALphone, you no longer need a computer to use Skype.
In order to use your DUALphone for Skype calls, the base station must be linked up with an active Internet
connection. If you already have a computer linked up to your Internet connection, this device might occupy
the connection port that is needed by the DUALphone base station. In this case you need a router, allowing
you to attach more devices to your Internet connection.
Attach the router to the Internet connection and connect your computer and the base station to the router.
Should you have any questions regarding the use of the Internet and the router please contact your Internet
provider. You will find more information on this issue under Advanced Troubleshooting.
Please note: When installing a new router you should be aware that it might take some time – up to one hour
– before it is properly registered with your Internet provider.
To use Skype telephony via your DUALphone you need a Skype account as well as a user name and a password. Please see Getting started with Skype in the Installation and basic functions section.
With Skype you call for free when talking to other Skype users – and you can buy a number of additional
features to expand the possibilities of your DUALphone. Please see Skype services in the Installation and
basic functions section.
Broadband
connection
( Router/Modem)
base station
landline operator
handset
4
T h is is h ow t h e D U A L p h on e wor k s
english
How the manual is organized
This manual falls in three parts:
(1) Installation and basic functions,
(2) Advanced functions,
(3) Support information.
New users:
• Please read Section 1 of this document. Section 2 is for more advanced users who wants a deeper
knowledge of the DUALphone. Section 3 is for FAQ and troubleshooting issues.
5
How t h e manual is or g ani z e d
english
Section
Installation and basic functions – Section 1
 In the box
•
•
•
•
•
•
•
1 cordless DUALphone handset
2 AAA rechargable batteries
1 desktop charger with power supply
1 DUALphone base station
1 power supply for base station
1 ethernet cable
1 telephone cable
Should anything be missing, please contact your place of purchase.
6
installation and basic functions
1
english
Section
1
 Your handset at a glance
Earpiece
Colour Display
Displays the status of your handset.
Loudspeaker/ringer
For handsfree speakerphone and
ringing (on the back of the
DUALphone).
Headset jack
Key Pad
Keys used for entering digits 0-9 and
letters A-Z.
For 3.5 mm jack
(on the side of the DUALphone).
Microphone
Left soft Key.
Selects the current menu item or confirms a setting, depending on the current screen.
Right soft Key.
Cancels the last action or returns to the previous screen, depending on the current screen.
Call key.
Initiates or answers a call.
End/power key/Skype status.
When in call, ends a call. Turns the phone on or off by pressing and holding. From idle, provides access to Skype status menu with a short key press.
Navigation keys/Enter key.
The outer keys navigate up, down, left and right. The Enter key in the centre selects/confirms a setting.
When you are in text editor, changes to lower-case, upper-case or numeric entry.
When you make a landline call, you can send a #-key by pressing the key shortly. If you wish to switch
between an ongoing call and a call waiting, press the key down for a longer period of time. When
you are in text editor, provides a symbol table.
7
installation and basic functions
english
Section
1
 How to install the base station
a)
b)
c)
a) Connect
on the base station to a telephone socket (if available), using the provided telephone cable
and optional plug.
b) Connect the power adapter to an active power outlet and connect
adapter.
on the base station to the power
c) Connect
on the base station to a LAN (Local Area Network) port on your broadband connection
(modem, router, hub, switch etc.) using the provided Ethernet cable.
The light indicator on the top has two functions:
• Always on confirms that the Ethernet cable is connected.
• Blinking indicates that the Ethernet cable is not connected.
8
installation and basic functions
english
Section
1
 How to install the handset
•
Push the top of the battery compartment cover on the back of the handset inwards and downwards.
•
Insert the two batteries provided with the handset, making sure that their plus and minus ends are facing
the same way as shown in the illustrations on the sides of the battery compartment.
•
Slide the battery compartment cover shut.
•
Connect the power adapter of the charging cradle to an active power outlet.
•
Place the handset in the charging cradle to charge the batteries.
•
Wait for 10 minutes and the batteries will be ready for first-time start-up.
1.
2.
5.
3.
4.
Notes:
• After completion of the full installation procedure we recommend that you charge the batteries fully
befor­e first use. This takes approximately 6 hours.
• Normally, you need to be within 50 m of the base station to connect successfully.
9
installation and basic functions
english
Section
1
 First time start-up
You must complete the following steps the first time you use your DUALphone. Start by turning on the
handset by pressing
until the handset turns on.
1) Reset the base station by pressing the button on the back of the unit and insert
the DUALphone in the cradle in order to register with the base station. The
DUALphone screen informs you when ready for next step.
2) Find your preferred language using
a language.
3) Confirm your selection by pressing left
, then press left
to select
.
4) You are then directed to the Skype Agreement. Use
and then press left
to accept the agreement.
to read the entire text
5) You are then directed to Country setting for landline configuration. Use
to find the country you are located in, then press left
to select your country.
10
installation and basic functions
Section
english
1
6) Confirm the country code setting by pressing left
. Alter your country code
by inserting “+” followed by the country code number of your choice and press
.
7) If your country uses area codes, please enter the area code following the above
procedure. Press left
to continue.
8) Choose Sign in to Skype or Create new account by pressing
left
.
followed by
Notes:
• The country setting configures the landline telephony port.
• If your country setting is not configured correctly, emergenc­y calls may not work properly.
• Emergency calls via the landline are only possible if power is applied to the base station and the landline is
properly connected.
11
installation and basic functions
english
Section
1
 Getting started with Skype
You
can configure your DUALphone with an existing Skype account during the first-time installation, or you
can optionally create a new Skype account. You only need a Skype username and password defined by you to
create a new account. You can enter further account details when your DUALphone has been configured and
is online.
Note:
• Skype does not allow emergency calls. Such calls are therefore always routed to the traditional telephony
port.
Create a new Skype account
If you do not have a Skype account, follow this procedure.
1) Use left
to select Create new account.
2) Use the keypad to enter a Skype name of your own choice and press
.
3) Use the keypad to enter a valid email address to be associated with your Skype
account and press left
.
4) Press left
press right
12
to select “Yes” and receive the Skype newsletter to your email, or
to select “No” and receive no news from Skype to your email.
installation and basic functions
Section
english
1
5) Use the keypad to enter a password and press
the password by entering it again.
. You are asked to confirm
6) You are then directed to the Skype Agreement. Use
and then press left
to accept.
to read the entire text
Notes:
• Use
to change to lower-case, upper-case or numeric entry when entering your Skype name and
password. Skype names can be 6-32 characters. You can use any mix of upper- and lower-case characters,
numbers and punctuation marks. You cannot use spaces and your name cannot begin with a number or
punctuation mark. If the name is already in use, you will be prompted to try another name.
• Use
to input symbols from the symbol table.
• Passwords can be 4-20 characters. You can use any mix of upper- and lower-case characters, numbers and
punctuation marks. You cannot use spaces, your password cannot begin with a number or punctuation
mark, and you cannot use your Skype name as a password.
• Please be patient as the creation of your Skype account may take several minutes to perform.
• After you have created your Skype Name, it is strongly recommended that you register an email address for
your Skype Name on the Skype website. This will allow Skype to generate a new password for you in the
event that you lose your password. Go to www.skype.com and sign in to your account. Then follow the
on-screen instructions for registering an email address for your account.
• To create a new account minimum one account must not be in use. It is not possible to create a new
account if you are already signed in to both accounts.
Sign in to Skype
When you have a Skype account, you can sign in to Skype. Please have your Skype name and password ready
before you sign in and beware of lowercase/upper-case and special characters.
1) Use left
13
to select Sign in to Skype.
installation and basic functions
Section
english
1
2) Press left
to sign in to the first Skype account, or use
second Skype account.
3) Use the keypad to enter your Skype name and press
4) Use the keypad to enter your password and press
to sign in to the
.
.
5) You are now asked whether you want to save your Skype name and password
for automatic sign-in. Press left
to accept, right
to decline.
Notes:
• Use
to change to lower-case, upper-case, or numeric entry when entering your Skype name and
password.
• Us
to input symbols from the symbol table.
• If you have forgotten your Skype password go to www.skype.c­om and choose “Sign in”. Then choose
“Forgot your password?” and follow the directions on your computer screen.
• Please be patient as synchronization of Skype contacts might take several minutes.
• It is possible to be signed in to two different Skype accounts on one base station, and hereby on two
handsets. If a Skype account is already in use on the base station, the Skype name and status will be displayed on the dual account screen. If an account is not in use it will be displayed as “Not in use”, and you
can sign in with your Skype name and password. It is also possible to be signed in with more handsets on
the same Skype account, up to four handsets can be registered on the same base station.
14
installation and basic functions
english
Section
1
Skype features supported by DUALphone
After you have created your Skype account, you can call other people with Skype accounts for free. Skype also
offers additional subscription features, including:
SkypeOut
Allows you to make calls to ordinary landline and mobile phones.
Online number
Provides you with an ordinary phone number for receiving Skype calls on your
DUALphone from ordinary landline and mobile phones.
Skype Voicemail
Skype Voicemail allows you to send and receive voicemail messages and record a
greeting.
All of these features are supported by your new DUALphone and are available at www.skype.com. Please
visit www.dualphone.net to explore which future Skype features your DUALphone supports.
Main Display
The main display of your DUALphone provides various status indicators and access to the Skype menu-based
interface. The illustration below shows the main screen and its elements.
Radio signal status
and notifications
Battery status
Skype™ online status
Current time
(Left) Action
15
installation and basic functions
(Right) Action
english
Section
1
Radio signal status
Indicates the strength of the radio signal.
No radio signal.
Radio signal.
Battery status
Indicates the status of the battery.
Low level.
Partially charged.
Fully charged.
Charging.
Notifications
Displays notification icons.
Missed call.
Call forward to your skype voicemail is activated.
Call forward to a landline/mobile number is activated.
New voicemail.
Exchange contact details request.
Silent mode is active.
Keypad locked.
Skype credit is close to expiry.
Headset connected.
Skype online status
Indicates your current Skype online status.
Online.
Away.
Do not Disturb. Indicates you are busy.
Offline (not signed in).
Invisible. Still online, but unseen by others.
Current time
The currently set time.
Skype credit
Your current Skype credit balance.
Action
Left soft key.
Selects the current menu item or confirms a setting, depending on the
current screen.
Action
Right soft key.
Cancels the last action or returns to the previous screen, depending on the
current screen.
Short cut to outgoing calls.
Short cut to all call history.
Short key press is a short cut to the Skype status menu.
Short cut to search Skype users.
Intercom.
16
installation and basic functions
english
Section
1
Main Menu
The main menu provides easy access to all of your Skype and DUALphone settings.
1) From idle screen just press left
to enter the main menu.
2) Use
or
to navigate and highlight an item. Select by pressing left
.
go back by pressing right
or
The following table outlines the main menu items:
17
Contacts
Your contact list and the current Skype status of your contacts.
History
Your calls, missed calls, incoming and outgoing calls, voicemails and exchange contact
details.
Add Contact
Adds a Skype user or SkypeOut number to your contact list.
Intercom
Call between handsets.
Status
Sign in to Skype, create a new account, change your profile, change your password,
choose auto sign-in.
Search
Searches for Skype contacts online.
Services
View Skype credit, Skype Online Number and Skype Voicemail status.
Settings
Settings for call divert, privacy, sounds, time and date, manage blocked users, cordless
settings, phone settings, information and advanced settings.
installation and basic functions
english
Section
1
 Contacts
Your contact list displays all of the names you can make calls to. If you have an existing Skype account, your
contact list is automatically downloaded when you sign in. If you are new to Skype and have just created an
account, your contact list will be empty. You will need to add contacts to your list.
Skype protects the privacy of its users by requiring exchange contact details on names that you wish to add to
your contact list. When you add a name to your list, an exchange contact details request is sent to the user.
The user can accept or decline the request. When a request is accepted, you can see when your contacts are
online and make calls to them. You can also view their personal profile details.
Add a Skype Contact
To add a Skype contact, press left
1) Use
to select Menu, then:
to go to Add Contact, select by pressing left
2) Press left
.
to select Skype.
3) Use the keypad to enter the Skype name or full name and press
.
4) Press left
to select “Yes” and let your newly added contact see when you
are online, or press right
to select “No” such that you appear offline to this
contact.
18
installation and basic functions
Section
english
1
5) Confirm by pressing right
details by pressing left
.
back or send a request to exchange contact
Notes:
in step 4, an exchange contact details request is sent to the contact. When it has
• After you press left
been sent, a confirmation message is displayed. The name is added to your contact list, and when accepted by the contact it will change status.
• Please be patient as synchronization of Skype contacts might take several minutes.
• Use “Echo/Sound Test Service” to test your Skype connection. Calling Echo/Sound Test Service will
launch an automated testing robot that allows you to record and play back sound.
19
installation and basic functions
english
Section
1
Add a SkypeOut or landline contact
To add a SkypeOut or landline contact, press left
1) Use
to select Menu, then:
to go to Add Contact, select by pressing left
.
2) Use
to enter a phone number for use with SkypeOut or landline.
Select by pressing left
.
3) Use the keypad to enter the contact’s name and press
.
4) Use the keypad to enter the full phone number and press
.
SkypeOut numbers (even local numbers) must be entered in the following
format: “+” followed by “country code”, “area code” and “number”.
Notes:
• Use
to change to lower-case, upper-case or numeric entry.
• Use
to input symbols from the symbol table.
• SkypeOut allows you to make calls to traditional landline and mobile phones. Go to www.skype.com to
learn more about SkypeOut. Search for “call phones and mobiles”.
20
installation and basic functions
english
Section
1
Search for Skype users
to select Menu, then:
To search for Skype users, press left
1) Use
to go to Search, select by pressing left
.
2) Use the keypad to enter the Skype name or full name name and
press
.
3) Use
left
4) Use
or
to navigate and highlight a name from the list, select by pressing
.
to highlight Add to contacts, select by pressing left
Notes:
• Use
to change to lower-case, upper-case or numeric entry.
• Use
to input symbols from the symbol table.
• Other options available during a search include:
­ Search again – Repeats the search.
­ Call – Calls the selected name.
­ View profile – Displays the selected name’s profile.
• You can stop a search at any time by pressing
21
installation and basic functions
.
.
english
Section
1
 Make and receive calls
The procedures for making and receiving calls apply to any type of call – Skype-to-Skype calls, SkypeOut calls
and Online Number calls. Furthermore, you can use your phone for landline telephony.
Call a Skype contact
To make a Skype call:
1) Press right
to select Contacts.
2) Use
to select a contact from the list.
or
3. Press
to call. Wait for the call to connect, ring, and be answered.
to end the call.
Dial a landline number
To dial a landline number:
1) Use the keypad to enter the number. Press
22
installation and basic functions
to call the number.
Press
Section
english
1
2) Use
to select landline or SkypeOut and press
.
3) Wait for the call to connect, ring and be answered. Press
to end the call.
Notes:
• You can select a preferred line for dialing by going to Menu > Settings > Phone settings > Preferred line.
Choose one of the following options:
1) Always landline
2) Always SkypeOut
3) Always ask
Receive a call
When someone calls you, the ringing tone sounds and the incoming call message is displayed. To receive a
Skype, Online number or landline call:
23
1) Press
to receive the call.
2) Press
to end the call.
installation and basic functions
english
Section
24
1
 Troubleshooting
This is a guide to the most common problems that may occur during installation or use of your DUALphone.
You can easily solve some of the problems yourself, but may need your broadband service provider or landline
provider to help you with others. Check www.dualphone.net for more information.
Problem
Possible cause
Solution
My DUALphone
does not work
• The software needs to be
updated to the latest version.
• Go to the Setting menu and select Advanced
settings and Firmware update. Select the
latest software version and confir­m to update.
I cannot sign in to
Skype
• Skype does not accept your
Skype name and/or password.
• Check if you are using the correct Skype
name and password. Beware of upper-case/
lower-case letters and numeric numbers.
Screen displays:
“Network connection
lost” and the base
station light indicator
is blinking slowly
• The Ethernet cable is not
connected.
• Check that the Ethernet cable between
on the base station and the LAN port on
your broadband connection (modem, router,
hub, switch etc.) is connected properly.
I cannot make a
Skype call
• The Ethernet cable is not
connected.
• Check that the Ethernet cable between on the base station and the LAN port on
your broadband connection (modem, router,
hub, switch etc.) is connected properly.
• The router or the modem is
not turned on.
• Turn on the power to the modem or router
and reset the base station.
• The base station cannot
retrieve the IP address
• In Internet settings, check that the IP mode
corresponds to the IP mode of your Internet
connection or you are behind a proxy server.
Check the user manual for the proxy settings
guidance.
• You are not signed in as a
Skype user.
• Go to the status menu and select Sign in as
a Skype user. From there refer to the section
“Sign in to Skype” in this guide.
No display
• The batteries are discharged.
• Charge or replace the batteries.
Handset is not
registering
• Base station is not ready for
registration.
• Reset the base station by pressing the key on
the back of the base station and try to
register again.
• The charging cradle is not
connected.
• Make sure the power supply is properly
connected to the charging cradle and that
the power is on.
• There are no batteries in the
handset.
• Make sure the batteries are correctly fitted
into the handset. Reset the base station and
try to register again.
installation and basic functions
english
Section
1
Problem
Possible cause
Solution
Handset is not
registering
• The base station is not
connected­.
• Make sure that the power supply is properly
connected to
on the base station and
that the power is on.
• You are out of range of the
base station.
• Move closer to the base station.
• The handset is not registered.
• Register the handset.
• The base station is not
connecte­d to power.
• Make sure the power supply is properly
on the base station and
connected to
that the power is on.
• The cradle is not powered.
• Connect the power adapter of the charging
cradle to an active power outlet.
• The handset is not placed
properly in the charging cradle.
• Place the handset correctly in the charging
cradle.
• The batteries are not inserted
correctly.
• Check the position of the batteries.
• The Skype status is set to
offline or do not disturb.
• Set your Skype status to online.
• The handset ringer may be off.
• Increase the ringer volume.
• The handset may be too far
away from the base station.
• Move closer to the base station.
(continued)
No connection
between handset
and base station
Handset on the
charging cradle does
not charge
Handset does not
ring
Notes:
• This Installation Guide covers the basic installation process and the most common features of your
DUALphon­e.
• For more advanced functionality descriptions you should consult the User Manual found at
www.dualphone­.net
25
installation and basic functions
Section
2
Advanced functions – Section 2
 Menu tree of your DUALphone
The following menu trees show how the different features are accessed through the handset. Left
right
are generally used to move to the next level by choosing Select, Option or Back.
From the idle screen, press left
for Menu.
MAIN MENU
level 1
ContactsCall
Edit before call
Send Voicemail
View Profile
Advanced
History
All calls
Missed Calls
Incoming Calls
Outgoing Calls
Voicemails
Contacts requests
Add ContactSkype
Phone Number
Intercom
26
Internal call to all
Handset 1
Handset 2..4
A dvanc e d functions
level 2
and
level 3
Skype
SkypeOut or landline
View Contact’s Skype Profile
Rename
Remove
Edit
Block/Unblock
Request Details
Call
Send Voicemail
Details
Delete
Block
View Profile
Add to Contacts
Clear List
Play
Call
Send Voicemail
Details
Delete
View Profile
Add to Contacts
My Greeting
Accept
Decline
Decline and block
Remove and Block
Remove
Section
2
MAIN MENU
level 1
StatusSign In To Skype
Create New Account
Change Status
Sign Out
My Profile
Change Password
Auto Sign In
level 2
level 3
Offline
Online
Away
Do not disturb
Invisible
Details shown to all
Private
Automatically
Promt
Search
ServicesSkype Credit
Online Number
Voicemail
SettingsCall Divert
Privacy
Manage blocked users
Tones
Call Forward
Call forward number
Voicemail
Welcome message
Skype Calls
Anyone
Contacts
If details shared
Online Number Calls
Anyone
Contacts
Known numbers
Incoming Alert Type
Ring tones
Landline ring tones
Intercom ring tones
Ringing
Ring once
Beep once
Silent
Melody 1
...
Beep
Silent
Melody 1
...
Beep
Silent
Melody 1
...
Beep
Ringing Volume
Notification Alert
Confirmation tone
Keypad tones
27
A dvanc e d functions
Beep
Silent
On
Off
Section
2
MAIN MENU
level 1
level 2
Settings
Time & Date
Time
Time Zone
Daylight Savings
Time format
Time Separator
Date
Date format
Date Separator
Time Server
Time Server URL
(continued)
Cordless Settings
Phone Settings
Register handset
Handset name
Deregister handsetHandset 1
Handset 2
Handset 3
Handset 4
Registrations
Language
Dansk
Deutch
English
….
….
Preferred Line
Distance prefix
Region
Landline Country
Information
Advanced
level 3
Internet settings
Firmware update
Landline
SkypeOut
Always ask
Country Code
Area Code
Australia
Belgique
Denmark
…
IP mode
Skype proxy
Firmware proxy
Latest Firmware
Current Firmware
All Firmware vers.
Skype ports
Reset
 Emergency calls
Please note:
• Skype does not allow emergency calls. Such calls are always routed to the landline connection. Therefore
it is important that you set the correct landline country. Do not forget that your DUALphone has to be
connected to a power outlet in order to work. Your DUALphone will not function during a power failure.
28
A dvanc e d functions
Section
2
 Skype settings
Change your online status
Your online status can be seen by all Skype contacts authorised by you. For more on this, please see Main
display in the Installation and basic functions section. For more on authorisations, please see Exchange
contact details request in this section of the manual.
1) From the Idle screen, press left
to enter the main menu.
2) Press
and left
to select Status.
3) Press
and left
to select Change status.
4) Press
and left
or just press left
to select your preferred status
(Online, Away, Do not disturb, Invisible, Offline).
Notes:
• Alternatively, you can also press
from the idle screen in order to change your Skype status.
• When you select Do not disturb, you mute all incoming Skype as well as landline calls.
29
A dvanc e d functions
Section
2
Choose auto or manual sign in
Your first sign in has to be manual, but after that you can activate Auto sign in and sign in to your Skype
account automatically, in case you should turn off the base station or the handset. If you activate Prompt, you
have to enter your Skype password every time you sign in. We therefore recommend that you choose Auto
sign in.
1) From the Idle screen, press left
to enter the main menu.
2) Press
and left
to select Status.
3) Press
and left
to select Auto sign in.
4) Press
and left
or just press left
(Automatically, Prompt).
to select your preferred sign in mode
We suggest that you note your Skype name and your Skype password here for future reference:
My Skype name: __________________________
My Skype password: ________________________
Note:
• When in the text editor, press
30
A dvanc e d functions
to switch between lowercase, uppercase and numerical entry.