RTX Hong Kong T7HX4088 DECTBase User Manual

Section
2
Change your Skype profile
In My profile you can tell other Skype users a bit about yourself. Please note that any Skype user can see all
configurations you make in Details shown to all, even the Skype users you have not authorised.
You must be signed into Skype to change your profile.
1) From the Idle screen, press left
to enter the main menu.
2) Press
and left
to select Status.
3) Press
and left
to select My profile.
4) Press
and left
or just press left
(Details shown to all, Private).
to select your preferred profile
5) In Details shown to all, press
and left
to select your preferred setting
(Show my picture, Skype name, Full name, Gender, Birthdate, Country/
region, State/province, City, Language, Home phone, Office phone,
Mobile, Home page, About me, Mood).
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2
a)
b)
c)
d)
e)
f)
g)
h)
i)
In Show My Picture, press left
to select.
In Skype name, please note that you cannot change your Skype name here.
In Full name, use the keypad to enter your data.
In Gender, use left
to select (Male, Female, Unspecified).
In Birthday, enter the month using the keypad, press ARROWRIGHT to go to the day and enter the day using the keypad, press ARROWRIGHT again to go to the year and enter the year using the keypad.
In Country/Region, use
and left
or just left
to select (A ‡ Z).
In State/Province and City, use the keypad to enter your data.
In Language, use
and left
or just left
to select (A ‡ Z).
In Home phone, Office phone, Mobile, Home page, About me and Mood, use the keypad to enter your data.
In Private you can enter your e-mail address. The address will not be shown to other Skype users and is
merely used for the search function: Save your private e-mail address in Private, and users who know this
address will be able to find you by searching for it on Skype.
1) In Private, press left
to select options (Edit, Remove, Add).
Notes:
• In Show My Picture, the pictures for use with your profile must be edited on a computer with a Skype client.
• All data regarding home phone, office phone and mobile supplied by a Skype user will be recorded in your
Contact list when you add the user.
Change your password
You can change the Skype password used for signing in to your Skype account. See Create a new Skype
account in the Installation and basic functions section for more information.
1) From the Idle screen, press left
2) Presse
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A dvanc e d functions
and left
to enter the main menu.
to select Status.
Section
2
3) Press
and left
to select Change password.
4) Enter your password using the keypad, then press left
.
5) Enter your new password, then press the “OK” softkey.
6) Repeat your new password, then press the “Change” softkey.
Create a personal voicemail greeting
Skype voicemail has a default voicemail greeting. You can also create your personal welcome greeting, which
will be played back to people calling you when you are unable to answer the call.
1) From the Idle screen, press left
2) Press
3) Presss
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and left
and left
to enter the main menu.
to select Settings.
to select Call divert.
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2
4) Presss
5) Press left
and left
to select Welcome message.
to select options.
6) Press Record new to record your welcome greeting, and press Play to hear the
recorded message.
Listen to your voicemail
Callers can leave a message for you. Whenever someone sends you a voicemail, the message You have 1
new voicemail will be displayed on your DUALphone.
1) From the Idle screen, press left
2) Press
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and left
to enter the main menu.
to select History.
Section
2
3) Press
and left
to select Voicemail.
4) Press
choice.
and left
or just press left
to select the voicemail of your
5) Press left
to select options (Play, Call, Send voicemail, Details, Delete,
View profile, Add to contacts, My greeting).
Play:
Call:
Send voicemail:
Details:
Delete:
View profile:
Add to contacts:
My greeting:
Play back the voicemail.
Call the person who has left the voicemail for you.
Send the person who has left the message for you a voicemail.
View the details of the voicemail (Name, number, date, time, duration).
Remove the voicemail.
View the profile of the person who has sent the voicemail.
Add the person who has left the voicemail for you to your Contact list.
Play back or record your personal welcome greeting.
Note:
• If you activate your voicemail through Settings ‡ Divert ‡ Voicemail, the voicemail will work only with
incoming Skype and Online Number calls, not with calls on your landline.
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Section
2
Privacy
You can make restrictions as to whom you wish to accept a Skype or a callto your online number from. Your
choices are:
1) From the Idle screen, press left
to enter the main menu.
2) Press
and left
to select Settings.
3) Press
and left
to select Privacy.
4) Press left
to select Skype calls, then press
and left
or just press left
to select your preferred privacy status for incoming Skype calls (Anyone,
Contacts, If details shared).
Anyone:
Contacts:
If details shared:
All Skype users can call you, even users not on your Contact list.
Skype users can call you only if they are on your Contact list.
Only Skype users authorised by you can call you.
5) Press
and left
to select Online Number calls, then press
and left
or just press left
to select your preferred privacy status for incoming
Online Number calls (Anyone, Contacts, Known numbers).
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Anyone:
Contacts:
Known numbers:
You can receive calls from anyone calling your online number.
Only SkypeOut contacts on your Contact list can call you.
Only online number calls providing a Caller ID will be accepted.
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2
Notification
You can choose whether you want to be alerted by a tone whenever you receive a voicemail or an
authorisation request.
1) From the Idle screen, press left
to enter the main menu.
2) Press
and left
to select Settings.
3) Press
and left
to select Tones.
4) Press
and left
to select Notification alert.
5) Press
and left
(Beep, Silent).
or just press left
to select your preferred alert type
Note:
• Whenever you receive a voicemail, miss a call, or get an authorisation request, the light indicator on the
to see your options.
top left of your handset will flash a blue light signal. Just press left
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Section
2
 Phone settings
Tones
You can configure keypad tones, ring tones etc. on your DUALphone. The following are just a few examples.
1) From the Idle screen, press left
to enter the main menu.
2) Press
and left
to select Settings.
3) Press
and left
to select Tones.
Change the call alert
You can define how you want your DUALphone to alert you with incoming calls:
Ringing:
Ring once:
Beep once:
The handset will ring as long as the incoming call is active.
The handset will ring only once.
The handset will make one beep only on an incoming call.
1) From Tones, press left
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to select Incoming alert type.
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2
2) Press
and left
or just press left
(Ringing, Ring once, Beep once).
to select your preferred alert type
Change the ring tone
You can define how you want your DUALphone to ring on incoming calls.
1) From Tones, press
and left
to select Ring tones.
2) Press
and left
or just press left
to select your preferred ring tone
(Silent, Melody 1 ‡ 11, Beep, Melody 13).
Adjust the ringing volume
You can adjust the ringing volume of the handset for incoming calls.
1) From Tones, press
and left
to select Ringing volume.
2) Change the ringing volume level using
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/
.
Section
2
Adjust the keypad tones
You can choose whether you want to hear a tone whenever you press a key or whether you want your keys
to be silent.
1) From Tones, press
2) Press
Off).
and left
and left
to select Keypad tones.
or just press left
to select your preferred setting (On,
Set the time and date
Your DUALphone will always obtain time and date information from the Internet. Thus, you only have to
configure the Time zone and Daylight saving settings. When this is done, the time and date obtained by
your DUALphone from the Internet will be adjusted according to your choices.
In Time zone it is important that you choose the correct time zone, otherwise the time shown on the idle
screen will not be right. In Daylight saving you have two options. Choose Daylight saving when you are in
a zone with summertime, and choose Standard in all other zones.
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Section
2
1) From the Idle screen, press left
to enter the main menu.
2) Press
and left
to select Settings.
3) Press
and left
to select Time and date.
4) Press
and left
to select Time zone.
5) Press
and left
or just press left
(GMT -12 ‡ GMT +13).
6) Press
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and left
to select your preferred time zone
select Daylight saving.
Section
2
7) Press
and left
or just press left
(Daylight saving, Standard).
to select your preferred mode
If you wish to adjust the Time format and Time separator as well as the Date format and Date separator
settings, this is easily done here.
Set the preferred line
You can configure how you want to route your outgoing calls when using
Landline:
SkypeOut:
Always ask:
Select this option if you always want to route your landline and/or mobile phone calls via the landline (traditional telephony).
Select this option if you always want to route your calls to the landline and/or mobile phones via the Internet (SkypeOut).
Select this option if you want to always be prompted to specify the preferred routing for a call.
1) From the Idle screen, press left
42
. These are your options:
A dvanc e d S Ettin g s
to enter the main menu.
2) Press
and left
to select Settings.
3) Press
and left
to select Phone settings.
Section
2
4) Press
and left
to select Preferred line.
5) Press
and left
or just press left
(Landline, SkypeOut, Always ask).
to select your preferred port
Change the country code
As Skype does not know where in the world you are connected to the Internet, you will always have to enter
the country setting when calling landline phones and/or mobile phones via the Internet (SkypeOut). This
applies even when you call a phone in your own country. If you save your country settings in Country code,
you do not have to enter the country code every time you call a phone in your own country. Thus, a country
code is only needed when calling someone in a country other than your own.
In some countries area codes are used, for instance when calling between states or regions. If you live in a
country where area codes are used, you can save your settings in Area code. Please note that you can choose
this function only if the code you have saved in Country code applies to a country where area codes are in fact
used.
1) From the Idle screen, press left
2) Press
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and left
to enter the main menu.
to select Settings.
Section
2
3) Press
and left
to select Phone settings.
4) Press
and left
to select Region.
5) Press left
to select Country code, then enter your preferred country code
using the keypad.
6) Press
and left
using the keypad.
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to select Area code, then enter your preferred area code
Section
2
Change the landline country setting
As your DUALphone works both with Skype telephony and ordinary telephony via landline connections, your
DUALphone has to know in what country you are connecting to the landline system. In other words, the
configuration you make here has nothing to do with Skype, only with landline telephony.
Please note:
• Emergency calls can only be made via the landline.
1) From the Idle screen, press left
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to enter the main menu.
2) Press
and left
to select Settings.
3) Press
and left
to select Phone settings.
4) Press
and left
to select Landline country.
5) Press
in.
and left
or just press left
to select the country you are located
Section
2
Change the handset language
You can change the language displayed on your handset. You can select another language than English only if
your DUALphone is connected to the Internet.
1) From the Idle screen, press left
2) Press
and left
to select Settings.
3) Press
and left
to select Phone settings.
4) Press
and left
to select Language.
5) Press
and left
(A ‡ Z).
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to enter the main menu.
or just press left
to select your preferred language
Section
2
Should you accidentally select a language which makes it hard for you to find the Language menu again, use
this shortcut:
1) From the Idle screen, press left
to enter the main menu.
2) Press three times on the number 8 key.
Register / deregister your handset
Use the Register function whenever you need to register your handset with a base station, for instance
when registering the handset with a base station other than the one you are already registered to. Use the
Deregister function to deregister your handset from a base station.
1) From the Idle screen, press left
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to enter the main menu.
2) Press
and left
to select Settings.
3) Press
and left
to select Cordless settings.
Section
2
4) Pres
and left
or just press left
Deregister handset.
to select Register handset or
Note:
• To make registration possible, make sure that the base station has registration mode enabled. This is done
by pressing Reset on the back of the base station.
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Section
2
Internet settings
You can configure settings such as IP mode, IP address, Skype proxy and Firmware proxy. However, if you
have an advanced Internet connection and are not familiar with firewalls and ports, we recommend that you
consult someone with knowledge on this or read more on the topic at www.skype.com.
In IP mode you can choose Dynamic or Static. The default setting of your DUALphone is dynamic IP mode,
which covers the needs of most users. Should you wish to attach the base station to an Internet connection
using the static IP mode instead, this is how to configure this mode:
1) From the Idle screen, press left
2) Press
and left
to select Settings.
3) Press
and left
to select Advanced.
4) Press
and left
to select Internet settings.
5) Press left
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to enter the main menu.
to select IP mode.
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2
6) Press
and left
to select Static.
7) A wizard will guide you through the configuration.
7a)
7b)
7c)
7d)
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2
In Skype proxy you can configure all the settings regarding this proxy. This is how to do it:
1) From the Idle screen, press
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to enter the main menu.
2) Press
and left
to select Settings.
3) Press
and left
to select Advanced.
4) Press
and left
to select Internet settings.
5) Press
and left
to select Skype proxy.
Section
2
6) Press left
7) Press
to select Proxy.
and left
to select Yes.
8) Press
and left
or just press left
(Automatic, HTTPS, SOCKS5).
to select the proxy host type
9) Automatic may be selected if your proxy supports this feature. If you select one of the other options, a
wizard will guide you through the relevant configuration.
In Firmware proxy you can configure all the settings regarding this proxy. This is how to do it:
1) From the Idle screen, press left
2) Press
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and left
to enter the main menu.
to select Settings.
Section
2
3) Press
and left
to select Advanced.
4) Press
and left
to select Internet settings.
5) Press
and left
to select Firmware proxy.
6) Press left
7) Press
to select Proxy.
and left
to select Yes.
8) Use the keypad to enter the HTTP proxy IP Address. A wizard will guide you through the configuration.
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2
In Skype ports you can configure all the settings regarding the incoming connection port. This is how to do it:
1) From the Idle screen, press left
to enter the main menu.
2) Press
and left
to select Settings.
3) Press
and left
to select Advanced.
4) Press
and left
to select Skype ports, then enter your choices for Port
and Alternative ports using left
.
Adjust the earpiece volume
During a call just press
is terminated.
/
to increase or decrease the volume. The setting will be retained after the call
Mute the microphone
During a call just press
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to mute the microphone. Press again to unmute.
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2
Connect a headset
Free your hands while talking – connect an external headset. The connector is of the mono type, plug size
2.5mm. Please note that not all headsets will be suitable. Ask for a set with an impedance of 30 Ohms or
higher.
Note:
• We recommend that you use the Plantronics Backbeat 116 with a universal 3.5mm jack.
Reset the phone and base
To restore the DUALphone’s factory settings you can reset the phone and base. Please note, though, that all
your personal settings will be lost.
1) From the Idle screen, press left
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to enter the main menu.
2) Press
and left
to select Settings.
3) Press
and left
to select Advanced.
4) Press
and left
to select Reset.
Section
2
 Contacts
Your list of contacts contains all Skype users as well as all landline phone users that you have added. There is a
limit to the number of entries you can make, but your contact list can nevertheless hold hundreds of contacts.
It is easy to access your list of contacts:
1) From the Idle screen, press left
2) Press left
to enter Contacts.
to select Contacts.
3) Browse your contacts using
.
4) Or search for a contact with the quick search feature by using the letters on the
keypad. For example, if you press the letter J, you will see a list showing all of
your contacts beginning with this letter.
5) Press left
to select a contact.
6) Press
and left
or just press left
to select the desired action (Call,
Send voicemail, View profile, Advanced).
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Section
2
7) Under Advanced you have access to more options (Rename, Remove, Edit,
Block, Request details, Add contact).
Your contacts are ordered as follows:
• Online Skype contacts (alphabetically by full name)
• Offline Skype contacts with call forwarding and SkypeOut contacts (alphabetically by full name)
• Offline, voicemail divert, and non-authorised Skype contacts (alphabetically by full name)
Note:
• If you have more contacts than your DUALphone supports, you might experience that your DUALphone
will not show all the available contacts.
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2
Exchange contact details request
You can send an authorisation request to a Skype user – and if it is accepted, you can see his or her online
status.
When adding a contact to your Contact list you will be prompted to specify if you want to send an
authorisation request. We recommend that you send this request but you do not have to do so – and you
can send the request whenever you wish to. If you do not send the request, you will never be able to see the
contact’s online status. Users who have not been authorised will be indicated by
on your contact list.
Similarly, you will receive an authorisation request whenever a Skype user adds you to his or her Contact list.
By accepting the request, you allow the user to see your online status.
1) From the Idle screen, press left
2) Press left
to enter the main menu.
to select Contacts.
3) Press
and left
or just press left
contact by pressing left
.
4) Press
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and left
to select Advanced
to find a contact, and select the
Section
2
5) Press
and left
to select Request details.
6) Use the keypad to enter any text to be sent along with your request.
7) Press left
to send the request.
Note:
• You can only request details from users whose online status is shown with a question mark.
Rename a contact
You can change the name of a contact.
If a contact has a Skype user name that is not very informative, you can give him or her a more distinctive
name to be shown on your contact list.
1) From the Idle screen, press left
2) Press left
to enter the main menu.
to select Contacts.
3) Press
and left
or just press left
contact by pressing left
.
4) Press
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and left
to select Advanced.
to find a contact, and select the
Section
2
5) Press left
to select Rename.
6) Enter the desired new name using the keypad.
Remove a contact
You can remove a contact. Your options are:
Remove and block:
Remove:
Remove and block a contact. Please note that this option applies only to Skype contacts.
Remove a contact from your Contact list. This option applies to Skype as well as landline contacts.
1) From the Idle screen, press left
2) Press left
to enter the main menu.
to select Contacts.
3) Press
and left
or just press left
contact by pressing left
.
4) Press
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and left
to select Advanced.
to find a contact, and select the
Section
2
5) Press
and left
to select Remove.
6) Press
and left
or just press left
(Remove and block, Remove).
to select the required type of removal
7) In both cases you are asked whether you really want to remove the contact. Press left
contact, right
to cancel.
to remove the
Block a contact
You can block a Skype contact to prevent him or her from calling you. Please note that this option applies only
to Skype calls. You can see your blocked contacts under Settings ‡ Manage blocked users. At any time you
can choose to unblock a blocked contact.
1) From the Idle screen, press left
2) Press left
to enter the main menu.
to select Contacts.
3) Press
and left
or just press left
contact by pressing left
.
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to find a contact, and select the
Section
2
4) Press
and left
to select Advanced.
5) Press
and left
to select Block.
6) Press left
to block, press left
again to unblock.
 Make and receive calls
Dialling
Dial editor
1) From the Idle screen, type the phone number you want to call using the
keypad; alternatively, press right
to select the number from Contacts.
2) Press left
to select the line (Dial on SkypeOut, Dial on landline).
3) Select the preferred line by pressing
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and left
or just pressing left
.
Section
2
How to pre-dial a Skype user:
1) From the Idle screen, hold down
for more than two seconds.
2) Type the Skype name of the person you want to call.
3) Press left
to call.
Character map
For keys 0 ‡ 9, multi tapping is possible.
Multi Tap Order:
Key
Multi Tap order:
0
Space 0 +
1
1 . , ? ! - _ @
2
a b c 2 æ å ä á à â ã ç
3
d e f 3 ë é è ê
4
g h i 4 ï í ì î
5
j k l 5
6
m n o 6 ø ö ñ ó ò ô õ
7
p q r s 7 ß
8
t u v 8 ü ú ù û
9
w x y z 9 ÿ ý æ ø å
Please note:
to see all special characters. When in the text editor, press
When in the text editor, press
between lowercase, uppercase and numerical entry.
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to switch
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2
Speakerphone
During a call you can switch between the speaker and earpiece.
1) Press left
to select Speaker.
2) Press left
again to return to Earpiece.
Start a new call during a call
This is how to start a new call during an active call:
1) Press right
to put your active call on Hold.
2) Use the keypad to enter a new number manually or locate the number on your
Contact list by using “Options->Search in contact list”
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3) Press
to start the call. You can switch between the calls by pressingright
4) Press
to terminate the active call.
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2
Conference call
From your DUALphone you can initiative a 3-party conference call between one Skype user, one landline caller
and yourself.
1) Start a Skype or landline call.
2) Put the active call on Hold by pressing right
.
3) Start a landline or Skype call.
4) Choose “Options->Join in conference”, and the conference is established.
5) Press left
to end the conference.
Skype Conference call
The DUALphone cannot initiate a Skype conference call, but you can participate in a Skype conference call
initiated from a computer.
If the active call is a Skype conference call, you can see the participants via the View participants menu.
Divert all calls
You can configure your DUALphone to forward all incoming Skype calls either to a landline/mobile phone or
to your Voicemail. Please note that in order to use this function, you have to have Skype credits. Your options are:
Call forward:
Activate forwarding to another phone number. You will be prompted to enter the relevant number. Please remember to enter the country code.
Call forward number: Edit the phone number when Call forward is active.
Voicemail:
Activate your Voicemail, allowing callers to leave a message after listening to your welcome message.
Welcome message:
After activating Voicemail you can record your welcome message. If you do not record a personal message, the Skype standard message will be used instead.
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2
Regarding forwarding of landline calls: Please contact your landline provider.
1) From the Idle screen, press left
2) Press
and left
to enter the main menu.
to select Settings.
3) Press left
to select Call divert.
4) Press left
to select Call forward.
5) Press
No).
and left
or just press left
to select the required option (Yes,
6) After selecting Yes you will be prompted to enter a call forward number. Press the keypad.
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2
View call history
You can see all call history information, including missed calls, outgoing calls, incoming calls, authorisation
requests or voicemails. Whenever there is an entry on one of the lists, you can see the details, such as the
phone number, name (when accessible) and a time log indicating when the entry was received. Please note
that the lists can contain minimum 40 entries – the oldest ones will be deleted first. Also, please note that the
lists will be deleted whenever you sign out of Skype. Your options are:
All calls:
A list containing all missed, incoming and outgoing calls. Please note that landline as well as Skype calls will be registered.
These are your options when working with the lists:
Call:
Send voicemail:
Details:
Delete:
View profile:
Add to contacts:
Clear list:
Call the number.
Return a call with a voicemail.
Please note that this works only with Skype calls.
View details regarding the call.
Remove the entry.
View the profile for the entry.
Please note that this works only with Skype calls.
Add an entry to your Contact list.
Delete all entries on the list.
Missed calls:
A list showing only the missed calls.
Please note that landline as well as Skype calls are registered.
Incoming calls:
A list showing only the incoming calls.
Please note that landline as well as Skype calls are registered.
Outgoing calls:
A list showing only the outgoing calls.
Please note that landline as well as Skype calls are registered.
1) From the Idle screen, press left
2) Press
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and left
to enter the main menu.
to select History.
Section
2
3) Press
and left
or just press left
to view the preferred history (All
calls, Missed calls, Incoming calls, Outgoing calls, Voicemails, Contacts
requests).
Set privacy for calls
You can specify which kinds of Skype and online number calls you want to accept.
1) From the Idle screen, press left
to enter the main menu.
2) Press
and left
to select Settings.
3) Press
and left
to select Privacy.
4) Press
and left
or just press left
to select your preferred Privacy
setting (Skype calls, online number calls).
68
A dvanc e d S Ettin g s
Section
2
5) Under Skype calls, press
and left
or just press left
preferred setting (Anyone, Contacts, If details shared).
to select your
6) Under Online Number calls, press
and left
or just press left
select your preferred setting (Anyone, Contacts, Known numbers).
to
Call waiting
When someone calls you during an active call, you will be notified by a tone in the earpiece as well as the
message ‘Call waiting’ on the display.
There are two types of waiting calls: Calls on the same line you are presently using, and calls on the other line.
Example one:
1) You have an active Skype to Skype call.
2) When you receive a second Skype call. you will hear a beep.
69
3) Hold down
to answer the new call while automatically putting the original call on hold.
4) Hold down
again to switch between the calls.
A dvanc e d S Ettin g s
Section
2
Example two:
1) You have an active Skype call.
2) When you receive a landline call, you will hear a beep.
3) Press left
on hold.
to answer the new call while automatically putting the original call
4) To switch between the calls, press right
.
 Dial outgoing calls
Dial a telephone number from the outgoing calls list
1) From the idle screen, press
70
A dvanc e d S Ettin g s
2) Press left
for Options.
3) Press left
to select Call.
to access the list of outgoing calls.
Section
2
 Firmware update
You can check to see which software version your DUALphone is presently using as well as upgrade to the
most recent version. Your options are:
Latest Firmware:
Displays the latest firmware version. Please note that you cannot use
your DUALphone during the update process. The update typically lasts 15 minutes,
depending on your Internet connection.
Current firmware:
Displays the firmware version currently used by your DUALphone.
All Firmware vers.:
Displays a list of all accessible firmware versions that your DUALphone
can use. Thus, you can choose to downgrade to an older version.
1) From the Idle screen, press
71
A dvanc e d S Ettin g s
to enter the main menu.
2) Press
and left
to select Settings.
3) Press
and left
to select Advanced.
4) Press
and left
to select Firmware update.
Section
2
5) Press
and left
or just press left
to select the required option (Latest
Firmware, Current Firmware All Firmware vers.).
6) Under Latest Firmware, press left
to install. Please be aware that the
download can take some time. The handset will prompt you when the firmware
update is finished.
7) Under Current Firmware, you find specifications of the firmware version
presently used by the base station and the handset.
8) Under All Firmware vers., you can see prior updates. Press
just press left
to select your preferred version.
and left
or
9) Press left
again to install the selected version. You will then be asked if you
are sure you want to update. Press left
to accept the update, right
to
cancel.
Note:
• If your DUALphone has not been updated after 30 minutes, you must restart the DUALphone by
disconnecting and reconnecting the base station to the power outlet.
72
A dvanc e d S Ettin g s
Section
3
Support information
Please visit www.dualphone.net for updated help and support. Here you will find documentation on FAQ,
troubleshooting and new features.
 Advanced troubleshooting
Problem
CAUSE
Solution
I have nowhere to
plug in the base
station.
• Your computer or other
equipment may be occupying
the Internet connection port.
• Get a router, allowing you to attach more
units to the same Internet connection port.
If you are buying a new one, we recommend
a peer2peer-friendly router.
I have problems with
my DUALphone.
• You are not using the latest
software.
• Update the software via Settings >
Advance­d > Firmware update > Latest
firmware.
• There is a problem between
your DUALphone and the
device (modem/router/switch)
to which it is connected.
• Restart your modem/router/switch and then
restart the base station by turning the power
off and on.
• You are using an incorrect
Skype name and/or password.
• Check the Skype name and/or password and
try again. Be sure to enter large and small
letters and special characters correctly.
• You have no Skype account.
• Create a Skype account via Status > Create
new account.
• Your base station is not
connected to the Internet.
• Check that all cables are attached correctly.
• The base station has not been
provided an IP address.
• Check via Settings > Information that an
IP address is shown under IP address. If not,
check your Internet connection. If you are
using a router, switch or hub, restart the
device(s) and then restart the base station.
Please refer to My base station does not
receive an IP address under Advanced
troubleshooting.
I cannot sign in to
Skype.
(continues)
73
support information
Section
3
Problem
CAUSE
Solution
I cannot sign in to
Skype.
• Your Internet connection
timed out because you are not
using an “Always on”
connectio­n.
• Some broadband connections require that
you log on the Internet every time you wish
to use it, and the connection will
automaticall­y close after for example 20
minutes of inactivity. Your DUALphone does
not work with such connections, only with
“Always on” connections. Contact your
Internet provider and get an “Always on”
connection. Possibly “Always on” may be
enabled via your provider’s homepage.
• A firewall/NAT/router is
blocking access to the Internet.
• Restart your router and then restart your
base station. It this does not help it may be
because you are using a very restrictive kind
of router/NAT. Please contact your Internet
provider or router manufacturer.
(continued)
• If you are about to buy a new router we
recommend a peer2peer-friendly router.
Skype needs unrestricted outgoing TCP
access to all destination ports over 1024 or
to ports 80 and 443 in order to work
properly. To obtain even better sound, we
recommend that you open the specific port
to incoming TCP and/or UDP traffic. Please
check Settings > Advanced > Internet
settings > Skype ports.
My base station does
not receive an IP
address.
I cannot connect to
Skype from my
workplace or school.
74
• You may be using an Internet
connection with a static IP
address.
• Configure the static IP address via Settings
> Advanced > Internet settings > IP
mode. Select Static and enter the IP
address; then follow the wizard to make the
further required entries.
• Other equipment, for instance
a computer, has been
connecte­d to the Internet
connection.
• Connect the base station to the Internet
connection port. Turn on the base station
and wait for about one hour. Restart the
base station and check if your DUALphone
works. Check via Settings > Information if
the base station has received an IP address.
• Most likely your base station is
behind a proxy server, which
are often used by companies
and schools.
• Configure the Skype proxy via Settings >
Advanced > Internet settings > Skype
proxy. Also, you have to configure via
Settings > Advanced > Internet settings
> Firmware proxy. Please contact the IT
support resource at your workplace or
school for further information.
support information
Section
3
Problem
CAUSE
Solution
The time on the idle
display is incorrect.
• The base station is not
connecte­d to the Internet.
• The handset gets the time and date from the
Internet. Connect the base station to the
Internet and wait for a few minutes.
• You have not programmed
your Time Zone and Daylight
saving.
• Select your time zone via Settings > Time
and Date > Time zone. Then select
Settings > Daylight saving and choose
Daylight saving if you are in a zone with
summertime, otherwise select Standard.
• Your DUALphone is behind a
proxy server.
• In order for the SNTP (Simple Network Time
Protocol) to work, UDP/IP port 123 must be
set to open proxy.
• You are not signed in.
• Choose Status > Sign in and enter your
Skype name and password when prompted
for it. If you have no Skype account, you can
create one via Status > Create new account.
• You have no Internet
connectio­n.
• Please refer to “I cannot sign in to Skype”
under Advanced troubleshooting.
• You are not subscribing to this
service.
•You can buy SkypeOut at www.Skype.com.
• You are out of Skype credits.
• Check your available Skype credits via
Service > Skype Credit.
My SkypeOut call
does not reach the
person intended.
• You have not stored your
country code.
• Check that your country code is registered
via Settings > Phone settings > Region >
Country code. You may also need to check
your area code via Settings > Phone
settings > Region > Area code.
I cannot receive
Skype calls from
certain persons.
• You have specified restrictions
as to whom you want to
communicate with.
• Check the person who is unable to call you
via Settings > Privacy > Skype calls (or
Online Number calls). Select a privacy
option which allows the person to call you.
• The person is a blocked Skype
contact.
• Check if the Skype contact is blocked via
Settings > Manage blocked users.
Unblock if required.
• You are signed out.
• Sign in to your Skype account via Status >
Sign in to Skype.
• You have muted your handset.
• Adjust the volume via Settings > Tones >
Ring tones.
• You have enabled Call divert,
which means that all incoming
Skype calls are forwarded.
• Disable call forwarding via Settings > Call
divert > Call forward.
I cannot make a
Skype to Skype call.
I cannot make a
SkypeOut call.
My DUALphone does
not ring on incoming
calls.
75
support information
Section
3
Problem
CAUSE
Solution
I experience a bad
sound quality during
Skype calls.
• You are probably behind a
router which interferes with
the sound.
• In order to obtain better sound, we
recommen­d that you open the specific port
shown under Settings > Advanced >
Internet settings > Skype ports to
incoming TCP and/or UDP traffic. However,
on some routers you cannot configure
incoming UDP traffic although you can still
configure rerouting of ports with incoming
TCP traffic. If you are using several Skype
clients on the same router, you must make
sure that they are not using the same Skype
Port.
• Another unit (for instance a
computer) is using the Internet
connection.
• Free up bandwidth by ending other ongoing
Internet traffic or get an Internet connection
with more bandwidth.
I cannot send
voicemai­ls.
• You are not subscribing to this
service.
• You can buy SkypeOut at www.Skype.com.
Check if your voicemail is active via Service
> Voicemail.
Landline and mobile
phones cannot call
me via Online Number.
• You are not subscribing to this
service.
• You can buy credit at www.Skype.com.
• You are out of Skype credits.
• Check your status via Service > Online
Number.
• People calling your Online
Number do not wait long
enough before they hang up.
I cannot call via my
landline connection.
I cannot receive calls
via my landline
connection.
76
• People calling you should allow the phone to
ring at least five times before they hang up
due to the delay before the Online Number
call reaches you.
• The base station is not
connecte­d to your landline.
• Connect the landline to your base station.
• The landline is out of order.
• Check your landline connection with a
traditional phone and hear if there is a
dialling tone. If not, contact your landline
provider.
• The landline connection is
occupied by another phone in
the house.
• Check that the landline connection is not
occupied.
• The base station is not turned
on.
• Turn on the base station.
• You are using incorrect
landline country setting.
• Select the correct landline country setting via
Settings > Phone settings > Landline
country. Please note: The landline country
setting has no influence on Skype calls.
support information
Section
3
Problem
CAUSE
Solution
I cannot access the
main menu Contacts.
• You are signed out.
• Your contact list resides on a central Skype
server and is therefore visible only when you
are signed in. Sign in via Status > Sign in
to Skype.
I cannot see if a
Skype contact is
online as his or her
online status is
always shown as
• The contact in question has
not been authorised.
• Send an Authorisation request: From
Contacts, select Options > Advanced >
Request details. Whenever a person has
accepted your request, you will be able to
see his or her online status.
The main menu
History is suddenly
empty.
• You are signed out.
• The History list is deleted whenever you sign
out. Sign in via Status > Sign in to Skype.
Please note: Old call details will not be
restored at the next sign in.
My friends cannot
find me on Skype by
searching for my
e-mai­l address.
• You have not configured your
data under My profile.
• Save your e-mail address via Status > My
profile > Private. Other Skype users cannot
see your e-mail address, they can only use it
for searching for you if they know the
address already.
The handset does
not charge when
placed in the charger.
• The handset is not placed
correctly in the charger.
• Check that the charger makes a beep when
the handset is placed correctly.
• The charger is not connected
to the power outlet or it is not
turned on.
• Check that the power supply is connected to
the outlet and that the unit is turned on.
• The batteries are not inserted
correctly in the handset.
• Check that the batteries are inserted
correctl­y. Use only rechargeable batteries,
type Ni-MH.
• The batteries are empty.
• Place the handset in the charger. The
handset will turn on automatically after
some time in the charger.
• The batteries are not inserted
correctly in the handset.
• Place the batteries correctly in the handset.
The display is black.
• The handset is not turned on.
for approximately two
• Hold down
seconds to turn on the handset.
There is no antenna
symbol in the upper
right hand corner of
the display.
• You are too far away from the
base station.
• Move the handset closer to the base station.
• The base station is not turned
on.
• Turn on the base station. The red LED light
must be on at all times.
I cannot turn the
handset on.
(continues)
77
support information
Section
3
Problem
CAUSE
Solution
There is no antenna
symbol in the upper
right hand corner of
the display.
• The handset is not registered.
• Register the handset via Settings >
Cordles­s settings > Register handset.
I do not understand
the language on the
handset.
• You have chosen the wrong
language.
• From the idle screen, press Menu > 888,
then select your preferred language from
the list.
I cannot register the
handset to the base
station, the message
‘Open base station
could not be found’
is shown on the
handset.
• The base station is turned off.
• Turn the base station on. The LED light on
the base station must be red.
• The base station is not in
registration mode.
• Press the Reset button on the back of the
for Retry on
base station, then press left
the handset.
• You are too far away from the
base station.
• Move the handset closer to the base station
(for instance in the same room).
• You are not subscribing to this
service with your landline
provider.
• Contact your landline provider.
• You are using an incorrect
country setting.
• Select the correct country setting via
Setting­s > Phone settings > Landline
country.
• You are using an incorrect
country setting.
• Select the correct country setting via
Setting­s > Phone settings > Landline
country.
(continued)
No Caller ID is shown
when I receive
landline calls.
I do not get a new
line on my landline
connection when
sending a flash (by
pressing
78
).
support information
Section
3
 FAQ
79
Question
Answer
Why is the
DUALphon­e 4088 for
Skype better than a
Wi-Fi phone for
Skype?
Because it is more reliable (DECT), has no interference problems with other
wireless devices (Wi-Fi, Bluetooth), has a much longer talk time (more than 10
hours), standby time (more than 140 hours) and range (up to 300 meters). In
practice the DUALphone 4088 has a superior voice quality with increased distance
between the handset and the base station/router. This is due to less packet loss
and interference compared to a Wi-Fi phone. Furthermore, with the DUALphone
4088 you get a 2-in-1 telephone for both Skype and ordinary landline calls, as
well as you have the possibility for dual Skype accounts on one base station.
Where can I buy the
DUALPhone 4088?
You can buy the DUALphone 4088 at www.dualphone.net and
www.skype.com and retailers. Please visit www.dualphone.net for further
information.
What is a
DUALphone­?
Your DUALphone combines two phones in one unit, allowing you to use Skype,
SkypeOut /Online Number as well as traditional telephony via landline. Thus, you
can use your DUALphone on two networks, for instance allowing you to establish
a conference call between users on both networks.
Is it easy to connect
my DUALphone to
the Internet?
Yes. It only requires you to connect the base station to a power outlet and to your
Internet connection. However, you might need a router/switch/hub if you want to
connect more units to the same Internet connection, for instance both your
computer and your DUALphone. We recommend that you use a peer2peer
friendl­y router for this purpose.
Are there any special
requirements on my
Internet connection?
Yes. You have to use an Internet connection that is “Always on”. Some broadband
connections demand that you log onto the Internet every time you wish to use it,
and the connection will automatically close after for example 20 minutes of
inactivity. Your DUALphone does not work with such connections, only with
‘Always on’ connections. Contact your Internet provider and get an “Always on”
connection. Possibly “Always on” can be enabled via your provider’s homepage.
Can my DUALphone
be updated with
new software?
Yes. Unlike many other products, the firmware of your DUALphone can be
updated to always give you access to the latest features.
What Skype services
does my DUALphone
support?
Your DUALphone supports Skype, SkypeOut, online number and Voicemail.
How many skype
accounts can be
signed in at the same
time?
Your 4088 dualphone can be signed in to two different skype accounts at the
same time. To use this feature you must purchase one additional handset.
With two account only one account can hold an active call on skype at the same
time.
support information
Section
3
80
Question
Answer
What Skype features
does my DUALphone
support?
• Superior Skype sound quality
• Calling via Internet: Skype to other Skype users
• Calling via SkypeOut to ordinary telephone numbers
• Works with Online Number – enables reception of calls from ordinary telephone
numbers (PSTN)
• Works with Skype VoicemailTM (view, play, delete, record personal greeting)
• Skype conference call (invited party)
• View, search and call Skype contact list
• Skype Call Forwarding
• Skype Call Waiting
• Caller Identity with Skype name and picture of calling party
• Notification of missed calls, new voicemail
• Set your Skype online status (Offline, Away, Do Not Disturb etc.)
• View the status of your Skype contacts on the handset display
• View Call History of Skype and ordinary calls (30 entries)
• Contact list (Telephone book): 250 entries
• Create a new Skype account
• Manual and automatic sign-in to Skype account
• Edit my profile
• Update notification when new Skype and DUALphone software is available
• View Skype credits
What is SkypeOut?
SkypeOut allows you to call ordinary phones and mobile phones at very competitive prices. There might be restrictions applying to calls to special service numbers
in certain countries.
What is the price
of a call to
ordinary phones
and mobile phones
via SkypeOut?
You can make big savings. Check the prices at
http://www.skype.com/intl/en/prices/?intcmp=CS-Upsell-MA25
Is it expensive to use
Skype with a volume
based Internet
connection?
No. Skype does not take up much bandwidth. On average, Skype uses 0-0.5 Kbps
during standby and 3-16 Kbps during calls.
Does Skype work
behind a NAT router?
Yes. Skype works behind most NAT routers. We recommend that you use a
peer2peer friendly router.
Does my DUALphone
support several
languages in the
menus?
Yes. You can choose between 11 languages: Italian, Portuguese, Polish, Spanish,
Dutch, Finnish, Danish, Swedish, English, German and French
Does my DUALphone
support connections
via proxy servers
and firewalls with
appro­va­­l?
Yes. Your DUALphone supports HTTP or HTTPS proxies, authenticating HTTPS/SSL
and SOCKS5 proxies.
support information
Section
3
81
Question
Answer
In which countries
has the DUALphone
4088 been approved?
The DUALphone 4088 has been approved in the following European Union
Member States: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia,
France, Germany, Greece, Hungary, Ireland Italy, Latvia, Lithuania, Luxembourg,
Malta, Poland, Portugal, Slovakia, Slovenia, Spain,The Netherlands, United
Kingdom. Other countries: Iceland, Liechtenstein, Bulgaria, Faroe Island, Greenland, Romania and Switzerland, Australia, South Africa and New Zealand.
Can I use the
DUALphone as a
conference phone?
Yes, the DUALphone 4088 has a handsfree speakerphone, just as you can be the
invited party on a Skype conference call. DUALphone 4088 can also manage a
3-par­ty call between landline and Skype calls.
Is it safe to call via
Skype?
Yes. All your Skype calls are encrypted, thus increasing the safety and protection
of personal information.
Is it safe to have my
user data on the
Skype server?
Yes. All your profile data and your contacts are located on a Skype Server, not on
your DUALphone. A digital signature, based on a public and a private key,
protects all profile data. The public key is used to encrypt the data, allowing only
the person with the right key to make the data readable again.
Can I make an
emergency call via
Skype?
No. Skype does not allow emergency calls, but provided you have an active
landline connection and your DUALphone is connected to the base station and
the base station is connected to the landline, you can route emergency calls via
this line. Please note that emergency calls can only be made when the base
station is connected to the power outlet and it is turned on. The phone cannot be
used during a power failure.
Can I protect myself
against harassment
via Skype?
Yes. You can always block certain persons from contacting you via Skype. You can
also prevent groups of persons from contacting you.
Can my DUALphone
use a static IP
address?
Yes. You may configure a static IP address.
Can I call ordinary
phones and mobile
phones via Skype?
Yes. However, this requires that your Skype account supports SkypeOut, a service
you can buy at www.skype.com. With SkypeOut you can call ordinary phones and
mobile phones at very competitive prices.
Can ordinary phones
and mobile phones
call me via Skype?
Yes. However, this requires that your Skype account has an online number, a
service you can buy at www.skype.com. With Online Number you get an
ordinary phone number that your contacts can call.
Can I take my
DUALpho­ne with me
and use it in another
country?
Yes. Your DUALphone can be connected to the Internet anywhere with an active
Internet connection. The landline connection will also be working in other
countries.
What is the range of
my DUALphone?
The maximum distance between the handset and the base station depends on
the environment you are working in. However, you should typically have a range
of some 50 metres indoors and 300 metres outdoors. (US 30 meter indoor and
250 meter outdoor).
support information
Section
3
Question
Answer
Is the handset GAP
compatible?
Your DUALphone uses a number of features specific to Skype. Therefore we
recommend that you do not use other handsets than the one provided with your
DUALphone.
Can I use several
handsets with the
same base station?
Yes. You will be able to use up to four handsets which can all take advantage of
the same Skype account.
Can I divert an
incoming Skype call?
Yes. However, this requires you to have Skype credits on your Skype account.
Can I check my Skype
credit status?
Yes, you can check your Skype credits from your DUALphone handset.
Is there an answerin­g Yes, provided your Skype account supports Voicemail, a service that you can
activate via www.skype.com. This allows you to divert all incoming Skype calls to
machine in my
your voicemail.
DUALph­one?
Can I send instant
messages (chat) via
my DUALphone?
No.
Can I associate a
picture with my
Skype account?
Yes. However, you have to sign in to your Skype account via your computer and
upload the picture from there. Skype will automatically change the uploaded
picture to the correct size. In order to have the best picture quality we
recommen­d that you upload a 96 x 96 pixel picture. You can upload in JPG (.jpg)
as well as bitmap (.bmp) format.
Which protocol does
my DUALphone use?
The Skype part of your DUALphone uses a protocol of its own. The HTTP protocol
is used for Firmware updates and all data transmissions are encrypted.
How long is the talk
time on fully charged
batteries?
Minimum 10 hours.
How long is the
stand by time on
fully charged
batterie­s?
Up to 140 hours.
Do I need a
computer?
No, there is no need to have a computer – simply connect the DUALPhone base
station to your broadband router or modem. If you want to use the landline
connection feature, you will also need to connect the base station to the landline
connection.
250.
How many Skype
contacts does the
DUALphone support?
82
support information
Section
3
Question
Answer
Which headset
works with the
DUALphone?
The connector is of the mono type and the plug size 3.5 mm. Please note that not
all headsets will be suitable. Ask for a set with an impedance of 30 Ohms or
higher. We recommend that you use the Plantronics Backbeat 116 headset.
I don’t have a landline wall receptacle
near the place where
I want to put the
DUALphone base
statio­n and I don’t
want to do install
new telephone wires
between the base
station and the
landline receptacle.
What do I do?
We recommend that you purchase a wireless phone jack, which can be installed
in 1 minute. Please visit www.wireless-phonejack.com.
Does the Skype
online status Do not
disturb work with
landline calls?
Yes, you will not be disturbed by any landline calls, but you can see the calls
under missed calls
Why does call forward not work?
If your calls are forwarded to a phone or mobile number be sure to have enough
Skype Credit on your Skype account, otherwise your calls will not be forwarded.
If your calls are forwarded to another Skype user, this must be someone in your
contact list, otherwise your calls will not be forwarded.
(NOTE: if both call forwarding and voicemail are set up, incoming calls will first be
forwarded to the call forward number, and if not answered here the call will be
sent to your voicemail instead).
83
support information
Section
3
 CE Declaration of Conformity
This product is manufactured for RTX Products Hong Kong Limited. Please also refer to the introduction in the
Installation Guide and User Manual, guarantee and safety & warranty information sheets.
The DUALphone 4088 complies with the requirements of EC directives:
99/05/EC Directive for radio facilities and telecommunication terminals
Conformity with essential requirements of Council Directive 99/05/EC is assured according to:
R&TTE
Directive 99/05/EC
Standard: EN301406 V2.1.1 (2009-07)
Additionally, the DUALphone 4088 is in conformity with the directives below:
EMC
Directive 89/336/EC
Standard: EN301489–1 V1.8.1 (2008-04)
Standard: EN301489–6 V1.3.1 (2008-08)
Safety
Directive 77/23/EC
Standard: IEC/EN60950–1 2ed. + A11:2009 + A1:2010
Health/SAR
Recommendation 99/519/EC
Standard: EN50361, EN50385
Due to existing differences between public telecommunication networks in different states, this authentication
does not in itself constitute an unconditional guarantee of the successful operation of these units on every
network terminal point.
Intended use:
The DUALphone 4088 is designed to switch onto the analogue telephone network via the normal telephone
socket and a LAN interface on a broadband connection. Any other use is deemed as not intended use.
The company does not accept any claims resulting from unauthorised alterations or modifications not described in
this user manual.
Denmark, Noerresundby, 10 March 2012
Peter Christensen
RTX Products Hong Kong Limited
Stroemmen 6
9400 Noerresundby
Denmark
Telephone: +45 96322300
Fax: +45 96322310
84
c e d e claration of conformity