Masport Westcott 3000 Operating Instructions Manual

Westcott 1000 Stove

Westcott 2000 Stove

WESTCOTT 1000 & WESTCOTT 2000 STOVES HAVE BEEN TESTED TO SHOW

COMPLIANCE WITH THE EMISSION LIMITS OF AS/NZS4013:1999

PART NO.592006

2011-12-07

CONTENTS

DIMENSIONS 1

DIAGRAMMES 2

SAFETY ADVISE 3

ASSEMBLY 3

1

#

$

- 1 -

'

(

*

,$IA

!

"

+

&

%

Table 1 - Dimensions A

Westcott 1000

Westcott 2000

580

602

B

540

554

C

416

544

D

208

272

E

434

564

F

105

102

G

55

55

Note: All Dimensions in mm. Dimensions stated may be subject to a slight ± variation.

H

336

309

J

120

126

K

425

418

L

128

154

Table 2 - Dimensions Flue Outlet Size

Westcott 1000 125

Weight

73

Westcott 2000

150 88

Note: All Dimensions in mm. Dimensions stated may be subject to a slight ± variation.

2

!

X

3

4

- 2-

5

7

6

"

!

#

$

8

- 3 -

Wescott 1000 & 2000

IMPORTANT: THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR FUTURE REFERENCE

Important Safety Advice

Please read these instructions carefully before installing or using this appliance. Failure to do so may result in damage to persons and property.

Installation of this appliance must be carried out by a suitably qualifi ed competent person in accordance with all Building Regulations, including those referring to

Local Authority Bye-Laws, National Standards and Codes of Practice.

Do not install this appliance on a shared fl ue.

This appliance operates at very high temperatures and retains its heat for a period after use. Do not touch any surfaces while in use. All persons including children and the infi rm should be warned of this and not allowed to touch any surfaces while in use. Please use a suitable fi reguard to prevent contact when in use.

Do not place any photographs, paintings, TV’s or other combustible items near the appliance as exposure to hot surfaces will cause damage. Maintain safe distances from combustibles in all cases in accordance with these instructions – please refer to installation.

The operator must use the tools provided. The mitten provided is a tool.

Ensure that there is adequate ventilation in the room in accordance with building standards. Do not obstruct any of the air inlets or outlets on the appliance.

A fl ue damper should not be fi tted.

This appliance is for domestic heating use only in accordance with these operating instructions. Do not make any unauthorised changes to the appliance.

Only use recommended fuels. Do not burn petroleum coke fuels, household waste or plastic in this appliance.

Use hardwood only with a moisture content of less than

25%. Burning soft or wet fuels such as unseasoned timber, painted or treated timber will only result in a build up of tar in the stove and the fl ue pipe and will cause staining of the glass.

Do not use fl ammable liquids to ignite the fi re.

Avoid the use of aerosols in the vicinity of the stove when it is in operation.

Clean your fl ue pipe at once a year (Check your House

Fire Insurance) to ensure there are no blockages. Do not allow a build up of ash to occur in the ash pan as this will cause the grate to burn out prematurely.

Regular maintenance should be carried out by a

Competent Engineer.

Assembly of the stove

To make the product easier for handling on installation, remove the baf fl e plate, side bricks, back brick and door. Place these in a secure place to avoid damage. These must be re fi tted after installation.

The legs and other fi xings are packed in the ashpan for safe keeping in transport. Fix the legs to the underside of the product using the bolts provided (Fig 2) .

The stove is supplied ready for top fl ue connection. For Rear fl ue connection remove the collar and blanking plates and fi t in the desired position. The collar can be fi tted on the top or the rear of the product. Seal with fi re cement to ensure it is air tight (Fig 3) .

The primary air sealing plate is located on the front of the grate.

To locate in position, slacken the screws beneath the grate and pull forward, then close the door fully, open again and tighten the screws

(Fig 4).

Installation Instructions

General

These instructions give a guide for the installation of the stove but in no way absolves the installer from responsibilities to conform to all relevant standards relating to the installation of solid fuel appliances.

In the interests of your safety, most building regulatory Authorities in Australia and New Zealand require any wood fi re installation to comply with Installation Standard AS/NZS 2918. They may also have local requirements in addition to those in the Standard. Check with your local Building Authority before commencing installation to fi nd if you will require a Permit and whether there are extra requirements. All our Wood fi res have been tested to ensure that they will meet the appropriate safety Standard requirements if the instructions in this book are followed. As the safety and emissions performance can be affected by altering the appliance, no modi fi cations are allowed without written permission from the manufacturer.

We recommend that a qualifi ed specialist installer should be used.

Please note that to the best of our abilities these instructions are correct at time of printing, however we cannot be held responsible for any differences in legislation which may occur in the future.

An extractor fan must not be used in the same room as this appliance.

NOTE: WHILE ALL MODELS HAVE BEEN TESTED TO

SHOW COMPLIANCE WITH THE EMISSION LIMITS OF AS/

NZS.4013:1999, ONLY SOME MODELS MAY BE INSTALLED IN

DISTRICTS HAVING LOWER ALLOWABLE EMISSION LIMITS.

PLEASE CHECK WITH YOUR BOROUGH OR SHIRE COUNCIL

BEFORE PURCHASING A HEATER OR INSTALLING A WATER

BOOSTER.

WARNING: APPLIANCES INSTALLED IN ACCORDANCE WITH

THIS STANDARD SHALL COMPLY WITH THE REQUIREMENTS

OF AS/NZS 4013 WHERE REQUIRED BY THE REGULATORY

AUTHORITY, I.E. THE APPLIANCE SHALL BE IDENTIFIABLE

BY A COMPLIANCE PLATE WITH THE MARKING ‘TESTED

TO AS/NZS 4013’. ANY MODIFICATION OF THE APPLIANCE

THAT HAS NOT BEEN APPROVED IN WRITNG BY THE

TESTING AUTHORITY IS CONSIDERED TO BE IN BREACH

OF THE APPROVAL GRANTED FOR COMPLIANCE WITH AS/

NZS 4013.

- 4 -

Floor Protection & Installation Clearances

Please refer to the speci fi c ‘Installation Speci fi cations’ for the stove concerned supplied with the stove.

Flue Connection

You MUST use a fl ue system, which complies with the current installation Standard AS/NZS 2918.

Operating Instructions

Warning: The door and operating handles become hot when the stove is in use. For your safety use the glove provided.

Full instructions are supplied with the fl ue kit, and these MUST be followed closely, including the minimum fl ue exit height from the top of the fl oor protector and the minimum exit height above the roo fl ine or roof ridge as detailed in the instructions.

Other Flue Systems

Flues and fl ue heat shields other than those listed on the Installation

Speci fi cation Sheets may be used, but if they have not been tested with these heaters, their installation clearances will be those speci fi ed in AS/NZS 2918:2001 for untested

Unless otherwise speci fi fl ue installations.

ed, all heat sensitive wall material must be kept at least 600mm away from any with a fl ue heat shield.

Always seal the cement or fi fl ue to the

berglass rope.

fl fl ue, which is not

ue socket of the fi rebox using fi fi tted

rebox

Initial Firing of Stove

We recommend that you have two to three small fi res before you operate your stove to maximum heat output. This is to allow the paint to cure and the castings to relax and consolidate location.

We recommend this ‘running in’ procedure after long idle periods to preserve the life of the stove. During this you may notice an unpleasant smell. It is not toxic but for your own sake we would suggest that during this period you leave all doors and windows open.

Air Controls

Primary air is controlled via the sliding vents

(A - Fig 6) in the bottom of the door; this provides a conventional air draught to the bed of the fi re. (+) indicates more air, (-) indicates less air, (+) and

(-) are marked on the primary and secondary air controls.

Secondary air is controlled via the sliding vent

(B - Fig 6)

above the door. It is this ‘Airwash’ that keeps a clean and uninterrupted view of the fi re, also aiding in good secondary combustion of fuel and reducing emissions into the chimney and environment.

Connect the fl ue pipe to the stove making sure that it fi ts snugly into the base of the connection with sealant. Add fl fi fl ue collar

(Fig.5)

. Seal the collar and

re cement or with other suitable high temperature

ue sections as required; note that all must face upwards. fl fl ue

ue sockets

Avoid using bends greater than 45° to the vertical. All fl ue pipes should be as close to vertical where possible. For rear flue connection the length of the horizontal run of the not exceed 150mm.

This product should not be installed on a shared fl ue.

Commissioning

Upon completion of installation, the stove and fl ue system should be tested by a suitably quali fi operating levels. Open the main fi fl ue pipe should

ed person to make sure it is safe for normal use. A smoke draw test should be completed to check for soundness of joints and seals and also that all smoke and fumes are taken from the appliance up the chimney and emitted safely.

First warm the fl ue with a blowlamp or similar for about 10 minutes.

Place a lit smoke pellet on the centre of the grate with the air controls open. Close the door – the smoke should be drawn up the fl ue and be seen to exit from the fl ue terminal. Complete the test with all windows and doors shut in the room where the appliance is fi tted. If a ceiling fan is present it must be operated on max for the duration of the test. If there are any extraction fans in adjacent rooms these too must be operated on maximum setting during the test with the interconnecting doors open. If any spillage occurs, recheck the suitability of the fl ue system making sure there is adequate air supply to the room (as per Building Regulations).

Light the appliance and slowly increase the temperature to

re door when the appliance reaches normal operating condition and carry out a spillage test using a smoke match or pellet around the door opening. If any spillage occurs, open all windows, allow the fi re to go out and recheck the fl ue system and ventilation.

Lighting the Stove

Place fi re lighters or paper and kindling on the grate. Light the fi re at base leaving all air controls open. Allow the fuel to reach a steady glow and build the fi re up gradually. Once you have a good fi re established across the grate bed, further fuel can be added as required.

Running the Stove

When your fuel is well alight you can start to restrict the primary air intake. If you are only burning wood the primary air control can be fully closed. If you are burning solid fuel you will require more primary air. Your stove is burning with maximum ef fi ciency when a bright fi re is achieved using minimum air inlet.

The stove can be banked up for long periods. When burning solid fuel empty the ash pan. Open air controls and let the fi re burn brightly for a short period. Refuel and close air controls; the exact setting required will depend on the fuel used and the chimney draw so some practice may be necessary. To revive the fi re, open air controls until the fi re is burning brightly, de-ash if necessary and refuel. Set air controls as required. The stove is not suitable for overnight burning.

Notes on Wood Burning

Wood burns best on a bed of ash and it is therefore only necessary to remove surplus ash from the grate occasionally. Burn only dry, well seasoned wood, which should have been cut, split and stacked for 12 months with free air movement around all sides of the stack to enable it to dry out. Burning wet or unseasoned wood will create tar deposits in the stove and chimney and will not produce a satisfactory heat output. When loading wood, make sure that the end grain of the wood in the stove is pointing away from the glass otherwise the moisture and gases coming from the end grain of the wood will dirty the glass.

Table 5 - Maximum log lengths

Westcott 1000

Westcott 2000

300mm (12”)

400mm (16”)

- 5 -

Petroleum coke fuels or household waste should not be burned on this appliance.

Stove Body

The stove is fi nished with a heat resistant paint and this can be cleaned with a soft brush. Do not clean while the stove is hot, wait until it has cooled down. The fi nish can be renovated with a suitable brand of paint.

De-Ashing

To de-ash the grate insert the notch on the riddle hand tool into the peg on the side of the stove (D - Fig 6) , then draw the tool forwards and backwards with a slow positive action (Fig 7) .

The ash pan should be emptied each time after operating the stove so not to let build up of ash occur. Where possible, it is best to wait until the stove and ash has cooled before removing the ash pan. To remove, open the stove door by lifting the handle upward

(C - Fig 6

then using the riddle handle lift the ash pan out of the fi re (Fig 8). For ef fi cient burning of your appliance, make sure the grate is clear of burnt debris; e.g. nails, etc.

Glass Panels

Clean the glass panels when cool with a proprietary glass cleaner.

Highly abrasive substances should be avoided as these can scratch the glass and make subsequent cleaning more dif fi cult. Wet logs on heated glass, a badly aimed poker or heavy slamming of the doors could crack the glass panels. The glass will not fracture from heat.

Shut down Periods

If shutting down the stove for long periods (e.g. for summer months) make sure that all ash is removed from the stove and that the chimney fl ue ways and baf fl e plate are brushed clean. When the stove is cold a vacuum cleaner may be used to remove any residual ash or soot. Close the door and leave all air inlets open fully. This action will ensure air circulation through the appliance and will help to avoid corrosion and condensation within the appliance during this shut down period.

Flue Pipes

Check your fl ue pipe each year before starting to use your stove for the winter. Birds may have nested in the fl ue cowl. The fl ue pipe must be swept at least once a year by a Quali fi ed Chimney

Sweep.

To avoid a build up of soot on the baf fl e plate (the plate inside the stove above the grate) it must be removed and cleaned periodically.

This plate locates the back and side fi rebricks so note its position before removal. To remove, lift plate and remove one side brick; this will allow the plate to drop and aid removal. To replace, position baf fl e plate on back and side plate, lift plate and replace remaining brick, making sure it has located in position. This must be done when the stove is cold.

Safety Notes for Your Guidance

FIRES CAN BE DANGEROUS.

Always use a fi re guard in the presence of children, the elderly or the in fi rm. Inform all persons the dangers of high temperatures during operation of the appliance including the stove pipe.

Use operating tools provided.

DO NOT OVER FIRE.

It is possible to fi re the stove beyond its design capacity. This could damage the stove, so watch for signs of over fi ring. If any part of the stove starts to glow red, the stove is in an over fi re situation and the controls should be adjusted accordingly to reduce air intake. Never leave the stove unattended for long periods without adjusting the controls to a safe setting. Careful air supply control should be exercised at all times.

Troubleshooting

1. Poor heat output a. Stove too small for room: Seek advice from a Quali fi ed Heating

Engineer as to (kW) output required for the room size. As a guideline the volume of the room in cubic feet divided by 500; e.g. room 15’x15’x8’ would require 3.6kW approx.

b. Chimney and/or fl ue pipe restricted, room ventilation restricted:

On installation these should have been checked but regular maintenance is necessary as conditions can change; e.g. soot build up, birds nesting, masonry fall, dust build up or furniture blocking vents.

c. Poor quality fuel: Only burn dry seasoned timber, soft woods have a lower heat output than hard woods per hour.

Warning - Fume Emissions

Properly installed and operated, this appliance will not emit fumes.

Occasional fumes from de-ashing and refuelling may occur.

Persistent fume emission must not be tolerated. If fume emission does persist, then the following immediate action must be taken:

1. Open doors and windows to ventilate the room.

2. Let the fi re out, or eject and safely dispose of fuel from the appliance.

3. When the stove has cooled, check for chimney fl ue blockage and clean if required.

2. Dirty Glass Panel a. Generally caused by poor fuel quality, see (1c) b. Use secondary air slide (Airwash) for glass panel c. Fire burning too low, open air vents on stove to create hot fi re; this may ‘burn’ glass clean.

d. If glass requires cleaning use glass cleaner recommended by your supplier; only use glass cleaner on cold glass. DO NOT

USE any abrasives or scrapers as these will scratch glass and increase future tar build up making it harder to clean.

Do not attempt to relight the fi re until the cause has been identi fi ed.

If necessary seek professional advice.

General Maintenance

Baffl e Plate

This should be removed at least once a month to prevent any build up of soot or ash, which could lead to blocked fl ue ways and dangerous fume emission. If the baf fl e plate is removed the fl ueway can be swept through the appliance.

3. Unburnt Fuel in Firebox

Insuf fi cient air reaching fuel. Open primary air slide, this will supply combustion air to burn fuel fully (unless it has reached a ‘point of no return’)

Check if the ash pan is full and empty if required. De-ash with the riddler to make sure the grate is not blocked and check for jammed clinker or nails when the fi re is out and the stove has cooled.

4. Smoke and Fumes Entering Room

These are very dangerous and must NOT be tolerated. Open window and allow fi re to burn out. Seek expert advice immediately.

DO NOT USE stove until the problem is solved.

5. Fire inside the Flue Pipe

Identi fi ed by loud roaring sounds, dense smoke and sparks emitting from top of fl ue. Shut down the air supply by closing air vents, close stove door fully and call fi re brigade immediately. Regular fl ue cleaning will prevent fl ue fi res. Seek advice from a Quali fi ed

Chimney Sweep. Flues must be checked annually and more often when bitumas coal and poor quality smokey fuels are used.

After Sales Service

Please see warranty details at rear of this manual.

Should you require after sales service or should you need to purchase any spares, please contact the retailer from whom the appliance was purchased. Please do not return a faulty product to us in the fi rst instance as this may result in loss or damage and delay in providing you with a satisfactory service. Please retain your receipt as proof of purchase.

- 6 -

- 7 -

WESTCOTT 1000

6

14

2

3

7

5

15

12

9

8

4

16

13

WESTCOTT 1000 STOVE - SPARE PARTS

13

14

15

16

8

9

10

11

12

6

7

4

5

Item Description

1 Door

2

3

Grate Accessory Pack (incl Grate Outer, Grate inner, Con Rod)

Adjustable Grate Plate

Front Bar (log bar)

Air Wash De

Baf fl e Plate fl ector Plate

Grate/Ashpan Operating Tool

Legs Accessory Pack (x2 off)

Primary Air Slide

Air slide knob Accessory Pack (x1 steel, x1 black

Door Handle Accessory Pack (x1 steel, x1 black

Ash Pan

Hinge Pins (x2 off) fi

Heat Bricks Accessory Pack (x2 side bricks, x1 rear brick)

Door Glass Accessory Pack (includes clips)

Mitten fi nish)

nish)

Part No

MF09015

MF09016

MF09017

MF09018

MF09019

MF09020

MF09007

MF09009

MF09021

MF09011

MF09010

MF09022

MF09035

MF09023

MF09024

MF09036

1

10

11

- 8 -

WESTCOTT 2000

WESTCOTT 2000 STOVE - SPARE PARTS

13

14

15

16

9

10

11

12

6

7

4

5

8

Item Description

1 Door

2

3

Grate Accessory Pack (incl Grate Outer, Grate inner LH & RH, Connector, Con Rod)

Adjustable Grate Plate

Front Bar (log bar)

Air Wash De

Baf fl e Plate fl ector Plate

Grate/Ashpan Operating Tool

Legs Accessory Pack (x2 off)

Primary Air Slide

Air slide knob Accessory Pack (x1 steel, x1 black

Door Handle Accessory Pack (x1 steel, x1 black

Ash Pan

Door Glass Accessory Pack (includes clips)

Hinge Pins (x2 off) fi fi nish)

nish)

Heat Bricks Accessory Pack (x2 side bricks, x1 rear brick)

Mitten

Part No

MF09025

MF09026

MF09027

MF09028

MF09029

MF09030

MF09007

MF09009

MF09031

MF09011

MF09010

MF09032

MF09033

MF09035

MF09034

MF09036

- 9 -

MASPORT PRODUCT WARRANTY

WOOD & MULTI-FUEL FIRES (Radiant & Convection)

This document sets out the express warranties that apply in respect of Masport products purchased in Australia and New Zealand.

For Masport products purchased in Australia, the express warranties in this document are provided by Glen Dimplex Australia Pty Limited ABN 69 118 275 460 of Unit 1, 21 Lionel Road, Mount

Waverley, Victoria 3149 (Phone number 1300 556 816) and for Masport products purchased in

New Zealand, the express warranties in this document are provided by Glen Dimplex Australasia

Ltd, New Zealand registration number 1506305, of 38 Harris Road, East Tamaki, Auckland, New

Zealand (Phone number 09 2748265) (we, us our).

The express warranties in this document apply to the particular Masport product which this warranty card has been included in the packaging for or otherwise supplied with (the Masport product).

1 Masport express warranty

Subject to the exclusions in section 2, we warrant under this express warranty that the below parts of the Masport product will be free from defects of materials or workmanship for the periods speci fi ed below (with each of the below periods commencing on the date the Masport product was purchased by you as a brand new product from a retailer located in Australia or New Zealand):

TYPE OF PART

WOOD FIRE FIRE BOX, CAST IRON

WOOD FIRE FIRE BOX, STEEL

MULTI FUEL FIRE BOX, CAST IRON

MULTI FUEL FIRE BOX, STEEL

DOOR GLASS & SEAL

FIREBRICKS / BOARDS & RETAINERS

SECONDARY AIR TUBES

BAFFLE COMPONENTS

WATER BOOSTER

GLEN DIMPLEX FLUE SYSTEMS

FANS & ELECTRICAL COMPONENTS

WARRANTY (In Years)

PARTS LABOUR

10

10

5

5

5

5

2.5

2.5

1

1

1

1

1

1

1

1

1

1

1

1

1

1

* Where a Masport product is covered by a parts and labour warranty, the warranty covers both the repair of the defective part or the provision of a spare part to replace the defective part and the installation of that part.

** Where a Masport product is covered by a parts only warranty, the warranty covers only the repair of the defective part or the provision of a spare part to replace the defective part and does not include the removal of the defective part or the installation of the repaired or replaced part.

This express warranty is personal to the fi rst person who acquires the Masport product from the relevant retailer and claims under this warranty cannot be made by anyone other than this person.

The bene fi ts conferred by this express warranty are in addition to the Consumer Guarantees referred to in section 3 and any other statutory rights you may have under the Australian Consumer

Law, the New Zealand Consumer Guarantees Act and/or other applicable laws.

- 10 -

This express warranty does not apply where:

(a) The Masport product has been installed, used or operated otherwise than in accordance with the product manual or other similar documentation provided to you with the Masport product;

(b) The Masport product requires repairs due to damage resulting from accident, misuse, incorrect installation, cleaning or maintenance, unauthorised modi fi cation, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories or exposure to abnormally corrosive conditions;

(c) The defective part relates to a consumable part of the Masport product which require routine replacement, or the pot belly stove grates;

(d) You are unable to provide us with reasonable proof of purchase for the Masport product;

(e) The breakdown occurs after the expiry of the express warranty period set out in section 1; or

(f) The Masport product was not purchased in Australia or New Zealand as a brand new product.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you acquired the goods in New Zealand, similar provisions of the Consumer Guarantees Act

1993 may apply, but may be excluded if you acquired the goods for the purpose of a business.

4 How to make a claim

You may make a claim under this warranty by visiting our website (www.masportheating.com.au in

Australia, www.masportheating.co.nz in New Zealand), contacting our customer care line (1300

556 816 in Australia, 09 2748265 in New Zealand) or visiting a Glen Dimplex service centre.

To make a valid claim under this warranty, you must:

(a) Lodge the claim with us as soon as possible and no later than 14 days after you fi rst become aware of the breakdown;

(b) Provide us with the Masport product serial number;

(c) Provide us with reasonable proof of purchase for the Masport product; and

(d) If required by us, provide us (or any person nominated by us) with access to the premises at which the Masport product is located at times nominated by us (so that we can inspect the Masport product).

- 11 -

If you make a valid claim under a parts and labour warranty and none of the exclusions set out in section 2 apply, we will, at our election, either:

(a) Repair the relevant part of the Masport product; or

(b) Replace the relevant part of the Masport product with a product of identical speci fi cation (or where the product is superseded or no longer in stock, with a product of as close a speci fi cation as possible).

We will also arrange for the relevant repaired or replacement part to be installed at no charge to you.

If you make a valid claim under a parts only warranty and none of the exclusions set out in section 2 apply, we will, at our election, repair or replace the relevant part. You acknowledge that installation is not covered under a parts only warranty, however, we may, for a fee, install the repaired or replacement part for you. We will, on request, provide you with a quote for the installation of the repaired or replacement part.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Masport products are designed and supplied for normal domestic use. We will not be liable to you under this warranty for business loss or damage of any kind whatsoever.

6 Costs of warranty claim

Where you make a claim under this warranty, a Glen Dimplex authorised repairer may need to attend your premises to inspect the Masport product. For Masport products located in Australia, we may charge you a service call fee if a repairer will be required to travel more than 30 kilometers from the nearest Glen Dimplex service centre to your location. You may obtain details on the location of our service centres and our service call fees by visiting our website (www.

masportheating.com.au in Australia, www.masportheating.co.nz in New Zealand) or calling our customer care line (1300 556 816 in Australia, 09 2748265 in New Zealand).

Distributed in Australia by:

GLEN DIMPLEX AUSTALIA PTY LTD

Unit 1/21 Lionel Road, Mount Waverely,

Victoria, 3149, Australia

Phone: 1 300 556 816

Fax : 1 800 058 900

Email : [email protected]

Web : www.glendimplex.com.au

- 12 -

- 1 4 -

GLEN DIMPLEX WARRANTY REGISTRATION

WOOD & MULTI-FUEL FIRES (RADIANT & CONVECTION)

Thank you for purchasing a Masport Fire. We ask you to complete the following information and return to the Glen Dimplex Warranty Registration Department on following address:

New Zealand: P O Box 58473, Botany, Manukau 2163, Auckland

Australia: Unit 1/21 Lionel Road, Mount Waverl e y, Victoria 3149

Mr / Mrs / Miss / Ms Name: _______________________________________________

Address: _______________________________________________________________

_____________________________________ Post Code:

Telephone: _________________________ Fax: _______________________________

Email

Model:

______________________________________________________________

_________________________ Serial Number: ______________________

Retailer: _________________________ Purchase Date: ______________________

Price: _________________________

Installed By: _________________________ Date Installed: _______________________

We at Glen Dimplex strive to provide you with quality products and have continuous product development program. To help achieve our objectives to our mutual bene fi t we would welcome your feedback on the following questionnaire.

Question Please tick appropriate remark

1. General presentation of Product □ Excellent □ Good □ Ok □ Needs to Improve

2. Styling and Looks □ Excellent □ Good □ Ok □ Needs to Improve

3. Packaging □ Excellent □ Good □ Ok □ Needs to Improve

4. Is documentation easy to follow? □ Excellent □ Good □ Ok □ Needs to Improve

5. Fixtures & Fittings (Loose parts) □ In order □ Items missing □ Needs to Improve

6. Do you currently own Masport or Dimplex product? □ Yes □ No Which? ______________

7. Why did you decide on Masport? (tick one or more options) □ Knew this brand □ Suggested by Friend

□ Dealer Recommended □ Better Price □ Performance □ Features

8. Other Comments: _________________________________________________________________

Privacy Act Notice: the owner named on the Warranty Registration consents and agrees that Glen Dimplex may retain and use the information in this warranty card, including details about the owner for marketing and development purposes. The owner also agrees that Glen Dimplex may also share purposes with [intended recipients of such information]. In accordance with the New Zealand Privacy

Act 1993 and the Australian Privacy Act 1988, the owner shall have the right to request the correction of, as well as inspect, all personal information held by Glen Dimplex on that owner.

Please cut and mail this completed form within 30 days of installation to your

Glen Dimplex Warranty Registration Department at the above address