BT Yealink SIP-T40 User Manual

BT One Phone
Yealink SIP-T40 phone user guide
2
What’s in this guide
Need help?
If you have any problems setting
up or using your Yealink IP Phone,
contact the BT One Phone helpdesk
on 0845 154 8844 (or 8844 from
a BT One Phone).
1. Getting started
3
1.1 Got everything?
1.2 Set the position of your phone
1.3 Get connected
3
4
4
2. Getting to know your phone
6
2.1 Features and keys
2.2 Icons
2.3 LED status
6
7
8
3. Customise your phone
9
4. Features
10
4.1
4.2
4.3
4.4
10
10
10
10
Call waiting
Hotline
Auto redial
Do Not Disturb
5. Basic settings
11
5.1
5.2
5.3
5.4
5.5
5.6
11
11
11
11
11
12
Time and date
Screen backlight
Screen contrast
Ringtones
Key tones
Changing the phone unlock PIN
6. Advanced settings
12
7.
12
Call history
8. Directory
13
9. Basic call features
13
9.1 Making calls
9.2 Answering calls
9.3 Ending calls
9.4 Redialling calls
9.5 Mute
9.6 Call hold and resume
9.7 Transferring a call
9.8 Conference call
9.9 Handing over calls to another device
9.10 Adjusting volume
13
13
13
13
14
14
14
14
15
15
10. BT One Phone portal
15
11. Help and support
15
3
1. Getting started
Let’s get your new T40 set up
We’re here to help you get the very best from your new IP phone.
First, speak to your system administrator and check your phone is ready to be set up on
our BT One Phone SIP network. Then follow the simple instructions below.
1.1
Got everything?
In the box, you’ve got:
•
•
•
•
•
IP phone.
Handset.
Handset cord.
Phone stand.
Ethernet cable.
SIP-T40
Handset
Handset cord
Phone stand
Ethernet cable
4
1. Getting started
1.2 Set the position of your phone
Click the phone stand into the back of your phone at the angle you’d like.
A
40
B
45
Desk Mount Method
1.3 Get connected
Connect your handset.
There are five ports on the back of your phone. The handset goes in port 1.
Connect your headset.
If you’re adding a wired headset to your phone, that goes into port 2.
2
A range of headsets are
available from BT.
1
5
1. Getting started
Connect the Ethernet cable
Connect your Ethernet cable between the internet port on the phone and a network port
(either on an in-line power switch/hub for power over Ethernet or in your network if
you’re using a separate power adapter). If you’re not sure how to do this, check with your
IT administrator.
You may need to provide a local
power source to your phone. Your IT
administrator can help you with this.
Network lead
Power adapter DC 5V (not supplied)
6
2. Getting to know your phone
2.
Getting to know your phone.
Phone features and keys.
2.1 Features and keys
2.
2.
Getting
Getting to
to know
know your
your phone.
phone.
Themain
mosthardware
important
parts of your
T40
are the
andthe
theLCD
keypad.
The
components
of the
SIP-T40P
IP screen
phone are
screen and the keypad.
Phone
Phone features
features and
and keys.
keys.
The
main hardware
components of
the SIP-T40P
IP phone
are the
LCD screen
and the
keypad.
The
The main
main hardware
hardware components
components of
of the
the SIP-T40P
SIP-T40P IP
IP phone
phone are
are the
the LCD
LCD screen
screen and
and the
the keypad.
keypad.
Item
Item
Item
Item
Feature
Description
Description
ShowsDescription
information about
calls,this
messages,
soft keys, time, date and other
Description
About
feature
Shows
information
about calls,
messages, soft
keys, time,
date and
other
Shows
information
relevant
data:
Shows
information about
about calls,
calls, messages,
messages, soft
soft keys,
keys, time,
time, date
date and
and other
other
relevant
relevant data:
data:
①
②
data: Tells you
about
calls, soft keys, time, date and
• Call relevant
information—caller
ID, call
duration.
•• Call
information—caller
ID,
call
duration.
Call
information—caller
ID,
call
duration.
more, including:
•
Call
information—caller
ID,
call
duration.
•
Icons
(for
example,
).
LCD screen
•• Icons
(for
example,
).
screen
① LCD
Icons
(for
example,
).
LCD
screen
•
Call
information
like caller ID and call length
•
Icons
(for
example,
).
① LCD screen
• Missed call text or second incoming caller information.
1
LCD screen
•or
Iconsincoming
•• Missed
call
text
second
caller
information.
Missed
call
text
or
second
incoming
caller
• Missed call text or second incoming caller information.
information.
• Prompt
text (for
"Saving
Missed
callsfile!").
orfile!").
second incoming caller information
Prompt
text example,
(for• example,
example,
"Saving
••• Prompt
text
(for
"Saving
file!").
Prompt text (for• example,
"Saving
file!").
Prompt
text
• Time• Time
and date.
and date.
•• Time
Time and date
Time and
and date.
date. •
Indicates
phone
status:
Indicates
phone
status:
Indicates
phone
status:
LED LED
Indicates phone status:
Power
② indicator
2Power
Power indicator
LED
Flashes fast when a call comes in
Power indicator
indicator LED
LED • Receives
an incoming
call—fast
flashing.
② Power
•• Receives
an
call—fast
flashing.
Receives
an incoming
incoming
call—fast
flashing.
• Receives an incoming call—fast flashing.
Line
Linekeys
keys
③ keys
③ 3Line
Line keys
keys
③ Line
for
DSS
Used for call handling
Used Used
for DSS
Used
forfunctions.
DSS functions.
functions.
⑤ 5 ⑤
⑤
through
the
displayed
information.
Scroll
through
the
displayed
information.
ScrollScroll
through
the displayed
information.
Scroll
through
theScroll
displayed
information.
through
your on-screen options
Confirms
actions
and
answers
incoming
calls.
Confirms
actions
and
answers
incoming
calls.
Confirms
actions
and Answers
answers
incoming
calls.
Confirms
actions
and answers
incoming
calls.actions
calls
and confirms
Cancels
actions,
rejects
incoming
calls.
Cancels
actions,
rejects
incoming
calls.
Rejects
calls
and
cancels
Toggles
mute
feature.
Cancels
actions,
rejects
incoming
calls.
Cancels actions, rejects incoming calls. actions
key
④ keySoft
④ 4Soft
Softkey
keys
Soft
key
④ Soft
6
7
8
9
⑥
⑥
⑥
⑦
⑦
⑦
⑧
⑧
⑧
⑨
⑨
⑨
⑩
⑩
⑩
⑪
⑥
⑪
⑪
⑦
⑫
⑫
⑫
⑧
⑬
⑬
(Mute key)
(Mute key)
(Mute
key)key)
(Headset
(Headset
key)
(Mute key)
(Headset
(Messagekey)
key)
(Message key)
(Message
key)
(Headset
key)
(Redial
key)
(Redial key)
(Redial key)
Speakerphone
key
(Message key)
Speakerphone
key
Speakerphone
key
Volume
key
(Mute
key)
Volume
key
(Redial
Volume
key key)
(Headset key)
Keypad
Keypad
Keypad
(Message key)
Speaker
Speaker
Used for DSS functions.
Automatically
labelled
to
identify
their
context-sensitive
features.
Automatically
labelled
to be
identify
their
context-sensitive
features.
Automatically
to
identify
features.
Can
do different things
Automatically labelled
labelled
toprogrammed
identify their
theirtocontext-sensitive
context-sensitive
features.
Toggles mute feature.
Toggles
feature.mode.
Togglesmute
the headset
mute on and off
Toggles the headsetTurns
mode.
Toggles
the
headset
mode.
Accesses voice mails.
Accesses voice mails.
headset mode on and off
Accesses
mails.Turns
Redials avoice
previously
dialled number.
Redials a previously dialled number.
Redials
previously
dialled
number.
Togglesa the
hands-free
mode.
Dialsspeakerphone
voicemail
Toggles the hands-free speakerphone mode.
Toggles
the
hands-free
speakerphone
mode. speaker, and ringer.
Adjusts the volume of the handset, headset,
Toggles the
mute
feature.
Adjusts
volume
of the handset,
speaker,
and ringer.
Redials
the last headset,
number you
dialled
Adjusts the volume of the handset, headset, speaker, and ringer.
Provides the digits, letters and special characters in context-sensitive
Toggles
the
headset
mode.
Provides the digits, letters and special characters in context-sensitive
applications.
Provides
the digits, letters and special characters in context-sensitive
applications.
Accesses voice mails.
applications.
Provides hands-free (speakerphone) audio output.
Provides hands-free (speakerphone) audio output.
7
2. Getting to know your phone
⑥
2.2
Icons
(Mute key)
⑦
⑥
⑥
⑥
⑧
⑦
⑦
⑦
⑨
⑧
⑧
⑧
⑩
⑨
⑨
⑨
⑪
⑩
⑩
⑩
⑪
⑫
⑪
⑪
(Headset
key)
(Mute
key)
(Mute10
key)
(Mute
key)
(Messagekey)
key)
(Headset
(Headset key)
key)
(Headset
(Redial11
key)
(Message key)
key)
(Message
(Message key)
Speakerphone
key
(Redial key)
key)
(Redial
(Redial12
key)
Volume key key
Speakerphone
Speakerphone key
key
Speakerphone
13
Volume key
key
Keypad
Volume
Volume key
⑫
⑬
⑫
⑫
Keypad
Speaker
Keypad
Keypad
⑬
⑬
⑬
⑭
Speaker
Speaker
Speaker
Hookswitch
⑭
⑭
⑭
⑮
Hookswitch
Hookswitch
Hookswitch
Hookswitch tab
⑮
⑮
⑮
Hookswitch tab
tab
Hookswitch
Hookswitch tab
14
15
ItemToggles mute feature.
Toggles
headset
mode.
Toggles the
mute
feature.
Toggles mute
mute
feature.
Speakerphone
key feature.
Toggles
Description
Turns speakerphone on and off
Accesses
voice
mails.mode.
Toggles
the
headset
Toggles
Toggles the
the headset
headset mode.
mode.
Changes the handset, headset, speaker or ringer
Volume
key
Redials
a
previously
Accesses voice
voice mails.dialled number.
volumes
Accesses
Accesses voice mails.
mails.
Toggles athe
hands-free
speakerphone
mode.
Redials
previously
dialled
number.
Redials aa previously
previously dialled
dialled number.
number.
Keypad
Lets you enter numbers, letters and special characters
Redials
Adjusts
the volume
of the handset, headset,
speaker, and ringer.
Toggles
Toggles the
the hands-free
hands-free speakerphone
speakerphone mode.
mode.
Toggles
the
hands-free
speakerphone
mode.
Speaker
Plays
speakerphone
audio
Provides
thevolume
digits, letters
and special
characters
in context-sensitive
Adjusts
the
of
the
handset,
headset,
Adjusts the
the volume of the handset, headset, speaker,
speaker, and
and ringer.
ringer.
Adjusts
applications.volume of the handset, headset, speaker, and ringer.
Bounces
when
the
handset
Provides the
the digits,
digits, letters and
and special
special characters
characters in
in context-sensitive
context-sensitive is picked up and the
Provides
Provides hands-free
the digits, letters
letters
and specialaudio
characters
context-sensitive
Provides
(speakerphone)
output.in
Hookswitch
phone
connects
to the line. Ends the call when
applications.
applications.
applications.
depressed
the handset
Bounces when the handset is picked up and
the phoneasconnects
to theis replaced.
Provides
hands-free
(speakerphone)
audio
output.
Provides hands-free
hands-free (speakerphone)
(speakerphone) audio
audio output.
output.
Provides
line. The phone disconnects
from the line when
replaced
Holdsthe
thehandset
handsetis in
the phone cradle when the
Hookswitch
tab
Bounces
when
the
the
connects
to
Bounces
when cradle.
the handset
handset is
is picked
picked up
up and
and
the phone
phone
connects
to the
the
phone
is mounted
vertically.
in
the handset
Bounces
when
the
handset
is
picked
up
and
the
phone
connects
to
the
line.
The
phone
disconnects
from
the
line
when
the
handset
is
replaced
line.
phone
disconnects
from
line
line. The
Thethe
phone
disconnects
from the
the
line when
when
the
handset
isisreplaced
replaced
Secures
handset
in the handset
cradle
whenthe
thehandset
IP phoneis
mounted
in the
the handset cradle.
cradle.
in
in the handset
handset cradle.
vertically.
Secures the
the handset
handset in
in the handset
handset cradle when
when the IP
IP phone is
is mounted
Secures
Secures the handset in the
the handset cradle
cradle when the
the IP phone
phone is mounted
mounted
vertically.
vertically.
vertically.
might see these icons on your phone’s screen. Here’s what they mean:
Display You
icons.
Icons
you may
see in the LCD screen are described in the following table:
Display
icons.
Display icons.
icons.
Display
Icon
Description
Icons
Icons you
you may
may see
see in
in the
the LCD
LCD screen
screen are
are described
described in
in the
the following
following table:
table:
Icons
you
may
see
in
the
LCD
screen
are
described
in
the
following
table:
Icon
Description
Icon
Network is unavailable. Description
Icon
Description
Icon
Description
Network
is unavailable.
unavailable.
Network isNetwork
unavailable
is
Network
is unavailable.
The
private
line registers successfully.
The
private
line
registers successfully.
successfully.
The
Your phone
is private
ready
toline
useregisters
The
private
line
registers successfully.
Register
failed.
Register failed.
Register failed.
failed.
Register
There’s a problem
with your phone
Register failed.
Registering.
Registering.
Registering.
Your phone
is startingspeakerphone
up
Registering.
Hands-free
mode.
Hands-free speakerphone mode.
Hands-free
speakerphone mode.
mode.
Hands-free
speakerphone
Handset
mode.
You’re on speakerphone
Handset
Handset mode.
mode.
Handset
mode.
Handset
Headset mode.
Handset mode
Headset
Headset mode.
mode.
Headset
mode.
Auto answer.
Headset mode
Icon
Icon
Icon
Auto
answer.
Auto
Auto answer.
answer.
Auto
answer.
Do
Not
Disturb.
Do not disturb
Description
Description
Do Not
Not Disturb.
Disturb.Description
Do
Do
Not
Disturb.is 0.
Call
hold.
Ringer
volume
Your phone’s
on silent
Ringer
volume is 0.
Ringer volume is 0.
Call hold.
hold.
Call
Call hold.
lock.
Phone
lock.
PhonePhone
lockPhone
lock.
Call mute.
mute.
Call mute.
Call
Call mute
Received
calls. calls.
Received
Received calls.
Received calls
Placed calls.
Placed calls.
Placed calls.
Placed calls
LED status.
Power
indicator LED
LED
status.
LED
status.
LED status
Power
indicator
LED
Power indicator LED
Missed calls
Description
Solid red
The phone is initialising.
Fast flashing red (300ms)
The phone is ringing.
LED
LED status
status
Solid red
Description
Description
The phone is initialising.
8
2. Getting to know your phone
2.3
LED status
Power LED
LED
What it means
Solid red
Your phone is starting up
Fast flashing red
Your phone is ringing
Off
Your phone is off, idle, busy, on hold or on mute
Line key LED
LED
What it means
Solid green
The line is taken
The line is being used
Fast flashing green
There’s a call coming in
Off
The line is inactive
A call is on hold
9
3. Customise your phone
It’s easy to set up your phone with the features you want. To turn a feature on or off,
just press the menu soft key then follow the instructions for that feature in section
4. Here’s a list of the features you can choose from.
Features
Call waiting
Hotline
Auto redial
Do Not Disturb (DND)
Basic settings
Time & date (format)
Display (backlight (timer) and contrast)
Sound (ring tones and key tone)
Change PIN
Advanced settings
Password
Phone lock
History
All calls
Directory
All contacts (corporate directory)
10
4. Features
When navigating through the menu
you can use the Enter or OK buttons
to access a feature. If shown, you can
also access an option by pressing the
number shown for that feature using
the dial pad.
This section will help you to set up the features on your T40.
4.1
Call waiting
The call waiting feature lets you know when you’re getting a call while you’re on another one.
You can choose to turn call waiting on or off. To do this, go to Menu > Features > Call
Waiting. Use the left or right scroll buttons to select on or off, then press save to finish.
4.2
Hotline
The hotline feature lets you automatically dial a number when you pick up the handset or
press the speaker button.
To set up a hotline go to menu > features > hotline then press enter or OK.
In the hotline number field enter the hotline number you’d like to set. If you want to delay
the call, use the up or down scroll buttons to get to hotline delay. Enter the delay value
from 0 to 10 (0 = no delay, immediate dial; 1 to 10 = a dial delay of one to ten seconds).
4.3
Auto redial
4.4 Do Not Disturb
Auto redial lets you automatically redial a number that you called and wasn’t answered. To
set up auto redial go to menu > features > auto redial. Use the left or right scroll buttons
to switch this function on or off. To set up a redial interval, press the down scroll button
and enter the time you’d like in between calls. This can be from between 1 to 300 seconds.
Press the down scroll button again to set the redial times (again from 1 to 300 seconds).
Do not disturb stops your phone from ringing and sends the call to your voicemail. This
feature depends on how you’ve set up your phone. If you need help, speak to your IT
administrator.
11
5. Basic settings
Here’s how to set up your phone’s basic settings.
5.1 Time and date
To set the date and time format, press menu > basic settings > time & date > time & date
format, then press enter or OK.
Use the left & right scroll buttons to select the time format you’d like (12 or
24 hour clock).
To set the Date Format press the Down scroll button again, then use the Left and Right
scroll buttons to select the preferred formats – there’s a choice of DD-MMM-YY,
YYYY-MM-DD, DD/MM/YYYY; MM/DD/YY; DD MMM YYYY; WWW DD MMM and
WWW MMM DD. Press Save to finish.
5.2
Screen backlight
This option lets you set your screen’s backlight time. Go to menu > settings > basic
settings > display > backlight, then press enter or OK.
Using the left or right scroll buttons, search for the timer you’d like to apply. You can
choose between always on, always off, 15 seconds, 30 seconds, 15, 30, 60, 120, 300,
600 or 1800 seconds. After choosing your timer, press save to finish.
5.3
Screen contrast
To change the screen contrast, go to menu > settings > basic settings > display contrast,
then use the left and right scroll buttons to choose a contrast between 1 and 10. Press
save to finish.
5.4
Ringtones
To change your ringtone, go to menu > settings > basic settings > sound > ringtones,
then press enter or OK. You’ll see your extension number. Use the scroll buttons to
highlight it, then press enter or OK. You’ll see a list of ringtones to choose from. Scroll
through the list, highlight the ringtone you’d like and press save.
5.5
Key tones
You can turn your key sounds on or off. To do this, go to menu > settings > basic settings
> sound > key tone. Using the left or right scroll buttons, choose either enabled or
disabled and then press save.
12
5. Basic settings
5.6 Changing the phone unlock PIN
You can set up a lock to protect your
phone. You’ll need a PIN to unlock it.
Before you can set this up, turn on the
phone lock in advanced settings.
The default setting is no PIN set. To set up or change the phone unlock PIN, go to
menu > settings > basic settings > change PIN and press enter or OK. Then scroll
down to new PIN and choose a four digit PIN. Scroll down again to confirm it,
then click save.
6. Advanced settings
To enter names or numbers, press the
abc button. You’ll see options for
uppercase (ABC), alpha numeric (2aB)
and numeric (123).
To change your advanced settings, you’ll need to enter the default password,
which is 123456.
Then press enter, OK or 1 to go to the phone lock menu. Using the left and right
scroll buttons, select enable and then press save. You can disable your phone lock in
the same menu.
To lock your phone when you’re not using it, press and hold the # button on
your keypad.
7. Call history
To see a list of all calls you’ve made, received or missed, press the history option. Use the
up or down scroll buttons to search for a call. To make a call from the list, just press send
(or OK twice).
You can use the option soft key to get to more functions such as detail, where you can see
more information about a call (like date, time and how long it was).
13
8. Directory
If you’d like to see an updated version
of the corporate directory, just restart
your phone by unplugging the
Ethernet cable, then plugging it back.
To get to the directory, press the Dir button. You’ll see these soft keys:
• Back takes you to the previous screen.
• AddGr isn’t used.
• Search to look for a contact
• Enter selects the group you’ve highlighted in the list.
Corporate is where you can search for all your colleagues and company contacts.
9. Basic call features
9.1
Making calls
You can switch call mode during a call by
pressing the headset or speakerphone
key or by picking up the handset.
There are three ways to make a call:
Pick up the handset, dial the number and press #Send
With the handset on the hook, press the speakerphone key
and press #Send.
With a headset connected, press the headset key
9.2
Answering calls
You can reject an incoming call by
pressing the reject soft key.
, dial the number
, dial the number press #Send.
You can answer a call in three ways:
Pick up the handset.
Press the speakerphone
key.
Press the headset key with your headset connected.
9.3
Ending calls
To end a call:
Put the handset down or press cancel .
Press speakerphone
or cancel
Press cancel with your headset connected.
9.4
Redialling calls
To redial a number, press redial
to get to the placed calls list. Then press up or
down to find and select the number you want to redial. Then press redial again
or send.
14
9. Basic call features
9.5
Mute
Press mute during a call so you can hear the other party but they can’t hear you.
Press it again to unmute.
9.6
Call hold and resume
Press tran during a call to put it on hold. To go back on the call, press resume.
9.7
Transferring a call
It’s easy to transfer calls. The way you do it depends on whether you’d like to speak to the
person you’re transferring to first.
To transfer a call without talking to the person first:
• When you get a call press tran which will put the call on hold
• Dial the number you’d like to transfer to
• Press tran again
• Press the cancel soft key or hang up.
To cancel the transfer, press the resume soft key.
To transfer a call after talking to the person first:
• When you get a call, press tran, which will put the call on hold
• Dial the number you’d like to transfer the call to
• Press tran again
• When they answer the call, you can speak to them, then press cancel or hang up.
If you’d like to cancel the transfer after you’ve spoken to the person you’re transferring
the call to, press resume.
9.8
Conference call
You can also make a conference call with up to three people (including you). To do this:
• During a call, press tran which will put the call on hold
• Enter the number of the person you’d like to join your conference call, and press tran again
• When the person you called answers, press conf
To end a conference call, press cancel. That’ll disconnect all parties.
15
9. Basic call features
9.9 Handing over calls to
another device
If you’ve got a SIP phone added as a SIP extra to your subscription and want to hand an
active call over to another device, press #Send
then 0 (zero). The other phone will start
ringing. The call will transfer automatically when you answer the other phone.
9.10 Adjusting volume
To change the ringer volume, press volume
when you’re not using the phone.
To adjust the volume on the handset, speakerphone or headset, press the volume during
a call.
10. BT One Phone portal
Our portal helps you manage your phone settings and preferences, making it easy for you
work smart on the move. You’ll find it at portal.btonephone.com
If you change your portal password, your phone might stop working. If that happens, just
reboot it by unplugging the Ethernet cable and then plugging it back in again.
11. Help and support
If you need help, and your administrator is unable to assist you, we have a
dedicated helpdesk for orders, billing, faults, general queries and for lost, stolen
or replacement SIMs. To contact the helpdesk, call 0845 154 8844 and select
the required menu option.
The helpdesk is open Monday to Friday 8am to 6pm. To report lost or stolen SIMs,
you can contact us 24/7 using the same number.
Or you could try any of these other sources of help:
•
You can refer to the FAQs that are available at bt.com/btonephonehelp
and on the BT One Phone portal.
•
You can contact us via email at [email protected]
Offices Worldwide
The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2016. Registered office: 81 Newgate Street, London EC1A 7AJ. Registered
in England No. 1800000.
November 2017