CRAYON FAQS AND TROUBLESHOOTING
Make sure iPad iOS is updated to version 11.4 or above
TURNING CRAYON ON/OFF
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How do I turn Logitech Crayon on/off?
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Press the power button for 1s until the LED light turns on / fades away.
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How does Crayon connect to the iPad? Do I need to pair it with the iPad?
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Simply power Crayon on and you are ready to go, no pairing with iPad required.
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I tried to turn on Crayon but it doesn’t work when I use it on the iPad.
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If you have been using Apple Pencil with the iPad, you will have to disconnect the pencil prior to using Logitech Crayon. To disconnect Apple Pencil go to Settings ->
Bluetooth . Find Apple Pencil in the device menu and select “Forget This Device”
Press the power button for 1 sec to ensure that Crayon is on and has sufficient battery level:
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Green light means the battery is sufficient and above 10%.
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Red light means the battery is less than 10%.
Blinking red light means the battery life is critically low, charge Crayon immediately.
Check that the Crayon tip is screwed tightly on.
Crayon only works with iPad 6th generation (model numbers on the back of iPad
A1893 or A1954). Crayon does not work with any other tablets or iPad models.
Make sure iPad is on and is updated with the newest iOS.
BATTERY AND CHARGING
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How do I know how much battery is left?
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Short press the power button to check the battery level.
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Green means the battery is sufficient and above 10%.
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Red means the battery is less than 10%.
Blinking red without a battery check means the battery life is critical, it needs charging immediately.
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How do I charge Crayon?
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Use a standard Lightning cable that you would use to charge iPad to charge
Crayon.
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How often should I charge Crayon?
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We recommend Crayon to be charged daily at the end of the school day. A full charge can support 7 hours of non-stop writing.
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Can I use crayon while charging?
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No, Crayon will not function while charging with a Lightning cable.
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How long does it take to charge?
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It takes 50 mins to fully charge Crayon from 0 to 100%.
PROTECTION
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My students dropped Crayon, will it still work?
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Crayon has gone through rigorous testing and passes drop testing from up to 4 ft.
If the tip of Crayon becomes damaged, new tips can be purchased as a spare part.
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The tip became damaged, how do I replace or repair it?
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You can purchase spare tips from Logitech.
https://www.logitech.com/en-us
When you receive the replacement tips, the package will contain 10 tips, a removal tool and instructions on how to replace the tip.
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Is Crayon waterproof?
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No, it’s not waterproof.
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Will Crayon scratch or damage the iPad screen?
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No, it will not damage the iPad screen.
COMPATIBILITY
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Can Crayon be used on other tablets (non-iPad)? What about other iPads (besides
6th Gen)?
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Logitech Crayon only works with iPad 6th gen (model numbers on the back of iPad
A1893 or A1954). Logitech Crayon will not work with non-iPad tablets, other iPad models or phones.
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Are there certain apps or programs that Crayon works with?
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Logitech Crayon works with apps that support Apple Pencil.
Logitech Crayon doesn’t require installation of any additional apps to work with iPad.
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Can I use multiple Crayons with one iPad?
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Yes, you can use multiple Crayons on one iPad, but not simultaneously.
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Can I use one Crayon with multiple iPads?
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Yes, you can move Crayon from one iPad (6th gen) to another. There is no need to pair with individual iPads, just make sure both Crayon and iPads are on.
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Can I use Crayon and Apple Pencil with the same iPad?
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Yes, but turn off the Bluetooth to disable Apple Pencil if you want to use Crayon.
UPDATING FIRMWARE
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How do I update firmware on Logitech Crayon?
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To update firmware, follow instructions here
