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Blackwire 3300 Series
Corded USB headset with 3.5 mm connection
User Guide
Contents
2
Overview
Standard LEDs
Icons Inline control
Call button
Volume up button
Volume down button
Mute button
LEDs
Flashing green
Solid green
Slow flashing green
Solid red
What they mean
Incoming call
On a call
Call on hold
Increases the listening volume
Decreases the listening volume
Headset muted
Microsoft Teams LEDs*
Icons Inline control
Call button
Volume up button
LEDs
Solid purple
What they mean
Headset connected; Microsoft Teams connected
Flashing purple x3 Microsoft Teams failed to connect
Flashing blue Incoming call
Solid blue
Slow flash blue
On a call
Call on hold
Pulsing purple Microsoft Teams notification
Increases the listening volume
Volume down button
Mute button Solid red
Decreases the listening volume
Headset muted
NOTE
* Requires Microsoft Teams variant and application
3
Setup and software
Power and setup
Power on your headset by connecting to your computer or mobile device.
• USB-A/USB-C connector
• 3.5 mm connector (Blackwire 3315/3325 only)
NOTE
Headset call control functionality is not available.
Load software
Customize your device behavior through advanced settings and options with Poly Lens
Desktop App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens .
NOTE
Device settings are also available in Plantronics Hub Desktop App.
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.
Update your device using your computer with Poly Lens Desktop App. Download at poly.com/lens .
While updating:
• Do not use your Poly device until the update is complete.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
4
Fit
Adjust the headband
Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over the center of your ears.
Position the boom
This headset can be worn on the left or right side.
Rotate the boom to align with your mouth.
Adjust the boom
CAUTION
To avoid breaking the boom, only rotate it up and over 180°.
Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.
5
Basics
Make/take/end calls
Volume
Mute
Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Poly Lens Desktop App ( poly.com/lens ) or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application.
Answer or end a call
Tap the Call button or use your softphone.
Make a call
Dial using your softphone application.
Redial
When not on an active call, double-tap the call button to redial the last call.
Hold
To put a call on hold, press and hold the Call button until you hear a beep or voice prompt.
Listening volume
Press the Volume up (+) or Volume down (-) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute press the button again.
6
Troubleshooting
Headset
I hear a high-pitched noise when wearing the headset.
• Ensure that your 3.5 mm connector is fully connected to the headset controller.
I cannot hear caller.
• Listening volume is too low. Press the volume up button on the headset. and/or ensure that the volume setting on your computer is set accurately.
• Your headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device.
• Ensure that your 3.5 mm connector is fully connected to the headset controller.
Callers cannot hear me.
• Headset is muted. Tap the mute button to unmute the microphone.
• Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.
• Your headset is not set as the default Voice device. Use the audio settings in your sound control panel/preferences to change the input device.
• Ensure that your 3.5 mm connector is fully connected to the headset controller.
The sound in the headset is distorted.
I can hear an echo in the headset.
• Lower the listen volume on your softphone until the distortion disappears.
• Adjust volume on headset.
• Ensure that your 3.5 mm connector is fully connected to the headset controller.
When I use my headset with a softphone, the headset call control and mute buttons don't work.
• Make sure the softphone you are using is supported by viewing www.plantronics.com/softphonecompatibility .
• If required to enable headset control (answer/end and mute) functionality, ensure you have Poly Lens Desktop App
installed. See Load software .
• Your mobile device may not support call control functionality.
Check with device manufacturer.
The other headset I was using to listen to music does not work any more.
• Your headset will set itself as the default audio device in
Windows. Use the audio settings in your sound control panel/ preferences to change the audio device.
My phone is not finding my headset during a call or while listening to music.
• When on a call or listening to music, make sure that audio is routing to the desired headset by going to your settings and ensuring it is defaulted.
7
Support
NEED MORE HELP?
poly.com/support
Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States
Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.
215239-06 06.21
8
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