Citadele DIGIPASS 700 Operating Instructions

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OPERATING INSTRUCTIONS FOR THE

AUTHORISATION DEVICE DIGIPASS 700

Attention!

Immediately after receiving the new authorization device, and not having used the device for a long period, please, check the correctness of the timer setup, which is important for generating correct electronic signature – see point 4.

DIGIPASS is an electronic authorization device used to generate electronic signature, which replace the Customer’s signature and seal in Customer’s

Order in the message to the Bank, as well as for Client’s authorization in Citadele Online Banking (authorization code).

The Customer may choose his DIGIPASS device with the English and the Latvian language or the English and the Russian language, and may change the language in the device at his/her discretion.

Each generated

electronic signature

can be used only one time. E

lectronic signatures

are calculated on the basis of both essential parameters of the Customer's message and time of generation of the

electronic signature

You can check the preciseness of the DIGIPASS timer – see section 4 “Timer Testing”.

Electronic signatures

for each Order are to be calculated using respective fields of the definite Order.

Each DIGIPASS device is authorized for operation with a certain Client’s account / accounts in the Bank. Also more than one authorization device may be used to manage one account or all Customer’s accounts.

For generation of Citadele Online Banking Authorization codes and electronic signature different DIGIPASS devices can be used, if it is registered in the program accordingly to Customer’s request.

A new or an additional authorization device may be issued on the basis the Customer’s application signed thereby, with rights to use one or more

Customer accounts.

The access to operation with DIGIPASS device is protected by PIN code consisting of five digits. DIGIPASS device can be used only after replacing the initial PIN code, which Client receives at the moment of issue of DIGIPASS. The initial PIN code has to be replaced by the Client.

DIGIPASS device will be locked after five attempts of entering an incorrect PIN code (see section 2 “Warning about an incorrect PIN code”).

The Customer shall be responsible for the loss of the authorization device and for non-disclosure of his/her PIN code to other persons.

The battery in DIGIPASS device lasts for almost 3 years. If the token displays “BATTERY FAIL”, the device must be replaced by the Bank.

It is forbidden to keep DIGIPASS near a source of electromagnetic fields (for example, close to a mobile phone, loudspeakers, airport security gates etc.).

If the device has been exposed to temperatures below 0 0 C, it may only be used after it warms up under room temperature in 20 – 30 minutes.

DIGIPASS authorization device has keys from “0” to “9”, special keys (I, S, ENTER, ON/OFF, CC, F), and LCD screen. Using the “CC” key, the Customer may return to the initial menu “SELECT I S F” and cancel any operation.

DIGIPASS is switched on by pressing the key “ON/OFF”. DIGIPASS will switch off after pressing the key “ON/OFF” repeatedly or in 60 seconds unless any key is pressed.

By pressing the key “CC”, you can return to the previous action.

1. Entering and replacing the initial PIN code

You need to perform these steps once before using the device to generate the electronic signatures.

In order to replace initial PIN code, please act as follows:

ACTIONS

1. Press the “ON/OFF” key

2. Enter the initial PIN code

3. Press the “ENTER” key

4. Enter your PIN code

5. Press the “ENTER” key

6. Enter your new PIN code again

7. Press the “ENTER” key

SCREEN MESSAGE

INIT PIN

- - - - -

NEW PIN

- - - - -

CONFIRM

WEAK PIN

- - - - -

PIN CHANGED

PIN CHG FAIL

NOTES

The message indicates that no one has used this device before.

Provided by the Bank.

Enter your new PIN code that may consist of any 5 digits, except for 5 similar digits or five consecutive digits.

The code chosen by you has been accepted. To confirm it, enter your new PIN code again.

New PIN code offers weak protection. The screen displays “NEW

PIN” in a few seconds. Repeat the actions starting with step 4.

Initial PIN code has been replaced with your new PIN code.

DIGIPASS device returns to the initial menu automatically.

The code you re-entered is different from that entered before.

Your new PIN code is to be used in further DIGIPASS operation.

2. Warning about an incorrect PIN code

ACTIONS

1. Press the “ON/OFF” key

2. Incorrect PIN code is entered

SCREEN MESSAGE

“ENTER PIN”

“WRONG PIN”

“PIN TRIAL 2 (or 3 or 4)”

“ENTER PIN”

NOTES

The PIN code you have entered is incorrect. In few seconds a message about the next try will appear on the screen.

The 2nd trial (or the 3rd or 4th).

If the DIGIPASS device is switched off after an incorrect PIN code was entered, the message on the screen will appear again after switching the device on.

Enter PIN code 3. After switching on DIGIPASS, press the key

“Enter”

4. The PIN code is entered incorrectly for the 4th time.

5. The PIN code is entered incorrectly for the 5th time.

“LAST PIN TRY”

“UNLOCK CHALL nnnnnn”

Warning about the last attempt to enter PIN code.

Your DIGIPASS device is locked. In order to unlock the DIGIPASS device, you have to come to the Bank and bring your DIGIPASS device with you.

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3. Changing the language

DIGIPASS device language may only be changed after the Customer has changed the initial PIN code of DIGIPASS device.

ACTIONS

1. Press the “ON/OFF” key

2. Enter PIN code digits

3. Press the “ENTER” key

4. Press the “F” key four times

5. Press the “ENTER” key

SCREEN MESSAGE

ENTER PIN

- - - - -

SELECT I S F

TO RUSSIAN

TO ENGLISH

TO LATVIAN

SELECT I S F

NOTES

The language will change according to the screen message TO

RUSSIAN – into the Russian language; TO LATVIAN – into the

Latvian language; TO ENGLISH – into the English language.

The English language changes to the Russian or Latvian language and vice versa.

4. Timer testing

ACTIONS SCREEN MESSAGE NOTES

1. Press the “ON/OFF” key

2. Enter PIN code digits

3. Press the “ENTER” key

4. Press the “F” key twice

5. Press the “F” key once again

ENTER PIN

- - - - -

SELECT I S F

GMT DATE dd.mm.yyyy

GMT DATE hh.mm

Date by Greenwich Mean Time (day, month, year)*

Time by Greenwich Mean Time (hours, minutes)*

6. Press the “CC” key SELECT I S F

* In summer Riga’s time differs by 3 hours, in winter – by 2 hours. Authorization code for entering Citadele Online Banking is valid for 90 minutes, ie. if device’s time plus 3 hours in summer (or 2 hours in winter) differs for more than 90 minutes from Riga’s time, the device cannot be used for generating Citadele Online Banking authorization code. It is necessary to replace the device.

5. Changing the PIN code

In order to change your PIN code again, please act as follows:

ACTIONS SCREEN MESSAGE

1. Press the “ON/OFF” key

2. Enter old PIN code digits

3. Press the “ENTER” key

4. Press the “F” key

5. Press the “ENTER” key

6. Enter your new PIN code digits

ENTER PIN

- - - - -

SELECT I S F

CHANGE PIN

NEW PIN

- - - - -

7. Press the “ENTER” key

8. Enter your new PIN code again

9. Press the “ENTER” key

CONFIRM

WEAK PIN

- - - - -

PIN CHANGED

PIN CHG FAIL

NOTES

Here you enter your invented PIN code that may consist of any 5 digits, except for 5 similar digits or five consecutive digits.

You need to confirm your new PIN code.

New PIN code offers weak protection. You have to replace it with another PIN code. The screen shows “NEW PIN” in a few seconds. Repeat the actions starting with step 6.

Your old PIN code has been replaced with your new PIN code.

DIGIPASS device returns to the initial menu automatically.

The code you re-entered is different from that entered before.

6. Generating electronic signatures

ATTENTION!!! In all cases data you use for electronic signature generation must coincide with that you specify in your order to the Bank. Please strictly observe the following algorithms in filling in your payment orders and calculating test keys.

6.1. Signing the payment order or currency exchange order

Please note: if you operate the device in order to sign a document in Citadele online banking, all the parameters for generating the electronic signatures are displayed on the document signature screen!

You may delete incorrect digit by pressing the key “CC”.

In order to generate electronic signatures, please act as follows:

ACTIONS

1. Press the “ON/OFF” key

2. Enter PIN code digits

3. Press the “ENTER” key

4. Press the “S” key

5. Press the “ENTER” key

6. Enter your account number

SCREEN MESSAGE

ENTER PIN

- - - - -

SELECT I S F

PAYMENT

ACCOUNT

NOTES

The account number with “Citadele banka” consists of 21 characters (IBAN standard). The last 12 digits are used for

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7. Press the “ENTER” key

8. Enter the currency code

9. Press the “ENTER” key

10. Enter the payment amount

11. Press the “ENTER” key

12. Enter the last 12 digits of the beneficiary’s account number.

13. Press “ENTER” the key

CURRENCY

AMOUNT

BENEFICIARY

KEY 1 ”XX” calculation.

3-digit code from the “Currency Codes” Table.

Enter the amount up to the decimal separator (without cents etc.) a) In case the account number consists of 12 digits, enter the account number in full; b) In case the account number consists of more than 12 characters, the last 12 digits are used for calculation; c) In case the account number contains characters that are not digits (letters, slashes, hyphens, etc.), digits only are to be entered. d) In case the account number contains no digits at all, enter

“0”.

For example:

00 099 0000 => 000990000

111222333444555 => 222333444555

11a22b33c44d55e => 1122334455

LV84LACB0000435195001 => 000435195001

The first part of the electronic signature appears automatically, possible value from 00 to 99 .

The 10-digit second part of the electronic signature. 14. Press the “ENTER” key without entering the parameter

KEY 2 “XXXXXXXXXX”

6.2. Signing the payment order batch

Please note: if you operate the device in order to sign a payment order batch in Citadele online banking, all the parameters for generating the electronic signatures are displayed on the payment order batch signature screen!

With a single electronic signature of the authorization device may be validated up to 50 payment orders.

Limit of the confirmation of several payment orders with one DIGIPASS electronic signature is EUR 142,300 (or equivalent amount in other currencies).

In order to generate electronic signatures, please act as follows:

ACTIONS

1. Press the “ON/OFF” key

2. Enter PIN code digits

3. Press the “ENTER” key

4. Press the “S” key four times

5. Press the “ENTER” key

6. Press the “ENTER” key

7. Press “ENTER” the key

SCREEN MESSAGE

ENTER PIN

- - - - -

SELECT I S F

ADDITIONAL

FIELD1

FIELD2

KEY ”XXXXXXXXXX”

NOTES

Enter the payment order batch ID .

Enter the payment order batch total amount .

The 10-digit electronic signature.

6.3. Signing the cash withdrawal order

In order to generate electronic signatures, filling in a Cash Withdrawal Order, please act as follows:

ACTIONS SCREEN MESSAGE

1. Press the “ON/OFF” key

2. Enter PIN code digits

3. Press the “ENTER” key

4. Press the “S” key

5. Press the “ENTER” key

6. Enter your account number

ENTER PIN

- - - - -

SELECT I S F

PAYMENT

ACCOUNT

NOTES

The account number with “Citadele banka” consists of 21 characters (IBAN standard). The last 12 digits are used for calculation.

7. Press the “ENTER” key CURRENCY

8. Enter the currency code

9. Press the “ENTER” key

10. Enter the payment amount

11. Press the “ENTER” key

12. Enter the beneficiary information.

13. Press the “ENTER” key

14. Press the “ENTER” key without entering the parameter

AMOUNT

BENEFICIARY

KEY 1 ”XX”

KEY 2 “XXXXXXXXXX”

3-digit code from the “Currency Codes” Table.

Enter the amount up to the decimal separator (without cents etc.)

Enter all digits of the passport number, driver’s license or identity number.

The first part of the electronic signature appears automatically, possible value from 00 to 99 .

The 10-digit second part of the electronic signature.

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6.4. Signing the application of term deposit

In order to generate electronic signatures, please act as follows:

ACTIONS SCREEN MESSAGE

1. Press the “ON/OFF” key

2. Enter PIN code digits

3. Press the “ENTER” key

4. Press the “S” key

5. Press the “ENTER” key

6. Enter your account number

ENTER PIN

- - - - -

SELECT I S F

PAYMENT

ACCOUNT

7. Press the “ENTER” key

8. Enter the currency code

9. Press the “ENTER” key

10. Enter the payment amount

11. Press the “ENTER” key

12. Enter interest rate

13. Press the “ENTER” key

CURRENCY

AMOUNT

BENEFICIARY

KEY 1 ”XX”

NOTES

The account number with Citadele Bank consists of 21 symbols.

The last 12 digits are used for calculation.

3-digit code from the “Currency Codes” Table

Enter the amount up to the decimal point (without cents etc.)

In this field enter the interest rate . Before entering the interest rate, it has to be multiplied by 10 000.

Example: a b

Interest rate

1,7%

5,25%

Input number

17000

52500

The first part of the electronic signature appears automatically, possible value from 00 to 99 .

The 10-digit second part of the electronic signature. 14. Press the “ENTER“ key without entering the parameter

KEY 2 “XXXXXXXXXX”

6.5. Signing the free format message, client’s questionnaire or the Contract on financial instruments accounts and transactions

In order to generate electronic signatures for the Contract on financial instruments accounts and transactions (signing th e c o n t r a c t in Citadele online banking), the free format message or client’s questionnaire, please act as follows:

ACTIONS SCREEN MESSAGE NOTES

1. Press the “ON/OFF” key

2. Enter PIN code digits

3. Press the “ENTER” key

4. Press the “S” key twice

5. Press the “ENTER “ key

6. Enter your account number for a free-form order or your client ID in Bank in case of composing the questionnaire or the Contract on financial instruments accounts and transactions

7. Press the “ENTER” key

8. Press the “ENTER” key without entering the parameter

ENTER PIN

- - - - -

SELECT I S F

FREE FORMAT

FROM

KEY 1 ”XX”

KEY 2 “XXXXXXXXXX”

The account number with “Citadele banka” consists of 21 characters (IBAN standard). The last 12 digits are used for calculation.

Client ID is a number that is allocated to client by the information system of Bank.

The first part of the electronic signature appears automatically, possible value from 00 to 99 .

The 10-digit second part of the electronic signature.

6.6. Receiving MobileSCAN license and activation in the mobile device

In order to receive MobileSCAN license, please act as follows:

NOTES ACTIONS

1. Press the “ON/OFF” key

2. Enter PIN code digits

3. Press the “ENTER” key

4. Press the “S” key three times

5. Press the “ENTER “ key

6. Press the “ENTER “ key

SCREEN MESSAGE

ENTER PIN

- - - - -

SELECT I S F

ORDER

TYPE

ACCOUNT

Enter 732

Enter Client ID. Client ID is a number that is allocated to client by the information system of Bank.

7. Press the “ENTER “ key CURRENCY Enter 0

8. Press the “ENTER “ key AMOUNT Enter 0

9. Press the “ENTER “ key BENEFICIARY Enter 0

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10. Press the “ENTER” key KEY 1 ”XX” The first part of the electronic signature appears automatically, possible value from 00 to 99.

The 10-digit second part of the electronic signature. 11. Press the “ENTER” key without entering the parameter

KEY 2 “XXXXXXXXXX”

In order to activate MobileSCAN in the mobile device, please act as follows:

ACTIONS

1. Press the “ON/OFF” key

2. Enter PIN code digits

3. Press the “ENTER” key

4. Press the “S” key twice

5. Press the “ENTER “ key

6. Enter your account number for a free-form order or your client ID in Bank in case of composing the questionnaire or the Contract on financial instruments accounts and transactions

7. Press the “ENTER” key

SCREEN MESSAGE

ENTER PIN

- - - - -

SELECT I S F

FREE FORMAT

FROM

KEY 1 ”XX”

NOTES

The account number with “Citadele banka” consists of 21 characters (IBAN standard). The last 12 digits are used for calculation.

Client ID is a number that is allocated to client by the information system of Bank.

The first part of the electronic signature appears automatically, possible value from 00 to 99 .

The 10-digit second part of the electronic signature. 8. Press the “ENTER” key without entering the parameter

KEY 2 “XXXXXXXXXX”

7. Generating an authorization code:

7.1. for entering Citadele online banking

7.2.

for signing/ submission of orders by phone (According to Application for submission of telephonic orders

In order to generate an authorization code for entering Citadele Online Banking or submission of telephonic order , please act as follows:

ACTIONS SCREEN MESSAGE NOTES

1. Press the “ON/OFF” key

2. Enter PIN code digits

3. Press the “ENTER” key

4. Press the “I” key

ENTER PIN

- - - - -

SELECT I S F

CODE

6-digit code

Please enter the 6-digit authorization code in the “Authorization code” field for logging in or call it to the Bank employee

AED United Arab Emirates Dirham

AUD Australian Dollar

BGN Bulgarian Lev

BYN Belarusian Rubble

CAD Canadian Dollar

CHF Swiss Franc

CZK Czech Koruna

DKK Danish Krone

EUR Euro

GBP British Pound

HKD Hong Kong Dollar

HUF Hungary Forint

784 ILS

974

ISK

KZT

975 JPY

124 MDL

CURRENCY CODES

Israeli Shekel

Iceland Krona

Japanese Yen

Kazakhstan Tenge

Moldovan Leu

756 NOK Norwegian Krone

376

352

392

398

498

578

203 NZD

208 PLN

978 RUR

826 SEK

344 SGD

348 TRL

New Zealand Dollar

Polish Zloty

Russian Ruble

Swedish Krona

Singapore Dollar

Turkish Lira

554

985

643

752

702

792

UAH Ukrainian Hryvna

USD US Dollar

UZS Uzbekistan Sum

ZAR South African Rand

Other currencies

980

840

860

710

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Здравейте! Аз съм AI чатбот, специално обучен да ви помага с Citadele DIGIPASS 700 Operating Instructions. Аз съм прегледал задълбочено документа и мога да ви помогна да намерите точната информация, която ви е необходима, или да обясня съдържанието на ясни и прости термини. Независимо дали търсите насоки за конкретни функции, стъпки за отстраняване на неизправности или обща употреба, не се колебайте да задавате въпросите си. Колкото повече подробности предоставите за вашите притеснения или нужди, толкова по-точно и ефективно мога да ви помогна!