StakeholderShape Stakeholder Management Software User Manual

StakeholderShape software user manual
USER MANUAL
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StakeholderShape software user manual
Welcome to the user manual for the StakeholderShape software.
To start to enjoy the software be sure that you edit all the necessary information to manage your
stakeholders.
First of all give a look on the setting menu: click on
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StakeholderShape software user manual
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This is the default example that you can use but you can also start your activity from a new project
(this means that you have all the registers empty (stakeholders and risks register, such as the risks Action
List, Impact List, Channel List etc…).
In this form you can also change some important settings:
The linear and interactive line threshold. Basing your choice on the stakeholdershape methodology (see the
academic paper for major details), you can chose to communicate with your stakeholders generally in a
way more or less interactive (it depends on time, cost, etc…). You can also change the three back color of
the graphic by clicking on here
Click on
to return to the main menu.
StakeholderShape software user manual
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To set up your stakeholders and risks click on
To add the sequence/period select a stakeholder and then click on
An important information about the stakeholder is the type because this influence the frequency of the
communication in the project communication plan form.
The suggested frequency is set up upon the table below.
StakeholderShape software user manual
Frequency_ID
1
2
3
4
5
6
7
8
9
10
11
Frequency_name
Daily
Weekly
Monthly
Two-months
Three-months
Four-months
Five-months
Six-months
One-Year
Una tantum
When you need it
day
1
7
30
60
90
120
150
180
365
0
0
Level
4
3-4
2-3-4
1-2-3
1-2
1-2
1-2
1-2
1-2
0
0
This means that if you choose level “Platinum” the software set the level value “1” and the
correspondence frequency will be id frequency 4-5-6-7-8-9. Remember to set also the agreement and
relationship value!
Compile the form and then click on
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StakeholderShape software user manual
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Now you set up the characteristics of one stakeholder as shown in the figure below (you must click on the
stakeholder name to see the characteristics)..
The state of the stakeholder changes from F (free) to U (used).
Make the same with the risks.
Then click on
Go to Connection to build the risks/stakeholders matrix
StakeholderShape software user manual
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Select with a click the risk and the relative stakeholder that you want to associate.
Write the value of incidence on that risk for each stakeholder (in this case, as we have only one
stakeholder, the value will be 100 that means that the probability for the risk to occurs is totally depending
on one stakeholder).
Click on
StakeholderShape software user manual
Now the risk is totally allocated and your matrix is built.
Click on
Now click on
to build your stakeholdershape map.
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StakeholderShape software user manual
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From here you can build your communication plan
Basically the software suggest you which type of frequency and the channel you have to use for the specific
stakeholder (this suggestion is based upon the level of the stakeholder that you have chosen and the
stakeholdershape map algorithm for the channel). However you can unblock the suggestion by clicking here
and set your favorite frequency and channel
StakeholderShape software user manual
APPENDIX 1 – The graph details
The map represents always only the lower value between relationship and agreement.
The agreement avatar (the inside color is
the one decided in the setting form for the
specific stakeholder)
The relationship avatar (the inside color is
the one decided in the setting form for the
specific stakeholder)
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StakeholderShape software user manual
The overall risk value
The distance between relationship and agreement
values:
no dots - Very distance values
°° quite distance values
°°°° somewhat near values
°°°°°° very near values
Perfect balance between
relationship and agreement values
The systemic area value
The priority of the stakeholder, calculated with the
systemic area approach, has scaled up of three or
more positions
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