Internet User Guide - Midcontinent Communications

Connecting faster.

Welcome Home!

Thanks for choosing MidcoNet Xstream ® Wideband! We’re here to deliver more than just a fast connection. We bring you an online experience like no other.

This User Guide will provide information about our service and give you helpful tips on how to make your online experience amazing.

Table of Contents

Welcome to True Wideband 1

Spam/Virus Protection for You

What to Expect

Midco.net 6

2

3

Logging In

My Account

9

10

Adding, Deleting and

Modifying Your Email Settings

Setting Up Your Email

Setting Up Your Email

(Wireless Devices)

11

19

31

Accessing Email Away From Home 32

Your Personal Webspace 33

Useful Tips to Improve Speeds

Hardware/Software Compatibility

37

39

Troubleshooting 45

System Requirements

Additional Information

Upgrade MidcoNet Xstream 2.0

Quick Reference Guide

48

49

52

53

1.800.888.1300 midcocomm.com

Log in

Welcome to True Wideband

Sit back and relax. Enjoy the ride. MidcoNet Xstream ® Wideband gives you the power to do more online than you ever dreamed of!

With lightning-fast download speeds, pages load instantly, media streams smoothly and you get the most dynamic web experience available.

MidcoNet Xstream Wideband means you never have to worry about busy phone signals – or invest in additional phone lines. Your connection is always on, so you can work and play without delay! And as a bonus, we provide you with email virus protection and spam filtering

– free. That’s right, it’s on us.

MidcoNet Xstream Wideband. Welcome to the online experience you’ve always wanted.

Spam/Virus Protection for You

You know, being online is truly a global community. As with any community, there are good and bad neighborhoods – and everything in between. While being online is a great source for information and entertainment, all it takes is a click to pick up a virus, a bug, a worm, or any variety of computer headaches. And the worst part about it: you may not even know it.

The best way to protect against spam and viruses is to keep your operating system and Internet security programs maintained and updated. Hackers are constantly developing new ways to get around spam and virus protection, and that could leave you vulnerable to unwanted pop-ups, spyware, spam and more.

To help guard against malware, all MidcoNet

Xstream ® Wideband customers get spam and virus protection for your Midcontinent ® email accounts at no additional charge. If we find a virus, we’ll block it before it ever reaches your computer!

But, remember, this is just one layer of protection.

We recommend that you also have a firewall and antivirus software installed on your computer to protect you when surfing the web.

A firewall blocks hackers from getting into your computer and stealing personal information such as credit card and bank account numbers.

With your MidcoNet Xstream connection always on, we recommend you purchase firewall software online or from a local retailer. It’s important for you to remember that a firewall program is different from a virus protection program, which only screens for computer viruses.

What to Expect From Your MidcoNet Xstream

®

Experience

What do I need to know about MidcoNet Xstream Wideband?

MidcoNet Xstream Wideband is an incredibly fast and efficient Internet service connection. It allows you to be constantly connected. Having wideband means you don’t have to wait for all the great things the Internet has to offer!

Why does the Internet seem “slower” on some computers?

Internet speeds depend on several things, including the physical location of the website you’re viewing, the number of people accessing a site at the same time and even your own computer’s hardware. Adware or spyware can also slow you down; that’s why having virus protection and a firewall is crucial (see page 2).

Test your download and upload speeds at speedtest.midco.net

. Your connection speeds will depend on your MidcoNet Xstream service level and may vary depending on your computer’s capacity and web traffic. Speeds may also be impacted by third-party equipment (such as your computer or router). If your connection speeds are consistently slow, please see Tips For Improving Internet

Speeds on page 37.

Upgrade anytime at midcocomm.com/myaccount . Download speeds range from 1 Mbps all the way up to 200 Mpbs.

3

What about Wi-Fi hot spots?

Wi-Fi stands for Wireless Fidelity. Basically, it’s a way for computers to talk to each other without having to plug into the modem or a router. Hot Spots are places where you can access a wireless connection from your Wi-Fi compatible computer.

Questions? We’re always here for you.

We know setting things up can get confusing sometimes. You don’t have to know all the answers

– that’s what we’re here for. Call our Technical

Support Team at 1.800.888.1300. You can also visit midcocomm.com/support for do-it-yourself tips or contact us via email at midcocomm.com/email .

We’re here for you 24 hours a day, 7 days a week.



Midco.net

It’s all right here and waiting for you! With midco.net

you’ve got the web – all in one place.

Consider making midco.net

your home base – a place where you’ll have instant access to your Midcontinent email and TV

Everywhere networks, stock quotes, local news, weather, sports, movie listings and so much more. Customize your Midco.net

Homepage to fit you. View what you want and customize its appearance however you like.

To access, just type midco.net

into the address bar of your Internet browser. It’s that easy!

6

Logging In

Click on the LOG IN button on the upper right side of the screen. Simply enter your full

Midcotinent ® email address and password. Then click on the LOG IN button. After logging in, the number of emails you have will be shown. Just click to view email.

Midco.net uses browser “cookies” to keep track of system settings for each MidcoNet email address you create. If you’d like additional information on how to manage multiple email addresses, see page 53.

No need to worry if you ever forget your email address or password. Just log on to midcocomm.com/ myaccount and manage emails, passwords and more (see page 11).

For your privacy and security, Midcontinent Communications ® will NEVER ask you to send us your passwords via email or by any other method. If you receive an email asking for your password, please report this to us immediately. This most likely is a fraudulent email.

My Account

Handle it all at Midcontinent’s My Account

We know you want a convenient way to manage your account. Welcome to My Account! With My

Account you can pay your bill, get updates and special offers, edit your account and order services – and do it all safely and securely online. It’s that easy! Simply go to midcocomm.com/myaccount .

Additional Email Accounts

You may find that you’ll need another email account – or nine! My Account gives you the convenience and flexibility to create up to nine additional user names and passwords. (Note: you will be prompted to choose another user name if the one requested is already in use by another MidcoNet® Xstream customer.) Your user name is visible when emailing – so create it with pride.

Create separate email addresses for your family members. Use multiple accounts to manage personal and business email. You have the flexibility to create or delete user names and change passwords as often as you want! It’s easy -- from My Account locate Internet and click on Manage Email Accounts. From there, select the button to “ADD EMAIL” and enter the requested information. It’s that simple! (Note: after creating or deleting an email user name, please remember to update your email program’s user information settings for EACH user name address added or deleted.)

Adding, Deleting and Modifying Your Email Settings

Make additions and changes to your email settings from one convenient place.

Accessing email administration

1. To sign up or login to My

Account: midco.net

: Simply click “Manage

Email Accounts” at the bottom of the screen under the My Account section OR midcocomm.com

:

Simply click the My Account tab at the top of the page.

2. Locate the Internet section.

3. Click Manage Email Accounts

4. Click the email address you wish to view and enter your password.

Managing email account settings

1. Click the Manage Email Accounts link.

2. Select the email account you would like to change the settings for.

3. Select which settings you would like to change. You can choose between

ADD EMAIL, CHANGE PASSWORD, SPAM SETTINGS, PARENTAL CONTROLS for your TV Everywhere, or to DELETE the email account.

(You may be required to enter your current password to change some settings or delete the account)

13

Adding email accounts


2. Click the ADD EMAIL button.

3. Enter all form fields and click SAVE NEW EMAIL ACCOUNT.

You will have the ability to create up to 10 email addresses.

Resetting email account password


2. Select the webmail account you wish to change the password for, and click the

CHANGE PASSWORD button.

3. Enter the new password twice to confirm the change.

4. Click CONTINUE to save.


Setting spam & virus settings


2. Select the webmail account you wish to edit.

3. Click the SPAM SETTINGS button.

4. Choose the appropriate Spam and Anti-Virus

Options for your account, and click Save to confirm the settings.

14

17

Check your bandwidth

Bandwidth or data usage is the total amount of data

– such as images, movies, photos, videos and other files – that you send (upload) or receive (download) over a specific period of time. Regularly checking your bandwidth usage will help you become aware of what your average day-to-day network usage looks like.

The Midcontinent Bandwidth Optimization Report allows you to check your Internet bandwidth usage every month. It provides daily, weekly and monthly averages so you can compare your usage over different periods of time.

Software updating and maintenance may cause spikes in usage. Sudden changes in bandwidth usage that you cannot explain might be an indication you have a virus or spyware on a computer, or that someone near your home is using your wireless connection without your knowledge. Sudden spikes in usage might also be due to a technical issue.

Viewing your bandwidth report is easy.

Login to My Account from midcocomm.com

and select the Bandwidth Usage Report link located under the Internet section. If your report indicates a single big jump in usage for one day, this usually is not an indication of a problem. However, usage that goes up significantly and remains that way for several days should be investigated.

If you have any questions, feel free to call our

Technical Support Team at 1.800.888.1300.

You can also visit midcocomm.com/support or contact us via email at midcocomm.com/email .

We’re always here for you – 24 hours a day, 7 days a week.

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Setting Up Your Email on Your Computer

19

For Windows Live Mail:

1. Open Windows Live Mail.

2. From the Mail tab, click on ADD EMAIL

ACCOUNT.

3. In the Add an Email Account window, enter the following information: a. Email address:

Your full email address.

b. Password:

Password for your email address.

c. Remember password:

Check this box.

d. Display Name:

Type in what you wish people to see the email coming from. Example: If you typed “The Smiths,” people would see the email come from The Smiths.

4. Click NEXT.

5. In the Incoming Mail Server Information section, enter the following information: a. Select POP3 for the server type.

b. Incoming server: pop.midco.net

.

c. Login ID: Your full email address.

6. In the Outgoing Server Information section, enter the following information: a. Outgoing server: smtp.midco.net

.

b. Click NEXT.

7. In the Add an Email Account window click FINISH.

8. From Windows Live Mail, click TOOLS then ACCOUNTS.

20

9. In the Accounts window, select your email account and click PROPERTIES on the right side.

10. Click the Advanced tab and remove the check from “Leave a copy of message on server.”

11. Click APPLY then OK in the

Properties window.

12. Click CLOSE in the Accounts window.


For Mac Mail using OS X 10.6:

1. Open Mail.

2. Click on FILE and then select ADD ACCOUNT.

3. In the Add Account window, enter the following information: a. Full Name:

Type in what you wish people to see the email coming from. Example: If you typed “The Smiths,” people would see the email come from The Smiths.

b. Email Address:

Your full email address.

c. Password:

Password for your email address.

4. Uncheck “Automatically set up account.”

CONTINUE.

22

6. Select POP for Account Type.

7. Give your account a description if you choose.

8. Enter the following information on the

Incoming Mail Server window: a. Incoming Mail Server: pop.midco.net

.

b. User Name: Your full email address.

c. Password: Password for your email address.

10. On the Incoming Mail Security window, make sure nothing is checked.

11. Click CONTINUE.

12. Enter the following information on the

Outgoing Mail Server window: a. Description: Optional description.

b. Outgoing Mail Server: smtp.midco.net

.

c. Uncheck Use Authentication.

13. Click CONTINUE.

14. On the Outgoing Mail Security window, make sure nothing is checked.

15. Click CONTINUE.

16. Confirm your account setting in the Account Summary.

17. Check “Take account online.”

18. Click CREATE to finish.

19. From Mail, click MAIL. Then click

PREFERENCES.

24

20. Click ACCOUNTS then select your mail account.

21. Click ADVANCED and add a check to “Remove copy from server after retrieving a message.”

22. Click the drop-down menu and select when Mail should remove messages from the Midcontinent mail server.

23. Close the Accounts window and save changes if prompted.


For Outlook 2010/Outlook 2013

(Auto Configuration Set Up):

1. Connect device to MidcoNet Xstream ®

Wideband service.

2. Open Outlook 2010 or Outlook 2013.

3. Click File tab then INFO.

4. Click ADD ACCOUNT.

5. Enter the following information:

a. Your Name: Name as it will appear on

outgoing emails

b. E-mail Address: Full email address

c. Password: Email address password

d. Retype Password: Email address password

6. Click NEXT.

7. Configuring screen will show progress of

auto configuration.

8. Click FINISH when message “Your POP3

e-mail account is successfully configured”

appears.

Changing your email program

Standard

Email settings

Secure

• Incoming: popa.midco.net

.

• If POP server, server port number = 995.

• Incoming: pop.midco.net

.

• Outgoing: smtp.midco.net

.

The secure settings on the next page can be used when sending and receiving email outside of the Midcontinent Communications’ network. (Example: Using someone else’s wireless connections such as a hotel or airport or using a non-BlackBerry Smartphone.)

• Must select OUTGOING SERVER

REQUIRES AUTHENTICATION.

• Do not select SECURE PASSWORD

AUTHENTICATION (SPA).

• User name: full email address

(ex: [email protected]

).

• Password: password for email address.

• If IMAP server, server port number = 993.

• Outgoing: smtpa.midco.net

.

• Port 25 or Port 465.

• User name: full email address [email protected]

).

If not connected to a Midcontinent

Communications Internet connection, outgoing emails will be unable to be sent.

• REQUIRES A SECURE CONNECTION (SSL)

or TLS must be checked (depending on

the device).

• Outgoing server settings may require full

user name and password.

• Password: password for email address.

Setting Up Email on Your Wireless Devices

Setting up and maintaining email functionality on wireless devices is the responsibility of the device(s) service provider.

To set up Midcontinent email on a wireless device, you will need:

• Full Email Address.

• Password.

• All Secure Email Settings from page 30.

For additional information on setting up email on wireless devices please go to midcocomm.com/techtips or contact the device manufacturer or service provider.

31 1.800.888.1300 midcocomm.com

Accessing Your Email Away From Home

Did you know you can conveniently access your email account from any computer with an Internet connection? Webmail makes it easy for you!

Here’s how to access your email using Webmail:

• Go to midco.net

and “Check Email”, then enter

your user name and password. You may also

enter into your browser’s

address bar.

• Enter your user name (full email address) and password in the areas designated and click LOGIN.

• Open, read, save, or delete messages, just as you would on your home computer.*

* Note: for email messages you wish to keep, make sure to save them to your home computer. You can save messages by using the SAVE AS option in webmail – or by using a separate email program such as Windows Live Mail. Once saved to your home computer, your messages will still be available to you after our routine email maintenance period.

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Your Personal Webspace

Where can HTML editors and FTP software be found?

I’ve got free online storage?

Sure do! We supply you with up to 500 MB of FREE web storage space for each email address you manage through My Account.

You can easily get HTML editing and FTP software (for both Windows and Macintosh) from several online software sites – such as download.com

. Be aware that some of the software you find at these sites will be free and some will require payment. Also be aware that because each

HTML editor works differently, please refer to the software manufacturer for any questions about installing, using and troubleshooting.

Note: your MidcoNet ® personal webspace is compatible with HTML only. FrontPage extensions,

CGI scripts, PHP and any other scripting language (except JavaScript) are not supported by our

Unix-based web servers. Moving or combining storage space from one email address to another is prohibited.

Two popular HTML editor manufacturers: Links to popular FTP software manufacturers:

• HTML Editing Software – Any HTML editor that can create regular HTML pages will work.

Microsoft FrontPage can be used – however, any function of FrontPage that requires FrontPage

Extensions (such as counters, forms, etc.) will not work.

• microsoft.com

– FrontPage, Word, etc.

• adobe.com

– Dreamweaver, GoLive, etc.

• ipswitch.com

– WS_FTP

• globalscape.com

– Cute FTP

• fetchsoftworks.com

– Fetch for Macintosh

What am I going to need for my personal webspace?

Personal Webspace

Uploading the web page

Once you’ve created a page using your HTML editor, you can then upload the page to your personal webspace by using your FTP software. Most FTP software programs will display a login dialog box after the program is opened. You then enter your login information as described below:

Host or Server Name

• Email is [email protected]

,

Host/Server name is sio.midco.net

.

• Email is [email protected]

,

Host/Server name is myweb.midco.net

.

Host or Server Type

= Set to Automatic.

• Each FTP software program may call this something different. Consult the program’s help documentation for more information.

User ID or Name

= Full Midcontinent email address

• [email protected] or [email protected]

.

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Password

= Same as email password.

Profile Name or Session ID

= Title of your choice.

• Simply an identifier so the program can store connection settings.

• This is optional on some FTP software.

• Examples: “Midcontinent Site”, “MySite”, etc. Once you’ve successfully logged in, you will see a listing of all the files currently on your website (if this is the first time you have logged in, it will be blank). To upload web pages and images to your webspace, simply follow the instructions provided with your FTP software.

Visiting the web page

Once you’ve uploaded your page, you can access it by using any web browser. The site address is based on the email address used to login to the FTP software. For example, if the email address is [email protected]

, the site address will be http://sio.midco.net/johndoe (note the absence of www). If you have an email address with the extension @midco.net (example: [email protected]

), then the site address will be http://myweb.midco.net/johndoe .

Wireless routers

Here’s another way you can beef up security on your Home Internet. Check the documentation that came with your wireless router (or consult the router manufacturer) and verify that its built-in wireless security features are enabled. An open wireless router will allow anyone to connect to the

Internet anonymously through your router.

When properly configured, your wireless router will ensure that only authorized computers in your residence are allowed to use your Internet connection.

1.800.888.1300 midcocomm.com 36

Useful Tips for Improving Your Internet Speeds

Reboot hardware (computer, modem and router if applicable):

Occasionally, you’ll need to restart your equipment to help it function optimally.

Follow these steps to reboot:

1. Unplug the power connection from the back of the modem for about 10 seconds, then plug it back in. The modem will take about 2 minutes to come back online.

You’ll know it’s online when the POWER,

DOWNSTREAM (DS) and UPSTREAM (US) lights are lit solid.

2. If you have a router, reboot it by unplugging the power connection from the back of the router for about 10 seconds and then plugging it back in.

3. Shut the computer down and then start your computer again.

Super fast

Hardware and Software Compatibility

If you have a router connected, bypass it temporarily by connecting the network cable directly from the modem to your computer. This will identify where any slowdowns may be occurring. If speed test results improve with the router out of the equation, contact the manufacturer of the device for further support.

Did you know??? Older routers may not be able to support the current speeds that your MidcoNet

Xstream ® Wideband services are capable of delivering. Check your router’s user’s guide or contact the manufacturer to determine how much speed it can handle. If your router isn’t capable of supporting your MidcoNet Xstream Wideband speeds, you may need a newer model. Midcontinent offers a solution that combines a modem and wireless router in one easy-to-use device. Contact Customer Care at

1.800.888.1300 for more information.

39

Your computer will need to meet (or exceed) the minimum hardware requirements that your operating system specifies.

Computer maintenance

Over time, a computer’s performance and speed may be impacted by a number of factors. Here’s some basic computer maintenance that may help to tune up your system.

1. Turn off programs running in background.

2. Some programs run automatically every time your computer starts. Often these programs can be temporarily stopped by right-clicking on their icon and choosing

EXIT or DISABLE. For more information on modifying each program, contact the software support group for that program.

Scan for viruses, spyware and other malware

Viruses, trojans, spyware and malware can impact Internet speeds. Before scanning for virus and spyware issues, update your antivirus software. If your computer isn’t protected with firewall and anti-virus software, you can purchase it locally or download it from places such as download.com

. There are also places online that allow you to scan your computer for viruses at no cost such as antivirus.com

.

Clear temporary Internet files/ cookies/history

Internet browsers, such as Internet Explorer or Firefox, store information within them and may need to be cleared out regularly.

Clear out Internet Explorer by clicking on

TOOLS, then INTERNET OPTIONS, then

DELETE TEMPORARY INTERNET FILES,

COOKIES and HISTORY.

1.800.888.1300 midcocomm.com 40

Repair connection

To repair a network connection in Windows XP:

Click START, then CONTROL PANEL, then

NETWORK CONNECTIONS. Right-click

LOCAL AREA CONNECTION and click REPAIR.

To repair a network connection in Windows Vista:

Click the WINDOWS button, then CONTROL

PANEL, then NETWORK AND INTERNET, then

NETWORK SHARING CENTER, then MANAGE

NETWORK CONNECTIONS. Right-click LOCAL

AREA CONNECTION and click DIAGNOSE, then RESET THE NETWORK ADAPTER.

To repair a network connection in Windows 7:

Click the WINDOWS button, then

CONTROL PANEL, then NETWORK AND

INTERNET, then NETWORK SHARING

CENTER, then TROUBLESHOOT PROBLEMS.

Click NETWORK ADAPTER and follow

Check cabling and connections

Quality cabling connected securely to the modem and computer can impact the performance of your Internet connection.

Reseat all connections:

Did you know??? By Reseating all connections one at a time, you are confirming that each one is connected properly without having to remember where each and every connection came from or went to.

Optimizer programs

There are programs available online that will allow you to customize network settings of your computer that may optimize download and upload speeds.

These programs may be free to use, free for trial, or require purchase.

Did you know??? Before installing any of these, or any program, look for reviews from other users.

This may help you decide which program will work best for you.

To help locate some of these programs, search for the following terms in your preferred search engine:

• TCP tuning • TCP/IP tuning

• TCP tweaks • TCP/IP tweaks

Remember, you can always test your download and upload speeds at speedtest.midco.net

.

Optimize

Troubleshooting

I cannot get on the Internet, and the Online connection light on the front of my modem is flashing.

The first thing you need to do is reboot your modem by unplugging the power from the back of the modem. Leave it unplugged for about 10 seconds then plug it back in. Unplug the network cable (Ethernet or USB – whichever one you have connected to the modem) and plug it in again, ensuring there is a solid connection. Wait up to 15 minutes for the Online light to turn solid green and then reboot your computer. If you cannot get a connection or you notice that you have to reboot the modem quite often, please contact our Technical Support Team via phone so we can make sure your modem is functioning properly.

What does “this page cannot be displayed” mean, and how do I fix it?

This error means that the browser cannot find the page on the Internet. This is caused by either not having access to the Internet or by incorrectly typing the web address. If you are certain you have typed the web address correctly, reboot the modem (see top of page). If you still get the error message, please contact our Technical Support Team via phone.

45

The power light is off on my modem. What does that mean?

If your modem light is off, that means there is no power going to your modem. Check all the cables on the back of your modem. Make sure they are plugged in tightly, and make sure the power pack is plugged into the wall outlet. If the light is still off, try plugging the modem into a different wall outlet. If you still do not have power to your modem, please contact our

Technical Support Team via phone for further assistance.

What if I want to purchase and use my own modem?

You may prefer to use your own modem. A list of approved modems is available at midcocomm.com

. Click on Services, then the Equipment link to find a list of approved modems for our service. Before you purchase a modem, please go to our website or contact our Customer Care Team to ensure that the type of modem you’re considering is on our approved modem list. Once you have the modem, please provide us with the brand name, serial number, model number, and the MAC address (also known as “Cable RF MAC ID” or

“HFC MAC ID”).

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System Requirements

Minimum system requirements

Computers must meet the minimum requirements for the operating systems currently supported by Microsoft and Apple. For wireless modems with an Apple computer, there must be a wireless communications card already installed before our technicians can setup wireless communications.

Approved modems

We are only able to provide service for modems listed on our approved modems page, available at: midcocomm.com/services under Internet choose Equipment.

If you plan on purchasing a modem for new service, we recommend a DOCSIS 3.0 modem.

Note: Some MidcoNet Xstream services require a DOCSIS 3.0 modem.

1.800.888.1300 midcocomm.com 48

Additional Information

Home networking

Home networking is fun and convenient – but it can be challenging to set up and troubleshoot.

Midcontinent technicians can troubleshoot connectivity issues involving one computer connected directly to the modem. However, any configuration beyond that (home networking included) falls outside the scope of Midcontinent’s Internet Support. If you don’t have computer networking experience, please have a qualified computer technician assist you with your home network setup.

A router is needed for setting up a home network. There are two types of routers: wired or wireless. A wireless router is a popular choice for a home network. It allows more distance between computers, does not require wiring inside walls, and does not confine the computer to one physical location in the home (great for laptops).

Please make sure your wireless settings properly restrict Internet access, since you are responsible for anonymous Internet activity through your wireless network. Wireless modems are available either for purchase or monthly lease through Midcontinent Communications.

49 1.800.888.1300 midcocomm.com

Wireless networking

Just as it implies, wireless networks connect computers together without wires. Wireless is the fastest growing type of network, because users can set them up without running cables between their computers. These networks also give laptop users the freedom to maintain access to the Internet and the rest of the network throughout the home – and, in some cases, around the outside perimeter of the home.

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Multiple computers

You may wish to add more computers or devices to your network. In fact, your home network can be configured so that multiple devices (i.e., additional computers, PDAs, routers, firewalls, etc.) can access

MidcoNet Xstream ® Wideband service in your home at the same time. If you need your wireless network key, log into midcocomm.com/myaccount , locate Internet on the Homepage and select

View Network Key. Technical support assistance is available – but please note that MidcoNet Xstream technicians do not set up or troubleshoot home networks or home network devices. For additional information on connecting your wireless devices you can also visit midcocomm.com/techtips .

Policy statements

Midcontinent Communications provides MidcoNet Xstream service to our customers subject to policies established for the protection of our users, our company and our communities. Please refer to our website at midcocomm.com/support . Select Policies under Internet for a complete description of the following policies.

• Acceptable Use.

• Copyright Infringement.

• Security.

Upgrade to MidcoNet Xstream

®

Wideband 2.0 – or Go

Xstreamly Fast With Our 3.0!

Want a faster connection? You’ve got it with MidcoNet Xstream Wideband 2.0! With download speeds up to 100 Mbps and uploads up to 10 Mbps,* you’ll be surfing like a pro.

You say you want the absolute fastest? We’ve got you covered with MidcoNet Xstream

Wideband 3.0, powered by DOCSIS 3.0 technology. With download speeds up to 200 Mbps and uploads up to 20 Mbps,* MidcoNet Xstream Wideband 3.0 makes light speed seem slow!

So if you’re serious about online gaming, designing, or simply need to send and receive large files, upgrade to 2.0 – or go to the MidcoNet XSTREAM with 3.0!

Upgrade your connection today. Go to midcocomm.com/myaccount and click on Upgrade &

Manage under the Internet section.

* Actual Internet speeds may vary depending on your computer’s capacity and web traffic. Speeds may also be impacted by third-party equipment (such as your computer or router). Customers may need a D3 modem to take full advantage of MidcoNet Xstream Wideband 1.0 and above speeds. MidcoNet Xstream Wideband 1.0 and MidcoNet ® Limited are also available.

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Quick Reference Guide

My Account information

Use this area to keep track of your email user names and passwords.

(If security is a concern, you may wish to record the information in a separate location.)

Reminder: Passwords are case sensitive. “A” is different than “a”, so it is important to record passwords and user names exactly as you created them.

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Mail server settings

Incoming Mail (POP3): pop.midco.net

Outgoing Mail (SMTP): smtp.midco.net

Username: full email address

Password: email address password

MidcoNet Xstream

®

Internet addresses

MidcoNet Xstream: midco.net

Webmail: webmail.midco.net

Account Management: midcocomm.com/myaccount

Tech Tips: midcocomm.com/techtips


Technical Support

We’re here for you...always!

Need help? Have a question? We’re here for you 24/7. Call 1.800.888.1300 or visit midcocomm.com. We also have chat and email options.

Ordering service and making payments has never been easier. Handle it all online at midcocomm.com/myaccount.

Of course, you’re always welcome to visit us at a Customer Service Center near you.

Stop by and set up services, get a personal demonstration, check out our other products and more!

Thank you for choosing Midcontinent!

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