Arctic Spas Cub, Eagle, Husky, Ocean, Orca, Summit, Yukon Owner's Manual
Reklāma
Reklāma
Owners Manual
I n t e r n a t i o n a l
available on www.arcticspas.com
Congratulations!
Your choice of an Arctic Spa indicates that you are devoted to excellence. At
Arctic Spas® we believe a good foundation is required to build a superior product, both in design and philosophy. Canadian built with the finest materials and advanced technology to withstand even the harshest of weather conditions, Arctic Spas® are made to perform... wherever you happen to live. To safely and effectively use your spa, we recommend that you take the time to read this manual before you hook-up and operate the spa.
This guide will acquaint you with the operating features, hook-up procedures, and the maintenance and safety procedures, ensuring an enjoyable experience right from the start.
If you require additional information, please call your local Arctic Spas® dealer. A complete list of dealers and international Arctic Spas websites can be found on the internet at ArcticSpas.com.
IMPORTANT!
In most cities and counties, permits will be required for the installation of electrical circuits or the construction of exterior surfaces (decks and gazebos). In addition, some communities have adopted residential barrier codes which may require fencing and/or self-closing gates on the property to prevent unsupervised access to a pool or spa by children under 5 years of age. Your Arctic Spa is equipped with a locking cover that meets the ASTM F1346-91 Standard for Safety Covers and as a result, is usually exempt from most barrier requirements. As a general practice, your local Building Department will inform you of any applicable barrier requirements at the time a permit is obtained for the installation of an electrical circuit. Your Arctic Spas Dealer can provide information on which permits may be required.
IMPORTANT SAFETY INFORMATION
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.
Cleaning and user maintenance shall not be made by children without supervision.
Contents
INTRODUCTION
.............................................................................................7
Important Safety Instructions ...........................................................................8
Hyperthermia .................................................................................................10
Installation Instructions .................................................................................. 11
Electrical Instructions.....................................................................................12
Electrical Safety Instructions .........................................................................12
Start Up Procedures ......................................................................................13
Spa Care and Maintenance ...........................................................................15
Custom and Classic Series Drain Tub ...........................................................15
Core Series Drain Tub ...................................................................................16
Care and Adjust Pillows .................................................................................17
Care of Spa shell ...........................................................................................17
Care of Spa Covers .......................................................................................18
Care of Cabinets............................................................................................19
Winterizing your Spa .....................................................................................19
Water Maintenance .......................................................................................20
Common Spa Water Problems - Cause & Remedy ......................................24
Trouble Shooting Spa Problems ....................................................................26
CUSTOM SERIES
.........................................................................................28
Specifications ................................................................................................29
Spa Overview ................................................................................................30
Jets.......... ......................................................................................................31
Topside Control Panel ..................................................................................32
Quick Reference ......................................................................................33
Filtration Settings .....................................................................................34
Error Codes .............................................................................................34
How to perform a software upgrade Eco Pak ................................................35
Warranty ........................................................................................................36
CLASSIC SERIES
.........................................................................................38
Specifications ................................................................................................40
Spa Overview ................................................................................................41
Jets.......... ......................................................................................................42
Topside Control Panel ..................................................................................44
Start up ....................................................................................................45
Water Care Modes ...................................................................................46
Filtration settings ....................................................................................47
Onzen™ Settings With k500 Topside ......................................................47
Audio, Maintence, Maintence Reminders, and Standby ..........................48
WiFi Settings ...........................................................................................49
Stereo Settings ........................................................................................50
Error Codes .............................................................................................51
Warranty ........................................................................................................52
Contents
CORE SERIES
.................................................................................................. 54
Specifications .................................................................................................... 56
Spa Overview .................................................................................................... 57
Jets.......... .......................................................................................................... 58
Topside Control Panel ....................................................................................... 60
Spa Functions.................................................................................................... 61
Start Up ............................................................................................................. 62
Filtration settings ............................................................................................... 64
Setting Economy Mode ..................................................................................... 66
Error Codes ....................................................................................................... 67
Warranty ............................................................................................................ 68
SPA BOY OWNERS MANUAL
........................................................................ 70
Obtaining Technical Data For Your Spa ............................................................ 71
What is Spa Boy? .............................................................................................. 71
What Does Spa Boy Do?................................................................................... 71
What Are The Benefits of Spa Boy? .................................................................. 71
How Does Spa Boy Work? ................................................................................ 72
Spa Boy System Interface ................................................................................. 72
Spa Boy Main Components .............................................................................. 73
Spa Boy Version Summary ............................................................................... 74
How to Determine Spa Production Date............................................................ 74
Definitions of Terms........................................................................................... 75
Water Chemistry Abbreviations/Acronyms & Ranges ....................................... 79
Spa Boy Start – Up Guide ................................................................................. 80
Spa Boy Start-Up Overview Flowchart .............................................................. 80
Fill Spa With Water Power Up Spa and Set Water Temperature ..................... 81
Program Filtration Cycles/Filtration Duration ..................................................... 82
Stabilize Spa Water .......................................................................................... 82
Establishing Correct Water Chemistry............................................................... 82
Arctic Spas Spa Boy Salt Dose Guidance Table ............................................... 85
Sanitizer and pH Readings ................................................................................ 86
Caring for your Spa Boy System ....................................................................... 86
Arctic Spas Spa Boy Version 1 R1 Maintenance Schedule ............................. 91
Troubleshooting Spa Boy Low ORP Reading Detected ................................... 94
ONZEN™ OWNERS MANUAL
......................................................................... 96
Onzen™ Technical Guide ................................................................................. 98
Obtaining Technical Data For Your Spa ............................................................ 98
Revision Summary ............................................................................................ 98
What is Onzen™? ............................................................................................. 98
What Does Onzen™ Do? .................................................................................. 98
Contents
What Are The Benefits of Onzen™? ................................................................. 98
How Does Onzen™ Work? ............................................................................... 98
How to Determine Spa Production Date............................................................ 98
Definitions of Terms........................................................................................... 99
Water Chemistry Abbreviations/Acronyms & Levels ......................................... 101
Abbreviations Acronyms & Settings .................................................................. 102
Onzen™ Start – Up Guide................................................................................. 103
Onzen™ Start-Up Overview Flowchart ............................................................. 103
Fill Spa With Water Power Up Spa and Set Water Temperature ...................... 104
Establishing Correct Water Chemistry............................................................... 105
Arctic Spas Onzen™ Salt Dose Guidance Table .............................................. 106
Using Sodium Chloride Test Strips.................................................................... 107
Program Filtration & Onzen™ Settings Custom Series ..................................... 109
Sanitizer Readings ............................................................................................ 110
Onzen™ Cloudy Water Troubleshooting Flowchart .......................................... 111
Onzen™ Frequently Asked Questions .............................................................. 112
Arctic Spas Onzen™ Maintenance Schedule.................................................... 115
ONSPA® OWNERS MANUAL
.......................................................................... 117
How To Download App ...................................................................................... 118
Setup New Spa.................................................................................................. 118
Setup WiFi Connect........................................................................................... 119
Setup MyArcticSpa.com .................................................................................... 121
Locate Registration Code .................................................................................. 122
Adjusting Settings on App.................................................................................. 122
66
Introduction
All Arctic Spas
77
Owners Manual - Arctic Spas®
Important Safety Instructions:
READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY
When installing and using this electrical equipment, basic safety precautions should always be followed, including:
1) WARNING: To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times.
2) WARNING: A grounding wire connector is provided on this unit to connect a minimum No. 8 AWG solid copper conductor (USA) No. 6 AWG stranded (Canada) 8.4mm (Europe) between this unit and any metal equipment, metal enclosures of electrical equipment, metal water pipe, or conduit within 5 feet (1.5 m) of the unit.
3) DANGER: Risk of Accidental Drowning. Extreme caution must be exercised to prevent unauthorized access by children. To avoid accidents, ensure that children cannot use this hot tub unless they are supervised at all times. Use the hot tub straps, cover safety and clip tie downs to secure the cover when not in use. This will help to discourage unsupervised children from entering the hot tub. There is no representation that the cover, clip tie downs, or actual locks will prevent access to the hot tub.
4) DANGER: Risk of Injury. The suction fittings in this hot tub are sized to match the specific water flow created by the pump. Should the need arise to replace the suction fittings or the pump, be sure that the flow rates are compatible. Never operate the hot tub if the suction fittings are broken or missing. Consult your local dealer for assistance in choosing an appropriate replacement suction fitting.
IMPORTANT!
This manual was written to ensure the proper use and installation of any
Arctic Spa. Any modifications to the procedures outlined may result in your warranty being voided.
Please read this manual to avoid any unnecessary damage to your spa and equipment.
5) DANGER: Risk of Electric Shock. Install at least 5 feet (1.5 m), from all metal surfaces.
As an alternative, a hot tub may be installed within 5 feet (1.5 m) of metal surfaces if each metal surface is permanently connected (bonded) by a minimum No. 8 AWG solid copper conductor (US) No. 6 AWG stranded (Canada) 8.4 mm (Europe) attached to the wire connector on the equipotential bonding bar which is located on the side of the spa control pack.
6) DANGER: Risk of Electric Shock. Do not permit any electrical appliance, such as a light, telephone, radio, television, etc. within 5 feet (1.5 m) of a hot tub. All controls or devices accessible from the spa must be powered by a maximum of 12 vdc. Do not permit any electrical appliances powered by 12 vdc or more within 1.5 m of the hot tub.
7) ELECTRICAL SUPPLY: The electrical supply for this product must include a suitable circuit breaker GFCI (north America) RCD (Europe) to open all ungrounded supply conductors.
The disconnect must be readily accessible and visible to the hot tub occupant but installed at least 5 feet (1.5 m), from the hot tub water.
8) WARNING: To Reduce the Risk of Injury: a) The water in a hot tub should never exceed 104ºF (40ºC). Water temperatures between
100ºF (38ºC) and 104ºF (40ºC) are considered safe for a healthy adult. Lower water temperatures are recommended for young children and when hot tub use exceeds 10 minutes.
b) Since excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy, pregnant or possibly pregnant women should limit hot tub water temperatures to 100ºF (38ºC). If pregnant, please consult your physician before using a hot tub.
c) The use of alcohol, drugs, or medication before or during hot tub use may lead to unconsciousness with the possibility of drowning.
Owners Manual - Arctic Spas® d) Persons suffering from obesity or a medical history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a hot tub.
e) Persons using medication should consult a physician before using a hot tub since some medication may induce drowsiness, while other medication may affect heart rate, blood pressure, and circulation.
9) WARNING: A bonding lug bar is provided on the side of your spa pack to accommodate grounding of entire spa. To reduce the risk of electric shock, connect the local common bonding grid in the area of the hot tub to these terminals with an insulated or bare copper conductor not smaller than No. 8 AWG solid (US) No. 6 AWG stranded (Canada) 8.4 mm (Europe).
WARNINGS!
SAVE THESE INSTRUCTIONS
WARNING: Children should not use hot tubs without adult supervision.
AVERTISSEMENT: Ne pas laisser les enfants utiliser une cuve de relaxation sans surveillance.
Read and
Follow All
Instructions
WARNING: Do not use hot tubs unless all suction guards are installed to prevent body and hair entrapment.
AVERTISSEMENT: Pour eviter que les cheveux ou une partie du corps Puissent étre aspires, ne pas utiliser une cuve de relaxation si esgrilles de prise d’aspiration ne sont pas toutes en place.
WARNING: People with infectious diseases should not use a hot tub.
AVERTISSEMENT: Les personnes atteintes de maladies infectieuses ne devraient pas utiliser une cuve de relaxation.
It is important to inform occasional users of the spa about the
DANGERS,
WARNINGS, and
CAUTIONS listed in this manual before they use the spa.
WARNING: To avoid injury, exercise care when entering or exiting the hot tub.
AVERTISSEMENT: Pour éviter des blessures, user de prudent en entrant dans une de cuve de relaxation et en sortant.
WARNING: Do not use drugs or alcohol before or during the use of a hot tub to avoid unconsciousness and possible drowning.
AVERTISSEMENT: Pour éviter l’évanouissement et la noyade éventuelle, ne prendre ni drogue ni alcool avant d’utiliser une cuve de relaxation ni quand on s’y trouve.
WARNING: Pregnant or possibly pregnant women should consult a physician before using a hot tub.
AVERTISSEMENT: Les femmes enceintes, que leur grossesse soit confirmée ou non, devraient consulter un médecin avant d’utiliser la cuve de relaxation.
WARNING: Water temperature in excess of 100ºF (38ºC) may be injurious to your health.
AVERTISSEMENT: Il peut être dangereux pour la santé de se plonger dans de l’eau a plus de 100ºF (38°C).
WARNING: Before entering the hot tub, measure the water temperature with an accurate thermometer.
AVERTISSEMENT: Avant d’utiliser une cuve de relaxation mesurer la température de l’eau à l’aide d’un ther momètre précis.
WARNING: Do not use a hot tub immediately following strenuous exercise.
AVERTISSEMENT: Ne pas utiliser une cuve de relaxation immédiatement après un exercice fatigant.
CAUTION!
Indicates a situation in which damage to equipment or material may occur.
DANGER!
Indicates risk of injury.
WARNING!
Indicates information
of critical importance.
Owners Manual - Arctic Spas®
WARNING:
Prolonged immersion in a hot tub may be injurious to your health.
la santé.
WARNING:
Do not permit electric appliances (such as light, telephone, radio, television, etc.)
AVERTISSEMENT:
Ne pas placer d’appareil éléctrique (luminaire, téléphone, radio, téléviseur,
CAUTION:
Maintain water chemistry in accordance with manufacturer’s instructions.
ATTENTION:
fabricant.
La teneur de l’eau en matières dissoutes doit être conformé aux directives du
WARNING:
The use of alcohol or drugs can greatly increase the risk of fatal hyperthermia in hot tubs.
AVERTISSEMENT:
La consommation d’alcool ou de drogue augmente considérablement les risques d’hyperthermie mortelle dans une cuve de relaxation.
WARNING:
People using medications and / or having an adverse medical history should consult
AVERTISSEMENT:
Les personnes qui prennent des médicaments ou ont des problémes de
WARNING!
The use of alcohol or drugs can greatly increase the risk of fatal hyperthermia in hot tubs or spas.
Hyperthermia
Prolonged immersion in hot water may induce hyperthermia.
Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of 99ºF (37°C). The symptoms of hyperthermia include drowsiness, lethargy, and an increase in the internal temperature of the body. The effects of hyperthermia include:
Failure to perceive heat;
Failure to recognize the need to exit hot tub;
Physical inability to exit hot tub;
Unconsciousness and danger of drowning.
Owners Manual - Arctic Spas®
Installation Instructions
Site Preparation
Please ensure the following:
• Always put your spa on a structurally sound, level surface. A filled spa can weigh a great deal.
Make certain that the location you choose can support the weight of your filled spa.
• Locate your equipment compartment, which houses all of electrical components, in a place
where you will have easy access for periodic spa care and maintenance.
• Allow adequate access to all other doors for service.
Outdoor Ground Level Installation
No matter where you install your new spa, it’s important that you have a solid foundation for support. If you are installing a spa with a wooden pedestal floor outdoors, we recommend you place patio stones underneath spaced out evenly. The stones should be at least two inches thick and twelve inches square (30 cm x 30 cm). Even with stones in place, the spa will possibly settle and become uneven, and may require re-leveling over time. If you are installing a spa with a Forever Floor® outdoors, you may set it on virtually any surface, as long as it is firm and level.
Deck Installation
To be certain your deck can support your spa, you must know the deck’s maximum load capacity. Consult a qualified building contractor or structural engineer. To find the weight of your spa, its contents and occupants, refer to the Spa Specification chart. This weight per square foot must not exceed the structure’s rated capacity, or serious structural damage could result.
Your Arctic Spas® Dealer can help you with local information such as zoning regulations and building codes.
All Weather Pool Site Prep
Your new All Weather Pool should be placed on a prepared, uniformly solid and level surface (concrete pad, properly engineered wood deck, etc.). The AWP should not be placed directly on a lawn, bare ground, or gravel pad due to irregularities in the surface that may cause structural failure of the cabinet and shell that could void the warranty.
WARNING! WARNING!
We recommend that the Arctic Spa be installed above ground. Consult a licensed building contractor to design or evaluate your custom decking requirements. Please ensure access to all doors on all 4 sides of the spa for serviceability.
Balconies, concrete pads, and decks should be constructed to meet all builder codes and should be able to or exceed supporting 146
Lbs per square foot (7kPa).
Your Arctic Spa is equipped with access doors on all four sides. It is the customer’s responsibility to provide access and ensure there is a minimum of 24” (600mm) all around the spa for service person access. Consult your sales person or service department on the different ways to achieve this clearance.
Owners Manual - Arctic Spas®
Electrical Specifications
Electrical Installation Instructions
ARCTIC SPAS® MUST BE WIRED IN ACCORDANCE WITH ALL
APPLICABLE LOCAL ELECTRICAL CODES. ALL ELECTRICAL WORK SHOULD BE
DONE BY AN EXPERIENCED, LICENSED ELECTRICIAN
AND APPROVED BY A LOCAL BUILDING/ELECTRICAL
INSPECTION AUTHORITY.
The electrical supply must satisfy the requirements of the spa as marked on the certification label which is located adjacent to the spa controller (pack). If the ratings are not legible or cannot be found, please contact the factory for assistance. - DO NOT GUESS!
WARNING: Removing or bypassing any GFCI /RCD breaker will result in an unsafe
spa and will void the spa’s warranty.
DANGER!
IMPORTANT: Your Arctic Spa has been carefully engineered to provide maximum
safety against electric shock. Remember, connecting the spa to an
improperly wired circuit will negate many of its safety features.
Shock Hazard.
DO NOT PROCEED if you are not a licensed electrician .
This diagram is for reference only!
Owners Manual - Arctic Spas®
Startup Procedures
IMPORTANT:
Your Arctic Spa® has been thoroughly tested during the manufacturing process to ensure reliability and long-term customer satisfaction. Before filling the spa, wipe the spa shell clean with a soft rag. Make sure to fill spa through filter bucket.
The following instructions must be read and followed exactly to ensure a successful start-up or refill.
1)
Ensure the electrical connections have been made in accordance with this manual.
2)
Ensure all O-Rings have been installed into unions and unions have been tightened sufficiently.
3)
Ensure all ball valves are open, and the drain has been closed. The spas drain fitting
4)
Using a garden hose in the filter bucket, fill the spa with pre-filtered water to the bottom
of the pillows (or approximately 6”, 15 cm above the base of the floating weir).
5)
GFCI /RCD breaker in your panel.
6)
The jet pump, heating system and all internal plumbing will achieve a partial prime as the
the plumbing system, follow these steps:
a) All Models:
Push the pump 1 button a second time to turn the pump to high
b) Signature:
Push pump 2 button also. This pump runs at high speed only.
c) Legend and Legend Select:
Push pump 3 also. This pump runs at high speed
d) SDS Series
push pump 4 button once to turn on and run for one minute. Once the jet
spa is complete. Push each pump button once to turn the pumps off.
IMPORTANT:
cartridge.
Weak or surging jets can be indication of a low water level, or a clogged filter
7)
Adjust the chemicals and balance the water according to your dealer’s instructions. A
guideline is also included in this manual, under the Water Maintenance Section.
8)
Set the temperature control to the desired temperature (between 100ºF and 104ºF (38ºC
cover locks. Periodically check the spa water temperature. When the water temperature
climbs above 85ºF (29ºC), proceed to the next step.
Owners Manual - Arctic Spas®
9) Test and Adjust Sanitizer level (Helth Canada mandates 3 - 5 ppm for residential Hot Tubs Spas).
10) Rotate diverters to centre position and press “Pump 2” button on topside control panel for 5
seconds to activate the “Boost filtration system”. When this system is enabled, “boo”
is displayed on the screen. This will give 45 min of circulation and filtration to disperse the
chemicals.
CAUTION!
Do Not turn on power to the spa until the spa is filled to the required level. Running the spa pump without water could cause immediate damage and void your warranty!
CAUTION!
If your spa or AWP is equipped with Spa Boy or
ONZEN please consult the: Spa Boy Owners
Manual or ONZEN User Guide for further setup requirements.
Owners Manual - Arctic Spas®
Spa Care and Maintenance
so, the spa care and maintenance program you develop will ultimately determine how long your spa help you to protect your investment.
IMPORTANT:
Before performing any maintenance on your spa, make a visual inspection of dinary. If any part appears to be damaged, loose or missing, do not proceed. Contact your Factory
Authorized Dealer immediately.
IMPORTANT:
If using traditional chemicals remember to change your water every three to four months. If using SpaBoy you can get 6 months to two years in between water changes.
Custom and Classic Series Draining the Water
late in your spa’s water. Normally, in about three to four months the water will become difficult to balance and should be replaced. Showering without using soap prior to entering the spa or using only the rinse cycle when laundering your bathing suit will help to reduce detergent residue in the spa water. However, foam problems are more likely to be caused by a build up of organic pollutants in the spa, mostly from body oils. If you’re using your spa frequently with a high bather load ups of unfilterable pollutants.
To Drain Your Spa:
2. Locate the hose adapter and thread on to your garden hose.
3. Remove the drain plug, and thread in the adapter.
4. When the adapter is threaded all the way in the drain will automatically
open and begin draining.
Note:
All Arctic Spas® models will drain through the floor drain. Equipment such as the pump(s) remaining in the plumbing or equipment after draining will only need to be removed if the spa is being winterized.
2. Close the drain valve.
3. Refill the spa BEFORE restoring power.
Owners Manual - Arctic Spas®
Core Series Draining the Water
To Drain Your Core Spa:
1. Shut off the GFCI RCD breaker located in the sub panel or the quick disconnect.
2. Locate and remove the drain plug.
3. Thread your garden hose in the adapter.
4. When the Hose is threaded in, pull the hose and the drain will open and begin draining.
Custom Series Filtration System
Filter Cartridge Removal and Installation For Custom
1. Put the Spa in Standby mode using sds button on the
topside control panel.
2. Remove the telescoping filter Insert.
3. Remove Pre-Filter.
4. Grab handle and pull up sharply to remove filter cartridge.
5. Insert new Filter cartridge.
The use of Clarifiers and Foam inhibitors is not recommended with disposable filters!
Arctic Spas® are equipped with balanced filtration, meaning that the filter cartridges are sized to meet the needs of the pump system. As with any water filtering system, the filter cartridge may become clogged, resulting in reduced water flow. It is important to maintain a clean, unobstructed filter system.
Classic and Core Series Filter Cartridge Removal and Installation
1. Put the spa in Standby mode using the on/off button on the topside control panel.
2. Remove the telescoping filter cylinder
3. Unscrew the filter cartridge and either clean the reusable filter or discard the disposable filter.
4. Re-thread the clean or new filter.
5. Slide the telescoping filter cylinder back into the filter bucket.
6. We recommend that your filter cartridge be replaced with an Arctic Pure® disposable filter cartridge
every three (3) months.
IMPORTANT:
With reusable filters, it is necessary to rinse the filter cartridges weekly. Every
Arctic Spas disposable filters, simply replace the cartridge whenever the spa is drained, or about every three months).
Owners Manual - Arctic Spas®
Care of Spa Pillows
The spa pillows used in many of the Arctic Spas® models will provide years of comfort if treated with care. They have been positioned above the water level to minimize the bleaching effects of chlorinated water and other spa water chemicals. To extend their life, whenever the spa shell is being cleaned, the spa pillows should be removed and cleaned. Body oils can be removed with a mild soap and water solution. ALWAYS rinse off the spa pillows thoroughly to remove any soap residue. The pillows can be conditioned with Arctic Pure® Cover and
Cabinet Renew after cleaning. If the spa is not going to be used for a long period of time (that is, during a vacation or if the spa is being winterized), or when the spa water is being super-chlorinated, the spa pillows should be removed until the next use of the spa.
To remove and adjust the Custom spa pillows:
1. Pull the pillow directly upwards until it is fully extended. Next to the acrylic of the shell, there
is a button that you press to allow you to pull the pillow upwards and out completely.
2. To reinstall the spa pillow, push the button and carefully insert pillow.
To Adjust the Core Spa Pillows:
1. Pull up on the pillow to extend to its highest level
2. Push down for its lowest level
Care of the Spa Shell
Your Arctic Spa® has a fiberglass reinforced, Aristech® cast acrylic shell. Stains and dirt generally will not adhere to your spa’s surface. A soft cloth or sponge should easily remove most dirt. Most household chemicals are harmful to your spa’s shell. Sodium bicarbonate (baking soda) or vinegar can also be used for minor surface cleaning. Always thoroughly rinse off any spa shell cleaning agent with fresh water.
Service Notes:
1. Iron and copper in the water can stain the spa shell if allowed to go unchecked. Your
Arctic Spas® Dealer stocks Arctic Pure® Best Defence to use if your spa water has a high
concentration of dissolved minerals.
2. The use of alcohol or any household cleaners other than those listed to clean the spa shell
surface is NOT recommended. DO NOT use any cleaning products containing abrasives or
solvents since they may damage the shell surface. Damage to the shell by the use of harsh
chemicals is not covered under the warranty.
Owners Manual - Arctic Spas®
MANUAL SAFETY COVER
Care of the Spa Cover
WARNING:
The cover is a manual safety cover that meets or exceeds all prevailing requirements of
ASTM Standards for spa safety covers when installed and used correctly as of the date of manufacture. Nonsecured or improperly secured covers are a hazard. Open the cover to its fully open position before use. Be sure to inspect the cover for premature wear or deterioration. Over time, with use, there is a chance of normal cover wear and deterioration. To properly maintain your cover see directions below.
Vinyl Cover
The vinyl spa cover is an attractive, durable foam insulation product. Monthly cleaning and conditioning is recommended to maintain its beauty.
To clean and condition the vinyl cover:
1. Remove the cover from the spa and gently lean it against a wall or fence.
2. With a garden hose, spray the cover to loosen and rinse away dirt or debris.
3. Using a large sponge and/or a soft bristle brush, and using a very mild soap solution or
baking soda, scrub the vinyl top in a circular motion. Do not let the vinyl dry with a soap film
on it before it can be rinsed clean.
4. Scrub the cover’s perimeter and side flaps. Rinse clean with water.
5. Rinse off the underside of the cover with water only (use no soap), and wipe it clean with a
dry rag.
6. To condition the cover after cleaning, apply a thin film of Arctic Pure® Cover and Cabinet Renew to the
vinyl surface and buff.
Weather Shield Care and Cleaning
Weather Shield
The material used to make covers is a solution dyed polyester fabric designed to be flexible and easy to maintain. Its urethane coating enhances the stability of the weave and allows for greater water resistance, while also minimizing shrinkage and stretching. Weather Shield features a high UV, water, mold and mildew resistance and has excellent tear and abrasion resistance.
1.
brushed off and rinsed. Proper care and cleaning is important to maximaize the life of all fabrics.
2.
3.
Care and Cleaning:
Weather Shield is designed to be easy to maintain. It can be washed, or
For normal Care and Cleaning:
dishwashering liquid to a gallon of lukewarm water. Clean the fabric with a “soft bristle brush”. Rinse thoroughly cold water and air dry.
For Stubborn Stains:
Add 2 ounces of mild soap such a Woolite or Dawn
Make a mixture of bleach and water by adding a maximum of 1 cup of bleach to 1 gallon of water. Spray the mixture on lightly to the fabric face (non-coated side). Do not soak the fabric. Prolonged exposure to harsh chemicals can damage the coating. Rinse immediately.
Do not leave on for more than 2 minutes. Cleaning with harsh cleaners such as bleach will require a retreatment like 303 High Tech Fabric Guard.
Owners Manual - Arctic Spas®
Care of the Spa Cabinet
Cedar Cabinet:
When properly cared for, the wood cabinet of your spa will maintain its beauty for many years. Your Arctic Spa cabinet has been specially treated with Olympic Maximum Wood Stain.
Use this stain or a similar product on a regular basis to protect the wood of the cabinet and keep your spa looking great for years to come.
The easiest method of maintaining your cedar cabinet and to keep your cedar cabinet looking as good as the day your spa was first delivered, is to apply one coat of oil to your cedar cabinet twice a year. Just before summer and again at the end of summer are the best times. In between oiling your cedar cabinet you can also clean and rejuvenate your cedar cabinet with Arctic Pure Cover and Cabinet Renew.
No Maintenance Cabinet:
Hot soapy water is the best choice for cleaning the NOM cabinets. The NOM cabinets are a hard material with a non-porous surface, therefore it does not readily stain and most spills do not stick. Any water- based household cleaner can be used to clean the surface, including Windex, 409, Pledge, Murphy’s Oil Soap,
Simple Green and citrus cleaners. Avoid any cleaner that contains solvents or harsh chemicals. If unsure of the cleaner, test on a small area before cleaning. Although not commonly necessary, the NOM cabinets can be pressure-washed.
Winterizing Your Spa
If you plan to leave your spa unused for a long period of time in severely cold weather, you should drain the spa to avoid accidental freezing due to a power or equipment failure.
We recommend your local authorized dealer winterize your spa. Freezing can severely damage your spa.
Improper winterizing of your spa can void your warranty.
Owners Manual - Arctic Spas®
Water Maintenance
It’s important to have clean water. Water maintenance is one of the least understood, but very important areas of spa ownership. Your dealer can guide you through the process of achieving and maintaining perfect water in your spa, given your local conditions. Your program will depend on your water’s mineral content, how often you use your spa, and how many people use it. Here is our suggested step-by-step program:
General Information
There are three fundamental areas of water maintenance. They are (1) Chemical Balance/pH Control, (2)
Water Sanitation, and (3) Water Filtration.
Although your spa’s filter system is working several hours a day to remove particles from your water, it does not remove bacteria or viruses. Water sanitation is the responsibility of the spa owner. It can be achieved through the regular and periodic (daily, if necessary) addition of an approved sanitizer. The sanitizer will chemically control the bacteria and viruses present in the spa water. Bacteria and viruses can grow quickly in under sanitized spa water. The water’s chemical balance and pH control are also the responsibility of the spa owner. You will have to add chemicals to maintain proper levels of Total Alkalinity (TA), Calcium Hardness
(CH) and pH. Proper water balance and pH control will minimize scale buildup and corrosion of metals, extend the life of the spa, and allow the sanitizer to work at maximum efficiency.
For Onzen™ System: Please refer to your Onzen User Guide for direction in water maintenance. (Pg.96)
For Spa Boy® System: Please refer to your Spa Boy Owners manual for directions in water maintenance. (Pg.70)
Methods For Testing The Spa Water
Accurate water testing and analysis are an important part of effectively maintaining your spa water. To follow the Arctic Spas® recommended program, you must have the ability to test for:
• Total Alkalinity (TA)
• Calcium Hardness (CH)
• pH
• Sanitizer
Although reagent liquid test kits provide the highest level of accuracy, Test Strips are the most convenient testing method used by many spa owners. Keep in mind that test strips are susceptible to heat and moisture contamination, and have limited lifespans which can result in inaccurate readings.Very high sanitizer levels will also render test strips unreliable.
IMPORTANT :
Always read and carefully follow the directions included with the Test Kit or Test Strips to ensure the accuracy of the test results.
Owners Manual - Arctic Spas®
Hints For Successful Water Testing
When using the reagent test kit:
• Always take water samples 30-45 cm (12” - 18”) below the water surface.
• Rinse the test cells before and after each use.
• Do not dispose of test samples into the spa water.
• When adding drops of chemicals from the kit (the reagents) into the test block, hold the
bottle vertically and add the drops slowly to be sure the correct quantity is used.
• The reagents should be replaced on a yearly basis to maintain the accuracy of the test
results.
Basic Chemical Safety
When using chemicals, read the labels carefully and follow directions precisely. Though chemicals protect you and your spa when used correctly, they can be hazardous in concentrated form. Always observe the following guidelines:
• ALWAYS KEEP CHEMICALS OUT OF CHILDREN’S REACH.
• NEVER MIX CONCENTRATED CHEMICALS TOGETHER.
• ALWAYS THOROUGHLY RINSE ANY CONTAINER USED TO MIX CHEMICALS
AFTER USE.
• ALWAYS RINSE OUT ANY EMPTY CHEMICAL STORAGE CONTAINER BEFORE
DISPOSAL.
• Accurately measure the quantities specified. Do not overdose your spa. Amount required
will vary depending on water condition, quantities to be used are only guidelines.
• Store chemicals in a cool, dry, well ventilated place.
• Always keep chemical containers closed when not in use.
• Don’t inhale fumes or allow chemicals to come in contact with your eyes, nose, or mouth.
Wash your hands immediately after use.
• Follow the emergency advice on the product label in case of accidental contact.
• Never smoke around chemicals. Some fumes can be flammable.
• Don’t store any chemicals in the spa equipment compartment.
Adding Chemicals to the Spa
Most chemicals (does not include any slow dissolving chemicals) can be added directly to the spa while the pump(s) is running on high speed, for a minimum of 10 minutes.
NOTE:
After administering a super chlorination treatment or non-chlorine shock to your spa, leave the cover open for a minimum of 20 minutes to allow the oxidizer gas to vent. A high concentration of trapped oxidizer gas which may exist as a result of the shock treatment (not daily sanitation) may eventually cause discoloration or vinyl degradation to the bottom of the cover. This type of damage is considered chemical abuse and is not covered under warranty.
The Arctic Pure® Water Maintenance Program
Following the Arctic Pure® water maintenance program will save you time and frustration and ensure clear, clean spa water.
Owners Manual - Arctic Spas®
Remove Excess Minerals
Most tap water has minerals such as Calcium, Copper, Iron, Manganese and Sodium in it, and the circulation of water can cause the erosion of metals from spa equipment which can present possible scaling and staining problems in your spa. Cases of source water with high minerals (such as some well water):
- 1. We recommend you add 3 1/2 tablespoons (48 grams) of Arctic Pure® Best Defense
per 1000 litres (265 gallons) of water while filling your spa.
Balance the Total Alkalinity (TA)
1. The recommended Total Alkalinity (TA) for your spa water is 80-120 ppm.
2. Total Alkalinity is a measure of the total levels of carbonates, bicarbonates, hydroxides, and
other alkaline substances in the water. TA is referred to as the water’s “pH buffer”. In other
words, it’s a measure of the ability of the water to resist changes in pH level.
3. If the TA is too low, the pH level will fluctuate widely from high to low. Fluctuations in pH
can cause corrosion or scaling of the spa components. Low TA can be corrected by adding
Arctic PureTM Perfect Balance.
4. If the Total Alkalinity is too high, the pH level will tend to be high and may be difficult to bring down. The
pH can be lowered by using Arctic Pure® Adjust Down.
5. Once the TA is balanced, it normally remains stable, although some sanitizers, and the
addition of more water with a high or low alkalinity will raise or lower the TA reading of the
water.
6. When the Total Alkalinity is within the recommended range, proceed to the next step.
Balancing the pH
1. We recommended a pH range for your spa water of; 7.2-7.6
.
2. The pH level is the measure of acidity and alkalinity. Values above 7 are alkaline; those
below 7 are acidic. Maintaining the proper pH level is extremely important for:
• Optimizing the effectiveness of the sanitizer.
• Maintaining water that is comfortable for the user.
• Preventing equipment deterioration.
• Preventing cloudy or odorous water.
3. If the spa water’s pH level is too low, the following may result:
• The sanitizer will dissipate rapidly.
• The water may become irritating to spa users.
• The spa’s equipment may corrode.
If the pH is too low, it can be increased by adding Arctic Pure® Adjust Up to the spa water.
4. If the pH level is too high, the following may result:
• The sanitizer is less effective.
• Scale will form on the spa shell surface and the equipment.
• The water may become cloudy.
If the pH is too high, it can be decreased by adding Arctic Pure® Adjust Down to the spa water.
load, the addition of new water, the addition of various chemicals, and the type of sanitizer
used.
6. When the pH is within the recommended range, proceed to the final step.
Owners Manual - Arctic Spas®
Calcium Hardness (CH)
Most spa manufacturers recommend a Calcium Hardness (CH) level for your spa of 150-200
ppm. However, we do not recommend adding calcium to your spa if your spa water is
above 100 ppm, or if your incoming water has a very low level of calcium hardness.
Warning: When calcium falls out of suspension it can collect on the heater and pump, and
shorten their life.
Sanitize the Spa
Sanitizer is extremely important for killing algae, bacteria and viruses, and preventing unwanted organisms from growing in the spa. At the same time, you don’t want too high a sanitizer level, or it can irritate your skin, lungs and eyes.
1. Always maintain the sanitizer level in your spa at the recommended level for each type of
sanitizer.
2. We recommend the following sanitizers:
Chlorine System:
• Arctic Pure® Chlorine Tablets
• Arctic Pure® Refresh
• Arctic Pure® Boost
Important:
Sanitizers are acidic and will decrease the Total Alkalinity. Regular testing and balancing of
TA is extremely important with these products.
Important: Always remove the floating dispenser while the spa is in use.
Remove dispensers with a plastic bucket (keeping submerged) and store out of reach of children until spa use has ended.
Using Chlorine System
CAUTION: The use of personal protective equipment (rubber/latex/vinyl gloves, eye protection) is
recommended while handling the dispenser or the pucks.
Start-up:
1. Add pucks to floating dispenser and open to setting 4.
2. Add 7 tablespoons (100 grams) of Arctic Pure® Refresh per 1500 litres (396 gallons) of
water.
3. Add 1 tablespoon (14 grams) of Arctic Pure® Spa Boost per 1000 litres (265 gallons) of
water.
4. Test the Chlorine level. Once the chlorine reads within the ideal range (1-3 ppm) turn tablet
dispenser down to 1 - 2 (more or less according to bather load).
Weekly:
1. Add pucks to floating dispenser and reset the setting if necessary.
2. Add 7 tablespoons (100 grams) of Arctic Pure® Refresh per 1500 litres (396 gallons) of
water.
Important:
Arctic Pure® Refresh significantly reduces pH and TA. One hour after adding Arctic
Pure® Refresh test and adjust TA and pH as needed.
Common Spa Water Problems~Cause & Remedy
PROBLEM
CLOUDY WATER
POSSIBLE CAUSES
A. Poor Filtration
B. Suspended particles
C. Organic contaminants build up
D. pH high
E. Total alkalinity high
F. Combined chlorine in the water
G. High dissolved solids
H. Hardness too high
COLOURED WATER
FOAMING
SCALE DEPOSITS
A. Dissolved metals from water source
B. Low chlorine levels
C. Fragrance
A. High concentration of oils and organics being agitated by the jets and/or
Therapy Air
A. High Calcium level, high pH, high alkalinity
ODOR
A. High level of organic contaminants, combined with chlorine
EYE/SKIN IRRITA-
TION
NO CHLORINE
READING
A. pH too low
B. Combined chlorine due to high concentration of organic contaminants
C. Allergic reaction to sanitizer
D. Bacterial contamination
A. High concentration of contaminants using up sanitizers
B. Test kit reagents ineffective
SOLUTIONS
A. High concentration of oils and organics being agitated by the jets and/or
Therapy Air
B. Add Arctic Pure ® Easy Clear (Not with disponsable Filter)
C. Shock treatment with Arctic Pure ® Refresh
D. Add Arctic Pure ® Adjust Down until level reads 7.2-7.6
E. Add Arctic Pure ® Adjust Down to adjust TA level to 80-120 ppm
F. Shock treatment with Arctic Pure ® Refresh
G. Empty spa and refill
H. Add Arctic Pure ® Best Defence until level reads 100-280 ppm
A. Use Arctic Pure ® Best Defence and have your dealer check your water balance
B. Add Arctic Pure ® Boost treatment to raise chlorine levels and test chlorine levels.
C. Stop the use of fragrance
A. Shock treatment with Arctic Pure ® Refresh.
A. Drain partially, add Arctic Pure ®
130 ppm.
Best Defence, correct pH level to 7.2 - 7.6 and alkalinity to 100-
A. Check pH and adjust as required.
B. Shock with Arctic Pure ® Refresh, add Boost.
C. Dilution of water will reduce contaminants and odor.
D. Check any ozone system is operational
A. Add Arctic Pure ® Adjust Up until level reads 7.2 - 7.6 ppm
B. Add Arctic Pure ® Refresh, add Boost.
C. Change from Bromine to Chlorine.
D. Drain and refill spa.
A. Add sanitizers until levels are up to the recommended levels
B. Replace test kits at least once a year
C. Chlorine level very high and is bleaching test reagent, Allow sanitizer levels to recede by opening cover and running jets.
Owners Manual - Arctic Spas®
Troubleshooting Spa Problems
1. Nothing functions: The GFCI Breaker has tripped or there is a power failure.
Test GFCI Breaker. Turn breaker back on and see if spa powers up, if not contact your
factory authorized dealer.
2. Spa does not heat: Check to see if the heat indicator is on or there are any error
messages on the topside control panel. If the heat indicator is on and no error
message appears contact your factory authorized dealer.
3. Poor Jet Pressure: First check to see that the jet(s) are turned on fully. Check your
filter to see if it’s clogged or dirty. Next, check to see if the jet(s) are obstructed or if the
venturi air dial is turned on. Finally, check to see if the jet(s) are surging. If so, your
pump is cavitating (sucking in air). This usually occurs when the water level is too low
and can be solved by adding water to the spa. If the problem still persists, contact
your factory authorized dealer.
4. Light is not functioning: Follow the LED replacement section.
5. Spa comes on by itself: This function is normal when heating and filtering.
No action required.
6. Spa doesn’t drain completely: The spa is drained by gravity. It will not always
drain fully. It is not necessary to drain the spa in its entirety except when winterizing
the spa. If you wish to remove the last little bit of water, we recommend you vacuum it
out with a wet/dry vacuum.
Technical Support:
Instructional videos are available to assist you at http://www.arcticspas.com/support/
Owners Manual - Arctic Spas®
Important
This manual and its contents are subject to change without notice. Although Blue Falls Manufacturing has prepared this manual as accurately and precisely as possible, Blue Falls Manufacturing will not be liable for loss, injury or damages caused by improper servicing or by use of spa (improper or otherwise).
Arctic Spas® are Canadian built with the finest materials and advanced technology to withstand the harshest weather conditions. Performance and Reliability is the Arctic Spas® Customer Guarantee. If your spa cannot be repaired under our extensive warranty, Arctic Spas® will provide a replacement spa equal in value to the original purchase price of the defective spa. Our philosophy Guarantees you Customer Satisfaction. These are words we will stand behind in writing.
Custom Series
Uncompromised Excellence
Unsurpassed Comfort, Construction and Technology completely custom built to your needs
Owners Manual - Custom Series
Specifications
Summit XL
Summit
Tundra
Kodiak
Klondiker
Frontier
Yukon
Outside
Dimensions Heights
117’’ x 93’’
297 x 235 cm
93’’ x 93’’
235 x 235 cm
93’’ x 93’’
235 x 235 cm
93’’ x 93’’
235 x 235 cm
93’’ x 93’’
235 x 235 cm
93’’ x 85’’
235 x 217 cm
85’’ x 85’’
217 x 217 cm
39’’
98 cm
39’’
98 cm
39’’
98 cm
39’’
98 cm
39’’
98 cm
39’’
98 cm
41’’
104 cm
Heater
(watts)
NA / Euro
5500 / 2x3600
NA / Euro
5500 / 2x3600
NA / Euro
5500 / 2x3600
NA / Euro
5500 / 2x3600
NA / Euro
5500 / 2x3600
NA / Euro
5500 / 2x3600
NA / Euro
5500 / 2x3600
Water
Capacity
Dry
Weigth
537 Gallons
2033 Liters
360 Gallons
1363 Liters
411 Gallons
1556 Liters
342 Gallons
1295 Liters
373 Gallons
1412 Liters
335 Gallons
1268 Liters
1057 Lbs
479 Kg
935 Lbs
424 Kg
951 Lbs
431 Kg
973 Lbs
441 Kg
944 Lbs
428 Kg
785 Lbs
356 Kg
Electrical
Requirements
North America
240 Volt / 50 Amp
4 Pumps = 60 Amp
240 Volt / 50 Amp
4 Pumps = 60 Amp
240 Volt / 50 Amp
4 Pumps = 60 Amp
240 Volt / 50 Amp
4 Pumps = 60 Amp
240 Volt / 50 Amp
4 Pumps = 60 Amp
240 Volt / 50 Amp
Electrical
Requirements
Europe
1Øx32 Amp
3Øx16 Amp
(4 pumps = 1Øx40 Amp
3Øx-16 Amp /
3Øx20 Amp /
3Øx25 Amp)
1Øx32 Amp
3Øx16 Amp
(4 pumps = 1Øx40 Amp
3Øx-16 Amp /
3Øx20 Amp /
3Øx25 Amp)
1Øx32 Amp
3Øx16 Amp
(4 pumps = 1Øx40 Amp
3Øx-16 Amp /
3Øx20 Amp /
3Øx25 Amp)
1Øx32 Amp
3Øx16 Amp
(4 pumps = 1Øx40 Amp
3Øx-16 Amp /
3Øx20 Amp /
3Øx25 Amp)
1Øx32 Amp
3Øx16 Amp
(4 pumps = 1Øx40 Amp
3Øx-16 Amp /
3Øx20 Amp /
3Øx25 Amp)
1Øx32 Amp
3Øx16 Amp
(3 pumps = 1Øx40 Amp
3Øx-16 Amp /
3Øx20 Amp /
3Øx25 Amp)
334 Gallons
1264 Liters
735 Lbs
333 Kg
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
3 pumps
Cub 85’’ x 85’’
217 x 217 cm
41’’
104 cm
NA / Euro
5500 / 2x3600
275 Gallons
1041 Liters
741 Lbs
336 Kg
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
3 pumps
Arctic Fox
Ocean
Okanagan
69’’ x 85’’
174 x 217 cm
172’’ x 93’’
436 x 236 cm
172’’ x 93’’
436 x 236 cm
39’’
98 cm
51’’
129 cm
51’’
129 cm
NA / Euro
5500 / 2x3600
208 Gallons
787 Liters
611 Lbs
277 Kg
NA / Euro
5500 / 2x3600
1347 Gallons
5100 Liters
1910 Lbs
866 Kg
NA / Euro
5500 / 2x3600
1347 Gallons
5100 Liters
1910 Lbs
866 Kg
240 Volt / 50 Amp
240 Volt / 50 Amp
4 Pumps = 60 Amp
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
2 pumps
1Øx32 Amp
3Øx16 Amp
(4 pumps = 1Øx40 Amp
3Øx-16 Amp /
3Øx20 Amp /
3Øx25 Amp)
1 phase x 32 Amp or
3 phase x 16 Amp
3 pumps
Owners Manual - Custom Series
Spa Overview
A
C
B
F
D
E
A: Topside Control | See Topside Control Overview section in this manual.
B: Waterspouts | Control by an ON/OFF valve.
C: Monsoon Jet
D: Jets | All jets are adjustable and can be turned ON/OFF and can also be locked in the fully ON position, simply by rotating the Jet face.
E: Diverter | If your spa is equipped with a Diverter, its purpose is to distribute water pressure to varying jets or provide water pressure to the Monsoon Jet or both.
F: Venturi | Allows air into jets to boost jet performance when Pump 1 is on. Leave in the “closed” position when spa is not in use.
Owners Manual - Custom Series
Jets
Three Inch (3”) Jets
The Single jets give a wide circular massage. The 3-inch jets are designed for a thorough massage of the muscles in your upper back, shoulders and neck. These jets are adjustable by turning the face of the jet clockwise for a stronger flow and counter-clockwise for a softer flow and eventually off. The Jet can also be locked in the fully ON (open) position by turning the face of the jet clockwise until it does not go any further.
Then rotate again to allow the jet to override the lock stop.
Five Inch (5”) Jets
The five-inch Hydro-massage jets give a wide circular massage. These jets are adjustable by turning the face of the jet clockwise for a stronger flow and counter-clockwise for a softer flow and eventually off. The
Jet can also be locked in the fully ON (open) position by turning the face of the jet clockwise until it does not go any further. Then rotate again to allow the jet to override the lock stop.
SDS (7”) Jets
With the SDS jetting configuration there are 6 large 7” jets with a dedicated pump driving just those 6 jets.
It is the ultimate massage for those that need to dig a little deeper to take away those aches and pains.
Monsoon Jet
The Monsoon Jet is a large hydro-massage jet designed to maximize massaging action on a specific area of the body. It is located in the lower part of the spa to allow easy access for massaging feet, legs, hips and lower back. The intensity of the Monsoon Jet can be altered using the Diverter (the location varies depending on spa model). Consult your local dealer regarding which diverter lever or just jump in and experiment for yourself.
7”
5”
3”
Monsoon
Owners Manual - Custom Series
Topside Control Panel
Your spa control has been specifically designed so that by simply connecting the spa to a properly grounded source, and following the start-up procedures in this manual, the spa will automatically heat to the set temperature. Many other functions, such as filtration, safety checks and maintenance reminders have been automated so that your spa experience will be as carefree as possible.
But you’re in charge! The topside control (TSC) panel allows you to set the temperature, initiate the filtration cycle, control the lights, and activate or deactivate the pump(s). The TSC display responds to let you know you have pressed a button, and that the selected function has been performed.
A B C D
E F G H
I
J
A
B
Pump 1
D
Pump 2
C
Pump 3
Light Control
E
SDS Control
F Setting / YESS
G
Up Arrow
H
Down Arrow
I
J
Display
Function Indicator Section
A small inverted triangle over the symbol indicates that the corresponding function is active.
Owners Manual - Custom Series
Quick Reference Guide
Starting Pump 1
Press Pump 1 button to turn on at low speed. Press a second time to turn Pump 1 to high speed. A third time turns the Pump 1 off. A built in timer automatically turns Pump 1 off after 20 minutes, unless it has been manually deactivated.
The Pump 1 indicator lights up when Pump 1 is on high speed and flashes when Pump 1 is on Low speed.
Starting Pump 2
Press Pump 2 button to turn on Pump 2. Press a second time turns Pump 2 off. A built in timer automatically turns Pump 2 off after 20 minutes, unless it has been manually deactivated.
The Pump 2 indicator lights up when Pump 2 is on high speed.
Starting Pump 3
Press Pump 3 button to turn on Pump 3. Press a second time turns Pump 3 off. A built in timer automatically turns Pump 3 off after 20 minutes, unless it has been manually deactivated.
The Pump 3 indicator lights up when Pump 3 is on high speed.
Starting SDS
Press SDS button to turn on SDS. Press a second time turns SDS off. A built in timer automatically turns SDS off after 20 minutes, unless it has been manually deactivated SDS.
Setting Water Temperature
Use the Up or Down Arrow button to regulate water temperature.
The temperature setting will be displayed for 5 seconds to confirm your new selection.
Water temperature can be adjusted by 1˚ increments from 59˚F to
104˚F (15˚C to 40˚C). The temperature symbol indicates the desired temperature, NOT the current water temperature.
Automatic Water Heater Start
When water temperature is 1ºF (0.5ºC) lower than the Set Point, the water will automatically turn on & heat until the water temperature reaches 1ºF (0.5ºC) above the Set Point.
The Heater indicator lights up when the heater is on.
Spa Boy® Boost (if equipped)
Press and hold the Pump 2 key for 10 seconds to initiate Spa
Boy® Boost which runs the Spa Boy®electrode for 30 minutes regardless of the ORP setting. When activeted “Sbb” will be displayed.
Temperature Unit
Press and hold the light button for 5 seconds to toggle between ˚F and ˚C.
Turning The Lights On
If your spa is equipped with an original lighting package, you can toggle through the color options by pressing the Light button on/off. Press Light button to turn on. Press a second time to turn lights off. A built in timer will automatically turn the lights off after
2 hours unless it has been deactivated. The Light indicator is displayed when the lights are on.
Boost Mode
Press and hold Pump 2 button for 10 seconds to enable Boost
Mode. In this mode, Pump 1 high speed and the ozonator will run for 45 minutes. When this is enabled, “boo” is displayed on the control Pad. This mode is used to speed up filtration after intensive use of the spa or to help chemicals just added to the spa.
Pressing any button will exit Boost Mode.
Fogger Waterfall
The Fogger Waterfall is controlled by pressing and holding the
Light Button for 2 seconds. This will activate the Lights, Fogger and the small Pump that operates the system. Pressing the “Light
Button once will turn the Fogger/Waterfall off. The system will stay activated for 2 hours unless it has been manually turned off using the Light button.It is advisable on first start up or restart that water is put into the opening of the Fogger/Waterfall to fill up the area to prevent premature damage to the Fogger unit.
Owners Manual - Custom Series
Programming the Filtration Settings
During a filter cycle
- Pump 2, Pump 3 and the blower run for 20 seconds, then
- Pump 1 runs at low speed for the programmed number of hours (see below), and
- The ozonator is turned on.
Press the Filter button to enter into your filtration options. Your display will show
“Sett” and from here you will be able to choose your settings.
Press your Filter button again to display your first option. This is your Ozone Cycle
Duration (if equipped) .
Use your arrow keys to select your Ozone
Cycle Duration. You can select from 1 to
24 hours per day.
Press your Filter button again. Your display will now show the settings for your
Onzen (if equipped) .
Use your arrow keys to select your Onzen
Cycle Duration. You can select from 1 to
24 hours per day.
Filter button
Press your Filter button again. Your display will now show the settings for your
Filter Duration.
Use your arrow keys to select your Filter
Duration in hours.
You can select from 0 to 6 hours.
Press your Filter button again. Your display will now show the settings for your Filter
Cycle Frequency.
Use your arrow keys to select your Filter
Cycle Frequency from
1 to 4 times per day.
Arrow keys
Please note: You will see the options that are applicable to your spa. If you have neither ozone nor onzen, you will proceed directly into setting your Filter Duration. Also, though an Epic topside is of a different design, the steps are as shown. You can move backwards through the settings by pressing the Pump 3 button (Pump 4 on Epic series spas).
The Pump 1 button will allow you to exit without saving any changes. When you get to the end of the options, press the filter key one last time to save changes and begin a filter cycle immediately. If you do not press the filter key again your changes will be saved and the filter cycle will begin when you have programmed it to do so.
45 Minute filter cycle time-out: If you turn a pump, blower or light on during a filter cycle, the cycle will be interrupted and will only resume 45 minutes after you ( or the system ) have turned the last active output off.
Error Codes
ER01 – Insufficient water flow through pump 1 ER03 - Pump 1 is not working on high speed
ER02 - Pump 1 is not drawing amperage on low speed ER04 – Pump 1 is Air Locked
Owners Manual - Custom Series
How to perform a software
upgrade on your spa’s Eco Pak
There are three ways to update your Arctic Spas® Software
1. Download through the Arctic Spas App
2. Download through the myarcticspas.com website
3. Go to bit.ly/arctic-spas and follow instructions
The following is a list of references at your disposal
CAUTION!
Spaboy Technical Guide
See Page 70
Onzen™ Technical Guide
See Page 96
OnSpa Technical Guide
See Page 117
Warranty
Arctic Spas® warrants the spa shell to the customer against water loss due to structural failure for as long as the original customer shall own the spa.
Arctic Spas® warrants the Forever Floor® against rotting and structural cracking for a lifetime to the original customer from the original date of delivery. Includes parts and on site labour necessary to repair. This warranty only applies if there is a solid level pad.
Cedar Cabinet~10 years
Arctic Spas warrants the cedar cabinet to be free from defects in material and workmanship for 10 Years to the original customer from the original date of delivery. It includes parts and onsite labor to repair. This warranty excludes the surface stain or fading.
Arctic Spas® warrants the spa’s electrical equipment components ~ specifically the pump(s) *(please refer to detailed pump warranty on the reverse under
“Detailed Pump Warranty”. Factory installed Peak I, Skyfall fogger components,
YESS, RossExhaustTM, Ultimate Lighting controls and LED’s, Heater and control system against malfunctions due to defects in materials and workmanship for a period of five years to the original customer from the date of delivery. This warranty includes all parts and on site labour necessary to repair the spa.
The Onzen™ system must be used with Arctic Pure brand salt blend, which has been developed to protect the spa components. The use of alternative brands of salt may damage the spa components, can be detected by spa technicians, and will void this warranty.
Spa Boy~ 5 years
Arctic Spas warrants the Spa Boy system against malfunctions due to defects in materials and workmanship for 5 years from the original date of delivery to the original customer on factory installed systems, except the user replaceable Spa Boy Electrode which has a 30 day warranty, needs to be replaced annually. This warranty includes parts and on site labour necessary for the repair. Spa water quality and other damages resulting from water imbalance are specifically not covered by this warranty.
Warranty work must be completed by authorized Arctic Spas retailers only.
Spa Boy retro fitted kits (installed after manufacturer of the spa) will have a
5 part only warranty. Not to exceed the spa warranty, witchever comes first.
No labour warranty is provided by Arctic Spas for retrofitted Spa Boy systems.
Disclaimer: This is not an automatic water care system. The system is set up for typical spa use. The spa user is ultimately responsible for maintaining proper sanitary water conditions. Use of salt other than Arctic Pure Sea Salt.
Blend will damage the Spa Boy components and void the warranty. The Arctic
Pure Sea Salt blend has been developed to protect Spa Boy components from damage and the use of alternative salt blends will be easily detected by technicians. This warranty may be void if the spa is operated with water salt concentrations outside the recommended level of 2000 to 2500 parts per million (ppm). Damage to other spa components unrelated to the Spa Boy system as a result of leaking pump seals are specifically not covered by this warranty. For example, heaters, heater barrels, jets, grab rails, pump seals, and pump motors are not covered in this case.
Arctic Spas® warrants the fuses, lights (blue LED, northern lights), WIFI, jet inserts**, topside control overlays, weir assemblies, diverter handles and caps, air control handles and caps, plastic cover clips, chrome trim to be free of defects in workmanship and materials for a period of five years to the original customer from the original date of delivery. Includes only parts necessary to repair, not labour. **jet inserts (including Titanium) are not warranted against discolouration, rusting or fading.
Shell Surface Acrylic~5 years
Arctic Spas® warrants the shell surface to the customer against water loss due to material failure including cracks, blisters, peeling and delaminating for a period of five years to the original customer from the original date of delivery. Includes parts and on site labour necessary to repair.
Arctic Spas® warrants the Castcore® cover against malfunctions due to defects in materials and workmanship for three years to the original customer from the original date of delivery. Includes parts necessary to repair. (Normal wear and tear is not included in this warranty, when used with a cover lifter seam damage will be considered normal wear and tear)
Weathershield Cover~3 years
Arctic Spa warrants the weathershield cover to be free from manufacturer defects for 3 years to the original customer from the original date of delivery.
Includes parts only warranty. Fading of vinyl and thread is not considered a defect and will naturally occur due to normal chemical maintenance, exposure to the elements and aging
Onzen™ System ~ 2 years
Factory-installed Onzen™ systems will have a 2 year warranty on labor and components, with the exception of the electrode. The electrode has a 30 day parts warranty against defects in materials and workmanship. The electrode is a consumable part that needs to be changed periodically by the spa owner.
Onzen™ systems that are retro-fitted (installed after manufacture of the spa) by authorized Arctic Spa technicians will have two year parts warranty and it will not include a labor component. Not to exceed the spa warranty whichever comes first. Note, in order to process a warranty claim the Arctic Spas factory warranty department may need to contact the spa owner directly via email or phone. It is the responsibility of the Arctic Spa dealer to provide this contact information to the warranty department. This warranty may be void if the spa is operated with water salt concentrations outside the recommended level of 2000 to 2500 parts per million (ppm). Damage to other spa components unrelated to the
Onzen™ system as a result of leaking pump seals are specifically not covered by this warranty. For example, heaters, heater barrels, jets, grab rails, pump seals, and pump motors are not covered in this case. Spa water quality and any damage caused by water chemistry imbalance are not covered by this warranty.
Warranty work must be completed by an authorized Arctic Spa dealer. The
Onzen™ system is not a fully automatic water treatment system. It is designed to minimize water maintenance under typical user loads and may therefore require supplemental chlorination and water chemistry balancing. (Arctic Pure brand spa chlorine is called Boost). The spa owner is responsible for ensuring safe water chemistry and conditions.
Arctic Spas® warrants the factory installed Aquatremor® Bluetooth sound system against malfunctions due to defects in materials and workmanship for three years to the original customer from the original date of delivery. Includes parts and on site labour necessary to repair. iPod® and waterproof case are manufacturer direct warranties. Aquatremor retro fitted kits (installed after manufacturer of the spa) will have a 3 part only warranty. Not to exceed the spa warranty, witchever comes first.
DETAILED PUMP WARRANTY
Pump(s) are warranted against material and component failure. The pump shaft seal is covered under warranty. Damage resulting from a neglected leaking shaft seal is not covered under warranty. This includes but is not limited to bearing seizure, end bell failure, start switch failure, impeller failure and capacitor failure.
It is the responsibility of the customer to report shaft seal failure before further damage can occur. Any pump component failure determined to be the result of defective material will be replaced under warranty. Arctic Spas® reserves the right to replace pump components, rather than the complete pump assembly.
Vibration noise associated with normal pump operation is excluded from this warranty.
PERFORMANCE
To obtain service in the event of a defect or malfunction covered by this Limited
Warranty, notify your Arctic Spa dealer as soon as possible and use all reasonable means to protect the spa from further damage. Upon proof of purchase, Arctic
Spas®’ agent or its designated service representative will correct the defect subject to the terms and conditions continued in this Limited Warranty. Pre-
Aproved claims must be executed within 60 days of Pre-approval, All existing claims expire upon expiration of warranty. *Please note that union connection leaks are considered to be user serviceable and are expressly excluded from the
Limited Warranty. Damage resulting from union connection leaks are expressly excluded from the Limited Warranty. There will be no charge for parts and on site labour to the customer for a period of five years from the date of original delivery or six years from manufacturer’s ship date, whichever comes first. Specifically equipment, plumbing and shell surfaces against malfunctions due to any defect in the material and workmanship within the Limited Warranty. Travel costs are the responsibility of the customer. Your limited warranty will cover a maximum of $60 towards on site labor per each approved warranty claim. Service and/ or travel costs are covered within the first 30 days of ownership to a maximum distance of 100KM from dealership or designated service outlet. If Arctic Spas® determines that repair of the covered defect is not feasible we reserve the right to instead provide a replacement spa equal in value to the original purchase price of the defective spa. Spa replacement is done only at the discretion of Arctic
Spas®. Reasonable costs for the removal of the defective spa, and delivery and installation will be the responsibility of the spa customer. Freight will be paid to the nearest Arctic Spas® distribution centre while in the warranty period.
CONDITIONS OF WARRANTIES of the spa if purchased by an authorized Arctic spas dealer and originally installed within the boundaries of the country where it was of ownership of a spa from the original customer or product leaving the country that it was purchased in. This warranty only applies within the service area where the spa was originally installed. Your limited warranty does not include repair travel mileage or for shipping cost assessed by your Factory Authorized Dealer or service agents. All events covered by this Limited Warranty hereunder must be repaired by a Factory Authorized Dealer of Arctic Spas®. The warranties will not include any costs of repair incurred by a non-factory authorized agent.
To obtain service, the customer must contact the Factory Authorized
Dealer in his area. In the event that a spa or component thereof must be returned to Arctic Spas® distribution centre, all freight costs are the responsibility of the spa customer. In all cases Arctic Spas® has sole responsibility for determining the cause and nature of failure of the spa and Arctic Spas® determination with regard thereto shall be final.
EXCLUSIONS alterations (including after- market accessories), misuse or abuse or any repair of the spa has been attempted by anyone other include but not limited to, any change to the components, replacement of components or addition of components without the written authorization from Arctic Spas®. Misuse includes careless handling of the spa, damages caused by improper and/ or non-certified electrical hook- ups, failure to operate the spa in accordance with the instructions contained in the owner’s manual provided with the spa, including incorrect start-up procedures or dry firing of the spa, any use of the spa or any of its components in an application for which it was not designed, and damage caused by improper chemical balance (including any damage to spa components caused by scale build up to due to poor water chemistry), ice in the spa, overheating the spa or spa water, damage to the spa surface by allowing undissolved sanitizing chemicals to lie on the surface or if our spa has been used for commercial purposes. Spa covers are not warranted against chemical burn or discolouration. Spa covers are not warranted against water absorption or any damage resulting from water absorption.. Any damage resulting from the mishandling of the spa cover in any way is not covered under warranty. Any damage caused by moving of the spa or improper installation (including insufficiently prepared or uneven ground) is considered abuse and any damage to the material or workmanship of the spa cabinetry and floor in shipping or handling are expressly excluded from the pad or properly engineered deck.
Arctic Spas will not be responsible for power company issues or improper electrical installations, Damage and/or lack of performance resulting from high or low voltages outside operating parameters. Arctic Spas will not be responsible for software and product upgrades throughout the life of the spa.
Arctic Spas® expressly excludes warranty coverage on any of the following: Acts of nature including but not limited to damage resulting from lightning, storm, flooding, freezing, fire and any other acts of nature. Any spa installed in a commercial application.
Any failure caused by improper cover use or or damage to the spa surface by leaving the spa outdoors without the hot tub cover in place. The heat created by leaving the spa in direct UV light without a cover may cause surface issues with the acrylic and may also cause plastic parts to warp, some fittings will leak or cease working as a result. These occurrences are not covered
Damaged caused by unapproved sanitizers such as tri-chlor, acids, calcium hypochlorite, sodium hypochlorite, peroxides, any sanitizing chemical that may remain undissolved on the spa surface. Any and all sanitation systems or chemicals used in your spa must be factory approved by Arctic Spas or your warranty is void. You can check for a list of approved systems and chemicals at arcticspas.com. Installation of not factory approved salt systems will void the warranty related to pump seals, metal part, jets, etc. Damage caused by any item(s) attached to or installed onto the spa, including but not limited to gazebos, cover lifters and cedar accessories. Any options or additional components that are not factory installed are not covered under warranty. Any damage or failure due to improper preparation for winter storage is not covered under warranty. Damage to pillows reported beyond the day of delivery will not be covered under warranty. Pillows are to be removed from the spa when not in use. Onzen and Spa Boy are the only factory approved salt system. Any damage resulting from the use of cover removing mechanisms is not covered under warranty. The Onzen and Spa Boy cell are considered a user the customer.
DISCLAIMERS incidental or consequential costs, expenses or damages that may include but not limited to, the removal of a permanent sun deck, sunroom, gazebo, or other custom fixture, any crane costs associated with the removal of the spa for service or replacement.
Arctic Spas® shall not be liable for costs arising from water, filter cartridges and chemical loss. Under no circumstances shall Arctic
Spas® or any of its representatives be liable for any injury to any person or damage to any property, howsoever arising from the spa. Arctic Spas® warranties are limited to a maximum amount of moneys received by Arctic Spas® with respect to the sale of the spa.
ALL WARRANTIES
The warranties contained herein are all of the warranties provided by Arctic Spas® to the customer, and to the extent permitted responsibility of the customer and is a condition of warranty coverage. This Warranty is offered as an extra benefit and does not affect your statutory rights. All warranties herein require that any claim must be submitted to Arctic Spas® within ten days of the time the defect is discovered, and must be accompanied by the original customer’s receipt confirming purchase of the spa, which shows the date of purchase. All warranty claims must be submitted within the warranty period. Failure to provide such notice and information invalidates all warranties provided hereunder.
Arctic Spas® reserves the right to repair or replace components or materials at its option. In certain cases, photographs may be required for proper evaluation before warranty coverage is determined. In the event a customer is unable to either obtain parts or satisfactory service from a Factory Authorized Dealer of
Arctic Spas®, notice should be given immediately to the service
Arctic Spas®.
Arctic Spas® expressly excludes warranty coverage on splitting, fading or warping of the cedar or no maintenance cabinet beyond the date of delivery. Any damage resulting from handling of the cedar or no maintenance cabinet is excluded from this warranty.
This warranty will not cover any labour for WIFI/Bluetooth connection assistance/issues, onSpa® App initialization & connection assistance/issues from a smartphone, or assistance with actually connecting any of these devices.
Scratches or micro-crazing in the spa shell reported after the day of installation are not covered under warranty. Micro-crazing is defined as an area of tiny shiny lines visible in areas on the surface of some thermoplastic sheets. This phenomena, although rare, is known to occur in many types of plastic sheet materials. this possibility.
Classic Series
Classic Arctic Engineering
25 years of Engineering Excellence built into every Classic Series
Owners Manual - Classic Series
Specifications
Mustang
Outside
Dimensions Heights
93’’ x 93’’
235 x 235 cm
39’’
98 cm
Heater
(watts)
Water
Capacity
Dry
Weigth
Electrical
Requirements
North America
Electrical
Requirements
Europe
NA / Euro
4000 W
370 Gallons
1400 Liters
973 Lbs
441 Kg
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
McKinley
93’’ x 93’’
235 x 235 cm
39’’
98 cm
NA / Euro
4000 W
449 Gallons
1700 Liters
951 Lbs
431 Kg
240 Volt / 50 Amp
1Øx32 Amp
3Øx16 Amp
Totem
Eagle
Timberwolf
85’’ x 85’’
217 x 217 cm
41’’
104 cm
85’’ x 85’’
217 x 217 cm
41’’
104 cm
69’’ x 85’’
174 x 217 cm
39’’
98 cm
NA / Euro
4000 W
360 Gallons
1360 Liters
735 Lbs
333 Kg
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
NA / Euro
4000 W
313 Gallons
1885 Liters
741 Lbs
336 Kg
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
NA / Euro
4000 W
234 Gallons
884 Liters
611 Lbs
277 Kg
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
Athabascan
172’’ x 93’’
436 x 236 cm
51’’
129 cm
NA / Euro
5500 / 2x3600
1347 Gallons
5100 Liters
1910 Lbs
866 Kg
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
Hudson
172’’ x 93’’
436 x 236 cm
51’’
129 cm
NA / Euro
5500 / 2x3600
1347 Gallons
5100 Liters
1910 Lbs
866 Kg
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
Kingfisher
172’’ x 93’’
436 x 236 cm
51’’
129 cm
NA / Euro
5500 / 2x3600
1347 Gallons
5100 Liters
1910 Lbs
866 Kg
240 Volt / 50 Amp
1Øx32 Amp
3Øx16 Amp
Wolverine
172’’ x 93’’
436 x 236 cm
51’’
129 cm
NA / Euro
5500 / 2x3600
1347 Gallons
5100 Liters
1910 Lbs
866 Kg
240 Volt / 50 Amp
1Øx32 Amp
3Øx16 Amp
Owners Manual - Classic Series
Spa Overview
F
E
B
A
C
D
A: Topside Control | See Topside Control Overview section in this manual.
B: Waterspouts | Control by an ON/OFF valve.
C: Monsoon Jet
D: Jets | All jets are adjustable and can be turned ON/OFF and can also be locked in the fully ON position, simply by rotating the Jet face.
E: Diverter | If your spa is equipped with a Diverter, its purpose is to distribute water pressure to varying jets or provide water pressure to the Monsoon Jet or both.
F: Venturi | Allows air into jets to boost jet performance when Pump 1 is on. Leave in the “closed” position when spa is not in use.
Owners Manual - Classic Series
Jets
Three Inch (3”) Jets
The Turbo Single jets give a wide circular massage. The 3-inch jets are designed for a thorough massage of the muscles in your upper back, shoulders and neck. These jets are adjustable by turning the face of the jet clockwise for a stronger flow and counter-clockwise for a softer flow and eventually off. The Jet can also be locked in the fully ON (open) position by turning the face of the jet clockwise until it does not go any further. Then rotate again to allow the jet to override the lock stop.
Five Inch (5”) Jets
The five-inch Hydro-massage jets give a wide circular massage. These jets are adjustable by turning the face of the jet clockwise for a stronger flow and counter-clockwise for a softer flow and eventually off. The
Jet can also be locked in the fully ON (open) position by turning the face of the jet clockwise until it does not go any further. Then rotate again to allow the jet to override the lock stop.
Monsoon Jet
The Monsoon Jet is a large hydro-massage jet designed to maximize massaging action on a specific area of the body. It is located in the lower part of the spa to allow easy access for massaging feet, legs, hips and lower back. The intensity of the Monsoon Jet can be altered using the Diverter (the location varies depending on spa model). Consult your local dealer regarding which diverter lever or just jump in and experiment for yourself.
Owners Manual - Classic Series
Jets
5’’
3’’
Monsoon
Owners Manual - Classic Series
Topside Control Panel
Audio
Owners Manual - Classic Series
Topside functions
Power Up
The in.k500 topside does not store the time and date. When the in.k500 starts up after a power loss a message will prompt the user to reprogram the date and time.
NOTE: With the in.k500 equipped with a real time clock (RTC): If the power was lost for a few hours, this message will not appear.
Setting Key
One press gives you access to a menu to manage the setting of your spa. Refer to the setting section for details about the settings menu.
Audio Key (controls stereo)
The in.k500 can be used with the in.tune, in.stream or in.stream 2 audio systems. The Audio section in the
Settings menu of an in.stream gives you the option to disconnect or unpair your Bluetooth enabled device when using the in.stream. With version 7.00 and higher, it is also possible to select Source to use a device connected by auxiliary cable or Bluetooth wireless connection. The in.stream 2 Settings menu gives you a
Source selector, a Bluetooth disconnect option, an On/Off switch and an audio control on fader, balance and subwoofer. For more information on audio functions, see the in.tune, in.stream or in.stream 2 operation section. The Audio option will only appear in the menu for keypads that are set up for an in.stream connection.
The in.stream 2 is automatically detected at power-up.
Power
Press any button to turn on the keypad. After 30 minutes without activity it will shut off.
Main Screen
The main screen gives you access to your accessories and water temperature. At the bottom of the screen, you will see any error or maintain messages that are present.
Start or Stop Accessories
To start or stop an accessory, press the associated button. Icons will be animated when their accessory is turned on, and inanimate when turned off. Icons on the screen will reflect the speed or state of the devices running on your spa. When an accessory has more than two states, press the button until it reaches the desired state.
Water Temperature
The temperature shown at the top of the screen is the current water temperature. Use the UP and DOWN buttons to set the desired temperature. The set point will appear in blue at the bottom. After
3 seconds without any change to the set temperature value, the keypad will resume the normal display of messages. When the set value is lower than the current temperature Cooling to xx.x will appear. When the set value is higher than the current temperature.
Heating to xx.x will be indicated. Normally there is a short delay before the heating starts, during which Heating Suspended is indicated.
Owners Manual - Classic Series
Topside functions
Settings
From the home page you can access the settings where you will find:
• Water Care
• Audio (if installed)
• Maintenance
• Wi-Fi
• Restore
• Standby
• Date & Time
• Configuration
• About
Use the arrow buttons to move UP and Down in the list. To select an option, press the light beside it. At any point, you can press the settings button to return to the home screen.
Water Care
The water care section will help you set up your idea filtration and heating settings. Choose a mode depending on your need.
Use the Light button to choose your setting. A checkmark will appear on the selected icon to confirm. In Economy Mode, the set point will be reduced by 20F which means that the heating system not be engaged unless the temperature falls to 20F below the spas set temperature.
Water Care Modes
Away
In this mode the Spa will always be in economy; the set point will be reduced by 20º F.
Standard
The Spa will never be in economy mode and will be filtering according to the pack’s low level configuration.
Energy Savings
The Spa will be in economy mode during the peak hours of the day and resume norma; moede on the weekend.
Weekender
The Spa will be in economy mode from Monday to Friday, and will run normally on the weekend.
Owners Manual - Classic Series
Topside functions
Modifying Schedules Filter 1 and Filter 2
To see and/or modify a Water Care category, use the light button to the right (button 1) to open the selected Water Care Menu.
Use the arrow buttons to choose a schedule to modify (choice of economy and filter schedules). Use the light key to move between parameters. You have several possibilities for the schedule (Mon
– Fri, weekends, every day, or single days). The schedule will be repeated every week. The time and duration are set in 30 minute increments. Once you have set the schedule, use button 1 to go back. Ensure that you have selected the desired Water Care option in the main Water Care menu.
The filtration schedule shown on the screen will apply to the main filtration pump, most likely pump 1. In standard water care mode you can set the duration and start time for two filter cycles. To toggle between Filter cycle 1 and Filter cycle 2 use the up and down keys
Onzen Settings with k500 topside
Press the Settings button to enter the settings menu.
Use the Up / Down arrows to navigate to Onzen™ tab.
Press the light key to enter the Onzen™ menu.
Use the light key (to go forward), Pump 1 key (to go back), and the up/Down keys to change the desired setting.
Set desired Start time, Duration, and Frequency of Onzen™ cycles.
Press the Pump 1 key to exit out of the Onzen™ menu.
Owners Manual - Classic Series
Topside functions
Audio
The Audio section in the settings menu of in.stream gives you the option to disconnect or un-pair your Bluetooth enabled device when using the in.stream.
The in.stream 2 settings menu gives you a source selector, a Bluetooth disconnect option, an On/Off switch and an audio control on fader, balance and subwoofer.
Maintenance
From the settings page you can access the Maintenance menu, which gives you the following options:
• Maintenance Reminders
• Standby
Use the Up and Down buttons to make a selection, and the Light button to confirm.
Maintenance Reminders
The In.k500 keypad will remind you of maintenance required on your spa, like rinsing or cleaning the filter. Each task has its own duration, based on normal use.
The maintenance reminders menu allows you to verify the time left before maintenance is required, as well as to reset the time once a task is completed. Use the Up and Down button to move through the list. To reset a task select it by pressing the Light button, then confirm when prompted. Once you have confirmed the task will be reset.
Standby
The standby mode allows you to service your spa. Pumps will stop for 30 minutes, and automatically restart after this time.
Once Standby Mode has been activated a screen will appear to show that pumps are stopped. The normal spa page will return at the end of Maintenance.
Press Button 1 to leave standby mode and restart the spa.
Owners Manual - Classic Series
Topside functions
WiFi (in.touch only)
For the WiFi menu to appear in the Settings menu your in.touch module must be equipped with software version 11.00 or higher.
This menu allows you to connect your in.touch module to a WiFi network or to change ts network.
For more details about other in.touch connection methods please see the in.touch techbook. To connect your in.touch module to a wireless network, use the Up/Down keys to go to the WiFi option in the Settings menu and Light key to select it.
After a few seconds the available networks will appear on the screen, as well as their signal strength.
Use the Up/Down keys to move through the list. Select your network by pressing on Light key.
If the WiFi network is password protected enter it when prompted.
• Use the arrow keys to choose your letters and
change the type of character (uppercase, lowercase,
number, symbol).
• Use Key 2 to move the curser forward
• Use Key 1 to backspace
• Use Light key to confim
If no password is required the in.touch will connect automatically.
Once the in.touch module is connected to a WiFi network a check mark in a green circle will appear in the WiFi menu, and the network logo will change to green in Settings menu.
Note:
WiFi logo color in Settings menu corresponds to the in.touch connection state.
Yellow = not connected
Green = connected to a network
Yellow with wait icon = connection attempt to a network
Red with wait icon = in.touch no longer detected
(in.touch must be reset before next connection attempt)
Owners Manual - Classic Series
Topside functions
Next Track Volume Up
Audio Play / Pause Last Track
Press the Audio key to access your in.stream 2.
If you are using a device with Bluetooth technology, it must be connected for functions to work.
Volume Down
Play / Pause audio
Press the Play/Pause button to start or pause the audio. This button is available for Bluetooth and USB only.
Changing tracks
Use the Last Track and Next Track keys to change tracks or FM stations. This is not available with Aux source.
Adjusting the volume
Press the Up or the Down key to increase or decrease the volume.
Disconnect
This option can be found under the Audio section in the Settings menu.
Turn power On / Off
This option can be found under the Audio section in the Settings menu.
Fader, Balance and Subwoofer
These options can be found under the Audio section in the Settings menu.
Owners Manual - Classic Series
IN.K500 Error Codes
The following is a list of references at your disposal
Upon connecting the in.k500 topside to the spa pack you may see one of these messages. Please follow the instructions in the message or contact your dealer for more information.
Warning! HL Error
HL
Warning! HL error
No Flow Condition
FLO
No flow condition or no flow for more than 2 hours
Danger! Relay
Stuck
HR
Danger! Relay stuck
Warning!
Spa Temp. High
OH
Spa temperature is too high
Internal Pack
Temp. High
AOH
Elevated internal temperature
Flow Switch
Closed
FLC
Flow switch is closed
Input Voltage
Issue
SP in
Input voltage issue
Comm. Error in.xm2-in.therm
RH NC
Comm. error between in.xm2 and in.therm
Heat Pump Error
HP1-99
Heat Pump error 1-99
Warning! Temp.
Probes Defective
Pr
Warning! Temperature probes defective in.xm2-in.therm
Incompatible
RH ID in.xm2 and in.therm
incompatible
Owners Manual - Classic Series
Classic Warranty
Forever Floor ~ 3 years
Arctic Spas® extends this limited warranty solely to the original customer of any Arctic self-contained spa installed by an approved Arctic Spas
Dealer, for 3 years of delivery date or 4 years from manufacture ship original purchaser of the spa.
Equipment & Plumbing ~ 3 years parts and 3 year labor and workmanship for a period of 3 years to the original purchaser from the original date of delivery. Includes parts and labor necessary to repair.
Other Components ~ 3 years and caps, air control handles and caps, plastic cover clips, chrome trim, Intouch 2 and all other unmentioned components to be free of defects in workmanship and materials for a period of 3 years to the original purchaser from the original date of delivery. Includes only parts necessary to repair, not labor.
Shell Surface Acrylic ~ 4 years delaminating for a period of five years to the original customer from the original date of delivery. Includes parts and on site labour necessary to repair.
Mylovac Cover ~ 3 years used with a cover lifter seam damage will be considered normal wear and tear.
Onzen™ ~ 2 years
WetTunes™ ~ 1 years
DETAILED PUMP WARRANTY neglected leaking shaft seal is not covered under warranty. This includes but is not limited to bearing seizure, end bell failure, start switch failure, impeller failure and capacitor failure. It is the responsibility of the customer to report shaft seal failure before further damage can occur. Any pump component failure determined to be the result of defective material will be replaced under warranty. Arctic Spas® reserves the right to replace warranty.
PERFORMANCE and use all reasonable means to protect the spa from further damage. Upon proof of purchase, Arctic Spas®’ agent or its designated service representative will correct the defect subject to the terms and conditions continued in this Limited Warranty. Preapproved claims must be executed within 60 days of Pre-approval. All existing claims expire upon expiration of warranty. *Please note that union connection leaks are considered to be user serviceable and are expressly excluded from the Limited Warranty. Damage resulting from union connection leaks are expressly excluded from the Limited Warranty. There will be no charge for on-site labor to the customer for a period of one year from the date of original delivery or 2 years from manufacturer’s ship date, whichever comes first. Specifically equipment, plumbing and shell surfaces against malfunctions due to any defect in the material and workmanship within the Limited Warranty. Travel costs are the responsibility of the customer.
Your limited warranty will cover a maximum of $60 towards on-site labor per each approved warranty claim. Service and/or travel costs are covered within the first 30 days of ownership to a maximum distance of 100KM from dealership or designated service outlet. If Arctic Spas® determines that repair of the covered defect is not feasible we reserve the right to instead provide a replacement spa equal in value to the original purchase price of the defective spa. Spa replacement is done only at the discretion of Arctic Spas®.
Reasonable costs for the removal of the defective spa, and delivery and installation will be the responsibility of the spa customer. Freight will be paid to the nearest Arctic Spas® distribution center.
CONDITIONS OF WARRANTIES installed within the boundaries of the country where it was originally purchased. All warranties hereunder terminate upon transfer of ownership of a spa from the original customer. This warranty only applies within the service area where the spa was originally installed. Your limited warranty this Limited Warranty hereunder must be repaired by a Factory Authorized.
Dealer of Arctic Spas®. The warranties will not include any costs of repair incurred by a non-factory authorized agent. To obtain service, the customer must contact the Factory Authorized Dealer in his area. In the event that a spa or component thereof must be returned to Arctic Spas® distribution center, all freight costs are the responsibility of the spa customer. In all cases Arctic Spas® has sole responsibility for determining the cause and nature of failure of the spa and Arctic Spas® determination with regard thereto shall be final.
Owners Manual - Classic Series
Classic Warranty
EXCLUSIONS
DISCLAIMERS
ALL WARRANTIES
Core Series
Our Core Values
The foundation of our construction techniques built into every spa to fit nearly any budget
Owners Manual - Core Series
Specifications
Grizzly
Outside
Dimensions Heights
91’’ x 91’’
231 x 231 cm
39’’
99 cm
Heater
(watts)
Water
Capacity
Dry
Weigth
Electrical
Requirements
North America
Electrical
Requirements
Europe
NA / Euro
4000 W
375 Gallons
1420 Liters
1001 Lbs
454 Kg
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
Orca
Aurora
Husky
Ellesmere
Otter
91’’ x 91’’
231 x 231 cm
39’’
99 cm
81’’ x 80’’
206 x 204 cm
39’’
99 cm
84’’ x 73’’
206 x 204 cm
39’’
99 cm
86’’ x 62’’
218 x 157 cm
39’’
99 cm
86’’ x 46’’
218 x 117 cm
30’’
75 cm
NA / Euro
4000 W
400 Gallons
1514 Liters
1001 Lbs
454 Kg
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
NA / Euro
4000 W
315 Gallons
1193 Liters
702 Lbs
318 Kg
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
NA / Euro
4000 W
272 Gallons
1030 Liters
631 Lbs
286 Kg
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
NA / Euro
4000 W
230 Gallons
871 Liters
560 Lbs
254 Kg
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
NA / Euro
4000 W
150 Gallons
568 Liters
400 Lbs
181 Kg
240 Volt / 50 Amp
1 phase x 32 Amp or
3 phase x 16 Amp
Owners Manual - Core Series
Spa Overview
C
D
B
A
A: Topside Control | See Topside Control Overview section in this manual.
B: Waterspouts | Control by an ON/OFF valve.
C: Jets | All jets are adjustable and can be turned ON/OFF and can also be locked in the fully ON position, simply by rotating the Jet face.
D: Venturi | Allows air into jets to boost jet performance when Pump 1 is on. Leave in the “closed” position when spa is not in use.
Owners Manual - Core Series
Jets
Two and a half Inch (2.5”) Jets
The Turbo Single jets give a wide circular massage. The 2.5 inch jets are designed for a thorough massage of the muscles in your upper back, shoulders and neck. These jets are adjustable by turning the face of the jet clockwise for a stronger flow and counter-clockwise for a softer flow and eventually off. The Jet can also be locked in the fully ON (open) position by turning the face of the jet clockwise until it does not go any further. Then rotate again to allow the jet to override the lock stop.
Four Inch (4”) Jets
The four-inch Hydro-massage jets give a wide circular massage. These jets are adjustable by turning the face of the jet clockwise for a stronger flow and counter-clockwise for a softer flow and eventually off. The
Jet can also be locked in the fully ON (open) position by turning the face of the jet clockwise until it does not go any further. Then rotate again to allow the jet to override the lock stop.
Owners Manual - Core Series
Owners Manual - Core Series
Topside Control Panel
Owners Manual - Core Series
Spa Functions
Off Mode
Pressing Pump 1 for 5 seconds will enable the Off Mode. This mode allows you to stop all outouts including automatic functions such as filter cycle, heat request and smart winter mode for 30 minutes to perform quick spa maintance. When Off Mode is active, the display will toggle between the “OFF” message, the clock and the water temperature. The spa light will flash for a few seconds before the end of the 30 minutes to warn you that the system is about to resume its normal operation.
Press Pump 1 or Pump 2 (if available) to restart the system before the expiration of the 30 minutes delay. When the system resume its normal operation, the display shows “ON” for 3 seconds.
Pump 1
Press Pump 1 key to turn Pump 1 on at low speed. Press second time to turn pump to high speed. A third time turns pump off. A built-in timer automatically turns pump off after 20 minutes, unless pump has been manually deactivated first.
The “Pump 1” indicator lights up when Pump 1 in on. The indicator will flash when pump 1 is on at low speed.
Pump 2
(Not available on all models)
Press Pump 2 key to turn Pump 2 on at high speed. Press a second time turns pump off. A built-in timer automatically turns pump off after 20 minutes, unless pump has been manually deactivated first.
The “Pump 2” indicator lights up when Pump 2 in on.
Owners Manual - Core Series
Startup Programming
Water Temperature Regulation
In a regulation cycle, the system first generates water flow through the heater housing and the plumbing, in order to ensure accurate water temperature readings as well as avoiding heater activation in dry conditions.
After verifying pump activation and taking a water temperature reading if required, the system automatically turns the heater on to reach and maintain water temperature at
Set Point.
The “Heater” indicator lights up when the heater is on. It flashes when there is a request for more heat but the heater has not yet started.
Smart Winter Mode
Our Smart Winter Mode protects your system from the cold by turning pumps on several times a day to prevent water from freezing in pipes.
The “Smart Winter Mode” indicator lights up when the Smart Winter Mode is on.
Cooldown
While performing this task, the heater is not allowed to turn on and its icon flashes.
Light Key
Press Light Key to turn lights on. A second press turns lights off. A built-in timer automatically turns light off after 2 hours, unless it has been manually deactivated first.
The “Light” indicator lights up when light is on
Up / Down Keys
Use Up or Down key to set desired water temperature. The temperature setting will be displayed for 2 seconds to confirm your new selection.
2 pump spas have a combined Up/Down Key. Hold the button to increase the parameter and release the button to stop. Hold the button again to decrease the parameter.
The “Set Point” icon indicates that the display shows the desired temperature, NOT the current water temperature!
Program Menu
Press Light Key to turn lights on. A second press turns lights off.
The program menu is accessible by holding down the Light key for
5 seconds. In the program menu the following parameters can be set: clock, filter or purge cycles, economy mode and temperature units. While in the program menu, use the Up or Down key to adjust the parameters and use the Light key to jump to the next parameter. The changes will be saved after the confirmation of the last parameter only. If there is no action taken for 10 seconds, the system will exit the program menu without saving any changes.
Owners Manual - Core Series
Startup Programming
Setting the Clock
Enter the program menu by holding down the Light key for 5 seconds. The display will show the current clock setting with the hour flashing.
Depending on factory settings your system may be set to 24-hour time or 12-hour time.
Setting the hour: Use the arrow keys to adjust the hour. Press the Light key to jump to the next parameter, the minutes. Setting the minutes: Use the arrow keys to adjust the minutes. Press the Light key to jump to the next parameter, the filter or purge start time (FS).
Programming the filter
The filter cycle menu consists of the following parameters: the start time (FS), the duration (Fd) and the frequency
(FF). A filter cycle consists of starting all the pumps in high speed for 1 minute (purge step) then, the pump associated with the filter will run in low speed for the remaining duration of the filter cycle (clean step).
Owners Manual - Core Series
Filtration Settings
Setting Filter Cycle Start Time
The display will show FSxx, “xx” representing the starting hour of the cycle. Use the arrow keys to adjust the hours. Use the
Light key to jump to the next parameter, filter duration (Fd).
Setting Filter Cycle Duration
The display will show Fdxx, “xx” representing the duration in hours of the filter cycle. Use the arrow keys to adjust the duration. Use the Light key to jump to the next parameter, filter or purge frequency (FF).
• 0 = no filtration (It is not recommended to set this to “0”)
• 24 = continuous filtration
Setting Filter Cycle Frequency
The display will show FFxx, “xx” representing the number of cycles per day. Use the arrow keys to adjust the frequency.
Use the Light key to jump to the next parameter, Onzen Cycles
(OC).
• The “Filter” indicator lights up when filter is on and flashes
when suspended.
Owners Manual - Core Series
Filtration Settings
Setting Onzen Cycle Start Time
The display will show oSxx, “xx” representing the starting hour of the cycle. Use the arrow keys to adjust the hours. Use the Light key to jump to the next parameter, filter duration (Fd).
Setting Onzen Cycle Duration
The display will show odxx, “xx” representing the duration in hours of the filter cycle. Use the arrow keys to adjust the duration. Use the Light key to jump to the next parameter, filter or purge frequency (FF).
• 0 = no filtration (It is not recommended to set this to “0”)
• 24 = continuous filtration
Setting Onzen Cycle Frequency
The display will show oFxx, “xx” representing the number of cycles per day. Use the arrow keys to adjust the frequency. Use the Light key to jump to the next parameter, economy mode (EP).
Setting Economy Mode*
This mode allows you to lower the temperature set point of the spa by 20 °F (11 °C) during a certain period of the day. The display will show EPx, “x” representing the state of the programmed economy
(0 = disabled, 1 = enabled). Use the arrow keys to enable or disable economy mode. Use the Light key to jump to the next parameter, economy start time (ES). When the Economy mode is ON, the display will toggle between the “Eco” message, the time, and the water temperature.
Owners Manual - Core Series
Setting Economy Mode
Setting Economy Start Time*
The display will show ESxx, “xx” representing the hour at which the economy mode will become active. Use the arrow keys to adjust the hour. Use the Light key to jump to the next parameter, economy duration (Ed).
* Note that the parameters for the economy mode settings are associated to specific low level configuration of the system that are not present in all software revisions.
Setting Economy Duration*
TThe display will show Edxx, “xx” representing the duration in hours of the economy mode. Use the arrow keys to adjust the hour. Use the Light key to jump to the next parameter, temperature unit.
• 24 = continuous economy
Setting Temperature Unit
Water temperature can be displayed in either Fahrenheit (°F) or
Celsius (°C). The display will show °F or °C. Use the arrow keys to change the setting. Use the Program or Light key to save all the parameters.
Owners Manual - Core Series
Error Codes
Hr
An international error has been detected in in.xe. Contact dealer or service supplier.
HL
The system has shut the heater down because the temperature at the heater has reached 119ºF
(48ºC). Do not enter the water!
Remove the spa cover and allow the water to cool down, then the shut power off and power your spa up again to reset the system.
AOH
The temperature inside the spa skirt is too high, causing the internal temperature in the in.xe to increase above the normal limits. Open skirt and wait until error clears.
FLO
The system does not detect any water flow while the primary pump is running. Check and open water valves. Check for water level. Clean filter. If the problem persists, call your dealer or service supplier.
Prr
A problem is detected with the temperature probe. Call your dealer or service supplier.
OH
The water temperature in the spa has reached 108ºF (42ºC). Do not enter the water! Remove the spa cover and allow the water to cool down to alower temperature. Call your dealer or service supplier if the problem persists.
Owners Manual - Core Series
Core Warranty
Spa Shell ~ 7 years
Arctic Spas® warrants the Core Series shell to the customer against water loss due to structural failure for a period of 7 years.
Arctic Spas® extends this limited warranty solely to the original customer of any Arctic self-contained spa installed by an approved Arctic Spas Dealer, for 3 years of delivery date or 4 years from manufacture ship date witch ever comes first to the original purchaser of the spa.
Equipment & Plumbing ~ 3 years parts and 1 year labor
Arctic Spas® warrants the Core Series electrical equipment components ~ specifically the pump(s) *(please refer to detailed pump warranty below), factory installed aquanova ozone system, heater (including the Tru-Guard™ Heater) and control system against malfunctions due to defects in materials and workmanship for a period of 3 years to the original purchaser from the original date of delivery. Includes parts necessary to repair. Labor is included for a period of 1 year.
Other Components ~ 3 years
Arctic Spas® warrants the Core Series fuses, lights, jet inserts, topside control overlays, cabinet material, filter baskets and weir assemblies, diverter handles, in.touch 2 internet control and caps, air control handles and caps, plastic cover clips, chrome trim and all other unmentioned components to be free of defects in workmanship and materials for a period of 3 years to the original purchaser from the original date of delivery. Includes only parts necessary to repair, not labor.
Aqua Nova ~ 1 year
AquaNova limited warranty one (1) year on sanitizer, check valve assembly & UV-C.
Shell Surface ~ 3 years
Arctic Spas® warrants the Core Series interior surface to the customer against water loss due to material failure including cracks, blisters, peeling and delaminating for a period of 3 years to the original purchaser from the original date of delivery. Includes parts and labor necessary to repair.
Cover (4” - 2”) ~ 1 years
Arctic spas® warrants the standard Core Series cover against malfunctions due to defects in materials and workmanship for one year to the original owner from the original date of delivery. Includes parts necessary to repair.
Upgraded Cover (5”-4”) ~ 3 years
Arctic Spas® warrants the upgraded VACSEAL™ cover against malfunctions due to defects in materials and workmanship for three years to the original owner from the original date of delivery. Includes parts necessary to repair. (Normal wear and tear is not included in this warranty, when used with a cover lifter seam damage will be considered normal wear and tear.
Core Sound ~ 1 year
Arctic Spas® warrants the factory installed Core sound stereo system against malfunction due to defects in materials and workmanship for one year to the original customer from original delivery date. Includes parts and onsite labor and parts necessary to repair.
Everlast Floor ~ 3 years
Arctic Spas® warrants the Everlast Floor against structure cracking for a period of 3 years to the original customer from the original date of delivery. Includes parts necessary to repair.
DETAILED PUMP WARRANTY
age resulting from a neglected leaking shaft seal is not covered under warranty. This includes but is not limited to bearing seizure, end bell failure, start switch failure, impeller failure and capacitor failure. It is the responsibility of the customer to report shaft seal failure before further damage can occur. Any pump component failure determined to be the result of defective material will be replaced under warranty. Arctic Spas® reserves the right to replace pump components, rather than the complete pump assembly. Vibration noise associated with normal pump operation is excluded under this warranty.
PERFORMANCE
To obtain service in the event of a defect or malfunction covered by this Limited Warranty, notify your Arctic Spa dealer as soon as possible and use all reasonable means to protect the spa from further damage. Upon proof of purchase, Arctic
Spas®’ agent or its designated service representative will correct the defect subject to the terms and conditions continued in this Limited Warranty. Preapproved claims must be executed within 60 days of Pre-approval, All existing claims expire upon expiration of warranty. *Please note that union connection leaks are considered to be user serviceable and are expressly excluded from the Limited Warranty. Damage resulting from union connection leaks are expressly excluded from the Limited.
Owners Manual - Core Series
Core Warranty
Warranty. There will be no charge for onsite labor to the customer for a period of one year from the date of original delivery or 2 years from manufacturer’s ship date, whichever comes first. Specifically equipment, plumbing and shell surfaces against malfunctions due to any defect in the material and workmanship within the Limited Warranty. Travel costs are the responsibility of the customer. Your limited warranty will cover a maximum of $60 towards onsite labor per each approved warranty claim. Service and/or travel costs are covered within the first 30 days of ownership to a maximum distance of
100KM from dealership or designated service outlet. If Arctic Spas® determines that repair of the covered defect is not feasible we reserve the right to instead provide a replacement spa equal in value to the original purchase price of the defective spa. Spa replacement is done only at the discretion of Arctic Spas®.
Reasonable costs for the removal of the defective spa, and delivery and installation will be the responsibility of the spa customer. Freight will be paid to the nearest Arctic Spas® distribution center.
CONDITIONS OF WARRANTIES
All warranties provided hereunder extend only to the original customer of the spa if purchased by an authorized Arctic
Spas dealer and originally installed within the boundaries of the country where it was originally purchased. All warranties hereunder terminate upon transfer of ownership of a spa from the original customer. This warranty only applies within the service area where the spa was originally installed. Your limited warranty does not include repair travel mileage or for shipping cost assessed by your Factory Authorized Dealer or service agents. All events covered by this Limited Warranty hereunder must be repaired by a Factory Authorized Dealer of Arctic Spas®. The warranties will not include any costs of repair incurred by a non-factory authorized agent. To obtain service, the customer must contact the Factory Authorized
Dealer in his area. In the event that a spa or component thereof must be returned to Arctic Spas® distribution center, all freight costs are the responsibility of the spa customer. After 30 days from delivery, a deductible or “excess“ fee will be applied to all warranty costs. This fee will be a maximum of $75 CAD or equivalent local currency, and may be applied to the parts or labor component costs associated with each separate job covered by the warranty. Charges not covered by the warranty or after the warranty period expires are not affected by this condition. To obtain this Limited Warranty hereunder the spa must be purchased from a Factory Authorized Dealer of Arctic Spas®.
EXCLUSIONS
All warranties hereunder are void if the spa has been subject to alterations (including after-market accessories), misuse or abuse or any repair of the spa has been attempted by anyone other than a Factory Authorized Dealer of Arctic
Spas®. Alterations include but not limited to, any change to the components, replacement of components or addition of components without the written authorization from Arctic Spas®. Misuse includes careless handling of the spa, damages caused by improper and/or non-certified electrical hook- ups, failure to operate the spa in accordance with the instructions contained in the owner’s manual provided with the spa, including incorrect start-up procedures or dry firing of the spa, any use of the spa or any of its components in an application for which it was not designed, and damage caused by improper chemical balance (including any damage to spa components caused by scale build up to due to poor water chemistry), ice in the spa, overheating the spa or spa water, damage to the spa surface by allowing undissolved sanitizing chemicals to lie on the surface or if our spa has been used for commercial purposes. Spa covers are not warranted against chemical burn or discoloration. Spa covers are not warranted against water absorption or any damage resulting from water absorption. Any damage resulting from the mishandling of the spa cover in any way is not covered under warranty. Any damage caused by moving of the spa or improper installation (including insufficiently prepared or uneven ground) is considered abuse and any damage to the material or workmanship of the spa cabinetry and floor in shipping or handling are expressly excluded from the Limited Warranty. Arctic Spas will not be responsible for power company issues or improper electrical installations, damage and/or lack of performance resulting from high or low voltages outside operating parameters. Arctic Spas will not be responsible for software and product upgrades throughout the life of the spa. Arctic Spas® expressly excludes warranty coverage on any of the following: Acts of nature including but not limited to damage resulting from lightning, storm, flooding, freezing, fire and any other acts of nature. Any spa installed in a commercial application. Any failure caused by improper cover use or damage to the spa surface by leaving the spa outdoors without the hot tub cover in place. The heat created by leaving the spa in direct UV light without a cover may cause surface issues with the acrylic and may also cause plastic parts to warp, some fittings will leak or cease working as a result. These occurrences are not covered under warranty. The hot tub cover must be kept on the hot tub when not being used. Scratches or micro-crazing in the spa shell reported after the day of installation are not covered under warranty.
Micro-crazing is defined as an area of tiny shiny lines visible in areas on the surface of some thermoplastic sheets. This phenomena, although rare, is known to occur in many types of plastic sheet materials. The surfaces of thermoformed acrylic hot tubs are not immune to this possibility.
Damaged caused by unapproved sanitizers such as tri-chlor, acids, calcium hypochlorite, sodium hypochlorite, peroxides, any sanitizing chemical that may remain undissolved on the spa surface. Any and all sanitation systems or chemicals used in your spa must be factory approved by Arctic Spas or your warranty is void.
Spa Boy
®
Our automated water care system, Spa Boy® represents the most important advancement to hot tubs in many years. Rather than solely relying on inconvenient and imprecise manual testing and addition of sanitizer to your spa, Spa Boy® monitors, and helps maintain ideal spa water conditions. Spa Boy® simply, accurately and effortlessly helps to maintain perfect clear and safe spa water for you. This incredible technology uses medical-grade sensors to constantly analyze key water cleanliness parameters and from this data, the Spa
Boy® system precisely controls the output of our integrated salt water system, ensuring that sanitizer levels are kept in the absolute optimum range. Should your spa’s pH value come slightly out of balance, Spa Boy® alerts the spa owner (via the topside control panel, the app and the myarcticspa.com portal) to correct this condition.
Spa Boy® , has also completely changed the bathing experience. Relax in a soft and silky high sodium low saline bath that feels absolutely amazing on your skin with no chemical smell. Enjoy your Arctic Spa to its fullest potential, and leave water maintenance to your own, personal Spa Boy® !
Owners Manual - Spa Boy®
Understanding Spa Boy®
1.1 Obtaining Technical Data For Your Spa
To ensure you have the current appropriate technical data for your spa it is recommended that you obtain such data from your authorised retailer or from the Arctic Spas Web Site http://arcticspas.com.
1.2 What is Spa Boy?
Spa Boy is an advanced salt water maintenance system designed to data log pH and ORP readings and self manage the ORP level within the specified range.
1.3 What Does Spa Boy Do?
• Data log spa water pH and ORP readings.
• Maintains ORP within the specified range by automatically producing sanitizer (Chlorine) agents.
• Displays current ORP and pH levels of your spa water.
• Softens water.
• Clarifies water.
1.4 What Are The Benefits of Spa Boy?
• Automatically maintains sanitizer (Chlorine) within the specified ORP range.
• Displays current ORP and pH levels of your spa water.
• Takes the guess work out of calculating how much Arctic Pure, Salt Water Balance is required to add to
your spa water to lower the pH level within the required range.
• Makes skin feel soft and smooth.
• Makes water look sparkling clean.
• Reduces contact with harsh chemicals.
• Dramatically reduces time and money needed to maintain spa water.
• Reduces impact to the environment:
1. Fewer trips to the spa store for supplies and having your water tested.
2. Less packaging wasted on chemical containers.
3. Less industrial waste produced making spa chemicals.
NATURAL SALT WATER CARE
Owners Manual - Spa Boy®
Understanding Spa Boy®
1.5 How Does Spa Boy Work?
• Consumer registers their spa on the My Arctic Spa web based after sales support system.
• Arctic Pure Natural Mineral Sea Salt Blend is added to the spas water when the spa has been filled with
water and water balanced.
• An ORP/pH probe is fixed into the foot well area of your spa, which sends a signal to the Spa Boy Generator and through the Spa Boy Communication Cable connects to the Global Eco PAK. The Global Eco PAK can then establish a two-way communication channel between the Global Eco PAK and myarcticspa.com.
• Spa Boy data logs the spa water pH and ORP levels for the Technician to view.
• Spa Boy automatically produces and maintains sanitizer (Chlorine) within the specified ORP range (545-
550mV).
• Spa Boy displays current ORP and pH levels of your spa water within My Arctic Spa.
• As required the consumer adds the required amount of Arctic Pure Salt Water Balance to keep the pH within the required range.
1.5.1 Spa Boy System Interface
The following diagram reflects the Spa Boy System interface:
2020 Global EcoPak
Spa Boy Owners Manual
Owners Manual - Spa Boy®
Spa Boy Owners Manual
Understanding Spa Boy®
1.6.2
The following table depicts the Spa Boy components referenced in this manual.
S
Picture
Spa Boy Owners Manual
The following table depicts the Spa Boy components referenced in this manual.
1.5.2 Spa Boy Main Components
1.6.2
2011 Global Eco PAK
Picture
The following table depicts the Spa Boy components referenced in this manual.
Term Picture
Spa Boy Generator
2020 Global Eco PAK
Spa Boy Generator
Spa Boy Output Electrode
Spa Boy Output Electrode
Spa Boy Sensor
Spa Boy Sensor
Spa Boy Sensor
Spa Boy Niche
Spa Boy Niche
Spa Boy Niche
(Two piece the front section unscrews from the body section) from the body section)
Spa Boy Electrode Housing
Spa Boy Sensor Housing
Threaded)
(Also known as Lippert Wallfitting
Threaded)
Spa Boy Housing Plug
Page 6 of 35
Page 6 of 35
Spa Boy Communication Cable
Page 6 of 35
Spa Boy Owners Manual
Spa Boy Owners Manual
Spa Boy Owners Manual
Version 1 Revision 1 (R1)
Issued 20 Nov 2014
Issued 20 Nov 2014
Owners Manual - Spa Boy®
Understanding Spa Boy®
1.6 Spa Boy Version Summary
Spa Boy Version 1 Revision 1 (R1)
When Arctic Spas first released their Onzen system back in 2009 the Arctic Spas vision was to provide the consumer with a spa that can self-manage water balance and sanitizer levels.
With the release of Spa Boy Version 1 R1, Arctic Spas have achieved their next milestone in realizing their vision. Spa Boy Version 1 R1 can be easily upgraded (retrofitted) into a spa that currently does not have Spa
Boy installed, providing the spa is equipped with a Global Eco PAK. The Global Eco PAK was released in 2011.
Spas built prior to 2011 that are not equipped with the Global Eco PAK can also be upgraded with Spa Boy by replacing your Spa PAK with the 2011 Global Eco PAK. For upgrade details, consult with your Arctic Spas
Dealer.
1.7 How to Determine Spa Production Date
The Spa production date can be determined from the Spa Serial Number recorded on the Spa Identification
Plate mounted on the cabinet usually under the topside controller.
Example : Spa Serial No. A10H131112
• The two digits following the first letter represent the year that the Spa was built 10 = 2010.
• The letter following the first two digits represent the month that the Spa was built H = August.
*The 6 digit number represents the Spas Serial Number. 131112 = Serial Number.
Owners Manual - Spa Boy®
Understanding Spa Boy®
1.8 Definitions of Terms
TERM DEFINITION
Spa Boy
Spa Boy Output Electrode
Spa Boy is an advanced salt water maintenance system designed to data log pH and ORP readings and self manage the ORP level within the specified range (545-
550mV).
Five plate platinum-iridium Titanium electrode - equipped salt cell converts the saltwater solution to sanitizer, and as this solution reverts back to its natural form (salt) after sanitizing. Unless large volumes of water are added to the spa you never have to add more salt. The five plate electrode plastic outer casing is grey in color.
Note: When the Spa Boy System has activated the Output Electrode to generate sanitizer, the electrode gives off smoke effect.
Spa Boy Output Electrode Version
Spa Boy Sensor
Modification status of the electrode fitted to the spa.
Spa Boy Communication
Cable
Arctic Pure
My Arctic Spa
Calcium Hardness (CH) pH and ORP sensor (probe) used to measure pH and chlorine (ORP) readings along with many other reading and transfer the readings to the My Arctic Spa web site.
The Sensor is connected to the Spa Boy Generator and the Spa Boy Communication Cable from the generator is connected to the Global Eco PAK.
Cable that connects the Spa Boy Generator to the Global Eco PAK. The communication cable is used to establish continous two-way communication between the
Spa Boy System and myarcticspa.com.
Arctic Spas range of products developed especially for maintaining your spas water.
My Arctic Spa is a Web based after sales support system designed and built by
Arctic Spas especially for Arctic Spas owners that have Spa Boy installed in their spa.
My Arctic Spa has been designed to receive data from your spa over the internet through the spas Wi-Fi system. The data is logged and saved by My Arctic Spa on a continual basis.
Calcium Hardness is a measure of the total amount of dissolved calcium salts in the water.
CH helps determine how scaling or corrosive the water is. It is believed that calcium helps control the corrosive nature of water.
Calcium has two major problems in Hot Water Chemistry:
1. CH has a tendency to precipitate (fall out of suspension in high temperatures,
, where pH is above 7.8ppm)
2. High pH will cause calcium to precipitate. The problem with calcium falling out of suspension is that it collects on the heater and pump, and shortens their life.
High pH also reduces the life of the Spa Boy Output Electrode.
Any natural corrosiveness in the water can be combated by maintaining a slightly higher Total Alkalinity Level.
Owners Manual - Spa Boy®
Understanding Spa Boy®
1.8 Definitions of Terms
TERM
Alkalinity
Total Alkalinity (TA)
Potential Hydrogen
(pH)
DEFINITION
A measure of how stable the pH is (a measure of the total levels of carbonates, bicarbonates, hydroxides, and other alkaline substances in the water).
TA is referred to as the water’s “”pH buffer””. In other words, it’s a measure of the ability of the water to resist changes in pH level.
If the TA is too low, the pH level will fluctuate widely from high to low. Fluctuations in pH can cause corrosion or scaling of the spa components.
Low TA can be corrected by adding Arctic Pure, Perfect Balance to the spa water.
If the Total Alkalinity is too high, the water will be more susceptible to scale and high pH. High pH may be difficult to bring down.
Note: Salt systems naturally drive pH levels to increase.
High TA can be lowered by adding Arctic Pure, Adjust Down to the spa water.
Once the TA is Balanced, it normally remains stable, although some sanitizers, and the addition of more water with a high or low alkalinity will raise or lower the TA reading of the water.
The pH level is the measure of alkalinity.
pH is measured between 0 and 14 denoting various degrees of acidity or alkalinity.
Neutral water has a pH of 7.0 Water below 7.0 is acidic and becomes more acidic as it approaches zero.
Water above 7.0 is alkaline and alkalinity increases as it approaches 14.
When the pH of water is 7.0 or below, chlorine will act primarily as a sanitizer. At this level, it is very effective at killing bacteria.
At 7.4, chlorine will act equally as a sanitizer and oxidizer.
Above 7.8, chlorine will act principally as an oxidizer.
The pH of chlorine is 11.7.
Spa water is considered balanced if the pH level is within the target range, between 7.2pH to 7.6pH.
Adding chlorine either automatically through a salt system or manually, into spa water with high pH, above 7.6pH, will further increase the pH level and dramatically reduce the effectiveness of the chlorine as a sanitizer. This must be avoided by first reducing the pH level into the target range 7.2pH - 7.6pH.
The chart below reflects the loss of sanitizer effectiveness/sanitizer effectiveness based on the spas water pH level: pH Level
6.0 pH
6.5 pH
Sanitizer (Chlorine)
Loss of Effectiveness based on pH Level
4%
10%
Sanitizer (Chlorine)
Effectiveness based on pH Level
96%
90%
Owners Manual - Spa Boy®
Understanding Spa Boy®
1.8 Definitions of Terms
TERM
Potential Hydrogen
(pH)
(continued)
ORP
Free Chlorine (FCL)
Chlorine Residual
DEFINITION pH Level Sanitizer (Chlorine)
Loss of Effectiveness based on pH Level
Sanitizer (Chlorine)
Effectiveness based on pH Level
7.0 pH
7.2 pH
7.5 pH
8.0 pH
8.5 pH
27%
38%
50%
78%
90%
73%
62%
50%
21%
10%
Maintaining a Balanced pH level between 7.2pH and 7.6pH is extremely important for:
• Optimizing the effectiveness of the sanitizer.
• Maintaining water that is comfortable for the user.
• Preventing equipment deterioration.
• Note: Salt systems naturally drive pH levels to increase, strive to achieve a balanced pH level.
If the spa water’s pH level is too low, the following may result:
• The sanitizer will dissipate rapidly.
• The water may become irritation to spa users.
• The spa’s equipment may corrode reducing life expectancy.
Low pH can be raised by adding Arctic Pure, Adjust Up to the spa water.
If the pH level is too high, the following may result:
• The sanitizer is less effective.
• Scale will form on the spa shell surface and the equipment.
• High pH will cause calcium to precipitate (fall out of suspension).
• The water may become cloudy.
High pH can be lowered by adding Arctic Pure, Salt Water Balance to the spa water.
It is important to check the pH on a regular basis. The pH will be affected by the bather load, the addition of new water, the addition of various chemicals, and the type of sanitizer used.
Oxidation–Reduction Potential.
This is simply a measurement of the water’s ability to cleanse itself. ORP is measured in millivolts (mV). Also refer FCL
FCL is the active form of chlorine that actually kills bacteria and algae (It is a Sanitizer).
Sanitizer is extremely important for killing algae, bacteria and viruses, and preventing unwanted organisms for growing in the spa. At the same time, you don’t want too high a sanitizer level, or it can irritate your skin, lungs and eyes.
Always maintain the sanitizer level in your spa within the recommended range.
Also refer ORP
The actual level of chlorine in the water after the chlorine demand has been satisfied.
Owners Manual - Spa Boy®
Understanding Spa Boy®
1.8 Definitions of Terms
TERM
Sanitizer
Refresh
Parts Per Million (ppm)
Organic waste
Shock
Salt Water Balance
Drop Test Kit
DEFINITION
Chemical used to kill bacteria.
Generic names: Chlorine, Bromine and Biguanide.
Arctic Pure, Boost
Adding Arctic Pure BOOST should be avoided unless the ORP level is very low.
Also Refer Section 1.15 Caring for your Spa Boy System, Question 3 If the Spa Boy System is not working, what should I do if I need to add Arctic
Pure BOOST or other sanitizer to the spas water?
Note; resetting the spas breaker could speed up sensor recovery.
Oxidiser that is pH Neautral
An oxidizer that “burns off” the organic wastes which cause cloudiness and algae. It is a generic term for a chemical used to oxidize organic wastes.
If your spa is equiped with an Arctic Spas OZONE System such as Peak
1 or Peak 2 in most cases there should be a reduced need to add Arctic
Pure, Refresh to your spas water. This is dependent on bather load and
OZONE run time. But weekly maintenance is required.
ppm: parts per million, a standard measure of chemical or mineral concentration.
Debris such as microorganisms, perspiration, urine, etc. which needs to be burned up or “oxidized” regularly to prevent haze, algae, chloramines, etc.
An oxidizer that “burns off” the organic wastes which cause cloudiness and algae. It is a generic term for a chemical used to oxidize organic wastes.
Arctic Pure, Boost.
Warning Adding a Chlorine agent such as Boost to the spas water should be avioded as this will affect the Spa Boy Sensor Probe which will cause inacurate ORP and pH readings to be sent to My Arctic Spa and registered with My Arctic Spa. If chlorine is added to the spas water it will take at least three days for the Spa Boy Sensor Probe to clense itself and start sending accurate readings to My Arctic Spa.
Also Refer Section 1.15 Caring for your Spa Boy System, Question 3 If the
Spa Boy System is not working, what should I do if I need to add Arctic Pure
BOOST or other sanitizer to the spas water?
Note; resetting the spas breaker could speed up sensor recovery.
Arctic pure product specially formulated by Arctic Spas to lower pH without causing any damage to the Spa Boy Output Electrode.
Test kit for testing spa water sample using additives instead of test stips. This type of test method is more effective at measuring the
0.5ppm residual amount of chlorine generated through Spa Boy.
0.5ppm Chlorine reading = approximately 550mV
Owners Manual - Spa Boy®
Understanding Spa Boy®
1.8 Water Chemistry Abbreviations / Acronyms & Ranges
ABBREVIATION/ACRO-
NYMS
CH
TA pH
ORP
DEFINITION
Calcium Hardness
Total Alkalinity
Potential Hydrogen
Oxidation–Reduction Potential
CORRECT CHEMICAL LEVELS
50 - 150 ppm
80-100 ppm
7.2 – 7.6 ppm
545 – 550 mV Spa Boy Optimum Range.
(Optimum Range is the default factory setting, the user may adjust higher if preferred by contacting their dealer to have it adjusted. )
Depending on the water chemistry which will be effected by bather load and spa usage, at times the ORP value will overshoot or undershoot the Optimum
Range.
Note: Using a Drop Test Kit, a 0.5ppm
Chlorine reading = approximately 550mV
1.9 Spa Boy Warranty
Refer to your Arctic Spas Owners Manual for the Spa Boy warranty details.
Owners Manual - Spa Boy®
Understanding Spa Boy®
1.10 Spa Boy® SP Guide
1.10.1 Spa Boy® SP Overview Flowchart
Have electrical power to
Spa connected in accordance with
Arctic Spas Owners Manual
Spa has been positioned in accordance with the Arctic Spas Owners
Manual.
Fill Spa With Water, Power Up Spa and Set Water Temperature
Note: Spa Boy Sensor Probe Should have been installed.
NOTE:
This flowchart provides an overview of the Spa Boy start-up process.
The detailed support procedures are contained in this document.
All checks and test should be carried out in accordance with the Arctic Spas Spa Boy Owners
Manual.
Program Filtration Cycles/Filtration
Duration.
Stabilize Spa Water.
Arctic Spas Spa Boy
Salt Dose
Guidance Table.
Establishing Correct Water
Chemistry.
Connect Your Spa to the
Home Network.
Register Spa With My
Arctic Spa. myarcticspa.com
Sanitizer and pH Settings
Caring For Your Spa
Boy System.
Relax and Enjoy Your Spa
Maintain Correct Water
Chemistry
Arctic Spas Spa Boy Version 1 R1 Maintenance Schedule.
Refer: Arctic Spas Spa Boy Version 1 R1 Maintenance Schedule QRC
Owners Manual - Spa Boy®
Understanding Spa Boy® Spa Boy Owners Manual
1.14.2
FFiillll S
T mppeerraattuurree
1.10.2 Fill Spa With Water Power Up Spa and Set Water Temperature
To help ensure chemicals dissolve appropriately it is good practice to first mix/dissolve the chemical in an uncontaminated container of hot water before carefully adding to the spa container of hot water before carefully adding to the spa water.
Warning: Do not proceed until the Spa Technician has filled your spa with water to above the Spa Boy Sensor
Housing, removed the Spa Boy Housing Plug, installed the Spa Boy Sensor Housing Grate and installed the
Step 1. Fill Spa
Fill your spa through the filter intake as shown to the appropriate level (just under the head rests). If you have sediment or high mineral content a “carbon filled pre-filter”,
Step 1. Fill Spa
).
This is optional and will prolong level (just under the head rests). If you have sediment or high mineral content a “carbon filled pre-filter”, as pictured, can help. (This is optional and will prolong the fill time).
Step 2. Connect/Turn On Electrical Power To
The Spa
power on to the spa on.
Step 3. Set Water Temperature
Set the water temperature control on the Topside Controller to the desired temperature (between 100ºF and 104ºF or 38°C and
40°C).
Page 14 of 35
Spa Boy Owners Manual Version 1 Revision 1 (R1)
Issued 20 Nov 2014
Owners Manual - Spa Boy®
Understanding Spa Boy®
1.10.3 Program Filtration Cycles/Filtration Duration
The factory default filtration settings will automatically perform 4 x two-hour filtration cycles per day, 6 hours apart. Depending of bather load and spa usage it is suggested filtration settings can be changed to automatically perform 4 one- hour filtration cycles per day, 6 hours apart.
The system factory filtration settings can be adjusted by the consumer through:
• OnSpa® power management using your device such as smart phone or tablet that has been connected to your spa through WiFi. Refer OnSpa® user Guide.
(Pg.117)
1.10.4 Stabilize Spa Water
Before you attempt to balance the water, the water temperature must first reach a minimum temperature of
85°F, (29°C).
Note: Do not be tempted to use your spa at this time.
Step to Stabilize Spa Water
Once the spa has been filled with water, powered up and filtration requirements set, place the insulated cover on the spa and allow the water temperature to stabilize (approximately 16 hours). Make sure you secure the cover in place using the cover locks. Periodically check the spa water temperature. When the water temperature climbs above 85°F, (29°C) proceed to the next step.
Note: As heat impacts both Calcium and Total Alkalinity a little, it is highly recommended to heat the water above
29°C (85°F) before advancing to Establishing Correct Water Chemistry.
1.
10 .5 Establishing Correct Water Chemistry
The following steps provide guidance to help establish correct chemically balanced water. To help ensure chemicals dissolve appropriately it is good practice to first mix/dissolve the chemical in an uncontaminated container of hot water before adding to the spa water.
Steps to Establish Chemically Balanced Water With Spa Boy
Step 1. Test and Adjust Total Alkalinity (Use drop Test Kit)
Test Total Alkalinity. It should be 80 – 100 ppm (100 max). If high, lower Total Alkalinity with
Arctic Pure, Salt Water Balance. Do not raise Total Alkalinity!
WARNING: Skipping this step on Start-up can cause scaling problems and cloudy water that may not be covered under warranty.
NOTE: Use all products according to directions on the bottle.
Owners Manual - Spa Boy®
Understanding Spa Boy®
Step 2. Test and Adjust pH (Use drop Test Kit)
Test pH. Levels should be between 7.2 – 7.6. If pH is high, (over 7.6) add Arctic Pure, Salt Water Balance.
NOTE: Salt systems naturally drive pH levels to increase, strive to achieve a balanced pH level.
NOTE: High pH will cause calcium to precipitate (fall out of suspension). The problem with calcium falling out of suspension is that it collects on the heater and pump, and shortens their life.
Step 3. Mix Salt Crystals
Dissolve 1/3 of the required recommended salt dosage in a 5 Gallon (20 litre) pail of hot water.
Refer Arctic Spas – Spa Boy Salt Dosage Chart contained in this guide.
WARNING: Salt causes pH to rise, to help ensure pH can be managed within the target range, it is most important not to add the entire salt dose in one step. If all the salt is added in one dose it may increase the pH level to an unmanageable level that requires the spas water to be drained.
Spa Boy Owners Manual
Step 4. Add Salt to Spa Water & Re-Test TA / pH
(a) Slowly pour the dissolved salt from the pail into the spa water.
(c) Wait 1 hour.
Steps to Establish Chemically Balanced Water With Spa Boy
(b) Run pumps for 5 minutes to help mix salt blend through.
(d) Then re-test and adjust pH level accordingly.
Refer: Steps 2 for correct pH levels.
Step 5. Add Salt to Spa Water & Re-Test TA / pH
(a)
(b)
Slowly pour the dissolved salt from the pail into the spa water.
Run pumps for 5 minutes to help mix salt blend through.
Step 5. Repeat Steps 3 & 4
(c)
(d)
Wait 1 hour.
Then re-test and adjust Total Alkalinity level accordingly.
Step 6. Repeat Steps 3 & 4
(e) Then re-test and adjust pH level accordingly.
Repeat steps 3 and 4, ensuring all sub steps are carried out accordingly.
Step 7. Test Sodium Chloride Level
Step 6. Repeat Steps 4 & 5
(Aquacheck Salt Test Strips are suggested) Also refer Sub Steps to Help Ensure Sodium Chloride Test Strips are Used Correctly. You will now need to test sodium chloride levels. This can be carried out using a salt tests strip. If sodium chloride levels are low, dissolve 1/2 lb (225 Grams) of salt (using cup provided) into hot water.
Pour the dissolved salt into the spa water. Test sodium chloride level. Repeat until required sodium chloride level is reached:
Repeat steps 5 and 6, ensuring all sub steps are carried out accordingly.
Step 8. Test Sodium Chloride Level
Version 1 R1 2000ppm 2500ppm
(using cup provided) into hot water. Pour the dissolved salt into the spa water. Test sodium chloride level.
NOTE: For start up it is recommended to strive for the minimum salt dosage. Once a Sodium Chloride reading has been taken and the minimum salt dosage achieved, it can be increased slightly to accommodate spa usage and bather load.
Spa Boy Version Minimum Maximum
NOTE: The Arctic Spa Boy Salt Chart in this guide provides the estimated impact of adding ½ lb (225Grams) of salt to your spa.
Version 1 R1 2000ppm 2500ppm
Note: The Arctic Spas Spa Boy Salt Chart in this guide provides the estimated impact of adding ½ lb (225Grams) of salt to your spa.
83 potential corrosion and increase the life of the Spa Boy
Output Electrode.
Page 18 of 35
Spa Boy Owners Manual Version 1 Revision 1 (R1)
Issued 20 Nov 2014
Owners Manual - Spa Boy®
Understanding Spa Boy®
Sub Steps to Help Ensure Sodium Chloride Test Strips are Used Correctly
Step 1. Take Water Sample
Take a sample of water from the spa in a small cup (about 25mm / 1” full).
NOTE: Always take water samples 25-30cm (12”-18”) below the water surface.
Step 2. Place Test Strip in Water Sample
Place the lower end of the strip into the water.
IMPORTANT Keep top half of strip COMPLETELY dry to get an accurate reading.
Step 3. Test Duration Period
Leave strip in water for 3 – 5 minutes until yellow band at top of strip turns dark.
Step 4. Obtain Readings
Obtain your reading: where top of white peak falls on the number scale.
Read top of peak to the nearest 0.2 division.
Step 5. Correspond Test Result Reading
Correspond the test result reading number with the numbers on the bottle.
Owners Manual - Spa Boy®
Understanding Spa Boy®
1.
10 .6 Arctic Spas Spa Boy Salt Dose Guidance Table
The following table identifies the dosage of Arctic Pure Sea Salt Blend that is required for each Arctic Spa model and estimated impact of adding 225g of salt. Use this table for Spa Boy Version 1 R1.
Operating at the desired salt concentration will reduce potential corrosion and increase the life of the Spa Boy
Output Electrode.
Arctic Spas - Spa Boy Version 1 R1 Custom Salt Dosage Chart (1). Custom Salt Dosage Chart (2).
Water Volume Metered Fill Point
(Approximately Bottom of Head Rest)
Required Salt Dosage to Achieve 2200ppm
(Salinity Range for Spa Boy Version 1 R1 must be between 2000 ppm - 2500 ppm)
Added Salt 225 Grams (1/2 Lb)
Custom Spa Model
Summit XL
Summit
Tundra
Kodiak
Klondiker
Frontier
Yukon
Cub
Arctic Fox
All Weather Pools
Water Volume Metered Fill Point
(Approximately Bottom of Head Rest)
Litres US Gal Kg Lb PPM
2033 537
1363 360
1556 411
1295 342
1412 373
1268 335
1264 334
1041
787
5100
4.5
3.0
3.4
2.8
3.1
2.8
2.8
275
208
2.3
1.7
5.1
3.8
1347 11.2
24.8
6.3
6.9
6.2
6.1
9.9
6.6
7.6
174
159
177
178
111
165
145
216
286
44
Required Salt Dosage to Achieve 2200ppm
(Salinity Range for Spa Boy Version 1 R1 must be between 2000 ppm - 2500 ppm)
Added Salt 225 Grams (1/2 Lb)
Classic Spa Model Litres US Gal Kg Lb PPM
Mustang
McKinley
1400
1700
370
449
3.1
3.7
6.8
8.3
161
132
Totem
Eagle
1360
1185
360
313
3.0
2.6
6.6
5.8
165
190
Timberwolf 916 242 2.0
4.4
246
All Weather Pools 5100 1347 11.2
24.8
44
NOTE: The above table provides a guideline to achieve a salinity level of 2200 ppm. Due to differing levels of compounds and chemicals in water in different suburbs and countries, please ensure you confirm salinity level is in the desired salinity range using Aquacheck Salt Test Strips
Owners Manual - Spa Boy®
Understanding Spa Boy®
1.10.7 Sanitizer and pH Readings
The following provides guidance on the establishment and maintenance of sanitizer and pH readings.
Sanitizer Readings: You should have ORP sanitizer (Chlorine) readings within 24 hours. 24 hours post adding the salt to the spas water, My Arctic Spa will be able to provide accurate readings regarding the ORP sanitizer
(chlorine) reading, and pH reading.
Important: Always check the pH and ORP (sanitizer) levels before each spa use. If the pH reading is out of range (to high), adjust accordingly with Arctic Pure, Salt Water Balance to correct it. High pH will cause premature failure of the Spa Boy Output Electrode, cloudy water, and decreased effectiveness of the sanitizer.
* Expect the pH to increase slowly over each week and when the pH gets too high use Arctic Pure, Salt Water
Balance to correct it. High pH will cause premature failure of the Spa Boy Output Electrode, cloudy water, and decreased effectiveness of the sanitizer.
1.11 Caring for your Spa Boy System
Spa Boy Maintenance
Question 1 How do I Replace the Spa Boy Output Electrode?
The Spa Boy Output Electrode should be replaced every 12 - 18 months. Doing this ensures Sanitizer will be produced and sanitizer remains in the required range. The App also shows a “ BATTERY” displaying the amount of life left in the Spa Boy Salt Cell.
Accuracy of the display is dependent on the salt dosage being within the required range 2000ppm – 2500ppm.
The Spa Boy Output Electrode can be replaced without draining the spas water providing these steps are followed.
Steps:
• Turn the breaker off to isolate power to your Spa.
• Unscrew the Spa Boy Niche out of its housing.
• Raise the Niche completely out of the spas water and dry off any water on the Niche and Electrode.
• To help prevent galvanic corrosion, it is critical to ensure that spa water does not come into contact with the
Spa Boy Electrode Electrical Pin or female matting connection located on the Spa Boy Niche when disconnecting the Niche from the Spa Boy Electrode.
* Keep them high and keep them dry, when replacing the Spa Boy Output Electrode!
• With a small Phillips screwdriver unscrew the set screw that secures the Spa Boy Output Electrode to the
Niche.
• Remove the Spa Boy Output Electrode from the Niche by Unscrewing the Electrode anticlockwise and ensure the small O-ring has not dislodged from the Electrode and remained behind inside the Niche.
Owners Manual - Spa Boy®
Understanding Spa Boy®
• Ensure the new Electrode has the small O-ring correctly seated into the groove that is positioned around the electrical pin.
• Inspect the male electrical connection plug in the Niche to ensure it is not corroded. If corroded the dealer will need to be contacted as the Spa Boy Niche Assembly will require replacement.
• Apply Dielectric Grease to the electrical pin on the new Spa Boy Electrode.
• Insert the Spa Boy Electrode back into the Niche and turning clockwise screw the Electrode into the Niche until tight and the locating hole has aligned (approximately 4 revolutions).
• Insert the set screw into the Electrode and using a Phillips screwdriver tighten the set screw.
• Tuck the wiring loom back into the Housing.
• Screw the Niche back into its Housing ensuring the Electrode points upwards when tight. This ensures maximum output from the Electrode.
• Turn the breaker back on to repower your spa.
Question 2 How do I Care for the Spa Boy Sensor?
The Spa Boy Sensor must never be permitted to freeze and must always remain in contact with water. If the Sensor freezes or is not left in contact with water at all times the sensor will fail and will require replacement!
Question 3 How do I Care for the Spa Boy Sensor when Draining the Spas Water?
As the Spa Boy Sensor must always remain in contact with water, when the spas water is being drained the Spa Boy Sensor Housing must be sealed before the water is drained. The Spa Boy Sensor Housing is usually located in the foot well or other area of the spa that is not in the way of bathers or impacted by water turbulence from jets. The Spa Boy
Housing has a Grate screwed into the front of the Housing. Steps for caring for your Spa Boy Sensor when draining the spas water:
• Find your 2” (50mm) Spa Boy Housing Plug that was installed in the Spa Boy Sensor Housing when your spa was first delivered.
• Check to ensure the Spa Boy Housing Plug has an O-ring in place, which is used to generate a seal between the plug and housing when the plug is screwed into the housing.
• Turn the breaker off to isolate power to your Spa.
• Turning counter clockwise, unscrew the Grate located on the front of the Spa Boy Sensor Housing.
Owners Manual - Spa Boy®
Understanding Spa Boy®
• Screw the Spa Boy Housing Plug provided with your spa into the front of the Spa Boy Sensor Housing. This will seal the water that is in the Housing and prevent the water in the Housing from draining when you drain your spas water.
Warning: The Spa Boy Sensor must never be permitted to freeze and must always remain in contact with water. If the Sensor freezes or is not left in contact with water at all times the sensor will fail and will require replacement! Such failures are not covered by warranty.
What do we do when winterizing a Spa?
• You can now drain your spas water.
• Clean the Spa shell with a mixture of water and white vinegar. Rinse the shell down with fresh water and then polish the shell with Arctic Pure, Reflection.
• When refilling your spa with water, leave the Spa Boy Sensor Plug secured in place until the water line is higher than the Spa Boy Housing.
• The Spa Boy Housing Plug can now be unscrewed from the Housing and the Housing Grate can be screwed back into the Housing.
• Once the water level has been reached the bottom of the pillow line you can turn the breaker back on to repower your spa.
Question 4 Does adding salt to the spas water impact pH?
Yes adding salt to the spas water will increase the pH level. The chlorine that is produced by a salt chlorinator plays a role in the water chemistry of a salt spa.
Salt is sodium chloride. When an electric charge is passed through salt water, the sodium chloride is turned into sodium hypochlorite. This is the same kind of chlorine that is sold by the gallon as liquid chlorine. The most important feature of sodium hypochlorite is a high pH. When the salt chlorinator produces chlorine, it raises the pH of the spas water. Strive to achieve a Low pH level 7.2. pH must not exceed 7.6.
Question 5 What do I do if my ORP Reading is below the Optimum Range?
If Spa Boy reflects that the
ORP is below the Optimum Range of 545 – 550 mV you must first consider that water chemistry may have been affected by recent bather load and spa usage, at times the ORP value will overshoot or undershoot the
Optimum Range. If the Spa Boy Dashboard on My Arctic Spa reflects that the ORP is below 545 mV do the following:
• Check Spa Boy Dashboard through My Arctic Spa to see if the Dashboard reflects sanitizing YES, if yes Spa
Boy is currently producing sanitizer. Re-check ORP in a few hours to confirm ORP is increasing.
• If Dashboard reflects Sanitizing NO: Trip the spas breaker to isolate the power to the spa and then turn the breaker back on to repower the spa. Check Spa Boy Dashboard through My Arctic Spa to see if the Dashboard reflects sanitizing YES, if yes Spa Boy is currently producing sanitizer. Re-check ORP in a few hours to confirm
ORP is increasing.
• If Dashboard reflects Sanitizing NO: First, try pressing the Spa Boy BOOST button on the Arctic Spas App or myarcticspa.com dashboard under “Settings/Spa Boy Status” to manually activate the Spa Boy system for 30 minutes.
Owners Manual - Spa Boy®
Understanding Spa Boy®
If the dashboard still reflects Sanitizing contact your Arctic Spas Dealer who will request a Master Tech nician to log onto your spa to determine the possible cause, such as depleted Spa Boy Output Elec trode, Spa Boy Sensor issue or corroded Spa Boy Output Electrode electrical connections.
Question 6 If the Spa Boy System is not working, can I add Arctic Pure BOOST or other sanitizer to the spas water?
Yes you can add Arctic Pure BOOST if needed. Arctic Pure BOOST or other chlorine sanitizer shouldn’t need to be added regularly to keep up with regular bather load. Adding Arctic Pure BOOST or other chlorine sanitizers will raise sanitizer levels above the Spa Boy Systems maintained chlorine/ORP optimum range (545mV-550mV) causing the Spa Boy System to shut down until the chlorine/ORP reading is below the optimum range, 545mV/ORP.
• Adding BOOST can temporarily “poison” the SpaBoy sensor for 24-48 hours. Do not trust the ORP reading until water has stabilized.
Question 7 Is it permitted to add Arctic Pure Refresh directly to the spas water?
Yes it is required to add
Arctic Pure Refresh directly to the spas water. At a minimum 1 capful per week should be added for a spa and
2 caps full for an AWP. Reduced amounts of Arctic Pure, Refresh can be used in spas equipped with an Arctic
Spas OZONE System such as Peak 1 or Peak 2. Arctic Pure Refresh has little effect on the Spa Boy Sensor
Probe.
Question 8 How do I help prevent impedance increase at the Spa Boy Electrode?
Maintain the pH level within the target range 7.2 pH – 7.6 pH. As salt systems naturally drive pH levels upwards, it is most critical to the performance/life of the salt system to maintain the pH within the target range. High pH reduces the effectiveness of chlorine.
• pH level of 7 makes chlorine 70% effective (30% loss of effectiveness).
• pH level of 8 makes chlorine 21% effective (79% loss of effectiveness).
Therefore, high pH causes your Spa Boy system to produce more chlorine unnecessarily thus increasing pH even higher and reducing the effectiveness of chlorine even further. Strive to achieve a Low pH level 7.2. pH must not exceed 7.6.
Question 9 Why is my water bright yellow, or bright green, or a rusty color suddenly?
This can happen if the pH gets too high. Maintain the pH level within the target range 7.2 pH – 7.8 ph. Lower the pH using ‘Salt
Water Balance’. If the color of the water does not normalize you may need to replace the water. If pH readings are 8.2ppm or above, a pH error will be displayed on the Top Side Controller every five seconds until the pH is corrected.
* Keep an eye on the pH and adjust it weekly to avoid this problem in the future.
Owners Manual - Spa Boy®
Understanding Spa Boy®
Question 10 What happens if my water becomes cloudy?
1.
Check you pH level to ensure it is in the target range. If high, lower the pH using Arctic Pure Salt Water Balance.
2. Check/Test the water with a drop test kit for chlorine content. If the level is below 0.5ppm or there is no reading the Spa Boy Output Electrode may be exhausted and require replacement. Check Cell Life Monitor on Arctic Spas App or myarcticspa.com dashboard under “Settings/Spa Boy Status”, remaining Cell life is displayed as a green colored battery. The green band on the battery will reduce in height as the Cell becomes depleted.
3.
Check that the Salinity reading is within the desired range, 2000ppm and 2500ppm. If salinity reading is below the range it can cause the Cell Life Monitor to display as Red, which implies the Spa Boy Salt Cell is exhausted when it may not be.
4.
Check your filters as they may require replacement.
Question 11 Should I use Best Defense or another scale remover?
It is recommended that calcium be removed from the water in advance, during the fill process with the aid of a pre-filter and when establishing initial correct water chemistry, rather than adding a scale remover after the fact. Calcium readings below 150ppm should be maintained.
Question 12 What is the impact of phosphates on the Spa Boy system?
High levels of phosphates (above
250 ppb) may reduce the effectiveness of sanitizer output.
Question 13 Can I use softened water with my Spa Boy system?
Yes, you probably have a water softener because your water is quite hard. Your water softener removes calcium from your water and helps you achieve water with calcium content near the target range, between 50 - 150 ppm.
Question 14 Prior to draining spa water for refill purposes, should a system flush be carried out?
Yes you can, Arctic Pure ‘Fresh Start’. Use in accordance with the instructions on the container. Flushing the system components and hoses is helpful when you get biofilm and calcium build-up. It is good practice to do this at least once a year.
Question 15 If I am going to have a very heavy bather load, is there a way to manually active the Spa
Boy System to generate additional sanitizer (Increase ORP Level)?
Yes you can. Pressing the Boost Button through the App or dashboard in myarcticspas.com will manually activate the Spa Boy System for 30 minutes. Boost button can be activated in such cases when you know you are going to have a heavy bather load.
CAUTION: Only press the Boost Button once.
When the Boost Button is pressed:
• The Lightning Bolt on the Boost Button will illuminate and then,
• The Spa Boy Generator will turn On and Off TWICE along with the Lightning Bolt, and then,
• The Boost function commences its 30-minute cycle. During this cycle the Lightning Bolt remains illuminated.
Pressing the Boost button more than once will cause the Boost function not to activate.
Owners Manual - Spa Boy®
Understanding Spa Boy®
1.12 Arctic Spas Spa Boy Maintenance Schedule
The following table (pages 91 - 92) outlines the typical water maintenance program required for an Arctic Spa fitted with Spa Boy Version 1 R1.
To help ensure chemicals dissolve appropriately it is good practice to first mix/dissolve the chemical in an uncontaminated container of hot water before carefully adding to the spa water. There are two methods to check the target range:
• My Arctic Spa Application, if your spa has Wi-Fi and access to the internet through your home network or portable device such as iPad or smart phone, you can log onto My Arctic Spa and open the Settings Page and go to Spa Boy Status page to review the readings (To access My Arctic Spa you must first register your details on the My Arctic Spa web site: www.myarcticspa.com.
• Drop Test Kit or by taking a water sample to your local spa dealer.
Owners Manual - Spa Boy®
Understanding Spa Boy®
Item pH
Frequency
Weekly
Maintenance Task
Check the Potential Hydrogen (pH) to ensure it is in the target range.
the target range. If the pH is out of the making any adjustments to chlorine levels
Target Range
7.2 – 7.6 pH
ORP
Sodium
Chloride
Weekly
(& before each use)
Monthly is in the target range.
Check the Sodium Chloride Level to ensure it is in the target range.
Using a Drop
Test Kit, 0.5ppm
Chlorine reading
550mV
Version 1 R1 2000
– 25000 ppm
Shock
Filter
Water
Weekly
6 Monthly Change the filter(s)
6 Monthly Change the water
N/A
N/A
N/A
As Salt systems naturally drive pH levels upwards, it is most critical to the performance/life of the salt system to maintain the pH within the target range.
High pH reduces the effectiveness of chlorine.
• pH level of 7.2 makes chlorine 62% effective (38% loss of effectiveness).
• pH level of 7.5 makes chlorine 50% effective (50% loss of effectiveness).
• pH level of 8 makes chlorine 21% effective (79% loss of effectiveness).
even higher and reducing the effectiveness of chlorine even further.
not adjust.
Low pH - Can be raised by adding Arctic Pure Salt Water Balance, Adjust Up to the spa water.
High pH - Can be lowered by adding Arctic Pure Salt Water Balance, Adjust Down to spa water.
545-550 mV is the Optimum Range factory default setting.
will strive to maintain ORP within the Optimum Range.
Once Sodium Chloride reading is in the target range salt concentration will only change if water is splashed or drained out. Do not add salt unless this test confirms the level is below the chemical acceptable range.
High Sodium Chloride - add water above 2500ppm
Low Sodium Chloride - add salt below 2000ppm
Change the filter(s) in accordance with Owners Manual instructions.
(Pg.16)
Change the water in accordance with Owners Manual instructions. (Pg.21)
pH Weekly Check the Potential Hydrogen (pH) to ensure it is in the target range.
the target range. If the pH is out of the making any adjustments to chlorine levels
7.2 – 7.6 pH
ORP
Sodium
Chloride
Weekly
(& before each use)
Monthly is in the target range.
Check the Sodium Chloride Level to ensure it is in the target range.
Using a Drop
Test Kit, 0.5ppm
Chlorine reading
550mV
Version 1 R1 2000
– 25000 ppm
Shock
Filter
Water
Weekly
6 Monthly Change the filter(s)
6 Monthly Change the water
N/A
N/A
N/A
Owners Manual - Spa Boy®
Understanding Spa Boy®
Maintenance Action to Adjust/Correct
As Salt systems naturally drive pH levels upwards, it is most critical to the performance/life of the salt system to maintain the pH within the target range.
High pH reduces the effectiveness of chlorine.
• pH level of 7.2 makes chlorine 62% effective (38% loss of effectiveness).
• pH level of 7.5 makes chlorine 50% effective (50% loss of effectiveness).
• pH level of 8 makes chlorine 21% effective (79% loss of effectiveness).
even higher and reducing the effectiveness of chlorine even further.
not adjust.
Low pH - Can be raised by adding Arctic Pure Salt Water Balance, Adjust Up to the spa water.
High pH - Can be lowered by adding Arctic Pure Salt Water Balance, Adjust Down to spa water.
545-550 mV is the Optimum Range factory default setting.
will strive to maintain ORP within the Optimum Range.
Once Sodium Chloride reading is in the target range salt concentration will only change if water is splashed or drained out. Do not add salt unless this test confirms the level is below the chemical acceptable range.
High Sodium Chloride - add water above 2500ppm
Low Sodium Chloride - add salt below 2000ppm
Change the filter(s) in accordance with Owners Manual instructions.
(Pg.16)
Change the water in accordance with Owners Manual instructions. (Pg.21)
Owners Manual - Spa Boy®
Understanding Spa Boy®
1.13 Spa Boy® Start-Up Guide / Low ORP Troubleshooting Flow Chart
Low ORP (Chlorine) reading detected
(Run pumps on high speed for a 20 minute cycle to mix the water. If the reading is still low move on to the next step)
Press Spaboy Boost button. Electrode will immediately turn on for 30 minutes
Reset the Spas Breaker (Turn power off and on at the spa breaker). Spaboy will do a Polarity
Test off the Spaboy Output Electrode for 3 seconds per side immediately on Start -up
NO Does Spaboy Output Electrode Generate smoke during the 30 minutes period?
Electrode Smokes for 3 seconds/ pause/3 seconds but does not stay on for 30 minutes.
YES
Does Electrode smoke?
NO
Check connection of
Spayboy Niche to
Spayboy Generator.
Ok?
YES
NO
Connect Spayboy
Niche to Spayboy
Generator.
Replace Spaboy Output Electrode.
Note: If this does not correct the problem also replace the Spaboy Niche.
Unplug Spaboy Output Electrode, test to ensure 12-13 volts DC is maintained indefinetly.
12-13 volts DC?
YES
NO
YES Is Spaboy Generator powered?
NO
Check Spaboy fuse.
Check Spaboy Communication Cable from
Generator to Pack
(Location P7, P8, P9)
Check Spaboy
Generator supply voltage direct power.
Replace
Motherboard.
Ok?
NO
YES
NO
Ok?
YES
Replace Spaboy
Generator.
Replace Spaboy Fuse.
Ok?
NO
YES
Check Spaboy voltage supply
Replace Spaboy Output Electrode.
Replace Spaboy Communication Cable.
Owners Manual - Spa Boy®
Understanding Spa Boy®
YES
YES
Has Spa been used recently?
NO
Verify salinity level is between
2000ppm – 2500ppm
Salinity Level ok?
NO
YES
End
Check Battery reading of Spaboy Output
Electrode.
Replace Spaboy
Output Electrode.
NO
Ok?
YES
Check Battery reading of Spaboy Output
Electrode.
Manually test
Chlorine level
Low?
YES
NO
Check Spaboy
Sensor Probe.
YES
Ok?
NO
Ok?
NO
YES
Replace Spaboy
Niche.
Replace Spaboy
Sensor Probe
Adjust Salinity level accordingly
NO
Wait 24 hrs to see if
Spaboy automatically corrects ORP level
ORP level ok?
YES
End
Wait 24 hrs to see if Spaboy automatically corrects ORP level
Onzen
™
O N Z E N ™
S A LT WAT E R S Y S T E M
The Onzen™ Salt Water system is Arctic Spas® proprietary salt water system that produces sanitizer from Dead Sea salts through the process of electrolysis. Salt-water sanitizer generation has several advantages over traditional sanitizer methods. Firstly, sanitizer is created, rather than added to the system and so there is very little on-going cost related to this system. The resulting spa water is much more gentle to skin and eyes, and has a similar salinity to a human tear.
Onzen™ has many unique features that have overcome previous challenges tied to salt water systems for spas. The first is that Onzen™ has a user-replaceable electrode cartridge. Electrolysis is a sacrificial process the electrodes will eventually deteriorate and require replacement.
The replacement of the Onzen™ titanium electrode cartridge is a simple and inexpensive maintenance item that does not require the tub to be drained. The second key feature of Onzen™ is the ability to control the system either from the topside control, or via the Arctic Spas® smartphone App.
This user adjustment can be used to match the sanitizer output of the Onzen™ system to the current, or anticipated bather load.
The use of the Onzen™ Salt Water system can significantly reduce the effort required to maintain clear and safe spa water, but we do suggest adding Peak Ozone to maximize the benefit of the Onzen™ Salt
Water system.
Eco PAK
Electrolytic Cell
Onzen™ Controller
Owners Manual - Onzen™
Table of Contents
1.0 Onzen™ Technical Guide
1.1 Obtaining Technical Data For Your Spa. To ensure you have the current appropriate technical data for your spa it is recommended that you obtain such data from your authorized retailer or from the Arctic Spas Web Site http://www.arcticspas.com.
1.2 Revision Summary. This publication has been fully revised to provide the supporting details Onzen Version
8, and spas with the Eco-Pak spa controller.
1.3 What is Onzen™? Onzen is an all-natural, salt-water softening and maintenance system.
1.4 What Does Onzen™ Do?
• Softens water.
• Clarifies water.
• Adds back up sanitizing (Chlorine) agents, automatically.
1.5 What Are The Benefits of Onzen™?
• Makes skin feel soft and smooth.
• Makes water look sparkling clean.
• Reduces contact with harsh chemicals.
• Dramatically reduces time and money needed to maintain spa water.
• Reduces impact to the environment:
1. Fewer trips to the spa store for supplies.
2. Less packaging wasted on chemical containers.
3. Less industrial waste produced making spa chemicals.
1.6 How Does Onzen™ Work?
• Natural mineral sea salt blend is added to water when spa is filled.
• Sanitizing agents (Chlorine) are produced and mixed with water, automatically.
• Output is easily controlled to suit very low to very high use.
1.7 How to Determine Spa Production Date?
The Spa production date can be determined from the Spa Serial
Number recorded on the Spa Identification Plate mounted on the cabinet usually under the topside controller.
Example
When the Boost Button is pressed:
• The two digits following the first letter represent the year that the Spa was built 10 = 2010.
• The letter following the first two digits represent the month that the Spa was built H = August.
Owners Manual - Onzen™
Understanding Onzen™
1.8 Definitions of Terms
TERM
Onzen™
Onzen™ Output Electrode
DEFINITION
An all-natural, salt-water softening and maintenance system.
Three plate platinum-iridium Titanium electrode - equipped salt cell converts the saltwater solution to sanitizer, and as this solution reverts back to its natural form
(salt) after sanitizing. Unless large volumes of water are added to the spa you never have to add more salt. The Three plate electrode plastic outer casing is black in color.
Note: When the Onzen System has activated the Output Electrode to generate sanitizer, the electrode gives off smoke effect.
Onzen™ Output Electrode
Version
Calcium Hardness (CH)
Alkalinity
Total Alkalinity (TA)
Modification status of the electrode fitted to the spa.
Calcium Hardness is a measure of the total amount of dissolved calcium salts in the water.
CH helps determine how scaling or corrosive the water is. It is believed that calcium helps control the corrosive nature of water.
Calcium has two major problems in Hot Water Chemistry:
1. CH has a tendency to precipitate (fall out of suspension in high temperatures, , where pH is above 7.8ppm)
2. High pH will cause calcium to precipitate. The problem with calcium falling out of suspension is that it collects on the heater and pump, and shortens their life. High pH also reduces the life of the Onzen Output Electrode.
Any natural corrosiveness in the water can be combated by maintaining a slightly higher Total Alkalinity Level.
A measure of how stable the pH is (a measure of the total levels of carbonates, bicarbonates, hydroxides, and other alkaline substances in the water).
TA is referred to as the water’s “”pH buffer””. In other words, it’s a measure of the ability of the water to resist changes in pH level.
If the TA is too low, the pH level will fluctuate widely from high to low. Fluctuations in pH can cause corrosion or scaling of the spa components.
Low TA can be corrected by adding Arctic Pure, Perfect Balance to the spa water.
If the Total Alkalinity is too high, the water will be more susceptible to scale and high pH. High pH may be difficult to bring down.
Note: Salt systems naturally drive pH levels to increase.
High TA can be lowered by adding Arctic Pure Salt Water Balance to the spa water.
Once the TA is Balanced, it normally remains stable, although some sanitizers, and the addition of more water with a high or low alkalinity will raise or lower the
TA reading of the water.
Owners Manual - Onzen™
Understanding Onzen™
TERM
Potential Hydrogen
(pH)
DEFINITION
The pH level is the measure of alkalinity.
pH is measured between 0 and 14 denoting various degrees of acidity or alkalinity.
Neutral water has a pH of 7.0 Water below 7.0 is acidic and becomes more acidic as it approaches zero.
Water above 7.0 is alkaline and alkalinity increases as it approaches 14.
When the pH of water is 7.0 or below, chlorine will act primarily as a sanitizer. At this level, it is very effective at killing bacteria.
At 7.4, chlorine will act equally as a sanitizer and oxidizer.
Above 7.8, chlorine will act principally as an oxidizer.
The pH of chlorine is 11.7ppm.
Spa water is considered balanced if the pH level is within the target range, between 7.2pH to 7.6pH.
Adding chlorine either automatically through a salt system or manually, into spa water with high pH, above 7.6pH, will further increase the pH level and dramatically reduce the effectiveness of the chlorine as a sanitizer. This must be avoided by first reducing the pH level into the target range 7.2pH
- 7.6pH.
The chart below reflects the loss of sanitizer effectiveness/sanitizer effectiveness based on the spas water pH level: pH Level
6.0 pH
6.5 pH
7.0 pH
7.2 pH
7.5 pH
8.0 pH
8.5 pH
Sanitizer (Chlorine)
Loss of Effectiveness based on pH Level
4%
10%
27%
38%
50%
78%
90%
Sanitizer (Chlorine)
Effectiveness based on pH Level
96%
90%
73%
62%
50%
21%
10%
Maintaining a Balanced pH level between 7.2pH and 7.6pH is extremely important for:
• Optimizing the effectiveness of the sanitizer.
• Maintaining water that is comfortable for the user.
• Preventing equipment deterioration.
• Note: Salt systems naturally drive pH levels to increase, strive to achieve a balanced pH level.
If the spa water’s pH level is too low, the following may result:
• The sanitizer will dissipate rapidly.
• The water may become irritation to spa users.
• The spa’s equipment may corrode reducing life expectancy.
Low pH can be raised by adding Arctic Pure, Adjust Up to the spa water.
If the pH level is too high, the following may result:
• The sanitizer is less effective.
• Scale will form on the spa shell surface and the equipment.
• High pH will cause calcium to precipitate (fall out of suspension).
• The water may become cloudy.
High pH can be lowered by adding Arctic Pure, Salt Water Balance to the spa water.
It is important to check the pH on a regular basis. The pH will be affected by the bather load, the addition of new water, the addition of various chemicals, and the type of sanitizer used.
Owners Manual - Onzen™
Understanding Onzen™
TERM
Chlorine
Free Chlorine (FCL)
Chlorine Residual
Sanitizer
Parts Per Million (ppm)
Organic waste
Shock
DEFINITION
FCL is the active form of chlorine that actually kills bacteria and algae (It is a Sanitizer).
Sanitizer is extremely important for killing algae, bacteria and viruses, and preventing unwanted organisms for growing in the spa. At the same time, you don’t want too high a sanitizer level, or it can irritate your skin, lungs and eyes.
Always maintain the sanitizer level in your spa within the recommended range.
Also refer ORP
The actual level of chlorine in the water after the chlorine demand has been satisfied.
Chemical used to kill bacteria.
Generic names: Chlorine, Bromine and Biguanide.
Arctic Pure, Boost
Adding Arctic Pure BOOST should be avoided unless the CI level is very low.
ppm: parts per million, a standard measure of chemical or mineral concentration.
Debris such as microorganisms, perspiration, urine, etc. which needs to be burned up or “oxidized” regularly to prevent haze, algae, chloramines, etc.
An oxidizer that “burns off” the organic wastes which cause cloudiness and algae. It is a generic term for a chemical used to oxidize organic wastes.
Arctic Pure, Boost.
1.9 Water Chemistry Abbreviations/Acronyms & Levels
ABBREVIATION/ACRONYMS
CH
TA pH
FCL
ORP
DEFINITION CORRECT
Calcium Hardness
Total Alkalinity
Potential Hydrogen
Free Chlorine
Oxidation–Reduction Potential
CHEMICAL LEVELS
50 - 150 ppm
80-100 ppm
7.2 – 7.6 ppm
1 – 3 ppm
600 - 1000
Owners Manual - Onzen™
Understanding Onzen™
1.9 Settings Abbreviations Acronyms
ABBREVIATION/ ACRO-
NYMS
Fd
DEFINITION
FF
On
Filter Cycle Duration
Fd 00 = no filtration.
Fd 01 = 1 hour/cycle.
Fd 02 = 2 hour/cycle.
Fd 03 = 3 hour/cycle.
Fd 04 = 4 hour/cycle.
Fd 05 = 5 hour/cycle.
Fd 06 = 6 hour/cycle.
FF
Filter Cycle Frequency
FF 1 = 1 cycle in 24 hours.
FF 2 = 2 cycles in 24 hours.
FF 3 = 3 cycles in 24 hours.
FF 4 = 4 cycles in 24 hours.
Onzen Cycle Duration
0-24 Hours per day
* Cycles are divided into 4 ie: If 8 hours is selected, the system will perform 4 x 2 hour cycles per day.
Owners Manual - Onzen™
Understanding Onzen™
1.10 Onzen™ Start - Up Guide
1.10.1 Onzen™ Start - Up Overview Flowchart
Have electrical power to
Spa connected in accordance with
Arctic Spas Owners Manual
Spa has been positioned in accordance with the Arctic Spas Owners
Manual.
Fill Spa With Water, Power Up Spa and Set Water Temperature.
NOTE:
This flowchart provides an overview of the Onzen startup process.
The detailed support procedures are contained in this document.
All checks and test should be carried out in accordance with the Arctic Spas Spa Boy Owners Manual.
Arctic Spas Onzen Salt
Dose Guidance Table.
Onzen Frequently
Asked Questions
Establishing Correct Water Chemistry.
Program filtration & Onzen
Settings
Conducting a sanitizer production test.
Sanitizer readings
Relax and Enjoy Your Spa
Maintain Correct Water
Chemistry
Using Sodium Chloride
Test Strips.
Arctic Spas Cloudy Water/Onzen
Troubleshooting Flowchart
Arctic Spas Onzen maintenance Schedule
Owners Manual - Onzen™
Understanding Onzen™
1.10.2 Fill Spa with Water.
Power up Spa and Set Water Temperature. The following steps provide guidance to help establish correct chemically balanced water. To help ensure chemicals dissolve appropriately it is good practice to first mix/dissolve the chemical in an uncontaminated container of hot water before carefully adding to the spa water.
Steps to Fill Spa With Water Power Up Spa and Set Water Temperature
Step 1. Fill Spa Fill your spa through the filter intake as shown to the appropriate level (just under the head rests). If you have sediment or high mineral content a “carbon filled pre-filter”, as pictured, can help. (This is optional and will prolong the fill time).
Step 2. Connect/Turn on Electrical Power to the spa once the spa is filled to the proper level, and turn the power on to the spa on.
Step 3. Set Water Temperature Set the water temperature control on the Topside Controller to the desired temperature (between 100ºF and 104ºF or 38°C and
40°C).
Owners Manual - Onzen™
Understanding Onzen™
1.10.3 Establishing Correct Water Chemistry
The following steps provide guidance to help establish correct chemically balanced water. To help ensure chemicals dissolve appropriately it is good practice to first mix/dissolve the chemical in an uncontaminated container of hot water before carefully adding to the spa water.
Steps to Establish Chemically Balanced Water With Onzen
Step 1. Test and Adjust Calcium / Total Alkalinity
(a) Test Calcium hardness. Level should be between
50-150 ppm.
If high, lower with a stain & scale controller such as
Arctic Pure, Best Defence, to help hold the Calcium in suspension.
NOTE: Salt systems perform best with Low Calcium levels.
(b) Test Total Alkalinity. It should be 80 – 100 ppm
(100 max). If high, lower Total Alkalinity with Arctic Pure,
Adjust Down (pH Down) or muriatic acid. Do not raise
Total Alkalinity!
WARNING: Skipping these steps on Start-up can cause scaling problems and cloudy water that may not be covered under warranty.
NOTE: Use all products according to directions on the bottle.
Step 2. Test and Adjust pH
Test pH. Levels should be between 7.2 – 7.6.
If pH is high, (over 7.6) add Arctic Pure, Adjust Down. If pH is low, (under 7.2) add Arctic Pure, Adjust Up.
NOTE: Use all products according to directions on the bottle.
NOTE: Salt systems naturally drive pH levels to increase, strive to achieve a Balanced pH level.
NOTE: High pH will cause calcium to precipitate (fall out of suspension). The problem with calcium falling out of suspension is that it collects on the heater and pump, and shortens their life.
Step 3. Mix Salt Crystals
Dissolve 1/3 of the minimum recommended salt dosage in a 5 Gallon (20 litre) pail of hot water.
Refer Arctic Spas – Onzen Salt Dosage Chart contained in this guide.
Owners Manual - Onzen™
Understanding Onzen™
1.10.4 Arctic Spas Onzen™ Salt Dose Guidance Table
The following table identifies the salt quantity required for each Arctic spa model and estimated impact of adding half pound (225g) of salt. For startup, it is recommended to strive for the minimum salt dosage. Once a Sodium
Chloride reading has been taken and the minimum salt dosage achieved, it can be increased slightly to accommodate spa usage and bather load, if increasing the Onzen run time does not adequately increase the Chlorine
Residual. Having the minimum amount of salt concentration unless the Onzen system is unable to maintain the proper Chlorine residual, will reduce potential corrosion and increase the life of the Onzen Output Electrode.
Custom Salt Dosage Chart
Water Volume Metered Fill Point
(Approximately Bottom of Head Rest)
Required Salt Dosage to Achieve 2200ppm
(Salinity Range for Spa Boy Version 1 R1 must be between 2000 ppm - 2500 ppm)
Added Salt 225 Grams (1/2 Lb)
Custom Spa Model
Summit XL
Summit
Tundra
Kodiak
Klondiker
Frontier
Yukon
Cub
Arctic Fox
All Weather Pools
Classic Salt Dosage Chart
Water Volume Metered Fill Point
(Approximately Bottom of Head Rest)
Litres US Gal Kg
2033
1363
1556
1295
1412
1268
1264
1041
787
5100
537
360
411
342
373
335
334
275
208
1347
2.3
1.7
11.2
3.1
2.8
2.8
4.5
3.0
3.4
2.8
Required Salt Dosage to Achieve 2200ppm
(Salinity Range for Spa Boy Version 1 R1 must be between 2000 ppm - 2500 ppm)
Lb PPM
6.9
6.2
6.1
9.9
6.6
7.6
6.3
5.1
3.8
24.8
159
177
178
111
165
145
174
216
286
44
Added Salt 225 Grams (1/2 Lb)
Classic Spa Model Litres US Gal Kg Lb PPM
Mustang
McKinley
Totem
Eagle
Timberwolf
All Weather Pools
1400
1700
1360
1185
916
5100
370
449
360
313
242
1347
3.1
3.7
3.0
2.6
2.0
11.2
6.8
8.3
6.6
5.8
4.4
24.8
161
132
165
190
246
44
NOTE: The above table provides a guideline to achieve a salinity level of 2200 ppm. Due to differing levels of compounds and chemicals in water in different suburbs and countries, please ensure you confirm salinity level is in the desired salinity range using Aquacheck Salt Test Strips
Owners Manual - Onzen™
Understanding Onzen™
1.10.5 Using Sodium Chloride Test Strips. The following steps provide guidance to help ensure sodium chloride test strips are used correctly.
Steps to Help Ensure Sodium Chloride Test Strips are Used Correctly Continued
Step 6. Sodium Chloride Adjustment
The following levels are ideal:
Minimum Maximum
2000 ppm 2500 ppm
Note: The Arctic Spas Onzen Salt Chart in this guide provides the estimated impact of adding 1⁄2 lb (225 Grams) of salt to your spa.
Add or dilute water as needed.
· If Sodium Chloride reading is greater than the maximum
level, add water.
· If Sodium Chloride reading is less than the minimum level,
add salt.
Note: Once Sodium Chloride reading is in the ideal range salt concentration will only change if water is splashed or drained out and spa is replenished with water. Do not add salt unless this test confirms the level is below the ideal range.
Warranty: Use of salt other than Arctic Pure sea salt blend will damage the components and void the warranty. The
Arctic Pure blend has been developed to protect Onzen components from damage and the use of alternative salt blends will be easily detected by technicians.
Steps to Stabilize Water
Step 1. Stabilize Spa Water
Once Filtration cycles and filtration duration low level settings have been programmed place the insulated cover on the spa and allow the water temperature to stabilize
(approximately 16 hours). Make sure you secure the cover in place using the cover locks. Periodically check the spa water temperature. When the water temperature climbs above 85°F, (29°C) proceed to the next step.
Note: As heat impacts both Calcium and Total Alkalinity a little it is best to heat the water above 29°C (85°F) before advancing to Establishing Correct Water Chemistry.
Filter Cycle Suspension
During a Filter cycle, if an accessory (a pump, the blower, or the light) is used manually, the Filter cycle is suspended during the time that the accessories are used.
Once all accessories are turned off (whether manually or by built-in timer), the Filtration cycle remains suspended for an extra 40 minutes. When a Filtration cycle is suspended the Filtration cycle icon will blink.
Owners Manual - Onzen™
Understanding Onzen™
Steps to Help Ensure Sodium Chloride Test Strips are Used Correctly
Step 1. Take Water Sample Take a sample of water from the spa in a small cup (about 25mm / 1” full).
NOTE: Always take water samples 25-30cm (12”-18”) below the water surface.
Step 2. Place Test Strip in Water Sample Place the lower end of the strip into the water.
IMPORTANT Keep top half of strip COMPLETELY dry to get an accurate reading.
Step 3. Test Duration Period Leave strip in water for 3 – 5 minutes until yellow band at top of strip turns dark.
Step 4. Obtain Readings Obtain your reading: where top of white peak falls on the number scale.
Read top of peak to the nearest 0.2 division.
Step 5. Correspond Test Result Reading Correspond the test result reading number with the numbers on the bottle.
Owners Manual - Onzen™
Understanding Onzen™
1.10.6 CUSTOM Program Filtration & Onzen™ Settings.
The Onzen™ Chlorine Production (Onzen™ Cycle Duration) settings need to be programmed: The following steps provide guidance on how to program the Onzen™ system settings:
Step 1 - Enter the filtration options through the topside controller.
Press and hold the filter button to enter into your filtration options. Your display will show “SETT” and from here, you will choose your settings.
Step 2 - Enter Onzen™ Settings Through Topside Controller.
Press your Filter again until you see 0n.
Your display will now show the settings for your Onzen™ system.
Step 3 - Onzen™ Cycle Duration.
Use your arrow keys to select your Onzen™ Cycle Duration. You can select from 1 to 24 hours per day. * Cycles are divided into 4. If 8 hours is selected, the system will perform 4 x 2 hour cycles/day.
Step 4 - Filter Duration.
Press your Filter button again. Your display will now show the settings for your Filter Duration.
Step 5 - Setting Filter Duration.
Use your arrow keys to select your Filter Duration in hours.
You can select from 0 to 6 hours, the number of hours your filtration will run each time.
Step 6 - Filter Cycle Frequency.
Press your Filter button again. Your display will now show the settings for your Filter Cycle Frequency.
Step 7 - Setting Filter Cycle Frequency.
Use your arrow keys to select your Filter Cycle Frequency. You can select from 1 to 4 times per day. You can move backwards through the settings by pressing the Pump 3 button. The Pump 1 button will allow you to exit without saving any changes. When you get to the end of the options, press the filter key one last time to save changes and begin a filter cycle immediately. If you do not press the filter key again your changes will be saved and the filter cycle will begin when you have programmed it to do so. * Press your Filter button again to start the next cycles immediately
(Pumps will purge for 20 seconds).
To SAVE & EXIT but not start the cycle simply let the display time out.
Refer to appropiate Topside function sectin for instructions on setting Onzen™ Cycles (hours ran per day)
Custom - Page 34
Classic - Page 47
Core - Page 64
Owners Manual - Onzen™
Understanding Onzen™
1.10.7 Sanitizer Readings.
The following provides guidance on the establishment and maintenance of sanitizer readings.
Sanitizer Readings
You should have sanitizer (Chlorine) readings within 24 hours.
On Start-up, you can add one capful of Arctic Pure “Boost” to the spa water.
Adding a capful of Arctic Pure Boost (Stabilized Chlorine) will establish an instant Free Chlorine level while the
Onzen system is producing the residual. This will allow you to safely use the spa until an adequate residual is established.
If levels get too high, turn Sanitizer Production setting down. If you are not getting any readings, turn Sanitizer
Production up.
The closer you monitor spa usage, bather load, monitor FCL and adjust Onzen Sanitizer Production Levels accordingly the less sanitizer you will need to add to your spa water.
Use Arctic Pure, Boost to sanitize the water after heavy usage, or if the Chlorine Level is too low.
Important: Always test and balance the pH and Chlorine levels before each spa use.
* Expect the pH to increase slowly over each week and when it gets too high use Arctic Pure, Salt Water Balance to correct it.
High Ph will cause premature failure of the system, cloudy water, and decreased effectiveness of the sanitizer.
The Onzen™ system works best with low levels of calcium. Check your calcium hardness levels monthly to ensure long life of the spa equipment and maximum user enjoyment.
You must use an oxidizer treatment Arctic Pure, Refresh in your spa once a week and after heavy bather loads, add one cap of Arctic Pure, Refresh to your spa, leave the cover open for a minimum of 20 minutes to allow the oxidizer gas to vent. A high concentration of trapped oxidizer gas, which may exist as a result of the shock treatment, may eventually cause discoloration or vinyl degeneration to the bottom of the cover. This type of damage is considered chemical abuse and not covered under warranty.
Owners Manual - Onzen™
Understanding Onzen™
1.11 Onzen Cloudy Water Troubleshooting Flowchart
I have an Onzen™ System and my water is cloudy
Check that all settings are set in accordance with the settings on this manual
NOTE: All checks and tests should be carried out in accordance with this Arctic Spas®
Onzen ™ Guide.
Adjust settings in accordance with the settings on this manual
Use Calcium Reducing Product such as Arctic Pure Best
Defence to lower CH to below 150 ppm
Add required amount of salt in accordance with the chart on this mannual ensuring TA
& PH are tested and adjusted as required
Below
No
Are the
Settings correct?
Yes
Carry out a CH Sodium Chloride test
No
Is
CH below
150 ppm?
Yes
Carry out a Sodium Chloride test
Is Sodium
Chloride between the required range:
2000 - 2500 ppm?
Above
Reduce Sodium level by drining water from the Spa and replenishing with fresh water and test/adjust TA, PH and
Sodium in accordance with the settings on this manual
Carry out a TA test (Total Alkalinnity)
Add Arctic Pure Perfect
Balance in accordance with the instructions on the bottle to rise TA accordingly
Below
Is TA between the required range:
80 - 100 ppm?
Above
Add Arctic Pure Salt Water Balance in accordance with the instructions on the bottle to lower TA accordingly
Add Arctic Pure Adjust Up in accordance with the instructions on the bottle to rise PH accordingly
Below
Carry out a PH test (Potential Hydrogen)
Is PH between the required range:
7.2 - 7.6 ppm?
Above
Add Arctic Pure Salt Water Balance in accordance with the instructions on the bottle to lower PH accordingly
Carry out a FCL test (Free Chlorine)
Carry out a Sanitizer
Production test
Below
Is FCL between the required range:
1 - 3 ppm?
Above
Add Arctic Pure Adjust Down in accordance with the instructions on the bottle to lower PH accordingly
Are small bubbles coming from the Onzen™ Output electode?
Yes
Turn the setting up in the programing. Add Arctic Spas
Boost to rise levels munually.
Monitor the FCL daily as you may need to turn down the
Onzen™ Cycle Duration time to prevent over-chlorination.
Watch for bubbles frequently over the next few hours
No
Call Service
No
Yes
Carry out a Sanitizer
Production test
Do the
Bubbles cut out?
Yes
Are there
Signs?
No
Onzen™ System is producing Chlorine.
Balance the water again and wait 24 hours. FCL should rise
FCL increased?
No
Yes
Replace Filtert
Drain water. Re-fill
Spa. Be carefull not to let the PH level go above 7.6
Monitor
Owners Manual - Onzen™
Understanding Onzen™
1.12 Onzen Frequently Asked Questions
Onzen Questions
Question 1: How do I know if the Onzen system is working?
Conduct a “Sanitizer Production test” (Also known as a Smoke test).
This procedure activates the Onzen System while de-activating the filtration pump so you can see the mist of gas bubbles produced by the Onzen System.
Question 2: What should I do if it fails the “Sanitizer Production test”?
First, confirm you have the correct concentration of salt in the water “using sodium chloride test strips”.
Then, start maintaining your water manually using “Boost” granular chlorine to sanitize and Adjust Up /
Arctic Pure Salt Water Balance to balance pH. Continue to do this daily until the system is repaired by an authorized service technician.
* Keep enjoying your hot tub!
Question 3: What should I do if the chlorine levels are too high?
Turn the Onzen Output down (decrease “On” settings).
Unless you added granular chlorine or shock to the water high chlorine levels mean the system is staying on too long for your circumstances. It may take a day or two for levels to normalize, or you can speed this process up by using a chlorine neutralizer, such as “X-it”.
Question 4: What should I do if the pH keeps increasing?
Confirm that your Total Alkalinity is at the recommended level and reduce it manually with Arctic Pure Salt
Water Balance. This is normal; all spa salt systems cause pH to increase.
Question 5: Will the salted water damage my lawn?
This is very unlikely.
The recommended concentration of salt is used is approximately 10% of the concentration of sea water.
Question 6: Why is my water bright yellow, or bright green, or a rusty colour suddenly?
This can happen if the pH gets too high.
Lower the pH using Arctic Pure Salt Water Balance. High pH is a sign that the Onzen Output may be turned up too high, so you may need to adjust the Onzen Output After balancing the pH and adjusting the
Onzen Output wait about 48 hours. If the colour of the water does not normalize you may need to replace the water.
* Keep an eye on the pH and adjust it weekly to avoid this problem in the future.
Question 7: What is the typical amount of maintenance I need to do with Onzen?
1. Change the water twice a year.
2. Change the filter 4 times a year.
3. Check the Total Alkalinity weekly to make sure it is in the target range (Under 100).
4. Adjust the pH once a week. Salt systems naturally drive pH levels to increase, strive to achieve a Low pH level 7.2
must not exceed 7.6.
5. Check Calcium level monthly to ensure it is in the target range. Salt systems perform best with Low
Calcium levels; strive for a target range between 50 - 150 ppm.
6. Adjust the Onzen Output “On” if hot tub use changes significantly.
7. Adjust the chlorine levels using “Boost” granular chlorine, after heavy use or if the Onzen Output is too low. Refer: Onzen Maintenance Schedule for further details.
Owners Manual - Onzen™
Understanding Onzen™
1.12 Onzen Frequently Asked Questions
Onzen Questions Continued
Question 8 Should I use Best Defence or another scale remover?
It is recommended that calcium be removed from the water in advance rather than adding a scale remover after the fact.
Question 9: What is the impact of phosphates on the Onzen system?
High levels of phosphates (above 250 ppb) may reduce the effectiveness of sanitizer output. Question 13 What happens if my water becomes cloudy?
1. Test the water for chlorine content. If the level is low add Boost.
2. Check your filters as they may require replacement.
3. Check you pH level you may need to adjust you pH down.
Question 10 : Can I use softened water with my Onzen system?
Yes. You probably have a water softener because your water is quite hard. Your water-softener removes calcium from your water and helps you achieve water with calcium content near the target range, between 50 - 150 ppm.
Question 11: Prior to draining spa water for refill purposes should any form of system flush be carried out?
Yes you can, Arctic Pure ‘Fresh Start’. Use in accordance with the instructions on the container. Flushing the system components and hoses is helpful when you get biofilm and calcium build-up.
It is good practice to do this at least once a year.
Owners Manual - Onzen™
Understanding Onzen™
*** IMPORTANT NOTICE ONZEN V8 ***
These cells are considered a consumable item and are now designed to be replaced by the customer in order to be more user friendly. DO NOT GET THE INTERNAL CONNECTION WET!
To change your salt cell remove the set screw on your salt cell with a Phillips screwdriver. Now unthread the salt cell from the housing turning counter clockwise. This will require you to use your muscles as the cell is threaded in quite tight to prevent any water from getting on to the 12 volt connection. Before threading in the new cell put a generous amount of dielectric grease in and around the 12 volt connections in the centre of the housing and on the end of the cell. Now thread the new cell into the housing. There is a notch built into the threads that will stop the cell precisely where the set screw needs to be installed. If the cell is changed under water the connection will get wet and corrode. The corrosion will destroy the connection between the salt cell and the salt cell housing. This corrosion will be visibly noticeable upon inspection. Warranty will be void If corrosion between the salt cell and salt cell housing is detected.
Owners Manual - Onzen™
Understanding Onzen™
1.13 Arctic Spas Onzen Maintenance Schedule
The following table outlines the typical water maintenance program required for an Arctic Spa fitted with Onzen. To help ensure chemicals dissolve appropriately it is good practice to first mix/dissolve the chemical in an uncontaminated container of hot water before carefully adding to the spa water.
Item
TA pH
FCL
CH
Sodium
Chloride
Onzen
Output
Filter
Frequency
Weekly
Weekly
Weekly (& before eachuse)
Monthly
Monthly
As required
Maintenance Task Target Range
Check the Total Alkalinity to ensure it is in the target range.
Check the Potential Hydrogen to ensure it is in the target range.
Check the Free Chlorine Level to ensure it is in the target range.
Adjust the chlorine levels using “Boost” granular chlorine, after heavy use or if the Onzen Output is too low
Check Calcium Hardness level to ensure it is in the target range. Salt systems perform best with Low Calcium
Hardness levels.
Check the Sodium Chloride Level to ensure it is in the target range.
If spa use changes significantly, adjust the output level of Onzen Chlorine
Production ( “On” )
Change the filter
80 – 100 ppm.
7.2 – 7.6 ppm
1 – 3 ppm
50-150 ppm
Version 8 2000-2500 ppm
2 - 4 Hours per day suggested
N/A Every 3 Months
Water Every 6 Months Change the water N/A
Note: It is also good practice to take a water sample on a regular basis and have the water independently tested by your local spa/pool store.
Owners Manual - Onzen™
Understanding Onzen™
Maintenance
Low TA - Can be raised by adding Arctic Pure, Perfect Balance to spa water. High TA - Can be lowered by adding Arctic Pure Salt Water Balance to spa water.
Salt systems naturally drive pH levels to increase, strive to achieve a Low pH level 7.2. pH must not exceed 7.6.
Low pH - Can be raised by adding Arctic Pure, Adjust Up to the spa water.
High pH - Can be lowered by adding Arctic Pure Salt Water Balance to spa water.
Low FCL - Can be raised by adding Arctic Pure, Boost and or turning Onzen Cycle Duration
(Chlorine Production On) Level up.
High FCL - Can be lowered by:
• Natural cause over a few days.
• Turning Onzen Cycle Duration (Chlorine Production On) down.
• Adding Arctic Pure, X-it.
The above is dependent on FCL level, spa usage and bather load.
High CH - lower with a stain & scale controller such as Arctic Pure, Best Defence, to help hold
Calcium in suspension.
Once Sodium Chloride reading is in the ideal range salt concentration will only change if water is splashed or drained out. Do not add salt unless this test confirms the level is below the chemical target range.
High Sodium Chloride - add water.
Low Sodium Chloride - add salt.
Go into low level settings and adjust Onzen Cycle Duration (Chlorine Production On) accordingly.
Adjust to suit spa usage and bather load.
Change the filter in accordance with Owners Manual instructions.
Change the water in accordance with Owners Manual instructions.
Note: It is also good practice to take a water sample on a regular basis and have the water independently tested by your local spa/pool store.
OnSpa®
Owners Manual - OnSpa®
2020 Connecting the Linux Pack using Built-In WiFi
Download the Arctic Spa App on your iOS or Android
1 - Go into the App Store on your personal device.
2 - Type “Arctic Spas” into the search bar and then select. Click on the App and select “GET” (“OPEN” will display if it is already downloaded).
3 - Have you downloaded the App to your device?
4 - Select Setup a New Spa in the lower right corner of the screen.
Owners Manual - OnSpa®
2020 Connecting the Linux Pack using Built-In WiFi
5 - Please note: If the Spa is a 2020, it may have come without the updated topside overlay, in which case the answer here is still ‘YES’.
6 - Setup the WiFi Connection.
Select SETUP WIFI CONNECTION button on the screen if this is the first time the spas been online.
Owners Manual - OnSpa®
2020 Connecting the Linux Pack using Built-In WiFi
6.1 - Set up a new connection
The 2020 Spa’s AP (Access Point) should automatically launch when the Spa is first powered up.
If the Spa’s Access Point didn’t automatically come up, you can manually launch it.
To set up the Spa’s Access Point ‘AP’ press and hold the pump 3 button on the topside until the display reads ‘AP’ then release. The AP is up when APUP is displayed on the screen.
(PLEASE NOTE: This will be the ‘BLOWER’ button if the spa hasn’t received the new topside overlay yet).
Next “APUP” will display, telling us the Spa’s Access
Point is now discoverable.
On device, exit the app screen and go into settings > Wifi > MyArcticSpaAP .
The password for this connection is:
1234567890
Join the Hotspot.
Re-open the Arctic Spa app and press CONTINUE
Owners Manual - OnSpa®
2020 Connecting the Linux Pack using Built-In WiFi
7 - From this screen Select ‘Create Account’.
7.1 - Enter the Required information into the fields, then press Register at the bottom of the screen.
(PLEASE NOTE: If you already have a User Account you can Login at the top of this page).
8 - Please enter your Username and Password, then press CONNECT.
9 - Enter a Spa Nickname, the Spa’s Serial number then the Registration Code.
Please Note: If your phone is connected to the same
WiFi Network as the Spa, it will not prompt for the Registration Code.
Owners Manual - OnSpa®
2020 Connecting the Linux Pack using Built-In WiFi
9.1 - Locate the registration code
Press and hold Pump 3 (or the Blower Button if still the old overlay) on the topside until the display says ‘rEG’ then release. Enter the code displayed then press Continue.
Adjusting Temperature & Pumps
The temperature can be adjusted using the + and - buttons or by moving the small circle around the loop.
• Press the Pump Control buttons to turn Pumps On and Off.
• The EZ button will turn All Pumps On and Off.
• Swipe the screen to the left and you will see the Spa Boy screen, if Spa Boy is installed in your spa
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